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Promoting Good Practices and Standards ,7 r, 7 The Indian Police Journal CONTENTS Vol. LIV-No.4 October-December, 2007
Editorial Board 1. Editorial 2 2. Abstracts & Key Words 4 3. ….And First Prize Goes to India Dr. Kiran Bedi - Chairperson A Success Story of Rajasthan Police 10 Sh. Rakesh Jaruhar - Member Dr. S.K. Kataria Sh. R.C. Arora - Member 4. Operation Aman: A CRPF Initiative Sh. Sanjay Baniwal - Member on Bridging Gap With People of J & K 20 Dr. B.V. Trivedi - Member A.P. Maheshwari 5. Abuse of Child Domestic Workers in India : Crisis and Challenges 27 Debasree Laheri 6. Problem of Tuberculosis In Indian Prisons 37 Dr. Deepti Shrivastava 7. Maritime Terrorism and Port Security 45 Dr. Shikhar Sahai 8. Offender Management: A Challenge for Editor the Prison Reform Initiative in India 57 Gopal K. N. Chowdhary Prof. Balraj Chauhan and Dr. Mridul Srivastava 9. Noble Cause Corruption 66 Sankar Sen 10. Road Signs – A Semiological Study 72 P.S. Bawa 11. The Right to Information Police Predicament 82 K.P. Singh 12. The Constabulary Empowerment: Issues and Outcome: A Case Study 93 Hasmukh Patel 13. From The Desk of Director (R&D) BPR&D 99
Available at our website : www.bprd.gov.in Editorial
Policing these days is becoming more complex and complicated. The technology, in particular the Information Technology driven globalized world is throwing up new challenges and problems before policing. In such a fast changing scenario, policing to be more effective has to be in sync with changing exigencies and expectations. The police must measure up to these expectations and exigencies to remain in driving seat. For that Indian Police not only needs brain, brawn and modern gadgets & weapons, but also some sort of operational freedom with proper checks and balances. The conspicuous lack of it for long duration can lead to disastrous results. Bihar is the most glaring example of the predicament that Indian Police has to operate. In 1950s, Bihar alongwith UP was the best administered state in India where police used to have upper hand. Now Bihar is not at all rated so as far as policing and law & order is concerned. The reason for this, among other things, is too obvious to mention. However, it is heartening to note that the realization about this unsatisfactory state of policing has dawned upon all the stakeholders in effective and efficient policing. Many innovative measures have been introduced to ensure expected quality of policing. If proper measures, in form of Police Reform and other related changes, are not effected, what happened in Bihar might be replicated at national level. The history might repeat itself at national as well as state level. And when history repeats itself, it crushes those with unprecedented ruthlessness who refused to heed its latent and manifest lesson. Hence, the time is ticking fast for outright Police Reform which has not yet seen the light of day. Its fate hangs in balance, which is not in interest of nation. Any delay in effecting Police Reform would further complicate the matter. As it is a sort of vicious circle from which policing can be freed only with thorough and overhaul change. Till then, it is the proverbial game of cat and mouse. Coming to articles in this issue, we have a score of articles which highlight inherent capability of Indian Police and its success stories in various fields. These also substantiate the fact that given the right atmosphere and motivation and resources, Indian Police can rise up to any situation. Whether it be bagging the award of Best Police Station in world or mastering any counter-insurgency and anti-terrorism operation, or controlling cyber crime, Indian Police is just matchless. The article ‘.... And First Prize Goes to India: A success story of Rajsthan Police’ by Dr. S.K. Kataria showcases the success story of Rajsthan Police and how one police station of Jaipur city – Shipra Path Police Station - was declared as world’s number one ideal police station. It is a tribute to hidden potentiality of Indian Police that can be harnessed to its full potentiality, if provided with right leadership and motivation. Shri A.P. Maheshwari, in his path-breaking article ‘Operation Aman: A CRPF Initiative on Bridging Gap with People of J & K’ argues that counter-insurgency and anti-terrorism initiative can be successful only when peoples’ heart are won over. While discussing ‘Operation Aman’ which is a CRPF initiative to win over the hearts of J&K people that have been poisoned by years of propaganda and venom spewing, he
Promoting Good Practices and Standards Editorial
asserts that winning people’s support is a must for the success of any counter- insurgency or anti-terrorist drive. ‘Abuse of Child Domestic workers in India: Crisis and challenges’ by Ms. Debasree Lahiri deals with plight of child domestic workers in India. Despite many national and international laws, they are still being subjected to abuse and human rights violations. This burning issue merits urgent intervention by respective agencies of the State. Dr. Deepti Shrivastav, in her well-researched article, ‘ Problem of Tuberculosis in Indian Prisons’ discusses the problem of Tuberculosis in Indian Prison. She put forward some innovative remedial measures which can tackle the problem of TB in Indian prisons. ‘Maritime Terrorism and port Security’ by Dr. Shikhar Sahai delves into nuances of maritime terrorism and port security. He discusses the actual and potential threat that maritime terrorism poses to our ports as well as to our strategic and trade interests. Prof. Balraj Chawhan and Dr Mridul Shrivastav, in their article, ‘Offender Management: A Challenge for the Prison Reform Initiatives in India’, discuss the nitty-gritty of offender management. They argue that better offender management would lead to better prison reform initiative in India, which is the need of hour. Shri Sankar Sen, IPS (Retd.) in his innovative and timely article, ‘Noble Cause Corruption’ analyses the various aspects of noble cause corruption. He does not seem to be approving frequent resorts to noble cause corruption. As he comments “….very often many acts of noble cause corruption can not be reasonably justified when they are individually considered. “…. Most instance of police fabricating evidence or excessively using force have not been done to save the life of anyone in danger.” The article ‘Road Signs – A semiological Study’ by Shri P.S. Bawa,IPS (Retd) discusses the road signs and its semiological aspects. Shri Bawa asserts that road signs should be taken seriously by the road maintenance and law enforcement agencies. These should not be left to fend for itself. Shri K.P. Singh, IPS, in his article, ‘The Right to Information: Police Predicament’ deals with police predicament vis-à-vis Right to Information Act, 2005. He suggests that “Openness and transparency is the order of the day and police should also subject themselves to this order (arising out of the enactment and implementation of Right to Information Act, 2005)”. Shri Hasmukh Patel in the article titled as ‘The constabulary Empowerment: Issues and Outcomes: A Case Study’ calls for the empowerment of constabulary, which accounts for 87 percent of total police force in India. Through the case study of Bhavnagar, Gujarat, he proves that “the image and efficiency of Indian Police can be improved only when our constabulary is empowered in real sense of the term.”
Gopal K.N. Chowdhary Editor
Promoting Good Practices and Standards Abstracts & Key Words
….And First Prize Goes to India total of 471 police stations from 23 Kargil war in 2001. As a A Success Story of Rajasthan countries participated in this event consequence, the force was given Police and was declared the best. Before an important role to play in Dr. S.K. Kataria 2004, this police station was tackling the problem of terrorism known as an ordinary and in the state of Jammu and Kashmir. Key words inefficient organization but under Over 65 thousand force personnel ‘Police Stations Visitors Week’, the leadership of Mr. Sunil Punia, have been deployed at the various Altus Global Alliance, Team SHO and other officers, the station hot-spots of the state to assist the Building, Leadership, Community witnessed sea change. Now this state police. The force personnel Participation, Detention Condition, police station is full of have to face all the cultural, Accountability, Transparency, Civil infrastructure facilities which are political and social resistance Police Officer, Case Officer Scheme, provided by local community. A listed above and some more that Motivation, Physical Condition , team of three dozen police are specific to the situation in a Equal treatment of the public, employees is motivated, integrated state like J & K, which has a Democratic Police Programme , and committed one. The behaviour volatile post-Independence history Reform, Citizen’s Welfare, Night of police personnels, their attitude, of resentment against Indian Patroling, ISO Certificate, cleanliness of the station and other security forces and personnel. Community Liason Group. best practices make them ideal Through sustained propaganda, the Abstract police station. adversaries have succeeded in creating a wedge between the In India, the police is popularly Operation Aman: A CRPF people and the para-military perceived as power wielder with an Initiative on Bridging Gap With forces. For too long this situation enforcement role. Most of the People of J & K. was allowed to drift, leading to Indian citizens try not to face A.P. Maheshwari police due to its notorious image. active hostile positions being taken In such a situation, it is almost Key Words and maintained by security force personnel and the local people. unbelievable that an Indian Police Operation Aman, Professional This has the far-reaching Station was declared world’s force, Insurgency, Clinical consequence in terms of lack of number one police station in April, Exercise, Mandate, Ideological actionable and reliable 2007 on five major criteria viz. Propaganda, Partnership intelligence, absence of trust and Community Orientation, Physical Benevolent Intervention, Cultural Conditions, Equal Treatment of the Differences, Enviorenmental alienation. All of these factors Public, Transparency and Constraints. have, in fact, helped the Accountability and Detention adversaries in their aim of Conditions. Altus Global Alliance, Abstract secessionism, and made the task of an international voluntary The CRPF was redesignated as the controlling the terror groups all the organization, organized “Police main Counter Insurgency force by more difficult. The first and most Stations Visitors Week” in 2006. A the Group of Ministers after the obvious starting point was to
4 The Indian Police Journal Vol. LIV No. 4, October-December 2007 Abstracts & Key Words
establish a working relationship workers. Emerging vested interests of heir, whipping, pinching, with the local press persons who that traffick children and exploit shaving of heir, denial of food, are not only aware of the local the vulnerability of their families being hurt with broom and pots on needs and problems, but also give and deep-rooted gender different parts of the body, burning certain directions to public imbalances further fuels the /scalding by pouring hot water. debates. Although not a formal problem. In this paper, an attempt Being in the confines of a part of Operation Aman, this was has been made to analyse all forms home, a child who is employed as the first step in the exercise. We of abuse of child domestic a domestic help is extremely used local Kashmiri media, both workers, to scrutinize the vulnerable to sexual abuse of print and electronic, as the difficulties in protecting them from various kinds and they ordinarily mediator between the forces and exploitation and maltreatment by do not have easy access to legal the people. the employers, to find out the legal protection. Child sexual abuse is frameworks available in Abuse of Child Domestic the involvement of a child in international as well as national Workers in India : Crisis and sexual activity that he or she does perspectives and finally to evaluate Challenges not fully comprehend is unable to the condition of abused child give informed consent to, or for Debasree Laheri domestic workers on Indian which the child is not context. Employers often resort to Key Words developmentally prepared and physical or verbal abuses to cannot give consent or that violate Physical Abuse, Sexual Abuse, intimidate and gain control over the laws or social taboos of society. Invisibility, Social Security, these child workers. Although This may include but is not limited Domestic Workers, ILO systematic documentation of to the inducement or coercion of a Convention, Vulverable and abuses inflicted is quite difficult to child to engage in any unlawful Exploited, Alternative Livelihood, undertake, the most common sexual activity; the exploitative use Poverty, Injustice. forms of violence and abuse of a child in prostitution or other Abstract experienced by child domestics are as follows: unlawful sexual practices, the Poverty and injustice and Physical abuse of a child is that exploitative use of children in inequality are the main causes of which results in actual or potential pornographic performances and child labour. Besides these, poor harm from an interaction or lack materials, lewd innuendoes, agricultural yield, lack of of interaction, which is reasonably perverse behavior, molestation, alternative livelihood sources, within the control of a parent or rape and attempted rape not only large family size, increasing person in a position of by the male members of the demand for cheap labour, abject responsibility power or trust. There employer’s household but also by rural poverty and family, cultural may be single or repeated the male visitors. In 60 cases of sanction to pursue economic incidents. A result of having been abuse of Asian maids investigated activities at a tender age have been made to work beyond their by Human Rights Watch in that identified as some of the reasons physical capacity, pushing, country, one third involved rape or for increasing child domestic beating, kicking, slapping, pulling sexual assault.
The Indian Police Journal Vol. LIV No. 4, October-December 2007 5 Abstracts & Key Words
Problem of Tuberculosis In route of transmission is equally economy with serious strategic Indian Prisons possible. World health organization security implications. South Asia is suggests: located between maritime Dr. Deepti Shrivastava Early diagnosis of TB (case- chokepoints and terrorist hubs are Key Words finding) situated in its littorals. Sea Ports are Tuberculosis, MDR, Previous Effective treatment of TB until vulnerable to terrorist attacks. The Illness, WHO, Mycobacterium, cure ISPS Code is a major step in global Tuberculosis, Correctional To diminish this problem response to maritime terrorism but Administration, Community spread, Correctional Administration has to there is need for a multi-dimensional MDR-TB Epidemic. take enormous pains in this matter. approach to meet new challenges. They have to accept a challenge to These aspects are highlighted in the Abstract prove their competence of present paper. A major weakness in Prisoners have many rights cooperation. Only then we can cope the maritime trade is the containers bestowed upon them by up with this curse. Prison in which goods are transported. With international treaties and covenants; overcrowding has many negative an average of a five percent they have a right to health care, and effects upon inmates. Overcrowding inspection rate worldwide, most certainly have a right not to of accommodation and the lack of containers can be easily be used to indenture transmission of infection resources to cope with it was the most smuggle illegal goods, human during incarceration. Inspite of the commonly cited symptom of the beings or weapons. The fear that legislative measures adopted in crisis. Research has demonstrated terrorists could exploit the container favour of prisoners in our country that prison overcrowding creates system first came to fruition on higher rates of tuberculosis. TB is after Independence and inspite of the October 18, 2001 when port spread through the air. Immediate human rights awareness, countless authorities in the Italian port of Gioia isolation can interrupt the prisoners are dying in the Indian Tauro discovered a stowaway within transmission of Mycobacterium prisons, due to tuberculosis. a shipping container. The container tuberculosis. Regarding problem of tuberculosis was complete with a bed, heater, in prison, prisoners around the world Maritime Terrorism and Port toilet facilities and water. In recent have consistently higher rates of Security years, however, the focus shifted towards the use of a container as tuberculosis (TB) infection and Dr. Shikhar Sahai disease than the general population. delivery vehicles for weapons of Key Words Indian prisons also have an alarming mass destruction. The fear was scenario; the poor health care status Terrorism, Piracy, Port, Maritime fuelled by Al Qaeda’s fatwa (2003) of prisoners is not surprising, given Chokepoint, Littoral Warfare, ISPS to use WMD against the enemies of that poverty and miserable status are Code, IMO, Security Levels, Global Islam. Since the early 1990s, the known to accelerate the spread of maritme, Trade links, CSCAP, strategic literature on naval strategy communicable disease like Atomic waste. discussed about concept of ‘littoral warfare’. Although the term ‘littoral’ tuberculosis. Tuberculosis infection Abstract contracted in the community can is not new, it gained great initiate an epidemic when brought Maritime Terrorism has emerged as significance in military literature into the prison, while the reverse a major threat in a globalized primarily due to the fact that littoral
6 The Indian Police Journal Vol. LIV No. 4, October-December 2007 Abstracts & Key Words
spaces are considered congested due philosophy in place will continue Deviance, Systemic Arrogance, to dense shipping activity, civilian to develop and improve as time Tragic Choices, Elegant Term, air corridors and shallow water goes on, but the philosophy itself Testimonial Deception, Moral which can result in projection of will stay the same. IOM also Justification, Process Corruption. power in the littorals, a potentially recognizes that our decisions about Abstract challenging exercise. Major General interventions need to be built into Mike Myatt, former Director of US our planning around security Noble cause corruption implies Expeditionary Warfare, coined the classifications, employment skills, faith in the concept that the end term “chaos in the littorals”. General at risk identification, literacy and justifies the means. However, in the Myatt’s hypothesis is that most numeracy, as well as offenders conflict of ends and means, the future conflicts would take place in finding jobs and appropriate point to be borne in mind is that if the littoral i.e where the sea meets accommodation. In short, IOM is the ends are important enough to the land. He argued that littorals about everything we do. Teams of justify the means. The conviction provide a home to most of the world people who deal with offenders in of a criminal is important but in a population, wealth and industrial all areas to the Department need to, liberal democracy the police are capacity and the nerve center of brought together to create expected to carry out anti-crime international relations through something practical from this activities in a manner that advances which people, goods, ideas and research. There is a need to develop the values of a liberal democratic cultures pass. new ways of doing things, and new society. Ends, therefore, have to be tools. There are now little bit better Offender Management: A important enough to serve the ways of looking at the offender, the Challenge for the Prison Reform justificatory function. Adoption of offending, and the factors leading Initiative in India impermissible means may to that offending, as well as better ultimately undermine the end. Prof. Balraj Chauhan, Dr. Mridul intervention programmes to reform Again many means have some other Srivastava and rehabilitate them. It is consequences that perhaps may important that the new processes Keywords make their use appropriate. In post and interventions are delivered 9/11 world to curb terrorism Integrated Offender Management, exactly the way they are designed. draconian laws have been passed in Correctional aspect of prison, Risk, The ideas for improvement can many democratic countries, but Change through innovation, always be incorporated in IOM and enforcement and misuse of laws in Criminogenic needs, Responsivity, these ideas must go through a Prison reforms, Cognitive skill formal change process for IOM to many democratic countries programmes, Skill programme , retain its integrity. including India shows that some Applied Life Skill, Violence ways of keeping a country secure Reduction. Noble Cause Corruption for freedom may have the effect of Abstract Sankar Sen diminishing as well as jeopardizing the other values of a democratic Emphasis of this paper on the Keywords society. Some justify torture to fight principle of “What Works” led to Philosopher-King, Republic, terrorism. It has been argued that the underlying philosophy behind Testimonial Deception, Perjury, torture is justified in some rare IOM. The tools used to put this Dirty Harry Problem, Noble cause cases.
The Indian Police Journal Vol. LIV No. 4, October-December 2007 7 Abstracts & Key Words
Road Signs – A Semiological signified. Something (a signifier) provide for ‘economical notation for Study that is meant to convey a message notations which are already defined’. (a signified) is a sign. Philosophers P.S. Bawa (Ibid 100). Signs are ubiquitous in all like Charles Peirce, Ferdinand de disciplines. In language itself, signs Key Words Saussure, Claude Levi-Strauss, like i.e., e.g., &, etc. convey a meaning; Road Sign, Semiology, Flagrant Jacques Lacan, Ronald Barthes, so in algebra geometry, and science Defiance, System of Discourse Icon, Umberto Eco, and Jonathan Culler such as E= mc2, religious symbols like Social Conventios, Traffic Signs, have made studies in the symbology cross, political symbols like the sickle Syntagmatic Relation, International of literary works and cultural studies and a hammer, lotus, hand, et al. The Traffic Sign, Signifier and Signified, and, did not pay much attention to cricket umpires have a language that Obelisks Symbology. non-verbal signs, these being too indicates everything without making obvious and mundane. Culler (103) any verbal utterances. ‘Every sign is Abstract says, ‘Traffic signs, for example, endowed with a significance’. In a climate of total and flagrant generally do not involve the (Barthes; 111) It is ‘ideas-in-form’ defiance, it appears naïve to reflect combination of more than one unit, (Ibid; 112). on the importance and significance or if they do (as in signs where the The Right to Information of road signs. But one must indulge shape indicates the presence of a Police Predicament in this exercise despite all the hazard and the device specifies the hazards. It might appear as sort of hazard) the syntagmatic K.P. Singh surprising that there is a reason to relation is very simple and Key Words this scheme and there is a purpose uninteresting.’ Similarly, says behind this design, an objective that Gottdiener, ‘An icon is a sign that Secrecy, Official Secret Act, Right to is laudable in intention and practical conveys an idea by virtue of its very Information, File Notings, Case in approach. It is laudable because close reproduction of the actual Diary, Public Document, Intelligence it is meant to achieve results; it is object or event. International traffic Agencies, Information Regime, practical because it is the only and signs, which must transcend Government Openness, Central the best way to communicate that particular languages to convey an Information Commission, Public can have an affect, if taken seriously idea directly, such as a circle with a Information Officer. both by the viewers and law bar across it to represent negation, Abstract enforcers. Signs are as old as are examples of icons. Yet in spite civilization. These were the basic of low grade priority given to traffic Right to Information Act, 2005 is means of communication. These signs in the study of semiotics, the the backbone of the new developed much before the alphabet. insights into the system are Information Regime in which The non-linguistic sign helped extremely valuable to discern the transparency and openness is the people to communicate. Semiology meaning of the signs that ubiquitous. order of the day. Legislature is or semiotics is a science of signs that Sign is a ‘system of discourse’ (Culler; entrusted with the sacred studies the significance thereof. It is 103) It is used to ‘make explicit constitutional duty to watch public a study of signification that is meanings they seem to bear and interest and lay down policies for contained in the sign. A sign is a reconstruct the system on which these public welfare. Accordingly, the composite of a signifier and the meanings are based.’ (Ibid. 101) Codes instrumentalities of the state are
8 The Indian Police Journal Vol. LIV No. 4, October-December 2007 Abstracts & Key Words
required to implement the law ‘ as removal, appeal, powers and Motivation, Capacity building it is’. In a democracy, public interest functions of the Central and State Training, Village defence Police is supreme. Where public interest Information Commissions. The Officers, Constabulary outweighs the need for secrecy, Information Commission can empowerment. openness is the rule. Police should impose a penalty of 250 rupees each Abstract become part of the new public order day till application is received or without hesitation. A paradigm shift information is furnished, subject to The police organisation consists of is required in the approach of maximum amount of 25000 rupees. majority of constabulary whom, police to give up secretive Keeping in view the specific the founder of the Indian Police- tendencies and share information requirements of intelligence and the British colonial ruler-preferred with public as per the provisions of security organizations, such not to give any work of the Act. It is, therefore, clear that agencies notified by the state and responsibility. The same pattern police can protect the identity of the central governments are kept out of continued after Independence too. source of information as well as purview of the RTI Act, 2005. refuse to give information which Preamble to the Right to They still form the majority of the can hamper the progress in Information Act, 2005 declares that organisation. The same culture of investigation. But the exemption democracy requires an informed not trusting and not giving them from disclosure of these citizenry and transparency of any responsibility too continued. information is not absolute and is information which are vital to its Presently they form 87 percent of subjected to the test of public functioning and also to contain the organisation. interest. Second provison to section corruption and to hold governments Any police reform would be 8 provides that a public authority and their instrumentalities incomplete until problems in this may allow access to information of accountable to the governed. It is segment are addressed. The poor exempted category, if public truly reflected in proviso to section country like ours cannot afford to interest in disclosure outweighs the 24 of the Act which provides that spend on such a huge workforce harm to the protected interests. information pertaining to the unless it contributes effectively. Further, information, which can not allegations of corruption and Therefore, this issue needs urgent be denied to the Parliament or a human rights violations can be attention. In this paper the views State Legislature, shall not be sought. of some of the corporate leaders denied to any person. Appeal The Constabulary about the role of the people are against the decision of the Public Empowerment: Issues and Information Officers, as the case discussed. The barriers to the Outcome: A Case Study may be, can be placed before the constabulary empowerment and Hasmukh Patel Central or State Information solutions to the issue are discussed Commission. Chapters III, IV and Key Words in details. V of the Act are devoted to Constabulary, Responsibility, Various initiatives taken in provisions regarding constitution, Workforce, People, Barrier, Work Bhavnagar district in last two years term of office, condition of service, culture, Officers, Mindset, in this area have been discussed.
The Indian Police Journal Vol. LIV No. 4, October-December 2007 9 ….AND FIRST PRIZE GOES TO INDIA A SUCCESS STORY OF RAJASTHAN POLICE Dr. S.K. Kataria*
Not only in Rajasthan but all over Almost half of the population and India the image of police reflects its area of this colony comes under the Key words colonial character, which was purview of Shipra Path Police developed for the interest of British Station. A total of 2.7 lac population ‘Police Stations Visitors rulers. Even after Independence the of this police station is living in about Week’ face of Indian police remained 45 sq. km. area. There are two unchanged, and unfortunately it has dozen higher education institutions Altus Global Alliance become synonymous with cruel, established in this area, and highly Team Building inhumane, corrupt and inactive educated government servants and mechanism. In India, the police is professionals are the owner of the Leadership popularly perceived as a power houses, built by Rajasthan Housing wielder with an enforcement role. Board. There are eight villages Community Participation situated near the city area are also Detention Condition In such a situation, it is almost served by this police station. The unbelievable that an Indian police forty percent of the population is Accountability station is declared world’s number Hindu and Hindu-Sindhi community one or ideal police station. But it has with their roots in Pakistan, while Transparency happened and Shipra Path Police Muslims are marginal at 2 per cent. Civil Police Officer Station of Jaipur city is the winner of Labourer and nomadic community ‘Police Stations Visitors Week’, accounts for a few thousands. Case Officer Scheme organized for the first time in 2006 Motivation by Altus Global Alliance. The building layout of this police station is according to the General Profile implemented standards for Rajasthan police, in the newly Established in March, 1996, the constructed police stations. There Shipra Path Police Station falls under are 20 rooms in main police station administrative purview of Jaipur city building and 13 staff quarters flats, (East) police district. This police station with a small temple in the premise is located in outskirts area of Jaipur of police station. There are two *Lecturer (Pub. Adm.) and UGC city in Asia’s largest housing colony lawns and hundreds of trees and Post-Doctoral Resaeach Fellow Maansarovar, which is developed by plants giving pleasant look to the 81/91, Maansarovar, Jaipur a government agency. station. Chairs, benches, sofa and
10 The Indian Police Journal Vol. LIV No. 4, October-December 2007 ….And First Prize Goes To India A Success Story Of Rajasthan Police
other facilities are in good condition. incidence of theft. During Tenth All the rooms are furnished with Five Year Plan (2002-07) revamping paint, polish, curtain, chicks, carpet, of police programme was initiated. aluminium glass window with But the sea-change came during enough natural light and ventilation. two and half year tenure of Mr. A special kitchen or mess and toilet Sunil Punia, S.H.O. of this police facilities for police personnel are station. Mr. Punia joined this police in excellent condition. This police station on first day of October, 2004. station is well equipped with jeep, He was very disappointed with the wireless, armament, telephones (2) negative and notorious image of and other essential things. There police. He often thought- “Can we Physical Condition are nine computers in this police change the image of police? Can I Equal treatment of the station and all are in working make my police station an ideal public condition. There is a fountain made one?” During this thought provoking with marble stone at the central process, he decided to take co- Democratic Police area of the station near to specific operation from his subordinates, Programme place for public meeting. The superiors and public. boundary wall of the station is Reform decorated with fancy lights. There Meanwhile, Vidhayakpuri Citizen’s Welfare is a ramp for disabled and old police station of Jaipur city got persons. Separate parking place ISO : 9001–2001 certificate in Night Patroling are available for police and public. November, 2005. Then in March, Waiting hall and entertainment 2006, D.G.P. of Rajasthan, Mr. A.S. ISO Certificate facilities are available for visitors. Gill gave instructions to popular and Community Liason At every corner of the station, one competent police stations to Group can easily spot ‘dust bins’. improve their standards upto the international level. In this regard, There are about 40 posts Mr. Punia started his efforts to sanctioned viz. one S.H.O., 3 Sub receive ISO certificate. Inspectors, 11 Assistant Sub Inspectors, 3 Head Constables and Mr. Punia also decided that he 20 Constables. There is a separate would identify the problems and women cell headed by a lady expectations of each stakeholder and assistant sub inspector. after identification team effort would be made to receive ISO certificate. Reforms Process Mr. Punia believes, that- “To handle yourself use the mind and to Before 2003, the Shipra Path handle others use your heart.” Police Station was an ordinary police Because people can be changed station, notorious for regular through hearts only.
The Indian Police Journal Vol. LIV No. 4, October-December 2007 11 ….And First Prize Goes To India A Success Story Of Rajasthan Police
As a first step, 41 year-old Mr. of action. During this process, he Punia organized a meeting with his remained neutral in all aspects and subordinates and sought their co- did not take a single decision under operation in the police reform pressure of his superiors or political process. He urged all his leaders. He followed the rule of law subordinates that it is a high time so that nobody could raise a question to change ourselves because the against his action. He knew that entire socio-economic as well as subordinates watch, follow and administrative systems are getting evaluate the behaviour of their changed very rapidly. During the leader. Abstract meeting , he invited free and frank In India, the police is suggestions, opinions and In the next phase, Mr. Punia innovative ideas from his discussed his plan of action with his popularly perceived as subordinates to change the face of superiors viz. Circle officer (Dy. S.P.) power wielder with an police. The major problems and and superintendent of police (Jaipur enforcement role. Most hurdles of police personnels were City, East). He requested for their of the Indian citizens try identified and categorized. Mr. approval and co-operation to not to face police due Punia made a promise to all his accomplish the herculean task. The to its notorious image. In subordinates that he would try his entire reform process of this police such a situation, it is al- best to solve these identified station is the result of a good team most unbelievable that problems through the support of his of superiors including, Mr. A.S. Gill, an Indian Police Station superiors and public participation. D.G.; Mr. O.P. Galhotra, I.G.; Mr. was declared world’s He also made a committment that V.K. Singh, S.P.; Mr. Sanjay Shotriya, number one police sta- his decisions and leadership would A.S.P. and Mr. Gyan Chand Yadav, always remain objective and Dy. S.P. who motivated and tion in April, 2007 on five unbiased. supported Mr. Punia and his major criteria viz. Com- subordinates. munity Orientation, Physi- After holding the meeting with cal Conditions, Equal his subordinates, Mr. Punia came to During various informal Treatment of the Public, know the basic problems of police meetings, Mr. Punia requested his personnels viz. mismanaged mess, superiors not to put undue pressure non availability of furniture and regarding disposal of various cases stationary, long duty hours, non-co- because such type of practice operation by public and politico- could derail the entire process of administrative pressures, etc. He police reforms in his police station. knew that without solving these After getting green signal from his problems the satisfaction level of his superiors, Mr. Punia organized a subordinates would not be raised. meeting of Community Liaison After a week of long thinking and Group (C.L.G.) of his police station. table exercise he chalked out a plan Mr. Punia expressed his mission
12 The Indian Police Journal Vol. LIV No. 4, October-December 2007 ….And First Prize Goes To India A Success Story Of Rajasthan Police
and plan of action in front of C.L.G. personnel trained in public relations and invited their views and was opened. The basic facilities suggestions to make Shipra Path an i.e.-chairs, table, sofa, cold water, ideal police station. C.L.G. fan, television, newspapers, first aid members were of the view that box were provided at this counter. increasing incidence of theft and All the necessary informations, rude behaviour of police personnel telephone numbers, legal processes, are the basic cause of negative rights of public and general guidelines image of police in the nearby were put on the walls of the reception society. As per the suggestion of room. All the police personnels of this C.L.G., Mr. Punia approached the police station started changing their Transparency and Ac- sectorwise citizens welfare attitude towards common man or countability and Deten- associations through their visitor of the station. They became tion Conditions. Altus Glo- respective beat constables. more polite and co-operative with bal Alliance, an interna- Mr. Punia also gathered the public. The tendency of not tional voluntary organiza- informations and trends regarding registering F.I.R. was changed. tion, organized “Police all types of crimes in various parts Every visitor or applicant to police Stations Visitors Week” in of the localities. In order to make station was being treated properly. 2006. A total of 471 po- police public-friendly, Mr. Punia, It is important to mention here that lice stations from 23 himself or his representative most of the police stations try not to countries participated in started attending monthly meeting register. F.I.Rs because it increases of citizens welfare associations. the numbers of crime in their this event and was de- The police personnels made respective area. In fact, the clared the best. Before promise for safety of public and increasing number of crimes is not 2004, this police station their assets, but at this stage hardly due to the failure of police only but was known as an ordi- anybody believed the words of the other social, economical, political, nary and inefficient orga- police. administrative and judicial factors are nization but under the also responsible. Altus Global leadership of Mr. Sunil At the onset of implementation Alliance does not consider the Punia, SHO and other of- phase of Mr. Punia’s plan of action, increasing number of crimes during the punch line (motto) of Rajasthan the assessment of performance of police “Faith in Masses : Fear police. Two boxes—‘complaint box’ amongst Criminals” (Aamjan and ‘suggestion box’ have been Mein Vishwas : Apradhiyo Mein placed at the entrance, if a visitor has Bhay) was displayed on the police any problem or grievance he many station. The conventional guard with drop his complaint in the ‘complaint a gun and heavy moustache was box’ and suggestions or good ideas removed from the entrance of police can be put in to ‘suggestion box’. Both station, instead a reception counter the boxes are opened regularly and with a computer and a police all the applications are recorded. The
The Indian Police Journal Vol. LIV No. 4, October-December 2007 13 ….And First Prize Goes To India A Success Story Of Rajasthan Police
S.H.O. with the help of C.L.G. televisions, one water cooler, 5 ensures the proper action on each desert coolers, 12 fans, 30 fancy application found in these boxes. The lights, one freeze and other electric law students studying in nearby equipments, the consumption of colleges also provide legal advice to electricity was expected to escalate, visitors. Almost every street wall of but because of a habit of control on the service area of Shipra Path Police misuse of electricity the electric bill Station endorsed first hand remained unchanged. information regarding the name of beat officer and his mobile number The other efforts of Mr. Punia ficers, the station wit- alongwith telephone numbers of were related with human resource nessed sea change. Now police station. development. He started Yoga and this police station is full of meditation for police personnels to infrastructure facilities Such type of efforts and release their mental tension. Almost all which are provided by reforms attracted the attention of his subordinates were sent to in-service local community. A public and media. The opinion of training programmes conducted by team of three dozen po- public about working of police was police headquarters, police lines, police lice employees is moti- changed. The ‘Visitors Register’ academy or other institutions. Since, available at reception counter is an Mr. Punia had identified the problems, vated, integrated and authentic document of appreciation. needs, merits and demerits of each committed one. The At this stage, the public provided subordinate, he started to depute his behaviour of police per- helping hands to police station. The subordinate according to his respective sonnels, their attitude, basic amenities viz. lawns, plants, caliber. The scientific rule of division cleanliness of the station water cooler, desert cooler, chairs, of work was followed. The entire and other best practices sofa, tables, aluminium glass doors, internal administration of the station was make them ideal police chicks, carpet, marble fountain, first divided in to six main sections viz.- station. aid box, fancy lights, shelter, freeze Administration, Records, Maalkhana, and television sets available in this Night patrolling, Communication and police station are donated by local Other miscellaneous duties. Each peoples. There is a set process to section was supervised by a head accept public contribution in this constable, so most of the complaints police station. The construction of regarding overlapping of duties and ramp and renovation of kitchen non-compliance of various activities (mess) with a dining table is also were reduced by proper distribution of provided by local community. work. Every room was numbered and Rainbow telecommunication the name of the personnel sitting in it company bears the responsibility of was displayed on the wall of the rooms, cleanliness and maintenance of so that every visitor could find police entire premise of the station. Due personnel easily. Mr. Punia made it to installation of 9 computers, 3 mandatory that tea or coffee will be
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prepared at station’s mess only and no tea will be brought or mishandled material. The evidential material viz. clothes, from outside of this police station. During this reform process, armaments, documents, samples for forensic laboratory, etc. all the police personnels decided voluntarily that they will were collected and categorised in a scientific manner. Each not smoke in the station. As a new convention, the name of sample or evidence was labeled with name, case number, month’s best employee was displayed on the notice board F.I.R. number, date and year and other relevant details. of the police station. All the essential steps were taken to avoid The system of night patrolling by police was destruction of the material by seepage, rodent and strengthened to ensure public safety. Along with police termite. Likewise, the other records available in various personnel duty, community policing system was also rooms in the station were categorised according to the initiated. Under the ‘Civil Police Officer Scheme’ one subject. Each almirah and its rack was numbered and or two guards were deployed in each sector (muhalla). registers with their concerning files were put there. For These guards are trained and controlled by this police example, the rack number one in the first room of the station and paid by local community (Rs. 15 per household station having 10 files: I-Case Office Scheme File, II- per month). Basic informations of each household were Public Participation, III-C.L.G., IV-Household Survey, stored in the police records. A special database record of V-Hard Core Criminals, VI-Priorities of Police, VII- domestic servants and tenants with their photographs was Mutual Settlements, VIII-Women Desk, IX-Domestic also created. The Shipra Path Police Station had Servants, Drivers and Chowkidar File and X-Tenants developed a special format named- “know your Proforma. Records available in other rooms were neighbour”. In this printed format, every household was categorised yearwise, casewise, crimewise or subjectwise requested to fill up house number, name of owner, whatever the feasibility. All the old records were stitched address, telephone numbers, working place, vehicle model with a hard cover register and properly labelled. and number of his/her 8 neighbourers. (3 in front, 3 in backside and 2 in lateral). One copy of this format was So far as detention conditions are concerned, there submitted to police station and another was kept by are separate latrine and bathroom for men and women. householder himself. These exercises helped the police Measures have been taken to avoid any type of accidents in controlling crimes and solving pending cases. in the custody room. The rights of the person under police custody (detenee) are mentioned on the poster, Meanwhile, an innovative scheme was launched by D.G. put on the wall of the custody room. There is a separate of Rajasthan Police, Mr. A.S. Gill. Under this ‘‘Case Officer room for investigation or interrogation. In this police Scheme’’ the popular or notorious cases were taken up. station, third degree is not used but socio-psychological The case officer scheme ensures integrated efforts of police, approach is being followed to extricate the facts from prosecution agency and judiciary. The ultimate aim of this criminals. The minor cases are being settled down scheme is to ensure prompt and proper decision of the case, through mutual compromise (Raazinama). These types so that society may receive a good message. This police of case are also kept on the record of the police station. station has solved many popular cases under this scheme. It is needless to say that these efforts of the police have helped This police station is full of informative posters, in changing their image. In this series of reforms, the next notice boards and pamplets i.e. punchline of Rajasthan step was to manage ‘Maalkhana’ (Store). Like other police police, priorities of police, salient features of an ideal stations, the Maalkhana of this station was full of unlabelled police station, citizens charter, anticorruption
The Indian Police Journal Vol. LIV No. 4, October-December 2007 15 ….And First Prize Goes To India A Success Story Of Rajasthan Police
mechanism, right to information, duties of police, process 1. Totally inadequate (20 points) to approach Ombudsman (Lokaukt), free legal aid 2. Inadequate (40 points) process, policy of police quality, security measures for 3. Adequate (60 points) detenee, progress of Shipra Path Police Station, the 4. More than adequate (80 points) identified spots of vehicle theft and prevention of 5. Excellent (100 points) violence against women. On the other hand, some motivating posters like eye donation, prohibition of The questions were classified according to a scoring dowry, child labour and traffic safety are also displayed scale which was based on the calculation of percentiles on the walls of the station. The visitor’s book is full of 20, 40, 60 and 80 (resulting in 36, 52, 68 and 84, comments by senior level police officers, academicians, respectively) in a distribution of possible average scores administrators, voluntary agencies’ representatives, varying from 20 to 100. As a result, the classification foreigners, I.I.T. professionals, media persons and categories are: common man. No doubt, this police station had gone through a dramatic change during 2005-06 due to Average Score Category commitment and team efforts. Over 84 Excellent Over 68 untill 84 More than adequate Now comes ‘Police Stations Visitors Week’. The Over 52 untill 68 Adequate Altus Global Alliance, an international voluntary body, Over 36 untill 52 Inadequate organized this event from 29 October to 4 November, Untill 36 Totally inadequate 2006. A total of 471 police stations from 23 countries participated in this event. The entire staff of Shipra Path Police Station was confident to compete at international Finally, the average score in each observation area level because they had fantastic physical infrastructure, was the simple average of the four questions. The final public participation, transparency and commitment, score was the simple average of the five areas, Viz.- motivation by superiors, a good image in local Community orientation, Physical conditions, Equal community and above all their confidence. It was enough treatment of the public, Transparency and Accountability to be declared as a model police station. and Detention conditions.
Altus chose two partner organizations in India to co- Team leaders were provided with a short training ordinate and implement the event in the country. A that guided them in leading visitors around the station, memorandum of understanding was signed between writing the narrative report and providing the filled Altus and these partner organizations. Nine participating questionnaires to the organizers. The filled questionnaires organizations were also chosen to visit the police stations. and narrative reports were uploaded on a specially A kit (set of questions and assessment proforma) prepared secure website and scores automatically comprising 20 questions or criteria was provided to generated. Visits were verified through partner participating organizations to assess the police stations. organizations and filled questionnaires were collected The kit or its questions used during the police stations and checked with the uploaded scores. Visitors appointed visitors week were based on the Likert Scale, in which by participating organizations interviewed and discussed the possible answers vary from 1 to 5. The scoring was the issues with public, observed everything in police done as follows: station, made discussions with all staff members and their
16 The Indian Police Journal Vol. LIV No. 4, October-December 2007 ….And First Prize Goes To India A Success Story Of Rajasthan Police
superiors and checked all the records and equipments. After overall evaluation, the Shipra Path Police Station They visited all the places of this police station too. was declared the best police station of Rajasthan (10 Finally the team leader to Shipra Path Police Station competitors), then the best in the country (105 competitors) remarked, “We had no difficulty in reaching police station next it got top position in Asia (167 competitors). as there were plenty of signboards on the way. On reaching there we were surprised at the cleanliness as it Assessment of Shipra Path Police Station on Five was more clean than a good house or a hotel and did not Indicators look like a government police station building. The filing system is flawlesly unbelievable. At our request, a three- Indicators Scores year old record of a complaint was located within four Community Orientation 99.67 minutes. There was a ramp for elder and handicapped Physical Conditions 100.00 people which is very rare in government offices. We had Equal Treatment of the Public 98.33 a wonderful experience on our visit. We were in the police Transparency and Accountability 100.00 station for 2 hours and 10 minutes and we failed to find Detention Conditions 100.00 any shortcomings or negative point.” Average Overall Score 99.00
Further, the report says, “A number of good At the last stage, one police station was to be declared practices could be traced in this police station. These the best among five police stations each from five include the overarching organization and streamlining continents (Regions). of police station operation via the International Standards Organizations, ISO: 9001-2001, a systems In final round, the assessment report was not only the quality management procedure adapted from the criteria for selection. At this stage, an expert on police science industry, mobile interactive office (beat bags), specially visited regional topper police station. Mr. Richard Aborne, prepared information charts and posters, ongoing an American expert, visited Shipra Path Police Station. He training of staff, selection of most efficient cop every was stunned to see such an excellent, clean and public month to motivate staff performance, services for friendly police station in a developing country. He submitted women, referrals services for victims, detailed display his report to the Altus. In first week of April, 2007, a five, of station performance vis-à-vis crime and prevention, S. Name of Police Station Country number of community-police groups that have regular No. Region and recorded meetings. There were separate clean 1. Illupeju, Logos Nigeria clothing for detainees, rules in cells and record of every Africa item/procedure in the station. The confidence of the 2. Shipra Path, Jaipur India station police staff in their work can be gauged from Asia the statement (in response to the state police chief that he would grant out of turn promotion to 150 best 3. Kanashskiy, Govd Kanash Russia performing constables from the state with a total Europe strength of 20,000 plus constables in 711 stations), the 4. 9th Police Station, Sao Paulo Brazil 30 constables in Shipra Path Police Station have told Latin America their seniors that they need to identify 120 more since 5. Palmdale, Los Angeles U.S.A. 30 will be from their station itself.” North America
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member jury was constituted to judge the best police station Team Leaders 106 of the world. Before taking final decision, every regional Visitors Received by 396 topper police station was asked to present the process and the Stations efforts of their reforms and best practices of the station. Average Overall Score 69.15 Community Orientation 74.66 Final Stage Competitors Physical Conditions 67.49 Equal Treatment of 62.00 Mr. Punia made presentation in front of the jury and the Public representatives of four other top police stations. A Transparency and 75.33 question-answer session was also held. Mr. Punia gave Accountability satisfactory answers to all the queries raised by the jury Detention Conditions 66.29 and other police stations’ heads. Partner Organizations Aide et Action, India North-Eastern Finally, came the day of April 5th, 2007. Shipra Path Institute of Police Station was declared world’s best police station. The Development mayor of Hague conferred the award to Mr. Punia. The Participating Organizations Women Cell D.G. of Rajasthan Police granted out of turn promotion to (Ludhiana, 30 employees of Shipra Path Police Station. Next month Jaalandhar) the ISO: 900-2001 certificate was given to this station for maintaining international quality standards. In June, 2007 Commission Agents Mr. Punia was transferred to Vaishali Nagar Police Station Association in Jaipur city to extend the best practices. On the eve of (Bathinda, Patiala), 61st Independence Day, the Governor of Rajasthan Mr. Punjab A.R. Kidwai provided a ‘Pistol’ to Mr. Punia as an honour Local Self Bodies of the best police officer. Mr. Ashok Chouhan, the successor (Panchayat/ of Mr. Punia says with determination, “to achieve a good Municipal image and best work performance may be a simple task Councilors) sometimes, but the maintenance of the standard is always a (Amristsar, tedious job. We assure you that we will keep the Indian Flag Hoshiarpur), Punjab high.” The police personnels of Shipra Path Police Station Community Policing say loudly-Chak de India. Resource Centre (Khanna, Patiala, Police Station Visitors Week, 2006 in India: Some Amritsar, Jalandhar facts Hoshiarpur), Punjab Social Care and Police Stations 105 Development Society, States and Cities Punjab : 65 Chandigarh Andhra Pradesh : 10 Chandigarh : 10 Resident Welfare Rajasthan : 10 Committee (Sector 36, Meghalaya : 10 17, 39, 34, Mani
18 The Indian Police Journal Vol. LIV No. 4, October-December 2007 ….And First Prize Goes To India A Success Story Of Rajasthan Police
Majra), Chandigarh Stations Visitors Week would focus on sharing good Market Welfare practices, promoting international standards and building Committee (Industrial positive relationships between police agencies, NGOs and Area, Sector 11, 31), the community. Chandigarh Community This kit was translated into 17 major languages in Liaisoning Groups 2006. During Police Stations Visitors Week (29 October (C.L.G.), Rajasthan to 4 November, 2006) it was used to assess the working of police stations. A total of 471 police stations from 23 North-Eastern Hill countries participated in this event, assisted 32 partner University (NEHU), organizations, 44 participating organizations and 42 police Shillong agencies helped Altus to organize this international event. The kit developed by Altus put stress on five major area Altus Global Alliance and its Working of working of police. These are:
Altus Global Alliance is an international voluntary Community Orientation agency established in April, 2004. The headquarter of Physical Conditions this organization is at Hague, Netherlands. This Equal Treatment of the Public organization works in all continents with the help of its Transparency and Accountability 6 member organizations and 2 associate member Detention Conditions. organizations. There are 300 representative or employees of Altus working all over the world. Altus The assessment and evaluation of the participating police places special emphasis on police accountability and stations was done on the basis of observation, interaction, the quality of police oversight, serving as a source of feedback, filling up of questionnaire, survey of records and knowledge and innovation for government officials, opinion on experts. There were four levels of competition human rights activists and citizens around the world, viz. state, country, region (continent) and the world. This concerned about the effective and fair control of event was started in October, 2006 and ended in April, 2007. policing. Participating Countries, 2006 Altus had prepared a kit to promote police reforms 1. Belgium 2. Benin under the aegis of Ford Foundation’s ‘Democratic Police 3. Brazil 4. Canada Programme’ in 2002. This kit was tested in 10 countries 5. Chile 6. Germany including India. The kit comprised structured questions and 7. Ghana 8. Hungary observation indicators for the assessment of functioning 9. India 10. Latvia of police. After testing this kit in 10 countries, the feedback 11. Liberia 12. Malaysia received by Altus and same was analysed in a meeting 13. Mexico 14. The Netherlands held at Saintiago, Chile in November, 2002. The kit was 15. Niger 16. Nigeria modified in 2004 and 2005. Again it was tested in few 17. Peru 18. Russia countries. The Altus management board approved this kit 19. South Africa 20. South Korea in 2006 and decided to organize ‘Police Stations Visitors 21. Sri Lanka 22. United Kingdom Week’ first time in world history. Altus envisaged that Police 23. United States
The Indian Police Journal Vol. LIV No. 4, October-December 2007 19 OPERATION AMAN A CRPF INITIATIVE ON BRIDGING GAP WITH PEOPLE OF J & K A.P. MAHESHWARI*
Background & Objectives thousand force personnel have been deployed at the various hot-spots of Key Words The challenge of tackling the state to assist the state police. terrorism/insurgency by a para- The force personnel have to face all Operation military force in any region is the cultural, political and social normally a complicated affair, due to resistance listed above, and some Aman a number of intrinsic factors that more that are specific to the situation Professional force include hostile psychological in a state like J & K, which has a reactions of the citizens to a newly volatile post-Independence history of Insurgency introduced force, social, cultural and resentment against Indian security Clinical Exercise ethnic conflicts at the cutting edge, forces and personnel. use of ideological propaganda by the Mandate adversaries and lack of optimal level As a professional force, it was Ideological Propaganda of interaction between the locals and clear to the command since the early the force personnel. All these result stage of its deployment that for Partnership into a gap of perceptions and lead to achieving the stated goals, mere Benevolent Intervention festering mistrust in the minds of professional and clinical exercise of both the force personnel and the mandate will never yield optimal Cultural Differences local citizens. Although the situation results. The idea of tackling Enviorenmental is fraught with grave implications, terrorism in J & K includes, per se, the redeeming feature is the inherent countering propaganda, which is a Constraints commonality of purpose that is to part of tactics of the adversary, establish normalcy and allow socio- maintaining restraint in face of grave economic activities to take place. provocations, keeping the morale of the personnel high, presenting a The CRPF was redesignated as humane and civil profile at all times the main Counter Insurgency force in interactions with the local people by the Group of Ministers after the and be fair and honest in all dealings. Kargil war in 2001. As a consequence, the force was given an It is obvious that a routine important role to play in tackling the approach would never yield problem of terrorism in the state of expected results. Secondly, *I.G (Operations) CRPF Jammu and Kashmir. Over 65 whatever may be the environmental
20 The Indian Police Journal Vol. LIV No. 4, October-December 2007 Operation Aman A CRPF Initiative On Bridging Gap With People Of J & K
constrains, unless a complete synergy at times given a handle to the with people is attained, the real divisive tendencies. These cultural multiplier effect of our endeavours differences are easy to be exploited may not be felt on the ground. It by the anti-national and anti- was, therefore, decided to tackle the integrative forces. When security environmental factors seriously and personnel from different regions are take proactive steps for turning sent for Counter Insurgency duties, around the negatives in our favour. they too become a fodder of divisive This led to the identification of the propaganda and become intrinsic to opportunities for intervention, and the the problem. Sensitive handling of Abstract ideal tools to do it, finally culminated cultural differences, therefore, into what was codenamed ‘Operation becomes important in such The CRPF was Aman’. situations. redesignated as the main Counter Insurgency force Identification of Problems Economic Hardships : As by the Group of Ministers with all insurgency prone regions, J after the Kargil war in 2001. Alienation : Through sustained & K too is affected by great As a consequence, the propaganda, the adversaries have economic divides and outright force was given an succeeded in creating a wedge poverty. Add to it the natural and important role to play in between the people and the para- climatic hardship of the region and tackling the problem of military forces. For too long this you get a difficult economic scenario terrorism in the state of situation was allowed to drift, that would take time and sustained Jammu and Kashmir. Over leading to active hostile positions effort to turn around. With poverty 65 thousand force being taken and maintained by are associated the usual mix of personnel have been security force personnel and the unemployment, illiteracy, hold of deployed at the various hot- local people. This has the far- superstitious beliefs and venom spots of the state to assist reaching consequence in terms of spewing religious leaders. This the state police. The force lack of actionable and reliable heady mix is the cannon fodder for personnel have to face all intelligence, absence of trust and our adversaries. In a limited way, the cultural, political and alienation. All of these factors have the forces have to take an account -in fact, helped the adversaries in of these factors, initiating some steps their aim of secessionism, and made to bring immediate relief. the task of controlling the terror groups all the more difficult. Misunderstandings : The breakdown in normal democratic Cultural differences : In India, channels of communications for all the regions, which are many, are long periods of time at the local in some ways culturally distinct. political level has created an These diversities have always been atmosphere of mistrust. The the strength of the Nation, but have situation lends itself to
The Indian Police Journal Vol. LIV No. 4, October-December 2007 21 Operation Aman A CRPF Initiative On Bridging Gap With People Of J & K
misunderstandings of motives, aims, and informal daily interactions at modus operandi and procedures of various levels, starting from the top the security forces. It is easy to leadership. provoke and incite the people against the security forces, when the people The next level of interaction was are inadequately briefed about the with the people directly, and this was reasons behind most of the slowly cultivated through operations and actions of the forces. organization of cultural programmes. At a more subtle level, Key Innovations the supervisory officers in the first social resistance listed instance, and progressively the above and some more that Reaching out: The first and Jawans were sensitized to the need are specific to the situation most important innovation has of the best behaviour when in a state like J & K, which been the recognition of the fact that interacting with the local people, has a volatile post- the forces and specially, the despite facing initial provocations Independence history of leadership within the force will and hostilities. Here also the result resentment against Indian have to take the initiative to reach in terms of better relations started security forces and out the people through whatever flowing in slowly. The rapport has personnel. Through means available. been easier to establish in smaller sustained propaganda, the towns and villages than the bigger adversaries have The first and most obvious cities, where the people have been succeeded in creating a starting point was to establish a fed with sustained negative wedge between the working relationship with the local propaganda for a longer period. people and the para- press persons who are not only military forces. For too long aware of the local needs and Electronic media, which has this situation was allowed to problems, but also give certain gained a lot of importance in drift, leading to active directions to public debates. Kashmir valley, has also been hostile positions being taken Although not a formal part of extensively used to reach out to and maintained by security Operation Aman, this was the first people. force personnel and the step in the exercise. We used local Kashmiri media, both print and Thus, under Ops Aman various electronic, as the mediator between cultural and media interventions the forces and the people. The were made as follows: initial hostility was evident even in the media interface, but it soon Weekly programme made way for a healthy “Shagoofey” on television for understanding of the role and interaction with masses, motives on both sides of this particularly children. interface. The interface included Cultural programmes on both formal and regular briefings important occasions for better
22 The Indian Police Journal Vol. LIV No. 4, October-December 2007 Operation Aman A CRPF Initiative On Bridging Gap With People Of J & K
public interface in an informal undertaken, specifically to deal with friendly environment. the three specific problems listed Broadcasting of “Hello above. Kashmir” programme on All India Radio/Radio Kashmir. Adoption of villages (Kamalkote This was aimed at interacting and Sarai Bundi) for infrastructure with CRPF Jawans posted in development was a major task. valley at various places and These villages were ravaged by broadcasting messages for the J & K earthquake, and in the immediate aftermath of the quake, public too along with popular local people. This has the the force had to provide these two, songs. far-reaching consequence along with many other villages, “Phone In” programme on in terms of lack of with food and essential Radio Kashmir, in which both actionable and reliable commodities for several months. the force personnel and the local intelligence, absence of people participated where trust and alienation. All of A number of all India study tours people could phone in at given these factors have in fact, (code named “Ehsas’) time for resolving their helped the adversaries in conducted for children from problems and solutions were their aim of secessionism, interior regions, disadvantaged aired on Radio Kashmir. It led and made the task of groups and orphans of militancy. to accessibility with controlling the terror groups This also carried back home the accountability and transparency. all the more difficult. The first feeling of National Integration. Musical jingles and drama spots and most obvious starting point was to establish a were made and broadcast on Promotion of sports and working relationship with Radio Kashmir distribution of sports items the local press persons A number of documentary films to various schools and who are not only aware of on local themes were made and organizations remained on the local needs and telecasted on local television agenda. Sports have an problems, but also give networks, including private universal language and appeal. certain directions to public channels and government - run The youth in Kashmir have a lot Prasar Bharti. of flair and craving for various sports but the schools are often Benevolent intervention : The lacking in facilities. This is hardships faced by the people of J & being supplemented by the force. K are numerous and related to Championship tournaments economic under-development, were organized in Table Tennis, climatic and natural cause and long Lawn Tennis, Squash, etc. “Run drawn insurgency. For lending a for peace” was organized in helping hand to the people in the Srinagar where people from all region, a number of projects were walks participated.
The Indian Police Journal Vol. LIV No. 4, October-December 2007 23 Operation Aman A CRPF Initiative On Bridging Gap With People Of J & K