DEAR FIESTA BOWL FAMILY,
Welcome to the Valley of the Sun and thank you for spending the holidays with us for the College Football Playoff Semifinal at the PlayStation® Fiesta Bowl. We are excited to host our 49th annual world-class college football matchup at State Farm Stadium.
The Fiesta Bowl organization takes great pride in having you be our guest and we’re dedicated to make sure your experience here is something you treasure forever. This guide will help you figure out your plans for your PlayStation® Fiesta Bowl experience. We hope you begin your game day joining the festivities at one of our premier pregame parties. The Fiesta Bowl Fan Fest and the APS Fiesta Bowl Stadium Club pregame parties are perfect to get fired up for the game and meet other college football fans.
Our history goes back to 1971, when nine visionaries broke into the ranks of the established bowl system, making Arizona’s first college football bowl game a reality. The Fiesta Bowl has grown tremendously since that time, hosting seven national championship games and other famous games that forever changed college football.
The Fiesta Bowl’s vision is to be a world class community organization that champions charitable causes, creates innovative experiences and drives economic growth in Arizona.
The Fiesta Bowl organization hosts a variety of local events each year, as well as two elite bowl games – the PlayStation® Fiesta Bowl held at State Farm Stadium and the Cheez-It® Bowl held at Chase Field.
At the core of our organization is Fiesta Bowl Charities. Through charitable giving, we have continued to support nonprofit organizations across the state of Arizona. Fiesta Bowl Charities has contributed more than $15.5 million to Arizona nonprofits over the past nine years, including $3 million this season alone – the most of any college football bowl organization.
Your dedication to the PlayStation® Fiesta Bowl and our other events enables us to give back to a variety of causes and enhance the lives of Arizonans across the state.
Take a look at the information in this guide, and, if there is anything we can do to help make your PlayStation® Fiesta Bowl experience more enjoyable, please don’t hesitate to reach out to a member of our staff at [email protected] or 480.350.0911.
Thank you again. We appreciate you joining us at the 49th Annual PlayStation® Fiesta Bowl. Enjoy!
Sincerely, Mike Nealy Executive Director
1 GREAT LAWN STATE FARM STADIUM FREE ENTRY WITH GAME TICKET OPENS AT 9:00 AM FOR A 2:00 PM GAME OR AT NOON FOR A 6:00 PM GAME. CLOSES ONE HOUR PRIOR TO KICKOFF
The ultimate game day tailgate featuring
FOOD AND BEVERAGE CONCESSIONS AVAILABLE FOR PURCHASE (VARIOUS FOOD TRUCKS, NON-ALCOHOLIC BEVERAGES, BEER AND WINE)
DJ, INTERACTIVE GAMES, SPONSOR ACTIVITIES
PEP RALLIES WITH UNIVERSITY BAND AND CHEERLEADING PERFORMANCES
ENTERTAINMENT FOR ALL AGES
LAST CALL 2 HOURS PRIOR TO KICKOFF
For more information, please call the Fiesta Bowl Ticket Office at 480.350.0911 or visit FiestaBowl.org. GAME DAY INFORMATION
• Parking lots open at 8 a.m. for a 2 p.m. kickoff or at noon for a 6 p.m. kickoff. • Pregame parties open at 9 a.m. prior for a 2 p.m. kickoff or at noon for a 6 p.m. kickoff • Stadium gates open 2 hours prior to kickoff • Game ceremonies begin 45 minutes before kickoff • Kickoff will be announced on December 8
PARKING INFORMATION The Fiesta Bowl strongly encourages fans to purchase parking passes in advance to ease the traffic and parking experience. To purchase, please contact the Fiesta Bowl Ticket Office at 480.350.0911 or online at FiestaBowl.org. All vehicles, including motorcycles, must have a valid parking pass to access the parking lots. A parking pass is valid for (1) one space only. Vehicles monopolizing excess space or parked incorrectly are subject to tow. Trailers of any kind are not permitted inside any parking area. All fees associated with the removal and impounding of the vehicle will be the responsibility of the owner. All parking, including accessible parking, is on a first-come, first-served basis with a parking pass.
Parking passes are $40, per vehicle, if purchased prior to Sunday, December 1, 2019. If purchased on or after Sunday, December 1, parking passes will be $45. Pre-purchased parking passes must be claimed by Thursday, December 26, 2019, at the Fiesta Bowl Ticket Office during regular business hours, 8:30 a.m. – 5:00 p.m. If you are unable to purchase a parking pass in advance, they will be available for purchase, cash only, on game day at the parking lot entrance. Pre-purchased passes not picked up will not be refunded. PARKING GUIDELINES Parking lots open six hours prior to kickoff on December 28 and close one hour after the game. A pass is required for every vehicle in the lots surrounding the stadium. Fans are asked to follow the directions provided on the back of the passes and from the parking staff to expedite parking. Vehicles not parked in a location instructed by parking staff are subject to tow. Fans who wish to park next to friends must arrive at the same time; spots cannot be held for fans arriving later. Golf carts, Segways, skateboards, scooters and other non-licensed motorized vehicles are not permitted within the lots.
Portable public address systems are not permitted and sound systems inside vehicles should be played at reasonable volumes, as determined by parking lot or security staff. Advertising goods or services is not permitted in the lots, including but not limited to vehicles with exterior advertising and commercial signage hung from tents. Lots are patrolled by security staff and local law enforcement officers. The Code of Conduct will be enforced throughout all lots. Parking is at your own risk and neither the PlayStation® Fiesta Bowl nor State Farm Stadium is responsible for any damaged or stolen property.
3 GREAT LAWN STATE FARM STADIUM
$125 ADMISSION WITH GAME TICKET OPENS AT 9:00 AM FOR A 2:00 PM GAME OR AT NOON FOR A 6:00 PM GAME. CLOSES ONE HOUR PRIOR TO KICKOFF
A premier tailgate party featuring live music, interactive games, sponsor activities and jumbotrons.
SEVEN (7) FREE DRINKS, WHICH INCLUDE ALCOHOLIC BEVERAGES, MIXED COCKTAILS, BEER AND WINE IN ADDITION TO NON-ALCOHOLIC BEVERAGES
ALL YOU CAN EAT FOOD
ALLOWS ACCESS TO FAN FEST
LAST CALL 2 HOURS PRIOR TO KICKOFF
For more information or to purchase tickets, please call the Fiesta Bowl Ticket Office at 480.350.0911 or visit FiestaBowl.org. ACCESSIBLE CART SERVICES AND PARKING All parking, including accessible parking, is on a first-come, first-served basis with a Game Day parking pass. There is a courtesy accessible cart service from the accessible parking areas contiguous to the stadium. These carts are for fans with disabilities and one companion only. They take fans to the closest entrance from the Lot they were picked up from only. Cart service is available beginning two hours before kickoff until one hour following the game. Please look for golf carts labeled “Disabled Shuttle.” The only lot north of Maryland that provides this service is Blue G located east of the Arena. There is also ADA Cart service from the BLK Lot located south of Cardinals Way (BHR). There are no cart services inside the stadium. If a person needs additional assistance, please contact the nearest guest services booth at Gate 2 (Section 122) or Gate 1 (Section 104). BICYCLE PARKING Fans who choose to ride a non-motorized bicycle to the stadium are able to use the bike rack located to the northeast of the stadium along the sidewalk between the Red Preferred and Gray Lots. BUSES AND RVS If arriving by bus or RV, you must purchase a parking pass before game day. Bus parking is $250. RV parking is $150. No in-and-out privileges are allowed for any vehicle on game day. NEIGHBORHOOD PARKING The City of Glendale prohibits parking in undesignated areas or on residential streets. It is unlawful for homeowners to charge for parking on their property. Please be respectful of the residents and businesses around the stadium. Be aware the City of Glendale enforces all traffic laws and ordinances. Police do not allow event traffic to reach the stadium through local neighborhoods. Please only use arterial streets. RIDESHARE The Black Lot is the designated rideshare pick-up and drop-off location for the PlayStation® Fiesta Bowl. The Black Lot is located south of State Farm Stadium across Cardinals Way (BHR). The Black Lot can only be accessed by exiting the 101 Freeway at Camelback Road and driving East to 95th Avenue. TAILGATING Tailgating in the parking lots must be limited to the area directly in front of or behind the vehicle. Tailgating in empty stalls or on the lawns is prohibited. Passes may not be purchased for use as tailgating space. Consumption of alcoholic beverages is legal only in designated tailgating areas and specific events sponsored by the Fiesta Bowl. Natural gas or propane grills are permitted in the parking areas; charcoal grills and glass containers are not permitted. Fans are limited to preparing food for their family and friends. Private catering companies are not allowed in the parking area. The sale of food and beverages to other fans is not permitted. Tailgating activities are not allowed to resume after the game.
5 Y Y
GAME2019-20 DAY GAME PARKING DAY PARKINGY MAP Y Y
BRANDON LANE BRANDON LANE
Y Y HANNA LANE HANNA LANE
BRANDON LANE BLUE BLUE PINK PINK
BLUE HANNA LANE COYOTE BOULEVCOYOTEARD BOULEVARD COYOTE BOULEVCOYOTEARD BOULEVARD
BLUE PINK GILA RIVER RENAISSANCEGILA RIVER RENAISSANCE ARENA GARAGE GARAGE ARENA BLUE BLUE Y COYOTE BOULEVARD COYOTE BOULEVARD Y Y
GILA RIVER RENAISSANCE GARAGE GLENDALE ARENA 11 GLENDALEBLUE 11 BRANDON LANE Y R R R R S D S D GY GY
GLENDALE 11 HANNA LANE RED P RED P R R GY Y S D GRAY GRAY Y BLUE PINK RED REDRED P B GRAYB Y YELLOWYELLOW COYOTE BOULEVARD COYOTE BOULEVARD H RED B H YELLOW H GREEN GREEN GILA RIVER RENAISSANCE W2 W2 ARENA GARAGE BLUE GREEN W2 V GREENV Y V GN GN GN GLENDALE 11 M M M R R GY S D GREEN GREEN GREEN LOT F ORANGE ORANGEORANGE LOT F LOT F RED P RV RV RV Y GRAY ORANGE ORANGEORANGE RV RV RV BUS OBUS BUS OBUS BUS OBUS BUS BUS BUS RED B O O O YELLOO W O O O O O H RIDESHAREBUS-B RIDESHARERIDESHARE LIMO RIDESHAREBUS-B RIDESHAREBUS-B GREEN BLACK LIMO LIMO W2 BLACKBLACK BLACK BLACK V BLACKBLACKBLACKBLACK GN GN RV BL BL *Not drawn to scale M GN RV BLGN RV BL BL BL GREEN ORANGE LOT F GN RV RV ORANGE RV GN BUS OBUS GN BUS RV RV
O O O GN B reen ot ccess nl Bo ffice eneral ill all an icappe arking
RIDESHAREBUS-B RV reen ccess nl H ome eam la er ill all oa lose LIMO GN GreenGN LotGr Accesseen Lot Only Access Only B BoxB OfficeBox & OfGeneralfice & GeneralWill Call Will Call GY ra ot ccess nl V isiting eam la er ill all oa Block HandicappedHandicapped Parking Parking BLACK BLACK RV RV H O range otGr een ccess RVGr nl Accesseen RV Only AccessM Only e ia ntranceH Home TeamHome Player Team Will Player Cal otl Will owne Call or operate Road the ClosedRoad Closed Fiesta Bowl, park at own risk. R e GY ot ccessGrayGY Lot nl Gray Access Lot Only Access Only lu ntrancesV VisitingV TVeamisiting Player Team Will Player Call Will Call Road BlockRoad Block GN RV BL BL BL Black ot ccess nl ta ium ntrance O OrangeO LotOrange Access Lot Only Access Only M MediaM EntrancMediae Entrance Not ownedNot or owned operated or operated by the by the Y ellow ot ccess nl Fiesta Bowl,Fiesta park Bowl, at own park risk at .own risk. R RedR Lot AccessRed Lot Only Access Only Club EntrancesClub Entrances GN BL BlackBL RVLotBlack Access Lot Only Access Only Stadium StadiumEntrance Entrance Y YellowY LotYellow Access Lot Onl Accessy Only
GN B Green Lot Access Only Box Office & General Will Call Handicapped Parking
RV Green RV Access Only H Home Team Player Will Call Road Closed
GY Gray Lot Access Only V Visiting Team Player Will Call Road Block
O Orange Lot Access Only M Media Entrance Not owned or operated by the Fiesta Bowl, park at own risk. R Red Lot Access Only Club Entrances
BL Black Lot Access Only Stadium Entrance Y Yellow Lot Access Only
6 STATE FARM STADIUM MAP
424
432 423 433
422 425–L 426–L 427–L 428–L 429–L 430–L 431–L 434 432–L B 424–L 433–L 222 227 435 421 423–L 221 228 434–L
220 229 422–L 435–L 436 420
421–L 219 230
436–L
437 419 117 118 119 120 121 122 420–L 231 218 115 116 123
438–L
124 438 418–L 114 418 217 232
439–L 417 439 417–L 216 113 125 233
440–L
416 440
416–L 215 234
112 126 441–L 415 441 415–L 214 235 111 127
442–L
414 213 236 442
110 414–L
128 443–L
413 413–L 212 109 129 237 443
V 444–L H 108
412 211 130 238 444 412–L 107 445–L 411 210 131 239 411–L 445
106 132 446–L 410 209 240 446 410–L 105
133 447–L 409 208 241 447
409–L 104 134
448–L 207 408 242
408–L 448 103 135 407–L 206 243 407 449 136 449–L 102 405–L 205 244 406
451–L 450 101 204 137 245 404–L 405 203 246 452–L 451 403–L
202 144 143 142 141 140 139 138 247 453–L 404 248 452 402–L 201 454–L 401–L 403 455–L 453
402 scoreboard 454 455 401
West Club Entrance
East Club Entrance
B Box Office and General Will Call
V Visiting Team Player Will Call
H Home Team Player Will Call
FOR A 3D SEATING MAP COMPLETE WITH SEAT VIEWS, VISIT FIESTABOWL.ORG
7 PLAYSTATION® FIESTA BOWL TICKET OFFICE
PRIOR TO GAME DAY: The ticket office operates from the Fiesta Bowl Museum: 7135 E Camelback Road, Suite 190, Scottsdale, AZ 85251 Tickets may be claimed at this location until Thursday, December 26, at 5 p.m.
ON GAME DAY: The ticket office operates from the State Farm Stadium Box Office only on game day, from six hours prior to kickoff until halftime. 1 Cardinals Drive, Glendale, AZ 85305 For questions, or to purchase tickets, please contact the Fiesta Bowl Ticket Office at 480.350.0911. WILL CALL PRIOR TO GAME DAY: Will Call will be open from 8:30 a.m. to 5 p.m., Monday through Friday at the Fiesta Bowl Ticket Office in Scottsdale. Please contact the Fiesta Bowl Ticket Office for weekend/holiday hours. Items purchased over the phone or online within 7 business days of the event date will automatically be placed at Will Call within 24 hours of purchase.
ON GAME DAY: Will Call and sales will open six hours prior to kickoff at the State Farm Stadium ticket office located on the northeast side of the stadium near Gate 2. For Will Call orders that only contain pregame party passes, they will be available for pickup at the entrance to the APS Stadium Club party. TEAM WILL CALL Team Will Call will be located at the main ticket office at the northeast side of the stadium near Gate 2. A photo identification card that corresponds with the purchaser’s name and/or credit card used to purchase the tickets are required when claiming Will Call items. The ticket office closes at halftime of the game.
Player Will Call will be located south of the West Club entrance (visiting team) and north of Gate 3 (home team). Will Call will open when the gates open two hours prior to kickoff. TICKET RESALE & SCALPING The resale of event tickets, regardless of price, is prohibited in the City of Glendale, including the stadium and parking lots. Fans who purchase tickets from someone other than the Fiesta Bowl do so at their own risk as those tickets could be counterfeit. PrimeSport is the official ticket exchange and VIP Hospitality partner of the Fiesta Bowl. The Fiesta Bowl is not responsible for and will not provide a replacement or refund of any kind for tickets purchased through a secondary ticket provider other than PrimeSport. ACCESSIBLE SEATING Accessible seating is located on all three concourses, including all lofts. All levels can be accessed by elevators located in proximity to the five stadium entrances. One power outlet is available at each accessible seating platform for the use of guests with electric wheelchairs and other medical equipment. If you need to exchange your current ticket for an accessible seat, please contact the Fiesta Bowl Ticket Office at 480.350.0911.
8 LOST OR STOLEN TICKETS If your ticket has been lost or stolen, please contact the Fiesta Bowl Ticket Office and a duplicate pass will be issued. Should original tickets be found, they are NOT to be used once duplicate passes have been issued. The barcodes on the original tickets will be deactivated and will no longer be valid. If you have questions, please contact the Fiesta Bowl Ticket Office at 480.350.0911. MOBILE TICKETS Mobile Tickets are individually barcoded allowing one scan per entry. Any attempts to duplicate, alter, or sell copies of the Mobile Ticket may result admittance being refused to the event. This provides heightened security by identifying counterfeit and stolen tickets. All tickets for the same event will be in one link. DO NOT PRINT MOBILE TICKETS, YOU WILL NOT BE ALLOWED ENTRY IF MOBILE TICKETS ARE PRINTED. If you are having issues with your Mobile Tickets, please contact the Fiesta Bowl Ticket Office at 480.350.0911. MOBILE TRANSFERS Orders containing multiple tickets can be transferred only using the “My Account” page online. Mobile Ticket transfers must be made BEFORE game day, transfers will not be available within two days of the game. Please call the Fiesta Bowl Ticket Office at 480.350.0911 if you have questions on how to transfer. CHILD POLICY All game attendees must have a ticket, including children under the age of 2. There are no lap passes for the game. GUEST SERVICES AND POLICIES ALCOHOL The Fiesta Bowl strongly encourages all fans to exercise responsible consumption of alcoholic beverages. Fans should be aware of the following policies:
• Any fan who shows signs of impairment and/or intoxication will not be allowed to enter the stadium or will be ejected and subject to arrest. • No alcoholic beverages can be brought inside the events. Any attempt to bring in alcohol or possession of an alcoholic beverage not purchased from the event concessionaire may result in ejection. • State of Arizona law prohibits the sale of alcoholic beverages to persons under the age of 21. All fans should be prepared to show proper identification if requested by the concessionaire staff member. Failure to comply may result in ejection. • Fans providing alcoholic beverages to persons under 21 years of age will be ejected and subject to arrest. • Concessionaire staff members reserve the right to deny service to fans who show signs of impairment and/or intoxication. • A maximum of two alcoholic beverages or 32 ounces of beer will be sold per person per transaction. • Alcohol sales cease at the end of the third quarter. • Management reserves the right to change these policies and procedures at any time without prior notice.
9 CODE OF CONDUCT The following behavior will not be tolerated:
• Fans wearing clothing deemed obscene or indecent will not be allowed to enter and are subject to ejection • Foul, abusive or obscene language or gestures • Fighting, taunting or threatening remarks or gestures • Intoxication or other signs of impairment related to any type of illegal drug or excessive alcohol consumption • Excessive standing in seating areas that blocks the view of other fans in the stadium • Attempting to enter or access the playing field without the proper credential will be considered trespassing and is grounds for immediate ejection and arrest • Fans carrying signs deemed obscene or indecent will not be allowed entry and are subject to ejection from the stadium Other actions that cause a disruption and hinder the enjoyment of the event for fans per the judgment of staff or security. Fans who do not follow the Code of Conduct will be subject to ejection without refund. RE-ENTRY Re-entry into the stadium is not allowed. SECURITY CLEAR BAG POLICY (SEE PAGE 15) All fans are subject to security screening prior to entering the stadium, including a physical pat-down, metal detector wand and inspection of all items brought inside the facility. Fans can expedite this procedure by removing their hats and emptying their pockets of any items before reaching security. Fans who elect not to consent to this security screening will be denied entry. Due to these security procedures, fans are encouraged to enter the stadium at least 60 minutes prior to kickoff. There are no lockers available outside the stadium to secure non-permissible items nor can items be held by security staff. SECURITY Fans should be aware of the following non-permissible items: • Aerosol cans • Alcohol • Animals (except for service animals) • Any item deemed inappropriate or hazardous by stadium security • Balloons (helium) • Banners or signs larger than 3’ x 2’ (obscene language prohibited) • Beverages, beverage containers, bottles, cans and thermoses (one factory-sealed, non-frozen 500 mL/16.9 fl. oz. bottle of clear water per person is allowed) • Bicycles • Brooms, poles or sticks of any kind • Cameras with professional photo lenses larger than 8 inches and mono/tripods and selfie sticks • Chewing tobacco and e-cigarettes • Clothing deemed obscene or indecent
10 • Coolers of any kind • Drones of any kind • Fireworks or sparklers • Food (except for children under 2 years of age) • Footballs and beach balls • GoPro Cameras • Illegal drugs • Laptop computers (tablet devices are allowed) • Laser pointers • Noisemakers, including, but not limited, to whistles, horns, bells, etc. • Purses larger than a clutch bag, briefcases, backpacks, fanny packs, cinch bags, luggage of any kind, seat cushions, computer bags and camera bags or any bag larger than the permissible size (See Clear Bag Policy on Page 15) • Radios (except personal radios accompanied with headphones) • Radio frequency scanning devices • Rollerblades or skateboards • Strollers must be checked at a Guest services location within the stadium; small umbrella strollers must collapse and fit underneath the seat • Umbrellas larger than 12” in length • Video cameras • Weapons including, but not limited to, firearms and knives SMOKING In accordance with the Smoke-Free Arizona Act, the stadium is a non-smoking facility, including e-cigarettes. There are three designated smoking locations on the Main Concourse located outside Gate 2 and outside the doors at Section 102 and 137. Fans on the Club, Loft and Terrace Levels may access the designated smoking locations on the north ramp. Fans outside the stadium must be at least 20 feet from any stadium entrance while smoking. Fans who do not comply with the smoking policy are subject to ejection. ANIMALS Guide, signal and service animals are allowed with fans who need their assistance. No pets or other animals are permitted. ASSISTED LISTENING DEVICES Assisted Listening Devices (ALDs) are available and can be checked out at Guest services locations by Sections 104, 123, 417 and 448. A valid driver’s license or other form of identification is required. ACCESSIBLE PARKING All parking, including accessible parking, is on a first-come, first- served basis with a Game Day parking pass. If a person needs additional assistance, please contact the nearest Guest Services Booth at Gate 2 (Section 122) or Gate 1 (Section 104). ATMS ATMs are located on the Main Concourse at Sections 104 and 123, the Club Concourse at Sections 216 and 233, and the Terrace Concourse at Section 416 and 448 along with additional portable ATMs throughout the stadium. ATMs also are located in the pregame parties surrounding the stadium.
11 CONCESSIONS Craft Culinary Concepts is the exclusive food service provider at State Farm Stadium. Fans may obtain a concession stand guide at any of the Guest services locations inside the stadium. Concession stands and merchandise locations accept American Express, Discover, MasterCard and Visa. ELEVATORS Elevators are only to be used by guests with disabilities and loft- level ticket holders. There is an elevator located near each main entrance for general ticket holders with disabilities and one at each club entrance for club level ticket holders with disabilities and for loft ticket holders. • Hyundai Gate 1: Near Section 103 • Gila River Casinos Club West: Entrance/near Section 113 • State Farm Gate 2: Administrative entrance/near Section 123 • Gila River Casinos Club East: Entrance near Section 128 • Bud Light Gate 3: Near Section 136 EMERGENCIES Fans should record their section, row and seat numbers at home and office. If an emergency arises during the game, please call the Security Office at 623.433.7156 with the seating information and a stadium staff member will be sent to that location. Per stadium policy, announcements will not be made over the public address systems to locate someone. ESCALATOR The stadium is equipped with escalators located adjacent to the three public and two private entrances. The escalators located directly inside Gates 1 and 3 allow fans access to the Club Level and Terrace Concourse. The escalators located at Gate 2 provide fans direct access to the Terrace Concourse only. The escalators at the Club West and Club East entrances are reserved for club and loft ticket holders and access club level 15 only. The escalators run upward through halftime and change downward during the second half to speed exiting at the conclusion of the game. Fans should never walk up or down a non-operational escalator. There is an escalator/ramp tandem located at Gate 2. Both bring guests from the Main Concourse to the Upper Terrace with access points to the club and loft levels for those with appropriate tickets. FIRST AID The stadium has four first aid locations to assist fans throughout the event. The first aid offices are located along the Main Concourse near Sections 122 and 136 and the Terrace Concourse near Sections 416 and 448. GUEST SERVICES Outside the Stadium: There are five Guest Services locations in the surrounding parking lots. There is also a Guest Services booth inside Fiesta Fan Fest Pregame Party. Please visit these booths for answers to pregame questions.
Inside the Stadium: Guest Services locations are near Sections 104, 123, 417 and 448. Please visit one of the four Guest Services locations for any needs you have during the game.
12 LOST & FOUND Claim forms are available to report missing items at Guest Services locations. After the game, fans inquiring about lost items should call the State Farm Stadium Security Office at 623.433.7147. State Farm Stadium and the Fiesta Bowl cannot be held responsible for lost or damaged items. Lost items may be claimed at www.statefarmstadium.com/stadium-info/lost-and-found. LOST CHILDREN & GUESTS Children who are separated from their family or friends will be escorted by a stadium staff member to the closest Guest Services location in the stadium. All children are encouraged to stop by a Guest Services location to procure a child locator wristband when they enter the stadium. MERCHANDISE Merchandise stands are located throughout the stadium and accept major credit cards. Fans may purchase the collectible game program at various locations based on availability. Merchandise also may be purchased inside the Fiesta Bowl Fan Fest pregame party and outside the stadium. NURSING MOTHERS Nursing mother stations are located at the Admin Lobby Club Level (Section 232). Additionally, we have outfitted with chairs the following loft and club bathrooms: 202, 208, 212, 220, 229, 244, 235, 327, 333, 370. OPEN CAPTIONING The Fiesta Bowl and State Farm Stadium is in compliance with the Americans with Disabilities Act in providing open captioning service for the stadium public address system. Open captioning is displayed under the north and south video boards throughout Fiesta Bowl game day. In addition, open captioning is available via personal smart phones or smart phones available free of charge at the Gate 1 Guest Services office (across from Section 104). Fans will be asked to leave a valid driver’s license or other form of identification when the smart phone is checked out. PAY PHONES & TDD PHONE The stadium does not offer pay phones. However, fans can request the use of a phone at any of the four Guest Services locations. A TDD phone for hearing and speech-impaired fans is located at the Gate 1 location. Phone charging units are available at Gates 1 and 2. RESTROOMS There are 50 men’s, women’s and family restrooms located throughout the stadium. All restrooms are ADA accessible and equipped with a diaper-changing table. Portable restrooms are located around the stadium and inside the pregame parties. TEXTING If you require assistance or wish to report violations of the Code of Conduct during the game, stadium staff may be reached via text message. Text “Cards,” a brief description of the issue and your location to 69050. WEAPONS Fans are not permitted to bring firearms or any other weapons inside any Fiesta Bowl events. In accordance with Arizona House Bill 2457, law enforcement officials attending the events are permitted to bring firearms if they comply with the Arizona peace officer standards and training board requirements.
13 WEATHER INFORMATION The Valley of the Sun is aptly named. Although summer temperatures routinely reach triple digits, the winter months are much cooler and mornings are often chilly. When planning to attend this year’s PlayStation® Fiesta Bowl, please remember to wear layered clothing and bring a coat. State Farm Stadium is not heated, so please dress accordingly. WHEELCHAIR ASSISTANCE (EVENT DAY) State Farm Stadium is pleased to provide wheelchair assistance for guests who are mobility impaired. Wheelchair assistance is available to guests upon entry into the stadium and is scheduled on a first-come, first-served basis. Requests for wheelchair assistance can be made by asking a stadium staff member or by visiting a Guest Services Office located near Sections 104, 123, 417 and 448.
The stadium will provide wheelchairs and a staff member to escort guests to their seats, but it is requested that patrons who are mobility impaired be accompanied by another adult in their party. Upon arrival at the seating location, guests are required to surrender wheelchairs to stadium staff. Stadium provided wheelchairs may not be used as temporary seating for events. To make arrangements for post-event wheelchair assistance, guests are asked to fill out a wheelchair escort request form stating their desired pick-up time and location. Wheelchair escort request forms are available at all stadium Guest Services Offices. When exiting the stadium, guests will be brought to the exterior glass doors on the stadium’s main concourse level. All requests for wheelchair escorts are accommodated on a first-come, first-served basis. A short wait time may be required. WILL THE STADIUM ROOF BE OPEN? A decision to open or close the roof will be announced two days before kickoff on FiestaBowl.org. Please keep in mind that while State Farm Stadium has a roof, it does not have heat. Therefore, temperatures inside the stadium may be cooler than expected. There is a no re-entry policy in effect, so plan ahead before entering the stadium. For more details, please call the Roof Hotline number at 623.433.7663, which will be activated game day morning. COMMENTS AND CONCERNS The Fiesta Bowl values fans’ opinions. Please feel free to express comments or concerns at https://fiestabowl.org/contact-us/
AFTER THE GAME Scottsdale’s Sonoran Desert setting means you’re just minutes from the adventure of a lifetime. Start your day with a hike in Scottsdale’s McDowell Sonoran Preserve. Tee up for a round of desert target-style golf. Or try your hand at horseback riding, paddle boarding or hot air ballooning. Come experience the effortless revitalization you’ll find only in Scottsdale!
For more information visit: https://www.experiencescottsdale.com
14 2019 CLEAR BAG POLICY
Fans will be able to carry the following style and size bag, package or container at stadium plaza areas, stadium gates or when approaching lines of fans awaiting entry into the stadium:
• Clear plastic, vinyl or PVC bags that do not exceed 12’’ x 6’’ x 12.” • Small clutch bag or wallet, with or without a handle, that do not exceed 4.5’’ x 6.5.” • One-gallon clear plastic freezer bag (Ziplock bag or similar). The Fiesta Bowl will have these bags available in limited quantities at State Farm Stadium gates on game day. • An exception will be made for medically necessary items after proper inspection at the entry tent marked “ADA Entrance.” • Prohibited items include, but are not limited to: purses larger than a clutch bag, coolers, briefcases, backpacks, fanny packs, cinch bags, luggage of any kind, seat cushions, computer bags and camera bags or any bag larger than the permissible size.
APPROVED BAGS
CLEAR TOTE PLASTIC STORAGE BAG SMALL CLUTCH BAG MUST NOT EXCEED 12” x 12” x 6” 1 GALLON MUST NOT EXCEED 6.5” X 4.5” Plastic, vinyl, or pvc Resealable, clear Approx. the size of a hand, with or without a handle or strap, may be carried into the stadium along with one of the clear bag options.
NON-APPROVED BAGS
BACKPACK BINOCULARS CAMERA CASE CLEAR BACKPACK CASE
FANNY PACK PRINTED PATTERN PURSE TINTED PLASTIC BAG PLASTIC BAG
SEAT CUSHION OVERSIZED DIAPER BAG MESH BAG WITH POCKET TOTE BAG
15
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