JERSEY LAW COMMISSION TOPIC REPORT DESIGNING A PUBLIC SERVICES OMBUDSMAN FOR JERSEY Topic Report No.1/2018/TR November 2018 2 The Jersey Law Commission is an independent body appointed by the States Assembly to identiFy and examine aspects oF Jersey law with a view to their development and reForm. This includes in particular: the elimination oF anomalies; the repeal oF obsolete and unnecessary enactments; the reductions oF the number oF separate enactments; and generally, the simpliFication and modernisation oF the law. Members oF the Law Commission serve on a part-time basis and are unremunerated. The current Law Commissioners are: Mr Clive Chaplin (chairman) Advocate Barbara Corbett ProFessor Claire de Than Mr Malcolm Le Boutillier ProFessor Andrew Le Sueur (the Topic Commissioner anD author of this report. His term of office enDeD 7 October 2018) Mr Jonathan Walker Published by the Jersey Law Commission in November 2018. This publication is available to download Free oF charge on the Jersey Law Commission website. Jersey Law Commission Address For correspondence: Jersey Law Commission Care oF: Corbett Le Quesne 1a West’s Centre St Helier Jersey JE2 4ST www.jerseylawcommission.org
[email protected] Jersey Law Commission: Designing a Public Services Ombudsman For Jersey 3 SUMMARY What coulD anD shoulD a public services OmbuDsman scheme For Jersey look like? Those are the overarching questions addressed in this report oF the Jersey Law Commission. To help policy makers (oFFicials and Ministers), we identiFy options (the ‘could’ question). To do this, we examine international benchmarks For good design oF ombudsman organisations, other design principles, the design and operation oF 13 Ombudsman schemes in small jurisdictions, developments in Ombudsman organisations across the United Kingdom, knowledge oF Jersey (gained From a series oF research interviews and the lived experience oF the Law Commissioners) and academic research.