Conference Program Welcome to Emerge 2020
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CONFERENCE PROGRAM WELCOME TO EMERGE 2020 Great things begin in Irving. Top food, museums, and entertainment venues abound. This city knows how to help you host the best possible meeting for your organization. Discover the best in RCMA’s Emerge 2020. You will experience the ultimate in quality education. Expanded topics will provide the latest in meeting approaches and skill enhancement. Strategic networking and connecting await you. Nearly 250 meeting venues, hospitality services and products are facilitated by one-to-one appointments. The open Expo floor also allows for walk up contacts. Emerge is designed to better equip you to further your organization’s meeting goals. Discover all the possibilities at EMERGE 2020! HARRY SCHMIDT & TEAM RCMA Welcome from Key 4 the Mayor of Irving 24 Information Convention Food Recovery 5 Center Map 25 at Emerge C0NTENTS Schedule Scavenger 6 At-a-glance 26 Hunt Detailed Exhibitor 7 Schedule 28 Guide Thank you Exhibitor List 15 Sponsors 46 Alphabetical Educational Session Expo 16 Presenters 50 Map Educational Session 18 Descriptions 4 IRVING CONVENTION CENTER EMERGE EXPO EXHIBIT HALL ESCALATORS LOBBY ELEVATORS OUTDOOR STEPS TO MEZZANINE 9 78 D EDUCATIONAL REST C 5 SESSIONS ROOMS 6 B 4 OUTDOOR 3 TERRACE A 2 1 BOARD 12 11 ROOM ESCALATORS ELEVATORS GENERAL SESSIONS GRAND BALLROOM REGISTRATION ESCALATORS ELEVATORS 5 TUESDAY | FEBRUARY 4 7:30am – 6:00pm Registration 8:00 – 8:30am Super Tuesday Overview & Breakfast 8:30 – 11:00am Super Tuesday Options • Hands on Hospitality SCHEDULE • Attendee Experience Bootcamp • Impact Irving 11:30am – 4:00pm Team Texas Excursions 4:30 – 5:30pm Planner / Supplier Overview 6:30 – 8:30pm Opening Reception WEDNESDAY | FEBRUARY 5 0 6:3 – 7:00am Morning Stretch 7:30 – 8:00am Morning Devotion 8:15 – 10:00am General Session & Breakfast 10:15 – 12:15pm Expo 12:30 – 2:00pm General Session & Lunch 2:20 – 3:20pm Educational Breakout Sessions 3:30 – 4:00pm Refreshment Break 3:30 – 5:30pm Expo 5:30pm Free Night THURSDAY | FEBRUARY 6 0 6:3 – 7:00am Morning Stretch 7:30 – 8:00am Morning Devotion STAY CONNECTED 8:15 – 9:45am Business Session & Breakfast 10:00 – 11:00am Educational Breakout Sessions 11:00 – 11:15am Refreshment Break @RCMAFAITHMEETS 11:15 – 12:15pm Educational Breakout Sessions #EMERGE2020 12:30 – 2:15pm General Session & Lunch #WHEREFAITHMEETS 2:30 – 4:45pm Expo DOWNLOAD THE APP 7:00 – 8:30pm Closing Event SEARCH FOR EMERGE2020 IN YOUR APP STORE FRIDAY | FEBRUARY 7 0 6:3 – 9:00am Grab & Go Breakfast / Depart MYRCMA.ORG TUESDAYFEBRUARY 4 7:30 AM – 6:00 PM REGISTRATION & HEADSHOT LOUNGE PREFUNCTION (ICC 4TH FL) 8:00 – 8:30 AM SUPER TUESDAY OVERVIEW & BREAKFAST ROOM B (ICC 3RD FL) SPONSORED BY CHATTANOOGA AREA CVB Super Tuesday participants will gather for breakfast and an overview. 8:30 – 11:00 AM SUPER TUESDAY OPTIONS [PRE-REGISTRATION REQUIRED] Attendee Experience Bootcamp – Your Meetings Will Never Be The Same: Today's Technology From Exploration to Application ROOM A (ICC 3RD FL) Presenter: Jim Spellos So you are aware of the latest recent technology trends, and know that they can and will impact what we do in the hospitality industry. But you just haven’t had the time to dive deeper and get your hands on them to have that “a-ha” moment to determine how you can use them for your organization. Here’s your chance, as this interactive session will showcase today’s most critical technologies and provide you with the opportunity to try them out. You will also interact with your peers and learn how they plan on using them as well. Come ready to download, explore and apply these critical tools. CMP-IS Domain B: Project Management (3.0 Hours) Impact Irving DEPART FROM ICC LOBBY [SOME OPPORTUNITIES ARE ONSITE] We will be participating in various service projects in Irving that directly impact people in need. Hand’s On Hospitality ROOM 1 (ICC 3RD FL) Go behind the scenes of the Irving Convention Center to learn what goes into putting on a successful banquet function. Room sets and teardowns, banquet best practices, food preparation, and meal service will all be on the agenda, so come hungry and ready to work! 7 TUESDAYFEBRUARY 4 11:30 AM – 4:00 PM TEAM TEXAS EXCURSIONS DEPART FROM ICC LOBBY PLANNERS ONLY Arlington Tour Experience Arlington at RCMA Emerge 2020! You’ll go behind the scenes at some of the country’s most iconic sport stadiums, AT&T Stadium (home of the Dallas Cowboys) and the new Globe Life Field (home of the Texas Rangers), see Texas Live!, and experience Arlington’s famous culinary scene. We will also showcase a few of our hotels and the new Esports Stadium and Expo Hall. Fort Worth Tour Enjoy the City of Cowboys and Culture! Experience the old west in the Historic Fort Worth Stockyards where you'll see the world’s only twice-daily cattle drive! Then head over to the Cultural District which is considered the “museum capital of the southwest”. Explore five world class museums within a park like setting. Then stop in our fabulous downtown and Sundance Square Plaza. Frisco Tour Join us in Frisco, Texas, for a tailored RCMA fam tour that will be Totally. Unexpected. From a tour of the Dallas Cowboys World Headquarters & Practice Facility, to a visit to the site of the future home of PGA of America, lunch & tour of the Embassy Suites Hotel Frisco & their 90,000 s.f. Conference Center, plus everything in between, you’re sure to find your fit in Frisco! Grapevine Tour Take a step back in time on the Grapevine Vintage Railroad. Enjoy lunch on our 1920’s Victorian-style coaches. Afterwards, experience an afternoon of shopping and browsing the 75+ unique establishments on Historic Main Street including boutiques, galleries, tasting rooms and more. Grapevine is a unique experience you won't want to miss! Irving Tour Visit Irving will treat you to the flavors of Texas, nestled in the lush greeneries of the Four Seasons Resort and Club Dallas at Las Colinas. OUTLAW, named one of the top patios in Irving, is a rustic and memorable place to unwind. Then get ready to explore several full-service properties boasting state-of-the-art amphitheaters, magnificent ballrooms and formal boardrooms. Plano Tour Join us for an international culinary experience in Plano. We will begin with lunch at one of the top Food Halls in the Nation. Legacy Hall is a one-of-a-kind artisanal food hall experience with equal parts premium cuisine and live entertainment. Bring your walking shoes and come enjoy an indulgent afternoon in Plano, Texas. 8 4:30 – 5:30 PM PLANNER OVERVIEW ROOM A (ICC 3RD FL) SPONSORED BY LIFEWAY RIDGECREST CONFERENCE CENTER This session is intended for all planners! We’ll cover the don’t-miss opportunities coming your way, last minute changes, important introductions and tips for making the most of your time at Emerge! (Required for hosted planners.) SUPPLIER OVERVIEW ROOM C (ICC 3RD FL) This session is designed for all suppliers attending Emerge. We’ll cover tips for a successful tradeshow experience, important introductions, navigation ideas and any last-minute schedule and appointment changes. 6:30 – 8:30 PM OPENING RECEPTION AT THE TOYOTA MUSIC FACTORY BUSES DEPART FROM HOTELS AT 6:15PM Saddle up and head to the Toyota Music Factory, Tuesday night. A true Texas BBQ buffet will leave you hollering, and the live music will keep the shindig going. The Big Team Texas opening reception will be a kick- off as grand as Texas. Y’all be sure to holler at the Team Texas Sponsors – Irving, Fort Worth, Grapevine, Arlington, Frisco, Plano, Dallas, Beaumont, Lubbock & Amarillo. SPONSORED BY VISIT IRVING & TEAM TEXAS 9 WEDNESDAY FEBRUARY 5 6:30 – 7:00 AM MORNING STRETCH ROOM 2 (ICC 3RD FL) SPONSORED BY VISIT PHOENIX Fitness instructor Michele Rusinko will help you start your day off right with stretching and exercise designed to prepare your body for the day ahead. 7:30 – 8:00 AM MORNING DEVOTION ROOM A (ICC 3RD FL) Our devotion will be led by Kiplin Batchelor, worship leader, speaker and Executive Affairs Liaison and Institute Administrator at Christ For The Nations. 8:15 – 10:00 AM OPENING GENERAL SESSION & BREAKFAST Keynote Speaker: Dr. Tony Evans GRAND BALLROOM (ICC 4TH FL) Dr. Evans is a pastor, best-selling author and frequent speaker at Bible conferences and seminars throughout the nation. Dr. Evans has served as the senior pastor of Oak Cliff Bible Fellowship for 40 years, witnessing its growth from 10 people in 1976 to now over 10,000 congregants. We're thrilled to have Dr. Evans share with us in our opening session at EMERGE! SPONSORED BY VISIT IRVING 10:15 AM – 12:15 PM EXPO EXHIBIT HALL (ICC 1ST FL) 12:30 – 2:00 PM GENERAL SESSION & LUNCH GRAND BALLROOM (ICC 4TH FL) CMP-IS DOMAIN E: HUMAN RESOURCES (0.75 HOURS) Keynote Speaker: Sylvie di Giusto You’ve 7 Seconds. Make them count! People we meet make quick decisions about us. Should they hire us? Trust us? Buy something from us? It takes a blink of an eye, and like it or not, you are going to be judged. Your initial imprint on your customers is an important start to building a relationship with them. It will set the tone for the entire customer experience and influence their decision-making process. The good thing is that this impression is something you can control. Sylvie will show you how you can influence the message you send to others, and make customers buy faster .