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Operations Review 30 ComfortDelGro Corporation Limited OPERATIONS REVIEW SINGAPORE 2,468.7 REVENUE (S$’mil) 22,962 12,494 TOTAL OPERATING FLEET SIZE TOTAL NUMBER OF EMPLOYEES Bus • Taxi • Rail • Automotive Engineering Services Inspection & Testing Services • Driving Centre • Car Rental & Leasing Insurance Broking Services • Outdoor Advertising Bus deployed to 27 existing services to beef ComfortDelGro Corporation Limited up capacity and ease waiting times. is the market leader in both the public scheduled bus and private charter bus With the opening of its eighth fully air- service sectors in Singapore. conditioned bus interchange – Joo Koon Bus Interchange – in November 2015 , Public Scheduled Bus a major route amendment exercise Our public-listed scheduled bus subsidiary, involving nine services was conducted SBS Transit Ltd, operates a fleet of 3,656 over three weekends. Five existing bus buses and 261 bus routes – of which 215 services were amended to serve the new are basic bus services. In 2015 , average interchange, while four other bus routes daily ridership grew by 2.8% to more that originated from the Boon Lay Bus than 2.8 million passenger trips. Interchange were also amended. To cater to the growing demand, In celebration of the Nation’s 50 years SBS Transit took delivery of 348 buses of independence, SBS Transit offered during the year. As a result, the average free travel on all its buses on 9 August age of its bus fleet is now 5.6 years. 2015 . To add to the festivities, 500 Significantly, 89 .4% of its fully air- buses as well as its bus interchanges conditioned bus fleet is wheelchair- were decorated with images of accessible and 43 .7% comprises double the little red dot – as Singapore decks. With more wheelchair friendly is affectionately known. buses in its fleet, SBS Transit rolled out 25 wheelchair-accessible bus services in As part of its efforts to improve 2015 , bringing the total number of such the public transport experience for services to 195 . This means that nine out commuters, SBS Transit started to tweet of every 10 of our basic bus services are bus service updates and announcements wheelchair- accessible. via its twitter account, @SBSTransit_Ltd, from July 2015 . As at December 2015 , it Among the new buses delivered, 154 had garnered about 6,500 followers. were funded by the Government under the Bus Service Enhancement For the year under review, SBS Transit Programme (BSEP). As at the end of participated in the first two tenders 2015 , SBS Transit has a total of 525 BSEP of the Government’s Bus Contracting buses which constitute about 14 % of Model. The results of the first tender for its fleet. In 2015 , 10 BSEP services were the Bulim Bus Package and the second rolled out. The BSEP buses were also tender for the Loyang Bus Package were Annual Report 2015 31 announced in May and November 2015 on metered fares. It is also able to predecessors, larger storage capacities respectively. Unfortunately, SBS Transit provide users with a “history” of up to and higher RAM that enable the apps to was unsuccessful in both tenders. 10 journeys over a 30 -day period. The work faster and smoother. enhanced “favourites” feature also Private Bus Charter enables commuters to book taxis from In May 2015 , ComfortDelGro Taxis The Group’s wholly-owned subsidiary, any bookmarked location in two easy became the first taxi company in ComfortDelGro Bus Pte Ltd, is steps. With the app, passengers can Southeast Asia to roll out the Euro 6 Singapore’s largest private bus e-mail receipts, share trip details with Mercedes Benz E 220 BlueTEC LimoCabs – chartering company with a fleet of others and rate the service levels of the well ahead of the Government’s deadline 350 buses, including those belonging taxi drivers. In 2015 , over 70 % of our taxi of January 2018 for diesel vehicles to to subcontractors. It offers employee drivers received at least one five-star meet Euro 6 standards. These limousines and school bus charters as well as rating. Since the ComfortDelGro booking are able to reduce harmful emissions overland bus services to West Malaysia. app was launched in 2010 , it has been by transforming 90 % of the nitrogen It also operates premium bus services, downloaded 3.18 million times. oxide (NOX) into environmentally including city direct bus services as well friendly particles such as water and as shuttle bus services for industrial On 17 November 2015 , ComfortDelGro nitrogen. The Euro 6 LimoCab emits only parks, shopping malls, educational Taxis clocked its 30 millionth booking 124 g carbon emissions per kilometre, institutions and condominiums. through the app. As a show of thanks which qualifies it for the Carbon to its many loyal customers, it waived Emissions-Based Vehicle Scheme (CEVS) ComfortDelGro Bus remained the the booking fees for the first 15 ,000 rebate, notwithstanding the more preferred bus chartering provider for customers who booked through the stringent criteria from July 2015 . flagship events such as the National app using the “ 30 MIL” promo code from Day Parade (NDP) in 2015 . It also won 19 to 25 November 2015 . The booking ComfortDelGro Taxis believes in taking tenders to provide bus services for the fee levy that taxi drivers pay was care of the welfare of its taxi drivers. State Funeral of the late Mr Lee Kuan also waived. As part of a healthy lifestyle campaign, Yew, the General Election (GE), the 28 th taxi drivers were given free access to Southeast Asian (SEA) Games and the For the year in review, ComfortDelGro ActiveSG facilities such as gymnasiums 8th ASEAN Para Games. Taxis catered a total of 34 .1 million and swimming pools on Wednesdays. booking jobs – of which more than half In addition to leading a healthy lifestyle, Under the BSEP, ComfortDelGro Bus were conducted through the app. taxi drivers have also been encouraged operates City Direct Service 651 , which to go for regular health checks. To offers direct connection between Jurong In October 2015 , ComfortDelGro make it easier for them to do so, we West and the Central Business District Taxis became the first taxi operator to partnered the Health Promotion Board (CBD), and City Direct Service 653 , which accept MasterPass™, a digital payment for the “Check Car, Check Body” health offers direct connection between Bukit service from MasterCard®. This cardless screening and intervention programme Batok/Hillview and CBD. payment enables passengers to use its in 2014 . Last year, two more health taxi services without having to whip check centres were set up in Braddell As part of its bus replacement exercise, out their wallets at all – saving both and Sin Ming so that more taxi drivers ComfortDelGro Bus replaced its old themselves and taxi drivers a lot of time. could undergo the health screening and buses with 34 new ones. All payments are done electronically health coaching sessions while their through pre-registered debit and taxis were being serviced. Over 5,500 Taxi credit cards. taxi drivers have participated in the ComfortDelGro Taxis continued to programme so far. command the lion’s share of the market The latest range of X-One Mobile Data with a combined fleet of 16 ,997 Comfort Terminals (MDTs) were installed in The Company also extended aid to its and CityCab taxis. ComfortDelGro’s taxis from June 2015 . taxi drivers by helping them defray the The new terminals wirelessly connect educational fees of their children. During In January 2015 , the ComfortDelGro the booking despatch system to the the year, 675 Primary and Secondary taxi booking app, which is available for taxis and act as built-in taxi meter-cum- level students received S$ 115 ,000 - both iPhones and Android smartphones, payment systems. They automatically worth of study achievement awards. was given a complete makeover. compute the total metered fare The revamped app has a whole and accept cashless payments. The From 3 to 11 August 2015 , as part of slew of enhanced features including new MDTs also possess CPU speeds the SG 50 celebrations, diesel sold at recommended routes and estimates that are two times faster than their our diesel kiosks was reduced to just 32 ComfortDelGro Corporation Limited OPERATIONS REVIEW 50 cents per litre. The booking fee levy official opening by Prime Minister Mr Lee the vehicle inspection bays to the that taxi drivers pay was also waived Hsien Loong. With the 12 stations that reporting counters, thereby reducing from 11 to 17 August 2015 . In all, the were opened in 2015 , the DTL now processing time from an average of Company forked out S$ 1.75 million for has 18 stations stretching from Bukit 49 to 33 minutes. these SG 50 initiatives for its taxi drivers. Panjang to Chinatown. When fully completed in 2017 , the 42 -km long DTL ComfortDelGro Engineering For the second year running, will have 34 stations, making it the increased the list of components ComfortDelGro Taxis and its app were longest underground, driverless train due for reconditioning during the named favourite taxi agency and system in Singapore. year. Besides engine and transmission favourite taxi booking app for the overhaul, the unit is now capable Travellers’ Choice Awards by TripAdvisor Ridership on the Light Rail Transit of reconditioning suspension in 2015 . systems in Sengkang and Punggol and sub-components of engines recorded double-digit growth during and transmissions. This resulted Rail the year, hitting an all-time high of 36 .0 in substantial savings for its taxi Demand for our rail services continued million passenger trips for the year. maintenance business in 2015 . to grow in 2015 with over 259 .1 million Average daily ridership grew by 14 .1% passenger trips made. This represented to 99 ,000 .
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