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CHAPTER III
DISCUSSION
A. Great Tour and Travel
1. The Profile
th Great Tour and Travel was built on December 24 , 2004 by Abdul Salam.
Great Tour and Travel is one of travel agencies in Yogyakarta. It is located in
Sosrowijayan streets 29 Yogyakarta.
Great Tour and Travel has many tour packages. It has tour package
from Jogja or Yogyakarta, Dieng Plateau, SelloGryo, Solo, Malang, Surabaya,
Mt.Bromo, Ijen, Kalibaru, Betiri National Park and drop you to your hotel in Bali.
Besides, their experienced, professional and enthusiastic staff member will help
tourists to get the truly experience in visiting Java-Bali.
Great Tour and Travel has cars to accommodate tourists on tour. The first
armadas (cars) were Espass, Kijang and Panther. Nowadays, Great Tour and
Travel has seven cars. It is two APV, one Kijang, one Avanza, one Pajero, and
two ELF.
Great Tour and Travel also has 14 staffs includes the owner. Below is the
bureau of Great Tour and Travel staffs;the following is the chart of organization
structure of Great Tour and Travel.
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1.1 The organization structure of Great Tour and Travel
Abdul Salam
Owner
Sulis Operational Manager
Tour Guide Receptionist staff Driver
1. Paypay 1. Ammar 1. Supar 2. Yoga 2.Syahrul 2. Didik 3.Muklis 3. Yono 4. Suraji 5. Bayu 6. Hendra 7. Agus
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2. Tour packages
There are many choices for tourists to choose their tour. Great Tour and
Travel has two kinds of tour, that is daily tour and private tour. Daily tour is a tour
that merges tourists with another tourist in transportation. The maximum
passengers in the biggest car were 12 persons. Private tour is a tour for guests who
already book the tour. This tour uses a private car. On this tour, the tour guide
must pick up the guests at their hotel. Either daily or private tour is led by a tour
guide or driver guide.
Great Tour and Travel has a main tour that is popular among tourists. It is
Borobudur and Prambanan Tour. This tour usually includes visiting temples
around both of the temples; it would depend on tour package.
Below are tour packages at Great Tour and Travel:
a. Borobudur & Prambanan Temple
leave at 07.45 am Rp 120.000/person
b. Borobudur, Prambanan and Mendut Temple
Leave at 07.45 am Rp. 125.000/person
c. Borobudur, Kaliurang, Prambanan Temple
Leave at 07.45 am Rp. 125.000/person
d. Borobudur, Pawon, Mendut Temple
Leave at 07.45 am Rp. 105.000/person
e. Sunset at Prambanan, Silver industry, and Sari temple
Leave at 01.45 pm Rp. 105.000/person
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Note: On Tuesday, Thursday, and Saturday. You may also enjoy the
Ramayana Ballet at the Prambanan Temple complex with extra charge Rp.
50.000,- + (return transport)
f. Afternoon at Borobudur
Leave at 02.15 pm Rp. 105.000/person
g. Beautiful Morning at Borobudur, Pawon, Mendut Temple
(five hours)
Leave at 05.00 am Rp. 105.000/person
h. Beautiful Morning at Borobudur, Pawon, Mendut and Prambanan Temple,
Silver industry
Leave at 05.00 am Rp. 120.000/person
i. Beautiful Morning at Borobudur, Pawon, Mendut, Kraton and Parangtritis
Beach
Leave at 05.00 am Rp. 250.000/person
j. Morning Borobudur, Prambanan, and Parangtritis Beach
(11hours)
Leave at 05.00 am Rp. 300.000/ person
k. Morning Borobudur, Kaliurang and Parangtritis Beach
(10 hours)
Leave at 05.00 am Rp. 250.000/person
l. Beautiful Morning at Borobudur and Dieng Plateau
Leave at 05.00 am Rp. 300.000/person
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m. Dieng Plateau Only
Leave at 07.15 am Rp. 275.000/person
n. Dieng Plateau and sunset at borobudur Temple
Leave at 07.15 am Rp. 300.000/person
o. Prambanan, Wayang, Silver Industry and Sunset at Borobudur
(Nine hours)
Leave at 10.00 am Rp. 150.000/person
p. Silver Industry, Imogiri Royal Cemetry and Parangtritis Beach
(seven hours)
Leave at 11.00 am Rp. 230.000/person
q. Gedongsongo, Old Locomotive Museum, Borobudur
(Nine hours)
Leave at 07.30 am Rp. 250.000/person
r. Baron, Kukup and Krakal beach
Leave at 11.00 am Rp. 275.000/person
s. Ketep Pass Volcano and Borobudur Temple (eight hours)
Leave at 05.00 am Rp. 250.000/person
t. Solo, Sukuh, Tawangmangu
Leave at 07.15 am Rp. 300.000/person
u. Prambanan and Silver
Leave at 10.00 am Rp. 105.000/person
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v. Parangtritis beach, Silver, Wayang and Kaliurang Resort
(six hours)
Leave at 07.15 am Rp. 230.000/person
w. Borobudur, Silver, Kaliadem and Prambanan Temple
Leave at 08.00 am Rp. 250.000/person
x. Ramayana Ballet Performance
At Prambanan Indoor Theatre; every Tuesday, Thrusday and Saturday.
Ticket Rp. 250.000,-Rp. 175.000,-Rp. 100.000,-
Transport Rp. 75.000/person
Leave at 06.00 pm
y. Sunrise at Merapi Volcano ( 14 hours )
Leave at 10.15 pm Rp. 425.000/person
Included: - Guide – Cake Drink
- Home stays(Preparatory post of climbing)
-Start climbing at 01.00 am
-Climb of Merapi 4 hours going up and 3 hours going down.
-Must be with good shoes, Jacket or sweater and torch.
For information, the character inside this symbol <> is the tour package’s
name usually used by Great Tour and Travel officials.
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B. The Job Training Activities
th I started job training at Great Tour and Travel on August 01 and finished
on September 01th, 2015. I had two activities in this job training. I became a
receptionist officer and tour guide. On this discussion, I focused on the activities
as a tour guide at Great Tour and Travel.
The work time at Great Tour and Travel was from 07.00 a.m.until 08.30
p.m. It was divided into two shifts, morning shift and afternoon shift. Morning
shift began at 07.00 a.m. until 02.00 p.m. and afternoon shift was from 02.00 p.m.
until close. The office was closed at 08.30 p.m. It was for receptionists in the
office. The receptionists had duties to give information and to sell the tour
packages.
Tour guide and driver were scheduled by the tour. It could begin at 04.00
a.m. or 10.00 a.m. and finish at the end of the tour. I had all of the work
schedules. I came to office at 07.00 a.m. and finished at 01.00 p.m. or when I got
tour, it was scheduled by the tour.
Before I started to be a tour guide, there were some activities.
1. Getting information about the tour packages.
I should understand and memorize the name of tour packages
and the departure of each tour so I understood what I should do and
learn. So that it could be prepared before the tour. There was a short
name for each tour package that was written by the receptionists on
the whiteboard.
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2. Escorting
In addition of memorizing the tour packages, I should know
how to guide tourists in a tour. So, I escorted the senior guide to know
what the duty of tour guide was. Escorting a senior guide in their
guiding activities, the position when I escorted the senior guide was
behind the tour guide and guest. Here, I learned about several guiding
process;
a. How to greet the guests, give explanation and answer the questions
from the guests. I also wrote a note about interesting objects that
are usually explained on the road to the tourism destination.
b. How to arrange the guests when we arrived at the tourism
destination and how to give instruction about duration at the
tourism destination.
c. How to deliver information and be professional as a tour guide.
3. Guiding
Tour guide is one of important parts in tourism. Tour guide is
employed person; either directly by traveler, an official or a private
tourist organization or travel agent to give information and advice the
tourists before and during his journey.
I did job training to be a tour guide in Great Tour and Travel. I
did some activities to guide the guests. There were three steps in
guiding process: preparation, method of the tour, and closing.
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Preparation
In preparation, I saw the schedule of the tour for the
day after. The schedule was written on the whiteboard by
receptionist. After I knew my tour for tomorrow, I prepared
the list of the guests and their hotel names.
Method of the tour
First, I picked up the guests at their hotel. There was a
trick when picking up guests. I started picking up the guests
from the farthest to the closest hotel then heading to the
tourism destination. It was more efficient in time.
When I met the guests, I asked their name and
introduced myself. After that, I checked their ticket. It was to
make sure that they were Great Tour and Travel guests. The
next important thing was asking for their nationality and
writing it in guest list note that had been prepared.
After all the guests were ready in the car and already
confirmed, I said to the driver to go to the tourism
destinations. While we were in the drive way, I introduced
myself and the driver. Besides,I also explained some
explanations.
a. Schedule
I explained about the tour; where the tour
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and how much the entrance fee was for each tourism
destinations.
b. Regulation
There was a regulation in a daily tour. Every
guest has a right to explore tourism destination but they
also had to obey the schedule in every tourism
destination. If they broke the schedule, the consequence
was the tour guide might leave the guests.
c. The interesting objects
I explained about the important places, things or
attractions that could be seen by the guest from the car.
For example, when the driver drove across a bridge
above Putih river, I explained them about a disaster
which ever happened in 2010. Merapi Volcano erupted
then the lava flowed to the river, that was why the river
called Putih river. I also showed them the Merapi
Volcano.
I said ‘excuse me’ when I began to explain an
explanation to get the guests’ attention.
After that, when I and the guests arrived at the
tourism destination, I asked them to match the time of the
watch. It was used to make them on time with the schedule.
That was very important thing in a daily tour. Every guest commit to user 19 perpustakaan.uns.ac.id digilib.uns.ac.id
might be on time to gather at the meeting point, if there were
several guests who were not on time, I would announce the
guest’s name to come to the meeting point for two times. If
the guests did not come after the announcement, I had an
authority to leave them and continue the tour. I could not let
the other guests wait for the others who were not on time.The
guests who were on time would loose their time.
Next, I explained general information about the tourism
destination. I reminded the guest about the entrance fee. I told
to the guests how much the entrance fee they had to pay.
There were three kinds of tourism destinations. There
were tourism destinations that provided a local guide but
there were tourism destinations that did not provide a local
guide. If there was a local guide at the tourism destination, I
offered to the guests to choose using a local guide or not.
There was some fee for hiring a local guide in several tourism
destinations like in Borobudur and Prambanan, for each place
the fee was Rp.100.000 for two people. In other hand, there
was also a local guide that had been prepared by tourism
places like in silver industry which provided free guide for
the guests.
There were also tourism destinations which did not
provide a local guide, for example in Dieng (Arjuna Temple, commit to user 20 perpustakaan.uns.ac.id digilib.uns.ac.id
Sikidang Crater and Color Lake). In this condition, I had to
follow the guests and give general explanation about it.
Next, I reminded again about the duration time to enjoy
the tourism destination. I also determined the meeting point
which was usually at the exit gate.
Closing
I said thank to the guests who joined with the Great
Tour and Travel. I said a farewell to the guests in the end of
the tour.
I had 12 chances to guide tourists during my job training.
1. I handled the first chance to guide the tourists from Italy on the
second day (02-08-2015). I handled PSS + Ramayana tour with Mr
Supar as the driver.
PSS + Ramayana Tour were the tour that visited Silver
industry, Sari and Prambanan Temple plus seeing Ramayana ballet
show in the night. PSS tour finished after visiting Prambanan
Temple. Since there was a plus tour; Ramayana Tour, I guided
them to the Prambanan Open Air Theatre to watch Ramayana
Ballet Show. Ramayana Ballet was a dance show which told the
story of Ramayana. I accompanied the guests to watch it.
2. I handled BSS tour with Mr Supar as the driver. The guests were
Indonesian and Italian.
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BSS tour or Afternoon Borobudur was a tour that visited
Borobudur Temple only. I started this tour from 02.15 p.m. This
tour was different from the others tour that ever I got. There were
local and foreign tourists in one tour. I only once encountered this
situation. The local guests were Mr Michael and his wife.The
foreign guests were Mr Leon and his Girlfriend. I used two
languages to introduce, explain, and arrange. I used English for Mr
Leon and his friend and Indonesian language to Mr Michael and
his wife.
3. I handled BPM tour with Mr Hendra as the driver.
The guests were two men from Singapore. They were
interested in the history of temples that was why they took BPM
tour. BPM was tour that visited Borobudur, Pawon, Mendut
Temples.
4. I handled BMB-P tour with Mr Supar as the driver. BMB-P tour
was a tour that visited Borobudur, Pawon, Mendut and Prambanan
Temples and Silver Industry. There were six guests, two guests
from Norway and four guests from France.
5. I handled BPM tour with Mr Hendra as the driver. The two guests
were French. BPM tour was a tour that visited Borobudur, Pawon
and Mendut Temple.
6. I handled PSBSS tour with Mr Supar as the driver. There were six
guests, two French, two German and two American. PSBSS tour commit to user perpustakaan.uns.ac.id digilib.uns.ac.id22
was tour that visited Prambanan, Wayang, Silver Industry, and
sunset in Borobudur.
7. I handled private tour Sunrise Borobudur via Manohara hotel and
Dieng. The guests were two men from Italy.
It was a private tour. The tour visited Borobudur via
Manohara hotel at five a.m. After that, the next destination was
Dieng. There were three places: Arjuna Temple, Sikidang Crater
and Color Lake.
8. I handled BPKot tour with Mr Raijo as the driver.
BPKot was tour that visited Borobudur and Prambanan temples.
9. PSBSS + BSS with Mr Didik as the driver
PSBSS was a tour that visited Prambanan, Wayang, Silver
Industry, and Borobudur. Therefore, there were tourists who
booked BSS tour. PSBSS and BSS tour have same routes. After
PSBSS tour visited Silver Industry, I picked the BSS tour’s guests
up. After that, I continued the tour to Borobudur to see sunset.
10. Sunrise at Merapi Volcano with Mr Yono as the driver.
The guests climbed Merapi mountain in this tour. In this
tour, there were local guides who guided tracking to the summit of
Merapi but the local guide could not speak English fluently.
Therefore I joined to accompany his guests.
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11. BPMendut + BPKot with Mr Yono
This tour was tour that visited Borobudur, Mendut,
Prambanan Temples.
C. The Problems and Solutions During The Job Training
In the internship experience as a tour guide at Great Tour and Travel,I
found three problems. These were as follows:
(1) My major was English whereas not all the guests spoke English.
They came from different countries, such as, Germany, Italy, France, Japan,
etc.
When I handled a group of foreign tourists, there were two Japanese
among them. I picked them up at their hotel. I introduced myself and asked
their name but they smiled and did not answer my question. Secondly, when
we were already in the car, I asked them ‘is it your first time coming to
Indonesia?’ They only smiled and did not answer my question. At that time I
thought that they could not speak English. Therefore, I was confused how to
tell them when I would give time to them at tourism destination if they could
not speak English. Then, when I arrived at tourism destination, I
communicated with them using body language. For example, I raised two of
my fingers to give them time two hours at tourism destination. Body
language could be alternative to arrange guests when a tour guide was
difficult to deliver information or instruction using language.
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(2) As a tour guide, I explained several things. From the explanation,
there were several questions asked by the guests. To answer the question,
sometimes I found difficulty to answer it because both the guests and I had
lack of English vocabulary.
I ever handled an Italian, his name was Giorgio. He was a funny guy, I
always talked to him during the tour because he was the interesting guests
on that tour days. While waiting other guests coming to the meeting point at
Prambanan, we asked each other about our daily activities. When we chatted
sometimes we stopped a minute because we were difficult to deliver the
information that we wanted, for example when he asked me about the
animal (rusa/deer) at Prambanan temple. I forgot the English word of ‘rusa’.
I opened dictionary in my smartphone to know the English word of ‘rusa’.
After that, I continued my explanation about the deer at Prambanan temple.
Even though I learned English but I was not a native speaker. So I
forgot some English vocabulary. Therefore I brought a smartphone because
there was an online dictionary inside it. It could help me to solve this
problem.
(3) The daily tour was a tour that used a car. A car needed a driver to
drive it. I encountered that there was a reckless driver. The driver often
tooted the horn. It made the guests not comfortable. They told me that it was
okay if we were late. Then, they asked me to ask the driver to drive
smoothly.
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Besides the driver, the armada should be upgraded because the cars of
Great Tour and Travel were older than the car of the other travel agencies.
On my tour to Dieng, we stopped the car at ‘Menara Pandang’. It was a
place to see the beautiful panorama of Prau mountain. It was used to rest the
car too. The guests surprised when my driver, Mr Hendra, opened the roof
of the machine, there was smoke from the machine. It made the guests asked
me ‘is it okay?’.‘It is okay. We only needed to rest the car.’ answered me to
convince the guests.
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