Transport Guide for Parcels, Groupage and Part Loads from 1 July 2021
Total Page:16
File Type:pdf, Size:1020Kb
1 Transportguide, Parcels Parcels, groupage and part loads (national). Prices, services, terms and conditions. Transport guide Valid from 01.07.2021 Finding New Ways 2 Transportguide, Parcels 3 Finding new ways for you Del 1 Parcels and your customers OUR SERVICES LIABILITY AND INSURANCE 1.1 Services p. 5 1.6 Customers and Bring's liability p. 10 This transport guide describes our parcel services for the private and 1.2 Value-added services p. 5-6 1.7 Carriage conditions p. 10-14 business market, including terms and conditions, zone tables and price lists. 1.3 Additional information, services p. 7 1.8 Complaints and compensation p. 14-15 1.4 Posting, collection and delivery p. 7-8 We hope you will find our transport guide useful! TABLES AND PRICES Part 1 Parcels p. 2-61 TRANSPORT CRITERIA 1.9 Zone table and location register p. 17-53 Part 2 Groupage and part loads p. 62-121 1.5 Conditions p. 8-10 with zones for Business Parcel Express Overnight Del 3 Bring and the environment p. 122-123 1.10 Price list p. 54 1.11 Surcharges p. 60 4 Transportguide, Parcels 5 1.1 Our services Our customers have various needs. This is why we offer a range of services that meet needs relating to logistics services – from A to Z. 1.1.1 E-services or do not choose flex delivery, the package will be Using Bring’s transport services provides access to a delivered to the nearest Post-in.shop or pick up place. number of e-services. Besides direct integration with As customer you can order a second delivery attempt. our IT system, we offer our customers Mybring, an Order Second delivery attempt with the EDI-file. online self-service solution that gives you full control over your deliveries with Bring, no matter where you 1.1.6 Business Parcel are. You can easily produce custom reports and order Business to business consignments, international. A parcel, cargo and courier shipments with a single door-to-door service that includes customs clearance login. Mybring is available 24 hours a day and free and delivery to consignees all over the world. If you to Bring customers. have a contract relating to collection of your national parcels, you can send your international parcels along 1.1.2 Business Parcel as well. Business to business parcels up to 35 kg require a manned reception area for receipt of parcels. Delivery 1.1.7 Pickup Parcel normally takes place between 8am and 4pm. Posting of A solution for companies that send parcels to private parcels at a post office or Post-in-Shop. Collection is individuals abroad. Well suited to online shopping possible and requires an agreement with Bring. services, and parcels can be sent all over the world. 1.1.3 Business Parcel Express Overnight Our service for important parcels up to 35 kg that need to be delivered quickly. See section 1.4.2 for more 1.2 ADDITIONAL SERVICES, PARCELS information. Bring offers additional services that add value for its 1.1.4 Climate-neutral Service Package customers. Some of these services are listed below. Parcels up to 35 kg, with a contract-based offering Other additional services are indicated in the price lists for businesses with private customers as their target and at bring.no. group (online stores, etc.). The fact that this package is climate-neutral means that Bring undertakes to reduce 1.2.1 Any pickup point greenhouse gas emissions from transport by using rail Consignees themselves can choose the Post-in-Shop rather than road, while also compensating for residual or post office where they want to collect their parcels. emissions. The consignee collects the package at a This additional service can be used with the Climate- Post-in-Shop or post office. neutral Service Package and the Business Parcel Express Overnight service. This service is well-suited 1.1.5 Home Delivery to online shopping services. Parcels up to 35 kg, with a contract-based offering for business customers as a target group. Parcels 1.2.2 Cash on Delivery are delivered to homes during the daytime between (Climate-neutral Service Package) 8am and 5pm, or in the evenings between 7pm and This additional service guarantees that parcels will 9pm, depending on the postal code. We are currently not be delivered until a fee has been paid. This is ideal piloting for distribution on the weekends in some if you have agreed that customers are to pay for the areas. Your customers will be notified per SMS or products you are sending out. If you wish to amend or e-mail with expected day of delivery with link for cancel the cash on delivery amount while the parcel is tracking information. For Home delivery service, we try en route, we can arrange this for you on payment of an one delivery attempt, if the customer is not at home additional fee. 6 Transportguide, Parcels 7 coordinating and arranging all forms of inbound and Exceptions: outbound transport regardless of transport form and - Weekends and public holidays, plus holiday periods destination. such as Christmas, Easter and summer. 1.2.7 Insurance - In the event of force majeure, floods, landslides, It is possible to take out goods insurance for parcels. snowfall or other reduced accessibility on roads or For parcels, this is done by means of an EDI message. railways. See bring.no for more details. 1.4 POSTING, COLLECTION AND DELIVERY 1.3 ADDITIONAL INFORMATION, SERVICES Bring is able to collect all consignments from 1.3.1 Collection deadline consignors and deliver to consignees. Parcels can be The collection deadline for parcels left at a domestic posted/picked up at Post-in-Shops/post offices. There Post-in-Shop or post office is 14 days. are various alternatives, service levels and deadlines associated with our services, and these are priced Parcels that are not collected before the deadline will according to the applicable service specifications be returned. A reminder is sent out to the consignee and price lists. after 5 days. If text messaging and/or email notification are used, reminders are sent on day 3 and day 11 1.4.1 Business parcels following arrival of the parcel at a Post-in-Shop or post Collection from the customer’s premises is not office. Parcels that arrive at a post office or Post-in- normally included, but this can be agreed separately Shop between 1 and 17 July will not be returned until 1 via a pickup/bring agreement. Business parcels can be August. Parcels will not be returned between 23 and 31 posted at Post-in-Shops or post offices on payment of December. The first date for returns is the third working an additional charge per package. Door-to-door pickup day after New Year. and delivery of business parcels is included in the price This service can also be used with Business Parcel Bulk to show ID. This additional service can be used with all if more than 800 packages are sent per year. and single parcels to the Faroe Islands and Greenland. parcel services. 1.3.2 Returned consignments See section 1.11 Surcharges. Consignments that we are unable to deliver to the Business parcels are primarily picked up from and Delivery on production of ID: consignee will be returned at the client’s expense. delivered to a single point within the company, e.g. 1.2.3 Simplified Delivery ID is checked at the time of delivery. Someone other at reception or on the ramp. The driver does not carry Is a service where the party ordering the parcel asks than the consignee can collect the parcel, but this 1.3.3 Delivery precision and calculation of on consignments. Delivered to consignees Monday to Bring to leave the item with the consignee without the person has to show ID in order to take delivery of the delivery time Friday before 4pm. Two delivery attempts will be made consignee being present to receive the consignment. consignment. Can be used with all parcel services. We have guideline delivery times for our services, at the consignee’s address. An additional charge will This service must be ordered via EDI message. As unless specified otherwise as a condition for the be incurred if two delivery attempts are made. It is agreed with the consignor, the driver leaves the item Personal Delivery: service in question. The shipping time is the period possible to order delivery via a Post-in-Shop or post at street level and then signs to indicate that the item Only the specified consignee is able to collect the from the time at which arrival of the consignment at office if the consignee is not available when attempts has been delivered, thereby guaranteeing that the parcel, on production of ID. It is not possible for anyone our dispatch terminal is recorded until the consignment are made to deliver the parcel to the door. This has consignment can be tracked. This service means that else to collect the parcel. Can be used with Business is delivered/made available to the consignee. to be ordered at the same time by means of an EDI the customer accepts liability and disclaims the right Parcel Express Overnight, Home Delivery and Climate- message. This service can be implemented after the to compensation for damaged or missing items. neutral Service Package. The promised delivery time for Business Parcel Express first or second delivery attempt. This service is priced Overnight can be found in the booking screen at separately, and only if the parcels have been delivered Simplified Delivery is not recommended for larger 1.2.5 Projects Mybring.no.