Public Bike Share Users Survey 2017
Welcome to the UK Public Bike Share Survey
Please take a few minutes to answer the following questions. This information will help Bikeplus - the national organisation for bike sharing and our funding partners Joseph Rowntree Charitable Trust, to gain a better understanding of the impact of shared bikes.
Survey responses will be kept confidential and only shared with the individual’s bike scheme operator, Bikeplus and our funding partners. The survey results will be used for research purposes only, as authorised by Bikeplus.
In return for completing the survey, you will be entered into a prize draw for a chances to win one of 5 x £50 shopping voucher. To enter you must enter your email address at the end of the survey.
The survey closes on Sunday 18th June 2017. For further information, contact Antonia Roberts at [email protected] * 1. Which bike scheme are you a user of (please list all schemes you use)?
Citybike Liverpool
Hirebike Lincoln
ReadyBike Reading
OXONBIKE Oxford
Cycle Connect Northampton
nextbike Glasgow
nextbike Warwick Univerisity
nextbike Stirling
nextbike Bath
Santander Cycles London
Coca-Cola Zero Belfast Bikes
Sheffield Bycycle
Brighton Bikes
Southport Cycle Hire
Santander Cycles MK (Milton Keynes)
Citycard Cycles Nottingham
Co Bikes Exeter
Slough Cycle Hire
Brompton Bike Hire
Bike and Go
Yobike Bristol
Donkey Republic
nextbike (not specific location)
Other (please specify)
2. What is your home postcode? 3. Which tariff do you use most often?
Casual daily rate
Weekly pass
Monthly pass
Annual membership
Other (please specify)
4. Have you changed tariff since you joined?
Daily to a weekly / monthly or annual pass
Annual / weekly / monthly pass to daily
No change
5. Which year did you join the bike share scheme?( if you are a member of more than one scheme please answer with reference to the main scheme you use)
* 6. How did you join the bike share scheme? (if you are a member of more than one scheme please answer with reference to the main scheme you use)
Phone call
Website via a computer
Website via a mobile
App
On-street terminal
Other (please specify) * 7. Which of the following prompted you to join the bike share scheme ?
Word of mouth
Friend
Employer
Website
Search engine
Social Media
Local press
Bikes being cycled / on street docking station
Outdoor advertising
Leaflet
Event
Other (please specify) Public Bike Share Users Survey 2017
How you travel
* 8. How often do you travel by the following modes? Please include all trips for work, leisure and shopping etc.
3+ days per 1-2 day(s) per 1 day per week week fortnight 1 day per month 1 day per year Never
Bicycle (own)
Public Bike Share / Cycle Hire
Bus
Train
Taxi
On demand taxi booked by an App
Private car as driver
Private car as passenger
Car club car as driver or passenger
Underground, tram, light rail
Walking (more than 20mins) * 9. How often do you travel by the bike share scheme for each of these purposes?
3+ days per 1-2 day(s) per 1 day per week week fortnight 1 day per month 1 day per year Never
Commuting to work
Business travel not commutting
Cycling to a place of education
Cycling to a place of leisure e.g. cinema or sports centre
Cycling for pleasure or fitness
Cycling for personal business e.g. hairdresser or bank
Cycling to the shops
Visiting a friend
* 10. Do you use electric assist "e-bikes" as part of your bike share scheme?
My scheme has e-bikes and I only use ebikes
My scheme has e-bikes and I use the ebikes and standard bikes
My scheme has e-bikes but I don't use them
There are only standard bikes on offer in my scheme Public Bike Share Users Survey 2017
How you travel 2
* 11. Is your most frequent trip by standard or electric assist bike?
Standard bike
Electric assist bike
* 12. Which of the following reflects the reasons for choosing ane lectric bike rather than a standard in the bike share scheme? (please rate all which apply)
Very important Slightly important Not important Not relevant to me
Travel longer distances
Reduce my journey time
Health difficulties or fitness levels
Cycle up hills
Avoiding fatigue or getting sweat
To consider buying one
Other (please specify) * 13. Thinking about the trip you make most frequently with the bike share scheme - how did you make this trip before joining the bike share scheme?
Bus
Train
Own bicycle
Taxi
Private car (as driver)
Private car (as passenger)
Car club car (as driver or passenger)
Underground, tram or light rail
Employer shuttle bus
Walking
I wouldn't have done this trip before
Other (please specify)
* 14. How often do you make this trip?
Frequency
Now
Before joining?
* 15. How far is this trip?
up to 1 mile
approx 2 miles
approx 3-4 miles
approx 5-7miles
approx 8-10 miles
10+ miles
16. Has your journey time, since switching to bike share, for this trip...
Increased?
Decreased?
or remained the same? 17. How long does it take you to walk to pick up a bike share bike for your most frequent trip?
Up to 1 minute
Approx 2 minutes
Approx 3-5 minutes
Approx 6-10 minutes
10+ minutes
The time varies due to availablity of bikes
The time varies as my starting point changes
18. Do you use any other forms of transport (other than walking) as part of this trip? e.g. do you pick up a bike at a rail station or at a Park and Ride facility to complete your journey?
Bus
Train
Taxi
Car as driver
Car as passenger
Car club car (as driver or passenger)
Underground, tram, light rail Public Bike Share Users Survey 2017
Personal benefits
* 19. Since joining the scheme have you....
Cycled for the first time ever
Cycled for the first time after a long break (5 years+)
Increased how much you cycle
None of the above
If the bike share scheme prompted you to start cycling please share feedback on what attracted you to have a go?
* 20. Since joining the scheme have you....
Purchased a bicycle
Purchased an e-bike
Planned to use the bike share scheme again
None of the above * 21. Which of the following reflects your reasons for joining the bike share scheme? (please tick all which apply)
Very important Important Slightly important Not important Not relevant to me
Exercise
Fresh air
Time savings
Cost
Convenience
Environmental reasons
Accessing places not served by public transport
To combine cycling with train, bus or car
Avoiding the worry of maintenance
Avoiding the worry of storing a bike
Avoiding the worry of theft
Avoiding congestion or parking problems
Back up for when my usual mode isnt unavailable
Other (please specify)
* 22. Which of these statements apply to you when cycling using the bike share scheme?
I feel happier
I feel more confident
I feel healthier
None of the above
Please give any comments on your answer below 23. Do you think that using the bike share scheme bikes has helped to improve or maintain your physical fitness?
Yes considerably
Yes slightly
No Public Bike Share Users Survey 2017
Bike and car ownership
24. Are you also a member of any of the following schemes which offer use of a car without owning one?
A round-trip pay by the hour car club e.g. Zipcar, Enterprise Car Club, Co-cars etc?
A one-way car club e.g. DriveNow?
Peer to peer car sharing clubs e.g. EasyCarClub, HiyaCar
2+ car sharing scheme e.g. Liftshare or BlaBlaCar
No
Other (please specify)
25. Has the number of cars in your household changed in the last 12 months?
Increased
Decreased
Stayed the same
Unsure
26. If you are a car traveller (driver or passenger) what percentage of short local trips have you replaced with the bike share scheme bikes?
None
1-5%
6-10%
11-20%
21-30%
31-50%
More than 50% Public Bike Share Users Survey 2017
Rating the service
27. If you registered to the scheme but have not yet used the bikes what are your reasons?
I prefer to use my own bike
The bikes aren't located where I need them
I have had problems hiring a bike
The bikes are not suitable for the journeys I make
I have moved house
It is a back up for when my usual travel mode isnt available
It's too expensive
My personal circumstances have changed
I'm unable to cycle due to poor health
I've just not got round to it
Other (please specify)
28. Please rate your experience of the following aspects of the bike share scheme?
Excellent Good Ok Poor Very poor Don't know
Registration
Bike comfort
Carrying facilities on the bike
Lights
Brakes
Gears
The hire process
Value for money
Customer service
Communications e.g. emails, texts and social media
Coverage of stations across the city 29. What improvements if any would you like to see to the scheme?
30. Would you like to see the addition of (more) electric bikes in your bike share scheme?
Yes
Maybe
No
Don't know
31. Do you think it is acceptable to have a higher tariff for the use of electric bikes?
Yes
No
If not why? Public Bike Share Users Survey 2017
Your details
* 32. Which of the following age brackets do you fall into?
17 or younger
18-20
21-30
31-40
41-50
51-60
61 or older
Prefer not to say
* 33. Are you..?
Male
Female
Prefer not to say
34. Please specify your ethnicity
White British
Mixed / multiple ethnic group
Asian / Asian British
Black: African / Carribean / British
Other ethnic group
Prefer not to say
35. What best described your current employment status?
Full time employed
Part time employed
Student
Retired
Unemployed 36. Do you own a smart phone?
Yes
No
Yes but I don't use it for the internet
37. Which personal income bracket do you fall into?
£10,000 or less
£11,000-20,000
£21,000-30,000
£31,000-40,000
£41,000-50,000
£50,000 or above
38. Please use this box to give us any additional comments on the bike share scheme Public Bike Share Users Survey 2017
Thank you!
Thank you for taking the time to complete our survey!
The information you have provided makes a big difference to our understanding of shared bike schemes and how they could be developed in the future.
Data protection The data provided within this survey will only be known to the company analysing all the survey responses and not used for any other purpose unless you give permission to be contacted again. Your personal details will be properly safeguarded and processed in accordance with the requirements of the Data Protection Act 1998.
Survey Prize Draw Terms and Conditions -
The promoter is Carplus Trust .Ltd Employees of Carplus Trust or any associated shared transport schemes or their family members or anyone else connected in any way with the competition or helping to set up the competition shall not be permitted to enter. The Prize Draw is open to all respondents to the Bikeplus survey. Route to entry for the Prize Draw is via completion of the survey including your name and email address (in order for Bikeplus to notify you should you win the draw). Closing date for entry in Prize Draw is midnight (GMT) on 18th June 2017 After this date then no further entries to the Prize Draw will be permitted. No responsibility can be accepted for entries not received for whatever reason. The promoter will notify any changes to the Prize Draw to entrants as soon as possible. The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition. No cash alternative to the Gift Vouchers will be offered. The prize is not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice. The prize on offer is Gift Vouchers to the value of £100 and delivery of the prize will be agreed with the winner. Winner will be chosen at random and announced by midnight (GMT) on 19th June 2017 The winner will be notified by email and on twitter @bikeplus. If the winner cannot be contacted or does not claim the prize within 7 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions. The winner agrees to the use of his/her name and image in any publicity material. Any personal data relating to the winner or any other entrants will be used solely in accordance with current [UK] data protection legislation and will not be disclosed to a third party without the entrant’s prior consent. This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or any other Social Network. You are providing your information to Bikeplus and not to any other party.
Bikeplus part of Carplus Trust. King House, 1 Kings St, Leeds LS1 1HH
39. If you would like to be entered into the free prize draw to win one of five £50 shopping vouchers please provide your email address below