Lions Befrienders Service Association (Singapore) BACK TO BASICS

Annual Report 10 / 11 Annual Report 2010/2011 01

Our Objectives

Relieve loneliness, isolation and boredom of lonely seniors Facilitate empowering of lonely seniors Promote community participation in caring for the lonely seniors Promote active and positive ageing Encourage our seniors to age in place with community support Facilitate integration of lonely seniors into the community

Back To Basics Contents

Some say that time changes things. But 15 03 Chairman’s Message years has not changed our commitment to serve 05 Management Committee the lonely seniors in Singapore. In the midst of busyness in our everyday doing good, however, 06 Management Board Members we can easily lose sight of our initial calling. It is Ang Mo Kio time to go back to basics. Bendemeer Mei Ling In FY 2010/2011 as we celebrated our 15th anniversary, we took this opportunity to reflect 09 Staff upon our past efforts and align what we did to the core objectives laid down by the founding 10 Organisational Chart Lions. In this annual report, we set out to examine 11 Departmental Highlights how the various departments in the Association Operations, Befriending Programme did against these objectives. Volunteer Management Fundraising Operations, Outreach Programme Communications & Partnerships

33 Annex A Donors, Sponsors & Networking Partners

38 Annex B Financial Statements 02 Annual Report 2010/2011 Annual Report 2010/2011 03

Message By Chairman

I am pleased to report that for the financial year 2010 / 2011, individual Lions Clubs. As a result, the total fund raised was in on Befriending and the Outreach Department will oversee the LB had another eventful and fruitful year. The steadfast support of excess of our non-funded SACs operating expenses by a healthy SACs operation as well as the planning and administration of fund our Befrienders, volunteers, Lions Clubs, donors and networking $502 thousand for the financial year ending 31st March 2011. raising activities. We have hired two new senior staff to head the partners has allowed LB to achieve much over the years. All our two departments. They are Mr Michael Chua and Mr Norman Project Helping Hands for Elderly Monitoring System staff have put in a lot of hard work and displayed great team spirit. Tan who are appointed Manager, Befriending Programme and (EMS) I would like to say a very big thank you to everyone. Manager, Outreach Programme respectively. This project is a 3-parts collaboration among, LB, The New Paper Befriending Programme Mr Sou Fa Lee, formerly Operations Manager, is now appointed and Ngee Ann Polytechnic. Ngee Ann Poly students invented Senior Manager, Development. He is responsible for projects which We continued with the up-scaling of our Befriending Programme the EMS to monitor the seniors’ non-movement to trigger SMS to include the development of new SACs and the Elderly Monitoring which started at the request of MCYS in the year 2009 to reach caregivers who will respond to help. The New Paper, through their System. out to the growing number of seniors that require Befriending Community Social Responsibility project which they named “Project service. The last financial year we had an addition of 566 new Helping Hands” is committed to raise $1 million to fund 1,000 Conclusion Befriendees, a gross increase of 26%. However we also saw the units of the EMS to be installed in the homes of our Befriendees. As Our Association recently held its 17th Annual General Meeting closing of 246 cases due to death or institutionalisation, bringing of September 2011, the amount raised is $700 thousand. on 24th September 2011 and I am pleased to note that for the the numbers of Befriendees served at the end of March 2011 to LB is finalising the tender documents to invite bids for the first time nominations to fill LB Management Committee have 2,534, a net increase of 14%. Since the commencement of the up- manufacture of these equipment. It will be an open tender and exceeded positions available. It is indeed very encouraging to see scaling in 2009, the number of seniors served grew from 1,761 to invitation for bids is expected to be published in the local papers more Lions coming forward to serve the Association. I wish the 2,534 at the end of March 2011, a net growth of 44%. in October 2011. Upon the successful completion of a pilot in 50 new Management Committee led by Chairman – Elect Lion Richard We are currently experiencing a slowdown in our up-scaling homes, the balance of the units will be manufactured. Khoong continued success in the Mission of Lions Befrienders. because we are unable to locate the homes of other lonely seniors Updates on Fundraising efforts for Project Helping needing our service. Usually the seniors are referred to LB by the *Due to important developments at the time of print, some highlights Hands various CDCs (Community Development Councils) and we have beyond March 2011 have been included in the chairman’s mes- already exhausted their list of lonely seniors. Hopefully we will find The New Paper has through their media generated great publicity sage. a solution soon with the help of relevant bodies. on this project and as a result, elevated LB’s public profile as well. It LION DAVID LEE PHENG HOCK had also attracted 12 CEOs from various organisations, including We have recruited 249 new Befrienders, while 76 had left the Pacific Breweries (Tiger Beer), Courts, Bread Talk, St. James Power programme. This represents a net growth of 15% bringing the total Station, Singapore Tourist Promotion Board, etc. to volunteer to number of Befrienders to 1,252 at the end of March 2011. invitation to pitch for the NCSS Outstanding VWO Award 2011 (Innovation), LB submitted our two new initiatives on Befriending, cook at the Food Republic Beer Garden at St. James Power Station To cope with the difficulty in recruiting long term committed i.e. Mutual and Neighbour Befriending for consideration. Together to raise fund for the project for 12 consecutive weeks commencing Befrienders and to meet the increasing demand for LB service, two with 4 other finalists, LB was invited to pitch at the NCSS Members 1st April 2011. The amount raised by the CEOs cookout series new initiatives, Mutual Befriending and Neighbour Befriending Annual Conference on 7th September 2011. LB emerged as the was in excess of $100 thousand. were piloted in early 2011. In Mutual Befriending, we encourage winner of NCSS Outstanding VWO Award 2011 (Innovation) that The project had also attracted oil giant, The Shell Group of groupings of 2 to 3 Befriendees living within the same block or came with a cash prize of $15,000. In the year 2010, LB also won Companies who is celebrating their 120th Anniversary in neighbouring block of flats to look after each other. In Neighbour the NCSS Outstanding VWO Award 2010 (Collaboration) with a Singapore to organise charity events to raise funds dedicated to Befriending we recruit nearby neighbours to befriend vulnerable cash prize of $10,000. Project Helping Hand. Presently we have received $43,000 and Befriendees who are frail and homebound. $22,000 from funds raised from their car rally and a concert Outreach Programme On the financial aspect, for the first time we saw a significant respectively. We understand there could be more funds raised for surplus of $323 thousand in the Befriending Programme which is Our Outreach Programme is also expanding. By next year, 3 new Project Helping Hand during the balance of the year fully funded by MCYS / NCSS. This is partly due to the increase Senior Activity Centres (Ghim Moh, Clementi and Tampines) will in the funding rate, a one-off $80 thousand additional funding be ready and 1,200 seniors will benefit from the three new SACs. Organisation Restructuring adjustment and the time lag in replacement of staff due to attrition With these new centres, LB will be operating a total of 6 Senior In August 2011, we re-aligned our organisational structure to including the hiring of new Befriender Executives which is funded Activity Centres benefiting 3,148 seniors. enable better focus on our Befriending and Outreach Programmes. for every incremental 200 new Befriendees. Fund raising events i.e. Befriending Walk, Flag Day, Car Rally We reorganised and have the Fund Raising and Operation Department, which had both the Senior Activity Centres and Innovation Award 2011 continue to receive very strong support from the Lions Clubs. We also received donation from the public comprising individuals, Befriending service under its wing, incorporated into two new In response to the National Council of Social Services (NCSS) corporate, foundations as well as fund raising initiaties by departments. Firstly, the Befriending Department will focus solely 04 Annual Report 2010/2011 Annual Report 2010/2011 05

Management Committee Management Board Ang Mo Kio

LION DAVID LEE P H LION RICHARD KOONG B T LION WALLACE CHEW G H, BBM LION SIMON LIM H S LION DAVID LEE P H LION CHAN CHEE KEONG, PBM LION RICHARD SEAH H T LION CHAN CHIK WAI Chairman 1st Vice Chairman; 2nd Vice Chairman; Honorary Secretary Advisor Advisor President 1st Vice President Chairman HR Sub-Comm Chairman Fundaraising Sub- Comm

MS JESSICA GOH M K LION LOH YAN POH LION LOH CHUAN FATT LION LESLIE YONG B C, BBM LION SALLY ANG B H LION LEE SIEOW SENG LION DAVID LIM H H LION FRANCIS NG N K 2nd Vice President Honorary Secretary Honorary Treasurer Director Assistant Honorary Secretary; Honorary Tresurer Honarary Assistant Tresurer; Ordinary Member Chairman LCS & LEOS Network Chairman Befriender Welfare Sub- Comm Sub-Com

LION NANCY LIM LION LIM KIM HONG LION OH CHEW KIAT MRS VASANITHA T M, PBM LION HENRY LIANG T S LION JOSEPH LUI K H MR HO KOON THYE, PBM MR TAY KHOON ENG Director Director Director Director Ordinary Member Ordinary Member; Associate Member; Associate Member Chairman Public Relation & Chairman Befriender Recruitment Publicity Sub-Comm & Coordinations Sub-Comm

MR FONG WING CHOR MR PATRICK NG S Y, PBM LION RICHARD KOONG B T LION ALBERT TOH K H LION RICHARD SEAH H T LION CHAN CHEE KEONG, PBM PDG BOBBY ENG E P LION ARANEA CHUA K C Director Director Past President Co-opted Member Co-opted Member Co-opted Member; Co-opted Member; Co-opted Member; Chairman Training Academy/ Chairman Strategic Planning Chairman Coporate Relation Appointment & Nomination Sub-Comm Sub-Comm Sub-Comm NOT IN PICTURES: LION ANTHONY TAY K S, LION TAN THIAM THEAM PPA PBM Ordinary Member Immediate Past Chairman/ Ex- Officio/ Advisory LION ADRIAN WONG C P Ordinary Member DG STEVEN SEAH S K, PBM NOT IN PICTURES: Ex-Officio; Chairman Constitution MS LINDA KOH B T, BBM & Bye-Laws Sub-Comm Associate Member ER. DR LEE BEE WAH Chief Advisor 1st VDG SINGA RETNAM LION BARRY WEE Y T MP for Ang Mo Kio GRC MS YVONNE LIM T S Ex-Officio Co-Opted Member; Co-opted Member; Member Audit Sub-Comm LION MARINA HONG K F Chairman Audit Sub-Comm LION OH CHEW KIAT Asst Honorary Treasurer Ordinary Member 06 Annual Report 2010/2011 Annual Report 2010/2011 07

Management Board Bendemeer Management Board Mei Ling

LION DAVID LEE P H LION FRANCIS NG N K MR TAN WAH SENG, BBM LION TAN KIM KEE LION DAVID LEE P H LION SALLY ANG B H LION CLEMENT TAN H H LION ALEX LIM H M Advisor President 1st Vice President Honorary Secretary Advisor President 1st Vice President Honorary Secretary

LION PETER SI L W LION RICHARD CHEW LION CHIA LAI SOON LION CHONG LEN FONG MR GEORGE CHIA S B PBM LION LIM ENG HENG MR FOO SEE KEAT, PBM MR RAYMOND GAN K C PBM Honorary Treasurer Director Director Director Director Director Director Director

MR GEORGE KHNG J S LION LISA NG L G MDM ELSIE SIM A W LION MAGDELEINE KWAN Y P LION JOHNATHAN YAP C C MS NG PAT JIUEN DIRECTOR Director Director Director Director Director

NOT IN PICTURES: NOT IN PICTURES: MR BAEY YAM KENG MS PAMELA GOH M H DR LEE BOON YANG LION RONALD CHUA T Chief Advisor Director Chief Advisor; Director MP for Tanjong Pagar GRC MP for Jalan Besar GRC LION EMILY TAN W L LION JERRICK TAY C P MR. KWAN SWEE MENG Director LION RICHARD NG K H Director 2nd Vice President 2nd Vice President LION RICHARD AARON LIM LION TAY KIM CHUAN LION BALA C K MR CHENG CHUNG SHENG Director SARAVANAMUTHU Director Director RAJARATNAM Honorary Treasurer LION TJEN HIAN KA LION CHUA JAN CHIAO Director LING LION GOH BOON KOK Director Adviser 08 Annual Report 2010/2011 Annual Report 2010/2011 09

Staff Organisational Chart

Administration Department and Communications & Partnerships Department Management Committee Front left to right: Behind left to right: Mr Eric Cheong F S Ms Yuliana Murjono Communications & Finance Manager Executive Director Admin Assistant Partnerships Manager Mr Elthea Lim S L Ms Justina Teo J Y MIS Executive Communications & Partnerships Executive Mr Goh Boo Han PBM Management Executive Director Finance Unit Operations Fundraising Communications Information Department Department & Partnerships Operations Department Befriending Programme System Unit Department Behind left to right: Front left to right: Mr Andy Shee M K Ms Emily Ong Y L Befriender Executive Volunteer Programme Executive Executive Manager Manager Manager Manager Mr Ben Poh K G Ms Stephanie Goh S M Befriender Executive Befriender Executive Mr Jimmy Lim K H Ms Jasmine Tan H K Assistant Manager Executive Executive Befriender Executive Assistant Operations Manager Mr Sim Yong Ms Sally Gui K W Befriender Executive Befriender Executive Mr Sou Fa Lee PBM Ms Teo Bee Hong Operations Manager Befriender Executive Befriending Programme Outreach Programme

Befriender Executive (10) Volunteer Management Executive

Management Board Management Board Management Board

Operations Department Outreach Programme Ang Mo Kio 318 Seniors Activity Centre Bendemeer Seniors Activity Centre Mei Ling Seniors Activity Centre LB (Ang Mo Kio) SAC LB (Bendemeer) SAC LB (Mei Ling) SAC From left to right: From left to right: From left to right: Ms Brenda Teo W L Ms Joan Lee Ms Yvonne Tay W L Centre Manager Centre Manager Programme Executive Ms Lily Ng Ms Teo Bee Hong Mr Adrian Chia B G Centre Manager Centre Manager Centre Manager Befriender Executive Befriender Executive Centre Manager Mr Alfred Ng B H Ms Lisa Lee C L Mr Lam Shao Quan Programme Executive Programme Executive Programme Executive

NOT IN PICTURES: Befriender/Programme Executive (2) Befriender/ Programme Executive (2) Befriender/ Programme Executive (2)

Ms Nina Wong J C Ms Mabel Kong L F Fundraising Manager Befriender Executive

Ms Lau Leong Ching Ms Flynn Tan R L Fundraising Executive Befriender Executive Relieve loneliness, isolation and boredom of lonely seniors 12 Annual Report 2010/2011 Annual Report 2010/2011 13

Every senior hopes to be in pleasant and loving com- pany of relatives and friends. Through Regular Visi- tations by Befrienders (volunteers), seniors staying Web-based Data System alone can look forward to weekly visits from someone to bring some warmth and colours to their The web-based data system went ‘live’ in February 2011. mundane lives. This 2-year National University of Singapore student- project was led by Professor Ben Leong, NUS School of As at 31 March 2011, our island-wide Befriending Computing. As Lions Befrienders upscale our programmes Programme reaches out to about 2,500 lonely over the next 5 years, the web-database will help us seniors mainly living in rental flats, aged 65 years achieve data management, documentation and reporting and above and have limited or no family support. in a seamless and integrated manner. This is in tandem In this financial year, Lions Befrienders has also with our aim of improving our IT system to meet our longer adopted a new Web-Based Data System which term needs. helps us to monitor our seniors and the programme more efficiently. The integrated web database which replaced the existing Access database will impact the association in the following ways: Befrienders & Befriendees Served at 31st March 2011 Firstly, the web-database allows staff to access real time Befrienders (BFRS), Befriendees(BFES) Information 24/7 and this can be done not only at the office BFRS BFES but from home or anywhere with internet connections. This As at 1st April 2010 1079 2214 offers greater work flexibility to our staff.

Registered up to 31st March 2011 249 566 Secondly, the web-database with its integrative features Closed up to 31st March 2011 (76) (246) can help us effectively access and collate data for various

Total as at 31st March 2011 1252 2534 purposes with minimum efforts. For example, with the web Total served as at 31 March 2011 1328 2780 Report Module, you can see at a glance how often and Below is the story of how our Befriending Programme has helped when our seniors have been visited or the activities they relived the loneliness and isolation of one senior. have participated over any time frame.

Every day was an agonising day of emptiness for the single, 82 Madam Teo years old Madam Teo Geok Eng who lives alone in Owen Road. She was homebound due to her limited mobility and problem persisted with their visits and showed genuine concern. With of breathlessness. She needed much assistance but was helpless the support and care by our Befrienders and community help, with no family support nor anyone at home to help her with her Madam Teo picked herself up. daily activities, nor anyone to lend a listening ear and provide Thanks to Befriending, Madam Teo has found friendship and comfort to her. hope, and defeated loneliness, boredom and social isolation. The turning point in her life came when Madam Teo received our From being a depressed, homebound person, Madam Teo Befriending Service. It was an uphill task for our Befrienders, one now, radiates more vitality and energy. When one talks to her, that requires a lot of commitment, persistence and time to help it is difficult to picture how she was like nine years ago. She Madam Teo, who had been isolated for a long time. Madam is now one of the happy Befriendees who look forward to her Teo was initially not receptive to the visits, but our Befrienders Befrienders’ visits and social activities. Facilitate empowering of lonely seniors 16 Annual Report 2010/2011 Annual Report 2010/2011 17

The Befriending Programme also instils the value of empowering our more able Befriendees, also known as Senior Helpers, to help fellow Befriendees in whatever NCSS Outstanding Voluntary Welfare ways they can. In the financial year 2010/2011, we had a total of 2,363 sponsored and social activities Organisation Award 2010 (Collaboration) coordinated for our Befriendees. During the National Council of Social Service Members Whenever there were these Group Activities or Outings, Conference held on 12 October 2010, Lions Befrienders the senior helpers were encouraged to look after the was presented the inaugural NCSS Outstanding Voluntary frailer Befriendees. The positive impact on these senior Welfare Organisation Award 2010 (Collaboration). helpers is that it boosts their self–esteem and improves The award recognises our efforts to engage our seniors their social well-being. continually through extensive collaborative work with many corporations, grassroots organisations, schools and fellow These opportunities to step out of their homes to VWOs. In this financial year, we have coordinated a total enjoy meaningful interactions with their peers also of 2,362 sponsored and social activities for Befriendees’ help them remain connected with the main stream participation. of the society. Lions Befrienders have moved beyond our core duty Below is the story of how our Befriending Programme has empowered of befriending seniors, to providing them with other and gave meaning to the mundane life of one senior. engagement opportunities and services such as outings, Even though befriending service has helped to relieve her outdoor recreation activities, rations distributions, home loneliness, Madam Yong Xin Rong’s was not contented with improvement initiatives, etc. being a passive recipient of service all the time. Although she is single, the 75 years old Madam Yong was never in a state of self-pity. She had always wanted to feel useful and stay connected to the community.

Madam Yong said, “I can help to inform the seniors living in Madam Yong (above right), helping out a fellow senior. my block of any activities when the Befrienders are not free. I live she is also the mouthpiece of many of her peers. in the same block as my fellow peers. I feel bored easily and by helping, I can help myself by helping others. Life has more meaning The Madam Yong today is the true embodiment of an empowered when one can give and receive. We can’t take all the time ...” client. There are no limits to what a lonely senior could do when With encouragement and the guidance of the Befrienders and given opportunities and proper guidance. Befriending Service for Befriender Executive, Madam Yong not only helps the Befrienders, the lonely seniors indeed helps to add life to years! Promote community participation in caring for the lonely seniors 20 Annual Report 2010/2011 Annual Report 2010/2011 21

The Volunteer Management department continues to recruit committed Befrienders to care for our seniors. Training sessions and on-the-field mentoring ensure LB 15th Anniversary Dinner cum that Befrienders are equipped with the skills to carry out their tasks. Appreciation and Awards Presentation 2010

At the same time, our Volunteer Programme is able On 4 November 2010, we celebrated our 15th year to leverage on dedicated and resourceful Befrienders anniversary in conjunction with this year’s Appreciation and Lions Clubs members to promote community and Awards Presentation night. To commemorate the event, participation to care for our seniors in other supporting we held a 100-table banquet at Raffles City Convention areas. They do so by creating awareness amongst Centre, The biggest ever since inception. The programme their network of contacts to bring in more volunteers, included looking back on all the milestones achieved by sponsors for household items, activities, meals and Lions Befrienders in the past 15 years. services such as hair-cut or handyman services etc. The Guest-of-Honour was the President of National At the end of the year, Lions Befrienders shows our Council of Social Service RADM (Ret) Kwek Siew Jin BBM, appreciation to all who have volunteered for and/or PPA(E), PPA(P), PBM. The event was attended by 1000 supported the organisation at our annual Appreciation guests, made up of Lions Clubs members, Befrienders and and Awards Presentation night. networking partners.

Below is the story of how one Befriender who pulled in her friends to care for seniors together.

The story of Mdm Doris Yuen is one of the many dedicated Befrienders who have helped promote community participation in caring for the lonely Befriendees. Family Day 2010

With staff support, the monthly Sunshine Day was conceived to Lions Befrienders held our Family Day for Befrienders on 5 bring ‘sunshine and warm’ to all Befrienders and Befriendees. December 2010. It was attended by 400 Befrienders and Each month, Befriendees and Befrienders gather together their family members. The event programme, planned by at the void-deck of Blk 3 Marsiling Road to enjoy exercises a committee made up of Befrienders themselves, included Madam Doris Yuen (above right), with a senior at the monthly and games to stimulate them mentally and socially. lunch at Jurong Safra and a guided tour for all at Singapore Sunshine Day. Discovery Centre. Semi-mobile Befriendees are wheel chaired from their homes to participate. The more able Befriendees are tasked to help in table colleagues helped prepare meals for the Muslim Befriendees; her and chair arrangement. son also helps to deliver logistics to the venue.

Mdm Doris Yuen mobilised her friends, colleagues and family She also constantly hunt for sponsors for rations and hong baos members to make the Sunshine Day Programme possible. She which are distributed during special festive occasions. She also formed an Organising Committee among her Befrienders to roped in grassroots’ contacts to sponsor and distribute rations plan and run the activity. Befrienders and her grassroots’ friends during the Sunshine Day, while her spouse provides ad hoc who had passion to cook were mobilised to cook; her Muslim handyman services. Promote active and positive ageing 24 Annual Report 2010/2011 Annual Report 2010/2011 25

To support the Outreach Programme and our three Seniors Activity Centres (SACs) located at Ang Mo Kio, Mei Ling Street and Bendemeer, the Fundraising New record set at Befriending Walk 2010 Department ran three fundraising projects in this financial year. Two of these projects were organised in collaboration with Lions Home for the Elders. The funds raised go to helping centres continue their programmes and to reach out to more seniors to face the challenges of a fast greying population.

At our SACs, we organise and create opportunities to engage seniors in a host of physical, mental and social activities such as line dance, choir singing, language classes and board games etc. to keep them active. There, they get to mingle with other seniors and younger volunteers, expanding their social circle. The centres are instrumental in helping seniors age positively and to find security, friendship, happiness, love and dignity in their golden years.

Below is the story of one of our fundraising projects and how one of the seniors who visits our centre, participated in it and got the rare Another fundraising event we organised was Befriending Walk 2010. It was held on 25 September 2010 at Admiralty opportunity to ride in a sports car. Park and attended by more than 1000 people. The Guest-of-Honour was Minister for Foreign Affairs & Minister for Law, Mr K Shanmugam. The highlight of the event was setting a new record in the Singapore Book of Records with 810 Lions Befrienders and Lions Home for the Elders co-organised a participants potting plants at one location. Charity Amazing Race in aid of their programmes and services Mr Tan (above right), got to ride in a Ferrari at our Charity Amazing Race. on 9 January 2011. The Charity Amazing Race saw 114 cars travel to up to 4 pitstops situated all over Singapore. In Occasionally, he joins in on sponsored outings organised by the conjunction with this charity event, some of our seniors were centre as well. invited to experience the excitement. To add meaning to the event, we also specially arranged for some drivers to take the On this day, Mr Tan witnessed the flag off of all 114 cars and he seniors for a spin in their luxurious cars. Mr Tan Guan Keng got to ride in a Ferrari. It was an experience of a lifetime for him. was one of them. When he went to the centre the next day, he was extremely happy and thanked the centre staff for giving him such an opportunity. Mr Tan lives alone in a 1-room rental flat at Bendemeer Road. He His happiness is why we will not stop seeking new experiences used to be a full-time bus driver. Now, he still drives a school-bus for not just for one senior, but for all our seniors, to help them age on a part-time basis to earn for himself some money to pay rent positively and actively. and to support himself. Feeling lonely, Mr Tan had started coming to the centre after his work. A quiet man, you would see him at The funds raised in this charity event were more than our Bendemeer SAC, passing his time by reading newspapers. $270,000, which was allocated equally to the two charities. Encourage our seniors to age in place with community support 28 Annual Report 2010/2011 Annual Report 2010/2011 29

With a wide range of community based support services available, our seniors are supported to age in place and thereby preventing them from premature Centre Membership & Centre Volunteers institutionalisation. On top of providing social activities, our three Seniors Activity Centres under the Centre Membership & Centre Volunteers As at 31st March 2011 Outreach Programme aid in providing referral and other help services to seniors residing at the service Centre Centre Membership Volunteers boundaries of our three centres. As at 1st March 2010 1915 112 Throughout this financial year, we provided services Total as at 31st March 2011 1945 115 such as monitoring of home alert alarm systems, arranging of meal services, medical appointments, escort services, and home nursing. Other services such as financial application, counselling services were also coordinated and referred to relevant Report on Services Provided agencies. We work closely with these agencies to help seniors age in place for as long as possible. Report on Services Provided As at 31st March 2011

Below is the story of one of the seniors who is an active member of AMK 318 MEI LING BENDEMEER TOTAL one of our centres; how he builds up a strong social network by being No. of Information* active at our centre and continues to age in place in his own home. provided/assisted 256 95 291 642

No. of Referrals handled 12 8 24 44 76 year old Mr Wong Chow Lin had been living alone in his one-room rental flat in Queenstown since his mother died more * Information refers to letter regarding, assistance in making medical or dental appointment, explaining and update Government Policies and handle enquiries on public transport. than 10 years ago. He was working full-time until a fire accident broke out at home and he had to stay home to recuperate. Since then, he spends his free time usefully by participating in Mr Wong, sitting outside our Mei Ling Seniors Activity Centre the activities organised by our Mei Ling Seniors Activity Centre (SAC), including our sign language dance group. downstairs (to the centre) and we are not seen by others, they Alert Alarm System Report come and knock on our doors.” He has made many friends at the Centre and is close to the centre volunteers and staff, and would approach them whenever Mr Wong is thankful for the Outreach Programme for Alert Alarm System Report As at 31st March 2011 he needs help. He is confident of being able to age in place making his life meaningful as well as for the support and feels secure about staying alone. He says, “If we do not go network provided by the staff and volunteers from the SAC. AMK 318 MEI LING BENDEMEER TOTAL AMK 217

Emergency 5 6 10 21

Non - Emergency 26 76 62 164

Activated During 16 37 29 82 Office Hours

Activated After 13 45 43 101 Office Hours Facilitate integration of lonely seniors into the community 32 Annual Report 2010/2011 Annual Report 2010/2011 33

The integration of Seniors into the community is of great importance. It helps them feel belonged to the commu- nity. The Communications and Partnerships Depart- Project Helping Hands ment achieve this objective through collaborating with community members; corporates, schools, public indi- Project Helping Hands was mooted by The New Paper viduals and groups. Such partnerships create oppor- and Ngee Ann Polytechnic to help lonely seniors living in tunities for Seniors to engage in social activities and to a one-room flat to obtain help in the event of emergency keep in touch with different members of the community. through the detection of the sensor motion devices. Since its massive launch by The New Paper in October with Throughout the financial year, public education and intensive media coverage, we saw a generous pour in of outreach were conducted to help raise the profile of donation in support of the project. The donation came from the organisation to the community at large. Notably, many individuals as well as organisations and companies. Lions Befrienders has forged a closer relationship with A total of $450,000 had been raised from October 2010 The New Paper in line with the developments of Pro- to March 2011. ject Helping Hands. The result is receiving extensive media coverage and public support for the project.

Below is a successful example of how we have managed to bridge Front from left to right: our seniors and a corporate group of volunteers, and in which they Lion David Lee, Chairman of Lions Befrienders, Mr Dominic Nathan, Editor for The New Paper and Mr Foo See Meng, Deputy Principal both enjoy the company of each other. of Ngee Ann Polytechnic Since 2006, staff from the Prime Minister’s Office (PMO) has partnered Lions Befrienders in befriending 40 of our Seniors from Aljunied Crescent. They chose to work with LB because they felt that the elderly was one of the more neglected groups. Group photo of PMO staff and our seniors form Aljuinied Crescent during one of their regular void-deck gatherings. They wanted to do more to engage this group of people, who otherwise could have been forgotten with all the hustle and bustle of daily life. Another objective of the project was to try to get the of special games to boost up the festive mood. As the Seniors younger employees to learn to mix and interact with the older continually engage socially with other individuals, their psycho- generation. emotional well-being improves.

On a regular basis, PMO staff visits the Seniors at their homes, Rome was not built in a day; and neither does a relationship. After bringing with them packed meals and they chat over food. Many five years now, the PMO group has developed a deep friendship times, they also use the void deck as a main gathering place with these Seniors that goes beyond just getting them to come to bring all 40 Seniors and staff together to play games and together to interact. The sustained interaction had helped these have fellowship with one another. Especially during festivals Seniors integrate into and derive greater emotional connection in like Chinese New Year and Dumpling Festival etc, they think up the community. 34 Annual Report 2010/2011 Annual Report 2010/2011 35

Annex A

Donors, Sponsors & Networking Partners

Disclaimer: While care has been taken to ensure accuracy of all Le Champ (SEA) Pte Ltd Kranji Primary School LCS Katong entries we apologise for any omissions and/or errors. Lihua Event Management Marsiling Primary School LCS Khatib Mandarin M1 Limited Millenia Institute LCS Mandarini Networking Partners Mapollo Catering Nanyang Girls’ High School LCS Nanyang (Government & Quasi - government) MediaCorp Pte Ltd Nanyang Junior College LCS Nee Soon Central Singapore Community Development Council Movies with Motion Pte Ltd Nanyang Polytechnic LCS Neesoon Mandarin Government of Singapore Investment Corporation (GIC) National Environment Agency Nanyang Primary School LCS New Central Home Team Academy @ Choa Chu Kang Nokia Pte Ltd National Technological University LCS North Housing Development Board Orangetee.com Pte Ltd National University of Singapore (Faculty of Dentistry) LCS Oscar Ministry of Education Oversea-Chinese Banking Corporation Limited National University of Singapore (Rotaract Club) LCS Paterson Ministry of Health Pan Pacific Hotel Singapore Ngee Ann Polytechnic LCS Pearl’s Hill National Environment Agency PestBusters Pte Ltd Northview Primary School LCS Raffles City National Volunteer & Philanthropy Centre Power Instruments Pte Ltd Pasir Ris Primary School LCS Royal National Youth Council Prime Minister’s Office, Public Service Division Peicai Secondary School LCS Sentosa North East Community Development Council Rapellez Pte Ltd Preschool for Multiple Intellegiences (PMI) LCS Serangoon Gardens North West Community Development Council Regent Media Pte Ltd Queenstown Primary School LCS Stamford Singapore Police Force, Rickson’s Kitchen Raffles Girls’ School LCS Tanah Merah Commercial Affairs Department SETSCO Services Pte Ltd Raffles Institution LCS West Singapore Prison Office Siemens Pte Ltd Republic Polytechnic LCS Whampoa South East Community Development Council Singapore Exchange Limited (SGX) School of the Arts LCS Tanglin South West Community Development Council STSKF Pte Ltd Sengkang Secondary School - Netball Team Lionness Club of Singapore Young PAP Secretariat Sumitomo Bakelite Singapore Pte Ltd Singapore Management University (School of Economics) NTUC FairPrice Foundation National Youth Council Tay Choon Mong Agency Singapore Polytechnic Pei Hwa Foundation Limited The Lense Men St Andrews Junior college Tsao Foundation Networking Partners (Coporate) The Lens Men(S) Pte Ltd St Margaret Secondary School Accor Solidarity The New Paper St Nicholas Primary Sehool Networking Partners ACTFA School of Dance and Performance Arts Tong Seng Produce Pte Ltd St Andrew’s Junior College (Grassroots Organisation) Aesthetics Marketing True Fitness Pte Ltd St Andrew’s Secondary School Aljunied-Hougang Zone 9 RC Akzo Nobel Paints (Singapore) Pte. Ltd Unigold International Pte Ltd Telok Kurau Primary School Ang Mo Kio Women Executive Committee Alliance Pest Management Pte Ltd Xin Wen Engineering Pte Ltd Unity Secondary School Bishan East CC (WEC) Ascendas Pte Ltd Yuan Wei Deep Sea Giant Garoupa Fish Porridge & Steamboat Woodgrove Secondary School Central Singapore Community Development Council Bintan Resort Ferries Pte Ltd Woodlands Primary School Changi-Simei Citizens’ Consultative Committee Central Narcotics Bureau Networking Partners (Education Institution) Woodlands Ring Secondary School Kallang CC MC City Developments Limited (City Sunshine Club) Admiralty Secondary School Yew Tee Primary School Kampong Kembangan Community Club CLS International Marketing Pte Ltd Ahmad Ibrahim Primary School Yishun Town Secondary School Marsiling Community Centre, ComfortDelGro Corporation Limited Ahmad Ibrahim Secondary School Youth Executive Committee Crust Gourmet Pizza Bar Anderson Junior College Networking Partners Marsiling Grassroots Organisations DDB Advertising Anglo-Chinese School(Independent) (Clubs/ Associations/ Foundation) Queenstown Community Centre DDB Group Singapore Bukit Batok Secondary School LCS Aces Queenstown Mei Ling Zone Residents’ Committee Far East Organisation Catholic High School, Singapore LCS Alpha Mandarin Rivervale Community Centre Management Commmittee Gardenia Foods (S) Pte Ltd CHIJ Our Lady of the Nativity LCS Amber Teck Ghee RC Zone B GE Aero Energy Products & Services (Singapore) ChongFu Primary School LCS Arcadia Teck Ghee RC Zone C Gim Tim Pte Ltd Clementi Primary School LCS Eunos Teck Ghee RC Zone D Gold Kili Trading Enterprise (S) Pte Ltd Clementi Secondary School LCS Evergreen Teck Ghee RC Zone J Goodwood Park Hotel Dunman High School LCS Fort Canning Tiong Bahru Community Centre, Hong Leong Holdings Limited Guangyang Secondary School LCS Fullerton Senior Citizens’ Executive Committee ICECUBE HQ Holy Innocents’ High School LCS Goldhill Toa Payoh East Community Club, IEEE Power & Energy Society Hougang Secondary LCS Goodwood Women’s Executive Committee Imelda Hairdressing School Hwa Chong Institution LCS Henderson Woodlands Community Club, J & R Bossini Fashion Pte Ltd ITE College Central (Bishan Campus) LCS Host Senior Citizens’ Executive Committee Juzz for Cars Pte Ltd ITE College West (Clementi Campus) LCS Island Kim Guan Guan Juying Primary School LCS JiYang Kimly Food Holdings Pte Ltd Juying Secondary School LCS Jurong 36 Annual Report 2010/2011 Annual Report 2010/2011 37

Networking Partners (VWO) 沾风堂 DONOR FOR CASH Lim Hong Liang 1,000.00 365 Cancer Prevention Society (Singapore) 清善堂 Lim Hoo Hong 1,000.00 Beijing Guoan Football Club $50,000 and above Lim Kim Noi, Elsie 1,000.00 Networking Partners (Individual/ Other Groups) Aixin Society Singapore Exchange Limited 66,019.65 Lim Kim Shui 1,000.00

Care N Share Society A Group of Philanthropist Ng Soh Kiau 1,000.00 CCN SAC @ BLK 420 A Group of SMU students $10,000 - $49,999 Quek Keng Lian 1,000.00 Centre for Enabled Living Alexis Teo and Friends Singapore Tote Board 40,000.00 Siem Seng Hing & Co. Pte Ltd 1,000.00 Centre of Activity & Recreation for the Elders Alice Sim Soh Hong and Friends Chasen Logistics Services Ltd 30,000.00 Sinapore Casket Co. Pte Ltd 1,000.00 Chong Hua Tong Tou Teck Hwee Andrew Lee Jean Elegance Beauty Centre 24,520.00 SK Chemical Trading Pte Ltd 1,000.00 HighPoint Community Services Association Central Narcotics Bureau Jeffrey Chow Kong Hoe 20,000.00 Swatow Sia 1,000.00 Home Nursing Foundation Clementi Befrienders Safe Foil Manufacturing Pte Ltd 20,000.00 Tan Chor Keow 1,000.00 Crystal Jade Kitchen The Shaw Foundation Pte 20,000.00 Hope Centre (Singapore) Tey Beng Hea 1,000.00 Hope Worldwide(Singapore) Edmund Tan See Rui Qi 15,000.00 Esther Ng Richie Chew Chee Kong 10,252.00 Hwa Yen Buddhist Society PROJECT HELPING HANDS International Association for Volunteer Effort (IAVE) Fenny Mynard and Friends Mitsubishi Electric Asia Pte Ltd 10,000.00 Choo Chiau Beng 10,000.00 Lotus Light Charity Society (Singapore) Foo York Moi Dominic Anthuvan Nathan 10,000.00 Majlis Ugama Islam Singapura (MUIS) Fostering Affection to Elderly (FATE) $5,000 - $9,999 Fung Mabel 10,000.00 Malay Youth Literacy Association (4PM) Francis Ng Republic Polytechnic 8,214.30 Lee Lay Choo 10,000.00 Man Fut Tong Welfare Society Goh Boon Kok Systems On Silicon Manufacturing Estate Of Chia Soon Chiang(Deceased) 9,000.00 Realm of Tranquility Hi-Five Youth Group Company Pte Ltd 6,128.00 Ho Mui Peng 7,500.00 Shinnyo-en Singapore Hong Bong Chee and Friends Choo Oi Chan 5,300.00 Chan Joo Cheng 5,000.00 Singapore Heart Foundation Jazreel Chua Architects 61 Pte Ltd 5,000.00 Chouw Fong Mien 5,000.00 Singapore Red Cross Society Jennifer Seng Soo Seow Hong Leong Foundation 5000.00 Gan Kok Hwa 5,000.00 The Boys’ Brigade in Singapore Joanna Tan Ley Choon Constructions & Lim Boon Wah 5,000.00 Wat Samnak Poh Pu Lersi Na Lai (Buddhist) John Phua and Friends Engineering Pte Ltd 5,000.00 Lipico Technologies Pte Ltd 5,000.00 YAH Community College Juwenna Goh and Friends The Global Serve Pte Ltd 5,000.00 Ng Min Yee 5,000.00 Young Women’s Association of Singapore Karen Kwee Kendy Siew Wei Tieng $1,000 - $4,999 Ocbc Bank Ltd 5,000.00 See Lai Min 5,000.00 Networking Partners (Religious Organisation) Khoo Hsien Foo Grandluxe Private Limited 4,000.00 Eddie Yeo 3,000.00 748 Hungry Ghost Festival Committee Koh Soon Song Dr Frank Cintamani 3,600.00 Mellford Pte Ltd 3,000.00 Central Sikh Temple Kreta Ayer Befrienders Ang Bee Hoon 3,000.00 Wee Inn Hwee 3,000.00 Guan Long Tua Xiang You Hui Association Lawrence Loke Chor Leng and Friends Kwan Im Thong Hood Cho Temple 3,000.00 Wong Pui Ying 2,500.00 Ing Shen Tian Lee Choo Poh and Friends Lee Foundation 3,000.00 Shahul Sali 2,150.50 JiKong Tuan Leow Keng Soon Tan Chin Tuan Foundation 3,000.00 West Spring Sec School 2,107.00 Jurong Guan Fa Tan Lim Hoo Hong Sembawang Shipyard Pte Ltd 2,834.00 Cathay Photo Store Private Limited 2,000.00 Kshitigarbha Buddhist Society Magdeline Kwan Ng Soon Heng 2,700.00 Chong Kwong Chow 2,000.00 Life Bible-Presbyterian Church Mark Phwee Wan Health Sciences Authority 2,300.00 Et Sound Enterprise Pte Ltd 2,000.00 Lin Chee Cheng Sia Temple Mary Tang Mah Guat Hoe 2,100.00 Gunung Sayang Association 2,000.00 Lorong Koo Chye Sheng Hong Temple Association Mdm Tan Ai Leng and Friends Beng Hui Marine Electrical Pte Ltd 2,000.00 Ho Kin Wong Kenneth 2,000.00 Moriah Bible-Presbyterian Church Melissa and Friends Chen Siew Meng 2,000.00 Huang Eng Guan 2,000.00 Palyul Nyingma Buddist Association Nancy Lim Choicehomes Investments Pte Ltd 2,000.00 Jcs-Echigo Pte Ltd 2,000.00 Poh Ern Shih Ng Soon Guan and Friends Chow Ching Leong Construction 2,000.00 Karen Wee Swee Kwan 2,000.00 Shen Bei Tang Ng Soon Heng Hu Rong Feng 2,000.00 Lee See Kiat 2,000.00 Shun Zhong Tan Pang Wei Siong and Friends Innotech Communication Pte Ltd 2,000.00 Lim Hwee Keng 2,000.00 Sri Muneeswaran Temple Png Eng Huat Ma Ong Kee 2,000.00 Lim Siang Hoe Benny 2,000.00 Swatow Sia Richard Ang United Soil Engineering 2,000.00 Tan Lam Seng 2,000.00 Tai Shang Lao Jun Temple Ronny Sim Juying Secondary School 1,890.80 Tan Lay Hong 2,000.00 Tang Gah Beo Saibaba Chinese Group Michael Shone 1,427.00 Tiang Lay Nguk 2,000.00 Thekchen Choling (Singapore) Sally Chng and Friends Pan Yuehan 1,388.00 Tien Siew Ling 2,000.00 Tibetan Buddhist Studies Society Shirley Low and Friends Minnie Seow Lai Peng 1,300.00 Toh Lay Hong 2,000.00 Tiong Ghee Temple Simon Ng Leo Club Of Singapore Polytechnic 1,200.00 Wang Wai Lian 2,000.00 Ti-Sarana Buddhist Association Sunny Suwanto Cheryl Chua Lian Sze 1,188.00 Wong Kam Meng, Elias 2,000.00 Toa Peh Gong Temple Tay Kim Chuan and Friends Super Steel Pte Ltd 1,100.00 Michael William Sturrock 1,850.00 Wu Yu Dian Teresa Au Airelated Services Pte Ltd 1,000.00 Oh Sok Cheng 1,250.00 Yim Gah Dian Teri Tan and Friends Alan Lim 1,000.00 Tay Khoon Eng 1,200.00 Yin De Dian Veronica Leong Alvin Lim Hwee Hong 1,000.00 Excelpoint Systems (Pte) Ltd 1,033.00 Yin Shen Dian Victor Lim Amanda Kok Rong Zhen 1,000.00 A.P. Logistic Pte Ltd 1,000.00 Zhu An Tang Yam Hai Law and Friends Ang Choon Cheng 1,000.00 Ang Hing Yong 1,000.00 丹绒百葛无尾巷中元会 Anvisage Gifts 1,000.00 Bunterm Bunyaraksh Goh 1,000.00 天师坛 Atp Engineering Pte Ltd 1,000.00 Chai Shu Fah 1,000.00 宝竹宫 Cho Weng Fong 1,000.00 Chan Choon Mong 1,000.00 封德坛 Chua Bros Transportation Pte Ltd 1,000.00 Cheong Foong Meng 1,000.00 斗天宫 Lim Chwee Heng 1,000.00 38 Annual Report 2010/2011 Annual Report 2010/2011 39

Cheong Hock Soon 1,000.00 Ow Yong Cho Hoi 1,000.00 Chio Yuen-Lyn Marianne 1,000.00 Pang Sui Lan 1,000.00 Chong Seng Tong Robert 1,000.00 Phua Mary 1,000.00 Annex B Chong Zhan Ping 1,000.00 Poh Chee Yong 1,000.00 Choy Choong Tow 1,000.00 Quah Bee Jin 1,000.00 Financials Choy Su-Lynn 1,000.00 R. Dhinakaran 1,000.00 For The Year Ended 31st March 2011 Chu Poh Heng Sebastian 1,000.00 Santokh Singh Grewal 1,000.00 Chua Poh Kim 1,000.00 Seah Lily 1,000.00 Chua Suet Kian 1,000.00 Sng Hoon Leong Eddie 1,000.00 Chuang Hui Ling 1,000.00 Sng Mui Mui Nancy 1,000.00 Eldhi Yandi 1,000.00 Tan Ah Lam 1,000.00 Staff Salary Band for FY 2010/2011 Gee Gek Leng 1,000.00 Tan Ban Huat 1,000.00 Annual Remuneration * > $100,000 Goh Lek 1,000.00 Tan Beng Tan 1,000.00 No. of staff 1 Goh Su Yenn 1,000.00 Tan Eng Teng, Marc 1,000.00

Goh Toh Siong, Kenny 1,000.00 Tan Geok Liew 1,000.00 Helen Tan Chor Hwang 1,000.00 Tan Kee Wee 1,000.00 * Salary and bonus (including staff’s CPF contribution) Ho Kiam Leong 1,000.00 Tan Pheck Lan 1,000.00 Hoe Boon Meng 1,000.00 Tan Seow Hwee 1,000.00 Hsu Eng Thye 1,000.00 Tan Siew Kheng 1,000.00 Ian Percy Rickwood 1,000.00 Tan Swee Hwa 1,000.00 Jennifer Chi On Lau 1,000.00 Tan Yang Koon 1,000.00 Kim Sang @Chong Kim Sang 1,000.00 Teng Sai Gek 1,000.00 Koh Gek Hwa 1,000.00 Teo Lay Hua 1,000.00 Kuan Soon Guan 1,000.00 Teo Yeok Kwee 1,000.00 Lau Yee Wan 1,000.00 Thio Ma Lang 1,000.00 Law Siew Mei 1,000.00 Wee Chew Teck 1,000.00 Lee Ah Yong 1,000.00 Winnie Shepherdson 1,000.00 Lee Boon Tong 1,000.00 Wong Ah Kheng 1,000.00 Lee Cheng Ean 1,000.00 Wong Chee Leong 1,000.00 Lee Cheng Kiong 1,000.00 Wong Hong Chee 1,000.00 Lee Hui San 1,000.00 Wong Khoon Yoong 1,000.00 Lee Kim Siong 1,000.00 Wong Lee Fun 1,000.00 Lee Shee Wei, Wyatt 1,000.00 Wong Oi Leng 1,000.00 Lee Siew Hwa 1,000.00 Wong Yee Lih 1,000.00 Lee Theng Khin 1,000.00 Yap Ying Hiang Vera 1,000.00 Legion Pest Control Pte Ltd 1,000.00 Yen Lai Ngoh 1,000.00 Leong Wanyi 1,000.00 Yeo Chee Heong 1,000.00 Liew Woon Yin 1,000.00 Yeong Kok Cheong Bernard 1,000.00 Lim Jui Hiang Donna 1,000.00 Lim Meng Yong 1,000.00 Lim Pei Pei Serena 1,000.00 Lim Siew Cheng 1,000.00 Lim Yee Suan 1,000.00 Loh Lock Mun 1,000.00 Low Fong Hon 1,000.00 Low Koon Poo 1,000.00 Low Meng Choo Angelina 1,000.00 Low Peck Weng 1,000.00 Lynete Wong 1,000.00 Mary Chong Ah Moi 1,000.00 Mdm Kwee Suki@Kwee Siok Jang 1,000.00 Melvinderpal Singh 1,000.00 Mok Lai Chun 1,000.00 Newhouse Properties Pte Ltd 1,000.00 Ng Ah York 1,000.00 Ng Gek Luang Helen 1,000.00 Ng Lee Hwee Sharon 1,000.00 Ng Song Yong 1,000.00 Ong Chai Fong 1,000.00 Ong Chuey Geok Diana 1,000.00 Ong Han Tiong 1,000.00 Ong Mei Ling 1,000.00

Our Mission We strive to aid in the psycho -emotional and physical well-being of the lonely seniors through community participation.

Our Credo We believe that every older person is a valued member of society and deserves to age with grace and dignity.

Mission for Volunteer Involvement Engaging volunteers as our key partners in meeting the needs of the lonely seniors.

Vision for Volunteer Involvement Volunteers are enabled to develop their fullest potential thus maximising their ability to enhance the quality of life of lonely seniors. Lions Befrienders Service Association (Singapore)

Head Office Blk 130 Bukit Merah View #01-358 Singapore 150130 Tel: 1800 375 8600 (toll-free) Fax: (65) 6273 1500 www.lionsbefrienders.org.sg

Lions Befrienders (Ang Mo Kio 318) Seniors Activity Centre Blk 318 Ang Mo Kio Avenue 1 #01-1453 Singapore 560318 Tel: (65) 6554 5628 Fax: (65) 6554 2621

Lions Befrienders (Bendermeer) Seniors Activity Centre Blk 32 Bendemeer Road, #01-799 Singapore 330032 Tel: (65) 6295 7123 Fax: (65) 6398 0479

Lions Befrienders (Mei Ling) Seniors Activity Centre Blk 150 Mei Ling Street #01-53 Singapore 141150 Tel: (65) 6471 7503 Fax: (65) 6476 3661

Member of: Suported by: Programme of District 308-A1 Singapore