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Annual Report 2015

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Laporan Tahunan Annual Report. 2015 TABLE OF 1 CONTENTS Daftar Isi 2 VISI DAN MISI PERUSAHAAN 48 JARINGAN BISNIS PERSEROAN Corporate Vision and Mission Our Stores Network 4 SEKILAS ACE 52 RAGAM PRODUK PILIHAN BERKUALITAS Ace at a Glance Quality Selected Products 8 IKHTISAR KEUANGAN 56 ANALISIS DAN PEMBAHASAN MANAJEMEN Financial Highlights Management’s Discussion and Analysis 10 PERISTIWA PENTING TAHUN 2015 60 TANGGUNG JAWAB SOSIAL PERUSAHAAN Significant Events In 2015 Corporate Social Responbility 12 PENGHARGAAN DI TAHUN 2015 64 PENGEMBANGAN SUMBER DAYA MANUSIA Awards in 2015 Human Resources Development 16 SAMBUTAN DEWAN KOMISARIS 70 INFORMASI TENTANG PERUSAHAAN Message from The Board Of Commissioners Corporate Information 19 LAPORAN DIREKSI 72 LAPORAN KEUANGAN AUDITOR 2015 Report from the Board Of Directors Audited Financial Report 2015 22 TATA KELOLA PERUSAHAAN Good Corporate Governance 40 PROFIL PERSEROAN Company Profile Laporan Tahunan Annual Report. 2015 2 Flagship Store Ace Hardware Indonesia VISI DAN MISI Corporate Vision and Mission Laporan Tahunan Annual Report. 2015 3 VISI PERUSAHAAN “Menjadi peritel terdepan di Indonesia untuk produk home improvement dan lifestyle” MISI PERUSAHAAN “Menawarkan ragam produk berkualitas tinggi dengan harga bersaing dan didukung oleh layanan terpadu dari tim profesional” Corporate Vision “We strive to become the leading retail company in Indonesia for home improvement and lifestyle products.” Corporate Mission “We aim to offer a wide range of high-quality products at competitive prices, supported by the integrated service of a professional team.” Laporan Tahunan Annual Report. 2015 4 SEKILAS ACE HARDWARE ACE at a Glance Tahun 1996 menjadi saksi kelahiran gerai Ace Hardware The year of 1996 witnessed the birth of first Ace Hardware pertama di Karawaci, Tangerang, Jawa Barat, melalui PT Ace store in Karawaci, Tangerang, West Java, through PT Ace Hardware Indonesia (AHI) yang didirikan oleh PT Kawan Hardware Indonesia (AHI), which was established by Lama Sejahtera pada tahun 1995. Sejak saat itu, AHI terus PT Kawan Lama Sejahtera in 1995. Since then, AHI has meningkatkan pertumbuhan dan memperkuat posisinya continued to grow and strengthen its position in retail dalam bisnis ritel produk home improvement dan lifestyle business of home improvement and lifestyle products in di Indonesia. Posisi AHI yang masih terdepan di bidangnya Indonesia. AHI’s leading position in its field is due to the adalah karena dukungan pengembangan jaringan gerai yang development of modern and solid network with quality modern dan kuat dengan penyediaan produk berkualitas products offering. With the network now reaching to 117 prima. Jumlah gerai Ace Hardware yang kini telah mencapai outlets, Ace Hardware can be found in various strategic 117 gerai dapat ditemui di 34 kota besar di berbagai lokasi locations in 34 major cities across Indonesia. strategis di seluruh Indonesia. Dalam memperkuat sekaligus mempertahankan posisinya In strengthening as well as maintaining its position as sebagai one-stop shopping untuk beragam produk home the one-stop shopping for various best products of home improvement dan lifestyle terbaik, AHI terus memberikan nilai improvement and lifestyle, AHI continues to provide added tambah yang didukung dengan pelayanan yang memuaskan. value, supported with satisfying services. In addition, the Selain itu, secara internal Perseroan juga senantiasa Company also continuously improves efficient process in meningkatkan efisiensi proses kinerja operasionalnya, its operational performance, ranging from procurement mulai dari pengadaan dan pergudangan hingga distribusi and warehousing to distribution and marketing. The dan pemasaran. Integrasi pengelolaan bisnis ini merupakan integrated business management is one of the Company’s salah satu komitmen Perseroan sebagai ‘The Helpful Place’ commitments as ‘The Helpful Place’ for its loyal customers, bagi pelanggan setianya, sekaligus sebagai ‘the valuable as well as ‘the valuable place’ for its shareholders and other place’ bagi pemegang saham dan pemangku kepentingan stakeholders. lainnya. Pembukaan gerai merupakan salah satu strategi utama Store opening has been one of AHI’s main strategies. Until AHI. Hingga akhir 2015, Perseroan telah memiliki 117 gerai the end of 2015, the Company has owned 117 Ace Hardware Ace Hardware dengan luas total yang mencapai lebih dari stores with a total area of more than 300,000 m2. In fact, Ace 300.000 m2. Bahkan, gerai Ace Hardware di Living World Mall, store in Living World Mall, Alam Sutera, Banten, with an area Alam Sutera, Banten, dengan luas 15.000 m2, mampu meraih of 15,000 m2, was granted two awards at once, that is, as dua penghargaan sekaligus, yaitu sebagai “The Biggest “The Biggest Lifestyle and Home Improvement Store” from Lifestyle and Home Improvement Store” dari Museum Rekor Museum Rekor Indonesia (MURI) and as “The Largest Ace Indonesia (MURI) dan sebagai “The Largest Ace Store on Store on Earth” from Ace Hardware Corporation, USA. Both Earth” dari Ace Hardware Corporation, USA, keduanya di were received in the year 2011. tahun 2011. Mulai tanggal 6 November 2007, AHI tercatat sebagai Starting on November 6th, 2007, AHI was listed as a public perusahaan publik dengan kode bursa ‘ACES’ melalui Initial company with the ticker code ‘ACES’ through Initial Public Public Offering di Bursa Efek Indonesia, dengan penawaran Offering on Indonesia Stock Exchange, with the offering 30% saham Perseroan. Saat ini, jumlah saham free float of 30% Company’s shares. Currently, the number of the Perseroan telah mencapai 40%. Perseroan juga berusaha Company’s free float shares has reached 40%. The Company meningkatkan likuiditas perdagangan dan perluasan has striven to increase its trading liquidity and expand its kepemilikan saham melalui pemecahan saham dengan rasio shares ownership too through stock split by a ratio of 1:10 1:10 pada tanggal 1 November 2012. on November 1st, 2012. Laporan Tahunan Annual Report. 2015 117 GERAI DI 34 KOTA DENGAN 80.000 JENIS PRODUK 5 117 STORES IN 34 CITIES WITH 80,000 TYPES OF PRODUCTS Saat ini AHI juga memiliki total saham treasury sebesar 81,0 Currently AHI has treasury shares totaled 81.0 million shares juta saham dengan nilai perolehan sebesar Rp54,1 miliar. with a value of Rp54.1 billion. The total stock value was Jumlah tersebut merupakan hasil program pembelian obtained from stock buyback program in 2013 and 2015 kembali saham pada tahun 2013 dan 2015 sebagai bentuk as a form of Company’s participation in implementing the partisipasi Perseroan dalam mengimplementasikan Government’s encouragement to buy back shares in order to himbauan Pemerintah untuk melakukan pembelian kembali mitigate fluctuations in the Capital Market. saham dalam rangka meredakan fluktuasi Pasar Modal. Laporan Tahunan Annual Report. 2015 6 Flagship store : Toys Kingdom, Living World, Alam Sutera TOYS KINGDOM TOYS KINGDOM Bagi pasangan muda yang memiliki anak, memilih dan For young couples with children, selecting and providing menyediakan mainan yang tepat untuk sang buah hati right toys for their loved ones often creates a troublesome sering menjadi salah satu hal yang merepotkan. Jenis matter. Consideration in selecting the right toys often lies in mainan yang sesuai dengan jenjang usia anak umumnya types of toys suitable with the age of children. Toy products menjadi pertimbangan dalam memilih mainan yang tepat. are now evolving into a necessity to support the children’s Dalam perkembangannya, produk mainan kini menjadi character development in their growing age. sebuah kebutuhan untuk membantu pengembangan karakter anak pada usia pertumbuhannya. Kondisi ini menjadi peluang pasar yang prospektif bagi This situation creates a prospective market opportunity in perkembangan usaha AHI. Hal ini diwujudkan dalam the Company’s business development. AHI then realized it bentuk pembukaan “Toys Kingdom” perdana pada 4 Juni by opening the first “Toys Kingdom” on June 4th, 2010. Toys 2010. Gerai Toys Kingdom merupakan sebuah gerai mainan Kingdom is a toys store that focuses its unique concept on dengan konsep unik yang didasarkan pada pengalaman customer’s total experience and satisfaction in shopping. dan kepuasan pelanggan secara total dalam berbelanja. The existence of AHI’s toys store becomes a pioneer in toys Keberadaan ritel mainan dari AHI ini menjadi pelopor dalam retail concept in Indonesia, and continues to be wider as it hal konsep ritel mainan di Indonesia, dan terus berkembang reaches 27 stores in 10 major cities of Indonesia, such as hingga mencapai 27 gerai yang tersebar di 10 kota besar in Sumatra, Java, Bali and Sulawesi. Most of Toys Kingdom Indonesia, baik di Sumatera, Jawa, Bali, maupun Sulawesi. stores are located near Ace stores so that it becomes a nice Sebagian besar gerai Toys Kingdom berlokasi dekat dengan combination as a family-shopping destination. gerai Ace sehingga menjadi sebuah paduan gerai yang saling melengkapi sebagai tujuan belanja keluarga. Laporan Tahunan Annual Report. 2015 7 Konsep unik Toys Kingdom yang membedakan dengan The unique concept of Toys Kingdom that differentiates it kompetitor adalah melalui penciptaan atmosfir “fun and from other competitors is it creates an atmosphere of “fun smiles” di dalam gerai mainan. Atmosfir ini dapat terwujud and smiles” in the store. This can only be achieved with the berkat dukungan staf yang terlatih, ramah dan profesional, support of trained, friendly and professional staffs, cheerful dekorasi gerai yang disukai anak, penempatan
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