Scotland Audience council review 2009/10

a foreword by the National Trustee The BBC Audience Councils advise the BBC Trust on how well the BBC is delivering its public purposes and serving licence fee payers across the United Kingdom. The four Councils – serving Scotland, England, Northern Ireland and Wales – are supported by the Trust to provide an independent assessment of audience expectations and issues.

During the year members engaged with the issues that matter to licence payers in Scotland, from new ideas for distributing BBC content and reviews of key BBC services, to how Scotland is portrayed on the networks. Many of the issues related to distribution, as broadcast technology on all media continued to develop. As television, broadband and radio platforms evolve, it is not clear how BBC content should best be distributed to ensure licence fee payers have access to it all. The Audience Council for Scotland welcomed the BBC’s Project ‘Canvas’ proposal for internet television, and made comprehensive responses to the government’s Digital Britain report and the Trust’s review of BBC ALBA from the perspective of audiences across Scotland. “There has been significant progress on a range There has been significant progress on a range of issues raised with the Trust, from network commissioning to overall news provision for audiences in Scotland and radio reception on the A9. of issues raised with the Trust, from network Work continued on key long-term issues such as network news coverage of devolved issues, and commissioning to overall news provision for the future of BBC ALBA. audiences in Scotland and radio reception BBC services have worked hard to deliver the Public Purposes on all media, and there was significant progress this year in some areas.C overage of the general election campaign was on the A9.” innovative and stimulating, and a season on BBC Four provided a UK-wide showcase for high Jeremy Peat, quality programming on Scottish themes. Issues on access and portrayal, which are of concern to audiences across the UK, have been national trustee for Scotland adopted by the Trust. In addition, the Council has asked that consideration be given to development of a robust, long-term strategy for television drama for audiences in Scotland.

Cover image Picture shows St Kilda in the Outer Hebrides, one of the places covered in the three BBC Two series of Coast.

01 foreword by THE 04 review of Audience 14 key Priorities for Jeremy Peat national TRUSTee Council activity next year National Trustee for Scotland 02 review of audience 09 bbc performance in 16 contacts council priorites scotland against 17 audience council 2009/10 the public purposes members

1 “In the interests of equality of Review of audience council opportunity, any government commitment to universal broadband priorities 2009/10 provision should address differentials in broadband speeds across the UK.”

Network commissioning outside London Impartiality review of the coverage of The Council welcomed a significant increase in devolved matters production of network television from Scotland Work continued on coverage of the devolved during the year, including the transfer of major nations on network news and current affairs. strands like The Review Show and The Weakest The Trust published its report on the subject Link. Figures from BBC Scotland suggest that the in June 2009 and implementation has been progress being made will mean that the levels a matter for the BBC Executive. During the of delivery set by the Trust for 2012 will be last year, the Trust commissioned further achieved ahead of the target date. The Council research to test whether the process had led to Joint audience priorities what universality of access should mean for the remains concerned that while the amount of improvements. The results are due in June 2010 BBC television made in Scotland increases, and the Council looks forward to commenting Digital and other access issues BBC as a whole, it would not be appropriate to take a decision on the distribution of BBC ALBA the proportion of it which is recognisably on these in due course. Work continued on a number of distribution Scottish should do so also. Members hope issues during the year. Responding to the Digital and the timetable for the review was extended Priorities for audiences in Scotland until later in the year. that increased representation of Scotland will Britain proposals, the Council recommended be achieved in the years ahead. The Executive The Council welcomed progress on three that in the interests of equality of opportunity, In April, the Executive announced proposals conducted a review of network production further priorities which had been raised with differentials in broadband speeds across theUK to improve reception of BBC Radio Scotland for radio, and the Council looks forward to an the Trust. The Executive will review overall should not be too great; and that no date should along the length of the A9. The issue has been increasing proportion of BBC network radio news provision for audiences in Scotland, be fixed for analogue radio switch-off. TheBBC a prominent one for some time, especially at content being made in Scotland. reporting to the Trust before the end of the Trust submitted a response in September 2009. audience events in the north of Scotland. The year. The Council submitted recommendations Portrayal In October 2009, the Trust launched a review Council had raised the issue with the Trust on to the Trust on the Department for Culture, Following advice from Audience Councils across of BBC ALBA, including the question of behalf of licence fee payers, and welcomes this Media and Sport (DCMS) review of free- the UK, the Trust initiated a joint project with whether to make the channel available to more initiative which it believes will deliver improved to-air listed events. The Council said a key the Executive to investigate ways in which the people by putting it on Freeview. The Council availability of travel and weather information for function of public service broadcasting was BBC might better portray the full diversity submitted a response in January 2010. In April, road users on the main trunk route between to bring the audience together for shared of the UK’s nations and communities across the Trust decided that until it reached a view on Inverness and Perth. national experiences, and that the criterion its network services, significantly enhancing that listed events should carry ‘special national the cultural representation of the nations and resonance’ should be interpreted in a Scottish regions of the UK including Scotland. The context as well as a UK one. Although listing Council looks forward to progress on this could reduce the income to national football in the year ahead. associations derived from rights, free-to-air terrestrial coverage could bring many tangible benefits to the game. TheC ouncil’s advice was incorporated into the BBC submission to the DCMS.

Event in Glasgow. 2 3 “Issues on access and portrayal, which Review of Audience are of concern to audiences across the Council activity UK, have been adopted by the Trust.”

The Council held consultative events across Digital Britain report BBC Radio 2 and BBC 6 Music by providing output such as jazz which was not Scotland, gathered audience views and passed In September the Council submitted a response service review well served by commercial stations. Members them on to the Trust. In June the Council to the Trust on the issues raised by the Digital The Jeremy Vine programme was highly noted that although BBC Radio 2 did not consulted in Annan and Newton Stewart Britain report. The Digital Britain report appreciated by audiences, and seen as perform strongly on the BBC’s public purpose on the progress of digital switchover and the identified provision of ‘plurality’ in broadcasting tackling significant issues in an accessible way. to represent the UK’s nations, regions and Trust’s review of BBC Radio 2 and BBC 6 as an over-riding priority for UK public policy The Council considered that the network communities, this did not appear to be an issue Music, and in Lochaber on the Digital Britain and as the primary rationale for seeking to contributed strongly to the BBC’s citizenship for audiences in Scotland. Members noted that report. In the autumn, there were events in sustain public service broadcasting in the UK public purpose through this strand alone. only a very small proportion of the network’s Stirling on the television service review, and at nations. However members considered that Members noted that the Mike Harding content was commissioned from Scotland Liniclate in Benbecula on BBC ALBA. Following plurality was not an end in itself, but a means of programme featured material from the Scottish and that the Service Licence does not require the publication of the BBC Executive’s strategy securing a genuine and evolving range of voices, folk scene, including new talent, in the context the network to commission any output from review in March, the Council consulted and a principle employed in the belief that of the folk and traditional scene elsewhere in the nations, requiring only ‘some output from audience groups in Inverness, Perth and competition would lead to higher quality. the UK. This was a model of how different outside the M25 area’. Glasgow. The Council submitted responses Members believed that a wider range of musical traditions around the UK could be Audience comments on BBC 6 Music were on the listed events review, the Digital Britain issues in Scotland should be addressed: lack of presented together, and other genres would more prominent later in the year, during report, the radio and television service reviews, Scottish content, the development of the local benefit from a similar approach.O verall, engagement on the Strategy Review in which and the review of BBC ALBA. production base, achieving a Scottish perspective however, the network was not considered to the closure of the station was mooted. Many DCMS listed events review in news, increasing network content from extend the range of music available to the public respondents commented that the network did The Council made a submission to the Trust Scotland and other issues should be considered to a significant extent, as the content which for contemporary music what BBC Radio 3 did on the government’s review of the list of sports alongside the issue of plurality. The Council might have achieved this was perceived to be for classical, and that it was a good example of events that should remain free-to-air, and the believed that the BBC could enhance plurality in scheduled away from peak listening times. It the sort of stimulus to creativity which the BBC, Council’s views were incorporated into the Scotland, without diverting licence fee funding, by was felt that there was scope for the station to as a licence funded organisation, should support. BBC’s overall response which was published increasing its Scottish content on network and develop more original young presenting talent. in July. As noted above, members said the opt-out services; by enriching its news provision, However, there was acknowledgement that the national resonance created by live coverage and adding a more distinctively Scottish network contributed to the creativity purpose of national qualifiers was a key opportunity perspective; by improving coverage of regions for public service broadcasters to contribute within Scotland and by extending the innovative to their social and cultural public purposes and distinctive output of BBC ALBA to the through the creation of shared experiences. whole of the viewing audience via Freeview. Such broadcasts would promote social inclusion The Digital Britain report also addressed the and motivate young people to become involved future of broadband and radio transmission. in sport. Council believed these benefits for Members emphasised that in the interests Scottish football and society should be weighed of equality of opportunity, any government against the benefits which flow to the game commitment to universal broadband provision from commercial income streams. should address differentials in broadband speeds across the UK, to ensure they are not too great. Members also reported that many audience groups were concerned about analogue radio switch-off.

Audience Council meeting at BBC Pacific Quay in Glasgow. 4 5 Review of Audience Council Activity continued “BBC ALBA responded strongly to the needs of the Gaelic community, and greatly enhanced the resources and opportunities available for learners.”

BBC One, Two and Four perceptions of how well the BBC caters for Review of BBC ALBA comparable or greater than that demonstrated service review their communities; that coverage of English When BBC ALBA was launched in 2008, by some of the BBC’s network services. Audience engagement indicated that viewers’ devolved matters could be reduced to allow for the Trust set a condition that after a year of Members believed that carriage on Freeview awareness of channel identity is not always this; and that high-quality international and UK operation there should be a review of how would be likely to significantly increase the clear, and that younger viewers especially see it news coverage should remain a core element well the channel was performing. It focused on number of licence fee payers who could access as increasingly unimportant. Overall, audiences of BBC news provision in Scotland. There was two aspects in particular: whether the channel the channel, with a commensurate increase in were highly appreciative of the quality of both acknowledgement that high quality drama like was achieving wide appeal beyond existing public value. network and BBC Scotland output, though Dr Who, Spooks, Waterloo Road and River City Gaelic speakers, and whether to make the The Executive proposed to create capacity some concerns remain about the quality of helped to bring audiences together. However channel available to more people by putting it for ALBA on Freeview by removing the BBC some opt-out programming and about what there is clearly an appetite for recognisably on Freeview. The review and public consultation network radio stations during the hours BBC is seen by some as over-reliance on leading Scottish drama beyond River City. The Council was launched in October 2009. However, the ALBA is on air. The Council noted that this network brands. Some younger audience considered that the content on offer in the question of access to BBC services emerged involved restricting services for some licence members expressed a desire for music, comedy BBC Four This is Scotland season made a major as a key issue in the BBC Strategy Review in fee payers, in order to enhance those for and documentaries on issues of concern to contribution to the BBC’s public purposes: March 2010 and the Trust decided that until it others. Members believed that while carriage them, and for more content which reflected material of this quality should be available to reached a view on what universality of access of BBC ALBA on Freeview in lieu of BBC contemporary Scotland. A range of views as much of its potential audience as possible. should mean for the BBC as a whole, it would network radio for part of the time would was expressed on news output for Scotland, not be appropriate to take a decision on BBC represent a net increase in public value, the however members believed that current ALBA. The BBC ALBA review was therefore Executive should urgently address the needs BBC provision does not achieve the optimal extended to conclude later in 2010. The Council of radio listeners in Scotland and bring forward balance of global, UK, Scottish national and concluded that, in its first year,BBC ALBA had a plan to ensure that radio listeners in Scotland Scottish regional news for audiences in Scotland. responded strongly to the needs of the Gaelic can access all BBC services via at least one Members suggested testing three hypotheses community, and greatly enhanced the resources distribution platform. which arose from audience engagement: that and opportunities available for learners. It had increasing high-quality news coverage from also demonstrated a strong appeal among around Scotland would improve audience sections of the wider audience in Scotland,

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1. Audience event in Stirling. 2. Listening to the audience in Glasgow. 6 7 Review of Audience Council Activity continued BBC performance in scotland against the public purposes Other activities The Council welcomed two significant initiatives Members attended events on wider by the Executive in response to audience broadcasting topics, monitored the logs of concerns which had been raised by the Trust audience comments made to the BBC, and with the Director-General: plans for research considered research on BBC performance on news provision in Scotland, and a proposal to in Scotland. After its meetings, the Council fill in the gaps inBBC Radio Scotland reception advises the Trust on issues of concern to licence on the A9. Members also welcomed the fee payers in Scotland. In November Council decision to release for re-use the Gaelic noted the strength of audience feeling that the learning resources from the former BBC Jam. handling of the edition of Question Time on 22 Sustaining citizenship There was high quality reporting and analysis October, which had included the BNP’s leader, and civil society of the major events of the year. BBC Two’s The had not met the standards of impartiality they Love of Money provided a major analysis of the expected from the programme. In January, The BBC in Scotland responded to the severe weather conditions in the winter of 2009/10 international banking crisis of 2008, suggesting members highlighted concerns about the causes and drawing lessons for the future, inclusion in news bulletins of stories arising from with comprehensive, timely coverage on all media, reporting developments across the UK while BBC Scotland continued to report on the other BBC programmes, questioning whether after-effects for the financial sector in Scotland. the stories always justified inclusion on news and providing coverage from many localities around Scotland. A good balance was struck Stimulating perspectives on contemporary life merit alone. After the timetable for the BBC were provided in series like Andrew Marr’s ALBA review was extended in April, members between providing the information necessary “The Trust initiated a joint project with to make informed judgements about travelling The Making of Modern Britain and the BBC emphasised that making BBC ALBA available on the Executive to investigate ways in One drama Occupation on the lives of British DTT remained, in their view, a high priority for arrangements, without causing unnecessary which the BBC might better portray concern, and coverage of wider aspects of the soldiers involved in the fighting inI raq. The the delivery of the BBC’s public purposes story that the man convicted of the Lockerbie in Scotland. the full diversity of the UK.” unusual weather conditions. Members noted the extent of the public interest in reporting bombing was to be released from prison in from around the regions of Scotland. Scotland and flown back toL ibya – one of the major news stories of the year – was broken

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1. Event in Stirling. 2. Democracy Live, a new online resource. 8 9 BBC performance in scotland against “Members welcomed the range of the public purposes continued new comedy offered byBBC Scotland during the year, in response to audience demand for innovation in this difficult genre.” by BBC Scotland. There was comprehensive The planning of television election debates by debate which assessed the importance of Stimulating creativity and analysis of this complex story, with network the BBC in conjunction with other broadcasters historical experience for present-day Scots. cultural excellence outlets deploying the expertise of BBC Scotland was followed closely by members of the Connections between Scotland and the The Council considered that a wide range journalists. The BBC Scotland team won the Council. Members believe that in due course wider world were explored in series like of BBC content on all platforms contributed Royal Television Society Scoop of the Year there should be an assessment of how well the Scots Who Made the Modern World. There to the delivery of this purpose, from Strictly Award for their coverage of the story. arrangements for the debates have helped the was output which addressed contemporary Come Dancing on BBC One to the BBC BBC Four’s This is Scotland season provided a BBC to deliver its public purposes for audiences concerns. A new BBC Scotland series for BBC Radio Scotland Young Traditional Musician wealth of high-quality factual programming on in Scotland. The Council commended the One, Jimmy’s Food Factory, took a scientific competition, now in its tenth year. Members Scottish themes, ranging from documentaries innovative approach to coverage of the election approach to the nutritional value of food, while welcomed the range of new comedy offered on the legacy of Calvinism and the Harris itself, which included a Scottish-based television Landward continued its coverage of Scotland’s by BBC Scotland during the year, in response to Tweed industry to a compelling analysis of results programme on BBC One Scotland, environment from both industry and consumer audience demand for innovation in this difficult Scottish politics in the 1980s in Thatcher and the coverage on BBC ALBA in An Taghadh 2010 and perspectives. BBC Scotland’s Planes, Volcanoes genre. Some of the new shows, such as Gary Scots. Democracy Live, a one-stop digital shop for analysis of Why Didn’t Scots Vote Tory? within days and the Truth explored the science behind the Tank Commander, were particularly popular information on contemporary UK politics, was of the inconclusive result. volcanic eruption in April and looked at the with younger sections of the audience. The launched in November. implications for the future. A BBC Scotland work of some of Scotland’s finest musicians Promoting education feature for BBC Two reassessed The Legacy In a year which was to culminate in a UK general was showcased in a series of concerts on BBC and learning of Lawrence of Arabia in the light of recent Radio 3 in March, broadcast live from the Royal election, BBC Scotland widened the range of BBC Scotland offered a range of new content events in the Middle East. There were more Scottish Academy of Music and Drama. Sheinn and increased the opportunities for political and which helped audiences learn more about the online resources for Scottish schools, with am Bàrd on BBC ALBA and BBC Two Scotland social discourse in Scotland with Brian’s Big Debate world around them. A second series of the the provision of Bitesize Scotland games for focused on Gaelic poetry, while in a year- on BBC Radio Scotland, live from towns around multi-platform History of Scotland project Chemistry, English and Maths. long project, the Gaelic singing tradition was Scotland from Dunfermline to Stornoway. A again drew a positive audience response. For celebrated with a song of the day on BBC Radio new daily topical debate programme on BBC those who wanted to explore further, there The BBC Scottish Symphony Orchestra nan Gàidheal. Artworks Scotland celebrated Radio nan Gàidheal filled a gap in the network’s were BBC Radio Scotland’s supplemented its schedule of live performances Walking Through creative achievement in art, comedy and schedule so that, 25 years after it was launched, programmes and online resources. across Scotland with a wide range of educational History contemporary music with profiles ofD ouglas it now transmits all day without a break. The project concluded with a lively television initiatives.

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1. Trustee for Scotland in Stirling. 2. Event in Annan. 10 11 BBC performance in scotland against “There is a strong appetite for a fuller the public purposes continued and more accurate representation of the UK’s nations and communities in BBC programmes.”

Gordon, Stanley Baxter and Edwyn Collins. example of how this could be achieved for such as the appointment of a BBC Scotland be more likely to develop if the process of The history of portraiture in Scotland was told the mainstream audience on BBC One. The local government correspondent, and improved increasing network television production by Peter Capaldi in A Portrait of Scotland while year saw increased activity in drama. A new technology in some BBC Scotland studios in Scotland focused more on content with the centenary of the iconic Glasgow School of drama set in Scotland, Hope Springs, was not outside the central belt, which they believe recognisably Scottish elements. Art building was marked by a documentary re-commissioned. However the Council noted will contribute to delivery of this purpose. Mackintosh’s Masterpiece. It was a strong year the warm audience response to Garrow’s Law, Encouraging use of new for coverage of sport. Scottish achievement in a drama set in London but filmed in Scotland. Bringing the UK to the world communications technologies an international context was highlighted in BBC Members believe audiences would welcome and the world to the UK Members welcomed the successful switchover coverage of tennis and of the Winter Olympics, more dramas with a Scottish setting, and this Audience research suggests that for many to digital television in the Borders and the south and there was coverage of sporting activity matter has been raised with the Trust. licence fee payers, the international perspective of Scotland. They also noted the arrival of offered byBBC services is one of the most Freeview HDTV from the BBC in Scotland, and across the regions of Scotland through BBC Members felt that the BBC Four This is coverage of shinty, the Melrose Sevens, and highly valued. During the year this ranged from the Trust’s valuable work on the BBC’s proposals Scotland season, taken as a whole, delivered news coverage of the earthquake in Haiti, for a common format for receiving the internet with coverage of the Scottish Football League an impressive level of cultural portrayal: there on BBC ALBA. and its aftermath, to a portrait of the South on television screens. Both initiatives would were documentaries on a wide range of Pacific on BBC Two and HD, and BBC Four’s make high quality BBC content easier to access Representing the UK, its Scottish themes from the Scottish locations of Russian Season. BBC Scotland productions for audiences. There remain key gaps on FM and nations, regions and classic films to the contribution made by Scots contributed to this purpose from Cycling the DAB on radio; and on DTT, the absence of BBC to the British Army. Network programmes Americas to Scandinavian crime fiction in ALBA. BBC content has continued to exploit the communities which portrayed aspects of contemporary Engagement work by the Council suggests that Wallander. However Council members feel that potential of new media to increase public value. Scotland for audiences across the UK included there is a strong appetite among audiences BBC Worldwide should do more to develop On BBC Scotland, Brian Taylor’s Blog attracts Monty Halls’ Great Hebridean Escape, and Simon for a fuller and more accurate representation Scottish content with a view to export. There a wide range of audiences; it was joined this King’s Shetland Diaries. Following the rejection of the UK’s nations and communities in BBC is wide global awareness of Scottish history and year by a Blog Poileataigeach on the BBC ALBA of the proposal for local video services from programmes. Members felt Small Island, a culture, but no major new Scottish content with website. Websites for programmes such as the BBC, there has been a renewed focus on story of Jamaican immigrants to the UK in the international potential has been developed in Cycling the Americas have used social networking reflecting Scottish communities within existing years of the Second World War, was a good recent years. Members feel that this would sites to connect with a wider audience. services. Members welcomed developments

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1. Listening to the audience in Stirling. 2. Event in Glasgow. 12 13 Key Priorities for next year The BBC Audience Councils agree joint priorities from the perspective of audiences in their nations. Four joint priorities were proposed to the Trust in 2009/10.

Universality of access prepare a plan to achieve universal access to Content in the nations Other issues Audience engagement on the issues raised BBC services for audiences in Scotland, bringing and regions Council will continue to monitor issues raised in the Digital Britain report confirmed that forward solutions to individual problems where Audiences in Scotland set a high value on the in previous years such as network television there is continuing audience dissatisfaction with possible, while developing an overall strategic BBC programmes and services made specially production in Scotland, network news coverage accessibility to current BBC services. Many approach for the longer term. for them. Audiences believe that both network of the devolved nations, editorial standards, licence fee payers throughout the UK can only and opt-out programmes from the BBC should and digital switchover. Council will also monitor access some of the BBC offering, or access it Delivering the public purposes the implementation of plans to provide richer Councils consider a wide range of data on how meet the same standards of quality, range imperfectly, because the core public services are coverage of Scotland’s localities, within the well the BBC is performing in their nations, and depth. Council advised that the Trust ask not accessible on all platforms. The issues chiefly constraints set by the Trust. including surveys by the Trust and Executive, the Executive to develop a robust long-term concern radio and broadband. In Scotland there and audience engagement by Councils. strategy for television drama for audiences are significant shortfalls in universal reception of in Scotland to increase production, stimulate network radio, including the provision of BBC Councils can then take a view on the aspects creativity, and broaden the range of drama Radio Scotland along the full length of the A9, of BBC services which are most important for portraying Scotland to audiences there. and of DAB in a number of areas especially in the communities they serve. One of the most the north and west. prominent issues across the UK, including in Portrayal Scotland, concerns audience perceptions that During the year, the Trust launched a joint In parts of the UK where there is poor or no the BBC could offer more fresh and new ideas. project with the Executive to investigate ways access to broadband, audiences are deprived of This issue is likely to be a central one in the in which the BBC might better portray the full content which is only available online. Councils BBC Strategy Review which will conclude in diversity of the UK’s nations and communities. believe that to undertake its public service “Making BBC ALBA available on autumn 2010. The Council believes this work will address broadcasting responsibilities as the UK’s national audience concerns about a more accurate DTT remains a high priority for the broadcaster, the BBC must serve the whole portrayal of the contemporary UK, and looks delivery of the BBC’s public purposes of the UK. The Audience Council for Scotland forward to concrete progress being achieved in Scotland.” proposed that the Executive be asked to in the year ahead.

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1. Event in Stirling. 2. Event in Glasgow. 14 15 Contacts

Audience council Scotland IIf you wish to find out more about theBBC ’s year – including full financial statements and performance against other public commitments – then please visit www.bbc.co.uk/annualreport If you want to know more about how the BBC is run, then please visit www.bbc.co.uk/info BBC Information is our audience’s virtual front door to the BBC. If you have a question, comment, complaint or suggestion about BBC programmes and services, then please write to us here: BBC Information PO Box 1922 Glasgow G2 3WT Telephone: 03700 100 222* (Lines are open 24 hours a day, seven days a week. Calls may be monitored or recorded for training purposes.) Textphone: 03700 100 212* Fax: 0141 307 5770 Website: www.bbc.co.uk/feedback Last year the BBC had over 3.3 million contacts with the general public. * 0370 numbers are called ‘UK wide’ and cost no more than calls to 01 or 02 geographic numbers. Rak Nandwani Tricia Jordan Eleanor Logan Robert Beveridge

David Garrick Neil McIntosh Callum Thomson Beth Culshaw

Douglas Chalmers James Cohen Lesley Thomson If you have a view which you think should inform the Audience Council‘s understanding of local audience needs, or you would like to find out more about the Council’s activities, please visit our website or contact BBC Audience Council. BBC Audience Council Scotland Design Zone G11 luminous.co.uk 40 Pacific Quay Print Glasgow G51 1DA Printed by Royle Print on Cocoon Offset which is made from 100% recycled fibres sourced only Trust’s main number: 03700 103 100* from post consumer waste. Cocoon Offset is

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