SINAI HEALTH SYSTEM

Multi-Year Accessibility Plan (2017-2021)

1. Sinai Health System

Sinai Health System was formed in January, 2015 through the amalgamation of Mount Sinai and Bridgepoint Active Health. This occurred following a strategic planning process which identified that both Mount Sinai Hospital and Bridgepoint Active Health shared a common commitment to build a more integrated health system across the continuum, particularly for the most complex patients.

The two main sites in are located at:

600 University Avenue and 1 Bridgepoint Drive

Additional sites are located on various floors at:

a) Ontario Power Generation Building at 700 University Avenue b) Joseph and Wolf Lebovic Building at 60 Murray Street; c) 522 University Avenue; d) Toronto Centre of Phenogenomics; e) Wellness Centre Scarborough at 3833 Midland Avenue; f) 250 Dundas Street West; g) 2 Sheppard Avenue East, 4th Floor; h) 200 Elm Street; i) 260 Spadina Avenue; j) Sherman Health and Wellness Centre, 9600 Bathurst Street, North York; k) 2155 Leanne Blvd, Unit 118 Mississauga, Ontario

Additional Information about the hospital and its activities can be found on the Sinai Health System website: www.sinaihealth.ca

2. Aims and Objective of the Sinai Health System Accessibility Plan

The multi-year accessibility plan will help Sinai Health make advancements in meeting the requirements of the Accessibility for Ontarians Disabilities Act (AODA, 2005). The plan outlines the specific requirements of how Sinai Health System will actively work on removing barriers for people with disabilities who come to Sinai Health System.

Sinai Health System will provide the opportunity for all patients, caregivers and their families, staff, volunteers and members of the community to identify needs related to their disabilities and ensure that these needs are accommodated in a manner that supports the dignity of the 1 | Page Sinai Health System Multi-Year Accessibility Plan Reviewed September 30, 2017 Reviewed September 2018 Reviewed December 2019

individual. This will be reflected at Sinai Health System through the ongoing training and specific policies and procedures that incorporate measures to identify and remove barriers for people with disabilities. The Sinai Health System accessibility philosophy is that accessibility is the responsibility of everyone at Sinai Health System.

An accessible Sinai Health System means:

• Persons with disabilities receive services and goods in manner that meets their individuals needs • Information and communications are available in accessible formats to all patients, visitors, employees, volunteers, and people using the services of Sinai Health System • Persons with disabilities who are employed or volunteer, or wish to be employed or volunteer at Sinai Health System, are able to participate fully in the Sinai Health System employee environment • Persons with disabilities are able to physically access the space, inside and outside, of Sinai Health System • All persons are able to provide feedback to Sinai Health System on their experience and concerns related to issues of accessibility.

The 2017-2021 accessibility plan is based on input from Sinai Health System employees, patients, visitors, volunteers and accessibility stakeholders. It is organized around the following general requirements of the AODA:

• Policies and Work plans • Procurement • Training • Information and Communications • Employment • Accessible Websites and Web Content • Transportation • Design of Public spaces

3. The AODA Accessibility Committee

Sinai Health System has an Accessibility Committee that includes broad membership with representation of employees at all levels across Sinai Health System. The committee includes membership from the community and senior level executive sponsorship. The accessibility committee is responsible for guiding and directing the activities related to accessibility. Sinai Health System also receives input from various sources to inform the activities, including:

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• [email protected] • [email protected] • [email protected] • Accessibility hotline • Feedback through patient relations • Monitoring Social Media • Risk Management • Security • Diversity, Inclusion and Wellness Department • Targeted feedback from patients, caregivers, families and staff • Recruitment accessibility number • Extension at Bridgepoint

The following priorities and commitments have been developed and are supported by the broad committee. The priorities have been chosen based on:

• Sinai Health System’s commitment to harmonization and integration across the Sinai Health System resulting in a transparent and standard process across the System • Review of current processes and commitment to refresh processes to meet AODA standards and requirements. This is a priority for the annual and ongoing reviews • Feedback from stakeholders guiding improvements and changes

4. Engagement Strategy

Sinai Health System utilizes a broad engagement strategy to inform the work of the AODA accessibility committee. The strategy includes: • Collection and analysis of themes from Patient Relations Involve patients/families, visitors and staff with identified accessibility requirements (i.e. experiential review of physical space) • Partnership/Shared Leadership on AODA Accessibility Committee with intentional recruitment of patients/families, visitors and staff with identified disabilities

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5. 2017-2021 Priorities and Commitments

Requirement Plan Responsibility Status at Annual Review Policies • Review current policies at AODA This is in Policies meeting AODA main campuses Accessibility process requirements were • Refresh to create Committee established, and are in place harmonized policies for at Bridgepoint Active Sinai Health System Healthcare and Mount Sinai • Implement harmonized Hospital. Next steps are to policies across Sinai refresh the policies and Health System harmonize for the Sinai Health • Publish policies in central System location • Annual Review Requirement Plan Responsibility Status at Annual Review Procurement • Accessibility committee to Sinai Health Processes Procurement processes partner with capital System are in place meeting AODA requirements planning to ensure that Procurement are in place at both campuses accessibility continues to Team through Shared Services and be considered in internal purchasing. Ongoing procurement focus is to ensure accessibility • Explore external features are included in all resources and secure procurement templates. funding for necessary When this is not possible, renovations (i.e. clear rationale/explanation is Accessible Door documented and available Openers, Curb Cuts, etc.) upon request.

Self-Service Kiosk • Complete inventory and This is in Accessibility features are accessibility assessment process included when designing, of current kiosks procuring or acquiring self- • Ensure that accessibility service kiosks review is part of new

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procurement process • Confirm with provincial AODA office the definition of self-service kiosks within a hospital environment Requirement Plan Responsibility Status at Annual Review Training • Review and refresh training E-Learning Sinai Health System is programs across Sinai AODA Training is committed to ensuring all Health System such that Accessibility occurring. staff, volunteers and people there is one harmonized Committee, who provide goods and training program that Organizational This will be services on behalf of Sinai includes: Development & reviewed Health System will provide . E-learning modules Learning and those services in a manner . Orientation module refreshed respecting the accessibility . Training for third party Orientation on an needs of those using the vendors Human annual services. Training is an . Volunteer training Resources basis integral function of ensuring . Learner training that all service providers have • Records are maintained Third Party the necessary skills and tools • Refreshment education is Vendors to provide the service in that provided when issues are AODA manner. identified (i.e. there is a Accessibility complaint) Committee, Managers/Direc tors

Volunteers Director of Volunteers and Interpreter Service

Physicians Executive Vice President

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Records As above

Requirement Plan Responsibility Status at Annual Review Information and • Create one harmonized Information Communication accessibility webpage Technology/ Completed page for Sinai Health Communication Feedback System s Sinai Health System is • Engage patients/families Patient committed to having feedback to determine preferred Relations Office processes that are accessible method for communicating Director of to persons with disabilities and providing feedback Volunteer and and providing information • Ensure interpreter Interpreter upon request in an accessible services are available for Services format. communication and feedback (including translated materials)

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Requirement Plan Responsibility Status at Annual Review Employment • Review/Revise policies Human Completed The Employment Standard related to employment, Resources sets out accessibility accommodation and requirements that Sinai individualized emergency Health System must follow to plans for people with support the recruitment, disabilities. accommodation and • Harmonize employment

preparation of individual policies across Sinai

emergency response Health System

information for persons with • Continue with workforce On Hold disabilities. Sinai Health census (including the System is committed to experience of people with providing employment disabilities) environment that ensures people with disabilities are able to participate fully as applicants and employees of Sinai Health System.

Requirement Plan Responsibility Status at Annual Review Accessible Websites and • Ensure that all websites AODA In process Web Content and web content meets Accessibility The Integrated Accessibility the criteria as outlined in Committee, Standard requires that Sinai the standard (includes Communication Health System websites meet internet and intranet) s, Information criteria for accessibility. • Revise the Sinai Health Technology System accessibility Communication webpage to become one s and integrated webpage for Information Sinai Health System. This Technology will also contain links to all policies and work plan

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Requirement Plan Responsibility Status at Annual Review Design of Public Spaces • Ensure alignment of work AODA Ongoing The Design of Public Spaces between Redevelopment Accessibility through requires that Sinai Health and AODA Accessibility Committee, redevelop- System ensure that newly- Committee RPO ment constructed or significantly • Conduct experiential Patient process renovated public spaces are review of physical space Relations Office accessible. with patients/families to The Mount Sinai campus is identify areas for undergoing significant opportunity in physical renovation through the design RENEW SINAI program. The • Ensure patient/family program is committed to engagement in areas ensuring that the renovated being re-designed environment is accessible and (including physical space a variety of standards are in and process re-design) place as part of the • Review and confirm renovation including: accessibility of current • Standards regarding areas including the number of accessible parking garage and seating options in waiting areas listed in 1.0 rooms • Operational impact • Standards regarding committee will review accessible seating at temporary changes outdoor eating areas regarding space with • Regular meetings and AODA lens review of plans ensuring an • Ensure furniture and accessibility lens is used equipment (furnishes and • Procedures for finishes) are compliant preventative and with AODA emergency maintenance of • Construction activities accessible elements in impacting outdoor space public spaces are current are reviewed with an and procedures are in AODA lens (i.e. place for managing commissioning of space) temporary disruptions that • Impact on accessible impact accessible elements are review

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elements (eg. Elevators, regularly at Construction accessible doors) Impact meetings and mitigations strategies are in place

6. Review and Monitoring Process

The AODA Accessibility Committee meets regularly and will review progress on the work plan requirements. Quarterly updates will include review of a scorecard with indicators for priority areas to monitor/evaluate progress. As this is a multi-year plan, the plan will be thoroughly reviewed annually and a status update will be recorded and posted with the plan.

7. Communication of the Plan

The Sinai Health System multi-year accessibility plan will be posted on the internal and external websites. Hard copies are available upon request and can be provided in an accessible format upon request.

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