Lions Befrienders Service Association (Singapore) BACK TO BASICS Annual Report 10 / 11 Annual Report 2010/2011 01 Our Objectives Relieve loneliness, isolation and boredom of lonely seniors Facilitate empowering of lonely seniors Promote community participation in caring for the lonely seniors Promote active and positive ageing Encourage our seniors to age in place with community support Facilitate integration of lonely seniors into the community Back To Basics Contents Some say that time changes things. But 15 03 Chairman’s Message years has not changed our commitment to serve 05 Management Committee the lonely seniors in Singapore. In the midst of busyness in our everyday doing good, however, 06 Management Board Members we can easily lose sight of our initial calling. It is Ang Mo Kio time to go back to basics. Bendemeer Mei Ling In FY 2010/2011 as we celebrated our 15th anniversary, we took this opportunity to reflect 09 Staff upon our past efforts and align what we did to the core objectives laid down by the founding 10 Organisational Chart Lions. In this annual report, we set out to examine 11 Departmental Highlights how the various departments in the Association Operations, Befriending Programme did against these objectives. Volunteer Management Fundraising Operations, Outreach Programme Communications & Partnerships 33 Annex A Donors, Sponsors & Networking Partners 38 Annex B Financial Statements 02 Annual Report 2010/2011 Annual Report 2010/2011 03 Message By Chairman I am pleased to report that for the financial year 2010 / 2011, individual Lions Clubs. As a result, the total fund raised was in on Befriending and the Outreach Department will oversee the LB had another eventful and fruitful year. The steadfast support of excess of our non-funded SACs operating expenses by a healthy SACs operation as well as the planning and administration of fund our Befrienders, volunteers, Lions Clubs, donors and networking $502 thousand for the financial year ending 31st March 2011. raising activities. We have hired two new senior staff to head the partners has allowed LB to achieve much over the years. All our two departments. They are Mr Michael Chua and Mr Norman Project Helping Hands for Elderly Monitoring System staff have put in a lot of hard work and displayed great team spirit. Tan who are appointed Manager, Befriending Programme and (EMS) I would like to say a very big thank you to everyone. Manager, Outreach Programme respectively. This project is a 3-parts collaboration among, LB, The New Paper Befriending Programme Mr Sou Fa Lee, formerly Operations Manager, is now appointed and Ngee Ann Polytechnic. Ngee Ann Poly students invented Senior Manager, Development. He is responsible for projects which We continued with the up-scaling of our Befriending Programme the EMS to monitor the seniors’ non-movement to trigger SMS to include the development of new SACs and the Elderly Monitoring which started at the request of MCYS in the year 2009 to reach caregivers who will respond to help. The New Paper, through their System. out to the growing number of seniors that require Befriending Community Social Responsibility project which they named “Project service. The last financial year we had an addition of 566 new Helping Hands” is committed to raise $1 million to fund 1,000 Conclusion Befriendees, a gross increase of 26%. However we also saw the units of the EMS to be installed in the homes of our Befriendees. As Our Association recently held its 17th Annual General Meeting closing of 246 cases due to death or institutionalisation, bringing of September 2011, the amount raised is $700 thousand. on 24th September 2011 and I am pleased to note that for the the numbers of Befriendees served at the end of March 2011 to LB is finalising the tender documents to invite bids for the first time nominations to fill LB Management Committee have 2,534, a net increase of 14%. Since the commencement of the up- manufacture of these equipment. It will be an open tender and exceeded positions available. It is indeed very encouraging to see scaling in 2009, the number of seniors served grew from 1,761 to invitation for bids is expected to be published in the local papers more Lions coming forward to serve the Association. I wish the 2,534 at the end of March 2011, a net growth of 44%. in October 2011. Upon the successful completion of a pilot in 50 new Management Committee led by Chairman – Elect Lion Richard We are currently experiencing a slowdown in our up-scaling homes, the balance of the units will be manufactured. Khoong continued success in the Mission of Lions Befrienders. because we are unable to locate the homes of other lonely seniors Updates on Fundraising efforts for Project Helping needing our service. Usually the seniors are referred to LB by the *Due to important developments at the time of print, some highlights Hands various CDCs (Community Development Councils) and we have beyond March 2011 have been included in the chairman’s mes- already exhausted their list of lonely seniors. Hopefully we will find The New Paper has through their media generated great publicity sage. a solution soon with the help of relevant bodies. on this project and as a result, elevated LB’s public profile as well. It LION DAVID LEE PHENG HOCK had also attracted 12 CEOs from various organisations, including We have recruited 249 new Befrienders, while 76 had left the Pacific Breweries (Tiger Beer), Courts, Bread Talk, St. James Power programme. This represents a net growth of 15% bringing the total Station, Singapore Tourist Promotion Board, etc. to volunteer to number of Befrienders to 1,252 at the end of March 2011. invitation to pitch for the NCSS Outstanding VWO Award 2011 (Innovation), LB submitted our two new initiatives on Befriending, cook at the Food Republic Beer Garden at St. James Power Station To cope with the difficulty in recruiting long term committed i.e. Mutual and Neighbour Befriending for consideration. Together to raise fund for the project for 12 consecutive weeks commencing Befrienders and to meet the increasing demand for LB service, two with 4 other finalists, LB was invited to pitch at the NCSS Members 1st April 2011. The amount raised by the CEOs cookout series new initiatives, Mutual Befriending and Neighbour Befriending Annual Conference on 7th September 2011. LB emerged as the was in excess of $100 thousand. were piloted in early 2011. In Mutual Befriending, we encourage winner of NCSS Outstanding VWO Award 2011 (Innovation) that The project had also attracted oil giant, The Shell Group of groupings of 2 to 3 Befriendees living within the same block or came with a cash prize of $15,000. In the year 2010, LB also won Companies who is celebrating their 120th Anniversary in neighbouring block of flats to look after each other. In Neighbour the NCSS Outstanding VWO Award 2010 (Collaboration) with a Singapore to organise charity events to raise funds dedicated to Befriending we recruit nearby neighbours to befriend vulnerable cash prize of $10,000. Project Helping Hand. Presently we have received $43,000 and Befriendees who are frail and homebound. $22,000 from funds raised from their car rally and a concert Outreach Programme On the financial aspect, for the first time we saw a significant respectively. We understand there could be more funds raised for surplus of $323 thousand in the Befriending Programme which is Our Outreach Programme is also expanding. By next year, 3 new Project Helping Hand during the balance of the year fully funded by MCYS / NCSS. This is partly due to the increase Senior Activity Centres (Ghim Moh, Clementi and Tampines) will in the funding rate, a one-off $80 thousand additional funding be ready and 1,200 seniors will benefit from the three new SACs. Organisation Restructuring adjustment and the time lag in replacement of staff due to attrition With these new centres, LB will be operating a total of 6 Senior In August 2011, we re-aligned our organisational structure to including the hiring of new Befriender Executives which is funded Activity Centres benefiting 3,148 seniors. enable better focus on our Befriending and Outreach Programmes. for every incremental 200 new Befriendees. Fund raising events i.e. Befriending Walk, Flag Day, Car Rally We reorganised and have the Fund Raising and Operation Department, which had both the Senior Activity Centres and Innovation Award 2011 continue to receive very strong support from the Lions Clubs. We also received donation from the public comprising individuals, Befriending service under its wing, incorporated into two new In response to the National Council of Social Services (NCSS) corporate, foundations as well as fund raising initiaties by departments. Firstly, the Befriending Department will focus solely 04 Annual Report 2010/2011 Annual Report 2010/2011 05 Management Committee Management Board Ang Mo Kio LION DAVID LEE P H LION RICHARD KOONG B T LION WALLACE CHEW G H, BBM LION SIMON LIM H S LION DAVID LEE P H LION CHAN CHEE KEONG, PBM LION RICHARD SEAH H T LION CHAN CHIK WAI Chairman 1st Vice Chairman; 2nd Vice Chairman; Honorary Secretary Advisor Advisor President 1st Vice President Chairman HR Sub-Comm Chairman Fundaraising Sub- Comm MS JESSICA GOH M K LION LOH YAN POH LION LOH CHUAN FATT LION LESLIE YONG B C, BBM LION SALLY ANG B H LION LEE SIEOW SENG LION DAVID LIM H H LION FRANCIS NG N K 2nd Vice President Honorary Secretary Honorary Treasurer Director Assistant Honorary Secretary; Honorary Tresurer Honarary Assistant Tresurer; Ordinary Member Chairman