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Annual Report2003.Pdf CITIGROUP_AR/FH-04/4/23 04.4.23 4:00 PM y[W 38 CITIGROUP_AR/FH-04/4/23 04.4.23 3:52 PM y[W C1 C1 CITIGROUP_AR/FH-04/4/23 04.4.23 3:52 PM y[W 1 CITIGROUP_AR/FH-04/4/23 04.4.23 3:52 PM y[W 2 2 | CITIGROUP 2003 CITIGROUP_AR/FH-04/4/23 04.4.23 3:53 PM y[W 3 * 55% 31% 4% 10% * 64% 10% 4% 8% 4% 10% * ’ 9% 6% 5% 2% REVENUE REVENUE EXPENSE EXPENSE 2003 2002 3 | CITIGROUP 2003 CITIGROUP_AR/FH-04/4/23 04.4.23 3:53 PM y[W 4 4 | CITIGROUP 2003 CITIGROUP_AR/FH-04/4/23 04.4.23 3:53 PM y[W 5 5 | CITIGROUP 2003 CITIGROUP_AR/FH-04/4/23 04.4.23 3:54 PM y[W 6 6 | CITIGROUP 2003 CITIGROUP_AR/FH-04/4/23 04.4.23 3:54 PM y[W 7 7 | CITIGROUP 2003 CITIGROUP_AR/FH-04/4/23 04.4.23 3:54 PM y[W 8 8 | CITIGROUP 2003 CITIGROUP_AR/FH-04/4/23 04.4.23 3:55 PM y[W 9 9 | CITIGROUP 2003 CITIGROUP_AR/FH-04/4/23 04.4.23 3:55 PM y[W 10 CITIGROUP_AR/FH-04/4/23 04.4.23 3:55 PM y[W 11 CITIGROUP_AR/FH-04/4/23 04.4.23 3:55 PM y[W 12 12 | CITIGROUP 2003 CITIGROUP_AR/FH-04/4/23 04.4.23 3:55 PM y[W 13 ó 13 | CITIGROUP 2003 CITIGROUP_AR/FH-04/4/23 04.4.23 3:56 PM y[W 14 14 | CITIGROUP 2003 CITIGROUP_AR/FH-04/4/23 04.4.23 3:56 PM y[W 15 15 | CITIGROUP 2003 CITIGROUP_AR/FH-04/4/23 04.4.23 3:56 PM y[W 16 16 | CITIGROUP 2003 CITIGROUP_AR/FH-04/4/23 04.4.23 3:56 PM y[W 17 17 | CITIGROUP 2003 CITIGROUP_AR/FH-04/4/23 04.4.23 3:56 PM y[W 18 18 | CITIGROUP 2003 CITIGROUP_AR/FH-04/4/23 04.4.23 3:56 PM y[W 19 19 | CITIGROUP 2003 CITIGROUP_AR/FH-04/4/23 04.4.23 3:57 PM y[W 20 20 | CITIGROUP 2003 CITIGROUP_AR/FH-04/4/23 04.4.23 3:57 PM y[W 21 21 | CITIGROUP 2003 CITIGROUP_AR/FH-04/4/23 04.4.23 3:57 PM y[W 22 22 | CITIGROUP 2003 CITIGROUP_AR/FH-04/4/23 04.4.23 3:58 PM y[W 23 ó 23 | CITIGROUP 2003 CITIGROUP_AR/FH-04/4/23 04.4.23 3:58 PM y[W 24 24 | CITIGROUP 2003 CITIGROUP_AR/FH-04/4/23 04.4.23 3:58 PM y[W 25 25 | CITIGROUP 2003 CITIGROUP_AR/FH-04/4/23 04.4.23 3:58 PM y[W 26 26 | CITIGROUP 2003 CITIGROUP_AR/FH-04/4/23 04.4.23 3:59 PM y[W 27 27 | CITIGROUP 2003 CITIGROUP_AR/FH-04/4/23 04.4.23 3:59 PM y[W 28 CITIGROUP_AR/FH-04/4/23 04.4.23 3:59 PM y[W 29 CITIGROUP_AR/FH-04/4/23 04.4.23 3:59 PM y[W 30 ADWEEK EUROMONEY TECHNOLOGY GÓMEZ INC. Best Campaign: Citi Identity Theft Solutions Best Bank in Electronic Cash Management Citibank Online Ranked #1 (Best Spots of 2003) FINANCE ASIA Smith Barney Access: #1 Full-Service Brokerage ASIAMONEY Website for 3rd Consecutive (semiannual) Best Bank/Best Commercial Bank Review Cash Management and Trade Finance House of the Year—Japan Best Equity House Citi Cards Site Ranked #1 for 4th Consecutive Period Best Equities House: Nikko Salomon Smith Deal of the Year Barney Best Equity Deal INVESTMENT DEALERS’ DIGEST Best Cash Management Bank in Asia Best IPO Five Deal of the Year Awards Top Local Cash Management Bank in Best Privatization Australia, Indonesia, Korea, Malaysia, INSTITUTIONAL INVESTOR Taiwan, and Thailand Best Overall Bond Deal #1 Derivatives Dealer Best Investment-Grade Bond Deal THE ASSET #1 Global Custodian Best Foreign Commercial Bank in Australia, Best Bank/Commercial Bank/Investment INSTITUTIONAL INVESTOR’S PRIVATE Bank in Asia Hong Kong, Japan, the Philippines, Singapore, and Taiwan ASSET MANAGEMENT Best Foreign Exchange Bank in Asia High-Net-Worth Platform of the Year FORBES.COM Best Equity Deal Forbes Favorite in Online Banking (citi.com), INTERNATIONAL FINANCING REVIEW Best Investment-Grade Bond Best of the Web, Winter 2003 Global Loan House of the Year THE BANKER Forbes B2B Favorite in Financial Services Global Securitisation House (CitiDirect Online Banking), Best of the Web, #1 in Best Overall Service in Latin America, Fall 2003 U.S. Dollar Bond House North America Eurodollar Bond House FORTUNE BANKING TECHNOLOGY Ranked First in America’s Most Admired Euroyen/Global Yen Bond House (Nikko) Highly Commended: Best Use of IT in Companies of 2004 by Industry Wholesale Banking European Equity House Supranational/Sovereign Agency Bond House CAPITAL MAGAZINE (HONG KONG) GLOBAL FINANCE Asia Pacific Loan House Best Private Bank Best Global Corporate Bank Asia Pacific Equity-Linked House CARTA CAPITAL MAGAZINE (BRAZIL) World’s Best Trade Finance Bank Latin America Loan House #1 Foreign Banks Category Best Global Foreign Exchange Bank DALBAR World’s Best Bank for Cash Management MERGERS AND ACQUISITIONS ADVISER Travelers Life & Annuity Awarded the DALBAR Best Emerging Markets Bank—Global Financial Services Middle Market Deal of the Year Seal of Excellence for its Variable Life and Best Foreign Exchange Bank in Middle East Variable Annuity Quarterly Statements & Africa LATIN FINANCE EUROMONEY World’s Best Internet Bank and World’s Best Five Deals of the Year for 2003 Corporate and Institutional Internet Bank #1 in Underwriting, Trading, Advisory, MONEY Transaction Processing, Internet Best Corporate/Institutional Internet Bank in Latin America, Middle East & Africa, Central Two Smith Barney Mutual Funds Named Best Debt House & Eastern Europe among the Best 100 Funds 2003 Best Cash Management Best Corporate/Institutional Internet Bank TECHNOLOGY MANAGERS FORUM in Argentina, Australia, Bolivia, China, Best Project Finance Best Practice Award B2B Category for Colombia, Costa Rica, Guatemala, Kenya, ® Best Bank in Asia Mexico, the Netherlands, and Poland CitiDirect Online Banking Best Bank in Central & Eastern Europe Best Online Cash Management Bank in Central TREASURY MANAGEMENT Best Bank for International Cash Management & Eastern Europe INTERNATIONAL World’s Best Bank for Cash Management Best Bank for Liquidity and Working Capital Best Global Cash Management Bank & Payments Management in Latin America Best Bank in e-Commerce Best Bank for Cross-Border Pooling and Netting Best Cash Management Bank in North America in Asia and Latin America GLOBAL INVESTOR TREASURY AND RISK MANAGEMENT Best Service in Emerging Markets—Research Best International Cash Management Bank Best Service in Emerging Markets—Trading U.S. DEPARTMENT OF EDUCATION Best Global Custodian in Asia First “Exceptional Performer” Designation: Student Loan Corporation Best Regional Custodian in Latin America Best Overall Clearing Bank WORKING MOTHER 100 Best Companies for Working Mothers 30 | CITIGROUP 2003 CITIGROUP_AR/FH-04/4/23 04.4.23 3:59 PM y[W 31 3.6 3.1 164 2.5 123 132 2.2 115 97 1.6 1999 2000 2001 2002 2003 1999 2000 2001 2002 2003 2.2 90.7 82.0 1.9 1.9 71.4 62.3 1.4 53.7 1.2 1999 2000 2001 2002 2003 1999 2000 2001 2002 2003 240 4.2 208 3.0 146 2.4 1.8 117 123 1.6 159 119 132 75 82 1999 2000 2001 2002 2003 1999 2000 2001 2002 2003 1.2 1,068 1.0 965 977 977 0.9 891 0.8 0.8 1999 2000 2001 2002 2003 1999 2000 2001 2002 2003 31 | CITIGROUP 2003 CITIGROUP_AR/FH-04/4/23 04.4.23 3:59 PM y[W 32 4.6 3.8 3.9 4.0 12.1 10.9 10.3 10.2 3.1 10 1999 2000 2001 2002 2003 1999 2000 2001 2002 2003 0.8 0.6 6.4 0.5 4.8 5.1 0.4 3.8 4.1 0.2 1999 2000 2001 2002 2003 1999 2000 2001 2002 2003 0.9 0.8 0.8 0.7 0.6 71 61 61 50 55 2 2 2 3 7 1999 2000 2001 2002 2003 1999 2000 2001 2002 2003 0.6 195 0.5 170 153 159 0.4 140 0.3 0.3 1999 2000 2001 2002 2003 1999 2000 2001 2002 2003 0.4 0.4 521 0.3 440 463 377 410 0.2 0.2 1999 2000 2001 2002 2003 1999 2000 2001 2002 2003 32 | CITIGROUP 2003 CITIGROUP_AR/FH-04/4/23 04.4.23 3:59 PM y[W 33 $ 3,631 $ 3,081 18% 1,928 2,199 (12) 4,176 3,031 38 (87) (59) (47) 9,648 8,252 17 4,632 3,995 16 770 558 38 (15) (1,394) 99 5,387 3,159 71 778 799 (3) 751 617 22 551 463 19 394 443 (11) 1,696 1,523 11 230 (229) NM 114 (56) NM $ 17,853 $ 13,448 33% – 1,875 – – (47) – $ 17,853 $ 15,276 17% $ 3.42 $ 2.59 32% $ 3.42 $ 2.94 16% $ 77,442 $ 71,308 9% 19.8% 18.6% 33 | CITIGROUP 2003 CITIGROUP_AR/FH-04/4/23 04.4.23 3:59 PM y[W 34 Valentin Diez Marisa Lago Vice Chairman Compliance C. Michael Armstrong CEO, Sales and Marketing Chairman, Comcast Corporation Grupo Modelo, S.A. de C.V. Marjorie Magner*∞+ Alan MacDonald*∞+ Chairman & CEO Global Relationship Bank Alain J.P.
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