Office of the and Crime Commissioner for

Police and Crime Plan for Surrey 2016-2020 2 Foreword from Police and Crime Commissioner David Munro

the Chief Constable and all officers regularly to respond to gaps in and staff of Surrey Police will rise to service provision, keep abreast the challenge and forge ahead with of new developments including the task of providing an excellent better technology, and to drive up service to Surrey people. service quality. Your comments and suggestions are a crucial part of Since my election as your Police this, so please keep them coming. and Crime Commissioner in May, I have spoken with many officers I look forward to meeting many and staff in Surrey Police. Whilst we more residents, as well as Surrey all recognise that there is more to Police officers and staff, during my be done to make the service one four-year term of office so that I can that we can be universally proud hear at first-hand what is important of, I have been really impressed by to you and how I can help make their professionalism, dedication, Surrey an even better place to live. I am very pleased to present my cheerfulness, and determination to first Police and Crime Plan for go the extra mile to serve the many David Munro Surrey. My six priorities are firmly diverse communities in our county. Police and Crime Commissioner based on what you, our residents, That’s an excellent foundation on for Surrey have told me are most important which to build. to you to cut crime and build safer communities. It’s an ambitious Plans like these can never be programme but I am convinced that static, but need to be refreshed

Foreword from Chief Constable Nick Ephgrave

I am delighted to endorse this and crime plan and the operational Police and Crime plan, built as delivery plan have the same, simple it is on the wishes of the Surrey aspiration: to make Surrey as safe public. I am committed to working as it can be. closely with the Police and Crime Commissioner, David Munro, Nick Ephgrave QPM to ensure the plan is delivered Chief Constable, Surrey Police effectively and efficiently.

The six priorities set out in this plan will give focus and direction to the Surrey Police delivery plan, which describes the way in which we will police our county. Both the police

3 Summary of Priorities

When I stood for election, Cutting Crime and Making Our Town I listened to your views on what Keeping Surrey Safe Centres Safe you want from Surrey Police I will ensure that Surrey Police Our town centres can become noisy and its partners to keep you delivers more visible policing, and threatening places after dark. safe. Improvements need to relentlessly pursues criminals, I will work with local councils, police, be made but many of you, like solves more crime and reduces local businesses and residents to me, are quite rightly proud of reoffending. make our town centres safe for all. Surrey Police whilst recognising that more needs to be done. Supporting Victims Tackling the Threat By setting clear priorities and of Terrorism supporting Surrey Police, I I will take urgent action to provide believe we can have the best proper support for the victims of I will review the anti-terrorism police force in the country and crime and those who need the plans and resources to ensure that make Surrey as safe as it can be. most help from our police service. Surrey Police can keep on top of To achieve these aims I have set the critical task of deterring and the following six priorities: Tackling Rural Crime defeating terrorists in Surrey. Rural areas can feel they have been Making Every Pound Count forgotten. I will improve the 101 non-emergency contact number, I will fight for fair funding for Surrey put in place measures to achieve Police and target resources at the better responses and ensure that front line to improve the services victims have a single point of to Surrey residents and achieve contact throughout an investigation. better outcomes.

4 Cutting Crime and Keeping Surrey Safe

I will ensure that Surrey Police to do so - as many of you already In summary, I will: delivers more visible policing, do. I also aim for Surrey’s roads • Review the current model of to be safer for all users including relentlessly pursues criminals, community policing solves more crime and reduces pedestrians, cyclists and vehicles. reoffending. • Hold the Chief Constable Joint Enforcement Teams are an and partners to account for You have told me that you want to initiative to get police and councils delivering improvements in see more uniformed officers out to collectively tackle local issues solving crime, and rates of on the streets and that you find such as noise, fly-tipping, litter reoffending a visible presence reassuring. To and anti-social behaviour. Three • Support and consider the better resource the protection of teams are already in place in Surrey development of further Joint victims whilst also maintaining good and I will encourage, support and Enforcement Teams in Surrey services in times of diminishing consider providing funding to other resources, Surrey Police has areas to adopt this model to suit • Encourage volunteering, changed the way it provides local local needs. for instance as Special policing by introducing the Policing Constables in Your Neighbourhood (PiYN) Surrey is a safe place to live, with model. As with any change, some relatively low crime levels. However, people are concerned about the when compared with other county impact this new model will have. police services, detection rates are We need to make sure we get the low. Crime happens in rural areas, balance right - the police can’t be town centres, villages, suburban the first port of call for all problems, areas and behind closed doors, and but we can still be assured that may affect any of Surrey’s diverse they are there to help people in communities. Of particular concern crisis at any time of the day or at the moment is the detection of night. I will make sure that that the ‘non-street’ crimes such as abuse of PiYN model is reviewed and will ask children, domestic abuse and sexual about your experiences of policing offences. I am also keen to build since the model was introduced. on the good partnership activity carried out in Surrey to reduce I hear a mixed picture from you re-offending and divert people from about your local officers. We need crime and will meet with partners to capture and build on the good in the Criminal Justice System to practice to protect all of Surrey’s commission further work in this diverse communities. But we also area. The prevention and detection want to see communities do more of hate crime and the reduction of to help and support local police, any community tensions generally Key Performance Aims: and volunteer when they have time will always be a priority too. - For people to feel that police deal with anti- social behaviour and crimes that matter to them in their area

- For police to solve more crimes committed against vulnerable people (sexual offences, domestic abuse, child abuse and hate crimes)

4 5 Supporting Victims

business fraud to on-line paedophilia and cyber bullying. I will oversee and influence the partnerships between police, education, councils and businesses that provide prevention advice and training in Surrey to protect against cybercrime.

Of course, all victims of crime need the right level of support. Surrey Police regularly surveys victims of burglary, vehicle crime, hate crime and anti- social behaviour and I will monitor the use of these surveys so that they are used to improve victim care.

In summary, I will: I will take urgent action to Surrey Police, like other police • Work with HMIC to ensure provide proper support for the forces, is seeing increased reporting that the action plan that has victims of crime and those who of child abuse. I will work with Surrey been put in place protects and need the most help from our Police, Surrey County Council and supports victims and brings police service. victim support organisations to offenders to justice ensure that every child who suffers Support children and Last year, Surrey Police received abuse gets the right support, when • vulnerable victims through my a poor report from Her Majesty’s they need it, for as long as they victim commissioning fund Inspectorate of (HMIC) need it. Where there are other and joint commissioning with for its performance in protecting vulnerable people, such as victims others vulnerable people and victims of trafficking or modern slavery and of crime. Surrey Police was, at abused adults, I will co-ordinate with • Prioritise cybercrime that time, facing unprecedented the right agencies to get them the prevention in Surrey increases in reports of crimes of support they need. • Monitor overall victim child abuse, sexual offences and satisfaction to hold the police domestic violence. National surveys One of my key responsibilities as PCC to account for providing high have shown that incidences of these is to work with partners such as the levels of support crimes aren’t increasing but more Crown Prosecution Service, courts people are coming forward to report and probation providers to deliver an current or past crimes of abuse. efficient criminal justice system for the county. I will look to find effective Since the inspection, investments solutions where it is clear that have been made and action plans improvements can be made – for Key Performance Aims: are in place, with encouraging signs example, making sure that victims of - For Surrey Police to of improvement. It remains my abhorrent crimes such as rape do not be rated ‘good’ (or priority however for Surrey Police to experience delays in bringing their better) at protecting move from a status of inadequate cases to justice. vulnerable people provision in this area to providing the good service to victims that Cybercrime is a growing area of - For victims to be they have a right to expect. criminality – from personal and satisfied with the level of service they receive from Surrey Police

6 Tackling Rural Crime

Rural areas can feel they have busy or takes a long time to be solutions. I will be asking whether been forgotten. I will improve answered. I want to understand that is working for communities. the 101 non-emergency contact the issues faced by Surrey Police in I will also be monitoring victim number, put in place measures answering these calls and improving satisfaction to see that action is to achieve better responses performance. taken where there are concerns. and ensure that victims have a single point of contact People in rural areas in particular In summary, I will: throughout an investigation. have told me that they are • Close any gaps in concerned that it may take a long communication between the Crime affecting those living in rural time for police to attend if they police and rural communities areas is diverse – covering theft of do have an emergency. The new machinery, wildlife crime, anti- Policing in Your Neighbourhood • Improve police performance social use of country roads and the model should help provide a better in answering 101 calls and countryside, damage to the local response as it has allocated more scrutinise performance environment, domestic violence dedicated resources across specific • Monitor the response provided in isolated communities and other geographical areas, but I will be to communities from Surrey issues that blight rural life. I will reviewing this to make sure it Police and take action where work with those organisations and actually happens. this isn’t good enough groups who also want to protect rural areas to make the countryside Surrey Police has given a • Hold Surrey Police to account safer in Surrey. commitment that, where a for providing communities with community has a crime or anti- a named police contact when I hear that people can find it social behaviour problem, it will they have policing problems difficult to contact the police about provide a single point of contact and for providing the right non-emergency issues. They tell and attend local meetings to support to help with local me that the 101 number is often work with the community to find problems

Key Performance Aims:

- For police to improve the answering of the 101 non- emergency number

- For communities to feel that police deal efficiently with their local issues

6 7 Making our Town Centres Safe

Our town centres can become Good planning of new infrastructure In summary, I will: noisy and threatening places and the night time economy is crucial • Look at how safe people feel for safe towns. I want to make sure after dark. I will work with local in town centres in Surrey and that every local planning authority in councils, police, local businesses encourage all towns to update Surrey considers the implications of and residents to make our town their plans to improve the creating a safe environment when centres safe for all. feeling of safety developing their plans. On the positive side, many Surrey • Work with community towns are working hard to create a As well as traditional town centre partnerships, local councils safe and enjoyable environment for ‘hot spots’ such as pubs or and local businesses to people living and visiting during the nightclubs, recent research has develop safe areas in town day and night. Good schemes such shown that police resources are centres. I will consider as the Street Angels are in place increasingly being directed to funding for schemes which to provide help for those in need places such as mental health improve safety, especially for and some towns have Town Centre facilities or children’s homes to vulnerable people Wardens. We need to build on good help those who are suffering from • Work to ensure that councils practice and encourage joined-up mental health issues or to deal with take into account policing and effort with local police. missing children or adults. I want safety needs when planning to make sure that the police, local new infrastructure Partnerships which bring together authorities and health providers are police, councils, fire and rescue, able to jointly address problems • Develop partnerships between health and others have a great that can arise in these locations police, businesses and part to play. I want to see them and ensure that all agencies are community safety agencies to work more closely with local properly fulfilling their respective tackle crime businesses and community groups responsibilities. and my Community Safety Fund can provide financial help for local Joint Enforcement Teams, or similar initiatives. Young people, including local council schemes, will also those in schools and colleges, also help with noise and anti-social want to feel safe in town centres. behaviour and I will support them I will engage with them and youth as they increase in number across organisations to better understand the county and work with other their specific issues. local groups to reduce problems.

8 9 Key Performance Aim:

- For people to feel safer in Surrey’s towns

8 9 Tackling the Threat of Terrorism

I will review the anti-terrorism leads to a national response. It In summary, I will: plans and resources to ensure has to be co-ordinated and led at • Review plans to protect every level, from the very local to that Surrey Police can keep against and defeat terrorists the national. I will ensure that, as on top of the critical task in Surrey, taking into account far as Surrey is concerned, there of deterring and defeating results of national inspections terrorists in Surrey. is effective and efficient join up between the local, the regional • Oversee the development We cannot afford to relax our effort and the national levels and that and implementation of action to keep Surrey residents protected we have access to the full range of plans, including resource from terrorists. I want to reassure resources available. levels, where needed the public that there are effective • Provide reassurance to the plans in place to help prevent an All plans must be kept up to public that plans are in place attack, protect Surrey residents, date, however, and with the prepare to meet any potential attack Chief Constable and other and pursue any potential attackers. counter terrorism agencies I will scrutinise our plans to make sure Tackling terrorism starts with this happens and that the right community intelligence that often resources are in place.

Key Performance Aim:

- To ensure a robust plan remains in place and is kept updated and appropriately funded to prevent and defeat terrorist activities in Surrey

10 Making Every Pound Count

I will fight for fair funding opportunities, alongside the Sussex In summary, I will: for Surrey Police and target Police and Crime Commissioner, • Make savings in my office to make sure these are working as resources at the front line to to free up resources for effectively as possible. improve the services to Surrey frontline delivery residents and achieve better outcomes. Regionally we can collaborate • Work with government on a better on back-office tasks such new police funding formula to We are in a time where all public as personnel management, make sure Surrey has its fair sector services need to be as information technology and share of government support efficient as possible. I have already procurement. We can also forge • Ensure that any savings made savings of over £100,000 to better links with the Metropolitan delivered from the support my office budget by cutting posts Police Service in policing the Surrey services can be directed to and will re-direct this money to - London border. I will collaborate the front line providing better services to people with Surrey County Council and who need it. others to develop the best model • Work with Surrey Police and for joining up emergency services. other partners to set an A new funding formula for The underlying principle will be estates strategy that best policing is being developed by the to establish better partnerships meets Surrey’s needs Government and I will work with together to improve resilience, the Home Office to make sure that provide a good service and to make Surrey receives fair treatment. savings to invest in the frontline.

I want to retain the identity of People are our most important Surrey Police as a Force that local resource and I want to make people can be proud of. However, sure our officers and staff are I have a duty to collaborate and well trained, equipped and that support working with others to our buildings are fit for purpose. share costs, make savings, improve To that end, I will be initiating a our buying power and jointly long-overdue review of our estate provide better services. There strategy. I also endorse the Surrey are well established collaboration Police ‘People Plan’ which sets arrangements between Surrey out the Force’s principles for and and I will leadership, development and oversee these and encourage new support.

Key Performance Aim:

- To improve the percentage of budget spent on front-line policing

11 but there are some key outcomes have the same aim to make Holding the that I will expect to see delivered Surrey a safer place. I will foster Chief Constable over the next four years around good relationships and provide improved answering of the 101 non- leadership, governance, scrutiny to Account emergency number, good treatment and funding within partnerships of victims, responding to concerns as required. I have signed a concordat with of residents in rural and town the Chief Constable to set out our centre areas and making savings to professional relationship with each invest into frontline policing. These Policing Budget other. I want to foster a relationship are summarised within this plan and Council Tax where I can hold the Chief Constable and I will report on progress. I will to account for delivering Surrey’s regularly hold the Chief Constable As Police and Crime Commissioner, Police and Crime Plan, but one which and partners to account on the I receive all funding relating to is also constructive and supportive. delivery of the priorities. This plan will policing in Surrey. It is my role to I will also ensure that the Chief be underpinned by a Surrey Police set a revenue and capital budget Constable promotes ethical behaviour delivery plan. for Surrey Police and determine the in Surrey Police and embeds the level of council tax raised to fund College of Policing Code of Ethics. policing. For 2016/17, a gross Partnership revenue budget of £212.6m has This plan has been developed Working been set for Surrey Police. Of this, with the Chief Constable and his £210.5m is delegated to the Chief leadership team. He has given A critical element of this plan Constable to fund the delivery of his support to the plan and a is working with others: police operational policing. Most of this, commitment to meeting the forces; emergency services; local some 86%, is spent on staffing priorities set out within it. I don’t councils; community partnerships costs. Other costs include supplies, believe in having a raft of targets, and voluntary groups. We all premises, transport and travel.

12 and services to support child abuse victims. I will review this funding so that it is directed towards meeting the priorities set out in this plan, with the aim of placing longer-term contracts with those organisations who demonstrate that they can produce the goods.

In 2016/17, £700k has been set aside from the overall PCC’s budget for funding community safety projects. I will commit this year to continuing this fund and will review the amount in the fund for future years. I will review the Of the total funding, £2.1m is criteria for awarding funds and retained by the Commissioner Grant Giving and seek to award three year funding of which £0.7m is set aside for Commissioning where appropriate to allow longer commissioning community safety term planning for those seeking to reduce crime and disorder. Funds services. The Commissioner’s As PCC, in addition to core police that Surrey Police receives back office budget is currently set at funding, I will receive £1.4m in from the government after seizing £1.4m and I have already made 2016/17 to commission services money and assets from criminals savings on this amount. which support victims of crime. will be directed to frontline services. Surrey Police’s budget is funded There is currently a three year from a combination of a central contract in place for Surrey, Details of the criteria for awarding government grant of £91.4m Sussex and Thames Valley PCCs grants and how to apply for a grant and council tax of £107.2m. In for Victim Support to provide the from the PCC’s Victim Support Fund terms of council tax that people initial support service for victims. in Surrey pay for policing, Band and Community Safety Fund can be found on the Surrey PCC website. D properties pay £220.19 for The remainder of the fund of policing in 2016/17, an increase just less than £1m is spent on of 1.99% on the previous year. specialist victim services through In future I will campaign for Surrey the award of grants. Recipients Police to get its fair share of in 2016/17 will include domestic government grant and will robustly abuse outreach services, support scrutinise future financial savings services for victims of rape and and plans. sexual offences, women’s refuges

12 13 A Strategic Policing Requirement Equality and (SPR) has been produced by the Consultation, Diversity Home Office in consultation with the Reporting and Association of Chief Police Officers. I will develop and maintain It describes the main national Review good links with all of the diverse threats for and and I have consulted on the priorities communities in Surrey, working requires each Police and Crime set out within this plan. You can with the Independent Advisory Commissioner and Chief Constable view the results and my response Group for Surrey Police, meeting a to provide enough resources from on the OPCC website. I will report wide range of community groups their local areas to collectively meet progress against this Police and and consulting all groups on my the national threats of: terrorism; Crime Plan publicly to the Police plans. I support and will oversee civil emergencies, serious and and Crime Panel and I will issue the Surrey Police Equality, Diversity organised crime; public disorder; large-scale cyber incidents and child an Annual Report. I will review and and Human Rights Strategy. sexual abuse. update this plan annually.

Commissioners and Chief Strategic Constables need to collaborate Policing with others to ensure there is sufficient capacity to deal with Requirement national threats. I will work with the Chief Constable to make sure that Police forces in England and Wales Surrey balances its requirement need to tackle a wide range of to meet national issues with threats to keep the public safe. protecting Surrey locally. I have There are some that go beyond outlined my key priority to help county boundaries and which protect Surrey from terrorism and require police forces to provide a by working locally and with others joint national response. we can help the national effort.

14 Priorities

Cutting Crime and Keeping Surrey Safe

Supporting Victims

Tackling Rural Crime

Making Our Town Centres Safe

Tackling the Threat of Terrorism

Making Every Pound Count

15 Contact

If you have any comments on this plan, or would like to know more about the PCC please contact:

Website www.surrey-pcc.gov.uk

E-mail: [email protected]

Telephone: 01483 630200

SMS: 07881 039131 (Text message number for the deaf, hard of hearing or speech impaired)

Post: Office of the Police and Crime Commissioner PO Box 412 Surrey GU3 1BR

Many thanks to Surrey Police and www.surrey-pcc.gov.uk @SurreyRoadCops for their photographs