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CHAPTER III

DISCUSSION

A. Great Tour and Travel

1. The Profile

th Great Tour and Travel was built on December 24 , 2004 by Abdul Salam.

Great Tour and Travel is one of travel agencies in . It is located in

Sosrowijayan streets 29 Yogyakarta.

Great Tour and Travel has many tour packages. It has tour package

from Jogja or Yogyakarta, Dieng Plateau, SelloGryo, Solo, Malang, Surabaya,

Mt.Bromo, Ijen, Kalibaru, Betiri National Park and drop you to your hotel in Bali.

Besides, their experienced, professional and enthusiastic staff member will help

tourists to get the truly experience in visiting Java-Bali.

Great Tour and Travel has cars to accommodate tourists on tour. The first

armadas (cars) were Espass, Kijang and Panther. Nowadays, Great Tour and

Travel has seven cars. It is two APV, one Kijang, one Avanza, one Pajero, and

two ELF.

Great Tour and Travel also has 14 staffs includes the owner. Below is the

bureau of Great Tour and Travel staffs;the following is the chart of organization

structure of Great Tour and Travel.

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1.1 The organization structure of Great Tour and Travel

Abdul Salam

Owner

Sulis Operational Manager

Tour Guide Receptionist staff Driver

1. Paypay 1. Ammar 1. Supar 2. Yoga 2.Syahrul 2. Didik 3.Muklis 3. Yono 4. Suraji 5. Bayu 6. Hendra 7. Agus

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2. Tour packages

There are many choices for tourists to choose their tour. Great Tour and

Travel has two kinds of tour, that is daily tour and private tour. Daily tour is a tour

that merges tourists with another tourist in transportation. The maximum

passengers in the biggest car were 12 persons. Private tour is a tour for guests who

already book the tour. This tour uses a private car. On this tour, the tour guide

must pick up the guests at their hotel. Either daily or private tour is led by a tour

guide or driver guide.

Great Tour and Travel has a main tour that is popular among tourists. It is

Borobudur and Tour. This tour usually includes visiting temples

around both of the temples; it would depend on tour package.

Below are tour packages at Great Tour and Travel:

a. & Prambanan Temple ( eight hours )

leave at 07.45 am Rp 120.000/person

b. Borobudur, Prambanan and Temple ( eight hours )

Leave at 07.45 am Rp. 125.000/person

c. Borobudur, Kaliurang, Prambanan Temple ( nine hours )

Leave at 07.45 am Rp. 125.000/person

d. Borobudur, , Mendut Temple ( five hours )

Leave at 07.45 am Rp. 105.000/person

e. Sunset at Prambanan, Silver industry, and Sari temple( five hours )

Leave at 01.45 pm Rp. 105.000/person

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Note: On Tuesday, Thursday, and Saturday. You may also enjoy the

Ramayana Ballet at the Prambanan Temple complex with extra charge Rp.

50.000,- + (return transport)

f. Afternoon at Borobudur ( five hours )

Leave at 02.15 pm Rp. 105.000/person

g. Beautiful Morning at Borobudur, Pawon, Mendut Temple

(five hours)

Leave at 05.00 am Rp. 105.000/person

h. Beautiful Morning at Borobudur, Pawon, Mendut and Prambanan Temple,

Silver industry ( nine hours )

Leave at 05.00 am Rp. 120.000/person

i. Beautiful Morning at Borobudur, Pawon, Mendut, Kraton and Parangtritis

Beach ( nine hours )

Leave at 05.00 am Rp. 250.000/person

j. Morning Borobudur, Prambanan, and Parangtritis Beach

(11hours)

Leave at 05.00 am Rp. 300.000/ person

k. Morning Borobudur, Kaliurang and Parangtritis Beach

(10 hours)

Leave at 05.00 am Rp. 250.000/person

l. Beautiful Morning at Borobudur and Dieng Plateau (12 hours)

Leave at 05.00 am Rp. 300.000/person

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m. Dieng Plateau Only ( 10 hours )

Leave at 07.15 am Rp. 275.000/person

n. Dieng Plateau and sunset at borobudur Temple ( 12 hours )

Leave at 07.15 am Rp. 300.000/person

o. Prambanan, Wayang, Silver Industry and Sunset at Borobudur

(Nine hours)

Leave at 10.00 am Rp. 150.000/person

p. Silver Industry, Imogiri Royal Cemetry and Parangtritis Beach

(seven hours)

Leave at 11.00 am Rp. 230.000/person

q. Gedongsongo, Old Locomotive Museum, Borobudur

(Nine hours)

Leave at 07.30 am Rp. 250.000/person

r. Baron, Kukup and Krakal beach (eight hours)

Leave at 11.00 am Rp. 275.000/person

s. Ketep Pass Volcano and Borobudur Temple (eight hours)

Leave at 05.00 am Rp. 250.000/person

t. Solo, Sukuh, Tawangmangu (11 hours)

Leave at 07.15 am Rp. 300.000/person

u. Prambanan and Silver ( four hours )

Leave at 10.00 am Rp. 105.000/person

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v. Parangtritis beach, Silver, Wayang and Kaliurang Resort

(six hours)

Leave at 07.15 am Rp. 230.000/person

w. Borobudur, Silver, Kaliadem and Prambanan Temple (eight hours)

Leave at 08.00 am Rp. 250.000/person

x. Ramayana Ballet Performance

At Prambanan Indoor Theatre; every Tuesday, Thrusday and Saturday.

Ticket Rp. 250.000,-Rp. 175.000,-Rp. 100.000,-

Transport Rp. 75.000/person

Leave at 06.00 pm

y. Sunrise at Merapi Volcano ( 14 hours )

Leave at 10.15 pm Rp. 425.000/person

Included: - Guide – Cake Drink

- Home stays(Preparatory post of climbing)

-Start climbing at 01.00 am

-Climb of Merapi 4 hours going up and 3 hours going down.

-Must be with good shoes, Jacket or sweater and torch.

For information, the character inside this symbol <> is the tour package’s

name usually used by Great Tour and Travel officials.

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B. The Job Training Activities

th I started job training at Great Tour and Travel on August 01 and finished

on September 01th, 2015. I had two activities in this job training. I became a

receptionist officer and tour guide. On this discussion, I focused on the activities

as a tour guide at Great Tour and Travel.

The work time at Great Tour and Travel was from 07.00 a.m.until 08.30

p.m. It was divided into two shifts, morning shift and afternoon shift. Morning

shift began at 07.00 a.m. until 02.00 p.m. and afternoon shift was from 02.00 p.m.

until close. The office was closed at 08.30 p.m. It was for receptionists in the

office. The receptionists had duties to give information and to sell the tour

packages.

Tour guide and driver were scheduled by the tour. It could begin at 04.00

a.m. or 10.00 a.m. and finish at the end of the tour. I had all of the work

schedules. I came to office at 07.00 a.m. and finished at 01.00 p.m. or when I got

tour, it was scheduled by the tour.

Before I started to be a tour guide, there were some activities.

1. Getting information about the tour packages.

I should understand and memorize the name of tour packages

and the departure of each tour so I understood what I should do and

learn. So that it could be prepared before the tour. There was a short

name for each tour package that was written by the receptionists on

the whiteboard.

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2. Escorting

In addition of memorizing the tour packages, I should know

how to guide tourists in a tour. So, I escorted the senior guide to know

what the duty of tour guide was. Escorting a senior guide in their

guiding activities, the position when I escorted the senior guide was

behind the tour guide and guest. Here, I learned about several guiding

process;

a. How to greet the guests, give explanation and answer the questions

from the guests. I also wrote a note about interesting objects that

are usually explained on the road to the tourism destination.

b. How to arrange the guests when we arrived at the tourism

destination and how to give instruction about duration at the

tourism destination.

c. How to deliver information and be professional as a tour guide.

3. Guiding

Tour guide is one of important parts in tourism. Tour guide is

employed person; either directly by traveler, an official or a private

tourist organization or travel agent to give information and advice the

tourists before and during his journey.

I did job training to be a tour guide in Great Tour and Travel. I

did some activities to guide the guests. There were three steps in

guiding process: preparation, method of the tour, and closing.

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 Preparation

In preparation, I saw the schedule of the tour for the

day after. The schedule was written on the whiteboard by

receptionist. After I knew my tour for tomorrow, I prepared

the list of the guests and their hotel names.

 Method of the tour

First, I picked up the guests at their hotel. There was a

trick when picking up guests. I started picking up the guests

from the farthest to the closest hotel then heading to the

tourism destination. It was more efficient in time.

When I met the guests, I asked their name and

introduced myself. After that, I checked their ticket. It was to

make sure that they were Great Tour and Travel guests. The

next important thing was asking for their nationality and

writing it in guest list note that had been prepared.

After all the guests were ready in the car and already

confirmed, I said to the driver to go to the tourism

destinations. While we were in the drive way, I introduced

myself and the driver. Besides,I also explained some

explanations.

a. Schedule

I explained about the tour; where the tour

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and how much the entrance fee was for each tourism

destinations.

b. Regulation

There was a regulation in a daily tour. Every

guest has a right to explore tourism destination but they

also had to obey the schedule in every tourism

destination. If they broke the schedule, the consequence

was the tour guide might leave the guests.

c. The interesting objects

I explained about the important places, things or

attractions that could be seen by the guest from the car.

For example, when the driver drove across a bridge

above Putih river, I explained them about a disaster

which ever happened in 2010. Merapi Volcano erupted

then the lava flowed to the river, that was why the river

called Putih river. I also showed them the Merapi

Volcano.

I said ‘excuse me’ when I began to explain an

explanation to get the guests’ attention.

After that, when I and the guests arrived at the

tourism destination, I asked them to match the time of the

watch. It was used to make them on time with the schedule.

That was very important thing in a daily tour. Every guest commit to user 19 perpustakaan.uns.ac.id digilib.uns.ac.id

might be on time to gather at the meeting point, if there were

several guests who were not on time, I would announce the

guest’s name to come to the meeting point for two times. If

the guests did not come after the announcement, I had an

authority to leave them and continue the tour. I could not let

the other guests wait for the others who were not on time.The

guests who were on time would loose their time.

Next, I explained general information about the tourism

destination. I reminded the guest about the entrance fee. I told

to the guests how much the entrance fee they had to pay.

There were three kinds of tourism destinations. There

were tourism destinations that provided a local guide but

there were tourism destinations that did not provide a local

guide. If there was a local guide at the tourism destination, I

offered to the guests to choose using a local guide or not.

There was some fee for hiring a local guide in several tourism

destinations like in Borobudur and Prambanan, for each place

the fee was Rp.100.000 for two people. In other hand, there

was also a local guide that had been prepared by tourism

places like in silver industry which provided free guide for

the guests.

There were also tourism destinations which did not

provide a local guide, for example in Dieng (Arjuna Temple, commit to user 20 perpustakaan.uns.ac.id digilib.uns.ac.id

Sikidang Crater and Color Lake). In this condition, I had to

follow the guests and give general explanation about it.

Next, I reminded again about the duration time to enjoy

the tourism destination. I also determined the meeting point

which was usually at the exit gate.

 Closing

I said thank to the guests who joined with the Great

Tour and Travel. I said a farewell to the guests in the end of

the tour.

I had 12 chances to guide tourists during my job training.

1. I handled the first chance to guide the tourists from Italy on the

second day (02-08-2015). I handled PSS + Ramayana tour with Mr

Supar as the driver.

PSS + Ramayana Tour were the tour that visited Silver

industry, Sari and Prambanan Temple plus seeing Ramayana ballet

show in the night. PSS tour finished after visiting Prambanan

Temple. Since there was a plus tour; Ramayana Tour, I guided

them to the Prambanan Open Air Theatre to watch Ramayana

Ballet Show. Ramayana Ballet was a dance show which told the

story of Ramayana. I accompanied the guests to watch it.

2. I handled BSS tour with Mr Supar as the driver. The guests were

Indonesian and Italian.

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BSS tour or Afternoon Borobudur was a tour that visited

Borobudur Temple only. I started this tour from 02.15 p.m. This

tour was different from the others tour that ever I got. There were

local and foreign tourists in one tour. I only once encountered this

situation. The local guests were Mr Michael and his wife.The

foreign guests were Mr Leon and his Girlfriend. I used two

languages to introduce, explain, and arrange. I used English for Mr

Leon and his friend and Indonesian language to Mr Michael and

his wife.

3. I handled BPM tour with Mr Hendra as the driver.

The guests were two men from Singapore. They were

interested in the history of temples that was why they took BPM

tour. BPM was tour that visited Borobudur, Pawon, Mendut

Temples.

4. I handled BMB-P tour with Mr Supar as the driver. BMB-P tour

was a tour that visited Borobudur, Pawon, Mendut and Prambanan

Temples and Silver Industry. There were six guests, two guests

from Norway and four guests from France.

5. I handled BPM tour with Mr Hendra as the driver. The two guests

were French. BPM tour was a tour that visited Borobudur, Pawon

and Mendut Temple.

6. I handled PSBSS tour with Mr Supar as the driver. There were six

guests, two French, two German and two American. PSBSS tour commit to user perpustakaan.uns.ac.id digilib.uns.ac.id22

was tour that visited Prambanan, Wayang, Silver Industry, and

sunset in Borobudur.

7. I handled private tour Sunrise Borobudur via Manohara hotel and

Dieng. The guests were two men from Italy.

It was a private tour. The tour visited Borobudur via

Manohara hotel at five a.m. After that, the next destination was

Dieng. There were three places: Arjuna Temple, Sikidang Crater

and Color Lake.

8. I handled BPKot tour with Mr Raijo as the driver.

BPKot was tour that visited Borobudur and Prambanan temples.

9. PSBSS + BSS with Mr Didik as the driver

PSBSS was a tour that visited Prambanan, Wayang, Silver

Industry, and Borobudur. Therefore, there were tourists who

booked BSS tour. PSBSS and BSS tour have same routes. After

PSBSS tour visited Silver Industry, I picked the BSS tour’s guests

up. After that, I continued the tour to Borobudur to see sunset.

10. Sunrise at Merapi Volcano with Mr Yono as the driver.

The guests climbed Merapi mountain in this tour. In this

tour, there were local guides who guided tracking to the summit of

Merapi but the local guide could not speak English fluently.

Therefore I joined to accompany his guests.

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11. BPMendut + BPKot with Mr Yono

This tour was tour that visited Borobudur, Mendut,

Prambanan Temples.

C. The Problems and Solutions During The Job Training

In the internship experience as a tour guide at Great Tour and Travel,I

found three problems. These were as follows:

(1) My major was English whereas not all the guests spoke English.

They came from different countries, such as, Germany, Italy, France, Japan,

etc.

When I handled a group of foreign tourists, there were two Japanese

among them. I picked them up at their hotel. I introduced myself and asked

their name but they smiled and did not answer my question. Secondly, when

we were already in the car, I asked them ‘is it your first time coming to

Indonesia?’ They only smiled and did not answer my question. At that time I

thought that they could not speak English. Therefore, I was confused how to

tell them when I would give time to them at tourism destination if they could

not speak English. Then, when I arrived at tourism destination, I

communicated with them using body language. For example, I raised two of

my fingers to give them time two hours at tourism destination. Body

language could be alternative to arrange guests when a tour guide was

difficult to deliver information or instruction using language.

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(2) As a tour guide, I explained several things. From the explanation,

there were several questions asked by the guests. To answer the question,

sometimes I found difficulty to answer it because both the guests and I had

lack of English vocabulary.

I ever handled an Italian, his name was Giorgio. He was a funny guy, I

always talked to him during the tour because he was the interesting guests

on that tour days. While waiting other guests coming to the meeting point at

Prambanan, we asked each other about our daily activities. When we chatted

sometimes we stopped a minute because we were difficult to deliver the

information that we wanted, for example when he asked me about the

animal (rusa/deer) at Prambanan temple. I forgot the English word of ‘rusa’.

I opened dictionary in my smartphone to know the English word of ‘rusa’.

After that, I continued my explanation about the deer at Prambanan temple.

Even though I learned English but I was not a native speaker. So I

forgot some English vocabulary. Therefore I brought a smartphone because

there was an online dictionary inside it. It could help me to solve this

problem.

(3) The daily tour was a tour that used a car. A car needed a driver to

drive it. I encountered that there was a reckless driver. The driver often

tooted the horn. It made the guests not comfortable. They told me that it was

okay if we were late. Then, they asked me to ask the driver to drive

smoothly.

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Besides the driver, the armada should be upgraded because the cars of

Great Tour and Travel were older than the car of the other travel agencies.

On my tour to Dieng, we stopped the car at ‘Menara Pandang’. It was a

place to see the beautiful panorama of Prau mountain. It was used to rest the

car too. The guests surprised when my driver, Mr Hendra, opened the roof

of the machine, there was smoke from the machine. It made the guests asked

me ‘is it okay?’.‘It is okay. We only needed to rest the car.’ answered me to

convince the guests.

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