45148-005: Greater Colombo Water And

Social Safeguard Monitoring Report

March 2019

SRI: Greater Colombo Water and Wastewater Management Improvement Investment Program - Tranche 1 & 2

Prepared by National Water Supply and Drainage Board for the Asian Development Bank. This Social Safeguard Monitoring report is a document of the borrower. The views expressed herein do not necessarily represent those of ADB's Board of Directors, Management, or staff, and may be preliminary in nature. Your attention is directed to the “terms of use” section of this website. In preparing any country program or strategy, financing any project, or by making any designation of or reference to a particular territory or geographic area in this document, the Asian Development Bank does not intend to make any judgments as to the legal or other status of any territory or area

Greater Colombo Water & Wastewater Management Improvement Investment Programme

National Water Supply & Drainage Board

ANNUAL SOCIAL SAFEGUARD MONITORING

REPORT-2018

Project Management Unit Greater Colombo Water & Wastewater Management Improvement Investment Programme National Water Supply & Drainage Board

No.65, St. Lawrence Road Colombo 06 Social Safeguard Annual Monitoring Report - 2018

NOTE The annual safeguard monitoring report for year 2018 is mainly based on the status of the sub projects, progress of pipe laying work, land acquisition ,Building construction and location changes in proposed constructions under the Project 01 and Project 02 in Greater Colombo Water and Wastewater Management Improvement Investment Program during the year 2018.

Social Safeguard Annual Monitoring Report - 2018

Contents List of Tables ...... v List of Figurers ...... vi Abbreviations ...... vii 01 Introduction ...... 1 01.1 Project implementing area ...... 1 02 Purpose of the Report ...... 1 03 Legal Frame Work for Resettlement Plan ...... 2 04 Scope of the Project ...... 4 04.1 System Rehabilitation- Colombo North Area (Package 01) ...... 4 04.1.1 Scope of Work ...... 4 04.1.2 Package I Area Map ...... 5 04.1.3 Project Goal and Scope of Work ...... 6 04.1.4 Present Progress ...... 6 04.1.5 Functioning of Grievance Redress Mechanism of Package I ...... 7 04.1.6 Occupational & Public safety at site ...... 8 04.1.7 Mitigation Measures ...... 9 04.1.8 Displaying Notice board ...... 11 04.1.9 Road reinstatement...... 13 04.1.10 Restore of Third Party damages ...... 13 04.1.11 HIV/AIDS & STD and Dengue Prevention Programme ...... 14 04.2 System Rehabilitation- Colombo East Area (Package 02) ...... 15 4.2.1 Package II Area Map ...... 15 04.2.2 Present Progress ...... 16 04.2.3 Functioning of Grievance Redress Mechanism of Package II ...... 17 04.2.4 Awareness programme for residents at Cerpentine NHDA Housing Scheme ...... 18 04.2.5 Awareness programme at Maligawatta NHDA Housing scheme ...... 19 ...... 19 4.2.6 Displaying Notice board ...... 19 04.2.7 Images of Social Safeguard and Environmental Safeguard related Activities ...... 20 04.3 Construction of NRW office in Maligakanda ...... 26 4.3.1 Images of Social Safeguard and Environmental Safeguard related Activities ...... 28 04.4 Construction of Ellie house Area Engineer’s office ...... 29 Current status:- ...... 29 05 Scope of the Project (Project 2 -ADB Components) ...... 31 05.1 Current status of the Project ...... 31

Social Safeguard Annual Monitoring Report - 2018

05.1.1 System Rehabilitation- Colombo West Area (Package 03) ...... 31 05.1.2 Scope of work and Project Goals...... 31 05.1.3 Project Goal and Scope of Work ...... 32 5.1.4 Package III Area Map ...... 33 05.1.5 Pipe laying and other work ...... 34 05.1.6 House to House Survey...... 35 5.1.7 Displaying Notice board ...... 35 5.1.8 Occupational and public Safety at Night time ...... 36 5.1.9 Unsuitable soil Transporting and Dumping ...... 36 5.1.10 Prior Notice distribution ...... 37 5.1.11 Major Social & Environmental Safeguard activities done by the Contractor ...... 37 5.1.12 Road Reinstatement ...... 41 05.1.13 Functioning of Grievance redress mechanism of Package III ...... 42 05.2 System Rehabilitation- Colombo South Area (Package 04) ...... 43 05.2.1 Scope of work ...... 43 5.2.2 Package IV Area Map ...... 44 05.2.3 Project Goal and Scope of Work ...... 45 05.2.4 Pipe laying and other work ...... 45 05.2.5 House to House Survey...... 46 5.2.6 Health, Safety & Environmental Management ...... 46 5.2.7 Displaying Notice board ...... 47 05.2.8 Action taken to minimize the impact ...... 48 05.2.9 Functioning of Grievance Redress Mechanism of Package IV...... 50 05.3 Construction of New Training Center with Hostel facility.-Thelawala ...... 51 05.4 Construction of office buildings for Area Engineer- Pamankada ...... 53 05.5 Booster pump house and care taker quarters at Eli house reservoir site ...... 53 06. Public awareness activities done by the project Media Consultant...... 55 06.1 Basic Details ...... 55 06.2 Bowser Branding ...... 56 06.3 Notice Board Fixing ...... 56 06.4 Bus Branding ...... 58 06.5 T shirts ...... 59 06.6 Paper Notice ...... 59 06.7 Base line survey...... 59 06.8 Awareness Materials ...... 59 06.9 Awareness Program for Three wheel Drivers...... 60

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Social Safeguard Annual Monitoring Report - 2018

6.10 An awareness program to educate the officers in charge of all the police stations in Colombo City limits ...... 61 6.11 Colombo City Tour for Students ...... 62 07. Public awareness activities in underserved settlements by the project NGO ...... 63 07.1 Basic Details ...... 63 08. Conclusion and further actions ...... 65 09. Annexes ...... 66

Social Safeguard Annual Monitoring Report - 2018

List of Tables

Table 04.1 Basic Details of Colombo North Package

Table 04.2 Present Progress of the Package I

Table 04.3 Basic Details of Colombo East package

Table 04.4 Present Progress of the Package II

Table 04.5 Basic Details of construction of NRW office in Maligakanda

Table 04.6 Basic Details of construction of Eli house Area Engineer office

Table 05.1 Basic Details of Colombo West Package

Table 05.2 Present Progress of the Package III

Table 05.3 Basic Details of Colombo South Package

Table 05.4 Present Progress of the Package IV

Table 05.5 Basic Details of construction of New Training Center with Hostel

Facility

Table 05.6 Basic Details of Construction of Booster pump house at Elihouse

Table 06.1 Basic Details of Awareness Generation and Media Consultant

Table 06.2 Location for Erecting Notice board

Table 07.1 Basic Details of Consultancy Services for Community Mobilization, Awareness and Behavior Change

Social Safeguard Annual Monitoring Report - 2018

List of Figurers

Figure 04.1 Project location map (Package I) Figure 04.2 Project location map (Package II) Figure 05.1 Project location map (Package III) Figure 05.2 Project location map (Package IV)

Social Safeguard Annual Monitoring Report - 2018

Abbreviations

ADB Asian Development Bank AGMC Awareness Generation Media Consultant CMC Colombo Municipal Council GCWWMIIP Grater Colombo Water & Wastewater Management Improvement Investment Programme GRC Grievance Redress Committee GRM Grievance Redress Mechanism HSEM Health, Safety & Environmental Manager LAA Land Acquisition Act MFF Multi-Tranche Financing Facility NGO Non-Government Organization NHDA National Housing Development Authority NIRP National Involuntary Resettlement policy NRW Non-Revenue Water NWSDB National Water Supply & Drainage Board PCP Public Communications Policy PMU Project Management Unit RP Resettlement Plan PPE Personal Protective Equipment SPS Safeguard Policy Statement UDA Urban Development Authority

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Social Safeguard Annual Monitoring Report - 2018

01 Introduction

The Greater Colombo Water and Wastewater Management Improvement Investment Program (GCWWMIIP) aims at delivering better urban water supply and sewerage services in an effective and efficient manner in Greater Colombo area. The Investment Program comprises: (i) establishing Colombo-wide NRW reduction mechanism; (ii) rehabilitating the water distribution network; (iii) strengthening institutional, operational and implementation capacity of National Water Supply and Drainage Board (NWSDB) and Colombo Municipal Council (CMC);(iv) increasing public awareness on NRW; and (v) improving wastewater management in the Greater Colombo Area beyond Colombo city. The investment program is to be implemented from 2015 to 2019.The program uses a Multi-Tranche Financing Facility (MFF) investment approach for Project 1 & 2. MFF will concentrate on improving water supply in North & East part of Colombo city under the project 1 and West & South part of the Colombo city under the project 02. The initial target for project 01 and Project 02 is to reduce the overall NRW in Colombo city from the current 49% to less than 18% by the end of 2020. 01.1 Project implementing area

a. Area covered under the Project 01

1) Package 1 : Mattakkuliya ,Modara ,Kotahena, Grandpass ,Bloemendal 2) Package 2 : Welikada,Boralla, Dematagoda, Maligawatta(part) Maradana

b. Area covered under the Project 02

1) Package 3 : Fort, Slave Island, Part of Kollupitiya, Union Place 2) Package 4 : Nrahenpitiya, Part of Cinnamon Gardern, Thimprigassya ,Bambalapitiya, Havelock Town, Wellawatta, Kirulapone,

02 Purpose of the Report

This Annual Safeguard Monitoring Report has been prepared for aforementioned investment programme which involves: (i) increase water supply availability and efficiency in Colombo; (ii) enhance the distribution system and reduce NRW; (iii) establish a mechanism to reduce NRW; (iv) enhance institutional, operational and project management capacity of NWSDB.

The ADB Public Communications Policy (PCP 2011) refers the Safeguard Policy Statement (SPS 2009) with respect to information disclosure related to project safeguard documentation states that ADB shall post on its website the safeguard documents submitted by the borrower and/or client. These safeguard documents include Resettlement (RP), and the social safeguard and environmental monitoring reports. It requires that monitoring report shall be submitted periodically over the total

Social Safeguard Annual Monitoring Report - 2018 implementation period of the project, covering Environment, Resettlement and social safeguard issues.

The above requirements are spelled out in this Social Safeguard Monitoring Report of the Project for the year of 2018.

03 Legal Frame Work for Resettlement Plan

The Resettlement Plan for GCWWMIIP has been prepared according to the National Involuntary Resettlement Policy (2001) and ADB Safeguard Policy Statement 2009. The land owners who lose land due to the project will be compensated at replacement value or land for-land where feasible. The policy framework and entitlements for the Project are based on national laws: The Land Acquisition Act, 1950 (LAA, amended in 1979) the National Involuntary Resettlement Policy, 2001 (NIRP); and ADB’s Safeguard Policy Statement 2009.

The survey and assessment undertaken during preparation of the project indicated that the project will entail some degree of resettlement impact. Therefore GCWWMIIP is designed to minimize land acquisition and resettlement impacts. The Project will:

1. Utilize existing lands for rehabilitation of existing water supply facilities. 2. Utilize vacant Government land to the extent possible for new facilities. 3. Where Government land is unavailable due to constraints (proximity and elevation requirements) in locating facilities, land selected will minimize any dislocation.

The above aspects are addressed as relevant in this report.

Social Safeguard Annual Monitoring Report - 2018

Greater Colombo Water and Wastewater Management Improvement Investment Program (Project 01) (ADB Components)

Social Safeguard Annual Monitoring Report - 2018 04 Scope of the Project

Under project 01, Following packages are proposed

1. System Rehabilitation- Colombo North Area (Package 01) 2. System Rehabilitation- Colombo East Area (Package 02) 3. NRW office for Maligakanda 4. Area Engineer’s office at Eli house reservoir site.

04.1 System Rehabilitation- Colombo North Area (Package 01)

Table 04.1 Basic Details of Colombo North package

System Rehabilitation for NRW Reduction in North of Colombo City CWSSIP/ADB/CIVI Contractor: TODA Corporation and Sierra Construction (Pvt) Ltd JV L/ICB/01 Date of award : 30th October 2014 Date of Commencement: 05th January 2015 General Contract Contract Period : 42 months Data Date of Completion : 13th July 2018 (Under evaluation for EOT ) Contract Amount : US$ 14,651,741.52 & LKR 5,457,871,904.92

04.1.1 Scope of Work

Under the title of ‘System Rehabilitation for NRW Reduction in North of the Colombo city’ is an integral part and the project 1 of the Colombo Water and Waste Water Management Improvement Programme funded by the Asian Development Bank (ADB) and the Government of Sri Lanka and it is expected to rehabilitate the pipe line network for water supply with particular emphasis on reducing the present high level of None Revenue Water (NRW) and establishing District Metered Areas (DMA) so that the National Water Supply & Drainage Board (NWSDB) is able to monitor NRW on a continuous basis and take remedial measures to minimize physical water losses. This contract includes pipe replacement, relining, bursting, transferring service connections, setting up DMAs by installing valves and flow meters in identified locations carrying out monitoring and performing all connected work essential to confirm by measurement that the physical water losses of the commissioned new system is below 18% after the construction is complete. It is noted that the present NRW level is estimated to be around 49%. This Contract is for the water supply distribution network improvement in the group of subzones 1, 2,3,4,5,6,9,10,11 & 26 which constitute sixteen DMAs. The Name of the ten DMAs of the Colombo City North Area within the Colombo Municipal Council limits respectively are;

Social Safeguard Annual Monitoring Report - 2018  Ellie house Mattakkuliya Riverside DMA (DMA 1)  Ellie house North East DMA (DMA 2A , 2B)  Ellie house Mattakkuliya Seaside DMA (DMA 3)  Ellie house East DMA (DMA 4A , 4B)  Ellie house South DMA (DMA 5A ,5B ,5C)  Ellie house South Central DMA (DMA 6)  Ellie house Adjacent North DMA (DMA 9A , 9B)  Ellie house Adjacent West DMA (DMA 10)  Ellie house West DMA (DMA 11A , 11B)  Gothatuwa CMC North End DMA (DMA 26)

04.1.2 Package I Area Map

Figure 04.1 Project location map (Package I)

Social Safeguard Annual Monitoring Report - 2018 04.1.3 Project Goal and Scope of Work

Goal: 1) Rehabilitation of North of Colombo city water supply scheme, update GIS database and DMA design 2) Establishment of hydraulically isolated DMAs for easy monitoring and reduction of water losses 3) Carryout NRW management within each DMA and reduce NRW to below 18% Original Scope: 1) Approximately 104km of pipe lines to be laid 2) Transfer nearly 23,200 service connections 3) Nearly 9km is considered to be rehabilitated with trenchless technology (Descaling, re-lining and pipe bursting).

04.1.4 Present Progress Table 04.2 Present Progress of Package I

Construction DMAs Number Total length Total work Completed : work to be (m) done (m) percentage done in 8 DMA 1 7792 7792 100% DMAs , DMA 3 3641 3641 100% NFM, SFM and TM DMA 2A 18239 18239 100% DMA 2B 20912 20912 100% DMA 4A 5613 4438 79% DMA 4B 5811 4723 81% DMA 5A 7590 7590 78% DMA 5B 6865 6865 100% DMA 5C 6772 228.1 3% DMA 6 7408 567 8% DMA 9A 22010 22010 100% DMA 9B 7329 4648 63% DMA 10 11201 1798 16% DMA 11A 5545 0 0% DMA 11B 15896 15896 100% DMA 26 2755 1091 40% Northern feeder 3701 1050 28% Main Southern feeder 7256 4611 60% Main Transmission 2285 1161 54% Main

Social Safeguard Annual Monitoring Report - 2018

As per to the traffic condition of the area, more than 70% of pipe laying work schedule at the night time.

04.1.5 Functioning of Grievance Redress Mechanism of Package I

To effectiveness of the Grievances redress mechanism, a new hotline number was introduced for each packages .Introduced hotline number clearly display in all notice board where fix in every construction sites. In addition to that, this hotline number mainly handle by the PIU staff of the NWSDB. After receiving the complaint from affected parties, complaint directly forward to contractor for immediate action. NWSDB PIU staff follow-up the all received complain until solve the issue.

Social Safeguard Annual Monitoring Report - 2018

During the year 2018, 102 complaints received to the project and reported complaints were solved at the site level. There are not any outstanding issue for the period of 2018.Recived complaints related to Water leakage, No water complaints, House connection damages, Dust controlling issue and Road reinstatement issue. Impact of the reported issues is temporary and problem can be solved within the short term period.

Received details of complaints attached as annexure 01

04.1.6 Occupational & Public safety at site

The contractor is equipped with all the safety gear for workmen, equipment necessary for road safety during the night work including lighting, excavation and road reinstatement. All the safety equipment especially footwear, safety jackets, helmets, etc. should be supplied to the workers according to the job assigned to them.

Social Safeguard Annual Monitoring Report - 2018

Safety meeting at the site-Regarding the workers safety

04.1.7 Mitigation Measures  Dust Control and site cleaning work

Generally dust generating due to the excavation for pipe laying, material handling, and site clearance and vehicle movements on roads. With the increase of work locations and due to the necessity for dust controlling during prevailing hot and windy weather, an additional new bowser of 1,300 L was newly purchased by the contractor during the year 2018. Just after the pipe laying work completed, an additional labors have been engage for site cleaning work in every construction sites. It is one of main reasons for minimize the public complain about dust and cleanliness of the sites. Sometimes critical or main roads are washed after the pipe laying completed by the contractor .NWSDB PIU staff monitoring these type of work.

Social Safeguard Annual Monitoring Report - 2018

Dust Controlling & Site cleaning work

 Loudspeaker announcement As prior information, loud speaker announcement arrange for every scheduled water cut in affected area at Colombo north. It is very useful for water users of NWSDB to collect water for their daily consumption. Print media and electronic media also use for make aware the public regarding the water cut. These action caused to minimize the public grievances.

Loudspeaker announcement

Social Safeguard Annual Monitoring Report - 2018  Temporary Water supply through the water bowser Due to the unexpected water interruption, contractor provided bowser water supply facility to residents of affected area.

Bowser water supply

04.1.8 Displaying Notice board

Notice boards are used to focusing on the most important aspects. Therefore NWSDB PMU and PIU decided to place new notice board in every ongoing construction site and advised the contractor to design and placing new notice board including project name, Hotline number and other relevant information. Mainly three different type of notice boards were introduced to contractor by the NWSDB. One is for construction site and the other one is for main roads which pipe laying work continuing and rest one is for main entry point of project area (Project Boundary). Second type of notice board help motorist or pedestrian to avoid the construction area before entering and third type of notice board is the largest one and given project information about project cost, Date of completion, funding agency, project map and other relevant information. Before placing Notice board which design for main roads and project entry points, NWSDB PIU staff and contractor representative jointly visited the site to find the suitable location for placing notice board.

Social Safeguard Annual Monitoring Report - 2018

1st Type-Construction site

2nd type –Main road which construction is started

3rd Type-Main entry points of project area

Social Safeguard Annual Monitoring Report - 2018 04.1.9 Road reinstatement

After the pipe laying completed, it is very important to maintain roads as existing level or rather than that. Hence contractor mainly consider about the road reinstatement work where pipe laying work completed. Previously permanent reinstatement work started after the pipe laying, pressure testing and house connection transferring work completed. But it will take few weeks to complete the aforesaid work. Therefore PIU instructed to do the Permanent reinstatement just after the pipe laying completed in major and congested road. Temporary reinstatement work do the by roads and other small roads and these roads well maintain until do the permanent reinstatement. NWDSB and Colombo municipal council monitor the road reinstatement work and it is caused to minimize the public inconveniences and grievances.

04.1.10 Restore of Third Party damages

During the pipe laying, there may be a possibility to damage third party properties like Sewerage line, Telephone cable, Electricity cable, storm water line and public or private propeties.in this situation contractor fully attend recorded third party damages under the supervision of PIU staff. Most of the third party damage’s claim via insurance company but in some damages unable to claim via insurance company and contractor happened to bear the own cost for damages.

Social Safeguard Annual Monitoring Report - 2018

04.1.11 HIV/AIDS & STD and Dengue Prevention Programme

A special programme for HIV/AIDS and Dengue prevention programme was conducted on 28/12/2018 at Pradeepa Hall, Modara Street, Colombo 15 by the contractor. A Leading organizations in Sri Lanka which called as Healthy Lanka 4U conducted this programme.

The HIV/AIDS & STD awareness program consisted with following 3 components.

1. Need Assessment and Health Camp – For the Client, Consultant and Contractors employees. monitored the employees BMI, Blood Sugar level, Blood pressure level…etc.- resource professional will do it. Stationaries (note book, pen, leaflets…etc.) to be provided to the employees. 2. TOT (Trainer of Trainer) program. 3. Surrounding Community Awareness program. – A program for the CBO leaders of the project area, WUGs and other civil organizations.

Social Safeguard Annual Monitoring Report - 2018 04.2 System Rehabilitation- Colombo East Area (Package 02)

Table 04.3 Basic Details of Colombo East package System Rehabilitation for NRW Reduction in East of Colombo City CWSSIP/ADB/CI Contractor : Kolon Global Corporation VIL/ICB/02 Date of Award - 12th March 2015 Date of Commencement - 13th July 2015 Contract Period - 48 months Date of Completion - 12thJuly 2019 Contract Amount - US$ 20,470,112.96 & LKR 5,446,449,460.80

Goal: 1. Rehabilitation of East of Colombo city water supply scheme, update GIS database and DMA design 2. Establishment of hydraulically isolated DMAs for easy monitoring and reduction of water losses 3. Carryout NRW management within each DMA and reduce NRW to below 18% Scope: 1. Approximately 145km of pipe lines to be laid 2. Transfer nearly 22,000 service connections

4.2.1 Package II Area Map

Figure 04.2 Project location map (Package II)

Social Safeguard Annual Monitoring Report - 2018 04.2.2 Present Progress

Table 04.4 Present Progress of Package II Construction : DMAs Total length Total work done Completed work to be (m) (m) percentage done in 11 DMA 17A 7792 - DMAs and 0% Feeder main DMA 17B 5126 4003.80 8% DMA 17C 11,485 77.40 1.5% DMA 18 25,353 24,357.40 98.32% DMA 23A 10,800 1285.17 11.90% DMA 23B 3588.5 1154.01 32.16% DMA 24 10121 746.85 7% DMA 25 15447 15447 100% DMA 27A 5537.14 5537.14 100% DMA 27B 13,621 8,481 63% DMA 27C 11,985 1701.79 14.2% DMA 27D 4,415 11.90 0.27% DMA 28A 2,377 759 31% DMA 28B 6,319 780 12% DMA 29A 6507 0% DMA 29B 2,925 0% DMA 30A 2047 2047 100% DAM 30B 4432 4,161 93% DMA 30C 2493 2493 100% DMA 30D 146 146 100% Thusrtan Road 1179 1179 100% Kirula Road 1650 1650 100% Park Road 771 771 100% Feeder Main 12498 5,605 45%

More than 70% of pipe laying work scheduled at night time to minimize the disturbance the public. Although some selected by roads and by lane pipe laying work are doing in the day time by considering the congestion of the area.

Social Safeguard Annual Monitoring Report - 2018

04.2.3 Functioning of Grievance Redress Mechanism of Package II

A project-specific grievance redress mechanism (GRM) has been established to receive, evaluate, and facilitate the resolution of affected person’s (AP‟s) concerns, complaints and grievances about the social and environmental performance of GCWWMIIP. To effectiveness of the Grievances redress mechanism, a new hotline number was introduced for each packages .Introduced hotline number clearly display in all notice board where fix in every construction sites. In addition to that, this hotline number mainly handle by the PIU staff of the NWSDB. After receiving the complaint from affected parties, complaint directly forward to contractor for immediate action. NWSDB PIU staff follow-up the all received complain until solve the issue.

During the reporting period of 2018, Received 37 complaints and all the issues were solved at the site level with the support of the NWSDB project staff, Water board O & M staff, Electricity board and Drainage division of Colombo Municipal Council. There is no any outstanding issue of the reported year. Reported complaints can be categorized as, Water line damages, Water Leakages,

Social Safeguard Annual Monitoring Report - 2018 Electricity cable damages, sewer line damages, road damages, dust controlling issue and road reinstatement issues. Generally these type of issues can solve within the short term period and therefore impact of the public is temporary. Received complaint details attached as annexure 02

04.2.4 Awareness programme for residents at Cerpentine NHDA Housing Scheme

Water supply system rehabilitation in NHDA housing scheme is another one of the main components of the project. Rehabilitation work already started in Maligawatta NHDA housing scheme in 2017 .In the year 2018, another water supply rehabilitation work started at Cerpentine housing scheme. Before starting the rehabilitation work, some awareness programme and households visit were done in this housing scheme. Meanwhile, project team (NWSDB & Contractor) had several discussion with condominium management committee of the housing scheme regarding on going activities and proposed rehabilitation plan of the water supply.

Social Safeguard Annual Monitoring Report - 2018 04.2.5 Awareness programme at Maligawatta NHDA Housing scheme

During the water supply rehabilitation and water meters replacing to easily access location at Maligawatta NHDA housing scheme, discussion arranged with the residents of the scheme and make them aware of the ongoing project and benefits what they can obtained after completion the project. Maligawatta area Engineer, Zone officer of Maligawatta housing scheme, Project sociologist and relevant project engineers and contractor representative took part for these meetings.

4.2.6 Displaying Notice board

GCWWMIIP decided to place new notice board in every construction site. Project name, Hotline number and other relevant information were included to the notice board. Two different type of notice board were placed and one is for closer to the daily pipe laying site and the rest one is for main roads which pipe laying work continuing.

Social Safeguard Annual Monitoring Report - 2018

04.2.7 Images of Social Safeguard and Environmental Safeguard related Activities

1.1 Traffic Arrangements – Signs & Warnings for Road Users.

Social Safeguard Annual Monitoring Report - 2018

1.2 Site Safety Arrangements – Shoring At Deep Excavation Sites

1.3 Electrical Safety at Sites.

Social Safeguard Annual Monitoring Report - 2018 1.4 Use of Personal Protective Equipment at Sites.

1.5 Prior Notice Distribution before starting pipe laying

Social Safeguard Annual Monitoring Report - 2018 2.1 Road Cleaning &Dust Control

2.2 Removal of Excavated material/Spoil Material

Social Safeguard Annual Monitoring Report - 2018 3.0 Training & Development. 3.1 Training for Technical Officers

3.2 Safety Induction Training for newly recruited staff.

Social Safeguard Annual Monitoring Report - 2018 3.3 Training for Laborers

3.4 Training for Machine Operators

3.5 Toolbox meeting for workers

Social Safeguard Annual Monitoring Report - 2018

04.3 Construction of NRW office in Maligakanda

Table 4.5 Basic Details of Construction of NRW office in Maligakanda Construction of Proposed NRW Office Building at Maligakanda

GCWWMIIP/ADB/ Contractor : Link Engineering (Pvt)Ltd BUILD/ Date of Award : 23rd March 2017 Date of Commencement : 24th April 2017 NRW/NCB/03 Contract Period : 18 months th General Contract Date of Completion : 24 October 2018 Data Contract Amount : LKR 344,252,196.84

Scope of Work This contract is for construction of proposed NRW office building at Maligakanda. This proposed building is designed to construct as seven stories building. The work comprises of construction of all the stories (including roof slab)in the building with a total floor area of approximately 3300 , including the provision of basic services and utilities such as design 2, supply & installation of bellow items �  Air conditioning system  Elevator systems, Design  Lightening protection system  CCTV/ Security system  Telephone, local area network system & public addressing systems

Social Safeguard Annual Monitoring Report - 2018 Current Status:  Internal plastering work for 2nd floor  Internal plastering work for 3rd floor  Brick work for 4th floor  Brick work for 5th floor Note: The land belongs to NWSDB (Water Board) and there is not any resettlement impact to public.

Social Safeguard Annual Monitoring Report - 2018 4.3.1 Images of Social Safeguard and Environmental Safeguard related Activities

Dengue inspection and dengue prevention at site

Debris removal

Social Safeguard Annual Monitoring Report - 2018 04.4 Construction of Ellie house Area Engineer’s office Table 04.6 Basic Details of construction of Eli house Area Engineer office

Construction of Proposed Area Engineer’s Office at Elli House GCWWMIIP/ADB/BUILD/ Contractor : Darinton Construction (Pvt) Ltd. Date of Award : 17th June 2016 ELLIE/NCB/02R Date of Commencement : 20th July 2016 General Contract Data Contract Period : 18 months Initial Date of Completion : 19thJanuary 2018 Extension : 30th September 2018 Contract Amount : LKR 203,560,313.00 The Scope Work of the contract is construction of three storied building with floor area of 1288.5m2 and associated landscaping works for the Area Engineer’s office at Mattakkuliya. Scope of Work The work consists of all structural works and finishes, supply and installation of network system PAB system, Lightning protection system, Public addressing system, Fire protection and detection system. Supply and Installation of passenger lift, supply and installation of VRV air conditioning system, supply and installation of 500kv generator and supply of furniture etc

Current status:- Following Balance works are in progress  CCTV, PABX, PA  Construction of Generator room  Construction of Chain –link fence  External drains and Sewer lines  Construction of retaining wall  Landscape and road  Construction of main gate  Construction of security hut  Construction of Budumedura  Water Sump

Note: The lands belongs to NWSDB (Water Board) and there isn’t any Involuntary Resettlement impact.

Social Safeguard Annual Monitoring Report - 2018

Greater Colombo Water and Wastewater Management Improvement Investment Program (Project 2) (ADB Components)

Social Safeguard Annual Monitoring Report - 2018 05 Scope of the Project (Project 2 -ADB Components)

Under project 02, Following packages are proposed. 1. System Rehabilitation- Colombo West Area (Package 03) 2. System Rehabilitation- Colombo South Area (Package 04) 3. Construction of New Training Center with Hostel facility.-Thelawala and LS Yard at Polwatte 4. Construction of office buildings for Area Engineer- Maharagama 5. Construction of office buildings for Area Engineer- Pamankada 6. Booster pump house at Eli house reservoir site

05.1 Current status of the Project

05.1.1 System Rehabilitation- Colombo West Area (Package 03)

Table 05.1 Basic Details of Colombo West Package System Rehabilitation for NRW Reduction in West of Colombo City CWSSIP/ADB/CIVIL Contractor : China Harbour Engineering Company Limited and /ICB/03 China Geo Engineering Corporation Joint Venture, Date of award : 20th October 2016 General Contract Date of Commencement : 01st March 2017 Data Contract Period : 48 months Date of Completion : 28th February 2021 Contract Amount : LKR 6,354,443,493.14

05.1.2 Scope of work and Project Goals.

This contract is for the water supply distribution network improvement in the group of subzones 7A, 7B, 7C, 8A, 8B, 12A, 12B, 12C, 13, 14, 15A, 15B, 15C, 16A, 16B, 19A, 19B, 21 and 22 which constitute Nineteen DMAs. The Name of the Nineteen DMAs of the Colombo City Western Area within the Colombo Municipal Council limits respectively are;

7A Ellie House south west (A) DMA 7B Ellie House South West (B) DMA 7C Ellie House South West (C) DMA 8A Ellie House Harbour DMA

Social Safeguard Annual Monitoring Report - 2018 8B Ellie House Harbour DMA

12A Ellie House Maharoof (A) DMA

12B Ellie House Maharoof (B) DMA

12C Ellie House Maharoof (C) DMA 13 Port City DMA 14 Maligakanda Railway DMA 15A Maligakanda West DMA 15B Maligakanda West DMA 15C Maligakanda West DMA 16A Maligakanda West Coastal DMA 16B Maligakanda West Coastal DMA 19A Maligakanda South West Coastal DMA 19B Maligakanda South West Coastal DMA 21 Maligakanda South Coastal DMA 22 Maligakanda North DMA

05.1.3 Project Goal and Scope of Work

Scope: -  Approximately 99 km of pipe lines to be laid  Transfer nearly 9,305 service connections  Nearly 19.9 km is considered to be rehabilitated with trenchless technology (de- Scaling, Re-lining, and pipe bursting)

Goal: -

 Rehabilitation of West of Colombo city water supply scheme, update GIS database and DMA design  Establishment of hydraulically isolated DMAs for easy monitoring and reduction of water losses  Carryout NRW management within each DMA and reduce NRW to below 18%

Social Safeguard Annual Monitoring Report - 2018 5.1.4 Package III Area Map

Figure 05.1 Project location map (Package III)

Social Safeguard Annual Monitoring Report - 2018 05.1.5 Pipe laying and other work

Pipe laying in DMA 12A, 12C, 15A, 15B, 7B, 8B, 8A, 14, 15C, 21 and 1000mm feeder main is in progress.

Table 05.2 Present Progress of the package Construction: Work DMA Total length (m) Total work done (m) Percentage % is in progress in DMA 7B, 8A, 8B, 7A 2506 642 26% 12A, 12C, 14, 15C, 7B 5684 3700 80.8% 15B, 21 and Feeder 7C 1610 522 14.8% main. 8A 7623 4524 51.1% 8B 2781 2470 82.4% 12A 8889 4546 51%

12C 1940 856 44% 14 2169 1774 82% 15A 3539 2149 61%

15B 4317 1979 46% 15C 5197 775 15% 16A 2837 521 18%

16B 5131 330 64% 19A 7719 588 8% 19B 22019 263 11% 21 18795 1680 9% 22 4877 1679 60.1% Feeder main 5639 1422 25%

Social Safeguard Annual Monitoring Report - 2018 05.1.6 House to House Survey

House to house reports of DMA 7C,7B8A,8B,12A,12C,14,15A,15B,15C,16A,16B,21 and 22 submitted and DMA 14 has been approved . the balance work will be cotinued in all other DMAs.

In consultation with the NWSDB, a handout in all three languages was drafted and has been distributed to the consumers in all DMAs. This handout gives an outline of the objectives and scope of the project as well as the benefits which the consumers will derive from it.

5.1.7 Displaying Notice board

As decision taken by the PMU and PIU, instructed to place new notice board in every construction site and also instructed to display the project name board. Project name, Hotline number and other relevant information were included to the notice board. Two different type of notice board were placed and one is for closer to the daily pipe laying site and the rest one is for main roads which pipe laying work continuing.

O2 project Name boards [5’ X 7’] installed at Ibbanwela Junction and Armour street junction to notify Public about the project.

Social Safeguard Annual Monitoring Report - 2018 5.1.8 Occupational and public Safety at Night time

Due to the pipe laying schedule in night time, contractors has provided sufficient number of Warning lights proper Illumination, direction and warning signage for the working area. Banks men will be provided with hand lights when necessary.

5.1.9 Unsuitable soil Transporting and Dumping

Due to the pipe laying activities, mud Siltation, road contamination, and dust generation can be happened. Therefore contractor has followed following mitigation measures to minimize the impact to public.  Ensure no soil see paging to road,  Material properly covered whilst transporting.  Tires must be well cleaned before leave site.  Dumping only in designated/approved areas.

Social Safeguard Annual Monitoring Report - 2018 5.1.10 Prior Notice distribution

Before starting a new site, Public Relation Officer of the contractor visit the site to educate the public about schedule works,

5.1.11 Major Social & Environmental Safeguard activities done by the Contractor

1. Regular site visits were carried out by Health, Safety and Environmental Manager (HSEM) with Site Engineers to ensure site safety system and Proper traffic arrangements are implemented. 2. Permanent Site safety officers are provided to monitor site safety conditions during night work. 3. Once in a week, HSEM was carried out Noise monitoring as mentioned in the Environmental Management Implementation plan to ensure no nuisance to public in the area. 4. Provided proper traffic and safety sign boards with warning lights at night when working at site. 5. Weekly special tool box talks were conducted and discussed traffic arrangements, PPE, Sign boards and underground utilities, and Dust controlling. 6. As directed by the NWSDB, HSEM was carried out a special site inspection with Safety officer to ensure “Public awareness sign boards” are placed in all roads. 7. Workers are wearing proper PPE when working at site. 8. Regular site visits were carried out by HSEM with Site Engineers during day times to check the

Social Safeguard Annual Monitoring Report - 2018

Tool Box Talks –Discuss Safety and ENV Regular management visits

Joint inspection with Consultant HSEM Continuous HSE monitoring

Environmental inspection at yard –Mosquito Discussing traffic plan with police officials breeding’s

Wearing proper PPE when at site Proper signs and warning lights arrange at night

Social Safeguard Annual Monitoring Report - 2018

Site inspection by HSE Director ,PM,HSEM Noise monitoring weekly by HSEM

HSEM issued Telephone card for safe workers Monthly HSE meeting by HSEM

Proper signs and warning lights arrange at night Weekly Tool box talks

Social Safeguard Annual Monitoring Report - 2018

Steel plates secured properly Site visit by HSEM with SE

Day visit by HSEM to check Environmental Proper Barricade provided condition

Noise monitoring weekly Safety induction for new comers

Social Safeguard Annual Monitoring Report - 2018

Pest controlling -Mosquito Traffic controller provided

5.1.12 Road Reinstatement

Road reinstatement is one of the major activity of the project. Permanent Reinstatements was carried out after completion of backfilling and compaction according to the specification.

Social Safeguard Annual Monitoring Report - 2018

05.1.13 Functioning of Grievance redress mechanism of Package III

During the reporting period of 2018, Received 06 complaints and all the issues were solved at the site level with the support of the, contractor (China Geo and China Harbor JV) and Drainage division of Colombo Municipal Council. Received complaints can be categorized as, Water Leakage, Sewer gully blocked, road reinstatement issues, road block and incomplete work of meter transferring. Received complaint details attached as annexure 03

Social Safeguard Annual Monitoring Report - 2018 05.2 System Rehabilitation- Colombo South Area (Package 04)

Table 05.3 Basic Details of Colombo South Package

System Rehabilitation for NRW Reduction in South of Colombo City

GCWWMIIP/ADB/CIV Contractor : Sinohydro Corporation Ltd IL/ICB/04 Date of Award : 10th January 2017 Date of Commencement : 5th June 2017 Contract Period : 48 months General Contract Data Date of Completion : 4th June 2021 Contract Amount : Rs.6,990,738,879.15

05.2.1 Scope of work

This contract constitutes improvement of the water supply distribution network in the group of 23 DMA or subzones namely 20A, 20B, 31A, 31B, 31C, 32A, 32B, 33A, 33B, 33C, 33D,34, 35A, 35B, 35C, 36A, 36B, 37A, 37B, 37C, 37D, 38A & 38B. There are Approximately 170 km of pipe lines, transfer nearly 35,000 service connections, nearly 15 km is considered to be rehabilitated with trenchless technology (Relining), Laying of approximately 155 km. of pipes of diameters laying from 1000 mm. to 63mm. The identification details of the above DMAs in south part of the Colombo City Area identified within the Colombo Municipal Council.

DMA 20 - Maligakanda South DMA

DMA 31 A – Jubilee CMC North (A) DMA

DMA 31 B - Jubilee CMC North (B) DMA

DMA 32 – Jubilee CMC East DMA

DMA 33 A – Jubilee CMC Central South (A) DMA

DMA 33 A – Jubilee CMC Central South (B) DMA

DMA 34 – Jubilee CMC South DMA

DMA 35 A – Jubilee CMC North Coastal (A) DMA

DMA 35 B – Jubilee CMC North Coastal (B) DMA

Social Safeguard Annual Monitoring Report - 2018 DMA 36 A – Jubilee CMC Central Coastal (A) DMA

DMA 36 B – Jubilee CMC Central Coastal (B) DMA

DMA 37 A – Jubilee CMC West Coastal (A) DMA

DMA 37 B – Jubilee CMC West Coastal (B) DMA

DMA 38 – Jubilee CMC South Coastal DMA

5.2.2 Package IV Area Map

Figure 05.2 Project location map (Package IV)

Social Safeguard Annual Monitoring Report - 2018 05.2.3 Project Goal and Scope of Work

Goal:  Rehabilitation of South of Colombo city water supply scheme, update GIS database and DMA design  Establishment of hydraulically isolated DMAs for easy monitoring and reduction of water losses  Carryout NRW management within each DMA to reduce NRW to below 18%

05.2.4 Pipe laying and other work

Table 05.4 Present Progress of the package

Construction : DMA Design length Total length (m) Percentage % work to be 20A 9,875 377 4% done in 20A, 20B 6,988 5,143 74% 20B, 31A,31B, 31A 9,765 6,442 66% 31C,35B, 36 A 31B 15,132 2,195 15% ,37B,37C, 38 31C 3,806 3,491 92% 34 8,988 711 8% 35B 14,668 4,585 31% 36A 11,123 2,768 24% 37B 9,346 1,309 15% 37C 6,936 1,967 28% 38 9,666 720 7%

Social Safeguard Annual Monitoring Report - 2018 05.2.5 House to House Survey

In order to have a better NRW management process, it is crucial to conduct a house-to-house survey to analyses the consumer pattern of water consumption. Facing all the issues in surveying process, House to House survey were finished successfully and important thing is all the residents of the area were aware about the project because of the Project Awareness Leaflet also distribute while doing survey. It was consisted with all three language (Sinhala, Tamil and English).

5.2.6 Health, Safety & Environmental Management

The “Health and Safety Plan” has been developed by the contractor to give practical directions on how to maintain health and safety standards at sites throughout the period of construction activities are being executed. This plan is prepared as simple as possible to be understood by all levels of personnel and to facilitate easy implementation.

To implement the above plan, contractor is conducting training and educational programs on regular basis (Safety Tool box every day before commencing the site work, etc.) Some of topics as below,

1. Safety points of lead man and watch man during heavy machine activities

2. Personal Protective Equipment (PPE)

3. Barricading method in excavation areas

4. Safety arrangement for Night work

5. Safety induction guidelines

6. Electrical Hazards

7. Precaution due to damages to Existing Electrical cable and water line damages

8. Work under overhead power lines

9. Maintain Environmental safety parameters (Dust control, Noise Control, Vibration

Control, etc...)

10. Public awareness programs

11. Important of cleaning the site location

Social Safeguard Annual Monitoring Report - 2018 12. Advice on lifting operations

13. Mental health and wellbeing

5.2.7 Displaying Notice board

Displaying Notice board is an excellent way to educate general public and motorist about the ongoing water supply project in Colombo south area .In that sense, decision taken to fix the large size of Project name boards [5’ X 7’] covering package IV area and also instructed to display notice board in every construction site.

Social Safeguard Annual Monitoring Report - 2018 05.2.8 Action taken to minimize the impact

1. After completion of pipe laying work in every day, road cleaning and brushing work done by the contractor. Its help to minimize the public inconvenience.

2. To minimize the impact to the public and motorist, proper traffic arrangement plan implement in construction area and also displayed adequate sign boards and warning boards.

3. Personal Protective Equipment (helmets, jackets, boots, gloves) have been provided to all workers and regular inspection by Safety officers.

Social Safeguard Annual Monitoring Report - 2018 4. Daily tool box meeting conducting at site by Health, Safety and environmental engineer

5. Every time one side is used and another side is allowed for travelling and transport

6. Arrange proper lighting facility to avoid the accidents during the night work

Social Safeguard Annual Monitoring Report - 2018 7. To maintain the roads in proper manner, Permanent reinstatement work started where pipe laying work completed.

05.2.9 Functioning of Grievance Redress Mechanism of Package IV

Social Safeguard Annual Monitoring Report - 2018 During the reporting period of 2018, Received 04 complaints and all the issues were solved at the site level with the support of the contractor staff. When consider about the received complaints, severity of the issue is very minor and issues solved with in short term period. Received complaints such as, Water Leakages, dust controlling issue and road reinstatement issues and ABC storing at the side of the road.

Received complaint details attached as annexure 04

05.3 Construction of New Training Center with Hostel facility.-Thelawala

Table 05.5 Basic Details of Construction of New Training Center with Hostel facility Construction of Proposed Training Centre, Hostel Building & Canteen at Thelawala

GCWWMIIP/ADB/BUILD/TRAINING/ Contractor –Sierra Construction Ltd. Date of Award 05th December 2017 CENTER/NCB/08 Date of Commencement – 02nd January 2018 st Date of Completion- 01 July 2019 Contract Period -18 months General Contract Data Contract Amount – Rs .1,059,578,157.55 Scope of Work This contract is for construction of proposed Training center and hostel building at Thalawala under greater Colombo Wastewater Management Improvement programme. This proposed building is designed to construct as five stories under this contract. The work comprises of construction of all the stories in the building with total floor area of approximately 9,800m2, including the supply and installation of basic services and utilities such as

 Air conditioning & mechanical ventilation system  Water supply &drainage system  Elevator Systems  Fire protection ‘  Lightening protection system  CCTV/Security system  Telephone ,local area network system & public addressing system

Social Safeguard Annual Monitoring Report - 2018 Current Status:

 Construction of Proposed Training canteen, hostel & Initiation  Construction of Hostel & canteen  Construction of Training centre  MEP initial fitting (Electrical / Fire / plumbing)  Water proofing work

Social Safeguard Annual Monitoring Report - 2018 05.4 Construction of office buildings for Area Engineer- Pamankada

General Description: Construction of buildings for Area Engineers-Pamankada

Package No: GCWWMIIP/ADB/BUILD/PAMAN/NCB/08

Procurement Method: NCB 1S-1E

Current Status: Under the design stage

05.5 Booster pump house and care taker quarters at Eli house reservoir site

Table 05.6 Basic Details of Construction of Booster pump house at Elihouse Construction of Proposed Pump House and care taker quarters at Ellie House

GCWWMIIP/ADB/PH/CI Contractor :Darinton Construction (Pvt) Ltd VIL/NCB/05 Date of Award : 03rdAugust 2016 Date of Commencement : 01st December 2016 General Contract Data Contract Period : 18 months Initial Date of Completion : 31st May 2018 Extension : 30th September 2018 Contract Amount : Rs.67,194,865.50 Scope of Work Construction of building to install eleven pumps to pump water from the Ellie House Reservoir to cater the Colombo City and construction of care taker quarters.

Current Status:

 Fixing and erection of roof truss  Internal plastering  Backfilling around the building  Construction of transformer room  Electrical wiring and fixing of electrical fitting  Plumbing and electrical wiring  Water connection

Note: Due to the land belonging to NWSDB, There is not any involuntary resettlement impact.

Social Safeguard Annual Monitoring Report - 2018

Social Safeguard Annual Monitoring Report - 2018 06. Public awareness activities done by the project Media Consultant.

06.1 Basic Details Table 06.1 Basic Details of Awareness Generation and Media Consultants a. Name of the Contract Awareness Generation and Media Consultants b. Contract No. GCWWMIIP/ADB/MEDIA/QCBS/03 c. Name of the M/s A&D Advertising Contractor d. Date of award of 11.07.2016 e. Scheduled date of 31.10.2020 Contract: completion - Original f. Contract 01.11.2016 g. Scheduled date of Commencement Completion as per Date: EOT h. Accepted Contract Amount Total excl. Prov. Sum US $ LKR 31,426,300.32 & Contingencies Provisional Sums US $ LKR 48,374,000 Contingencies US $ LKR 1,637,250. Total Accepted US $ LKR 81,437,550.32 Contract Amount

The objective of the communication strategy is to: (i) promote awareness of the Investment Program and water supply and wastewater projects during implementation; (ii) secure the participation of the community in all stages of project planning and implementation; (iii) establish two-way flow of information and dialogue with directly involved stakeholders, to integrate their concerns and increase support and involvement in the projects; and (iv) secure the participation of high-quality professionals, including contractors, in project implementation. The communication strategy includes a media based awareness campaign, web disclosure, and direct communication through meetings and consultations.

Social Safeguard Annual Monitoring Report - 2018 06.2 Bowser Branding Two water bowsers in Colombo Municipal council area were branded with project messages.

06.3 Notice Board Fixing In order to make aware general public, decided to display project notice board in the project implementing area.Fixed notice boards were erected following locations. Photographs of the locations are depicted bellow.

Table 06.2 Location for erecting Notice Boards

NWSDB Premises UDA Housing NHDA Housing Project Scheme Scheme Implementation unit

 Maharouff pump  Sirisanda Sewana  Kamkarupura Flat  Package 03 house  Randiya  Samagipura Flat  Package 02  Maligakanda area  Muwadora Uyana  St.James Flat engineer offices  Lakhiru Sewana  Bluemendal Flat

 Mallikaramaya Flat

NWSDB premises

Social Safeguard Annual Monitoring Report - 2018

UDA Housing Scheme

Social Safeguard Annual Monitoring Report - 2018 NHDA Housing Scheme

06.4 Bus Branding Two different bus route were selected (Route number 155-Soyzapura to Mattakkuliya) (Route Number- 138 Homagama –Colombo Fort) for branding and job was completed in the year 2018.

Social Safeguard Annual Monitoring Report - 2018 06.5 T shirts

800 branded T shirts with a project message were distributed for project staff and water user groups. The objective of the branding T shirts were aware of the project among the general public.

06.6 Paper Notice

Paper notices on pipe laying schedule was published in the Daily News, Mawbima and Verrakesari on the first Tuesday/Thursday of every month. AGMC designed a paper notice to aware the public on pipe laying schedule based on the information received from package 01, package 02, package 03 and package 04.

06.7 Base line survey

Baseline survey for media awareness was conducted in all four packages. Thirty enumerators from Social Service Institute Rajagiriya were selected to conduct media awareness baseline survey.

06.8 Awareness Materials X stands were designed for the purpose of using in any special public event which organized by the project.

Social Safeguard Annual Monitoring Report - 2018 06.9 Awareness Program for Three wheel Drivers

To enhance the awareness of the project and ongoing project activities, an awareness program on Colombo Water Supply Service Improvement project was conducted for the Three Wheel Drivers in Colombo North area on 15th October 2018 at Pradeepa Hall, Mattakkulya Colombo 15. Nearly 125 three wheel drivers took part for the above programme. During the programme, Project awareness leaflets and Project branded T-shirts distributed among the participants. And also Project awareness stickers pasting work done inside and outside the all participated three wheels. Staff members including project staff members and NWS&DB officers also participated for above programme. Three wheels are the one of main mode of transport system in Colombo area. Therefore this awareness program was conducted to three wheel drivers for make the aware about the project.

Social Safeguard Annual Monitoring Report - 2018 6.10 An awareness program to educate the officers in charge of all the police stations in Colombo City limits An awareness program to educate the officers in charge of all the police stations, Environmental Protection Divisions and Road Traffic Divisions in Colombo City limits about the Colombo Water Supply Services Improvement Project was held on 19th September 2018 at the Malima Clubhouse Uswetakeiyawa.

The total participants for the program were about 175 from Sri Lanka Police, Package officers, National Water Supply & Drainage Board and Project Management Unit of CWSSIP. Senior Police officers including Deputy Inspector General of Traffic Police DIG Ajith Rohana, Deputy Inspector General of Police Field Force and Environmental protection division DIG Gamini Perera have also participated in the program.

The Project Director explained about the project and objectives through a power point presentation. After that, an interactive session has commenced with the participation of the project officers belong to all four packages.

Social Safeguard Annual Monitoring Report - 2018 6.11 Colombo City Tour for Students

Colombo city tour was organized for the students who participated in the World Water Day program with the objective of increasing awareness of the development of Colombo which includes the Colombo Water Supply Improvement Service Project on 22nd of March, 2018.

Social Safeguard Annual Monitoring Report - 2018 07. Public awareness activities in underserved settlements by the project NGO

07.1 Basic Details Table 07.1 Basic Details of Consultancy Servicers for Community Mobilization, Awareness & Behavior Change

i. Name of the Consultancy Servicers for Community Mobilization, Awareness & Contract Behavior Change j. Contract No. GCWWMIIP/ADB/NGO/QBS/04 k. Name of the Sevanatha Urban Resource Center Contractor l. Date of award of 06.06.2016 m. Scheduled date of 31.07.2020 Contract: completion - Original n. Contract 01.08.2016 o. Scheduled date of Commencement Completion as Date: per EOT p. Accepted Contract Amount Total excl. Prov. US $ LKR 60,115,200 Sum & Contingencies Provisional Sums US $ LKR 2,000,000 Contingencies US $ LKR 2,920,000 Total Accepted US $ LKR 65,035,200+VAT+ Contract Amount NBT

Community Mobilization And Behavioral Change (CMABC) component implemented in the 93- Category water users in underserved settlements has envisaged a holistic approach that enhanced their capacity to manage not only water usage but also promote sanitation and hygiene practices of households with due consideration on gender equity. Water, Sanitation and Hygiene interventions in urban areas aim to provide people in settlements with safe access to water of sufficient quality and quantity, and good quality sanitation; to improve hygiene practices.

The Community Mobilization and Behavioral Change (CMABC) component aimed to identify communities of good practices in the areas of water, wastewater, and sanitation and hygiene services from urban settlements. Identification of “Good Practices in Urban Water Management” provides significant new insights into urban water management in the city of Colombo and replicate where possible for improvement of water services

During the year 2018 Project NGO (Sevanatha) conducted several programmes like WASH programme for Schools and Houses, Water User Groups (WUG) strengthening and project

Social Safeguard Annual Monitoring Report - 2018 awareness programme in underserved area. Following table further describe activities done by the project NGO.

No Activities Location 1 Awareness Programs and WASH Practices

WASH Practices in Awareness Program at Saranapalahini MW Maligawatha

2 WUGs Strengthening

WUGs Strengthening at Blumendal Place

3 H/H visits

H/H visits at 25, Suvisuddarama Road H/H Visit at Panchikawatha 4 School WASH Programs

School Program at Modara Ananda Maha Vidyalaya, Sri Pagnananda Mawatha, Colombo 15

Social Safeguard Annual Monitoring Report - 2018 08. Conclusion and further actions

When consider above details in the year 2018, implemented all environmental and social safe guard activities were at the satisfactory level. As per ADB’s safeguard policy statement, the project authority established Grievances Redress Mechanism for all 4 packages to receive and facilitate resolution of affected persons’ concerns, complaints and grievances about the project’s Social and Environmental performance. Established Grievances Redress Mechanism is functioning in proper manner. Altogether 148 public complaints were received during the reporting period and resolved them in the site level. Reported public complaints can be categorized as Water line damages, No water supply, Water Leakages, Electricity cable damages, sewer line damages, Sewer line block ,Road damages, Dust controlling issue, Telecom cable Damages and road reinstatement issues. These type of issues cause to make temporary impact to public. Therefore, it can be concluded that the project not create adverse impact to public due to the project activities. Further to that regular site visits and public consultation programme cause to minimize the impact and monitoring of safeguard activities frequently overseen by the PMU and PIU staff. All the building construction sites in project 01 & 02 belongs to government and there is not impacts on private lands. Therefore compensation cost is not required for the construction of building. .

Social Safeguard Annual Monitoring Report - 2018

09. Annexes

Social Safeguard Annual Monitoring Report - 2018 Annexure 01 Received complaints for 2018(Package I)

complain Resolve Date S/ N Contact Details of complainer Description location Action taken Remark Date

2018/01/10 Mr. Shivaraj, Open trench- in front of the Information to contractor 2018/01/10(Night) Visited to location and see No: 63, Modara Street, Colombo 15. house (contractor back fill the trench weather issue is slowed or 01 0714081813 excavated for house not house owner expressed connection transferring but their gratitude ness for the not closed ) prompt idiom. 02 2018/01/12 Mrs. Christoper , Water line damage during Visited to location either 2018/01/12,13 After completion of leaked No:14, Walls lane, the pipe laying and contractor’s relevant staff repair, started another leak. Colombo 14. contractor not attended to or advice to rectify the Therefore took two days for rectify the issue. issue as soon as possible. rectify the issue.

03 2018/02/09 Mr. Jagath, Reinstatement work not A team deployed to 2018/01/09,10 Visited to site and see 397/19, done properly by the rectify the issue. weather issue rectified or Wales kumara Mawatha, Colombo contractor. not. 14. 0777075297 04 2018/02/19 Mr. Terans, Water Mater transferring Informed to Sierra house 2018/02/23 No 1/3/D 101, issue. (Location) connection team to Ekamuthupara, rectify the issue. Kadiranawaththa. 0756343303 05 2018/03/12 Colombo Municipal Council (CMC) Quarry dust and excavated Informed to sierra 2018/03/12 Verified by the Sierra DPM Material stored the side of remove all the derbies the Road ( Mayfield road) and quarry duet 06 2018/03/13 No.64/1A,Aluth Mawatha, Water leakage in front of A team deployed to 2018/03/13 Mattakuliya. the house. rectify the issues 0112523722 07 2018/03/19 Mr. M.M.C Fernando , No 25/1 Water meter not transferred Informed to house 2018/03/19 Verified by the sierra house Kelaniganga Mill Rd. to new line connection team of sierra connection team. Expressed 0112521662 to transfer the their gratitude ness for the connection. prompt action.

Social Safeguard Annual Monitoring Report - 2018 08 2018/03/22 Mr. Jeykandan, No Water supply since four A team deployed for 2018/03/22 No 22, days rectification work by Mayfield rd., sierra a team deployed to 0777321849 rectification work.

09 2018/03/27 Mrs. Selviraja, Excavated trench not A team deployed to 2018/03/28 Mr. Dirukshan Engineer of 881/5, Elves lane reinstated properly rectification work sierra visited to location Colombo 15 10 2018/03/29 Mr. Selva kumara, Water leakage from the A team has engorged to 2018/04/06 Visited to location either 6th lane, transferred house rectify the issues. house connection Engineer 65/248 connection on 29 th march 2018 Crows land, Colombo 15 11 2018/03/29 Mrs. Sumathi, Water supply not available A supervision of sierra 2018/03/29 House connection 43 Kalyanigangarama Mawatha, for 43/3 2/1 visited to location and transferred location valve is Colombo 15. 43/3 A2/1 open the location value. locked there for water 0725475897 43/3 1/1 supply not available 2018/04/02 Mr.Rupasinghe, Water leakage closer to the A team engage for 2018/04/03 Confirmed by Eng. Mr. 12 No59, Modara street. bonawista Park at Modara rectification work Sanjaya (NWSDB) 011 5759580 street. 13 2018/04/03 Mr.wasanthi. Water leakage. A team deployed for 03/04/2018 Confirm by Eng. Mr. 41/6, Mudalige john Rodrigo repair the leak. Sanjaya (NWSDB) Mawatha,Modara ,Colombo 15. 0772698186 14 2018/04/04 Mr.Cristoper. Water leakage closer to the A team deployed for 2018/04/04 Confirm by Mr. Duminda 271/23 Gas selling shop at Modara rectification work. (Sierra) street. 15 2018/04/05 Mr. Nishantha, Water leakage at the by A team Engaged for 2018/04/05 298/3/3, vystaike Rd, Colombo 15. road. Repair work. 16 2018/04/09 Mr. Aaita Fernando, 189.modara Excavation Material stored Remove all the 2018/04/10 street, Colombo 15. at the side of the by road. excavated soil from the road. 17 2018/04/26 Mr. Tony Anne Fernando, House connection not House connection not 2018/04/26 Confirmed by the Mr. 359,fergusion Rd, transfer to new line and transferred to new line. Madushan (EA, NWSDB) 0772302765 other supply not available. 18 2018/04/26 Mrs. Kamala perera, House connection not House connection not 2018/04/26 Confirmed by the Mr. No,360,fergusion Rd, transfer to new line and transferred to new line. Madushan (EA, NWSDB) 0115615448 other supply not available. 19 2018/04/26 Bapstic church,356,Ferguson Rd, House connection not House connection not 2018/04/26 Confirmed by the Mr. 0715367733 transfer to new line and transferred to new line. Madushan (EA, NWSDB) ii

Social Safeguard Annual Monitoring Report - 2018 other supply not available. 20 2018/05/01 Mr. Jagath. Quarry dust and backfilling A team deployed for the 2018/05/01 Mayfield lane material washed away due rectification and site 0774215235 / 0112320157 to the heavy rain. clearing work. 21 2018/05/09 Mr.chaminda (CMC member) Water leakage at Repair work done by the 2018/05/10 0770789337 picchchamalwatta,1/50R sierra 22 2018/05/09 Mr.K.B.Vidarshan, Excavated derbies stored at Remove all the derbies 2018/05/09 Visited to location weather No,97/8,mayfiled lane,colombo15 the side of the by road. from the by road. issue solved or not. 23 2018/06/04 Mr.sarath, Water leakage at 97 watt Two team deployed for 2018/06/04,05 Water leak repaired on Mayfield lane Colombo 15. and permanent leak repairing work and 2018/08/04, night time. 0112320157 reinstatement not done. road reinstatement work. 24 2018/06/12 Mr.Manoharan (CMC Member) Water leakage at no.76, A team deployed for 2018/06/12 Confirm by Mr. Manju Paramananda vihara Leak repairing work. Night time. (Sociologist NWSDB) Mawata.

2018/07/25 186/27, Center Rd, Water leak from tapping Informed to Sierra (EA. 26.07.2018 This complain from Mr. 25 T.P - 0777748941 point Mr. Supun, House Manju (Not hot line) connection) 26 2018/07/25 Mr. Lasantha Aravinda Water leak in front of No. Informed to Sierra 26.07.2018 This complain from Mr. No-50, Sumithrarama MW. 50 (EA. Mr. Supun, H/C ) Manju . T.P- 0767441987 & Posted in whtsapp group by Mr. Manju 27 2018/07/26 OIC Mattakkuliya (Suranga) After 6 bar pressure Informed to Sierra 26/07/2018 properly not open some Mr.Prenavan and lockable valve. Mr.sandun to open the Hence they have so many valve properly complain from consumers. (7.00 pm 26/07/2018) 28 2018/07/30 O&M if we are going to do some Informed it to Mr. 31.07.2018 T.P - 0766001265 site works with closing Wayjayantha (Eng.) valves that should be sierra. informed to O&M mobile 29 2018/08/05 No. 225/110, Water leak in front of No: infrom to Eng. 07/08/2018 Ferguson Rd, Mattakkuliya. 225/110 House Wayjayantha (Sierra) T.P. 0750602105 30 2018/08/15 Mr. Kalum (0718063282) No: 107, Low pressure after fixing Informed to check that 2018.08.2018 Verified by the Mr. Hendala ferry Rd, Mattakkuliya. water meter Mr. Madushan (EA) Sampath (NWSDB) 2018/08/17 31 2018/08/18 360, Modara street (0112527918), N0 Water Informed to sierra Eng. 18/08/2018 iii

Social Safeguard Annual Monitoring Report - 2018 276/27, Modara Street Ashan (valve closed to (0714537680) O&M call center repair work at vistwyk Rd. but not informed to us. 32 Wijith kunara Jayasekara. No.12, Excavated soil dumped at Informed to Sierra Eng. 20/08/2018 11.00 pm (all 20/08/2018 3rd lane, St. joseph Rd. Grandpas, lane Ashan excavated materials Colombo 14. (0718025017) removed)

2018.08.21 (5.35am) call center O&M (0112030600) Value opened 33 Modara street Customer No water Complain in Informed to sierra Mr. 0765933352) Modara Street Rashmi(AE) & 2018.08.21 Supervisor Mr. Wijejoon

34 Farm road , customer Water leak from house Informed to sierra Mr. Leak was repaired by No1/28, farm road House connection. Nipun (AE) &NWS&DB contractor. (0112546891) Mr. Asanka (EA) to follow that. 35 2018/08/22 Modara street Customer No water complain (4.35 Informed to sierra 2018.08.23 5.50am No. 241/2 am) supervisor Mr. Wijekoon Valve opened 0757262148 36 2018/08/29 Customer No water connection Informed to sierra Mr. 31/08/2018 College street Jayantha (Eng.) to check No 104. & proceed also informed 0711348614 (NWS&DB) Mr. Asanka (EA) to Check &Proceed. 37 2018/09/01 0776211855 No water from 02/09/2018 Valve classed for Valve open at 7.00 am 0754260606 Modara Street 2.00 am disconnection purpose 02/09/2018 Residents Complain call from and informed to sierra 0754462745 02/09/2018 (5.47am- supervisor Mr. Wijekoon 0773920859 6.52am) 0112030600 – WB call center

38 2018/09/03 M.P.U Jayasekara (Leek) Excavated soil not Visit location & photos 03/09/2018 233/34 removed @10.30am up lord to Whtsapp for 12.30pm Mahawatta Road inform to sierra Colombo 14 0757272618

Social Safeguard Annual Monitoring Report - 2018 39 2018/09/06 Mr. Nawasdeen, Pipe laying trench not Informed to sierra to 2018/09/09 243/151 permanent reinstated. permanent reinstatement 0773887807 40 2018/09/09 Water board Mobil O&M No water connection Valve closed for Opened the value @ 0773903092 Kadiranawatta disconnection pun lose. 10.55pm Informed Mr. Ashan (Eng. Sierra) to open the relevant value again 2018/09/09 Mr. Wasantha de silva Regarding college street Mr. Wiyayantha (Eng. 41 No 15 AV chamber location Sierra & My self- Chars place center of the Charles of the Discussed with College street. Charles place Rd start complainer & explained point to him the reason. 42 2018/09/09 O&M Mobil Water Board. Water leek Visited site, Informed to 0773903092 Dhawalasingharama Road. Mr. Nuwan (Eng. Sierra) 11/09/2018 Near house no 98/100 to repair that location near house No-87 Water leak -do- St Mary’s Road informed to Mr. lahiru 2018/09/09 Someone has opened DMA 43 Near house No.26 (Sierra) to check that & 2A side value @ St Mary’s repair Road

House connection informed No Water complain for No to Mr. Nadun (EA 44 -do- 11 Address @ farm Rd. informed to Mr. Ashan 2018/09/10 NWS&DB) that problem is (Eng) to check that he solved checked some values again 45 2018/09/13 Nawasdeen PR Not done & leak to be 14/09/2018 245/15 repair Informed to Sierra Mr. Mhawatta Rd Nuwan to rectify the Colombo 15 issue immediately

46 No water complain informed by No Water Complain at

Social Safeguard Annual Monitoring Report - 2018 Mr. Wickram (Zonal officer DMA 3, Xlorah Rd, 14/09/2018 Mattakkuliya) 69/344, 69/345 St. Mary’s . No 16 (DMA 2A) No water complain

47 2018/09/14 P. Thanaraj, No.14,Sea breeze No water complain Informed to Sierra to 16/09/2018 garden, restore the water supply Mattakkuliya. 48 2018.09/14 No water complain from Sea Inform to Mr. Wijekoon & Junction connection 2018/09/15 breeze garden ,Mattakkuliya visited to the house with done @ vistwyk Rd. him (reconnection of FM) 49 2018/09/17 Meethotamulla Customer Low water pressure Informed him to tell 2018/09/17 116/1, meethotamulla, relevant water board Kollonnawa. office or 1939 hot line 0702010101 50 2018/09/18 No.45, Kotahena street Telephone line damage 0716801654/ 18/09/2018 Poor dust contend at locus 0722868346 informed to rd. Mr. lahiru (sierra) Excavation done by the sierra and repair was done by the Telecom Road washed 51 2018/09/19 No.10 , church Rd. DMA 2B No water complain Inform to Mr. tharanga 2018/09/19 (sierra Eng.) restore the water supply 52 2018/09/20 From O&M office Excavation area for house Inform to Mr. Hafrath 25/09/2018 Mr. Wikrama connection not concreted (AE) because he was the 45,8B-83 in charge for this area. Kalaniganga mill Road Mattakkuliya PR done 0710412065 53 2018/09/24 No.32/1 No water complain In form to Mr. hafrath 26/09/2018 Wilfred lane for restore the water 0773903092 supply 54 2018/09/25 Mr. Riyath Property damage(Roller Informed Mr. sanath 27/09/2018 No 1/A, lukmanji Square Gate not functioning well) about this matter. Colombo 14 2018/09/24 Visited to location NWSDB EA also.

Social Safeguard Annual Monitoring Report - 2018 Pickering road by road. No. 222,Pickering rd Property problem. 55 071-8655887 Two party critical for the ownership in this road. 56 2018/09/26 NWSDB Call center Kadiranawatta ferry road Inform to sierra and 2018/09/27 No water complain valve operate properly 57 2018/09/27 0750755274 Water leak at New PE line. Inform to Mr. Madushan 2018/09/28 No- 6/95 Modara street

58 2018/09/27 Sea breeze garden house connection Not This connection unable 28/09/2018 transfer to the PE line to transfer to the new line due to the DMA handed over to the O & M. Informed to O&M above matter 59 2018/10/01 No. 58/5 No water due to meter Inform to Mr. thusitha Sumithrarama Mw. blocking while excavation Sierra supervisor & 0779746556 for pipe laying upload the CN construction group.

60 02/10/2018 No.163 boundary wall damaged Informed to Mr. 20/12/2018 St James street Duminda (Eng. Sierra) to Colombo 15 reconstruct the boundary 0112523919 wall 0771096787

 Modara Rd Customer 61 0714801584 No water complain for Modara Rd 2018/10/03  No 315/1/1 6.05am 62 Muthuwella Rd, Informed to Mr. Values opened Modara street, Wijekoon (Sierra Colombo 15 supervisor) 0762676879  1/313/41 Kadiranawatta 63 0773214112

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Social Safeguard Annual Monitoring Report - 2018 64 2018/10/03 No.215 watta Excavated pit open DMA Informed Mr. 05/10/2018 Grandpas 5B, 215 Watta in front of Asmeer(EA) 0714849797 Weerakesari. (NWS&DB) to check. solve the problem Trench back filled 65 2018/10/06 Vincent Mw No water complain from Informed Mr. Nuwan 06/10/2018 No 32A No-32A. Vincent Mawatha (sierra- Eng.) to rectify. 0755517975

66 2018/10/08 Mr. Kamal Raj Block the drain due to the Soil removed 2018/10/09 Near to the kotahena Police Excavated soil 0777431512

Mr. Isuru 152, sumithrarama Mw No Water complain Leakage repaired 09/10/2018 Kotahena 0716989053 67 2018/10/08 No.311 waththa Low pressure water supply Informed to sierra to 09/10/2018 Grand pass. operate the valve Mr. Asmi (O & M ) properly 0773903092

68 2018/10/14 Madara street No Water complain from Inform to Mr. Akeel 2018/10/16 0779047101 O&M (AE- Sierra) & Mr. Madushan (EA – NWSDB) No water Complain 15/10/2018 69 311/5, vincent perera Mawatha by From Mr. Suthakaran (PM) Inform to Mr. Sanath road, (Eng) Grand pass 0777126633 70 2018/10/15 97/93/24 H/C Not transferred Inform to Mr.Madushan 20/10/2018 Sri Kalyanigangarama Mawatha to transfer the connection 71 2018/10/15 37/27 H/C Not transferred Inform to Mr.Madushan 20/10/2018 Church road to transfer the 0777299878 connection 72 2018/10/16 No:27-37 No water supply. complain Informed to Sierra Eng. 16/10/2018 Church road from O&M At 12.05pm on 16/10/2018 for

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Social Safeguard Annual Monitoring Report - 2018 immediate action 73 2018/10/17 134 &126 No water complain Inform to sierra AE Mr. 18/10/2018 Vistvikye road Hafrath Mattakkuliya 0726233327 74 2018/10/17 0770541357 Dust generation Inform Mr. Duminda for 17/10/2018 Thotalaga junction, Watering the road 75 2018/10/21 No 63& 66 No water Inform to Mr. Prasad & 2018/10/22 College street Mr. Sanath Kotahena. (Mr. Sanath said value to 0779075460 be checked 0777568828 22/10/2018 Morning

76 No 78/1, Madampitiya Road No water Inform to Mr. Hafrath 2018/10/22 0782549559 (Relevant Engineer & EA, will follow upload to Whtsapp group (CN Construction

No 78A/10 No Water 77 Mahawatta Road 0112541442

78 2018/10/23 IOC filling station No water complain Informed Mr. Ashan 2018/10/23 502, prince of wales (Eng. Sierra)& Uploaded Colombo 14 to whatsapp 0112441253 79 2018/10/25 95/10, Low pressure Informed to Mr. Maya 2018/10/28 Mahawatta Road (PPM) Colombo 14 0759276627

80 45/85/4C Huge meter leak complain Informed to Mr. Maya 2018/10/26 Kalanigaga mill Road from O&M (PPM) & Mr. Ashan 0765997502 0718187214

Social Safeguard Annual Monitoring Report - 2018

81 2018/10/28 0712730373 No water complain Informed to Mr. Nuwan 2018/10/28 & Praravan 82 2018/10/30 No water complain This issue not relevant us 30/10/2018 DMA 26 & F Block and informed to O& M

83 2018/11/01 No.45/7D/44 No water complain Inform to Mr Afrath 01/11/2018 Kelanigaga mill Rd Sierra 84 2018/11/01 No.29 Water leak Inform to Sierra 01/11/2018 St marry road 85 2018/11/02 47, Johan Rodrigo Mw No water complain 2018/11/02 0112522325 8.00pm O&M (Mr. Afrath – Sierra)

Grandpas Informed Mr. 2018/11/03 86 In front of Police Station Water Leak wayjayantha & Mr. O&M Asanka (Sierra) 87 2018/11/05 0774357226 Excavated material not Informed to Mr Sanath 2018/11/05 Resident at Layard B.W. By Rd Removed and interlock (Eng.) night team will paving slab to be deploy to rectification. rectifying. 88 2018/11/06 0775441384 No water complain Inform to Mr. Mr. Hilmi Mayadunne (Sierra) No 55, Sri pangnananda Mawatha

No 107/40 Fransawatta Water leak Informed to Mr. Nuwan 2018/11/07 0773794211 (Eng. Sierra) (O&M complained 071-8187214 Mr. Wickrama ) 89 2018/11/06 0774357226 Interlock Settlement Informed Mr. Asmeer to 2018/11/07 No 4 Layered broad 2nd lane (EA- NWS&DB) check 2nd lane it Layerd broadway 90 2018/11/08 0714986049 St. james & Aluth MW Informed Ms. Kamani 08/11/2018 CMC Member Mr. Wishnu Junction (Galwala) (EA- NWS&DB) & Mr. settlement of MS plates on Amal (AE- Sierra) to the pit Check & solve the issue.

Social Safeguard Annual Monitoring Report - 2018 No. 790, No Water supply Valve closed during the After 5.30 valve opened Aluth Mawatha Junction connection 09/11/2018 period. 91 2018/11/21 O&M Mr. Wickrama

No. 115 TG, DMA 11B Not clear after PL Inform to Sierra Mr. 2018/11/21 Gunananda Mawatha. Tharang. Whtsapp Mr. Nuwan (Eng.)

No.16, DMA 01 House Connection Leak Inform to Mr. Prasanna 2018/11/21 Pransawatta Mr. Tharanga Whatsapp

Complain – permanent Informed Mr. Sanath 92 24/11/2018 Reinstatement at Grandpas -284 (Eng. Sierra) 28/11/2018 watta 0755459847 - 93 2018/12/04 0755459847- permanent Reinstatement 15/12/2018 284 Watta not done Reinstatement completed Grand pass

94 2018/12/04 0773887807 permanent Reinstatement permanent 18/12/2018 233 waththa, not done Reinstatement completed 245/15 Mahawatta by road . Road cleaning to be done Road cleaned 05/12/2018

077-1093122 2018/12/04 Layerds Broadway Rd

Water leak at house 0773436262 connection Asanthi Kumarage Inform to sierra Eng. 05/12/2018 15/2, sri Gunananda mawatha Hrishanthan. Colombo 13

95 2018/12/09 No:45/813/25 house connection Water Uploaded to CN 12/12/2018 Kelanigaga mill Road leak construction Whtsapp 0756319294 Group & Informed to

Social Safeguard Annual Monitoring Report - 2018 Mr. Afrath (Sierra) 96 2018/12/10 No: 245/15 Permanent reinstatement Permanent reinstatement 18/12/2018 Mahawatta Rd, not done. completed 233 Watta. 97 2018/12/11 No.654, Aluth mawatha, No Water Complain Informed to Mr. Maya 11/12/2018 Modara. Dunne (Sierra ) 0776109500 No water Complain is done Sierra Night 11.30am 98 2018/12/19 No .55 No water supply Informed to sierra to 20/12/2019 Keththarama Road. rectify the issue

99 2018/12/20 No.97, Low pressure Informed to Mr. Maya 21/12/2018 Stace Road. Dunne (Sierra)

100 2018/12/18 May field road. House connection water Informed to Mr. Maya 26/12/2018 leak Dunne (Sierra) to repair the leak

101 2018/12/28 165, Madara Street No water Complain Informed to sierra for 28/12/2018 restoration water supply 102 2018/12/29 No.1, Leak from PE pipe Informed to Mr. Asrath 31/12/2018 Kadiranawatta, (Sierra) 0712722706

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Social Safeguard Annual Monitoring Report - 2018

Received complaints for 2018 –Package II Annexure 02

S/N Date Entere Complainer Location Incident Execution Remarks d By Name Address/Ph DM Road Locati Time Utilities Details Superv Attend Date Tim one A on / Type ised by ed by e 1 3/1/2018 Aqeel Vindana Barnes 18 Barnes Place 15.5 Road Repeating sumith kolon 3/1/2018 Repaied Hopital Place, damage pot holes & by Kolon Colombo 7 dust 2 1/4/2018 tiral 18 Horton place kinssy 02.oo ceb tiral rd am damage juntion 3 13/01/18 sarath 27B sri chanag 2.3 sewerag damage line sarath kolon 13/01/20 sathdarma e e line found infome 18 mw 0+529 during to cmc excation

4 15/01/18 sarath 30c kithulwatha 2+102. 22.45.p ci 110 damage line sarath O&M 15/1/18 3.30 9.5 m pvc

4 m mm line during water am 110mm excation board pipe line used the place

5 17/01/20 Jawahi Mr Mahanama Bauddaloka 25 Bauddaloka No 535 10.35 Pipe Entrance Madush Kolon/ 17/1 nigh parth 18 r Mw, Mw am Storing block anka Mr. t cleared 0112685253 Priyant ha

6 24/01/20 Jawahi DGM- 773952717 18 Hortan No:04 1.30p Road Aqeel Kolon 20/1/201 Day Repair by 18 r Commercial Terrace m damage 7 sub- Contractor 7 25/01/20 wasant 18 Wijerama 22 23.30p SLT damaged wasanth 18 ha mw m cable during a excavation

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Social Safeguard Annual Monitoring Report - 2018 8 26/01/20 Jawahi Ms 714897477 25 Kuruppu 10.30a Ramp Damaged Dinal Kolon 29/01/20 Day repair 18 r Hathurusingha Lane m concrete ramp 18 done

9 26/01/20 kaundh 30A 6 watta No 10.30 40 pvc damaged 18 i 6/39 am water during excavation 10 29/01/20 Jawahi Mr Kuruppu CMC 18 Kynsey Rd 137A 10.20a Road reinstateme Sumith kolon 26/01/20 Nig Repair by 18 r Engineer, m damage nt settled 18 ht sub- 0777761963 down Contractor already done

11 14/02/20 Jawahi A Lady Public 25 Gothami Near 12.20p Dust Dust spread Sarath 14/02/20 18 r Road Templ m everywhere 18 e & no watering

12 14/02/20 Jawahi Mr Kuruppu CMC 18 Kynsey Rd at No: 12.25p Road Road Sumith kolon 14/02/20 Nig Repair by 18 r 133 m reinstateme 18 ht sub- nt Contractor settlement

13 21/02/20 Jawahi Mr Sumithe DGM 25 Kuruppu 17A 12.02p Sewer Damage & Dinal The 18 r Perera (RSC-WC) road m line block on contractor sewer line is not responsibl e for this damage

14 22/02/20 Jawahi Mr Kushlan Public 25 Gothami Road rd damage, Jawahir Kolon 26/02/20 day visited 18 r Perera Road dust, 18 with drainage ADB(Mr block Donald), watering carried, reinstatem ent ok, drainage cleaned

xiv

Social Safeguard Annual Monitoring Report - 2018 15 26/02/20 Jawahi Mrs Consumer 27A Seva G 1/8 9.30am House Hs Kaundh Kolon 27/2/18 day 18 r Parameswaran Mawatha connecti connection i on not given, existing discinnected

16 10/3/201 wasant 27B sri CEB damaged wasanth 10.3.201 Nig 8 ha sathdarma during a 7 ht mw excavation 17 10/3/201 wasant 27B sri CEB or damaged wasanth Nig 8 ha sathdarma SLT during a ht mw excavation 18 16/03/20 Jawahi Consumer, 18 Barnes Place 77 Hs HS Kaundh 18 r 0112678408 connecti connection i on carried improper location 19 16/03/20 kaundh 30A 14 watta 10.20 Ferrule damaged Kaundh W/B 16/3/18 day 18 i am during i excavation 20 19-Mar- ilyas 27B Sri saddarma house water leak 19/03/20 18 no 30 18 21 23-Mar- tiral 30A 410 wattha Near 10.45 90 pvc damaged Repaire 18 Templ during d e excavation 22 30-Mar- wasant 24 Sri 23.45 CEB damaged wasanth Kolon 30.3.201 Nig 18 ha darmarama during a 8 ht mw excavation 23 30-Mar- wasant 27B J/weerasekar 23.2 CEB damaged wasanth Kolon 30.3.201 Nig 18 ha a during a 8 ht excavation 24 2-Apr- wasant 27B J/weerasekar 23.45 CEB damaged wasanth Kolon Repaire 18 ha a during a d excavation 25 24-Apr- wasant 27B Maligawatta 23.3 CEB damaged wasanth 24.4.201 Nig 18 ha rd during a 8 ht excavation

Social Safeguard Annual Monitoring Report - 2018 26 24-Apr- wasant 27B Maligawatta 116C 0.2 CEB damaged wasanth 24.4.201 Nig 18 ha rd during a 8 ht excavation 27 5-Jul-18 wasant 27B Maligawatta 11.45 CEB damaged wasanth day ha rd Pm during a excavation 28 16/07/20 Jawahi Indonesian 18 Horton place 105 15 Name board Aqeel Name 18 r Embassy blocking board removed 29 19/7/201 Jawahi DIG of Police 773017555 18 Maitland 11.00a Parking Aqeel Name 8 r Crescent m block due to board board removed 30 16/08/20 Suneth 81/4, 18 R.G.Senanay 8.30am Drainag Drainage Sumith Kolon 17.08.20 Day 18 Geegory ake mawatha e line has 18 road, Col 7 blocked // 774672728

31 17/08/20 Suneth Jagath SLT 18 Horton- 1.30p SLT Cable has Sumith Kolon 18.08.20 nigh Assigned 18 Wijerama m damaged 18 t a team to Junction but not excavate informed

32 18/08/20 Suneth Mrs. Fernando 71/5, Horton 18 Horton place 2.30p NWS& Have a Kaudi O&M 18/08/20 Given the 18 Place m DB watermetre 18 detail to but not in O&M and the request authorizatio for n list clarificati on 33 19/08/20 Suneth Mrs. 95/1, Siri 17B Siri Damma 95/1 3.30p No water Rajitha Kolon 19/08/20 nigh Repaired 18 M.M.Gunaward Damma road m issue 18 t hana road 34 23/08/20 Suneth Mrs. Haseem 423/1, 27B Jumma 423/1 11.00a NWS& No water Suneth Kolon 23/08/20 day Repaired 18 Jumma masjeed road m DB issue 18 Masjeed Road

35 12/9/201 kaundh 18 Node 6-116 near 3.00p CEB Cable has CEB 13/9/18 day 8 i (horton 56/3 m damaged place) house during excavation

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Social Safeguard Annual Monitoring Report - 2018 36 26/12/20 sarath sri damma 23 Sri 0.30 4'' pvc damaged sarath kolon 26/12/20 18 road in frout darmarama am during 17 of garment mw excavation factory 37 10/1/201 Tissera Mr. 4, Sri 17B Sri No. 4 18.33 NWS& Leak Tissera Kolon 8 Samarawickram Sumangala Sumangala DB appeared a Rd, Rd after pipe Colombo 10 laying

Received complaints for 2018(Package III) Annexure 03

Date of Complain by (Name, No Phone No Description/ Location ) Action Taken Resolve Date Complain Address, ID No) Mrs. Melody Wijethunga, Finishing Work not done after 01 11/1/2018 077-7317553 Resolved 15/01/2018 No 82,5th Lane CMB-3 water meter fixing Mr.Dharmasiri, No 141, Road reinstatement not properly 02 15/11/2018 011-2421969 Resolved 18/11/2018 Vauxhall Lane, Colombo-02 done, hard for vehicle movement

Informed to CMC drainage, This 03 15/11/2018 No,176,Sea beach road 077-7289084 Sewer gully blocked was not due to our pipe laying. 16/11/2018 Issues resolved

Anzy Steel, No-100, 011-5620151 / Discussed with CMC drainage 04 10/12/2018 Mahavidyala Mawatha, Sewer gully blocked 14/12/2018 077-7588552 section & they cleared the line Colombo-13

Alwis Place ,No- Generate left in front of house Instructed contractor to removed 05 21/01/2019 011-2326974 21/01/2019 7/1/,colombo-03 obstruct car park immediately and resolved

xvii

Social Safeguard Annual Monitoring Report - 2018

Received complaints for 2018(Package IV) Annexure 04

No Date Time Customer's Name & Tel No Complain Officer's Name Actions Taken

1 29/08/2018 14.30 Name not given 0117446614 Leak at Cube Lane Mr. Maharif Same day rectified

Mr. Keerthi Senanayaka 2 12/9/2018 16.04 Dust at Meegaha Place Mr. Rohana Same day dust control works carried out 0112081211

Name not given ABC stored in front of the 3 10/10/2018 Same day rectified Pamankada Lane 0776649690 house

Mr. Keerthi Senanayaka 4 20/12/2018 Regarding Backfilling Mr. Maharif Same day rectified 0112081211

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