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The Future of Online and Mobile Payments

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The Future of Online and Mobile Payments INDEPENDENT TECHNOLOGY RESEARCH SECTOR UPDATE SEPTEMBER 2014 ONLINE PAYMENTS THE FUTURE OF ONLINE AND MOBILE PAYMENTS THE CREDIT CARD IS FADING AS VIRTUAL AND PHYSICAL PAYMENTS ARE BECOMING ONE CLICK MOBILE CHECKOUTS ALTERNATIVE PAYMENTS ARE TAKING OVER Since the dawn of eCommerce and online payments, credit cards have been the dominating payment type used by consumers around the globe. What we are seeing now is a shift toward alternative payment services, where the credit card networks in some cases are sidestepped and excluded from the transaction. As a result of this, alternative payments as a group are forecast to account for close to 60% of the total online transaction value by 2017 – up from 43% in 2012. ONLINE AND OFFLINE TO CONVERGE VIA MOBILE Bridging the gap between online and offline commerce is a major area of focus for all types of merchants, which is why mobile proximity transactions are forecast to grow by an impressive CAGR of 175% between 2013 and 2017. In many ways, we see the mobile as this bridge between the online and the offline world, providing the consumer with new ways to transact while broadening the scope of what is currently defined as an “online payment transaction”. Mobile POS systems such as Square and iZettle, together with a broad range of enabling technologies bundled in almost every smartphone – e.g. NFC and beacon technology – encourages consumers to transact using the mobile in everyday situations. RACE TO ONE CLICK CHECKOUT As the eCommerce and online payments markets have matured, we are now seeing online payment service providers increasingly focus on developing CARL WESSBERG payment methods that make it as easy as possible for the consumer to [email protected] complete an online purchase, no matter from which type of device. We believe Stockholm: +46 8 545 074 17 storing of the payment details and presenting the preferred choice while allowing a one click checkout are key, and connect the payment to a well- OLOF RUSTNER [email protected] established and trusted relationship with the end user. Stockholm: +46 8 545 074 15 PER ROMAN [email protected] Stockholm: +46 8 545 074 14 Important disclosures appear at the back of this report GP Bullhound LLP is authorised and regulated by the Financial Conduct Authority Table of Contents THE ONLINE PAYMENTS MARKET ............................................................................................................... 1 Milestones in the Evolution of eCommerce and Online Payments ............................................................... 1 Flow of Money ............................................................................................................................................... 2 The Online Payments Landscape ................................................................................................................. 4 MARKET SIZE AND DYNAMICS ..................................................................................................................... 5 Strong Growth with Shift to Alternative Payments ........................................................................................ 5 Direct Card Payments ................................................................................................................................... 7 Alternative Payments .................................................................................................................................... 7 Trends within Alternative Payments.............................................................................................................. 8 ONLINE AND OFFLINE ECOSYSTEMS ARE CONVERGING ..................................................................... 10 Broadening of The Online Payments Scope ............................................................................................... 10 The New Contexts For Mobile Payments ................................................................................................... 11 Contactless Enabling Technologies Still Fragmented ................................................................................ 12 VIRTUAL WALLETS FIGHTING FOR CUSTOMERS .................................................................................... 17 mWallets to Pick Up Speed ........................................................................................................................ 18 RACE TO ONE CLICK CHECKOUT – THE RISE OF SERVER SIDE WALLETS........................................ 21 The Social Layer of Payments .................................................................................................................... 22 INVESTMENT AND ACQUISITION DYNAMICS ............................................................................................ 24 Online Payments Financing Activity............................................................................................................ 24 Exit Trends .................................................................................................................................................. 25 Consolidation Will Accelerate ..................................................................................................................... 25 Marquee Transactions ................................................................................................................................ 27 SELECTED PRIVATE PLACEMENTS ........................................................................................................... 30 SELECTED M&A TRANSACTIONS ............................................................................................................... 31 SELECTED COMPANY PROFILES ............................................................................................................... 32 THE GP BULLHOUND BANKING TEAM ...................................................................................................... 38 0 GP BULLHOUND – THE FUTURE OF ONLINE AND MOBILE PAYMENTS THE ONLINE PAYMENTS MARKET MILESTONES IN THE EVOLUTION OF ECOMMERCE AND ONLINE PAYMENTS Three discrete phases can be identified in the evolution of online payments: Establish a foundation – As eCommerce began to gain consumer attention, the main focus of online Payment Service Providers (“PSPs”) was simply to enable secure payments and gain consumers’ trust. Netscape’s introduction of the Secure Sockets Layer (“SSL”) protocol in 1994, and PayPal’s solution to close the trust gap between online merchants and consumers by acting as a central counterparty, both acted as catalysts in the early days of eCommerce and online payments. Conversion phase – As consumers gradually became comfortable with transacting online by using their debit or credit cards, merchants saw a need to explore new payment solutions in order to increase conversion rates. Paying online by entering your credit card details was not the most convenient way for many consumers to complete an online purchase, so alternative payment services began to emerge. These new ways to transact online offered a smoother checkout process, implying higher conversion rates, while maintaining a focus on security and consumer trust. Race to “one click checkout” – The phase that the online payments market currently is in is a phase characterised by a focus on making an online purchase as seamless as it possibly can be for the consumer. Terms such as “one click checkout” are becoming increasingly frequent in descriptions of online payment companies’ offerings, and we are seeing a race between PSPs to engineer the simplest and most consumer friendly solution in order to attract payment transaction volume. The foundation for eCommerce as we know it today was laid in the 1960s, via Electronic Data Interchange (”EDI”). EDI provides a technical basis for commercial "conversations" between two entities (limited to B2B transactions without human intervention) in standardised formats, enabling exchange of e.g. purchase orders and invoices. When Michael Aldrich in 1979 invented the process of online transaction processing, transactions between consumers and businesses were made possible. In 1980 Aldrich invented the Teleputer, a system which connected a modified domestic TV to a real-time transaction processing computer via a domestic telephone line. In 1981, Thomson Holidays were the first recorded users of B2B online shopping, and in May 1984, Mrs Jane Snowball purchased groceries from her local Tesco store in the world's first recorded online B2C shopping transaction. In 1991, the National Science Foundation released its grip of the Internet, opening it up for commercial use. Later, in 1994, Netscape released the SSL protocol, providing communication security over the Internet and making online shopping more secure. The first-ever mobile payment transaction was completed in 1997 in Helsinki, Finland, where Coca-Cola vending machines took payment in the form of SMS messages. A year later, in 1998, the financial services company x.com was founded by Elon Musk, which via its acquisition of the payment company Confinity in 1 GP Bullhound LLP GP BULLHOUND – THE FUTURE OF ONLINE AND MOBILE PAYMENTS March 2000 led to the inception of PayPal (acquired by eBay in October 2002). After a slow period recovering from the dot-com bubble burst, the eCommerce market and online payments ecosystem has now matured. eCommerce now represents circa 6% of the total retail market in the U.S, and is forecast to reach circa 9% by 20181. In our
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