TECHNICAL SUPPORT SERVICES We Take You to the Next Level PROFESSIONAL | PROACTIVE | PRODUCTIVE

TECHNICAL SUPPORT SERVICES We take you to the next level PROFESSIONAL | PROACTIVE | PRODUCTIVE

INFORMATION SECURITY MANAGEMENT SYSTEM

KG Information Systems Private Limited KG Campus, 365 Thudiyalur Road, Saravanampatti, Coimbatore – 641 035, Tamil Nadu, India Phone: + 91- 422- 4419999 | Telefax: + 91- 422-2668325 E-mail: [email protected] | Website: www.kgisl.com WE ARE  KGiSL provides high value & cost effective contact center and back-office Services from our service delivery locations in Coimbatore, Bangalore & Belize  Our service delivery is based on subject matter expertise, streamlined processes & analytics driven operational approach  Our state of the art technology & infrastructure are equipped with best in class platforms, quality management system and adhere to ISO & PCI compliance standards  Combined with 100% outcome based pricing models we bring to the table a truly compelling partnership value proposition

BEST SHORING KGiSL offers a unique "Best Shoring” value proposition that delivers most optimal results through a combination of offshore, nearshore and blended delivery teams.

Near Shore Off shore Nearshore Convenience Highly Cost effective Cultural Affinity Skilled & Abundant 24x7 Coverage Resource pool Bilingual – English & Quickly Scalable 2000 seats in Coimbatore 250 seats in Belize Spanish Support 24x7 Coverage 250 seats in Bangalore

Blended Operations All of the above PLUS Disaster Recovery Blending Pricing Improved Gross & Net Returns

Lower costs, raise productivity and arm your platform with KGiSL Contact Center operational capacity

Our expert tech support team troubleshoots product or IT issues to solve your customer problems. Our IT helpdesk services handles IT issues, both internal and for your customers reducing your ITSM costs. Phone Calls  Helpdesk ICT Support (ITSM) – L1 Chat Support  Product Support (IT /Engineering and Electronics) – L1 Email Support  Monitoring Services (Network / Security / Surveillance) Remote Support  Professional Services (Staffing) Ticketing System Delivering the service excellence required to support your business:

 Handling over 500,000+ calls per month Proactive &  Intelligent routing of contacts by skill, language and location Solution driven  Reduces multiple calls and contacts by resolving queries more quickly  100% responses to all customer queries  Abandoned calls are called back Multi-Channel Support  Blended speech/text analytics and MIS support  Delivers highest quality and ROI  100% operational transparency Quick Response Boost your business with KGiSL Contact Center operational capacity Times

Variety of customer tools Increase your customer Increase availability: Improve performance satisfaction and loyalty Support during business & reliability hours and after hours

VALUE PROPOSITION Analytics and reporting . Over 15 years of experience in contact centre services . State-of-the-art infrastructure and technologies . Enhanced security tools and policies to protect your sensitive data . Competitive Pricing to deliver the best returns on your investment . Round-the-clock support services Quality . Professional and qualified workforce Assurance

Quickly Saves 24 x 7 Cost Effective Scalable Your Time Support