Transport Issue Resolution Both MidCentral and Capital and Coast Both MidCentral and Capital and Coast are DHBs are committed to working together on committed to ensuring Ōtaki residents have transport options as much as possible, so you access to quality health care. can get to and from the relevant services. This work will be done in conjunction with Regional If you have an issue arising from the care you Councils. have received (or not received), you should QUALITY HEALTHY contact the relevant DHB through their LIVING LIVES WELLCOMMUNITIES There is a St John Health Shuttle Service Consumer Experience team: Kia pai te noho Kia ora te tangata Kia ora te hapori based in Ōtaki, which takes people to health- related appointments in Levin and Palmerston • MidCentral DHB North. Shuttles run as close as possible Email: [email protected] according to appointment times - making or call 06 356 9169 and ask for the 2-3 trips to Palmerston North daily – and Consumer Experience team generally pick up and deliver to your address. The shuttles do not run on public holidays or • Capital and Coast DHB weekends. Bookings must be made 24 hours Email: [email protected] HEALTH SERVICE in advance. The service can be contacted or call 04 806 0724 by leaving a message via 06 368 6369 and This brochure has been developed for Ōtaki and PROVISION FOR your call will be returned the same day. Te Horo residents by MidCentral and Capital Alternatively, a booking can be emailed to and Coast District Health Boards. [email protected]. THE PEOPLE OF There is no shuttle service from Ōtaki to Capital and Coast services at Kenepuru or ŌTAKI AND Wellington Hospitals. However, you can catch a train to Porirua station and a free pick-up can be arranged to take you to Kenepuru TE HORO Hospital from there. Or, if your appointment is in Wellington, a free shuttle travels between Kenepuru and Wellington Hospitals and return. Bookings must be made 24 hours in advance by calling 04 806 2708 or email [email protected] This brochure has been developed to help you Specialist Outpatient Services and Hospital You are not able to choose what hospital you go to, understand where to go for services, how to get Care your ambulance crew will make the right decision there, and why some boundary restrictions exist. In general, it is expected that people from Ōtaki for you. and Te Horo will receive specialist care, including If I go to the Ōtaki Medical Centre to see a outpatient appointments and surgical services, doctor, can I be referred to a specialist at Kāpiti, Who provides health services for the people of from MidCentral DHB. This will be provided at the Kenepuru or Wellington? Ōtaki and Te Horo? most appropriate MidCentral facility. However, you may receive care from Capital and Coast with In general, it is expected that people from Ōtaki District Health Board boundaries are different a referral from your general practice team to the and Te Horo will receive their specialist care from from Council boundaries. The Ōtaki ward is part appropriate service in Capital and Coast DHB. MidCentral DHB. However, you may be supported of the MidCentral District Health Board area so, in by Capital and Coast on referral from your general general, Ōtaki and Te Horo residents receive their Emergency Services practice team to the appropriate service in Capital health care through MidCentral District Health and Coast DHB. Board. Ambulance services in Ōtaki and Te Horo are provided by St John and will generally take There are some options for hospital-based I go to a General Practice in Waikanae. Can I be patients to Palmerston North Hospital. You will referred to Palmerston North hospital? services but not for emergency services. only be taken to Wellington Hospital if that is the referral protocol for your condition - such as for Yes. It is generally expected that people who live Community Based Health Services some major traumas. Or you could also be taken in the Ōtaki ward will receive care from MidCentral Ōtaki and Te Horo residents are encouraged to Hutt Hospital in the case of serious burns. You DHB in either Levin or Palmerston North. to register with Ōtaki Medical Centre or one of are not able to choose what hospital you go to, the Horowhenua General Practice teams, but your ambulance crew will make the right decision I am about to receive hospital care in residents may register with General Practice for you. Wellington. Am I able to have district nursing teams outside of the MidCentral DHB boundary. care at my home in Ōtaki afterwards? MidCentral DHB is responsible for providing Other Common Questions: District Nursing and other community based community-based services, such as District If I need hospital care, I would like to go to services will be provided by MidCentral DHB Nursing and home support services to residents Wellington as my family support is there. to a person recuperating in Ōtaki or Te Horo, within the Ōtaki and Te Horo areas. If an Ōtaki or Is this possible? irrespective of where you are from or where you Te Horo resident is recuperating within the Capital received your hospital care. and Coast DHB area (for example, staying with a In general, it is expected that people from Ōtaki friend or relative), Capital and Coast will provide and Te Horo will receive their specialist care from I have received hospital care in Palmerston any district nursing or other community-based MidCentral DHB. However, you may be supported North but would like to recuperate in Wellington support that is required. by Capital and Coast on referral from your general with my family. Can I get district nursing care practice team to the appropriate service in Capital there? Mental Health and Coast DHB. Yes. If you are recuperating at an address within MidCentral DHB has responsibility for the Why do some Ōtaki/Te Horo people get the Capital and Coast DHB boundaries then your provision of Mental Health and Addiction services transferred directly to Wellington Hospital district nursing care will be provided by Capital and for Ōtaki and Te Horo residents. Other providers in an emergency and others don’t have the Coast. also deliver some community-based services in choice? Ōtaki, such as counselling. I work in Paraparaumu but live in Ōtaki. Can I be The ambulance will only take a person to a Capital referred for radiology or laboratory services in and Coast DHB hospital if their condition has a Paraparaumu instead of travelling to Levin? specific clinical protocol to take them there. Yes.