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perpustakaan.uns.ac.id digilib.uns.ac.id CHAPTER III DISCUSSION A. Great Tour and Travel 1. The Profile th Great Tour and Travel was built on December 24 , 2004 by Abdul Salam. Great Tour and Travel is one of travel agencies in Yogyakarta. It is located in Sosrowijayan streets 29 Yogyakarta. Great Tour and Travel has many tour packages. It has tour package from Jogja or Yogyakarta, Dieng Plateau, SelloGryo, Solo, Malang, Surabaya, Mt.Bromo, Ijen, Kalibaru, Betiri National Park and drop you to your hotel in Bali. Besides, their experienced, professional and enthusiastic staff member will help tourists to get the truly experience in visiting Java-Bali. Great Tour and Travel has cars to accommodate tourists on tour. The first armadas (cars) were Espass, Kijang and Panther. Nowadays, Great Tour and Travel has seven cars. It is two APV, one Kijang, one Avanza, one Pajero, and two ELF. Great Tour and Travel also has 14 staffs includes the owner. Below is the bureau of Great Tour and Travel staffs;the following is the chart of organization structure of Great Tour and Travel. commit to user 9 perpustakaan.uns.ac.id digilib.uns.ac.id 10 1.1 The organization structure of Great Tour and Travel Abdul Salam Owner Sulis Operational Manager Tour Guide Receptionist staff Driver 1. Paypay 1. Ammar 1. Supar 2. Yoga 2.Syahrul 2. Didik 3.Muklis 3. Yono 4. Suraji 5. Bayu 6. Hendra 7. Agus commit to user perpustakaan.uns.ac.id digilib.uns.ac.id 11 2. Tour packages There are many choices for tourists to choose their tour. Great Tour and Travel has two kinds of tour, that is daily tour and private tour. Daily tour is a tour that merges tourists with another tourist in transportation. The maximum passengers in the biggest car were 12 persons. Private tour is a tour for guests who already book the tour. This tour uses a private car. On this tour, the tour guide must pick up the guests at their hotel. Either daily or private tour is led by a tour guide or driver guide. Great Tour and Travel has a main tour that is popular among tourists. It is Borobudur and Prambanan Tour. This tour usually includes visiting temples around both of the temples; it would depend on tour package. Below are tour packages at Great Tour and Travel: a. Borobudur & Prambanan Temple<BP> ( eight hours ) leave at 07.45 am Rp 120.000/person b. Borobudur, Prambanan and Mendut Temple<BPMendut> ( eight hours ) Leave at 07.45 am Rp. 125.000/person c. Borobudur, Kaliurang, Prambanan Temple<BPKal> ( nine hours ) Leave at 07.45 am Rp. 125.000/person d. Borobudur, Pawon, Mendut Temple<BPM> ( five hours ) Leave at 07.45 am Rp. 105.000/person e. Sunset at Prambanan, Silver industry, and Sari temple<PSS>( five hours ) Leave at 01.45 pm Rp. 105.000/person commit to user perpustakaan.uns.ac.id digilib.uns.ac.id12 Note: On Tuesday, Thursday, and Saturday. You may also enjoy the Ramayana Ballet at the Prambanan Temple complex with extra charge Rp. 50.000,- + (return transport) f. Afternoon at Borobudur<BSS> ( five hours ) Leave at 02.15 pm Rp. 105.000/person g. Beautiful Morning at Borobudur, Pawon, Mendut Temple<BMB> (five hours) Leave at 05.00 am Rp. 105.000/person h. Beautiful Morning at Borobudur, Pawon, Mendut and Prambanan Temple, Silver industry<BMB-P> ( nine hours ) Leave at 05.00 am Rp. 120.000/person i. Beautiful Morning at Borobudur, Pawon, Mendut, Kraton and Parangtritis Beach<BKP> ( nine hours ) Leave at 05.00 am Rp. 250.000/person j. Morning Borobudur, Prambanan, and Parangtritis Beach<BPPar> (11hours) Leave at 05.00 am Rp. 300.000/ person k. Morning Borobudur, Kaliurang and Parangtritis Beach <BkalPar> (10 hours) Leave at 05.00 am Rp. 250.000/person l. Beautiful Morning at Borobudur and Dieng Plateau<BMB+D> (12 hours) Leave at 05.00 am Rp. 300.000/person commit to user perpustakaan.uns.ac.id digilib.uns.ac.id13 m. Dieng Plateau Only <DO> ( 10 hours ) Leave at 07.15 am Rp. 275.000/person n. Dieng Plateau and sunset at borobudur Temple<BD> ( 12 hours ) Leave at 07.15 am Rp. 300.000/person o. Prambanan, Wayang, Silver Industry and Sunset at Borobudur (Nine hours) Leave at 10.00 am Rp. 150.000/person p. Silver Industry, Imogiri Royal Cemetry and Parangtritis Beach<SIP> (seven hours) Leave at 11.00 am Rp. 230.000/person q. Gedongsongo, Old Locomotive Museum, Borobudur<G.Songo> (Nine hours) Leave at 07.30 am Rp. 250.000/person r. Baron, Kukup and Krakal beach<BKK> (eight hours) Leave at 11.00 am Rp. 275.000/person s. Ketep Pass Volcano and Borobudur Temple<S> (eight hours) Leave at 05.00 am Rp. 250.000/person t. Solo, Sukuh, Tawangmangu<Solo> (11 hours) Leave at 07.15 am Rp. 300.000/person u. Prambanan and Silver<PS> ( four hours ) Leave at 10.00 am Rp. 105.000/person commit to user 14 perpustakaan.uns.ac.id digilib.uns.ac.id v. Parangtritis beach, Silver, Wayang and Kaliurang Resort<PSK> (six hours) Leave at 07.15 am Rp. 230.000/person w. Borobudur, Silver, Kaliadem and Prambanan Temple<W> (eight hours) Leave at 08.00 am Rp. 250.000/person x. Ramayana Ballet Performance At Prambanan Indoor Theatre; every Tuesday, Thrusday and Saturday. Ticket Rp. 250.000,-Rp. 175.000,-Rp. 100.000,- Transport Rp. 75.000/person Leave at 06.00 pm y. Sunrise at Merapi Volcano ( 14 hours ) Leave at 10.15 pm Rp. 425.000/person Included: - Guide – Cake Drink - Home stays(Preparatory post of climbing) -Start climbing at 01.00 am -Climb of Merapi 4 hours going up and 3 hours going down. -Must be with good shoes, Jacket or sweater and torch. For information, the character inside this symbol <> is the tour package’s name usually used by Great Tour and Travel officials. commit to user 15 perpustakaan.uns.ac.id digilib.uns.ac.id B. The Job Training Activities th I started job training at Great Tour and Travel on August 01 and finished on September 01th, 2015. I had two activities in this job training. I became a receptionist officer and tour guide. On this discussion, I focused on the activities as a tour guide at Great Tour and Travel. The work time at Great Tour and Travel was from 07.00 a.m.until 08.30 p.m. It was divided into two shifts, morning shift and afternoon shift. Morning shift began at 07.00 a.m. until 02.00 p.m. and afternoon shift was from 02.00 p.m. until close. The office was closed at 08.30 p.m. It was for receptionists in the office. The receptionists had duties to give information and to sell the tour packages. Tour guide and driver were scheduled by the tour. It could begin at 04.00 a.m. or 10.00 a.m. and finish at the end of the tour. I had all of the work schedules. I came to office at 07.00 a.m. and finished at 01.00 p.m. or when I got tour, it was scheduled by the tour. Before I started to be a tour guide, there were some activities. 1. Getting information about the tour packages. I should understand and memorize the name of tour packages and the departure of each tour so I understood what I should do and learn. So that it could be prepared before the tour. There was a short name for each tour package that was written by the receptionists on the whiteboard. commit to user perpustakaan.uns.ac.id digilib.uns.ac.id16 2. Escorting In addition of memorizing the tour packages, I should know how to guide tourists in a tour. So, I escorted the senior guide to know what the duty of tour guide was. Escorting a senior guide in their guiding activities, the position when I escorted the senior guide was behind the tour guide and guest. Here, I learned about several guiding process; a. How to greet the guests, give explanation and answer the questions from the guests. I also wrote a note about interesting objects that are usually explained on the road to the tourism destination. b. How to arrange the guests when we arrived at the tourism destination and how to give instruction about duration at the tourism destination. c. How to deliver information and be professional as a tour guide. 3. Guiding Tour guide is one of important parts in tourism. Tour guide is employed person; either directly by traveler, an official or a private tourist organization or travel agent to give information and advice the tourists before and during his journey. I did job training to be a tour guide in Great Tour and Travel. I did some activities to guide the guests. There were three steps in guiding process: preparation, method of the tour, and closing. commit to user perpustakaan.uns.ac.id digilib.uns.ac.id 17 Preparation In preparation, I saw the schedule of the tour for the day after. The schedule was written on the whiteboard by receptionist. After I knew my tour for tomorrow, I prepared the list of the guests and their hotel names. Method of the tour First, I picked up the guests at their hotel. There was a trick when picking up guests. I started picking up the guests from the farthest to the closest hotel then heading to the tourism destination.