November 2016 May 2016 Fare Compliance Survey Results

Key highlights Survey background The fare compliance survey is conducted twice yearly in May and November, The May 2016 survey estimates fare and is designed to measure the incidence of non-compliance and associated compliance to be 93.6% across the revenue loss across the public transport network. This work identifies problem public transport network: areas and helps the NSW Government develop strategies to improve both a decrease of 1.6 percentage fare compliance and public transport cost recovery. points compared with the The May 2016 survey involved checking over 74,000 Opal cards and paper November 2015 estimate. tickets (including Magnetic Stripe Tickets) on 5,900 services across train, bus, ferry and light rail modes. Customers identified as not complying included those not having a ticket or Revenue loss as a result of not tapping on, those travelling on a concession ticket or concession Opal non-compliance for the six months card without valid entitlement (concession misuse), and those travelling to June 2016 is estimated to beyond the distance allowed by their ticket or (overriding). be $54.2 million. Ticketing changes since November 2015 survey

Train fare compliance is estimated On 1 January 2016, all paper tickets except single adult and concession tickets (trains, buses, ferries and light rail) and return adult and concession tickets to be 92.9%, down from 95.2% in (trains, ferries and light rail) were retired from sale. Tickets no longer available November 2015: a decrease of from 1 January 2016, included: pensioner excursion tickets, MyMulti weekly 2.3 percentage points. tickets, MyBus TravelTen tickets, and MyFerry TravelTen tickets.

Bus fare compliance is estimated Survey snapshot to be 94.5%, down from 95.1% in Fare compliance by mode November 2015: a decrease of 0.6 percentage points. Change from Mode May 2015 Nov 2015 May 2016 Nov 2015

Train 94.6% 95.2% 92.9% -2.3

1 Ferry fare compliance is estimated Bus 95.0% 95.1 % 94.5% -0.6 to be 96.3%, down from 96.9% in Ferry 97.4% 96.9% 96.3% November 2015: a decrease of -0.6 0.6 percentage points. Light Rail 95.7% 96.1 % 95.7% -0.4

1 Includes outer metropolitan buses, surveyed for the first time in May 2016.

Light rail fare compliance is estimated to be 95.7%, down from 96.1% in November 2015: a decrease of bts.nsw.gov.au 0.4 percentage points. Level 3 18 Lee Street Chippendale NSW 2008 PO Box K659 Haymarket 1240 Email: [email protected] Non-compliance rate: May 2015 - May 2016

12 10.12% 10.11% 10

8 6.93%

6 5.15% 4.27% 4 3.73%

Non­compliance rate (%) Non­compliance rate (%) 2

May 15 Nov 15 May 16 May 15 Nov 15 May 16 May 15 Nov 15 May 16 May 15 Nov 15 May 16 May 15 Nov 15 May 16 May 15 Nov 15 May 16 0 Trains NSW TrainLink Bus Outer Metro Bus Ferry Light Rail

Non-compliance by day type Non-compliance by time of day (weekday)

Mode Weekday Weekend Mode AM peak PM peak Off- peak Train (total) 7.37% 5.67% Train (total) 9.18% 7.76% 5.35% 7.23% 5.24% Sydney Trains 9.22% 7.59% 5.07% NSW TrainLink – Intercity 9.70% 12.39% NSW TrainLink – Intercity 8.60% 10.32% 10.25%

Bus (total) 5.57% 4.99% Bus (total) 5.62% 6.87% 4.57% Sydney Metro Buses 5.24% 4.66% Sydney Metro Buses 5.32% 6.23% 4.44% Outer Sydney Metro Buses 10.90% 10.01% Outer Sydney Metro Buses 9.74% 15.94% 6.23%

Sydney Ferries 4.24% 2.71% 4.26% 3.23% 4.95% Sydney Light Rail 4.48% 3.59% Sydney Light Rail 3.53% 4.58% 4.86%

Non-compliance and revenue loss by category Revenue loss figures represent estimated revenue lost due to non-compliance for the six month period from January to June 2016.

Not having Not having Concession Concession Over - Over - a ticket a ticket misuse misuse riding riding Mode (%) ($ ‘ 000) (%) ($ ‘ 000) (%) ($ ‘ 000) Train (total) 5.97% 33,752 1.10% 4,030 0.05% 82 Sydney Trains 5.79% 29,476 1.08% 3,547 0.05% 71 NSW TrainLink – Intercity 8.68% 4,276 1.31% 483 0.13% 11

Bus (total) 4.61% 12,775 0.85% 1,733 0.03% 39 Sydney Metro Buses 4.47% 11,373 0.66% 1,234 0.03% 33 Outer Sydney Metro Buses 6.53% 1,402 3.50% 499 0.09% 6

Sydney Ferries 3.05% 1,177 0.63% 174 0.05% 5 Sydney Light Rail 3.75% 416 0.51% 30 0.02% 1

Estimated revenue loss Opal card vs. paper ticket non-compliance for the six months to June 2016 (Paper includes magnetic stripe tickets)

May 2016 ($ ‘000) Non - For the six months compliance Mode to June 2016 Mode Opal Paper rate (total) Train (total) 37,863 Train (total) 3.77% 3.35% 7.12% Bus (total) 14,547 Sydney Trains 3.68% 3.24% 6.93% Sydney Ferries 1,356 NSW TrainLink – Intercity 5.16% 4.96% 10.12% Sydney Light Rail 447 Bus (total) 3.35% 2.14% 5.49%

Total 54,214 Sydney Metro Buses 3.27% 1.89% 5.15% Outer Sydney Metro Buses 4.56% 5.55% 10.11% Notes: Customers identified as having no paper ticket or Opal card at all, were Sydney Ferries 2.81% 0.91% 3.73% allocated to the Paper category. 1.94% 2.33% 4.27% Compliance and non-compliance percentages may not add to 100%; and Sydney Light Rail minor discrepancies for totals are a result of rounding.

May 2016 Fare Compliance Survey Results Transport for NSW – Transport Performance and Analytics | 2 Fare compliance by mode Sydney Trains Sydney Trains Network Map – Fare compliance survey results • Sydney Trains fare compliance To Central Coast & Newcastle Line is estimated to be 93.1%, a Richmond Berowra Mount Kuring­gai decrease of 2.2 percentage East Richmond Mount Colah compared with Clarendon points T6 Carlingford Line Asquith T1 North Shore Line Hornsby Windsor 89.9% $10.4m November 2015. Compliance 88.9% $81k Normanhurst Mulgrave aitara W Thornleigh ahroonga on weekends improved by 1.6 W Vineyard Pennant Hills Warrawee Cudgegong RoadRouse HillKellyville Bella VistaNorwest ShowgroundCastle Hill Cherrybrook Riverstone Beecroft Turramurra percentage points, however under construction Pymble Cheltenham Gordon compliance on weekdays Killara Epping Lindfield Schofields Roseville decreased 2.9 percentage Chatswood Carlingford Eastwood T1 Quakers Hill Artarmon points. Decreases in compliance Telopea St Leonards n Marayong Denistone ollstonecrafto 93.8% $2.1m University North Ryde Macquarie W ert Dundas Macquarie Park av West Ryde W during the weekday AM peak Rydalmere North Sydney

Milsons Point Camellia Meadowbank T7 Olympic Park Line and weekday PM peak were

Rosehill Rhodes 94.1% $97k I T Y To C Circular Quay 6.4 percentage points and 2.9

Penrith St Marys Rooty HillDoonside Olympic Concord West KingswoodWerrington Mount Druitt Seven Hillsoongabbie Pendle Hill Martin Blacktown T Park Wynyard percentage points respectively. entworthvilleestmead Place Kings CrossEdgecliff Emu Plains W North W Strathfield Town Hall Bondi Junction Parramatta St James Compliance during the weekday Harris Park Central T1 Western Line Redfern Granville Museum Merrylands Clyde off-peak remained steady. 93.1% $5.8m Auburn Erskineville Guildford St Peters CroydonAshfield Lewisham StanmoreNewtown FlemingtonHomebush Burwood Petersham Sydenham Green Square Yennora Summer Hill T2 Inner West Line Lidcombe Strathfield • Compliance is highest on the Macdonaldtown Mascot Berala 94.7% $2.1m Fairfield Hurlstone Park Domestic Airport Station Access Fee applies Tempe Regents Park Canterbury Eastern Suburbs line (97.7%) Canley Vale International Airport Station Access Fee applies Campsie Wolli Creek Marrickville Belmore Dulwich Hill Arncliffe and lowest on the Carlingford Cabramatta Sefton CarramarVillawood T4 Eastern Suburbs Line Chester Hill Birrong Turrella Banksia Warwick Farm Leightonfield Yagoona Bardwell Park line (88.9%). Rockdale 97.7% $419k Lakemba Wiley Park Bexley North T2 South Line Liverpool BankstownPunchbowl Kogarah Kingsgrove Casula Carlton 90.8% $2.7m Beverly Hills • Compared with November Merrylands to Leppington Narwee Allawah Hurstville 2015, the largest decreases in

Glenfield Panania East Hills Revesby Padstow Penshurst Holsworthy Riverwood Mortdale compliance were recorded on

Oatley Macquarie Fields the South line and North Shore Como Ingleburn Edmondson Park Jannali Leppington line (5.1 percentage points),

Minto Sutherland oolooware KirraweeGymea MirandaCaringbahW Cronulla with compliance on the South Leumeah Loftus Engadine line decreasing from 95.9% Campbelltown T4 Illawarra Line Heathcote Macarthur 91.7% $5.7m to 90.8% and compliance Waterfall on the North Shore line To To Sydney Trains decreasing from 95.0% to T2 Airport Line NORTH Compliance T3 89.9%. Decreased compliance 93.1% 95.0% $2.5m 95.0% $1.2m Lost Revenue $33.1m City to Macarthur was also noted on the Illawarra via Airport line (4.1 percentage points, from 95.8% to 91.7%); the Carlingford line (4.1 percentage Compliance rate and revenue loss for Sydney Trains points, from 93.0% to 88.9%); 12 and the Northern line (3.7 percentage points, from 97.5% 97.7% to 93.8%). 10 • Estimated revenue loss for the 95.0% 94.7% 95.0% six months to June 2016 was 8 94.1% 93.8% $33.1 million, which accounts 93.1% for 61.0% of the total estimated 91.7% 6 revenue loss across all modes. 90.8% 89.9% • Highest contributors to the 4 88.9% Sydney Trains $33.1 million Revenue loss ($ millions) estimated revenue loss were the North Shore line (31.4%), 2 Western line (17.4%) and Illawarra line (17.3%). 0 T1 T1 T1 T2 T2 T2 T7 T3 T6 T4 T4 Park Park Inner West North Shore South Airport Eastern Illawarra Suburbs Western Olympic Northern Bankstown Bankstown Jan­Jun Revenue loss Carlingford May 2016 Compliance rate

May 2016 Fare Compliance Survey Results Transport for NSW – Transport Performance and Analytics | 3 NSW TrainLink – Intercity NSW TrainLink – Intercity Network Map – Fare compliance survey results • NSW TrainLink – Intercity fare

la Dungog Wirragul compliance is estimated to allarobba W Creek Hunt e r ldale Hil

Martinserson be 89.9%, a decrease of 2.5

Pat

llbrook te ook Mindaribba HamiltonWickham Civic Queens Wharf Newcastle anxton Telarah Scone Aberdeen Muswe Singleton Br Greta Lochinvar MaitlandHigh StreetEast MaitlandVictoriaMetford StreetThorntonBeresfieldTarro HexhamSandgaWarabr Waratah percentage points compared Hunter Line Hunter Line Central Coast & Newcastle Line with November 2015. Compliance Broadmeadow Adamstown Hunter Line Kotara on weekends decreased by 2.6 Cardiff Central Coast & 79.6% | $254k Cockle Creek Newcastle Line Teralba percentage points and weekday Booragul Newcastle Section Fassifern Warnervale to Hamilton compliance decreased by Awaba Dora Creek Lak e M acquari e 87.4% | $686k Morisset 2.4 percentage points. A 4.6 Wyee Warnervale Wyong percentage point decrease in Tuggerah Ourimbah compliance during the weekday Lisarow C entr al C oast Niagara Park Narara Central Coast & AM peak was reported. NT asmanew Secastle Linea Point Clare Tascott Central Coast Section Koolewong Woy Woy Cowan to Wyong • Compliance is highest on Blue Mountains Line Wondabyne Hawk e s b u r y R i ver 94.3% | $1.1m | Hawkesbury River the Central Coast line, with 90.3% $952k Cowan Berowra Mount Kuring-gai compliance estimated to be Mount Colah Asquith Hornsby 94.3%, an improvement of 0.4

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Blue Mountains Line Go Epping Chatswood percentage points compared St Leonards Eastwood Lithgow North Sydney Zig Zag Bell Blu e Mount ains S ydney Bathurst Milsons Point with November 2015. Compliance MartinKings Place CrossEdgecliff ictoria Wynyard Bondi Junction Town Hall South Coast Line ath Mount V Blackheath Central Coast & Newcastle Line also improved on the Southern

Leura ook ford rook Linden Blue Mountains Line Medlow B Lawson Penrith atoomba Heights Blaxland Lapstone K Bullaburra Warrimoo Hazelbr Wood Glenb Emu Plains Blacktown Springwood Central Faulconbridge Valley Highlands line (0.8 percentage Wentworth Falls Redfern Parramatta Strathfield See Sydney Trains Network map Wolli Creek points from 89.7% to 90.5%). for connecting City services Hurstville Campbelltown Southern Highlands Line Sutherland Waterfall Macarthur Helensburgh • The Hunter line continues to Menangle Park Otford Menangle Stanwell Park record the lowest compliance rate Douglas Park Coalcliff Picton Southern Highlands Line Scarborough Tahmoor (79.6%) of all NSW TrainLink – Wombarra 90.5% | $184k Bargo Coledale Yerrinbool Intercity lines. Austinmer Mittagong I l law a r r a Thirroul Bowral South Coast Line Burradoo Bulli 88.2% | $1.6m Moss Vale Woonona • Compared with November Exeter Bellambi Bundanoon Corrimal 2015, the largest decrease Penrose Towradgi Wingello Fairy Meadow

Tallong North Wollongong in compliance was recorded Sou ther n H ighlan d s Marulan Wollongong Goulburn LysaghtsCringilaPort KemblaPort North Kembla Coniston South Coast Line on the Blue Mountains line Souther n Highlands Line Unanderra Kembla Grange (4.7 percentage points), with Dapto Albion Park compliance decreasing from Oak Flats Shellharbour Junction 95.0% to 90.3%. Decreased NSW TrainLink – Intercity Minnamurra Bombo

Sou th Coas t Kiama compliance was also noted on the Compliance 89.9% NORTH Gerringong Lost Revenue $4.8m Berry Newcastle line (4.6 percentage Bomaderry South Coast Line points, from 92.0% to 87.4%); and the Hunter line (4.0 percentage points, from 83.6% to 79.6%). Compliance rate and revenue loss for NSW Trains – Intercity • Estimated revenue loss for the 1.6 six months to June 2016 was 94.3% 90.3% 90.5% $4.8 million, which accounts 88.2% 87.4% 1.4 for 8.8% of the total estimated 79.6% revenue loss across all modes. 1.2 • Highest contributors to the 1.0 NSW TrainLink – Intercity Trains $4.8 million estimated revenue 0.8 loss were the South Coast line (32.9%), Central Coast line 0.6 (23.5%) and Blue Mountains

Revenue loss ($ millions) Revenue loss ($ millions) line (20.0%). 0.4

0.2

0.0 T T T T T T South Central Blue Newcastle Hunter Southern Coast Coast Mountains Highlands

Jan­Jun Revenue loss May 2016 Compliance rate

May 2016 Fare Compliance Survey Results Transport for NSW – Transport Performance and Analytics | 4 Sydney Metropolitan Buses Sydney Metropolitan Bus Network – Fare compliance survey results

Nov 2015 May 2016 2016 Compliance Compliance Change from Contract Area Operator Rate Rate Nov 2015 *

1 Penrith, Blacktown, Richmond 96.1% 90.3% -5.7

2 Liverpool, Ingleburn, Campbelltown Interline 98.5% 94.9% -3.6

3 Parramatta, Fairfield, Liverpool Transit Systems 95.6% 91.3% -4.3

4 Hills District 94.8% 96.7% +1.9

5 Bankstown, Hurstville, Roselands Punchbowl Bus Co. 97. 1 % 93.3% -3.8

6 Inner West Sydney Buses 95.3% 96.4% +1.1

7 North Sydney, Epping, Parramatta Sydney Buses 96.2% 94.0% -2.2

8 Northern Beaches Sydney Buses 94.9% 94.0% -0.9

9 Eastern Suburbs Sydney Buses 93.9% 95.8% +1.9

10 Hurstville, Sutherland, Cronulla Transdev NSW 96.2% 90.7% -5.5

12 Chatswood, Hornsby Transdev NSW 96.8% 95.8% -1.0

13 Parramatta, Liverpool, Bankstown Transdev NSW 95.0% 94.0% -1.0

14 Frenchs Forest, St Ives, Hornsby 96.7% 95.4% -1.3

15 Campbelltown, Camden, Macarthur Busabout 97.6% 93.7% -4.0

Due to rounding, the reported change in compliance rate may differ slightly from the difference between reported November 2015 and May 2016 compliance rates.

• Sydney Metropolitan Bus fare compliance is estimated to be 94.9%, • Contracts 4 and 9 recorded the steady compared to 95.1% in November 2015. Compliance across weekdays largest increases in compliance, and weekends was steady compared to November 2015, with only the each improving by 1.9 weekday PM peak showing a notable decrease in compliance of 2.4 percentage points. percentage points. • Contract 1 recorded the lowest • Contract 4 recorded the highest compliance rate (96.7%), an compliance rate (90.3%), a improvement of 1.9 percentage points compared with November 2015. decrease of 5.7 percentage points compared with November 2015. Decreased compliance was Compliance rate and revenue loss for Sydney Metropolitan Bus Network also noted on Contract 10 (5.5

4.0 percentage points, from 96.2% to 90.7%); Contract 3 (4.3 percentage 96.7% 96.4% 3.5 95.8% points, from 95.6% to 91.3%); and 95.8% 95.4% Contract 15 (4.0 percentage 3.0 94.9% points, from 97.6% to 93.7%). 94.0% 94.0% 94.0% 93.7% • 2.5 93.3% Estimated revenue loss for the six months to June 2016 was $12.6 million, which accounts for 23.3% s) s ($ million s) 2.0 91.3% of the total estimated revenue loss 90.7% ue lo s 1.5 90.3% across all modes.

Reven • Highest contributors to the 1.0 Sydney Metropolitan Buses $12.6 million estimated revenue 0.5 loss were Contract 9 (29.9%), Contract 8 (13.8%), Contract 7 0.0 (12.5%) and Contract 6 (11.1%). ont ract 1 ont ract 7 ract 2 ont ract 2 ract 5 ont ract 5 ont ract 3 ont ract 8 ont ract 9 ont ract 6 ont ract 4 ract 12 ont ract 12 ract 15 ont ract 15 ract 13 ont ract 13 ont ract 14 C ract 10 ont ract 10 C C C C C C C C C C C C C

Jan­Jun Revenue loss May 2016 Compliance rate

May 2016 Fare Compliance Survey Results Transport for NSW – Transport Performance and Analytics | 5 Outer Sydney Metropolitan Buses Outer Sydney Metropolitan Bus Network – Fare compliance survey results

May 2016 2016 Compliance Contract Area Operator Rate

1 Cessnock, Maitland, Newcastle 94.5%

2 Maitland, Raymond Terrace 92.3%

3 Port Stephens, Newcastle 90.4%

4 Maryland, Edgeworth, Toronto Hunter Valley Buses 83.3%

5 Newcastle, Lake Macquarie Newcastle Buses & Ferries 83.0%

6 Gosford, Wyong Busways 91.5%

7 Gosford, Wyong 93.1 %

8 Katoomba, Springwood, Penrith Blue Mountains Transit 93.2%

9 Wollongong, Stanwell Park and Helensburgh Premier Charters 89.7%

10 Kiama, Dapto and Wollongong Premier Motor Service 97.5%

11 Wyong 64.5%

12 Wollongong, Corrimal, Thirroul Seapost 97.7%

Compliance rate and revenue loss for Outer Sydney Metropolitan Bus Network • Outer Sydney Metropolitan Buses were surveyed for the first time in 1.2 May 2016; fare compliance is estimated to be 89.9%.

1.0 97.5% 97.7% 93.2% 94.5% • Similar compliance rates were 91.5% 93.1% 92.3% 90.4% 89.7% noted for weekdays (89.1%) and 83.0% 83.3% weekends (90.0%). Weekday 0.8 compliance was lowest during the 64.5% PM peak (84.1%) and the highest

s) s ($ million s) 0.6 during the off-peak (93.8%).

ue lo s • The highest compliance rates 0.4 were recorded for Contract 12 Reven (97.7%) and Contract 10 (97.5%).

0.2 • The lowest compliance rate was recorded for Contract 11 (64.5%), largely driven by ‘no ticket’ non­ 0.0 compliance.

• Estimated revenue loss for the ract 1 ont ract 1 ont ract 7 ont ract 2 ont ract 5 ract 3 ont ract 3 ract 8 ont ract 8 ont ract 9 ont ract 6 ont ract 4 ract 11 ont ract 11 ract 12 ont ract 12 C ont ract 10 C C C C C C C C C six months to June 2016 was C C $1.9 million, which accounts Jan­Jun Revenue loss for 3.5% of the total estimated May 2016 Compliance rate revenue loss across all modes.

• Highest contributors to the Outer Sydney Metropolitan Buses $1.9 million estimated revenue loss were Contract 5 (52.3%), Contract 6 (15.0%) and Contract 7 (8.4%).

May 2016 Fare Compliance Survey Results Transport for NSW – Transport Performance and Analytics | 6 Sydney Ferries Sydney Ferries Network Map – Fare compliance survey results

F1 Manly Manly Sydney Ferries Compliance 96.3% Lost Revenue $1.4m F5 Neutral Bay F6 Mosman Bay F1 Manly 94.3% $102k 96.5% $69k 98.9% $162k

F5 Neutral Bay F6 Mosman Bay North Sydney Neutral Mosman Bay Bay Old Cremorne Kurraba Point South Mosman Kirribilli Cremorne F2 Taronga Zoo Point Taronga F7 Eastern Suburbs McMahons PointMilsons Point Zoo Rydalmere MeadowbankKissing Point Huntleys Point WoolwichGreenwich Point Watsons Bay Cockatoo Parramatta River F3 Island Parramatta Sydney Balmain Cabarita Chiswick Circular Quay Rose Bay Abbotsford Birchgrove Double Bay Drummoyne Balmain East Garden IslandDarling Point Olympic Park Darling Harbour

Darling Harbour Pyrmont Bay F4

F3 Parramatta River F4 Darling Harbour F2 Taronga Zoo F7 Eastern Suburbs 92.2% $552k 96.9% $173k 96.0% $108k 94.9% $191k

• Ferryfar e compliance is estimated to be 96.3%, a decrease of 0.6 • The Mosman Bay service percentage points compared with November 2015. Compliance during the recorded the largest weekday PM peak and on weekends remained steady, however there was improvement in compliance, a decrease in compliance during the weekday off peak (2.0 percentage up by 3.2 percentage points points) and weekday AM peak (1.0 percentage points). compared with November 2015. Improved compliance was also • Compliance is highest on the Manly service (98.9%) and lowest on the noted on the Darling Harbour Parramatta River service (92.2%). service (1.1 percentage points).

• The Parramatta River service recorded the largest decrease in compliance, down by 4.6 Compliance rate and revenue loss for Sydney Ferries percentage points compared with November 2015. Decreased 0.6 98.9% compliance was also noted on the Neutral Bay service (2.1

0.5 percentage points) and Eastern 96.9% Suburbs service (1.5 percentage 96.5% 96.0% points) 0.4 94.9% • Estimated revenue loss for the 94.3% six months to June 2016 was 0.3 $1.4 million, which accounts for 2.5% of the total estimated 92.2% revenue loss across all modes. 0.2 Revenue loss ($ millions) • Highest contributors to the Sydney Ferries $1.4 million 0.1 estimated revenue loss were the Parramatta River service (40.7%), 0.0 Eastern Suburbs service (14.1%), F3 F7 F4 F1 F2 F5 F6 Darling Harbour service (12.8%) Parramatta Eastern Darling Manly Taronga Neutral Mosman River Suburbs Harbour Zoo Bay Bay and Manly service (11.9%).

Jan­Jun Revenue loss May 2016 Compliance rate

May 2016 Fare Compliance Survey Results Transport for NSW – Transport Performance and Analytics | 7 Sydney Light Rail Sydney Light Rail Network Map – Fare compliance survey results

Darling Harbour L1 Dulwich Hill Line CITY Compliance 95.7% Lost Revenue $447k John Street Square The Star Pyrmont Bay

Fish Market

Rozelle Bay Wentworth Park Convention

Exhibition Centre Paddy’s MarketsCapitol Square

Leichhardt North Lilyfield Jubilee Park Glebe

Hawthorne

Marion

Central Taverners Hill

Lewisham West

Waratah Mills

Arlington

Dulwich Grove

Dulwich Hill L1 Dulwich Hill Line

Compliance rate and revenue loss • Light rail fare compliance is for Sydney Light Rail estimated to be 95.7%, down 0.4 percentage points compared 0.5 95.7% with November 2015.

• Compliance on weekends

0.4 improved by 3.5 percentage points, however weekday

)) )) compliance decreased by 1.5

0.3 percentage points, driven by decreased compliance during ($ millions

s ($ millions s the weekday AM peak (2.3 percentage points) and weekday 0.2

enue losenue los PM peak (2.4 percentage points). vv ee

RR Compliance during the weekday off peak remained steady. 0.1 • Estimated revenue loss for the six months to June 2016 was 0.0 $447,000, which accounts for L1 Dulwich Hill 0.8% of the total estimated Jan­Jun Revenue loss revenue loss across all modes. May 2016 Compliance rate

May 2016 Fare Compliance Survey Results Transport for NSW – Transport Performance and Analytics | 8 Summary of compliance and revenue loss for all modes

May 2016 Revenue Loss May 2015 Nov 2015 May 2016 ($ ‘ 000) Compliance Compliance Compliance For the six months Mode (%) (%) (%) to June 2016 Sydney Trains T1 - North Shore 95.3% 95.0% 89.9% 10,379 T1 - Northern 96.2% 97.5% 93.8% 2,115 T1 - Western 95.2% 94.1% 93.1% 5,766 T2 - Airport 94.6% 95.0% 95.0% 2,547 T2 - Inner West 95.7% 95.8% 94.7% 2,114 T2 - South 93.5% 95.9% 90.8% 2,659 T3 - Bankstown 90.9% 95.1% 95.0% 1,188 T4 - Eastern Suburbs 96.8% 95.9% 97.7% 419 T4 - Illawarra 93.9% 95.8% 91.7% 5,728 T6 - Carlingford 88.6% 93.0% 88.9% 81 T7 - Olympic Park 93.5% 95.9% 94.1% 97 Total Sydney Trains 94.8% 95.3% 93.1% 33,093

NSW TrainLink – Intercity T - Blue Mountains 92.7% 95.0% 90.3% 952 T - Central Coast 94.1% 93.9% 94.3% 1,123 T - Hunter 77.5% 83.6% 79.6% 254 T - Newcastle 91.8% 92.0% 87.4% 686 T - South Coast 89.7% 89.8% 88.2% 1,571 T - Southern Highlands 94.7% 89.7% 90.5% 184 Total NSW TrainLink – Intercity 91.7% 92.4% 89.9% 4,770 TOTAL TRAIN 94.6% 95.2% 92.9% 37,863

May 2016 Fare Compliance Survey Results Transport for NSW – Transport Performance and Analytics | 9 Summary of compliance and revenue loss for all modes

May 2016 Revenue Loss May 2015 Nov 2015 May 2016 ($ ‘ 000) Compliance Compliance Compliance For the six months Mode (%) (%) (%) to June2016

Sydney Metropolitan Buses 1 - Penrith, Blacktown, Richmond 97.4% 96.1% 90.3% 1,202 2 - Liverpool, Ingleburn, Campbelltown 97.3% 98.5% 94.9% 113 3 - Parramatta, Fairfield, Liverpool 93.9% 95.6% 91.3% 858 4 - Hills District 95.7% 94.8% 96.7% 646 5 - Bankstown, Hurstville, Roselands 96.3% 97.1% 93.3% 181 6 - Inner West 95.6% 95.3% 96.4% 1,409 7 - North Sydney, Epping, Parramatta 96.7% 96.2% 94.0% 1,585 8 - Northern Beaches 93.3% 94.9% 94.0% 1,743 9 - Eastern Suburbs 93.3% 93.9% 95.8% 3,778 10 - Hurstville, Sutherland, Cronulla 96.6% 96.2% 90.7% 273 12 - Chatswood, Hornsby 98.8% 96.8% 95.8% 63 13 - Parramatta, Liverpool, Bankstown 97.4% 95.0% 94.0% 411 14 - Frenchs Forest, St Ives, Hornsby 95.7% 96.7% 95.4% 289 15 - Campbelltown, Camden, Macarthur 98.7% 97.6% 93.7% 91 TOTAL SYDNEY METROPOLITAN BUSES 95.0% 95.1% 94.9% 12,640

Outer Sydney Metropolitan Buses 1 - Cessnock, Maitland, Newcastle 94.5% 16 2 - Maitland, Raymond Terrace 92.3% 75 3 - Port Stephens, Newcastle 90.4% 44 4 - Maryland, Edgeworth, Toronto 83.3% 125 5 - Newcastle, Lake Macquarie 83.0% 998 6 - Gosford, Wyong 91.5% 287 7 - Gosford, Wyong 93.1% 161 8 - Katoomba, Springwood, Penrith 93.2% 59 9 - Wollongong, Stanwell Park and Helensburgh 89.7% 37 10 - Kiama, Dapto and Wollongong 97.5% 76 11 - Wyong 64.5% 17 12 - Wollongong, Corrimal, Thirroul 97.7% 13 TOTAL OUTER SYDNEY METROPOLITAN BUSES 89.9% 1,907 TOTAL BUS 94.5% 14,547

Sydney Ferries F1 - Manly 98.4% 98.7% 98.9% 162 F2 - Taronga Zoo 96.3% 96.6% 96.0% 108 F3 - Parramatta River 96.7% 96.8% 92.2% 552 F4 - Darling Harbour 97.5% 95.8% 96.9% 173 F5 - Neutral Bay 96.9% 96.4% 94.3% 102 F6 - Mosman Bay 94.2% 93.3% 96.5% 69 F7 - Eastern Suburbs 97.2% 96.4% 94.9% 191 TOTAL FERRY 97.4% 96.9% 96.3% 1,356

Sydney Light Rail TOTAL LIGHT RAIL 95.7% 96.1% 95.7% 447

TOTAL ALL MODES 94.8% 95.2% 93.6% 54,214

May 2016 Fare Compliance Survey Results Transport for NSW – Transport Performance and Analytics | 10