CURRICULUM VITAE

SECTION A: Personal Details and Appointments

NAME Prof Levent Altinay

EDUCATIONAL BACKGROUND

Academic Qualifications PhD, Oxford Brookes University, Business School, Oxford, 2001 MSc International Hotel Management, Oxford Brookes University, Business School, Oxford, 1997 BSc (Hons) Business Management, Cukurova University, Business School, Turkey, 1996

Professional Qualifications Completed the Research Directors Training organised by the British Academy of Management, 2008-2009 CertTHE, Teaching in Higher Education, Oxford Brookes University, Oxford, 2002 WebCT Certificate, Media Workshop WebCT Training Programme, 2002 Supervisor Training Course, Graduate Office, Oxford Brookes University, Oxford, 2002 Associate Teachers in Higher Education, Oxford Brookes University, 1999

PREVIOUS APPPOINTMENTS

ACADEMIC Editor-In-Chief 2017-to The Service Industries Journal (SSCI Journal). This multidisciplinary journal was Date established in 1981 as the first academic peer reviewed journal in the world devoted to the services sector and service management.

Professor of Strategy and Director of International Centre for Tourism and Events Management. Entrepreneurship 2015-to Date

Professor of Strategy and Research Area Leader, Oxford School of Hospitality Management, Business Faculty, Entrepreneurship 2009-to Oxford Brookes University. The School has been ranked Number One in terms of Date quality of hospitality research in Europe (under my research leadership) (Park, K, Phillips, W., Canter, D. and Abbott, J. (2011) Hospitality and Tourism Research Rankings by Author, University, and Country Using Six Major Journals: The First Decade of the New Millennium, Journal of Hospitality and Tourism Research.

The article also ranks Oxford Brookes number one worldwide for research productivity (in terms of the number of publications).

Main Duties: . Responsible for the formulation and implementation of the research strategy in the department. . Mentoring colleagues, training and organising research workshops. . Provision of teaching in a range of subject areas including: o Contemporary Issues (Postgraduate) (Module Leader) o Research Methods Theory and Dissertation (Postgraduate) (Module Leader) Currently supervising PhD students, providing them with advice, guidance and supporting their studies.

Reader in Strategic Research Area Leader, Department of Hospitality, Leisure and Tourism Management, Management in the Service Business School, Oxford Brookes University Industry Main Duties: 2006 to 2009 . Provision of teaching in a range of subject areas including: o Contemporary Issues (Postgraduate) (Module Leader) o Research Methods Theory and Dissertation (Postgraduate) (Module Leader) o Strategic Analysis in Hospitality and Tourism Management, Institute for International Management and Technology, India (Oxford Brookes University, Buddy-Moderator) . Currently supervising five PhD students, providing them with advice, guidance and supporting their studies. . Liaising with various contacts from practitioners to academic professionals, developing excellent working relationships. . Taking an active and influential role in programme development teams (EPAS, MRes), organising guest lectures, workshops and conferences. . Chairing research methods and dissertation meetings. . Sitting on selection and recruitment interview panels. . Engaging in research and scholarly activity. . Guiding, supporting, encouraging and developing research active staff from different disciplines and championing cross-discipline research. . Promoting the research and teaching reputation of the Department and the School externally. . Supporting the Head of the Doctoral Programme in the recruitment of high calibre doctoral students and mock examining PhD students. . Examined two PhD theses.

Senior Lecturer in Department of HLTM, Business School, Oxford Brookes University Hospitality and Tourism Key Accountabilities 2002 – 2006 . Provision of teaching in a range of subject areas including: o Contemporary Issues (Postgraduate) (Module Leader) o Research Methods Theory and Dissertation (Postgraduate) (Module Leader) o Introduction to Work Internship (Postgraduate) (Module Leader) o Manager in Development (Postgraduate) (Module Leader) o Strategic Analysis (Undergraduate) (Module Leader) o Strategic Analysis in Hospitality and Tourism Management, Institute for International Management and Technology, India (Oxford Brookes University, Buddy-Moderator) o Strategic Management (Postgraduate) (Workshop Leader) . Responsible for developing and delivering computerised research methods to MSc and research students. . Liaised with various contacts from practitioners to academic professionals, developing excellent working relationships. . Took an active and influential role in programme development teams (EPAS, MRes), organising guest lectures, workshops and conferences. . Chaired research methods and dissertation meetings. . Sat on selection and recruitment interview panels. . External Examiner at the University of Westminster Business School, 2004- 2006.

Lecturer Department of HLTM, Business School, Oxford Brookes University 2001 – 2002 Key Accountabilities . Worked within the Business School, teaching students the following modules: o Contemporary Issues (Postgraduate) (Module Leader) o Research Methods Theory and Dissertation (Postgraduate) (Workshop Leader) o Principles of Marketing (Undergraduate) (Workshop Leader) o Operations Management (Undergraduate) (Workshop Leader) . Attended courses and developed the WebCT online Research Methods Course for the postgraduate students. . Improved the Contemporary Issues Module to enhance the link between teaching and research within the content of this module. . Organised an external guest lecture for the Strategic Management Module

Page 2 of 16 2 (postgraduate).

Associate Lecturer Department of HLTM, Business School, Oxford Brookes University 2000 – 2001 Key Accountabilities . Co-taught Research Modules and Dissertation Module; gave guest lectures both at the undergraduate and postgraduate levels.

Lecturer Teacher Eastern Mediterranean University, Cyprus 1997 – 1998 Key Accountabilities . Worked within the Business School, teaching students the following modules: o Business Management (Module Leader) o Introduction to Tourism (Module Leader) . Participated in the School’s faculty meetings and annual retreats. . Negotiated placement opportunities with the managers of different organisations to ensure student employability. . Represented the school at the validation meetings of Business Management foundation degree.

INDUSTRIAL EXPERIENCE

Consultant Alasia Honey and Jam Import and Export Company, London, UK 2003 to date Key Accountabilities . Accountable for the provision of market conclusions, including recommendations for marketing, such as strategies and tactics, as well as market action plans. . Assisted the company in the identification of market niches, designing and planning activities targeted at effectively penetrating new markets, improving sales within existing markets and achieving the desired results. . Responsible for providing a company wide marketing plan, assisting in implementation and any other areas where support was required.

Assistant Manager Beyarmuda Cooperative Bank, Cyprus Jan 1995 – Dec 1995 Key Accountabilities . Used various marketing techniques to market/sell the company’s products to customers. . Liaised with various contacts to help the company expand its customer base. . Developed excellent relationships with customers, gaining trust and loyalty.

Assistant Zeki Chartered Accountancy Office, Cyprus 1994 – 1995 Key Accountabilities . Responsible for collecting information regarding client accounts, documenting and updating records.

SECTION B: Teaching Learning and Assessment

. The ‘innovative research methods teaching model’ has been adopted by the Barcelona (Stignasi) / Maastricht Master Programmes. Research Methods Module is being taught in Barcelona/Maastricht by the Oxford Brookes University, Business School under my leadership, generating teaching income to the Business School (£16k) as well as contributing to the internationalisation agenda. . Used research findings and expertise to disseminate knowledge to students for classroom teaching and supervise dissertations at various levels including MSc and PhD. The following publications are being used by colleagues to teach strategic management and research methods to students at undergraduate, masters and PhD levels:

o Altinay, L, Paraskevas, A and Jang, S. (2015). Planning Research in

Page 3 of 16 3 Hospitality and Tourism. Oxford: Routledge. o Okumus, F., Altinay, L. and Chathoth, K. P. (2010). Strategic Management for Hospitality and Tourism. Butterworth-Heinemann. o Altinay, L. (with Okumus, F. and Roper, A.) (2007) ‘Gaining Access for Case Study Research: Reflections from Experience’, Annals of Tourism Research, Vol. 34 No. 1, pp. 7-26. o Altinay, L. and Mehmetoglu, M (2005) “Examination of Grounded Theory analysis with an Application to Hospitality Research”, International Journal of Hospitality Management, Vol. 25, pp. 12-33. . Supervising PhD students and my expertise in various subject areas continues to contribute to the PhD supervision activities of the School. . Contributed to the departmental/school strategic planning in the area of research and teaching by reflecting upon personal experiences of linking teaching and research (i.e. India, Barcelona Collaboration visits contribute to the EQUIS accreditation).

. Established a reputation for being a ‘champion’ in the introduction of new ideas into teaching and learning in the Business School. The development and delivery of Online Research Methods course and Contemporary Issues module, which links teaching and research, are the two main examples of innovations which have received very positive student and external examiner feedback, praised by the international accreditation visits and most recently adapted for the MRes programme. The Contemporary Issues module was also adapted by the recently validated DBA programme of the Business School.

SECTION C: Research

RESEARCH INTEREST Internationalisation of Organisations and Entrepreneurship

SCHOLARLY RESEARCH . Contributed to the RAE (Research Assessment Exercise) ambitions of the Business School with publications in internationally rated journals, funding from prestigious bodies and esteem indicators. . Within the current REF (Research Excellence Framework), have published more than ten articles in journals of international standing. . A good record of attracting blue chip external funding having secured funding from the British Academy (£15k) and the ESRC (£100k) as well as funding from Hong Kong Polytechnic University (£40k) and Macao Institute of Tourism (£10k) for international collaborative projects. . Successfully secured peer reviewed research funding to support my coherent research programme in the area of internationalisation of service organisations and small business management (in retailing, catering and tourism sectors): o Initial research findings are disseminated to the academic and professional communities through conference papers at both entrepreneurship and generic management conferences. Subsequently, these are developed for submission to international journals such as Journal of Business Research, Journal of Small Business Management, International Small Business Journal and Journal of Services Marketing. o Future grant applications to undertake international comparative studies in order to identify the socio- cultural challenges organisations face globally and evaluate the options that they may consider as part of their strategies.

RESEARCH & CONSULTANCY INTERESTS Internationalisation of Organisations This is concerned principally with socio-cultural issues associated with the management of strategic alliances and establishing international partnerships and has contributed to the understanding of identifying and selecting franchise partners in different country markets.

Entrepreneurship and Small Business Management

Page 4 of 16 4 This research area is concerned with the interaction between culture and small business growth. It is also related to the role of small hospitality and tourism firms in tackling the loneliness of elderly and enhancing their social wellbeing.

RESEARCH GRANTS . Hong Kong Polytechnic University (£20k). Project Title: Tackling loneliness among elderly: The Role of Hospitality Industry. January 2016-2018. Project Partner Professor Haiyang Song, Hong Kong Polytechnic University. . Macau Tourism Institute Grant (£10k). Project title: Strategic Orientations and small business growth. Grant Awarded in September 2012 to lead a two-year research project. Project partner: Dr Ruth Yeung (Macau Insitute) . The British Academy Research Grant (£7k). Project title: Relationship quality in Turkish-British franchise partnerships. Grant Awarded in June 2010 to lead a two-year research project (with Dr Maureen Brookes). . Macau Tourism Institute Grant (£10k). Project title: International Franchising in Emerging Markets. Grant Awarded in September 2010 to lead a two-year research project. Project partners: Dr Maureen Brookes (Oxford Brookes University) and Dr Ruth Yeung (Macau Insitute) . Franchising in Emerging Markets (£4k). International Collaborative Project funded by Oxford Brookes University for two years. Collaborative Project Partners: Dr Maureen Brookes, Oxford Brookes University, Dr Urban Wieslaw (Bialystok Technical University, Poland), Mrs Daniela Freud (St Ignasi, Barcelona, Spain), Mr Gurhan Aktas (9 Eylul University, Turkey) (Years 2010-2011). . Strategic Service Reorientation of Firms towards Co-creation (£20k). International Collaborative Project funded by the Hong Kong Polytechnic University for two years. Collaborative Project Partners: Dr Prakash Chathoth, Hong Kong Polytechnic University, Dr Ungson Gerardo, San Francisco State University, Dr Fevzi Okumus, University of Central Florida, Dr Harrington Robert, University of Arkansas (Years 2009-2011). . International Visiting Fellowship Scheme Award (£2.5k) (Principal Investigator) for the project entitled ‘Strategic Orientations, Organizational Learning and SME Growth in the Cypriot and Syrian Retail Industries’ Visiting academic Associate Professor Huseyin Arasli, Eastern Mediterranean University, North Cyprus. Hosting Partner Prof Dr Levent Altinay (Years 2010-2011). . International Visiting Fellowship Scheme Award (£1.5k) (Principal Investigator) for the project entitled Effects of Higher Education on entrepreneurial intentions and traits: A cross-cultural study. Visiting academic Associate Professor Eda Gurel, Bilkent University Turkey, Hosting Partner Dr Levent Altinay (Years 2008- 2009). . ESRC Research Grant (£100k) (Principal Investigator). Project Title: Socio-Cultural Factors, Ethnic Minority Entrepreneurial Orientation and a Firm’s Growth: A Comparative Study of Turkish and Chinese Small Firms in the UK. Grant awarded in May 2006 to lead a two-year research project (Years 2006-2008). . The British Academy Research Grant (£7.5k) (Principal Investigator). Project Title: The Interrelationship between Culture and Entrepreneurship: An Exploration of London’s Turkish Business. Grant awarded in May 2005 to lead a two-year research project (Years 2005-2007).

SPONSORSHIP FROM THE INDUSTRY AND TEACHING INCOME FROM THE ACADEMY . 6th International on Services Management, Sponsorship (£15k) from the industry for the 6th International Conference on Services Management, June, 2013, Cyprus. . 4th International Conference on Services Management, Sponsorship (£5k) from the industry for the 4th International Conference on Services Management Conference, May 2009, Oxford. . Research Methods Teaching, Barcelona (Stignasi) / Maastricht Hotel Management Master Programmes (£16k for each year), 2009-2012.

ARTICLES IN REFEREED JOURNALS Altinay, L. (with Bowen, D., Zubair, S). (2016). Politics and tourism destination development: The evolution of power. Journal of Travel Research (Witin REF cycle). Altinay, L. (with Brookes, M.) (2016). Knowledge Transfer and Isomorphism in Franchise Networks. International Journal of Hospitality Management. (Within REF cycle) Altinay, L., Madanoglu, M., De Vita, G. and Arasli, H. (2016). The Interface between Entrepreneurial Orientation, Organisational Learning Capability and Small Business Growth, Journal of Small Business Management (Within REF cycle) Altinay, L. (With Olya, H.) (2016). Asymmetric Modelling of Intention to Purchase Tourism Weather Insurance and Loyalty, Journal of Business Research. (Within REF cycle) Altinay, L., (with Brookes, M., Wang, L., Yeung, R. (2016). Opportunity Identification and Evaluation in Franchisee Business Start Up. Journal of Service, Theory and Practice. (Within REF cycle) Altinay, L., Madanoglu, M, and Wang, X. (2015). Disentangling the effect of family involvement on innovativeness

Page 5 of 16 5 and risk taking: The role of decentralization, Journal of Business Research. . (Within REF cycle) Altinay, L., Sigala, M. and Waligo, V. (2015) Social Value Creation Through Tourism Enterprise. Tourism Management (Within REF cycle) Altinay, L. (with Brookes, M. and Aktas, G.). (2015) Opportunistic behaviour in hospitality franchise agreements, International Journal of Hospitality Management.(Within REF cycle) Altinay, L., Brookes, M, Yeung, R. and Aktas, G. (2014) Franchisees’ perceptions of relationship development in franchise partnerships, Journal of Services Marketing (Within REF cycle) Altinay, L. (with Harrington, J., Chathoth, P. and Ottanbacher, M.) (2014) Strategic Management Research in Hospitality and Tourism: Past, Present and Future, International Journal of Contemporary Hospitality Management (Within REF cycle) Altinay, L. (with Farmaki, A., Timothy, D. and Hilke, S.) (2014). Politics and Sustainable Tourism: The case of Cyprus, Tourism Management (Within REF cycle) Altinay, L., Brookes, M., Madanoglu, M. and Aktas, G. (2014). ‘The effect of franchisor’s role performance, cultural sensitivity and communication on franchisees’ trust in and satisfaction with franchise partnerships’, Journal of Business Research (This paper received Best Paper Award at GIKA, 2013 of Global Innovation and Knowledge Academy Conference). (From British Academy Funded Project) (Within REF cycle) Altinay, L. (with Chathoth, P., Harrington, J. R., Okumus, F. and Chan, W. S. E.) (2014). Barriers Affecting Organisational Adoption of Higher Order Customer Engagement in Tourism Service Interactions , Tourism Management (Within REF cycle) Altinay, L., Saunders, M. and Wang, C. (2014) The Influence of Culture on Trust Judgements in Customer Relationship Development by Ethnic Minority Small Businesses, Journal of Small Business Management (From ESRC Funded Project) (Within REF cycle) Altinay, L. (with Nicolas Gregori and Roberto Daniele) (2013). Affiliate Marketing in Tourism: Determinants of Consumer Trust. Journal of Travel Research. Altinay, L. (with Punita Phatt). (2013) "How social capital is leveraged in social innovations under resource constraints?". Management Decision. Altinay, L., Brookes, M. and Aktas, G. (2012). Selecting franchise partners: tourism franchisee approaches, processes and criteria. Tourism Management Altinay, L. (with Paraskevas, A., Cooper, C. and Macqluine, J.) Crisis Knowledge in Tourism: Types, Flows and Governance, Annals of Tourism Research. Paraskevas, A. and Altinay, L. (2012). Signal Detection as the First Line of Defence in Tourism Crisis Management, Tourism Management Chathoth, P., Altinay, L., Harrington, J. R., Okumus, F. and Chan, W. S. E. (2012). Co-production versus co-creation: A process based continuum in the hotel service context, International Journal of Hospitality Management Altinay, L. (with Brookes, M.) (2011) Franchise Partner Selection: Perspectives of Franchisors and Franchisees, Journal of Services Marketing, Vol. 25, Issue 5. Highly Commended Award Winner at the Literati Network Awards for Excellence 2012. Altinay, L., Madanoglu, M., Daniele, R. and Lasley, C. (2011) The influence of family tradition and psychological traits on entrepreneurial intention, International Journal of Hospitality Management Altinay, L. (with De Vita, G. and Abbott, J. A.) (2012) Revisiting the convergence hypothesis for tourism markets: evidence from Turkey using the pairwise approach, Tourism Management. Altinay, L. and Wang, C. (2011) The influence of an entrepreneur’s socio-cultural characteristics on the entrepreneurial orientation of a firm, Journal of Small Business and Enterprise Development. Altinay, L. and Brookes, M. (2012) Factors Affecting relationship development in franchise partnerships, Journal of Services Marketing, Vol. 26 Issue 5. Altinay, L. and Wang, C. (2012). "Social Embeddedness, Entrepreneurial Orientation and Firm Growth in Ethnic Minority Small Businesses in the United Kingdom", International Small Business Journal (From ESRC Funded Project) Altinay, L., (with Gurel, E. and Daniele, R.) (2010) Tourism Students’ Entrepreneurial Intentions, Annals of Tourism Research Altinay, L., Yasarata, M., Burns, P. and Okumus, F. (2009) Politics and Sustainable Tourism Development: Can they co-exist? Voices from North Cyprus, Tourism Management Altinay, L. and Okumus, F. (2009) ‘International Franchise Decision Making’, The Service Industries Journal Altinay, L. (2009) ‘Market Orientation of Ethnic Minority Owned Hospitality Firms’, International Journal of Hospitality Management Altinay, L. and Wang, C. (2009) ‘Facilitating and Maintaining Research Access into Ethnic Minority Firms’, Qualitative Market Research: An International Journal, Vol. 12 No. 4, pp. 367-390. Altinay, L. (with Saunders, M. and Riordan, K.) (2009) ‘The management of Post Merger Cultural Integration: Implications from the Hotel Industry’, The Service Industries Journal, Vol. 29 No. 10, 1359-1375.

Page 6 of 16 6 Altinay, L., Gannon, J. and Altinay, E. (2009) ‘Exploring the relationship between the HRM practices and growth in small service firms’. The Service Industries Journal, January, Vol. 28 No. 7, pp. 1-18. Altinay, L. and Altinay, E. (2008) ‘The rise of Turkish entrepreneurship in the UK: Factors influencing growth’, International Journal of Entrepreneurial Behaviour and Research, Vol. 14 No. 1, pp. 24-46. Altinay, L. (2008). ‘The relationship between an entrepreneur’s culture and the entrepreneurial orientation of the firm’, Journal of Small Business and Enterprise Development, Vol. 15 No. 1, pp. 111-129. (From British Academy Funded Project) Altinay, L. and Altinay, E. (2008) ‘Marketing Strategies of ethnic minority businesses in the UK’, The Service Industries Journal, October, Vol. 28 No. 8., pp. 1183-1197. Altinay, L. and Wang, C. (2008) ‘International Franchise Partner Selection and Chain Performance through the Lens of Organisational Learning’, The Service Industries Journal, March, Vol. 28 No. 2., pp. 225-238. Altinay, L. (with Okumus, F. and Wong, K. K. F.). (2008) ‘Are We Teaching Strategic Management Right?’, Journal of Teaching in Travel and Tourism, Vol 8 No. 4, pp. 329-350. Altinay, L. (2007). ‘The Internationalization of Hospitality Firms: Factors influencing the choice of franchising as a mode of growth’, Journal of Services Marketing, Vol. 21 No. 6, pp. 398-409. Altinay, L. and Roper, A. (2007). ‘Internationalisation of Service Firms’, Editorial, International Journal of Service Industry Management, Special Issue, Vol. 17 No. 5., pp. 118-120. Altinay, L. (with Okumus, F. and Roper, A.) (2007) ‘Gaining Access for Case Study Research: Reflections from Experience’, Annals of Tourism Research, Vol. 31 No.1, pp. 7-26. Altinay, L., Var, T., Hines, S. and Hussain, K. (2007). ‘Barriers to Sustainable Tourism Development In Jamaica’, Tourism Analysis, Vol. 12 Issue ½, pp. 1-13. Altinay, L. (with Litteljohn, D. and Roper A.) (2007) ‘Territories Still to Find – The Business of Hotel Internationalisation’, International Journal of Service Industry Management, Special Issue, Vol 18. No. 2, pp. 167- 183. Altinay, L. and Wang, C. (2006). ‘The Role of Prior Knowledge in International Franchise Partner Recruitment’, International Journal of Service Industry Management, Vol. 17, No. 6, pp. 430-443 Altinay, L and Paraskevas, A., (2006) ‘A computer supported collaborative learning (CSCL) Approach in Teaching Research Methods’, International Journal of Hospitality Management, Vol. 26 Issue 3, pp. 623-644. Altinay, L. and Miles, S. (2006) 'International Franchising Decision Making: An Application of Stakeholder Theory', The Service Industries Journal, June Volume 26 Number 4, pp. 421-436. Altinay, L. and Altinay, E. (2006) ‘Determinants of Ethnic Minority Entrepreneurial Growth in the catering sector’, The Service Industries Journal, March, Vol. 26. No. 2, pp. 203-221. Altinay, L. (2006) ‘Selecting partners in an International Franchise Organisation’, International Journal of Hospitality Management, Vol. 25, pp. 108-125. Altinay, L. and Bowen, D. (2006) ‘Politics and Tourism Interface: The case of Cyprus’, Annals of Tourism Research, Vol. 33 No. 4., pp. 939-956. Altinay, L. and Isak, I. (2006) ‘The Impacts of Political Instability on Tourism Planning and Development: The Case of Lebanon, Tourism Economics, Vol. 12 No 3, September, pp. 361-382. Altinay, L. (2005) ‘The Intrapreneurial Role of the Development Directors in an International Hotel Group’, The Service Industries Journal, Vol. 25, No. 3, April, pp. 403-419. Altinay, L and Roper A. (2005) ‘The Entrepreneurial Role of Organisational Members in the Internationalisation of a Franchise System’, International Journal of Entrepreneurial Behaviour and Research, May, Issue 3, Vol 11, pp. 222-240. Altinay, L. (2005) ‘Factors influencing entry mode choices: Empirical Findings from an international hotel organisation’, Journal of Hospitality and Leisure Marketing, Vol. 12 No. 3, pp. 5-28. Altinay, L. and Mehmetoglu, M (2006) “Examination of Grounded Theory analysis with an Application to Hospitality Research”, International Journal of Hospitality Management, Vol. 25, pp. 12-33. Altinay, L., Bicak, H.A., and Altinay, M. (2005), “Uncertainty and Tourism Development: The Case of North Cyprus”, Anatolia: An International Journal of Tourism and Hospitality Research, Vol. 16, Issue 1, pp. 27-38. Altinay, L. (2004). ‘Implementing international franchising: the role of intrapreneurship’, International Journal of Service Industry Management. Volume 15, Number 5, pp. 426-443. Altinay, L. and Altinay, M. (2004) ‘The influence of organisational structure on Entrepreneurial Orientation and Expansion Performance’, International Journal of Contemporary Hospitality Management, Vol. 16, No. 6, 15 October, pp. 334-344. Altinay, L. (2004) ‘Linking Teaching and Research in Practice at Masters Level’, Journal of Hospitality, Leisure, Sport and Tourism, Learning and Teaching Support Network, pp. 28-29. Altinay, L. and Altinay, M. (2003) 'How will growth be financed by the international hotel companies?', International Journal of Contemporary Hospitality Management, Vol. 15, No. 5, pp. 274-282. Altinay, L., Bicak, H. A. and Altinay, M. (2002) ‘Political scenarios: the future of the North Cyprus Tourism

Page 7 of 16 7 Industry’, International Journal of Contemporary Hospitality Management, Vol. 14, No. 4, pp 176-182. Altinay, L., Bicak, H. A. and Altinay, M. (2002) ‘Economic Integration and Tourism Industry of North Cyprus’, Tourism Economics, Vol. 8, No. 3, pp. 325-335. Altinay, L. and Roper, A. (2001). ‘The role and importance of Development Directors in Initiating and Implementing Development Strategy’, International Journal of Contemporary Hospitality Management, Vol. 13, No. 7, pp. 339- 346. Altinay, L. (2000) ‘Possible impacts of a federal solution to the Cyprus Problem on the tourism industry of North Cyprus’, International Journal of Hospitality Management, Vol. 19, No. 3, pp. 295-309.

ARTICLES IN REFEREED JOURNALS (IN PRESS) Altinay, L. (with Yeung, R., Brookes, M.) (Forthcoming) The Hospitality Franchise Purchase Decision Making Process, International Journal of Contemporary Hospitality Management

BOOKS Altinay, L., Paraskevas, A. and Jang, S. (2015). Planning Research in Hospitality and Tourism. Routledge. Second Edition. Altinay, L. (with Brookes, M.). (2015). Entrepreneurship in Hospitality and Tourism. Goodfellows Publisher. Oxford. Altinay, L. and Surya, P. (2015). Enhancing Customer Experience: A Global Perspective. Cambridge Publishing. Cambridge. Okumus, F., Altinay, L. and Prakash, H. (2010) Strategic Management in the International Hospitality and Tourism Industry: Content and Process. Oxford: Butterworth (This book has been named on Elsevier’s 2010 Best Seller List). Altinay, L and Paraskevas, A (2008). Planning Research in Hospitality and Tourism. Oxford: Butterworth, First Edition.

CHAPTERS IN BOOKS Chathoth, P. Ungson, G., Harrington, R. Altinay, L. Okumus, F. and Chan, E. (2014). Conceptualization of Value Co- Creation in the Tourism Context, Prebensen, N. Chen, J. and Uysal, M. (Eds) Co-Creation of Experience Value A Tourist Behaviour Approach. Altinay, L. and Okumus, F. (2008) “Factors influencing the entrepreneurial orientation of ethnic minority small and medium sized hospitality enterprises” in Handbook of Hospitality Strategic Management, Michael Olsen, Jinlin Zhao and Abraham Pizam (Eds). pp.453-478. Altinay, L (2005) “Factors Influencing Modal Choice” in Eds Kristen Albert Ellingsen and Mehmet Mehmetoglu (2005) Perspektiver pa markedsforing av reiseliv (Perspectives to Tourism Marketing). Fagbokforlaget: Bergen/Norway.

SELECTED CONFERENCE PAPERS Altinay, L. and Song, H. (2015) Improving elderly social well-being through hospitality 3 rd World Research Summit for Tourism and Hospitality, 15-18 December, Rosen College, University of Central Florida, Orlando, USA. Brookes, M. and Altinay, L. (2015) 'Franchise Knowledge Transfer and Institutionalisation'. Paper presented at the 13th Annual APacCHRIE Conference, Auckland, June., Won the Best Paper Award. Brookes, M. and Altinay, L. (2014) 'Evaluating Knowledge Transfer in Franchise Partnerships'. Paper presented at the 7th International Conference on Services Management, Macau, December. Altinay, L., Brookes, M., Madanoglu, M. and Aktas, G. (2013) 'The effect of franchisor’s role performance, cultural sensitivity and communication on franchisees’ trust in and satisfaction with franchise partnerships'. Paper presented at the Global Innovation and Knowledge Academy (GIKA) Conference, Valencia, Spain, July. Won the Best Paper Award. Brookes, M., Altinay, L. and Aktas, G. (2013) 'Franchisee Business Start-up from an Entrepreneurial Process Perspective'. Paper presented at the 6th International Conference on Services Management, Cyprus, June. Altinay, L. (with Brookes, M. and Aktas, G.) (2011) ‘Franchise Partner Selection: Perspectives of Franchisees’, Retailing and Consumer Services Conference, organised by the European Institute of Retailing and Service Studies (EIRASS), in San Diego, States, July, 2011. Brookes, M. and Altinay, L. (2011) 'Selecting Franchise Partners'. Paper presented at the Annual CHME conference, Leeds, May. Won the Best Paper Award. Altinay, L. (with Ekinci, Y. and Saunders, M.) (2010) ‘Strategic Orientations, Organizational Learning and SME Growth in the Retail Industry’, Retailing and Consumer Services Conference, organised by the European Institute of Retailing and Service Studies (EIRASS) in Istanbul, Turkey, July 2-5, 2010. Altinay, L. (with Brookes, M.) (2009) ‘Franchise Partner Selection: Perspectives of both franchisees and franchisors’, Paper presented at the 4th International Conference on Services Management: Managing Services Across Continents, 8-9th of May, Oxford.

Page 8 of 16 8 Altinay, L. and Wang, C. (2007) ‘Socio-cultural background, entrepreneurial behaviour of the firm and its growth’. Paper presented at the First International Colloquium on Ethnic Entrepreneurship: Changing Faces of Ethnic Entrepreneurship. Bradford University School of Management. 22nd-23rd March. 230-250. Altinay, L. and Roper, A. (2003) ‘The influence of organisational structure on Corporate Entrepreneurship: Empirical Findings from an International Hotel Group’, Working Paper Presented at BAM (British Academy of Management) Conference, Harrogate, Leeds, September 15-17. Altinay, L. and Roper, A. (2002) ‘The entrepreneur role of the Development Directors in Franchising: Empirical Findings from an International Hotel Group’, Working Paper Presented at BAM (British Academy of Management) Conference, London, September 9-11. Okumus, F. and Altinay, L. (2002) ‘Facilitating and Maintaining Qualitative Research Access into International Hotel Groups’, Working Paper presented at CHME Hospitality Research Conference, Leeds, April. Okumus, F., Karamustafa, K. and Altinay, L. (2002). ‘Impacts of the recent economic crisis in Turkey on the Turkish Hotel Sector: Empirical Findings from Mugla and Nevsehir Regions’, Working Paper Presented at BAM (British Academy of Management) Conference, London, September 9-11. Altinay, L. and Roper, A. (2001) ‘International Hotel Development: People Make It Happen’, Empirical Paper Presented at 10th Annual CHME Research Conference, South Bank University, London, 19-20 April. Altinay, L. and Roper, A. (2000) ‘The Capital Investment Decision-Making Process of an International Hotel Group’, Working Paper Presented at BAM (British Academy of Management) Conference, Edinburgh, 13-15 September. Altinay, L., Roper, A. and Harris, P. (2000) ‘The capital investment decision-making process in an international hotel group’, Working Paper Presented at 9th CHME Hospitality Research Conference, Huddersfield, 26-27 April, pp. 125-137. Altinay, L. and Yasarata M. (2000) ‘Is Economic Integration a Solution?: The case of Northern Cyprus Tourism Industry’, Paper Presented at Islands of the World VI Conference, Isle of Skye, 16-20 October, International Small Islands Studies. Altinay, L. (1999) ‘The influence of culture on the capital investment decision-making process in international hotel groups’, Working Paper Presented at 8th CHME Hospitality Research Conference, Surrey, 8-10 April, pp. 155-158.

REPORTS Altinay, L. and Brookes, M. (2012) Relationship quality in Turkish-British franchise partnerships, British Academy End of Award Report. Altinay, L. and Wang, C. (2008) Socio-cultural factors, ethnic minority entrepreneurial orientation and firm growth: A comparative study of Turkish and Chinese small firms in the UK, ESRC End of Award Report. Altinay, L. (2006) The interrelationship between culture and entrepreneurship: an exploration of London's Turkish businesses, British Academy End of Award Report. Altinay, L. (2003). ‘International Expansion of Hotel Companies’, Research Report submitted to Intercontinental Hotels and Resorts.

OTHER PUBLICATIONS In addition to the above publications, the findings of the research projects have been widely disseminated through community-based newspapers and magazines, websites, Below is a list of dissemination activities through publications in websites, community based newspapers and magazines.

Altinay, L. and Wang, C. (2008). “One size fits all enterprise policies cannot succeed”, ACCBA (Association of Community Based Business Advice) website http://www.acbba.org.uk/uploads/Article%20on%20Turkish%20and%20Chinese%20businesses%20research.pdf Altinay, L. (2008) How to be a Brilliant Community Based Business Adviser, ACCBA (Association of Community Based Business Advice), An Epilogue to a published Reference Guide for New Professionals. Wang and Altinay (2008). “Chinese businesses in London: An evolving business landscape” (in Chinese) The Epoch Times, 28th August. Wang and Altinay (2008). “Career diversification of second-generation Chinese in London” (in Chinese). Sing Dao Daily, 9th/10th August. Wang and Altinay (2008). “Chinese businesses in London: An evolving business landscape” School of Management website, Royal Holloway, University of London, 20th August. Altinay and Wang (2008). “Are their voices being heard?” Engage UK, Issue 7, pp.74-75. Altinay and Wang (2008). “Descriptive statistics (Last Part): Factors important to business success”, Toplum Postasi: Community Post, 17th July. Altinay and Wang (2008). “Descriptive statistics (Part 2): Constraints on Growth” Toplum Postasi: Community Post, 10th July. Altinay and Wang (2008). “Descriptive statistics (Part 1): Decision to start up business: Source of Capital and

Page 9 of 16 9 Advice” Toplum Postasi: Community Post, 3rd July. Altinay and Wang (2008). “How do Turkish business owners develop relationship with their customers?” Toplum Postasi: Community Post, 26th June. Altinay and Wang (2008). “Learning from successful Turkish and Chinese businessmen: Business start-up” Toplum Postasi: Community Post, 19th June. Altinay and Wang (2008). “Small ethnic minority businesses’ battle for competition: Is labour shortage an issue?” Toplum Postasi: Community Post, 12th June. Altinay and Wang (2008). “Are their voices being heard? Turkish and Chinese businesses in London” Toplum Postasi: Community Post, 5th June. Altinay and Wang (2008). “Research confirms problems facing Turkish business” London Turkish Gazette, 29th May. Altinay and Wang (2008). “Turkish speaking entrepreneurs at risk of being left behind”, London Turkish Gazette, 5th of July Wang and Altinay (2006). “Chinese enterprises in the UK and the government support” (in Chinese). The Epoch Times, 21st September. Altinay and Wang (2006). “£100k for Entrepreneurial Research: Turkish and Chinese Entrepreneurs in the UK”, Engage, UK, Issue 2, pp. 70.

PROJECT SUPERVISION . Supervised six PhD projects to successful completion: o Akrivi, P. (2016). Service Innovation in Hotels. o Macqueline, J. (2015). The importance of knowledge management in new product development o Burgess, C. (2014) Factors affecting the role of financial controllers in corporate entrepreneurship o Dhatta, P. (2012) Social Entrepreneurship in India. Director of Studies. o Paraskevas, A. (2009) Organisational Crisis Signal Detection: From a Complexity Theory Perspective, Director of Studies. o Dulyaprugs, J. (2007). Internationalisation of Domestic Hotel Chains in Thailand, Director of Studies. o Gannon, J. (2007). Strategic Human Resources and Their Management, Second Supervisor.

. Currently supervising six PhD projects. . Supervised more than hundred master dissertation projects to successful completion.

SELECTED PhD PROJECT EXAMINATIONS Jennifer Etella Spencer (2016), University of the Arts London, London College of Fashion, Global Branding for Fashion Entrepreneurs: How womenswear SMEs design their firms to grow internationally. PhD External Examiner, Mahlagha Darvishmotevali,(2016) Eastern Mediterranean University, Cyprus. Effect of job insecurity on frontline employee’s performance: Looking through the lens of psychological strains and leverages PhD Internal Examiner, Shirley A. Velasquez (2016) Ecuadorian Remittances, Gender, and Family Relations: A Study of the Transnational Ties Between Ecuadorian Migrants in England and Their Families in Ecuador. Michiel Verver (2016) Chinese Capitalism in Cambodia: An Anthropological-Institutional Approach to Embedded Entrepreneurship, Vrije University, Amsterdam, Netherlands. Simplice Anutechia Asongu (2015) Financial Development in Africa – A Critical Examination. Oxford Brookes University, Faculty of Business, Oxford. Karen Dennis (2013) Value drivers within SMEs: growth and value creation within the context of the economic value added framework. Oxford Brookes University, Faculty of Business, UK. Gokmen Dagli (2012) Knowledge Management and Communication in Higher Education, Near East University, North Cyprus. Clive Brokes (2012) The effect of Information and Communications Technology (ICT) on Franchisee to Franchiser Relationships, Bournemouth University, UK. Erdogan Ekiz Haktan (2012) Effects of Tourist Complaining Constraints on Justice Perceptions and Loyalty Intention: Using Culture and Magnitude as Moderators, Hong Kong Polytechnic University, Hong Kong, China. Ashraf Elmayar (2011) Assessing the Perceived Service Quality Levels in the Libyan Private and Public Banking Sectors: A Customer Perspective, Northumbria University, Newcastle, UK. Gregory Ludwig (2008) Dynamic Capabilities Analysis and Mergers and Acquisitions Process in the Steel Industry: A Managerial Perspective, Northumbria University, Newcastle, UK Marcel A. Lamoureux (2008) Russian Wholesale Power Market Liberalisation: A Case Study, Glasgow Caledonian University, Glasgow, Scotland, UK.

SECTION D: Professional Achievement

Page 10 of 16 10 VISITING POSITIONS / GUEST LECTURESHIPS . Appointed as Visiting Professor at the University of Cagliari, Italy. . Invited Keynote Speaker to the 17th National Tourism Conference, Bodrum, Turkey, 20-23rd October, 2016. . Invited Keynote Speaker to the VIII Astana Economic Forum, Kazakhstan, Sustainable Development and Green Economy in Kazakhstan: Conditions and Prospects, 21st May, 2015. . Invited keynote speaker to the VI Postgraduate Conference Management, Hospitality and Tourism, School of Management, Hospitality and Tourism of the University of Algarve, Portugal, 10th July 2015 . Invited keynote speaker to the International Conference of Young Scholars: ‘Innovative Economy of Kazakhstan: Sustainable Development in the conditions of Globalisation’, Organised in the frames of VI Astana Economic Forum, 21st of May, 2014. . Invited keynote speaker at the 14th International Conference on Knowledge, Culture and Change in Organizations taking place at the Saïd Business School at the University of Oxford, August 4-5, 2014. . Invited keynote speaker at the 3rd International Tourism Conference, Hungry, June, 2014. . Invited to serve as a member of the Business & Economics Panel in the Research Assessment Exercise (RAE) 2014, by the University Grants Committee (UGC) of Hong Kong. . Chosen as an Outstanding Reviewer by Emerald for the significant contribution made as a Reviewer to International Journal of Contemporary Hospitality Management throughout 2014. . Chosen as an Outstanding Reviewer by Emerald for the significant contribution made as a Reviewer to Journal of Services Marketing throughout 2012. . Invited Keynote Speaker at the International Conference on Management, Leadership and Innovation towards a Better Changing World, ‘Changing Nature of Management Research: Implications for Research Innovation’. Bucharest, Romania, 7-9th November, 2013. . Invited speaker at The L.N. Gumilyov Eurasian National University, Astana, Kazakhstan, Research Seminar to the Faculty Deans in Social Sciences, ‘Research Strategies, Structures and Processes’, 3rd of October, 2013. . Invited keynote speaker to the GIKA (Global Innovation and Knowledge Academy) Conference, Valencia, 9- 11th July, 2013. . Invited keynote speaker to the International Conference of Young Scholars: ‘Current Trends in Economics and Management: View of the Youth’, Organised in the frames of VI Astana Economic Forum, 22nd of May, 2013. . Invited keynote speaker to the Franchising and Entrepreneurship Seminar, organised by the Dokuz Eylul University, Izmir, Turkey, 18th March, 2013. . Opportunities and Challenges in Higher Education, PhD research seminar to PhD Students, Near East University, 27th Dec, 2012. . Future of Hospitality and Tourism Research: How to gain and sustain competitive advantage, PhD seminar to PhD students, Eastern Mediterranean University, 24th Dec, 2012. . Visiting Professor responsible for PhD student research methods training, The L.N. Gumilyov Eurasian National University, Astana, Kazakhstan, Years 2012-2014. . Guest Speaker, Research Seminar on ‘Research Project Management: Learning from the experience of previous academic grant applications’, International Conference on Interdisciplinary Research in Education, Cyprus, 15-17th of May, 2012. . Guest Speaker, Research Seminar on ‘Grounded Theory Analysis with an application to hospitality research’, London College of Fashion, 23rd February, 2012. . Guest Speaker, Research Seminar entitled, ‘Publish or Perish’, Mahasarakham University, Thailand, 2nd February, 2012. . Guest Speaker Disseminating the findings of the ESRC funded project ‘Ethnic Minority Entrepreneurship’, Romanian-American University, Bucharest, Romania, 12th January, 2012. . Workshop on ‘How to Get Your Paper Published’, Romanian-American University, Bucharest, Romania, 13th January, 2012. . Dissemination seminar on ‘Franchise Partner Selection and Relationship Development: Perspectives of Macau Franchisees’, Macau Institute, Macau, 2nd December, 2011. . Guest speaker lecturing on ‘Socio-cultural Factors and Entrepreneurial Orientation of Ethnic Firms’, at Daniels College of Business, University of Denver, 18th Nov, 2011. . Research Seminar to Business School Academics at IIMT (Indian Institute of Management and Technology) on ‘Getting your paper published’, 17th of May, 2011. . Visiting Professor, College of Administrative Sciences and Economics, Business School, Koc University, Istanbul, Turkey, Years 2010-2012. . A 2011 finalist for the Most Successful Turk Award in the UK.

Page 11 of 16 11 . Visiting Professor, Faculty of Economics, Department of Business Studies and Environment, University of Piemonte Orientale (ranked 8th in Italy for the quality of research output and 1st amongst the newer Italian universities), Italy, 2009/2010. . Visiting Speaker, Tourism Recreation and Sport Management Department Seminar Series, Seminar on ‘Linking Research to Curriculum Development and Delivery’, University of Florida 2011, March 21-23. . Invited Research Seminar to the PhD students on ‘PhD Research Journey: Rhetoric and Realities’, Tourism Recreation and Sport Management Department Seminar Series, University of Florida 2011, March 21-23. . Guest speaker at the seminar on ‘Franchise Partner Selection and Relationship Development’, Macau Institute, Macau, 2nd December, 2010. . Research Seminar to the members of Faculty of Economics, Department of Business Studies and Environment, University of Piemonte Orientale on ‘how to get your academic papers published’, May, 2010. . Guest speaker at the AIM (Advanced Institute of Management) workshop on Research Bid Writing, jointly organised by Oxford Brookes University, Surrey and Kingston University Business Schools, “Learning from Experience”, 24th of October 2009, Oxford. . Visiting Lecturer responsible for Research Methods Teaching at Tourism School Sant Ignasi, Barcelona / Maastricht Business School, Maastricht, 2009/2010. . Presentation to a group of senior academics from Tourism School Sant Ignasi, Barcelona / Maastricht Business School, Maastricht on ‘Teaching Research Methods’, 3rd June 2009, Barcelona. . A dissemination workshop/seminar ‘Social Embeddedness and Entrepreneurial Orientation in Ethnic Small Firms in the UK’ at the London School of Economics and Political Science as part of China in Comparative perspective seminar series to which both academics and practitioners were invited, the research findings of the ESRC funded project were presented, 6th of October 2008. . Guest speaker at the University of Kent, Kent Business School, Hospitality Management Symposium, 2 June 2008, “Future of Hospitality Research”. . Guest speaker, at a practitioner and policy making conference organised by Andy Love, MP, head of small business parliamentary group, ‘Turkish speaking businesses in London’, June, 2007. . An invited lecture entitled ‘International Expansion of a Hotel Company: Challenges and Opportunities’ to a group of academics and practitioners at Finnmark University College at Norway. The lecture drew on PhD research findings, 2001, September. . An invited lecture entitled ‘Teaching and Learning Experience in the UK’ to a group of academics and students at Eastern Mediterranean University in Cyprus, 2004 June. . A seminar entitled ‘Opportunities for Collaborative Research’ to a group of academics at Americanos College in Cyprus, 2005 July.

EDITORIAL RESPONSIBILITIES / CONSULTING REVIEWER . Editor in Chief, The Service Industries Journal (A multidisciplinary journal established in 1981 as the first academic peer reviewed journal in the world devoted to services and service management). . Editorial Board Memberships: o Associate Editor Responsible for Europe International Journal of Contemporary Hospitality Management. o Associate Editor Responsible for Europe Service Theory and Practice (Formerly known as Managing Service Quality (Since 2012)) o Journal of Business Research (Since 2015) o Management Decision (Since 2010) o International Entrepreneurship and Management Journal (Since 2010) o Service Business: An International Journal (Since 2010) o The Service Industries Journal (Since 2009) o Journal of Services Research (Since 2009) o Journal of Services Marketing (since 2005) o International Journal of Contemporary Hospitality Management (since 2006) o Journal of Hospitality Marketing and Management (Since 2006) o Asia-Pacific Journal of Innovation in Hospitality and Tourism (Since 2011) o Journal of Tourism and Hotel Management and Anatolia: An International Journal of Tourism and Hospitality Research (since 2005) o International Journal of Management Perspectives (since 2006) o Tourism and Hospitality Research: The Surrey Quarterly Review (Since 2007) . Ad Hoc Reviewer: Review Papers: o International Journal of Service Industry Management o International Journal of Hospitality Management o Annals of Tourism Research

Page 12 of 16 12 o Tourism Management o Tourism Economics . Reviewer and Advisor for Funding Bodies and Academic Conferences: o Reviewing grant applications for ESRC and EPRC. o Member of the Academic Advisory Board of Third Postgraduate Student Conference in Turkey (2005) o Member of Conference Scientific Committee, Advances in Hospitality and Tourism Marketing and Management Conference, 19-24 June 2011, Istanbul, Turkey. o Member of Conference Scientific Committee, 3rd Asia-Euro Tourism, Hospitality and Gastronomy Conference”, 24-26 November 2010, Malaysia. o Member of Conference Scientific Committee, Development of Tourism in Blacksea Region of Turkey, 2-6 October, 2010, Giresun, Turkey. . Guest Editor of a special issue for International Journal of Contemporary Hospitality Management on ‘Sharing Economy’ (2016). . Guest Editor of a special issue of the International Journal of Service Industry Management, 17(5), 2006 on ‘Internationalisation of Service Firms’ . Guest Editor of a special issue of the International Journal of Contemporary Hospitality Management on the internationalisation of hospitality organisations (2009) (with Dr Maureen Brookes and Dr Judie Gannon (Oxford Brookes University). . Guest Editor (with Dr Amit Sharma) a special edition of the International Journal of Contemporary Hospitality Management on Advancing Hospitality Research through Qualitative Research.

PROFESSIONAL AFFILIATIONS . British Academy of Management (BAM) (Year 2001-to present) . The European Institute for Advanced Studies in Management (EIASM) (Year 2002- to present) . The Higher Education Academy (Year 2006 – to present) . The Senate of Romanian Scientific Society of Management Awards the Prestigious Title of ‘Honorary Member’ for the acknowledged sustained contribution to the field of strategic management and entrepreneurship within the context of hospitality and service industries, 12th January, 2012. . Board Member of Cyprus Turkish Chamber of Commerce (This is a non-profit making organisation established to provide its members with a wide range of services targeted at promoting business, networking and one to one relationship building and business links between the UK and Northern Cyprus).

SECTION E: Academic Leadership

PEER REVIEW & MENTORING . Acting as a mentor to colleagues, commenting on their working progress papers for conference and journal submissions, encouraging them to link teaching and research, helping them with the data collection, analysis and writing up, and delivering seminars on various research topics. . Peer review of a draft articles of colleagues, and jointly written papers, helping them to secure two RAE/REF- able papers in journals of international standing. . Delivered a research seminar to colleagues and postgraduate students on grant application procedures, not only giving tips and suggestions about applying but supporting the development of a funding-driven research culture in the Oxford Brookes University Faculty of Business. . Organised a series of individual meetings with colleagues to identify their research needs and invest in capacity development in the department. Responding to their requests, the first training session covered quantitative data analysis. . Initiated and championed research ideas and encouraged cross-discipline collaboration both internally in the Business School and externally outside of the University. These activities both helped to develop external links and reputation and resulted in several publications. My coherent and well-established research programmes in the areas of small business management and internationalisation continue to offer opportunities for collaborative research and publication (i.e. accepted joint papers and papers under preparation with colleagues).

ADMINISTRATIVE & MANAGERIAL RESPONSIBILITIES . Research Area Leader, Department of Hospitality, Leisure and Tourism Management, responsible for: o Coordinating the research activities of the department within the Business School. o Organising research departmental research seminars to share research practice and the findings of the studies.

Page 13 of 16 13 o Formulation of research strategy by consulting colleagues. o Implementation of research strategy by setting performance targets for colleagues and linking them to the research priorities of the department and the school. o Encouraging and motivating colleagues by having ongoing regular discussions about their targets and career ambitions. . Organised joint conferences with IIMT, India and Penn State Universities in States and chaired an international conference in Oxford, in the UK, May 2009. o These conferences created an international platform for knowledge transfer and scholarship across continents. In particular, Oxford Brookes Business School’s reputation in the area of service management research was enhanced internationally, contributing to the school’s distinctiveness in the area. o International research conferences contributed to the internationalisation agenda of the University and the School, in particular contributed to the School’s EQUIS accreditation attempts. o Joint conferences created opportunities for research collaboration across different continents. o Joint conferences offered the business school staff the opportunity to participate on the Scientific Committees, to review papers, chair sessions and edit special editions of journals all of which contributed to the staff learning and development and also enhanced the growing research culture in the business school . Developed an increasing role in Departmental/School management and administration by o Contributing to the development of programmes such as MRes and DBA, international accreditation of MSc programmes, o Organising guest lectures by external speakers, o The organisation of, and teaching at, the Research Methods Summer School, o Participating in the selection and recruitment of research assistants, and o Acting as the chair of several Research Methods and Dissertation meetings in the department. o Member of the Grant Panel, overseeing grant applications and mentoring colleagues. . Contributed to the departmental strategic planning in the area of research and teaching by reflecting upon personal experiences of linking teaching and research and feeding in my research findings about the students’ perceptions of online teaching and learning into the teaching strategy of the department. . Successfully led the ESRC research project coordinating data collection and analysis, networking, publicity and organising seminars to disseminate research findings to the ethnic minority business owners. . Individual meetings and discussions with colleagues helped to identify the research themes for the department: Internationalisation, entrepreneurship and environmental management. . Developed an increasing role in Departmental / School management and administration by o Contributing to the development of programmes such as MRes, international accreditation of MSc programmes, o Organising guest lectures by external speakers, o Playing an active role in the organisation of annual CHME Hospitality and Tourism Research Conference (2007) and organising a publication session for the conference with the editor of the Service Industries Journal, Prof Barry Howcroft. o Participating in the selection and recruitment of PhD students (i.e. recently attracted and recruited a strong PhD applicant in the area of social entrepreneurship) o Supporting the Head of the Doctoral Programme in the recruitment of doctoral students, attending their transfer vivas and mock examining their PhD studies.

CONFERENCES . Conference Co-Chair, 8th International Conference on Services Management, Washington, November, 2015. . Conference Co-Chair, 7th International Conference on Services Management, Macau, December, 2014. . Conference Chair, 6th International Conference on Services Management, Cyprus, 23-25th June, 2013. . Conference Co-Chair, the 5th International Conference on Services Management, Delphi India, 8-9 May, 2011. . Conference Chair, the 4th International Conference on Services Management, Oxford Brookes University, Oxford, 8-9 May, 2009. . Conference Co-chair, the 3rd International Conference on Services Management, Penn State University, States, 9-10 May, 2008. . Conference Coordinator, the Council for Hospitality Management Education (CHME) International Research Conference, May 2008, University of Strathclyde, UK

SECTION F: Enterprise & Knowledge Transfer

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SCHOLARSHIP & KNOWLEDGE TRANSFER . Strategic Management Training Sessions to Small Business Owners, Entrepreneurship and Small Business Management Certificate Programme, Cyprus Chamber of Commerce, 27th, 28th May, 2011. . Attended one day Research Impact Conference organised by Academy of Social Sciences, 16th July, 2009 . Attended two day ‘Getting Research into Practice (GRIP) Workshop organised by ESRC, 6-7th December, 2007. . Invited to play an active role in different dissemination and knowledge sharing activities, both nationally and internationally, by the invitation from various journal editors, conference organisers, policy makers and practitioners: o Successfully co-edited a Special Edition of the International Journal of Service Industry Management and currently editing the special edition of International Journal of Contemporary Hospitality Management. o Serving as an editorial board member of international journals including of Journal of Services Marketing, The Service Industries Journal, Journal of Services Research and International Journal of Contemporary Hospitality Management. o Received invitations from policy makers and practitioners as well as from different Universities to disseminate research findings on the internationalisation of organisations and entrepreneurship and share experience of teaching and research in the UK. o The ESRC funded project entitled “Socio-cultural factors, ethnic minority entrepreneurial orientation and firm growth: a comparative study of Turkish and Chinese small firms in the UK” has been successfully completed. As part of project:

o The findings of the study have been disseminated at an academic conference and a practitioner/policy conference organised and hosted by Mr Andy Love, Edmonton MP, Chair of All Party Parliamentary Small Business Group (APPSBG). o A report summarising the key findings of the study has been given to Mr Andy Love, Association of Community Based Business Advice (ACBBA), Federation of Small Business, Turkish Cypriot Chamber of Commerce and North London Business. o The findings of the study have also been disseminated through ethnic (Turkish and Chinese) media and Engage Magazine in the form of short bulletins and articles and through the websites of ACBBA’s, Oxford Brookes, Royal Holloway, University of London, and London School of Economics and Political Science. ‘Ethnic accountants’ have also been influential to ‘pass the message across’ to business owners. o A brief summary of the research findings has been circulated to the following policy makers, enterprise/business associations and leading figures in the ethnic communities including: o Editor, London Turkish Gazette (a Turkish newspaper in London) o Councillor (Turkish Cypriot origin), Edmonton o CEO Dragonpage (a Chinese community-based organisation) o Editor, Sing Tao Daily (a leading Chinese newspaper in London) o Research Manager, Chinese in Britain Forum o Director, United Asia Ltd (a Chinese consultancy company) o Manager, Cage Consulting (a Chinese community-based organisation) o Edmonton MP, chair of All Party Parliamentary Small Business Group (APPSBG) o Manager of Association of Community Based Business Advice (ACBBA) o London Policy Manager, Federation of Small Business o Head of Turkish Cypriot Chamber of Commerce o Head of Business Growth, North London Business.

. In particular, the following users have taken on board our research findings and started to develop more effective training programmes for ethnic small businesses: o The Manager of the Association of Community Based Advisors has shared the research findings with the advisors of the association which provides business support to the ethnic business owners. The findings have been adopted by this association in order to effectively target and support firms with growth potential as well as develop training programmes based on the needs of ethnic minority firms. o The findings of the study created an awareness of the current problems of Turkish and Chinese owned businesses in London. As a result, the London Policy Manager of the Federation of Small Business is now working with the London Development Agency, Business Link and the Mayor’s Office to develop better business support and an advisory service for ethnic minority owned SMEs.

Page 15 of 16 15 o The findings of the study provided an outline of the nature and need of Turkish businesses. These findings are being adopted by Business Growth, North London Business to develop better business support and advisory services for Turkish businesses which are investing and expanding into the UK market.

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