OUR WORKFORCE, OUR FUTURE West of Scotland Skills Survey 2018 Contents Foreword

Foreword 1 The City Deal, the Lightweight is It is vital, now delighted to publish the Manufacturing Centre in Renfrew and About us 3 the National Manufacturing Institute of findings of the West of more than ever, Scotland at Inchinnan should all be seen for educators to Scotland Skills Survey. as a vote of confidence in our region. What employers are reporting 4 be responsive to It is the first research of Nationally, our approach is in tune with the needs of our its kind to be conducted by the Scottish Government’s Economic economy and our Firmographics 6 a college or university in Strategy, particularly in fostering a employers in order culture of innovation, increasing our Scotland. We hope it reflects productivity and helping to deliver to equip ourselves Recruitment and Retention 8 our commitment to the West inclusive economic growth. This is to overcome the region and our ambitions for it. especially true of SMEs – a business challenges and grasp base into which the college sector has a the opportunities of Skills 10 231 organisations, employing more than unique reach. 65,000 people, in and around the West the future. region responded to our survey. These Globally, we live in the midst of Workforce Development 12 included many small and medium-sized the Fourth Industrial Revolution. enterprises (SMEs), well-known regional Globalisation and advancements in organisations and a number of FTSE- technology mean everything we do – Our College, Your Business 14 100 listed companies. from the way we live our lives as well as the way we work – will change in ways By responding to our survey, they have which most of us can’t imagine but Our Future 16 provided us with a unique insight into which are happening, somewhere, in the their priorities for the future and the world right now. challenges they will face. It is vital, now more than ever, for For us as a College, the findings provide educators to be responsive to the needs an excellent opportunity to build new of our economy and our employers in partnerships with some employers and order to equip ourselves to overcome the deepen our relationships with others, challenges and grasp the opportunities whilst ensuring we deliver what they need. of the future.

They tell us what in our curriculum works This is the context and backdrop to this well and what may need to be reshaped. report, which also outlines how the Importantly, the findings also inform what College will use its expertise, facilities courses we should develop in order to and regional leadership to support assist, for example, workforce up-skilling businesses to meet the challenges and product innovation. They will help which they themselves have identified. future-proof West College Scotland. Finally, I would like to thank the many Regionally, however, I believe we have organisations who completed the West strong foundations upon which to build of Scotland Skills Survey and assure a vibrant and successful economy: them they have made an important productivity per head is the third-highest contribution to the future well-being of in Scotland and remains above the their own businesses, the communities national average, youth unemployment of our region and the thousands of Liz Connolly is lower than the rest of Scotland and people who come to West College overall employment is higher. Scotland now and in the future. Principal & Chief Executive 1 About us

West College Scotland is one of the largest Campuses in At a Glance colleges in the country. We have more than 22,000 people studying at our campuses in Clydebank, and Paisley and we employ over 1,200 people – about 1% 22,100 students Teaching 4,000 pupils of total regional employment. from 32 schools Our College was formed in 2013 by the merger Clydebank Greenock Paisley Mode of study: of Clydebank College, James Watt College in Greenock and Reid Kerr College in Paisley. 84% Further Education Delivering more than 1,000 places within the Apprenticeship Family by 2020 Since our formation, the College has built a solid 16% Higher Education foundation, delivering first-class education and training to our students and forging partnerships West Dunbartonshire One of the largest employers with organisations across our region and beyond. 96% in the West region: The training and expertise we offer extends of our students go on to Inverclyde staff across a range of industries and sectors: from positive destinations 1,209 energy conservation and storage to integrated Renfrewshire 1% of total regional employment health and social care; from travel and tourism Glasgow to digital technology. 40% East of our students come from We have partnerships with stakeholders across Renfrewshire Total income: communities within the 20% four local authorities, and are in a unique position most deprived areas of Scotland £66 million to identify and deliver the training and skills needed by a modern regional economy.

2 3 What employers Of those employers with a skills gap in their workforce, 61% listed digital skills as a priority for improvement and are reporting 47% indicated that their employees required job-specific up-skilling

86% of employers provided staff training in the last year and

91% would have provided more training if they could have

231 organisations, employing more than 65,000 people, in and around the West region responded 9 in 10 92% 88% employers stated of employers who had of employers are that they have a not previously worked satisfied with the positive relationship with the College indicated work readiness of with the College that they would like to college leavers work together in the future 1 in 3 employers report that they have 86% difficulty retaining staff, citing the of employers reported skills gaps skills gap as the main reason for this in their current workforce Biggest challenges Barriers to growth: in the next year: 1 Skills Gap 1 Workforce Planning 2 Finance 2 Financial Sustainability Half of employers 3 Infrastructure and Tech who were recruiting had a hard-to-fill vacancy, citing a shortage of candidates 3 Business Growth with necessary qualifications and specialist skills 4 Expertise in Innovation

4 5 Firmographics

Size: 231 organisations, DYW West employing more than Micro (1-9 staff) 36% The Developing the Young Workforce Small (10-49 staff) 34% (West) team is based at West College 65,000 people, Medium (50-249 staff) 16% Scotland’s Paisley campus. in and around the West region responded Large (250+ staff) 14% It has been given the important job by the Scottish Government of bringing together the College, schools, local government and businesses to deliver a step- change in employer engagement in our region. Part of this means getting employers to help shape the curriculum, Sector: making sure it is fit for the needs of a modern economy. Industries: Since its launch in 2014, DYW West and the College have worked together to prepare young people Arts, Entertainment and Recreation 3% for the world of work, in many cases giving them a 66% deeper understanding of digital and STEM (Science, Business Support 7% 21% Technology, Engineering and Maths) skills. Charity 12% For example, in November 2017 the DYW team and

Creative Industries the College hosted a “Big Bang” event, a two-day 4% 13% festival of STEM-related, hands-on demonstrations Early Years and Childcare facilitated by 25 local employers. Supported by the 6% Private sector Third sector Public sector Energy Skills Partnership, the event attracted 400 Energy 2% local school pupils. As well as showing that STEM can be fun, Big Bang also taught them the importance of Financial and Legal Services 4% co-operating, of contributing ideas and the value of Government and Public Services 13% Areas of operation: teamwork. Hair and Beauty 3% This is one of several events organised and supported 14% by DYW (West) and West College Scotland. Hospitality 5% Manufacturing 10% Big Bang is just one Property and Construction 13% 45% excellent example of what 20% organisations like DYW and West Social Care 7% College Scotland can do when Transport 5% we work together – all for the 20% benefit of our young people, Wholesale and Retail 6% local employers and future Local Regional National International workforce. Bob Davidson, Programme Director, DYW West 6 7 Recruitment and Retention

Recruiting the right people, Percentage of employers facing Percentage of employers who report with the right skills, to the difficulties in retaining staff: having hard-to-fill vacancies: Scottish right jobs is of paramount importance to employers. 26% Leather Group 34% So too is retaining talent in Scottish Leather Group employs around their workforce. 51% 600 people across three locations – Bridge of Weir, Paisley and Glasgow – More than half of recruiting employers report 66% 29% and is the largest manufacturer of they have at least one hard-to-fill vacancy, citing leather in the UK. necessary qualifications and specialist skills as SLG, named Scottish Exporter of the Year 2018, Difficulty retaining staff Yes being the most difficult to obtain from applicants. supplies luxury finished leather to blue chip No difficulty retaining staff No companies, such as Aston Martin, Jaguar, Emirates, One-third of employers told us they face Don’t know difficulties in retaining staff in particular roles. American Airlines and Virgin. In response to an identified skills gap in their Skills gaps in the workforce are identified as the Top ranking reasons for difficulties prospective employees and their existing workforce, Impact hard-to-fill vacancies are main driver of staff turnover – ahead of terms in retaining staff: the Group launched the SLG Academy in 2012 to attract having on the employer: and conditions, and labour market competition. new talent and retain or support current employees. Skills Gap At the heart of SLG’s talent drive was the Modern 39% Increase workload The skills and ingenuity of the regional workforce of other staff 82% Apprenticeship programme. This was delivered by West Terms and Conditions* are at the heart of improving the prosperity and 30% Lose business or College Scotland at our Paisley campus and on-site at orders to competitors 35% productivity in our region and across our country. Competition SLG’s own facilities in Bridge of Weir, Paisley and Glasgow. 22% Detrimental impact Tackling the challenges of hard-to-fill vacancies on customer quality 26% Since the SLG Academy’s inception more than 150 and difficulties of retention are key to supporting Delay developing new employees have gained the MA qualification and goods or services 25% employers and driving forward the local economy. completed an SVQ Level 2 or 3 in Leather * The Terms and Conditions category Manufacturing and Production. West College Scotland is committed to working can be broken down further: Building on that success, the College and SLG have with employers across our region to assist them Skills employers are finding it worked together to expand the training on offer so with their workforce planning, enabling them to 9% 13% difficult to obtain from applicants: that it includes SVQs in Business Administration, recruit and retain talent. Engineering and Business Improvement Techniques.

Necessary qualifications or experience 50% Central to our Apprenticeship Specialist skills or knowledge 45% Academy has been our partnership 26% required for this role with West College Scotland. Customer handling skills 23% We have a great relationship 52% Ability to manage and prioritise own workload 21% with them – they listen to what Adapting to new we need as a business and, equipment or materials 14% Duties together, we develop bespoke Hours Computer literacy 11% training for our staff. Salary Team working Travel 11% Callum MacInnes, HR Manager, SLG 8 9 Percentage of employers with skills gaps in their current workforce: Skills 14%

86%

Yes No

We are currently living in the knowledge, employers say the improvement of digital, leadership and interpersonal skills in their Skills employers feel need improving in midst of the Fourth Industrial workforces is a priority. Golden Jubilee Revolution. Now more than their current workforce: ever, employers and educators Employers tell us that skills gaps in their workforces are harming their products, productivity and Foundation must work together to equip Digital skills 61% The Golden Jubilee Foundation is unique performance. However, employers say they are Specialist skills or knowledge people with the skills to taking positive steps to address skills imbalances, required for the role 47% within our NHS. A national institution – with two-thirds investing in more training. Managing or motivating independently run by its own NHS board succeed in the ever-changing other staff 32% – it counts a hospital, research institute, Ability to manage and world of work. West College Scotland has a long and impressive prioritise own workload 32% innovation centre and conference hotel record of delivering modern skills to employers, among its family of facilities. Almost 9 in 10 employers say their workforce would Team working 30% benefit from further training to improve their skillset. helping organisations close the enduring skills gap. Based in West Dunbartonshire, and employing nearly We remain committed to this work, offering a wide Customer handling skills 27% 1,500 people, the Golden Jubilee Foundation is In addition to specialist job-specific skills and range of training products to employer partners. helping to re-define the concept of the public hospital. It has a vision of leading quality, research and innovation for the NHS in Scotland. In 2016, West College Scotland and the Golden Jubilee Impact of skills gap in the employer’s Digital Skills Foundation signed a Memorandum of Understanding to workforce on the business: facilitate greater collaboration between our two institutions. The world of work is changing exponentially Our partnership has seen us working closer together to in the new age of digitalisation. Increase workload develop educational and employment opportunities in of other staff 49% West College Scotland is committed to equipping our young the clinical support, administration and hospitality fields. people with the digital skills they need to thrive, as well as Face difficulties introducing new work practices 31% This involves on-the-job training for our students, ensuring our region’s workforce keeps pace with technological Delay developing new who are able to gain real experience of the change and the demands of the modern workplace. goods or services 24% Detrimental impact on workplace. It has also seen the College play an In 2017, in partnership with Renfrewshire Council, the customer quality 20% important role in the Golden Jubilee Foundation’s College launched our extra-curricular Coding Clubs for S1 workforce planning strategy for the future. and S2 pupils in six secondary schools. We see this as a “win-win” relationship for the Each week our lecturers, working with school teachers College, the Foundation and our region. and our student STEM ambassadors, have been teaching After working with the local authority to tailor a package pupils how to programme, animate, and develop games that addressed their requirements, the College delivered Steps employers are taking to With an increased demand and apps for mobiles, tablets and PCs. essential digital skills training to more than 200 improve workforce development: on healthcare services in In 2018, the College hosted digital development sessions members of staff, encouraging them to be “fear-free” in their use of technology in the workplace. Scotland, this agreement with for 28 teachers from primary schools across Renfrewshire, Increasing training activity West College Scotland will enabling them to introduce coding in their classrooms. or expenditure 66% It is vital we ensure everyone allow us to create a sustainable Starting early is crucial, but so too is continuously Changing work practices 35% workforce that will help us up-skilling people in our workforces. has digital access and the knowledge and confidence to More supervision of staff 33% deliver any future expansion of That’s why digital skills are at the heart of the training achieve their digital potential. Implementation of a mentoring our clinical services. and development that the College provides to or buddying scheme 27% Renfrewshire Council employees through the Flexible Councillor Iain Nicolson, Increase recruitment Jill Young, Chief Executive, activity or expenditure 21% Development Workforce Fund. Leader of Renfrewshire Council Golden Jubilee Foundation 8 11 Workforce

Development Non-Management Job-specific 69% Health, safety & first aid 68% Basic induction 45% Training in new technology 34% Lifelong learning is a Percentage of employers who arranged/ Vocational education cornerstone for the continued funded on and off-the-job training: 29% James Frew Ltd Academic education 22% success of the West region’s 14% James Frew Ltd, one of Scotland’s largest Extensive induction employers and the wider 19% integrated building services firms, Scottish economy. Education Leadership 15% provides an array of services to and training do not end on the 86% customers across the central belt, including plumbing and heating, day someone leaves school, Percentage of employers who would property upgrades, mechanical services college or university. have provided more training if possible: and renewable technology.

This is recognised by the overwhelming majority Yes No Headquartered in and employing more than Yes of employers who report that they have invested 91% 250 people, including 33 apprentices, the company in training and development for their staff over No 9% approached the College in 2015 to work together to Employer preference for mode of develop an innovative training planning process. the past year. Indeed, 9 in 10 say they would have training delivery: provided more, if they could have. Our collaborative work, funded by an Innovation Voucher 3% 12% from the Scottish Funding Council, identified the training It is worth noting that time rather than funding was Barriers faced by employers, who had Blended options 46% requirements of staff, linked these to the company’s the main barrier to delivering more training. already arranged or funded training, in business improvement process and tailored our training Face-to-face providing additional training in the past and development to James Frew’s specific needs. Flexible training and development is clearly a priority E-learning 12 months: for employers, with most respondents opting for The project included the monitoring of certification a blend of face-to-face and e-learning as their Other self-learning Can’t spare more staff time 55% renewals, development of individual training plans 39% preference for delivering training. Lack of funds for training/ and the measurement of the impact of training training too expensive 55% through Achievement Measurement Indexing. Employers who had not arranged training over the Hard to find time 35% to organise training By taking a more structured approach to investing in past year reported that they were unable to do so Types of training employers have arranged Lack of knowledge about for a number of reasons: time, finance and local or funded in the past 12 months: training opportunities 23% people through high-quality training, the College helped provision. Lack of appropriate training in 22% James Frew Ltd boost performance and make efficiency Management required subject areas savings – helping the firm maintain a competitive These are issues which West College Scotland advantage in a fast-moving commercial market. recognises and we are keen to work with local Job-specific 58% Reasons why employers have not We are delighted to work employers to provide bespoke solutions for their Health, safety & 56% training needs. first aid arranged or funded training in the with West College Scotland Leadership 38% past 12 months: – the relationship we have is invaluable. Over the past three Academic education 29% Staff are too busy to 27% Percentage of employers with a training undertake training years, the College has helped Basic induction 28% External courses are budget and training plan: too expensive 24% us align our training plans and Training in new technology 27% Unaware of local 24% improve the service we offer to training provision our customers. Training Plan: Yes 69% Vocational education 19% No money available for training 24% Training Budget: Yes 56% Extensive induction 14% No training available in Roddy Frew, relevant subject area 18% Managing Director, James Frew Ltd 12 13 Our College, Your Business

From the classroom to the We are also pleased to see employers who we have had no previous relationship with West College 9 in 10 Inverclyde Chamber boardroom, our relationships employers stated that they have Scotland indicate that they would like to work with West College Scotland and Inverclyde with employers across the the College in the future. a positive relationship with the West region are fundamental College Chamber of Commerce work in In order to support employers, we need to understand partnership to help employers to the sustained success of our the issues affecting them. Employers report that throughout the local area overcome students and the continued workforce planning is the biggest challenge they face 92% challenges and grasp opportunities – of employers who have no enabling them to fulfil their potential. growth of our businesses. and the skills gap heads the list of identified barriers relationship with the College or DYW to growth. These are areas in which the College can West indicated that they would The Chamber is a champion of businesses of all sizes West College Scotland occupies a unique place in undoubtedly support employers. like to work together in the future throughout Inverclyde. It has been an important and the training and educational landscape of the West influential voice in the local area since it received its We also asked employers what they are looking for of Scotland. We also have a unique reach into the Royal Charter in 1813. in a modern college. Employers are unequivocal: they 88% More than 200 years on, it now has over 150 members business base of the region. of employers are satisfied with the want more engagement, greater collaboration and and continues to support the business community to build work readiness of college leavers The College works with employers to support continued flexibility. connections and collaborate with the College, schools improvements to business performance. In return, and one another to grow and develop their companies. West College Scotland sits at the heart of a busy we want employers to help shape our vocational, Top ranking challenges employers Working together, the College and the Chamber have technical and professional training. network of employers, business organisations, local reported for the year ahead and national government, schools and communities. welcomed businesses to our Greenock campus where we have hosted networking events, offered tours of We are encouraged that employers are overwhelmingly We want to use our scale and influence across the Workforce Planning 39% the College’s state-of-the-art facilities and showcased positive about their existing relationship with the region to improve business growth, opportunities for Financial what we do and what we offer local enterprises. College and the work readiness of our students. our students and social cohesion. Sustainability 20% These are invaluable opportunities for employers to speak Business Growth 13% to our faculty teams, discuss the challenges they face and What employers want from a modern college Market Competition 7% find out how the College can help them – particularly Regulation in upskilling, reskilling and product innovation. Compliance 7% We support Inverclyde businesses and are proud to Brexit 5% celebrate their many successes. The College is a Technology 5% generous sponsor of the Chamber’s annual Bees Knees Awards which recognise the impressive The College’s offer to Employer involvement Immerse students in world of Produce/Service continue to be flexible to in course design work through work experience Quality 4% achievements of Inverclyde firms, locally, nationally and internationally. employer’s needs and delivery and live client projects Property 1% West College Scotland is an Annual review of employer Work with more areas of Advertise job opportunities Barriers to growth invaluable partner for our Chamber training needs the College to students and local businesses throughout Skills Gap 38% Inverclyde. The support and expertise Regular contact via an College to employer visits; Careers days the College offers is undoubtedly employer newsletter Employer to college visits Finance 34% Infrastructure vital to our continued success. and Tech 14% Business networking events Named contacts for employers Gavin McDonagh, President, Innovation Expertise 14% Inverclyde Chamber of Commerce 14 15 Our Future

It is vital, now more than To support employers in and around the Building on our extensive engagement ever, for educators to respond West region, the College will continue to: with industry, and responding to the needs of employers, the College will: Neat Living quickly to the training needs Work with employers on a one-to-one basis to Neat Living is a Glasgow-based company of the modern economy and plan and deliver training. Expand on our existing practice of promoting opportunities to our students in our subject and is pioneering a range of precision Prepare our students for the world of work the demands of employers. sectors by creating a new College-wide jobs engineered, space efficient and energy through work experience and live client projects. We need to do this to meet the portal. This initiative will enable employers to efficient homes. advertise employment and work experience challenges of the age and turn Deliver more than 1,000 places within the West College Scotland and Neat Living have formed opportunities to our students free of charge. them into opportunities for Apprenticeship Family by 2020. an award-winning partnership which has given students real-life experience of the world of work. future growth and prosperity. Support employers through initiatives such as Launch a new, tailored newsletter for employers the Flexible Workforce Development Fund and in and around the West region. It will contain Among the projects we have run is The Designers of the College Innovation Fund. To achieve this, we need to continually – and updates on the work of the College and outline Tomorrow. This is an inspiring initiative for our HND effectively – engage with industry to understand Engage with schools across the West region to opportunities for more partnership working. Interior Design students, giving them the opportunity the challenges employers face, their priorities for equip our young people with the skills they need to work on live client projects. the future and the relationship they want with to succeed. Publish a new and improved business microsite to support workforce training and development, A recent project tasked students with creating West College Scotland. Encourage employer participation in the work of offering employers access to a simple and original interior designs for Neat Living’s “Micro 40” That’s why we launched the West of Scotland Skills the College, helping us to shape our curriculum straightforward platform to browse a range of and “Micro 80” – 40 and 80-square-metre, energy to ensure it continues to meet the needs of a courses relevant to their skills needs. efficient homes. Survey. We are proud to be the first institution of modern, regional economy. further and higher education in Scotland to Promote the College’s offer of aone-to-one The Neat Living team set the design brief and, for 12 undertake this type of employer engagement. Work with Developing the Young Workforce annual training needs analysis to employers weeks, students were immersed in a real-life working

(West) to break down the barriers to effective to support their workforce planning with time- environment – working to deadlines, making contacts, In doing so, we have successfully engaged with partnerships between educators and employers. efficient and cost-effective solutions. preparing presentations and answering robust a wide-range of employers – from start-ups to Collaborate with Scotland’s Innovation Centres to questions about their designs. well-established businesses, from SMEs to some Ensure greater visibility of the College’s effectively support employers and industry. The College won the prestigious Herald Higher of the biggest and best-known organisations in our Business, Enterprise and Innovation Department, Education Employer Engagement Award in 2017 for region, across Scotland and throughout the world. a practical and personalised one-stop-shop, that our work with Neat Living. The firm is now going on engages with and supports employers. Our sector-leading research will inform the work of to develop their next range of homes and we are delighted that our students will be involved in this too. the College, the student experience and how we Develop innovation workshops to support support our employers. It will support our efforts to employers of all sizes to realise innovative future-proof our College and curriculum. potential, enabling them to boost productivity Between us all, we have and performance. created something that is, perhaps, We embrace innovation. We are responsive and agile, really quite unique. Where a prepared to change what we do and how we do it. Host the West College Scotland Innovation diverse group of people are and Technology Symposium, which will bring the College and our partners together to explore coming together to recognise, The West of Scotland Skills Survey is part of our connect and support the next ongoing conversation with industry. It will help how organisations in all sectors and industries change the education and training landscape of can drive forward innovative practices and fulfil generation of designers. their digital potential. our region. Colin Taylor, Director and Founder, Neat Living 16 17 With thanks to all of the employers who participated in the Skills Survey

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