Appendix 6 Coordinated Public Transit -- Human Services Transportation Plan 2017 1

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Appendix 6 Coordinated Public Transit -- Human Services Transportation Plan 2017 1. Introduction 2. Demographic Methodology 3. Inventory of Available Services 4. Assessment of Relevant Services and Facilities 5. Priority Opportunities for Future Investment or Enhanced Coordination

Photo Source: NYC DOT CONTENTS

1 INTRODUCTION ��1 1.1 Overview �� 1 1.2 Federal Requirements and Funding Programs �� 2 1.3 Role of this Plan �� 2 1.4 Plan Contents �� 3 2 DEMOGRAPHIC METHODOLOGY ��5

2.1 Introduction �� 5 2.2 Definitions and Methodology �� 5 3 INVENTORY OF AVAILABLE SERVICES ��7

3.1 Services Available Throughout the NYMTC Planning Area �� 7 3.2 Lower Hudson Valley �� 8 3.3 New York City �� 11 3.4 Long Island �� 15 4 ASSESSMENT OF RELEVANT SERVICES AND FACILITIES ��19

4.1 Gaps and Unmet Needs �� 19 4.2 Lower Hudson Valley �� 23 4.3 New York City �� 26 4.4 Long Island �� 28 5 PRIORITY OPPORTUNITIES FOR FUTURE INVESTMENT OR ENHANCED COORDINATION ��31 5.1 Priority Investment/Coordination Opportunities �� 32 5.2 Regional Planning Considerations �� 39 5.3 Conclusions �� 41 TABLE

Table 1: Summary of Gaps, Needs, and Travel Challenges Described by Workshop Participants �� 21 Table 2: Priority Investment/Coordination Opportunities �� 33

FIGURES

Figure 1: Coordinated Public Transit-Human Services Transportation Plan for the NYMTC Area (adopted 2009) �� 3 Figure 2: NYMTC Counties and subregions �� 5 Figure 3: Example of analysis map (number of older adults, bronx) �� 5 Figure 4: Taximagic/Curb Example �� 8 Figure 5: Gogograndparent example �� 8 Figure 6: Putnam Area Rapid Transit (PART) �� 8 Figure 7: Transport of Rockland (TOR) �� 9 Figure 8: Rockland County Intra-county, for Physically disabled and Senior citizens (TRIPS) �� 9 Figure 9: Westchester County Bee-Line System �� 10 Figure 10: NYC Select Bus Service �� 11 Figure 11: Access-A-Ride �� 12 Figure 12: Access-A-Ride �� 12 Figure 13: NYC CityBench �� 13 Figure 14: New Tottenville Station, Staten Island Railway �� 15 Figure 15: New York City DOT Staten Island Ferry �� 15 Figure 16: NICE bus �� 16 Figure 17: Nassau County Able-Ride �� 16 Figure 18: Suffolk County Accessible Transit (SCAT) �� 17 Figure 19: Public Workshop in NASSAU COUNTY, NOVEMBER 2016 �� 19 Figure 20: Public Workshop FLYER �� 19 Figure 21: Outreach survey �� 20 Figure 22: Travel Training MTA �� 25 Figure 23: Brooklyn Meeting, OCTOBER 2016 �� 27 Figure 24: Long Island Comment Card Example �� 29 1 I

Photo Source: NYC DOT 1 INTRODUCTION

1.1 OVERVIEW The planning area of the New York Metropolitan Transportation Council (NYMTC) encompasses New York City (the boroughs of Bronx, Brooklyn, Manhattan, Queens, and Staten Island), suburban Long Island (Nassau and Suffolk counties), and the Lower Hudson Valley (Putnam, Rockland, and Westchester counties). This area features a large, extremely diverse, multimodal transportation landscape that includes several levels of public transit, paratransit, and human service transportation options. These multiple levels of transportation services and planning process, as NYMTC has done in the past

2 the large number of providers in this geographically and is doing with this Coordinated Plan. and demographically diverse area pose many challenges to the coordination of needs and services for The FTA apportions Section 5310 funds according specific groups within the resident population. to the size of the planning area, with designated re- I cipients receiving large urbanized area funds, and As a federally-mandated metropolitan planning orga- state departments of transportation (DOTs) receiving nization (MPO), NYMTC is responsible for developing funds for small urban and rural areas. As a result of a Coordinated Public Transit-Human Services Trans- this change, more entities are responsible for leading portation Plan (Coordinated Plan) every four years coordinated planning processes and selecting proj- as a component of its overall Regional Transporta- ects for funding. tion Plan. The Coordinated Plan serves as a means to identify and prioritize coordination strategies that Federal planning requirements call for funded proj- will improve the efficiencies of public transit, para- ects to be “included in” a coordinated plan. The final transit services, and human service transportation Section 5310 guidance maintains the statutory re- programs. The Coordinated Plan must be in place quirement for projects to be “included in” a Coordi- at the regional level for transportation service pro- nated Plan; however, projects are defined to include viders to have access to Federal Transit Administra- strategies, activities, or a specific action designed to tion (FTA) funding from 49 U.S.C. 5310, Enhanced address a service gap or objective spelled out in the Mobility of Seniors and Individuals with Disabilities plan, which maintains flexibility for planning process (Section 5310). participants.

1.2 FEDERAL REQUIREMENTS AND 1.3 ROLE OF THIS PLAN FUNDING PROGRAMS This Coordinated Plan which will accompany Plan The Fixing America’s Surface Transportation (FAST) 2045, NYMTC’s Regional Transportation Plan, re- Act was signed into law December 2015 and autho- flects the changes in the federal funding program and rizes federal transportation funding through Federal identifies opportunities for coordination and invest- Fiscal year 2020. The FAST Act continues the ma- ment in specialized transportation services through- jor changes instituted in its predecessor legislation out the NYMTC planning area by comparing the vari- to the structure of FTA’s transit grant programs and ous transportation services available in each of the consequently, to the coordinated planning require- counties and boroughs to the needs of the two tar- ments. Only projects supported with Section 5310 get populations: older adults (age 65 and older) and funds are now required to be drawn from a regional persons with a disability. The demographic profiles Coordinated Plan, although FTA expects public trans- in Section 2 provide a framework for understanding portation providers that receive funding through 49 where the target populations are concentrated and U.S.C. Urbanized Area Formula Funding program Section 3 identifies the current transportation ser- (Section 5307) and Rural Area Formula Grants (Sec- vices available to address their mobility needs. tion 5311) be involved in the Plan development. The Section 5310 program was modified to include In addition to the desktop research, NYMTC conduct- projects eligible under the former Section 5317 New ed public outreach in each of the counties/boroughs Freedom program, described as capital and operat- in its planning area through public workshops and ing expenses for new public transportation services online provider surveys. The public input—com- and alternatives beyond those required by the Ameri- bined with the demographic profiles and transporta- cans with Disabilities Act (ADA), designed to assist tion service provider information—identified oppor- individuals with disabilities and seniors. In addition, tunities for coordination and investment. state and local entities are encouraged to consider other transportation programs and services in the

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 Spatial service gaps are only one barrier to accessing, as well as a summary of previous Plans ing transportation for target populations. The pub- 3 lic outreach process identified the following unmet Chapter 2: Demographic Methodology summa- needs (gaps) in the region: service delivery (both rizes the methodology used to create demographic spatial and temporal), institutional, knowledge and profiles of the NYMTC planning area. The profiles, information, technology, and accessibility. (Appen- which can be found in Appendix B, inform the as- I dix D contains the public comments received.) sessment of the gaps and needs in Chapter 4.

This assessment of needs and gaps serves as the ba- Chapter 3: Inventory of Available Services docu- sis for the coordination strategies and opportunities ments the existing public and community transporta- for future investment identified in the Plan that will tion services that exist in each county/borough. help eliminate or reduce duplication in services, fill service gaps, and otherwise provide more efficient Chapter 4: Assessment of Relevant Services and utilization of transportation services and resources Facilities presents the assessment of gaps and pertinent to the target populations. Each county and needs for the older adults (age 65 and older) and borough in the NYMTC planning area has its own dis- persons with a disability, related to various aspects tinct needs, service providers, government agencies, of transportation service for the target populations in stakeholders, and demographic characteristics. This each county/borough. Coordinated Plan synthesizes those needs and identifies strategies and priorities for the local level and Chapter 5: Priority Opportunities for Future Invest- region wide. ment or Enhanced Coordination presents potential strategies for addressing the service gaps and needs 1.3.1 PREVIOUS PLANS

The Coordinated Plan that accompanies Plan 2045 builds on NYMTC’s previous work: New York Region Area-Wide Interim Coordinat- ed Public Transit-Human Service Transporta- tion Plan (adopted 2006)

Coordinated Public Transit-Human Services Transportation Plan for the NYMTC Area (adopted 2009) (Figure 1)

Incremental Coordinated Plan Update (adopted 2013) This Coordinated Plan includes successful identified coordination strategies from those previous plans that remain relevant. Additionally, this Plan relies ex- tensively on the stakeholder input to identify those successful strategies and develop new strategies.

1.4 PLAN CONTENTS

The Plan is composed of 5 chapters:

Chapter 1: Introduction presents an overview of Figure 1: COORDINATED PUBLIC TRANSIT- the project, the Federal requirements and fund- HUMAN SERVICES TRANSPORTATION PLAN FOR THE NYMTC AREA (ADOPTED 2009) identified in the region that could be supported with

4 Section 5310 funding.

The Appendices include the following:

I Appendix 6.A: Literature Review

Appendix 6.B: Demographic Profiles of the Target Population

Appendix 6.C: Provider Tables

Appendix 6.D: Public Input: Workshop and Survey Comments

Appendix 6.E: Description of Investment Op- portunities

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 2 DEMOGRAPHIC METHODOLOGY 5

2.1 INTRODUCTION D

This chapter presents the methodology for the de- D

mographic analysis of the two target populations— D older adults (age 65 and older) and persons with dis- D D abilities. The objective of the analysis presented in D

Appendix 6.B is to identify the areas of the greatest D D D need: where large numbers of the target populations D

live and where the highest densities of these popula- D D tions are located, using the 2010 US census, 2010– D D

2014 American Community Survey 5-year estimates, D D and 2012–2014 American Community Survey 3-year D estimates. NYMTC aggregated the data by zip code D for New York City, by census county subdivision for the Lower Hudson Valley, and census place for suburban Long Island, depending on the data available for the specific geography, and highlighted the zip Figure 2: NYMTC COUNTIES AND SUBREGIONS codes or municipalities with the highest density and number of members of the target populations (Ex- ample in Figure 3). Since some individuals fell into more than one target population, the total numbers are not additive.

The demographic analysis was undertaken on a sub- regional level (Figure 2) as follows: New York City data is presented for New York City as a whole and for each of its five boroughs: Manhattan, Brooklyn, the Bronx, Queens, and Staten Island.

Long Island data is presented for the Long Island as well as individually for Suffolk and Nassau counties as a whole.

Lower Hudson Valley data is presented for the entire Lower Hudson Valley region and well as individually for Westchester, Putnam, and Rockland counties.

2.2 DEFINITIONS AND METHODOLOGY

For purposes of the analysis, the target populations are defined as follows: Figure 3: EXAMPLE OF ANALYSIS MAP Older Adults – Individuals 65 years of age or (NUMBER OF OLDER ADULTS, BRONX) older from the 2010–2014 American Commu- nity Survey 5-year estimates Persons with a Disability – The decennial cen- The analysis presented in Appendix 6.B identifies

6 sus long form was replaced by the American concentrations of the targeted populations and can Community Survey. As a result, disability data be used to identify areas where further investment was not collected in the 2010 census. For is warranted. In addition, the data presented can purposes of this analysis, the American Com- supplement the description that accompanies the

D munity Survey 2010–2014 5-year estimates

D for “disability status of the civilian non-insti- application for grant funding.

D tutionalized population” were used. Available

D disability data covers six disability types: D D ◊ Hearing difficulty – deaf or having serious D D difficulty hearing D D

D ◊ Vision difficulty – blind or having serious D

D difficulty seeing, even when wearing glasses D D

D ◊ Cognitive difficulty – because of a physical, D

D mental, or emotional problem, having difficulty remembering, concentrating, or making decisions

◊ Ambulatory difficulty – having serious difficulty walking or climbing stairs

◊ Self-care difficulty – having difficulty bath- ing or dressing

◊ Independent living difficulty – because of a physical, mental, or emotional problem, having difficulty doing errands alone such as visiting a doctor’s office or shopping The U.S. Census Bureau considers respondents who reported to have one of the six disability types listed above to have a disability. However, due to changes in the form of the American Community Survey, the Census Bureau warns that data collected after 2008 should not be compared to previous years or the disability data from the 2000 census.

Census tracts vary in size, both geographically and in population. Therefore, two maps are offered per target population: one showing the absolute number of individuals living in the tract, and another display- ing the density of the population that differentiates between these separate factors. For example, large geographic areas dilute the density of a large population, while a smaller population spread over smaller geographic area contains a higher density. Thus the two separate maps, when viewed together, give a more accurate view of conditions in each county or borough than one map alone.

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 3 INVENTORY OF AVAILABLE 7 SERVICES I

This chapter summarizes the transportation services to customers and other stakeholders. The provider I I that are currently available to older adults and people network for NYS includes public transit and paratran-

with disabilities in each county or borough. Services sit services, private taxi/livery companies, private I I offered by public, private and nonprofit providers are wheelchair van companies, and personal vehicles I I included. operated by Medicaid recipients or others. The I I

Transportation Managers are charged with assign- I I I

Inventories developed for earlier coordinated plans ing each Medicaid recipient’s trip to the lowest cost, I I served as a starting point. Transportation providers most appropriate provider for that individual and his/ I I I and stakeholders offered some updated information; her trip. I I internet research and phone calls to providers re- I sulted in further updates. NYMTC’s members also Available information about the providers that are I provided updated information. enrolled in the NEMT network in each county or bor- I ough is presented in the sections below and in Ap- 3.1 SERVICES AVAILABLE THROUGHOUT pendix 6.C. THE NYMTC PLANNING AREA

Two types of services that are in operation through- 3.1.2 RIDE-HAILING SERVICES out the NYMTC planning area are described below. Ride-hailing companies, also called Transportation 3.1.1 MEDICAID NON-EMERGENCY MEDICAL Network Companies (TNCs), such as Uber and Lyft, TRANSPORTATION whose drivers generally operate their own vehicles to provide trips for customers who arrange for pickup The NYS Department of Health (DOH) administers by means of a smartphone app, are presently au- the state’s Medicaid program, including the provision thorized to do business in New York City. As dis- of non-emergency medical transportation (NEMT) cussed more in Chapter 5, several bills that would that enables Medicaid recipients to access eligible extend operating authority throughout the state for health care services. Social/recreational trips for ride-hailing providers are currently before the New individuals with Traumatic Brain Injuries (TBI) are York State legislature. Regardless of the legality of also covered. DOH contracts with two private sector their services outside of New York City, a number of transportation brokers, referred to as Transportation ride-hailing companies advertise their availability in Managers by DOH, to manage transportation servic- other New York cities and counties, and participants es in six regions across the state. LogistiCare Solu- in community workshops affirmed that such servic- tions currently brokers NEMT services for Medicaid es are being used in their communities. recipients in New York City and Long Island. Medical Answering Services (MAS) currently brokers NEMT Uber and Lyft are the most well-known companies, services for Medicaid recipients in the state’s other but others include: four regions.i Via: Similar to a vanpool ride share The responsibilities of the Transportation Manag- ers include determining Medicaid recipient eligibility, Taximagic / Curb: Ride-hailing app for taxi operating call centers and taking trip reservations, cabs, both yellow and green (Figure 4) assigning trips to enrolled transportation providers, SPLT: Carpooling and shared ride app quality assurance and quality control, and outreach SPLT Ride: Medical transportation 3.2 LOWER HUDSON VALLEY 8 Juno: Ride-hailing app 3.2.1 PUTNAM COUNTY TRANSPORTATION GoGoGrandparent: Ride-hailing app used by PROVIDERS

I third parties for seniors (Figure 5) I

I Appendix 6.C, Table C-1 identifies the transportation services that are available to each of the target

I populations in Putnam County and summarizes key I I characteristics of those services. I I I

I Public Transportation I I I I I

I Putnam County operates the Putnam Area Rapid I I

I Transit (PART) bus system under contract with a pri- I vate operator. PART (See Figure 6) provides service

I in the eastern and southern portions of the county

I Figure 4: TAXIMAGIC/CURB EXAMPLE Source: Gocurb.com along four fixed routes. The county is additionally served by a seasonal shuttle in Cold Spring and by The Metropolitan Transportation Authority (MTA) Metro-North Railroad (MNR) Harlem and Hudson lines with stops at five different train stations. Two other bus services that originate outside of Putnam County also provide limited service to the specific locations in the county. Westchester County’s Bee- Line System provides service from that county to Mahopac and Carmel. Additionally, the Housatonic Area Regional Transit (HART) bus system provides service from Connecticut to the Brewster and South- east train stations in Putnam County.

Figure 5: GOGOGRANDPARENT EXAMPLE Putnam County provides paratransit service for peo- Source: Gogograndparent.com ple with disabilities through PART’s paratransit service in a service area within three-quarters of PART bus routes during the times they operate.

Municipal or Community Services

The Putnam County Office for Senior Resources (OSR) offers demand-response services for older adults in the county that serve senior centers for nutrition programs, health counseling, and shopping assistance. These services are provided using the OSR’s vehicles and advance reservations are required. Additionally, the county provides demand Figure 6: PUTNAM AREA RAPID TRANSIT (PART) response service for medical appointments in the Source: Wikipedia.com county, as well to other limited areas outside of Put- nam County.

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 Two small municipal bus systems also serve specific

There are also two municipal transit providers in Put- areas within the county. The first is Clarkstown Mini- 9 nam County. The first is the Croton Falls Shuttle, with Trans, which offers five routes that operate through- service between Croton Falls Station in Westchester out the town. The second is the Spring Valley Jitney, County and Mahopac. The second is the seasonal which operates one route. trolley operated by the Village of Cold Spring. I I

Finally, there are five commuter rail stations served I Private Non-Profit Providers in coordination by MNR and New Jersey Transit (NJ

TRANSIT), which offer service between northern I I Two human-service agencies in Putnam County pro- Rockland and Orange counties, New Jersey, and I I vide program or volunteer transportation. Both of New York City. All of the above services are avail- I I these are private agencies, with one of the provider able to the public, and all populations are eligible I I I agencies offering transportation to and from day to use these services for all trip types. TOR, Clark- I I I programs such as training or adult day-care services stown Mini-Transit and the Spring Valley Jitney oper- I I I and medical appointments. In addition to these ser- ate exclusively within Rockland County, while MNR/ I I vices, there is also a volunteer driver program for NJ TRANSIT and the TAPPAN ZEExpress both provide

veterans that provides trips to medical appointments. transportation to destinations outside of Rockland I I County. Private Providers Rockland County provides ADA and non-ADA para- There are 15 agencies in Putnam County that offer transit service for people with disabilities and older private transportation of one type or another. This in- adults through its Transportation Resources, Intra- cludes two ambulette services, three private car services, nine taxi companies, and one private commuter bus service in the county. Additionally, there are 79 Non-Emergency Medical Transportation (NEMT) Medicaid providers contracted by Medical Answer- ing Services to provide service to Putnam County.

3.2.2 ROCKLAND COUNTY TRANSPORTATION PROVIDERS

Appendix 6.C, Table C-3 identifies the transporta- Figure 7: TRANSPORT OF ROCKLAND (TOR) tion services that are available to each of the target Source: Patch.com populations in Rockland County and summarizes key characteristics of those services.

Public Transportation

Rockland County operates the Transport of Rock- land (TOR) bus system under contract with a private operator. TOR (Figure 7) provides service throughout the county along 11 routes. TOR service also includes the Tappan Zee Express from the county across the Hudson River into Westchester County to Figure 8: ROCKLAND COUNTY INTRA- MNR stations in Tarrytown and White Plains, as well COUNTY, FOR PHYSICALLY DISABLED AND as Bee-Line System routes in both locations. SENIOR CITIZENS (TRIPS) Source: Rockland County county, for Physically disabled and Senior citizens Monsey Trails and Coach USA/Rockland Coaches 10 (TRIPS) service (Figure 8). For people with disabili- provide private bus commuter service between ties, the service area is within three-quarters of a Rockland County and New York City. Additionally, mile of one of the TOR, Clarkstown Mini-Trans or there are several taxi companies serving Rockland Spring Valley Jitney routes within the county during County. Additionally there are 86 NEMT Medicaid I their hours of operation. For the non-ADA service, providers contracted by Medical Answering Services I

I riders may take trips throughout Rockland County to provide service to Rockland County. from 7:00 a.m. to 7:00 p.m., Monday to Friday, and

I with limited service available on Saturday. I I 3.2.3 WESTCHESTER COUNTY TRANSPORTATION I I Municipal or Community Services PROVIDERS I I I I I The Rockland County Office on Aging offers a taxi I Appendix 6.C, Table C-5 identifies the transportation I

I voucher program for adults age 60 or older to help

I services that are available to each of the target popu- I

I with medical transportation. There are no geographic I lations in Westchester County and summarizes key limitations on these trips; however, one must be a characteristics of those services.

I Rockland County resident to qualify. I Public Transportation Private Non Profit Providers Westchester County operates the Bee-Line System Nine human-service agencies in Rockland County bus system (Figure 9) under contract with private provide program or volunteer transportation. All of operators. The Bee-Line System provides fixed-route these are private agencies, with six of the provider service along 59 routes throughout the county, as agencies offering transportation to and from day well as connections to the Bronx and Manhattan in programs such as training or adult day-care servic- New York City and to Putnam County. MNR oper- es. Two agencies provide non-program specific trips ates commuter rail service to New York City at 43 such as shopping or medical trips. stations in Westchester County, along three lines: Hudson, Harlem, and New Haven. The Hudson and Private Providers Harlem lines provide direct service from some West- chester County stations to Putnam and Dutchess Rockland County is served by a ferry company--NY counties, while stations along the New Haven line Waterway—which provides peak hour ferry service have direct service to Connecticut. In addition, the from Haverstraw to Ossining in Westchester County. Tappan Zee Express, operated by Rockland County, provides commuter bus service between Rockland County and White Plains and Tarrytown in West- chester County; the I-Bus, operated by Connecticut Transit, provides service between White Plains and Stamford, Connecticut; and private operators under contract to the New York State DOT provide service from Orange and Dutchess counties to White Plains. All of the above services are available to the public, and all populations are eligible to use these services for all trip types.

Figure 9: WESTCHESTER COUNTY BEE-LINE Westchester County provides ADA paratransit service SYSTEM for people with disabilities and older adults through Source: http://www3.westchestergov.com Bee-Line ParaTransit. This service provides paratransit service between all points within the county’s

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 borders, and service hours generally mirror those of 3.3 NEW YORK CITY Bee-Line System. Transfer points to other services 11 beyond Westchester County are available at the New York City and Putnam County borders. Westchester New York City shares many transportation resources County recently launched a ParaTaxi taxi voucher across the five boroughs (Manhattan, the Bronx, program, which allows ParaTransit users to use a Queens, Brooklyn, and Staten Island). I I taxi for their trip instead of a ParaTransit van. Users I pay the same fare as they would for the van, and the Public Transportation county pays the difference. Currently, the ParaTaxi I I program is available for trips only within the cities of MTA operates subway and bus services throughout I I White Plains, New Rochelle, and Peekskill. New York City. MTA New York City Transit (NYCT) op- I I

erates 24 subway lines and 233 bus routes, includ- I I I Municipal or Community Transportation Providers ing an enhanced bus service known as the Select I I

Bus Service (SBS). Out of the 472 subway stations, I I I 93 are currently compliant with ADA Accessibility I Several communities across Westchester County I I operate demand-response services for their resi- Standards. MTA Bus Company operates 35 routes between Manhattan and the Bronx, Brooklyn, and dents, largely oriented toward older adults. There are I I 32 demand-response services operated by munici- Queens. MTA Long Island Rail Road (LIRR) operates palities in Westchester County, with most operated a commuter line from Penn Station to 11 train lines through a municipal office of recreation department, heading to points east. MNR operates commuter rail or through the senior center. All services are avail- from Grand Central Station to 6 train lines connect- able for older adults, while some specify that people ing to suburban New York and Connecticut. The MNR with disabilities are also eligible. Most services pro- and LIRR systems have 60 accessible stations and vide trips for shopping, medical appointments, se- almost 100 additional stations that are accessible nior centers, and community activities. by wheelchair. NYCT also operates a single railroad line on Staten Island. New York City DOT provides Private Non-Profit Providers public ferry service through the Staten Island Ferry. The Staten Island Ferry operates between the White- RideConnect is a program of Family Services of hall Terminal in Lower Manhattan and the St. George Westchester—a private nonprofit organization—that Terminal in Staten Island. Both terminals are fully ac- coordinates rides with volunteer drivers for older cessible. The service typically operates every half adults for all types of trips across Westchester Coun- hour, with 15-minute frequency during peak hours. ty. RideConnect also operates weekly and biweekly The Port Authority Trans-Hudson (PATH) and New “shopper” services in several communities using the organization’s own vehicle, and provides information and referrals for other transportation services.

Private Providers

Westchester County is served by a private ferry company—NY Waterway—which provides peak-hour ferry service to Haverstraw in Rockland County from Ossining. Additionally, several taxi companies serve Westchester County, as well as 148 private providers that are contracted by Medical Answering Services to provider Medicaid NEMT service. Figure 10: NYC SELECT BUS SERVICE Source: Streetsblog.com Jersey Transit operate rail lines connecting Manhat- locations at major destinations throughout NYC, 12 tan to communities in New Jersey, in addition to NJ some locations have a CityBench. Transit buses connecting to New Jersey. The PATH station at 33rd Street and World Trade Center are ac- This ADA service operates 24/7. Trips must gen- cessible. All of the above services are available to erally be reserved one to two days in advance. A I the public. “Subscription Service” is available for customers I

I who regularly make the same trip multiple times MTA provides ADA and non-ADA paratransit service per week; such trips do not need advance reserva-

I for people with disabilities and older adults under its tions once the participant is enrolled. Private carriers I I Access-A-Ride (AAR) service. For people with dis- under contract to NYCT provide this service by lift- I I abilities using the ADA paratransit provided by AAR equipped vans, ramp-equipped vehicles, or sedans. I

I (Figure 11 and Figure 12), the service area includes In addition, service is provided by private taxis, liv- I I I all five boroughs of New York City and within a ery and black car services. AAR determines the ser- I I

I three-quarters-of-a-mile corridor beyond fixed-route vice or type of vehicle based on whether it needs to I I

I service across the NYC border to nearby areas of be accessible. I Nassau and Westchester counties. The service has

I coordinated transfer points between Nassau coun- Private Providers I ty’s Able Ride and Westchester county’s Bee-Line Paratransit. In addition, there are designated pickup New York City is served by over 20,000 livery vehicles—including yellow and green cabs—as well as over 65,000 black cars. Medicaid NEMT is offered throughout the city by 434 contractors that are organized by LogistiCare on behalf of the New York State Department of Health. 393 Commuter vans are affiliated with NYC Taxi and Limousine Commissions (TLC)’s pilot program, and provide service for passengers through pre-arrangement within specified geographic zones throughout the city outlined by the NYC Department of Transportation. They cover areas primarily outside of Manhattan, such as South- Figure 11: ACCESS-A-RIDE ern Brooklyn, Eastern Queens, and Urban centers in Source: http://www.amny.com North Eastern New Jersey. The city is also served by nine different private ferry companies that offer commuter, sightseeing, and tour boat operations.

Ride-hailing services have experienced tremendous growth in New York City and across the country. These services have added nearly 50,000 vehicles between 2013 and 2016. Most of the ride-hailing trips have occurred in Manhattan’s Core neighborhoods, but the services are most rapidly growing in Manhattan’s inner ring and outer neighborhoods.

BRONX TRANSPORTATION PROVIDERS Appendix 6.C, Table C-8 identifies the transportation Figure 12: ACCESS-A-RIDE services that are available to each of the target popu- Source: nydailynews.com lations in the Bronx and summarizes key characteristics of those services.

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 Public Transportation provides service between Brooklyn and Queens. The NYCT also operates 86 bus routes in Brooklyn, of 13 The MTA operates seven subway lines in the Bronx which 11 provide service between Brooklyn and with 12 accessible stations. NYCT operates bus ser- Queens, two provide service between Brooklyn and vice within the Bronx including three SBS routes, one Staten Island, one provides local service between of which connects to Queens. Westchester County Brooklyn and Manhattan, and 10 provide express I I

Bee Line buses connect the Bronx to Westchester service between Brooklyn and Manhattan. The MTA I County. Hudson Rail Link operates bus lines that also operates two SBS routes in Brooklyn along Nos- connect riders to the MNR rail lines. MTA’s MNR op- trand/Rogers Avenues and Utica Avenue/Malcolm X I I erates commuter rail connecting the Bronx to Grand Boulevard. The MTA’s LIRR operates 10 commuter I I Central Station via train lines that connect to sub- rail lines, with several trips originating at Brooklyn’s I I urban New York and Connecticut. All of the above Atlantic Terminal and making stops in Brooklyn at I I I services are available to the general public, and all Nostrand Avenue and East New York stations be- I I I populations are eligible to use these services for all fore continuing east to Nassau and Suffolk counties. I I I trip types. Access-A-Ride has 27 designated AAR pickup loca- I I tions in Brooklyn, 11 contain a CityBench.

The Bronx contains two Access-A-Ride transfer lo- I I cations with Westchester’s Bee-Line Paratransit at Private Non-Profit Providers International House of Pancakes (4340 Boston Road At Ropes Avenue) and 5561 Riverdale Avenue (at There are 45 human-service organizations in Brook- West 258th Street). There are 22 designated AAR lyn that provide transportation services for their pickup locations, 13 have a CityBench (Figure 13). members/participants within the Borough. Twenty- seven of these organizations provide transportation Private Non-Profit Providers to older adults in a variety of Brooklyn neighborhoods based on affiliation or membership with the organi- There are 29 confirmed human-service agencies in zation, and trip purposes are primarily for medical the Bronx that provide programmatic or volunteer services and/or social services. These organizations transportation in the borough. Many of these are are generally a mix of non-profit senior centers and private agencies with most of them providing trans- social services organizations, and participants’ af- portation for medical, social services, and program- filiation/membership may include residence in a ming. Three of the identified providers offer service particular housing development or cooperative, re- to persons with disabilities, while 24 agencies pro- lationship with an ethnic or religious community, or vide services for older adults. residence within the organization’s neighborhood service area. Seven of these organizations are non-

3.3.1 BROOKLYN TRANSPORTATION PROVIDERS

Appendix 6.C, Table C-10 identifies the transportation services that are available to each of the target populations in Brooklyn and summarizes key characteristics of those services.

General Public Transit Providers

The MTA operates subway, bus, and commuter rail services throughout the Brooklyn. The MTA’s NYCT Figure 13: NYC CITYBENCH operates 24 subway lines, 16 of which provide ser- Source: Crainsnewyork.com vice between Brooklyn and Manhattan and one that profits that provide transportation in select Brooklyn social services, and programming. Three of these 14 neighborhoods to registered program participants agencies provide trips for shopping and errands. with disabilities, often for agency programs, personal errands, community outings, or medical ser- 3.3.3 QUEENS TRANSPORTATION PROVIDERS vices. Five organizations provide transportation for I Appendix 6.C, Table C-14 identifies the transporta- both older adults and people with disabilities, mostly

I tion services that are available to each of the target

I to medical appointments and services. Service in- populations in Queens and summarizes key charac- formation was not confirmed for the remaining six teristics of those services. I organizations. Please note that the mode of service I I and vehicle fleet sizes could not be confirmed. I

I General Public Transit I

I 3.3.2 MANHATTAN TRANSPORTATION I I

I PROVIDERS LIRR operates commuter rail service in Queens at I

I 24 stations along four branches: Port Washington I

I Appendix 6.C, Table C-12 identifies the transporta- I Branch, Hempstead Branch, Far Rockaway Branch, I I tion services that are available to each of the target and City Terminal Zone. These LIRR service branch- populations in Manhattan and summarizes key char- es connect Queens with Brooklyn at Atlantic Ter- I I acteristics of those services. minal, with Manhattan at Hunterspoint Avenue and Penn Station , and with numerous major transit hubs General Public Transit in Nassau and Suffolk counties. NYCT operates 11 distinct subway lines with 81 stations in Queens. Of Manhattan is heavily served by transit with 24 sub- these, 10 stations combine express and local servic- way lines with 41 accessible stations, 233 bus es and 18 are accessible. Subway service operates routes, and five SBS routes. NYCT operates 35 ex- 27/7 at general frequencies of 4–10 minutes during press bus routes between Manhattan and the Bronx, rush hour, 6–10 minutes during middays evenings, Brooklyn, Queens, and Staten Island. The MTA’s and weekends, and 10–20 minutes during late night LIRR operates a commuter line from Penn Station to hours. 11 train lines heading to points east. The MTA’s MNR operates commuter rail from Grand Central Station to Queens has a dense network of bus service. NYCT six train lines connecting to suburban New York and and MTA Bus operate at least 81 fixed-route bus ser- Connecticut. vices primarily within Queens, 41 of which operate 24 hours a day. Most of these routes provide local Access-A-Ride has transfer locations for NJ Tran- service, while roughly one-quarter offer some degree sit customers at the Port Authority Bus Terminal, of limited-stop service. In addition, Queens is served for Amtrak, LIRR, NJ TRANSIT customers at Herald by three SBS routes l. Extensive interborough service Square, for Amtrak and LIRR customers at Penn Sta- is also available in Queens, offering connections to tion/Madison Square Garden, and Metro-North cus- Brooklyn and Manhattan, and Nassau County. There tomers at Grand Central Terminal. With an additional are 11 local bus routes in Queens with connections 38 AAR designated pick up locations in Manhattan. to Brooklyn, two local bus routes with connections to the Bronx, three local bus routes with connections Private Non-Profit Providers to Manhattan, 32 express routes with connections to Manhattan and Brooklyn, 14 routes offering connec- There are 17 human-service agencies in Manhattan tions to Nassau County and NICE bus service from that provide program or volunteer transportation in Nassau county that serves eastern Queens. the county. All of these are private agencies, with Access-A-Ride transfer locations between NYC and most of them providing transportation for medical, Nassau are North Shore Long Island Jewish Hospi- tal, Center for Advanced Medicine (New Hyde Park) and the Green Acres Mall in front of J.C. Penney (Val-

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 ley Stream). Three of the 19 designated ARR pick up 3.4 LONG ISLAND locations have a bench. 15

3.4.1 NASSAU COUNTY TRANSPORTATION Private Non-Profit Providers PROVIDERS

There are 21 human-service organizations in Queens Appendix 6.C, Table C-18 identifies the transporta- I I that provide transportation services for their mem- tion services that are available to each of the target I bers/participants within Queens. Four of these orga- populations in Nassau County and summarizes key nizations are non-profits that provide transportation characteristics of those services. I I in select Queens neighborhoods to registered pro- I I gram participants with disabilities, often to adult day General Public Transit I I programs or medical appointments. The remaining 17 I I I organizations—generally a mix of non-profit senior Nassau County provides its own its own bus service I I I centers and social services organizations—provide with Nassau Inter-County Express (NICE), which is I I I transportation to older adults in a variety of Queens operated by Transdev (formerly Veolia Transporta- I I neighborhoods based on affiliation or membership tion), and provides service throughout most of the

with the organization. The nature of the participants’ county along 48 routes and route variations, as I I affiliation/membership may include residence in a well as five shuttles. Most NICE routes (Figure 16) particular housing development or cooperative, re- originate and terminate within the county; however, a lationship with an ethnic or religious community, or residence within the organization’s neighborhood service area.

3.3.4 STATEN ISLAND TRANSPORTATION PROVIDERS

Appendix 6.C, Table C-16 identifies the transportation services that are available to each of the target populations in Staten Island and summarizes key characteristics of those services. Figure 14: NEW TOTTENVILLE STATION, General Public Transit STATEN ISLAND RAILWAY Source: DNAinfo.com MTA’s Staten Island Railway is the only rail line that services Richmond County (Figure 14), and the NYCT operates 31 bus routes in the county. New York City DOT provides public ferry service to Whitehall Terminal in Lower Manhattan (Figure 15). Access-A- Ride has eight designated pickup locations in Staten Island, two have benches.

Private Non-Profit Providers

There are 11 human-service agencies in Richmond County that provide program or volunteer transportation in the county. Many of these are private agencies Figure 15: NEW YORK CITY DOT STATEN ISLAND FERRY with most of them providing transportation for medi- Source: Nycgo.com cal, social services, and programming. selection of routes terminate at destinations in east- peak service only), and three continue into Suffolk 16 ern Queens, including Jamaica Station, and a small County (Port Jefferson, Ronkonkoma/Greenport and number of routes terminate in Suffolk County. In April Babylon/Montauk). The Far Rockaway Branch enters 2017, NICE eliminated 7 routes and reduced service Nassau County then turns back into Queens where it on four additional routes. Long Beach operates its terminates. I own municipal bus system within the City of Long I

I Beach and Point Lookout. Nassau County provides ADA and non-ADA paratransit service for people with disabilities and older

I Nassau County is additionally served by the LIRR. adults through NICE under its Able-Ride service (Fig- I I There are 56 LIRR stations in Nassau County, along ure 17). For people with disabilities using the ADA I I the Port Washington, Far Rockaway, Oyster Bay, paratransit provided by Able-Ride, the service area is I

I Hempstead, Long Beach, Port Jefferson, Ronkonka- limited to within three-quarters of a mile of one of the I I I ma, and Babylon Branches. Most westbound LIRR fixed routes operated by NICE. The Able-Ride service I I

I trains terminate at Penn Station in Manhattan and is provided at the same hours of service that the cor- I I

I Atlantic Terminal in Brooklyn, though service ter- responding fixed route is operating. Able-Ride pro- I minating in Jamaica and Hunterspoint Avenue/ vides some limited connections to New York City’s

I Long Island City in (Queens) is also available. Five AAR in far eastern Queens County, as well as some I of the branches originate and terminate within Nas- limited connections to Suffolk County’s Accessible sau County (Port Washington, Oyster Bay, Long Transportation services in far western Suffolk Coun- Beach, Hempstead and West Hempstead weekday ty. All Able-Ride riders must register with NICE to be certified for eligibility to use the service. The one- way fare for registered users and guests is $3.75, and tickets can also be purchased in books of 20.

Municipal or Community Services

The Able-Ride demand-response service is described above. In addition to this service, there are nine local/community demand-response services operating in Nassau County. Of these services five are operated by local municipalities including the City of Long Figure 16: NICE BUS Beach, City of Glen Cove, Town of Hempstead, and Source: NYCTransitForum.com the Town of Oyster Bay, and can be used for a variety of trip purposes, though mostly for shopping-related trips and events. The remaining three services are operated by local organizations, and can generally be used for medical-related trips.

Private Non-Profit Providers

There are five private human-service agencies in Nassau County that provide program or volunteer transportation in the county for members of the particular agency, or for users of particular programs or services, etc. Two of these agencies offer services Figure 17: NASSAU COUNTY ABLE-RIDE countywide for any trip purposes. Another two agen- Source: Newsday.com cies offer services to particular day programs and

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 events. The final service is operated by a hospital, LIRR provides transportation to destinations outside and provides medical-related trips for hospital users. of Suffolk County. 17

Private Transportation Providers Suffolk County provides ADA paratransit for people with disabilities under its Suffolk County Accessible For-hire vehicles, including taxis, liveries, ambu- Transit (SCAT) service. Riders must register with the I I lettes, and private buses offering non-emergency County to determine their eligibility for SCAT. Riders I medical transportation, are regulated by the Nas- are generally eligible for SCAT if they have temporary sau County Taxi and Limousine Commission. These or permanent disabilities preventing them from using I I for-profit transportation providers serve many com- the regular fixed-route SCT service. SCAT is available I I munities in Nassau County. The total number of taxi during normal fixed-route service hours, weekdays I I companies and the like cannot be verified at this 6:00 a.m. to 8:30 p.m. and weekends 7:00 a.m. to I I I time. Nassau County is additionally served by a vari- 8:30 p.m. There are no restrictions on the rider’s trip I I I ety of Medicaid NEMT providers contracted through purpose, though the regular “subscription service,” I I I

LogistiCare. There are 270 Medicaid NEMT providers in which a rider makes the same trip at the same I I serving suburban Long Island. time multiple times per week, are only available for

work or school-related trips. Rides must be reserved I I at least one day, but no more than five days, in ad- 3.4.2 SUFFOLK COUNTY TRANSPORTATION vance. For people with disabilities using the ADA PROVIDERS paratransit provided by SCAT, the service area is lim- Appendix 6.C, Table C-20 identifies the transporta- ited to within three-quarters of a mile of one of the tion services that are available to each of the target routes operated by the county’s 41 fixed route bus populations in Suffolk County and summarizes key systems. The round-trip fare is $4.00. Generally, any characteristics of those services. trips that begin and end in Suffolk County are eligible for SCAT, with the exception of the community of General Public Transportation Shelter Island and the town of Huntington, which is served by the HART paratransit system. Select NICE Suffolk County operates its own bus service with Bus routes from Nassau County also serve portions Suffolk County Transit (SCT), which provides ser- of western Suffolk County. vice throughout the county along 43 routes. The county is additionally served by three branches Municipal or Community Transportation Providers of the LIRR. There are 41 LIRR stations in Suffolk County, along the Ronkonkoma/Greenport, Babylon/ Several municipal and community-based on-demand Montauk, and Port Jefferson Branches. Most west- paratransit services are available in Suffolk Coun- bound LIRR trains terminate at Penn station in Man- hattan and Atlantic Terminal in Brooklyn, although service terminating in Jamaica and Hunterspoint Avenue/Long Island City in Queens is also available. A small municipal transit service—Huntington Area Rapid Transit (HART)—operates exclusively within the Town of Huntington, although some trips end at a transfer point with SCT in Smithtown. HART serves disabled persons and non-driving senior citizen residents, who cannot use services offered to the general public. All of the above services are available to Figure 18: SUFFOLK COUNTY ACCESSIBLE the general public, and all populations are eligible to TRANSIT (SCAT) use these services for all trip types. SCT and HART Source: http://www.sct-bus.org/ each operate exclusively within Suffolk County, while ty. Four municipalities—the towns of Huntington, Private Non-Profit Providers 18 Brookhaven, East Hampton, and Southampton— offer paratransit services for residents within their There are 18 human-service organizations in Suffolk respective communities for both older adults and County that provide transportation services for their people with disabilities. HART’s paratransit system, members/clients within the county. Five of these or- I called Special Needs Service, provides both ADA ganizations provide transportation throughout Suf- I

I and non-ADA paratransit to people with disabilities folk County to registered program participants with and non-driving seniors who do not have access to a disabilities, often to adult day programs. These or-

I car or fixed-route transit service. Like SCAT, HART’s ganizations are a mix of for-profit and non-profit ven- I I Special Needs Service requires eligibility screening tures. An additional three organizations are hospitals I I prior to participation and operates only when HART’s or medical centers that provide transportation to I

I fixed-route transit system is in service. The town of people with disabilities and older adults who do not I I I Brookhaven offers a similar service to HART’s Spe- have other means of transportation. The remaining I I

I cial Needs Service—the Brookhaven Jitney—which 10 non-profit organizations provide transportation to I I

I provides shared curb-to-curb service within the town older adults and people with disabilities based on the I of Brookhaven for people with disabilities and older membership status of the individuals involved, or an

I adults who have no other means of transportation. ongoing commitment to participate in the organiza- I Trips must be for medical or shopping-related pur- tion’s programming. poses. The Brookhaven Jitney is available Monday- Friday, 8:00 a.m. to 2:30 p.m., and the round-trip Private Providers fare is $3.00. In the town of East Hampton, curb-to- curb paratransit service is available for older adults For-hire vehicles, including taxis, liveries, ambu- who have no other means of transportation and for lettes, and private buses offering non-emergency people with disabilities who are unable to use oth- medical transportation, are regulated by the Suffolk er fixed-route transit services. There is no limit to County Taxi and Limousine Commission, which was trip purposes allowed. The service is fare-free, and established in 2014. These for-profit transportation tips are not accepted. Reservations must be made providers serve many communities in Suffolk Coun- 72 hours in advance. Likewise, the town of South- ty. There are 33 confirmed taxi and limousine com- ampton offers a similar paratransit service for older panies operating in Suffolk County. adults and people with disabilities, Monday-Friday The Suffolk County Department of Health (DOH) ad- 8:30 a.m. to 4:00 p.m., for medical- and shopping- ministers the Medicaid program for Suffolk County related trips reserved in advance. Additionally, the residents. Prior to 2011, this role was performed by following six municipalities offer paratransit service the Department of Social Services. The DOH con- for older adults only, as part of their senior citizens tracts with LogistiCare Solutions, LLC, to perform programming, typically catering to medical, shop- Medicaid transportation coordinator functions such ping, or government services trip purposes: as receiving ride requests, dispatching vehicles, and logistics. There are 270 Medicaid NEMT providers Babylon that serve suburban Long Island. Islip

Smithtown

Riverhead

Southold

Shelter Island

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 4 ASSESSMENT OF RELEVANT 19 SERVICES AND FACILITIES A A

4.1 GAPS AND UNMET NEEDS A A A A An assessment of gaps and needs for older adults A A

(age 65 and older+) and persons with a disability A A A related to various aspects of transportation service A A A for the target populations in each county/borough A A A

is provided below. Each assessment considers A A

the county/borough’s demographic characteristics, A A

available transportation services, and comments A A A from transportation providers, stakeholders, NYMTC A A member agencies, and the interested public. A A A A A A The public input comments were gathered through A A

public workshops that were held in each of the 10 A A A

counties/boroughs in the NYMTC planning area and A two online workshops for those who were not able to A A A

Figure 19: PUBLIC WORKSHOP IN NASSAU A A

attend the in-person workshops. These workshops A COUNTY, NOVEMBER 2016 A provided an opportunity for community members A and service providers to share ideas on how to better meet the transportation needs of older adults (age 65 and older+) and persons with a disability. NYMTC’s Coordinated Public Workshop attendees were asked to identify gaps in Transit-Human Services Transportation Plan transportation service, to provide input on existing Share your ideas on how to meet the transportation transportation services, to identify the needs for needs of seniors and individuals with disabilities The Coordinated Plan identifies the transportation needs of individuals with special transportation requirements, people in their community, and to develop strategies provides strategies for meeting these needs, and prioritizes transportation services and improvements for funding and implementation. to meet those needs as well as specific actions that We are holding community workshops in the following locations: Join us at a Workshop to... NEW YORK CITY LONG ISLAND - Identify gaps in transportation would be eligible for funding. Bronx Nassau County service in your area October 24, 2:00-4:00 pm November 1, 2:00-4:00 pm Bronx Museum of the Arts Hofstra University - Provide input on existing 2nd Floor, North Wing Sondra and David S. Mack Student Center transportation services 1040 Grand Concourse Across Hofstra main gate Bronx, NY 10456 at 1000 Fulton Avenue Hempstead, NY 11549 - Identify the needs for people The Gaps that were discussed in the workshop in- Brooklyn in your community October 13, 2:00-4:00 pm Suffolk County St. Francis College October 31, 2:00-4:00 pm - Help develop strategies to meet cluded: Science and Technology Building Suffolk County Legislature those needs Callahan Center Evans K. Griffing Building 182 Remsen Street Riverhead Legislative Auditorium - Develop actions that would be Brooklyn Heights, NY 11201 300 Center Drive Riverhead, NY 11901 eligible for federal funding Service Delivery Gaps - Longer distance and Manhattan November 2, 2:00-4:00 pm LOWER HUDSON VALLEY New York University Rockland County inter-jurisdictional trips, service frequency, Kimmel Center for University Life October 27, 2:00-4:00 pm Starting October 13th, Room 802 Shorin Orangetown Town Hall 60 Washington Square South 26 Orangeburg Road you can also share your and span issues New York, NY 10012 Orangeburg, NY 10962 comments, ideas, and Queens Putnam County suggestions by emailing October 18, 2:00-4:00 pm October 19, 2:00-4:00 pm [email protected]. Queens Borough Hall, Room 200 Cornerstone Park Building 120-55 Queens Boulevard 1 Fair Street Spatial Gaps - Service area coverage gaps Kew Gardens, NY 11424 Carmel, NY 10512 Staten Island Westchester Facebook.com/NYMTC and cross jurisdictional service gaps October 26, 2:30-4:30 pm NEW TIME October 20, 3:00-5:00 pm Jewish Community Center Yonkers Public Library of Staten Island Grinton I. Will Branch Auditorium @NYMTC Social Hall 1500 Central Park Avenue 1466 Manor Road Yonkers, NY 10710 For more information please contact: Temporal Gaps - Limitations due to schedules Staten Island, NY 10314 [email protected] | 212-383-7200 The New York Metropolitan Transportation Council complies with the For translated documents go to www.nymtc.org and operating hours Americans with Disabilities Act and federal Limited English Proficiency Para los documentos traducidos ir a www.nymtc.org guidelines. If you need special accommodations to participate in any 對於翻譯文件去 www.nymtc.org of these workshops, or translation services into Spanish, Russian or �于翻�文件去 www.nymtc.org Chinese, please contact [email protected] at least 72 hours before the meeting date. Для получения переведенных документов перейти на www.nymtc.org Institutional Gaps - Lack of coordination be- Figure 20: PUBLIC WORKSHOP FLYER tween varying agencies and a lack of coordination with regard to messaging the general public, particularly for paratransit. Funding and administrative structure of transit provid- 20 ers often leads to distinct service breaks at municipal borders

Knowledge and Information Gaps - Limited

A coordination of information transfer between A

A service providers A A A A Technology Gaps - Limitations in use of A

A cross-cutting technology across geographic A A

A boundaries A A A

A Accessibility Gaps - Accessibility issues at A A

A transit facilities, linkages, and physical access A to transit A A A A A A

A Table 1 summarizes the gaps, needs, and travel chal- Figure 21: OUTREACH SURVEY A A lenges faced by older adults and people with dis-

A Source: SurveyMonkey.com A

A abilities across the NYMTC planning area, and by A

A the workshop locations in the counties/boroughs in A A

A which the gap/need/challenge was raised. Included A

A in Table 1 is the number of times a particular issue A A

A was raised in community workshops throughout the A A A

A region, which provides an insight into the relative priority of that issue to workshop participants. The information in Table 1 was developed by reviewing all comments offered at the workshops, summarizing the topic of each comment, and grouping comments into those categories.

In addition, the study team developed a survey to learn about ongoing transportation challenges in each county/borough, which was shared with the various transportation providers in the area. The study team split the survey into three versions to provide more specific questions, with one survey each for suburban Long Island, the Lower Hud- son Valley, and New York City. In addition to asking about ongoing challenges in a given area, the survey asked providers about what changes and improvements had been implemented over the years to improve transportation in the area, including elements that were specifically recommended under the 2009 or 2013 plans. The survey also asked which agency(ies) was responsible for those changes. The following assessments contain a section that summarizes the public input related to that county.

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 Table 1: SUMMARY OF GAPS, NEEDS, AND TRAVEL CHALLENGES DESCRIBED BY WORKSHOP PARTICIPANTS 21 Source: Project Team

TOTAL WORKSHOP LOCATIONS WHERE THIS COMMENT WAS RAISED

GAP, NEED A

NUMBER LONG ISLAND A

OR TRAVEL NEW YORK CITY BOROUGHS LOWER HUDSON VALLEY COUNTIES A

SERVICE* OF COUNTIES A CHALLENGE A COMMENTS A BX BK MN QN SI NASSAU SUFFOLK PUTNAM ROCKLAND WESTCHESTER A A Better paratran- A A A sit routing and P 32 X X X X X X X X A

scheduling A A A A

Comprehensive A A

source of infor- A mation about all B , O 31 X X X X X X X X X A A

transportation A A options A A A

Options for A A unserved/un- E , O 23 X X X X X X X X X A A

derserved areas A A A A

Better driver at- A

B 22 X X X X X X X A titudes/training A A A A Transit station A A A A

accessibility/ A real-time info FR 17 X X X X X X A about accessibility More accessible and comfortable FR 16 X X X X X X X X bus stops Accessible paths to bus FR 14 X X X X X X X X stops More service days/hours, more frequent B 12 X X X X X service Better coordination among providers to share resourc- P 10 X X X X X X X X es, promote services Increased funding for demand response P 7 X X X X X services Travel options for home health aides from NYC to locations in E 7 X X X X X X surrounding counties

* FR=Fixed Route, P=Paratransit, B= Both FR and P, E=Either FR or P, O=Other services TABLE 1, CONT: SUMMARY OF GAPS, NEEDS, AND TRAVEL CHALLENGES DESCRIBED BY WORKSHOP 22 PARTICIPANTS Source: Project Team

TOTAL WORKSHOP LOCATIONS WHERE THIS COMMENT WAS RAISED A GAP, NEED A NUMBER LONG ISLAND A OR TRAVEL NEW YORK CITY BOROUGHS LOWER HUDSON VALLEY COUNTIES A SERVICE* OF COUNTIES A

A CHALLENGE A COMMENTS BX BK MN QN SI NASSAU SUFFOLK PUTNAM ROCKLAND WESTCHESTER A A A

A Accessible taxi A O 7 X X X X X X X

A services A A A

A Easier ar- A

A rangements A

A for transferring

A between para- P 5 X X X X X A A

A transit provid- A ers (intercounty A

A or interstate) A A

A More acces- A A sible fixed route A service, or A

A more informa- FR 3 X X A

A tion about how A to use accessi- A A

A bility features A A A

A Solutions to challenges experienced by service providers--insurance, timeli- B 3 X X ness of 5310 funding, safety of car-sharing services Maintain ways to reserve trips and pay fares that do P 2 X X not require a computer or smartphone Better access to paratransit reservations systems; con- P 2 X X tinued traditional access More compatible technology systems among P 1 X providers

* FR=Fixed Route, P=Paratransit, B= Both FR and P, E=Either FR or P, O=Other services

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 4.2 LOWER HUDSON VALLEY Public Comments about Gaps and Needs 23

A variety of perceived service gaps and needs in the 4.2.1 PUTNAM COUNTY county were identified by county residents and stake- Service Assessment holders (see Table 1). Commenters noted that there A

is no east-west connections across Putnam County, A A A

Putnam County has three fixed-route bus service as well no bus connections to the Hudson Line com- A A providers that provide service under contract to muter rail stations in the west. Additionally, there is A A the county as part of the Putnam Area Rapid Tran- no Americans with Disabilities Act (ADA) paratransit A A A sit (PART) system, in addition to a few connecting service in the western portion of the county. Work- A A A services to areas outside of Putnam County as well shop attendees also identified the need to make A A A as service from two Metro-North lines. Despite the connections to areas outside of the county in West- A A amount of service in the county, there is little to no chester County and in Connecticut. Connections can A A local bus service in the western areas of the county be made to bus service to and from Connecticut via A A A and areas in the central and northern portions of the Housatonic Area Regional Transit’s (HART) bus pick A A

up at the Brewster train station; however, paratran- A

county. Given that PART Paratransit operates only A A in the ¾ mile fixed-route service area, many parts sit customers cannot connect with services in Con- A A A of the county have no paratransit service available. necticut, and connections to Westchester County are A A

The eastern and western sections of the county are additionally limited. A A A served by Metro-North, while there is no commuter A Existing PART fixed-route bus services operate with A rail service in the central portion of the county. A A A A

1- to 2-hour headways on each route in the peak A A PART service starts between 4:50 a.m. and 8:00 and off-peak periods. Among the four PART routes in A a.m. and ends between 6:00 p.m. and 9:00 p.m., de- the county, only three operate on Saturdays, and no pending on the local route. Service hours are shorter routes operate on Sundays. Accordingly, timing is an on Saturdays, with no service available on Sunday. issue with PART Paratransit, given the limited hours PART Paratransit operates in the ¾-mile corridor of offered by the fixed-route service. There are similar any given route while that route is in service, with issues for people with disabilities, or under 60 years no service available on Sundays. Full service on all old without Medicaid as both of these groups have routes is available only from 8:00 a.m. to 6:00 p.m., relatively few transportation options in the county, thus limiting available service. Municipal services especially for areas outside of the fixed route service and non-profit services in Putnam County typically area run only Monday to Friday in the mornings and after- noons. The exception is for the seasonal Cold Spring Commenters identified issues with sidewalks and Trolley, which operates only on the weekend during street crossing movements for much of the county, the summer, and only in the west part of the county. particularly in reference to the paths of travel to bus Metro North’s Hudson Line operates weekday in- stops being hard to navigate, and exacerbated in bound service to New York City from 4:30 a.m. to the winter. Although all PART buses are ADA acces- 12:12 a.m., and outbound service from 7:30 a.m. sible, commenters noted their perception that many to 3:29 a.m. The Harlem Line operates weekday in- residents eschew the ADA features and instead use bound service from 4:24 a.m. to 12:18 a.m., and paratransit service. While there is accessible trans- outbound service from 7:27 a.m. to 3:34 a.m. Each portation within the mandated ADA service areas, line operates trains at least every hour, with trains there is a general lack of accessible taxi services in every half hour during peak hours. Weekend service the county. operates for a similar time period, with less frequent service, for each line. 4.2.2 ROCKLAND COUNTY two hours. Weekday outbound service is available 24 from 9:58 a.m. to 1:56 a.m. with service every 90 Service Assessment minutes to an hour, and peak service operating every 15-30 minutes. Weekend outbound service is avail- There are five fixed-route bus operators in the county able from 9:12 a.m. until 1:56 a.m. with service ev- A providing service to the including Transport of Rock- A ery one to two hours. A

A land (TOR) which operates under contract to the A A

A county, two small municipal providers with the Clark-

A stown Mini-Trans and Spring Valley Jitney, one pub- A Public Comments about Gaps and Needs A

A lic express bus service in the TAPPAN ZEExpress, A

A and one private commuter bus service from Coach A

A Commenters noted a variety of transportation-relat- A USA. TOR provides widespread coverage to much A

A ed issues in the county (see Table 4-1). Some of the

A of Rockland County. The county’s TRIPS paratransit

A most commonly identified issues involved the spa-

A provides service for people with disabilities within

A tial gaps throughout the transportation network. This A

A three-quarters of a mile of the county’s four fixed A was signaled as an issue both locally with regard A

A public bus systems, which is in effect all areas of the to spacing and placement of bus stops, as well as A A county outside the large state parks. Several com-

A more regionally as the inability of transit riders to ac- A

A munities in Rockland County have limited access to A cess various parts of the county. There was further A the two commuter rail lines operated by New Jersey

A mention of service accessibility gaps caused by a A

A Transit under contract to Metro-North. Service on

A lack of sidewalks and other accessible facilities, in

A these commuter lines are oriented primarily for New

A addition to problematic accommodations on some of A

A York City-bound trips via transfer points in northern A

A the smaller local transportation services such as the A

A New Jersey. Clarkstown Mini-Trans and the Spring Valley Jitney.

Service times vary across the county’s various Commenters noted that services do not operate late transportation providers. Among all transit services enough in the evening, and that the limited service on available in Rockland County, there is still relatively weekends is a problem. This was noted as an issue limited services available on Sundays, with only TOR for people who work later in the evening, and par- running on these days, TZx service on Saturdays and ticularly for the TRIPS paratransit services, though TRIPS paratransit available within the mandated ADA the service hours for ADA TRIPS is contingent on the service areas. TOR service is provided from 6:00 service hours of the individual TOR routes. Lengthy a.m. to at least 7:00 p.m. Monday to Friday and eight waiting periods for pick-up and transfer were cited of TOR’s ten routes provide some amount of week- when using TOR, thus limiting the usefulness of the end service. The TZx provides Saturday service. service. Commuter rail service is available along the Bergen County Line serving Suffern with inbound service Commenters noted that some customers require the New York City from 4:49 a.m. 10:53 p.m. This assistance when traveling, including supervision in same station is served with outbound trains from some circumstances, which some stakeholders indi- NYC from 6:54 a.m. to 2:41 a.m. with trains every cated was unavailable. Other commenters took issue hour in the off peak for either direction, and as often with the TRIPS’ limited service capacity and its in- as four trains an hour in either peak direction. Week- ability to meet demand, as well the lack of adequate end outbound trains run from 7:40 a.m. to 2:41 a.m. subscription service availability. with hourly service. The Pascack Valley Line, which serves Spring Valley, Nanuet, and Pearl River, serves Commenters identified information and technology these stations with inbound trains to NYC from 5:10 gaps as an issue. Specifically, some bus stop are a.m. to 3:46 p.m. with two additional evening trains. not clearly marked, and posted schedules do not There is weekend inbound service on this line from include information regarding the location of minor 6:05 a.m. to 8:11 p.m. with service every one to stops. There was also a lack of understanding with

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 regard to local information repositories, with scant awareness of 511NY, even though there is extensive 25 travel training across the county to teach people how to use the available transportation services. Com- pounding this issue is a lack of access or competen- A cy with technology (i.e., smartphones, computers), A A A

particularly among older adults. A A A A A A A

4.2.3 WESTCHESTER COUNTY A A A A

Service Assessment A A A A A

Three bus operators provide service in Westchester A A A

County under contract to the county as the Bee-Line A A

System. Fifty-nine routes operate throughout the A A A county; with higher frequency service available in A A the southern and central portions of the county, and A A A

more limited coverage in the lower-density northern A A

parts of the county. No Bee-Line System service is A A A

provided east of Interstate 684 in northern West- A A chester County and there is little cross-county ser- A A A A vice available in the northern portions of the county. A A The county is also served by Metro-North’s Hudson, Figure 22: TRAVEL TRAINING MTA Harlem and New Haven lines. Source: web.MTA.info

Bee-Line ParaTransit service is available within the 12:53 a.m., and outbound service from 6:05 a.m. County’s borders, not only within mandated ADA to 2:21 a.m. The Harlem Line operates weekday in- service areas. While some intra-county transfers bound service from 4:32 a.m. to 12:26 a.m., and may be required within Westchester, no ParaTransit outbound service from 6:06 a.m. to 2:24 a.m. The service is available outside of Westchester, though New Haven line operates weekday inbound service transfers between ParaTransit and Access-A-Ride from 4:56 a.m. to 1:10 a.m., and outbound service are available at two locations, on the east and west from 5:56 a.m. to 2:18 a.m. Each line operates trains sides of the Bronx. No similar transfer is available to at least every hour, with trains every half hour during Putnam County. Various demand-response services peak hours. Weekend service operates for a similar are available from many of the county’s municipali- time period, with less frequent service, for each line. ties, but these services do not cover the entirety of the county and have specialized eligibility. Public Comments about Gaps and Needs

Bee-Line System service is available weekdays from Commenters identified a variety of gaps and service 5:00 a.m. to 2:00 a.m., with slightly shorter service needs, all of which are summarized in Table 1. The hours on Saturday and Sundays. Bee-Line ParaTran- top issues in the county involve existing transporta- sit service is available at the same times as the fixed tion service hours, the cost of transportation in their route service. Service hours for the municipal de- area, and the relative travel time spent reaching cer- mand response services vary widely, but typically tain destinations. Also identified was a wider variety operate Monday to Friday during normal business of transportation limitations in Westchester County, hours. Metro North’s Hudson Line operates weekday many of which were focused on transportation op- inbound service to New York City from 4:44 a.m. to tions for people with disabilities. In particular, a lack of accessible facilities and pathways throughout the county, particularly near bus stops and rail stations, 4.3 NEW YORK CITY 26 and along roads to bus stops. There was specific mention of a lack of accessible features in the north- Service Assessment ern parts of the county, with focus on the absence of sidewalks, accessible ramps, and wheelchair land- As described in Chapter 3.2, public transit service in A New York City is indeed extensive. NYCT’s elevated A ing areas throughout the area. A specific point was A

A and underground subway system reaches most of

A raised by commenters about accessibility limitations A A at the White Plains TransCenter and the poor connec- the city, yet much of this extensive network is not A

A tions from the railroad station there to the Bee-Line usable by people who are unable to climb stairs. A

A Only 22% of the subway stations feature accessible A ParaTransit service. Commenters also noted a lack A

A entrances, and of those stations, accessible features A of accessible taxi services in the county. A

A may not be in service. The bus fleet is generally ac- A

A cessible, but vehicle speeds are limited where tran-

A Commenters noted the need for improved paratran-

A sit shares the City’s congested streets. Bus network

A sit routing and scheduling and for more transporta- A A coverage is also wide, but more important than cov- A tion options for those living in parts of Westchester A

A County that are served less by the Bee-Line System, erage is service frequency. Bus routes that serve the A A areas furthest from the subway network often do so A including a “last-mile” gap for home health aides A

A with headways that require transit customers to wait A travelling to clients’ homes. A for extended periods of time. A A A

A Service coordination issues raised included senior

A In addition to the fixed route service, Access-A-

A centers that do not refer people to available para- A

A Ride provides demand-response paratransit ser- A

A transit options, which may be caused by a lack of A A information. While 511NY, United Way’s 211 service, vice throughout the city with the ability to transfer and the county website provide ample transportation to paratransit service in Westchester and Nassau information, commenters indicated a lack of aware- counties. The Access-A-Ride service and subways ness of these information sources. Additionally, al- operate 24/7, as does most bus service. However, though there is relevant information online, many trips with Access-A-Ride must generally be reserved older adults do not have sufficient access to or com- one to two days in advance. petency with computers or smartphones. A need for a comprehensive source of information about Human-service organizations throughout New York all transportation options in the area was identified, City provide transportation services for medical, which would be available to those with and without social services, and programming trips. As noted access to the Internet. in Chapter 3, the number of providers and the target population that they serve vary by borough/ Commenters also identified coordination issues be- neighborhood. Staten Island has, by far, the fewest tween Bee-Line ParaTransit and paratransit provid- human-service agencies providing service. In all the ers outside of the county, making transfers difficult. boroughs, there are fewer community transportation Better coordination among transportation providers, providers for persons with disabilities compared to to both share resources but also promote their ser- services for older adults. Further, the agencies that vices, was urged. do provide service for persons with disabilities are more limited by trip type and are restricted by time of day.

In addition, New York City is served by livery vehicles (yellow and green cabs), black cars, commuter dollar vans, on demand services such as Uber and Lyft, and ferry service. Taken together with public

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 transportation, there are limited spatial and temporal gaps in New York City. 27

Public Comments about Gaps and Needs A

The public outreach identified several gaps and A A A

needs in each borough, and has been summarized A A in Table 4-1. Participants noted that Access-A-Ride A A service provided robust service for New York City. A A A However, they identified areas for improvement such A A A as Access-A-Ride’s reliability and on-time perfor- A A A

mance, improving coordination among provides to A A share resources, and routing optimization for group- Figure 23: BROOKLYN MEETING, OCTOBER A A ing picks up and identifying fastest routes. Attendees 2016 A A A discussed potential applications that would help in- A

Source: web.MTA.info A form individuals with notifications when Access-A- A A

created spatial gaps. In Staten Island, this limits the A

Ride is going to be late and real-time information on A

access for home health aides who are not able to A A current driver location and contact information. A

afford a car. Taxi service could be an alternative for A A

these target populations when there is a lack of pub- A A

Additional driver training for all providers was rec- A lic transit, but there is still a lack of accessible taxis. ommended to improve attitude toward the target A A The need for universal and improved wayfinding signs A A A

populations, sensitivity toward issues based on dis- A was raised, including repetitive signage, universal A ability, passenger safety, and teaching best practices A pictograms, increased installation of accessible pe- on how to properly load passengers. Customers destrian signals (APS), and use of emerging technol- need assistance when traveling, and participants felt ogy that is affordable for the targeted populations. In that drivers did not always provide that assistance. addition, it was noted that the visually impaired can Participants also responded that there are numerous have difficulties navigating the underground stations. subway stations in the city that are not accessible, Suggestions to improve navigation included the ex- limiting the ability to use the subway system. Travel pansion of APS at crosswalks, the use of beacon trainers and other workshop attendees noted major systems in stations, and ensuring wayfinding is con- problems with the target populations getting to bus sistent among transportation agencies. stops or stations. There are gaps in sidewalks that make it unsafe to walk to stations or stops. Addition- The innovative use of technology was urged to cre- al issues include a lack of accessible ramps at the ate a comprehensive information source about all stop and areas in Staten Island that are without side- readily available transportation options. Queens’ walks that lack concrete pads at the stops. Partici- participants noted that current information does not pants wanted more bus shelters to be constructed, include trips connecting outside of New York City. especially at key locations, for the target populations The 511NY service could be suited to provide this to have a safe place to wait. Furthermore, there is service. limited real-time information about the accessibility of a station or whether there are accessibility issues Affordability and payment methods were cited as ad- (i.e., a broken elevator). ditional barriers; as it is inconvenient to have different means of paying for paratransit and the bus In Manhattan and Staten Island, participants feel that or subway. Innovative solutions should be explored bus service (trips/hours) is too limited and that more such as cashless paratransit fare or transportation frequent service is necessary. Participants noted voucher programs (which participants noted has that bus routes have been taken away or altered in worked well in the past). the Washington Square area in Manhattan, which 4.4 LONG ISLAND service in Syosset, Bayville, Oyster Bay, Lido Beach, 28 Point Lookout, Locust Valley or Sands Point, and with limited service in Valley Stream, Woodmere, 4.4.1 NASSAU COUNTY Old Bethpage, Hicksville, Long Beach, Glen Cove Service Assessment and Lawrence. Requests for service that start or end A

A outside of the ¾-mile area are not accepted, though A A

A Bus service is provided in the county by a private there are no restrictions on trip types. Able-Ride ad- A A provider under contract to the county as the Nas- ditionally provides direct service to points approxi- A A sau Inter-County Express (NICE) system across 41 mately two miles east of the Nassau/Suffolk border. A A A bus routes. Commuter rail service is provided by For destinations further east, riders may transfer to A A A the Long Island Rail Road (LIRR) over nine of its 11 a SCAT bus at Walt Whitman Mall or Sunrise Mall. A A

A branches. Small bus systems are also operated by Similarly, transfers can be made to Access-A-Ride A

A the cities of Glen Cove and Long Beach. Able-Ride services in Queens at the Green Acres Mall, or at A

A provides paratransit service for people with disabili- Northwell Health. A A

A ties within the mandated ADA service areas of the A

A The demand response services offered by Long

A routes operated by NICE. Service is relatively limited A

A in the northeast portion of the county, as well as in Beach Transit for people with disabilities operates A A A the outer areas along the north and south shores. only from 5 a.m. to 5 p.m. Other municipal demand A

A There is also comparatively sparse service north and response providers offer a limited number of trips A A

A south of the Long Island Expressway between North each day or week, and the services are designed A

A Shore University Hospital and Jericho. for older adults. Temporal gaps also exist for private A A A

A non-profit transportation services, but are generally A A Seven municipal or community transportation pro- provided Monday through Friday 6:00 a.m. – 6:00 viders offer demand-response paratransit service p.m., with some limited weekend service. to the people of Nassau County. These communities include the City of Long Beach, City of Glen The LIRR serves 124 stations and more than 700 Cove, Town of Hempstead, and the Town of Oyster miles of track, with major branches running east/ Bay. Long Beach Transit provides transportation west, in Long Island, New York. The commuter for people with disabilities while the other munici- rail service is oriented primarily to serve New York pal services provide transportation for older adults. Pennsylvania Station. The LIRR has 11 passenger Such demand-response services do not exist in ar- branches, nine of which serve Nassau County. The eas outside of those municipalities unless provided LIRR runs 24 hours a day, 7 days a week, year- by a private provider. Eight private non-profit agen- round. LIRR service frequency is highest during the cies supplement the above services – two of which weekday AM and PM peaks with decreased frequen- provide countywide trips for any trip services. cies during off-peak times and weekends.

Several communities in Nassau County have lower Public Comments about Gaps and Needs levels of NICE, like Floral Park, Jericho, Levittown, East Norwich, Old Westbury, Muttontown, Syosset, Commenters identified several different types of North Hills, Williston Park, Baldwin, Franklin Square, gaps, which have been summarized in Table 4-1. and some coastal areas. NICE operates service Bus stop placements can often create notable last- seven days with some routes operating 24 hours, mile issues, particularly for home health aides. NICE though most routes typically begin service between routes can be indirect, meaning longer travel times 4:30 and 6 a.m. and end between 10 and 11:30 p.m. for certain users. Able-Ride operates only in the three-quarters of a mile area of a given fixed route bus service, and only Accessibility gaps at or near bus stops and rail sta- provides the service during the corresponding ser- tions limit mobility options, while new Able-Ride vice hours of any given bus route. Thus, there is no

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 vehicles were seen as having clearance issues for wheelchairs. 29

Commenters cited Able-Ride service coordination and reliability issues, including late pickups. Related A reliability issues included inconvenient pick-up and A A A

drop-off locations, some of which are located in iso- A A lated areas, leading to unsafe conditions, especially A A at night. A A A A A A

Information, knowledge, and communication gaps A A A

were also noted by commenters. Transit provider A A

call-centers close at 5:00 p.m., making it difficult to A A

get information after hours, particularly when there A A A is a disruption in service. Awareness and use of A A

511NYwas perceived as limited, as was its useful- A A Figure 24: LONG ISLAND COMMENT CARD A ness, because information is limited to one provider A A

EXAMPLE A at a time. Commenters perceived communication re- A Source: Project Team A garding Able-Ride arrival times and delays as poor, A A A with no capability to check on the status of a ride. its coverage area to anywhere within Suffolk Coun- A Commenters pointed out that significant barriers A A

ty. Commuter rail service is operated by the LIRR A A A

to technology adoption exist, particularly for older A along the Port Jefferson, Babylon, Ronkonkoma, and A adults, who make limited use of trip-planning apps Montauk branches. This service orients in the east- A like 511NY, Google Maps, and the like. Telephone- west direction for New York City-bound trips, with no based reservation system was seen as an unreliable north south oriented service. as a technology, since call wait times can take up to 40 minutes. Several temporal gaps exist in SCT’s service area, particularly during evening, late night, and week- 4.4.2 SUFFOLK COUNTY end periods. Most routes operate on weekdays and Service Assessment Saturdays. Sunday bus service however is available only on 12 of SCT’s 47 routes. In general, service Private operators provide bus service under contract on begins between 5:30 and 7:00 a.m. and ends be- with the county as Suffolk County Transit (SCT), tween 6:30 p.m. and 8:00 p.m. Temporal gaps in which provides service along 47 routes throughout service remain 8:00 p.m. – 5 a.m., a key concern the county. Several communities in Suffolk County for late-shift workers. SCAT is available during nor- receive limited service from SCT, particularly in the mal fixed-route service hours, weekdays 6:00 a.m. eastern parts of the county and along the north and – 8:30 p.m. and weekends 7:00 a.m. – 8:30 p.m. south shores. Huntington Area Rapid Transit (HART) The Port Jefferson Branch operates multiple inbound also serves the Huntington area on four fixed route weekday trains per hour from 4 a.m. to 11 p.m., with services, as well as offering a local paratransit ser- limited service from 11 p.m. to 4 a.m. Outbound service. Four of Suffolk’s ten municipal or community vice operates from 7 a.m. to 12 a.m. with limited transportation providers offer demand-response service in between. The Babylon Branch operates at paratransit service to people with disabilities in Suf- only four stations in Suffolk with inbound weekday folk County. All ten towns in Suffolk County offer service from 3:30 a.m. to 1:30 a.m., and outbound paratransit for older adults within their respective service from 3:00 a.m. to 1:45 a.m. The Ronkonko- jurisdictions. Suffolk County Accessible Transpor- ma branch operates inbound weekday service from tation (SCAT) paratransit service recently expanded 4:00 a.m. to 1:45 a.m., and outbound service from 9 a.m. to 2 a.m. with limited service in the early morn- ing. The Montauk branch operates inbound weekday beyond Suffolk. Providers and services have distinct 30 service between Patchogue and Penn Station from 5 eligibility, coverage, reservation, and service policies a.m. and 3 a.m., with five trips between Montauk and that may make transfers cumbersome. Penn Station and 14 trips between Speonk and Penn Station. Outbound trips operate from 8 a.m. to 12:30 Commenters observed that SCT/SCAT does not A

A a.m. with variations similar to inbound trips accord- provide up-to-date information about which stops/ A A

A ing to the destination. stations are ADA-accessible. Accessibility gaps at A A or near bus stops and rail stations limit the mobil- A A Municipal paratransit services for people with dis- ity of older adults and people with disabilities who A A A abilities operate only during limited periods, gener- depend on SCT and LIRR service. Bus stop spacing A A

A ally 8:00 a.m. – 3:00 p.m., Monday through Friday. was identified as a key challenge to mobility, since A A

A Only HART’s Special Needs service operates on Sat- stops are often spaced too far apart along arterial A

A urdays, 8:30 a.m. – 4:30 p.m., and none of the mu- streets to be accessible from residences or other A

A nicipal paratransit providers offers Sunday service. destinations on local streets. While SCT vehicles are A A

A These evening and weekend temporal gaps impede generally wheelchair-accessible, the impediments to A

A mobility for people with disabilities, who must rely access at bus stops may prevent older adults and A A

A on the County’s SCAT service that may or may not people with disabilities from boarding. These con- A A A be available. Similar temporal gaps exist for munic- ditions deter many ADA-eligible riders from taking A

A ipal-scale paratransit services open to older adults, fixed-route transit. A A

A since service is generally provided Monday through A

A Friday 8:00 a.m. – 3:00 p.m., with no weekend ser- Information gaps were also identified as an issue for A A A

A vice available. Suffolk County. While some county providers partici- A A pate in the 511NY trip planning service through infor- Public Comments about Gaps and Needs mation sharing agreements, many do not. The 211 service offers more information on human services Commenters identified a wide variety of transpor- transportation providers, though the information is tation challenges and gaps (see Table 4-1). Com- not regularly updated. In particular, social workers menters noted limited SCT and SCAT service hours, who work on behalf of older adults or people with and requested shorter reservation windows for SCAT. disabilities may not be well versed in SCT service The length of some trips on SCT routes was also not- and may direct their clients to human services trans- ed, and commenters suggested that both SCT and portation, even when fixed-route service may bet- SCAT service could be improved with better routing ter meet their needs. Commenters generally agreed and scheduling to improve travel times. that better maps and online information about human services transportation are needed. Stakehold- Coordination gaps were also identified and com- ers observed that many older adults lack access to menters proposed that human services transporta- web-based technologies, personal computers, or tion providers and paratransit operators alike need a smartphones, making technology-based solutions better means to coordinate and/or pool similar trips. difficult to implement for this population. Similarly, A more efficient dispatch system could pool trips few older adults use trip-planning apps like 511NY, with multiple intermediate stops. Furthermore, many Google Maps, and the like. municipal human services transportation providers cannot cross municipal boundaries and have restrictive policies with respect to which trip purposes are eligible.

Commenters noted the lack of interoperability between the technology systems of various operators as a significant barrier for riders traveling within and

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 31 P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P

Photo Source: NYC DOT P P P P P P P P P P

5 PRIORITY OPPORTUNITIES P P P P P

FOR FUTURE INVESTMENT OR P P P P

ENHANCED COORDINATION P P P P

The primary purpose of this Coordinated Plan is to provide guidance for making P P future funding decisions and project selections throughout the NYMTC planning P P P area. Per federal requirements, projects selected for specific kinds of federal fund- P P P P

ing (which could be programs, activities, or physical projects intended to address P the gaps or needs identified in the Plan) must be included in the Plan to be eligible. P “Inclusion” in the Plan need not be by specific reference; rather, consistency with the priorities for investment defined in this chapter should in most cases confer the necessary funding eligibility.

This chapter presents potential solutions to the various gaps, needs, and travel challenges identified for each county/borough through the planning process and discussed in Chapter 4. These solutions are identified as priority opportunities for future investment or enhanced coordination. They can be used with the spatial information on the target populations in Appendix B to target future investments and activities. 5.1 PRIORITY INVESTMENT/ 32 COORDINATION OPPORTUNITIES

Table 2 presents priority opportunities for investment and/or enhanced coordination recommended by this

P Coordinated Plan to address identified gaps and P P P needs. Included is a brief description of each priority P P

P opportunity, an assessment of its relative cost, and P P

P an example of its current use in the NYMTC planning P

P area, where applicable. P P P

P Transit providers, county or municipal governments, P P

P and/or human services organizations could imple- P P

P ment many of the investment and coordination op- P P P portunities identified in Table 2 at the county or bor- P P

P ough level, depending on the identified needs and the P

P concentrations of the target populations. However, P P

P some of the identified opportunities may be best P P P achieved by organizations working together through- P

P out the NYMTC planning area or within logical subar- P P

P eas. Those opportunities include: P P P P P

P Transfer policies between paratransit service P P providers that would make intercounty or even P

P interstate travel more feasible and convenient P

P for customers, enabling access to regional P employment, health care, and shopping des- P

P tinations P P P

P Travel options for employees such as home P

P health aides traveling from New York City to P P suburban Long Island or Lower Hudson Val- P ley communities, who are currently challenged P P P by limited connecting services and/or lengthy P

P travel times in the reverse commute direction

Accessibility improvements to transit stations, bus stops, and street and roadway improvements

Standardized driver/customer service training practices

Provision of centralized transportation information, especially a comprehensive one-call/ one-click system

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 Table 2: PRIORITY INVESTMENT/COORDINATION OPPORTUNITIES 33 Source: Project Team

INVESTMENT/COORDINATION RELATIVE EXAMPLES FROM THE NYMTC DESCRIPTION OPPORTUNITY COST* PLANNING AREA P P P Paratransit Services P P P P

Developmental disability P P agencies contract for service P P

Expanded capacity through more through Interagency Transpor- P

efficient use of vehicles--joint 5310 tation Solutions (IATS) in Staten P Shared use of human service trans- applications for shared vehicles, Island and elsewhere in NYC; P P

$ P portation and paratransit vehicles contracting for service between Community Program Centers P

providers, purchase of available (CPC) in Suffolk borrows 5310 P P P seats, vehicle pool vehicles from UCP Long Island; P P

agencies in Rockland contract P P

for service with TRIPS P P P Suffolk County Office for Peo- P Sharing licenses for reservations/ P

ple with Disabilities and SCAT P Shared technology licenses among dispatching software, for example, P providers $ share a license for paratransit P to improve capability and reduce reservations and scheduling P P

costs P software P P P

Ability for customer to place, P P

Online reservation systems to com- P change, or cancel paratransit trip $ Access-A-Ride "Manage My plement traditional phone systems reservations using a web-based Trips" system P P

system P P P

Providers or partner organizations P P

recruit and train aides to assist P

Provision of aides or escorts to P paratransit customers while on- $ provide passenger assistance P

board vehicles; also known as "bus P

buddy" programs. P P P

Continued investment in services Expanded paratransit services, P Support for services that currently that are currently supported with P $$$ Mobility Management, and P

receive Section 5310 funding P funding from Section 5310 and other programs and services other sources P P

Continued support for purchases of P

Many vehicles throughout P new and replacement vehicles for P

Vehicle purchases and replacements $$$ the planning area purchased P

traditional and other types of 5310 P

through Section 5310 P subrecipients P P

Investment in technology for pro- P Investment in technology viders that would improve routing, $ scheduling, and payment options Additional resources to enable Substantially increased funding for paratransit providers to handle trips paratransit services with fewer capacity constraints that $$$ can lead to on time performance and reliability issues

*Relative Cost Note: $ is < $100,000, $$ is between $100,000 and $500,000, and $$$ is > $500,000 TABLE 2, CONT: PRIORITY INVESTMENT/COORDINATION OPPORTUNITIES 34 Source: Project Team

INVESTMENT/COORDINATION RELATIVE EXAMPLES FROM THE NYMTC DESCRIPTION P OPPORTUNITY COST* PLANNING AREA P P P Fixed-Route Transit Services P P P P Addition of roadway, sidewalk and P P facilities improvements, including P

P ramps, elevators, detectable warn- P ings, or other accessibility features

P Transit station accessibility improve- LIRR Station Accessibility

P to transit stations. Section 5310 $$$

P ments Improvements

P funds may be used to make im- P

P provements to non-key rail stations P P where such improvements are not P P

P required by the ADA. P

P Physical Accessibility Improvements P P P

P NYC DOT CityBench program P

P places benches at bus stops P

P in commercial areas and those P P Bus shelters and benches at Installation of shelters and stops to $$ with high concentrations of old- P stops make bus stops more comfortable

P er adults; Westchester County P

P has a schedule for installing P shelters P P

P Installation of curb extensions, curb NYC DOT Safe Routes to Transit

P $-$$$ P Bus stop accessibility improve- ramps, transit shelters and signage program: Bus Stops Under the P ments to accommodate users of wheel- (depending El, Sidewalks to Buses, Sub- P

P on number)

P chairs way/Sidewalk Interface P

P $-$$$ P Sidewalk is extended into street for Various throughout the planning P Bus bulbs use as a bus stop (depending area.

P on number) P P P Installation of concrete pad at bus P Various throughout the planning P Bus pads stops to prevent roadway hum- $-$$ area.

P mocks. P P P Construction of raised crosswalks P Raised Crosswalks Pilot Pro-

P calms traffic and increases pedes-

P gram constructs raised cross- P trian visibility on residential streets P Raised crosswalks near transit corridors and helps $$ walks on residential streets P facilitate safe travel by people who near transit corridors and major use wheelchairs and pedestrians transfer points Speed Cushion Pilot Program Speed cushions are used on transit constructs speed cushions Speed cushions corridors where traditional speed $$ on transit corridors and major humps are not feasible, calming transfer points where traditional vehicular speeds speed humps are not feasible These are improvements to help pedestrians safely reach transit stops and key destinations, and could NYC DOT Tactile Guideways Enhanced pedestrian access include a variety of treatments such $-$$$ Pilot Program will install tactile improvements as modified sidewalks, roadway (depending directional guidance on side- medians, curb cuts, intersection on number) walks near transit corridors and improvements, etc. that enhance major transfer points safety and accessibility.

*Relative Cost Note: $ is < $100,000, $$ is between $100,000 and $500,000, and $$$ is > $500,000

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 TABLE 2, CONT: PRIORITY INVESTMENT/COORDINATION OPPORTUNITIES 35 Source: Project Team

INVESTMENT/COORDINATION RELATIVE EXAMPLES FROM THE NYMTC DESCRIPTION OPPORTUNITY COST* PLANNING AREA P P P Sidewalk is extended into street P P

to shorten crossing distance and $-$$ P Various throughout the planning P Curb Extensions increase pedestrian safety. Also (depending P P known as bump-outs, or neck- on number) area. P P

downs. P P

NYC DOT Accessible Pedestrian P P

Signals Program for placement P Devices that alert blind or low- of devices on pedestrian signal P P

$-$$ P

Accessible Pedestrian Signals vision pedestrians to the Walk and poles to let pedestrians know P (depending P (APS) at intersections Don't Walk cycles at signalized in- that it is safe to cross at an P P

on number) P

tersections using non-visual means intersection through audible P

signals, verbal messages, and P P vibrating surfaces P P P Lifts, ramps, wheelchair secure- P Accessibility features and equip- Various throughout the planning P ment systems, automated an- $ P P

ment for vehicles area. P nouncement systems P P P

Rectangular Rapid Flashing Bea- P P

cons (RRFBs) supplement warning P

signs at uncontrolled intersections P P

or mid-block crosswalks. P

(RRFB’S) Rapid Rectangular Brookhaven, Suffolk County, P Flashing Beacons $$ New York. P RRFBs feature flashing, high- P P P

intensity LEDs that alert motor- P

ists that pedestrians are using the P crosswalk. P P P

Information & Communication P P P Westchester, Rockland, and P Centralized directory of transpor- Information about available ser- NYCDOT directories; United P vices over the phone, online, or in a $ P tation information printed directory Way 211 service in Westches- P ter; 511NY throughout the state P P P

Ability to track vehicle location and P P

receive email or text in the event P Although not specific to spe- P Enhanced 511NY and mobile app of a delay would make schedule cialized services, ride hailing P for real-time paratransit vehicle delays less burdensome on riders. $ P location Could be created by application de- companies make use of similar velopers using data from paratransit technologies providers. Wayfinding is knowing where you are in an environment, knowing where your desired location is, and Wayfinding and navigation knowing how to get there from your enhancements for people with present location. For disabled pe- $ - $$$ Pedestrian wayfinding (Manhat- disabilities destrians, wayfinding tools could be tan, Brooklyn and Queens) advanced tech networks, portable devices, or low tech environmental modifications. E-alerts sent to phone or email Mobile app for real-time acces- Application developers create app available through MTA website sibility information for passengers using data from $ and Google Maps; service transit providers alerts available in Moovit app

*Relative Cost Note: $ is < $100,000, $$ is between $100,000 and $500,000, and $$$ is > $500,000 TABLE 2, CONT: PRIORITY INVESTMENT/COORDINATION OPPORTUNITIES 36 Source: Project Team

INVESTMENT/COORDINATION RELATIVE EXAMPLES FROM THE NYMTC DESCRIPTION

P OPPORTUNITY COST* PLANNING AREA P P P Sidewalk conditions and mobility

P barriers are constantly changing. P P

P A mobile application to display and P

P share accessibility information and

P accessible routes would assist dis- P Mobile app for real-time pe- P destrian trip planning and data abled and older adult pedestrians. $$ P The application could data collected

P collection P by the sensors (GPS, gyroscope, P accelerometer, and compass) to P P P

P monitor surface quality of side-

P walks, slopes, curbs, bumps, etc. P P

P on the map. P P

P Centralized phone number and P website for information and some P P One-Call /One-Click System built or all of the following: trip planning 511NY provides information P $$$ P around existing 511NY (person or automated), reservations and automated trip planning P P P assistance, and/or online reserva-

P tions for a variety of providers P P P

P Service Enhancement P P P

P Expanded paratransit service Service beyond the required ADA Countywide service in West- P areas service area $$ chester, Suffolk, Rockland P P P P

P Travel training provided by NYC

P Dept. of Education, UCP of P NYC, Little Flower Children and P

P Individuals with disabilities or older Family Services of NY (NYC P adults receive instruction to enable and Long Island); JCC of the P Travel training $ P them to use fixed route services Greater Five Towns (Nassau); P safely and independently Jawonio Community Employ- P ment Services, Rockland Psy- P

P chiatric Center, Mental Health P P Assoc. of Rockland (Rockland) P P P P Support for the purchase of acces- P Accessible taxi vehicles sible vehicles by taxi providers $-$$ P

Increased days/hours of fixed- New fixed route service; paratransit route or paratransit service; new service beyond the required match $-$$ New Sunday service in Suffolk and extended routes to fixed route service days/hours Westchester RideConnect, Volunteer driver programs Economical way to provide trips in $ Town of Shelter Island, Rock- rural or underserved areas land Psychiatric Center Subsidized rides with taxi providers Taxi or flexible voucher pro- or a flexible mix of public transit Westchester, Rockland, North grams operators, nonprofit providers or $ Hempstead taxi voucher pro- friends/family/neighbors grams Paratransit service is used to Paratransit feeder service to provide access between homes or Westchester paratransit trans- fixed-route transit (bus & rail) final destinations and fixed route $ fer point at White Plains station services

*Relative Cost Note: $ is < $100,000, $$ is between $100,000 and $500,000, and $$$ is > $500,000

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 TABLE 2, CONT: PRIORITY INVESTMENT/COORDINATION OPPORTUNITIES 37 Source: Project Team

INVESTMENT/COORDINATION RELATIVE EXAMPLES FROM THE NYMTC DESCRIPTION OPPORTUNITY COST* PLANNING AREA P P P Public bike share systems typi- P P

cally utilize a bike designed for an P P

abled-bodied commuter. A diverse P P Cycling as a modes of trans- community needs different types P

Various throughout the planning P portation for older adults and of bikes for different user abili- $ - $$ area. P persons with disabilities ties and trip purposes. Accessible P P

bike sharing could include tandem, P hand cycle, electric assist, and / or P P

three-wheeled cargo bikes. P P P P

Agencies provide subsidy to P P

Subsidized Internet-based ride P hailing service for supplemental customers to purchase trips from P transportation network companies $ P

service and/or first mile/last mile P (TNCs), also known as ride-hailing P connections P

services P P P

Coordination P P P P

Mobility Managers serve as policy P

coordinators, service brokers, P Mobility Management programs P and customer travel navigators. P Mobility Manager programs (new are in operation in NYC and P & enhanced) They help communities develop $ Nassau, Rockland, and West- P transportation coordination plans, P

chester counties P P

programs, and policies, and build P

local partnerships. P P P

Providers develop joint procedures P to make trips that require a transfer P P

Transfer policies between para- from one service area to another SCAT customers can transfer to P easier for customers, including: Able-Ride - SCAT coordinates P

transit providers and/or human $ P services providers trip reservations, safe and com- reservation with Able-Ride for P P

fortable transfer point, schedule customer P

coordination and vehicle wait times, P

and fare payment P P

Lead provider or Mobility Manager P P makes training modules or materi- P P

als available to other providers; P P providers jointly develop online P training program. P P Providers agree to include core top- Coordinated training programs ics in their training programs, such $ as sensitivity, disability awareness, or passenger assistance. Providers make open spaces in training classes available to staff of other organizations. Home Health Aides Through 511NY Rideshare, individuals living and working in similar areas would lease a van and share Vanpools the expense of a reverse commute $ 511NY Rideshare trip from NYC to one of the suburban counties.

*Relative Cost Note: $ is < $100,000, $$ is between $100,000 and $500,000, and $$$ is > $500,000 TABLE 2, CONT: PRIORITY INVESTMENT/COORDINATION OPPORTUNITIES 38 Source: Project Team

INVESTMENT/COORDINATION RELATIVE EXAMPLES FROM THE NYMTC DESCRIPTION

P OPPORTUNITY COST* PLANNING AREA P P P Arrangement by a transit provider

P or other organization to provide vol- P P

P unteer rides to home health aides

P Volunteer drivers to clients' P homes from train stations from bus or rail stations to client's $ RideConnect in Westchester P homes. See also Uber/Lyft subsi- P

P dies for first mile/last mile connec-

P tions below. P P

P Agencies provide subsidy to P P Subsidized taxi or ride-hailing customers to purchase trips from P P

P service for first-mile/last-mile transportation network companies $ P P travel (TNCs), also known as ride-hailing P services P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P

*Relative Cost Note: $ is < $100,000, $$ is between $100,000 and $500,000, and $$$ is > $500,000

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 5.2 REGIONAL PLANNING 5.2.2 FUNDING FOR PARATRANSIT AND HUMAN CONSIDERATIONS SERVICES TRANSPORTATION SERVICES 39

Maximizing the priority opportunities for investment One of the top issues raised by commenters in nearly and coordination requires regional planning and all boroughs and counties was the availability and

procedural considerations to be addressed in the quality of paratransit service. Reported paratransit P P P NYMTC planning area in order to foster consistency service issues such as long travel times, untimely P P

pickups, and missed trips often indicate that more P

across jurisdictions, address procedural hurdles and P P P undertake relevant regional planning initiatives. vehicles are needed to meet demand adequately. In P

addition, individuals and organizations that provide P P Toward that end, this Coordinated Plan identifies the programs and services for older adults indicated a P P P following areas related to the priority opportunities need for more transportation services than can be P P P for further consideration in NYMTC’s regional plan- provided with current resources. Significantly in- P P P ning process: creased funding for paratransit services and human P P P

services transportation provided by county or mu- P P

5.2.1 RIDE-HAILING SERVICES OUTSIDE OF NEW P

nicipal governments or community-based organiza- P YORK CITY P tions is an issue to be considered throughout the P P P

NYMTC planning area. P

Commenters from all counties and boroughs ex- P P P

pressed interest in the potential of Internet-based P P ride-hailing services such as Uber or Lyft, with or P P

5.2.3 FUTURE OF MEDICAID NON-EMERGENCY P without subsidies, to help overcome first-mile/last- MEDICAL TRANSPORTATION P P

mile challenges for transit users and provide addi- P P tional capacity for specialized services and paratran- Developments in health care policy at the federal lev- P P P sit services. Despite concerns regarding insurance el may affect public paratransit and human services P P coverage, inaccessibility of ride-hailing services for transportation providers in the future. Implementa- P P individuals who use wheelchairs, and reluctance or tion of the Affordable Care Act (ACA), which features P P inability of some rider groups, such as older adults, expansion of Medicaid eligibility and the mandated P P P to explore use of such services, ride-hailing services NEMT services that facilitate access to covered P offer an innovative approach to enhancing services, health care services for Medicaid-eligible individu- P P addressing some service gaps, and meeting mobility als, is not complete. Impacts of the ACA on trans- P P P needs. portation providers have not yet been identified or P P

evaluated fully. Expanded NEMT could bring needed P P additional revenues to public and community trans- P

Uber and Lyft operate legally in New York City. Ser- P vices are also available in some of the surrounding portation providers. However, in conjunction with P counties, but there is no legal authorization for them the growing trend toward statewide or regional NEMT to do so. Legislation is currently pending with the brokerages that employ a capitated rate structure, New York State Legislature to legalize ride-hailing increased NEMT coupled with insufficient revenues services outside of New York City. Questions about to cover the costs of those services could lead to the appropriate degree of regulation and the impact withdrawal of providers from NEMT networks and/ of legal upstate ride-hailing services operating ille- or use of public paratransit services by brokers with gally in the city on traffic and Taxi and Limousine payment of public fares only. In any case, new fed- Commission (TLC) enforcement resources will need eral health care legislation, which is likely to propose to be answered as legislative options are consid- a reduced federal role in the Medicaid program, is ered. Nevertheless, this is an issue of importance to currently being formulated and discussed. stakeholders in the NYMTC planning area. 5.2.4 POTENTIAL MOBILITY MANAGEMENT PILOT Stakeholders in the NYMTC planning area may want 40 PROGRAM, NYS OFFICE OF PERSONS to keep track of this effort as it moves forward, to WITH DEVELOPMENTAL DISABILITIES stay abreast of chances to participate in coordina- (NYSOPWDD) tion or mobility management activities and any as- Building on the work of the Olmstead Development sociated funding opportunities. P P

P and Implementation Cabinet, the New York state leg- P

P islature included language in the state fiscal year P P P 2015-2016 budget requiring NYSOPWDD to facilitate 5.2.5 ACCESSIBLE TAXI SERVICE P P

P a study of the state’s transportation system and the

P Commenters in all of the suburban counties and sev- P extent to which it meets the needs of people with eral New York City boroughs expressed a desire for P

P disabilities, particularly for non-medical trips, and P more accessible taxi service in their communities. P the potential for mobility management practices to P

P Different entities regulate taxi providers throughout P P improve access to transportation for that group. Fo- P the NYMTC planning area, from individual suburban P P

P cusing on, but not limited to, individuals receiving municipalities to county-level commissions to the P services from OPWDD, the Department of Health P

P New York Taxi and Limousine Commission. How- P (DOH), and Office of Mental Health (OMH), the study P ever, a regional agreement on the need for this type P

P included the following components:

P of service might encourage those various entities to P P P Extensive stakeholder outreach to learn about support and expand the acquisition of accessible ve- P

P transportation services, challenges and needs hicles by taxi operators. P P

P from funding agencies, public and nonprofit

P transportation providers, users, and potential

P 5.2.6 PHYSICAL ACCESSIBILITY IMPROVEMENTS

P users representing urban, suburban, and rural P P

P areas P P

P Commenters in most of the boroughs and one subur-

P Analysis of existing transportation services, ban county indicated that they would like to see more P

P gaps, and future needs accessibility features in rail and transit stations. Ac- P

P cessibility improvements at transit stations not des- P Research into examples of best practices from P P ignated as key stations as required by the ADA are an

P New York State and across the country

P eligible use of Section 5310 funding. Such projects

P are likely to require a significant level of investment; P Development of a recommended Mobility Man- P P agement program for state-level human ser- station accessibility improvements could easily ab- P

P vice agencies, including a mobility manage- sorb all of the NYMTC planning area’s Section 5310 P P ment pilot program P funding. However, the outreach conducted as part of P The recommended pilot program calls for implemen- the development of this Coordinated Plan highlights tation of three specific mobility management strate- the importance of considering non-key station ac- gies in three regions, in concert with the implementa- cessibility improvements as other investment deci- tion of coordinated human service transportation at sions for the NYMTC planning area are discussed in the state level. The goal of the pilot program would the future. be to demonstrate the effectiveness of mobility management activities to expand successful practices statewide. The three initial recommended areas are 5.2.7 SECTION 5310 PROGRAM ADMINISTRATION Western NY, Central NY, and the Capital region; the recommended structure for mobility management Commenters noted several procedural issues with activities is the creation of a Regional Coordinating the Section 5310 program. Addressing these issues Council in each area. The three recommended pilot would increase the utility of the program to current strategies are a One-Call / One-Click system, travel and future subrecipient: training, and travel vouchers.

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 Clarifying vehicle-sharing policies. Some subrecipients believe that they are prohibited from 41 sharing a vehicle with another organization or providing service to older adults or people with disabilities who are clients of another organi-

zation. P P P P

Reducing the length of time for reimbursement P P P

to subrecipients, which can cause cash flow P P problems for small organizations. P P P P

Obtaining 5310 reporting from people who P P

receive the service, in addition to information P P

that providers are required to submit. P P P P P P P P

5.3 CONCLUSIONS P P P P

The investment and coordination opportunities pre- P P P

sented in this chapter offer potential solutions to the P P P transportation gaps and needs for older adults and P P people with disabilities identified in this plan. The P P P opportunities listed in Table 2 can be used as a guide P P to project selection when decisions about Section P P P

5310 and other sources of federal funding are made. P P

Other solutions are also possible, and could be con- P P sidered as part of future funding decisions for the P P NYMTC planning area. P P P P P P P P P P P P P P P P P P P ENDNOTES 43 i. As the result of recent procurement for brokerage services in the NYC region, MAS will assume

responsibility for brokerage of NEMT services in NYC later in 2017. P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P

Appendices Public Transit -- Human Services Transportation Plan 2017

Photo Source: NYC DOT APPENDIX CONTENTS

6-A LITERATURE REVIEW ��A-1 A-1 Section 5310 Overview ��A-1 A-2 Review of NYMTC Coordinated Plans ��A-3 A-3 Lower Hudson Valley ��A-4 A-4 New York City ��A-7 A-5 Long Island ��A-10 A-6 Review of Additional NYMTC Plans ��A-18 A-7 County transportation plans and other relevant county plans and studies ��A-19 A-8 Federal Notices ��A-22 6-B DEMOGRAPHIC PROFILES OF THE TARGET POPULATIONS ��B-1

B-1 Lower Hudson Valley ��B-1 B-2 New York City ��B-19 B-3 Long Island ��B-51 6-C TRANSPORTATION PROVIDERS ��C-1

C-1 Lower Hudson Valley �� C-3 C-2 New York City �� C-18 C-3 Long Island �� C-40 6-D PUBLIC INPUT: WORKSHOP AND SURVEY COMMENTS ��D-1

D-1 Lower Hudson Valley �� D-3 D-2 New York City �� D-7 D-3 Long Island �� D-17 D-4 Workshop Comments �� D-21 D-5 Survey Comments �� D-58 D-6 Survey Results �� D-74 6 E DESCRIPTION OF INVESTMENT OPPORTUNITIES �� E-1

E-1 Paratransit Services ��E-1 E-2 Fixed-Route Transit Services ��E-14 E-3 Physical Accessibility Improvements ��E-16 E-4 Information and Communication ��E-20 E-5 Service Enhancement ��E-27 E-6 Coordination ��E-42 E-7 Home Health Aides ��E-46 TABLE

Table A 1: Projects Funded by 5310, 5316, AND 5317 (LOWER HUDSON VALLEY) ��A-6 Table A 2: Projects Funded by 5310, 5316, AND 5317 (NEW YORK CITY) ��A-9 Table A 3: Projects Funded by 5310, 5316, AND 5317 (LONG ISLAND) ��A-11 Table A 4: Priority Strategies (NEW YORK CITY) ��A-12 Table A 5: Priority Strategies (LONG ISLAND) ��A-13 Table A 6: Priority Strategies (LOWER HUDSON VALLEY) ��A-15 Table B 1: Population Change by County (Lower Hudson Valley) ��B-2 Table B 2: Population Change by County (Lower Hudson Valley) ��B-2 Table B 3: Older Adults (65+) by County Subdivision (PUTNAM COUNTY) ��B-3 Table B 4: Persons with Disability by County Subdivision (PUTNAM COUNTY) ��B-5 Table B 5: Older Adults (65+) by County Subdivision (ROCKLAND COUNTY) ��B-7 Table B 6: Persons with a Disability by County Subdivision (ROCKLAND COUNTY) ��B-10 Table B 7: Older Adults (65+) by County Subdivision (WESTCHESTER COUNTY) ��B-13 Table B 8: Persons with a Disability by County Subdivision (WESTCHESTER COUNTY) ��B-16 Table B 9: Population Change by Borough (NEW YORK CITY) ��B-19 Table B 10: Target Populations by Borough (NEW YORK CITY) ��B-19 Table B 11: Target Populations and Density by Borough (NEW YORK CITY) ��B-20 Table B 12: Older Adults (65+) by Zip Code (THE BRONX) ��B-21 Table B 13: Persons with a Disability by Zip Code (THE BRONX) ��B-24 Table B 14: Older Adults (65+) by Zip Code (BROOKLYN) ��B-27 Table B 15: Persons with a Disability by Zip Code (BROOKLYN) ��B-30 Table B 16: Older Adults (65+) by Zip Code (MANHATTAN) ��B-33 Table B 17: Persons with a Disability by Zip Code (MANHATTAN) ��B-36 Table B 18: Older Adults (65+) by Zip Code (QUEENS) ��B-39 Table B 19: Persons with a Disability by Zip Code (QUEENS) ��B-42 Table B 20: Older Adults (65+) by Zip Code (STATEN ISLAND) ��B-45 Table B 21: Persons with a Disability by Zip Code (STATEN ISLAND) ��B-48 Table B 22: Population Change by County (LONG ISLAND) ��B-51 Table B 23: Target Population by County (LONG ISLAND) ��B-51 Table B 24: Older Adults (65+) by Census Place (NASSAU COUNTY) ��B-52 Table B 25: Persons with a Disability by Census Place (NASSAU COUNTY) ��B-55 Table B 26: Older Adults (65+) by Census Place (SUFFOLK COUNTY) ��B-58 Table B 27: Persons with a Disability by Census Place (SUFFOLK COUNTY) ��B-61 Table C 1: Putnam County Transportation Providers (LOWER HUDSON VALLEY) �� C-3 Table C 2: Putnam County Providers and Target Populations (LOWER HUDSON VALLEY) �� C-5 Table C 3: Rockland County Transportation Providers (LOWER HUDSON VALLEY) �� C-6 Table C 4: Rockland County Providers and Target Populations (LOWER HUDSON VALLEY) �� C-9 Table C 5: Westchester County Transportation Providers (LOWER HUDSON VALLEY) �� C-10 Table C 6: Westchester County Providers and Target Populations (LOWER HUDSON VALLEY) �� C-17 Table C 7: New York City Transportation Providers (NEW YORK CITY) �� C-18 Table C 8: The Bronx Transportation Providers (NEW YORK CITY) �� C-20 Table C 9: The Bronx Providers and Target Populations (NEW YORK CITY) �� C-23 Table C 10: Brooklyn Transportation Providers (NEW YORK CITY) �� C-24 Table C 11: Brooklyn Providers and Target Populations (NEW YORK CITY) �� C-29 Table C 12: Manhattan Transportation Providers (NEW YORK CITY) �� C-30 Table C 13: Manhattan Providers and Target Populations (NEW YORK CITY) �� C-32 Table C 14: Queens Transportation Providers (NEW YORK CITY) �� C-33 Table C 15: Queens Providers and Target Populations (NEW YORK CITY) �� C-37 Table C 16: Staten Island Transportation Providers (NEW YORK CITY) �� C-38 Table C 17: Staten island Providers and Target Populations (NEW YORK CITY) �� C-39 Table C 18: Nassau County Transportation Providers (LONG ISLAND) �� C-40 Table C 19: Nassau County Providers and Target Populations (LONG ISLAND) �� C-44 Table C 20: Suffolk County Transportation Providers (LONG ISLAND) �� C-45 Table C 21: Suffolk County County Providers and Target Populations (LONG ISLAND) �� C-50 Table D 1: Putnam County Condensed Needs from Workshop Comments (LOWER HUDSON VALLEY) �� D-3 Table D 2: Putnam County Condensed Solutions from Workshop Comments (LOWER HUDSON VALLEY) �� D-3 Table D 3: Rockland County Condensed Needs from Workshop Comments (LOWER HUDSON VALLEY) �� D-4 Table D 4: Rockland County Condensed Solutions from Workshop Comments (LOWER HUDSON VALLEY) �� D-5 Table D 5: Westchester County Condensed Needs from Workshop Comments (LOWER HUDSON VALLEY) �� D-6 Table D 6: Westchester County Condensed Solutions from Workshop Comments (LOWER HUDSON VALLEY) �� D-6 Table D 7: The Bronx Condensed Needs from Workshop Comments (NEW YORK CITY) �� D-7 Table D 8: The Bronx Condensed Solutions from Workshop Comments (NEW YORK CITY) �� D-7 Table D 9: Brooklyn Condensed Needs from Workshop Comments (NEW YORK CITY) �� D-9 Table D 10: Brooklyn Condensed Solutions from Workshop Comments (NEW YORK CITY) �� D-9 Table D 11: Manhattan Condensed Needs from Workshop Comments (NEW YORK CITY) �� D-11 Table D 12: ManhAttan Condensed Solutions from Workshop Comments (NEW YORK CITY) �� D-11 Table D 13: Queens Condensed Needs from Workshop Comments (NEW YORK CITY) �� D-13 Table D 14: Queens Condensed Solutions from Workshop Comments (NEW YORK CITY) �� D-13 Table D 15: Staten Island Condensed Needs from Workshop Comments (NEW YORK CITY) �� D-15 Table D 16: Staten Island Condensed Solutions from Workshop Comments (NEW YORK CITY) �� D-15 Table D 17: Nassau County Condensed Needs from Workshop Comments (LONG ISLAND) �� D-17 Table D 18: Nassau County Condensed SOLUTIONS from Workshop Comments (LONG ISLAND) �� D-18 Table D 19: Suffolk County Condensed Needs from Workshop Comments (LONG ISLAND) �� D-19 Table D 20: SUFFOLK County Condensed SOLUTIONS from Workshop Comments (LONG ISLAND) �� D-20 Table D 21: Workshop Comments (ALL COUNTIES, SORT BY COUNTY) �� D-21 Table D 22: Survey Comments (ALL COUNTIES) �� D-58 Table D 23: Question 7 Does your organization provide transportation services (operate vehicles, provide volunteer rides, contract for transportation, buy/distribute transit tickets or passes, subsidize transportation vouchers)? (NEW YORK CITY) �� D-75

Table D 24: Question 8 Question 8 Please say a few words about public transit/human services transportation successes in your community. (NEW YORK CITY) �� D-76

Table D 25: Question 10 Please rank the top transportation challenges faced by your customers/clients, with 1 representing the top challenge. (NEW YORK CITY) �� D-77

Table D 26: Question 7 Does your organization provide transportation services (operate vehicles, provide volunteer rides, contract for transportation, buy/distribute transit tickets or passes, subsidize transportation vouchers)? (LONG ISLAND) �� D-82

Table D 27: Question 8 Question 8 Please say a few words about public transit/human services transportation successes in your community. (LOND ISLAND) �� D-83

Table D 28: Question 10 Please rank the top transportation challenges faced by your customers/clients, with 1 representing the top challenge. (LONG ISLAND) �� D-85

Table D 29: Question 7 What are the top five destinations for your customers? Please include name (such as Walmart), city/town, and street if there is more than one store/office/facility in that city/town. (LOWER HUDSON VALLEY) �� D-90

Table D 30: Question 8 Please say a few words about public transit/human services transportation successes in your community. (LOWER HUDSON VALLEY) �� D-91

Table D 31: Question 10 Please rank the top transportation challenges faced by your customers/clients, with 1 representing the top challenge. (LOWER HUDSON VALLEY) �� D-93 FIGURES

Figure B 1: Older Adults (65+) by Census Tract (PUTNAM COUNTY) �� B-3 Figure B 2: Older Adults (65+) per Square Mile by Census Tract (PUTNAM COUNTY) �� B-4 Figure B 3: Persons with a Disability by Census Tract (PUTNAM COUNTY) �� B-5 Figure B 4: Persons with a Disability per Square Mile by Census Tract (PUTNAM COUNTY) �� B-6 Figure B 5: Older Adults (65+) by Census Tract (ROCKLAND COUNTY) �� B-8 Figure B 6: Older Adults (65+) per Square Mile by Census Tract (ROCKLAND COUNTY) �� B-9 Figure B 7: Persons with a Disability by Census Tract (ROCKLAND COUNTY) �� B-11 Figure B 8: Persons with a Disability per Square Mile by CENSUS Tract (ROCKLAND COUNTY) �� B-12 Figure B 9: Older Adults (65+) by Census Tract (WESTCHESTER COUNTY) �� B-14 Figure B 10: Older Adults (65+) per Square Mile by Census Tract (WESTCHESTER COUNTY) �� B-15 Figure B 11: Persons with a Disability by Census Tract (WESTCHESTER COUNTY) �� B-17 Figure B 12: Persons with a Disability per Square Mile by Census Tract (WESTCHESTER COUNTY) �� B-18 Figure B 13: Older Adults (65+) by Census Tract (THE BRONX) �� B-22 Figure B 14: Older Adults (65+) per Square Mile by Census Tract (THE BRONX) �� B-23 Figure B 15: Persons with a Disability by Census Tract (THE BRONX) �� B-25 Figure B 16: Persons with a Disability per Square Mile by Tract (THE BRONX) �� B-26 Figure B 17: Older Adults (65+) by Census Tract (BROOKLYN) �� B-28 Figure B 18: Older Adults (65+) per Square Mile by Census Tract (BROOKLYN) �� B-29 Figure B 19: Persons with a Disability by Census Tract (BROOKLYN) �� B-31 Figure B 20: Persons with a Disability per Square Mile by Census Tract (BROOKLYN) �� B-32 Figure B 21: Older Adults (65+) by Census Tract (MANHATTAN) �� B-34 Figure B 22: Older Adults (65+) per Square Mile by Census Tract (MANHATTAN) �� B-35 Figure B 23: Persons with a Disability by Census Tract (MANHATTAN) �� B-37 Figure B 24: Persons with a Disability per Square Mile by Tract (MANHATTAN) �� B-38 Figure B 25: Older Adults (65+) by Census Tract (QUEENS) �� B-40 Figure B 26: Older Adults (65+) per Square Mile by Census Tract (QUEENS) �� B-41 Figure B 27: Persons with a Disability by Census Tract (QUEENS) �� B-43 Figure B 28: Persons with a Disability per Square Mile by Census Tract (QUEENS) �� B-44 Figure B 29: Older Adults (65+) by Census Tract (STATEN ISLAND) �� B-46 Figure B 30: Older Adults (65+) per Square Mile by Census Tract (STATEN ISLAND) �� B-47 Figure B 31: Persons with a Disability by Census Tract (STATEN ISLAND) �� B-49 Figure B 32: Persons with a Disability per Square Mile by Census Tract (STATEN ISLAND) �� B-50 Figure B 33: Older Adults (65+) by Census Tract (NASSAU COUNTY) ��B-53 Figure B 34: Older Adults (65+) per Square Mile by Census Tract (NASSAU COUNTY) ��B-54 Figure B 35: Persons with a Disability by Census Tract (NASSAU COUNTY) ��B-56 Figure B 36: Persons with a Disability per Square Mile by CEnsus Tract (NASSAU COUNTY) ��B-57 Figure B 37: Older Adults (65+) per Square Mile by Census Tract (SUFFOLK COUNTY) ��B-59 Figure B 38: Older Adults (65+) per Square Mile by Census Tract (SUFFOLK COUNTY) ��B-60 Figure B 39: Persons with a Disability by Census Tract (SUFFOLK COUNTY) ��B-62 Figure B 40: Persons with a Disability per Square Mile by Census Tract (SUFFOLK COUNTY) ��B-63 Figure D 1: Question 3 Which of the following populations does your organization represent/serve? (NEW YORK CITY) �� D-74

Figure D 2: Question 5 Please select the option that best describes your organization. Choose only one of the following. (NEW YORK CITY) �� D-74

Figure D 3: Question 6 Does your organization provide transportation services (operate vehicles, provide volunteer rides, contract for transportation, buy/distribute transit tickets or passes, subsidize transportation vouchers)? (NEW YORK CITY) �� D-75

Figure D 4: Question 9 Please select the top transportation challenges faced by your customers/clients (Select up to five). (NEW YORK CITY) �� D-76

Figure D 5: Question 11 Is there currently a Mobility Manager or mobility management program in your borough? (NEW YORK CITY) �� D-77

Figure D 6: Question 13 Has an operational support system been implemented to assist Mobility Managers in your borough? (NEW YORK CITY) �� D-78

Figure D 7: Question 16 Is there an agency that provides training and support for Mobility Managers in your borough? (NEW YORK CITY) �� D-78

Figure D 8: Question 19 Are transportation providers able to purchase new vehicles? (NEW YORK CITY) �� D-79 Figure D 9: Question 20 Have subsidy or voucher programs been introduced in your borough to help riders use taxi, community car, or TNCs (Uber, Lyft, etc.)? (NEW YORK CITY) �� D-79

Figure D 10: Question 21 Have travel training programs to help people with disabilities take public transit been implemented in your borough? (NEW YORK CITY) �� D-80

Figure D 11: Question 22 Has transit service been improved or expanded to new areas in your borough? Expansion may include service in a new area, or expanded hours of service. (NEW YORK CITY) �� D-80

Figure D 12: Question 3 Which of the following populations does your organization represent/serve? (LONG ISLAND) �� D-81

Figure D 13: Question 5 Please select the option that best describes your organization. Choose only one of the following. (LONG ISLAND) �� D-81 Figure D 14: Question 6 Does your organization provide transportation services (operate vehicles, provide volunteer rides, contract for transportation, buy/distribute transit tickets or passes, subsidize transportation vouchers)? (LONG ISLAND) �� D-82

Figure D 15: Question 9 Please select the top transportation challenges faced by your customers/clients (Select up to five). (LONG ISLAND) �� D-84

Figure D 16: Question 11 Is there currently a Mobility Manager or mobility management program in your borough? (LONG ISLAND) �� D-85

Figure D 17: Question 13 Has an operational support system been implemented to assist Mobility Managers in your borough? (LONG ISLAND) �� D-86

Figure D 18: Question 15 Are transportation providers (e.g. HSAs, paratransit providers, etc.) able to replace vehicles at the end of their useful lives? (LONG ISLAND) �� D-86

Figure D 19: Question 16 Is there an agency that provides training and support for Mobility Managers in your borough? (LONG ISLAND) �� D-87

Figure D 20: Question 17 Have accessibility improvements to rail stations been made? (LONG ISLAND) �� D-87 Figure D 21: Question 18 Have specialized services that provide links to employment locations been implemented? Examples may include shuttles or vanpools. (LONG ISLAND) �� D-87

Figure D 22: Question 20 Have fixed route transit service improvements that support job access been implemented? (LONG ISLAND) �� D-88

Figure D 24: Question 3 Which of the following populations does your organization represent/serve? (LOWER HUDSON VALLEY) �� D-89

Figure D 23: Question 5 Please select the option that best describes your organization. Choose only one of the following. (LOWER HUDSON VALLEY) �� D-89

Figure D 25: Question 6 Does your organization provide transportation services (operate vehicles, provide volunteer rides, contract for transportation, buy/distribute transit tickets or passes, subsidize transportation vouchers)? (LOWER HUDSON VALLEY) �� D-90

Figure D 26: Question 9 Please select the top transportation challenges faced by your customers/clients (Select up to five). (LOWER HUDSON VALLEY) �� D-92

Figure D 27: Question 11 Is there currently a Mobility Manager or mobility management program in your borough? (LOWER HUDSON VALLEY) �� D-93

Figure D 28: Question 13 Has coordination of agency services/mobility management improved in your county? (LOWER HUDSON VALLEY) �� D-94

Figure D 29: Question 15 Is there a central source for information about transportation services in your county? The source could be a printed or online directory, call center, or one-call/one-click system. (LOWER HUDSON VALLEY) �� D-94 Figure D 30: Question 17 Have any new transit service expansions or improvements been implemented in your county? (LOWER HUDSON VALLEY) �� D-95

Figure D 31: Question 19 Transportation voucher programs are consumer-driven, and allow participants to control resources directly and to make their own decisions about service providers. Have any travel voucher programs been implemented in your county? (LOWER HUDSON VALLEY) �� D-95

Figure D 32: Question 20 Reduced fare vouchers for taxis, community cars, or TNCs (Uber, Lyft, etc.) are offered to older adults, persons with disabilities and persons with low incomes to increase trip flexibility and coverage of service. Have any reduced fare voucher programs been implemented in your county? (LOWER HUDSON VALLEY) �� D-96

Figure D 33: Question 21 Travel training programs are designed to train individuals to use public transit. Have any programs like this been implemented in your county? (LOWER HUDSON VALLEY) �� D-96

Figure D 34: Question 22 Has access for people with disabilities to bus stops improved? (LOWER HUDSON VALLEY) �� D-97

Figure D 35: Question 23 Have reverse commute strategies, such as shuttle services to/from rail stations or bus stops, or vanpools, been implemented in your county? (LOWER HUDSON VALLEY) �� D-97

Figure D 36: Question 24 Have specialized services that provide links to employment locations been implemented? Examples may include shuttles or vanpools. (LOWER HUDSON VALLEY) �� D-98

Figure D 37: Question 26 Have transit service improvements that support job access been implemented? (LOWER HUDSON VALLEY) �� D-98

Figure E 1: FindMyRidePA ��E-9 Figure E 2: MAG Provider Inventory ��E-22 Figure E 3: Transportation link-line ��E-23 Figure E 4: NYU Mobile Safe Ride ��E-26 Figure E 5: Ride Connection ��E-33 A-1 S S S S S S S S S S S S S S S S S S S

Photo Source: NYC DOT 6-A LITERATURE REVIEW

A-1 SECTION 5310 OVERVIEW Section 5310 (49 U.S.C. 5310) provides funding to eligible recipients to assist in meeting the transportation needs of older adults and people with disabilities when existing transportation service is inaccessible, insufficient, or inappropriate to meet these needs. Funds are apportioned based on New York State’s share of older adults and people with disabilities. Formula funds are apportioned to direct recipients. In large urban areas, a designated recipient is chosen by the governor. Direct recipients have flexibility in how they select subrecipient projects for funding, but their decision process must be clearly noted in a state/program management plan. The selection process may be formula-based, com- The plan was developed and approved through A-2 petitive or discretionary, and subrecipients can in- a process that included participation by se- clude states or local government authorities, private niors, individuals with disabilities, representa- tives of public, private, and nonprofit transpor- non-profit organizations, and/or operators of public tation and human services providers and other transportation.

S members of the public. S S S

S https://www.transit.dot.gov/funding/grants/enhanced- S To the maximum extent feasible, the services

S mobility-seniors-individuals-disabilities-section-5310 funded will be coordinated with transportation S S services assisted by other Federal departments and agencies, including any transporta- S S tion activities carried out by a recipient of a

S A-1.1 CHANGES IN THE FAST ACT

S grant from the Department of Health and Hu- S

S The FAST Act introduced a discretionary pilot pro- man Services. S S

S gram for innovative coordinated access and mobil-

S In addition to the coordinated planning require- ity, which is open to 5310 recipients, to assist in ments, to be eligible for funding, section 5310 financing inventive projects for the targeted popula- projects in urban area’s must be included in tions that improve the coordination of transportation the metropolitan transportation plan (MTP) services and transportation services for non-emer- prepared and approved by the metropolitan gency medical; such as: the deployment of coordi- planning organization (MPO) and the governor, nation technology, projects that create or increase and the statewide transportation improvement program (STIP) developed by a state or jointly access to community, One-Call/One-Click Centers, approved by FTA and FHWA. etc. A state or local governmental entity that operates public transportation service and that is eligible Projects selected for Section 5310 funding must be to receive direct grants under 5311 or 5307 is now included in a coordinated public transit-human ser- also eligible to be a direct recipient for Section 5310 vices transportation plan. FTA maintains flexibility funds. in how projects appear in the coordinated plan. For example, for the purposes of the coordinated plan, a FTA will distribute a guide of Best Practices to public project is a strategy, activity or specific action ad- transportation stakeholders on innovation, program dressing an identified service gap or transportation models, new services delivery options, performance coordination objective articulated and prioritized measure findings, and transit cooperative research within the plan. For example, a coordinated plan may program reports. identify a service gap, such as the absence of accessible transportation service after 10:00 p.m., https://www.transit.dot.gov/funding/grants/enhanced- when the transit system’s fixed route service ends. mobility-seniors-individuals-disabilities-section-5310 Examples of strategies to address this service gap may be non-specific, such as adding late-night ser- https://www.transit.dot.gov/sites/fta.dot.gov/files/5310_ vice options; or may be more specific, such as con- Enhanced_Mobility_of_Seniors_and_Disabled_Fact_ tracting for accessible taxi service or extending ADA Sheet.pdf complementary paratransit hours past the fixed route service end time. The level of specificity in the coor- A-1.2 REQUIREMENTS FOR COORDINATED dinated plan is a local decision. PLANNING https://www.transit.dot.gov/funding/grants/grant-pro- Prior to receiving a grant, the designated recipient grams/section-5310-%E2%80%93-enhanced-mobility- must certify that: seniors-and-individuals-disabilities#19 The projects selected by the recipient are included in a locally developed, coordinated public transit-human services transportation plan.

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 A-2 REVIEW OF NYMTC COORDINATED changes from SAFETEA-LU including the way human A-3 PLANS service transportation programs are funded and the associated requirements for coordinated planning. The New York Metropolitan Transportation Council One of MAP-21’s central goals was to reverse the (NYMTC) planning area encompasses the five bor- proliferation of smaller and more specialized pro- oughs of New York City (Bronx, Brooklyn, Manhat- R grams and consolidate them into larger programs R tan, Queens, and Staten Island), Nassau and Suffolk R R that give funders more flexibility. R Counties on Long Island, and Putnam, Rockland, and R R Westchester Counties in the Lower Hudson Valley. R R

MAP-21 Transit Programs Summary and MAP-21 Program R This region has a diverse, multi-modal transportation R Overview on the FTA website, http://www.fta.got. gov/ R network that includes layers of public transportation, R

map21 R paratransit services, and human service transpor- R R R

tation programs. The objective of the Coordinated R This plan focused on identifying 1) demographic Public Transit-Human Services Transportation Plan R changes that occurred since the 2009 plan was is- R (“Coordinated Plan”) is to identify and prioritize co- R R sued, 2) the changes in unmet needs of the popula- R ordination strategies that will improve the efficiencies R

tion groups largely dependent on these services, and R of these varied and complex services. In prior Coor- R 3) coordination strategies to address those unmet R R dinated Plans, “community transportation” refers to R needs. The update to the Coordinated Plan includes R public transit and paratransit services, other public R a comparison of SAFETEA-LU to MAP-21, and up- R transportation services, human services transpor- R dates to the demographic chapters using data from tation, and non-emergency medical transportation the 2010 Census, 2007-2011 American Community services that focus on older adults, persons with Survey 5-year estimates, and 2009-2011 American disabilities, and persons below the poverty line. Community Survey 3-year estimates. 2009 COORDINATED PLAN Highlights of coordinated planning changes (From The 2009 Coordinated Public Transit-Human Ser- 2009-2013): vices Transportation Plan (CPT-HST) was guided by MAP-21 eliminates the Job Access and Re- the Safe, Accountable, Flexible, Efficient Transporta- verse Commute (JARC Section 5316) pro- tion Equity Act: A Legacy for Users (SAFETEA-LU), gram. Program funds aimed at providing ser- the federal transportation act guiding transportation vices to low income individuals to access jobs or support reverse commute are now eligible funding at that time. SAFETEALU required that re- for funding under either the Urban Area For- gions develop a coordination plan as a condition to mula Grants (Section 5307) or the Rural Area access programs offered by the Federal Transit Ad- Formula Grants (Section 5311). ministration (FTA), which funded transportation services focused on particularly low income workers, Projects funded as JARC projects do not have older adults, and persons with disabilities. to be selected from a coordinated planning process. However, FTA encourages Metropoli- tan Planning Organizations (MPOs) and Sec- 2013 COORDINATED PLAN tion 5307 recipients to continue the coordinated planning process and consider the funding The 2013 Coordinated Plan represents an update of needs of existing JARC projects and services. NYMTC’s previous plan, developed in 2009. At the time of this update to the Coordinated Plan (2013), The New Freedom Program (Section 5317) is surface transportation planning and programming eliminated. Instead, funding for persons with was guided by new federal legislation, Moving Ahead disabilities is absorbed into the renamed En- hanced Mobility of Seniors and Individuals for Progress in the 21st Century (MAP-21). The leg- with Disabilities Program (Section 5310). islation took effect on October 1, 2012 and guided surface transportation funding for 27 months until Projects selected for funding under Section January 1, 2015. MAP-21 includes several strategic 5310 must be derived from a locally developed, coordinated public transit-human ser- There are additional small municipal bus ser- A-4 vices transportation plan. However, the com- vices and shuttles in certain towns (Spring petitive selection process, which was required Valley, Clarkstown) under SAFTEA-LU, is now optional. ADA Complementary Paratransit L L A-3 LOWER HUDSON VALLEY L L

L Westchester County Office for the Disabled L L

L A-3.1 EXISTING TRANSPORTATION SERVICES provides ADA complementary paratransit L service in Westchester. Service is provided L L countywide during core hours, but is limited to L

L a ¾ mile radius around the fixed-route service

L There are existing public transportation networks

L coverage outside core hours

L in all three counties in the Lower Hudson Valley. In L L Westchester and Rockland Counties, these networks L Rockland County operates TRIPS (Transpor- are extensive and generally provide countywide ser- tation Resources Intra-County for Physically vices. Extensive paratransit services are provided Handicapped and Senior Citizens) paratransit in the respective regions. In all three counties, the service. TRIPS operates two types of service; paratransit services exceed the statutory require- regular TRIPS Service and ADA Trips. Regular ments imposed on local governments by the Ameri- is for residents with physical or mental dis- cans with Disabilities Act (ADA). abilities or are over the age of 60 (Individu- als who have a difficult time using municipal, fixed-route bus service). Regular TRIPS also Public Transportation operates on a space-available basis during certain daytime hours. ADA TRIPS Service is offered to residents who are prevented from Regional rail service: Metro-North Railroad using municipal fixed-route service because (MNR) and New Jersey Transit (NJT) of their disability. The origin and destination of these ADA TRIPS must be within ¾ mile of a Fixed-route bus service, which include com- municipal fixed-route bus service. ADA TRIPS muter and express services to New York City is available during the same hours of the municipal fixed-route bus services. Westchester County is served by the county’s fixed-route public transportation system – Putnam County Transit operates its own ADA Bee-Line System service, PART Paratransit

Rockland County is served by Transport of Westchester County Office for the Disabled and Rockland (TOR) provides fixed-route service Rockland County’s TRIPS service offer service throughout the county that exceeds ADA statutory requirements. Put- nam County provides ADA paratransit services Rockland operates TAPPAN ZEExpress bus within ¾ mile of its fixed-route service and service Monday-Saturday to Tarrytown MNR during the same day and hours Station and White Plains

Ferry: MNR contracts with NY Waterway to Human Service Transportation operate Haverstraw/Ossining Ferry (to MNR Hudson Line) At least 25 separate (mostly municipally operated) programs support shopping and trips to Putnam County Transportation also operates community senior centers fixed-route bus service (most service is in the eastern section of the county and focused on the Brewster area)

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 Medicaid Transportation A-5

Medicaid transportation services in New York State are administered by the New York State Department of Health and, in the Lower Hud- L son Valley, by the respective county Depart- L L

ments of Social Services (DSS) L L L L L L L

A-3.2 CHANGES TO THE PLAN SINCE 2009 L L

DEMOGRAPHIC ANALYSIS L L L L

Generally, Lower Hudson Valley towns and villages L L that have high concentrations of older adults (65+), L also have high concentrations of people living below the poverty level Putnam County – Carmel, has a high amount of seniors throughout the town, the clusters of high density of older adults are spread out in isolated census tracts in the county. There is only American Community Survey information for one county subdivision in Putnam, which states that Carmel has 3,131 people living with disabilities.

Rockland County – The older adult population is spread out in the county, with higher densities in Spring Valley and eastern Haverstraw. The American Community Survey has information on three county subdivisions in Rockland County - Ramapo has the highest number of persons with disabilities.

Westchester County – There is a high concentration of older adults along the Bronx border and the south of I-287. There are also high concentrations of older adults also exist throughout Yonkers, Mount Vernon, White Plains, New Rochelle, and the Town of Rye. The American Community Survey has information for 15 out of the 25 county subdivisions. The total number of persons with disabilities within these 15 subdivisions is about 73,000. Table A 1: PROJECTS FUNDED BY 5310, 5316, AND 5317 (LOWER HUDSON VALLEY) A-6 Source: https://www.nymtc.org/Portals/0/Pdf/RTP/Appendix6.pdf FUNDING FUNDING PROJECT RECIPIENT SOURCE AMOUNT

L $25,000

L Section 5310 Program vehicles to provide transportation for elderly and NYSDOT 5310 (FY2011) L persons with disabilities by private not for profit agencies $1,225,000 L L L

L New Haven Line Stations – PH II – this project will rehabilitate identified $8,390,000

L station elements at Mount Vernon East, Pelham, New Rochelle, Larchmont, (5316) L Mamaroneck, and Harrison in order to bring these facilities to a state of Metro North 5316 L $9,850,000 L good repair. (5317) L L

L NYSDOT administrative contract (regionwide) to provide administrative L support for the oversight and development of the NYSDOT JARC and New NYMTC area 5316 $280,000 L

L Freedom Program in the NYMTC area. L L Bee-Line Route 4 Weekday service increase – increase weekday service by 50% on Bee-Line Route 4 between 2pm and 9pm to accommodate the Westchester 5316 $1,039,666 ridership growth. Bee-Line Bus Routes 8, 13, 45, 55 & 78 Westchester 5316 $1,489,888 Bee-Line Bus Routes 2 & 20 Westchester 5316 $1,541,000

Family Services of Westchester - Mobility management implementation in $306,000 Northern Westchester – to address the mobility challenges faced by older (5316) adults, persons with disabilities and individuals with low income in the Westchester 5316 $306,000 Northeastern section of the County. (5317)

Van purchase for Family Services of Westchester – provide transportation services to connect urban home health aides with the elderly and disabled Westchester 5316 $40,000 suburban population. Family Services of Westchester – provide transportation services to connect urban home health aides with the elderly and disabled suburban Westchester 5316 $1,792,000 population. Transporting low income employees who support individuals with developmental disabilities to support low-income and minority workers from NYC by helping fund work in and get transport to one of the Institutes of Applied Westchester 5316 $61,000 Human Dynamics in Westchester County. Westchester Bee-Line 78 continuation and expansion. This project is the continuation of RTE 78 Core Service as well as expansion of RTE 78 to provide service to Ridge Hill Village development. Service connects resi- Westchester 5316 $6,604,101 dents to job opportunities in the area. ADA Transit Accessibility II & MM. Provide ADA accessibility to transit in areas that do not now have access by making improvements to sidewalk areas in multiple locations. Hiring of Mobility Manager to coordinate with Transportation Providers in Putnam 5317 $582,000 Putnam County.

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 A-4 NEW YORK CITY gional airports (http://www.nyc.gov/html/tlc/ A-7 html/passenger/accessible.shtml)

A-4.1 EXISTING TRANSPORTATION SERVICES Private bus companies provide commuter bus services between New York City and surround- New York City is unique in the United States in that

ing suburban communities N nearly all geographic areas in the city are served by N N N at least one transportation provider, with many ser- Private ferries provide service within the city N and between the city and suburban counties N

vices available 24 hours a day, seven days a week. N N

The accessibility and availability of these services, N N

In 2012, the New York City Department for the N however, varies by community and neighborhood N Aging (DFTA) implemented a voucher program N that provides persons with disabilities (in two Public Transportation community districts) a debit card to pay for taxi rides Consists of rail, subway, bus, and ferry services ADA Complementary Paratransit Services In compliance with the ADA, MTA New York Operated by The Metropolitan Transit Admin- City Transit offers complementary paratransit istration (MTA): Subway and Bus routes in all to individuals who are unable to access or use five boroughs fixed-route service due to their disability Operated by the New York City Department of Access-A-Ride: A service available in all five Transportation (NYCDOT): Free ferry service boroughs for travel anywhere in the city (24 between Lower Manhattan and Staten Island hours a day, 7 days a week). Also provides service within ¾ mile radius of NYC Transit MTA Metro-North Railroad and MTA Long Is- bus routes that extend into Nassau and West- land Rail Road (LIRR) include more limited rail chester Counties. service within the city

Port Authority of NY & NJ (PATH) also includes Medicaid Non-Emergency Medical Transportation more limited rail service within the city For individuals who qualify for the program, MTA Metro-North Railroad, MTA Long Island Medicaid will pay non-emergency transporta- Rail Road (LIRR), Port Authority of NY & NJ tion costs for individuals traveling to covered (PATH), Nassau Inter-County Express (NICE), medical appointments. Westchester Bee-Line and New Jersey Transit, as well as private bus operators, provide trans- Ambulettes are one of the largest providers of portation between New York City and suburban Medicaid-funded transportation in NYC, with communities 172 providers licensed by the TLC (2013) Privately Owned Public Transportation Other Human Services New York City has a fleet of more than 13,000 Human-service agencies provide specialized taxi cabs and approximately 35,000 for-hire transportation typically targeted to meet spe- vehicles, regulated by the city’s Taxi and Lim- cific client needs and to bring program par- ousine Commission (TLC) ticipants to and from agency programming or services Less than 2% of the fleet is wheelchair-accessible Conservative estimates suggested there were at least 175 agencies citywide providing some NYC 311: offers accessible taxi dispatch ser- sort of specialized transportation vice. Wheelchair-accessible yellow taxis will respond to trips originating in Manhattan and ending in any of the five boroughs, Westches- ter and Nassau counties and also the three re- A-4.2 CHANGES TO THE PLAN SINCE 2009 A-8 DEMOGRAPHIC ANALYSIS

Bronx – The older adult population lives primarily in the northern and eastern sections

N of the Bronx while the persons below poverty N

N occupy the southern and western sections. N N The below poverty population is more concen- N

N trated than the older adult population, which is N

N more evenly spread through the borough. The N N

N Bronx has the highest percentage of persons N with disabilities in the city at 14 percent.

Kings – Brooklyn’s older adult population is less prevalent than people living below poverty, with 22 percent of the population living below poverty. The density of the older adult population is spread more evenly through the borough than the persons below poverty populations. Brooklyn has 235,372 persons with disabilities.

New York – Manhattan contains about 58,000 more persons below the poverty line than older adults. The older adult population is heaviest in mid-Manhattan, around Central Park, while the persons below poverty reside in Upper Man- hattan and the Lower East Side area. There are an estimated 154,370 persons with disabilities in the borough.

Queens – The older adult population and persons below the poverty level in Queens are nearly the same in number: the older adult population represents 13 percent of the population and persons below poverty, 14 percent. The persons below poverty level are concentrated in the areas west and east of Flushing Mead- ows Corona Park, near the border of Brooklyn, and south of JFK International Airport. Queens has an estimated 214,530 persons with disabilities.

Richmond – In Staten Island, the older adult population is less dense than the persons below the poverty line. The older adult population is spread throughout the borough while the persons below the poverty line are concentrated in the north. The borough has the lowest total of persons with disabilities at 44,666.

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 Table A 2: PROJECTS FUNDED BY 5310, 5316, AND 5317 (NEW YORK CITY) A-9 Source: https://www.nymtc.org/Portals/0/Pdf/RTP/Appendix6.pdf FUNDING FUNDING PROJECT RECIPIENT SOURCE AMOUNT

Area-wide Intermodal Analysis and Transit Access Improvement will 5316 $715,000 (5316) N

assess mobility and transit access challenges in East New York and NYC 5317 $1,039,000 N Port Richmond (5317) N N N Reduced fare transportation voucher program for seniors. NYC 5317 $306,000 N N N

Pedestrian wayfinding (Manhattan, Brooklyn and Queens) NYC 5317 $1,236,000 N N N N

5316 $160,000 (2009) N Mobility manager (City wide) NYC 5317 $160,000 (2009) 5317 $292,000 (2010) NYC Department of Aging Senior Transportation Investment Pro- gram NYC 5317 $750,000 Association of Travel Instruction Mobility Management NYC 5317 $118,000 NYC Job Access Screening Tool Project NYC 5316 $1,540,000 NYC Safe Routes to Transit NYC 5317 $915,000 NYC Streets and Roadway Improvements NYC 5317 $526,000 Fordham Station Improvements – Design Fordham Station Improve- MTA Metro– 5316 $960,000 ments – Construction North 5316 $1,040,000 MTA Metro- Fordham Station Platform Improvements North 5316 $2,000,000 Bronx Overall Economic Development Corp. Hunts Point Clean – provide free shuttle to low income worker in the industrial quarter Bronx 5316 $363,000 Bus stops under the El, Phase 2 - improving safety at intermodal transit stations/bus stops Bronx 5317 $1,197,000 Fordham Plaza Reconstruction – the reconstruction of the plaza as part of the subway sidewalk interface Bronx 5317 $960,000 Section 5310 program for transporting elderly and persons with 5310 $84,000 disabilities – HELP/PSI Bronx 5310 $21,000 Brooklyn Army Terminal and Bush Terminal shuttle service between public transportation and two large industrial campuses Kings 5316 $288,000 5310 $37,000 Section 5310 program for transporting elderly Kings 5310 $4,000 North Manhattan community-based coordinated transportation services – expand transportation availability by creating two new New York 5317 $346,000 routes in Harlem Section 5310 program for transporting elderly and persons with 5310 $129,000 disabilities – United Cerebral Palsy of NYC, inc. New York 5310 $32,000 Section 5310 program for transporting elderly and persons with 5310 $173,000 disabilities – Jewish Home & Hospital for Age New York 5310 $43,000 Section 5310 program for transporting elderly and persons with 5310 $32,000 disabilities – Bowery Residents’ Committee Services, Archdiocese New York 5310 $8,000 Design and construction of Times & Duffy Squares to improve pedestrian safety New York 5316 $9,884,000 Platforms : 45th Rd - Court House Sq station on the Flushing Line Queens 5316 $5,948,000 Section 5310 program for transporting elderly and persons with 5310 $33,000 disabilities – St. Albans Baptist Church of Albans, inc. Queens 5310 $8,000 Section 5310 program for transporting elderly and persons with 5310 $167,000 disabilities – Cerebral Palsy Transport, inc. Queens 5310 $42,000 A-10 A-5 LONG ISLAND Human Service Transportation

A-5.1 EXISTING TRANSPORTATION SERVICES Many human and social service agencies, cities, and towns operate demand-response transportation or regularly scheduled sub- L L Long Island’s Nassau and Suffolk Counties have scription service L

L varying levels of community transportation services. L L L Some of these are only available to clients/ L L individuals participating in their programs and L Public Transportation

L activities

Long Island Rail Road (LIRR) service through Examples of providers: Town of Smithtown, both counties (and NYC) Town of Brookhaven, Town of Islip, the Jewish Community Center of Greater Five Towns, St. There are six public transportation bus opera- Charles Hospital, Long Beach Medical Center, tors in Long Island (Express and commuter and Community and Family Residences buses are also available) Medicaid Non-Emergency Medical Transportation Nassau County is additionally services by three bus transit operators: Nassau Inter-County Ex- press (NICE, which is operated by the Nassau- Suffolk County contracts with Servisair and Transdev Partnership), Long Beach Transit Nassau County uses Logisticare (Operated by the City of Long Beach), and a bus service is operated by the City of Glen County-based programs all make use of public Cove transit services for Medicaid non-emergency medical transportation (NEMT) In Suffolk County countywide public transportation bus service is operated by Suffolk County Transit (SCT) A-5.2 CHANGES TO THE PLAN SINCE 2009 DEMOGRAPHIC ANALYSIS Huntington Area Rapid Transit (HART) has ad- In Nassau County, the older adult population and ditional service within the Town of Huntington persons living in poverty are concentrated near the Privately Owned Public Transportation Queens border and the southern portion of the county, while the target populations are concentrated in Taxi service is available in Nassau and Suffolk the western portion of Suffolk County counties, not in all communities however – Few accessible vehicles are in operation Nassau County - Hempstead, Long Beach, and New Cassel have high numbers and densities ADA Complementary Paratransit of populations living in poverty. In terms of the older adult population, Great Neck Plaza has the highest density and Levittown has the Available through two operators: NICE (Able- highest overall population. Ride) and Long Beach Transit Suffolk County - North Amityville had high ADA Paratransit services are available from densities of both older adult populations and Suffolk County Transit (Suffolk County Acces- people living in poverty, while Brentwood had sible Transportation – SCAT) and HART high population numbers for both target populations but lower densities than North Ami- tyville. The county has an estimated 130,131 persons with disabilities; the Town of Babylon has the highest number and density in the county

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 Table A 3: PROJECTS FUNDED BY 5310, 5316, AND 5317 (LONG ISLAND) A-11 Source: https://www.nymtc.org/Portals/0/Pdf/RTP/Appendix6.pdf

FUNDING FUNDING PROJECT RECIPIENT SOURCE AMOUNT L Elevator for ADA Access, LIRR Concourse, Grand Central Terminal MTA LIRR 5317 $2,240,000 L L

LIRR Station Accessibility Improvements MTA LIRR 5317 $744,000 L L L L L

Nassau and Suf- L Section 5310 Block Grant for Non-Proft Agencies folk Counties 5310 $1,030,000 L L

Project Independence – Town of North Hempstead (provides free taxi transportation for shopping for residents age 60 and over, and Nassau County 5317 $854,000 discounted non-emergency medical transportation) Suffolk County United Veterans Suffolk County 5317 $286,000 A-12 Table A 4: PRIORITY STRATEGIES (NEW YORK CITY) Source: https://www.nymtc.org/Portals/0/Pdf/RTP/Appendix6.pdf POSSIBLE LEAD POTENTIAL IMPLEMENTATION ESTIMATED STRATEGY AGENCY/ FUNDING STRATEGY OVERVIEW TIMEFRAME** COSTS*** CHAMPION SOURCES L L

L Provide reduced fare

L vouchers to older adults, L L

L Medicaid persons with disabilities L

L Hospitals Administrative and persons with low

L Non-proft costs between Section incomes to increase trip L Taxi / Commu- organizations $50,000 and 5310 flexibility and coverage; nity Car Subsidy Community 3-6 months $125,000; Section may also be used to sup- Programs Transportation Subsidy costs 5307 port employment. MM Providers vary Encourages use of lower- NYC DFTA cost travel modes and supports expansion of accessible and community car fleet. NYC – Various Section A Mobility Manager departments 5310 could be an individual, a Community Section group of individuals or an Mobility Manag- Boards Offices Annual full- 5307 organization that provides ers – Information of the Borough time salary Municipal, a wide variety of mobility Outreach, and Presidents Non- 6-12 months between state or per- management functions for Trip Planning profit organiza- $60,000 and cent agency consumers, human ser- MM tions $75,000 funding vice agency staffs, and/or NYCDOT Foundation for community transpor- funding tation providers Build on mobility manage- NYC – Various Section ment system to support Departments 5310 existing operators with a Community Annual full- Section physical resource center Mobility Manag- Boards time salary 5307 that officers support ers – Operational Offices of the 12-24 months between Municipal, services for smaller Support Borough $75,000 and state or operators. Potential sup- MM Presidents $85,000 percent port services may include Non-profit agency trip scheduling; driver organizations funding training; vehicle storage; maintenance; etc.

NYSDOT Obtain technical train- Mobility NYCDOT ing for Mobility Manager, Manager Offices of the Annual costs especially relevant if mo- Training and Borough 3-9 months between Section bility management system Support Presidents $50,000 and 5310 is implemented in several MM Non-profit $100,000 areas and/or different organizations agency types.

Design programs to train individuals to use public transit and roadway fa- NYC – Various Varies by cilities. Increasing use of Departments program – if public transit will increase Travel Training Non-profit Mobility Man- Section mobility for individual Programs organizations 3-9 months ager in 5310 and reduce reliance on MM Workforce One place simple Section higher cost transporta- Centers NYCDOT program may 5307 tion modes. Some travel NYC DOE be $5,000 training programs exist already – potential to build on these efforts

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 TABLE A 4, CONT: PRIORITY STRATEGIES (NEW YORK CITY) A-13 Source: https://www.nymtc.org/Portals/0/Pdf/RTP/Appendix6.pdf

POSSIBLE LEAD POTENTIAL IMPLEMENTATION ESTIMATED STRATEGY AGENCY/ FUNDING STRATEGY OVERVIEW TIMEFRAME** COSTS*** CHAMPION SOURCES L L

Supplement Section 5310 L Small vehicles funding to accommodate L L

Expand / En- more applicants and L Community up to $60,000; Section L L hance Vehicle Transportation 0-6 months Buses between 5310 provide more accessible L Purchase Pro- vehicles. Develop strate- L gram Providers $100,000 & Section 5307 gies to reward agencies L $500,000 actively working to coordinate services.

Table A 5: PRIORITY STRATEGIES (LONG ISLAND) Source: https://www.nymtc.org/Portals/0/Pdf/RTP/Appendix6.pdf POSSIBLE LEAD POTENTIAL IMPLEMENTATION ESTIMATED STRATEGY AGENCY/ FUNDING STRATEGY OVERVIEW TIMEFRAME** COSTS*** CHAMPION SOURCES A Mobility Manager Annual salary could be an individual, a Mobility $30,000 - group of individuals or an Manager and Various county $60,000 Section organization that provides Mobility or municipality Annual 5310 a wide variety of mobility Manager agencies and 3-6 months training and Section management functions for Training/ departments admin costs 5307 consumers, human ser- Support $50,000 - vice agency staffs, and/or $100,000 for community transportation providers A hard copy and/or electronic transportation LITM resource directory. The Nassau County Development transportation information Department of costs for in a directory covering Centralized Public Works basic each or both counties Transportation Suffolk County directory – Section could be used by the Nas- Resource Dept. of 6-12 months up to $50- 5310 sau County Department of Directory Planning 75,000 Section Senior Citizen Affairs and MM Non-profit Printing and 5307 the Suffolk County Office human service distribution for the Aging in their agencies costs vary directories of services for older adults along with service providers to increase coordination. Costs per: Accessible Suffolk County Pedestrian Sig- Improvements to the Dept. of Public nals -- $8,000 accessibility of bus Works (SCT) to $12,000 stops and added ameni- Improve Nassau County Bus shelter Section ties benefit all riders and Access to Department of with bench 5310 encourage use of the Fixed-Route Public Works 8-12 months -- $3,000 – Section existing transit system; Bus Stops Municipalities – $12,000; Curb 5307 bus stop improvements especially traffic cuts -- $1,000 were mentioned as a need safety depart- or less; during public and stake- ments Sidewalks - holder workshops $500,000 to $1M per mile A-14 TABLE A 5, CONT: PRIORITY STRATEGIES (LONG ISLAND) Source: https://www.nymtc.org/Portals/0/Pdf/RTP/Appendix6.pdf

POSSIBLE LEAD POTENTIAL IMPLEMENTATION ESTIMATED STRATEGY AGENCY/ FUNDING STRATEGY OVERVIEW TIMEFRAME** COSTS*** CHAMPION SOURCES L L

L $40,000 - Continued use of Section L $100,000 per

L 5310 funds to support L

L vehicle, Section

L Community capital purchases, with L Vehicle Transportation NA depending 5310 priority given to appli- L Acquisition on type; Section L Providers federal share 5307 cants who are using 5310 no more than vehicles in a coordinated 80% manner. New Freedom was used by MTA LIRR to make Station improvements to the Improvements accessibility Section elevators at two stations. at Non-Key MTA LIRR >24 months improvement 5310 Additional improvements Rail Stations s are would facilitate greater expensive use of rail service and improve mobility. JARC funding was used by MTA Long Island Bus (now NICE) in the past to extend routes and service hours and expand Operating capacity, especially on costs for shut- weekends, to better serve Nassau Inter- tle services employment locations. County Express typically range Section 5307 could be Job Access (NICE Suffolk between $55 Section used for strategies for Strategies County Dept. of 3-6 months and $65 per 5310 improving access to jobs MM Public Works hour Vanpool Section could including additional HART LITM and rideshar- 5307 fixed-route or service ing options are hour extensions, or new less expensive shuttle services to employment sites, ridesharing or vanpool services, or support services such as a guaranteed ride home program or child care transportation. Create new services and/ or expand existing services to provide service to new areas, expand service hours and/or Public Transit expand options in areas NICE – up to $150 with limited service. New/ Transit Service Suffolk County per hour Section expanded services may Expansion and Department of 12-24 months Van/shuttle 5310 include new options for Improvements Public Works services – Section late night or weekend ser- (SCT) between $55 5307 vice. Build on opportuni- HART and $65 per ties to coordinate existing hour services to maximize efficiency and ridesharing. (See other strategies for specific service expansion/improvement ideas.)

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 Table A 6: PRIORITY STRATEGIES (LOWER HUDSON VALLEY) A-15 Source: https://www.nymtc.org/Portals/0/Pdf/RTP/Appendix6.pdf POSSIBLE LEAD POTENTIAL IMPLEMENTATION ESTIMATED STRATEGY AGENCY/ FUNDING STRATEGY OVERVIEW TIMEFRAME** COSTS*** CHAMPION SOURCES L L

Improved Coordi- Annual sal- A Mobility Manager L nationof Agency ary: $30,000 could be an individual, a L L

County to $60,000 group of individuals or an L Services / Mobil- L L ity Management departments 6-8 months after Training and Section 5310 organization that provides L Transit admin costs of a wide variety of mobility L MM agencies funding is se- $50,000 and Sections 5307 management functions for L Could be imple- Non-profit cured $100,000 Fed- or 5311 consumers, human ser- mented in all organizations eral participa- vice agency staffs, and/or three counties in tion: 80% for community transpor- the LHV tation providers. Public transit affords the most mobility to the target populations when located in proximity to target population origins/ destinations of travel. Following the example Public transit – of Bee- Line, continue to up to $100 per create new services and/ Transit Service hour Commu- Sections 5307 or expand existing ser- Expansion and Transit 12-24 months nity transporta- or 5311 vices to provide service Improvements agencies tion services to new areas, expand $55 and $65 service hours and/or per hour expand options in area with limited service to meet employment transportation needs. Build on opportunities to coordinate existing services to maximize efficiency and ridesharing. Accessibility Capital expense Improvements at $400,000 Improving bus stop ac- Bus Stops Could - $500,000 cessibility and installing be implemented County / munici- 2 years once (range can de- passenger amenities can in all three coun- pal departments funding is se- pend on num- Section 5310 make transit more acces- ties in the LHV Transit agencies cured ber of shelters, sible by persons with dis- with high prior- benches and abilities and the elderly. ity for Putnam other ameni- County ties) Operating ex- Putnam County pense, but may Planning be considered Centralized resource a mobility directories are very help- Department in management ful to consumers, human partnership with expense, service agency staff, and Centralized community- particularly Section 5310 advocates who need to Resource based non-profit 4-8 months once if undertaken Sections 5307 find and/or arrange Directory organization funding is se- in combina- or 5311 transportation for MM Various county cured tion with members of the target agencies and other strategies populations (low income, departments $25,000 initial seniors, and persons with cost; commu- disabilities). Non-profit nity support for organizations maintenance / updates A-16 TABLE A 6, CONT: PRIORITY STRATEGIES (LOWER HUDSON VALLEY) Source: https://www.nymtc.org/Portals/0/Pdf/RTP/Appendix6.pdf

POSSIBLE LEAD POTENTIAL IMPLEMENTATION ESTIMATED STRATEGY AGENCY/ FUNDING STRATEGY OVERVIEW TIMEFRAME** COSTS*** CHAMPION SOURCES L L

L Westchester

L County Depart- L L

L ment of Trans-

L With continued rates L portation of high unemployment, L

L there will be a continued Rockland County need to link low income DeparTment of Operating individuals with these Public Trans- Will vary depend- expense Cost employment centers. poRtation ing on whether based on Adoption of this strategy Job Access reverse commute variable cost Section 5307 in the plan will continue to Strategies Putnam County service is new per hour of or 5311 afford public transit agen- Planning De- or expansion of Bee-Line cies with the flexibility to parTment existing services service apply for Section 5307 Public efforts and 5311 funding to cre- could be coor- ate new reverse commute dinated with ap- routes or expand exist- propriate other ing routes to better meet public entities commute needs. and non- profit corporations Provide reduced fare vouchers to older adults, persons with disabilities and persons with low Various county incomes to increase trip or municipality Administrative flexibility and cover- Affordable and agencies and costs between Section 5310 age; may also be used Accessible Taxi departments $50,000 and Section 5307 to support employment. Service Other communi- 3-6 months $125,000; or Encourages use of lower- MM ty transportation Subsidy costs 5311 cost travel modes and programs vary supports expansion of accessible and community car fleet. Similar to Travel Voucher program below, but aimed specifically at taxi services in the LHV. Transportation voucher programs are con- Travel Voucher sumer- driven, and allow Program Operating participants to control MM expense; resources directly and to Could be Municipal de- costs can be make their own decisions implemented partments 4-8 months once controlled/ Section 5310 about service providers. in all three Non-profit orga- funding is se- contained by Section 5307 Other advantages include counties in the nizations County cured participating or 5311 low start-up and admin- LHV with high agencies/depart- Organization istrative costs, support priority for ments to fit budget for existing transportation Westchester parameters providers and services, County and the flexibility to adapt to a variety of local condition

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 TABLE A 6, CONT: PRIORITY STRATEGIES (LOWER HUDSON VALLEY) A-17 Source: https://www.nymtc.org/Portals/0/Pdf/RTP/Appendix6.pdf

POSSIBLE LEAD POTENTIAL IMPLEMENTATION ESTIMATED STRATEGY AGENCY/ FUNDING STRATEGY OVERVIEW TIMEFRAME** COSTS*** CHAMPION SOURCES L L

Design programs to train L

Transit individuals to use public L L

Agencies Varies by transit. Increasing use of L L L

program – with public transit will increase L

Non-profit Mobility Man- Section 5310 mobility for individual L Travel Training Organizations 3-9 months ager in place Section 5307 and reduce reliance on L simple pro- or 5311 higher cost transporta- grams as low tion modes. Some travel County as $5,000 training programs exist departments already – potential to build on these efforts. Westchester County Depart- ment of Trans- portation Section 5310 Rockland County Section 5307 Department of Shuttle ser- or 5311 Public Transpor- vices might Employers Reverse Com- tation cost $50- 60/ (or agencies) mute Strategies – hour County Reverse commute strate- Shuttle Services Putnam County Vanpool costs Medicaid gies could be used to to/from Rail Planning Depart- 3-6 months could be cov- agencies address the difficulty that Stations or Bus ment ered by fares Organizations home care workers have Stops; Vanpools Public efforts or subsidized administering with reaching clients’ MM could be coordi- for low income the Consumer homes nated with individuals Directed As- appropriate oth- by a sponsor sistance er public entities organization Program in and non-profit each county corporations Transportation Management Associations A-18 A-6 REVIEW OF ADDITIONAL NYMTC pending on the type of service, vehicles are PLANS reserved and scheduled either in advance or on an ad hoc basis, run on predefined routes or provide door-to-door service, and cater to A-6.1 PLAN 2040 particular types of passengers (individuals

R with disabilities, company employees, or low-

R Plan 2040 : A Shared Vision for Sustainable Growth,

R income commuters) or to the general public.” R R the New York Metropolitan Transportation Coun- (Page 4-20) R

R cil (NYMTC)’s Regional Transportation Plan, is the R

R Safe Streets for Seniors: NYC Safe Streets for

R 25-year, long-term plan for investing and building R Seniors is a mayoral pedestrian safety initia- R sustainable growth in our region and transportation R tive for the elderly population. The NYCDOT R

R network. R

R and the Department for the Aging launched the

R program to improve elderly pedestrian safety. R Plan 2040 shows how NYMTC member agencies

R NYSDOT also launched a program called Safe- R R will help sustain and encourage the region’s eco- Seniors, which was a Pilot Program that ex- R R nomic growth through system preservation and expanded to target senior pedestrian initiatives R R pansions of the transportation network. Plan 2040 to two areas in Nassau and Suffolk counties. R R Westchester County is involved in the AARP R highlights the need for developing sustainable trans- R pedestrian needs program as part of its Liv- R portation and land use projects, supporting the eq- R able Communities Program. R uitable development of regional growth, and outlines how NYMTC intends to accomplish this through the https://www.nymtc.org/Portals/0/Pdf/RTP/Appendix6.pdf Shared Vision without compromising future genera- A-6.3 THE FAIR HOUSING AND EQUITY tions to meet their needs. ASSESSMENT OF THE NY–CT SUSTAINABLE COMMUNITIES INITIATIVE https://www.nymtc.org/Portals/0/Pdf/RTP/Plan%20 2040%20Executive%20Summary.pdf The Partnership for Sustainable Communities coordinates federal housing, transportation, water, and A-6.2 STRATEGIES RELATED TO DISABLED OR other infrastructure investments to make neighbor- OLDER ADULTS POPULATIONS hoods more successful, to shorten commutes, save households’ time and money, and lower pollution. Pedestrian and Bicycle Enhancements: All The Fair Housing and Equity Assessment is an analy- strategies that improve the attractiveness, sis of the segregation and disparities in the region. convenience, comfort, and safety of both bi- The assessment included a deliberation process to cycling and walking. This includes “improving determine what factors were contributing to the pat- bicycle and disabled access to buildings and transit” (Pg 4-18 of Plan 2040) terns and identify strategies to overcome them. A strategy identified is to improve transportation ac- ◊ “Planning for active transportation can also cess to jobs. address equity issues by increasing mobility and accessibility options for those who http://www.sustainablenyct.org/docs/Brentwood%2011- do not have access to an automobile, and people with disabilities, the elderly, and chil- 13-13%20v.1.pdf dren.” http://portal.hud.gov/hudportal/documents/ huddoc?id=FHEAResSumm_CV.pdf Paratransit and Rideshare Services: “Although paratransit may usually refer to transportation for passengers with special mobility needs, such as the disabled and the elderly, in this discussion it includes a wide spectrum of transportation options that fill the gap between the private automobile/ taxi and conventional buses that serve regular transit routes.59 De-

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 A-7 COUNTY TRANSPORTATION PLANS tant reaction to this is to increase mobility through A-19 AND OTHER RELEVANT COUNTY accessible transportation. PLANS AND STUDIES http://www1.nyc.gov/html/onenyc/index.html A-7.1 ONENYC (2015) http://www.nyc.gov/html/onenyc/downloads/pdf/publica- tions/OneNYC.pdf C C

OneNYC is a plan meant to be a roadmap for the city C C

A-7.2 SUFFOLK COUNTY COMPREHENSIVE PLAN C so that NYC continues to preserve and enhance its C C

2035 (2015) C role as a leading global city. The initiatives launched C C

in OneNYC speak to the challenges the city is fac- C

Suffolk County Comprehensive Plan 2035 is an up- C ing with economic growth, sustainability, resiliency, C date of the county’s master plan and a statement of C and equity. The initiatives articulate the goals and the C

the long-term protection enhancement and growth of C long-term agenda of the de Blasio Administration, C C

the county. An item examined in the process was C and build on prior sustainability plans, and other pre- C the adequacy and needs of transportation and other C C vious initiatives. C

infrastructure. A key objective is to build a 21st Cen- C C

tury Transit Network to Provide More Transportation C C

One of the major discoveries from the months of re- C

Choices to improve mobility, access and safety. In C search revolved around the evolving economy and C

terms of equity, Suffolk County wants to develop C C how transportation networks and infrastructure have housing near transit to lower the cost of transporta- C C to respond in order to keep pace with economy. tion and increase mobility for all people. C C

Overall, there is a goal to coordinate with regional C C C partners in order to enhance critical transportation C

Suffolk County is also trying to develop effective so- C C connections to Long Island, and beyond. In terms of lutions to an aging population, which include focus- C C transportation, the overall goal is to make the trans- ing on mass transit, pedestrian-scaled communities, C C C portation network within the city reliable, sustain- smart growth, and Transit Oriented Development C able, safe, and accessible for all New Yorkers. The C

strategies. C first initiative in the Transportation section discusses C C C

upgrades at entrances to a number of subway sta- C

http://suffolkcountyny.gov/Portals/0/planning/CompPlan/ C C tions, particularly in high-growth areas that will pro- vol1/Vol1_FrontEnd_Re082211.pdf C C

vide access for the disabled beyond what is included C C in the MTA plan. C

A-7.3 SUSTAINABLE LONG ISLAND C C C C

Sustainable Long Island is a nonprofit organization C

Initiative 5 within the transportation section is to C

that aims to advance economic development, en- C

“Expand the accessibility of the city’s transporta- C C tion network to seniors and people with disabilities.” vironmental health and social equity for all people C Supporting initiatives include improving accessibility in Long Island. Sustainable Long Island works with to bus services for transit users with disabilities and leaders and residents of Nassau and Suffolk County to improve convenience and reliability of modes of to accomplish these goals. Sustainable Long Island transit for New Yorkers with disabilities. Specifical- demands that all residents have access to viable ly, the city wants to expand the growing number of transportation methods and safe streets, among wheelchair accessible taxis in order to provide more many other things. efficient and convenient paratransit services. The city wants to increase the proportion of paratransit http://sustainableli.org/who-we-are/our-mission/ trips made by yellow and green taxis within the con- A-7.4 NYC MOBILITY MANAGEMENT RESOURCE sequent four years of OneNYC. This is also noted in a GUIDE (2015) section of the report called “Age Friendly NYC.” Older adults will soon outnumber children, and an impor- The guide is a resource for learning about various programs, services, and existing opportunities that A-20 can improve mobility and transportation throughout subway tracks if a fall would occur onto NYC. Mobility Management is a comprehensive and the track bed. The training is available upon request and takes place at the strategic approach to coordinate and address unmet New York Transit Museum in Downtown mobility needs dealing with the user. In 2012, NYC Brooklyn. DOT initiated the Mobility Management Program, C ◊ Compliance Coordination Committee In C which addresses needs of people with disabilities

C an effort to work more closely with the

C and older adults to discover inventive transporta- disability community and understand C

C tion solutions. The Mobility Management Resource

C their needs and concerns first-hand, New C C Guide was put together to educate New Yorkers on York City Transit’s Office of ADA Compli- C

C existing transportation infrastructure, resources and ance regularly hosts the Compliance Co- C

C ordination Committee (“CCC”). The CCC

C programs that cater to people with disabilities and is a forum in which Transit meets with C

C older adults. members of the disability community C

C to ensure their involvement and to keep C C them informed about the agency’s ef-

C Built Environment: NYC has significantly changed

C forts for improved accessible transpor- C its streets over the past several years, and these C tation and barrier removal. Additionally, C

C changes will have the biggest impact on pedestrians annual reports are sent to the Mayor’s C

C with a disability or older adults at some point in their Office of the City of New York on the sta- C

C travel. This includes Accessible Pedestrian Signals tus of ADA compliance within New York C City Transit. Upon request, the Office of C C (APS), pedestrian ramps, CityBenches, detectable ADA Compliance also provides outreach C

C warning strips, and bus shelters, etc. These types of throughout the New York City area by C C improvements greatly improve the built environment way of workshops, seminars, and infor- C C mation fairs. At these functions, infor- C for the elderly and people C mation regarding programs and features C

C of NYCT are communicated to people C Regional Transportation Profiles: C with disabilities and senior citizens

C Transit Services: C C

C ◊ Reduced-Fare Program

C New York City Department of Transportation, C Select Bus Services C

C ◊ MTA New York City Transit offers a re- C C duced/half fare for seniors age 65 and C

C New York City Department of Transportation, over and for individuals with a qualifying C Staten Island Ferry

C disability to use on NYCT’s subways and C C buses. Reduced-fare customers have C the option of paying the fare in cash C Metropolitan Transportation Authority, New C C York City Transit (upon presenting an acceptable form of C

C identification) or by using a convenient C Reduced-Fare MetroCard. Reduced fare C

C ◊ Buses: Accessibility Features The bus fleet is C comprised of close to 6,000 buses (includ- is half the base fare or less with Re- ing MTA Bus vehicles) that are 100 percent duced-Fare MetroCard discounts which accessible with wheelchair lifts or ramps, se- are applied when purchasing multiple curement devices, public address systems, rides. Most reduced-fare customers use kneeling mechanisms and signs designating the Reduced-Fare MetroCard (RFM), a priority seating for customers with disabili- personalized MetroCard with the name ties and courtesy seating for senior citizens. and photograph of the customer. Appli- cations for senior citizens and persons with disabilities can be obtained via the ◊ Current ADA Outreach MTA website or by contacting NYCT by telephone. ◊ Strategies Subway Track Education Pro- gram (STEP) STEP is a unique program Metropolitan Transportation Authority, Access- that brings together individuals who are A-Ride (Paratransit Division) blind or visually impaired and orientation and mobility specialists to learn about track safety. STEP’s goal is to educate ◊ Shared-ride, door-to-door, or feeder service 19 users or potential users about the which operates 24 hours a day, seven days a week within the service area covered by New

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 York City Transit’s public buses and sub- anyone who is unable to use the stairs. The A-21 ways. Fare for each trip on AAR is the same seats in the front of the bus are also reserved for a single ride on a NYCT bus or subway for seniors and people with disabilities. The Westchester County Department of Public Nassau Inter-County Express Works and Transportation (WCDPW&T) offers the Senior B.E.A.T. (Be Educated About

Transit) program to educate seniors on how C ◊ Able-Ride NICE’s Able-Ride is the paratran- C to use the Bee-Line System to promote great- sit service in Nassau County for passengers C er travel independence. The Senior B.E.A.T. C

with disabilities who are unable to use fixed C “Ride with a Friend” Program encourages C C

route transit for some or all of their trips. All C

seniors to ride together on the Bee-Line to C

Able-Ride trips must start and end within ¾ C receive discounts at participating restau- of a mile of NICE’s fixed route service and C rants, theaters, and museums. WCDPW&T C during the time the service is operating. For C and the Westchester County Office for the C passengers who are ambulatory, NICE con- Disabled conduct a course titled, “B.E.A.T. C C

tracts with Super Shuttle for some of these C Plus,” which brings hands-on travel training trips. Recognizing the importance of the C C education into the classroom for students C driver/client interface, Able-Ride began man- with disabilities. In this four-session course, C C

dating door-to door service on March 1st, C students and staff learn how to ride Bee-Line C

2014 where drivers assist passengers to and C buses, and then take part in a group bus trip from the vehicle. Passengers may now wait C

to obtain a Reduced-Fare MetroCard. In ad- C C

in the outermost exterior door of the pick- C dition to the Bee-Line System fixed-route up address until the driver is available to as- C

bus System and its how-to-ride educational C

sist into the vehicle. If the passenger is not C programs, Westchester County and nonprofit C

present when the driver arrives, the driver C

agencies offer a variety of other transporta- C will proceed to the door and identify them- tion services and programs specifically for C selves as “Able-Ride.” This level of service is C C

older adults and people with disabilities, in- C

great for customers and minimizes instanc- C

cluding: C

es where customers and drivers miss one C C

another, thereby lowering the cases of no- C

shows. For transfers between Able-Ride and ◊ The Westchester County Bee-Line Para- C C

Transit service is available to people C

NYC’s Access-A-Ride, please see the MTA C

NYCT Paratransit Profile. Transfers are also with disabilities who have difficulty us- C

ing fixed-route service within Westches- C

available to Suffolk County on Long Island C

at the Walt Whitman Mall in Huntington, the ter County. Similar to Access-A-Ride in C C

NYC, Bee-Line ParaTransit offers Origin- C Sunrise Mall in Massapequa, and the Long C

to-Destination and it mirrors the existing C Island Rail Road Farmingdale Station. C

transit service. Advanced certification is C C

required. C NJ TRANSIT C C C

◊ Westchester County and nonprofit agen- C ◊ Access Link Access Link is a public trans- C cies work collectively together through C portation service developed to comply with C the Livable Communities Collaborative C C the paratransit regulations of the ADA. Ac- for Aging Services C cess Link service is comparable to the NJ C TRANSIT local fixed route bus system in that it is available during the same days and ◊ RideConnect is a not-for-profit transpor- hours as the regularly scheduled local fixed tation program that offers an invaluable route bus service, including weekends and assortment of services geared towards holidays. Access Link is for people with dis- older adults (60+), people with disabili- abilities who are unable to use the local fixed ties, and home health workers in West- route bus. chester County. The services include (1) information and referrals, (2) volunteer transport for medical, shopping, reli- New York City Taxi and Limousine Commission gious services, or other errands, (3) a weekly shopper bus, (4) home health Westchester County aide transportation, and (5) a social worker who is available to families if a ◊ There are several accessibility features on need arises. Bee-Line buses for individuals with mobility impairments. All buses are equipped with a ◊ WestFair Rides is another not-for-profit wheelchair lift or ramp, and can be used by organization that coordinates volun- A-22 teer rides to medical appointments for tance to support innovative solutions that improve older adults (60+) and adults with vi- mobility challenges. sion impairments. Spreading rapidly, volunteer-driven rides are now available in the Sound Shore, northeast and south The FAST Act included a new discretionary pilot pro- central regions of Westchester County. gram for innovative coordinated access and mobility F

F Only a year old, WestFair Rides has been

F (Section 3006(b)) to help finance innovative projects working with six home health agen- F

F cies to build shared transport for home for the transportation disadvantaged that improve F

F health aide and personal care workers to the coordination of transportation services and non- F F homes in northeast Westchester where

F emergency medical transportation (NEMT) services;

F there is no public transportation. F

F such as: F F

F NYC Agency + Program Profiles The deployment of coordination technology

Demographic Breakdown Projects that create or increase access to community http://www.nyc.gov/html/dot/downloads/pdf/mobility- mgmt-resource-guide-2015-text.pdf One-Call/One-Click Centers Rides to Wellness Demonstration and Innovative A-8 FEDERAL NOTICES Coordinated Access and Mobility Grants program - 2016 NOFO (https://www.transit.dot.gov/funding/ap- A-8.1 US DOT LADDER OF OPPORTUNITY plying/notices-funding/rides-wellness-demonstration- and-innovative-coordinated-access-and): The goal of Opportunities Agenda: the competitive R2W Demonstration Grants is to find Revitalize: Transportation infrastructure can and test promising, replicable public transportation lift up neighborhoods and regions by attract- healthcare access solutions that support the following new opportunities, jobs, and housing. ing Rides to Wellness goals: increased access to care, improved health outcomes and reduced health- Connect: A multimodal transportation system care costs provides Americans with safe, reliable, and affordable connections to employment, education, healthcare, and other essential services. https://www.transit.dot.gov/ccam/about/initiatives https://www.transportation.gov/opportunity/work Work: Infrastructure investment creates jobs https://www.transportation.gov/opportunity/ladders-fact- and paves the way for business, particularly sheet small and disadvantaged business enterprises. The Federal Transit Administration Bus & Bus Fa- A-8.3 AFFORDABLE CARE ACT (ACA) cilities “Ladders of Opportunity” Initiative, awarded The ACA will increase the number of individuals funds to modernize and expand transit bus service who will be eligible for Medicaid by expanding exist- to disadvantaged and low-income individuals, veter- ing eligibility categories and creating new eligibility ans, seniors, youths, and others to local workforce categories. The most notable addition is that non- training, employment, health care, and other vital disabled individuals, ages 19 to 64 with incomes services. at 133% of the Federal Poverty Level (FPL) or less, and who are not pregnant and otherwise covered A-8.2 FTA RIDES TO WELLNESS INITIATIVES under Medicaid or Medicare, will become eligible The Federal Transit Administration launched the for Medicaid effective January 1, 2014. Rides to Wellness Initiative to ensure more Ameri- cans have access to health care destinations. The States can expand community transportation for initiative awarded grant funds and technical assis- low income people with mobility limitations through Medicaid waivers.

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 States can expand Medicaid community transporta- A-23 tion to targeted and limited populations through ACA initiatives

ACA provides opportunities for conversations with F F

health care providers to improve care for Medicare F F

beneficiaries with chronic conditions, which could F F

lead to better access to transportation F F F F F

ACA funding is limited and restricted, so states and F F F

regions will need to leverage multiple sources of F funding and partnerships to meet large unmet needs F https://www.eiseverywhere.com/file_uploads/d46b7e- b2ae98e5d3e85ce0f59650990e_ExpandingTransporta- tionHCBS_Presentation_Final.pdf https://www.medicaid.gov/affordable-care-act B-1 L L L L L L L L L L L L L L L L L L L

Photo Source: NYC DOT 6-B DEMOGRAPHIC PROFILES OF THE TARGET POPULATIONS

B-1 LOWER HUDSON VALLEY North of New York City, the Lower Hudson Valley (LHV) subregion of Rockland, Westchester, and Putnam Counties straddles the Hudson River. Rockland County borders New Jersey, while Westchester County’s south border touches the Bronx. This subregion has the lowest population of the three subregions at 1.36 million, and covers a total area of 838 square miles. LHV has the lowest population density of the three subregions, at 1,653 persons per square mile in 2014. The area grew by 5.7 percent from 2000 to 2014, higher than NYC’s growth. The subregion contains six cities, all of which are located in Westchester, in addition to 30 towns and 50 villages. Table B 1: POPULATION CHANGE BY COUNTY (LOWER HUDSON VALLEY) B-2 Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates 2014 ACS CHANGE % CHANGE % CHANGE 2000 2010 5-YEAR

L (2000–2010) (2000–2010) (2000–2014) L ESTIMATE L

L Putnam 95,745 99,710 99,697 3,965 4.1% 4.1% L L L Rockland 286,753 311,687 318,186 24,934 8.7% 11% L

L Westchester 923,459 949,113 962,319 25,654 2.8% 4.2% L L

L Lower Hudson Valley 1,305,957 1,360,510 1,380,202 54,553 4.2% 5.7% L L L

L Table B 2: POPULATION CHANGE BY COUNTY (LOWER HUDSON VALLEY) L L

L Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates PERCENTAGE PERSONS TOTAL OLDER ADULTS PERCENTAGE PERSONS WITH A WITH A POPULATION (65+) OLDER ADULTS DISABILITY DISABILITY Putnam 99,697 13,574 13.62% 13.62% 10,190 Rockland 318,186 45,070 14.16% 14.16% 27,545 Westchester 962,319 145,683 15.14% 15.14% 84,092 Lower Hudson Valley 1,380,202 204,327 14.80% 13.62% 10,190

B-1.1 TARGET POPULATIONS which is on par with the New York State population density. Because the county has only six towns and Table B 2 breaks down the target populations by three villages, and the towns are vastly larger than county. In general, the target populations as a per- the villages, the towns end up having high numbers cent of total population remain fairly consistently of each target populations while the small villages spread throughout the counties. The persons with a have high densities. Thus, since Putnam County has disability population is lower in the LHV than at state only six total census subdivisions, each of the fol- and national levels. The populations are much older lowing tables includes all six and were not shaded. than the US as a whole, however, with an average of

14.8 percent of the population over 65 in the LHV. Older Adults B-1.2 PUTNAM COUNTY Putnam County is home to 12,417 older adults. Table The most rural of the 10 counties in the NYMTC re- B 3 summarizes the number of older adults by coun- gion, Putnam County lies the farthest north, border- ty subdivision in Putnam County. ing Westchester County. As of 20014, the population of the county was over 99,600 people living in six Figure B 1 and Figure B 2 show the density and num- towns. From 2000 to 2014, the county gained 4.14 ber of older adults by census tract. Carmel, which is percent more residents, faster than Westchester also the county seat, has numerous seniors spread County, but less than half the rapid growth rate of throughout the place, while the high density of older Rockland County. adults occurs in isolated census tracts scattered throughout the county. Putnam County has the lowest population density of all 10 counties in the NYMTC region with 432 people per square mile over its 231 square miles of land,

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 Table B 3: OLDER ADULTS (65+) BY COUNTY SUBDIVISION (PUTNAM COUNTY) B-3 Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

PLACE SQUARE MILES TOTAL POPULATION OLDER ADULTS PER SQUARE MILE L

Highest Number of Older Adults L

Carmel 36 34,392 4,442 123.4 L L L L

Southeast 32 18,335 2,206 68.9 L L

Kent 40 13,460 1,929 48.2 L L Patterson 32 12,032 1,282 40.1 L L L Putnam Valley 41 11,780 1,827 44.6 L L L

Philipstown 49 9,698 1,888 38.5 L L Highest Density of Older Adults L Carmel 36 34,392 4,442 123.4 Southeast 32 18,335 2,206 68.9 Kent 40 13,460 1,929 48.2 Putnam Valley 41 11,780 1,827 44.6 Patterson 32 12,032 1,282 40.1 Philipstown 49 9,698 1,888 38.5

Figure B 1: OLDER ADULTS (65+) BY CENSUS TRACT (PUTNAM COUNTY) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates B-4 L L L L L L L L L L L L L L L L L L L

Figure B 2: OLDER ADULTS (65+) PER SQUARE MILE BY CENSUS TRACT (PUTNAM COUNTY) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

Persons with a Disability For the persons with a disability population, the average number per tract is 536, and the average density, As shown in Table B 4, Carmel has the highest 79 per square mile. amount and density of persons with disabilities, Car- mel has 3,396 persons with disabilities, 10% of the population.

Figure B 4 shows the density of persons with a disability by tract, normalized by square miles. The density map confirms a major population of persons with a disability in the eastern portion of Putnam County Figure B 3 depicts the absolute number of persons with a disability per tract, ranging from 283 and under to more than 800. This shows a large population of persons with a disability living in Carmel, and eastern Putnam County.

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 Table B 4: PERSONS WITH DISABILITY BY COUNTY SUBDIVISION (PUTNAM COUNTY) B-5 Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

PLACE SQUARE MILES TOTAL POPULATION OLDER ADULTS PER SQUARE MILE L

Highest Number of Persons with Disabilities L

Carmel 36 34,126 3,396 94.3 L L L L

Southeast 32 18,187 1,616 50.5 L L

Kent 40 13,327 1,552 38.8 L L Patterson 32 11,953 1,444 45.1 L L L Putnam Valley 41 11,780 967 23.6 L L L

Philipstown 49 9,686 1,215 24.8 L L Highest Density of Persons with Disabilities L Carmel 36 34,126 3,396 94.3 Southeast 32 18,187 1,616 50.5 Patterson 32 11,953 1,444 45.1 Kent 40 13,327 1,552 38.8 Philipstown 49 9,686 1,215 24.8 Putnam Valley 41 11,780 967 23.6

Figure B 3: PERSONS WITH A DISABILITY BY CENSUS TRACT (PUTNAM COUNTY) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates B-6 L L L L L L L L L L L L L L L L L L L

Figure B 4: PERSONS WITH A DISABILITY PER SQUARE MILE BY CENSUS TRACT (PUTNAM COUNTY) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 B-1.3 ROCKLAND COUNTY B-7 The only county in the NYMTC planning area that lies west of the Hudson River, Rockland County shares a southern border with New Jersey. The county’s pop-

ulation topped 318,000 by 2014, with an 11 percent L L

population growth since 2000, the highest growth L L

rate among the NYMTC counties. At 174 square L L L

miles of land, Rockland County covers the smallest L L

area of the three LHV counties; it is approximately L L

three times larger than Staten Island. The county has L L a population density of 1,829 people per square mile L L L

as of 2014. L L L Older Adults

Rockland County is home to more than 45,000 older adult. Table B 5 lists the older adult population by County Subdivision in Rockland County. Similar to Putnam County, Rockland has only five total census subdivisions, each of the following tables includes all six and were not shaded.

Figure B 5 and Figure B 6 display the density and number of older adults by census tract. The older adult population generally lives in Spring Valley and eastern Haverstraw, as well as a small cluster in Suf- fern.

Table B 5: OLDER ADULTS (65+) BY COUNTY SUBDIVISION (ROCKLAND COUNTY) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

PLACE SQUARE MILES TOTAL POPULATION OLDER ADULTS PER SQUARE MILE Highest Number of Older Adults Clarkstown 38 85,801 15,083 396.9 Ramapo 61 130,064 14,319 234.7 Orangetown 24 49,905 8,798 366.6 Haverstraw 22 37,138 4,486 203.9 Stony Point 28 15,278 3,384 120.9 Highest Density of Older Adults Clarkstown 38 85,801 15,083 396.9 Orangetown 24 49,905 8,798 366.6 Ramapo 61 130,064 14,319 234.7 Haverstraw 22 37,138 4,486 203.9 Stony Point 28 15,278 3,384 120.9 B-8 L L L L L L L L L L L L L L L L L L L

Figure B 5: OLDER ADULTS (65+) BY CENSUS TRACT (ROCKLAND COUNTY) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 B-9 L L L L L L L L L L L L L L L L L L L

Figure B 6: OLDER ADULTS (65+) PER SQUARE MILE BY CENSUS TRACT (ROCKLAND COUNTY) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates B-10 Persons with a Disability

As shown in Table B 6, Ramapo has the highest number of persons with disabilities in Rockland County. L L Figure B 8 shows the density of persons with a dis- L

L ability by tract, normalized by square miles. The L L

L density map confirms a major population of persons L

L with a disability in the southeastern portion of Put- L

L nam County. For the persons with a disability popu- L

L lation, the average number per tract is 536, and the L

L average density, 377 per square mile. L L L L

Table B 6: PERSONS WITH A DISABILITY BY COUNTY SUBDIVISION (ROCKLAND COUNTY) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

PLACE SQUARE MILES TOTAL POPULATION OLDER ADULTS PER SQUARE MILE Highest Number of Persons with Disabilities Ramapo 61 128,960 9,660 158.4 Clarkstown 38 84,926 7,220 190 Orangetown 31 49,468 5,145 166 Haverstraw 27 36,915 4,071 150.8 Stony Point 28 15,278 1,449 51.8 Highest Density of Persons with Disabilities Clarkstown 38 84,926 7,220 190 Orangetown 31 49,468 5,145 166 Ramapo 61 128,960 9,660 158.4 Haverstraw 27 36,915 4,071 150.8 Stony Point 28 15,278 1,449 51.8

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 B-11 L L L L L L L L L L L L L L L L L L L

Figure B 7: PERSONS WITH A DISABILITY BY CENSUS TRACT (ROCKLAND COUNTY) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates B-12 L L L L L L L L L L L L L L L L L L L

Figure B 8: PERSONS WITH A DISABILITY PER SQUARE MILE BY CENSUS TRACT (ROCKLAND COUNTY) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 B-1.4 WESTCHESTER COUNTY throughout Yonkers and Mount Vernon, as well as in B-13 White Plains, New Rochelle, and the Town of Rye. Westchester County borders the Bronx to the south and the State of Connecticut to the east. The southern and central portions of the county have generally

high-population density, and the northern part of the L L

county has generally lower densities. The population L L

of Westchester County is approximately 962,000, as L L L

of 2014, making it by far the most populous county L L

in the LHV. Westchester County has the second larg- L L

est land area of all counties in the NYMTC region, L L with a population density of 1,925 people per square L L L

mile in 2014. L L L Older Adults

Westchester County has over 145,600 older adults. Table B 7 shows the density (persons per square mile) of older adults and displays the county subdivisions with the highest number of older adults.

Figure B 9 and Figure B 10 show the density and population distribution of older adults. The population distribution map shows a high number of older adults along the Bronx border and south of I-287. Many census tracts along the north border of the county have high numbers of older adults, as well. The density map shows that many older adults reside

Table B 7: OLDER ADULTS (65+) BY COUNTY SUBDIVISION (WESTCHESTER COUNTY) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

PLACE SQUARE MILES TOTAL POPULATION OLDER ADULTS PER SQUARE MILE Highest Number of Older Adults Yonkers 18 198,654 30,497 1,694.3 Greenburgh 30 90,135 15,315 505.4 New Rochelle 10 78,476 11,456 1,145.6 Mount Vernon 4 67,962 9,295 2,323.8 White Plains 10 57,505 8,986 898.6 Highest Density of Older Adults Mount Vernon 4 67,962 9,295 2,323.8 Yonkers 18 198,654 30,497 1,694.3 New Rochelle 10 78,476 11,456 1,145.6 Eastchester 5 32,737 5,664 1,132.8 White Plains 10 57,505 8,986 898.6 B-14 L L L L L L L L L L L L L L L L L L L

Figure B 9: OLDER ADULTS (65+) BY CENSUS TRACT (WESTCHESTER COUNTY) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 B-15 L L L L L L L L L L L L L L L L L L L

Figure B 10: OLDER ADULTS (65+) PER SQUARE MILE BY CENSUS TRACT (WESTCHESTER COUNTY) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates B-16 Persons with a Disability For the persons with a disability population, the average number per tract is 377, and the average density, The number of persons with disabilities within these 1,076 per square mile. 25 subdivisions is 84,092. Table B 8 shows the county subdivisions with the breakdown of persons L L with disabilities in Westchester County. The county L

L subdivision of Yonkers has the highest number of L L

L people with disabilities, but Mount Vernon has the L

L highest density of people with disabilities. L L L

L Figure B 12 shows the density of persons with a L

L disability by tract, normalized by square miles. The L L

L density map confirms a major population of persons L with a disability in the southern portion of Westches- ter County. While there are high numbers of persons with a disability in southern Westchester County, the density maps show that in many instances, this population is not as dense as in other places because of the larger tracts, especially in the northern portion of Westchester County.

Figure B 11 depicts the absolute number of persons with a disability per tract, ranging from 53 to more than 900. This shows a large population of persons with a disability living in Yonkers and southern West- chester County.

Table B 8: PERSONS WITH A DISABILITY BY COUNTY SUBDIVISION (WESTCHESTER COUNTY) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

PLACE SQUARE MILES TOTAL POPULATION OLDER ADULTS PER SQUARE MILE Highest Number of Persons with Disabilities Yonkers 20 198,654 21,156 1057.8 New Rochelle 13 78,476 7,526 578.9 Mount Vernon 4 67,962 7,295 1823.8 Greenburgh 30.3 88,603 6,847 226.0 White Plains 10 57,505 4,547 454.7 Highest Density of Persons with Disabilities Mount Vernon 4 67,962 7,295 1823.8 Yonkers 20 198,654 21,156 1057.8 Rye 7 46,155 4,182 597.4 New Rochelle 13 78,476 7,526 578.9 Eastchester 5 32,737 2,532 506.4

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 B-17 L L L L L L L L L L L L L L L L L L L

Figure B 11: PERSONS WITH A DISABILITY BY CENSUS TRACT (WESTCHESTER COUNTY) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates B-18 L L L L L L L L L L L L L L L L L L L

Figure B 12: PERSONS WITH A DISABILITY PER SQUARE MILE BY CENSUS TRACT (WESTCHESTER COUNTY) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 B-2 NEW YORK CITY B-19

New York City is the most densely populated city in the United States. It encompasses the five boroughs: the Bronx, Brooklyn, Manhattan, Queens, and Staten

Island. Figure B 9 illustrates the population change in N N New York City between 2000, 2010 and 2014. N N N N N N N B-2.1 TARGET POPULATIONS N N N N As shown in Table B 10, the percentage of older adults is fairly consistent throughout. The Bronx contains a larger percentage of people with disabilities (13.5 percent) compared to New York State (11 percent). Table B 11 shows the population size and densities of the target populations by borough.

Table B 9: POPULATION CHANGE BY BOROUGH (NEW YORK CITY) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

CHANGE % CHANGE 2000 2010 2014 ACS CHANGE % CHANGE (2000–2014 (2000–2014 CENSUS CENSUS 5-YEAR EST (2000–2010) (2000–2010) ESTIMATE) ESTIMATE) Bronx 1,332,650 1,385,108 1,413,566 52,458 80,916 3.9% 6.1% Brooklyn 2,465,326 2,504,700 2,570,801 39,374 105,475 1.6% 4.3% Manhattan 1,537,195 1,585,873 1,618,398 48,678 81,203 3.2% 5.3% Queens 2,229,379 2,230,722 2,280,062 1,343 50,683 0.1% 2.3% Staten Island 443,728 468,730 471,522 25,002 27,794 5.3% 6.3% NYC All Boroughs 8,008,278 8,175,133 8,354,349 166,855 346,071 2.0% 4.3%

Table B 10: TARGET POPULATIONS BY BOROUGH (NEW YORK CITY) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates PERCENTAGE PERSONS TOTAL OLDER ADULTS PERCENTAGE PERSONS WITH A WITH A POPULATION (65+) OLDER ADULTS DISABILITY DISABILITY Bronx 1,413,566.00 154,001 10.9% 188,207 13.5% Brooklyn 2,570,801.00 302,335 11.8% 248,709 9.7% Manhattan 1,618,398.00 225,577 18.7% 157,426 9.8% Queens 2,280,602.00 300,885 13.2% 215,644 9.5% Staten Island 471,522.00 64,173 13.6% 45,282 9.7% NYC All Boroughs 8,354,889.00 1,046,671 12.5% 855,268 10.3% NY State 19,594,330.00 2,755,172 14.1% 2,120,273 11% USA 314,107,084.00 43,177,961 13.8% 37,874,571 12% B-20 Table B 11: TARGET POPULATIONS AND DENSITY BY BOROUGH (NEW YORK CITY) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

AVERAGE DENSITY BOROUGH NUMBER SQUARE MILES

N (PER SQUARE MILE) N N N

N Older Adults N

N Bronx 154,001 42 3,667 N N N

N Brooklyn 302,335 71 4,258 N N Manhattan 225,277 23 9,795 Queens 300,885 109 2,760 Staten Island 64,173 59 1,088 NYC All Boroughs 1,046,671 304 3,443 Persons with a Disability Bronx 188,207 42 4,481 Brooklyn 248,709 71 3,503 Manhattan 157,426 23 6,845 Queens 215,644 109 1,978 Staten Island 45,282 59 767 NYC All Boroughs 855,268 304 2,813 Note: People may fall into more than one target population category, thus totals are not presented

B-2.2 THE BRONX Figure B 14 shows the density of older adults by tract, averaged by square mile. The density map confirms Situated on the mainland of New York State, the a major population of older adults in the northeast- Bronx borders Westchester County to the north and ern and northwestern sections of the Bronx, with a is separated from Manhattan by the Harlem River. pocket of high-density adjacent to Bronx Park (the At 42 square miles, the Bronx had the third-highest large park next to Fordham University). While there population density in New York City, with 33,656 are high numbers of older adults in the eastern people per square mile in 2014 The Bronx’s popula- Bronx, the density maps show that in many cases, tion grew by 6.1 percent from 2000 to 2014, reach- the population numbers are not as dense as in other ing 1.41 million residents, a rate of moderate growth places because of the larger tracts. in comparison to the rest of New York City. Figure B 13 depicts the absolute number of older Older Adults adults per tract. This shows a large population of older adults living in zip code 10475, throughout the Eleven percent of the people living in the Bronx are east Bronx spine, and in the south Bronx. over the age of 65. Table B 12 shows the top five zip codes in the Bronx in terms of both number and For the older adult population, the average number density of older adults. Two zip codes, 10463 and per tract is 454, and the average density, 3,667 per 10475, have both high density and high numbers of square mile. older adults.

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 Table B 12: OLDER ADULTS (65+) BY ZIP CODE (THE BRONX) B-21 Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

ZIP CODE PLACE SQUARE MILES TOTAL POPULATION OLDER ADULTS PER SQUARE MILE

Highest Number of Older Adults N N 10456 High Bridge 1.1 91,737 8,144 7,404 N N N

10463 Kingsbridge 1.4 71,238 11,752 8,394 N N N

10467 Fordham 2.5 99,251 10,349 4,140 N N N N

10469 Edenwald 2.4 66,631 10,574 4,406 N 10475 Co-Op City 1.3 44,582 9,333 7,179 Highest Density of Older Adults 10456 High Bridge 1.1 91,737 8,144 7,404 10462 Pelham 1.5 76,114 8,014 5,343 10463 Kingsbridge 1.4 71,238 11,752 8,394 10469 Edenwald 2.4 66,631 10,574 4,406 10475 Co-Op City 1.3 44,582 9,333 7,179 B-22 N N N N N N N N N N N N N

Figure B 13: OLDER ADULTS (65+) BY CENSUS TRACT (THE BRONX) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 B-23 N N N N N N N N N N N N N

Figure B 14: OLDER ADULTS (65+) PER SQUARE MILE BY CENSUS TRACT (THE BRONX) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates B-24 Persons with a Disability

Nearly 14 percent of people living in the Bronx have a disability. Table B 13 shows the top five zip codes in the Bronx in terms of both number and density of N

N older adults N N N N Figure B 16 shows the density of persons with a dis- N N

N ability by tract, averaged by square mile. The density N N

N map confirms a major population of persons with a N disability in the southern and northeastern sections of the Bronx. While there are high numbers of persons with a disability in the eastern Bronx, the density maps show that in many cases, this population is not as dense as in other places because of the larger tracts.

Figure B 15 depicts the absolute number of persons with a disability per tract, ranging from four and under to more than 4,900. This shows a large population of persons with a disability living in zip code 10467, and in the southwest Bronx.

For the persons with a disability population, the average number per tract is 556, and the average density is 8,290 per square mile

Table B 13: PERSONS WITH A DISABILITY BY ZIP CODE (THE BRONX) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

ZIP CODE PLACE SQUARE MILES TOTAL POPULATION OLDER ADULTS PER SQUARE MILE Highest Number of Persons with Disabilities 10452 Co-Op City 1.3 75,092 11,820 9,092 10453 Fordham 1.4 78,770 12,251 8,751 10456 Edenwald 2.4 90,589 13,258 5,524 10457 High Bridge 1.1 70,432 10,244 9,313 10467 Fordham 2.5 97,907 14,836 5,934 Highest Density of Persons with Disabilities 10452 Co-Op City 1.3 75,092 11,820 9,092 10453 Fordham 1.4 78,770 12,251 8,751 10455 Melrose 0.7 39,825 6,255 8,936 10457 High Bridge 1.1 70,432 10,244 9,313 10458 Bedford Park 1 76,272 10,168 10,168

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 B-25 N N N N N N N N N N N N N

Figure B 15: PERSONS WITH A DISABILITY BY CENSUS TRACT (THE BRONX) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates B-26 N N N N N N N N N N N N N

Figure B 16: PERSONS WITH A DISABILITY PER SQUARE MILE BY TRACT (THE BRONX) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 B-2.3 BROOKLYN B-27

Brooklyn has the highest population of the NYC counties, with 2.57 million people. Geographically,

Brooklyn is the second largest borough, covering 71 N N square miles. Given the large population, however, N N N

the population density was 36,208 people per square N N

mile as of 2014, which is comparable to that of the N N Bronx. N N N N Older Adults

People over age 65 make up 12 percent of Brooklyn’s total population. Table B 14 shows the zip codes with the highest number and density of older adults.

Figure B 18 displays the density per square mile older adults by tract, and Figure B 17 shows the same population as total number per tract. Southern Brooklyn—especially the neighborhoods of Sheeps- head Bay, Borough Park, and Coney Island—has high numbers of older adults. The density map reveals the highest concentration of older adults live in the Coney Island/Sheepshead Bay area, Crown Heights, and in Prospect Lefferts Gardens.

Table B 14: OLDER ADULTS (65+) BY ZIP CODE (BROOKLYN) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

ZIP CODE PLACE SQUARE MILES TOTAL POPULATION OLDER ADULTS PER SQUARE MILE Highest Number of Older Adults 11235 Sheepshead Bay 2.5 75,622 15,643 6,257 11214 Bensonhurst 2.2 88,297 14,807 6,730 11234 Mill Basin 7.4 95,610 13,530 1,828 11229 Sheepshead Bay 2.2 81,351 13,204 6,002 11223 Gravesend 2.1 76,651 13,052 6,215 Highest Density of Older Adults Prospect Lef- 11225 ferts Gardens 0.9 59,613 7,009 7,788 11226 Flatbush 1.4 98,299 10,699 7,642 11224 Coney Island 1.5 42,698 10,595 7,063 11230 Midwood 1.8 87,064 12,202 6,779 11235 Sheepshead Bay 2.2 88,297 14,807 6,730 B-28 N N N N N N N N N N N N N

Figure B 17: OLDER ADULTS (65+) BY CENSUS TRACT (BROOKLYN) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 B-29 N N N N N N N N N N N N N

Figure B 18: OLDER ADULTS (65+) PER SQUARE MILE BY CENSUS TRACT (BROOKLYN) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates B-30 Persons with a Disability

Nearly 10 percent of people living in Brooklyn have a disability. Table B 15 shows the top five zip codes in the Brooklyn in terms of both number and density N

N of older adults. N N N N Figure B 20 shows the density of persons with a N N

N disability by tract, normalized by square miles. The N N

N density map confirms a major population of persons N with a disability in the southern, northern, and northeastern sections of the Brooklyn.

Figure B 19 depicts the absolute number of persons with a disability per tract, ranging from 6 to more than 2,100. This shows a large population of persons with a disability living in zip code 11235, and in the south, north, and northeast Brooklyn.

For the persons with a disability population, the average number per tract is 332, and the average density, 4,865 per square mile.

Table B 15: PERSONS WITH A DISABILITY BY ZIP CODE (BROOKLYN) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

ZIP CODE PLACE SQUARE MILES TOTAL POPULATION OLDER ADULTS PER SQUARE MILE Highest Number of Persons with Disabilities Sheepshead 11235 Bay 2.5 75,622 13,168 5,267 East Williams- 11206 burg 1.4 83,021 11,263 8,045 11207 East New York 2.7 93,217 10,308 3,818 11230 Midwood 1.8 86,791 10,182 5,657 11214 Bensonhurst 2.2 87,905 10,040 4,564 Highest Density of Persons with Disabilities East Williams- 11206 burg 1.4 83,021 11,263 8,045 11212 Brownsville 1.5 87,382 9,902 6,601 11224 Coney Island 1.5 42,698 9,452 6,301 11233 Ocean Hill 1.3 69,478 7,837 6,028 Bedford 11216 Stuyvesant 0.9 54,282 5,357 5,952

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 B-31 N N N N N N N N N N N N N

Figure B 19: PERSONS WITH A DISABILITY BY CENSUS TRACT (BROOKLYN) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates B-32 N N N N N N N N N N N N N

Figure B 20: PERSONS WITH A DISABILITY PER SQUARE MILE BY CENSUS TRACT (BROOKLYN) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 B-2.4 MANHATTAN adults. The density map shows concentrations of B-33 older adults on the east and west sides of Central Park, in Upper Manhattan, and in a few pockets in Manhattan covers just 23 square miles and has by Lower Manhattan. The population map shows that far the densest population of the five boroughs, at the high number of older adults covers a larger area 70,365 people per square mile in 2014. From 2000 N east of Central Park as compared with the west side. N to 2014, Manhattan’s population grew 5.28 percent, N

Areas along the East River in Lower Manhattan, rep- N N

to just over 1.6 million, higher than the growth ex- N resenting Chinatown, the Lower East Side, and the N

perienced by NYC overall. While the borough is an N

East Village, have very high numbers of older adults N economic powerhouse with a high cost of living and N N

as well. N skyrocketing real estate market to match, Manhat- N tan’s relatively low cost of transportation, high density mixed use/mixed use blocks, and public housing stock make it home to hundreds of thousands of the two target populations.

Older Adults

Fourteen percent of Manhattan’s population is aged 65 or more. Table B 16 summarizes the older adult population concentrations by zip code. The Lower East Side (10002) and Upper East Side (10128) both contain high numbers and densities of older adults. The Upper West Side, additionally, has a high number and density of older adults.

Figure B 21 and Figure B 22 show the density (persons per square mile) and population size of older

Table B 16: OLDER ADULTS (65+) BY ZIP CODE (MANHATTAN) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

ZIP CODE PLACE SQUARE MILES TOTAL POPULATION OLDER ADULTS PER SQUARE MILE Highest Number of Older Adults 10025 Upper West Side 1.1 97,373 15,295 13,905 10002 Lower East Side 1 79,894 13,910 13,910 10023 Upper West Side 1.1 60,762 11,708 10,644 10024 Upper West Side 1.4 59,249 9,993 7,138 10128 Upper East Side 0.4 62,447 9,990 24,975 Highest Density of Older Adults 10128 Upper East Side 0.4 62,447 9,990 24,975 10021 Upper East Side 0.4 42,142 9,398 23,495 10028 Upper East Side 0.4 46,169 8,506 21,265 10022 Gramercy Park 0.4 29,699 8,162 20,405 10002 Lower East Side 1 79,894 13,910 13,910 B-34 N N N N N N N N N N N N N

Figure B 21: OLDER ADULTS (65+) BY CENSUS TRACT (MANHATTAN) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 B-35 N N N N N N N N N N N N N

Figure B 22: OLDER ADULTS (65+) PER SQUARE MILE BY CENSUS TRACT (MANHATTAN) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates B-36 Persons with a Disability

Nearly 10 percent of people living in Manhattan have a disability. Table B 17 shows the top five zip codes in the Manhattan in terms of both number and den- N

N sity of older adults. N N N N Figure B 24 shows the density of persons with a N N

N disability by tract, normalized by square miles. The N N

N density map confirms a major population of persons N with a disability in eastern Lower Manhattan and the northern part of Manhattan.

Figure B 23 depicts the absolute number of persons with a disability per tract, ranging from 2 to more than 2,700. This shows a large population of persons with a disability living in zip code 10002, and in the south, north, and northeast Manhattan.

For the persons with a disability population, the average number per tract is 550, and the average density, 8,617 per square mile.

Table B 17: PERSONS WITH A DISABILITY BY ZIP CODE (MANHATTAN) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

ZIP CODE PLACE SQUARE MILES TOTAL POPULATION OLDER ADULTS PER SQUARE MILE Highest Number of Persons with Disabilities Lower East 10002 Side 1 79,894 11,809 11,809 Upper West 10025 Side 1.1 97,373 10,400 9,455 10029 East Harlem 0.8 76,985 9,325 11,656 Washington 10032 Heights 0.7 58,816 8,305 11,864 Lower East 10009 Side 0.6 61,562 7,505 12,508 Highest Density of Persons with Disabilities 10030 Central Harlem 0.3 29,530 4,435 14,783 10026 Central Harlem 0.3 38,167 4,286 14,287 Upper East 10128 Side 0.4 62,447 5,155 12,888 Lower East 10009 Side 0.6 61,562 7,505 12,508 Washington 10032 Heights 0.7 58,816 8,305 11,864

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 B-37 N N N N N N N N N N N N N

Figure B 23: PERSONS WITH A DISABILITY BY CENSUS TRACT (MANHATTAN) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates B-38 N N N N N N N N N N N N N

Figure B 24: PERSONS WITH A DISABILITY PER SQUARE MILE BY TRACT (MANHATTAN) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 B-2.5 QUEENS B-39

Queens has the second highest population of NYC with 2.28 million in 2014. Queens has the largest geographic area and the second lowest population

density of 20,923 people per square mile in 2014. N N The density is approximately 6,000 people per N N N

square mile lower than the city’s average. N N N N Older Adults N N N N Approximately 300,885 Queens residents are aged 65 years of age or older. Table B 18 summarizes the older adult population in Queens.

Table B 18 and Figure B 26 show the density (persons per square mile) and population of older adults in Queens.

Figure B 25 shows that central Queens, Queens’ east border, Far Rockaway, and northern Queens have high numbers of older adults. Figure B 26 illustrates that, in terms of density, the older adult population concentrates in the Flushing neighborhood, east of Flushing Meadows Park. Instances of tracts with many older adults are also in Jackson Heights, Rego Park, and Forest Hills.

Table B 18: OLDER ADULTS (65+) BY ZIP CODE (QUEENS) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

ZIP CODE PLACE SQUARE MILES TOTAL POPULATION OLDER ADULTS PER SQUARE MILE Highest Number of Older Adults 11375 Forest Hills 2 69,652 12,835 6,418 11355 Flushing 1.8 83,799 12,370 6,872 11373 Elmhurst 1.5 100,713 11,143 7,429 11385 Ridgewood 3.6 100,132 10,480 2,911 11354 Flushing 2.6 56,433 10,295 3,960 Highest Density of Older Adults 11372 Jackson Heights 0.7 63,202 8,338 11,911 11374 Rego Park 0.9 41,792 7,509 8,343 11373 Elmhurst 1.5 100,713 11,143 7,429 11355 Flushing 1.8 83,799 12,370 6,872 11375 Forest Hills 2 69,652 12,835 6,418 B-40 N N N N N N N N N N N N N

Figure B 25: OLDER ADULTS (65+) BY CENSUS TRACT (QUEENS) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 B-41 N N N N N N N N N N N N N

Figure B 26: OLDER ADULTS (65+) PER SQUARE MILE BY CENSUS TRACT (QUEENS) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates B-42 Persons with a Disability For the persons with a disability population, the average number per tract is 334, and the average density, Slightly more than nine percent of people living in 3,326 per square mile. Queens have a disability. Table B 19 shows the top five zip codes in the Queens in terms of both number N

N and density of people with a disability. N N N N Figure B 28 shows the density of persons with a N N

N disability by tract, normalized by square miles. The N N

N density map confirms a major population of persons N with a disability in central Queens and the northwestern part of Queens.

Figure B 27 depicts the absolute number of persons with a disability per tract, ranging from 3 to more than 2,400. This shows a large population of persons with a disability living in zip code 11368. The number of persons with a disability population is dispersed throughout the county, but there are small concentrations in central, south, and northwestern Queens.

Table B 19: PERSONS WITH A DISABILITY BY ZIP CODE (QUEENS) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

ZIP CODE PLACE SQUARE MILES TOTAL POPULATION OLDER ADULTS PER SQUARE MILE Highest Number of Persons with Disabilities 11368 Corona 2.6 109,936 9,990 3,842 11691 Far Rockaway 2.8 60,252 9,458 3,378 11434 Jamaica 3.2 64,774 7,807 2,440 11373 Elmhurst 1.5 100,713 7,327 4,885 11375 Forest Hills 2 69,652 6,999 3,500 Highest Density of Persons with Disabilities Jackson 11372 Heights 0.7 63,202 5,149 7,356 11374 Rego Park 0.9 41,792 5,452 6,058 11373 Elmhurst 1.5 100,713 7,327 4,885 11106 Astoria 0.9 38,615 4,105 4,561 11103 Astoria 0.7 38,257 2,984 4,263

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 B-43 N N N N N N N N N N N N N

Figure B 27: PERSONS WITH A DISABILITY BY CENSUS TRACT (QUEENS) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates B-44 N N N N N N N N N N N N N

Figure B 28: PERSONS WITH A DISABILITY PER SQUARE MILE BY CENSUS TRACT (QUEENS) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 B-2.6 STATEN ISLAND B-45

Staten Island experienced the most growth in NYC from 2000 to 2014, with a population increase of 6.3

percent to bring the 2014 total to 471,522. Staten N N Island had a population density of 7,992 people per N N N

square mile in 2014. Staten Island has very different N N

density compared to the rest of NYC. N N N N N Older Adults N

Just over 64,100 people aged 65 years and older live on Staten Island. The 2010–2014 American Com- munity Survey 5-year estimates contained age data for only three zip codes for Staten Island; therefore, Table B 20 contains all the data available.

Figure B 29 and Figure B 30 show the county’s density (persons per square mile) and population of older adults. The population map shows many older adults in the central and southern portions of the borough; however, the density map reveals that because of the large tract size outside the North Shore, densities in south Staten Island are fairly low.

Table B 20: OLDER ADULTS (65+) BY ZIP CODE (STATEN ISLAND) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates ZIP CODE PLACE SQUARE MILES TOTAL POPULATION OLDER ADULTS PER SQUARE MILE Highest Number of Older Adults 10314 Willowbrook 16.2 87,524 14,112 871 10306 New Drop 6.8 54,888 9,096 1,338 10312 Great Kills 7.7 61,105 9,027 1,172 Highest Density of Older Adults 10306 New Drop 6.8 54,888 9,096 1,338 10312 Great Kills 7.7 61,105 9,027 1,172 10314 Willowbrook 16.2 87,524 14,112 871 B-46 N N N N N N N N N N N N N

Figure B 29: OLDER ADULTS (65+) BY CENSUS TRACT (STATEN ISLAND) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 B-47 N N N N N N N N N N N N N

Figure B 30: OLDER ADULTS (65+) PER SQUARE MILE BY CENSUS TRACT (STATEN ISLAND) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates B-48 Persons with a Disability

Nearly 10 percent of people living in Staten Island have a disability. Table B 21 shows the top five zip codes in the Staten Island in terms of both number N

N and density of older adults. N N N N Figure B 32 shows the density of persons with a N N

N disability by tract, normalized by square miles. The N N

N density map confirms a major population of persons N with a disability in the northern and eastern parts of Staten Island.

Figure B 31 depicts the absolute number of persons with a disability per tract, ranging from 14 to more than 1,170. This shows a large population of persons with a disability living in zip code 10314. The number of persons with a disability population is dispersed throughout the county, but there are small concentrations in northern and eastern Staten Island. For the persons with a disability population, the average number per tract is 415, and the average density, 1,362 per square mile.

Table B 21: PERSONS WITH A DISABILITY BY ZIP CODE (STATEN ISLAND) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

ZIP CODE PLACE SQUARE MILES TOTAL POPULATION OLDER ADULTS PER SQUARE MILE Highest Number of Persons with Disabilities 10314 Willowbrook 16.2 87,524 8,657 534 10306 New Drop 6.8 54,888 6,172 908 10312 Great Kills 7.7 61,105 4,919 639 10305 South Beach 4.3 41,053 4,655 1,083 10304 Stapleton 3.9 40,946 3,967 1,017 Highest Density of Persons with Disabilities 10308 Great Kills 2 29,805 3,203 1,602 10302 Port Richmond 1.2 17,993 1,771 1,476 W. New Brigh- 10310 ton 1.8 24,686 2,554 1,419 10305 South Beach 4.3 41,053 4,655 1,083 10304 Stapleton 3.9 40,946 3,967 1,017

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 B-49 N N N N N N N N N N N N N

Figure B 31: PERSONS WITH A DISABILITY BY CENSUS TRACT (STATEN ISLAND) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates B-50 N N N N N N N N N N N N N

Figure B 32: PERSONS WITH A DISABILITY PER SQUARE MILE BY CENSUS TRACT (STATEN ISLAND) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 B-3 LONG ISLAND B-51

B-3.2 NASSAU COUNTY The Long Island subregion contains 2.83 million people. From 2000 to 2014, the subregion grew by Positioned between Queens and Suffolk County,

Nassau County has highest population density in the L

2.9 percent. Long Island contains two cities (both L of which are in Nassau County), 13 towns, and 96 NYMTC region outside of New York City, at 4,706 L L

people per square mile. Nassau’s population has L villages. As shown in Table B 22, population in both L L L counties increased since 2000 to over 2.8 million. grown slower than Suffolk County since 2000, 0.37 L L

Long Island has a population density of approximate- percent compared to Suffolk’s 5.21 percent growth L ly 2,035 people per square mile, which is around the from 2000 to 2014. Nassau County has the highest same density as that of Westchester County. Nas- median age of all 10 counties at 41.3 years, which is sau County’s population density is 2,981 people per 3.2 years higher than New York State’s median age. square mile, which is higher than Suffolk County at Thus, Nassau County also has the highest percent- 1,645 people per square mile age of older adults in the NYMTC planning area at nearly 16 percent.

B-3.1 TARGET POPULATIONS Older Adults

Target populations as a percentage of total popula- Nassau County is home to more than 213,500 old- tion show that the subregion has a lower proportion er adults. Table B 24 shows the highest densities of persons with disabilities than the country and the of older adults by census place. Great Neck Plaza state do. For older adults, Long Island matches the and Long Beach have the highest densities of older state percentage. adults.

Table B 22: POPULATION CHANGE BY COUNTY (LONG ISLAND) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates 2014 ACS CHANGE CHANGE % CHANGE % CHANGE 2000 2010 5-YEAR EST (2000–2010) (2000–2014) (2000–2010) (2000–2014) Nassau 1,334,544 1,339,532 1,350,601 4,988 16,057 0.40% 0.37% Suffolk 1,419,369 1,493,350 1,500,373 73,981 81,004 5.00% 5.21% Long Island 2,753,913 2,832,882 2,850,974 78,969 97,061 2.80% 2.87%

Table B 23: TARGET POPULATION BY COUNTY (LONG ISLAND) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

OLDER TOTAL PERCENTAGE PERSONS PERCENTAGE ADULTS POPULATION OLDER WITH A WITH (65+) (2014) ADULTS DISABILITY DISABILITY (2014) Nassau 1,350,601 213,518 15.81% 113,837 8.49% Suffolk 1,500,373 215,852 14.39% 134,592 9.06% Long Island 2,850,974 429,370 15.06% 248,429 8.79% B-52 Figure B 34 shows the population by density per square mile and Figure B 33 shows the older adults by number per tract. The numbers map shows older adults throughout North Hempstead and Hempstead and in the southern portions of Oyster Bay. The den- L L sity map shows that the highest concentrations are L

L generally in the western portion of the county. L L L L L L L

Table B 24: OLDER ADULTS (65+) BY CENSUS PLACE (NASSAU COUNTY) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

Highest Number of Older Adults Levittown 6.8 52,485 7,673 1,128 Hicksville 6.8 41,784 6,951 1,022 East Meadow 6.3 37,513 6,610 1,049 Freeport Village 4.8 43,168 6,218 1,295 Hempstead Village 3.7 54,801 5,570 1,505 Highest Density of Older Adults Great Neck Plaza 0.3 6,823 2,067 6,890 Long Beach 2.2 33,522 5436 2,471 South Floral Park 0.1 2,017 228 2,280 Williston Park 0.6 7,319 1197 1,995 Stewart Manor Village 0.2 2,112 389 1,945

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 B-53 L L L L L L L L L L L

Figure B 33: OLDER ADULTS (65+) BY CENSUS TRACT (NASSAU COUNTY) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates B-54 L L L L L L L L L L L

Figure B 34: OLDER ADULTS (65+) PER SQUARE MILE BY CENSUS TRACT (NASSAU COUNTY) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 Persons with a Disability B-55

Less than 9 percent of the population of Nassau County has disabilities, with 115,027 as the estimate. Table B 25 shows the census Places in order L of both total persons with a disability and density of L L persons with a disability. Levittown has the highest L L L number of persons with a disability, at 5,281, while L L L

South Floral Parky has the highest density, at 2,386 L persons per square mile. L

Figure B 36 shows the density of persons with a disability by tract, normalized by square miles. The density map confirms a major population of persons with a disability in the southern portion of Nassau County.

Figure B 35 depicts the absolute number of persons with a disability per tract, ranging from 33 and under to more than 880. This shows a large population of persons with a disability living in Hempstead, and southern Nassau County.

For the persons with a disability population, the average number per tract is 408, and the average density, 8,290,641 per square mile.

Table B 25: PERSONS WITH A DISABILITY BY CENSUS PLACE (NASSAU COUNTY) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

TOTAL OLDER ADULTS NAME SQUARE MILES PER SQUARE MILE POPULATION (65+) Highest Number of Persons with Disabilities Levittown 6.8 52,485 5,281 529 Freeport 4.7 42,790 4,108 250 Hicksville 6.8 41,784 3,795 344 Hempstead 3.7 53,931 3,627 1,325 Valley Stream 3.5 37,764 3,567 372 Highest Density of Persons with Disabilities South Floral Park 0.1 2,017 229 2,386 Great Neck Plaza 0.3 6,597 736 2,358 Island Park 0.4 4,533 665 1,631 Long Beach 2.2 33,522 2,914 1,353 Lynbrook 2.0 19,517 2,156 1,071 B-56 L L L L L L L L L L L

Figure B 35: PERSONS WITH A DISABILITY BY CENSUS TRACT (NASSAU COUNTY) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 B-57 L L L L L L L L L L L

Figure B 36: PERSONS WITH A DISABILITY PER SQUARE MILE BY CENSUS TRACT (NASSAU COUNTY) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates B-58 B-3.3 SUFFOLK COUNTY

By far the largest county in the NYMTC planning area in terms of geographic size, Suffolk County is just over double Nassau County in land area. Although L

L the two counties have fairly similar population num-

L bers, Suffolk County’s size means that its density at L L

L 1,645 people per square mile is significantly lower L L

L than Nassau County’s. L L Older Adults

Just over 215,850 older adults live in Suffolk County as of 2014. Table B 26 displays the five towns and villages with the highest number and densities of older adults.

Figure B 38 depicts density of older adults per square mile. The population is concentrated almost entirely west of the William Floyd Parkway, and especially in South Babylon and southern Islip, and also in Huntington. Figure B 37 shows the number of older adults per tract. The western end of Suffolk County, where populations are higher and tracts are small, has a large number of older adults. In addition, several tracts on the East End have high numbers of older adults, but these numbers represent very large tracts.

Table B 26: OLDER ADULTS (65+) BY CENSUS PLACE (SUFFOLK COUNTY) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

PLACE SQUARE MILES TOTAL POPULATION OLDER ADULTS PER SQUARE MILE Highest Number of Older Adults West Babylon 7.8 43,725 6,237 800 Commack 12 35,487 6,148 512 Coram 13.8 40,637 5,479 397 Brentwood 11 59,436 5,040 458 Smithtown 12.12 26,408 4,650 384 Highest Density of Older Adults North Amityville 2.4 19,608 2,353 980 Lindenhurst 3.8 27,303 3,625 954 Copiague 3.2 22,527 2,615 817 West Babylon 7.8 43,725 6,237 800 Huntington Station 5.5 34,005 3,900 709

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 B-59 L L L L L L L L L L L

Figure B 37: OLDER ADULTS (65+) PER SQUARE MILE BY CENSUS TRACT (SUFFOLK COUNTY) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates B-60 L L L L L L L L L L L

Figure B 38: OLDER ADULTS (65+) PER SQUARE MILE BY CENSUS TRACT (SUFFOLK COUNTY) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 Persons with a Disability B-61

Similar to Nassau County, it is estimated that 9 percent of the population in Suffolk County has a disability. L L L

Figure B 40 shows the density of persons with a L L L disability by tract, normalized by square miles. The L L L

density map confirms a major population of persons L with a disability in the central and western portions L of Suffolk County.

Figure B 39 depicts the absolute number of persons with a disability per tract, ranging from 22 and under to 1,085. This shows a large population of persons with a disability living in Brookhaven town, and along the central spine of Suffolk County, particularly from central Suffolk County to western Suffolk County.

For the persons with a disability population, the average number per tract is 418, and the average density, 302 per square mile

Table B 27: PERSONS WITH A DISABILITY BY CENSUS PLACE (SUFFOLK COUNTY) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

TOTAL PERSONS WITH A NAME SQUARE MILES PER SQUARE MILE POPULATION DISABILITY Highest Number of Persons with Disabilities West Babylon 7.8 43,725 4,972 635 Brentwood 11.0 59,436 4,594 418 Coram 13.8 40,637 3,612 261 Central Islip 7.1 36,209 3,145 442 Deer Park 6.2 27,280 2,964 480 Highest Density of Persons with Disabilities North Ami- tyville 2.4 19,608 1,900 807 Lindenhurst 3.8 27,303 2,628 700 North Bay Shore 3.3 19,990 2,275 700 Copiague 3.2 22,527 2,063 639 West Babylon 7.8 43,725 4,972 635 B-62 L L L L L L L L L L L

Figure B 39: PERSONS WITH A DISABILITY BY CENSUS TRACT (SUFFOLK COUNTY) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 B-63 L L L L L L L L L L L

Figure B 40: PERSONS WITH A DISABILITY PER SQUARE MILE BY CENSUS TRACT (SUFFOLK COUNTY) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates C-1

Photo Source: NYC DOT 6-C TRANSPORTATION PROVIDERS C-2

Photo Source: NYC DOT

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 C-1 LOWER HUDSON VALLEY C-3 C-1.1 PUTNAM COUNTY

Table C 1: PUTNAM COUNTY TRANSPORTATION PROVIDERS (LOWER HUDSON VALLEY) *NTD Reporting 2015 P P P P

PROVIDER/ ORGANIZATION ELIGIBLE TRIP MODE OF VEHICLE P

SERVICE AREA SERVICE HOURS P SERVICE TYPE RIDERS PURPOSE SERVICE FLEET SIZE P P P

General Public Transit P P P

Eastern and M-F P Putnam Area southern Public Transit 5:00AM– 9:15PM General Fixed-route bus Rapid Transit portions of Agency Sat. Public Unlimited – local service 15 vehicles* Putnam County 7:30AM– 6:00PM Putnam Putnam M-F County County, within Public Transit 5:00AM– 9:15PM General American with Transportation ¾ mile service Agency Sat. Public Unlimited Disabilities Act 9 vehicles* Paratransit area 7:30AM– 6:00PM Paratransit Trains to and 1,357 from NYC serv- M–F vehicles ing 5 stations 4:00AM – available for Metro-North in the County Public Agency 3:40AM General Unlimited Rail – Com- maximum Railroad along two lines Weekend Public muter Service service for (Hudson, and 4:00AM – the whole Harlem) 3:40AM agency* From Mahopac M-F 329 fixed- Westchester and Carmel to Public Transit 7:00AM – General Unlimited Fixed-route bus route BEE-Line Westchester Agency 8:00PM Public – local service vehicles*

From Brewster Train Station Housatonic to Danbury, M-F -52 fixed Area Regional CT, and from Public Transit 5:50AM – General Unlimited Fixed-route bus route ve- Transit Southeast Train Agency 9:30PM Public – local service hicles* Station to New Fairfield CT

Municipal or Community Services M-F Croton Falls Croton Falls Municipal General Fixed-route bus Train Station to 5:30AM – Public Unlimited – local service N/A Shuttle Mahopac Transportation 7:35PM Cold Spring to Sat., Sun, Holi- Cold Spring Beacon. Sea- Municipal days Only General Fixed-route bus Trolley sonal service Transportation 11:00AM – Public Unlimited – local service N/A only. 6:00PM For seniors Trips to 60+, county transpor- senior Putnam tation to cen- County Office County gov- M–F county ters, for Demand re- for Senior Putnam County ernment 9:00am – spon- programs sponse service 7 Resources 3:00pm sored and senior meals, centers and shop- and ping trips. programs TABLE C 1, CONT: PUTNAM COUNTY TRANSPORTATION PROVIDERS (LOWER HUDSON VALLEY) C-4

PROVIDER/ ORGANIZATION ELIGIBLE TRIP MODE OF VEHICLE SERVICE AREA SERVICE HOURS SERVICE TYPE RIDERS PURPOSE SERVICE FLEET SIZE P P P

P Getting P to and P from Medical P P medical appoint- P Putnam P County, Dan- County gov- M–F appointments Demand re- P 9:00am – ments both in 7

P bury, Mt Kisco, ernment sponse service

P 3:00pm who oth- and out & Valhalla erwise of the have no county. transit options Private Non-Profit Providers Private non- Persons Putnam ARC Putnam County profit organi- Not reported with dis- Not re- Demand re- N/A zation abilities ported sponse service Persons with dis- Putnam County Putnam abilities (and some County (and who may Day Demand-re- Hudson Valley portions of some portions be older programs sponse service Cerebral Palsy Westchester of Westchester Not reported adults and medi- using paid 53 vehicles Association and Dutchess and Dutchess and/or cal drivers. counties) counties) persons with low income Available to armed Office of Se- services Volunteer Vet- Putnam County nior Resourc- veter- Demand re- erans Medical and nearby es, Veterans Varies ans for Medical sponse service N/A Transportation areas Affairs, Plan- medical ning Dept. appointments only Private Providers 79 Medicaid Taxis, ambu- NEMT provid- lettes, wheel- ers contracted Private Provid- Medicaid chair acces- through Medi- Putnam ers Varies recipi- Medical sible vehicles, N/A cal Answering ents stretchers, Services ambulances Mahopac Strictly Medi- Medicaid Private pro- N/A General Unlimited Ambulette N/A cal Transport Transport vider Public Statewide Serving Ambulette Westches- M–S Service– As- ter, Putnam Private pro- 5:00AM– General Unlimited Ambulette N/A sisted Trans- & Dutchess vider 12:00AM Public portation County Private pro- General Jorge’s Taxi Mahopac vider 24/7 Public Unlimited Car Service N/A Mahopac Car Mahopac Car Private pro- General Service Service vider N/A Public Unlimited Car Service N/A

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 TABLE C 1, CONT: PUTNAM COUNTY TRANSPORTATION PROVIDERS (LOWER HUDSON VALLEY) C-5

PROVIDER/ ORGANIZATION ELIGIBLE TRIP MODE OF VEHICLE SERVICE AREA SERVICE HOURS SERVICE TYPE RIDERS PURPOSE SERVICE FLEET SIZE P P P P

Premiere Patterson Private pro- N/A General Unlimited Car Service N/A P Transportation vider Public P P Express Taxi Private pro- General P Brewster 24/7 Unlimited Taxi N/A P

Inc. vider Public P P

M-F and Sun P 6:00AM – P Carmel Taxi & Carmel Private pro- 12:00AM General Unlimited Taxi N/A Car Service vider 24 hrs. on week- Public ends M-F and Sun. 6:00AM – Mahopac & Carmel Private pro- 12:00AM General Unlimited Taxi N/A Carmel Taxi vider 24 hrs. on week- Public ends Putnam County Yellow Carmel Private pro- N/A General Unlimited Taxi N/A Cab vider Public VIP Taxi of Private pro- M-F General Carmel Carmel vider 7:00AM –8:00PM Public Unlimited Taxi N/A Private pro- General Blue Transit Cold Spring vider N/A Public Unlimited Taxi N/A M-F and Sun. 6:00AM – Cold Spring Cold Spring Private pro- 12:00AM General Unlimited Taxi N/A Village Taxi vider 24 hrs. on week- Public ends

Private pro- General Unlimited Taxi N/A Ace Ambulette Mahopac vider N/A Public RC Transpor- Private pro- General tation Services Patterson vider N/A Public Unlimited Taxi N/A

Table C 2: PUTNAM COUNTY PROVIDERS AND TARGET POPULATIONS (LOWER HUDSON VALLEY) NUMBER OF PUBLIC NUMBER OF PERSONS WITH A NUMBER OF OLDER OLDER ADULTS PER AND PRIVATE NON PERSONS WITH DISABILITY PER ADULTS PROVIDER PROFIT PROVIDERS DISABILITIES PROVIDER 11 13,574 1,234 10,190 926 C-1.2 ROCKLAND COUNTY C-6

Table C 3: ROCKLAND COUNTY TRANSPORTATION PROVIDERS (LOWER HUDSON VALLEY) *NTD Reporting 2015

R PROVIDER/ SERVICE ORGANIZATION ELIGIBLE TRIP MODE OF VEHICLE R SERVICE HOURS

R SERVICE AREA TYPE RIDERS PURPOSE SERVICE FLEET SIZE R R R

R General Public Transit R R

R Monday –

R Friday 5:30AM R – 1:30AM R

R Transport of Rockland Saturday General Fixed Route 68 total ve- R Rockland County Public Agency 6:00AM – Public Unlimited Bus hicles* 1:30AM Sunday 8:00AM – 12:00AM Monday – Friday 7:00AM TRIPS Para- Rockland – 7:00PM General ADA Paratran- 26 total ve- transit County Public Agency Saturday Public Unlimited sit Service hicles* 8:00AM – 5:00PM Between Rockland Monday – County and Friday 4:30AM Fixed Route TAPPAN ZEEx- Tarrytown/ Public Agency – 11:00PM General Unlimited Bus – Com- N/A press White Plains Saturday Public muter Bus in Westches- 5:30AM – ter County 1:30AM Monday – Friday 7:00AM Clarkstown Town of – 8:00PM General Fixed Route Mini-Trans Clarkstown Public Agency Saturday Public Unlimited Bus 14 buses* 9:00AM – 7:00PM

Monday – Friday 6:30AM Spring Valley Village of – 7:00PM General Fixed Route Jitney Spring Valley Public Agency Saturday Public Unlimited Bus 2 vehicles* 8:30AM – 5:00PM

Trains to NYC and Monday – 2,684 com- New Jersey Friday 5:00AM bined vehicles Metro-North from Suffern, – 12:00AM General Railroad and Public Agency Public Unlimited Commuter Rail or train cars NJ TRANSIT Sloatsburg, Weekend between the Spring Valley, 6:00AM – agencies* Nanuet, and 8:00PM Pearl River

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 TABLE C 3, CONT: ROCKLAND COUNTY TRANSPORTATION PROVIDERS (LOWER HUDSON VAL- C-7 LEY)

PROVIDER/ SERVICE ORGANIZATION ELIGIBLE TRIP MODE OF VEHICLE SERVICE HOURS SERVICE AREA TYPE RIDERS PURPOSE SERVICE FLEET SIZE R R R

Municipal or Community Services R R Taxi R Seniors R 60 and Voucher R R Rockland Rockland Rockland 6 am – 6pm above Pro- Taxi Voucher Contracted R County Office County Office taxi use with gram for Service, 17 R for the Aging County for the Aging voucher with Medical Program taxis in fleet R medical R

Appoint- R needs ments R Private Non-Profit Providers Day Programs- Rockland 8:30AM- Demand- County, 4:30PM; Develop- Medical, response 9 vehicles Yedei Chesed primar- Private, Non- Residential mentally shopping, service, paid (combination 24/7. ily Monsey, Profit organi- Services 24/7, disabled day pro- drivers and of 1 large bus, Spring Valley, zation Senior Pro- adults; grams some volun- mini-buses & Suffern grams 9:30AM- seniors teers cars) 2:30PM Chal- lenged Private, Non- seniors Demand- 5 leased vans Circle of Rockland Profit organi- 8:00AM-3:30PM >60 Day pro- response, paid and 1 owned Friends County zation attend- grams drivers van ing day programs Indi- viduals enrolled in Office Sunday-Thurs- for People Hamaspik Private, Non- day 9:00AM- Rockland with Not Re- Demand-re- 4 buses of Rockland County Profit organi- 4:00PM and Develop- ported sponse service County zation Friday 9:00- mental 1:00PM Dis- abilities Waiver Program Persons participating in Private, Non- agency Day Demand Jawonio, Inc. Rockland Profit organi- 24 hours/7 days programs programs, response using 119 vehicles County zation per week or in employ- agency staff agency ment residences TABLE C 3, CONT: ROCKLAND COUNTY TRANSPORTATION PROVIDERS (LOWER HUDSON VAL- C-8 LEY)

PROVIDER/ SERVICE ORGANIZATION ELIGIBLE TRIP MODE OF VEHICLE SERVICE HOURS SERVICE AREA TYPE RIDERS PURPOSE SERVICE FLEET SIZE R R

R Persons R

R >60 R partici- R Demand- R Meals on pating in response 12 mini- R R Wheels Private, Non- 8:30AM- agency’s service with buses; 300 R Rockland programs Day pro- R Programs & County Profit organi- 4:30PM, Mon- or older grams paid drivers personal ve- R Services of zation day - Friday and volunteers hicles driven

R or have R Rockland, Inc. dementia using their by volunteers or Al- vehicles zheimer’s disease Volunteer Private, Non- Veterans, employ- 2 agency van Retired and Profit with Disabled, ment, vehicles, 20 Senior Volun- Rockland Federal and 8:00AM-3:00PM Age 60+, com- Demand-re- volunteers teer Program County local sponsor- Eligible munity sponse service with personal (RSVP) ship RSVP vol- outings, cars unteers shopping Individu- als with intellec- Demand- 110 vehicles Rockland tual dis- response (mostly mini- County Chap- Rockland Private, Non- Day programs abilities Day Pro- service, paid vans, some ter NYS ARC, County Profit organi- 8:30 am -5 pm; partici- grams drivers and cars & con- Inc. zation residential 24/7 pating in residences’ tract for 7-9 agency staff buses programs and services Individu- als with service Rockland plans for Rockland County and Individualized skill build- Demand-re- In total 4 ve- Bridges (f/k/a specifically Private, Non- to service plans ing & for Day pro- sponse service hicles: 2 cars, Independent East Ramapo Profit organi- for user and for students grams using paid 1 van and 1 Living Center) School Dis- zation after class for with dis- drivers small bus trict the students. abilities in East Ramapo Schools Rockland Opportunity Private non- Development Rockland profit organi- Not reported Not re- Not Re- Not reported N/A Association County zation ported ported Inc. Private Providers 79 Medicaid Taxis, ambu- NEMT provid- lettes, wheel- ers contracted Private Provid- Medicaid chair acces- through Medi- Rockland ers Varies recipients Medical sible vehicles, N/A cal Answering stretchers, Services ambulances

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 TABLE C 3, CONT: ROCKLAND COUNTY TRANSPORTATION PROVIDERS (LOWER HUDSON VAL- C-9 LEY)

PROVIDER/ SERVICE ORGANIZATION ELIGIBLE TRIP MODE OF VEHICLE SERVICE HOURS SERVICE AREA TYPE RIDERS PURPOSE SERVICE FLEET SIZE R R R

Rockland Private Monday – Fixed Route R

General R Monsey Trails County to transportation Friday 6:00AM- Public Unlimited Bus – Com- 34 vehicles* R NYC provider 8:00PM muter Bus R R R

Monday – R

Friday 6:00AM- R Coach USA/ Rockland Private 11:00PM General Fixed Route R Rockland County to transportation Unlimited Bus – Com- 94 vehicles* R

Weekends Public R Coaches NYC provider 7:00AM muter Bus R -12:00AM Monday – Rockland Private Thursday Reliable Rides County and transportation 7:00PM-5:00AM General Unlimited Taxi Company N/A surrounding provider Friday – Sunday Public area 5:30PM-5:00AM Nyack and Private Nyack Taxi surrounding transportation 7 days/24 hours General Unlimited Taxi Company N/A Service area provider Public Rockland American County and Private General Latina Car surrounding transportation N/A Public Unlimited Taxi Company N/A Service area provider Rockland Prestige Taxi & County and Private General Car Service surrounding transportation 7 days/24 hours Public Unlimited Taxi Company N/A area provider Rockland County and Private General Rockland Taxi surrounding transportation N/A Public Unlimited Taxi Company N/A area provider

Table C 4: ROCKLAND COUNTY PROVIDERS AND TARGET POPULATIONS (LOWER HUDSON VALLEY) NUMBER OF PUBLIC NUMBER OF PERSONS WITH A NUMBER OF OLDER OLDER ADULTS PER AND PRIVATE NON PERSONS WITH DISABILITY PER ADULTS PROVIDER PROFIT PROVIDERS DISABILITIES PROVIDER 16 45,070 2,817 27,545 1,722 C-10 C-1.3 WESTCHESTER COUNTY

Table C 5: WESTCHESTER COUNTY TRANSPORTATION PROVIDERS (LOWER HUDSON VALLEY) *NTD Reporting 2015

W PROVIDER/ SERVICE ORGANIZATION ELIGIBLE TRIP MODE OF VEHICLE W SERVICE HOURS W SERVICE AREA TYPE RIDERS PURPOSE SERVICE FLEET SIZE W W W W

W General Public Transit W W

W Trains to and W W from NYC W serving 43 Monday – 1,357 vehicles W

W stations in Friday 4:00AM available for

W Metro-North the County – 3:40AM General maximum W Railroad along three Public Agency Weekend Public Unlimited Commuter Rail service for lines (Hud- 4:00AM – the whole son, Harlem, 3:40AM agency* and New Haven) Within Monday – Westchester Friday 5:00AM County and – 2:00 AM Bee-Line Bus service to Saturday General Fixed-Route 329 Fixed- System the Bronx, Public Agency 5:30AM – Public Unlimited Bus Route Vehicles Manhattan, 2:00AM and Putnam Sunday 5:30AM County – 1:00AM Bee-Line ParaTransit 6:00 AM – (Westches- Public agency 11:00 PM, Mon- Persons ter County Westchester (county gov- day – Saturday with dis- Demand- 60 vehicles Department County ernment) 8:00 AM – 8:00 abilities response of Transporta- PM, Sunday tion) Monday – Between Friday 4:30AM TAPPAN ZEEx- Tarrytown/ – 11:00PM General Fixed Route press White Plains Public Agency Saturday Public Unlimited Bus – Com- N/A and Rockland 5:30AM – muter Bus County 1:30AM Municipal or Community Services Within town limits to se- Public agency 10:00 AM – Bedford Town nior centers; (municipal 2:00 PM, Mon- Older Demand- 1 vehicle (14 and incorpo- shopping government day , Wednes- adults response passenger) rated Village trips depart- – recreation (50+) ing from se- department) day, Friday nior centers Public agency 8:30 AM – 3:00 Demand- (municipal PM, Tuesdays response; door Briarcliff Shopping government – (Mall) & Thurs- Older to door; also 1 vehicle (16 Manor trips in local recreation and days (Thorn- adults will use Ride passenger) area parks depart- wood food Connect if ment) shopping) needed City of New Public agency Rochelle (municipal City of New and adjacent government Two days per Older Demand- 2 vehicles Rochelle areas for – office on week adults response shopping aging)

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 TABLE C 5, CONT: WESTCHESTER COUNTY TRANSPORTATION PROVIDERS (LOWER HUDSON C-11 VALLEY)

PROVIDER/ SERVICE ORGANIZATION ELIGIBLE TRIP MODE OF VEHICLE SERVICE HOURS SERVICE AREA TYPE RIDERS PURPOSE SERVICE FLEET SIZE W W W W Mondays to Demand- W

response, plus W dr. offices by Taxi Subsidy: W club members, W W

Public agency Vouchers pro- W Within city (municipal weekly grocery Older vide eligible Senior van W W City of Rye limits government – trips, Wednes- adults seniors with $4 seats 12/13 W senior center) days to Senior toward each people W Ctr, Thursdays W taxi ride up to W

shopping trips W

15 vouchers W or outings. each month. 8:00 AM – 4:00 PM, Monday – Friday Senior Transport Center; 9:00 to senior Public agency AM – 12:00 PM City of White centers within (municipal for shopping W, Older Demand- 2 vehicles Plains the city of government – TH; 8:00-9:00 adults response White Plains, senior center) a.m. Medical shopping Appointments Mon *one way only 8:45-10:45 Transport a.m.Mon-Fri to senior Medical Ap- centers within Public agency pointments; City of Yon- the City of (municipal 8:30-10:30 a.m Older Demand- kers Yonkers; government food shopping adults response 10 vehicles shopping – office on Mon-Fri; Senior trips within aging) Center 9:30 City a.m-1:30 p.m. M-F Transport to senior centers within Public agency 9:00 AM – 2:00 the City of (municipal PM, Monday – City of Peek- Peekskill; government Friday; 1:30 PM Older Demand- 2 vehicles skill shopping – parks and – 4:00 PM for adults response within City recreation shopping Tues and sur- department) & Thurs. rounding areas Public agency Older Shopping (municipal 9:00 AM – adults Croton-on- trips within government 12:00 PM, Mon (60+ Demand- 1 vehicle Hudson local areas – recreation & Weds residents response only department) only) 10:00 AM – 3:00 PM, 6 vehicles;2 Dobbs Ferry Within village Public agency Monday – Fri- 24+ pas- and Ardsley limits to se- (municipal day, Tuesdays & Older Demand- senger bus; 4 villages co- nior centers, government Fridays grocery adults response 14 passenger operative shopping – recreation shopping; (50+) incl. wheel- program department) Medical Monday chair lift 9-11 one way C-12 TABLE C 5, CONT: WESTCHESTER COUNTY TRANSPORTATION PROVIDERS (LOWER HUDSON VALLEY)

PROVIDER/ SERVICE ORGANIZATION ELIGIBLE TRIP MODE OF VEHICLE SERVICE HOURS SERVICE AREA TYPE RIDERS PURPOSE SERVICE FLEET SIZE W W W W

W 4 days/week

W to medical ap-

W Demand

W pointments in

W Public agency Older Response plus

W Within town AM, Weds to W Harrison limits (municipal Shopping Cen- adults a Taxi subsidy N/A W W government) ters, and a van (60+) (50% discount W daily to senior with fare cap) W

W center activities W W Mon- Friday 9-2 to senior cen- Public agency ters; shopping Mamaroneck Within town (municipal on Wednesdays; Town and and village government medical trans- Older Demand- Larchmont limits to se- – department portation on adults response 1 vehicle Village nior centers of community Monday- Thurs- services) day mornings & Monday, Tuesday PM 9:00 AM – 3:00 Public agency PM, Mon- Within village (municipal day – Friday; limits to se- government – 12:00 PM – Older Demand- Mt. Kisco nior centers, department of 2:00 PM for adults response 1 vehicle shopping senior citizen shopping(from programs) senior center) Mon, Thurs, Fri, Public agency Within town (municipal Ossining Town and village government 9:00 AM – 3:00 and Village limits to se- – senior ser- PM, nior centers, vices depart- shopping ment) Demand-re- Monday – sponse plus Taxi Friday Older adults subsidy; half 3 vehicles fare discount 10:00 AM Public agency – 2:00 PM, Within village (municipal Monday - Friday limits to se- government to senior center Older Demand- 2 vehicles Pleasantville nior centers, – department & Medical adults response shopping of senior Appointments, programs) shopping Thurs- days; Taxi subsidy; Public agency discount on (municipal individual Pleasantville No limitation government Daily Older trips (lim- N/A – department adults ited number of of senior tickets sold per programs) month)

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 TABLE C 5, CONT: WESTCHESTER COUNTY TRANSPORTATION PROVIDERS (LOWER HUDSON C-13 VALLEY)

PROVIDER/ SERVICE ORGANIZATION ELIGIBLE TRIP MODE OF VEHICLE SERVICE HOURS SERVICE AREA TYPE RIDERS PURPOSE SERVICE FLEET SIZE W W W W

Taxi subsidy; W

discount on W Public agency individual W Daily, 10:00 AM Older W W

Pelham No limitation (municipal trips (lim- N/A W government) – 2:00 PM adults ited number of W W tickets sold per W month) W W W

Public agency W (municipal W government Older Taxi subsidy; Peekskill No limitation – parks and Daily adults $2.00 discount N/A recreation department) 9:00 a.m. & 10:00 a.m. pickup - 2:00 Village limits p.m. Tues & and sur- Public agency Thursdays to rounding (municipal Senior Center & 1 vehicle/ no Rye Brook local areas government – Home; 10:30- Older Demand- more than 20 to senior senior citizens 11:30 Shop- adults response passengers centers; programs) ping Tues & shopping Thurs; Variable Wednesday recreational trips & times 8:00 AM – 3:30 Senior Public agency PM, Monday – Tarrytown centers & (municipal Friday; shop- Older Demand- 1 vehicle Medical Ap- government) ping every other adults response pointments week* Transport to senior cen- Public agency 9:00 AM – 3:30 ters, shop- (municipal PM, Monday – Town of East- ping within government Friday Medical; Older Demand- 2 vehicles (1 chester Town of – department Shopping Weds, adults response van, 1 car) Eastchester of senior Thurs, Friday limits programs) 10:00 AM – Public agency 3:00 PM, Mon- Within town (municipal day – Friday Town of Mt. limits to se- government – from home to Older Demand- 3 vehicles Pleasant nior centers, office of older Senior Center adults response shopping adults) only. Tuesdays to Supermarket Public agency Within town (municipal 8:00 AM – 3:00 Town of North limits to se- government PM, Older Demand- Castle nior centers, – department four days per adults response 1 vehicle shopping of senior week citizens) C-14 TABLE C 5, CONT: WESTCHESTER COUNTY TRANSPORTATION PROVIDERS (LOWER HUDSON VALLEY)

PROVIDER/ SERVICE ORGANIZATION ELIGIBLE TRIP MODE OF VEHICLE SERVICE HOURS SERVICE AREA TYPE RIDERS PURPOSE SERVICE FLEET SIZE W W W W

W Monday-Friday

W 10-2 to Senior

W Public agency

W Center; Shop-

W Within town (municipal

W ping Monday& W Town of North limits to se- government Fridays 10-3; Older Demand- 6 vehicles W W Salem nior centers, – office of Library Every adults response W shopping senior citizen other Tuesday W programs) W 11:00-12:00; W

W Medical M-Fr 10-2 to Senior Center; Within town Shopping Mon& limits; shop- Public agency Fri 10-3; Library Town of ping within (municipal Every other 60 Demand- Somers town limits government – Tues11:00- +Older response 6 vehicle and sur- senior center) 12:00; Medical Residents rounding Appts T, W, areas TH, 10:00- 3:00 9:00 AM – 1:00 PM Monday – Friday to senior centers; Tuesdays until 2:00 for shop- Within town Public agency ping; Monday Town of York- limits to se- (municipal 9:00 shopping Older Demand- town nior centers, government pickup from adults response 6 vehicles shopping – recreation Beaver Ridge department) &Wednesdays Jefferson Vil- lage ; Medical Appointments Monday- Fri- day* 9AM – 5 PM Public agency Monday – Greenburgh (municipal Friday various Town of & Neighbor- recreational Older Demand- 4 vehicles Greenburgh ing Towns & government – activities; 9-11 adults response Villages office for the a.m. shopping aging) Tuesday & Friday 9-5 Monday- Friday Medical 2 vehicles/ 1 Within town Public agency appointments for shopping Town of Lew- limits and (municipal only; 9:00- 3:30 Older Demand- and senior isboro surround- government Tuesdays shop- adults response meeting / 1 ing areas for – recreation ping; 9:00-3:00 for medical shopping department) Wednesdays appointments Senior Meeting

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 TABLE C 5, CONT: WESTCHESTER COUNTY TRANSPORTATION PROVIDERS (LOWER HUDSON C-15 VALLEY)

PROVIDER/ SERVICE ORGANIZATION ELIGIBLE TRIP MODE OF VEHICLE SERVICE HOURS SERVICE AREA TYPE RIDERS PURPOSE SERVICE FLEET SIZE W W W W

Older W

10:00 AM – adults W Public agency 3:00 PM daily, and/or Taxi subsidy; W Tuckahoe No limitation (municipal one-third regu- N/A W W

anytime on persons W government) weekends with dis- lar price W W abilities W W

6:00 AM – W Westchester W

Public agency 11:00 PM, Mon- Persons W County Office Westchester (county gov- day – Saturday with dis- Demand- 60 vehicles W for the Dis- County ernment) 8:00 AM – 8:00 abilities response abled PM, Sunday Public agency (municipal Village of Shopping government – 9:00-11:00 AM Older Demand- Pound Ridge trips within recreation and Wednesdays Adults response 1 vehicle local area parks department) Medical ap- Village of Medical Trips Public agency pointments Older taxi subsidy 1 vehicle Scarsdale only Mon-Friday only adults Private Non-Profit Providers

Transport 9:00 AM – 5:00 within Nonprofit PM, Monday – Westchester (Family Friday Older Demand- 1 bus, plus RideConnect County (as Services of (evening/week- adults response volunteer driv- well as info & Westchester) end if volunteers ers/vehicles referrals) have notice)

Clients in Westchester Private non- agency CHOICE of programs Demand- New Rochelle County (por- profit organi- Varies (Dis- response tions) zation abilities & over 65) Westchester, Putnam,& Clearview Rockland, Clients Demand- School Day NYC, Bronx, Private non- 8:00 AM – 4:00 partici- response using 1 station, Treatment Manhattan, profit corpora- PM, Monday - pating in agency paid 4 minivans Program Dutchess & tion Friday agency drivers wagon Orange coun- programs. ties C-16 TABLE C 5, CONT: WESTCHESTER COUNTY TRANSPORTATION PROVIDERS (LOWER HUDSON VALLEY)

PROVIDER/ SERVICE ORGANIZATION ELIGIBLE TRIP MODE OF VEHICLE SERVICE HOURS SERVICE AREA TYPE RIDERS PURPOSE SERVICE FLEET SIZE W W W W

W Older

W adults, W

W persons W

W with low W income, W W persons W Family Westchester Private non- 7:30 AM 0 5:30 with dis- Demand- W Services of response as W and Putnam profit organi- PM, Monday - abilities, 37 vehicles

W Westchester arranged by

W counties zation Friday and other and Putnam clients staff participating in more than 50 agency programs Rockland County (portions of Persons Westches- Private non- with dis- Demand- Jawonio, Inc. ter County profit corpora- 24 hours/7 days abilities response using 119 vehicles (Mount tion per week regardless agency staff Vernon, Peek- of age skill, Yonkers, and Ossining) Westches- ter County Popula- (Yonkers, tions with Cortlandt, behav- Eastchester, ioral, psy- Pelham, and chological Scarsdale), and social the Bronx, difficulties Subsidies/ re- Riverdale and portions Private non- that may imbursements include to customers None Mental Health of Manhattan profit organi- Not reported older who arrange Association (East Har- zation adults, their own lem, Harlem, transportation Inwood, persons Morningside with low Heights, income, Upper West and per- Side, and sons with Washington disabili- Heights) ties

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 TABLE C 5, CONT: WESTCHESTER COUNTY TRANSPORTATION PROVIDERS (LOWER HUDSON C-17 VALLEY)

PROVIDER/ SERVICE ORGANIZATION ELIGIBLE TRIP MODE OF VEHICLE SERVICE HOURS SERVICE AREA TYPE RIDERS PURPOSE SERVICE FLEET SIZE W W W W

Portions of W

Westchester W and Putnam W W W

counties W (South of W W 287: Yonkers, W Bronxville, W W

Eastchester, W W

New Rochelle W – to 272 Bedford Rd, 7:00 AM – 6:00 Clients Mount Kisco, Private non- PM, Monday – partici- Demand- Richmond of North of profit organi- Friday pating in response using 10 vehicles New York 287: Upper zation 10:00 AM – agency paid staff Westchester, 8:00 PM, Satur- programs Lower Put- day - Sunday nam, Brews- ter, Yorktown, Mount Kisco, Ossining, & Peekskill to 272 Bedford Rd Mount Kisco

Private Providers 148 Medicaid Taxis, ambu- NEMT provid- lettes, wheel- ers contracted Private provid- Medicaid chair acces- through Medi- Westchester ers Varies recipients Medical sible vehicles, N/A cal Answering stretchers, Services ambulances 299 licensed taxi or limou- Westchester Private provid- Taxis, black sine compa- and nearby ers Varies Unlimited Unlimited cars, limou- N/A nies areas sines Ossining in Westchester County to Private pro- Monday – NY Waterway Haverstraw vider Friday 5:50- Unlimited Unlimited Ferry 34 vehicles* in Rockland 9:30PM County

Table C 6: WESTCHESTER COUNTY PROVIDERS AND TARGET POPULATIONS (LOWER HUDSON VALLEY) NUMBER OF PUBLIC NUMBER OF PERSONS WITH A NUMBER OF OLDER OLDER ADULTS PER AND PRIVATE NON PERSONS WITH DISABILITY PER ADULTS PROVIDER PROFIT PROVIDERS DISABILITIES PROVIDER 42 145,683 3,469 84,092 2,002 C-18 C-2 NEW YORK CITY C-2.1 NEW YORK CITY Table C 7: NEW YORK CITY TRANSPORTATION PROVIDERS (NEW YORK CITY) *NTD Reporting 2015 N N

N PROVIDER/ SERVICE ORGANIZATION ELIGIBLE TRIP MODE OF VEHICLE

N SERVICE HOURS N SERVICE AREA TYPE RIDERS PURPOSE SERVICE FLEET SIZE N N N N

N General Public Transit N N

N Manhat- Metropolitan tan, Bronx, Transporta- Queens, Public Transit 7 days / 24 Unlimited Unlimited Subway, Local 12,768 Total tion Authority Brooklyn, and Agency hours Rail, Bus Vehicles (MTA) Staten Island Manhattan Staten Island and Staten Municipal DOT 7 days / 24 Unlimited Unlimited Ferry Boat 8 Ferries Ferry Island hours MTA Staten Public Transit 7 days / 24 Rail – Local 63 Total Ve- Island Railway Staten Island Agency hours Unlimited Unlimited Service hicles Trains between Grand Central MTA Metro- Station and Public Transit 7 days / 24 Unlimited Unlimited Rail – Com- 1,284 Total North Railroad suburban Agency hours muter Service Vehicles New York and Connecticut Trains be- MTA Long tween Penn Public Transit 7 days / 24 Rail – Com- 1,165 Total Island Rail Station and Agency hours Unlimited Unlimited muter Service Vehicles Road Long Island Trains between Manhattan Port Authority and neighbor- Public Transit 7 days / 24 Unlimited Unlimited Subway 475 Total Trans-Hudson ing communi- Agency hours Vehicles ties and New Jersey

Trains be- Monday – Rail – Com- tween NYC, Friday 5:00AM muter Service Public Transit – 12:00AM Unlimited Unlimited Fixed Route – 3,895 Total NJ TRANSIT New Jersey Agency Weekend Vehicles and Philadel- 6:00AM – Commuter and phia 8:00PM Local Bus Monday – Friday 5:00AM Public Transit – 12:00AM Persons Americans with 2,045 Total Access-A-Ride New York City Agency Weekend with dis- Unlimited Disabilities Vehicles 6:00AM – abilities Paratransit 8:00PM Private Providers Taxis, ambulettes, wheel- 434 Medicaid Private Provid- Medicaid chair acces- NEMT Provid- New York City ers Varies recipients Medical sible vehicles, N/A ers stretchers, ambulances

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 TABLE C 7, CONT: NEW YORK CITY TRANSPORTATION PROVIDERS (NEW YORK CITY) C-19

PROVIDER/ SERVICE ORGANIZATION ELIGIBLE TRIP MODE OF VEHICLE SERVICE HOURS SERVICE AREA TYPE RIDERS PURPOSE SERVICE FLEET SIZE N N N

Bronx, Brook- 6,365 li- N Street Hail Private Car N Livery (SHL) lyn, Queens, Companies 24 Hours Unlimited Unlimited Taxis censed SHL N Staten Island vehicles N N N 13,524 li- N N

Private Car N

Yellow Cabs New York City 24 Hours Unlimited Unlimited Taxis censed yellow N Companies taxi vehicles Luxury Ve- Private Car Private cars 4,550 licensed hicles New York City Companies 24 Hours Unlimited Unlimited and limos vehicles Black cars and 63,699 Black Cars New York City Private Car 24 Hours Unlimited Unlimited other private licensed Companies cars vehicles Paratransit Private Car Accessible 654 licensed Operators New York City Companies 24 Hours Unlimited Unlimited vans vehicles Commuter Private Car Commuter 747 licensed Vans New York City Companies 24 Hours Unlimited Unlimited vans vehicles New York City, Long Island, Lower Private Van Vans and Dollar Vans Hudson and Bus Com- Varies Unlimited Unlimited buses N/A Valley, New panies Jersey New York City, Long Island, Lower Private Ferry Ferry Hudson Services Varies Unlimited Unlimited Ferries N/A Valley, New Jersey C-20 C-2.2 THE BRONX Table C 8: THE BRONX TRANSPORTATION PROVIDERS (NEW YORK CITY) *NTD Reporting 2015

T PROVIDER/ SERVICE ORGANIZATION ELIGIBLE TRIP VEHICLE T SERVICE HOURS T SERVICE AREA TYPE RIDERS PURPOSE FLEET SIZE T T T T

T Bedford Park, T Bronx Jewish Concourse, Private Non- M-F 9AM – Older Any pur- Community Co-op City, Profit 3:30PM Adults pose N/A Council Riverdale Eastchester Bay, Co-op Medi- City Island City, Pelham Private Non- Older cal and Community Bay, Throgs Profit M-F 8AM – 1PM Adults Social N/A Center Neck, West- Services chester South Eastchester Coop City Bay, Co-op Medi- Senior Lunch City, Pelham Private Non- Older cal and and Recre- Bay, Throgs Profit M-F 8AM – 4PM Adults Social N/A ation Neck, West- Services chester South Agency Jewish Home Bronx Private Non- N/A Older day ser- N/A and Hospital Profit Adults vices Individu- als with Institute of Ap- Private Non- develop- Day ser- plied Human Bronx Profit N/A mental vices N/A Dynamics disabilities Concourse Village, East Concourse, Highbridge, Mt. Eden, West Con- course Ford- Mid Bronx Older Medical Project Home- ham, Morris Private Non- M-F 8AM – 6PM and social N/A Heights, Mt. Profit Adults activities bound Hope, Univer- sity Heights, Bathgate, Bel- mont, Bronx Park South, East Tremont, West Farms Older Concourse, Adults Agency Mid Bronx Highbridge, Private Non- with programs Senior Citizens Morrisania, Profit M-F 8AM – 4PM Medicare and N/A Council, Inc. Tremont insurance medical only purposes

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 TABLE C 8, CONT: THE BRONX TRANSPORTATION PROVIDERS (NEW YORK CITY) C-21

PROVIDER/ SERVICE ORGANIZATION ELIGIBLE TRIP VEHICLE SERVICE HOURS SERVICE AREA TYPE RIDERS PURPOSE FLEET SIZE T T T T T

Hunts Point, T

Longwood, T Claremont, Medi- T Neighborhood Crotona Private Non- Older cal and T Shopp Park East, Profit M-F 9AM – 5PM adults Social N/A Morrisania, Services Bathgate, Baychester Eastchester Bay, Co-op Medi- Northeast City, Pelham Private Non- Older cal and Bronx Senior Bay, Throgs Profit M-F 9AM – 4PM Adults Social N/A Citizen Center Neck, West- Services chester South Bronxdale, Laconia, RAIN Boston Morris Park, Medi- Road Senior Pelham Gar- Private Non- M-F 8:30AM – Older cal and N/A Center dens, Pelham Profit 4:30PM Adults Social Parkway, Van Services Nest Eastchester Bay, Co-op Medi- RAIN Middle- City, Pelham Private Non- Older cal and town Senior Bay, Throgs Profit M-F 8AM – 4PM Adults Social N/A Center Neck, West- Services chester South Aged 60+ and non- Baychester, Medicaid; Co-op City, Also Medi- RAIN East Eastchester, Private Non- M-F 7:30AM – should cal and Chester Senior Morris Park, Profit 3:30PM not be Social N/A Center Parkchester, able to Services Soundview, use public Throgs Neck transportation Baychester, Eastchester, Edenwald, Ol- Medi- RAIN Nereid inville, Wake- Private Non- M-F 8AM – 4PM Older cal and N/A Senior Center field, Wil- Profit Adults Social liamsbridge, Services Woodlawn Baychester, Eastchester, RAIN Boston Edenwald, Ol- Medi- Secor Senior inville, Wake- Private Non- M-F 8AM – 4PM Older cal and N/A Center field, Wil- Profit Adults Social liamsbridge, Services Woodlawn C-22 TABLE C 8, CONT: THE BRONX TRANSPORTATION PROVIDERS (NEW YORK CITY)

PROVIDER/ SERVICE ORGANIZATION ELIGIBLE TRIP VEHICLE SERVICE HOURS SERVICE AREA TYPE RIDERS PURPOSE FLEET SIZE T T T T T Agency T

T program-

T Riverdale Se- Private Non- Older ming plus T nior Services Riverdale Profit M-F 8AM – 4PM Adults other trips N/A as available Shuttle from Shuttle 8:30AM transit to – 9:30AM Senior Riverdale YM- Bronx, River- Private Non- Demand Older Center; YWHA dale Profit Response Adults Demand N/A 8AM – 3:30PM response (approximate) to Senior Center programs Medi- SEBCO Senior Hunts Point, Private Non- Older cal and Programs Longwood Profit M-F 8AM – 4PM Adults Social N/A Services Bathgate, Bel- Thomas L mont, Bronx Medi- Guess Com- Park South, Private Non- M-F 8AM – 4PM Older cal and N/A munity Senior East Tremont, Profit Adults Social Center West Farms Services Bedford Park, Kingsbridge Heights, Norwood, Kingsbridge, Medi- Tri-Center Feldston, Private Non- M-F 9AM – 5PM Older cal and N/A Transportation Marble Hill, Profit Adults Social North River- Services dale, River- dale, Spuyten Duyvel Residen- tial and Schedules United Cere- Bronx, Brook- 24 hours per day ha- developed bral Palsy of lyn, Manhat- Private Non- day, 7 days per bilitation based on N/A New York City tan & Staten Profit week program individual Island partici- needs pants only Melrose, Mott Haven, Port Morris, WHIST So. Hunts Point, Medi- Bronx Trans- Longwood, Private Non- M-F 9AM – 5PM Older cal and N/A portation Claremont, Profit Adults Social Crotona Park Services East, Mor- risania

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 TABLE C 8, CONT: THE BRONX TRANSPORTATION PROVIDERS (NEW YORK CITY) C-23

PROVIDER/ SERVICE ORGANIZATION ELIGIBLE TRIP VEHICLE SERVICE HOURS SERVICE AREA TYPE RIDERS PURPOSE FLEET SIZE T T T T Daughters of Agency T Private Non- Older T Jacob Geriat- Unconfirmed Profit N/A adults program- N/A T ric Center ming T T Frances Schervier Private Non- Older Agency Home & Hos- Unconfirmed Profit N/A adults program- N/A pital ming Older adults, Persons Claremont Private Non- with dis- Tenants As- Unconfirmed Profit N/A abilities, Various N/A sociation Persons with low income Morningside Agency House Nursing Unconfirmed Private Non- N/A Older program- N/A Home Profit adults ming 163rd St. Persons Improvement Unconfirmed Private Non- N/A with low Various N/A Council Profit income Persons Agency Casa Promesa Unconfirmed Private Non- N/A with HIV/ program- N/A Profit AIDS ming Job MBD Commu- Private Non- Persons training, nity Housing Unconfirmed Profit N/A with low employ- N/A Corp. income ment Older adults, Belmont Persons Arthur Avenue Unconfirmed Private Non- N/A with dis- Various N/A LDC Profit abilities and low income

Table C 9: THE BRONX PROVIDERS AND TARGET POPULATIONS (NEW YORK CITY)

NUMBER OF PUBLIC NUMBER OF PERSONS WITH A NUMBER OF OLDER OLDER ADULTS PER AND PRIVATE NON PERSONS WITH DISABILITY PER ADULTS PROVIDER PROFIT PROVIDERS DISABILITIES PROVIDER 32 154,001 4,813 188,207 5,881 C-24 C-2.3 BROOKLYN Table C 10: BROOKLYN TRANSPORTATION PROVIDERS (NEW YORK CITY) *NTD Reporting 2015

B PROVIDER/ SERVICE ORGANIZATION ELIGIBLE TRIP VEHICLE B SERVICE HOURS B SERVICE AREA TYPE RIDERS PURPOSE FLEET SIZE B B B

B Bay Ridge, Medi- B Bay Ridge Dyker Private Non M-F 8AM – Older cal and Center Heights, Fort Profit 4:30PM Adults Social N/A Hamilton Services Bedford Stuyvesant, Bridge Street Stuyves- Private Non T, Th & F 9AM Older Social Senior Citizens ant Heights, Profit – 3PM Adults Services N/A Program Tompkins Park North CCNS Pete Social and McGuiness Greenpoint, Private Non M-F 8:30AM – Older Medical N/A Senior Center Williamsburg Profit 4:30PM Adults Services Bay Ridge, Dyker Heights, Fort Medi- CCNS Narrows Hamilton, Private Non M-F 8AM – 4PM Older cal and N/A Senior Center Bath Beach, Profit Adults Social Bensonhurst, Services Mapleton CCNS North- side Senior Greenpoint, Private Non M-F 8AM – 4PM Older Social N/A Center Williamsburg Profit Adults Services Gerritsen Beach, Man- Medi- CCNS The Bay hattan Beach, Private Non M-F 8AM – 4PM Older cal and N/A Senior Center Sheepshead Profit Adults Social Bay Services Boerum Hill, Brooklyn Grace Agard Heights, Harewood Older Social and Transporta- Clinton Hill, Private Non M-F 8AM – 5PM Medical N/A Downtown Profit Adults Services tion Nutrition Brooklyn, Services Fort Greene, Fulton Ferry Crown Heights North, Pros- pect Heights, Fort Green Crown Crown Heights Medi- Heights Senior South, Pros- Private Non M-F 8:30AM Older cal and Services pect Lefferts Profit – 6:30PM; Sat Adults Social N/A (Fort Greene Gardens, 9AM – 2PM Services Council) Wingate, East Flatbush, Farragus, Remsen Vil- lage, Rugby

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 TABLE C 10, CONT: BROOKLYN TRANSPORTATION PROVIDERS (NEW YORK CITY) C-25

PROVIDER/ SERVICE ORGANIZATION ELIGIBLE TRIP VEHICLE SERVICE HOURS SERVICE AREA TYPE RIDERS PURPOSE FLEET SIZE B B B

Fort Green B Grant Square Crown B Heights Private Non Older Social B Senior Center M-F 9AM – 5PM N/A B (Fort Greene North, Pros- Profit Adults Services B Council) pect Heights Bergen Beach, Fort Green Canarsie, Medi- Senior Action Flatlands, Private Non Older cal and Center (Fort Georgetown, Profit M-F 8AM – 5PM Adults Social N/A Greene Coun- Marine Park, Services cil) Mill Basin, Mill Island Aged 60+ and Heights and Brooklyn Private Non M-F 9:30AM – unable to Social and Hills, Inc. Heights, Car- Profit 4PM use public Medical N/A roll Gardens transpor- Services tation Bergen Beach, Millennium Canarsie, Development Flatlands, Private Non M-F 7:30AM – Older Social (formerly Mil- Georgetown, Profit 4:30PM Adults Services N/A lennium Senior Marine Park, Services) Mill Basin, Mill Island Bergen Beach, Canarsie, Flatlands, Private Non Older Social JASA HES Georgetown, Profit M-F 8AM – 4PM Adults Services N/A Marine Park, Mill Basin, Mill Island Medical Jewish Com- appoint- munity Council ments, of Greater M-Th 9AM – Brooklyn/ Private Non Older senior N/A Coney Island Kings County Profit 5PM Adults centers, (Project Relief F 9AM – 2pm social Transporta- services, tion) shopping Sheepshead Bay, Manhat- Primar- tan Beach, ily to Bergen programs Beach, but also Kings Bay YM- Gravesend, Private Non M-F 9AM – 5PM Older trips for N/A YWHA Midwood, Profit Adults personal Marine Park, errands Mill Basin and shop- and parts of ping Coney Island C-26 TABLE C 10, CONT: BROOKLYN TRANSPORTATION PROVIDERS (NEW YORK CITY)

PROVIDER/ SERVICE ORGANIZATION ELIGIBLE TRIP VEHICLE SERVICE HOURS SERVICE AREA TYPE RIDERS PURPOSE FLEET SIZE B B B

B Williamsburg, B Boro Park B B Gravesend, B Crown Persons Heights, Flat- with Otsar Family bush, Kings Private Non develop- N/A Services Highway, Profit mental Park Slope, disabili- Midwood, ties Kensington, Marine Park Bay Ridge, Brooklyn Heights, Older Primar- Carroll Gar- Adults ily to New York dens, Crown served by programs Memory Cen- Heights, Flat- day pro- but also ter (formerly bush, Park Private Non M-F 8:30AM – gram or trips for N/A Park Slope Slope, Pros- Profit 4PM physically personal Geriatric) pect Heights, frail and errands Red Hook, living in and shop- Sunset Park catchment ping and Windsor area Terrace East New York, High- Medi- Penn Wortman land Park, Private Non Older cal and Senior Center New Lots, Profit M-F 8AM – 4PM Adults Social N/A Spring Creek, Services Starrett City Program Bay Ridge, Evidence related; Program Dyker rivate Non M-F, 9AM – of devel- Services Development Heights, Ben- Profit 2PM opmental and Com- N/A Services sonhurst disability munity Outings Carroll Gar- dens, Cobble Medi- Prospect Hill Hill, Gowa- Private Non Older cal and Senior Ser- nus, Park Profit M-F 8AM – 4PM Adults Social N/A vices Slope, Red Services Hook Medi- Ridgewood Private Non Older cal and Bushwick Bushwick Profit M-F 8AM – 4PM Adults Social N/A Senior Center Services

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 TABLE C 10, CONT: BROOKLYN TRANSPORTATION PROVIDERS (NEW YORK CITY) C-27

PROVIDER/ SERVICE ORGANIZATION ELIGIBLE TRIP VEHICLE SERVICE HOURS SERVICE AREA TYPE RIDERS PURPOSE FLEET SIZE B B B

Medical B services, B B com- B United Cere- Bronx, Brook- munity B bral Palsy of lyn, Manhat- Private Non 24/7 Older activities, N/A New York City tan, Staten Profit Adults personal Island errands, various purposes Bedford Stuyvesant, Stuyves- ant Heights, UCP-NYC Tompkins residential Park North, and day Wayside East New Private Non ha- Social Tompkins Park York, High- Profit M-F 8AM – 4PM bilitation Services N/A Senior Center land Park, program New Lots, partici- Spring Creek, pants Starrett City, Brownsville, Ocean Hill M-Th 8:30AM Young Israel Flatbush, Private Non – 4:30PM; Older Social of Midwood Kensington, Profit F 8:30AM – Adults Services N/A Senior Center Midwood 1:30PM Abram Resi- dence (Metro Unconfirmed Private Non N/A N/A NY) Profit START Treatment & Recover Cen- Persons with ters (formerly Private Non mental health Agency Addiction Unconfirmed Profit issues and drug N/A programs N/A Research & addiction Treatment Corp) Adult Resourc- es Center – ARC (formerly Private Non Persons with Agency N/A Adult Retar- Unconfirmed Profit disabilities N/A programs dates Center, Inc.) Agency Boro Park YM- Unconfirmed Private Non Older adults N/A Program- N/A YWHA Profit ming Brooklyn Chinese- Private Non Older adults and Com- American Unconfirmed Profit persons with N/A munity N/A Association disabilities Services C-28 TABLE C 10, CONT: BROOKLYN TRANSPORTATION PROVIDERS (NEW YORK CITY)

PROVIDER/ SERVICE ORGANIZATION ELIGIBLE TRIP VEHICLE SERVICE HOURS SERVICE AREA TYPE RIDERS PURPOSE FLEET SIZE B B B

B Diana Jones Agency B Innovative Unconfirmed Private Non Older adults N/A Program- N/A B Profit B Senior Center ming B Farragut Agency Houses Senior Unconfirmed Private Non Older adults N/A Program- N/A Center Profit ming Hebrew Acad- Agency emy for Spe- Unconfirmed Private Non Persons with N/A program- N/A cial Children Profit disabilities ming Homecrest Community Agency Service – So- Unconfirmed Private Non Older adults N/A Program- N/A cial Adult Day Profit ming Care Agency program, Institute for some Community Unconfirmed Private Non Persons with N/A commu- N/A Living Profit disabilities nity/quality of life trips JCC of Greater Agency Coney Island Unconfirmed Private Non Older adults N/A Program- N/A Homecare Profit ming Older adults, Kingsbrook persons with Medical Jewish Medi- Unconfirmed Private Non disabilities per- N/A appoint- N/A cal Center Profit sons with low ments and income services

Older adults, Medical persons with Lutheran Private Non N/A appoint- N/A Medical Center Unconfirmed Profit disabilities per- ments and sons with low services income Paul J Cooper Center for Hu- Private Non man Services Unconfirmed Profit N/A N/A Inc. Private Non Pesach Tikvah Unconfirmed Profit N/A N/A Remsen Agency Neighborhood Unconfirmed Private Non Older adults N/A Program- N/A Senior Center Profit ming Agency Shorefront YH- Unconfirmed Private Non Older adults N/A Program- N/A YWHA Profit ming Triumphant Full Gospel Unconfirmed Private Non N/A N/A Assembly, Inc. Profit

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 TABLE C 10, CONT: BROOKLYN TRANSPORTATION PROVIDERS (NEW YORK CITY) C-29

PROVIDER/ SERVICE ORGANIZATION ELIGIBLE TRIP VEHICLE SERVICE HOURS SERVICE AREA TYPE RIDERS PURPOSE FLEET SIZE B B B

Urban Re- B source Unconfirmed Private Non N/A N/A B Profit B Institute B B Wayside Bap- Private Non tist Church Unconfirmed Profit N/A N/A Older adults, Wyckoff persons with Medical Heights Medi- Unconfirmed Private Non disabilities per- N/A appoint- N/A cal Center Profit sons with low ments and income services

Table C 11: BROOKLYN PROVIDERS AND TARGET POPULATIONS (NEW YORK CITY)

NUMBER OF PUBLIC NUMBER OF PERSONS WITH A NUMBER OF OLDER OLDER ADULTS PER AND PRIVATE NON PERSONS WITH DISABILITY PER ADULTS PROVIDER PROFIT PROVIDERS DISABILITIES PROVIDER 48 302,335 6,299 248,709 5,181 C-30 C-2.4 MANHATTAN Table C 12: MANHATTAN TRANSPORTATION PROVIDERS (NEW YORK CITY) *NTD Reporting 2015

M PROVIDER/ SERVICE ORGANIZATION ELIGIBLE TRIP VEHICLE SERVICE HOURS M SERVICE AREA TYPE RIDERS PURPOSE FLEET SIZE M M M

M ARC XVI Fort Upper Man- Private Non Aged M M Washington hattan Profit 24/7 50+ All trips N/A M Hamilton Medical, Heights, Man- shop- Hamilton hattanville, Private Non M-F 8:30AM – Older ping and N/A Grange Morningside Profit 5PM Adults Social Heights Services East Side (Gramercy Park, Mur- Senior ray Hill, centers, Peter Cooper, Older medical Stuyvesant adults appoint- Lenox Hill Park/Town, Private Non 7 days 60+ ments, Senior Center Sutton Place, Profit 8AM – 4PM living in shopping, N/A (St. Peters) Turtle Bay, catchment personal Tudor City, area errands Lenox Hill, and recre- Roosevelt ation Island, Yor- kville) East Side (Gramercy Park, Mur- ray Hill, Peter Cooper, Older Stuyvesant adults Medi- Lenox Hill Park/Town, Private Non 60+ cal and Transportation Sutton Place, Profit M-F 9AM – 5PM living in Social N/A Program Turtle Bay, catchment Services Tudor City, area Lenox Hill, Roosevelt Island, Yor- kville)

Upper West Medi- New York and East Older cal and Foundation for Side, Mid- Adults planned Senior Citizens town, West 60+ (with programs – Commu- Village, East Private Non M-F 9AM - difficulty at senior N/A nity Arranged Village, Profit 3:45PM using centers, Resident Greenwich public and Transportation Village , transpor- appoint- Project Lower East tation) Side ments. Medi- Rain Inwood Inwood, Private Non Older cal and Senior Center Washington Profit M-F 8AM – 4PM Adults Social N/A Heights Services

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 TABLE C 11, CONT: MANHATTAN TRANSPORTATION PROVIDERS (NEW YORK CITY) C-31

PROVIDER/ SERVICE ORGANIZATION ELIGIBLE TRIP VEHICLE SERVICE HOURS SERVICE AREA TYPE RIDERS PURPOSE FLEET SIZE M M M

Clients – M

persons Primarily M M

with to agency M M-F 9AM – 5PM M

Private Non disabili- and M The Bridge Manhattan Profit Sat/Sun 12 – ties, older agency N/A 7pm adults and program- homeless ming persons

Medi- cal and Union Settle- Social ment Trans- East Harlem Private Non M-F 9AM – 5PM Older Services, N/A portation Profit Adults and programming trips

Manhattan Medical between W appoint- Washington 110th and W Older ments, Heights In- 220th Street Private Non M-F 8:30AM – adults and senior wood Services from the Profit 4:30PM persons centers, N/A and Transpor- Hudson River with dis- adult tation (WHIST) to the Harlem abilities day care River centers Adults Beacon of N/A Private Non N/A with men- N/A N/A Hope House Profit tal illness Canaan Senior Private Non Older Service Center N/A Profit N/A adults N/A N/A Private Non Older Isabella Home N/A Profit N/A adults N/A N/A Roosevelt Island Senior N/A Private Non N/A Older N/A N/A Center Profit adults Service Pro- gram for Older N/A Private Non N/A Older N/A N/A People (SPOP) Profit adults Village Care of Private Non Older New York N/A Profit N/A adults N/A N/A Persons with low Private Non income – Weston United N/A Profit N/A homeless N/A N/A and mentally ill YM & YWHA of Washington N/A Private Non N/A Older N/A N/A Heights Profit adults C-32 Table C 13: MANHATTAN PROVIDERS AND TARGET POPULATIONS (NEW YORK CITY)

NUMBER OF PUBLIC NUMBER OF PERSONS WITH A NUMBER OF OLDER OLDER ADULTS PER AND PRIVATE NON PERSONS WITH DISABILITY PER ADULTS PROVIDER PROFIT PROVIDERS DISABILITIES PROVIDER M

M 25 302,335 12,093 157,426 6,297 M M M M M M M

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 C-2.5 QUEENS C-33 Table C 14: QUEENS TRANSPORTATION PROVIDERS (NEW YORK CITY) *NTD Reporting 2015

PROVIDER/ SERVICE ORGANIZATION ELIGIBLE TRIP VEHICLE Q

SERVICE HOURS Q SERVICE AREA TYPE RIDERS PURPOSE FLEET SIZE Q Q Q Medi- Q Allen AME Private Non Older cal and Senior Trans- Jamaica Profit M-F 8AM – 4PM Adults Social portation Services Medi- Allen Housing South Ja- Private Non M-F 8:30AM – Older cal and Corporation maica Profit 4:30PM adults Social Services Medi- CCNS North- Northeast Private Non M-F 9:00AM – Older cal and east Queens Queens Profit 5:00PM Adults Social Senior Center Services Kew Gardens, Richmond Hill, Wood- CCNS Wood- haven, How- Medi- haven Senior ard Beach, Private Non M-F 9AM – 5PM Older cal and Services Lindenwood, Profit Adults Social Ozone Park, Services South Ozone Park Hunt- ers Point, Sunnyside, CCNS Wood- Woodside, Medi- side Senior Glendale, Private Non M-F 9AM – 5PM Older cal and Services Maspeth, Profit Adults Social Middle Vil- Services lage, Ridge- wood Medi- Rockaway Private Non M-F 8:30AM – Older cal and CCNS Seaside Peninsula Profit 4:30PM Adults Social Services East Elm- hurst, Jack- son Heights, Private Non Older Social Elmcor Senior North M-F 9AM – 5PM Center Corona, Elm- Profit Adults Services hurst, South Corona C-34 TABLE C 14, CONT: QUEENS TRANSPORTATION PROVIDERS (NEW YORK CITY)

PROVIDER/ SERVICE ORGANIZATION ELIGIBLE TRIP VEHICLE SERVICE HOURS SERVICE AREA TYPE RIDERS PURPOSE FLEET SIZE Q Q Q

Q Older Q Astoria, Col-

Q Adults lege Point, aged 60+ Corona, East living in Elmhurst, commu- HANAC East- Elmhurst, nity and West Connec- Flushing, Private Non M-F 6:30AM – geograph- All pur- tion Jackson Profit 2:30PM ically or poses Heights, Long physically Island City, unable to Maspeth, use public Sunnyside, transpor- Woodside tation Medi- Middle Village Central-west Private Non M-Th 8AM – Older cal and Older Adult Queens Profit 4PM; F 8AM Adults Social Center – 1PM Services Medi- JASA Brook- Rockaway Private Non M-F 8:30 – Older cal and dale Village Peninsula Profit 4:30PM Adults Social Senior Center Services Person Medical with appoint- Queens Vil- disability ments, Jamaica lage, Jamai- or older senior Services ca, Cambrie adult centers, Program for Heights, Private Non M-F 8:30AM – living in shopping, Older Adults South Ja- Profit 4:30PM Queens education, (JSPOA) maica, Hollis, that can- entertain- Laurelton & not afford ment, Rosendale transpor- special tation events Korean Ameri- For can Associa- Queens and agency tion for Reha- some parts Private Non M-Sat 8:30AM Persons programs bilitation of of Lower Profit – 2PM with dis- and the Disabled Hudson and abilities medical (KAARD) Long Island purposes Bay Terrace, Clearview, College Point, Flushing, Queensboro Hill, Whit- estone, Briar- Medi- Pomonok wood, Fresh Private Non Older cal and Senior Center Meadows, Profit M-F 8AM – 4PM Adults Social Hillcrest, Services Holliswood, Jamaica Estates, Kew Gardens Hills, Pomonok, Utopia

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 TABLE C 14, CONT: QUEENS TRANSPORTATION PROVIDERS (NEW YORK CITY) C-35

PROVIDER/ SERVICE ORGANIZATION ELIGIBLE TRIP VEHICLE SERVICE HOURS SERVICE AREA TYPE RIDERS PURPOSE FLEET SIZE Q Q Q

Queens Medi- Q Q

Community Forest Hill, Private Non Older cal and Q House Senior Rego Park Profit M-F 9AM – 5PM Adults Social Services Services Medi- Queensbridge/ Astoria, Long Private Non Older cal and Riis Senior Island City, Profit M-F 8AM – 3PM Adults Social Center Steinway Services Hollis, Jamaica, Rochdale St. Albans, Private Non Older Social Village Senior Springfield Profit M-F 9AM – 4PM adults Services Center Gardnen North Hollis, Robert Couche Jamaica, Medi- Senior Citizen St. Albans, Private Non M-F 8AM – 4PM Older cal and Center Springfield Profit adults Social Garden North Services Northern Demand Re- Queens – sponse – M-F Medi- Samuel Fields Bay Terrace, Private Non 8AM – 4pm; Older cal and YM & YWHA Bayside, Profit Fixed-route, 3 adults Social Whitestone & times a week Services Flushing 8AM – 11AM Bellaire, Bellrose, Brookville, SNAP of East- Cambria ern Queens Heights, Medi- (includes Floral Park, Private Non M-F 8:30AM – Older cal and SNAP Rose- Glen Oaks, Profit 4:30PM Adults Social dale Senior Laurelton, Services Citizen’s Club) New Hyde Park, Queens Village, Rose- dale Astoria, Coro- na, Elmhurst, Older Jackson adults Heights, aged 60+ Agency Sunnyside Long Island in need of programs Community City, Mas- Private Non M-Sat 8AM – transpor- and Services peth, Middle Profit 6PM tation; medical Village, Older transpor- Ridgewood, adults tation Sunnyside, with dis- Woodside ability C-36 TABLE C 14, CONT: QUEENS TRANSPORTATION PROVIDERS (NEW YORK CITY)

PROVIDER/ SERVICE ORGANIZATION ELIGIBLE TRIP VEHICLE SERVICE HOURS SERVICE AREA TYPE RIDERS PURPOSE FLEET SIZE Q Q Q

Q Kew Gardens, Q

Q Richmond Hill, Wood- United Hindu haven, How- Cultural Coun- ard Beach, Private Non M-F 9AM – 5PM Older Social cil Senior Lindenwood, Profit Adults Services Center Ozone Park, South Ozone Park Central Queens YM- Private Non YWHA* Profit Persons Cerebral Palsy Private Non with Dis- Transport* Profit abilities Commu- nity Center Private Non of Rockaway Profit Peninsula* Empower Institute for Private Non the Mentally Profit Retarded* Haitian-Amer- icans United Private Non for Progress* Profit Hillside Hos- pital Division of Long Island Private Non Jewish Medi- Profit cal Center* Institute for Puerto Rican/ Private Non Hispanic* Profit Jamaica Hos- pital Nursing Private Non Home* Profit Jewish Board of Family and Private Non Child Ser- Profit vices* Margaret Private Non Community Profit Polish Organi- zation to Min- Private Non ister Our Own Profit Community

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 TABLE C 14, CONT: QUEENS TRANSPORTATION PROVIDERS (NEW YORK CITY) C-37

PROVIDER/ SERVICE ORGANIZATION ELIGIBLE TRIP VEHICLE SERVICE HOURS SERVICE AREA TYPE RIDERS PURPOSE FLEET SIZE Q Q Q

Promoting Q Q

Specialized Private Non Q Care and Profit Health* Private Non QSAC, Inc.* Profit Agency Rochdale Se- Private Non Older program- nior Center Profit Adults ming Senior Citizens Organiza- Private Non Older Agency tion of Dorie Profit Adults program- Miller* ming South Ja- maica Service Private Non for Family & Profit Child* Agency Trinity Senior Private Non Older program- Services Profit Adults ming Trump Pavilion Private Non for Nursing* Profit

Table C 15: QUEENS PROVIDERS AND TARGET POPULATIONS (NEW YORK CITY)

NUMBER OF PUBLIC NUMBER OF PERSONS WITH A NUMBER OF OLDER OLDER ADULTS PER AND PRIVATE NON PERSONS WITH DISABILITY PER ADULTS PROVIDER PROFIT PROVIDERS DISABILITIES PROVIDER 42 300,885 7,164 215,644 5,134 C-38 C-2.6 STATEN ISLAND Table C 16: STATEN ISLAND TRANSPORTATION PROVIDERS (NEW YORK CITY) *NTD Reporting 2015

S PROVIDER/ SERVICE ORGANIZATION ELIGIBLE TRIP VEHICLE S SERVICE HOURS S SERVICE AREA TYPE RIDERS PURPOSE FLEET SIZE S S S S S S General S Travel S public – S College of Staten Island Educational M-F 7AM – but focus to/from S Staten Island Institution 11PM on low Staten income Island Community Agency for Private Non M-F 8:30AM – Older Senior Citizens Staten Island Profit 4pm adults Various Staten Island aged 65+ CYO Senior Private Non Older Social Guild Lunch Staten Island Profit M-F 7AM – 3PM Adults Services Jewish Com- munity Center Private Non Older of Staten Staten Island Profit M-F 8AM – 4PM adults All Island aged 60+ Persons with Commu- Private Non develop- nity Resources Staten Island Profit mental Various Staten Island disabilities Agency Staten Island Persons program- Center for Staten Island Private Non N/A with dis- ming and Independent Profit abilities quality of Living life trips Staten Island Commu- nity Services Staten Island Private Non M-F 7:30AM – Older Social – Friendship Profit 3:30PM Adults Services Clubs Older adults and persons Medical Staten Island Private Non with dis- appoint- University Staten Island Profit M-F 8AM – 5PM abilities ments at Hospital who do hospital not have Medicaid Catholic Youth Organization Private Non Older Agency Senior Guild Staten Island Profit adults program- Lunch ming Staten Island Agency Friendship Staten Island Private Non Older program- Club Profit adults ming

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 TABLE C 16, CONT: STATEN ISLAND TRANSPORTATION PROVIDERS (NEW YORK CITY) C-39

PROVIDER/ SERVICE ORGANIZATION ELIGIBLE TRIP VEHICLE SERVICE HOURS SERVICE AREA TYPE RIDERS PURPOSE FLEET SIZE S S S S

Persons S S

with men- S S S

tal illness, S Project Hospi- Private Non persons S Staten Island Various S

tality Profit with low S income and im- migrants

Table C 17: STATEN ISLAND PROVIDERS AND TARGET POPULATIONS (NEW YORK CITY)

NUMBER OF PUBLIC NUMBER OF PERSONS WITH A NUMBER OF OLDER OLDER ADULTS PER AND PRIVATE NON PERSONS WITH DISABILITY PER ADULTS PROVIDER PROFIT PROVIDERS DISABILITIES PROVIDER 15 64,173 4,278 45,282 3,019 C-40 C-3 LONG ISLAND C-3.1 NASSAU COUNTY Table C 18: NASSAU COUNTY TRANSPORTATION PROVIDERS (LONG ISLAND) *NTD Reporting 2015 N N

N PROVIDER/ SERVICE ORGANIZATION ELIGIBLE TRIP MODE OF VEHICLE N SERVICE HOURS N SERVICE AREA TYPE RIDERS PURPOSE SERVICE FLEET SIZE N N N

N General Public Transit N N

N Within Nas- N sau County. M-F. 7:00 AM - Also from 11:00 PM Sat, People Nassau 8:00 AM - 9:00 with dis- County to PM Sun, 9:00 abilities points east AM – 6:30 PM. who are in Suffolk All other times, unable to County or Able-Ride only use fixed- Able-Ride points west provides trips route bus All types ADA Paratransit in NYC by that start & end service transferring within ¾ mile for some to Suffolk of fixed-route or all of County Ac- service that is their trips cessible Tran- operating at the due to a sit or NYC’s time the cus- disability Access-A- tomer wishes to Ride travel Nassau Nassau County, Inter-County Select points Unlimited 493 Vehicles Express in western Queens Suffolk County, Nas- MTA Long sau County, Island Rail Brooklyn, Unlimited Road Queens, Manhattan Municipal or Community Services ADA- eligible individuals –must have a Long Beach City of Long Municipal Daily, 5:00 AM disability All types 14 Vehicles Transit Beach Service – 5:00 PM that pre- vents use of fixed- route services Food shopping shuttle from Glen City of Glen Cove Senior Municipal Older Food Cove Commu- Service adults shopping nity Service Center

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 TABLE C 18, CONT: NASSAU COUNTY TRANSPORTATION PROVIDERS (LONG ISLAND) C-41

PROVIDER/ SERVICE ORGANIZATION ELIGIBLE TRIP MODE OF VEHICLE SERVICE HOURS SERVICE AREA TYPE RIDERS PURPOSE SERVICE FLEET SIZE N N N

Town of N N

Hempstead N

Municipal Older N Department of Service adults N Senior Enrich- N ment N N N

Food N shop- Older ping, mall Most North adults shopping, Town of North Hempstead Municipal Six to eight runs through com- Hempstead communities Service per day a reser- munity vation centers, system special events PI Taxi provides discounted non- emer- gency medical appoint- Town of ment North trips, and Hemp- free food Project Inde- stead shopping pendence (PI) residents, to local Taxi for medi- 60+, shopping Town of North cal operates through centers, Hempstead throughout the Town's when Project Inde- Town of week, PI Taxi for 311 Call reserved pendence Taxi North Hemp- Municipal food shopping Center. at least a Program for stead (TONH) Service runs twice a Please day ahead seniors, and week. Buses for call (516) through Town buses social groups, 869-6311 the 311 for seniors. senior centers from Call Cen- & nutrition sites outside ter. TONH have multiple of the buses runs per day. Town to provides reach the trips to 311 Call social Center. group meetings, senior centers, nutrition sites and TONH events. Shopper’s bus Most Oyster runs twice Shopping Town of Oys- Bay commu- Municipal weekly from Older (malls) ter Bay nities Service Bayville to adults Food Syosset shopping C-42 TABLE C 18, CONT: NASSAU COUNTY TRANSPORTATION PROVIDERS (LONG ISLAND)

PROVIDER/ SERVICE ORGANIZATION ELIGIBLE TRIP MODE OF VEHICLE SERVICE HOURS SERVICE AREA TYPE RIDERS PURPOSE SERVICE FLEET SIZE N N N

N Private Non-Profit Providers N

N Persons N N with a N develop- N

N mental N

N disability, Rides Unlim- Nassau, Suf- age 21 ited of Nassau folk, Queens, Private Non M-F, 6:00 AM – and older, & Suffolk* and Kings Profit 6:00 PM who are counties clients of agencies that contract with CFR* Persons within a designat- Glen Cove, ed radius Hempstead, of the St. Charles North Hemp- Private Non hospital Medical Hospital stead, Oyster Profit who have Bay no other means of transportation Developmental Persons Disabilities All of Nassau Private Non M-F, 7:00 AM – with dis- Institute County Profit 5:00 PM abilities Individu- als with mental Family and/or Residences Select areas Private Non Daily, 7:00 AM physical Day pro- and Essential of Nassau Profit – 7:00 PM dis- grams Enterprises, County abilities Inc. who are enrolled with FREE From Want- agh, North Senior Wantagh, resi- FISH of Want- Bellmore, dents of Medical agh Volunteer and North Private Non Wantagh, trips are North given Driver Pro- Bellmore Profit Wantagh, gram to Mineola, Bellmore, priority Massapequa, and North Merrick, Bellmore Seaford

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 TABLE C 18, CONT: NASSAU COUNTY TRANSPORTATION PROVIDERS (LONG ISLAND) C-43

PROVIDER/ SERVICE ORGANIZATION ELIGIBLE TRIP MODE OF VEHICLE SERVICE HOURS SERVICE AREA TYPE RIDERS PURPOSE SERVICE FLEET SIZE N N N

Senior N N

residents N N and N

FISH of New residents N Hyde Park Vol- New Hyde Private Non with dis- Local N Park, Garden medical N unteer Driver Profit abilities of N Program City Park New Hyde trips N Park and Garden City Park JCC Hempstead programs – Hewlett, Older and Marion & Woodmere, M-F 9:00 AM – adults and activities, Aaron Gural Cedarhurst, Private Non 5:00 PM, Sun persons outings to JCC Lawrence, Profit 10:00 AM – with dis- NYC and Inwood, Lyn- 3:00 PM abilities eastern brook, Valley Long Stream Island Individu- als above Long Beach age 60; Jewish As- peninsula into for this sociation for surrounding Private Non M-F, 9:00 AM – service, Services for communi- Profit 2:00 PM custom- Medical the Aged ties on South ers may Shore of Nas- not be sau County Medicaid clients Persons within a designat- Glen Cove, ed radius Hempstead, of the St. Charles North Hemp- Private Non hospital Medical Hospital stead, Oyster Profit who have Bay no other means of transportation Persons with a developmental Nassau, Suf- disability, Varies ac- Demand Rides Unlim- folk, West- Private Non M-F, 6:00 AM – age 21 ited of Nassau chester, and Profit 6:00 PM and older, cording to Response and N/A & Suffolk* NYC who are contract Fixed Route clients of contracting agencies C-44 TABLE C 18, CONT: NASSAU COUNTY TRANSPORTATION PROVIDERS (LONG ISLAND)

PROVIDER/ SERVICE ORGANIZATION ELIGIBLE TRIP MODE OF VEHICLE SERVICE HOURS SERVICE AREA TYPE RIDERS PURPOSE SERVICE FLEET SIZE N N N

N Private Providers N

N 270 Medicaid N N NEMT provid- Private Taxis, ambu- N ers shared be- Nassau and Transportation Varies Medicaid Medical lettes, WAVs, N/A N Suffolk recipients

N tween Nassau Providers ambulances N

N and Suffolk Private Taxis, black- Taxis and Nassau Transportation Varies Unlimited Unlimited cars, limou- N/A limousines Providers sines

Table C 19: NASSAU COUNTY PROVIDERS AND TARGET POPULATIONS (LONG ISLAND)

NUMBER OF PUBLIC NUMBER OF PERSONS WITH A NUMBER OF OLDER OLDER ADULTS PER AND PRIVATE NON PERSONS WITH DISABILITY PER ADULTS PROVIDER PROFIT PROVIDERS DISABILITIES PROVIDER 18 213,518 11,862 113,837 6,324

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 C-3.2 SUFFOLK COUNTY C-45 Table C 20: SUFFOLK COUNTY TRANSPORTATION PROVIDERS (LONG ISLAND) *NTD Reporting 2015

PROVIDER/ SERVICE ORGANIZATION ELIGIBLE TRIP MODE OF VEHICLE S

SERVICE HOURS S

SERVICE AREA TYPE RIDERS PURPOSE SERVICE FLEET SIZE S S S S S

General Public Transit S S

Public Trans- S

Suffolk County Suffolk 7 Days, 5:30 Fixed Route- S Transit (SCT) County portation AM – 9:00 PM Unlimited Unlimited Local Bus 157 Vehicles S Agency S S Huntington and transfer Huntington point with Public Trans- M-F, 6:00 AM Area Rapid SCT just over portation – 8:00 PM Sa, General Unlimited Fixed Route- 12 Vehicles Transit (HART) the Hunting- Agency 9:00 AM – 8:00 Public Local Bus ton/Smith- PM town line ADA- eligible individuals Huntington M-F, 6:00 AM Transpor- Area Rapid Town of Hun- Public Trans- – 8:00 PM Sa, tation- Transit (HART) tington portation 9:00 AM – 8:00 disad- Unlimited ADA Paratransit 13 Vehicles – Special Agency PM vantaged, Needs Service non-driving elderly residents Suffolk County, Nas- MTA Long sau County, Public Trans- Rail-Commuter 1165 System Island Rail Brooklyn, portation Unlimited Unlimited Service wide com- Road Queens, Agency muter cars Manhattan Individu- als with Suffolk County Babylon, perma- Brookhaven, nent or Department of East Hamp- Public Works, M-F; 6:00 AM – temporary Transportation ton, Hunting- Public Trans- disabili- ton, River- portation 8:30 PM ties that All types ADA Paratransit 157 Vehicles Division -- head, Shelter Sat, 7:00 AM– Suffolk County Agency 8:30 PM prevent Accessible Island, Smith- use of Transportation town, SCT (SCAT) Southampton, fixed- Southold route services Municipal or Community Services Medical Nutrition Recre- Older ation Town of adults and Shopping Brookhaven Town of Municipal M-F – 7:00 AM persons Personal Jitney Service Brookhaven Provider – 3:30 PM with dis- needs abilities Social services Senior day care C-46 TABLE C 20, CONT: SUFFOLK COUNTY TRANSPORTATION PROVIDERS (LONG ISLAND)

PROVIDER/ SERVICE ORGANIZATION ELIGIBLE TRIP MODE OF VEHICLE SERVICE HOURS SERVICE AREA TYPE RIDERS PURPOSE SERVICE FLEET SIZE S S S

S Medical S

S Nutrition S

S Older Recre- S Town of Islip, adults age ation S Department S of Human Municipal M-F, 8:00 AM – 60 and Shopping S Town of Islip over and Personal

S Services, Provider 3:00 PM

S persons needs Senior Citizen with dis- Social Division abilities services Senior day care

Medical Town of Shopping Islip Disabled Municipal M, W, F 9:00 Persons Social Services/ Town of Islip Provider AM – 3:00 PM with dis- services Therapeutic abilities Personal Recreation business

Older adults Senior who are Center Town of unable Grocery Riverhead, Town of Municipal M-F, 7:45 AM – to drive shopping Senior Citizens Riverhead Provider 3:30 PM them- Medical Services selves Personal and/or are business without a vehicle Older adults and Medical Town of Baby- persons Shopping lon Senior Citi- Town of Municipal with dis- Personal zen Division Babylon Provider abilities business residing in Social Babylon services Town of East Hampton Se- Town of East Municipal Older nior Services Hampton Provider adults Town of Shel- ter Island Se- Town of Shel- Municipal Older Medical nior Services ter Island Provider Adults Shopping Medical Shopping Town of Personal Smithtown Town of Municipal Older Banking Senior Citizen Smithtown Provider Adults Govern- Division ment Services Town of Southampton Town of Municipal Older Medical Senior Citizen Southampton Provider Adults Shopping Division

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 TABLE C 20, CONT: SUFFOLK COUNTY TRANSPORTATION PROVIDERS (LONG ISLAND) C-47

PROVIDER/ SERVICE ORGANIZATION ELIGIBLE TRIP MODE OF VEHICLE SERVICE HOURS SERVICE AREA TYPE RIDERS PURPOSE SERVICE FLEET SIZE S S S S Town of Medical S Southold Town of Municipal Older S Shopping S S Senior Citizen Southhold Provider Adults Nutrition S Division S S

Private Non-Profit Providers S S Developmental Persons S Disabilities Suffolk Private Non M-F, 7:00 AM – with dis- Institute County Profit 5:00 PM abilities Individu- als receiving assistance Educational from the Assistance Suffolk Corporation County (EAC) , Inc., Dept. of Employ- under contract Suffolk Private Non 7 days a week Social ment to Suffolk County Profit Services Child care County Dept. and par- of Social ticipating Services in Suffolk County Dept. of Labor programs Individu- als with mental Family and/or Residences Suffolk Private Non Daily, 7:00 AM physical Day pro- and Essential County Profit – 7:00 PM dis- grams Enterprises, abilities Inc. who are enrolled with FREE Senior volunteers in Senior Support Federation of Suffolk Private Non M-Sat, 7:00 AM Service Organizations County Profit – 3:00 PM Programs M/A Mental Health program clients Individu- als with mental Independent retarda- Day Group Home Suffolk Private Non M-Sat, 7:00 AM tion or treatment Living Pro- County Profit – 6:00 PM develop- programs gram, Inc. mental disabilities C-48 TABLE C 20, CONT: SUFFOLK COUNTY TRANSPORTATION PROVIDERS (LONG ISLAND)

PROVIDER/ SERVICE ORGANIZATION ELIGIBLE TRIP MODE OF VEHICLE SERVICE HOURS SERVICE AREA TYPE RIDERS PURPOSE SERVICE FLEET SIZE S S S

S Trips to S

S center for S

S Commack nutrition, S Senior Center Based on Private Non NA Center exercise, S membership Profit members

S Y - JCC lectures,

S entertain- S

S ment M-F, 7:00 Seniors The Commu- Babylon, AM – 6:00 PM and indi- Social nity Programs Brookhaven, Private Non (different areas viduals Adult Day Center of Long Islip, and Profit are served on with dis- Services Island Smithtown different days) abilities Adults with severe or persistent mental Babylon, illness Day Family Service Huntington, Private Non M-F, 7:30AM – and older treatment League, Inc. Islip, Smith- Profit 5:00 PM adults programs town who participate in day treatment programs Trips to Jewish As- Individu- JASA sociation for Towns of Private Non M-F, 9:00 AM - als above Senior Services for Smithtown Profit 2:00 PM 60 years Center the Aged old and shopping Persons with disabili- Medical ties who Employ- Babylon, M-F, 5:30 AM – attend ment and Maryhaven Brookhaven, Private Non 9:30 PM programs training Center of Hope Islip, River- Profit Sat, 8:00 AM – for which Com- head, Smith- 5:00 PM Mary- munity town haven outings provides Other transportation Adoles- cents and adults partici- John T. Mather Brookhaven, pating in Memorial Islip, River- Private Non M-F, 7:30 AM – Partial Medical Hospital head, Smith- Profit 9:30 PM Hospi- town talization Psy- chiatric Programs

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 TABLE C 20, CONT: SUFFOLK COUNTY TRANSPORTATION PROVIDERS (LONG ISLAND) C-49

PROVIDER/ SERVICE ORGANIZATION ELIGIBLE TRIP MODE OF VEHICLE SERVICE HOURS SERVICE AREA TYPE RIDERS PURPOSE SERVICE FLEET SIZE S S S S

Persons S

within a S S S

designat- S

ed radius S

of the S St. Charles Brookhaven, Private Non S

hospital Medical S Hospital Huntington Profit who have S no other means of transportation Formally Medical homeless Social Suffolk County Brookhaven, M-F, 8:00 veterans Services United Veter- Huntington, Private Non AM – 6:00 PM in one Fixed- ans (SCUV) Riverhead, Profit Sat,-Sun, 9:00 of SCUV route Smithtown AM – 5:00 PM housing feeder programs trips M, W; 8:30 AM Adults Babylon, – 7:00 PM T, in UCP United Cere- Brookhaven, Th, F; 8:30 AM Suffolk bral Palsy of Hunting- Private Non – 5:00 PM Sat, day and Day pro- Greater Suf- ton, Islip, Profit 8:30 AM – 3:30 weekend grams folk, Inc. Riverhead, PM Sun, 11:00 day pro- Smithtown AM – 5:30 PM grams M-F, 8:00 AM – 5:00 PM (dif- Medical ferent types of Day pro- Wading River, trips provided at grams Little Flower Town of different times) Older Recre- Children and Riverhead, Private Non Recreation out- adults and ation Family Ser- residential Profit ings, Grocery/ persons outings vices of New locations personal shop- with dis- Grocery/ York in Suffolk ping within 15 abilities personal County miles of Wading shopping River also in evening and on weekends Island Nursing No informa- and Rehabili- tion provided Private Non N/A tation Center in survey Profit Long Island Center for No informa- Private Non Independent tion provided Profit N/A Living in survey No informa- Peconic Bay tion provided Private Non N/A Medical Center in survey Profit C-50 TABLE C 20, CONT: SUFFOLK COUNTY TRANSPORTATION PROVIDERS (LONG ISLAND)

PROVIDER/ SERVICE ORGANIZATION ELIGIBLE TRIP MODE OF VEHICLE SERVICE HOURS SERVICE AREA TYPE RIDERS PURPOSE SERVICE FLEET SIZE S S S

S Persons S

S with a S

S develop- S mental S

S Rides Unlim- Nassau, Suf- disability, Varies ac- Demand S folk, West- Private Non M-F, 6:00 AM – age 21

S ited of Nassau cording to Response and N/A

S chester, and Profit 6:00 PM and older, & Suffolk* NYC who are contract Fixed Route clients of contracting agencies Private Providers

33 Taxi Provid- Taxi Compa- ers in Suffolk Varies nies Varies Unlimited Unlimited Taxi Varies

20 Non-Emer- gency Medical Ambulette and Medicaid Ambulette and Transportation Suffolk Bus Compa- Varies recipients Medical Bus Varies Providers nies Eastern Long Island with Hampton connecting Private Bus 7 Days, 4:00 Fixed Route – Jitney service to Company AM to 12:00 AM Unlimited Unlimited Commuter Bus 63 vehicles NYC and Nas- sau Friday: 2:30 PM – 1:00 AM The Hampton Southeast Seasonal Saturday: 3:30 Seasonal Pri- Hopper Suffolk Private Bus PM – 2:00 AM Unlimited Unlimited vate Local Bus Company Sunday: 12:30 PM – 11 PM

Table C 21: SUFFOLK COUNTY COUNTY PROVIDERS AND TARGET POPULATIONS (LONG ISLAND) NUMBER OF PUBLIC NUMBER OF PERSONS WITH A NUMBER OF OLDER OLDER ADULTS PER AND PRIVATE NON PERSONS WITH DISABILITY PER ADULTS PROVIDER PROFIT PROVIDERS DISABILITIES PROVIDER 18 213,518 11,862 113,837 6,324

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 D-1

Photo Source: NYC DOT 6-D PUBLIC INPUT: WORKSHOP AND SURVEY COMMENTS FR Fixed Route P Paratransit B Both FR and P D-1 LOWER HUDSON VALLEY E Either FR or P D-3 D-1.1 PUTNAM COUNTY O Other services E Either FR or P Table D 1: PUTNAM COUNTY CONDENSED NEEDS FROM WORKSHOP RH Ride-hailing

COMMENTS (LOWER HUDSON VALLEY) P

O Other services P P

*Total number of comments for all counties combined P P SERVICES/ P P

ACCESSI- INFORMA- TECHNOL- NUMBER OF P

COORDINA- FUNDING BARRIERS P BILITY TION OGY COMMENTS* TION P P P Comprehensive source of P information about all transpor- B X X 31 tation options Options for unserved/underserved areas E X 23 Accessible paths to bus stops FR X 14 More service days/hours, more frequent service B X 12 Options for home health aides from NYC to surrounding E X 7 counties Accessible taxi services O X 7 Easier arrangements for transferring between paratransit providers (intercounty or P X 5 interstate) Fewer trip and rider eligibility restrictions P X 4 More usable accessible fixed route service, or more information about how to use FR X X 3 accessibility features Access to train station for out of county trips E X 1

Table D 2: PUTNAM COUNTY CONDENSED SOLUTIONS FROM WORKSHOP COMMENTS (LOWER HUDSON VALLEY)

SERVICES/ ACCESSI- INFORMA- TECHNOL- COORDINA- FUNDING BARRIERS BILITY TION OGY TION

Expanded service hours B X RideConnect provided transport to aides from train stations to clients homes O X X FR Fixed Route P Paratransit

D-1.2 ROCKLAND COUNTY B Both FR and P D-4 E Either FR or P O Other services E Either FR or P Table D 3: ROCKLAND COUNTY CONDENSED NEEDS FROM WORKSHOP RH Ride-hailing

R COMMENTS (LOWER HUDSON VALLEY)

R O Other services

R *Total number of comments for all counties combined R R R SERVICES/ R ACCESSI- INFORMA- TECHNOL- NUMBER OF R COORDINA- FUNDING BARRIERS

R BILITY TION OGY COMMENTS* R TION R R

R Better paratransit routing and

R P X 32

R scheduling Comprehensive source of information about all transpor- B X X 31 tation options Options for unserved/underserved areas E X 23 Better driver attitudes/training B X 22

More accessible and comfortable bus stops FR X 16

Accessible paths to bus stops FR X 14 More service days/hours, more frequent service B X 12 More accessible vehicles (more vehicles, better acces- B X 11 sibility) Better coordination among providers to share resources, P X 10 promote services Safer pedestrian environment FR X 8 Increased funding for demand response services P X 7 Options for home health aides from NYC to surrounding E X 7 counties Accessible taxi services RH X 7 Easier arrangements for transferring between paratransit providers (intercounty or P X 5 interstate) Increased paratransit capacity P X 4 More affordable services B X 4 More reliable paratransit accessibility P X X 3 Means of sharing 5310 vehicles of empty seats P X 3 Better bus stop signage and maps FR X X 2

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 FR Fixed Route P Paratransit B Both FR and P

E Either FR or P D-5 O Other services E Either FR or P Table D 4: ROCKLAND COUNTY CONDENSED SOLUTIONS FROM WORKSHOP RH Ride-hailing

COMMENTS (LOWER HUDSON VALLEY) R

O Other services R R R R SERVICES/ R ACCESSI- INFORMA- TECHNOL- R COORDINA- FUNDING BARRIERS R

BILITY TION OGY R TION R R R

Centralized service directory O X X R R R Countywide paratransit service P X

Mobility management O X X

New accessible vehicles through 5310 funding P X X

Public outreach O X

Taxi vouchers RH

Travel training O X X X

Trip planning assistance O X X

RideConnect provided transport to aides from train stations to clients homes O X X FR Fixed Route P Paratransit

D-1.3 WESTCHESTER COUNTY B Both FR and P D-6 E Either FR or P O Other services E Either FR or P Table D 5: WESTCHESTER COUNTY CONDENSED NEEDS FROM WORKSHOP RH Ride-hailing

W COMMENTS (LOWER HUDSON VALLEY) O Other services W

W *Total number of comments for all counties combined W W W

W SERVICES/

W ACCESSI- INFORMA- TECHNOL- NUMBER OF

W COORDINA- FUNDING BARRIERS W BILITY TION OGY COMMENTS* W TION W W W

W Better paratransit routing and P X 32 W scheduling W W Comprehensive source of information about all transpor- B X X 31 tation options Options for unserved/underserved areas E X 23 More accessible and comfortable bus stops FR X 16 Accessible paths to bus stops FR X 14 Better coordination among providers to share resources, P X 10 promote services Options for home health aides from NYC to surrounding E X 7 counties Accessible taxi services RH X 7 Easier arrangements for transferring between paratransit providers (intercounty or P X 5 interstate) Safer, more comfortable paratransit transfer points P X 3

Table D 6: WESTCHESTER COUNTY CONDENSED SOLUTIONS FROM WORKSHOP COMMENTS (LOWER HUDSON VALLEY)

SERVICES/ ACCESSI- INFORMA- TECHNOL- COORDINA- FUNDING BARRIERS BILITY TION OGY TION

Expanded service hours B X Mobility management O X X Service brochure O X Taxi vouchers RH X X X RideConnect provided transport to aides from train stations to clients homes O X X

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 FR Fixed Route P Paratransit B Both FR and P D-2 NEW YORK CITY E Either FR or P D-7 D-2.1 THE BRONX O Other services E Either FR or P Table D 7: THE BRONX CONDENSED NEEDS FROM WORKSHOP COMMENTS RH Ride-hailing

(NEW YORK CITY) T O Other services T T T

*Total number of comments for all counties combined T T T

SERVICES/ T ACCESSI- INFORMA- TECHNOL- NUMBER OF COORDINA- FUNDING BARRIERS T BILITY TION OGY COMMENTS* TION

Better paratransit routing and scheduling P X 32 Comprehensive source of information about all transpor- B X X 31 tation options Options for unserved/underserved areas E X 23 Better driver attitudes/training B X 22 LIRR and subway station accessibility/real-time info about FR X X 17 accessibility More accessible and comfortable bus stops FR X 16 Accessible paths to bus stops FR X 14 More accessible vehicles (more vehicles, better acces- B X 11 sibility) Better paratransit reliability and on-time performance P X 10 Better coordination among providers to share resources, P X 10 promote services Accessible taxi services RH X 7 Reliable paratransit ETA P X 4 Safer, more comfortable paratransit transfer points P X 3 Cashless paratransit fare payment options P X X 1

Table D 8: THE BRONX CONDENSED SOLUTIONS FROM WORKSHOP COMMENTS (NEW YORK CITY)

SERVICES/ ACCESSI- INFORMA- TECHNOL- COORDINA- FUNDING BARRIERS BILITY TION OGY TION

Access to transportation information in multiple languages, including ASL O X X X Accessibility improvements for pedestrian safety O X X FR Fixed Route P Paratransit B Both FR and P

D-8 E Either FR or P O Other services E Either FR or P TABLE D 8, CONT: THE BRONX CONDENSED SOLUTIONS FROM WORKSHOP COM- RH Ride-hailing T

T MENTS (NEW YORK CITY) O Other services T

T *Total number of comments for all counties combined T T T

T SERVICES/ ACCESSI- INFORMA- TECHNOL- T COORDINA- FUNDING BARRIERS BILITY TION OGY TION

Accessibility improvements for pedestrian wayfinding O X X Accessibility improvements for SBS machines -- Tactile strip to identify location, X X audible signal, beacon Accessibility improvements to subway stations and bus stops O X X X Accessible Pedestrian signals at intersections to assist blind and low vision pedes- O X X X trians

Benches at bus stops O X X

Bus accessibility improvements FR X X X

Mobility Management Resource Guide - centralized transportation information O X X X

Coordination between transit providers FR X X X

Expanded service hours B X

Local shopping shuttles E X

Local shuttle E X

Resources for transportation providers and stakeholders - NYC Mobility Management O X X Conference

SBS bus accessibility features O X X

Transit pass subsidies FR X X X

Travel training - O&M training for blind and visually impaired individuals O X X

Vehicle and ride sharing O X X X X

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 FR Fixed Route P Paratransit B Both FR and P D-2.2 BROOKLYN E Either FR or P D-9 O Other services E Either FR or P Table D 9: BROOKLYN CONDENSED NEEDS FROM WORKSHOP COMMENTS RH Ride-hailing

(NEW YORK CITY) B

O Other services B *Total number of comments for all counties combined B B B B

SERVICES/ B

ACCESSI- INFORMA- TECHNOL- NUMBER OF B COORDINA- FUNDING BARRIERS BILITY TION OGY COMMENTS* TION

Better paratransit routing and scheduling P X 32 Options for unserved/underserved areas E X 23 Better driver attitudes/training B X 22 LIRR and subway station accessibility/real-time info about FR X X 17 accessibility

More accessible and comfortable bus stops FR X 16

Better coordination among providers to share resources, P X 10 promote services Increased funding for demand response services P X 7 Accessible taxi services RH X 7 More affordable services B X 4 Fare integration across providers B X X 1

Table D 10: BROOKLYN CONDENSED SOLUTIONS FROM WORKSHOP COMMENTS (NEW YORK CITY)

SERVICES/ ACCESSI- INFORMA- TECHNOL- COORDINA- FUNDING BARRIERS BILITY TION OGY TION

Access to transportation information in multiple languages, including ASL O X X X Accessibility improvements for pedestrian safety O X X Accessibility improvements for pedestrian wayfinding O X X Accessibility improvements to subway stations and bus stops O X X X Accessible Pedestrian signals at intersections to assist blind and low vision pedes- O X X X trians FR Fixed Route P Paratransit B Both FR and P D-10 E Either FR or P O Other services E Either FR or P TABLE D 10, CONT: BROOKLYN CONDENSED SOLUTIONS FROM WORKSHOP COM- RH Ride-hailing

B MENTS ( ) B NEW YORK CITY O Other services B *Total number of comments for all counties combined B B B

B SERVICES/

B ACCESSI- INFORMA- TECHNOL- COORDINA- FUNDING BARRIERS BILITY TION OGY TION

Benches at bus stops FR X X

Bus accessibility improvements FR X X X

Mobility Management Resource Guide - centralized transportation information O X X X x

Coordination between transit providers B X X X

Expanded service area E X X

Resources for transportation providers and stakeholders - NYC Mobility Management O x x Conference

SBS bus accessibility features O X X

Transit pass subsidies FR X X X

Travel training - O&M training for blind and visually impaired individuals O X X

Vehicle and ride sharing P X X X X

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 FR Fixed Route P Paratransit B Both FR and P

D-2.3 MANHATTAN D-11 E Either FR or P O Other services E Either FR or P Table D 11: MANHATTAN CONDENSED NEEDS FROM WORKSHOP COMMENTS RH Ride-hailing

(NEW YORK CITY) O Other services M M

*Total number of comments for all counties combined M M M

SERVICES/ M ACCESSI- INFORMA- TECHNOL- NUMBER OF M COORDINA- FUNDING BARRIERS M BILITY TION OGY COMMENTS* M TION

Comprehensive source of information about all transpor- B X X 31 tation options

Better driver attitudes/training B X 22

LIRR and subway station accessibility/real-time info about FR X X 17 accessibility More accessible and comfortable bus stops FR X 16

Accessible paths to bus stops FR X 14

More service days/hours, more frequent service B X 12 More accessible vehicles (more vehicles, better acces- B X 11 sibility) Better paratransit reliability and on-time performance P X 10 Better coordination among providers to share resources, P X 10 promote services Safer pedestrian environment FR X 8 Accessible taxi services RH X 7

Table D 12: MANHATTAN CONDENSED SOLUTIONS FROM WORKSHOP COMMENTS (NEW YORK CITY)

SERVICES/ ACCESSI- INFORMA- TECHNOL- COORDINA- FUNDING BARRIERS BILITY TION OGY TION

Access to transportation information in multiple languages, including ASL O X X X Accessibility improvements for pedestrian safety O X X Accessibility improvements for pedestrian wayfinding O X X Accessibility improvements to subway stations and bus stops FR X X X FR Fixed Route P Paratransit B Both FR and P D-12 E Either FR or P O Other services E Either FR or P TABLE D 12, CONT: MANHATTAN CONDENSED SOLUTIONS FROM WORKSHOP RH Ride-hailing

M COMMENTS (NEW YORK CITY) O Other services M

M *Total number of comments for all counties combined M M

M SERVICES/ M ACCESSI- INFORMA- TECHNOL- M COORDINA- FUNDING BARRIERS M BILITY TION OGY TION

Accessible Pedestrian signals at intersections to assist blind and low vision pedes- O X X X trians

Benches at bus stops O X X

Bus accessibility improvements FR X X X

Mobility Management Resource Guide - centralized transportation information O X X X x

Coordination between transit providers FR X X X

Resources for transportation providers and stakeholders - NYC Mobility Management O x x Conference

SBS bus accessibility features O X X

Transit pass subsidies FR X X X

Travel training - O&M training for blind and visually impaired individuals O X X

Vehicle and ride sharing P X X X X

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 FR Fixed Route P Paratransit B Both FR and P

D-2.4 QUEENS D-13 E Either FR or P O Other services E Either FR or P Table D 13: QUEENS CONDENSED NEEDS FROM WORKSHOP COMMENTS (NEW RH Ride-hailing

YORK CITY) O Other services Q Q

*Total number of comments for all counties combined Q Q Q

SERVICES/ Q ACCESSI- INFORMA- TECHNOL- NUMBER OF COORDINA- FUNDING BARRIERS BILITY TION OGY COMMENTS* TION

Better paratransit routing and scheduling P X 32 Comprehensive source of information about all transpor- B X X 31 tation options Options for unserved/underserved areas E X 23 LIRR and subway station accessibility/real-time info about FR X X 17 accessibility

More accessible and comfortable bus stops FR X 16

Accessible paths to bus stops FR X 14 More accessible vehicles (more vehicles, better acces- B X 11 sibility) Better coordination among providers to share resources, P X 10 promote services Increased funding for demand response services P X 7 Transportation voucher program needed O X 1

Table D 14: QUEENS CONDENSED SOLUTIONS FROM WORKSHOP COMMENTS (NEW YORK CITY)

SERVICES/ ACCESSI- INFORMA- TECHNOL- COORDINA- FUNDING BARRIERS BILITY TION OGY TION

Access to transportation information in multiple languages, including ASL O X X X Accessibility improvements for pedestrian safety O X X Accessibility improvements for pedestrian wayfinding O X X Accessibility improvements to subway stations and bus stops FR X X X FR Fixed Route P Paratransit B Both FR and P D-14 E Either FR or P O Other services E Either FR or P TABLE D 14, CONT: QUEENS CONDENSED SOLUTIONS FROM WORKSHOP COM- RH Ride-hailing

Q MENTS (NEW YORK CITY) O Other services Q

Q *Total number of comments for all counties combined Q Q

Q SERVICES/ ACCESSI- INFORMA- TECHNOL- COORDINA- FUNDING BARRIERS BILITY TION OGY TION

Accessible Pedestrian signals at intersections to assist blind and low vision pedes- O X X X trians

App for real-time paratransit ETA P X

Benches at bus stops O X X

Bus accessibility improvements FR X X X

Mobility Management Resource Guide - centralized transportation information O X X X x

Coordination between transit providers FR X X X

Networking group for visually impaired riders X Resources for transportation providers and stakeholders - NYC Mobility Management O X X Conference

SBS bus accessibility features O X X

Technology improvements - GPS, smartphone fare payment, online travel informa- B x X tion at kiosks

Transit pass subsidies FR X X X

Travel training - O&M training for blind and visually impaired individuals O X X

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 FR Fixed Route P Paratransit B Both FR and P

D-2.5 STATEN ISLAND D-15 E Either FR or P O Other services E Either FR or P Table D 15: STATEN ISLAND CONDENSED NEEDS FROM WORKSHOP COMMENTS RH Ride-hailing

(NEW YORK CITY) S

O Other services S S

*Total number of comments for all counties combined S S S S S

SERVICES/ S

ACCESSI- INFORMA- TECHNOL- NUMBER OF S COORDINA- FUNDING BARRIERS S

BILITY TION OGY COMMENTS* S

TION S

Better paratransit routing and scheduling P X 32 Comprehensive source of information about all transpor- B X X 31 tation options Options for unserved/underserved areas E X 23 Better driver attitudes/training B X 22 LIRR and subway station accessibility/real-time info about FR X X 17 accessibility More accessible and comfortable bus stops FR X 16 Accessible paths to bus stops FR X 14 More service days/hours, more frequent service B X 12 Better paratransit reliability and on-time performance P X 10 Better coordination among providers to share resources, P X 10 promote services Safer pedestrian environment FR X 8 Options for home health aides from NYC to surrounding E X 7 counties More affordable services B X 4

Table D 16: STATEN ISLAND CONDENSED SOLUTIONS FROM WORKSHOP COMMENTS (NEW YORK CITY)

SERVICES/ ACCESSI- INFORMA- TECHNOL- COORDINA- FUNDING BARRIERS BILITY TION OGY TION

Access to transportation information in multiple languages, including ASL O X X X Accessibility improvements for pedestrian safety O X X Accessibility improvements for pedestrian wayfinding O X X FR Fixed Route P Paratransit B Both FR and P D-16 E Either FR or P O Other services E Either FR or P TABLE D 16, CONT: STATEN ISLAND CONDENSED SOLUTIONS FROM WORKSHOP RH Ride-hailing S

S COMMENTS (NEW YORK CITY) O Other services S

S *Total number of comments for all counties combined S S S S

S SERVICES/

S ACCESSI- INFORMA- TECHNOL- S COORDINA- FUNDING BARRIERS

S BILITY TION OGY

S TION

Accessibility improvements to subway stations and bus stops FR X X X Accessible Pedestrian signals at intersections to assist blind and low vision pedes- O X X X trians

Benches at bus stops O X X

Bus accessibility improvements FR X X X

Mobility Management Resource Guide - centralized transportation information O X X X x

Coordination between transit providers FR X X X

Increased transit frequency during peak periods FR X Resources for transportation providers and stakeholders - NYC Mobility Management O x x Conference

SBS bus accessibility features O X X

Transit pass subsidies FR X X X

Travel training - O&M training for blind and visually impaired individuals O X X

Vehicle and ride sharing P X X X X

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 FR Fixed Route P Paratransit B Both FR and P D-3 LONG ISLAND D-17 E Either FR or P D-3.1 NASSAU COUNTY O Other services E Either FR or P Table D 17: NASSAU COUNTY CONDENSED NEEDS FROM WORKSHOP RH Ride-hailing

COMMENTS (LONG ISLAND) O Other services N N

*Total number of comments for all counties combined N N N N

SERVICES/ N ACCESSI- INFORMA- TECHNOL- NUMBER OF N

COORDINA- FUNDING BARRIERS N BILITY TION OGY COMMENTS* TION N N N Better paratransit routing and N scheduling P X 32 Comprehensive source of information about all transpor- B X X 31 tation options Options for unserved/underserved areas E X 23 Better driver attitudes/training B X 22 More accessible vehicles (more vehicles, better acces- B X 11 sibility) Better paratransit reliability and on-time performance P X 10 Increased funding for demand response services P X 7 Options for home health aides from NYC to surrounding E X 7 counties Easier arrangements for transferring between paratransit providers (intercounty or P X 5 interstate) Reliable paratransit ETA P X 4 Increased paratransit capacity P X 4 More affordable services B X 4 Safer, more comfortable paratransit transfer points P X 3 Means of sharing 5310 vehicles of empty seats P X 3 Solutions to barriers experienced by providers--insurance, timeliness of 5310 P X 3 funding, safety of car-sharing services Continued traditional paratransit reservations, fare payment P X 2 options Better access to paratransit reservations systems; contin- P X X 2 ued traditional access FR Fixed Route P Paratransit B Both FR and P D-18 E Either FR or P O Other services E Either FR or P Table D 18: NASSAU COUNTY CONDENSED SOLUTIONS FROM WORKSHOP RH Ride-hailing

N COMMENTS (LONG ISLAND) O Other services N N N N SERVICES/ N ACCESSI- INFORMA- TECHNOL- N

N COORDINA- FUNDING BARRIERS

N BILITY TION OGY TION N N N

N Inter county connections FR X Countywide paratransit service P X Technology improvements - GPS, smartphone fare payment, online travel informa- B x X tion at kiosks Inter county connections FR X

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 FR Fixed Route P Paratransit B Both FR and P

D-3.2 SUFFOLK COUNTY D-19 E Either FR or P O Other services E Either FR or P Table D 19: SUFFOLK COUNTY CONDENSED NEEDS FROM WORKSHOP RH Ride-hailing

COMMENTS (LONG ISLAND) S

O Other services S S

*Total number of comments for all counties combined S S S SERVICES/ S S

ACCESSI- INFORMA- TECHNOL- NUMBER OF S

COORDINA- FUNDING BARRIERS S BILITY TION OGY COMMENTS* TION S S S Better driver attitudes/training B X X 22 S LIRR and subway station accessibility/real-time info about FR X X X 17 accessibility More accessible and comfortable bus stops FR X X 16 Accessible paths to bus stops FR X X 14

More service days/hours, more frequent service B X X 12

Better coordination among providers to share resources, P X X 10 promote services Increased funding for demand response services P X 7 Options for home health aides from NYC to surrounding E X X 7 counties Accessible taxi services O X X 7 Easier arrangements for transferring between paratransit providers (intercounty or P X X X 5 interstate) More usable accessible fixed route service, or more information about how to use FR X X X 3 accessibility features Solutions to barriers experienced by providers--insurance, timeliness of 5310 P X 3 funding, safety of car-sharing services Continued traditional paratransit reservations, fare payment P X X X 2 options Better access to paratransit reservations systems; contin- P X X X 2 ued traditional access More compatible technology systems among providers P X X X 1 FR Fixed Route P Paratransit B Both FR and P D-20 E Either FR or P O Other services E Either FR or P Table D 20: SUFFOLK COUNTY CONDENSED SOLUTIONS FROM WORKSHOP RH Ride-hailing

S COMMENTS (LONG ISLAND) S O Other services S S S

S SERVICES/ S ACCESSI- INFORMA- TECHNOL- S

S COORDINA- FUNDING BARRIERS BILITY TION OGY S TION S S

S Coordinated medical appointment times P X S Expanded fixed route service hours FR X Fare-free, door-to-door service for seniors P X X X Joint 5310 vehicle applications P X Paratransit software sharing agreement X Technology improvements - GPS, smartphone fare payment, online travel informa- B X X tion at kiosks Use of app for trip routing X X X Use of TNCs RH Volunteer driver program P X

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 FR Fixed Route P Paratransit B Both FR and P D-4 WORKSHOP COMMENTS D-21 E Either FR or P D-4.1 ALL COUNTIES O Other services E Either FR or P Table D 21: WORKSHOP COMMENTS (ALL COUNTIES, SORT BY COUNTY) RH Ride-hailing

O Other services A A A A A

SERVICES/ A ACCESSI- INFOR- TECH- A COORDINA- FUNDING BARRIERS COUNTY TCC A

BILITY MATION NOLOGY A A

TION A A Plan to move to fare payment by smart phone rather than tickets will not be good for seniors and some X Nassau LI people with disabilities Email or text about vehicle’s ETA would be helpful X Nassau LI When something goes wrong, can’t get anyone on phone, or get incorrect information (seniors not picked up after picnic, daughter was still X Nassau LI at program although Able-Ride said she had been dropped off at home) In times where drivers did not report for shifts, some users were not notified or were given incorrect X Nassau LI information Services have been cut back due to privatization; waiting times X X Nassau LI increased Reliability of para-transit (Able- Ride) to get customers to destina- X Nassau LI tion on time is poor. People get left waiting for rides that never show up. Program staff who wait with stranded clients aren’t X Nassau LI paid for their time Very late pickups – sometimes a couple of hours X Nassau LI Better routing for paratransit trips is needed; travel times are long X Nassau LI Services have been cut back due to privatization; service areas de- X Nassau LI creased Services for people with disabilities have been cut in parts of Nassau County—no one can get to Lido Beach on Able-Ride (contraction of service area from county-wide to ¾ X Nassau LI mile corridor after transition from MTA to Nassau County). Affects access to programs. Services are limited within Long Beach X Nassau LI Bus stops are far away X Nassau LI FR Fixed Route P Paratransit B Both FR and P D-22 E Either FR or P O Other services E Either FR or P TABLE D 21, CONT: WORKSHOP COMMENTS (ALL COUNTIES, SORTED BY COUNTY) RH Ride-hailing

A O Other services A A A A SERVICES/

A ACCESSI- INFOR- TECH- COORDINA- FUNDING BARRIERS COUNTY TCC A BILITY MATION NOLOGY A TION A A A

A Some routes require users to travel great distances or for long stretches of time, up to three hours in a single X Nassau LI direction. For some users this is prohibitively physically demanding. Home health aides who work with seniors can’t get to work in Nassau X Nassau LI County from NYC Some pick up/drop off locations are unsafe, users have been left on the side of busy roads and isolated X Nassau LI areas, even at night Able-Ride just bought new vehicles—there’s no room to turn a wheelchair around in the vehicle; X Nassau LI riders should have been consulted Maintenance of existing vehicles needs improvement X Nassau LI Acquiring ADA compliant vehicles is a challenge for some providers X X Nassau LI Services are not coordinated—5310 vehicles are not shared, or not fully X Nassau LI utilized 8-10 5310 vehicles (operated by Office for the Aging?) are not used between 10:00 and 2:00; federal X Nassau LI regulations prohibit shared use by ARC (this is not true) Lack of interjursidictionality pre- vents users from taking advantage X Nassau LI of nearby systems Can transfer between Able-Ride and SCAT; Able-Ride will schedule X Nassau LI People knew of 511NY but some hadn’t used it; can only get informa- X Nassau LI tion about one provider at a time Internet, technology presents a barrier for some people with disabilities and seniors; information in a combi- X X Nassau LI nation of formats is best The telephone-based reservation system is unreliable, and impedes ease of access to services. Reser- X X Nassau LI vation phone calls can take up to 40 minutes State funds take too long to come in X Nassau LI

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 FR Fixed Route P Paratransit B Both FR and P D-23 E Either FR or P O Other services E Either FR or P TABLE D 21, CONT: WORKSHOP COMMENTS (ALL COUNTIES, SORTED BY COUNTY) RH Ride-hailing

O Other services A A A A SERVICES/ A

ACCESSI- INFOR- TECH- A COORDINA- FUNDING BARRIERS COUNTY TCC BILITY MATION NOLOGY A TION A A A A

Seniors who live in apartments have A to wait downstairs Nassau LI Different services operate on different schedules, creating inequality of Nassau LI access MTA’s reduced fare program operates regionwide Nassau LI Seniors become isolated when they stop driving Nassau LI Travel training in NYC is provided through the Dept. of Education Nassau LI Uber and Lyft – accessibility is an issue, insurance is a barrier Nassau LI Overall, Able-Ride is a fabulous system that provides good service X Nassau LI for most Uber/Lyft can be used as non-ADA paratransit. However, some seniors aren’t comfortable with the requirements of new TNC’s, especially credit cards and smartphone ap- Suffolk LI plications. These requirements present major barriers to widespread adoption of TNCs as non-ADA paratransit. SCAT rides can have long travel times due to circuitous routing X Suffolk LI Indirect or inefficient routes are a frequent complaint. Routes are generally designed, services dispatched X Suffolk LI using Trapeze software Services are limited within Smith- town X Suffolk LI No real public transit for our Island (Shelter Island?) X Suffolk LI Public transit and para transit do not operate county wide; many individuals do not have access to transpor- X Suffolk LI tation services Several rural or semi-rural areas of Suffolk County are not 5310-eligible, nor do they have any public transit access through SCT. In X Suffolk LI particular, Shelter Island and Fishers Island are in this difficult position FR Fixed Route P Paratransit B Both FR and P D-24 E Either FR or P O Other services E Either FR or P TABLE D 21, CONT: WORKSHOP COMMENTS (ALL COUNTIES, SORTED BY COUNTY) RH Ride-hailing

A O Other services A A A A SERVICES/

A ACCESSI- INFOR- TECH- COORDINA- FUNDING BARRIERS COUNTY TCC A BILITY MATION NOLOGY A TION A A A

A Many human services transportation providers cannot cross municipal boundaries and have restrictive policies on which trip purposes are eligible. Many also are for resi- X Suffolk LI dents of said municipality only. For example, grocery shopping or work trips are often covered, but discretionary trips are generally not People can’t get to bus stops—too far to walk to main roads from resi- X Suffolk LI dences or final destinations SCT fixed-route transit routes are spaced very far apart, there is generally a low density of stops and little/no redundancy of service. This makes using transit difficult X Suffolk LI if your origins/destinations don’t correspond exactly to the posted schedule. There is a critical shortage of home health aides in Suffolk County, mainly because of transportation issues. Most health aides come from NYC or Nassau and have difficulty X Suffolk LI accessing their places of work by public transit. Generally, their employers do not subsidize the cost of their transportation Is a shared-ride service for home health aides viable (e.g. UberPool X Suffolk LI from NYC to Suffolk) Riders generally want longer span of service for (for both SCT and SCAT), shorter reservation windows for SCAT. Current service span is X Suffolk LI 6am-830pm M-F, 7am-6pm Sat/ Sun. SCAT paratransit unlikely to help riders who need regular trips to the same destination, such as dialysis or physical therapy patients who have multiple appointments per X Suffolk LI week. Lack of coordination for dialysis patients is a significant issue countywide. Many bus stops are not accessible. These conditions deter many ADA- Suffolk LI eligible riders from taking fixed- X route transit.

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 FR Fixed Route P Paratransit B Both FR and P D-25 E Either FR or P O Other services E Either FR or P TABLE D 21, CONT: WORKSHOP COMMENTS (ALL COUNTIES, SORTED BY COUNTY) RH Ride-hailing

O Other services A A A A SERVICES/ A

ACCESSI- INFOR- TECH- A COORDINA- FUNDING BARRIERS COUNTY TCC BILITY MATION NOLOGY A TION A A A A

Roads often lack sidewalks, A crosswalks. You need to be quite able-bodied to even access regular bus stops. Missing sidewalks make paths of travel inaccessible in many X Suffolk LI places. These conditions deter many ADA-eligible riders from taking fixed-route transit. Walkability is a significant, ongoing impediment to mobility, especially in village downtown areas that are perceived to be more walkable. Cobblestone pavers, long crossing X Suffolk LI distances, and lack of sidewalks and crosswalks are significant accessibility problems. Stops often lack shelter from bad weather. X Suffolk LI Most taxi cabs are not ADA-accessible, making them of little use to X Suffolk LI people with disabilities. Most LIRR stations are ADA-accessible, especially the high-ridership hub stations (e.g. Ronkonkoma). However, the following stations are known to have accessibility issues X Suffolk LI like grade-level railroad cross- ings: Brentwood, Belford, Medford, Sayville. SCAT may not know which stations are accessible, and the onus is on the rider to know. However, this presents challenges, such as X Suffolk LI when elevators are out of service or ramps are blocked. Lots of SCAT-eligible riders (older adults) prefer to get curb-to-curb service from SCAT, even if they are physically capable of taking fixed-route transit. This may be because they don’t enjoy walking X Suffolk LI to bus stops or prefer the perceived certainty of reserved rides over re- lying on bus schedules which aren’t always reliable FR Fixed Route P Paratransit B Both FR and P D-26 E Either FR or P O Other services E Either FR or P TABLE D 21, CONT: WORKSHOP COMMENTS (ALL COUNTIES, SORTED BY COUNTY) RH Ride-hailing

A O Other services A A A A SERVICES/

A ACCESSI- INFOR- TECH- COORDINA- FUNDING BARRIERS COUNTY TCC A BILITY MATION NOLOGY A TION A A A

A SCAT riders are able to transfer to Able Ride (Nassau County) and can go to a particular school in Nassau County, but Able Ride won’t come X Suffolk LI into Suffolk County. SCAT arranges scheduling for transfers to Able Ride Likewise, efficiency of dispatching when common origins/destinations are requested is a big issue. Human services transportation providers and paratransit operators alike need a better means to coordinate/pool X Suffolk LI similar trips. Some doctors and clinics make an effort to cluster appointments to reduce wasteful/ redundant SCAT trips, though there is room for improvement. We need a human-services version of 511 trip planning app. - Some X Suffolk LI providers use it, but many do not. Lack of access to technology (internet, computer, smart phone) is a X X Suffolk LI barrier for some seniors We need to provide better maps, online information about all transportation services provides, including X X Suffolk LI human services transportation. Few seniors use trip planning apps. X X Suffolk LI Social workers often refer ADA- eligible clients to SCAT paratransit even when fixed-route transit is perfectly viable/available for their needs. This is because the social X Suffolk LI workers themselves are generally unfamiliar with public transit in the areas in which they work. Some communities use 511 and Google Maps (for SCT service). X Suffolk LI 211 service operates in the county, but not clear whether or how much LI transportation information is pro- X Suffolk vided Riders are not using apps for trip planning (moveit), but Southold Dept. of Human Services uses an X X X Suffolk LI app to route trips

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 FR Fixed Route P Paratransit B Both FR and P D-27 E Either FR or P O Other services E Either FR or P TABLE D 21, CONT: WORKSHOP COMMENTS (ALL COUNTIES, SORTED BY COUNTY) RH Ride-hailing

O Other services A A A A SERVICES/ A

ACCESSI- INFOR- TECH- A COORDINA- FUNDING BARRIERS COUNTY TCC BILITY MATION NOLOGY A TION A A A A

-Uber/Lyft can be used as non-ADA A paratransit. However, some seniors aren’t comfortable with the requirements of new TNC’s, especially credit cards and smartphone ap- X X Suffolk LI plications. These requirements present major barriers to widespread adoption of TNCs as non-ADA paratransit. Taxis generally provide poor quality customer service in Suffolk County. -Cabs are regulated by Suffolk County TLC, which vets taxi drivers and companies, conducts drug testing, background checks. Similar to a medallion system. In the past, individual municipalities licensed the cab companies. -Many cab operators/drivers do not like picking up riders with Medicaid vouchers, as the reimbursement they receive is not good. Many cabs who do accept these vouchers Suffolk LI provide poor customer service due to the captive clientele. -Many seniors are not comfortable with cab companies for these reasons and prefer senior transportation providers who have more training and experience transporting older adults. -Eastern Suffolk Transportation Company is a new, for-profit paratransit operator that has improved service in the area. Many human services organizations avoid providing transportation, even though their clients/members demand it, because the insurance risk X Suffolk LI is too great or they cannot afford to insure their drivers. Car-sharing is generally not recommended for non-ADA paratransit, since many seniors are ineligible to X Suffolk LI drive. It’s a safety issue FR Fixed Route P Paratransit B Both FR and P D-28 E Either FR or P O Other services E Either FR or P TABLE D 21, CONT: WORKSHOP COMMENTS (ALL COUNTIES, SORTED BY COUNTY) RH Ride-hailing

A O Other services A A A A SERVICES/

A ACCESSI- INFOR- TECH- COORDINA- FUNDING BARRIERS COUNTY TCC A BILITY MATION NOLOGY A TION A A A

A SCT uses Trapeze and Google Earth to schedule SCAT trips; Suffolk County Office for People with Dis- abilities, which does eligibility for SCAT, uses Access for customer X Suffolk LI records; systems don’t talk to each other which can make transfers cumbersome. More often, riders are directed to city services (especially if municipal X Suffolk LI paratransit is available). Suffolk Transit (SCT) provides its SCAT paratransit service within the entire County, not just a ¾ mile within bus stops as is required by ADA. Span of service is 6:00 AM – 8:30 PM Monday-Friday, 7:00 X Suffolk LI AM – 6:00 PM Saturday/Sunday. Customer satisfaction with SCAT is generally high, especially since the service expanded countywide SCT bus vehicles are wheelchair accessible, though as participants noted, accessing non-ADA, fixed- route transit requires several insur- X Suffolk LI mountable hurdles to some disabled individuals and older adults with mobility impairments Most LIRR stations are ADA-accessible X Suffolk LI Suffolk County Office for People with Disabilities does screening of Suffolk LI applicants for SCAT Remaining paratransit service is provided by Medicaid-eligible non- emergency medical transportation (NEMT) or other human services Suffolk LI transportation providers (e.g. non- profits, municipal, private/for-profit providers Since early 2016, SCAT ADA Para- transit now operates county-wide instead of in a ¾ mile boundary – huge improvement. Shelter Island Suffolk LI does not receive service, however. - Sunday service is also new

Previous high levels of SCAT trip Suffolk LI denials have been addressed

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 FR Fixed Route P Paratransit B Both FR and P D-29 E Either FR or P O Other services E Either FR or P TABLE D 21, CONT: WORKSHOP COMMENTS (ALL COUNTIES, SORTED BY COUNTY) RH Ride-hailing

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Taxi services are available, but A people don’t have a level of comfort Suffolk LI with them Reliable transportation is crucial for disabled job seekers, and for self- Suffolk LI reliance/independence County Office for People with Dis- abilities and SCAT have entered into a software-sharing agreement, with a joint Trapeze account. This and X Suffolk LI other tech. partnerships could help to reduce waste/redundancy in trip dispatching. Uber operates in Suffolk County, although East Hampton has banned it; more likely to be arranged for Suffolk LI seniors by adult children rather than seniors themselves Using Uber for paratransit trips comes up for discussion at Suf- folk County Disability Advisory Board meetings. Consensus is that Uber/Lyft aren’t a good fit for ADA paratransit because they often don’t represent any real cost savings. Most of the operating costs of paratransit are drivers’ wages, fuel, which Uber/Lyft must also recover through fare payment. TNCs Suffolk LI wouldn’t really resolve the operating cost issue. Providing additional vouchers for NEMT supplied by Uber/Lyft may be a possibility. (This would require SCT to partner with Uber/Lyft to coordinate, however). A previous partnership tried to coordinate Suffolk-based transportation to Stony Brook that failed. Ambulette service is costly Suffolk LI Town of Southold (Dept. of Hu- man Services) operates vehicles to take seniors to appointments and grocery shopping; travels outside X Suffolk LI of town (goes to Stony Brook) but has to turn down 1-2 trips a day for each trip provided FR Fixed Route P Paratransit B Both FR and P D-30 E Either FR or P O Other services E Either FR or P TABLE D 21, CONT: WORKSHOP COMMENTS (ALL COUNTIES, SORTED BY COUNTY) RH Ride-hailing

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A Denial of service for paratransit riders used to be a major problem in the SCAT system in years past, X Suffolk LI leading to federal oversight. There are now relatively few denials Suffolk County Dept. of Aging provides some funding to towns for essential senior trips; most of those X Suffolk LI services don’t cross town lines Suffolk County Dept. of Aging provides capital assistance for service to senior nutrition programs and home-delivered meals and the X Suffolk LI towns pay operating costs; those vehicles can be used for other services at other times Suffolk County Dept. of Aging partnered with San Simeon nursing and rehab facility when they applied for X Suffolk LI a 5310 vehicle Doctors cluster appointments for regular patients using Town of X Suffolk LI Southold’s service Suffolk County Dept. of Aging answers a lot of calls about bus system; refers callers to SCT, SCAT, X Suffolk LI and towns Transportation for individuals with disabilities needs more funding X Suffolk LI Pedestrian Planning: there needs to be more thought on how pedestri- Manhat- ans commute and what’s needed to X tan MHS cross safely There are many people who rely on home care providers, but the home health aides have a last mile issue. Cabs are often the only way to ac- X Putnam MHS cess some locations, but those are prohibitively expensive for many There is a concentration of transit is in the eastern part of the county, though there is a shuttle in the summer between Beacon and X Putnam MHS Cold Spring on the west side of the county.

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 FR Fixed Route P Paratransit B Both FR and P D-31 E Either FR or P O Other services E Either FR or P TABLE D 21, CONT: WORKSHOP COMMENTS (ALL COUNTIES, SORTED BY COUNTY) RH Ride-hailing

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- No east-west connection across A the county - Buses go to train stations in the east, but not in the west X Putnam MHS - Destinations are typically in CT or Westchester County There is a ¾ mile service area for Paratransit services, with no service on the west side of the county. - Large part of the west part of the county is made up of parkland, X Putnam MHS including a large forest. - The summer shuttle is not fixed route so there is no paratransit in the west side of the county Little available service exists in between Cold Spring and the eastside X Putnam MHS of the county One to two hour headways on bus routes - The shuttles and bus routes run on the hour rather than more frequently X Putnam MHS - One route runs only every other hour (even hours One route does not have Saturday service X Putnam MHS No routes are available on Sunday - Additionally, timing is an issue with PART Paratransit, given limited X Putnam MHS hours Most other available services are offered as medical transportation - Senior Resources has a number of vehicles and drivers - Users must be over 60 and the ride must be for medical transportation. - The County recently received a new vehicle for seniors and veter- X Putnam MHS ans, and its largely used for veteran transportation. - Little to no service available for people with disabilities under 60 - One audience member commented that quality of life is a large problem in Putnam for people with disabilities There are issues with sidewalks and street crossing movements through- X Putnam MHS out the county. FR Fixed Route P Paratransit B Both FR and P D-32 E Either FR or P O Other services E Either FR or P TABLE D 21, CONT: WORKSHOP COMMENTS (ALL COUNTIES, SORTED BY COUNTY) RH Ride-hailing

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A The Town of Brewster has limited sidewalks and poor infrastructure, creating a transportation and accessibility obstacle for residents there. X Putnam MHS Brewster also has the highest concentration of low income people in the county Sidewalks are lacking or crumbling; paths of travel to bus stops hard to X Putnam MHS navigate; worse in winter There are private cabs in the county -Though Putnam County licenses the cab companies, they are not very abundant. X Putnam MHS - Additionally, there were concerns with regard to how affordable or accessible taxis are in the county. The Cold Spring/West side does not have access to a train station X Putnam MHS Despite pedestrian connectivity issues, all public buses in Putnam are ADA accessible - Some question on how often the ramps and accessibility features are X X Putnam MHS used. It was unclear if there are any statistics maintained on the frequency of use of ADA ramps on buses Most riders that need accessible service are using the paratransit and eschewing the fixed route service. - Despite the issues surrounding the access to bus stops, the county does have a flag service policy X Putnam MHS allowing riders to motion to a driver that they would like to be picked up, and not requiring them to be located at a fixed bus stop A person can transfer to Housa- tonic Area Regional Transit (the local provider for Danbury, CT just across the state line) service at the Brewster rail station, but this same transfer is not available for para- X Putnam MHS transit. -Paratransit will go to the Jefferson Valley Mall, where a rider can connect with Westchester paratransit

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 FR Fixed Route P Paratransit B Both FR and P D-33 E Either FR or P O Other services E Either FR or P TABLE D 21, CONT: WORKSHOP COMMENTS (ALL COUNTIES, SORTED BY COUNTY) RH Ride-hailing

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Most of the mobility management A in Putnam is done by humans and coordination is performed over the phone - No apps or interactive website are currently used Putnam. X X X Putnam MHS - Not everyone has a smart phone or computer; information provided over the phone by a person is more useful Medicaid paratransit provided from PART is refunded by the state X Putnam MHS Ambulette service is available for accessible trips Putnam MHS ADA paratransit service operates in ¾ mile corridor Putnam MHS Connections to Connecticut are also available in Patterson to connect to Putnam MHS Danbury There is an increase in local demand for such services -A representative from CT mentioned that dialysis has become a Putnam MHS very large issue - Putnam does offer trips for dialysis using paratransit Brewster is the most accessible train station for most people in the Putnam MHS county The Brewster and Southeast Train stations are accessible to residents year round Putnam MHS - Patterson and Cold Spring can be reached in part of the year Brewster, Cold Spring, Patterson, Garrison MetroNorth stations are accessible Putnam MHS - All Putnam area train stations are ADA accessible

Putnam has 31 vehicles that are Putnam MHS used for PART ADA paratransit service operates in ¾ mile corridor X Putnam MHS Rock- Jitneys operate in some towns X land MHS FR Fixed Route P Paratransit B Both FR and P D-34 E Either FR or P O Other services E Either FR or P TABLE D 21, CONT: WORKSHOP COMMENTS (ALL COUNTIES, SORTED BY COUNTY) RH Ride-hailing

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A Audience members largely agreed that the service is currently overrun Rock- - There was consensus the service X land MHS is not meeting existing demand Unreliable paratransit (scheduling/ Rock- availability) X X land MHS Reservations for paratransit must be made well in advance and can be X X Rock- MHS difficult to get land Rep from ARC of Rockland says that the trip service cannot meet the need for trip demand among persons with disabilities, so ARC is providing around 75 trips or more per day for people whose needs cannot be met through some other means. X X Rock- MHS -This is in addition to the pro- land grammed trips that ARC Rockland provides to people going to ARC services, group homes, or agency sponsored jobs. -Two hours is not an unusual travel time on ARC runs TRIPS, the ADA paratransit service, doesn’t come close to meeting demand for the service; human service agencies such as ARC are Rock- providing trips because of that (75/ X land MHS day) - TRIPS can’t guarantee subscription trips ARC is struggling to pay for the transportation services that are X Rock- MHS increasing over time. land There’s not enough funding to meet demand, or at least its increasingly X Rock- MHS difficult for the agency land The local financial burden for many agencies is increasing with fewer X Rock- MHS dollars provided from the federal land and state levels Reservations for paratransit must be made well in advance and can be X Rock- MHS difficult to get land Unreliable paratransit (scheduling/ Rock- availability) X land MHS

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 FR Fixed Route P Paratransit B Both FR and P D-35 E Either FR or P O Other services E Either FR or P TABLE D 21, CONT: WORKSHOP COMMENTS (ALL COUNTIES, SORTED BY COUNTY) RH Ride-hailing

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There may also be a lack of training A among drivers with regard to how Rock- to interact with riders that are older X land MHS adults or people with disabilities Sensitivity training is needed for bus and paratransit drivers; no unifor- mity among training programs that are offered by different providers - ARC brings their contracted driv- X Rock- MHS ers into their own agency, and does land the training in-house themselves. - Most training is offered by different agencies Many seniors live in the county; they can’t walk or bike far to bus X Rock- MHS stops land TRIPS operates county-wide - TRIPS doesn’t go outside of Rock- land; reciprocity with Westchester, Rock- but rider has to get to transfer point X land MHS - Westchester is a transfer point between bus systems There is no easy way to connect to areas outside of Rockland, particularly in NJ, using public transportation. - There is no formal arrangement between paratransit services between Rockland and NJ. - An individual can apply for reci- Rock- procity with Westchester County, X land MHS but they would have to schedule a second ride. - The transfer point is Palisades Mall in West Nyack - Large employer in Northvale, NJ, ten minutes away – can’t get across state line Home health workers can’t get to work in Rockland County from NYC; consumers face gaps in care cover- X Rock- MHS age because PCAs have transporta- land tion problems

Bus Transportation, TRIPS, Para- Rock- MHS transit all ok Need night services X land TRIPS operates 7a-7p on weekdays; Rock- no service on weekends X land MHS FR Fixed Route P Paratransit B Both FR and P D-36 E Either FR or P O Other services E Either FR or P TABLE D 21, CONT: WORKSHOP COMMENTS (ALL COUNTIES, SORTED BY COUNTY) RH Ride-hailing

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A Specialized services on weekends for events and activities would be X Rock- MHS nice land Given the transit hub schedules, and the connection times, it may take a Rock- few hours to get to where you are X land MHS going using the bus Bus stops aren’t clearly marked; Rock- schedules don’t list minor stops X X land MHS Lack of sidewalks and accessible Rock- bus stops are issues X land MHS For many areas in Rockland, the roads that the buses are located on create a notable obstacle as there are few places to cross the street. - For example, clients and associ- Rock- ates have to cross a dangerous road X land MHS to get to the stop across from ARC Rockland, though it might be quite useful for some people associated with the program Making progress in town centers, but people live in suburban and rural X Rock- MHS areas, not town centers land Crossing busy streets is difficult; drivers don’t stop for pedestrians in crosswalks - Crossing roads presents an issue throughout Rockland -There is a belief that many people do not pay attention crosswalks and the need to stop Rock- - Most towns still have signs that X land MHS tell people to stop, but these rules are not being enforced -There may be issues as well with pedestrian signal equipment not working properly, and some people may not know who to contact if there is an issue with equipment

Taxis are expensive, and don’t use Rock- MHS any accessible vehicles X land TOR’s accessibility is pretty good; smaller services are more problem- X X Rock- MHS atic land Very limited choices for people who Rock- need to travel under supervision X X land MHS

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 FR Fixed Route P Paratransit B Both FR and P D-37 E Either FR or P O Other services E Either FR or P TABLE D 21, CONT: WORKSHOP COMMENTS (ALL COUNTIES, SORTED BY COUNTY) RH Ride-hailing

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All the TOR and TRIPS vehicles in A Rockland are accessible with lifts - But at the town provided transit Rock- level there are more failures of chair X X land MHS lifts than the county -Such as Mini Trans One audience member mistakenly mentioned that he is not allowed to X Rock- MHS share his 5310 vehicle in off hours land Can transfer between Able-Ride and Access-A-Ride, but you have to call Rock- Access-A-Ride for that leg of the X land MHS trip Limited human services transit exists for mental health and substance use providers. OPWDD providers have a strained transit system. Need to work on combining re- Rock- sources between public transit and X land MHS agencies. Medicaid transportation is vital. Need to expand to provide transportation to peer and recovery support services. Rock- Taxis are expensive X land MHS It was observed that 511 New York is not well advertised in the area, and that no one in the audience was familiar with the service despite its availability and relevance in the area. X Rock- MHS - No signs for 511 NY in Rockland land - No one knew about 511NY (there are promotional signs on Long Island and in Westchester, but ap- parently none in Rockland) Seniors don’t have/use smart Rock- phones or know about apps X land MHS

There are no transit or transpor- Rock- tation apps unique to Rockland X land MHS County Finding transportation options for people with intellectual disabilities is an overwhelming chore, especially X Rock- MHS those who can’t use the public land transit system FR Fixed Route P Paratransit B Both FR and P D-38 E Either FR or P O Other services E Either FR or P TABLE D 21, CONT: WORKSHOP COMMENTS (ALL COUNTIES, SORTED BY COUNTY) RH Ride-hailing

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A People who can’t drive would prob- ably try the bus rather than take a Rock- taxi if they knew more about the X land MHS services Rockland County Office for the Ag- ing distributes vouchers for medical Rock- trips using taxis, but people are not X land MHS aware of the program Each town has an ADA coordinator, Rock- but it’s hard to find out who they are X land MHS For some older adults a key re- Rock- source for information is Town Hall X land MHS Fixed route services are not well advertised or understood. - There is difficulty learning about the fixed route service in the area, and all the locations that can be accessed using Transport of Rock- land. - One outstanding is that bus stops are not clearly marked - There are also no schedules on the sidewalk or on the posts - Information gaps are particularly X X Rock- MHS apparent for older adults who have land less digital access. - Not all of the TOR’s bus stops are visible on either a service map, or online. - While the major hubs and connection points are visible on local maps and route brochures, minor bus stops are not - There is a flag policy, that may not always be enforced Bus stops aren’t clearly marked; Rock- schedules don’t list minor stops X X land MHS

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 FR Fixed Route P Paratransit B Both FR and P D-39 E Either FR or P O Other services E Either FR or P TABLE D 21, CONT: WORKSHOP COMMENTS (ALL COUNTIES, SORTED BY COUNTY) RH Ride-hailing

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Medicaid rides are subsidized A through the cab companies - Appointments and other scheduled events can be accessed using this program. - Cannot be used to go to a peer run day center, but can be used for a medical appointment - A representative from ARC Rock- land however mentioned that the Dept. of Health has issued memo- X Rock- MHS randa that transportation providers land will be under greater scrutiny due to fraud issues. -There is a risk of being accused of Medicaid fraud if someone cites the agency as their destinations - Can’t use Medicaid transportation to peer-run treatment programs, which are effective for people with mental health issues Rockland County has the highest per capita rate of people with devel- Rock- opmental disabilities outside of the land MHS five boroughs County legislature has a disability Rock- advisory council land MHS Discussion began with how paratransit system is county wide - Not just ¾ mile service area from Rock- fixed routes. X land MHS There is a phone number for TOR, and many are familiar with it as a Rock- means to access information about X land MHS the bus service TRIPS (or TOR?) provides trip plan- Rock- ning assistance X X land MHS The OFA offers $7 vouchers for cab fares from a particular cab provider. Some medical facilities Rock- MHS in the county, through the OFA, will land subsidize cab rides to doctors. Reservations for paratransit must be made well in advance and can be X X West- MHS difficult to get chester Reservations for paratransit must be made well in advance and can be X West- MHS difficult to get chester FR Fixed Route P Paratransit B Both FR and P D-40 E Either FR or P O Other services E Either FR or P TABLE D 21, CONT: WORKSHOP COMMENTS (ALL COUNTIES, SORTED BY COUNTY) RH Ride-hailing

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A Need for medical trips in rural areas has increased due to Affordable X West- MHS Care Act chester Home health care workers can’t get to work in Westchester from NYC; X West- MHS huge problem chester White Plains train station (“Tran- sCenter”) – paratransit transfer point is across street from station, not close. City is pursuing redesign X West- MHS of the train station, but not bus chester station or surrounding access – missed opportunity Access to bus stops is an element in the UPWP. -Lack of sidewalks and landing West- pads, especially in northern part X chester MHS of county. Challenges include low ridership, no ROW. 3,300 BeeLine bus stops; number of West- shelters (300) is pretty much set X chester MHS Taxi service is available all over the county, but not many are accessible West- (can cross municipal boundaries to X chester MHS drop off, but not to pick up) Bee-Line ADA paratransit transfers to NYC at Riverdale (?) and to Putnam County at Jefferson Valley Mall; has not had luck connecting X West- MHS to paratransit systems in Connecti- chester cut (but only a few trips a year are requested) Senior centers operate vehicles but West- do not coordinate with paratransit X chester MHS All paratransit vehicles are insured West- to do trips for general public only X X chester MHS Dept. of Senior Services should West- promote paratransit service X chester MHS Senior centers do not necessar- ily know enough about ParaTransit or other services to refer people. Westchester County Dept. of Public X X West- MHS Works and Transportation is prepar- chester ing a transportation brochure for seniors.

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 FR Fixed Route P Paratransit B Both FR and P D-41 E Either FR or P O Other services E Either FR or P TABLE D 21, CONT: WORKSHOP COMMENTS (ALL COUNTIES, SORTED BY COUNTY) RH Ride-hailing

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Medicaid transportation is provided A through the Department of Social West- Services but is not coordinated with X chester MHS paratransit Family Services of Westchester operates RideConnect volunteer driver program for seniors for all types of X West- MHS trips, but doesn’t coordinate with chester BeeLine paratransit WestFair Rides, which provides medical transportation in southwest West- Westchester doesn’t coordinate with X chester MHS BeeLine paratransit 511NY doesn’t have information about special services (this is not true). Suggest that this type of West- service be incorporated into the X chester MHS NYMTC plan and implemented in Westchester, elsewhere outside NYC 511 - Takes too long to get to someone. - Didn’t even know about 511 until X West- MHS recently chester - Should be better West- Few older seniors use computers X chester MHS Online reservations for paratransit West- trips has reduced call volume X X chester MHS There is not a significant carshare West- presence in the county chester MHS Bee-Line ADA paratransit is countywide. BeeLine paratransit demand West- MHS is up 6-7% per year; about twice the X chester national average United Way provides 211 service; call-takers are well-versed in trans- X West- MHS portation options chester County website is pretty good source of information; customers can talk to a person in the paratran- X West- MHS sit office 9-5, or get an email back chester at other hours Uber and Lyft are not in authorized service, but people use them il- legally (providers have approached West- MHS the county, but are unwilling to meet chester insurance requirements FR Fixed Route P Paratransit B Both FR and P D-42 E Either FR or P O Other services E Either FR or P TABLE D 21, CONT: WORKSHOP COMMENTS (ALL COUNTIES, SORTED BY COUNTY) RH Ride-hailing

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A Taxis are under local control, not County, so difficult to coordinate X West- MHS with County services chester Paratransit provides many trips to day programs; have gotten shuttle West- vehicles and started doing standing X chester MHS orders for cost effectiveness SCAT trips are not coordinated so several vehicles show up at the X Suffolk NL same location with individual riders Infrastructure problems - design of streets/intersections, etc. X NYC There are a number of specialized services that receive 5310 funds in the MTA service area that provide a valuable service. We don't interact X NYC with them to a great degree and so can't provide a detailed response. Have to pay cash which is really inconvenient. Can Metrocard be used for AAR? Payment other than cash X Bronx NYC should be accepted. Don’t get any updates. Forced to wait outside for hours X Bronx NYC Our seniors and clients with disabilities simply need more transporta- X X Bronx NYC tion services Our seniors and clients with disabilities simply need more transportation services with a significant effort spent on planning/logistics X Bronx NYC so that they are given realistic wait times and are not kept from seeing their doctors, etc Seniors are missing doctors’ appointments Either takes too long to get there or AAR is there to pick them up before appointment is over X Bronx NYC or before they have gotten their prescriptions AAR always terribly late. They don’t get penalized, but if you are late X Bronx NYC once you do get penalized Coordination is terrible. People will get picked up with other passengers X Bronx NYC from 4 different boroughs

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 FR Fixed Route P Paratransit B Both FR and P D-43 E Either FR or P O Other services E Either FR or P TABLE D 21, CONT: WORKSHOP COMMENTS (ALL COUNTIES, SORTED BY COUNTY) RH Ride-hailing

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AAR could benefit from dispatcher A who would better plan trips X Bronx NYC AAR took the incorrect address and dropped senior off there, this happened a second occasion but X Bronx NYC passenger accompanying would not allow. Drivers described as “nasty” X Bronx NYC Training for union members, bus drivers on how to handle crowds X Bronx NYC and letting disabled people on first Tried to find supervisor (in event of service problem) – was impossible. Drivers need to be more sympa- X Bronx NYC thetic towards passengers Training necessary for the drivers of AAR. They are parking on other side of the street to pick up blind X Bronx NYC children - Drivers on buses sometimes help with wheelchairs and with strapped in wheelchair, but not always. This is unsafe. - Drivers are supposed to be trained to manually put down ramp X Bronx NYC People push on buses before disabled X Bronx NYC Denied ramp. Unaware of what disability is, if someone asks for ramp, X Bronx NYC it should be accommodated Shopping carts and walkers have been denied bus service. Some- times people have to do this X Bronx NYC because of how far the grocery store is. Gap in connections: In northwest Bronx there is a lack of east-west transit, most places you go from there require 2 fares. X Bronx NYC - Also steep roads in this area make it difficult for seniors to get around. Local shuttle might be helpful. FR Fixed Route P Paratransit B Both FR and P D-44 E Either FR or P O Other services E Either FR or P TABLE D 21, CONT: WORKSHOP COMMENTS (ALL COUNTIES, SORTED BY COUNTY) RH Ride-hailing

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A Gap in necessities force people to travel far to get to grocery store, doctor - Coordinated local shuttles could X Bronx NYC take people to popular shopping locations No crosstown transportation. Our neighborhood is isolated and what would be a ten minute drive by car X Bronx NYC is an hour by bus Transfer points are a big issue. There needs to be somewhere safe to wait that is not exposed to weather and were people can ac- X Bronx NYC cess a phone (not everyone has cell phone) Buses, specifically SBS not designed for new types of walkers. X Bronx NYC Bus longer than bus stop. Have complained to MTA/311 but have X Bronx NYC not received a response Buses stop on street instead of bus stop so wheelchair can’t get on bus because there is no room for the X Bronx NYC ramp to come down SBS machines are difficult to use for the blind. How can blind people find machines? SBS = Select Bus X Bronx NYC Service Audible pedestrian crossing signals are lacking. -Not enough time to cross the streets -Issue in the outer edges of bor- X X Bronx NYC oughs because there are not a lot of people around to assist in crossing the street In northwest Bronx: rarely see taxis, and more rarely see accessible taxis X Bronx NYC All train stations need ADA compliance. Many stations do not have elevators (in particular Castle Hill X Bronx NYC and Parkchester) Gap between subway and platform issue for wheelchair access X Bronx NYC

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 FR Fixed Route P Paratransit B Both FR and P D-45 E Either FR or P O Other services E Either FR or P TABLE D 21, CONT: WORKSHOP COMMENTS (ALL COUNTIES, SORTED BY COUNTY) RH Ride-hailing

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Have cut down on workers at A stations. This put people who are vulnerable (blind, elderly) at a disadvantage if they need help with X X Bronx NYC reading signs - MTA should better utilize workers that are on the platform Snail mail is still useful to disseminate information X Bronx NYC Consumer Handbook – done by Government, can order for free, contains a lot of useful information X Bronx NYC about public transit outside of the boroughs Locally elected officials should recognize community of disabilities - Mayor doesn’t hold community Bronx NYC boards responsible for focusing on people with disabilities. Urban Planning -Bulbs/Bump-outs at intersections do a good job of protecting pedestrians from traffic. Drivers can’t cut Bronx NYC corner. Also cuts down on the time to cross because pedestrians can safely wait on median Potential BID out to consolidate services in Bronx. For community transportation to get to appts, etc. Bronx NYC Can RAIN be involved? New Capital projects should be in compliance X Bronx NYC Technology for blind/visually impaired to find SBS machines -Suggestion for tactile strip from building line to machine. This was shut down because of ownership issues of sidewalk X X Bronx NYC - Audible signal at machine – but residents might complain about this - Beacon – but then need a cell phone (affordability concern) Uber/Lyft could work well because you can see who is supposed to Bronx NYC pick you up – this would put more responsibility on driver + company Transportation for individuals with Brook- disabilities needs more funding X lyn NYC FR Fixed Route P Paratransit B Both FR and P D-46 E Either FR or P O Other services E Either FR or P TABLE D 21, CONT: WORKSHOP COMMENTS (ALL COUNTIES, SORTED BY COUNTY) RH Ride-hailing

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A -Need to schedule two days in advance -This requires a lot of pre-planning Brook- – this and the lack of coordination X lyn NYC creates lateness in pick-up and drops-offs Have to cancel 12-24 hours in Brook- advance (this is not true) X lyn NYC Routing Optimization - Syncing is poor - More of an issue in Queens than X Brook- NYC Brooklyn lyn - Routing needs much more work Brook- Denied because of service dog X lyn NYC Brooklyn/Manhattan intercounty bus routes have been (1) eliminated and X Brook- NYC (2) poorly reinstated. lyn Bus stops are lacking sufficient sidewalks, instead bus stops are in grass which makes them difficult for X Brook- NYC older adults and disabled persons lyn to use Bus Stops - Just having concrete pad does not help because it’s not Brook- sufficient for the accessible ramp to X lyn NYC come down on to Should work with DOT on: -Size of the lettering on signage -Prevent signs from blocking trees -Note that it takes 3 months to hear back from DOT and get anything X Brook- NYC done lyn -Specifically there is grass at bus stop in Gateway Mall Area with Home Depot Green taxis are hard to use -Have to enter vehicle in the back Brook- -Must back up to curb cut – this is X lyn NYC blocking the fire lane Lack of sufficient elevators

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 FR Fixed Route P Paratransit B Both FR and P D-47 E Either FR or P O Other services E Either FR or P TABLE D 21, CONT: WORKSHOP COMMENTS (ALL COUNTIES, SORTED BY COUNTY) RH Ride-hailing

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- Specifically on the F line – difficult A to get elevators put in potentially because the state and city must work together - New Stations should include Brook- elevators X lyn NYC - F line new stations - Kings Highway - 18th Avenue - Avenue X -For the visually impaired, it’s impossible to navigate underground - If they are off their normal route it’s very scary -Beacons are a type of technology that can be used (technology fixes) -Aim to cut down issues with new stations X X X Brook- NYC -Consistency in wayfinding and lyn other information between all agencies -Information is currently all presented very differently - 5310 Funding could be used for this Seamless fares are important - Travel between LIRR, Subway, Metro-North, etc. - Freedom ticket (www.pcac.org – check) X X Brook- NYC - Discounted fares are included in lyn the proposal - Recognizing the need for commuter rail fares to also be affordable Using public transit at affordable rates is - Disabled and elderly – discounted fare - Also pregnant women, can get ac- X Brook- NYC cess to a half-fare metro-card lyn - Seated in the front of bus, get access to the gate FR Fixed Route P Paratransit B Both FR and P D-48 E Either FR or P O Other services E Either FR or P TABLE D 21, CONT: WORKSHOP COMMENTS (ALL COUNTIES, SORTED BY COUNTY) RH Ride-hailing

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A Bay Ridge Senior Center representative: -Center has a bus that takes residents to/from center to go shopping, doctors, etc. (Ability to provide service through donations from Christian/Catholic non-profits) - Case workers help with organizing destinations -Doesn’t always work because there are too many destination – bus is Brook- NYC limited lyn -Bus only goes to locations in Bay Ridge Area - Making information more accessible to the residents is important -Many do not have computers or smart phones o Mobility Management Guide can help casewokers get all of this information together Uber has not been reliable/respect- Brook- ful to the individual lyn NYC Brook- MV 1’s safer to get on lyn NYC Manhat- Wait hours and hours for AAR X tan NYC Tell them to go outside when they Manhat- aren’t there X tan NYC Access A Ride is getting worse, they disregard appointment times Manhat- and make it difficult for a person to X tan NYC get anywhere on time Manhat- Drivers are "nasty" X tan NYC

Some AAR drivers do come in and Manhat- help, but it depends on driver (not X tan NYC expected/taught) Training is needed for AAR, Uber/ Lyft. Drivers deny guide dog users, need education on the ADA. - The drivers drive too fast which X Manhat- NYC cause challenges for someone with tan a spinal cord injury, they need to understand the impact. Curb use training: Drivers need to be educated on curb usage. School Manhat- buses taking up the curb space X tan NYC while they wait

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 FR Fixed Route P Paratransit B Both FR and P D-49 E Either FR or P O Other services E Either FR or P TABLE D 21, CONT: WORKSHOP COMMENTS (ALL COUNTIES, SORTED BY COUNTY) RH Ride-hailing

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Sensitivity training for all. Reeduca- A tion of the public on how to engage X Manhat- NYC people with disabilities tan People try to rush past wheelchairs Manhat- to get on the bus first X tan NYC Penn Station/Port Authority: Officers in booths, in station need more information about elevators, etc X X Manhat- NYC and how to direct you – need more tan training Service denial: Service denial for people with guide dogs is common. X Manhat- NYC Need enforcement of this law. tan Buses/Subways - Regular buses aren’t stopped for the elderly Manhat- - Regular buses also aren’t stopping X tan NYC for wheelchairs, forcing people to take AAR The bus schedules are not timely Manhat- causing long wait times. X tan NYC Accessible vehicles. -Subways & paratransit vehicles seats are not accessible, they’re X Manhat- NYC too low for someone with a mobility tan impairment. Automated announcements are really necessary for disabled students Manhat- – issues with not knowing where X X X tan NYC they are

Curb cuts – aren’t cut correctly for Manhat- all wheelchairs – the streets need to X tan NYC be leveled The bus stops in the area for the most part are not equipped with X Manhat- NYC benches. tan Taxis have more braille phone # in cab so that people can call with X Manhat- NYC complaints tan Accessible subway. When is the subway system going to be fully Manhat- ADA compliant? (Gerry spoke about X tan NYC the transition plans) FR Fixed Route P Paratransit B Both FR and P D-50 E Either FR or P O Other services E Either FR or P TABLE D 21, CONT: WORKSHOP COMMENTS (ALL COUNTIES, SORTED BY COUNTY) RH Ride-hailing

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A Accessible vehicle ramps. Ramps for accessible vehicles are not safe, they're shaky and can be dangerous X Manhat- NYC for someone boarding a vehicle tan - Need more monitoring Wayfinding signage in subway sta- Manhat- tions not always adequate. X X tan NYC Signage and Wayfinding - Signage needs to be improved. Sometimes signage is missing, confusing, unclear. -Pictograms need to be universal Manhat- design X X tan NYC -Airports are very well designed, look to them - Repetitive signage, especially at decision points Manhat- Coordination with service providers X tan NYC Technology for blind/visually impaired - Need to continue exploring technology – how can we be most up to date in 2040? Manhat- - APS are great but we need to keep X X tan NYC up with technology and need to think to the future. - Technology is focused on 23rd St, should be everywhere in city Affordability issue - Maria Hansen from PASS responded that APS are key, not everyone can afford a cell phone. Whether X X Manhat- NYC you live or visit NY you should be tan able to have access to the same info as sighted individuals. Local services/news should be used to disseminate information X X Manhat- NYC -Internet could also be an option tan In human services -No colleges provide trainers or X Manhat- NYC human services providers with tan knowledge of transit info Doctors never ask about mobility (is Manhat- this their responsibility?) tan NYC

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 FR Fixed Route P Paratransit B Both FR and P D-51 E Either FR or P O Other services E Either FR or P TABLE D 21, CONT: WORKSHOP COMMENTS (ALL COUNTIES, SORTED BY COUNTY) RH Ride-hailing

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Gap in connections: Doctors sched- A ule appointments but don't ask about mobility, there needs to be a Manhat- NYC more comprehensive look at medi- tan cal transport Pot holes, street re-direction, bike Manhat- lanes, buses are “a war” tan NYC Growth isn't planned, there is a merging of different users, cyclists disregard other users and they go wherever they want. She feels we need to have comprehensive look at Manhat- the city. tan NYC - Need to get together all groups (kids, seniors, etc.) to come up with plan to re-distribute funds and prioritize Trains should be more like Washing- Manhat- ton, D.C tan NYC Security & safety: Blind individuals have been attacked while walking down the streets, there need to be Manhat- NYC improvements to safety for the blind tan community People should go to community Manhat- board with their problems tan NYC Travel Training is Key to independence is to educate people through X Manhat- NYC travel training programs tan Uber has said if driver denies 2+ Manhat- drivers – they will get fired tan NYC

Transportation for individuals with X Nassau NYC disabilities needs more funding Transportation for individuals with disabilities needs more funding X Queens NYC Need to be ready to leave for meeting/appointment 3 hours in advance X Queens NYC Riders are grouped inefficiently – another rider may be travelling to the other side of the borough - Issues with coordination – really X Queens NYC bad - Coordinators don’t seem to be familiar with neighborhoods Queens to Nassau is possible but requires 3 buses X Queens NYC FR Fixed Route P Paratransit B Both FR and P D-52 E Either FR or P O Other services E Either FR or P TABLE D 21, CONT: WORKSHOP COMMENTS (ALL COUNTIES, SORTED BY COUNTY) RH Ride-hailing

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A -Verbal announcements of stops would be helpful - Illuminated or high contrast signs – this is particularly lacking in bus - Announcements on buses are not X Queens NYC consistent - Buses have GPS – could this be used to update riders during ride? Both hearing and visually impaired have problems with crosswalks – audible crosswalks are necessary X Queens NYC -75 audible crosswalks installed/ year – not enough -If forced to use the train and they are not able to – then bus is the only option o No shelters at bus stop – problem X Queens NYC during the cold -Issue with taking bus to train Visually Impaired people have trouble with knowing when trains are coming X X Queens NYC -Most signage are only visual Metrocard issues -Visually impaired can’t see when it X X Queens NYC says ‘swipe again’ Amtrak/Metro-North have to get someone to unlock elevator for you – no indication of where to go X X Queens NYC to ask Cabs are not always an alternative because of affordability issues X Queens NYC Voucher System worked well and seemed to be more effective – why X Queens NYC can’t that be re-introduced? 511 Issues - Referred to someone else for problems - Does not lead anywhere useful sometimes - Also, generally, some people are not able to call because of not being X X Queens NYC technology-wise or are challenged in some way - DOT has been working with advocacy groups to use more common language in options so calls get transferred to the correct place

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 FR Fixed Route P Paratransit B Both FR and P D-53 E Either FR or P O Other services E Either FR or P TABLE D 21, CONT: WORKSHOP COMMENTS (ALL COUNTIES, SORTED BY COUNTY) RH Ride-hailing

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Mobility Management Guide A - Does not give information traveling from Queens to Nassau County - 511 is more suited to this need - If someone calls the line, they X Queens NYC will try to use 511 but the phone line is not always staffed (not a call center) Older people not as technologically savvy X X Queens NYC Is the internet helping these particular populations? - Some older adults/ disabled persons are not able to afford comput- X X Queens NYC ers or phones with internet - Another barrier is that not everyone’s first language is English Can social security be used to disseminate information about transit? - Information could be available in their offices - Could be an alternative to getting X Queens NYC information to every senior center and hospital – which is very difficult - This may be a more targeted approach Stakeholders from these groups should be there from the beginning: QICA: Queens Interagency Council on Aging Queens NYC DFTA: Department for the Aging NORC: Naturally Occurring Retire- ment Communities Where can large text subway maps be ordered? Queens NYC FR Fixed Route P Paratransit B Both FR and P D-54 E Either FR or P O Other services E Either FR or P TABLE D 21, CONT: WORKSHOP COMMENTS (ALL COUNTIES, SORTED BY COUNTY) RH Ride-hailing

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A Potential solution is creating an App that would help inform individuals when Access-a-ride is going to be late/real-time information on where driver is - Timing is off, riders get a voice- mail or text - Poor coordination – driver does not know when text is sent and rider does not have contact information of the driver that is coming to get them - Access-a-ride boasts about tech- X Queens NYC nology, however it is not up-to-date and there is no coordination at all - Riders are not able to just take a cab even if they want to. Reim- bursement is an option but Access- a-ride needs to know - Riders are often forced to take a taxi because rider just does not show up - Hours of operation is not the reason the driver doesn’t come (service is 24/7) Networking group for visually impaired people would be helpful X Queens NYC Uber - Not accessible with wheelchair - If they were, would be a viable alternative Queens NYC - Has worked really well for others that took it to airport Staten Seniors wait outside for a long time X Island NYC Hear a lot of complaints about being the last one to be picked up/last one to be dropped off on route. X Staten NYC -It can take up to 3 hours to get to Island Manhattan from Staten Island When driver arrives they don’t know who exactly they are picking up or Staten where they are going (Unsure if they X Island NYC use navigation system)

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 FR Fixed Route P Paratransit B Both FR and P D-55 E Either FR or P O Other services E Either FR or P TABLE D 21, CONT: WORKSHOP COMMENTS (ALL COUNTIES, SORTED BY COUNTY) RH Ride-hailing

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Aids/Caretakers A -Can’t get to the homes of seniors with public transit - Also issue with walking in the X Staten NYC dark/public transit being far Island - Affordability problem – can’t afford car so can’t access the homes Staten Bad connection to Newark Airport X Island NYC Bus frequency also a problem - Safety reasons X Staten NYC - Inclement weather Island - New developments being built on Staten Island are up to 10 blocks X Staten NYC from nearest bus stop Island Issue with bus routes/stops not being in a safe location, i.e. near a store or other safe place were a X Staten NYC student could access a phone or get Island help Need of bus shelters, at least at key Staten stations X Island NYC Snow removal problem -Even if a bus stop is accessible and has cement landing, the snow X Staten NYC is not removed so no one can get Island to it Staten Talking signs X X Island NYC There are also issues with parts of the sidewalk missing on the route to get to transit -Traffic lights are also an issue Staten -There are not appropriate cross- X Island NYC walks on the side of the street people need to cross (She had reached out to city council about this in the past) Staten Sidewalks are lacking X Island NYC Verrazano Bridge bicycle lanes – not Staten being able to cross as a pedestrian X Island NYC Rail -No one at the station from the Staten agency to help X X Island NYC -Some stations are really unsafe FR Fixed Route P Paratransit B Both FR and P D-56 E Either FR or P O Other services E Either FR or P TABLE D 21, CONT: WORKSHOP COMMENTS (ALL COUNTIES, SORTED BY COUNTY) RH Ride-hailing

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A on SIRT there is no transit person- Staten nel available at most stops to assist. X Island NYC People on Staten Island have to pay Staten tolls getting on and off island X Island NYC Generally the group knew what 511 Staten is and find that it is useful X Island NYC Security issues with students with disabilities using their phones to look things up – people have taken phones - Have tried to teach kids about X X Staten NYC apps – but feel that using the Island phone/app could distract student from their surroundings and discon- nect them Perception of public transit is very bad in Staten Island Staten -People will take the bus to the fer- Island NYC ry, but not for recreational reasons Possible extension of light rail from Staten NJ into Staten Island Island NYC Taxis - City says that half of yellow cabs Staten NYC will be accessible Island SBS Bus service in Staten Island -Though seniors commented that Staten SBS seems it is more complicated X Island NYC and might be another impediment Jewish Community Center - Has its own transportation – for entertainment, dancing events Staten NYC - Otherwise, it is accessible by bus X Island - Bus, however, does not run on weekends Seniors mentioned they could take a car service that is in their Staten neighborhood, which gets set up in Island NYC advance Uber/Lyft available in certain areas (noted that people at the college used it) Staten NYC -Seniors said that they would be Island open to using

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 FR Fixed Route P Paratransit B Both FR and P D-57 E Either FR or P O Other services E Either FR or P TABLE D 21, CONT: WORKSHOP COMMENTS (ALL COUNTIES, SORTED BY COUNTY) RH Ride-hailing

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College of Staten Island rep (Helps A students with disabilities) -College has their own shuttle X Staten NYC system (MTA buses no longer enter Island campus) AAR Supposedly working on a new routing system that will be available X Staten NYC in the next year Island FR Fixed Route P Paratransit B Both FR and P D-58 D-5 SURVEY COMMENTS E Either FR or P D-5.1 ALL COUNTIES O Other services E Either FR or P RH Ride-hailing

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A An online survey was distributed in the fall of 2016 to learn about ongoing transportation challenges in each A

A county/borough, the survey was shared with the various transportation providers in the area. The survey was A A

A split into three versions to provide more specific questions, with one survey each for Long Island, the Lower A Hudson Valley, and New York City. In addition to asking about ongoing challenges in a given area, the survey asked providers about what changes and improvements had been implemented over the years to improve transportation in the area, including elements that were specifically recommended under the 2009 or 2013 plans. The survey also asked which agency(ies) was responsible for those changes. The table contains the result of that survey:

Table D 22: SURVEY COMMENTS (ALL COUNTIES) BRONX QUEENS NASSAU PUTNAM FUNDING SUFFOLK SERVICE/ BARRIERS BROOKLYN ROCKLAND MODE TYPE MANHATTAN TECHNOLOGY INFORMATION WESTCHESTER ACCESSIBILITY COORDINATION STATEN ISLAND STATEN Services have been cut back due to privatization; service areas de- O X X creased and waiting times increased Booking a ride is needlessly time consuming. Wait windows are disre- P X X X spectful and inappropriate. Reliability of para-transit (Able- Ride) to get customers to destina- P X X tion on time is poor. Public transit and para transit do not operate county wide; many individuals do not have access to transpor- B X X tation services

Waiting time is difficult for frail seniors P X X X

Limited Sunday service B X X X No real public transit for our Island B X X X Services are limited within Long Beach or Smithtown. Public transportation or para transit is filled with B X X problems; waiting times, lack of service areas and untrained staff Transportation for individuals with disabilities needs more funding B X X X X X Unreliable para transit (scheduling/ availability) P X X X

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 FR Fixed Route P Paratransit B Both FR and P D-59 E Either FR or P O Other services E Either FR or P TABLE D 22, CONT: SURVEY COMMENTS (ALL COUNTIES) RH Ride-hailing

O Other services A A A A A A A A A A A BRONX QUEENS A NASSAU PUTNAM FUNDING SUFFOLK SERVICE/ BARRIERS BROOKLYN ROCKLAND MODE TYPE MANHATTAN TECHNOLOGY INFORMATION WESTCHESTER ACCESSIBILITY COORDINATION STATEN ISLAND STATEN Reservations for para-transit must be made well in advance and can be P X X X difficult to get Bus Transportation, TRIPS, Para- transit all ok Need night services P X X Limited human services transit exists for mental health and substance use providers. OPWDD providers have a strained transit system. Need to work on combining resources between public transit and P X X X agencies. Medicaid transportation is vital. Need to expand to provide transportation to peer and recovery support services. Very limited choices for people who need to travel under supervision P X X I have not used any of the services in Manhattan because I find the MTA subway and bus system very easy B X to use. There are a number of specialized services that receive 5310 funds in the MTA service area that provide a valuable service. We don't interact P X X X X X X X X with them to a great degree and so can't provide a detailed response. No crosstown transportation. Our neighborhood is isolated and what would be a ten minute drive by car FR X X is an hour by bus Brooklyn/Manhattan intercounty bus routes have been (1) eliminated and FR X X X X X X (2) poorly reinstated. Infrastructure problems - design of streets/intersections, etc. B X X X X X X most services rely on sight and have no audible component FR X X X X X X X On SIRT there is no transit per- sonnel available at most stops to FR X X X assist.. FR Fixed Route P Paratransit B Both FR and P D-60 E Either FR or P O Other services E Either FR or P TABLE D 22, CONT: SURVEY COMMENTS (ALL COUNTIES) RH Ride-hailing

A O Other services A A A A A A A A A A BRONX A QUEENS NASSAU PUTNAM FUNDING SUFFOLK SERVICE/ BARRIERS BROOKLYN ROCKLAND MODE TYPE MANHATTAN TECHNOLOGY INFORMATION WESTCHESTER ACCESSIBILITY COORDINATION STATEN ISLAND STATEN The bus stops in the area for the most part are not equipped with benches. The bus schedules are FR X X not timely causing long wait times. Wayfinding signage in subway stations not always adequate. FR X X X The Safe Streets for Seniors (SSFS) program is a pedestrian safety initiative for older New Yorkers. The program studies crash data, and then develops and implements mitigation measures to improve the safety of seniors and other pedestrians, as well as all road users in New York City. Since the program’s launch, NYC DOT has addressed senior pedestrian safety issues in 25 Senior Pedestrian Focus Areas O X X X X X X X (SPFAs) in all five boroughs. DOT evaluates the pedestrian conditions from a senior’s perspective and makes changes including, but not limited to: Extending pedestrian crossing times at crosswalks to accommodate slower walking speeds; Constructing pedestrian safety is- lands; Widening curbs and medians; Narrowing roadways; and Installing new stop controls and signals. The Safe Routes to Transit (SRT) program seeks to improve pedestrian and motor vehicle movement around subway entrances and bus stops to make accessing mass transit easier and more convenient. There are three subcategories to this initiative: Bus Stops Under O X X X X X X X X the El; Sidewalks to Buses; and, Subway/Sidewalk Interface. While SRT started as a centrally-guided initiative, the program has shifted towards request-driven concerns to identify potential improvements throughout the five boroughs.

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 FR Fixed Route P Paratransit B Both FR and P D-61 E Either FR or P O Other services E Either FR or P TABLE D 22, CONT: SURVEY COMMENTS (ALL COUNTIES) RH Ride-hailing

O Other services A A A A A A A A A A A BRONX QUEENS A NASSAU PUTNAM FUNDING SUFFOLK SERVICE/ BARRIERS BROOKLYN ROCKLAND MODE TYPE MANHATTAN TECHNOLOGY INFORMATION WESTCHESTER ACCESSIBILITY COORDINATION STATEN ISLAND STATEN WalkNYC Pedestrian Wayfinding Program is New York City’s standard for pedestrian wayfinding. WalkNYC provides a clear visual language and graphic standards that can be universally understood and encourages walking and transit usage by providing quality multi-modal O X X X X X X X information. Valuable information includes basic cardinal directions and street names to mapped details like subway entrances and ADA restrooms. This information is consistent across a broad range of environments in the City. NYC DOT’s Language Access program provides meaningful access to those New Yorkers who are not proficient in English (Approximately one-third of its population). New Yorkers may call or walk in to a NYC DOT public service center and request a language interpreter to O X X X X X X X X request information or services. More than 100 different language interpreters may be accessed at no charge. NYC DOT also provides language interpretation services including American Sign Language. Age Friendly Bay Ridge is attempt- ing now to coordinate transportation P X X providers in the area. NYC DOT - SBS launch with new Bus Accessibility improvements, greater transit coordination between service providers, and provision FR X X X X X X X X of subsidies for low income transit riders. Coordinated contracted transportation services thru IATS, AAR vouchers, purchase of new vehicles P X X thru Section 5310 program, travel training program There are more buses dispatched to certain schools at dismissal times. The councilmembers in Staten FR X X Island help make that possible FR Fixed Route P Paratransit B Both FR and P D-62 E Either FR or P O Other services E Either FR or P TABLE D 22, CONT: SURVEY COMMENTS (ALL COUNTIES) RH Ride-hailing

A O Other services A A A A A A A A A A BRONX A QUEENS NASSAU PUTNAM FUNDING SUFFOLK SERVICE/ BARRIERS BROOKLYN ROCKLAND MODE TYPE MANHATTAN TECHNOLOGY INFORMATION WESTCHESTER ACCESSIBILITY COORDINATION STATEN ISLAND STATEN RideConnect provided transport to aides from train stations to clients homes - challenges included the cost of the train for the aides, and O X X X X X the time spent in transit (train to car to house) Nassau Inter County Express FR X X Bus service now provided by Suf- folk County transit on Sundays on FR X X 12 routes. I envision a transportation service that caters to the Developmentally disabled population primarily. A service that mirrors UBER this would O X X be UBER for this population utilizing trained drivers and assistants if necessary. There is not much publicity about transit improvements. It would be great to have more information O X available to the public A few additional trips have been added on core routes, Sunday ser- B X x x x vice on a route where none existed. Taxi program thru para transit. Low- ered aged requirement for eligibility. P X X X x Volunteer Driving program would be helpful, but we currently do not O X X x have it. Cross town fixed route systems might be helpful. FR X X x

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 FR Fixed Route P Paratransit B Both FR and P D-63 E Either FR or P O Other services E Either FR or P TABLE D 22, CONT: SURVEY COMMENTS (ALL COUNTIES) RH Ride-hailing

O Other services A A A A A A A A A A A BRONX QUEENS A NASSAU PUTNAM FUNDING SUFFOLK SERVICE/ BARRIERS BROOKLYN ROCKLAND MODE TYPE MANHATTAN TECHNOLOGY INFORMATION WESTCHESTER ACCESSIBILITY COORDINATION STATEN ISLAND STATEN In 2012, NYC DOT initiated the Mobility Management Program (MMP), which largely addresses the mobility needs of people with disabilities, older adults, and low income populations in order to uncover resourceful transportation solutions. This involves several methods, including: Development of resources & tools for project managers and the community; City- wide mobility management coordination efforts; and Identification of strategies to improve transportation services. DOT’s MMP initiatives O x x x x x x x x x include the following: The Mobility Management Resource Guide was compiled to educate New Yorkers on existing transportation infrastructure, resources and programs that cater to people with disabilities and older adults. Innovative services and programs are offered but not all of the potential users know about them. Access to this information is almost as important as the accessibility itself. The resource guide was created to provide to combat this discrepancy. FR Fixed Route P Paratransit B Both FR and P D-64 E Either FR or P O Other services E Either FR or P TABLE D 22, CONT: SURVEY COMMENTS (ALL COUNTIES) RH Ride-hailing

A O Other services A A A A A A A A A A BRONX A QUEENS NASSAU PUTNAM FUNDING SUFFOLK SERVICE/ BARRIERS BROOKLYN ROCKLAND MODE TYPE MANHATTAN TECHNOLOGY INFORMATION WESTCHESTER ACCESSIBILITY COORDINATION STATEN ISLAND STATEN Between 2012 and 2016, the Annual Mobility Management Conference brings together mobility managers, travel trainers, transit providers, project managers, government officials, and advocates across the region to showcase innovative solutions in addressing mobility needs of people with disabilities, older adults, and low income populations. Travel Training Workshops are regularly convened with travel trainers and orientation and mobility specialists with agency project managers to discuss projects impacting individuals with disabilities who may travel independently. These interactions allow both parties to exchange a fruitful amount of information that they can take back O x x x x x x x to their respective agencies/organizations. Workshop topics have included the Select Bus Service and construction site accessibility. Outreach and partnerships with the community are a vital component of the MMP. The Program regularly meets with community based organizations, such as senior centers, community-based transportation providers, and day habilitation programs, to understand the issues and address possible solutions. Coordination with other government agencies also enhances opportunities for this population. NYC DOT offers a number of programs that can facilitate an easier transportation for all users. NYC DOT’s Sidewalk Inspection and Maintenance Management (SIM) division manages a Tactile Guide- way Pilot Program. The planned improvements include adding tactile O x X X X X X X directional surface guidance on sidewalks near transit corridors and major transfer points to facilitate independent travel.

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 FR Fixed Route P Paratransit B Both FR and P D-65 E Either FR or P O Other services E Either FR or P TABLE D 22, CONT: SURVEY COMMENTS (ALL COUNTIES) RH Ride-hailing

O Other services A A A A A A A A A A A BRONX QUEENS A NASSAU PUTNAM FUNDING SUFFOLK SERVICE/ BARRIERS BROOKLYN ROCKLAND MODE TYPE MANHATTAN TECHNOLOGY INFORMATION WESTCHESTER ACCESSIBILITY COORDINATION STATEN ISLAND STATEN NYC DOT’s Traffic Operation-ITS Engineering (Signals) division manages a Mobile Accessible Pedestrian Signal (MAPS) Pilot Program. The project includes research, testing and possible implementation of communication systems enabling pedestrians with visual impairments to enter into a dialog about activity at intersections using smart phones, audible devices, and/or other technology. Pedestrians could receive important safety information such as when the walk signal is on. Accessible Pedestrian Signals (APS) are devices attached to pedestrian O X X X x x x x x signal poles to assist blind and low vision pedestrians in crossing the street. These devices provide information in non-visual formats, such as audible tones, speech messages, and vibrating surfaces, to alert pedestrians with vision impairments when the “walk” phase is available at a given intersection. The current model can also have the volume adjusted based on ambiance noise level in the surrounding area. As of this writing, there were APS units installed at 178 intersections citywide. FR Fixed Route P Paratransit B Both FR and P D-66 E Either FR or P O Other services E Either FR or P TABLE D 22, CONT: SURVEY COMMENTS (ALL COUNTIES) RH Ride-hailing

A O Other services A A A A A A A A A A BRONX A QUEENS NASSAU PUTNAM FUNDING SUFFOLK SERVICE/ BARRIERS BROOKLYN ROCKLAND MODE TYPE MANHATTAN TECHNOLOGY INFORMATION WESTCHESTER ACCESSIBILITY COORDINATION STATEN ISLAND STATEN The CityBench Program is an initiative launched in 2011 to increase the amount of public seating on New York City’s streets. NYC DOT installs attractive and durable benches around the City, particularly at bus stops, in commercial areas and areas with high concentrations of seniors. The CityBench program has installed 1,500 benches throughout the five boroughs and will install an O X X x x x x x additional 600 benches by 2019. In coordination with the NYC Depart- ment for the Aging, NYC DOT’S Safe Streets for Seniors, and the Mobility Management Program, the program is currently targeting senior centers and adult day care centers in New York City through presentations and outreach material. For the Mobility Management program here at NYC DOT our greatest successes can be seen with the provision of tactile ramps throughout the city, accessibility improvements with the SBS bus roll out, and community engagement events O X X x x x x x such as our Mobility Management Conference, and engagement efforts with various community organizations and travel trainers to learn from their insights and ideas for improvement. Door to door service to JCC programs and outings best serve our clients. Travel training is offered to P X X X young adults with disabilities just entering the work force. Project Independence is being expanded to people with disabilities. Public Transportation is not ad- P X X equate, therefore paratransit is not adequate

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 FR Fixed Route P Paratransit B Both FR and P D-67 E Either FR or P O Other services E Either FR or P TABLE D 22, CONT: SURVEY COMMENTS (ALL COUNTIES) RH Ride-hailing

O Other services A A A A A A A A A A A BRONX QUEENS A NASSAU PUTNAM FUNDING SUFFOLK SERVICE/ BARRIERS BROOKLYN ROCKLAND MODE TYPE MANHATTAN TECHNOLOGY INFORMATION WESTCHESTER ACCESSIBILITY COORDINATION STATEN ISLAND STATEN LICIL: Transportation provided for people with disabilities. One trip per month door-to-door anywhere in Nassau County for members of P X X LICIL. A $5 per year donation is requested to utilize this service. mobility management to educate consumers and coordinate transportation access has been moder- O X ately successful for a portion of the target audience The Nassau Inter County Express (NICE) is a public-private partnership where Nassau County owns the system and a private operator provides the fixed route and paratransit services. NICE has deployed the latest GPS technology to enhance passenger information and commu- B X X X X X X nications, as well as a fare payment application that allows passengers to make their fare payment through their smartphone. On-line travel information is also available through kiosks at the Intermodal facilities. Contracting services with private tranp. carriers P X X CPC has been successfully operating a transportation program for frail elderly and those with disabilities for over 10 years. CPC has an arrangement with UCP of Long P X X X Island to borrow one of their 5310 vehicles if one of CPC vehicles is out of service and being repaired. In the absence of public transit we rely heavily on volunteer drivers and a bus we have through Suffolk Co. P X X office for Aging Demand responsive and regular route transportation to Senior Center, shopping trips, etc. We use a software system to plot routes B X X to avoid duplication and improve overall efficiency. FR Fixed Route P Paratransit B Both FR and P D-68 E Either FR or P O Other services E Either FR or P TABLE D 22, CONT: SURVEY COMMENTS (ALL COUNTIES) RH Ride-hailing

A O Other services A A A A A A A A A A BRONX A QUEENS NASSAU PUTNAM FUNDING SUFFOLK SERVICE/ BARRIERS BROOKLYN ROCKLAND MODE TYPE MANHATTAN TECHNOLOGY INFORMATION WESTCHESTER ACCESSIBILITY COORDINATION STATEN ISLAND STATEN The County's 5310 grant has served many paratransit riders by providing service beyond the required 3/4 P X X X mile corridor. Riverhead's Senior Transportation is the only no cost transportation service available to Riverhead seniors, with priority given to medical transportation within the town. Since Riverhead is located on the East End of Long Island, it is considered P X X X X a rural area. Unlike the County public bus service, our transportation offers door to door pick up and drop off. Private Taxi service is available in the town, but it is extremely cost prohibitive. Coordination with Suffolk County regarding paratransit service areas P X X we do a great deal of travel training as well as reviewing and mapping O X X X out bus routes for our members Travel training Contracting for service with transportation providers O X X X X We have in place an advisory board that helps us with the disabled and O X X senior communities Camp Venture, Inc. has site based day habilitation and day habilitation without walls programs. Commu- nity inclusion is essentially all the O X X outings the programs do. Camp Venture provides for most of the transportation to the day programs. -service designed to provide access to jobs for our students with jobs who are graduating -ability to use TRIPS to give our students prac- O X X X X tice using the system while still in school travel training, volunteer driver program, centralized directory O X X X Volunteer Driving Program, Public transportation, contracting for service with transportation providers O X X X X such as TRIPS

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 FR Fixed Route P Paratransit B Both FR and P D-69 E Either FR or P O Other services E Either FR or P TABLE D 22, CONT: SURVEY COMMENTS (ALL COUNTIES) RH Ride-hailing

O Other services A A A A A A A A A A A BRONX QUEENS A NASSAU PUTNAM FUNDING SUFFOLK SERVICE/ BARRIERS BROOKLYN ROCKLAND MODE TYPE MANHATTAN TECHNOLOGY INFORMATION WESTCHESTER ACCESSIBILITY COORDINATION STATEN ISLAND STATEN TRIPS is our transportation besides agency vehicles. P X X Bus Transportation, TRIPS, Para- transit all ok Need night services P X X The TBI waiver allows for medicaid transportation outside of medical appts...they can include social O X X X trips...and staff provide coordination and follow up... Success in Rockland is an overlay map project to identify treatment O X X services on bus routes. BRiDGES has provided transportation to individuals, including people with disabilities, to attend annual Legislative Action Days in Albany. Bridges has been approved for P X X X funding through 5310 to purchase accessible vehicles to provide transportation services to people we serve. Our clients can't use public transportation - too expensive or out of the way. We provide door to door P X X service to our 5 senior activity centers and adult day care center. Multiple options, volunteer drivers, para transit, discount cab, bee line B X X bus. The success of the county's ParaTransit service focuses on the offices ability to be flexible with our ridership while maintaining the level of responsibility ridership has in utilizing the overall service. Positive P X X relationship with our vendors and having the sense to be creative in establishing new services for our ridership. FR Fixed Route P Paratransit B Both FR and P D-70 E Either FR or P O Other services E Either FR or P TABLE D 22, CONT: SURVEY COMMENTS (ALL COUNTIES) RH Ride-hailing

A O Other services A A A A A A A A A A BRONX A QUEENS NASSAU PUTNAM FUNDING SUFFOLK SERVICE/ BARRIERS BROOKLYN ROCKLAND MODE TYPE MANHATTAN TECHNOLOGY INFORMATION WESTCHESTER ACCESSIBILITY COORDINATION STATEN ISLAND STATEN Volunteer transportation continues to be the biggest demand in our service area. Many clients are unable to afford the expense of taxis, many clients are unable physically O X X to ride a bus, and many locations do not have good access to public transportation, making the volunteer program in such high demand Paratransit is a great service. Travel training opportunities have been helpful in the past in Westchester, but don't exist too much anymore. O X X X X The centralized directory of transportation information is also a great resource. Joint section 5310 and Mobility Manager O X X X X Jawonio CES provides travel Train- ing, County of Rockland Online O X X X X Directory Travel training, enhancing independence so that participants can access meaningful community activities as well as employment. O X X X X X X TRIPS bus service has been helpful to our folks. TRIPS P X X X All of the above, particularly services that provide access to jobs. O X X X X Access a Ride and ARC transportation P X x We provide transportation to and from the Senior Center. But, people need affordable transportation to stores/shopping/MD appts. Access-a-ride is helpful but also a frustrating service. People take car O X x service but it is costly. There was a brief trial of a volunteer driver program in the community which was successful. such a program where drivers are vetted would be helpful

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 FR Fixed Route P Paratransit B Both FR and P D-71 E Either FR or P O Other services E Either FR or P TABLE D 22, CONT: SURVEY COMMENTS (ALL COUNTIES) RH Ride-hailing

O Other services A A A A A A A A A A A BRONX QUEENS A NASSAU PUTNAM FUNDING SUFFOLK SERVICE/ BARRIERS BROOKLYN ROCKLAND MODE TYPE MANHATTAN TECHNOLOGY INFORMATION WESTCHESTER ACCESSIBILITY COORDINATION STATEN ISLAND STATEN Our program provides transportation via our own vans or contracted car service programs. We have been able to provide services to older adults who have medical disabilities or live where there is limited public transportation. We provide transportation for them to have congregate meals, recreation and socialization. We also provide transportation services for medical appointments in the same way for older adults who again have medi- P X x x cal disabilities or live to far from their medical providers. We have provided much needed services to older adults for specialized cancer treatments, dialysis treatment and much more to mention. If these services were not provided in many cases our seniors would have nowhere to go. Treatment centers are too far from their homes to take public transportation, and car service to costly. The majority of people attending DIA use public buses and/or Access-A- P X x x x x x Ride. Travel Training for students with significant disabilities other than blind- ness for 45 years; have provided travel training to approximately 14,000 youth with very significant O X X X x x x x x disabilities; average 90% successful who then use public transit to commute to school or work-site MTA Buses and Access-A-Ride are the preferred means of transportation. Both will connect our members to their destinations. Members living in far ends of boroughs often B X X x x x x x rely on cabs or family members to save time. FFb has none of the services or programs listed above. Provide orientation and mobility training to blind and visually O X X x x x x x impaired people of all ages. FR Fixed Route P Paratransit B Both FR and P D-72 E Either FR or P O Other services E Either FR or P TABLE D 22, CONT: SURVEY COMMENTS (ALL COUNTIES) RH Ride-hailing

A O Other services A A A A A A A A A A BRONX A QUEENS NASSAU PUTNAM FUNDING SUFFOLK SERVICE/ BARRIERS BROOKLYN ROCKLAND MODE TYPE MANHATTAN TECHNOLOGY INFORMATION WESTCHESTER ACCESSIBILITY COORDINATION STATEN ISLAND STATEN We are the NYC dept of education that travel trains as well as route trains students with disabilities in D75 and all NYC public high schools where students are referred and O X X x x x x x route training or practicing expanded skills with students who "travel" but are not "travelers" We provide travel training for some of our developmentally disabled O X X x x x x x x x adults and many of our youth. travel training, contracting for service with transportation providers thru IATS, bus/ride sharing thru IATS contract, Section 5310 O X X X X x x x x application for vehicle purchase, utilizing AAR Most of the seniors within the NORC area take public transportation. Few are enrolled in the Access-A-Ride B X X x program a subsidiary of the MTA. seniors to our facility for daily programs, shopping & medical appoint- O X x ments to doctors We service all of Rockland commuters with the local bus service- P x Transport of Rockland and TRIPS Good ferry, rail, bus services. FR x The majority of people attending DIA use public buses and/or Access-A- P X x x x x x Ride. Travel Training for students with significant disabilities other than blind- ness for 45 years; have provided travel training to approximately 14,000 youth with very significant O X X X x x x x x disabilities; average 90% successful who then use public transit to commute to school or work-site

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 FR Fixed Route P Paratransit B Both FR and P D-73 E Either FR or P O Other services E Either FR or P TABLE D 22, CONT: SURVEY COMMENTS (ALL COUNTIES) RH Ride-hailing

O Other services A A A A A A A A A A A BRONX QUEENS A NASSAU PUTNAM FUNDING SUFFOLK SERVICE/ BARRIERS BROOKLYN ROCKLAND MODE TYPE MANHATTAN TECHNOLOGY INFORMATION WESTCHESTER ACCESSIBILITY COORDINATION STATEN ISLAND STATEN MTA Buses and Access-A-Ride are the preferred means of transportation. Both will connect our members to their destinations. Members living in far ends of boroughs often B X X x x x x x rely on cabs or family members to save time. FFb has none of the services or programs listed above. Provide orientation and mobility training to blind and visually O X X x x x x x impaired people of all ages. We are the NYC dept of education that travel trains as well as route trains students with disabilities in D75 and all NYC public high schools where students are referred and O X X x x x x x route training or practicing expanded skills with students who "travel" but are not "travelers" We provide travel training for some of our developmentally disabled O X X x x x x x x x adults and many of our youth. travel training, contracting for service with transportation providers thru IATS, bus/ride sharing thru IATS contract, Section 5310 O X X X X x x x x application for vehicle purchase, utilizing AAR Most of the seniors within the NORC area take public transportation. Few are enrolled in the Access-A-Ride B X X x program a subsidiary of the MTA. seniors to our facility for daily programs, shopping & medical appoint- O X x ments to doctors We service all of Rockland commuters with the local bus service- P x Transport of Rockland and TRIPS Good ferry, rail, bus services. FR x D-74 D-6 SURVEY RESULTS D-6.1 NEW YORK CITY SURVEY RESULTS

A total of 25 respondents from the five New York City boroughs responded to the survey. Two additional respondents from the Lower Hudson Valley took this survey, and their response have been included in the summary N

N below, for a total of 27 respondents. N N N

N Please note questions 1 and 2 asked respondents about their organizational and personal contact information, N

N and those responses are not provided here. N N N N N Figure D 1: QUESTION 3 WHICH OF THE FOLLOWING POPULATIONS DOES YOUR ORGANIZATION N N

N REPRESENT/SERVE? (NEW YORK CITY) N N N N N N N N N N N N

QUESTION 4 What geographic area (borough, town, city, or village) does your organization serve?

Responses include organization that work in each of New York City’s five boroughs, as well as Nassau, Rock- land, Suffolk, and Westchester counties. Figure D 2: QUESTION 5 PLEASE SELECT THE OPTION THAT BEST DESCRIBES YOUR ORGANIZATION. CHOOSE ONLY ONE OF THE FOLLOWING. (NEW YORK CITY)

Other answers included a variety of public agencies.

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 Figure D 3: QUESTION 6 DOES YOUR ORGANIZATION PROVIDE TRANSPORTATION SERVICES D-75 (OPERATE VEHICLES, PROVIDE VOLUNTEER RIDES, CONTRACT FOR TRANSPORTATION, BUY/ DISTRIBUTE TRANSIT TICKETS OR PASSES, SUBSIDIZE TRANSPORTATION VOUCHERS)? (NEW YORK CITY) L L L L L L L L L L L L L L L L L L L L L L L L L L L L L L Table D 23: QUESTION 7 DOES YOUR ORGANIZATION PROVIDE TRANSPORTATION SERVICES L L L

(OPERATE VEHICLES, PROVIDE VOLUNTEER RIDES, CONTRACT FOR TRANSPORTATION, BUY/ L DISTRIBUTE TRANSIT TICKETS OR PASSES, SUBSIDIZE TRANSPORTATION VOUCHERS)? (NEW YORK CITY)

DESTINATION CATEGORY NO. OF RESPONSES

Shopping 13 Medical 12 Education 11 Neighboring Community 10 Entertainment/Recreation 10 Community Program 8 Public Transportation 6 Social/Agency Services 5 Residence 4 Day Program 4 Employment 2 D-76 Table D 24: QUESTION 8 QUESTION 8 PLEASE SAY A FEW WORDS ABOUT PUBLIC TRANSIT/ HUMAN SERVICES TRANSPORTATION SUCCESSES IN YOUR COMMUNITY. (NEW YORK CITY) WHAT SPECIFIC SERVICES OR PROGRAMS WORK WELL FOR YOUR CUSTOMERS/CLIENTS? IN- CLUDE YOUR OWN ORGANIZATION’S SUCCESSES OR THOSE OF OTHERS. EXAMPLE SERVICES OR PROGRAMS MAY INCLUDE: TRAVEL TRAINING FOR POTENTIAL FIXED ROUTE RIDERS, VOL- N

N UNTEER DRIVER PROGRAM, JOINT SECTION 5310 APPLICATION AMONG MULTIPLE NON-PROF- N N

N IT ORGANIZATIONS, SERVICE DESIGNED TO PROVIDE ACCESS TO JOBS, MOBILITY MANAGER, N

N CENTRALIZED DIRECTORY OF TRANSPORTATION INFORMATION, CONTRACTING FOR SERVICE N

N WITH TRANSPORTATION PROVIDERS. N N N N N N Responses to Question 8 were categorized to reflect the transportation successes in the area provided by N N

N public transit and human service agencies. In addition to the responses listed below, there were an additional N

N two responses regarding the need for volunteer driver programs. The other responses are summarized below: N N N N

N CATEGORY NO. OF RESPONSE N N

N Public Transportation 8 Travel Training 4 Agency Transportation 3 Mobility Management 3 Federal Funding 1

Figure D 4: QUESTION 9 PLEASE SELECT THE TOP TRANSPORTATION CHALLENGES FACED BY YOUR CUSTOMERS/CLIENTS (SELECT UP TO FIVE). (NEW YORK CITY)

Other answers include capital and infrastructural constraints, and limited bus service.

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 Table D 25: QUESTION 10 PLEASE RANK THE TOP TRANSPORTATION CHALLENGES FACED BY D-77 YOUR CUSTOMERS/CLIENTS, WITH 1 REPRESENTING THE TOP CHALLENGE. (NEW YORK CITY)

TRANSPORTATION CHALLENGES RATING AVERAGE RESPONSE COUNT

Not all train stations are fully accessible. 3.00 13 N N Bus stops or rail stations are not close 2.73 11 N enough to residences and/or destinations. N N N

Customers need assistance when traveling. 2.50 10 N N N Transit trips to some destinations are too 3.00 10 N N time-consuming. N N N N Important destinations are not accessible on 2.88 8 N public transit. N N N

Path to bus stop or stations is not acces- N

3.25 8 N sible. N N N

Other 1.29 7 N N N

An accessible vehicle is not always avail- N able. 2.29 7 Transportation options are too expensive. 3.50 6 Eligible trip purposes are limited (e.g., for medical, senior nutrition, day program, or 3.67 6 work trips only). Information on local services is not always available or easy to use. 4.00 6 Public transit service does not operate late enough in the evening. 1.00 2 Customers must meet age, income, or disability requirements in order to use paratran- 3.00 2 sit services. Inter-city or inter-county travel is not possible. 3.00 2 Public transit service does not operate on weekends. 3.50 2

Figure D 5: QUESTION 11 IS THERE CURRENTLY A MOBILITY MANAGER OR MOBILITY MANAGEMENT PROGRAM IN YOUR BOROUGH? (NEW YORK CITY) D-78 QUESTION 12 Please tell us what organization or individual oversees the mobility management program. Six responses were received to this questions, with half identifying the NYC Dept. of Transportation.

Six responses were received to this questions, with half identifying the NYC Dept. of Transportation. N

N Figure D 6: QUESTION 13 HAS AN OPERATIONAL SUPPORT SYSTEM BEEN IMPLEMENTED TO N

N ASSIST MOBILITY MANAGERS IN YOUR BOROUGH? (NEW YORK CITY) N N N N N N N N N N N N N N N N N N N N N N N N

QUESTION 14 Please tell us what organization or individual oversees operations support system for Mobility Managers.

One response was received to this question.

QUESTION 15 What types of support services have been implemented by this organization or individual? Examples may include trip scheduling, driver training, vehicle storage, or maintenance.

One response was received to this question.

Figure D 7: QUESTION 16 IS THERE AN AGENCY THAT PROVIDES TRAINING AND SUPPORT FOR MOBILITY MANAGERS IN YOUR BOROUGH? (NEW YORK CITY)

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 QUESTION 17 Please tell us what organization or individual oversees the Mobility Manager training and sup- D-79 port services.

One response was received to this question. N

QUESTION 18 What types of training and services are available for Mobility Managers from this organization? N N

Examples may include providing Mobility Managers with background skills or networking opportunities. N N N N N

One response was received to this question. N N N N Figure D 8: QUESTION 19 ARE TRANSPORTATION PROVIDERS ABLE TO PURCHASE NEW N N N

VEHICLES? (NEW YORK CITY) N N N N N N N N N N N N N

Figure D 9: QUESTION 20 HAVE SUBSIDY OR VOUCHER PROGRAMS BEEN INTRODUCED IN YOUR BOROUGH TO HELP RIDERS USE TAXI, COMMUNITY CAR, OR TNCS (UBER, LYFT, ETC.)? (NEW YORK CITY) D-80 Figure D 10: QUESTION 21 HAVE TRAVEL TRAINING PROGRAMS TO HELP PEOPLE WITH DISABILITIES TAKE PUBLIC TRANSIT BEEN IMPLEMENTED IN YOUR BOROUGH? (NEW YORK CITY) N N N N N N N N N N N N N N N N N N N N N N N N N N N N Figure D 11: QUESTION 22 HAS TRANSIT SERVICE BEEN IMPROVED OR EXPANDED TO NEW AREAS IN YOUR BOROUGH? EXPANSION MAY INCLUDE SERVICE IN A NEW AREA, OR EXPANDED HOURS OF SERVICE. (NEW YORK CITY)

Question 23 Please tell us what types of transit service improvements have been implemented, and which organization was responsible for these improvements.

Four responses were received to this question.

Question 24 Have any other transportation coordination or mobility management strategies been implemented since the 2009 or 2013 coordination plans? Please describe briefly.

Four responses were received to this question.

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 D-6.2 LONG ISLAND SURVEY RESULTS D-81

A total of 19 respondents from Nassau and Suffolk counties responded to the survey.

Please note questions 1 and 2 asked respondents about their organizational and personal contact information,

and those responses are not provided here. L L L L L L Figure D 12: QUESTION 3 WHICH OF THE FOLLOWING POPULATIONS DOES YOUR L L ORGANIZATION REPRESENT/SERVE? (LONG ISLAND) L L L L L L L L L L L L L L L L L L

Question 4 What geographic area (county, town, city, or village) does your organization serve?

Responses include Suffolk County, Nassau County, the Bronx, Brooklyn, and Queens. Towns throughout Suf- folk and Nassau were also represented. Figure D 13: QUESTION 5 PLEASE SELECT THE OPTION THAT BEST DESCRIBES YOUR ORGANIZATION. CHOOSE ONLY ONE OF THE FOLLOWING. (LONG ISLAND) D-82 Figure D 14: QUESTION 6 DOES YOUR ORGANIZATION PROVIDE TRANSPORTATION SERVICES (OPERATE VEHICLES, PROVIDE VOLUNTEER RIDES, CONTRACT FOR TRANSPORTATION, BUY/ DISTRIBUTE TRANSIT TICKETS OR PASSES, SUBSIDIZE TRANSPORTATION VOUCHERS)? (LONG ISLAND) L L L L L L L L L L L L L L L L L L L L L L L L L L

Table D 26: QUESTION 7 DOES YOUR ORGANIZATION PROVIDE TRANSPORTATION SERVICES (OPERATE VEHICLES, PROVIDE VOLUNTEER RIDES, CONTRACT FOR TRANSPORTATION, BUY/ DISTRIBUTE TRANSIT TICKETS OR PASSES, SUBSIDIZE TRANSPORTATION VOUCHERS)? (LONG ISLAND)

A total of 55 unique locations were received to this question, with seven repeated destinations. Each reported destination was categorized according to their type. Destination responses are summarized in the table below:

DESTINATION CATEGORY NO. OF RESPONSES

Day Program 15 Shopping 15 Medical 11 Other 6 Train Station 4 Education 4 Social Services 3 Neighboring Community 3 Court House 1

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 Table D 27: QUESTION 8 QUESTION 8 PLEASE SAY A FEW WORDS ABOUT PUBLIC TRANSIT/ D-83 HUMAN SERVICES TRANSPORTATION SUCCESSES IN YOUR COMMUNITY. (LOND ISLAND) WHAT SPECIFIC SERVICES OR PROGRAMS WORK WELL FOR YOUR CUSTOMERS/CLIENTS? IN- CLUDE YOUR OWN ORGANIZATION’S SUCCESSES OR THOSE OF OTHERS. EXAMPLE SERVICES OR PROGRAMS MAY INCLUDE: TRAVEL TRAINING FOR POTENTIAL FIXED ROUTE RIDERS, VOL- L UNTEER DRIVER PROGRAM, JOINT SECTION 5310 APPLICATION AMONG MULTIPLE NON-PROF- L L

IT ORGANIZATIONS, SERVICE DESIGNED TO PROVIDE ACCESS TO JOBS, MOBILITY MANAGER, L L L L

CENTRALIZED DIRECTORY OF TRANSPORTATION INFORMATION, CONTRACTING FOR SERVICE L L

WITH TRANSPORTATION PROVIDERS. L L L L L

Responses to Question 8 were categorized to reflect the transportation successes in the area provided by L L public transit and human service agencies. In addition to the responses listed below, there were an additional L L L two responses regarding deficiencies in the area: the first about insufficient transportation funding for people L L L

with disabilities, and the second with regard to limited service, and service delivery problems. The other L L responses are summarized below: L L

CATEGORY NO. OF RESPONSE Private Transportation Services 3 Municipal Demand Response 2 Vehicle Sharing 2 Contracting 1 Coordination with the County 1 Enhanced Service Due to Grant Funding 1 Mobility Management Services 1 Public Service 1 Technology 1 Travel Training 1 Volunteer Drivers 1 D-84 Figure D 15: QUESTION 9 PLEASE SELECT THE TOP TRANSPORTATION CHALLENGES FACED BY YOUR CUSTOMERS/CLIENTS (SELECT UP TO FIVE). (LONG ISLAND) L L L L L L L L L L L L L L L L L L L L L L L L L L

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 Table D 28: QUESTION 10 PLEASE RANK THE TOP TRANSPORTATION CHALLENGES FACED BY D-85 YOUR CUSTOMERS/CLIENTS, WITH 1 REPRESENTING THE TOP CHALLENGE. (LONG ISLAND)

TRANSPORTATION CHALLENGES RATING AVERAGE RESPONSE COUNT

Public transit service does not operate late 2.33 9 L enough in the evening. L L

Important destinations are not accessible on L

2.44 9 L L

public transit. L L Customers need assistance when traveling. 2.83 6 L L L

Transportation options are too expensive. 2.60 5 L L L

Bus stops or rail stations are not close L enough to residences and/or destinations. 2.40 5 L L L L

Transit trips to some destinations are too L

2.40 5 L

time-consuming. L L L

Public transit service does not operate on L weekends. 3.25 4 L An accessible vehicle is not always available. 3.00 4 Inter-city or inter-county travel is not possible. 3.33 3 Eligible trip purposes are limited (e.g., for medical, senior nutrition, day program, or 3.50 2 work trips only). Path to bus stop or stations is not accessible. 3.50 2 Information on local services is not always available or easy to use. 4.50 2 Customers must meet age, income, or disability requirements in order to use paratran- 2.00 1 sit services. Not all train stations are fully accessible. 0.00 0 Other 1.83 6

Figure D 16: QUESTION 11 IS THERE CURRENTLY A MOBILITY MANAGER OR MOBILITY MANAGEMENT PROGRAM IN YOUR BOROUGH? (LONG ISLAND) D-86 QUESTION 12 Please tell us what organization or individual oversees the mobility management program. Six responses were received to this questions, with half identifying the NYC Dept. of Transportation.

Three responses were received. Figure D 17: QUESTION 13 HAS AN OPERATIONAL SUPPORT SYSTEM BEEN IMPLEMENTED TO L L ASSIST MOBILITY MANAGERS IN YOUR BOROUGH? (LONG ISLAND) L L L L L L L L L L L L L L L L L L L L L L L L

QUESTION 14 Please tell us what organization or individual oversees the central information depository, and what type of system is used (E.g. online directory, one call/one click, etc.)

Five responses were received.

Figure D 18: QUESTION 15 ARE TRANSPORTATION PROVIDERS (E.G. HSAS, PARATRANSIT PROVIDERS, ETC.) ABLE TO REPLACE VEHICLES AT THE END OF THEIR USEFUL LIVES? (LONG ISLAND)

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 Figure D 19: QUESTION 16 IS THERE AN AGENCY THAT PROVIDES TRAINING AND SUPPORT FOR D-87 MOBILITY MANAGERS IN YOUR BOROUGH? (LONG ISLAND) L L L L L L L L L L L L L L L L L L L L L L L L L L

Figure D 20: QUESTION 17 HAVE ACCESSIBILITY IMPROVEMENTS TO RAIL STATIONS BEEN MADE? (LONG ISLAND)

Figure D 21: QUESTION 18 HAVE SPECIALIZED SERVICES THAT PROVIDE LINKS TO EMPLOYMENT LOCATIONS BEEN IMPLEMENTED? EXAMPLES MAY INCLUDE SHUTTLES OR VANPOOLS. (LONG ISLAND) D-88 QUESTION 19 Please tell us what organization or individual oversees these services to employment locations, and what types of programs are offered.

One response was received. L L Figure D 22: QUESTION 20 HAVE FIXED ROUTE TRANSIT SERVICE IMPROVEMENTS THAT L

L SUPPORT JOB ACCESS BEEN IMPLEMENTED? (LONG ISLAND) L L L L L L L L L L L L L L L L L L L L L L

QUESTION 21 Please tell us what types of transit service improvements have been implemented, and which organization was responsible for these improvements.

Three responses were received.

QUESTION 22 Have any other transportation coordination or mobility management strategies been implemented since the 2009 or 2013 coordination plans? Please describe briefly.

Four responses were received.

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 D-6.3 LOWER HUDSON VALLEY SURVEY RESULTS D-89

A total of 37 respondents from Rockland and Westchester counties responded to the survey. No responses from providers based in Putnam County were received. L L

Please note questions 1 and 2 asked respondents about their organizational and personal contact information, L L

and those responses are not provided here. L L L

Figure D 24: QUESTION 3 WHICH OF THE FOLLOWING POPULATIONS DOES YOUR L ORGANIZATION REPRESENT/SERVE? (LOWER HUDSON VALLEY) L L L L L L L L L L L L L L L L L L L L L L L L L L

Question 4 What geographic area (county, town, city, or village) does your organization serve? What geographic area (county, town, city, or village) does your organization serve?

Responses included the towns, cities, and villages of Clarkstown, Hudson Valley, New Rochelle, Orangeburg, Monsey, Chestnut Ridge, North Salem, Ossining, and Mamaroneck.

Figure D 23: QUESTION 5 PLEASE SELECT THE OPTION THAT BEST DESCRIBES YOUR ORGANIZATION. CHOOSE ONLY ONE OF THE FOLLOWING. (LOWER HUDSON VALLEY) D-90 Figure D 25: QUESTION 6 DOES YOUR ORGANIZATION PROVIDE TRANSPORTATION SERVICES (OPERATE VEHICLES, PROVIDE VOLUNTEER RIDES, CONTRACT FOR TRANSPORTATION, BUY/ DISTRIBUTE TRANSIT TICKETS OR PASSES, SUBSIDIZE TRANSPORTATION VOUCHERS)? (LOWER HUDSON VALLEY) L L L L L L L L L L L L L L L L L L L L L L L L L L L L L L L Table D 29: QUESTION 7 WHAT ARE THE TOP FIVE DESTINATIONS FOR YOUR CUSTOMERS? L L

L PLEASE INCLUDE NAME (SUCH AS WALMART), CITY/TOWN, AND STREET IF THERE IS MORE THAN ONE STORE/OFFICE/FACILITY IN THAT CITY/TOWN. (LOWER HUDSON VALLEY)

The answers to Question 7 are summarized by category in the table below

DESTINATION CATEGORY NO. OF RESPONSES

Neighboring Community 31 Shopping 24 Medical 24 Day Program 11 Agency Services 9 Community Programs 7 Social Services 5 Employment 4 Other 4 Recreation 4 Education 3 Residence 2 Places of Worship 1 Bank 1

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 Table D 30: QUESTION 8 PLEASE SAY A FEW WORDS ABOUT PUBLIC TRANSIT/HUMAN SERVICES D-91 TRANSPORTATION SUCCESSES IN YOUR COMMUNITY. (LOWER HUDSON VALLEY) WHAT SPECIFIC SERVICES OR PROGRAMS WORK WELL FOR YOUR CUSTOMERS/CLIENTS? IN- CLUDE YOUR OWN ORGANIZATION’S SUCCESSES OR THOSE OF OTHERS. EXAMPLE SERVICES OR PROGRAMS MAY INCLUDE: TRAVEL TRAINING FOR POTENTIAL FIXED ROUTE RIDERS, VOL- L UNTEER DRIVER PROGRAM, JOINT SECTION 5310 APPLICATION AMONG MULTIPLE NON-PROF- L L

IT ORGANIZATIONS, SERVICE DESIGNED TO PROVIDE ACCESS TO JOBS, MOBILITY MANAGER, L L L CENTRALIZED DIRECTORY OF TRANSPORTATION INFORMATION, CONTRACTING FOR SERVICE L L

WITH TRANSPORTATION PROVIDERS. L L L L L

The answers to Question 8 are summarized by category in the table below: L L L

CATEGORY MENTIONS L L L L

Public Transportation Services 7 L L L

Travel Training 5 L L

Volunteer Drivers 3 L L L L

Information Repository 3 L L L

Job Access 2 L L Contracting 2 Mobility Management Services 2 Advisory Board 1 Private Transportation Services 1 Multimodal Access 1 Agency Transportation 1 D-92 Figure D 26: QUESTION 9 PLEASE SELECT THE TOP TRANSPORTATION CHALLENGES FACED BY YOUR CUSTOMERS/CLIENTS (SELECT UP TO FIVE). (LOWER HUDSON VALLEY) L L L L L L L L L L L L L L L L L L L L L L L L L L L L L L L L L L

Other answers to this question include issues related to paratransit reservations and reliability.

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 Table D 31: QUESTION 10 PLEASE RANK THE TOP TRANSPORTATION CHALLENGES FACED BY D-93 YOUR CUSTOMERS/CLIENTS, WITH 1 REPRESENTING THE TOP CHALLENGE. (LOWER HUDSON VALLEY)

TRANSPORTATION CHALLENGES RATING AVERAGE RESPONSE COUNT L Bus stops or rail stations are not close 3.0 22 L

enough to residences and/or destinations. L L

Transit trips to some destinations are too L

3.0 19 L time-consuming. L L Public transit service does not operate late L 2.3 16 L enough in the evening. L L L

Customers need assistance when traveling. 2.1 15 L L

Eligible trip purposes are limited (e.g., for L L

medical, senior nutrition, day program, or 2.5 12 L L L

work trips only). L L

An accessible vehicle is not always avail- L 3.0 11 L

able. L L L Public transit service does not operate on L 3.0 10 L weekends. L L L

Transportation options are too expensive. 2.6 9 L L Information on local services is not always available or easy to use. 3.3 6 Inter-city or inter-county travel is not possible. 4.0 5 Path to bus stop or stations is not accessible. 2.5 4 Important destinations are not accessible on public transit. 4.8 4 Customers must meet age, income, or disability requirements in order to use paratran- 3.3 3 sit services. Not all train stations are fully accessible. 4.5 2 Other 2.5 2

Figure D 27: QUESTION 11 IS THERE CURRENTLY A MOBILITY MANAGER OR MOBILITY MANAGEMENT PROGRAM IN YOUR BOROUGH? (LOWER HUDSON VALLEY) D-94 Question 12 Please tell us what organization or individual oversees the mobility management program.

This questions received six responses, including Westchester County and Transportation of Rockland. Figure D 28: QUESTION 13 HAS COORDINATION OF AGENCY SERVICES/MOBILITY MANAGEMENT IMPROVED IN YOUR COUNTY? (LOWER HUDSON VALLEY) L L L L L L L L L L L L L L L L L L L L L L L L L L L L L L L L L L Question 14 How has coordination in your county been improved for agency services/mobility management?

This question received eight responses, which can be characterized as County oversight, information repository, job access, non-dedicated service providers, on time performance, transportation expansion, and trip assistance.

Figure D 29: QUESTION 15 IS THERE A CENTRAL SOURCE FOR INFORMATION ABOUT TRANSPORTATION SERVICES IN YOUR COUNTY? THE SOURCE COULD BE A PRINTED OR ONLINE DIRECTORY, CALL CENTER, OR ONE-CALL/ONE-CLICK SYSTEM. (LOWER HUDSON VALLEY)

Question 16 Please tell us what organization or individual oversees the central information depository, and what type of system is used (E.g. online directory, one call/one click, etc.)

Question 16 received 15 responses, with the answers covering a variety of telephone and online information resources.

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 Figure D 30: QUESTION 17 HAVE ANY NEW TRANSIT SERVICE EXPANSIONS OR IMPROVEMENTS D-95 BEEN IMPLEMENTED IN YOUR COUNTY? (LOWER HUDSON VALLEY) L L L L L L L L L L L L L L L L L L L L L L L L L L L L

Question 18 Please identify what types of transit service improvements or expansions have been imple- L L L

mented in your county. L L L Question 18 generated five response, which can be summarized as expanded service area, expanded service hours, taxi programs, and new vehicles. Figure D 31: QUESTION 19 TRANSPORTATION VOUCHER PROGRAMS ARE CONSUMER- DRIVEN, AND ALLOW PARTICIPANTS TO CONTROL RESOURCES DIRECTLY AND TO MAKE THEIR OWN DECISIONS ABOUT SERVICE PROVIDERS. HAVE ANY TRAVEL VOUCHER PROGRAMS BEEN IMPLEMENTED IN YOUR COUNTY? (LOWER HUDSON VALLEY) D-96 Figure D 32: QUESTION 20 REDUCED FARE VOUCHERS FOR TAXIS, COMMUNITY CARS, OR TNCS (UBER, LYFT, ETC.) ARE OFFERED TO OLDER ADULTS, PERSONS WITH DISABILITIES AND PERSONS WITH LOW INCOMES TO INCREASE TRIP FLEXIBILITY AND COVERAGE OF SERVICE. HAVE ANY REDUCED FARE VOUCHER PROGRAMS BEEN IMPLEMENTED IN YOUR COUNTY? (LOWER HUDSON VALLEY) L L L L L L L L L L L L L L L L L L L L L L L L L L L L L L L L L L

Figure D 33: QUESTION 21 TRAVEL TRAINING PROGRAMS ARE DESIGNED TO TRAIN INDIVIDUALS TO USE PUBLIC TRANSIT. HAVE ANY PROGRAMS LIKE THIS BEEN IMPLEMENTED IN YOUR COUNTY? (LOWER HUDSON VALLEY)

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 Figure D 34: QUESTION 22 HAS ACCESS FOR PEOPLE WITH DISABILITIES TO BUS STOPS D-97 IMPROVED? (LOWER HUDSON VALLEY) L L L L L L L L L L L L L L L L L L L L L L L L L L L L L

Figure D 35: QUESTION 23 HAVE REVERSE COMMUTE STRATEGIES, SUCH AS SHUTTLE L L

SERVICES TO/FROM RAIL STATIONS OR BUS STOPS, OR VANPOOLS, BEEN IMPLEMENTED IN YOUR L L COUNTY? (LOWER HUDSON VALLEY) L D-98 Figure D 36: QUESTION 24 HAVE SPECIALIZED SERVICES THAT PROVIDE LINKS TO EMPLOYMENT LOCATIONS BEEN IMPLEMENTED? EXAMPLES MAY INCLUDE SHUTTLES OR VANPOOLS. (LOWER HUDSON VALLEY) L L L L L L L L L L L L L L L L L L L L L L L L L L L L L L L L

L Question 25 Please tell us what organization or individual oversees these services to employment locations, L and what types of programs are offered.

No responses to this question were received. Figure D 37: QUESTION 26 HAVE TRANSIT SERVICE IMPROVEMENTS THAT SUPPORT JOB ACCESS BEEN IMPLEMENTED? (LOWER HUDSON VALLEY)

Question 27 Please tell us what types of transit service improvements have been implemented, and which organization was responsible for these improvements.

One response was received for this question.

Question 28 Have any other transportation coordination or mobility management strategies been implemented since the 2009 or 2013 coordination plans? Please describe briefly.

No other transportation strategies were identified in response to this question.

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 E-1 S S S S S S S S S S S S S S S S S S S S S S S S S S S S S S S S S S S S S S S S S S S S S S S S S S S S S S S S S S S

Photo Source: NYC DOT S S S S S S

6 E DESCRIPTION OF S INVESTMENT OPPORTUNITIES S

E-1 PARATRANSIT SERVICES

E-1.1 SHARED USE OF HUMAN SERVICE TRANSPORTATION AND PARATRANSIT VEHICLES

Joint 5310 Applications

Vehicle sharing is designed to reduce unnecessary vehicle expenses, resulting in a total fleet that is the right size for the region. This strategy allows providers with complementary vehicle requirements to share vehicles – for example, an agency that needs to use vehicles in the peak periods can be paired with one needing vehicles during mid-day periods or on weekends only. Vehicle sharing can reduce E-2 capital costs as well as operating costs for participating agencies. One way costs are saved is by reducing the number of vehicles that are insured. Vehicle sharing can also make accessible vehicles available to a wider range of passengers. S S S

S For this strategy to work, two or more agencies/organizations would join together to S S purchase one or more vehicles that would then be shared between them. This type S S S

S of arrangement would require an agreement between the two agencies/organiza- S S

S tions to determine the cost allocation and days/hours when each entity would use S S

S the vehicle. A lead agency would be responsible for storing the vehicle and providing S

S maintenance and insurance; the other agencies would thus pay an additional fee to S S S

S help cover these costs. Both agencies/organizations would be responsible for pro- S S viding trained and licensed drivers and for fueling the vehicles based on use. S S S S S S

S This strategy would support the use of Section 5310 funds to expand existing capi- S S

S tal funding programs, while also improving the grant applications by actively work- S

S ing towards coordination. S S S S S S S S S S S S S

S BENEFITS POTENTIAL CHALLENGES S S S S S S S S Different agencies have different insur- S S Enhances existing community transpor-

S ance policies and driver requirements

S tation resources S S S

S Gaining agreement on cost sharing

S Reduces capital investment in vehicles Establishing protocols regarding process Reduces operating costs, especially for for reporting of mechanical problems, insurance etc. Enhances ability to obtain capital grants Shared vehicles accrue more miles, so where ranking includes coordination may need to be replaced sooner

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 Application for the NYMTC Planning Area own drivers and pay for fuel. This program was not- E-3 ed as having the positive effect of promoting general In the NYMTC planning area, a vehicle sharing pro- coordination amongst the agencies as well as a de- gram could be implemented in concert with future crease in transportation costs. rounds of 5310 funding. Two or more agencies could S apply for 5310 vehicles jointly, and receive higher Costs S S scores in the 5310 application process because of S S S

their coordination. This strategy is relevant for long- Vehicle sharing would involve some portion of staff S S term 5310 grant planning; two agencies that serve S time for each participating organization to coordinate S S similar population groups in the same geographic with the other, but likely not a significant amount. S S S area can decide to purchase a shared 5310 vehicle The actual amount of time and resources required S S instead of purchasing two vehicles in order to coor- would depend on how the vehicle sharing program is S S

dinate services and reduce costs. structured. Another factor in vehicle sharing involves S S S

addressing liability issues, i.e. who insures the ve- S S

For each area or county, a lead agency would need to hicle, what is needed to ensure that all drivers meet S S be identified to store, maintain, and insure the vehi- the insurer’s standards, etc. S S S S

cle, while the “borrowing” organization would utilize S S

the vehicle on a predetermined schedule, paying an Vehicle sharing between agencies would also result S S hourly or daily fee. in operational cost savings (fuel, maintenance, insur- S S

ance) to the extent that the number of 5310 vehicles S S Examples of Best Practices operated by the participating agencies is reduced. S S S S S S

Jefferson Union High School in Daly City, Califor- Potential Funding Sources S S

nia (JUHSD) joined with the Pacific Forest and Wa- S S tershed Lands Stewardship Council and the City of S Section 5310 Enhanced Mobility for Seniors S Daly City to purchase five new vans for the purpose S and Individuals with Disabilities—the admin- S S of supporting outdoor activities for teenagers. Dur- istrative costs of vehicle sharing between S S ing school days, JUHSD has first priority for the use agencies could be funded as a mobility man- S S S of the vans, but Daly City has priority access to the agement project with the 55% portion of the S S region’s 5310 funding, at 80% federal partici- S vans during breaks and after school. The two entities S pation. S S also share maintenance and insurance expenses for S S the vans. In addition, JUHSD rents its other vehicles Potential Lead or Partner Organizations S to the municipalities of Daly City, Brisbane, Pacifica S Any organizations interested in reducing costs and Colma (the communities served by the school by sharing vehicles to make use of available district) for after-school activities and general use. capacity JUHSD has 10 school buses and eight 10-passenger vans as well as the five cans in the shared fleet with Mobility Manager could coordinate Daly City.

BerkshireRides is a program from Berkshire County in western Massachusetts. The United Way worked with a coalition of organizations to set up a vehicle sharing pool to meet common needs of transporting school kids to after school programs. The seven primary partners each pay an annual fee of $1,500 for the priority scheduling on one vehicle. Secondary users can rent the vehicles for $100 per day when they are available. All agencies must hire or pay their E-4 E-1.2 VEHICLE SHARING POOL Vehicle sharing is designed to reduce unnecessary vehicle expenses, resulting in a total fleet that is the right size for the region. A vehicle sharing pool operates using V

V donated vehicles and/or vehicles purchased with Section 5310 funding. The donated V V V or purchased vehicles would be added to the pool of shared vehicles and rented on V V V

V a recurring schedule or for one-time use by human service and non-profit organiza- V

V tions that join the program as members. The fees collected from the membership V V V

V program could be used as the local match for the 5310 grant. V V V

V The donating agency/organization has first priority for the vehicles and schedules V the vehicles for specific periods during the week/weekend to fit its normal transportation schedule. During periods when the donating agency is not using the vehicle, such as in the middle of the day, in the evenings, or on the weekends, the vehicle would be available for either subscription or one-time use by other organization.

Member fees pay for vehicle maintenance and insurance costs. A lead agency will collect fees, administer the program, and provide insurance and maintenance for the vehicles. Members will provide their own drivers (who are trained by the lead agency) and pay to fuel the vehicles.

BENEFITS POTENTIAL CHALLENGES

Different agencies have different insur- Enhances existing community transpor- ance policies and driver requirements tation resources Gaining agreement on cost sharing Reduces capital investment in vehicles Establishing protocols regarding pro- Reduces operating costs especially for cess for sharing, reporting of mechani- insurance cal problems, etc. Enhances ability to obtain capital grants Shared vehicles accrue more miles, so where ranking includes coordination may need to be replaced sooner

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 Application for the NYMTC Planning Area a vehicle but does not need it seven days a week, E-5 or only uses the vehicle during the day or evening. Similar to the ValleyRide program described in de- The Annual Donating Member donates their vehicle tail below, a vehicle sharing program in the NYMTC to the GoRide Vehicle Sharing Program. In exchange, region or one of the TCC areas could operate us- VRT insures and maintains the vehicle. GoRide staff V ing donated vehicles and/or vehicles purchased with use Kelly Blue Book trade-in value for cars and vans V V V Section 5310 funding. The strategy benefits all par- and resale value for buses to determine the value of V V ticipating providers because it reduces the overall the donated vehicle. At this point, VRT becomes the V V V number of vehicles that need to be purchased and owner of the vehicle and the van or bus goes into V V creates a system where only one provider is respon- service as a shared vehicle. The value of the vehicle V V V sible for storing and maintaining the vehicles. It also is credited toward the cost of the Donating Members’ V V offers an opportunity to increase annual mileage on annual membership cost. V V vehicles that are not fully utilized at present. V Costs V All interested organizations could “donate” vehicles into the vehicle pool and be able to use them for The vehicle sharing pool program administration will the daily hours that they are currently used; however, require approximately 10%-20% of the lead agency during the hours that they are unused, such as in the employee’s time (about $6,000-$12,000 each year). evenings and on weekends, any other organization The actual amount of time and resources required (that is pre-qualified and insured) would be able to would depend on how the vehicle sharing program “rent” the vehicles for transporting their own clients. is structured. Another factor in creating the vehicle An agency that already operates a large fleet and sharing program involves addressing liability issues, has a system set up for insurance, maintenance and i.e. who insures the vehicle, what is needed to ensure scheduling/dispatching should act as the lead agen- that all drivers meet the insurer’s standards, etc. cy to manage the vehicle pool and provide driver training to the borrowing agency drivers. the Arc Potential Funding Sources of Ulster-Greene and Gateway Industries operate the largest vehicle fleets and may be subject to fewer Section 5310 Enhanced Mobility for Seniors constraints regarding vehicle maintenance practices and Individuals with Disabilities— the admin- than UCAT; either one of those organizations could istrative costs of a vehicle pool program could potentially act as the lead agency for this strategy. be funded as a mobility management project with the 55% portion of the region’s 5310 Examples of Best Practices funding, at 80% federal participation.

The GoRide Vehicle Sharing Program at Valley- Potential Lead or Partner Organizations Ride (Valley Regional Transit, or VRT) in Idaho is a pool of vehicles for human service agencies and Regional/county paratransit providers or hu- non-profit organizations in Ada and Canyon Counties man service transportation providers operat- to use when needed. The pool of GoRide vehicles ing large fleets as potential lead agencies includes a variety of vehicle sizes and vehicles with wheelchair lifts. Agencies and organizations can join All providers in a TCC region or NYMTC plan- the GoRide Vehicle Sharing program and must have ning area as donators of vehicles a least one driver certified. All drivers operating a GoRide vehicle must be approved prior to the agency Mobility Manager could coordinate or organization requesting a vehicle. There are three types of memberships: Annual Donating, Annual Participating and Participating. A Donating Mem- ber is an agency or organization that currently has E-6 E-1.3 CONTRACTING BETWEEN PROVIDERS Contracting between organizations for the provision of transportation service takes advantage of vehicle downtime by utilizing this excess capacity to satisfy unmet de- C

C mand, provide overflow capacity at high peak times, and offer a more cost-effective C

C way of providing occasional weekend or evening trips. In this way, one provider (the C C

C “buyer”) can purchase service from another provider (the “seller”), which will allow C C C the “buyer” to cut costs and the “seller” to raise additional revenue. C C C C C

C Similar trip characteristics, geographic areas, and program policies and procedures C C

C facilitate purchases of service. The payoff is a reduced cost per trip —both operat- C C

C ing and administrative—due to increased ridesharing opportunities, less downtime, C

C consolidated administration and support services, and economies of scale in gen- C C

C eral. Another benefit to contracting for service is that it offers an alternative for C C organizations that do not wish to invest in staff, vehicles, and other transportation infrastructure or spend time managing transportation services in order to provide access to programs and services for their clients.

The first step is determining all costs attributed to each provider’s transportation program to understand the true costs for each entity involved and the benefits that could result from the purchase of service. Developing a formal cost allocation analysis allows the “seller” to charge the correct rate for providing service.

Once both entities have decided on a rate, it is important for each trip to be accurately recorded and billed. Enhanced scheduling and dispatching technology and in-vehicle technology that enables time and location stamping allows providers to accurately track when and for how long their vehicles are being used by another entity’s clients. Technologies include use of mobile data terminals (MDTs), automatic vehicle locating systems (AVL), automated cost allocation of co-mingled trips through scheduling/dispatching software, and smart card technology.

BENEFITS POTENTIAL CHALLENGES Requires strict policy directive from administering agency and adoption of policy by Increased productivity for the contractor participating agencies Decreases the cost per trip Requires administrative oversight, performance monitoring and fraud control efforts Purchaser relieved of responsibility for daily transportation operations Providers may resist changing current practices

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 Application for the NYMTC Planning Area trips (i.e., trips for clients of different providers rid- E-7 ing on same vehicle). The goal is to shorten ride In the NYMTC planning area, several organizations times for customers and reduce duplication/cost. are already contracting for service with other provid- After a somewhat lengthy effort to consolidate data, ers. the coordination partners began to identify trips that C

could be more efficiently scheduled on other provid- C C

There are other potential contracting opportunities ers’ vehicles in July 2016. C C between agencies that have similar service areas, C C

serve similar population groups, and/or are willing In addition to its development of a Transportation C C C

to contract service. For example, vehicles that are Management Coordination Center for its six-county C C unused during the midday and/or evening hours or region, the Lower Savannah Council of Govern- C C C on weekends could be used to provide service under ments in Aiken, SC expanded service to two un- C C contract to other organizations that wish to expand served counties by utilizing available seats on the C C C their services or utilize extra vehicle capacity during existing vehicles of human service transportation C C peak times in a cost-effective way. Available seats providers. In Allendale County (population 11,000), C C

on vehicles could also be purchased by other orga- human service agencies pooled vehicles, agreed to C C C

nizations. open their services to the general public, and es- C tablished a standard per-mile reimbursement rate. C Purchase of service would also enable organizations Participating agencies included the Local Disabilities that would prefer to concentrate on their main mis- and Special Needs Board, the county Office on Ag- sion rather than the operation of transportation ser- ing (which also provided Medicaid non-emergency vices to take advantage of the resources of organiza- medical transportation for the county), and a local tions with larger transportation programs rural health center. A Mobility Manager, housed in a regional transit authority in a neighboring region, Contracting for service could also happen between takes trip requests and schedules them onto vehi- 5310 providers and other non-profit human service cles. The service begin operation in 2004 and by organizations whose clients have similar transporta- 2013, ridership had doubled to over 1,000 rides per tion needs and which may not want to provide trans- month. The success of the service, known as the portation themselves. Non-profit organizations that Allendale County Scooter, led to its replication in serve similar population groups can contract with Bamberg County. 5310 operators, thereby purchasing transportation for their clients during periods when the 5310 ve- Marana Health Center provides transportation to hicles have downtime. three other clinics in the Tucson area with the organization’s non-lien 5310 vehicles, and provides After determining that a purchase of service agree- limited transportation service for the Santa Catalina ment would benefit both parties, the provider who Senior Center, operating a “fixed route” subscription is “selling” transportation services should serve as service on Mondays, Tuesdays, and Thursdays for the lead agency responsible for developing the cost center clients. allocation plan and setting up guidelines for vehicle usage. Costs

Examples of Best Practices The cost of purchasing service depends on the rate determined by the transportation provider using a Medical Motor Services in Rochester is heading up cost allocation model, but should be similar to the an effort with three other NYS Office for Persons with full costs incurred by the purchasing organization to Developmental Disabilities (OPWDD) providers to operate its own transportation services. pool client and trip data. Medical Motor Services is using its scheduling software to identify “rideshare” Potential Funding Sources E-8

Section 5310 Enhanced Mobility for Seniors and Individuals with Disabilities—both capital and operating costs of contracted service— O

O are eligible uses as part of the 55% portion of O O

O an area’s 5310 apportionment at 80% federal

O participation. O O O

O Potential Lead or Partner Organizations O O O

O Mobility Manager could coordinate O O O O O O O O O O O E-1.4 ONLINE RESERVATION SYSTEMS TO COMPLEMENT TRADITIONAL PHONE SYSTEMS O O O O O O O

O As part of a more complex and functional one-call/one-click system (discussed later O

O in this section), providers can use web-based scheduling or portals to allow users O O

O to view schedules and request trips online. Online reservations require an integrated O O

O scheduling system that allows users to view available ride times and to ensure their O O

O ride is allowed under an agency’s rules. Using an integrated online reservations O O O system, agencies may be able to lower the demand for call center operators, and al- O O

O low users to make trip requests at any time. Trip requests must still be made within O O O

O the set reservations window to provide equal access for all users regardless of the O

O method used to reserve a trip. O O O O O O O O O BENEFITS POTENTIAL CHALLENGES O

Must develop the technology which can be expensive

Lowers call center costs Must be performed with the help of scheduling software Allows for reservations at all hours Staff requirements may not change, as reservationists and schedulers are still Can allow users to have trip negotiation needed

Not all riders will have access to a computer

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 Application for the NYMTC Planning Area E-9

Online reservations and scheduling should be a component of a regional one-call/one-click system for New York that offers information and assistance Figure E 1: FINDMYRIDEPA Source: http://www.rabbittransit.org O at a minimum, and possibly more complex functions O O O such as online reservations and automated trip plan- O

One Click system that allows customers to book trips O ning. O through its website or mobile app. The app identifies O O O

services that match a rider’s needs, assists with trip O O

Examples of Best Practices O planning, and if the service selected happens to be O O

the county-based coordinated system, the app will O Manage My Trips is an online service offered by the O assist the customer through trip booking, all from O O

MTA for Access-A-Ride (AAR) customers, allowing O a computer or smart phone. Users enter their travel O O

them to manage trips via a computer. Customers may O

plans, including your destination and desired date O request trips, manage subscriptions, and check the O

and time of departure, and the system presents them O O status of their trips. New users to Manage My Trips O with a list of potential travel options. To help a user O O

provide their AAR issued client membership identi- O decide which option is best, FindMyRidePA includes fication number and verify account details such as O an estimate of cost and travel time for each option. A O their name and birth date. Once users’ information is O

user can then select the option that works best, and O O

verified and they are registered, AAR customers may O print or email an itinerary for the trip. In some cases, request one-way or round trips, providing details on O the trip can even be booked directly. O O the pick-up and drop off locations, as well as their O O O requested time of departure or arrival. Manage My O

Costs O

Trips will confirm for the user that the request has O O O been received, and once the trip has been reviewed O The added cost of mobile reservations for a one- O and scheduled, the customer will be contacted via O call/one-click system could demand an additional O O the contact information provided in their user profile. O $10,000 to $100,000 depending on the level of inte- O Once a trip request has been scheduled, the trip will O gration, and the existing technology. O be labeled as such within Manage My Trips’ Reser- O O O vations page. Trip requests may be made up to two O Potential Funding Sources O O days in advance of the day of travel, or by 5:00 p.m. O O

the day before. Trips may be cancelled on the web- O page as well, though penalties still apply for cus- Section 5310 Enhanced Mobility for Seniors tomers who “no-show” or have a late cancellation, and Individuals with Disabilities—mobility defined as less than two hours before the scheduled management project within the 55% portion of the of region’s annual apportionment, funded trip. Subscription trips may be requested, paused, or at 80% federal participation. cancelled via Manage My Trips, though requests may take up to seven days to be scheduled. Customers may select their preferred method of contact, and Potential Lead or Partner Organizations may receive notifications by phone, text message, or email. Similar to the Manage My Trips service, AAR NYC DOT customers may also request trips via email, however the service available for trips scheduled for week- New York City Transit days only. NYC Mayor’s Office of Technology and Innova- FindMyRidePA (Figure E 1), a service available in tion seven central Pennsylvania counties and continuing to spread across the rest of the state, is a One-Call/ E-10 E-1.5 PROVISION OF AIDES OR ESCORTS TO PROVIDE PASSENGER ASSISTANCE In some cases individuals rely on paratransit because they lack confidence or experience to use the fixed-route system. To support individuals transitioning away P

P from paratransit to fixed route, some transit systems have instituted a highly per- P

P sonalized travel training program, frequently referred to as a travel aide, escort, or P P P P “bus buddy.” A program such as this may involve not only training individuals to P P P use fixed-route but also pairing individuals with a “bus buddy” who will travel with P P P them on the bus or subway until the individual gains sufficient confidence to travel P P

P independently. P P P P P P

P Travel aide or escort programs may also be used to provide assistance to paratran- P

P sit riders. P P P P P P

P BENEFITS POTENTIAL CHALLENGES P P P P P P

P Travel aide programs help reduce de- The individualized nature of these pro- P P

P mand for paratransit services by in- grams makes it difficult to assess overall P

P creasing consumer knowledge in using impact on paratransit usage P

P and independently navigating the fixed- P route system There is a need to provide administra- P P tive support and create the initial training P P

P Travel aide programs build good com- regimen to be followed by the bus buddy P P

P munity will through the establishment of volunteers P

P a corps of volunteers who act as advo- P

P cates for the transit system Volunteer retention can be an issue, cre- P ating an ongoing need to train new volunteers

Application for the NYMTC Planning Area A system that could mitigate consumer concerns or lack of skill in using the fixed-route system could di- Community outreach efforts, stakeholder interviews, vert some paratransit users to the fixed-route mode, and public meetings have indicated that when con- thereby creating additional capacity on the paratran- sumers have a choice of modes between fixed-route sit system. and paratransit, consumers prefer using the paratransit system, even though it requires (at least) a Examples of Best Practices next-day reservation. Consumers who utilize the paratransit systems have cited capacity constraints Lane Transit District Bus Buddy Program, Eugene, generated, in part, by users who could effectively OR. Lane Transit District (LTD) operates a one-on- use the fixed-route system. one training initiative called the Bus Buddy Program. The Program teaches seniors how to ride the bus in a relaxed way by breaking down barriers and building

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 confidence. LTD recruits regular bus riders to serve Potential Lead Organizations E-11 as volunteers, known as Bus Buddies, and partners with local senior centers to match individual seniors County or city transportation departments with these volunteers. Bus Buddies teach seniors about the LTD transit system, as well as how to plan

County offices for the aging or people with dis- P trips and navigate routes. Each Bus Buddy and se- P

abilities P nior then ride the bus together. Afterward, the pair P P P P discusses the trip and the Bus Buddy answers any Mobility Manager could coordinate P remaining questions about using public transporta- P P P

tion in Eugene. P P P P P

Paratransit, Inc. Mobility Training Program, Sac- P P P ramento, CA. Paratransit, Inc. operates a Mobility P P P

Training Program that offers specialized training for P P seniors and people with disabilities who may have P P difficulty traveling on Sacramento Regional Transit P P P

(RT) buses and light rail vehicles. Training is usually P P P

provided in a one-on-one setting, but is also done P P in small groups for facilities such as senior hous- P P ing complexes. Training includes familiarization with P P P

the Sacramento RT system, route planning, use of P P P

wheelchair lifts and securement devices, landmark P P identification, bus rules, and safety issues. The P P agency has six full-time trainers who teach hundreds P P of individuals each year how to ride the bus and use P P P light rail. P P P P P P

Costs P P P If the Lane Transit District approach is followed, there P are relatively few ongoing operating costs associated with this program. There will be some initial training curriculum development costs; these costs can be offset, in part, by adopting the techniques used by other transit systems that have implemented a bus buddy program.

Potential Funding Sources

If the program is designed specifically to benefit persons with disabilities, New Freedom funds could be used to pay for the improvement. Otherwise, this type of enhancement would be funded as a routine operating expense. E-12 E-1.6 VEHICLE PURCHASES AND REPLACEMENTS Human service agency programs provide an important complement to publicly provided demand-response and complementary paratransit services. Often providing V

V critical access to programs and services, these organizations play a key role in V V V ensuring mobility for low income persons, seniors, and persons with disabilities. V V V

V When coordinated with publicly provided transportation, human service agency V

V transportation can reduce the overall demand for ADA complementary paratransit V V

V services. As capital acquisition is often undertaken from operating funding, the V V

V purchase of new or replacement vehicles is problematic for organizations facing V V

V fiscal constraints. The Federal Transit Administration’s Section 5310 Program was V V

V designed specifically to provide a source of capital funding for these organizations V V

V and will remain an important component in regional efforts to improve transporta- V

V tion services to the target populations. V V V V

V BENEFITS POTENTIAL CHALLENGES V

Capital funding supports the maintenance of existing community transportation services Ensuring that the Section 5310 program supports other coordination efforts and Section 5310 creates opportunities for activities funding partnerships with HHS programs, with FTA supplying capital fund- Establishing a grant award process that ing and HHS providing vehicle operations supports both existing and new service support providers

Capital assistance for transportation providers creates or maintains travel options and choices for individuals.

Application for the NYMTC Planning Area mittee composed of NYMTC members is responsible for making project selections. NYSDOT administers the purchase of new and replacement vehicles for the state’s eligible Section Examples of Best Practices 5310 subrecipients. This involves issuing calls for applications, working with the NYS Office of Gen- Senior Transportation Connection (STC), Cuyahoga eral Services (OSG) to procure vendors to provide County, OH is a community based organization that is vehicles that meet the specifications developed for responsible for coordination of community based se- 5310 vehicles, coordinating the delivery of vehicles nior transportation services in the Greater Cleveland to selected 5310 subrecipients, processing payment area. The organization, working cooperatively with of federal funds to Section 5310 subrecipients, and the Greater Cleveland Regional Transit Authority and coordinating required reporting regarding the use of a network of municipal and non-profit service pro- those vehicles. In the NYMTC planning area, a com- viders, coordinates the centralized functions of para-

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 transit reservations and scheduling for eight county E-13 subregions. The MPO, which has responsibility for soliciting and evaluation Section 5310 applications in the metropolitan area, will only fund those organizations that participate in the STC network and are V deemed to be coordinating services to a sufficient V V V degree to warrant funding. In this manner, capital re- V V quirements for persons with disabilities are primarily V V V financed from the urban formula program while capi- V V tal for seniors is funded under Section 5310. V V V V V

Costs V V V V

Costs are determined by state contract price and V V V available options specified by the successful appli- V V V cant. NYSDOT uses Federal Section 5310 funds to V V

pay for 80 percent of the cost of the equipment; ap- V plicants must pay for the remaining 20 percent from V V V

local sources. Base prices for 4-20 passenger vans V and cutaways available as of February 2017 range V from $39,000 to $81,000 each, excluding optional equipment.

Potential Funding Sources

Section 5310 Enhanced Mobility for Seniors and People with Disabilities

Section 5307 Urban Area Formula Grants

Section 5311 Rural Area Formula Grants (Put- nam County only) E-14 E-2 FIXED-ROUTE TRANSIT SERVICES

E-2.1 ACCESSIBILITY IMPROVEMENTS AT NON-KEY RAIL STATIONS A

A In many situations, improving the accessibility of non-key rail stations in a service A

A area may play a significant role in easing the travel burden for people with disabili- A A A A ties. Non-key stations are much more likely to be inaccessible due to their location A A A A

A and traffic volume as compared to key stations. However, often it is the non-key sta- A A A tion that is most critical to the travel pattern of these transportation-disadvantaged A A

A individuals. A A A A

A Accessibility improvements at non-key rail stations can add a necessary element A A

A to the transportation network for many people who might not be able to use these A A A

A stations otherwise. A A A A BENEFITS POTENTIAL OBSTACLES A A A A A A

A Increases mobility and travel options for A

A Improvements are typically expensive

A persons with disabilities A A A A Long lead time with potential for disrup-

A Reduces demand for ADA paratransit tions to existing service and travelers A service and improves system-wide costs

Application for the NYMTC Planning Area who use wheelchairs, or they have partial fulfillment of ADA requirements. New York City Transit has 422 subway station complexes; however the MTA only classifies 92 of them Examples of Best Practices as fully ADA compliant, equal to about one out of every four or five stations. Manhattan has the high- Boston has the oldest subway system in North est proportion of accessible stations of the four America, thus a prime candidate for accessibility boroughs with subway service, with nearly a third upgrades. The Massachusetts Bay Transportation of all stations classified as accessible by the MTA. Authority (MBTA) started working toward achieving Brooklyn meanwhile, which has the largest number station accessibility in 1990. Since that time, MBTA of subway stations in total with 157, has only 14% of has made sure that all but three stations on its Blue, all stations classified as fully accessible. For Staten Orange, and Red lines are accessible. In 2006 the Island, however, only four the Staten Island Rail- MBTA entered an agreement with the Boston Center road’s stations are listed by MTA as being accessible for Independent Living that called for increased fund- in any fashion. On the Long Island Railroad, only 20 ing for elevator improvements, accelerated purchas- of 125 stations are listed as fully accessible, while es of low-floor buses and buses with lifts, manage- only 16 of 56 Metro North stations are fully acces- ment and training initiatives, and new public address sible in Putnam, Rockland, and Westchester coun- systems. ties. Many of the stations included above however do have some amount of accessibility, be it for riders

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 Costs E-15

Improving accessibility of non-key stations is expensive. Station improvements may also disrupt regularly scheduled service. Improvements at at-grade A rail stations are also expensive, but costs and dis- A A

ruptions are less as compared with subway stations. A A

A A A A Potential Funding Sources A A A A A A A A

Section 5310 (while station improvements A are an eligible expense of the 45% category A A

of 5310 funds, funding in the NYMTC planning A A

area is likely to be too limited to accommodate A such projects) A A A A A A

Section 5307 A A A A A Potential Lead Organizations A A A A A A A MTA LIRR A A A A A A

MTA MNR A A A MTA NYCT A E-16 E-3 PHYSICAL ACCESSIBILITY IMPROVEMENTS

E-3.1 FIXED ROUTE BUS STOP ACCESSIBILITY AND OTHER IMPROVEMENTS F F F Improving the accessibility of and access to fixed-route bus stops and transit sta- F F

F tions involves first examining bus stops (and especially those used or potentially F F

F used by significant numbers of older adults and/or persons with disabilities) and F F

F determining whether improvements could help make stops more accessible. Po- F F

F tential infrastructure improvements may include removing barriers on sidewalks, F F F

F improving or adding sidewalks, adding curb cuts, adding or improving pedestrian F F F crossing and signals (including audible signals and countdown signals), and adding F

F signage, lighting, benches, shelters, and other pedestrian enhancements, especially F F

F in the vicinity of bus stops. In addition, technological solutions akin to way-finding F F F F

F devices might help individuals with vision impairments locate bus stops. F F F F F

F BENEFITS POTENTIAL CHALLENGES F F

F Physical improvements require financing F

F and typically have a long lead time F F F F Increases the ease of use of bus service F Placement of shelters and benches is F for riders, particularly older adults and F dependent on the approval of property

F persons with disabilities

F owners F

F Reduces reliance on paratransit service F Bus stop improvements require ongoing F F maintenance, which would be an addi- Such improvements benefit all current tional expense (although maintenance and potential bus riders costs could be covered through advertis- ing revenue, agreements with local orga- Secondary impacts associated with nizations, or an Adopt-a-Stop program) community development and enhanced safety Many improvements require prioritiza- tion, funding and commitment from local authorities

Application for the NYMTC Planning Area Easter Seals Project ACTION’s Bus Stop Ac- cessibility and Safety Toolkit has helped transit Actions in this category would address widely ex- agencies develop an inventory of bus stops, assess the accessibility and safety of each pressed need in public workshops and focus groups bus stop and access to that bus stop, and cre- for more user-friendly and accessible bus stops. En- ate an action plan to address shortcomings. hancements that make travel easier for pedestrians, such as accessible pedestrian signals and improved Tampa, FL. HART in the Tampa area has re- sidewalks, could also be installed along paths be- cently used this toolkit to put together such an tween bus stops and major destinations to address inventory. another concern that was raised numerous times. Examples of Best Practices

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 Dallas, TX. DART in Dallas is in the process of Potential Lead Organizations E-17 surveying all of its bus stops, including taking a photograph of each stop location. MTA

Costs F

Municipalities F F F F F County transportation or public works depart- F Accessible Pedestrian Signals (APS): The F

ments F

cost of retrofitting an intersection with APS F F F on four crosswalks can range from $8,000 to F F F

$12,000; improving multiple intersections at F F F

one time or including APS when a signalized F F

intersection is originally created may lower the F F

cost. F F F F F

Bus shelter: The cost of a bus shelter can vary F F F F

greatly depending on size, type, and features. F F F

The average cost of a standard, pre-manufac- F F

tured shelter with a bench might be in the range F F F

of $3,000-5,000; customer-designed shelters F F

might cost $15,000 and up apiece. F F F F F Curb cuts: The cost of adding a new curb cut F F F

might be $1,000 or less F F F Bus stop accessibility: An accessible bus stop F F is one which is designed to allow a person with F F a disability to travel to the sidewalk or building F served by the stop without encountering a barrier, includes wayfinding principles and aids, is safe, and provides warning of hazards to users. Conducting a thorough inventory of the conditions at and around a bus stop can identify improvements that are needed to ensure accessibility; costs of adding accessibility are dependent on the specific changes that need to be made. Potential Funding Sources

Section 5310

Section 5307, 5311 capital programs (Putnam County only) E-18 E-3.2 BUS STOP AND PATH OF TRAVEL ACCESSIBILITY IMPROVEMENTS For people with disabilities or seniors with mobility limitations, inaccessible bus stops or the lack of an accessible pathway to the bus stop represent a hindrance B

B to the greater utilization of accessible fixed-route services. These individuals may B B B

B opt to use more expensive paratransit services. Outlying areas in the study area, B

B in particular Putnam County in the Lower Hudson Valley, exhibit both rural and sub- B B

B urban characteristics. In many cases, bus stops exist at key locations for seniors B B B and persons with disabilities, but a number of terrain and pathway issues preclude B B B customer use of accessible fixed-route services. B B

B B B B

B Potential infrastructure improvements may include removing barriers on sidewalks, B B

B improving or adding sidewalks, adding curb cuts, adding or improving pedestrian B B

B crossing and signals (including accessible signals and countdown signals), and B

B adding signage, lighting, benches, shelters, and other pedestrian enhancements, B B B B especially in the vicinity of bus stops. In addition, technological solutions such as B B B B

B wayfinding devices help persons with visual impairments locate bus stops. B B B B B B B B

B BENEFITS POTENTIAL CHALLENGES B B

B Improvements may be expensive if many B bus stops, intersections, or paths of travel are enhanced Increases the ease of use of bus service for riders, particularly older adults and Transit system may not control rights- persons with disabilities of-way and may lack authority to make improvements Reduces reliance on paratransit service Bus stop improvements require ongoing Such improvements benefit all current maintenance, which would be an addi- and potential bus riders tional expense (although maintenance costs could be covered through adver- Secondary impacts associated with tising revenue, agreements with local community development and enhanced organizations, or an Adopt-a-Stop pro- safety gram)

Long lead time with potential for disrup- tions to existing service and travelers

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 Application for the NYMTC Planning Area Federal participation would be 80 percent of E-19 eligible costs. Actions in this category would address widely expressed need in public workshops and focus groups Accessible Pedestrian Signals (APS): The cost of retrofitting an intersection with APS for more user-friendly and accessible bus stops. En-

on four crosswalks can range from $8,000 to B hancements that make travel easier for pedestrians, B

$12,000; improving multiple intersections at B B such as accessible pedestrian signals and improved B one time or including APS when a signalized B intersection is originally created may lower the B sidewalks, could also be installed along paths be- B B tween bus stops and major destinations to address cost. B B another concern that was raised numerous times. B B Bus shelter: The cost of a bus shelter can vary B B

greatly depending on size, type, and features. B Examples of Best Practices B B

The average cost of a standard, pre-manufac- B

tured shelter with a bench might be in the range B B B

An Easter Seals Project ACTION project developed a of $3,000-5,000; customer-designed shelters B B

Bus Stop Accessibility and Safety Toolkit that is de- might cost $15,000 and up apiece. B B B

signed to help transit agencies develop an inventory B B of bus stops, assess the accessibility and safety of Curb cuts: The cost of adding a new curb cut B might be $1,000 or less B each bus stop and access to that bus stop, and cre- B B B

ate an action plan to address shortcomings. HART B B B in the Tampa area has recently used this toolkit to put Potential Funding Sources B B B B

together such an inventory. DART in Dallas recently B B B

completed a survey of all of its bus stops, including B

Section 5310 B taking a photograph of each stop location. B B

Section 5307, 5311 capital programs (Putnam B B

Bus Stop Improvement Program, Montgomery County only) B B

County, MD. The goal of this project is to make B B the county’s bus stops safer, more accessible, and County or municipal funds more attractive to users, while improving pedestrian safety. The county has recognized that many of the Potential Lead Organizations stops have safety, security, or right-of-way deficiencies. Problems include drainage issues, sidewalk MTA connections, lack of pads, lighting, or unsafe inter- Municipalities section location/crosswalk issues. Begun in 2006, 11 million dollars in infrastructure enhancements County transportation or public works depart- were programmed across the county. Transit Ser- ments vices’ Bus Stop Improvement Program is in its 11th year of operation, having completed ADA upgrades to over half of the county’s approximately 5,400 bus stops.

Costs

Costs include engineering, construction, and/ or acquisition of passenger amenities. Costs will vary by stop location depending upon existing conditions. Costs incurred under this strategy would be considered capital costs; E-20 E-4 INFORMATION AND COMMUNICATION

E-4.1 CENTRALIZED DIRECTORY OF TRANSPORTATION INFORMATION C

C People in search of transportation services often do not know where to find infor- C C

C mation or what services are available in their area. Typically, a county or region will C C

C utilize a central, single point of contact (a printed or downloadable directory, a web- C C C site, a call center, or a combination called a “One-Call/One-Click” resource) where C C C C people can learn about available transportation resources. C C C C

C A common and more functional type of transportation directory is the one-call/one- C C C click system. As the name implies, one-call/one-click systems offer users a single C C C

C access point for information about their transportation options and in some cases, C

C connections to service providers for trip booking. One-call/one-click systems may C C

C include only specialized services, such as ADA paratransit and services available for C C

C older adults, people with disabilities, veterans, or other groups with particular mo- C C C bility challenges. Some one-call-one-click services also include information about C C C C general public fixed-route and paratransit services, ride-matching programs, taxis C C and other private transportation services, volunteer driver programs, voucher/sub- C C

C sidy programs, vehicle sharing programs, and even the relatively new real-time ser- C C C vices available through “transportation network companies” (TNCs) such as Uber C and Lyft.

One-call/one-click systems can vary considerably in the degree of trip planning and booking assistance they provide for customers, and their use of technology to support those functions. Consequently, development and implementation costs can vary quite a bit as well.

Moving from simple to complex, one-call/one-click systems may consist of:

A centralized list of transportation services, conveyed over the phone, on a website, or in a printed directory

An online directory that transportation providers can update directly

Opportunities for the user to narrow transportation options based on selected criteria

◊ By speaking with a person

◊ Through online prompts

Trip planning assistance

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 E-21 ◊ With the help of a person or an online system

Trip booking assistance

◊ From a person or via a transferred call to the transportation provider C C C

Direct trip booking C C C C C ◊ Via web-based scheduling or portals to participating providers’ reservations systems C C C C C

◊ With more or less integration of different providers’ schedules C C C C

C Mobile phone app C C C C

◊ Via web-based scheduling or portals to participating providers’ reservations systems C C C C C

◊ With more or less integration of different providers’ schedules C C C

Users, service providers, and partners must be aware of available transportation C C information and understand how to use it in order for the service to be successful. C C C C

Promotion and marketing is essential for attracting and retaining users. A marketing C C and promotion plan should account for all target audiences, and identify and imple- C C C C ment strategies to ensure that each target audience is reached. C C C C C C C BENEFITS POTENTIAL CHALLENGES C C

Maintaining accurate and relevant information for many different agencies Simplifies access to information about transportation services Establishing protocols to assure that customers’ needs are met Promotes services to attract new users Finding funding for operations and mar- For higher functioning service, users keting may be able to learn about service and book a trip with one call Mobile apps not available to riders without a smartphone E-22 Application for the NYMTC Planning Area planning assistance to customers, as is done in a number of upstate counties. 511NY serves as the official telephone and web- based information provider for transportation servic- Examples of Best Practices es and travel conditions throughout New York State. C

C The information provided includes alerts on traffic The Maricopa Association of Governments (MAG) C

C incidents, transit service availability, weather condi- serves as the regional planning and policy agency C C

C tions, rideshare matching, and more. for the metropolitan Phoenix area. The Human Ser- C C

C vices Transportation Provider Inventory (Figure E 2) C C

C 511NY, which began in 2009, offers localized transit is a listing of agencies that provide human services C C trip planning for seven different areas of the state on transportation in the MAG region. Users can click on C C its website, while the 511 phone service offers an in- check boxes for area of service, modes of transpor- C C

C teractive, automated system that can be managed by tation, and eligibility to narrow the search of trans- C

C using phone keys, or controlled by the user’s voice. portation information resources. For example: if a C C

C For users that need to access more personalized user checks “Phoenix,” “Taxi Vouchers,” and “Older C C

C information, the system can transfer users of the Adults” the inventory will narrow down the provider C

C phone system to outside agencies whose informa- list to include only the two providers that offer taxi C

C tion is used on the website. The information is also vouchers within Phoenix for older adults. A user can C

C available via smartphone app, and designed to meet also see the full list of transportation providers in the C C

C the needs of a variety of different travelers from daily MAG area by choosing not to narrow the search. C

C commuters to long-distance commercial vehicle op- C C C erators. Links to more local information resources C C are also available on the 511 website. The website C C additionally provides a search function that allows C

C users to find available transit or paratransit services C C

C for any particular county or 511 region.

Despite the usability and availability of 511NY, the service does not provide as specific of information for a given area or group of people as may be necessary in all instances. Local online or telephone directories could provide information better tailored to groups with specific needs, or in more tightly defined areas within the region. In addition, the ability to connect with a paratransit provider through 511NY to book a trip could be a future enhancement of the system. Figure E 2: MAG PROVIDER INVENTORY Source: www.azmag.gov Expansion of the existing directories developed in some of the NYMTC member counties into online directories that could include trip planning assistance Transportation Link-Line: Schuyler County, NY from a person or an online trip planner, paratransit Transportation Link-Line (Figure E 3) is a free infor- trip booking assistance, and/or direct booking of mation and assistance service that connects people trips would be another approach to increasing ac- in Schuyler County and neighboring communities cess to transportation information in the region. with transportation options. On the higher end of Alternatively, counties could utilize United Way 211 the functionality spectrum, Transportation Link-Line service to provide transportation information and trip also provides public outreach, transit orientation and responds to public inquiries regarding transportation

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 can Recovery and Reinvestment Act (ARRA), the E-23 JARC and New Freedom programs, the federal Ad- ministration on Aging, and the Centers for Medicare and Medicaid Services (CMS) to develop a Transpor- tation Management Coordination Center (TMCC) for C

its region. LSCOG added transportation services to C C

scope of the Aging and Disability Resource Center C C (now known as the ADRTC) it operates for its region C C C C

and purchased technology to enable the coordination C C C

of public and human service agency transportation C C services across the six counties. C C Figure E 3: TRANSPORTATION LINK-LINE C C Source: www.schuylercountytransit.org/Link-Line C Through the ADRTC, LSCOG provides transportation C C

information and assistance for residents throughout C options. Call-takers at Link-Line help connect callers C C

the region, takes trip requests for the public transit C C

with specific services and assist with trip booking C

services operated in Allendale and Bamberg Coun- C

as needed. Link-Line includes scheduling and rout- C

ties, and schedules those trips centrally. The cen- C

ing software, a central repository of information, and C tralized call center is connected to local call centers C

a multimedia marketing and outreach campaign to C

in other counties. All providers use the same res- C educate the public. C C

ervations and scheduling software to facilitate trip C C

grouping. C C

The online platform is operated by the ARC of Schuy- C C C

ler and is funded by a Veterans Transportation and C As part of the effort, human service agencies opened C

Community Living Initiative grant from FTA and fund- C available seats on their vehicles to the general pub- ing from NYS Department of Transportation and C lic, and providers all agreed to a standard reimburse- C C Schuyler County Office for the Aging. C

ment rate for trips provided to the clients of other C agencies. Lower Savannah Council of Governments Technology systems that support the coordination The South Carolina Department of Transportation effort include reservations and scheduling software, (SCDOT) designated the Lower Savannah Council of on-board MDTs, a new call center and telephony, a Governments (LSCOG) as the Regional Transit Man- website and web portals to facilitate online trip res- agement Agency (RTMA) and transportation-coor- ervations. dinating agency for the six-county Lower Savannah region in southwestern South Carolina. The six coun- Costs ties are primarily rural, but a small segment of the Augusta, GA large urbanized area is also included in Figure E 2: MAG PROVIDER INVENTORY Developing a simple web-based repository with the LSCOG region. Source: www.azmag.gov search functions and a portal for transportation providers to update their own information would require Prior to LSCOG’s coordination efforts, a number of hiring a web designer/developer company. Depend- public transit and human service agencies operated ing on the size and functionality of the project, costs their own vehicles independently, resulting in both could range from $3,000 to $100,000. unserved areas and customer groups and overlapping trips to regional employment and medical des- Based on the experiences of FTA’s Veterans Trans- tinations. portation and Community Living Initiative (VTCLI) grantees and recipients of grants from the prior LSCOG utilized grants from U.S. DOT’s Mobility Ser- federal Mobility Services for All Americans (MSAA) vices for All Americans (MSAA) initiative, the Ameri- initiative, which funded the development of eight E-24 Transportation Management Coordination Centers (TMCCs), planning, design, and development of a sophisticated one-call/one-click system may take several years, and costs may range from several hundred thousand to a million or more dollars. C

C Promotion and marketing of the information tool will C

C require a marketing plan (approximately 6-12 hours C C to develop), as well as ongoing implementation C C C

C hours (approximately 2-4 hours/week for up to six C C

C months post launch). C C C C Potential Funding Sources C C C C C C Section 5310 Enhanced Mobility for Seniors C C

C and Individuals with Disabilities—mobility C

C management project within the 55% portion of C

C the of region’s annual apportionment, funded C

C at 80% federal participation. C C C C C

C Potential Lead or Partner Organizations C C C C C

C NYSDOT (511NY) C C

C Mobility Manager C C C

C County paratransit providers or departments of transportation

United Way

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 E-25 E-4.2 MOBILE APP FOR REAL-TIME PARATRANSIT VEHICLE LOCATION Using automatic vehicle location (AVL) technology, it is possible for an agency or organization to track the location of a particular vehicle. This information is used M

by agencies to track trips, measure distance and trip length, manage resources, M M M

and verify on time performance. While vehicle location offers important data for an M M M agency, vehicle location information is valuable to riders as well. Real-time vehicle M M M

location can allow demand response customers track the location of the vehicle as- M M M

signed to pick them up and get an accurate estimate of its arrival time. These sys- M M M

tems are designed to allow customers to track vehicle progress within a set window M M M M

of their pick-up time. In addition to arrival information, smartphone applications that M M M

provide real-time location information can be used to provide customers with arrival M M M

alerts via text message. M M M M M M

BENEFITS POTENTIAL CHALLENGES M M M M M M M M M M M M

Availability of smartphones among de- M M mand response riders M M

Fewer ‘where’s my ride?’ calls M M

M Reliability of the information M

Happier customers M Privacy concerns Easier tracking of trips Expense of equipment and app development

Application for the NYMTC Planning Area Examples of Best Practices

Multiple agencies in the NYMTC planning area offer NYU Safe Ride real time vehicle location information for their fixed New York University offers on-demand, shared ride route services including MTA and NICE. Up to the service to NYU facilities and local transit stations for minute arrival information is also increasingly famil- university affiliates from 12 a.m. to 7:30 a.m. The iar for many customers due to the rise of ride-hailing service, called Safe Ride, is available by request us- services such as Uber and Lyft. ing the NYU Mobile App (Figure E 4), or via a web portal that allows riders to request a ride online. Us- ing the app, riders are able to track the estimated time of arrival for their pick-up. In addition to allowing users to track the vehicle location, the system sends text messages to alert riders when they are the next pick-up, and when the vehicle arrives. Rid- E-26 ers may only be picked up or dropped off at set, approved locations. The app was developed using the OnDemand service available from TransLoc, which also provides a fixed route bus tracking service. M

M Costs M M M M

M Developing a mobile app with the ability to use AVL M M

M would require hiring an application designer/devel- M M

M oper company. Depending on the size and function- M

M ality of the project, costs could range from $10,000 M M

M to $100,000, without inclusion of AVL or MDT in- M

M vestments. If multiple agencies use a similar plat- M M M form, it may be possible to develop an open source M M M application that would allow other parties to enhance M

M the application or employ it for additional agencies. Figure E 4: NYU MOBILE SAFE RIDE M

M Promotion and marketing of the information tool will M Source: itunes.apple.com/us/app/nyu-mobile M

M require a marketing plan (approximately 6-12 hours M

M to develop), as well as ongoing implementation M M M hours (approximately 2-4 hours/week for up to six M M

M months post launch). M M M M M

M Potential Funding Sources M M M M M Section 5310 Enhanced Mobility for Seniors M and Individuals with Disabilities—mobility management project within the 55% portion of the of region’s annual apportionment, funded at 80% federal participation.

Potential Lead or Partner Organizations

New York City Transit and Access A Ride

NYC Mayor’s Office of Technology and Innova- tion

County paratransit providers

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 E-27 E-5 SERVICE ENHANCEMENT

E-5.1 TRANSIT OR PARATRANSIT SERVICE EXPANSION AND IMPROVEMENTS T T

The benefits of service expansion are quite clear. Members of the three target T T

populations would be able to access more services, more programs, more job op- T T T T portunities and be able to take more trips for shopping, recreation, social services T T T and attend faith-based activities. T T T T T T

The most common types of service expansions include: (1) Temporal expansion of T T

service – expanding the days and/or hours of service; and (2) Spatial expansion T T T T T

of service – expanding the service area for pick-ups and drop-offs, and/or adding T T T

destinations beyond the established pick-up area. T Figure E 4: NYU MOBILE SAFE RIDE T T T

Source: itunes.apple.com/us/app/nyu-mobile T T

BENEFITS POTENTIAL CHALLENGES T T T T T Enhanced customer accessibility, mobil- Expanding service requires additional fi- T T T

ity and convenience nancial resources T T T T

Opportunity to provide access to jobs Requires educating and training staff and T T

that require work during non-traditional customers to maximize benefits associ- T T

hours ated with cost T T T Increased use of fixed-route services by To be eligible for New Freedom funding, T T

the target populations and the general transit service expansion must serve T T

public persons with disabilities only T

Application for the NYMTC Planning Area Costs

Paratransit expansions would greatly improve access The costs associated with additional hours of fixed- to areas in the areas that do not have countywide route bus or paratransit service would be similar to paratransit service: Putnam and Nassau counties. the normal cost per vehicle hour of the service op- Examples of Best Practices erator.

Suffolk County Department of Transportation added Potential Funding Sources Sunday fixed route and SCAT ADA paratransit service, and expanded SCAT’s service hour to the entire Section 5307 Urban Area Formula Funding (if county (with the exception of Shelter Island) in 2016. used to support employment) Westchester County’s ADA paratransit service, and Rockland County’s TRIPS ADA paratransit service, Section 5311 Rural Area Formula Funding also operate countywide. (Putnam County only)

Section 5310 Enhanced Mobility for Seniors and People with Disabilities, 45% category of funding E-28 E-5.2 TRAVEL TRAINING People who have never used public transportation often have real concerns and fears about using the public transportation network. This strategy has many of the

same goals of a bus buddy program, but is more formalized. A training program that

teaches consumers how to use public transportation and become confident transit

riders can help encourage use of public transit. Travel training may be promoted

as a marketing strategy to encourage key consumer groups (i.e., older adults) to

use public transit; or it may be targeted towards frequent users of paratransit to encourage individuals to use lower-cost fixed route services, as appropriate to the individual’s circumstances.

BENEFITS POTENTIAL CHALLENGES

Encourages and support use of local Some audiences and individuals may re- fixed-route services quire specialized training

May reduce demand for paratransit ser- Requires multiple-agency cooperation to vices identify training opportunities

Increases awareness and use of a variety Training may require support from agen- of community transportation services cies that perceive no, or minimal, long term gain May support other regional priorities, such as workforce development

Application for the NYMTC Planning Area Cerebral Palsy Associations of New York State con- Currently, a number of transportation providers and ducts travel training under contract with NYC Transit other organizations throughout the NYMTC planning for individuals who are otherwise customers of the region offer travel training services. Other providers ADA paratransit service there called Access-a-Ride. and organizations could develop programs to benefit This program offers one-on-one training on sched- their customer groups. ules, routes, signs, identifying landmarks, requesting information/ help from appropriate sources, and Examples of Best Practices travel safety.

New York City Department of Education provides Paratransit, Inc. in Sacramento provides a service one-on-one travel training for eligible high school called Mobility Training Program, which offers spe- students with cognitive or physical disabilities cialized training for seniors and people with disabili- throughout the city. Members of the staff accompany ties who may have difficulty traveling on Sacramento the student on their specific commuting route, up to Regional Transit (RT) buses and light rail vehicles. a 2-hour trip each way, for up to two weeks. Up to Training is usually provided in a one-on-one setting, ten years after the training, approximately 87% are but is also done in small groups for facilities such still traveling on public transit alone. as senior housing complexes. Training includes fa-

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 miliarization with the Sacramento RT system, route E-29 planning, use of wheelchair lifts and securement devices, landmark identification, bus rules, and safety issues.

Costs

Costs to combine the two programs would likely be

minimal, and consist primarily of staff time to identify overlapping functions (recruitment, assessment

of initial skill level and most appropriate training method, training time, recordkeeping), determine the best approach to consolidation, and market the new combined program. Should the number of trainees increase significantly, a part-time or full-time trainer may become necessary in the future.

Potential Funding Sources

Section 5310 Enhanced Mobility for Seniors and Individuals with Disabilities—45% portion of annual apportionment, at 50% federal participation.

Potential Lead or Partner Organizations

Municipal or county offices of aging

Municipal or county departments of transportation

Transit agencies

Human service transportation providers E-30 E-5.3 INCREASED ACCESSIBLE TAXI SERVICES Purchase of accessible vehicles (ramp-equipped low-floor minivans or similar equipment, for example) for taxi operators, with operators paying non-Federal share. This I strategy could also include development/expansion of taxi subsidy programs de-

I signed to augment existing community and human service transportation networks. I I I I I I I

I BENEFITS POTENTIAL CHALLENGES I I

I Expansion of accessible taxi fleet I I I I I

I Source of service that could be used I I

I when fixed-route or demand-response services are not in operation

I Taxi service is limited or not available in I Source of service for trip types that are some areas of the Lower Hudson Valley. not eligible under other transportation programs

Could be used to complement taxi subsidy programs

Application for the NYMTC Planning Area municipalities that current manage a taxi subsidy program. Assistance to taxi operators to encourage or facilitate their acquisition of accessible vehicles would Examples of Best Practices address the need for accessible taxi service that was identified by participants in workshops and fo- Accessible taxis, Washington, DC. Accessible taxi cus groups. Such service, if more widely available, service was scheduled to be initiated in Washington could help to fill gaps in fixed-route and demand-re- DC in January 2009, as a joint effort of the National sponse service hours (especially in the evenings and Capitol Region Transportation Planning Board (TPB) on weekends). Accessible taxi service would offer a and the District of Columbia Taxicab Commission. flexible option for persons with disabilities, particu- The TPB is using Federal New Freedom and JARC larly individuals who use wheelchairs – in addition to funding to acquire 21 accessible vehicles for op- longer hours of service than many bus routes, taxi eration by three taxi companies, which supplied the service operates on a same-day or real-time sched- non-Federal share of the grants. Customers will be ule, and could be used for any trip purpose. able to call one number and have the closest accessible vehicle dispatched to their location to provide Initiation of strategies to address the affordability of their trip, thanks to a centralized dispatching sys- existing taxicab services will facilitate greater utiliza- tem. Partners modeled the Washington program on tion of this private sector resource. This strategy the accessible taxi program in operation in the City could potentially expand on several smaller existing of Chicago. programs (with spatial limitations) operated by some

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 King County accessible taxis, Seattle, WA. Another E-31 recent example of an accessible taxi program is the pilot project implemented in the Seattle area in late 2006. King County Metro Transit partnered with the King County Licensing Division, Seattle’s Consumer Affairs Division, and Yellow Cab to acquire and li- I

cense eight low-floor, ramp-equipped minivans for I I

taxi service in Seattle and most other parts of King I I County. The accessible service operates 24 hours I I I

a day, seven days a week for the same metered fare I as service in non-accessible vehicles. Metro’s taxi I subsidy program offers tickets at half price to eli- I gible individuals. I I I I I I

Costs I I I I I The contribution of the sponsoring agency would likely be 80 percent of the cost of an accessible min- I I ivan or similar vehicle, with the taxi operator paying the 20 percent non-Federal share. An accessible minivan might cost in the neighborhood of $35,000, which would mean a contribution (in grant funds) of approximately $28,000 per vehicle.

Potential Funding Sources

Section 5310, 45% category of funding. Taxi companies that regularly offer shared ride service to the general public would be eligible to apply for 5310 funding directly; however, taxi companies that provide only exclusive rides would be eligible to receive 5310 funding as a contractor to an eligible subrecipient such as a transit provider or nonprofit.

Potential Lead Organizations

Existing LHV public transit programs

Municipalities (or groups of municipalities operating under the coordination of a Mobility Manager)

Non-profit organizations

County departments/agencies E-32 E-5.4 VOLUNTEER DRIVER PROGRAMS Volunteer driver programs typically provide mileage reimbursement to individuals that operate their own vehicles when they take individuals to medical appointments V

V or other services, thereby negating the need for additional labor and capital costs. V V These programs can also utilize agency vehicles with volunteer drivers. Volunteer V V V driver programs are a key strategy used by human service programs to provide V V V

V much-needed trips in a cost-effective manner and aid in filling transportation gaps in V V V the community, often providing services where no others exist. Centrally managing V V

V existing volunteer driver programs enables providers to make the best use of their V V

V resources, coordinate with each other, and ultimately improve the services provided. V V V V Many volunteer driver programs supplement transportation for seniors and are of- V ten operated in conjunction with meal delivery services, or other support services geared to providing companionship, social interaction, or assistance in shopping, putting away groceries, or paying bills. These programs have a number of universal elements, including: standardized training, safety, and service standards, ability to maintain service if the regular volunteer is not available, and a marketing effort to maintain the pool of volunteer drivers.

BENEFITS POTENTIAL CHALLENGES

Providing joint training can reduce the burden on individual programs. Coordination due to the variety in populations served. Coordination may enable programs to better serve passengers needing to trav- Using volunteers for multiple activities, el across jurisdictional boundaries, living in addition to driving. in rural areas, or requiring an accessible vehicle. Reaching agreement on standards and process for joint recruitment and screen- Joint marketing has the potential to in- ing of volunteer drivers. crease the number of volunteers.

Examples of Best Practices nection supports and utilizes volunteers through a variety of programs and services, including: Ride Connection, Portland, OR, is an exceptional example of a well-coordinated regional support pro- Ride Together, a program developed to allow gram for volunteer drivers. Ride Connection was riders to recruit their own volunteer drivers. created by TriMet, the public transit system serving After drivers complete the Ride Connection the Portland Metropolitan area, to meet the needs driver approval process and training, they are of seniors and people with disabilities by coordinat- eligible for mileage reimbursement. ing transportation services provided by local social service agencies and volunteer programs. Ride Con-

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 TRIP Volunteer Driver Program Model, located in E-33 Riverside, California is the original TRIP program (Transportation Reimbursement and Information Program), providing a low-cost, low maintenance, customer-driven approach for providing transporta- V

tion to older adults. The TRIP program reimburses V V

volunteers to transport individuals where no transit V V

service exists or when an individual is unable to use V V V

public transit. TRIP participants recruit their own vol- V V V

unteers from friends and neighbors. The participant V V rides for free. At the end of each month, participants V V V

Figure E 5: RIDE CONNECTION send in their requests for mileage reimbursements V V V

Source: Rideconnection.org for their volunteer drivers, including the following V

information: dates of travel, reasons for travel, ori- V Road to Recovery: The American Cancer Soci- V gin, destination, miles driven, driver identification, V ety and Ride Connection are working together V to provide the Road to Recovery program in and length of trip. These details are entered into the V the Portland Metro Area. program software, TripTrak, which will then calculate the amount needed for reimbursement. Trained Ride Ambassador: Volunteers support the program by advocating, co-presenting, and The TRIP program has been replicated in at least leading group Riders’ Club trips using public eight other locations in California, Illinois, Kansas, transit. Massachusetts, and Michigan. The model is suc- Veterans helping Veterans Volunteer Transpor- cessful because it does not rely on program staff tation Program: This program helps buffer the to recruit drivers or schedule rides, and the agency loss of independence by providing no-charge, administering the program does not need to own any personalized transportation to veterans who vehicles or charge fees to users. It creates a system can no longer drive or use public transporta- of self-management and self-esteem among par- tion. ticipants because they are responsible for recruiting Independent Transportation Network (ITN), Maine. their own drivers and managing trip information. Rid- ITN was first established in Portland, Maine as a ers and drivers have a mutual agreement regarding means of providing seniors with rides in exchange for scheduling rides to specified destinations. In ad- trading in the cars they rarely used. The value of the dition, riders are comfortable with drivers because donated car is credited to the senior’s debit account, they already know them. The model also separates which is drawn on each time a ride is requested (av- the sponsor agency from the driver, which lowers eraging $8 per ride). The account can be contributed liability and insurance costs. to by family members or friends through cash donations, volunteering their time or donating their own Costs cars. Seniors who are still able to drive may volunteer and receive credit for future rides when they are Primary costs associated with this program relate to no longer able to drive themselves, a sort of “trans- mileage payments to volunteers and the costs asso- portation social security.” The rides may be used for ciated with program management. In some cases, medical appointments, shopping trips or social visits this strategy can be combined with other Mobility or events. Maine has enacted legislation that en- Management strategies and be coordinated with oth- ables ITN to sell its surplus vehicles and reinforces er actions. an earlier law prohibiting insurance companies from raising premiums for volunteer drivers. E-34 Potential Funding Sources

If the program is designed specifically to benefit persons with disabilities, Section 5310 Enhanced Mo- bility for Seniors and People with Disabilities funds V

V could be used to pay for the improvement. Other- V

V wise, this type of enhancement would be funded as V V

V a routine operating expense. V V V V V V V V V V V V V V V V V V

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 E-35 E-5.5 TAXI OR FLEXIBLE VOUCHER PROGRAMS Flexible vouchers (also called flex vouchers) can be issued or sold to eligible individuals and used to purchase trips from public or private transportation providers, T taxicabs, or to reimburse friends/family members and volunteer drivers. Typically, T T T T sponsoring agencies subsidize the cost of the trips, so that riders are able to receive T T T service at a reduced cost. Eligibility is based on age, disability, income criteria, or T T T the need for a specific type of trip, such as employment transportation. T T T T T T T

Flex voucher programs, particularly those that may be used with any type of service T T and recognize family members or friends as eligible providers of service, could fill T T T temporal and geographic gaps in fixed-route and demand-response service by pro- T T T viding an affordable and convenient option. Such programs also expand the number T T of volunteer drivers that are available through other programs to provide rides for T T T eligible individuals. T T Similar to other types of programs that provide subsidies to individuals rather than to transportation providers, flex voucher programs are consumer-driven, and allow consumers to control resources directly and make their own decisions about service providers. Other advantages include low start-up and administrative costs, support for existing transportation providers and services, and the flexibility to adapt to a variety of local conditions.

Typically, a lead agency will implement and manage a voucher program through a Mobility Management program.

BENEFITS POTENTIAL CHALLENGES Voucher programs maximize use of existing volunteer driver programs Voucher programs require a lead agency Programs can allow volunteers to be re- to assume responsibility for day-to-day imbursed to expand transportation op- administration tions Sponsor agencies are needed to subsi- Voucher programs offer an affordable dize the cost of trips for their customers option for long-distance trips or clients

Users have their choice of transportation Measures must be implemented to pre- provider vent fraud

Low start-up costs E-36 Application for the NYMTC Planning Area The Bear River Association of Governments (BRAG) in Utah launched the BRAG Medical Voucher A flexible voucher program could add a key trans- Program in June 2014. The program provides an in- portation element in areas served less well by fixed novative non-emergency medical flexible transporta- route transit, particularly in the Lower Hudson Valley tion voucher program specifically targeted at helping T T and on Long Island. individuals who were not being served by current T T T

T transportation resources in the region. BRAG serves T

T Examples of Best Practices as the program administrator, which involves coor- T T

T dinating with partnering / referring organizations, T T T TRIP Volunteer Driver Program Model, located in participant and trip eligibility determination, issuing T T

T Riverside, California is the original TRIP program flex vouchers, and reimbursing trip providers. Refer- T

T (Transportation Reimbursement and Information ring agencies, such as local non-profits, refer cli- T

T Program), providing a low-cost, low maintenance, ents to the program who meet disability and financial T

T customer-driven approach for providing transporta- eligibility criteria. Participants are then allocated a T T T tion to older adults. The TRIP program reimburses maximum of $400 per year to pay for transportation T

T volunteers to transport individuals where no tran- to medical appointments; vouchers are distributed T

T sit service exists or when an individual is unable based on need every six months. The customer ar- T

T to use public transit. TRIP participants recruit their ranges for the particular mode of travel and provides T own volunteers from friends and neighbors. The vouchers to an eligible provider or driver. The eli- participant rides for free. At the end of each month, gible driver accepts the voucher as payment for the participants send in their requests for mileage re- rides provided and redeems the voucher for the cash imbursements for their volunteer drivers, including value from the BRAG program administrator. Voucher the following information: dates of travel, reasons for trip can be arranged with individual drivers, private travel, origin, destination, miles driven, driver identi- operators, and non-profit or human services trans- fication, and length of trip. These details are entered portation operators. The program launched in June into the program software, TripTrak, which will then 2014 with a $10,000 budget, and was granted an calculate the amount needed for reimbursement. The additional $100,000 shortly thereafter to expand the TRIP program has been replicated in at least eight program to several additional groups and geographic other locations in California, Illinois, Kansas, Mas- regions. sachusetts, and Michigan. The model is successful because it does not rely on program staff to recruit Costs drivers or schedule rides, and the agency administering the program does not need to own any vehicles Start-up and Ongoing Administration or charge fees to users. It creates a system of self- Development and implementation of a program management and self-esteem among participants would require perhaps up to 15% of a staff mem- because they are responsible for recruiting their own ber’s time initially or up to about $9,000 in the first drivers and managing trip information. Riders and year. A broader program would require more time drivers have a mutual agreement regarding schedul- for development and ongoing operation, up to 30%, ing rides to specified destinations. In addition, riders or $18,000 in a year—comprehensive voucher pro- are comfortable with drivers because they already grams can require a full-time staff person to identify know them. The model also separates the sponsor sponsor agencies, work with an advisory council, agency from the driver, which lowers liability and in- and accomplish all planning and implementation surance costs. activities, plus a part-time administrative position to assist with ongoing operations. Start-up costs See Appendix 6 D for more information about the might also include the purchase or development of a operation of the TRIP model in other areas. simple software tool to track customers, trips, and reimbursements.

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 Working with sponsor agencies, a lead agency staff Sponsorship by human service agencies E-37 member or Mobility Manager could administer a flex voucher program on an ongoing basis using about Private foundation grants 5-10% of a full-time position or about $9,000- Potential Lead or Partner Organizations 12,000. Ongoing operational expenses apart from T reimbursements to drivers or other service provid- T T

County/borough human service agencies Mo- T T ers, such as the printing of vouchers, would be mini- T bility Manager T

mal. T T T T T T One approach to implementing a flex voucher pro- T T T

gram would be to replicate the TRIP model, with the T T assistance of the program’s creator, Independent T T

Living Partnership (ILP). ILP recommends a two-day T T training with staff of the original program in River- T T T side, CA at a cost of $375 per person; most organi- T T zations send two staff members to the training. An T T

annual TripTrak software subscription costs $2.50 T T

per service day, for which ILP provides database T management and administration and automatic pro- T gram updates. Use of TripTrak also requires a start- up license fee of $275, renewable for $125 annually. Implementing a voucher program internally would involve lower out-of-pocket expenses, but would require staff time on the part of the PAG Mobility Man- ager and participating agencies, as noted above.

Trip Subsidies One of the flexible aspects of a voucher program is that levels of subsidy per user and total annual subsidy amount can be set by the sponsoring entities based on the level of funding available to them.

Potential Funding Sources

Section 5310 Enhanced Mobility for Seniors and Individuals with Disabilities—45% portion of annual apportionment, at 50% federal participation. Note that administrative costs associated with a voucher program and the cost of vouchers used by older adults and people with disabilities to purchase trips from taxi providers, human service agencies, and volunteer drivers are eligible 5310 expenses. While vouchers for public fixed-route and ADA paratransit trips could be provided to customers, and other groups (such as rural area residents) could be included in a voucher program together with older adults and people with disabilities, 5310 funds may not be used to cover the costs of those trips. E-38 E-5.6 PARATRANSIT FEEDER SERVICE TO FIXED ROUTES In paratransit feeder service (also known as demand-response feeder or demand- response connector service), a customer is provided with a paratransit trip from P

P home to a bus stop, transit center or hub, or rail station; from there, the customer P P uses the bus or rail service for the rest of his/her trip. Paratransit feeder service is P P P generally used in two circumstances. Some ADA paratransit providers use volun- P P P

P tary or mandatory feeder service as a way to manage the cost of meeting their ADA P P P

P obligations. Outside of the ADA context, paratransit feeder service offers a means P

P of making transit available in areas where low density, terrain, or street layouts limit P P P

P the feasibility of traditional fixed-route service. Service may be provided either from P P

P an individual’s home to the nearest bus stop or rail station, or from a bus stop or P P P

P train station to a home or a final destination such as a workplace or medical facility. P P P P P

P Paratransit feeder service is most effective when the feeder portion of the trip is P P P

P relatively short (less than 5-7 miles, for instance), the fixed-route service does not P

P operate infrequently, and the bus stop or rail station offers a safe indoor or sheltered P P waiting area

BENEFITS POTENTIAL CHALLENGES

Provides access to the fixed-route network to those who would not otherwise be able to use it

Encourages use of existing fixed-route services Paratransit riders may prefer direct para- By making fixed-route service available transit service over feeder service to a to those who do not live close to it, feed- fixed-route stop er service can offer an option for out- of-area trips that an individual may not In areas where fixed-route service is very otherwise be able to make infrequent, or where appropriate transfer locations do not exist, feeder service will Can provide a means of serving an area be less effective until the conditions conducive to traditional fixed-route service develop

If used as an alternative to direct paratransit service for some ADA-eligible individuals, feeder service may help lower the cost of providing ADA paratransit service

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 Examples of Best Practices Potential Funding Sources E-39

Capital Area Transit in Raleigh, NC has used para- Section 5310 Enhanced Mobility for Seniors transit feeder service in new developments in subur- and People with Disabilities (if specifically ori- ban areas that are difficult to serve with traditional ented towards persons with disabilities) P fixed bus routes. Over time, feeder service in those P P areas was replaced by fixed bus routes. Section 5307 Urban Area Formula Grants (if P P designed to support employment) P P P

Tri-Met in Portland, OR provides feeder service P P P P

in neighborhoods where development is not dense P P enough to support fixed-route service, but which are P P located near transit centers that offer bus and rail P P P P

service. Feeder service connections to the transit P P centers are frequent during peak periods. P P P P P P

Winnipeg Transit System in Winnipeg, Manitoba P P operates Dial-A-Ride Transit (DART) to supplement P P P its fixed-route bus services. During off-peak hours P P P in four areas, DART provides connections between P P

homes or DART neighborhood stops and locations P P that serve as transfer points to bus routes, such as P P shopping centers. Riders are picked up at home by DART and taken to the transfer point in time to meet arriving buses; passengers from the buses are then taken to their homes or to the DART stops located in their neighborhoods. Riders schedule trips from home by calling the driver’s cell phone up to 30 minutes in advance; riders boarding the DART vehicle from a bus inform the driver at that time of their drop-off location. Service in three areas operates during weekday evening hours, on Saturday mornings, and on Sundays and holidays. In the fourth area, in which older adults are concentrated, service is provided during mid-day hours on weekdays and all day Saturday.

Costs

The planning and implementation costs associated with feeder services are generally minimal. Ongoing operating costs will be the same on an hourly or per- trip basis as other services provided by the paratransit operator. If feeder service is implemented as a substitute for some direct paratransit trips for ADA- eligible individuals, costs for the feeder portion of the trips are likely to be lower than the cost of providing the entire trip via paratransit service. E-40 E-5.7 SUBSIDIZED TNC SERVICE FOR SUPPLEMENTAL SERVICE OR FIRST MILE/LAST MILE CONNECTIONS Transportation network companies (TNCs), also known as ride hailing companies and embodied by Uber and Lyft, provide an added layer of flexible transportation in a given S S

S area. Using contracted private vehicles, these services provide an on-demand trans- S S S portation service in areas that may or may not already be served by taxi companies. S S S

S TNC services can supplement existing fixed route service or provide a necessary link in S S S areas that have little to no service. TNCs can offers a valuable last mile connection to S S S areas that have fixed route transit, but cannot provide sufficient service to make every S S

S destination accessible by transit services. For these gaps, often called first mile / last S S

S mile connections, flexible on-demand services can be employed to facilitate trips that S S S are almost feasible via transit service alone. S S S S S S

S Municipalities or agencies can subsidize these trips using vouchers or guaranteed fares S S both to encourage the further growth of ride hailing services, and provide greater ac- S S

S cess to a given area for people who rely on transit for most of their journey. Subsidized S S S

S rides can be provided to the public or to qualifying individuals. Eligibility can be based S S

S on age, disability, income criteria, or the need for a specific type of trip, such as em- S S

S ployment transportation. S S S S S S

S TNC subsidies could fill temporal and geographic gaps in fixed-route and demand-re- S S S

S sponse service by providing an affordable and convenient option. If designed to provide S S

S subsidies to individuals rather than to transportation providers, TNC subsidies offer S S S consumer-driven solutions, allowing riders to control resources and decisions about S S S

S service providers directly. Other advantages include low start-up and administrative S S

S costs, support for existing transportation providers and services, and the flexibility to S S

S adapt to a variety of local conditions. S S S S S S

S Application for NYMTC Planning Area Examples of Best Practices S S This strategy would be most effectively employed Sanford, FL’s is a town of 40,000 residents outside in parts of suburban Long Island, and in the Lower of Orlando. Beginning in July 2016, the city launched Hudson Valley, particularly in Putnam and Rockland a pilot project Uber to pay a portion of all trips that counties where there are notable fixed route cover- begin and end within Sanford’s city limits. Using a age gaps. This strategy should be planned and ex- promotional code, the city pays 20% of any Uber ecuted by a dedicated part-time or full-time Mobility trip that starts and ends within the city limits. Ad- Manager at the county, borough, or regional level. ditionally, the city will supplement any 25% of any trip between Sanford and the SunRail commuter rail station. The service enhances connections to transit, and expands the ability of many people to use the commuter rail service.

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 E-41

BENEFITS POTENTIAL CHALLENGES

Requires subsidy S

Accessible vehicles are needed S

Flexible solution particularly for low cov- S S S

erage areas S

Users must have smartphones S S S S Can lower paratransit demand or cost S S

Requires ongoing monitoring S S S

Expands accessible areas to persons S

Demands that staff be available to ad- S

with low income and other transit-de- S

minister the program, and work with S

pendent individuals S TNCs, local agencies, and employers to S S S

facilitate the program S Partnerships with employers may pro- S S

vide opportunities to reduce costs S S There may be difficulty implementing S

this in areas where TNC services do not S S S

operate already S S S S S S S S S Pinellas Suncoast Transit Authority (PSTA), which Potential Lead or Partner Organizations S S S

is the transit agency for Clearwater and St. Peters- S S burg, FL, offers riders a subsidized Uber or taxi ride S S Local employers S

to a specified bus stop in their zone, with PSTA pay- S S S ing the first $5, and the rider paying the remainder of S Mobility Manager S S the fare. The ride must begin or end at the designated S S S

bus stop, and must remain within whichever of the S

Human services agencies S S eight zones the bus stop is located. Additionally, rid- S S ers may show their receipt from the trip to the bus S S S S operator and be issued a free day pass. S S S S S Costs S S S S

Costs vary by subsidy percentage, and trip distance, S S as well the number of requested trips under the plan. S S S S Potential Funding Sources S

Local funding

Private agency funding E-42 E-6 COORDINATION

E-6.1 MOBILITY MANAGEMENT PROGRAMS M

M Mobility Managers serve as policy coordinators, service brokers, and customer trav- M M

M el navigators. They help communities develop transportation coordination plans, M M M

M programs, and policies, and build local partnerships. A Mobility Manager might M

M help coordinate support functions for community transportation services, perhaps M M

M eventually taking on an information center function for multiple community trans- M

M portation providers and/or becoming the broker of a coordinated system. A Mobility M M Manager might also serve to organize and manage a taxi and/or ride-hailing service M M M

M subsidy program on behalf of sponsoring organizations. M M M M

M Typical Mobility Manager functions include: M M

Chairing a coordination council or advisory group

Providing education and outreach to market transportation services, recruit new partner organizations, and garner community support

Helping individuals find the most appropriate transportation option(s) to meet their needs

Coordinating grant applications and compile reports

Spearheading Coordinated Plan updates

Coordinating travel training, assisting with vehicle sharing programs, and administering voucher programs

Providing technical assistance and customer information to transportation providers

Overseeing coordinated operations, such as a one-call/one-click system or centralized scheduling and dispatch A key component of a successful Mobility Management Program, and one of the most critical roles for a Mobility Manager, is the establishment of a mobility management advisory group. The group should include transportation providers, funders, partner organizations and other stakeholders, and advocacy groups. With the support of the Mobility Manager, this advisory committee can identify potential mobility management activities, provide input and feedback as they are developed and implemented, and foster ongoing working relationships among the members of the group.

Individuals or organizations that are hired to provide mobility management functions often require training and ongoing technical support.

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 E-43

BENEFITS POTENTIAL CHALLENGES

Ensures that staff resources are avail- Mobility Managers with the full range of able to implement mobility and coordina- range of necessary skills may be difficult M M

tion strategies to recruit M M M M M M

M Creates a community resource to pro- Individuals who are Mobility Managers M

mote existing and available transporta- will need to adopt an entrepreneurial ap- M M

tion programs and services proach and be well supported by key M

institutions and organizations to be ef- M M

Can highlight mobility challenges and fective M M

opportunities and raise awareness M M

Individuals will likely need training and M M

support M Implementing programs and creating M

awareness can result in improved effec- M M

tiveness and efficiency M M M M

Application for the NYMTC Planning Area ers. The organization works to improve access to care, increase effectiveness and efficiency of ser- Most of the Mobility Management strategies recom- vice delivery, and build organizational capacity for mended in this chapter should be planned and ex- agencies. It houses the ACCESS Allegany Mobility ecuted by a dedicated part-time or full-time Mobility Management Office and ACCESS Allegany Call Cen- Manager at the county, borough, or regional level. ter. The Allegany County transit system is branded as Local counties, boroughs, or municipalities could “ACCESS Allegany;” public and private transit pro- procure a Mobility Manager to implement local-lev- viders under this umbrella are coordinated. el strategies or local agencies could band together to hire a Mobility Manager to implement strategies Ardent Solutions employs a Mobility Manager, a across multiple agencies. Mobility Quality Assurances Coordinator, and a Call Center Coordinator. The Mobility Manager should also tap into the statewide New York Mobility Management Network which Mobility Management Strategies allows Mobility Managers to connect and share in- Priority mobility management activities for Allegany formation. Moreover, the Mobility Manager should County include: tap into state and national Mobility Management A car/van pooling (ride share) program coordi- training programs and conferences to develop an nated with the 511NYRideshare program understanding of key strategies, implementation tac- tics, and evaluation measures. A volunteer driver program to fill transportation gaps organized through the Office of Aging and Examples of Best Practices providing reimbursements of $4.00 per ride.

Allegany County A coherent coordinated transit system that maximizes the productivity of the existing Ardent Solutions (formerly the Allegany/Western transportation providers by maximizing under- Steuben Rural Health Network), founded in 1994, utilized capacity. is an established, highly visible rural health network comprised of service providers and community lead- E-44 A comprehensive social marketing plan for transit and how to ride the bus and understand public transportation that is working to raise the value of being connected. awareness of transportation throughout the county. A volunteer driver program is run through the Office of Aging, administered through RSVP

M The Access Allegany Travel Training program at Catholic Charities. Volunteer recruiting and

M teaches people with disabilities and older scheduling is done through the Transportation M M

M adults to travel safely and independently using Link-Line. M M

M public transportation.

M Transportation Link-Line Repository M

M The Transportation Link-Line, launched in 2014, is

M The ACCESS Allegany One-Stop Call provides

M trip planning assistance, as well as the broker- an information and assistance service that connects M

M age of non-emergency medical transportation people in Schuyler County and neighboring com- M utilizing both public and private transit provid-

M munities with transportation options. Transporta- M ers.

M tion Link-Line was funded by a one-time Veterans M M

M Schuyler County Transportation and Community Living Initiative (VT- M

M The ARC of Schuyler County implemented a mobil- CLI) grant, NYS Department of Transportation, and M

M ity management program after receiving a combina- Schuyler County Office for the Aging. M tion of JARC and New Freedom funds. With these M M funds, they hired a Mobility Manager to coordinate Tompkins County transportation and related issues in Schuyler County, Mobility Management is coordinated by the Tomp- including Schuyler County Transit, which serves the kins County Department of Social Services (DSS). rural parts of the county and contracts with the ARC This effort was formed through a collaboration be- to operate service. tween public entities and private institutions under the oversight of the region’s MPO (ITCTC). In 1997, Schuyler County employs a Mobility Manager and a three transit agencies were consolidated as Tomp- Call Center Representative. kins Consolidated Area Transit (TCAT). Since 2006 the DSS has had this responsibility, managed by a Mobility Management Strategies Chief Transportation Planner who acts as the Mobil- Priority mobility management activities for Schuyler ity Manager. Tompkins County DSS coordinates all County include: TCAT transit services, Cornell University TDM efforts, the MPO, and other programs and initiatives. The Mobility Manager is coordinating with other counties to integrate regional transportation in the seven county region to provide access Mobility Management Strategies important hubs like the Regional Medical Cen- DSS utilizes the Way2Go program to admin- ter. ister many of its mobility management strategies, including the one-call/one-click resource, They are piloting a ridesharing program to travel training, mobility manager outreach, and connect rural residents to employment in part- other programs. nership with neighboring counties through the SouthernTierRideshare.com program (coordi- They have a car share membership program nated with Chemung and Steuben Counties). through Zimride, called the Tompkins Ride- share Program, which has 19,000 enrolled They are working with Tri-County Mobility users and partners with 100 employers in the Managers to provide continued outreach to region. the veteran population and develop a rideshare program to help veterans access appointments There is also a program to pay for taxi rides or at the Bath Veterans Medical Center. car share to transport clients to job interviews. There is a travel training and bus buddy program to help people orient themselves with

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 Additionally, DSS oversees a volunteer driver E-45 program connecting people with transportation options to regional medical centers.

Costs M M M

The annual salary cost of a (single) Mobility Man- M M M M ager (overhead and program function cost addi- M M tional) might range between $30,000 and $60,000, M M depending on whether the Mobility Manager is part- M M or full-time. The cost to train and support Mobility M M

Managers is estimated to be between $50,000 and M M

$100,000 per year, and might best be accomplished M M M through a consulting contract unless in-house ex- M M pertise in this area is developed. M M M M

Potential Funding Sources M M M The cost of funding a Mobility Manager is allowed under Section 5310 Enhanced Mobility for Seniors and People with Disabilities and Section 5307 Ur- ban Area Formula Grants under the presumption that the Mobility Manager provides functions pertinent to each program. In each case, this is considered to be a capital cost, and hence, Federal funds from these programs are available at an 80/20 match.

Mobility Managers in other New York counties are supported by New York State Operating Assistance (STOA), county funds, contributions from partner organizations, and in-kind services as well as Section 5310 funds.

Potential Lead or Partner Organizations

Entities housing the Mobility Managers across New York State include public transit systems, county Of- fices for the Aging or Departments of Social Servic- es, rural health networks, local chapters of NYSARC, municipalities, and nonprofit organizations. E-46 E-7 HOME HEALTH AIDES

E-7.1 VANPOOLS

V Vanpool is the organized, shared use of a vehicle by people traveling to the same des- V

V tination. The van is typically provided by a local transit authority, nonprofit group or V V

V employer. The vanpool is incentivized by allowing participants to use special facilities, V V such as high occupancy vehicle (HOV) lanes and preferred parking. Participation in a vanpool is further incentivized by decreased costs from gas and vehicle maintenance. Typically, vanpool members work out agreements amongst themselves for paying for gas and vehicle maintenance, as well as scheduling which member will drive the vehicle.

Vanpool services are most attractive to employees commuting from transit-poor locations. In addition, the potential cost-savings and opportunity for preferred parking can also make vanpooling a desirable option. For employers interested in setting up a vanpool service, one of the simplest ways is to purchase a “sprinter van.” These vans to not require special licenses, so they can be used for meetings as well as commuting purposes.

BENEFITS POTENTIAL CHALLENGES

Opens job markets to persons with low income and other transit-dependent individuals Vanpools can be relatively easily implemented but require financing Partnerships with employers may provide opportunities to reduce costs Vanpools require partnerships with employers or local agencies/organizations

Application for the NYMTC Planning Area ing, also available through 511NY Rideshare, might be another option for this group of workers.) A transportation gap mentioned in all of the suburban counties’ public workshops was the lack of fea- Examples of Best Practices sible options for home health aides traveling from NYC locations to clients’ homes in Nassau, Suffolk, Pace’s Vanpool Services, Pace, IL is comprised Rockland, Putnam, and Westchester counties. Re- of four different programs, the Advantage Program, verse commute bus and train schedules and long the Vanpool Incentive program, and a traditional ride distances make such trips inconvenient, time-con- share program. The Advantage Program provides a suming and costly. Vanpool services, coordinated transit alternative to persons with disabilities that through 511NY Rideshare by an agency that funds commute on a regular basis to work sites or reha- home health care services or a Mobility Manager, bilitative workshops. This program not only provides could offer a solution to this service gap. (Carpool- service to persons who might otherwise request

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017 ADA paratransit service from Pace, it also is an al- E-47 ternative for those people living outside the ¾ mile ADA paratransit service area. The Vanpool Incentive program provides a group of commuters with a van and pays for fuel, maintenance, insurance, and tolls V for a flat, monthly fare. V V V V

Costs V V V Costs vary by route distance and hours of operation, and are shared by vanpool participants; the riders usually split the cost of the driver’s share.

Potential Funding Sources

Section 5310 Enhanced Mobility for Seniors and People with Disabilities

Section 5307 Urban Area Formula Grants (reverse commute services)

Contributions from agencies that fund home health services

Potential Lead or Partner Organizations

County departments of aging or other organizations that fund home health services for older adults or people with disabilities

Mobility Manager