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Department of Transport and Main Roads About the Report Why Wehaveanannualreport Accessing Thereport Ii What Thereportcontains About Thereport • • • • •

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Department of Transport and Main Roads About the Report Why Wehaveanannualreport Accessing Thereport Ii What Thereportcontains About Thereport • • • • • Department of Transport and Main Roads About the report What the report contains The Department of Transport and Main Roads Annual Report 2014–15 describes the department’s operations for the financial year from 1 July 2014 to 30 June 2015. Content in the ‘Our Performance’ section of the report is divided into four objectives and aligned strategies, as stated in the Transport and Main Roads Strategic Plan 2014–2018. The report also presents major highlights related to each objective and whole-of-department priorities for 2015–16. Where further information is available, links to websites are included throughout the report. The report’s structure is outlined in Contents (see page 1). Why we have an annual report As well as meeting the statutory requirement set out in the Financial Accountability Act 2009 and the Financial and Performance Management Standard 2009, the annual report is a vital tool in keeping the community, industry, government and organisations informed about our performance and future direction. Accessing the report The annual report is available on the Department of Transport and Main Roads website at www.tmr.qld.gov.au or in hard copy on request. Additional annual reporting requirements have been published on the Queensland Government Open Data portal at www.qld.gov.au/data. They include: • Consultancies • Overseas travel • Queensland Language Services Policy • Government bodies • School transport operator payments About the report About ii For more information Licence Phone: +617 3066 7381 This annual report is Email: [email protected] licensed by the State of Queensland (Department Visit: Transport and Main Roads website of Transport and Main Roads) under a Creative www.tmr.qld.gov.au Commons Attribution (CC BY) 4.0 Australia licence. You can provide feedback on the annual report at the Queensland Government Get Involved website at CC by licence summary statement www.qld.gov.au/annualreportfeedback. In essence, you are free to copy, communicate and adapt this annual report, as long as you attribute The Queensland Government is the work to the State of Queensland (Department of committed to providing accessible Transport and Main Roads). services to Queenslanders from all culturally and linguistically diverse To view a copy of this licence, visit backgrounds. If you have difficulty in understanding www.creativecommons.org/licenses/by/4.0/ the annual report, you can contact us on 13 23 80* and we will arrange an interpreter to effectively communicate the report to you. Attribution Content from this annual report should be attributed to: The State of Queensland (Department of Transport and Main Roads) annual report 2014–15. ISSN: 1837–2694 * Local call charge in Australia. Higher rates apply from mobile phones and payphones. Check with your service provider for call costs. For international callers, please phone +61 7 3405 0985. iii the report About Letter of compliance 30 September 2015 The Honourable Jackie Trad MP Deputy Premier, Minister for Transport, Minister for Infrastructure, Local Government and Planning and Minister for Trade Level 12 Executive Building 100 George Street Brisbane 4000 The Honourable Mark Bailey MP Minister for Main Roads, Road Safety and Ports and Minister for Energy and Water Supply Level 15 Capital Hill Building 85 George Street Brisbane 4000 Dear Minister Trad and Minister Bailey I am pleased to present the Annual Report 2014–2015 and financial statements for the Department of Transport and Main Roads. I certify that this annual report complies with: • the prescribed requirements of the Financial Accountability Act 2009 and the Financial and Performance Management Standard 2009, and • the detailed requirements set out in the Annual report requirements for Queensland Government agencies. A checklist outlining the annual reporting requirements can be found on page 218 of this annual report or accessed at www.tmr.qld.gov.au/About-us/Corporate- information/Publications/Annual-report. Yours sincerely Neil Scales OBE Director-General Department of Transport and Main Roads ONC (Eng), HNC (EEng), BSc (Eng), C.Eng (UK), MSc (ContEng&CompSys), DMS, MBA, FIEAust CPEng, Hon FLJMU, FIMechE, FIET, FICE, FCIT, FRSA, FIRTE, FSOE, RPEQ, MAICD Letter of compliance of Letter iv Annual Report 2014–15 Contents About the report ii Ending violence in our homes and workplaces 20 What the report contains ii Workplace health and safety 21 Why we have an annual report ii Looking ahead 21 Accessing the report ii Contributing to the Queensland Government’s Letter of compliance iv objectives for the community 22 Dear Minister Trad and Minister Bailey iv Responding to The Queensland Plan 22 Contents 1 The year ahead 23 Where to find us 4 Financial summary 24 Customer Service Centres 4 Operating funding 24 Key regional maritime offices 6 Capital funding 25 Maritime information 6 Financial performance 25 Transport and traffic information 6 Financial position 25 Traffic management centres 6 Putting the customer at the centre of all we do 28 About us 10 Strategies 28 Our vision 10 Performance indicators 28 Our purpose 10 How we performed 29 Our values 10 We engage, listen to and respond to Our priorities 11 our customers and what matters to them 32 Our role 11 Passenger transport fare reduction 32 Fast facts 12 Passenger transport services 32 New technology for passengers 32 Our operating environment 14 Saving our customers time 34 Strategic opportunities and challenges 14 Driver Licence Reform 34 Connecting communities – a diverse population Guide for new residents 34 with complex transport needs 14 Nightworks put customers first 34 Unlocking the potential of the transport system’s role in supply chains 14 We share customer feedback and Safety and security of the learning across the organisation 35 transport system 14 Yammer 35 Maintaining and renewing infrastructure 15 OneTMR Customer Experience Transformation Program 35 Technology leading rapid change 15 We invest in front-line services and Stakeholder engagement 16 innovative technologies to continually Working with local government 16 improve the customer experience 36 Working with national stakeholders 16 Technology transforms customer experience 36 Major events 17 One-Stop Shop 37 Transport security and disruptive events 17 Introduction 18 We work tirelessly for the safety and security of the Customer-focused culture 18 transport system and the customers who use it 38 Road Safety 19 Road safety education 38 Capital program 19 Road safety partnerships 39 Severe Weather Events 19 Community Road Safety Grants Program 40 Reconstructing our transport network 20 Investing in road safety 40 Partnerships with indigenous communities 20 Road safety education 40 Department of Transport and Main Roads 1 Contents Safer Roads Sooner program 41 We ensure resilience of the transport Road safety improvement works 42 system – planning for and responding Use of road technology 43 quickly to disruptive events to support and connect our communities 72 Vehicle registration technology 43 Annual preparedness program 72 Emergency Vehicle Priority system 43 Business continuity 72 Heavy vehicle safety 43 Tropical Cyclone Marcia recovery 72 Bicycle safety regulation 44 Queensland reconstruction program reaches completion 74 Upgraded cycling infrastructure 44 Partnering with government, industry and the community 76 Maritime safety campaigns and initiatives 44 Strategies 76 Safe navigational access 45 Performance indicators 76 Rail safety 46 How we performed 77 Transport safety data 46 Delivering a fit-for-purpose transport network 50 We partner with industry and government Strategies 50 to deliver the best solutions for our customer and the community 80 Performance indicators 50 Key stakeholder relationships 80 How we performed 51 Project partnership – Gold Coast Light Rail 80 Transport planning 52 Research partnerships 81 Passenger transport 52 Transport infrastructure 53 We work with all of our stakeholders to ensure social, economic and We plan, manage and invest to meet the needs of environmental sustainability 82 Queenslanders now and in the future 54 G20 Leaders’ Summit 82 Transport planning 54 Engaging the heavy vehicle industry 83 Managing the transport system 57 Road construction works for Transport system investment 59 Indigenous communities 83 New Generation Rollingstock project 59 Government champion meets in Woorabinda 84 We use ingenuity and innovation to deliver Principal Cycle Network Plans 84 fit-for-purpose and value for money infrastructure Moreton Bay Rail Link project – Caring for the and supply chains that contribute to environment 84 Queensland’s economic growth 60 Crumb rubber trial 85 Rail infrastructure 60 Microbat colony relocation 85 Road infrastructure 61 We implement innovative funding Contract management 61 and investment models to achieve Marine infrastructure 62 the best value for money 86 We deliver an integrated modern, safe, Infrastructure investment 86 efficient, reliable, affordable, and We ensure our regulation is simple, outcomes accessible transport system 64 focused and helps reduce red tape 88 Bruce Highway upgrade 64 Transport safety regulation 88 Warrego Highway upgrade 65 National Maritime Safety Regulator 89 Mackay Ring Road moves to next stage 66 Enabling people to do their best 90 Other road infrastructure projects 66 Strategies 90 Addressing traffic congestion 68 Performance indicators 90 Disability Parking Permit Scheme 69 How we performed 91 Cycling infrastructure 69 Major cycling projects 69 We live and lead the Public
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