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Leadership & Team Building Leadership, Team Building and Performance Enhancement Structured Training Module: Leadership, Team Building and Performance Enhancement Preface There are many definitions of leadership but there is little consensus as to what makes a good leader. Is it the charisma, or the above average IQ or merely their official position? It is observed that A leader can be the CEO of an organization, or a first year employee who leads his or her team to success behind the scenes. A leader might lead through official authority and power, yet just as often great leaders lead through inspiration, persuasion and personal connections. In fact, authority could be bestowed with rank, but leadership is always earned. Good leadership is indispensable to organisational success. So, do leaders do different things? Or do they do things differently? Let’s find out. This structured training module hopes to take the participants as well as the trainers on a journey of revelation – about themselves and their co-workers. Without using too much of theory and technicalities, we build on robust foundations of research, insights and practice of renowned gurus, and have attempted to deliver a unique learning experience. There will be games, video shows, at least one movie, lots of discussions and some questionnaire for the participants to respond from time to time. Lectures and other conventional 2 Page Structured Training Module: Leadership, Team Building and Performance Enhancement deliveries, though could not be eliminated altogether, have been minimised. At the end of the five day course we hope to have made the participants imbue the vital ethos of leadership in an interactive and enjoyable module. They will have gained insights that will enable them to become valued and creative members of any team. Regional Training Institute, Kolkata thank the Training Division of the O/o the Comptroller and Auditor General of India for helping our faculty members with training, infrastructure and other resources that enabled us to prepare this STM. Moreover, we are most grateful for the confidence they have reposed upon us in asking us to handle this assignment. 3 Page Structured Training Module: Leadership, Team Building and Performance Enhancement TABLE OF CONTENTS Training Structure…………………………………………………………….……………….6 Aim Objectives Methodology Course Contents Programme structure Day I (Forenoon) Leadership and Leadership Styles…………………..……….9 Lecture cum discussion Game & Discussion Questionnaire Day I (Afternoon) Emotional Intelligence…………………………………………22 Exercise Lecture Questionnaire 1 Distribute Article 1&2 Questionnaire 2 Video Clip 1&2 Watching a Movie: Ex Ruka Hua Faisla by Shri Basu Chatterjee Day II (Forenoon) Interpersonal Relations……………………………………….…..90 Questionnaire Group Discussion Case study. Game Lecture Day II (Afternoon) Importance of Communication……………………………..129 Introduction: Lecture Exercise Group Activity Questionnaire on Listening and Speaking Exercise Improving Communication Day III (Forenoon) Motivation……………………………………………………………144 Video 1 Discussion Questionnaire Group discussion Video 2A & 2B 4 Lecture Page Structured Training Module: Leadership, Team Building and Performance Enhancement Day III (Afternoon) Stress Management…………………………………………….161 Questionnaire: Identifying symptoms of Stress. Group discussion Lecture Videos 1 to 5 Yoga (pamphlet distribution) Day IV (Forenoon) Time Management…………………………………………….…174 Lecture Assessing own cost of time. Lecture Questionnaire 1 and 2 Lecture: slide Time Management Matrix & 6 D Lecture Day IV (Afternoon) Group Dynamics &Team Building………….…………….203 The exercise of broken squares. Discussion & Participants’ experience sharing on above exercise Lost at sea exercise Discussion & Participants’ experience sharing on above exercise Video Discussion Lecture Day V (Forenoon) Conflict Management…………………………………………….224 Picture Exercise Group Discussion One dollar Game/ exercise and Two dollar Game/ exercise. Discussions on above Video Lecture Day V (Afternoon) Ethical Leadership and Other Emerging Issues……...239 Case studies and discussions Lecture and exercise Video I Video II Video III Discussions 5 Page Structured Training Module: Leadership, Team Building and Performance Enhancement Training Structure Aim The training module is aimed at the promotion of leadership skills of participants. It is also aimed to equip the participants with understanding of Group behaviours and how a cohesive team could be build. The rationale behind this endeavour is the development of effective leaders and participative teams. Objectives The objective of the training programme is enable the participants understand how good teams can be build and how to be a natural leader. Methodology The methodology consists a mix of the following: Lecture-cum-discussion Group Discussion Management Games Case Studies Movies and short clips. Duration 5 days Participants The target participants are the Asst. Audit/Accounts Officers to Sr. Audit/Accounts Officers. Essential Requirement on part of the Facilitator for the course. The course facilitator must have a grasp of the key concepts that will be discussed. He must at all-time maintain a positive and encouraging demeanour. His style should not be confrontational or condescending. He will be expected to encourage discussion and discovery of the key concepts by the participants themselves. He is not to lecture but to facilitate. He must create an atmosphere of trust. It is important that the facilitator announces that all questionnaires given to the participants will be retained by them, that the facilitator will not ask any participant about their results which the participants may share with the class if they feel comfortable. That all keys will be given to the participants to make their own assessments. This will encourage the participants to respond honestly to the questionnaires without any fear of being judged. The facilitator must not allow his personal beliefs and biases into the programme. 6 Page Structured Training Module: Leadership, Team Building and Performance Enhancement Course Contents Day Key Topic Detailed Contents I(F) Leadership and Introduction to Leadership, Leadership Styles Leadership Styles I(A) Emotional Introduction, Overview, Self- Awareness, Core Intelligence emotions. Self-regulation. Understanding others. II(F) Interpersonal Introduction, Analysis of different ego states, Relations Analysis of Transactions, Strokes and Life Position Empathy, Trust, Social Skills & Relationship Management. II(A) Importance of Introduction to Communication, Flow of Communication Communication, Listening, Barriers of Communication, How to overcome barriers of communication. III(F) Motivation Introduction to motivation. Types of Motivation, How to motivate team members. III(A) Stress Introduction, Understanding Stress, Causes, Management Managing Stress IV(F) Time Time as a Resource, Identify Important Time Management Wasters, Individual Time Management Styles, Techniques for better Time Management. IV(A) Group Dynamics Importance of groups in organization, Interactions &Team Building in group, Group Decision Taking, Team Building, Interaction with the Team, How to build a good team? V(F) Conflict Acknowledging existence of conflict, Identifying Management conflict response styles, identifying layers of a conflict and understanding conflict management process. V (A) Ethical Ethical dilemmas, Ethical decision making and Leadership and ethical theories. Other Emerging Emerging issues in leadership Issues 7 Page Day 5 Valediction distribution and Conclusion, Certificate Conclusion, Certificate Other Emerging Emerging Issues Other Ethical Leadership and Ethical Leadership Managing Conflict Managing Day 4 Building Group Dynamics Dynamics &Team Group Time Management 45 AM - Structured Training Module: Leadership, Team Building and Performance Enhancemen 30 AM to 3 pm. - Day 3 30 - 5 00 PM & 3 00 PM & - Stress Management Stress Motivation Class to will extend 45 AM to 12 § - HALL NO…………………… HALL 11 PROGRAM STRUCTURE Day 2 Tea Breaks: Tea Communication Importance of Importance Interpersonal Relations Interpersonal Leadership, Team BuildingLeadership, Enhancement. and Team Performance § TO BE HELD AT……………………………………………………………………. BE TO Day 1 Course Title: Course t Emotional Intelligence Leadership Styles Leadership Leadership and and Leadership Introduction Inaugural and Inaugural TO TO TO TO 30 30 AM 30 30 AM 00PM 30 PM 00 PM 15 PM 15 PM - - - - - - - 10 AM 5 5 5 2 1 10 10 TIMINGS LUNCH BREAK Page8 Structured Training Module: Leadership, Team Building and Performance Enhancement Day I (Forenoon): Introduction to Leadership and Leadership Styles Session-at-a-Glance Session Plan Session Structure Teaching Time Methods Learning Objective: Leadership concepts Game & 60 min To impart knowledge, sharpen Discussion skills and orient attitudes of participants so that they are Exercise of tower capable of performing better in building and Questionnaire 20 min their roles as leaders based on discussion the situation. TP Leadership style Lecture cum 40 min Resources required: questionnaire & discussion Projector and computer Construction of Flipcharts, marker pens Personal Leadership PowerPoint Slides style profiles Tower Building Materials: Drinking straws and Experience sharing Video and 30 min masking tape. discussion 150 Instructor Guide The tower building exercise, if properly conducted, can be a very powerful tool to bring out participants’ leadership styles and even to
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