1 IMC Kosovo Annual Meeting-ICMCI 16.10.2018 Jehona Lluka Executive Director, BCC Milano, Italy b c c - k s . o r g konsulenca.org c m c - g l o b a l . c o m 2 BCC TODAY’S AGENDA Consulting Market Rating Platform Promotion Legislation Sustainability Yearly report and Konsulenca.org Members Management Activities and success stories Promotion Consulting Donors Standard 3 A Good Strategic Location • Located in the heart of Balkans, Kosovo offers easy access to EU via air, road, railway and three sea ports: • Thessaloniki, Greece – 330 km • Durres, Albania – 260 km • Bar, Montenegro – 300 km • 20 million people within 5 hour drive • EU Market of 600 million people 4 World Bank Doing Business 2018 77 rank improvements in the past seven years • 2018 overall rank • Starting a business 10 Registering property 34 Getting credit 12 Paying taxes 45 Trading across borders 48 Enforcing contracts 49 Who are we? 5 Business Consultants Council (BCC) is the only association in Kosovo whose goal is to promote the consulting sector, maintain high ethical and professional standards of this industry and to increase this industry while promoting it to potential consultants. Raise marketplace Build local consultancy Recognized standards of Advocate for a understanding of the capacities business ethics among transparent business industry’s value and industry firms and environment. contributions business community e Membership base • EBRD and BCC close collaboration-yearly strategic plan • 80% of Consulting companies in Kosovo are BCC & EBRD members 89% of customers have increased turnover • 63% have increased employment, creating 800 new jobs in the last 2 years. • 78% have increased productivity • 9% have withdrawn funding, totaling € 19 million in the last 2 years. What do consultants need? 6 Companies needs? Export & Outsourcing 80% 52.30%) management services financial services (almost 40%) 7 8 Rating Platform COMAPANY konsulenca.org enables improvement of & the consultancy market in Kosovo by FIND RATE letting clients give feedback and deciding INDIVIDUALS who the best consultants and the most transparent consultants in Kosovo market. STRATEGY 06 People who work in marketing try to get the attention. 9 SLIDESMASH.COM CREATIVE TABLES FEATURES PICTURES PICTURES PICTURES PICTURES PICTURES Buying and selling a Buying and selling a Buying and selling a Buying and selling a Buying and selling a product lorem service. product lorem service. product lorem service. product lorem service. product lorem service. https://www.youtube.com/watch?v=5MCuFOcwk0A 10 BCC strategic objectives ICMCI – Maintain and Increase Financial membership Full Membership Support Networking events Membership, • Certification local & international Fundraising events Package level Pro Bono work • CMC Training • Media Highlights, Private & Public • CMC Mentoring Press Clipping, E- institutions, Chambers, • CMC Assessing library Businesses • Video’s and articles for best practices on consulting Professional Programmers Rating Platform Memomaridum • Trends on Konsulenca.org Membership with consultancy Individual and institutions industry-Digital Business women in Economy Promotion Business and . Youth Programs 11 Statistics: August 2017-2018 Professional Programs Trainings CMC 43 trained, 10 18 Business Trainings for certified Professional Programme members and non- members PMP -Consulting (18 certified) 287 Participants Trained Export Promotion (17 Trainings certified) Financial Modeling (15 certified) Info Sessions Info Sessions Members 270 participants Increase of 7 workshops & Company and Global Mentoring Walk CMC members & GEW Members 12 The series of business development consulting training • Corporate Governance of Small, Medium and Large Enterprises • 1 Digital era and model development • Digital Marketing • Social media management • Motivation at Work & Assessing Processes and Human Resources 2 • Selling and customer care • Public Speaking • Project Management Cycle Impact of • Social Media Management Human resource Management 3 • Access to finance 'Women Matter' Training • Trends and Challenges in Consulting Industry • Project Management for Consultants(PMP) • Export Promotion 4 • General Data Protection Regulation -GDPR • CMC training with 7 trainers– 06-08 October 2018 20-23 February 2017 14-17 November 2016 TBD: Starting a Consulting Company –November 2018 Members Promotions Media coverage 13 Campaigns on digital Company Promotion Individual Promotion Media Coverage platforms Company profile promotion that in 38 campaigns with 70,000 2018: 32 timses local portals: Mail Chimp: 1,182 delivered total reach 80,015 people on social people social media reach Telegrafi, Infokusi, Sovrani, BCC Facebook page: 110 media 1. CMC Kallxo.com, Epoka e Re, Ekonomia campaigns (promotions of different 2. Success Stories Online, RTK Live, Gazeta Blic, RTV opportunities for consultants, 3. Konsulenca.org 21, Koha.net, Tribuna Channel, articles on consulting 4. Empowerment of women Starup21, Klan Kosova in business https://us14.admin.mailchimp.co m/campaigns/show?id=441593 BCC Video Production Facebook Followers 16 videos /Webinars for konsulenca.org, TEB, EBRD and CMC 2017: 1750 Page Likes 2 animation videos 2018: 5317 Page Likes (an increase of 3567 likes) 14 CMC Individual Promotion 15 16 Networking event among consultants, donors and public institutions EBRD and BCC organized an event with public and private institutions to increase awareness about the impact and the value of consulting services in economic development and capacity building of private and public institutions and importance of recognition of consultancy as a profession. Minister of Ministry of Trade and Industry Minister of Economic Development Minister of Education were present at the event. 17 Video’s and webinars http://www.teb-kos.com/al/index.php/per-biznes/kredi-per-ndermarresi-te-femrave/roli-i-grave-ne-ndermarresi https://www.youtube.com/watch?v=ju4aomyiG-4 18 PRO BONO Valon Violeta Canhasi HAXHILLAZI Butrint CMC® BATALLI, Ardian Rinor CMC® Jashari Gjonbal CMC aj Arben YMERAGA BCC Vjosa , CMC® Mullatahi CMC ri Members Yllka Ylber Metaj, Beqiri, CMC CMC Florenti GENC Hana Lekë na Dushi LOXHA, Zogaj CMC® Qerimi, Diedo CMC n KICA, CMC® Visar Dobroshi 19 Memorandum’s of understanding 01 Innovation Centre Kosovo-ICK, Kosovo Chamber of Commerce, British Chamber of Commerce, 02 IPKO Foundation, G7 Women Economic Chamber, STIKK- The Kosovo ICT Association 03 CORE KAMA, VALUE MIREICK, 04 CEED Kosovo, SHPDK PECB 05 Manufacturer Club, Ministry of work and Social welfare Agency of Employment. 20 Digital Economy Consulting industry faces 2018 with digital transformation, technological disruption and cultural shifts affecting it. Such change is influencing the way the industry evolves. e-Learning as a driver of digital transformation (30 customized professional videos for youth, startups, women’s SME’s and consultants in leading to improve performance and efficiency of the workplace, increase the chances to generate self-employment, and promote transparency through ratings for local experts and Management Consulting Book in Albanian Language. E-learning (Production of webinars) 1. From Idea to Start-Up & Cracking the Creativity Code: Discovering ideas 2. Developing and implementing a business plan 3. Feasibility Studies: Preparation, Analysis and Evaluation 4. Managing Self and Leading Others 5. Customer Satisfaction and Loyalty 6. Marketing and Sales & PR and Social Media Skills 7. Managing Conflict: Power through Influence 8. Leadership Toolkit for Manager 2015 20169. Time Management2017 and Stress Control 2018 87% 10. Business Strategies for Emerging Markets 11. Enterprise Risk Management 12. Advanced Digital Marketing & Digitization and File Management 13. Administration and Secretarial 2018 14. Emotional Intelligence: Strategies for Success 15. Corporate Governance, Risk and Compliance 16. IT Auditing and IT Fraud Detection 17. Recruitment Specialist 2019 18. Project Management 19. 360-Degree Feedback 20. Project Management for Contract Professionals 21. Artificial Intelligence Principles and Practices 22. Mechanical Engineering for Non-Mechanical Engineers 23. Waste Management: a Modern and Sustainable Approach 24. Arbitration and Dispute Resolution 25. Environmental Management System 26. Managing a consulting business and the importance of CMC® 27. Cyber Security in Digital Manufacturing 28. Cost and Economics in Pricing Strategy 29. Financial Accounting 30. Franchise 21 Thank you Business Consultants Council [email protected] 22 Very low levels of deficit Legally binding fiscal rule in place (deficit limited at 2% of GDP) Pro-growth budget Capital investments 36% of total 2017 budget Growth in wages legally limited to GDP growth Very low level of Public Debt (around 13% of GDP) As per our DSA, it will take 20-30 years to reach 40% of GDP Investment Clause allows for flexibility for pro-growth investments Trade deficit, around 37% of GDP Unemployment around 27% Inflation rate stable at 2%.