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Our Commitment to You Contents Our commitment to you Contents Welcome to your Toyota ……………………… 1 Toyota Care ……………………………………… 2 Easy ways to care for your Toyota ………… 6 Other things you need to know …………… 8 Want to talk? …………………………………… 10 Warranty Statement …………………………… 11 Reimbursement Claim Form ………………… 15 1st Change of Ownership Advice ………… 17 2nd Change of Ownership Advice ………… 19 This booklet is produced using soy based inks and is printed on environmentally responsible paper using 60% recycled fibre and 40 % FSC® certified Mixed Source pulp. The paper is manufactured under the strict ISO14001 environmental management system, is made carbon neutral, and carries the internationally recognised EU Eco-label. Welcome to your Toyota Thank you for buying nation, we’re involved in partnerships and sponsorships that reflect what your Toyota vehicle... we believe in and share with New Zealanders. When you buy one of our vehicles, we are giving you a lifetime commitment to For us, the purchase of a new Toyota customer service. Translating that into is not the end of the story – it is the practical customer satisfaction is the beginning of our commitment to you. daily mission of our nationwide network of Authorised Toyota Stores. Please take a few minutes to read this booklet. We are all about ensuring our products and services meet the needs of our valued customers. ff We’ve included a comprehensive package, Toyota Care Service Advantage*, with your new Toyota to Will Kennedy help you get the best value during Manager, Service Operations ownership. Toyota New Zealand Palmerston North We’re here to: • Maximise your driving pleasure by maintaining your vehicle in peak condition, through correct servicing. • Provide prompt, effective assistance. • Minimise your overall cost of ownership. • Maximise the resale value of your vehicle. Our team has a single-minded dedication to excellence in service and the customer care experience. Backing this up are our world-class staff training facilities and customer support services, including a ready supply of replacement parts and outstanding technical capabilities. Toyota is committed to New Zealanders; we believe in working together. In *Excludes Toyota vehicles sold to, or sold as part of Toyota New Zealand’s nationally negotiated local communities and throughout the government or rental sales. 1 Toyota Care What is Toyota Support and service Driveaway Value? When you receive your new Toyota vehicle, it’s an opportunity to learn When you buy a new Toyota, you about your local Toyota store’s automatically receive Toyota Driveaway operation, meet the service team and Value^. This is a value package that get answers to any questions about your includes on-road costs - 1 year vehicle. It’s also a good time to discuss registration, full tank of fuel, 1,000km your vehicle’s servicing schedule, book road user charges (if applicable) and your first service and ensure that you genuine floormats - plus Service fully understand the benefits that come Advantage. with your new Toyota vehicle. With Toyota Driveaway Value, you are covered for the first five years of ownership. What is Service Advantage? Service Advantage is a value package that has been designed to help you receive the best value during your vehicle ownership. It consists of: • 5 years of cover or 60,000km* of capped price scheduled servicing • 5 years Warrant of Fitness coverage • 5 years AA Roadside Assistance • 2 years or 50,000km* Platinum Warranty (in extension to the 3 year New Vehicle warranty), provided scheduled servicing is met at an authorised Toyota store or service agent. This takes your warranty cover to 5 years in total. ^Toyota New Zealand nationally negotiated government and rental sales are not eligible for Toyota Care Service Advantage benefits. *Whichever occurs first under normal operating conditions 2 Personalised vehicle comprehensive service literature, and advice when they need it from Toyota’s care own service specialists. We believe that owning and running a Toyota should be simple, easy and cost Why choose Toyota effective. It is a belief that’s about taking Genuine Parts? good care of you as well as your vehicle, with minimum fuss and maximum value. Your local Toyota store will use only Toyota Genuine Parts when servicing We’ll let you know when your vehicle is and repairing your vehicle. This means due for a service or warrant of fitness. that every replacement part will have When you’re in our store, we’ll ask you been manufactured with the same what your plans are while your vehicle precision and quality as the original. is being serviced, help with collection It will also be backed by a 24-month, and drop off and transport options if unlimited kilometre parts warranty required. that includes labour costs (as long as Pre-service quotes will be provided and it’s been performed by an Authorised if any additional work is needed, we’ll Toyota Store).*^ contact you before undertaking the We hold Toyota Genuine Parts in stock, work. Then when your vehicle is ready, so you won’t have to wait too long we’ll take you through everything we’ve for yours to arrive. In most cases, a done. replacement part can be supplied to any Toyota Care gives you a choice of Toyota store in the country within 24 customised options to care for your hours, and Toyota stores keep supplies vehicle and ensures your warranty of the most commonly required parts at remains valid. For more information, their workshops. visit your local Toyota store or Note: Where a part is replaced under the toyota.co.nz. New Vehicle or Platinum Warranty, the replacement part will have a minimum Why choose Toyota to warranty period equal to the remaining service your vehicle? New Vehicle or Platinum Warranty at the time of fitment. As a Toyota specialist your local Toyota store is the perfect place to get your *All replacement Toyota Genuine Part hybrid high vehicle serviced because we know your voltage batteries are subject to a 160,000 kilometre Toyota best. or 24 month warranty (whichever occurs first under normal operating conditions). Working with Toyota New Zealand, ^All replacement Toyota Genuine Part 12 volt all Toyota stores have trained their batteries supplied by Toyota, if used in a Taxi or technicians to the highest industry similar usage, will be limited to 12 months or 100,000 kilometres (whichever occurs first under standards, and in turn support them normal operating conditions). This does not cover with modern diagnostic equipment, batteries, which have failed due to, but not limited computerised data systems, to, normal wear and tear, incorrectly installed accessories and physical damage. 3 Our servicing approach It means you will not waste money on servicing that may not be required, Toyota owners use their vehicles in or pay for repairs or breakdowns that many ways. Some drive only a few could be prevented through timely thousand kilometres a year, and others maintenance. drive many thousands. They use them for around-town trips, fast highway For more information on your driving, caravan-towing and heavy- servicing requirements, please read duty commercial transport, on sealed your Service Record booklet in the and unsealed roads and sometimes in Owner’s Manual wallet, contact extreme off-road conditions. your local Toyota store or visit toyota.co.nz. No matter how you use your vehicle, it will need a range of replacement, Remember, the way you use your vehicle inspection and adjustment services is unique to you, so make sure it gets during its lifetime. The key to keeping it the care and attention it needs by running smoothly is to ensure it gets the discussing your servicing requirements right servicing, at the right time, by the with your local Toyota store. right people. For this reason, Toyota New Zealand A note of caution have recommended that the majority Note that other service providers of Toyota vehicles’ service intervals may not have training on, or expertise are every 15,000km or 12 months, with, Toyota vehicles and may not use whichever occurs first under normal Toyota-approved diagnostic and repair operating conditions. methods and parts, oils and fluids. Your local Toyota store can schedule Your vehicle’s reliability, durability and these services to suit your particular safety, as well as the validity of your vehicle and the way you use it - checking warranty, could be affected by the use that it complies with its warranty of: conditions and continues to deliver • Non genuine Toyota parts safe, reliable performance at the lowest possible cost. • Non Toyota approved accessories • The use of parts, oils and fluids What’s more, your local Toyota store specified to lower performance will provide extra value by using Toyota standards than Toyota’s (which may Genuine Parts and Toyota-specified need replacing more often and which oils and fluids. They know how these may not perform as well). products work and how long they last, • Servicing performed other than by so they can plan their replacement Authorised Toyota Stores. times accurately. 4 TOYOTA.CO.NZ We believe a better tomorrow starts today.today. Easy ways to care for your Toyota Mechanical maintenance tightly sealed bottle, as brake fluid can be compromised when exposed to air To keep your Toyota in peak operating and moisture. condition, it’s important to do some basic mechanical checks on a regular Windscreen washer level. Windscreen basis. Your local Toyota store will also washer additives help to prevent check them as part of your scheduled smearing. You should also periodically servicing programme. wipe the wiper blade rubbers with a cloth or tissue. More detailed information can also be found in your vehicle’s Owner Manual. Oil and fluid stains. Take note of any oil or fluid stains on the ground where you Engine oil level.
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