Practice Information Guide

THE COPPICE SURGERY MEDICAL CENTRE Herne Lane, Rustington, Station Road, Angmering, West BN16 3BE BN16 4HL Tel: (01903) 783178 Tel: (01903) 786758 Fax: (01903) 859027 Fax: (01903) 779823 www.thecoppicesurgery.nhs.uk www.angmeringmedicalcentre.nhs.uk Welcome To The Practice How To See Your Doctor We operate an appointment system at both surgeries. You may be offered an appointment at either The Coppice Surgery or Angmering Medical Centre depending on availability regardless of which The Doctors surgery you are registered at. Appointments can be arranged either personally or by telephone. Dr Martina Houska MRCGP DRCOG DFFP MIPM (Senior Partner) Qualified in 1994 at Freie You may consult any of the doctors but it is a good idea to stay with the same doctor if possible. University, Berlin. Joined the practice in 2004 and is interested in female health and minor surgery. Urgent problems will always be seen the same day though it may not be with your usual doctor. If GMC No: 4276108. you wish to see a particular doctor it is advisable to book in advance. Patients requesting an urgent appointment for the day may be seen by a nurse practitioner or paramedic practitioner who will Dr Stephanie Pegge MA MBBS MRCGP Qualified in 1987 at St Thomas' Hospital, London. Joined decide whether a nurse or doctor appointment is appropriate. We aim to see all patients within the practice in 2005 and is interested in women's health. GMC No: 3202836. 20 minutes of their appointment time. However, this may not always be possible (for example if the doctor has to leave the surgery for an emergency). If there is a delay you will be informed by Dr Ranjith Ponnusami MBBS MRCGP Qualified in 1999 at MAHE University, Manipal, India. He the receptionist and offered the choice of making another appointment. If you are unable to keep is interested in family medicine. GMC No: 6042017. an appointment please let us know as soon as possible so that the appointment can be offered to someone else. Dr Jeremy Mayhew MB ChB Dip IMC MRCGP DCH MFFLM Qualified in 1991 at Birmingham University. Joined the practice in 2013 and is interested in emergency care, minor surgery, paediatrics Appointments and child health. GMC No: 3275890. We have four types of appointments: Dr Ken Lim BSc (Med.Sci.) MBChB MRCGP Qualified from the University of Glasgow 2009. • Emergency appointments for patients who have to be seen on the day. Interests: ENT, Dermatology, Internal Medicine. GMC Number: 7036821. • Appointments may be offered at the MIAMI Clinic which is held at Park Surgery in . • Routine appointments for patients who need a non-urgent appointment. Dr Bikram Raychaudhuri Qualified from T.N. Medical College, Mumbai, India. Interests: elderly • Pre-bookable advance appointments for patients who wish to book up to four weeks ahead care, dementia. GMC Number 6054298 with a GP of choice. • Telephone consultations for urgent medical queries MBBS MRCGP 2002 (Romania) Dr Georgeta Miu You are able to pre-book appointments via our website: www.thecoppicesurgery.nhs.uk or Interested in family medicine. GMC number: 6168497 www.angmeringmedicalcentre.nhs.uk (To obtain username and password, please contact reception) This is a non-limited partnership The average cost of a missed appointment is £20. Surgery Opening Times Home Visits Where possible please request home visits before 10.00am. Be prepared to give brief details of The Coppice and Angmering Medical Centre the problem so we can assess the urgency of the visit. Please remember that visits are for patients who are too ill to attend surgery. It is appreciated if patients can attend surgery if at all possible. Monday 8.00am - 6.30pm This is usually quicker for the patient and makes best use of the doctor’s time. It will not always be possible to see the doctor of your choice if you request a home visit. Tuesday 8.00am - 6.30pm Wednesday 8.00am - 6.30pm Emergency And Out Of Hours Emergencies Thursday 8.00am - 6.30pm In the event of medical emergencies dial 999 for an ambulance rather than call a doctor in the Friday 8.00am - 6.30pm following cases, when someone: • Has severe tight chest pain or a suspected heart attack We offer extended hours appointments outside our normal opening hours from 7.30am ona • Is unconscious Wednesday at Angmering Medical Centre as well as a Saturday morning at Angmering Medical • Has a fit Centre every other week from 9.00am – 12 noon. Telephone consultation appointments are • Is choking also available on Monday to Thursday evenings between 6.30 and 7.00pm. All of these appointments Go to the hospital A&E rather than call a doctor if the following has happened: are pre-bookable routine only. These times are subject to change. • Head injuries (especially if the person has been unconscious) • Overdoses, poisoning Surgery Hours • Accidental injury, for example deep cuts or bad burns Surgery hours are usually from 8.00 - 11.00am, 7.30am on Wednesdays at Angmering Medical • Road traffic accident • Any eye injury Centre) and 3.30 - 6.00pm. If you need a doctor outside normal hours for emergency medical treatment you should telephone These times may vary slightly according to individual doctors. the appropriate NHS 111 number. Please do not use this service for anything except urgent medical If you require urgent medical assistance when the surgery is closed (after 6.30pm and before 8.00am problems. For general healthcare advice and information 24 hours a day you can contact NHS 111, weekdays and at weekends) you should dial 111. on 111. Calls to this number are free from mobiles and landlines. Please ensure that your call is absolutely necessary. Repeat Prescriptions The Primary Health Care Team If you are on regular medication you will be issued with a repeat order slip. When you require a prescription please indicate on the slip which items you require and leave it at the reception desk. Nurse Practitioners and Paramedic Practitioner We require 48 hours’ notice to process repeat prescriptions. If you cannot come to the surgery Elizabeth Barnett RGN RM NP Diploma BSc (Hons) Nurse Prescriber Nurse Practitioner & Triage Nurse please send your slip with a stamped, addressed envelope and your prescription will be returned Judith Barnes RGN BSc (Hons) Dip Family Planning Dip Asthma Nurse Prescriber Nurse Practitioner by post. It can be collected by the chemist if you request it. You should allow another two days to Anisa Parish Adult diploma HE, BSc (Hons) Paediatric nursing, Masters in Management of Minor ensure it is ready. You can also request repeat prescriptions via our website: injuries MSc Mentorship www.thecoppicesurgery.nhs.uk or www.angmeringmedicalcentre.nhs.uk Mandy Young RGN NP Diploma Nurse Practitioner, Chronic Heart Disease Nurse, Nurse Prescriber (To obtain username and password, please contact reception) Alex Walter Paramedic Practitioner Bsc (Hons) E.C.P, M.C. Para Please note for medico legal reasons, we are unable to accept telephone requests for repeat prescriptions except in emergencies. The Nurse Practitioners and Paramedic Practitioner are part of the Urgent Care Team which supports GPs with speaking to patients and making appropriate appointments for patients who have been given an on the Telephoning day triage appointment. If you would like to speak to your doctor personally please telephone at the end of morning surgery between 10.30 - 11.00am. If the doctor is not available you will be advised when to call back. The surgery does not routinely telephone patients with their results unless the results indicate that Clinical Pharmacist follow-up or change of medication is needed. If you wish to obtain information about your last Narmen Bahig Clinical Pharmacists MPharm (2011) is attached to the practice two days each week. test, please ring the surgery after 2.00pm when the lines are less busy. Please allow three working days before ringing the surgery to enquire. For reasons of confidentiality, information can only be Practice Nurses given to the patients themselves. Anna Rakhdoune Practice Nurse and Lead Diabetes Nurse (RGN & RCN – Diabetes Management) Named GP Judith Walsh Practice Nurse and COPD Lead and those with respiratory conditions. (RN, Asthma and You will have been allocated a named accountable GP who will be responsible for your overall care. COPD Diploma) However, you can book appointments with any of the GPs at the surgery. If you have a preference as to which GP you are allocated, the practice will make reasonable efforts Alyson Davis Practice Nurse (RGN, ENG, Basic Asthma) to accommodate your request. Gail Hadlow Practice Nurse RGN, Management of Diabetes Level 2 If you wish to know which GP has been allocated to you, please ask reception at your next visit. Ruth Rose Practice Nurse RGN Our Website and Online Services Please visit www.thecoppicesurgery.nhs.uk or www.angmeringmedicalcentre.nhs.uk for our online Health Care Assistants services. Lisa Lovelock, Michele Christian and Sara Banks The website provides up-to-date information regarding our services, opening hours and other The practice nurses and healthcare assistants see patients by appointment. They run various resources regarding health matters. screening clinics and chronic disease management clinics. They also offer advice on numerous We also provide an on-line repeat prescription and appointment booking service. To acquire a health topics. The health care assistant is responsible for taking blood samples requested by the username & password please visit reception. This service also allows you to update your contact doctors and for taking blood pressures and carrying out ECGs. information as well as fill out questionnaires e.g. smoking status, friends and family questionnaire, asthma questionnaire etc. District Nurses Medical Students The district nurses provide a wide range of nursing services for the patient at home. Messages The practice takes part in a training scheme for medical students. Students spend time at the for the district nursing team can be left on 01903 858041. To contact them urgently please call practice participating in consultations and from time to time will run their own clinic supervised by OneCall on 01903 254789. one of the practice GPs. Your permission will be requested if you are asked to be involved with a student's training and you may also be video-taped. Health Visitors The Practice Staff The health visitors provide health advice for families, particularly those with children under the age of five. They also offer information and support on parenting, child development, immunisations, Practice Manager postnatal depression and lifestyle concerns (eg smoking cessation and diet). The health visitors’ Our Practice Manager who oversees the day-to-day running of the practice, staffing and direct line is 01903 858129. administration. Administrative Staff Community Midwives The practice support team consists of Patient Services Manager, a Clinical Services Manager, Community midwives are responsible for ante-natal care. They can be contacted on 01903 285269 an Accounts Administrator, two secretaries and five administration assistants. There are ten or email: [email protected] receptionists, five at The Coppice and five at Angmering Medical Centre. Patient Services New Patient Registration Any patient wishing to register at the surgery will be required to fill in a registration form. Patients will be required to provide necessary documentation to confirm their identity. All new patients will be asked to fill in a health questionnaire giving details of medical history and lifestyle. Patients will be registered with the practice and not with an individual doctor. The practice will endeavour to comply with patients requesting to see a preferred doctor, but this may not always be possible. Once registered you can be seen at either The Coppice or our sister site Angmering Medical Centre. The forms are also available online through the surgery website www.thecoppicesurgery.nhs.uk NHS Health Checks Patients aged 40-74 who have not had any diagnosis may make an appointment with the healthcare assistant for a medical check. Patients aged over 75 who have not seen a doctor for a period of 12 Green Willow Residential Home Since 1985 months may make an appointment with the doctor. • 24 hour care by our kind and compassionate trained staff Family Planning All our doctors are able to give advice on family planning and all forms of contraception during • Freshly prepared home cooked meals normal surgeries. In addition the practice nurses are qualified to give family planning advice. We • Ongoing activities program also offer a service of coil insertion and long-acting contraceptive implants. • All en-suite rooms Counselling If you wish to be referred for counselling please make an appointment to see a doctor. Vicarage Lane, East Preston, West Sussex BN16 2SP You can also self-refer to Time to Talk. Telephone: 01903 703542. Tel: 01903 775009 Fax: 01903 859762 Cervical Smears Email: [email protected] This test can be performed by the practice nurses by appointment. We currently recommend that all women between the ages of 25 and 49 who are, or have been, sexually active should have a smear taken every three years and those aged between 50 and 64 should have a smear every five years. A Real ‘Home From Home’ Maternity Care When we have a loved one in the family who has reached the autumn of their years, per- Maternity care is provided by the community midwife in conjunction with the doctors. All seven haps living alone and not coping too well, our concerns may quite naturally lead us to doctors are qualified to provide maternity care. Generally the antenatal care is shared with the consider the option of residential care. hospital and patients are offered the choice of attending Hospital or St Richard’s Hospital in . A good residential care home will provide a plan that is personalised to meet the needs of To self refer to midwife www.westernsussexhospitals.nhs.uk each individual. That’s because they recognise that everyone has their own particular likes Minor Surgery and dislikes, preferring some things more than others. This is carried out at the Angmering Medical Centre. Removal of some moles and small lumps Of course, when choosing a residential home, it’s the essentials that come top of the list: Advertising Feature or ingrown toe-nails may be suitable for this clinic. You will need to consult a doctor before an like a pleasantly furnished single room that is light and airy – certainly not cramped; good appointment can be made for this clinic. nutritious food from a menu that varies regularly; and a range of indoor and outdoor activi- Chiropody ties, to engage with others and keep the spirits up. A private chiropodist attends the surgery. Please ask at reception for details. If the quality of the staff is exceptionally high, then everything else will tend to fall eas- ily into place. Are they formally trained? Do they act professionally? Do they appear to Clinics be committed, affable and good-humoured? These are all important because a move to a The following clinics are held by the practice nurses: residential home is obviously going to demand of you a significant degree of trust in that • Asthma • Diabetic • Chest • Heart Disease establishment’s staff. • Hypertension • Smoking Cessation First impressions count, so appearance is important, too. General cleanliness and mainte- Appointments can be made by telephoning reception. nance of the premises, attractive and pleasant furnishings, access to a garden if there is one, Child Health Clinics and – perhaps above all – the demeanour and contentment of the residents, are all things The health visitors can be seen at the following clinics: to watch out for. Trust your instincts but never be afraid to ask questions – indeed, the staff East Preston Family Centre, Angmering Baptist , St Peter and St Paul's Church Hall. Please will expect you to. A pre-planned investigative visit will help you make the wisest choice. telephone health visitors on 01903 858129 for more information about these clinics.

To advertise your business to our patients on low cost, easy payment terms call 0800 0234 196. Experience In Care OAKLAND Care Group is a well-established family-owned business with 25 years’ experience in caring for the elderly. Oakland Grange, situated between Rustington and Littlehampton, offers respite, convalescence or residential permanent care to suit individual needs. Oakland Grange is well appointed with comfortable surroundings and excellent facilities of a hotel standard. Oakland Care feel that their greatest asset is their team of committed trained staff who offer a personal

care service delivered 24 hours a day, respecting residents’ independence and dignity. Advertising Feature They always aim to provide the highest levels of support and reassurance for the family with a promise of a warm welcome to visitors. The accommodation at Oakland Grange comprises single en suite rooms and some de luxe two-room suites as well as specially-assisted bath and shower facilities. Each room is well appointed with space for personal treasures if you wish to bring them with you. Activities for Oakland Grange residents are arranged on a weekly basis or there is more privacy for solitary pursuits for those who prefer. A good choice of menu is provided, with a separate dining room in which to enjoy the quality food freshly prepared to suit all diets, and you can entertain your visitors, too. The delightful lounges include a large conservatory overlooking a secluded garden and summer house. Oakland Grange offers security and peace of mind to you and those who care about you. The management and staff look forward to hearing from you and showing you around. Contact them for more details on 01903 715995.

Let our practice publications promote your business for you! To place a business building advertising feature in our vitally important Practice Booklets and Appointment Cards simply phone Jenny Mellenchip now on 0800 612 1516

To advertise your business to our patients on low cost, easy payment terms call 0800 0234 196. Immunisations and Vaccinations Have YOU Childhood immunisation clinics are held at The Coppice and Angmering Medical Centre. Appointments will be sent for children when their immunisations are due. made a Will? If you require immunisations for foreign travel please complete a travel questionnaire at least six weeks before travelling. Our reception team will be able to make an appointment for you with a practice nurse on receipt of the completed travel questionnaire. Please collect a questionnaire from If you or someone reception or complete it online via our website. (Please note that many travel vaccinations do not fall under the NHS core service, hence there may you love dies without writing be a charge for some of them. Please ask reception for more information.) a will, or, if you have an incorrectly written will, then the Comments/Suggestions/Complaints process of dividing the estate Suggestions to improve our service are always welcomed and should be made in writing to the Practice Manager at The Coppice Surgery. Similarly, any problems not resolved at the time should may become complicated, be brought to the attention of the practice manager either in writing, in person or by telephone. costly and stressful. If you prefer you can pick up one of our complaints leaflets which can be found in the waiting room or you can ask for one at reception. This will also give you details of how to complain to other authorities such as Healthwatch or the Ombudsman. In order to avoid expensive and distressing mistakes, Patients with Disabilities contact a local solicitor who Both The Coppice and Angmering Medical Centre have easy access for patients who may need wheelchair or assisted access. If you have any communication needs please let our receptionists know. will be qualified to advise you. Protection Why your business needs a website The staff in this practice have the right to do their work in an environment free from violent, Generate more business threatening and abusive behaviour. At no time will this sort of behaviour be tolerated towards with a Pay - Monthly WITHOUT a website, your business or practice members of staff, or to persons on the premises. The practice has the right to consider removal of is invisible to the two thirds of prospective such patients from their list. website from OPG clients that use the Internet to locate products and services, and this figure grows daily. We will design and launch a Confidentiality, Consent and Privacy Statement top quality bespoke business Worse still, if your competitors have a website We ask you for personal information so that you can receive appropriate care and treatment. This and you don’t, then they are picking up your generating website for you, information is recorded on computer and we are registered under the General Data Protection Act update it regularly at your share of the prospects for your type of business 2018. The practice will ensure that patient confidentiality is maintained at all times by all members of request and provide on-going when they search online. Advertising Feature advice and support every the practice team. However, for the effective functioning of a multi-disciplinary team it is sometimes Pay As You Go websites are proving to be a necessary that medical information about you is shared between members of the team. Relying on working day. godsend to small and medium-sized businesses across the UK and Ireland. consent as the lawful basis for data processing is one way to comply with the GDPR, but it is not from £26 the only way. Consent is only appropriate where there is a genuine choice available not to consent. Introduced by OPG Ltd, who have been building Most of our services will be based on providing a direct care service to patients and data handling per month websites for more than eight years, and who is necessary for this purpose. In many health and social care contexts obtaining GDPR compliant There is no have been helping businesses grow and prosper up-front payment for over 40 years, they provide businesses and consent will not be necessary and an alternative legal basis will be relied upon. Where this is the and no extras, with an professional practices with 24/7 access to their case, the organisation will not need to change its current consent practices, as long as they meet option to choose a targeted market. confidentiality requirements. pay-as-you-go, stop-when-you-like Uniquely, the Pay - Monthly service comes Following the implementation of GDPR, the organisation will ensure that the use of personal service. with Web Partner support. This ‘phone-a- confidential data for any purposes other than direct care (eg for newsletter communications) will To find out friend’ facility will provide answers to your only be done so where an individual explicitly consents, and there will be a clear and easy process more simply call queries and help you develop your site. implemented for patients to withdraw this consent. 0800 612 1408 So if you don’t yet have a website, or are unhappy Prescriptions and consultation records are kept on our clinical system. This also enables us to perform

OPG - HELPING THE SMALL BUSINESS or email us at with the one you have, call today for a chat on audits on various aspects of health care and to produce an annual practice report. GROW FOR OVER 40 YEARS [email protected] 0800 612 1408. You’ll be glad you did!

To advertise your business to our patients on low cost, easy payment terms call 0800 0234 196. National Data Opt Out A new model for opting out of patient data being shared for research and planning purposes will be implemented. Patients will be informed that their information will be shared for their direct care. They will be given the option to opt out of their information being shared for research purposes or planning. However, where their data is pseudonmyised/anonymised they can’t opt out. Additionally, if their data must be shared for legal reasons, they have no right to opt out.

Freedom Of Information The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available. This is available on request.

Summary Care Records (SCR) The NHS in England is introducing the Summary Care Record which will be used in emergency care. A Summary Care Record is an electronic record which contains information about the medicines you take, allergies you suffer from and any bad reactions to medicines you have had. Having this information stored in one place makes it easier for healthcare staff to treat you in an emergency, or when your GP practice is closed. For further information or to opt out of this scheme contact your surgery, visit www.nhscarerecords.nhs.uk or telephone 0300 123 3020. You can choose not to have a Summary Care Record and you can change your mind at any time by informing your GP practice in writing. If you do nothing we will create a Summary Care Record for you. Children under 16 will automatically have a Summary Care Record created for them unless their parent or guardian chooses to opt Funeral Director them out. If you are a parent or guardian of a child under 16 and feel that they are old enough to When you suffer a bereavement, a funeral for a member of your family is the most difficult understand, then you should make this information available to them. For more information please day of your life. Sometimes the death may be expected, but nothing prepares you for the visit our website. emotional shock of losing someone close and you may not know what should be done next. If death occurs at home, telephone your doctor who will visit to confirm that death has Patient Participation Group taken place and advise you how to obtain the certification as to cause of death. Then contact The practice has recently started a Patient Participation Group. If you are interested in joining this group, please contact the Practice Manager. your local funeral director who will be able to advise you on registration procedures. If death occurs in hospital just contact your local funeral director to engage their services, and collect the doctor’s certificate as to cause of death from the hospital. Clinical Commissioning Group (CCG) NHS Coastal West Sussex CCG is made up of 48 GP practices and is responsible for commissioning In either case, you should then contact the local registrar for the area in which the death took local health services. For more information, please visit www.coastalwestsussexccg.nhs.uk. place and make an appointment to take in the certificate as to cause of death. (If available, also take the deceased’s medical card to this meeting.) Advertising Feature Notes Throughout all this, your local funeral director is there is help and advise in whatever way they can. They are dedicated professionals who are able to provide a personal service to Useful Telephone Numbers you and your family 24 hours a day, 7 days a week. Many local funeral directors feel it The Coppice Surgery...... is a rare privilege to stand in a sensitive position at this crucial time, in the midst of your Tel: (01903) 783178 Fax: 01903 859027 Angmering Medical Centre...... family, knowing that the quality of their service and reputation will help and comfort you Tel: (01903) 786758 Fax: 01903 779823 through this most difficult time in your life. So choose a local firm who offer a personal District Nurses via OneCall...... caring service, with dignity. (01903) 858041 Health Visitors......

To advertise your business to our patients on low cost, easy payment terms call 0800 0234 196. (01903) 858129 Notes Community Midwives...... (01903) 285269 Dental Emergencies...... (01903) 230364 Out of Hours (calls to 111 are free from both mobiles and landlines)...... 111 Social Services Help Desk (Adult)...... (01243) 642121 Social Services Help Desk (Child)...... (01243) 229900 Hospitals/Minor Injuries Unit Minor Injuries Unit, War Memorial Hospital...... (01243) 865418 Worthing Hospital...... (01903) 205111 Southlands Hospital, Shoreham...... (01273) 455622 Zachary Merton, Rustington...... (01903) 858100 St Richard’s, Chichester...... (01243) 788122 Goring Hall...... (01903) 506699 St Barnabas...... (01903) 706300 X-ray Service based at Worthing Hospital and Southlands Hospital Chemists Lloyds, Angmering...... (01903) 784878 Boots, Rustington...... (01903) 786856 Kamsons, East Preston...... (01903) 783965 Lloyds, Rustington in Sainsburys’...... (01903) 641820 Lloyds, East Preston...... (01903) 782092 Opticians Collisons...... (01903) 785048 Boots Opticians...... (01903) 786330 Specsavers...... (01903) 788667 Other Useful Numbers Registrars Births & Deaths...... (01243) 642122 Chasing Hospital appointments (Worthing and Chichester)...... (01273) 446 067 Time To Talk (counselling self referral)...... (01903) 703542 Physio Self-Referral...... (01903) 843628 Citizens Advice Bureau, Littlehampton...... 0344 477 1171 Samaritans, Worthing...... (01903) 205555 Relate, Worthing...... (01903) 202512 CRUSE, Worthing...... 0300 311 9959 County Deaf Services Team...... (01243) 642121 Transport Littlehampton Ambulance Car Service (Hospital transport only)...... (01903) 723456 Red Cross...... (01903) 207191 Useful Website Addresses Our websites...... www.thecoppicesurgery.nhs.uk ...... www.angmeringmedicalcentre.nhs.uk NHS Choices...... www.nhs.uk Coastal CCG Website...... www.coastalwestsussexccg.nhs.uk Patient information leaflets...... www.patient.co.uk West Sussex County Council...... www.westsussex.gov.uk Hospitals...... www.westernsussexhospitals.nhs.uk St Barnabas House...... www.stbarnabas-hospice.org.uk Arun Wellbeing...... arun.westsussexwellbeing.org.uk

JK/DP 12.18 S22875Q/RP MAP OF OUR PRACTICE AREA

WARNINGCAMP

PATCHING A27 CLAPHAM POLING A280 ANGMERING

A259

LITTLEHAMPTON

RUSTINGTON EAST KINGSTON PRESTON GORSE

Practice Main Roads Boundary

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Barons Gate, Graceways, Whitehills Business Park, Blackpool, Lancs FY4 5PW Tel: 01253 608014 Fax: 01253 608015 Website: http://www.opg.co.uk Email: [email protected]

COPYRIGHT WARNING: All rights reserved. No part of this publication may be copied or reproduced, stored in a retrieval system or transmitted in any form or by any means electronic, mechanical, photocopy, recording or otherwise without the prior written permission of the publisher. The practice would like to thank the various advertisers who have helped to produce this booklet. However, it must be pointed out that the accuracy of any statements cannot be warranted, nor any products or services advertised, be guaranteed or endorsed.