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Public Bike Share Users Survey 2017 Public Bike Share Users Survey 2017 Welcome to the UK Public Bike Share Survey Please take a few minutes to answer the following questions. This information will help Bikeplus - the national organisation for bike sharing and our funding partners Joseph Rowntree Charitable Trust, to gain a better understanding of the impact of shared bikes. Survey responses will be kept confidential and only shared with the individual’s bike scheme operator, Bikeplus and our funding partners. The survey results will be used for research purposes only, as authorised by Bikeplus. In return for completing the survey, you will be entered into a prize draw for a chances to win one of 5 x £50 shopping voucher. To enter you must enter your email address at the end of the survey. The survey closes on Sunday 18th June 2017. For further information, contact Antonia Roberts at [email protected] * 1. Which bike scheme are you a user of (please list all schemes you use)? Citybike Liverpool Hirebike Lincoln ReadyBike Reading OXONBIKE Oxford Cycle Connect Northampton nextbike Glasgow nextbike Warwick Univerisity nextbike Stirling nextbike Bath Santander Cycles London Coca-Cola Zero Belfast Bikes Sheffield Bycycle Brighton Bikes Southport Cycle Hire Santander Cycles MK (Milton Keynes) Citycard Cycles Nottingham Co Bikes Exeter Slough Cycle Hire Brompton Bike Hire Bike and Go Yobike Bristol Donkey Republic nextbike (not specific location) Other (please specify) 2. What is your home postcode? 3. Which tariff do you use most often? Casual daily rate Weekly pass Monthly pass Annual membership Other (please specify) 4. Have you changed tariff since you joined? Daily to a weekly / monthly or annual pass Annual / weekly / monthly pass to daily No change 5. Which year did you join the bike share scheme?( if you are a member of more than one scheme please answer with reference to the main scheme you use) * 6. How did you join the bike share scheme? (if you are a member of more than one scheme please answer with reference to the main scheme you use) Phone call Website via a computer Website via a mobile App On-street terminal Other (please specify) * 7. Which of the following prompted you to join the bike share scheme ? Word of mouth Friend Employer Website Search engine Email Social Media Local press Bikes being cycled / on street docking station Outdoor advertising Leaflet Event Other (please specify) Public Bike Share Users Survey 2017 How you travel * 8. How often do you travel by the following modes? Please include all trips for work, leisure and shopping etc. 3+ days per 1-2 day(s) per 1 day per week week fortnight 1 day per month 1 day per year Never Bicycle (own) Public Bike Share / Cycle Hire Bus Train Taxi On demand taxi booked by an App Private car as driver Private car as passenger Car club car as driver or passenger Underground, tram, light rail Walking (more than 20mins) * 9. How often do you travel by the bike share scheme for each of these purposes? 3+ days per 1-2 day(s) per 1 day per week week fortnight 1 day per month 1 day per year Never Commuting to work Business travel not commutting Cycling to a place of education Cycling to a place of leisure e.g. cinema or sports centre Cycling for pleasure or fitness Cycling for personal business e.g. hairdresser or bank Cycling to the shops Visiting a friend * 10. Do you use electric assist "e-bikes" as part of your bike share scheme? My scheme has e-bikes and I only use ebikes My scheme has e-bikes and I use the ebikes and standard bikes My scheme has e-bikes but I don't use them There are only standard bikes on offer in my scheme Public Bike Share Users Survey 2017 How you travel 2 * 11. Is your most frequent trip by standard or electric assist bike? Standard bike Electric assist bike * 12. Which of the following reflects the reasons for choosing ane lectric bike rather than a standard in the bike share scheme? (please rate all which apply) Very important Slightly important Not important Not relevant to me Travel longer distances Reduce my journey time Health difficulties or fitness levels Cycle up hills Avoiding fatigue or getting sweat To consider buying one Other (please specify) * 13. Thinking about the trip you make most frequently with the bike share scheme - how did you make this trip before joining the bike share scheme? Bus Train Own bicycle Taxi Private car (as driver) Private car (as passenger) Car club car (as driver or passenger) Underground, tram or light rail Employer shuttle bus Walking I wouldn't have done this trip before Other (please specify) * 14. How often do you make this trip? Frequency Now Before joining? * 15. How far is this trip? up to 1 mile approx 2 miles approx 3-4 miles approx 5-7miles approx 8-10 miles 10+ miles 16. Has your journey time, since switching to bike share, for this trip... Increased? Decreased? or remained the same? 17. How long does it take you to walk to pick up a bike share bike for your most frequent trip? Up to 1 minute Approx 2 minutes Approx 3-5 minutes Approx 6-10 minutes 10+ minutes The time varies due to availablity of bikes The time varies as my starting point changes 18. Do you use any other forms of transport (other than walking) as part of this trip? e.g. do you pick up a bike at a rail station or at a Park and Ride facility to complete your journey? Bus Train Taxi Car as driver Car as passenger Car club car (as driver or passenger) Underground, tram, light rail Public Bike Share Users Survey 2017 Personal benefits * 19. Since joining the scheme have you.... Cycled for the first time ever Cycled for the first time after a long break (5 years+) Increased how much you cycle None of the above If the bike share scheme prompted you to start cycling please share feedback on what attracted you to have a go? * 20. Since joining the scheme have you.... Purchased a bicycle Purchased an e-bike Planned to use the bike share scheme again None of the above * 21. Which of the following reflects your reasons for joining the bike share scheme? (please tick all which apply) Very important Important Slightly important Not important Not relevant to me Exercise Fresh air Time savings Cost Convenience Environmental reasons Accessing places not served by public transport To combine cycling with train, bus or car Avoiding the worry of maintenance Avoiding the worry of storing a bike Avoiding the worry of theft Avoiding congestion or parking problems Back up for when my usual mode isnt unavailable Other (please specify) * 22. Which of these statements apply to you when cycling using the bike share scheme? I feel happier I feel more confident I feel healthier None of the above Please give any comments on your answer below 23. Do you think that using the bike share scheme bikes has helped to improve or maintain your physical fitness? Yes considerably Yes slightly No Public Bike Share Users Survey 2017 Bike and car ownership 24. Are you also a member of any of the following schemes which offer use of a car without owning one? A round-trip pay by the hour car club e.g. Zipcar, Enterprise Car Club, Co-cars etc? A one-way car club e.g. DriveNow? Peer to peer car sharing clubs e.g. EasyCarClub, HiyaCar 2+ car sharing scheme e.g. Liftshare or BlaBlaCar No Other (please specify) 25. Has the number of cars in your household changed in the last 12 months? Increased Decreased Stayed the same Unsure 26. If you are a car traveller (driver or passenger) what percentage of short local trips have you replaced with the bike share scheme bikes? None 1-5% 6-10% 11-20% 21-30% 31-50% More than 50% Public Bike Share Users Survey 2017 Rating the service 27. If you registered to the scheme but have not yet used the bikes what are your reasons? I prefer to use my own bike The bikes aren't located where I need them I have had problems hiring a bike The bikes are not suitable for the journeys I make I have moved house It is a back up for when my usual travel mode isnt available It's too expensive My personal circumstances have changed I'm unable to cycle due to poor health I've just not got round to it Other (please specify) 28. Please rate your experience of the following aspects of the bike share scheme? Excellent Good Ok Poor Very poor Don't know Registration Bike comfort Carrying facilities on the bike Lights Brakes Gears The hire process Value for money Customer service Communications e.g. emails, texts and social media Coverage of stations across the city 29. What improvements if any would you like to see to the scheme? 30. Would you like to see the addition of (more) electric bikes in your bike share scheme? Yes Maybe No Don't know 31. Do you think it is acceptable to have a higher tariff for the use of electric bikes? Yes No If not why? Public Bike Share Users Survey 2017 Your details * 32. Which of the following age brackets do you fall into? 17 or younger 18-20 21-30 31-40 41-50 51-60 61 or older Prefer not to say * 33. Are you..? Male Female Prefer not to say 34.
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