Park & Contact Us Ride Lots

Brooktondale [52] [53] Between the Fire Station and the Community Center, Brooktondale Rd. Caroline [52] Town Hall: Park along Midline Rd. Caroline Turnaround: Seasonal. (No Tompkins Consolidated Area Transit, Inc. winter parking) Main Office: Danby [65] 737 Willow Ave, Town Hall: Danby Town Hall (across Ithaca, NY 14850 from Dotson Park) Office Hours: South Danby: at the turn around near Van De Bogart Rd. Monday – Friday 8am-5pm Dryden [43] (607) 277-RIDE (7433) Village Hall, South Street Dryden @ TC3 [43] www.tcatbus.com Near the bus stop at building entrance Enfield [20] ADA Paratransit Service: 273-1878 Across street from Enfield Town Hall TTY: (607) 277-9766 (168 Enfield Main Rd). East side of St. Freeville [40] Opposite the Methodist church, Main St. Connect with us online: Groton [40] [43] Town Hall: Across from the town barn, Conger Blvd. TCATrides Railroad Ave: Next to bus shelter Lansing [36] [37] Everything TCAT Lansing Town hall, NYS Route 34B Lansing (near county line) [36] Useful Phone Numbers Fire Company #3: 1235 Ridge Road General Lost & Found (607) 280-2650 North Lansing [37] Fire Company #4: 1189 Auburn Road Gadabout Trans. Services, Inc. (607) 273-1878 Chemung County Transit (607) 734-5211 Newfield [67] Cortland Transit (607) 758-3383 Behind town hall, Main Street Greyhound Bus Lines (607) 272-7930 Slaterville Springs [52] Shortline Bus Lines (607) 277-8800 Next to Caroline town hall, NYS Rte. 79 Cornell Transportation (607) 255-4600 Trumansburg [21] 2 Salo Drive, adjacent to NYS Rte. 227 TREVA AVE STATE ST HOMESTEAD RD

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H S Table of Contents Know Your Civil Rights TCAT Office Hours/ Contact Info...... 2 Attention Title VI Program Coordinator, About TCAT...... 4 Notifying passengers of TCAT, Inc. and East Building 5th Floor TCR, System Maps...... 2, 33-41 1200 New Jersey Ave., Night Service...... 2 its complementary paratransit provider, Transfer Points ...... 40 & 41 Gadabout Transportation Services, of SE Washington, DC 20590. Route schedules ...... 21-71 their Civil Rights under Title VI. TCAT and Gadabout will take reasonable Popular Destinations ...... 20 steps to ensure that Limited English Snow Detour Routing ...... 18 Tompkins Consolidated Area Transit, Proficiency persons have meaningful Fares and Pass Info ...... 5-9 Inc., (TCAT, Inc.) and its paratransit Fares ...... 5 provider, Gadabout Transportation access to the programs, services and Bus Passes & Cards...... 6-7 Services, operate their services information that TCAT provides. Pass Outlets / Where to Buy...... 7 Transfers...... 5 without regards to race, color and • If you know someone who Youth/Seniors/Persons with Disabilities...... 5 national origin in accordance with needs a language translator, College Students...... 8 & 9 Title VI of the Civil Rights Act of 1964. call TCAT at (607)277-7433 Accessibility Any person who believes she or he Half-fare...... 5, 10 or Gadabout at (607)273-1878. Gadabout, ADA Paratransit...... 10 has been aggrieved by any unlawful Park & Rides...... 67 discriminatory practice under Title VI • Si Usted necesita un interprete, por TCAT Policies may file a complaint with TCAT, Inc. favor llame a TCAT (607)277-7433 o Pass Refund and Loss/Theft...... 4 Gadabout (607)273-1878. Rights, Responsibilities, & Safety...... 4 For more information regarding TCAT, Animals...... 4, 10, 18 Inc.’s or Gadabout’s civil rights program • 만약 한국어 통역이 필요하시면, Your Civil Rights / Title VI...... 3 and the procedures to file a complaint, TCAT에 (607)277-7433 혹은 How to Ride please contact: Planning Your Trip...... 11 Gadabout에 (607)273-1878로 Reading a Bus Schedule...... 12-13 전화하십시오. Legend and Route Information Boxes...... 12 Patty Poist, TCAT, Inc. Title VI Coordinator Bus Stops / Boarding & Seating...... 14 如果您需要语言翻译，请拨打 Lost & Found...... 15 (607) 277-9388, ext. 560 or • 致电 或拨打 Bikes on Buses...... 16-17 email: [email protected] or (607)277-7433 TCAT What’s a One Seat Ride?...... 20 (607)273-1878致电Gadabout。 FAQs [email protected] or visit our Weather, Holidays, Communications...... 18 administrative offices at: Safety & Policies...... 4 737 Willow Ave., Ithaca, NY, 14850. For • Если вам нужен вызов Advertising on Buses...... 19 more information, visit: http://www. переводчик: TCAT (607)277-7433 How to Get Involved with TCAT...... 19 Gadabout (607)273-1878. Transportation Options & Help tcatbus.com/content/view/title-vi.html 2-1-1, General Help / Information...... 32 Ithaca Carshare...... Back Cover A complainant may file a complaint • Si vous avez besoin d’un Way2Go, Zimride, Ride Sharing...... 32 directly with the Federal Transit traducteur de langage, téléphonez Regional transportation providers...... 2 Administration by filing it with the à TCAT au (607)277-7433 ou à Backup Ride Home...... Back Cover Office of Civil Rights: Gadabout au (607)273-1878. TCAT | January 19, 2020 through May 23, 2020 3 About TCAT Who We Are All TCAT passengers are responsible for following the rules of conduct and etiquette: Our Mission: To contribute to the overall, Chair, TCAT Board of Directors: Bridgette Brady 1. Have exact change, pay the correct fare, and show social, environmental and economic health in General Manager: Scot Vanderpool proper identification if asked by the bus operator. our service areas by delivering safe, reliable and Asst. GM, Operations/Maintenance: Mike Smith affordable transportation and, at the same time, 2. Follow all rules, regulations and laws. Asst. GM, Service Development: Matt Yarrow being a responsive, responsible employer. 3. Respect other passengers and the bus operator. Controller: Rick Andrascik 4. No smoking, vaping, eating or drinking on the bus. Vision: To become a model community Marketing & Communications Manager: Patty Poist 5. Use of audio devices is allowed as long as they are transportation system committed to quality Purchasing & Projects Manager: Raymond Lalley used with earphones and can only be heard by you. service, employee-management collaboration Human Resources Generalist: David Wiles 6. Cell phones may be used, but be considerate of and innovation ADA Paratransit Coordinator: Jenn Jennings those around you. Keep your conversations at a low volume so that you do not affect the other Tompkins Consolidated Area Transit, Inc. (TCAT, UAW Local 2300 Unit Chair: Shawn Kelley passengers or the Operator. Inc.), Ithaca, N.Y., is a private, not for profit corporation that provides public transportation 7. Help keep the bus clean and free of trash, spills to urban, suburban and rural populations TCAT Policies and graffiti. throughout Tompkins County. In addition, TCAT Pass Refund and Loss/Theft Policy 8. Please yield priority seating areas when requested serves outstanding local institutions of higher by persons with disabilities, seniors, or the No refunds. TCAT will work with passengers to help Operator on their behalf. education to include , Ithaca resolve any technical problems they encounter. 9. Understand that service delays may result from College and Tompkins Cortland Community TCAT is not responsible for lost or stolen passes. circumstances that are beyond the control of TCAT. College (TC3). To that end, passengers are encouraged to register their passes with TCAT and report immediately TCAT maintains a laser like focus on safety, For your safety: customer service, public outreach and workforce if they are lost or stolen. In that case, TCAT can training. Annual ridership in 2019 was around deactivate the missing card and re-issue a pass 1. Shirt and shoes must be worn. 4.2 million trips. TCAT operates 33 routes (34 in with remaining ride balance. 2. No hazardous materials, such as gasoline or car summer) with 54 mostly diesel buses that adhere Any attempt to tamper with, alter or misuse batteries. to strict emissions standards. TCAT is planning passes could result in legal action. 3. No loud, profane, indecent or otherwise disruptive to transform its fleet to all battery-electric buses behavior. over the next two decades starting with the Bus Passenger Rights & 4. Keep aisles clear; strollers and carts must be folded. arrival of at least three in early 2020. Responsibilities 5. Packages must be kept on your lap or under the seat. They may not block the aisle or be stored on TCAT contracts with Gadabout Transportation a seat. Services to provide paratransit serves as required All TCAT passengers have a right to: 6. Do not stand in front of the standee line. by the Americans with Disabilities Act of 1990. 1. A safe, comfortable, and clean bus. 7. Never cross the street in front of bus. 2. A professional and courteous bus operator. The TCAT Board of Directors is comprised of 8. No bicycles permitted inside the bus. Please use three representatives recommended by each 3. Easy access to accurate schedule information. racks provided on the front of the bus. of its local funding partners: the City of Ithaca, 4. Have stops called at transfer points, major 9. Passengers with disabilities may ride with their Tompkins County and Cornell University. TCAT intersections, points of interest, and other trained service animal. All other animals must be employs approximately 120 people, including requested locations. secured in a crate that is specifically manufactured highly trained bus operators and maintenance 5. A prompt response to all comments and for the transport of a pet and small enough to fit crew members who are represented by the United concerns on all transit issues presented to TCAT. on your lap or under the seat. Other than service Auto Workers Local 2300. 6. Be treated with dignity and respect by all animals, animals at-large or on a leash or harness TCAT employees. are not allowed. See pages 10 & 18 for more information. 4 Fares Ride Card Options Transfers Each ride is a one-way trip. A If more than one bus route is needed to get you Changes to fare structure effective to your destination, transfer slips are available at Sun, Aug. 25, 2019: round-trip would cost two rides. Rides do not expire. no additional cost. You should request a transfer In summer of 2019, the TCAT Board of Directors from the Bus Operator when you pay the fare approved a resolution to eliminate the Zone 2 fare Fare Type Fare or use a transfer slip. Riders are allowed up to structure, making the base fare for all rides on two transfers to complete their trip. Transfers $1.50 15 Ride card $20 TCAT’s system . The cost for all eligible are good for a continuous one-way trip on the half-fare rides will be 75 cents. Starting Aug. 25, Half-fare 15 Ride card day of issue and will only be honored on the next 2019, these fares will apply everywhere in the sys- Seniors (age 60+)/ persons $10 available bus. They will not be accepted on any tem, including the former Zone 2, in both inbound w/ disability / Medicare trip that will return the passenger to the area in and outbound directions. which the transfer was originally issued, nor to Youth 15 Ride card $10 re-board the same route. TCAT hopes that this change will simplify bus Youth (age 6-17) service for all riders and visitors while specifically Day or semester pass holders do not need a making transit more accessible to low-income rid- Day Pass Options transfer slip. Simply swipe your card again. ers who live outside the city. By-the-Day passes are good for Youth Passes For TCAT riders already in possession of a Zone unlimited rides on consecutive High school students with valid student ID and 2 pass, TCAT will calculate the remaining value in days beginning the first day the pass is used. youth ages 6 to 17 are eligible. Students whose rides or days (for day, month, or annual passes) schools do not provide ID’s or home-schooled and convert this value into rides or days in the new Fare Type Fare students over 17 years of age should contact zoneless system. This value will be applied as a 1 Day pass $3 TCAT customer service at 277-7433. The Youth separate pass in your pass queue right behind your Semester Pass is good for unlimited rides each 2 Day currently active pass. As with all passes, added pass $6 semester on any TCAT bus. rides or days do not show up on the fare box until 5 Day pass $15 rides or days are depleted on an existing pass. Children Weekly pass $17.50 Children five years old and under ride free and Cash Fare, Single Ride Monthly pass $45 must be accompanied by a fare-paying adult (up to five children per adult.) Annual Fare Type Fare pass $450 Senior Citizens, Medicare Cardholders Adult (ages 18-59) $1.50 Youth Passes and Persons w/ Disabilities Persons 60 years old or older, Medicare Youth (ages 6-17) $0.75 The Youth Semester Pass is good cardholders, persons with a disability, and persons for unlimited rides each semester Child (5 and under) Free currently receiving SSI, SSD, or disabled veterans on any TCAT bus Half-fare (seniors age 60+) $0.75 benefits are eligible to pay half-fare on the TCAT Fare Type Fare bus. (This does not apply to Gadabout or ADA Half-fare Medicare / persons paratransit services.) The bus operator may ask w/ disability $0.75 Youth Fall Semester $30 for proof of eligibility. See pg. 10 for details. August 15 – January 31 Exact Change Only Youth Spring Semester Military Drivers are unable to make change so you must have $30 Active Duty Military and Reserve Officer Training the exact fare. Dollar bills and coins are accepted. February 1 – June 30 No pennies please. Corp (ROTC) students – demonstrating military Youth Summer Fun service either by being dressed in official U.S. $50 June 27 – September 6 issued military formal or informal uniform and/or with a current military ID – ride free. TCAT | January 19, 2020 through May 23, 2020 5 Tcard Deals The more rides or consecutive days “Ride” in the top menu bar and go to the “Buy of riding you purchase on your Tcard a Pass Online” feature. You can also purchase at one time, the more you save on a pre–loaded Tcard at any of TCAT’s 20 outlets. your per-ride or per-day cost. Tcards are sold pre-loaded with the most popular If you Purchase: You Pay: bus pass options, such as monthly passes, 15 rides, and single-day passes (not all pass 1-14 adult rides $1.50 / ride types are available at all locations). Fobs are 15+ adult rides $1.33 / ride only sold online or at TCAT headquarters, 737 Willow Ave., Ithaca, from 8 a.m. to 5 p.m, 1-6 consecutive days $3.00 / day Monday - Friday. 7-30 consecutive days $2.50 /day Should I buy a ride card or a daily bus pass? 31-364 consecutive days $1.50 /day TCAT sells passes “by the day” and “by the ride.” Which option is better for you will 365+ consecutive days $1.25 /day Cards & Passes depend on how often you ride. How do I register my Tcard or fob ? Are you tired of having to search for change to By-the-Day Pass: You can load an unlimited Go online to www.tcatbus.com. Click on pay the bus fare every day? Get a Tcard, the number of days onto a Tcard or fob. The more better way to pay. Tcards can be loaded with “Ride” in the top menu consecutive days of riding you purchase at one either rides or days, depending on how often bar and go to the “Buy time, the more you save on your per-day cost. If you ride, to help you save money and get the a Pass Online” feature. you are a frequent rider or if you will be riding the most rides for your dollar. Buy pre-loaded Once you register, you bus more than 2 times per day, this option may be Tcards at one of our many outlets around town can also recharge your for you. Because by-the-day passes are already or recharge a Tcard online with your credit card. Tcard/fob online with a discounted, they are not eligible for half-fare. Register your Tcard to protect your investment credit card via Paypal. * Please note: Day-based passes expire at in case your card is lost or stolen. Bus passes the end of day(s) available on the pass at can also be loaded onto a proximity-chip fob How do I use my Tcard? 2:30 a.m., when TCAT’s daily service ends. As for added convenience. an example, a one-day pass activated on the When you board a TCAT bus, simply swipe your bus at 7:30 a.m. would expire 2:30 a.m., the card through the magnetic stripe reader. The Why register your Tcard or fob? following morning. TCAT strongly encourages riders to register magnetic stripe on your Tcard should face the reader. Your Tcard must be electronically read their Tcard. Fobs are automatically registered By-the-Ride Card: You can load an unlimited and accepted to pay for your fare. to you at the time of purchase. If you lose your number of rides onto a Tcard or fob. Rides registered Tcard or fob, TCAT can look you How do I use my fob? have no expiration date. In addition, all ride- up in the system, authenticate your identity, Fobs are embedded with an RFID proximity based passes are 50% off for senior citizens deactivate your lost fare medium and transfer chip. Fobs cost $4 and can be attached to a (60 and older), youth (17 and under), Medicare your existing ride / day balance to a new lanyard or keychain. Simply tap your fob on the cardholders, and persons receiving SSI, SSD or Tcard or fob. Note: Only registered passes can proximity chip reader. Veterans Benefits. Anyone may buy a half-fare be transferred to a new Tcard in the event of loss pass but proof of eligibility may be required to use or theft. Tcards do not have embedded proximity Where can I buy TCAT passes? half-fare passes. If you ride infrequently, or if chips. Replacements are offered to TCAT riders You can buy any TCAT passes with a credit card you only ride the bus in one direction, this may free of charge. Replacement fobs cost $4. online at www.tcatbus.com. Again, click on be a better option for you. 6 For Your Convenience, various bus passes Check Your Tcard Balance can be purchased at the following Outlets: Check your balance online at tcatbus.com, or call us * Not all passes are available at all retail outlets. at (607) 277-RIDE. In addition, your Tcard pass type ONLINE ITHACA (continued) CORNELL UNIVERSITY and balance will be displayed to you every time you TCAT Store www.tcatbus. The Cornell Store use your Tcard on the bus. Please note that in some com/pages/buy GreenStar @ Dewitt Mall 135 Ho Plaza circumstances it may take up to 48 hours for rides to (All passes & cards available, 215 N. Cayuga St. (607) 255-4111 key fobs) (607) 273-8213 (15 ride, half-fare 15 ride, youth post to your account, however, in most cases they will (15 ride, half-fare 15 ride, 15 ride, youth semester/summer post immediately. ITHACA youth 15 ride, youth semester/ fun, 1 day, Monthly) TCAT Main Office summer fun, 1 day, Monthly) Bus Display 737 Willow Avenue (607)277-RIDE GreenStar Market: West End (607) 255-0623 Multiple passes can be loaded onto one Tcard or fob at (All passes & cards available, 701 W. Buffalo St. (15 ride, 1 day, monthly) the same time. When you use your Tcard on the bus, the key fobs) (607) 273-9392 black box will display your ride/day balance for the current (15 ride, half-fare 15 ride, Cornell Transportation Ithaca Town Hall youth 15 ride, youth semester/ pass only, but not for any additional passes that may be 116 Maple Avenue 217 N. Tioga Street summer fun, 1 day, Monthly) (607) 255-4600 (607) 273-1721 loaded on your card. For example, if you have 4 rides left (15 Ride, half-fare 15 ride, on your card and then you go online and load another 15- (15 ride, half-fare 15 ride, ITCTC youth 15 ride, Monthly) 121 E. Court Street ride pass onto your card, the next time you get on the bus youth 15 ride, youth semester/summer fun, (607) 274-5570 it will display 3 rides remaining, even though your new 1 day, 2 consecutive days, (15 Ride, half-fare 15 ride, LANSING pass is also on the card and ready to use. Please note that 5 consecutive days, monthly) 1 day, Monthly) Tops – Triphammer purchasing 15 single-ride passes online as opposed to 2300 N Triphammer Rd. Tops – Ithaca Life Long Sr. Center (607) 266-8021 1 fifteen-ride pass will affect the display. 710 S. Meadow Street 119 W. Court Street (607) 275-8041 (Monthly) Ordering Online 1 monthly pass 30 one-day passes (607) 273-1511 (15 ride, half-fare 15 ride, (half-fare 15 ride) Shops at Ithaca Mall: When ordering or recharging 1 day, Monthly) TRUMANSBURG The Cornell Store a pass online, please note 40 Catherwood Dr. the difference between pass Wegmans Kinney Drugs (607) 257-5337 500 S. Meadow Street 2100 Trumansburg Rd type and quantity. (15 ride, half-fare 15 ride, youth (607) 277-5800 (607) 387-6661 15 ride, youth semester, 1 day, (Monthly) (Monthly, youth semester, Monthly) As an example, selecting *NOT SUMMER FUN PASS) DRYDEN a 31 day pass will give Titus Towers NEWFIELD (half-fare 15 ride) Dryden Village Office you 31 consecutive days Newfield Town Clerk 80 South Street for $45 whereas selecting 166 Main Street (607) 844-8122 Tompkins County (607) 564-9981 (15 Ride, half-fare 15 ride, 30 single passes will get you 125 E. Court Street (15 Ride, half-fare 15 ride, youth 15 ride, 1 day, Monthly) 30 non-consecutive days (607) 274-5542 youth 15 ride, Youth semester/ (15 Ride, half-fare 15 ride, summer fun, 1 day, Monthly) and will cost $90. TC3 card office room 110 or main 1 day, Monthly) GROTON lobby info desk If Your Tcard Doesn’t Work Groton Library 170 North Street GreenStar Market @ In order to keep the buses running, TCAT needs to collect 112 E. Cortland Street (15 ride, 1 day, 2 ride, monthly) Collegetown Crossing Groton, NY 13073 fares. Riders must pay a fare to board the bus. If your Tcard 307 College Avenue https://grotonpubliclibrary.net/ or fob doesn’t work due to TCAT technical error, please (607) 882-COOP (2667) (15 ride, half-fare 15 ride, (15 ride, half-fare 15 ride, youth 15 ride, 1 day, monthly) contact TCAT at 277-RIDE. TCAT promises to investigate youth 15 ride, youth semester/ the situation and issue a refund of any fare you may have summer fun, 1 day, Monthly) paid in error. TCAT | January 19, 2020 through May 23, 2020 7 College Students Student Rates To purchase an IC student pass online: 1. Set up an account. It will only take a few TC3 Student Unlimited minutes. Need help setting up your account? $110 Use your student ID Semester Pass (fall or spring) Follow the instructions below or go online to view the “How to set up an account” video, at the farebox TC3 Student Unlimited $55 which will walk you through the process. Enjoy special pricing and added convenience Semester Pass (summer) by having bus privileges loaded right onto • go to our home page at www.tcatbus.com IC Student 15-ride pass $15 your student ID card. It’s important to note • click on the “College Students” button that it may take 2-3 days for your new bus IC Student Monthly Pass $30 • click on the link to register for an account pass to work on the bus. In the meantime, IC Student Semester Pass • click on “not registered?” • Enter a valid email address. A message will be please carry an alternate fare. Fall or Spring Semester $110 emailed to you with a link. Summer Semester $45 • Check your email for a message with ‘TCAT TCard Registration’ as its subject line and follow TC3 Students Students the link provided to complete your registration. (If you do not get a message almost immediately, TC3 students can purchase bus pass privileges Special pass options designed specifically check your junk or spam mail folder) at a discounted rate loaded right onto their for IC students can be loaded right onto your • Enter a username and password and any of TC3 student ID card and can choose either college ID. the optional contact information (if you choose) the semester pass or basic pass option. TC3 and click “register” passes must be purchased with Panther Dollars Discounted passes available to IC students are: through your myCARD account. 15-Rides 2. Link your ID card to your account 31 consecutive days Once you have an account set up you will be TC3 Student Semester pass: Use your IC Fall Semester: August 1 – December 31 able to purchase and activate pass privileges TC3 photo ID card at the fare box to access IC Spring Semester: January 1 – May 31 on your student ID card online: unlimited-use transit privileges on all TCAT IC Summer Semester: June 1– August 15 • Click on the link to Login to your account buses, at any time, anywhere. • Click on the “Register Card” tab In order to get the discounted passes for IC • Enter the number on your ID card in the To Purchase a Pass students, passes must be added online to a “Card Data” box and select the “Ithaca College Bus passes can be purchased online by valid IC student ID card. Student Card” option depositing Panther Dollars. Go to myTC3 and • The program wil automatically add a number select myCard and follow the login process. To activate bus passes on your ID card, go to to the end of your ID card number (ex. 01, 02) From there, add cash by credit card, make our home page, click on the pictures of Student but that is ok your deposit. Then select “service” and then ID’s that says “College Students” and follow the • The RFID box will be blank “buy a pass.” The TC3 photo ID card is the instructions from there. You will need to create • click “Add” fare medium and must be presented at the fare a TCAT account, add your student ID to your box-and read electronically-in order to ride at account, and then “recharge” your ID with an no cost. It can take up to two days for the pass Ithaca College Semester Pass. to activate, so students will have to pay regular fare to board the bus until the card is active. 8 TIP: if you get an “INVALID CARD” message: available). Once your information reaches the no fare (normally $1.50) when using their CU ID If you try to register your card and you get PayPal site, it resides on a server that is heavily card at the farebox. Please note: Students must an “invalid card” message, you may have guarded both physically and electronically. remain registered in order for their privileges already registered your card under a different PayPal servers sit behind an electronic firewall to remain active. The CU photo ID card is the account / username. If you are unable to and are not directly connected to the internet, fare medium and must be presented at the fare remember your original username, contact so your private information is available only to box-and read electronically-in order to ride at TCAT customer service at (607) 277-7433 authorized computers. no cost. and we can look it up for you. PayPal stays at the forefront of security, Cornell OmniRide Bus Pass 3. Add rides to your card developing many anti-fraud technologies Need more than just night and weekend bus • Click on the “Manage Cards” tab every year to help stop fraudulent transactions access? Purchase OmniRide and use your CU • Click on “Recharge Card” before they happen. PayPal processes billions ID card at the farebox for unlimited rides on all • Select your pass type and checkout through of dollars in payments each year, giving them TCAT buses any time they run, anywhere they Paypal the experience and the means to provide a level go in Tompkins County. OmniRide is sold only of protection that we are just not able to offer. by Cornell Transportation Services at 116 Maple If you do not have internet access or if you need As a result, PayPal’s loss rate is significantly Avenue, or online at http://www.myparking. help, call the TCAT office at 277-RIDE during lower than the industry average. It may cornell.edu/. business hours (Mon-Fri 8am-5pm). seem like a nuissance but it is a fairly quick process and they ask for all of the *Please note: The The Transportation office sells annual full same information that we would ask IC photo ID year OmniRide bus pass privileges for $200, anyway. card is the fare prorated on a monthly based throughout the calendar year. The full year pass is valid through medium and must Multiple passes on one ID: be presented at 8/31. Please note: It may take a full business If you purchase your semester pass day to activate your ID for use at the farebox. the fare box-and before you purchase a 15 ride, or 31 read electronically- day pass, at their discounted rates, • Students who purchase an FH permit in order to ride at you will not be able to use them until no cost. It may take automatically receive OmniRide privileges for your semester pass has expired at no additional fee. 1-2 days for your the end of the semester. So, if you new bus pass to work • Student spouses with a CU ID can purchase want to ride the bus before an IC OmniRide privileges at 116 Maple Ave. on the bus. In the semester pass becomes active, meantime, please carry • Students must remain registered in order for purchase your 15 ride or 31 day their privileges to remain active. an alternate fare. pass first. Then purchase your IC semester pass. Why PayPal? No-Fee OmniRide New-to-Cornell students matriculating for the PayPal uses industry- first time in 2019-2020 receive automatic, no- leading technology to keep information Cornell Students fee OmniRide privileges valid within their first safe. PayPal automatically encrypts confidential academic year; Cornell pays your fare. You All registered Cornell students receive unlimited information in transit from your computer to must remain a registered student to retain this rides on all TCAT buses after 6 p.m. weekdays, theirs using SSL protocol with an encryption key privilege. OmniRide privileges expire each year and anytime Saturday and Sunday. Students pay length of 128-bits (the highest level commercially on August 31.

TCAT | January 19, 2020 through May 23, 2020 9 Half-fare Service Animals The passage of the Americans with Disabilities Service animals are animals that have been Act (ADA) in 1990 recognized that people For Senior Citizens, Medicare cardholders trained to perform tasks that assist people with disabilities have the same rights as other and Persons w/ Disabilities with disabilities. Passengers with disabilities citizens to access services and facilities that are If you are 60 years old or older -or- if you may ride with their trained service animal. The available to the public, including transportation. are a Medicare cardholder -or- if you have operater may ask if the animal is a service The U.S. Department of Transportation (DOT) a disability -or- if you receive SSI, SSD, or animal and what tasks the animal has been is responsible for the enforcement of ADA’s disabled veterans benefits than you are eligible trained to perform. transportation requirements. to pay half-fare on the TCAT bus. (This does not How to apply for ADA eligibility certification apply to Gadabout or ADA paratransit services.) The service animal must be under the control When you board the bus, the bus operator may of the owner at all times. If the animal is not To become certified you must fill out an ADA ask you for proof of eligibility in order to pay half under the control of the owner or if the animal eligibility application and submit it for review. fare. Acceptable forms of proof of eligibility are poses a direct threat to the health or safety of Applicants who are determined eligible for ADA your Medicare card, Senior Citizen’s Discount others, the operator may require the animal to complementary paratransit service are assigned Card, drivers’ license, or your TCAT half-fare leave the bus. an eligibility category. The eligibility category is identification card (purple card). consistent with the applicant’s ability to use the All TCAT buses are equipped with a wheelchair regular fixed-route service. These categories Applications for the half-fare eligibility card lift or ramp, which the driver will deploy upon are Unconditional, Conditional, Trip-by-Trip, are available on our website or by calling request. If you are still unable to access the Temporary, or not eligible. 277-7433. In order to obtain your TCAT Half- bus system, you may be eligible for ADA Fare Identification card, please complete the complementary paratransit. You will be notified in writing of your eligibility half-fare application and return it to the TCAT determination. Your determination letter will cite office. Please be sure to include a copy of ADA Complementary Paratransit any specific limitations (if any) on your eligibility. The review process usually takes 1-3 weeks any document that verifies eligibility. See Complementary Paratransit is a specialized, from the day your application is received. application for details. door-to-door transport service for people who are not able to ride the fixed-route (TCAT) transit To obtain an application for ADA paratransit Accessibility system because of a disability. This may be or for more information, please contact: The ADA requires bus operators to announce due to an inability to board, ride or disembark Jenn Jennings, TCAT paratransit coordinator stops at all major intersections, transfer points independently from any readily accessible at 277-9388 ext. 420 • TTY: 277-9766 and major destination points and to announce vehicle on the regular fixed-route system; email: [email protected] any stop requested by a passenger with the inability to use a particular route or stop a disability. If you need help, please tell the because it is not 100% Mail or fax your operator and explain what assistance is needed. accessible; or the inability to completed application, get to or from bus stops on the Attn: Jenn Jennings to: Hailing Cards fixed route system. In order to TCAT, 737 Willow Ave, TCAT provides hailing cards with use this service you must be Ithaca, NY 14850 Route numbers to help passengers ADA certified. TCAT contracts -or- fax your application to easily notify bus operators which with Gadabout to provide (607) 277-9551 bus they wish to board. Hailing these rides. cards are available to persons with An electronic version of the The goal of the paratransit disabilities, or anyone who might application can be obtained program is to ensure that all wish to use them, by contacting TCAT at: by sending an email request to Americans have access to transit (607) 277-9388 x420 or or [email protected] [email protected] 10 to meet basic mobility needs. How to Ride Getting around on public transportation can Where’s my bus? seem like a confusing and challenging task, especially if you’ve never ridden transit before or are unfamiliar with the area. It doesn’t have Find your stop, get alerts, and locate your bus to be that way! That’s why we created this ride guide. Whether you’re a first-time rider or a in real-time with the Bus Tracker! new resident to the Ithaca-Tompkins County area, these tips will help you navigate the TCAT Visit our website at www.tcatbus.com system and make your journey from here to to get information, tools, and apps to help you plan there quick, safe, and comfortable! your trip and find out where your bus is in real-time. Step #1: Plan your trip Trip planning is now available on Google Transit! The first step to taking the bus is finding out which bus route # you need, where to catch it, Mobile: Get the Moovit, transit, and when to catch it. You’ll also need to know Ithaca Transit–Live, myStop, or whether your trip involves any transfers. Google app from the itunes App Store or Google Play. The easiest way to plan your trip is to use the online tools and apps. Online, Text: If you already know visit the MyStop Bus Tracker website at: my® https://realtimetcatbus.availtec.com/InfoPoint/ your stop number, get the next Click on the tabs on left of screen to get info for departure times by texting routes, stops, or to set alerts. TC + the stop number (ex: TC8888) to 321-123 On your mobile device or tablet, get the MyStop app by Avail from the itunes App Store or Computer: Google Play. Visit the Tcat Bus Tracker Website at: realtimetcatbus.availtec.com You can plan trips by reading printed schedules. The TCAT Bus Tracker Website allows you to: Schedules can be viewed electronically from “All Routes” page. You can also pick up • Search for a stop name or number printed schedules by route number at many locations throughout the county, including to • Get next 3 departures per stop the TCAT business office, Green Street Station, • View real-time vehicle locations Seneca@Tioga bus shelter, on most TCAT buses, at various locations on the Cornell, • Subscribe to receive one-time or Ithaca College, and TC3 campuses, and the daily alerts for vehicle departures Shops at Ithaca Mall. from a specific stop • View or register to receive alerts and public service messages • Overlay multiple routes on the map screen

TCAT | January 19, 2020 through May 23, 2020 11 Step #2: Read the schedule locations outside the city. Suppose you live near (2:22 pm) and move to the left until you are in the column headed by Ithaca Bus Station. 2:08 (see diagram on opposite page) the intersection of Chestnut St. @ Sunrise on West Hill and are trying to get to the Professional pm would be your departure time. 1. The route information box will quickly give you Building for an appointment. You would want In addition to using the trip planner or printed important information about the schedule you are to look at the outbound schedule for this trip. schedules, you can also call TCAT’s rideline at looking at including route number, general span (607) 277-RIDE or (607) 277-7433 during regular of service, days of operation, and academic year 5. Next, you’ll need to look for two particular business hours (8:00 AM to 5:00 PM) Monday – only service. See pg. 20 for detailed info. timepoints: the one where you’re getting on and the one where you’re getting off. If the bus Friday for help with routes and schedules. 2. First, look for this heading to make sure you’re stop you’re getting on at is located between two using the right schedule for the right day. Some timepoints, use the earlier timepoint. If the bus routes operate on weekdays only, some operate stop you’re getting off at is located between two LEGEND timepoints, use the later timepoint. Using the on weekends only, and yet others may operate Timepoint: This is the time that the bus six or seven days per week. Furthermore, bus example from step 4, the bus stop at Chestnut A is scheduled to arrive at or leave a stop. schedules may be completely different on a St. @ Sunrise is not a timepoint on the schedule, If the bus reaches a timepoint early, it Saturday or Sunday than a weekday. Make but is located between Ithaca Bus Station must wait at the stop until the scheduled sure you’re looking at the schedule for the day (timepoint C) and Elm @ West Village (timepoint time. Although the bus will stop at any you wish to travel. D). Because this is your starting point, you’ll designated stop it passes, the timepoints are limited to keep the bus moving. want to look at the earlier timepoint, Ithaca Bus 3. Look at the letters and their corresponding Station (timepoint C). The stop you want to get Designated Stop: Bus will only stop at names in each column going across the off at, Professional Building, is a timepoint on stops indicated on schedule and will not schedule. These are called timepoints. the schedule. stop at designated bus stops in between. Timepoints are major stops along the bus route Some routes are always express (routes and schedules show what times buses stop at 6. Look at the column under your destination 10, 81 & 82) while others are only express in certain zones (routes 20 & 21). these timepoints. Remember, buses will pick- timepoint. Find an arrival time that will get up or discharge passengers at all stops along you to your stop by the time you need to be Select Service Only: Bus does not always the route, not just the timepoints shown on the there. Don’t forget to leave time to get from the serve this portion of the route or stop. It schedule. Each line in the schedule stands for bus stop to your destination! In our example, may only serve the area on certain days of one bus trip; read across the row to see what suppose your appointment is at 2:30 pm. The the week or at certain times of day. Please look at individual schedule. time that bus makes its stops. Buses always star on the schedule indicates that the bus will travel from “left to right” across the schedule. stop at the professional building on its way D Drop off only: Bus may not pass by You can also pick a timepoint and read down into the hospital, even though a specific time the stop at this time interval unless the column to see all the times that buses pass is not given so you will need to look at the next a passenger on the bus requests it. timepoint. You will want to take the bus that Passengers wanting to exit bus will need by that stop throughout the day. to ask the driver to stop. arrives at (timepoint G) 4. Determine which direction you’re traveling. at 2:22 pm, leaving you at least 8 minutes to — No service: A dash indicates that the bus TCAT bus routes travel in two directions, shown spare. does not serve the stop at this time interval. on the schedule as inbound or outbound. In some cases the bus may serve the stop Exceptions to this are routes that travel in a 7. Once you have found your arrival time, move in one direction only but if there is a dash for loop, such as Route 10 – Cornell / Commons your finger to the left until you reach the column the inbound time, you may be able to catch the bus on its way outbound and ride it back Shuttle. Inbound buses generally travel toward under your origin timepoint. Make sure you in (like Overlook and Linderman Creek in the Downtown Ithaca / Commons, while outbound stay in the same row! The time shown here is example on the opposite page). buses generally travel from Downtown Ithaca your departure time. In our example, you would / Commons to outlying neighborhoods or start at the arrival time at Cayuga Medical Center 12

Anatomy of a Schedule H A Cayuga R

MONDAY – SUNDAY R Medical IS 2 Professional o n d a y r i d a y B Center M – F . Building D A T Bus shelter for service Please read schedules from left to right. ROUTE E

• Bus serves D G S

R to and from Museum D TS

the Professional AY R of the Earth via H . Building on its way walking path. INBOUND into the hospital. Museum of Cayuga Linderman State @ 14 the Earth Medical Ctr. Creek Apts. Fulton F Overlook Elm @ West Green @ M T W R F Sa Su Overlook 1 Apartments Apts. Village Commons 3 G F E D H A L BUNDY RD AND EW C YC K 6:24 A 6:26 A 6:34 A 6:41 A 6:45 A 6:51 A H IL 7:24 A 7:26 A 7:34 A 7:41 A 7:45 A 7:51 A L C R M o n d a y – F r i d a y E 8:24 A 8:26 A 8:34 A 8:41 A 8:45 A 8:51 A S T

D 9:31 A 9:33 A — 9:43 A 9:47 A 9:53 A Please read schedules from left to right. R

96 10:31 A 10:33 A 10:41 A 10:48 A 10:52 A 10:58 A

WIL 11:31 A 11:33 A — 11:43 A 11:47 A 11:53 A OUTBOUND LIAM 4 S

G 12:31 P — 12:39 P 12:46 P 12:50 P 12:56 P L HOPKINSB E Green @ Ithaca Bus Linderman Professional RO N O 1:33 P 1:43 P 1:47 P 1:53 P K —— F R I D Commons Station Creek Apts. Building EL D 2:33 P 2:41 P 2:48 P 2:52 P 2:58 P RD —

C T O A

A T U A 3:33 P D 3:43 P 3:47 P 3:53 P FALLVIEW TERR R G — Seneca @ Elm @ West Overlook Cayuga M U K H W M P A A 4:33 P D 4:43 P 4:47 P 4:53 P Commons Village Apts. Medical Ctr. O N — B N N O S E B O D L W U C 5:33 P D 5:43 P 5:47 P 5:53 P L E R K — S L TM G N O BL VD A B C D E F G R 6:33 P — D 6:43 P 6:47 P 6:53 P U D 79 N 6:00 A 6:02 A 6:08 A 6:12 A ——— 6:20 A 5 T 7:33 P — D 7:43 P 7:47 P 7:53 P D  H R 7:00 A 7:02 A 7:08 A 7:12 A —— 7:20 A T E S 96 8:33 P — D 8:43 P 8:47 P 8:53 P Conifer Village C L  OLL R P T 8:00 A 8:02 A 8:08 A 8:12 A —— 8:20 A R N O O K L CAMPBELL AVE 9:33 P — D 9:43 P 9:47 P 9:53 P O Y R D A T T

 O S 9:00 A 9:02 A 9:08 A 9:12 A 9:19 A — 9:27 A Linderman Creek C

O N T

E E

Apartments W  H T

10:00 A 10:02 A 10:08 A 10:12 A —— 10:20 A S HILL

E VINEGAR

 W 11:00 A 11:02 A 11:08 A 11:12 A 11:19 A — 11:27 A t 79 e 12:00 P 12:02 P 12:08 P 12:12 P — 12:19 P  12:22 P MECKLENBURG RD l n I 1:00 P 1:02 P 1:08 P 1:12 P 1:19 P 1:26 P  1:29 P 79 West a LAMBETH 2:00 P 2:02 P 2:08 P 2:12 P — 2:19 P  2:22 P Hill g WAY H u

E y

 C 3:00 P 3:02 P 3:08 P 3:12 P 3:19 P 3:26 P 3:29 P a W T A O C  CLIFF ST 4:00 P 4:02 P 4:08 P 4:12 P 4:19 P 4:26 P 4:29 P R R R

E S

6 T 5:00 P 5:02 P 5:08 P 5:12 P 5:19 P 5:26 P — 5:29 P N

HOPPER PL R 89

P E T A 6:00 P 6:02 P 6:08 P 6:12 P 6:19 P 6:26 P 6:29 P L — SUNRISE E U

D T TIOGA ST

R G L

E AURORA ST CAYUGA ST P H

S 7:00 P 7:02 P 7:08 P 7:12 P 7:19 P 7:26 P 7:29 P I A FULTON ST

— GENEVA ST

R MEADOW ST ALBANY ST

D N N 7 R U N S

8:00 P 8:02 P 8:08 P 8:12 P 8:19 P 8:26 P 8:29 P A O

— TAYLOR PL H S

C 13 13 N

C K I

9:00 P 9:02 P 9:08 P 9:12 P 9:19 P 9:26 P 9:29 P R PAR — K B FF R L LI D C V

D

Lehman BUFFALO ST  Service to the Professional Building CORN ST Alternative B Bold Type indicates PM times. School Greenstar SENECA ST SENECA ST Co-op Market HOOK PL C Ithaca Bus Station Ithaca  CHESTNUT ST Commons

indicates bus will serve HALLER BLVD STATE T GREEN ST ST S STATE ST stop on this trip M J GREEN ST

map not to scale CAYUGA ST L GENEVA ST FAYETTE ST

E ALBANY ST

PLAIN ST LEGEND FULTON ST S A AURORA ST FLORAL AVE — bus does not serve CLEVELAND AVE Tompkins D CHERRY ST County Timepoint indicates drop off only. stop at this time interval A passengers wanting ELM ST West Public Select Service Only. D Village Library Point of Interest to exit bus will need to ask driver to stop Please see schedule.

TCAT | January 19, 2020 through May 23, 2020 13 Step #3: Go to the bus stop and unusually large passenger volumes, can delay stop. If you’re unsure whether you’re getting on things just a bit, especially during rush hours and the right bus, ask the driver. Please have your bus Make sure you arrive at your stop about in between classes on campus. Buses rarely run fare ready. 5 minutes before your scheduled departure time. more then 5 minutes late; please be patient! While If you need help finding the location of your TCAT buses have bike racks on the front of the you’re waiting for the bus, please be respectful of stop, you can go to our “All Stops” page on our vehicle that can accommodate up to two bicycles. other waiting passengers and refrain from smoking website and click on your stop to get a detailed If you are bringing your bike with you, load it on inside or at the entrance to bus shelters. description of the location or view the location the rack before boarding the bus. (see pgs. 16-17 on a map. TCAT stops, such as the one shown in NOTE: Occasionally, we must detour a route for more information) the photo below, are marked by a bus stop sign due to a closed road or construction. When this When the bus driver opens the door, wait for any with the TCAT logo. Some stops feature other happens, we will post a passengers getting off the bus to exit through the amenities such as benches notice on the home page of front door before you board. If you are using a or shelters. our website (look for the wheelchair, the driver will assist you in boarding yellow box on the right). • Routes 10, 11, 13, 14, 15, the bus, securing your chair for the ride, and This page will let you know 17, 30, 31, 32, 51, 70, 72, exiting the bus. whether any detours are 81, 82, 83, 90, 92, and 93 planned that will bypass You must pay your fare or show your pass or stop only at specific stops. your stop, and if so, where transfer slip to the driver upon entering the See individual schedules to catch the bus instead. bus. More detailed information on fare amounts for details. You can also listen to and types of passes available can be found on • All routes will stop only the TCAT Transit Report pages 5-7. If you are paying a cash fare, deposit at designated stops weekdays (see pg. 18 for the coins and/or bills into the farebox. Please have around the Commons details) Detour notices are the exact amount ready; drivers are unable to loop, in Collegetown, in also printed in local papers make change! If you are transferring from another the Lower Collegetown/ and posted at affected bus and have a paper transfer, give the transfer to East Hill neighborhood, bus stops. the driver. If you are using a pass, insert the pass and on Cornell and Ithaca into the slot of the card reader. If you’re a member College campuses. Step #4: Board and pay of the Cornell community using your ID as a fare your fare or if you have a prox chip fob, you can hold your • Elsewhere in urban and card or fob near the proximity reader. suburban areas, you may As the bus approaches, use a designated stop or stand next to the bus If you are paying cash and need to transfer to request a stop at any intersection as long as it is a safe location stop sign to let the driver another bus to complete your trip, ask for a transfer where an approaching bus driver can see you and pull over (not know you’d like to board from the driver when you pay. If you are using an on a blind curve, over the crest of a hill, or in a no-stopping zone). by waving your arm and unlimited day pass or ID to pay your fare, you do making eye contact NOT need to ask for a transfer. Simply use your • On rural commuter routes in rural areas only, you may use a with the driver. Check pass or ID again when you board the next bus. designated stop or request a stop at any safe location. the bus’s route number If you are waiting at a flag-stop location in a rural area, it is especially and destination sign Step #5: Find a seat difficult for drivers to see you when it is dark; if possible, please use to make sure you’re In general, you may sit anywhere you like. a flashlight or other illuminating device to signal the driver as the bus getting on the right bus! Please note that seats at the front of the bus approaches. Don’t panic if your bus does not arrive exactly on time. Remember, at many are priority seating for seniors or persons with While we make every effort to keep buses running on schedule, it locations, multiple bus limited mobility. Anyone may use these seats, but is possible that events beyond our control, such as traffic, weather, routes serve the same 14 you must be ready to vacate them if requested or exception to this rule and are always welcome. lost & Found if the need becomes apparent. Eating, drinking, and smoking are not permitted on TCAT buses. If you listen to music, you must Did you leave something on the bus? use earphones. If you use a cell phone, please be People leave personal property on TCAT buses courteous to other passengers and refrain from everyday. We love to reunite people with their loud or extended conversations. lost items. If you’ve left something on one of our buses we want to help you. Step #6: Get off at your stop If you have lost something valuable that you Major stops are announced audibly on TCAT urgently need, such as a wallet, purse, or keys buses. If for some reason they are not, or if you please call us at (607) 277-7433 right away! It are unsure of where to get off the bus to reach your may be possible for you to arrange to meet that destination, ask your driver to help you. About 1 bus in the opposite direction to retrieve your to 2 blocks before your stop, pull the stop request items. We will need to know the bus route, bus cord like the one shown in the photo, located along number (if possible) and what time you rode the Priority Seating for seniors and people with limited mobility the windows the entire length of the bus. Some bus. We also need a thorough description of your buses have strip that you press instead of a cord. lost property. If the bus becomes crowded and you are standing in the aisle, you must move as far to the back Valuables: Lost and Found items such as of the bus as practical to allow other people to wallets, purses, phones, laptops, credit cards, board the bus as well. You must never block or jewelry, bicycles, electronic items, and other stand in doorways. valuable items can be reclaimed at the TCAT main office: 737 Willow Avenue (opposite the city While the bus is in motion, you must stand behind golf course), Ithaca, NY 14850. Our office is open the yellow line on the floor at the front of the bus. from 8 am to 5 pm, Monday to Friday. Contact: (607) 277-7433 • [email protected]

Non-Valuables: General Lost and Found items, such as keys; water bottles; lunch bags and food items; umbrellas; hats, coats, gloves, scarves, and clothing items; books; shopping bags; gym bags; Pull stop request cord 1 to 2 blocks before your stop loose ID cards; and other non-valuable items, can now be retrieved at Green Street Station: Be ready to exit the bus as soon as the driver 131 E. Green Street (behind the TCPLibrary), stops. Make sure you have all your personal Ithaca NY, 14850. Green Street Station is open belongings with you! If the bus is crowded or if Monday – Friday from 6:30am to 7:30pm, and there are several people waiting to board at the Stand behind the yellow line while bus is in motion Saturday 10am – 6pm. stop, please exit the bus through the rear doors. Contact: (607) 280-2650 • [email protected] Strollers may be brought on the bus if they are This will help speed up everyone’s ride. If you folded up and kept out of the aisle. Luggage and need to cross the street after exiting the bus, Most lost items arrive at the L&F on the following other small items such as shopping bags may also please cross behind the bus for your own safety. day. On occasion items do get turned in on the be brought on board, as long as they are kept out Never cross the street in front of the bus. The same day they were lost. TCAT is not responsible of the aisle and do not block people’s movement driver may not be able to see you. Also, please for lost or stolen items. Unclaimed items will through the bus. Pets may NOT be brought be aware of other pedestrians, cyclists, and other be disposed of after 30 days unless you make on board unless they are completely secured vehicles as you exit. arrangements with us. within a carrying case. Service animals are the TCAT | January 19, 2020 through May 23, 2020 15 5 Bikes 3 n Buses In 1996, TCAT became the first New York State bus system to add bike racks to its transit fleet. All TCAT buses have front-mounted bike racks, helping cyclists conquer the hills and weather of Tompkins County. In 2011, Tompkins County cyclists loaded their bicycles onto our buses more than 33,000 times!

How do I put my bike on the bus? 1. As the bus approaches have your bike ready to load (kickstand up, accessories removed) and approach the bus from the curb side (not the middle of the road).

2. Tell the bus driver that you are loading a bike.

3. Squeeze handle and pull down to release folded bike rack.

4. Lift the bike onto the rack, putting the front 4 and rear wheels in the marked slots.

5. Raise the support arm around your front tire, making sure it is cradling the top of the tire and not the fender or frame.

How do I unload my bike? 6. Before you disembark, remind the driver that you need to unload your bike.

7. Move the support arm down and lift out your bike.

8. Fold up the rack if there are no other bikes. 16 7 I’m nervous that I’m going to embarrass myself better design that will still allow our vehicles to the first time I try to use the bike rack. Help! pass inspection—if you know of good designs, It’s ok! We promise that using the racks is easier let us know. than you think. Look at the photos in this guide, but don’t worry about memorizing the steps. Can I reserve a spot on the rack for my The simple, two-step instructions are printed bicycle? right on the rack to remind you. If you’d like to TCAT’s bike racks are provided on a first-come, schedule a time to come down to the garage to first-served basis. practice using the bike rack, give us a call. We promise you’ll see how simple it is after the first If the rack is full and I can’t reserve a spot, time you use the rack. what do I do with my bike? You will need to leave your bicycle at the bus Someone loaded their bike into the slot farthest stop. TCAT works with municipalities to provide from the bus! Can I still load my bike? bike racks at popular stops. If you think your Yes, you can load and unload a bike into the stop needs a rack, let us know! slot nearest the bus without unloading the bike in front. Because this might be more difficult for I need help loading my bicycle. Can the bus some cyclists, please always load your bicycle driver help me? into the slot closest to the bus and leave the For safety reasons, TCAT bus operators cannot outer slot ready for the next bicyclist. get off the bus to help you. To use the rack without assistance, you must be capable of Can I bring my bike inside the bus? lifting your bicycle 2-3 feet off the ground and It depends—your bicycle must be able to be maneuvering it into the rack’s slot. folded and stowed between the seats in such a manner as not to block the aisles or become Can my child use the bike rack? a projectile if the bus were to stop suddenly. Children ages 10 and younger must be Also, protruding parts (pedals, handlebars, etc.) accompanied by an adult to load and unload Does it cost anything extra to use a rack? must not pose a safety threat to passengers. bikes. Thanks for your understanding. Nope! Use of our bike racks is free (of course, It is up to the bus driver to determine whether you still have to pay your regular fare). such items are stowed adequately. Call us if TCAT would like to remind bicyclists of the you’re unsure about your folding bike, and we importance of safe biking. Always wear a Can I leave my saddle bags, milk crate, can check it out. properly-fitted helmet. Always use front and helmet, water bottle, and/or other rear lights at night and during dawn and dusk accessories on the bike? Has TCAT considered racks that hold more hours, and consider wearing other reflective We ask that you remove anything that might fall than two bikes? gear to improve your visibility. Always make off your bike, obstruct the drivers vision, and/ Racks that accommodate three bicycles predictable movements, use conventional hand or interfere with another bicyclist’s ability to use extend farther from the bus, interfering with the signals to indicate your turns, and avoid weaving the rack. This includes pumps, water bottles, headlights. Our buses will not pass the stringent in-and-out between parked cars. Maintain your helmets, milk crates, oversize panniers, and New York State vehicle inspections with these bicycle and bicycle equipment on a regular child safety seats. higher-capacity racks. TCAT is waiting on a basis. Happy cycling!

TCAT | January 19, 2020 through May 23, 2020 17 conditions prevent TCAT Q. Why shouldn’t I cross in front of a stopped frequently asked from safely traveling bus after I get off? certain roads. When A. For safety reasons. If you wait until the significant snowfall or ice bus departs the stop before crossing you will makes certain sections be able to see traffic in both directions and QUESTIONS of the route impassable, motorists will be able to see you. the route will be put on a snow detour until Q. Does TCAT operate on holidays? Q. The weather outside is frightful. How do I conditions improve. Snow detours are put in A. TCAT operates 360 days a year and does know if my bus will be delayed? place on a route-by-route basis. not operate on January 1, Memorial Day (May), A. The best way to get information about service Independence Day (July), Thanksgiving Day delays and interruptions is to download the Q. I lost something on the bus. How do I get (November) or Christmas Day (Dec. 25). MyStop app for your mobile device and view it back? or register to receive rider alerts and public A. Though TCAT is not responsible for lost or Q. Why do I see empty buses? Looks like a service messages. If you don’t have a smart stolen items found on its buses or at its shelters, waste of money to me. device, you can also check the Public Services bus operators and staff work hard to make sure A. That empty bus you saw was likely on its way Messages (located on the left, under the routes items are returned to their rightful owners. Buses to becoming filled with passengers as the route and stops) on the Bus Tracker Website at: are cleaned every night and articles left on the progressed. In some cases, that empty bus is realtimetcatbus.availtec.com. As information buses are put in safe keeping. Passengers returning to the garage after a full and busy day becomes available, alerts are posted here first! can call 277 RIDES (7433) and a customer in service. Most passengers do not ride the representative will assist you. Passengers can Service delays and detours are often also posted entire route, so buses tend to be fuller in the also email TCAT staff at [email protected], or on the TCAT website at: www.tcatbus.com, middle of the route and emptier at each end. stop by TCAT’s offices, 737 Willow Ave., Ithaca, under the alert section of the home page. Every NY, 14850. morning, at around 6 a.m., TCAT supervisors Q. Why doesn’t TCAT use smaller buses? send a service status report to local media, Wouldn’t they be cheaper? Q. When does TCAT make service changes? including local radio stations to report on weather A. Smaller buses can only be used on certain delays as well. Given that TCAT operates 33 A. TCAT makes service changes and puts out routes that have lower ridership. They are routes, it is frequently difficult to convey specific new schedules 3 times per year. Winter service not cheaper to operate as the cost of labor, route delays in a timely manner. As a rule of runs from mid-January until late May, summer maintenance is the same. Fuel efficiency is service runs from late-May until late-August, thumb, TCAT asks passengers to dress for the slightly better, but the difference is negligible. and fall service runs from late-August until weather and to be at their bus stops on time. The Federal Transit Administration doesn’t mid-January. allow TCAT to have two separate sized fleets, Occasionally, TCAT buses need to detour due so we size ours to meet rush hour demand. to construction, road closures, or snow. This Q. I tried to catch the bus as it was pulling away from the curb, but the operator information can also be found the same way. Q. Can I bring pets on the bus? wouldn’t stop for me. Why? A. Animals are allowed on the bus in an enclosed Snow Detour Routing: A. As soon as the bus is in motion, TCAT bus pet carrier. Service animals are allowed if they Routes 11, 11S, 11N, 14, operators are prohibited from stopping for have a harness or leash and under complete 14S, 36, 51, 92, and 93 have safety reasons. The bus operator’s attention control of the owner. Dogs that serve as comfort established detours that go is focused on merging into traffic and any or therapy dogs would not be accepted on the into effect whenwinter storm distraction could pose a safety hazard. bus unless in an enclosed animal carrier. 18 Q. Why do I have to stuff my belonging under Q. I went out on Sunday night and needed Q. Why were the lightbulbs in the TCAT buses the seat away from aisles and fold my baby to catch a bus home at 1:00 AM on Monday were changed from fluorescent to pink? stroller and/or grocery cart? morning. According to the trip planner, the A. The change in lighting was due to reduce A. If a bus operator has to stop quickly, your route 90 should have been running but it never glare on the bus windshields. While operating item can turn into a projectile and injure showed up. Was the trip planner incorrect? rural routes during nighttime hours, our someone. Also, the aisles need to be cleared A. Transit schedules often show a schedule operators were experiencing difficulties from so passengers can walk safely without the risk for a “Service Day” rather than a calendar the interior lights reflecting on the windshields, of tripping. day. By “service day,” we mean that TCAT’s thus reducing visibility. Through a trial and transit system starts up around 4:00 AM in error process, we determined that pink was the Q. On your new buses, windows are the morning, continues throughout the day, color that worked best. They are still the same locked. Why and what should I do if the air and has its final trips around 2:30 AM the fluorescent bulbs, only the plastic covers have conditioning system breaks down? following day. This would mean that a Monday been changed. A. This feature is now an industry standard. schedule actually encompasses the time period This so called “fixed” design will not enable from 4:00 AM Monday morning until 2:30 AM Q. I am interested in advertising on the outside passengers to open windows. Fixed windows Tuesday morning. Although trips that occur of your buses. How much does it cost? mitigate costly repairs to the stream-lined after midnight are technically on the next A. Advertising on TCAT offers great visibility heating ventilation air conditioning (HVAC) calendar day, they are still considered part of for your organization. All of the advertising on systems in TCAT’s newer buses. If a window was the previous day’s service schedule, especially our buses is handled by Cayuga Transit Ads. opened on a warm day, it could overwhelm the since one individual bus trip might start at 11:30 Visit coolbusads.com or call (607) 257-6400 HVAC system and pose discomfort for everyone PM Monday and finish at 12:30 AM Tuesday, for more information. on the bus. Any HVAC issues are considered having spanned the date change. an “out-of-service” position, therefore, the bus Q. How can I get more involved with TCAT? This may be where the confusion sets in. When would be pulled from service and we would not The Riders’ Advisory and Accessibility you see on the schedule that there is subject our riders to excessive heat or cold. In Committee is comprised of riders and a Route 90 leaving the Commons the event one of our new buses had a roadside members of the TCAT team and meets once at 1:00 AM on “Mondays” (and failure; all are equipped with several emergency a month to discuss current issues, future every weekday), this means that windows that will open, allowing ventilation. projects, and how TCAT can improve the bus actually serves service for older riders and riders Q. I don’t have bus service in my the stop at 1:00 AM, with disabilities. If you are interested neighborhood. How does TCAT determine on the calendar days in joining, please contact Patty where to operate its routes? Tues-Sat. As there is Poist at 277-9388 x 560 or by email at A. TCAT creates its routes based on based no Route 90 service on the [email protected] on travel patterns and magnitude of demand. Sunday schedule, this means that In January 2010, TCAT implemented a new there is also no service in the early route system based on two years of expert morning hours of Monday. consultation, field work and public outreach that netted 600 suggestions. With limited It is difficult to display this resources, TCAT strives to offer service that information in a consistent fashion provides the most coverage to the majority so that it is easily comprehendible of the community. TCAT is always willing to to passengers. Eventually we hope consider requests for service. to change over to Google transit which is equipped to handle and display this information. TCAT | January 19, 2020 through May 23, 2020 19 Route Info Box Science & Learning Day Service: Route ends Popular Destinations service around 5pm-7pm LEGEND Here is a quick reference guide to popular History Center / Downtown area...... Evening Service: Route Grey icons indicate destinations and the TCAT routes that will get many routes see system map ends service around exceptions for example: you there. 7pm-9pm Lab or Ornithology...... 41(DAR) F Night service on Night Service: Route ends Friday only Medical ...... 14 service after 10pm Tompkins County Public Library / Downtown...... Sa Su Sat & Sun service Academic Year Service: during academic Convenient Care...... 31 many routes see system map No summer service year only. Cayuga Medical Associates...... 31 ...... 13, 17 Guthrie Clinic...... 41(DAR) Hospital - Cayuga Medical Center...... 14 Movie Theatres Professional Building...... 14 Tompkins County Health Department...... 32 Cinemapolis...... many routes, see system map Regal @ Shops at Ithaca Mall...... 13, 30, 70, 77 Outdoors Cornell Cinema, 104 Willard Straight Hall... 10, 30, 32 15 31, 32, 51, 70, 72, 83, 90, 92, 93 Buttermilk Falls...... 67 Cornell Plantations...... 31, 51, 81 Colleges (1/4 mile walk from Dairy Bar) Cornell: North Campus...... 30, 32, 70, 72, 81, Sapsucker Woods Sanctuary...... 41(DAR) 82, 90, 92, 93 Stewart Park...... 13 Cornell: West Campus...... 10, 36, 70, 72, 92, 93 Look for one-seat rides denoted Shopping Cornell: Central Campus...... 31, 51, 81, 82, 92, by the ➡ sign (+various commuter routes) Aldi...... 13 One seat rides give you the convenience of two bus Ithaca College...... 11, 11S, 11N routes without the hassle of transferring from one bus Barnes & Noble...... 11S, 14S, 15 to another. We change the route sign and you just stay Bed Bath and Beyond...... 11S, 14S, 15 TC3...... 43, 75 on the bus, no thinking or changing seats required! That Cayuga Mall...... 30, 70, 77 means more time for you to read, text, work, or relax Other Destinations without interruption. Home Depot...... 67 Kohl’s...... 67 Collegetown...... 11N, 30, 70, 92, 93 Monday – Friday: 11 14 or 51 Lowe’s...... 11S, 14S, 15 Community School of Music and Art / Downtown 14: Ithaca College West Hill – Hospital Salvation Army...... 67 many routes see system map Shops at Ithaca Mall...... 13, 30, 70, 77 51: Ithaca College Collegetown – Cornell Cooperative Extension...... 13, 17 Target...... 13, 30, 70, 77 East Hill Plaza – Eastern Heights DMV...... 13 The Commons / Downtown...... many routes East Hill Plaza...... 51, 82, 92, 93 Monday – Friday: 31 13 see system map Winston Court – Convenient Care (Brentwood / Arrowood Island Health & Fitness...... 21 (1/4 mile walk) Rd.) – Community Corners – Cornell Tower Rd. – Ithaca Tops-Ithaca...... 11S, 14S, 15 Ithaca Beer Company...... 67 Commons Fall Creek – TCAT Offices – IHS – Stewart Tops-Lansing...... 13, 30, 70, 77 Johnson Museum...... 10, 30, 32, 70, 90 Park – The Shops at Ithaca Mall Triphammer Mall...... 30, 70, 77 Post Office / Downtown eaar ...... many routes Everyday: WalMart...... 11S, 14S, 15 see system map 32 (or 72) 15 Wegmans...... 11S, 14S, 15 Airport – Uptown Rd. – Community Corners – Cornell Post Office: Warren Road.....37, 32 (1/4 mile walk) North Campus – Cornell Central Campus (32) or Cornell Travel Six Mile Creek Vineyard...... 52 West Campus (72) – Collegetown – SPCA...... 41(DAR) Wegmans – Tops – Bed Bath & Beyond – Walmart Tompkins Regional Airport...... 32, 72 YMCA...... 13, 30, 70, 77 20 32 TCAT | January 19, 2020 through May 23, 2020 CORNELL BLUEGRASS LN PARKING W TRIPHAMMER RD -Lot) W Y K (A C Y E C K HIGHLAND K L CA O FF O V F I R N YUGA ST D F Robert Trent Jones Golf Course RD P L

HASBROUCK D R RD OO D K LN C O I W O R E R

L G B PL R AKE ST D N RD ARY I R P P ROSEM SU D I O S ER R B JE Backup Ride Home R P R LA W A D YC E U INE RD K D S L O ON S K SISS E FAIRWAY DR F J F

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High School O WA N AIT AVE AVE Y W THURSTON AVE Ithaca Tompkins DR CREST LN provides peace of mind for commuters LAKE ST Transit Center YORK ST ARM T F DI ALLS ST RA R F C who travelE D to work without a personal EST OM WILL N OR H Inc. F F H T AL O S L C R O E R K D T M R ST EE J OW LN S O O Fall Creek U vehicle. Anyone who commutes into F INC R E L LINCOLN ST Elementary U D D H D R AVE A T TIOGA ST UBURN ST School Fall F Beebe A the Urbanized Ithaca Area is eligible QUEEN ST L Creek FO L U REST HOME DR M DEY ST N cIN S Lake TY RE R IV Ithaca D JAY ST E P to enroll in Backup Ride Home. On

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SA Y ST School WART AVE DRYDEN RD Maplewood Park Greenstar SENECA ST GE PL SENECA ST Apartments Co-op Market Collegetown program BEFORE calling to request a B MILLER ST East HIll

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Courthouse URORA ST ST backup-ride-home. Clinton West Forever Beechtree V Henry TURNER PL A D Wegmans Shopping Center COLUMBIA LLEY R Wild Park Center St. John ST Plaza ST Center A CENTER ST HILLVIEW PL TE ST The Backup Ride Home phone number S MEADOW ST N E SPENCER ST T JAKE ST IT US TREV AVE S GENE is (607) 319-3888. A HOMESTEAD RD AV EAST E PINE TR SOUTH ST S T VA ST WO ITUS AVE ST AVE HYERS ST South Hill OD CRE AVE OD F Elementary GIL O AIR ST ES W School ST E

WOOD ST STRA E RD

S PL Vehicle Locations Ithaca Carshare is a membershipN based program that gives members(18+) self-serve BRIDGE ST L L WBERR IL WILDFL AIN ST H Tops PARK ST Y N Y HILL RD Plaza Green St. & Commons • W. State St. & Corn St. access to a network of vehiclesN by reservation. A convenient and affordable alternative OWER DR GR U AND S Titus VIEW A Towers VE South PEARSALL PL SenecaI thac &a Cayuga Streets • N. Cayuga & Lewis Streets to vehicle ownership, Ithaca Carshare members generally spend less overall on their Meadow W SPENCER ST Shopping N PL HA Square SO RW Plaza D RD U transportation costs than vehicle owners, while still maintaining convenient access to a FAIRGROUNDSFirst Street and Hancock St. • N. CayugaH & Farm Streets IC K HONNESS LN BLLakeVD Ave. at Cascadilla St. • Aurora & Yates Streets vehicle when needed. Members pay by the hour and the mile to use the vehicles. Gas Albany at GIAC • S. Geneva St. at McGraw House and insurance are included in their rates. In addition to their Just in Case and It’s My N. Titus & Plain Streets • E. State St. & Quarry St. Car membership plans, Ithaca Carshare offers a subsidized Easy Access plan to income eligible members, increasing access to reliable transportation for those with low incomes. Dunmore and E. State/MLK Jr. St. • Court St. & Linn St. Eddy St. and Buffalo St. • Drdyen Rd. & Elmwood Ave. As a non profit organization, Ithaca Carshare operates under the mission of enhancing Buffalo St. & Stewart Ave. • College Ave. & Catherine St. access to transportation while lowering its negative environmental and economic impacts. Dryden Rd. at Sheldon Court • Maple Ave. at Maplewood Their fleet includes a minivan and pick-up truck as well as many fuel efficient hatchbacks. Cornell – Hasbrouck • Cornell – RPCC • Cornell - Cars are located near TCAT bus stops all around Ithaca. For more information or to sign 72Cornell – Central Campus • Cornell – West Campus up, see www.IthacaCarshare.org or call (607)-277-3210TCAT | January 19, 2020 through May 23, 2020