Annual Report 2019-2020
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Powys Community HealthAneurin Council Bevan CHC Operational Plan 2020-2021 Annual Report 2019-2020 August 2020 www.communityhealthcouncils.org.uk1 Aneurin Bevan CHC Operational Plan 2020-2021 Community Health Councils (CHCs) are the independent voice of peoplewww.communityhealthcouncil.org.uk in Wales who use NHS services. We are made up of local volunteers who act as the eyes and ears of patients and the public. There are 7 CHCs covering different parts of Wales. An electronic copy of this document can be found on our website: www.communityhealthcouncils.org.uk/ powys This report is also available in Welsh. If you would like this publication in an alternative format and/or language, please contact us: st 1 Floor Neuadd Brycheiniog Room 1.3 Ladywell House Cambrian Way Newtown Brecon SY16 1JB LD3 7HR Tel: 01874 624206 / 01686 627632 Email: [email protected] Twitter: @powys_chc Facebook: PowysCHC 2 Powys CHC Annual Report 2019-2020 Contents 4 Message from our Chair 6 About us 7 Our vision 8 Our strategic framework 9 Our equality objectives 10 Our functions 11 Our year at a glance 12 Membership 13 Our ways of working 13 Our national standards 14 How we have made a difference 28 Working with others 29 Our plans for next year 30 How can you get your voice heard or become involved 31 Appendices 1-5 3 PowysPowys CHC CHC Annual Annual Report Report 2019 2019--20202020 Message from our Chair I have pleasure and pride in document, we present our presenting this report. achievements and identify the impact our interventions have It is a strange time to look made. backwards. Current events have forced many of us to re-evaluate Over the past twelve months, priorities, ways of working and Powys CHC has represented the mobilise many new responses to interests of the public and ensure that Powys residents patients in all aspects of its continue to receive the very best work – enabling their voices to in health care. be heard in all areas of the NHS. Looking back is what accountable organisations do. It is the time We have continued building when we ask what did we set out partnerships across the area, to achieve, what issues did we with colleagues in the health help resolve or prevent, and system and with the voluntary importantly, what did we learn to and community sector, carry forward into 2020? examples of which you can find throughout this report. In 2019, we continued to engage with a large number of individuals I am particularly proud of the and organisations and, in this work we have done in respect 4 Powys CHC Annual Report 2019-2020 we have done in respect of responding to service In terms of health care change, our work scrutinising services, our Members are the service provision, our “eyes and ears” in their local increased engagement communities and I am very activities, and the support pleased that during the year provided through our we have been able to increase Advocacy Service. their number and provide dedicated and bespoke We are taking forward the training to enable them to learning from this year into carry out their duties. our Operational Plan for 2020/21 and, in this report The CHC movement stands on you will find outlined the local the cusp of an exciting and priorities we are aiming to transformational chapter - the respond to. These include: development of a Citizen further work on Primary Care; Voice Body for Health and work with young people and Social Care - so there is much children; mental health to look forward to and much services; services for those in work to be done. We look vulnerable situations; gender forward to working with Welsh identity services, sexual Government and others to health services, emergency ensure that the voices of medical services, delayed residents of Powys are heard transfers of care and virtual throughout all aspects of the wards. increasingly complex environments that make up None of our activities would our health and care system. be possible without the Members and staff of the CHC, and I want to praise their ongoing commitment, hard work and dedication to improving the health and wellbeing of our local population. Frances C Hunt Chair 5 Powys CHC Annual Report 2019-2020 Powys CHC Annual Report 2019-2020 About us Powys Community Health Council (CHC) is the independent watchdog of NHS services in Powys. We use surveys, apps and social media to What we do engage with our community. Powys CHC seeks to work with the NHS and inspection and regulatory bodies. We provide an important link between those who plan and deliver NHS services, those who inspect and regulate it, and those who use it. Our Advocacy Powys CHC hears from the public in many Service helps different ways. We visit NHS services to people who talk to patients and carers. We talk to want to raise a people at public events, and through concern about community groups. NHS care or treatment. 6 Powys CHC Annual Report 2019-2020 Our vision People in Powys know that they can share their views of the NHS easily and recognise that doing so can have a real influence on the shape of healthcare services. People understand and value the role played by CHCs in supporting them to be heard and in representing the collective interests of patients and the public. 7 Powys CHC Annual Report 2019-2020 Our strategic framework To help make our vision a reality the CHC movement in Wales has agreed a strategic framework incorporating 5 key priorities. These priorities underpin our plans and activities. Making every voice count Improving our influence and reputation Building and developing an effective learning and values based culture Valuing our members and staff Strengthening our national voice 8 Powys CHC Annual Report 2019-2020 Our equality objectives To help us deliver our key priorities, we have also identified these equality objectives: ▪ We will work with others to find better ways to hear from everyone, including those who are in the most vulnerable situations and those whose voice might not otherwise be heard. ▪ We will adapt our approaches to reach those whose care is delivered out of hospital and develop our resources and advocacy services to ensure that they are widely accessible, available and relevant. ▪ We will develop our plans with the public and with our partners so that they focus on the things that matter most and have the best chance of making a difference. ▪ We will build on our existing partnerships and forge new ones where working together increases our chances of making a difference. ▪ Our membership must reflect the diversity of the communities they represent and support. We will monitor our membership and develop targeted and more inclusive ways of recruiting new members so that we become more representative. 9 Powys CHC Annual Report 2019-2020 2019-2020 Our functions CHCs have four main functions these can be described as: Systematically Representing the interests of patients visiting and and the public in the 1 scrutinising 2 planning and local Health agreement of NHS Services Service Change Enabling users of Continuously the NHS to raise engaging with the 3 concerns about the 4 communities we services they receive represent and the through an Health Service Independent providers serving Complaints those communities Advocacy Service 10 Powys CHC Annual Report 2019-2020 Our year at a glance Our advocacy We visited 21 service gave services to hear advice and from people information to whilst they were receiving care 100 people nd Undertook our 2 5 areas of service change peer review to across Powys were measure our performance considered during 2019- against the CHC National 2020. Standards Our advocacy service Our advocacy service Closed 73 cases opened 53 new supported 68 people once the concern cases to support who had raised their had been resolved people raise formal concerns the previous or the process concerns through the year through the NHS ended. NHS concerns process concerns process 21 members supported Powys CHC to perform its functions during 2019-2020. 11 Powys CHC Annual Report 2019-2020 Membership Our volunteer membership Powys CHC membership is made up of 17 full members. Our members are all local people who give their time for free. We also have 4 co-opted members who we recruit directly from local communities. If you are interested in becoming a member, please contact us by using the details at the front of our report. 12 Powys CHC Annual Report 2019-2020 Powys CHC Annual report 2019-2020 Our ways of Our national working standards 1. CHCs act in the interests of the public and patients in Wales The way in which we 2. CHCs work effectively with organise ourselves to others to safeguard and carry out our activities is promote the welfare of people set out in regulations who use NHS services passed by the National 3. CHC activities and services Assembly for Wales. meet the needs of and are accessible to all The activities we carry 4. CHC activities are open, transparent and inclusive out are co-ordinated and overseen by our 5. CHC activities are properly led, resourced and supported Executive Committee, Services Planning 6. CHCs plan and carry out their activities in a way that Committee, maintains their independence Montgomeryshire Local and demonstrates their Committee and accountability to the Radnorshire & Brecknock communities they serve Local Committee. These 7. CHCs strengthen the voice of committees make up our patients and the public by full council. Our working together and with Executive Committee is others ultimately responsible 8.