Appendix B – Northeast Sector Area Transit Plan Survey Prepared by NRG Research Group

November 2013 Northeast Sector Area Transit Plan Survey

June 2013

Prepared by: NRG Research Group

Suite 1380-1100 Melville Street , BC V6E 4A6 Table of Contents

Summary……………………………………………………………………...... 3 Method……………………………………………………………………………...... ……...... 6 Participants - Panel…………………………………...... …………………………...... 7 Weighting – Panel.....…………………...... ………………………………………...... 8 Participants - Public…………………………………...... …………………………...... 10 Results…………………………………………………………………………………...... …...... 11 Current Transit Use and Opinions of Service in Northeast Sector...... 11 Opinions on Potential Changes to the Northeast Sector Transit Network...... 23 Public Consultation-Specific Questions...... 53 Appendix: Demographics..……………………………………………...... ………...... 57 Appendix: Survey – TransLink Listens Version…...... …………...... 65 Appendix: Survey – Consulting (Public) Version…...... ………...... 73 Appendix: Promotional Materials...... ………………………………...... 82 Summary

Background • From May 28th to June 14th, 2013, TransLink conducted a TransLink Listens* panel survey with residents of the Northeast Sector (Coquitlam, Port Coquitlam, , Anmore and Belcarra); as well as those who travel within or through the Northeast Sector at least once a month and reside in Pitt Meadows, Maple Ridge, Vancouver, Burnaby, or New Westminster. A total of 441 TransLink Listens panelists completed the survey. • During the same time period, TransLink also conducted the Northeast Sector Public Consultation Survey. This was a very similar and related survey with the general public using an open link from the TransLink website. This survey received a total of 699 completions. • The purpose of the survey was to gather feedback on the issues and opportunities with the transit network in the Northeast Sector, to provide input into Phase 1 of TransLink’s Northeast Sector Area Transit Plan. • The results from the panel were weighted to reflect the known age, gender, region, and main mode of travel parameters of the Metro Vancouver region (based on census data and prior demographic studies). • The results from the Northeast Sector Public Consultation Survey were not weighted in this way, and should be interpreted as directional and with caution due to the lack of controls within an open link study.

*Note: Responses of TransLink Listens panelists may differ from random general population surveying, even with weighting, due to the panel’s likely more frequent experience with transit and transportation surveys.

3 Summary

Current Transit Use in Northeast Sector • To have qualified for the study, TransLink Listens panel invitees were required to either live in Anmore, Belcarra, or the Tri-Cities (Coquitlam, Port Coquitlam, or Port Moody) or travel within or through any part of the Northeast Sector by any mode of travel at least monthly or more often. The public survey required no pre-qualification to complete. • Transit Use: • Among panelists, 31% use public transit more than once a week, while one in ten (11%) never use public transit. • Among the public, 66% take transit more than once a week, while only 4% say they never use transit. • Most Common Transit Service Usage in Past Six Months: • Among panelists, 97 B-Line (mentioned by 27%), (20%). • Among the public, 97 B-Line (47%), 160 Port Coquitlam/Vancouver (44%). • Transit Service Usage Differences Between Respondent Groups: • Route C38 has been used in the past six months by 22% of Public Survey respondents, but only 5% of TransLink Listens respondents. • Ratings of overall quality of transit service in the Northeast Sector are similar between the two groups. Panelists give an average rating of 5.2 out of 10 and the Public version averages 5.1.

4 Summary

Opinions on Potential Changes to the Northeast Sector Transit Network • The most important change in service that would affect respondents’ decision to use transit in the Northeast Sector more often is the same for both groups: increased service frequency (average rating of 7.6 out of 10 for Panelists, 8.5 for Public). • The other changes suggested are rated as follows: • Make existing service more direct: average rating of 7.5 out of 10 for Panelists, 7.8 for Public • Improve the travel time for existing service: average rating of 7.4 out of 10 for Panelists, 7.9 for Public • Provide new service and/or more direct connections to areas of the Northeast Sector currently without service or direct connections: average rating of 7.2 out of 10 for Panelists, 7.8 for Public • Extend service hours earlier or later: average rating of 7.0 out of 10 for Panelists, 7.7 for Public • Add Park & Ride space at transit exchanges: average rating of 6.7 out of 10 for Panelists, 5.8 for Public • More bus stops with a shelter and route information: average rating of 6.5 out of 10 for Panelists, 6.4 for Public • Improve amenities at transit exchanges (e.g., seating, lighting, retail, etc.): average rating of 5.7 out of 10 for Panelists, 5.6 for Public • More bicycle lockers at transit exchanges: average rating of 4.4 out of 10 for Panelists, 3.9 for Public

5 Method Data Collection & Weighting

6 Participants – TransLink Listens Version

 TransLink operates an online advisory panel called TransLink Listens among residents of the Metro Vancouver area. This panel is open to all interested residents, and allows residents to have their say on important transportation issues, typically via online surveys.  TransLink Listens panelists whose municipality of record is within the Northeast Sector, along with those who reside in Pitt Meadows, Maple Ridge, Burnaby, or New Westminster were invited to complete a survey regarding the current state of transit use in the Northeast Sector.  A soft launch involving 200 of the selected panelists was conducted on May 28, 2013. The full launch to all 1,183 remaining Northeast Sector and Burnaby/New Westminster panelists was sent out on May 30. On June 10, a decision was made to include residents of the city of Vancouver (1,649 panelists). The survey was open until 4:00pm on June 14.  There were two reminder emails sent to maximize the response rate: one on June 5, and the second on June 13.  Of the 3,032 TransLink Listens panelists invited, a total of 441 completed the survey (for a final completion rate of 14.5%). In all, 229 were completed by residents of the Northeast Sector. Another 49 were completed by those who reside in Pitt Meadows/Maple Ridge, 71 surveys were completed by residents of the City of Vancouver, and 83 surveys were completed by residents of Burnaby and New Westminster. A small number of surveys (6) were completed by respondents who have moved from the Northeast Sector since they joined the panel.  The data in this study were weighed to more closely represent the age, gender, and region profile of Metro Vancouver residents from the targeted regions as well as main mode of travel. The weighting methodology is described on the following slides.

7 Weighting – TransLink Listens Version

Weighting the data occurs in two steps, based on the RIM weighting process: Step 1: Calculating Sex-Age by Region weights • Using 2011 Canada Census data, the appropriate proportions of Sex (male and female) and Age (16-34, 35-54, 55+) groups by region are determined for Vancouver, Burnaby/ New Westminster, and Northeast. • This results in a 6 (Sex-Age groups) by 3 (Regions) matrix of proportions that sum to 1.00 (a sample row for Burnaby/New Westminster is shown below). • The obtained proportions for those same matrix cells are then calculated based on the survey results. • By dividing the obtained proportions into the parameter proportions, weights for each group are obtained. Each case is up- or down-weighted in accordance with its under- or over-representation in the sample.

M 16 - 34 M 35 - 54 M 55+ F 16 - 34 F 35 - 54 F 55+ Burnaby/ New Westminster 0.03845 0.04126 0.03681 0.03756 0.04413 0.04224 (Parameter) Burnaby/ New Westminster 0.02529 0.05517 0.03908 0.01149 0.03218 0.03448 (Obtained) Burnaby/ New Westminster 1.52 0.75 0.94 3.27 1.37 1.22 (Weight)

8 Weighting – TransLink Listens Version

Step 2: Correcting for Main Mode of Transportation after applying the first weights. • Parameters for Main Mode are obtained using the results of a 2008 TransLink Metro Vancouver telephone survey, with responses broken out by region. • Using these parameters, weighting factors are calculated for each mode. • The original weights are then multiplied by the Main Mode weighting factor to obtain the final weights (a sample row for Burnaby/New Westminster is shown below). • The second weights slightly offset the initial corrections, but because of the over- representation of transit users on TransLink Listens, and the under-representation of vehicle users, particularly those whose main mode is to drive alone (SOV), it is an important correction to make when extrapolating to the population of Metro Vancouver.

SOV Rideshare Transit Other Burnaby/ New Westminster 0.10816 0.02857 0.07959 0.01531 (Parameter) Burnaby/ New Westminster 0.05977 0.02299 0.09655 0.01839 (Obtained) Burnaby/ New Westminster 1.81 1.24 0.82 0.83 (Weight)

9 Participants – Public Version

 In addition to the TransLink Listens questionnaire, a parallel version of the questionnaire was made available to interested parties via an anonymous link hosted on the TransLink website. This version was very similar to the version through the TransLink Listens panel, though not identical (i.e., this version contained additional profile questions). The survey was also made available via in-person community information kiosks offering the use of electronic tablets to allow people who may not have had direct access online (perhaps due to age, disability, or economic barriers) to participate in the consultation.  Information sessions were held in the Northeast Sector community, and participants were directed to the website to complete the survey. A form letter regarding the survey was emailed to stakeholders and the Public Advisory Committee (PAC) for the Northeast Sector Area Transit Plan. In addition, ads were placed in local community newspapers, posters were distributed to community centres, and a media release was sent to media in the Northeast Sector.  As with the TransLink Listens version, the survey was open until 4:00pm on June 14.  A total of 699 people completed the public version of the survey. In all, 625 were completed by residents of the Northeast Sector. Another 37 surveys were completed by those who reside in Pitt Meadows/Maple Ridge. A further 18 surveys were completed by residents of the City of Vancouver, while 11 surveys were completed by residents of Burnaby and New Westminster and 8 surveys were completed by South of Fraser residents.  The data for the public version of the survey were not weighted.  Note that some caution must be taken in interpreting the findings from the public version, as these were not collected using established scientific survey methodology. There is no control in place on an anonymous survey link such as this one to prevent an interested party from completing the survey more than once, or for increased response incidence within a specific group*. In addition, the method of distributing and publicizing the link may inherently lead to biased results, as those who take the time to seek out an open-link survey tend to have stronger opinions than the general public. For these reasons, please use these findings as directional only.

*Note: In this study there appears to be an overrepresentation of responses in the public survey group from those who reside in the Burke Mountain area, as indicated by patterns of transit service use as well as open-ended comments.

10 Results Current Transit Use and Opinions of Service in Northeast Sector

Note: In some cases, the summary statistics (e.g., the total percent positive) when compared to the sum of the individual percentages of the very and the somewhat may not appear to be added correctly (i.e., off by +/- 1 percentage point). However these differences are due to rounding and the percentages shown are correct.

11 Current Transit Use and Opinions of Service in Northeast Sector

• All respondents were first asked, following a set of screener questions, how often they currently take public transit in Metro Vancouver. • Respondents were then presented with a list of transit services available in the Northeast Sector and asked to select the services that they had personally used within the past six months. • For those services selected, respondents were asked to indicate how frequently they use each service. • All respondents were asked to provide a rating for the overall quality of transit service in the Northeast Sector, based on their own experience or their impressions. • The following charts show TransLink Listens results in red and Public Consultation results in blue.

12 Use of Public Transit in Metro Vancouver Q1. Which one of these categories best describes how often you take public transit in any area of Metro • Among panelists, nearly one-third Vancouver? (TransLink Listens, n=441) (31%) use public transit in Metro Daily 15% Vancouver several times a week or Several times a week 16% more, while nearly one-quarter (23%) About once a week 12% use transit less than once per month, 2 to 3 times a month 14% and another one in ten (11%) say Once a month 8% they never use public transit. Less than once per month 23% Among the public survey • Never 11% respondents, on the other hand, 71% Don't Know 0% take public transit weekly or more often, including 44% who use it daily. Only 12% use public transit less than Q1. Which one of these categories best describes how often you take public transit in any area of Metro once a month, and a further 4% say Vancouver? (Public Version, n=699) they never use public transit. Daily 44% • The higher usage of transit by the Several times a week 22% public consultation group is likely About once a week 5% reflective of self-selection to the 2 to 3 times a month 7% survey by individuals with a specific interest in the area of concern (i.e., Once a month 5% the future transit plans of the Less than once per month 12% Northeast Sector). Never 4% Don't Know 0%

13 Base: All participants Northeast Sector Transit Services Used in Past Six Months

Q2. Which of these transit services have you personally used in the past six months? (TransLink Listens, n=441) • Among panelists, the most 97 Coquitlam Station/Lougheed Station (B- 27% commonly-used transit service in the Line) Northeast Sector is the 97 B-Line West Coast Express Train 20% between Coquitlam Station and Lougheed Station (27% have used this 160 Port Coquitlam Station/Vancouver 18% service in the past six months). 169 Coquitlam Station/ 13%

• Other commonly-used services 152 Coquitlam Station/Lougheed Station 9% include the West Coast Express train 701 Haney/Maple Ridge East/CQ Station 9% (20%), the 160 Port Coquitlam/ Vancouver (18%), and the 169 110 Lougheed Station/ 8% Coquitlam Station/ Braid Station 151 Coquitlam Station/Lougheed Station 7% (13%). 159 Port Coquitlam Station/Braid Station 7% • As may be expected, those aged 16- 34 and residents of the Northeast West Coast Express Trainbus 6% Sector are more prolific users of most 791 Haney Place/Braid Station 6% of these transit services than their C38 Coquitlam Station/River 5% counterparts within the panelist Spring/Prairie/Poco group. Those without access to a car 156 Braid Station/Lougheed Station 5% are also more likely to use each of C24 Port Moody Station/Lougheed Station 5% these services. 143 Coquitlam Station/SFU 5%

Base: All participants 14 Note: Multiple mentions allowed; only responses mentioned by 5% or more are shown.

Northeast Sector Transit Services Used in Past Six Months

Q2. Which of these transit services have you personally used in the past six months? (Public Version, n=699) • Among the public, as with the panelists, the most commonly-used transit service 97 Coquitlam Station/Lougheed Station (B- 47% in the Northeast Sector is the 97 B-Line Line) between Coquitlam Station and 160 Port Coquitlam Station/Vancouver 44% Lougheed Station (47% have used this service in the past six months). West Coast Express Train 35%

• Other commonly-used services among 169 Coquitlam Station/Braid Station 31% the public also mirror those of the C38 Coquitlam Station/River panelists. These include the 160 Port 22% Coquitlam/Vancouver (44%), the West Spr/Prairie/Poco Coast Express train (35%), and the 169 159 Port Coquitlam Station/Braid Station 20% Coquitlam Station/Braid Station (31%). 701 Haney/Maple Ridge East/CQ Station 19% • One service that is far more commonly cited by the public survey respondents 143 Coquitlam Station/SFU 18% is the C38 Coquitlam Station/River Spr/Prairie/Poco, at 22% (compared 152 Coquitlam Station/Lougheed Station 18% with 5% of panelists). C28 Coquitlam Station/Port Moody Station 17% • Of note, as those who responded to the public survey are more frequent transit West Coast Express Trainbus 15% users than are panelists, it makes sense that the proportions using each transit 151 Coquitlam Station/Lougheed Station 14% service are higher among the public C27 Coquitlam Station/Port Moody Station 13% group. C37 Port Coquitlam 13% • As with the panelists, members of the Station/Prairie/Riverside public group without access to a car are C29 Coquitlam Station/Parkway Boulevard 11% typically more likely to use each of these transit services. 156 Braid Station/Lougheed Station 10%

Base: All participants 15 Note: Multiple mentions allowed; only responses mentioned by 10% or more are shown.

Frequency of Use – Commonly-Used Northeast Sector Transit Services Q3. Please indicate how often you use: 97 Coquitlam Station/Lougheed Station (B-Line) (TransLink Listens, n=162) Daily 4%

Several times a week 14% • Although the 97 B-Line is the most commonly-mentioned service used in About once a week 8% the past six months, only 18% of 2 to 3 times a month 25% panelists who have used the service Once a month 17% in the past six months use it more than once a week. Respondents to Less than once per month 32% the public survey are more frequent Don't Know 0% users, with more than one-third (37%) using the 97 B-Line more than Q3. Please indicate how often you use: 97 Coquitlam once a week. Station/Lougheed Station (B-Line) (Public Version, n=332) Four in five (82%) of the public survey • Daily 16% respondents use the 97 B-Line at least once a month, while about two- Several times a week 21% thirds (68%) of panelists use the About once a week 14% service at least once a month. 2 to 3 times a month 21%

Once a month 10%

Less than once per month 17%

Don't Know 1% 16 Base: All participants who used that transit service in the past six months Frequency of Use – Commonly-Used Northeast Sector Transit Services Q3. Please indicate how often you use: West Coast Express Train (TransLink Listens, n=119) Daily 15%

Several times a week 9%

About once a week 4% • Use of the West Coast Express Train is more frequent among respondents to 2 to 3 times a month 12% the public survey who have used the Once a month 14%

service in the past six months than Less than once per month 46% among panelists. More than one-half Don't Know (55%) of the public use the West 0% Coast Express Train more than once a week, compared with one-quarter Q3. Please indicate how often you use: West Coast (23%) of panelists. Express Train (Public Version, n=244) Conversely, nearly one-half (46%) of • Daily 39% panelists use the West Coast Express Train less than once a month, while Several times a week 16% only 23% of the public do so. About once a week 4% 2 to 3 times a month 9%

Once a month 10%

Less than once per month 23%

Don't Know 0%

17 Base: All participants who used that transit service in the past six months Frequency of Use – Commonly-Used Northeast Sector Transit Services Q3. Please indicate how often you use: 160 Port Coquitlam Station/Vancouver (TransLink Listens, n=111) Daily 4%

Several times a week 12% • Frequency of use of the 160 Port About once a week 12% Coquitlam Station/Vancouver is fairly 2 to 3 times a month 19% low relative to the number of past Once a month 23% six-month users. Among panelists who have used the #160 in the past Less than once per month 30% six months, 16% use the service more Don't Know 0% than once a week. Three in ten (29%) of the public survey respondents also Q3. Please indicate how often you use: 160 Port use this service more than once Coquitlam Station/Vancouver weekly. (Public Version, n=305) • That said, seven in ten panelists Daily 10% (70%) and eight in ten of the public Several times a week 19% survey respondents (81%) use the About once a week 14% 160 service at least once a month. 2 to 3 times a month 23%

Once a month 14%

Less than once per month 18%

Don't Know 1%

18 Base: All participants who used that transit service in the past six months Frequency of Use – Commonly-Used Northeast Sector Transit Services Q3. Please indicate how often you use: 169 Coquitlam Station/Braid Station (TransLink Listens, n=85) Daily 6%

Several times a week 10% The 169 Coquitlam Station/Braid • About once a week 17% Station is another service more frequently used by the public group 2 to 3 times a month 24% than panelists. In all, 16% of panelists Once a month 13%

who have used the service in the past Less than once per month 31% six months do so more than once a Don't Know week. More than double this 0% proportion (37%) of the public survey respondents use this service more Q3. Please indicate how often you use: 169 Coquitlam than once weekly. Station/Braid Station (Public Version, n=217) Nearly nine in ten (88%) of the public • Daily 8% group use the 169 service at least once a month, compared with seven Several times a week 29% in ten (69%) of the panelists who use About once a week 18% the service. 2 to 3 times a month 18%

Once a month 15%

Less than once per month 11%

Don't Know 1%

19 Base: All participants who used that transit service in the past six months Frequency of Use – Commonly-Used Northeast Sector Transit Services Q3. Please indicate how often you use: 152 Coquitlam Station/Lougheed Station (TransLink Listens, n=52) Daily 2%

Several times a week 4%

About once a week 6% • Frequency of use is dramatically different between panelists and the 2 to 3 times a month 16% public in terms of the 152 Coquitlam Once a month 22%

Station/Lougheed Station. Just over Less than once per month 49% one-half (51%) of panelists who use Don't Know the service do so at least once a 0% month, compared with more than three-quarters (76%) of public survey Q3. Please indicate how often you use: 152 Coquitlam respondents. Station/Lougheed Station (Public Version, n=125) More than one-quarter (26%) of the • Daily 10% public group use the service more than once a week, while only 6% of Several times a week 16% panelists do so. About once a week 14% 2 to 3 times a month 22%

Once a month 13%

Less than once per month 24%

Don't Know 0%

20 Base: All participants who used that transit service in the past six months Frequency of Use – Commonly-Used Northeast Sector Transit Services Q3. Please indicate how often you use: C38 Coquitlam Station/River Spr/Prairie/Riverside (TransLink Listens, n=36) Daily 5% • Although respondents to the public survey are much more likely to have Several times a week 25% used the C38 Coquitlam Station/ About once a week 22% River Spr/ Prairie/ Riverside than the 2 to 3 times a month 24% panelists, there is not as dramatically Once a month 1% large a gap in usage frequency among those who have used the service as Less than once per month 23% may be expected. Don't Know 0% • Nearly nine in ten (88%) of the public use this service at least once a Q3. Please indicate how often you use: C38 Coquitlam month, as do nearly eight in ten Station/River Spr/Prairie/Riverside (77%) panelists. There is more of a (Public Version, n=155) difference when looking at more than Daily 21% weekly frequency: nearly one-half Several times a week 28% (49%) of the public use the C38 About once a week 14% service more than once a week, while three in ten panelists (30%) use the 2 to 3 times a month 14% service as frequently. Once a month 10%

Less than once per month 11%

Don't Know 1%

21 Base: All participants who used that transit service in the past six months Overall Quality of Transit Service in the Northeast Sector

Q4. Based on your own experience, or any impressions you might have, how would you rate the overall quality of the transit service in the Northeast Sector? (TransLink Listens, n=441; Public Version, n=699) • Ratings among respondents to the public survey tend to be quite similar Mean: 5.2 Mean: 5.1 overall to those of the panelists, with scores for both groups indicating that 17% 15% the current service has some room for improvement. More panelists give very poor to Good-to-Excellent • 24% 31% neutral ratings of 5 or less than public (8-10) survey respondents (59% versus Moderate (6-7) 53%), but panelists also give a few more good to excellent ratings of 8 to 10 than the public group (17% versus Very Poor-to- 15%). This results in average scores 59% Neutral (1-5) for the two groups being very similar 53% (5.2 out of 10 for panelists and 5.1 for the public group).

TransLink Listens Public Version

Base: All Participants 22 Results Opinions on Potential Changes to the Northeast Sector Transit Network

23 Opinions on Potential Changes to the Transit Network

• Respondents were presented with a list of nine potential changes to the Northeast Sector transit network: • Increase service frequency • Make existing service more direct • Provide new service and/or more direct connections to areas of the Northeast Sector currently without service or direct connections • Extend service hours earlier and/or later • Improve the travel time for existing service • Improve amenities at transit exchanges (e.g., seating, lighting, retail, etc.) • More bus stops with a shelter and route information • Add Park & Ride space at transit exchanges • More bicycle lockers at transit exchanges • Upon reviewing the potential changes, respondents were asked to rate the importance of each item. • Those who rated service frequency as very to extremely important (i.e., 8-10 out of 10) were asked to identify the time period and transit service(s) most in need of more frequent service. • Those who rated making existing service more direct as very to extremely important were asked to identify the transit service(s) most in need of more direct service. • Those who rated new or more direct connections as very to extremely important were asked to identify the neighbourhood pairs most in need of new or more direct connections. • Those who rated extending service hours as very to extremely important were asked to identify the transit service(s) most in need service hour extension as well as the ideal time of service hour extension (later or earlier). • Those who rated improving travel time for existing service as very to extremely important were asked to identify the services most in need of travel time improvements. • Those who rated improving amenities at transit exchanges as very to extremely important were asked to rank possible amenities such as seating, lighting, and access to retail in order of importance. • All respondents were asked to rank at least their top three of the nine potential changes to the Northeast Sector transit network in order of priority.

24 Importance of Potential Changes to Northeast Sector Transit Network Q5.How important would this change be in your decision to use transit in the Northeast Sector more often? (TransLink Listens, n=441) Mean:

Increase service frequency 4% 18% 21% 57% 7.6

Make existing service more direct 4% 18% 22% 56% 7.5

Improve the travel time for existing service 4% 22% 23% 52% 7.4

Extend service hours earlier and/or later 4% 26% 21% 49% 7.0

Provide new service and/or more direct connections to areas of the Northeast Sector currently without service or direct connections 9% 27% 18% 47% 7.2

Add Park & Ride space at transit exchanges 5% 31% 18% 46% 6.7

More bus stops with a shelter and route information 4% 34% 21% 34% 6.5

Improve amenities at transit exchanges (e.g., seating, lighting, retail, etc.) 4% 48% 20% 28% 5.7

More bicycle lockers at transit exchanges 6% 61% 16% 17% 4.4

Don't know Unimportant to Neutral (1-5) Moderately Important (6-7) Very to Extremely Important (8-10)

Base: All Participants 25 Importance of Potential Changes to Northeast Sector Transit Network Q5.How important would this change be in your decision to use transit in the Northeast Sector more often? (Public Version, n=699) Mean:

Increase service frequency 2% 10% 14% 74% 8.5

Improve the travel time for existing service 2% 18% 17% 63% 7.9

Make existing service more direct 3% 20% 15% 62% 7.8

Provide new service and/or more direct connections to areas of the Northeast Sector currently without service or direct connections 4% 20% 15% 62% 7.8

Extend service hours earlier and/or later 2% 22% 14% 62% 7.7

More bus stops with a shelter and route information 2% 37% 20% 41% 6.4

Add Park & Ride space at transit exchanges 5% 44% 15% 36% 5.8

Improve amenities at transit exchanges (e.g., seating, lighting, retail, etc.) 3% 46% 23% 28% 5.6

More bicycle lockers at transit exchanges 7% 68% 11% 14% 3.9

Don't know Unimportant to Neutral (1-5) Moderately Important (6-7) Very to Extremely Important (8-10)

Base: All Participants 26 Importance of Potential Changes to Northeast Sector Transit Network

Q5.How important would this change be in your decision to use transit in the Northeast Sector more often? • Increased service frequency ranks as the Increase Service Frequency most important potential change for (TransLink Listens, n=441; Public Version, n=699) both panelists and the public.

• Three-quarters (74%) of the public and nearly six in ten (57%) panelists rate Mean: 7.6 Mean: 8.5 increased service frequency as very to extremely important in their decision to use transit in the Northeast Sector more often. • Average scores out of ten are high for Very to Extremely both groups, though higher for the 57% public due to the large proportion of Important (8-10) very to extremely important ratings (8.5 74% versus 7.6). Moderately Important (6-7) • Among panelists, those aged 16-34 are more likely than their counterparts to Unimportant to give a very to extremely important Neutral (1-5) rating (73%). Female panelists are also more likely than male panelists to give a 21% Don't know very to extremely important rating (64% versus 51%). 14% • Those without access to a car, understandably, are very likely to give a 18% very to extremely important rating (82% 10% panelists, 82% public). 4% 2% TransLink Listens Public Version

Base: All Participants 27 Importance of Potential Changes to Northeast Sector Transit Network

Q5.How important would this change be in your decision to use transit in the Northeast Sector more often? Make existing service more direct • Making existing service more direct is (TransLink Listens, n=441; Public Version, n=699) also quite important for both groups, ranking second for panelists and third Mean: 7.5 Mean: 7.8 for the public group. • Six in ten (62%) of the public group, and nearly six in ten (56%) panelists rate making existing service more Very to Extremely 56% direct as very to extremely important 62% Important (8-10) in their decision to use transit in the Moderately Important Northeast Sector more often. (6-7) • Average scores between the two Unimportant to groups are quite similar, at 7.5 for Neutral (1-5) panelists and 7.8 for the public. 22% Don’t know 15% • Among panelists, those aged 16-34 (68%) are more likely than those 55+ (49%) to give a very to extremely 18% 20% important rating. 4% 3% TransLink Listens Public Version

Base: All Participants 28 Importance of Potential Changes to Northeast Sector Transit Network

Q5.How important would this change be in your decision to use transit in the Northeast Sector more often? • Providing new service and/or more Provide new service and/or more direct connections to direct connections appears to be areas of the Northeast Sector… somewhat more important to the (TransLink Listens, n=411; Public Version, n=699) public than to panelists, though both Mean: 7.2 Mean: 7.8 groups rank this near the middle of the list of potential changes. • Six in ten (62%) of the public group rate providing new service and/or 47% Very to Extremely more direct connections as very to Important (8-10) 62% extremely important in their decision Moderately Important to use transit in the Northeast Sector (6-7) more often. Nearly one-half (47%) of Unimportant to panelists say the same thing. 18% Neutral (1-5) • Average scores between the two Don’t know groups are fairly consistent, at 7.2 for 15% panelists and 7.8 for the public. 27% • Among panelists, women are more 20% likely than men to give a very to 9% extremely important rating (58% 4% versus 38%). TransLink Listens Public Version

Base: All Participants 29 Importance of Potential Changes to Northeast Sector Transit Network

Q5.How important would this change be in your decision to use transit in the Northeast Sector more often? • Extending service hours earlier or later also ranks among the middle of the Extend service hours earlier or later potential changes for both groups, (TransLink Listens, n=441; Public Version, n=699) though a larger proportion of the public than the panelists rate this as important. Mean: 7.0 Mean: 7.7 • Six in ten (62%) of the public group rate extending service hours as very to extremely important in their decision to use transit in the Northeast Sector more often, as do one-half (49%) of panelists. 49% Very to Extremely • Average scores between the two groups 62% Important (8-10) are fairly consistent, at 7.0 for panelists and 7.7 for the public. Moderately Important • Among panelists, those aged 16-34 (6-7) (59%) and 35-54 (54%) are more likely Unimportant to than those 55+ (41%) to give a very to extremely important rating. Women are 21% Neutral (1-5) also more likely than men to give such a Don’t know rating (55% versus 44%). 14% • Those without access to a car in both groups are more likely than their 26% counterparts to give a very to extremely 22% important rating (63% versus 47% for panelists; 67% versus 59% for the 4% public). 2% TransLink Listens Public Version

Base: All Participants 30 Importance of Potential Changes to Northeast Sector Transit Network

Q5.How important would this change be in your decision to use transit in the Northeast Sector more often? Improving travel time for existing • Improve travel time for existing service service is quite important for both (TransLink Listens, n=441; Public Version, n=699) groups, ranking second for the public group and third for panelists. Mean: 7.4 Mean: 7.9 • Among the public group, more than six in ten (63%) rate improving travel time for existing service as very to extremely important in their decision to use transit more often in the Northeast Sector. Over one-half 52% Very to Extremely (52%) of panelists also rate this 63% Important (8-10) potential change as very to extremely Moderately Important important. (6-7) • Average scores between the two Unimportant to groups are fairly consistent, at 7.4 for Neutral (1-5) 23% panelists and 7.9 for the public. Don’t know • Among panelists, those aged 16-34 17% give a higher average importance rating (7.9) than their counterparts, 22% as do those in the Northeast (7.6) 18% compared with those in Vancouver 4% (7.0) and Burnaby/New West (6.9). 2% TransLink Listens Public Version

Base: All Participants 31 Importance of Potential Changes to Northeast Sector Transit Network

Q5.How important would this change be in your decision to use transit in the Northeast Sector more often? Improve amenities at transit exchanges (e.g. seating, etc.) • Improving amenities at transit (TransLink Listens, n=441; Public Version, n=699) exchanges rates as one of the least- important potential changes for both Mean: 5.7 Mean: 5.6 groups. • Nearly one-half (48%) of panelists and nearly the same proportion 28% 28% (46%) of the public rate improving Very to Extremely amenities at transit exchanges as Important (8-10) unimportant to neutral in their 20% 23% Moderately Important decision to use transit in the (6-7) Northeast Sector more often. Unimportant to • Average scores between the two Neutral (1-5) groups are nearly identical, at 5.7 for Don’t know panelists and 5.6 for the public. 48% 46% • Among panelists, men are more likely than women to give an unimportant to neutral rating (54% versus 41%). 4% 3% TransLink Listens Public Version

Base: All Participants 32 Importance of Potential Changes to Northeast Sector Transit Network

Q5.How important would this change be in your decision • More bus stops with a shelter and route to use transit in the Northeast Sector more often? info ranks among the less-important More bus stops with a shelter and route information potential changes for both groups. (TransLink Listens, n=441; Public Version, n=699) • Four in ten (41%) panelists and the same proportion (41%) of the public rate adding bus stops with a shelter and Mean: 6.5 Mean: 6.4 route information as very to extremely important in their decision to use transit in the Northeast Sector more often. That said, nearly as many in each group rate this as unimportant to neutral (34% 41% 41% of panelists and 37% of the public). Very to Extremely • Average scores between the two groups Important (8-10) are nearly identical, at 6.5 for panelists and 6.4 for the public. Moderately Important (6-7) • Among panelists, men are somewhat more likely than women to give an 21% 20% Unimportant to unimportant to neutral rating (38% Neutral (1-5) versus 28%), while women are somewhat more likely to give a very to Don’t know extremely important rating (50% versus 34%). 34% 37% • Members of the public group without access to a car are also more likely to give a very to extremely important rating than their counterparts (48% 4% 2% versus 36%). TransLink Listens Public Version

Base: All Participants 33 Importance of Potential Changes to Northeast Sector Transit Network

Q5.How important would this change be in your decision • Adding Park & Ride space at transit to use transit in the Northeast Sector more often? exchanges ranks among the less- Add Park & Ride space at transit exchanges important potential changes for both (TransLink Listens, n=441; Public Version, n=699) groups, though it is notably more important for panelists than for the Mean: 6.7 Mean: 5.8 public. • Nearly one-half (46%) of panelists rate adding Park & Ride space at transit exchanges as very to extremely 36% important in their decision to use transit 46% in the Northeast Sector more often; Very to Extremely however, three in ten (31%) rate this as Important (8-10) unimportant to neutral. Moderately Important • The public group shows nearly the 15% (6-7) opposite pattern, with 44% rating Park Unimportant to 18% & Ride space as unimportant to neutral Neutral (1-5) and 36% rating this as very to extremely important. Don’t know • Average scores are higher for the 44% panelists (6.7) than for the public (5.8). 31% • As might be anticipated, those without access to a car in both groups are more likely to say that this is unimportant to 5% 5% neutral (60% panelists, 62% public). TransLink Listens Public Version

Base: All Participants 34 Importance of Potential Changes to Northeast Sector Transit Network

Q5.How important would this change be in your decision to use transit in the Northeast Sector more often? • More bicycle lockers at transit More bicycle lockers at transit exchanges exchanges is the least important of all (TransLink Listens, n=441; Public Version, n=699) the potential changes to both groups. • Seven in ten (68%) panelists and six in Mean: 4.4 Mean: 3.9 ten (61%) of the public rate adding bus stops with a shelter and route 14% information as unimportant to 17% neutral in their decision to use transit 11% in the Northeast Sector more often. 16% Very to Extremely • Average scores between the two Important (8-10) groups are fairly similar, at 4.4 for Moderately Important panelists and 3.9 for the public. (6-7) • Those panelists aged 34-54 (28%) are Unimportant to more likely than their counterparts to 68% Neutral (1-5) rate bicycle lockers as very to 61% extremely important. Don’t know • Members of the public group without a car, on the other hand, are more likely to rate this as unimportant to neutral than those with access to a 7% car (75% versus 64%). 6% TransLink Listens Public Version

Base: All Participants 35 Time Periods Needing More Frequent Service Q6. During which period of time would you most need more frequent service? • Among both panelists and the public who indicate that more frequent (TransLink Listens, n=271) Weekdays before 9:30am or between service would be important, weekday 35% peak travel times are the most 3pm and 6pm commonly requested, followed by Weekdays between 9:30am and 3pm 14%

weekday evenings after 6:30pm. Weekdays after 6:30pm 20% • Weekday peak hours (before 9:30am or between 3pm and 6pm) are Saturdays 10% selected by 35% of panelists and Sundays and Holidays 15% nearly the same proportion (39%) of the public group. Weekday evenings Don't Know 6% are indicated by 20% of panelists and 23% of the public. Q6. During which period of time would you most need • Sundays/holidays (15% panelists, 12% more frequent service? public), weekday mid-day (14% (Public Version, n=515) panelists, 12% public), and Saturdays Weekdays before 9:30am or between 39% (10% panelists, 10% public) are all 3pm and 6pm considered less in need of more Weekdays between 9:30am and 3pm 12% frequent service. Weekdays after 6:30pm 23% • Those without access to a car (38% panelists, 42% public) are particularly Saturdays 10% likely to request more frequent service during weekday peak hours Sundays and Holidays 12% compared to those with a car. Don't Know 3%

36 Base: Those who indicated that more frequent service would be very to extremely important in their decision to take transit more often. Transit Services Needing More Frequent Service

Q7. Which Northeast Sector transit service(s) do you feel is (are) most in need of increased frequency? • Not surprisingly, the services (TransLink Listens, n=259) mentioned as being most in need of 160 Port Coquitlam Station/Vancouver 19% increased frequency tend to be the services most commonly used by West Coast Express Train 18%

panelists. 97 Coquitlam Station/Lougheed Station 10% (B-Line) • Among panelists, the transit service seen as being the most in need of 159 Port Coquitlam Station/Braid Station 9% increased frequency is the 160 Port Coquitlam Station/ Vancouver (19%). 169 Coquitlam Station/Braid Station 8% This is closely followed by the West 152 Coquitlam Station/Lougheed Station 8% Coast Express Train, at 18%. • Other commonly-mentioned services 701 Haney/Maple Ridge East/CQ Station 7% in need of increased frequency 791 Haney Place/Braid Station 7% include the 97 B-Line between

Coquitlam Station and Lougheed 151 Coquitlam Station/Lougheed Station 6% Station (10%), the 159 Port Coquitlam C38 Coquitlam Station/River 5% Station/ Braid Station (9%), the 169 Spr/Prairie/Poco Coquitlam Station/ Braid Station (8%), and the 152 Coquitlam Station/ West Coast Express Trainbus 5%

Lougheed Station (8%). 143 Coquitlam station/SFU 5%

Base: Those who indicated that more frequent service would be very to extremely important in their decision to take transit more often. 37 Note: Up to 3 mentions allowed; only responses mentioned by 5% or more are shown.

Transit Services Needing More Frequent Service

Q7. Which Northeast Sector transit service(s) do you feel is (are) most in need of increased frequency? • Among the public, as with the (Public Version, n=497) panelists, the services mentioned as 160 Port Coquitlam Station/Vancouver 22% being most in need of increased frequency tend to be the services West Coast Express Train 21% most commonly used by the public. 159 Port Coquitlam Station/Braid Station 14% C38 Coquitlam Station/River • The transit service seen as being the 13% Spr/Prairie/Poco most in need of increased frequency 97 Coquitlam Station/Lougheed Station 11% by members of the public group is the (B-Line) 160 Port Coquitlam Station/ 143 Coquitlam Station/SFU 11% C28 Coquitlam Station/Port Moody Vancouver (22%). This is closely 9% followed by the West Coast Express Station Train, at 21%. 152 Coquitlam Station/Lougheed Station 8% C29 Coquitlam Station/Parkway 8% • Other commonly-mentioned services Boulevard in need of increased frequency 169 Coquitlam Station/Braid Station 8% C37 Port Coquitlam include the 159 Port Coquitlam 8% Station/ Braid Station (14%), the C38 Station/Prairie/Riverside Coquitlam Station/ River Spr/ Prairie/ 701 Haney/Maple Ridge East/CQ Station 7% C27 Coquitlam Station/Port Moody 7% Poco (13%), the 97 B-Line between Station Coquitlam Station and Lougheed 151 Coquilam Station/Lougheed Station 6% Station (11%), and the 143 Coquitlam Station/ SFU (11%). West Coast Express Trainbus 5%

Base: Those who indicated that more frequent service would be very to extremely important in their decision to take transit more often. 38 Note: Up to 3 mentions allowed; only responses mentioned by 5% or more are shown.

Transit Services Needing More Direct Service

Q8. Which Northeast Sector transit service(s) could be made more direct? (TransLink Listens, n=250) • Once again, as may be anticipated, 97 Coquitlam Station/Lougheed Station the existing services mentioned as 11% being most in need of more direct (B-Line) service tend to be among the services 160 Port Coquitlam Station/Vancouver 10% most commonly used by panelists. 159 Port Coquitlam Station/Braid Station 10% • Among panelists, the transit service seen as being the most in need of 701 Haney/Maple Ridge East/CQ Station 10% more direct service is the 97 B-Line between Coquitlam Station and 791 Haney Place/Braid Station 9% Lougheed Station (11%). 110 Lougheed Station/Metrotown 6% Station This is followed closely by three • C38 Coquitlam Station/River 6% additional services at 10% each: the Spr/Prairie/Poco 160 Port Coquitlam Station/ C24 Port Moody Station/Lougheed 5% Vancouver (10%), the 159 Port Station Coquitlam Station/ Braid Station 152 Coquitlam Station/Lougheed Station 5% (10%), and the 701 Haney/ Maple Ridge East/ Coquitlam Station (10%). 151 Coquitlam Station/Lougheed Station 5%

• The 791 Haney Place/ Braid Station 190 Coquitlam Station/Vancouver 4% bus is also mentioned by a notable proportion of panelists, at 9%. West Coast Express Train 4%

Base: Those who indicated that more direct service would be very to extremely important in their decision to take transit more often. 39 Note: Up to 3 mentions allowed; only responses mentioned by 4% or more are shown.

Transit Services Needing More Direct Service

Q8. Which Northeast Sector transit service(s) could be made more direct? (Public Version, n=432)

C38 Coquitlam Station/River 19% • As with the panelists, the existing Spr/Prairie/Poco services mentioned as being most in 97 Coquitlam Station/Lougheed Station 14% need of more direct service by the (B-Line) general public tend to be among the 160 Port Coquitlam Station/Vancouver 13%

most commonly used services. 159 Port Coquitlam Station/Braid Station 13% Among the public, the transit service C37 Port Coquitlam • 9% seen as being the most in need of Station/Prairie/Riverside more direct service is the C38 152 Coquitlam Station/Lougheed Station 7%

Coquitlam Station/ River Spr/ Prairie/ 701 Haney/Maple Ridge East/CQ Station 7% Poco, with two in ten (19%) selecting this route. 169 Coquitlam Station/Braid Station 5% • The 97 B-Line between Coquitlam 143 Coquitlam station/SFU 5% Station and Lougheed Station is 151 Coquitlam Station/Lougheed Station 5% mentioned by 14% of the public C27 Coquitlam Station/Port Moody 4% group, followed by the 160 Port Station

Coquitlam Station/ Vancouver (13%) 156 Braid Station/Lougheed Station 4% and the 159 Port Coquitlam Station/ C28 Coquitlam Station/Port Moody 4% Braid Station (13%). Station 791 Haney Place/Braid Station 4%

Base: Those who indicated that more direct service would be very to extremely important in their decision to take transit more often. 40 Note: Up to 3 mentions allowed; only responses mentioned by 4% or more are shown.

Northeast Sector Neighbourhoods Needing New or More Direct Service

Q9. Between which Northeast Sector neighbourhoods would you like new service and/or a more direct service? • Among panelists, Coquitlam Centre (TransLink Listens, n=215) appears to be the hub around which Port Coquitlam Centre - Coquitlam many new or more direct services are 10% desired. Centre Coquitlam Centre - Port Coquitlam The most commonly-mentioned 6% • Centre neighbourhood pair that should be linked by new service or a more Coquitlam Centre - Burquitlam 6% direct service is Port Coquitlam

Centre to Coquitlam Centre (10%) Burke Mountain - Coquitlam Centre 5% and its inverse, Coquitlam Centre to

Port Coquitlam Centre (6%). Lincoln Park - Coquitlam Centre 5% • Coquitlam Centre to Burquitlam is mentioned by 6% of panelists. This is Mary Hill - Coquitlam Centre 5% followed closely by three additional neighbourhood pairs at 5% each: Port Moody Centre - Coquitlam Centre 4% Burke Mountain to Coquitlam Centre

(5%), Lincoln Park to Coquitlam Coquitlam Centre - Maillardville 4% Centre (5%), and Mary Hill to Coquitlam Centre (5%). Coquitlam Centre - Austin Heights 4%

Base: Those who indicated that new and/or more direct service would be very to extremely important in their decision to take transit more often. 41 Note: Up to 3 mentions allowed; only responses mentioned by 4% or more are shown.

Northeast Sector Neighbourhoods Needing New or More Direct Service

Q9. Between which Northeast Sector neighbourhoods would you like new service and/or a more direct service? • As with the panelists, many (Public Version, n=432) neighbourhood pairs for which new or direct services are desired by the Burke Mountain - Coquitlam Centre 17% public involve Coquitlam Centre. • The neighbourhood pair most Burke Mountain - Port Coquitlam Centre 8% commonly requested to have new Port Coquitlam Centre - Coquitlam service or a more direct service by 6% Centre the public group is Burke Mountain to Coquitlam Centre (17%). Burke Mountain - Port Moody Centre 5% • Another fairly common neighbourhood pair where more Mary Hill - Coquitlam Centre 4% direct or new service would be desired is Burke Mountain to Port River Springs - Coquitlam Centre 4% Coquitlam Centre (8%). • Port Coquitlam Centre to Coquitlam Westwood Plateau - Coquitlam Centre 4% Centre is mentioned by 6% of the general public, while Burke Mountain Coquitlam Centre - Burquitlam 4% to Port Moody Centre is mentioned Coquitlam Centre - Port Coquitlam by 5%. 4% Centre

Base: Those who indicated that new and/or more direct service would be very to extremely important in their decision to take transit more often. 42 Note: Up to 3 mentions allowed; only responses mentioned by 4% or more are shown.

Transit Services Needing Service Hour Extension

Q10. Which [Northeast Sector] transit service needs its hours of service extended? (TransLink Listens, n=208)

West Coast Express Train 19%

97 Coquitlam Station/Lougheed Station 8% (B-Line)

• The Northeast Sector transit service 160 Port Coquitlam Station/Vancouver 8% seen as being the most in need of service hour extension among 791 Haney Place/Braid Station 8% panelists is, by far, the West Coast Express train (19%). 152 Coquitlam Station/Lougheed Station 5%

• Other services seen as being in need West Coast Express Trainbus 5% of extended service hours include the 97 B-Line between Coquitlam Station 701 Haney/Maple Ridge East/CQ Station 4% and Lougheed Station (8%), the 160 143 Coquiltam Station/SFU 4% Port Coquitlam Station/ Vancouver N9 Downtown/Coquitlam Station (8%), and the 791 Haney Place/ Braid 4% Nightbus Station bus (8%). C9 /Lougheed 3% Station C38 Coquitlam Station/River 3% Spr/Prairie/Poco

159 Port Coquitlam Station/Braid Station 3%

Base: Those who indicated that extending service hours would be very to 43 extremely important in their decision to take transit more often. Note: Only responses mentioned by 3% or more are shown.

Transit Services Needing Service Hour Extension

Q10. Which [Northeast Sector] transit service needs its hours of service extended? (Public Version, n=413)

West Coast Express Train 15%

C38 Coquitlam Station/River 12% • Among the public, as with the Spr/Prairie/Poco panelists, the transit service seen as 160 Port Coquitlam Station/Vancouver 8% being the most in need of service hour extension is West Coast Express 143 Coquiltam Station/SFU 7%

train (15%). C28 Coquitlam Station/Port Moody 7% • Other services seen as being in need Station of extended service hours by 159 Port Coquitlam Station/Braid Station 6% members of the public group include the C38 Coquitlam Station/ River Spr/ 152 Coquitlam Station/Lougheed Station 5% Prairie/ Poco (12%), the 160 Port C27 Coquitlam Station/Port Moody 5% Coquitlam Station/ Vancouver (8%), Station 97 Coquitlam Station/Lougheed Station the 143 Coquitlam Station/ SFU (7%), 4% (B-Line) and the C28 Coquitlam Station/ Port Moody Station (7%). 791 Haney Place/Braid Station 3% C29 Coquitlam Station/Parkway 3% Boulevard

N9 Downtown/Coquitlam Nightbus 3%

Base: Those who indicated that extending service hours would be very to 44 extremely important in their decision to take transit more often. Note: Only responses mentioned by 3% or more are shown.

Times of Day for Services Needing Service Hour Extension – Later

Q11. If you feel this service should operate later at night, until what time should the service run? (TransLink Listens, n=235)

I think they run late enough already 9%

11:00 PM 14% • Among panelists who indicate that extending service hours would be 11:30 PM 2% important, most indicate a specific Midnight 16% hour they believe the service should run until. Times on the half-hour are 12:30 AM 5%

less frequently indicated. 1:00 AM 13% • The most common response is 1:30 AM midnight, mentioned by 16% of 4% panelists, followed by 11pm (14%) 2:00 AM 14% and 2am (14%). Nine percent believe that transit services run late enough 2:30 AM 3% already. 3:00 AM 9%

3:30 AM 1%

4:00 AM 5%

After 4:00 AM 7%

45 Base: Those who indicated that extending service hours would be very to extremely important in their decision to take transit more often.

Times of Day for Services Needing Service Hour Extension – Later

Q11. If you feel this service should operate later at night, until what time should the service run? (Public Version, n=430)

I think they run late enough already 7% • Similar patterns are seen among the public as among panelists who 11:00 PM 16%

indicate that extending service hours 11:30 PM 1% would be important. Once again, most indicate a specific hour they Midnight 19% believe the service should run until, 12:30 AM 5% and times on the half-hour are less frequently indicated. 1:00 AM 13%

• The most common response is 1:30 AM 3% midnight, mentioned by 19% of the public, followed by 11pm (16%) and 2:00 AM 15%

2am (15%). 1am is mentioned by 2:30 AM 4% 13%. 3:00 AM 6% • In all, 7% of the public believe transit services run late enough already. 3:30 AM 1%

4:00 AM 4%

After 4:00 AM 6%

46 Base: Those who indicated that extending service hours would be very to extremely important in their decision to take transit more often.

Times of Day for Services Needing Service Hour Extension – Earlier Q12. If you feel this service should operate earlier in the day, what time should the service begin? (TransLink Listens, n=235) Among both panelists and the public • Before 4:00 AM 7% who indicate that extending service 4:00 AM 12% hours would be important, most indicate a specific hour they believe 4:30 AM 6% the service should run from. As with 5:00 AM 24% the later hours, times on the half- 5:30 AM 10% hour are less frequently indicated. 6:00 AM 9% 6:30 AM • That said, three in ten panelists (28%) 2% and four in ten (41%) of the public I think they run early enough already 28% believe that transit service in the Q12. If you feel this service should operate earlier in Northeast Sector runs early enough the day, what time should the service begin? already. (Public Version, n=430) • The most common response among Before 4:00 AM 7% those providing an earlier hour is 4:00 AM 9% 5am (24% panelists, 17% public). This 4:30 AM 7%

is followed by 4am (12% panelists, 9% 5:00 AM 17% public) and 6am (9% panelists, 9% 5:30 AM 8% public), as well as 5:30am (10% panelists, 8% public). 6:00 AM 9% 6:30 AM 2%

I think they run early enough already 41%

47 Base: Those who indicated that extending service hours would be very to extremely important in their decision to take transit more often.

Transit Services Needing Improved Travel Time

Q13. Which Northeast Sector transit service(s) do you feel most in need of improved travel time? (TransLink Listens, n=248) 97 Coquitlam Station/Lougheed Station 15% • Among panelists, the Northeast (B-Line) Sector transit service seen as being 160 Port Coquitlam Station/Vancouver 14% the most in need of improved travel time is the 97 B-Line between 159 Port Coquitlam Station/Braid Station 8% Coquitlam Station and Lougheed Station (15%), followed closely by the 791 Haney Place/Braid Station 8%

160 Port Coquitlam Station/ 701 Haney/Maple Ridge East/CQ Station 7% Vancouver (14%). • Other services seen as being in need West Coast Express Train 6% of improved travel time include the 151 Coquilam Station/Lougheed Station 6% 159 Port Coquitlam Station (8%), and the 791 Haney Place/ Braid Station 152 Coquitlam Station/Lougheed Station 6% bus (8%). 110 Lougheed Station/Metrotown 5% • Among panelists, those aged 16-34 Station C38 Coquitlam Station/River (40%) are particularly likely to 5% Spr/Prairie/Poco mention the 97 B-Line compared with their counterparts. 169 Coquitlam Station/Braid Station 5%

West Coast Express Trainbus 4%

Base: Those who indicated that improved travel time would be very to extremely important in their decision to take transit more often. 48 Note: Up to 3 mentions allowed; only responses mentioned by 4% or more are shown.

Transit Services Needing Improved Travel Time

Q13. Which Northeast Sector transit service(s) do you feel most in need of improved travel time? (Public Version, n=442) 97 Coquitlam Station/Lougheed Station 24% (B-Line) 160 Port Coquitlam Station/Vancouver 22% • Among the general public, as with C38 Coquitlam Station/River 16% panelists, the transit service seen as Spr/Prairie/Poco being the most in need of improved 159 Port Coquitlam Station/Braid Station 15% travel time is the 97 B-Line between 701 Haney/Maple Ridge East/CQ Station 8% Coquitlam Station and Lougheed 143 Coquitlam Station/SFU Station (24%), followed closely by the 7% 160 Port Coquitlam Station/ 169 Coquitlam Station/Braid Station 7%

Vancouver (22%). West Coast Express Train 6%

• Other services seen as being in need 152 Coquitlam Station/Lougheed Station 6% of improved travel time include the C28 Coquitlam Station/Port Moody 6% C38 Coquitlam Station/ River Spr/ Station C27 Coquitlam Station/Port Moody 5% Prairie/ Poco (16%) and the 159 Port Station C37 Port Coquitlam Coquitlam Station/ Braid Station 5% (15%). Station/Prairie/Riverside 151 Coquilam Station/Lougheed Station 4%

156 Braid Station/Lougheed Station 4%

791 Haney Place/Braid Station 4%

Base: Those who indicated that improved travel time would be very to extremely important in their decision to take transit more often. 49 Note: Up to 3 mentions allowed; only responses mentioned by 4% or more are shown.

Amenities Most Important at Transit Exchanges Q14. Which of these amenities are most important to you [at transit exchanges]? • Among panelists and members of the (TransLink Listens, n=130) public group who indicate that amenities would be important, Weather protection 73% elements related to comfort are the most commonly ranked within the top Seating 57% three. Access to washrooms 52% • This includes amenities such as weather protection (73% panelists, 77% public), Lighting 46% seating (57% panelists, 55% public), and access to washrooms (52% panelists, Transit information 37% 48% public). Access to retail 18% • Access to retail is the least important amenity, selected by fewer than two in ten of each group (18% panelists, 17% Q14. Which of these amenities are most important to public). you [at transit exchanges]? • Among panelists, women are more (Public Version, n=195) likely than men to select lighting as one of their top three amenities (54% versus Weather protection 77% 37%) while men are more likely than women to select transit information Seating 55% (53% versus 23%). Those aged 16-34 (27%) are less likely to select seating as Access to washrooms 48% a priority than their older counterparts. Lighting 47% • Members of the public group without access to a car are more likely to select Transit information 43% weather protection (86%) and seating (64%) than their counterparts. Access to retail 17%

Base: Those who indicated that improved amenities would be very to extremely important in their decision to take transit more often. 50 Note: Respondents were required to rank order 3 amenities, with the option to rank more. Only the top 3 ranked mentions are shown.

Ranking Priorities of Potential Changes to Northeast Sector Transit Network

Q15. Of the potential changes to the Northeast Sector • When asked to rank the potential transit network that we showed you earlier, how would changes to the Northeast Sector you prioritize them? transit network in order of priority, (TransLink Listens, n=423)

the rank order very closely resembles Increase service frequency 54% the proportion selecting each item as very to extremely important in affecting their decision to take transit Make existing service more direct 45% more often. Improve the travel time for existing 40% • Panelists most frequently select service increasing service frequency (54%) among their top three priorities. Extend service hours earlier and/or later 36%

Other commonly-selected potential Provide new services and/or more direct changes include making existing connections to areas of the Northeast 31% ...without service/direct connections service more direct (45%), and Add Park & Ride space at transit improving the travel time for existing 28% exchanges service (40%). More bus stops with a shelter and route 23% • Extending service hours (36%) and information providing new or more direct Improve amenities at transit exchanges connections to areas of the Northeast 16% (e.g. seating, lighting, retail, etc.) Sector that are currently underserved (31%) are also selected by a notable More bicycle racks at transit exchanges 9% proportion of panelists. Base: All participants 51 Note: Respondents were required to rank order 3 improvements, with the option to rank more. Only the top 3 ranked mentions are shown.

Ranking Priorities of Potential Changes to Northeast Sector Transit Network

Q15. Of the potential Changes to the Northeast Sector transit network that we showed you earlier, how would • As with panelists, when the public are you prioritize them? asked to rank the potential changes (Public Version, n=685) to the Northeast Sector transit network in order of priority, the rank Increase service frequency 67% order closely resembles the proportion selecting each item as Make existing service more direct 46% very to extremely important. • Members of the public group most Extend service hours earlier and/or later 46% frequently select increasing service Provide new services and/or more direct frequency (67%) among their top connections to areas of the Northeast 44% three priorities. Other commonly- ...without service/direct connections selected potential changes include Improve the travel time for existing 34% making existing service more direct service

(46%), and extending service hours Add Park & Ride space at transit 19% (46%), along with providing new or exchanges more direct connections to areas of More bus stops with a shelter and route 16% the Northeast Sector that are information currently underserved (44%). Improve amenities at transit exchanges 11% • Improving the travel time for existing (e.g. seating, lighting, retail, etc.) service (34%) is also mentioned by a notable proportion of the public. More bicycle racks at transit exchanges 5%

Base: All participants 52 Note: Respondents were required to rank order 3 improvements, with the option to rank more. Only the top 3 ranked mentions are shown.

Results Public Consultation-Specific Questions

53 Public Consultation-Specific Questions

• Respondents who participated through the open link were asked to indicate how they heard about the online survey for the Northeast Sector Area Transit Plan. • These respondents were also asked about their likelihood to join the ongoing discussion on the future of transit in the Northeast Sector via a number of modes including: • Online surveys • Small group meetings • Public open houses (i.e., large group drop-in meetings) • Sending written submissions • Community information kiosks

54 Source of Hearing About Online Survey

C1. Please indicate how you heard about this online survey for the Northeast Sector Area Transit Plan. (Public Version, n=699)

Facebook post 29%

Facebook ad 15%

TransLink website 11%

Wallet information card 10%

Newspaper article 7% • The most common source of hearing about the online survey for the Word of mouth 7% Northeast Sector Area Transit Plan is Newspaper ad 6% a Facebook post (29%), followed by a Facebook ad (15%). Municipal website 4%

Twitter 3%

Email from TransLink 3%

Poster in the community 2%

Buzzer blog 1%

Radio report <1%

Other 9%

Base: All who participated through the open link 55 Likelihood to Participate in Ongoing Consultation

C2. In upcoming phases of the plan, there will be more opportunities to join the discussion on the future of transit in the • Most of those who participated in Northeast Sector, both online and in person. this study are willing to continue Please rate how likely you are to use each of the following participating in the ongoing consultation methods. [Total % Likely] (Public Version, n=699) discussion about transit service in the Northeast Sector. • By far, the consultation method which will most likely be used is online Online surveys 91% surveys (91% are likely to participate in future online surveys, including

71% who are very likely and 20% who Community information kiosks 35% are somewhat likely). This may be influenced by the fact that the

responses are currently being Public open houses (i.e., large group 30% gathered by an online survey. drop-in meetings) • The other proposed methodologies are each likely to attract between Sending written submissions one-quarter and one-third of 26% respondents to participate in upcoming discussions on the future of transit in the Northeast Sector. Small group meetings 23%

Base: All who participated through the open link 56 Appendix Demographics

57 Appendix – Demographics

TransLink TransLink Public Version Listens Listens In which of the following areas do Unweighted Unweighted Weighted you live? (n=699) (n=441) (n=441) % % % South of Fraser 1 1 1 Delta – South Delta (includes <1 - - Ladner and Tsawwassen) Delta – North Delta <1 - - Langley (City and Township) <1 - - Richmond <1 <1 <1

Surrey <1 <1 <1 White Rock <1 - - Burnaby/ New Westminster 2 20 20 Burnaby 1 11 12 New Westminster <1 8 8 Vancouver 3 16 18

58 Appendix – Demographics

TransLink TransLink Public Version Listens Listens In which of the following areas do Unweighted Unweighted Weighted you live? (n=699) (n=441) (n=441) % % % North Shore - 1 1 Bowen Island - - - Lions Bay - <1 <1 North Vancouver (City and District) - <1 <1 West Vancouver - - - Northeast 95 63 61 Anmore 1 - - Belcarra <1 <1 1 Coquitlam 51 28 26 Maple Ridge 4 9 8 Pitt Meadows 1 2 3 Port Coquitlam 27 11 11 Port Moody 10 12 13

59 Appendix – Demographics

TransLink TransLink Public Version How often do you travel within or Listens Listens Unweighted through any part of the Northeast Unweighted Weighted (n=74) Sector, by any mode of travel? (n=212) (n=212) % % % Daily 51 16 14 Several times a week 27 24 26 About once a week 9 17 17 2 to 3 times a month 8 26 26 Once per month 4 17 17 Less than once per month 0 0 0

Never 0 0 0 Don’t know 0 0 0

60 Appendix – Demographics

TransLink TransLink Public Version Listens Listens Unweighted Age/ Gender Unweighted Weighted (n=699) (n=441) (n=441) % % % M 16-34 N/A 13 10 M 35-54 N/A 20 23 M 55+ N/A 19 24 F 16-34 N/A 6 5

F 35-54 N/A 23 19 F 55+ N/A 18 19

61 Appendix – Demographics

TransLink TransLink Public Version Listens Listens What is your present employment Unweighted Unweighted Weighted status? (n=699) (n=441) (n=441) % % % Employed full time (30 or more hours 59 58 56 per week) Employed part time (less than 30 hours 13 14 12 per week) Student 18 5 3 Not employed 3 5 5 Homemaker 3 2 2 Retired 5 17 21

TransLink TransLink Public Version Which of the following best Listens Listens Unweighted describes your total household Unweighted Weighted (n=691) income before taxes for last year? (n=439) (n=439) % % % Under $35,000 24 17 14 $35,000 to under $65,000 19 23 21 $65,000 to under $95,000 16 19 21 $95,000 or over 27 27 31 Don’t know/ Refused 14 14 14

62 Appendix – Demographics

TransLink TransLink Public Version Listens Listens What is the highest level of education Unweighted Unweighted Weighted that you have completed? (n=699) (n=1,358) (n=1,358) % % % Some high school or less N/A 2 2 Graduated high school N/A 7 7 Vocational/ college/ technical N/A 32 34 Some university N/A 15 13 Graduated university N/A 44 44

TransLink TransLink Public Version Do you have access to a car, van, or Listens Listens Unweighted truck for your own use on a regular Unweighted Weighted (n=699) basis? (n=441) (n=441) % % % Yes 66 76 88 No 33 22 12

63 Appendix – Demographics

TransLink TransLink What mode of transportation do you Public Version Listens Listens use most often to travel to work, Unweighted Unweighted Weighted school, or your other frequent trips in (n=699) (n=441) (n=441) Metro Vancouver % % % Car/truck – driven alone 28 33 56 Car/truck – more than one 8 14 14 person/carpool or vanpool Bicycle 2 3 4 Walk 3 4 6 Transit 59 46 18 Motorcycle/scooter <1 <1 <1

Other (Specify) <1 1 1

64 Appendix Survey – TransLink Listens Version

65 Appendix – Survey

66 Appendix – Survey

67 Appendix – Survey

68 Appendix – Survey

69 Appendix – Survey

70 Appendix – Survey

71 Appendix – Survey

72 Appendix Survey – Consulting (Public) Version

73 Appendix – Survey

74 Appendix – Survey

75 Appendix – Survey

76 Appendix – Survey

77 Appendix – Survey

78 Appendix – Survey

79 Appendix – Survey

80 Appendix – Survey

81 Appendix Promotional Materials

82 Appendix – Promotional Materials

83 Appendix – Promotional Materials

84 Appendix – Promotional Materials

85 Appendix – Promotional Materials

86 Appendix – Promotional Materials

87 Appendix – Promotional Materials

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