Public CIO Magazine October / November 2008
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A publication of e.Republic October/November 2008 October/November Public CIOs are mastering the fi ne art of communicating with their elected offi cials Wanda Gibson, CTO, Fairfax County, Va. Cuttingthe Jargon Issue 5 | Vol.6 PPCIO10_Cover.inddCIO10_Cover.indd 1 110/6/080/6/08 111:20:221:20:22 AAMM 100 Blue Ravine Road Designer Creative Dir. Folsom, CA 95630 916-932-1300 Editorial Prepress ���� ������� ������ ����� � PAGE ������������������������� ������������������������� ������������������������� ������������������������� Other OK to go OUTSTANDING COOL W WONDERFUL NICE JOB WELL DONE INSPIRATIONAL ITOPS AWESOMEBRAVO NSUPERIOR CONGRATULATIONS NENCORE THE BEST PERFECTKUDOS ESALUTE R 66/3/08/3/08 11:38:14:38:14 PPMM 100 Blue Ravine Road Designer Creative Dir. Folsom, CA 95630 916-932-1300 Editorial Prepress ���� ������� ������ ����� � PAGE ������������������������� ������������������������� ������������������������� ������������������������� Other OK to go How many ways can A Service of the Information Network of Arkansas you say “winner”? (we need 16 of them) ixteen of our eGovernment partners were recognized in independent Scompetitions and surveys last year. NIC congratulates each winner and is proud to be the eGovernment partner of choice for the nation’s most progressive and honored Web sites and online services. www.nicusa.com Best Of The Web • Finalist – IN.gov enterprise Govmarks Awards 1- Utah portal management • Best Overall Marketing Program – 2- Maine • Finalist – Montana eGovernment Utah On the Spot vehicle tag 3- Virginia services renewal service 5- Kentucky • Finalist – SC.gov enterprise • Best State & Local Marketing Finalist – Alabama portal management Program – Utah On the Spot vehicle Finalist – Arkansas • Finalist – Utah On the Spot vehicle tag renewal service Finalist – Nebraska tag renewal service Finalist – Tennessee Colorado Software And Internet Council For State Government’s Association Apex Awards Digital Government Achievement Innovation Awards • Finalist – Colorado online vehicle Awards • Regional Finalist – Maine air quality registration renewal service Government-to-Business data monitoring suite • Finalist – Auto industry salesperson • Arkansas Secretary of State • Regional Finalist – Oklahoma licensing system franchise tax suite Emergency Management weather • Rhode Island liquor certificate of notification system Utah Best Of State compliance service • Regional Finalist – Rhode Island Best Web-Based Community • Utah ValIDate identification marine septic no discharge program Resource – Utah.gov verification system • Regional Finalist – Utah State Construction Registry service State Of Montana Government-to-Citizen IT Project Excellence Awards • Utah State Construction Registry American Council For • Innovation and Creativity – service Technology Interngovernment Department of Environmental Solution Award Quality’s TankHelper service Government-to-Government Finalist – Alabama.gov portal • Government-to-Business – • Hawaii electronic death Fish Wildlife & Parks’ online registration system International Association licensing system • Nebraska Secretary of State rules & Of Commercial Administrators • Government-to-Business – regulations tracking system Merit Award Department of Justice’s temporary • Tennessee Criminal Justice Portal Most Navigable Business Registration vehicle registration permits Site – Hawaii Business Express Brown University eGovernment Designfirm’s Best Sites On Survey American Association Of Motor The Internet 3 – Maine Vehicle Administrators Utah State Parks 4 – Kentucky Agency International Award for 5 – Tennessee Customer Service Excellence Oklahoma City Journal Record 10 – Utah Utah On the Spot vehicle tag renewal Innovator Of The Year Award 11 – Montana service OK.gov content management system 14 - Oklahoma Individual International Award for Government Management Center For Digital Government’s Customer Service Excellence Information Sciences Best Fit Integrator Awards David Metcalf & the Idaho Trucking Elite Achiever Award • Long Train Corporate Award - NIC Portal SC.gov • Finalist – Hawaii Compliance Express ©2008 NIC Inc. PPCIO_JuneTemp.inddCIO_JuneTemp.indd 4 66/3/08/3/08 11:38:34:38:34 PPMM 100 Blue Ravine Road Designer Creative Dir. Folsom, CA 95630 916-932-1300 Editorial Prepress ���� ������� ������ ����� � PAGE ������������������������� ������������������������� ������������������������� ������������������������� Other OK to go contents OCTOBER/NOVEMBER 2008 COVER STORY 12 Cover Photo by Cade Martin No-Jargon Zone CIOs’ strategies for communicating with elected officials stress plain talk, collegiality and an emphasis on business issues. By Merrill Douglas FEATURES 18 26 Will Clouds Reign? Are You Ready for Web 2.0? We get electricity from utilities and leave it to banks to Community-building tools for CIOs. handle our money, so why won’t government rely on the By Bill Schrier Internet cloud for its computing needs? By David Raths 30 36 Discounting Intelligence Measured for Success As the cost and size of business intelligence tools expand, What every public CIO should know public CIOs are testing the analytics waters with open about earned value management. source solutions. By Robert A. Marshall By Chandler Harris [4] PPCIO10_04.inddCIO10_04.indd 4 110/3/080/3/08 33:50:58:50:58 PPMM 100 Blue Ravine Road Designer Creative Dir. Folsom, CA 95630 916-932-1300 Editorial Prepress ���� ������� ������ ����� � PAGE ������������������������� ������������������������� ������������������������� ������������������������� Other OK to go Goldfish have a memory span of 3 seconds. They can’t even see the past, much less the future. But you can. With proven business intelligence and analytic software from SAS. www.sas.com/future SAS and all other SAS Institute Inc. product or service names are registered trademarks or trademarks of SAS Institute Inc. in the USA and other countries. ® indicates USA registration. Other brand and product names are trademarks of their respective companies. © 2008 SAS Institute Inc. All rights reserved. 476460US.0108 PPCIO_AugTemp.inddCIO_AugTemp.indd 9 88/5/08/5/08 22:07:01:07:01 PPMM PCIO_FebTemp.indd 10 2/14/08 2:39:12 PM 100 Blue Ravine Road Designer Creative Dir. Folsom, CA 95630 916-932-1300 Editorial Prepress ���� ������� ������ ����� � PAGE ������������������������� ������������������������� ������������������������� ������������������������� Other OK to go 18 Security Management’s 42 Three A’s How CIOs can help government leaders better understand the role of IT security. By Mark Rutledge Canada Tops at Integrated 48 Service Delivery Integrating citizen service delivery? Searching for the best model? Look north of the border. By Tod Newcombe BlackBerry Phones 49 Bear Fruit for CIOs Cool applications for BlackBerry-loving government executives. 42 By Emma Newcombe DEPARTMENTS CIO Sightings 56 52 Straight Talk 53 Split Personality By Liza Lowery Massey Security Adviser 54 Helping the Good Guys: Seven Habits of Online Integrity Online Exclusives By Dan Lohrmann www.public-cio.com Governor Pushes Consolidation Video: Colorado Gov. Bill Ritter discusses Book Review his state’s IT consolidation efforts. 56 The Business-Oriented CIO: A Guide to Market-Driven Management Job Perspective By Tod Newcombe News: Current and former CIOs talk about working in the public and private sectors at the 2008 NASCIO Conference. FastGov Denver CIO and the DNC Life and Death Without the Version Numbers Video: Molly Rauzi discusses how 58 Denver coordinated security and By Paul W. Taylor technology for responders during the August convention. UP FRONT Inside NASCIO Conference Blog: Read Public CIO security columnist Dan Lohrmann’s daily 8 10 blogs on unfolding events. Contributors Introduction Government Technology’s Public CIO (USPS # 024-521) is published bimonthly by e.Republic, Inc. 100 Blue Ravine Road Folsom, CA 95630. Periodicals Postage paid at Folsom, CA and additional offices. Postmaster: Send address change to Government Technology’s Public CIO, 100 Blue Ravine Road Folsom, CA 95630 Copyright 2008 by e.Republic, Inc. All Rights Reserved. SUBSCRIPTIONS: Subscription inquiries should be directed to Government Technology’s Public CIO, Attn: Circulation Director, 100 Blue Ravine Road Folsom, CA [6] 95630. (916) 932-1300. PPCIO10_04.inddCIO10_04.indd 6 110/6/080/6/08 111:23:181:23:18 AAMM 100 Blue Ravine Road Designer Creative Dir. Folsom, CA 95630 916-932-1300 Editorial Prepress ���� ������� ������ ����� � PAGE ������������������������� ������������������������� ������������������������� ������������������������� Other OK to go ;nijh[WcÉi:_Wbe]k[[dj[hfh_i[ZeYkc[djWkjecWj_edie\jmWh["YecX_d[Zm_j^ >[mb[jj#FWYaWhZÉi_dj[]hWj[Zj[Y^debe]o\ehZeYkc[djWdZh[YehZicWdW][c[dj" _d\ehcWj_edWhY^_l_d]"WdZh[j[dj_edfhel_Z[iWiod[h]_ij_Y[dj[hfh_i[iebkj_ed\eh jeZWoÉi 9?E$ Je][j^[h" j^[i[ j[Y^debe]_[i ]_l[ oek j^[ WX_b_jo je Yh[Wj[ ceh[ [\\[Yj_l[Yedij_jk[djYecckd_YWj_edim^_b[c[[j_d]Yecfb_WdY[WdZ[#Z_iYel[ho h[gk_h[c[dji$9edjWYjkijeZWojeb[Whd^emoekYWd[nf[h_[dY[j^[iod[h]oXo X[d[Òj_d]\hecekh_ddelWj_l[iebkj_edi$ mmm$[nijh[Wc$Yec%^fiod[h]o , L.P. d Development Company © Copyright 2008 Hewlett-Packar PPCIO_JuneTemp.inddCIO_JuneTemp.indd 6 66/3/08/3/08 11:39:35:39:35 PPMM 100 Blue Ravine Road Designer Creative Dir. Folsom, CA 95630 916-932-1300 Editorial Prepress ���� ������� ������ ����� � PAGE ������������������������� ������������������������� ������������������������� ������������������������� Other OK to go CONTRIBUTORS Publisher: Jon Fyffe [email protected] EDITORIAL Merrill Douglas