Practice Information Guide THE COPPICE ANGMERING SURGERY MEDICAL CENTRE Herne Lane, Rustington, Station Road, Angmering, West Sussex BN16 3BE West Sussex BN16 4HL Tel: (01903) 783178 Tel: (01903) 786758 Fax: (01903) 859027 Fax: (01903) 779823 www.thecoppicesurgery.nhs.uk www.angmeringmedicalcentre.nhs.uk Welcome To The Practice How To See Your Doctor We operate an appointment system at both surgeries. You may be offered an appointment at either The Coppice Surgery or Angmering Medical Centre depending on availability regardless of which The Doctors surgery you are registered at. Appointments can be arranged either personally or by telephone. Dr Martina Houska MRCGP DRCOG DFFP MIPM (Senior Partner) Qualified in 1994 at Freie You may consult any of the doctors but it is a good idea to stay with the same doctor if possible. University, Berlin. Joined the practice in 2004 and is interested in female health and minor surgery. Urgent problems will always be seen the same day though it may not be with your usual doctor. If GMC No: 4276108. you wish to see a particular doctor it is advisable to book in advance. Patients requesting an urgent appointment for the day may be seen by a nurse practitioner or paramedic practitioner who will Dr Stephanie Pegge MA MBBS MRCGP Qualified in 1987 at St Thomas' Hospital, London. Joined decide whether a nurse or doctor appointment is appropriate. We aim to see all patients within the practice in 2005 and is interested in women's health. GMC No: 3202836. 20 minutes of their appointment time. However, this may not always be possible (for example if the doctor has to leave the surgery for an emergency). If there is a delay you will be informed by Dr Ranjith Ponnusami MBBS MRCGP Qualified in 1999 at MAHE University, Manipal, India. He the receptionist and offered the choice of making another appointment. If you are unable to keep is interested in family medicine. GMC No: 6042017. an appointment please let us know as soon as possible so that the appointment can be offered to someone else. Dr Jeremy Mayhew MB ChB Dip IMC MRCGP DCH MFFLM Qualified in 1991 at Birmingham University. Joined the practice in 2013 and is interested in emergency care, minor surgery, paediatrics Appointments and child health. GMC No: 3275890. We have four types of appointments: Dr Ken Lim BSc (Med.Sci.) MBChB MRCGP Qualified from the University of Glasgow 2009. • Emergency appointments for patients who have to be seen on the day. Interests: ENT, Dermatology, Internal Medicine. GMC Number: 7036821. • Appointments may be offered at the MIAMI Clinic which is held at Park Surgery in Littlehampton. • Routine appointments for patients who need a non-urgent appointment. Dr Bikram Raychaudhuri Qualified from T.N. Medical College, Mumbai, India. Interests: elderly • Pre-bookable advance appointments for patients who wish to book up to four weeks ahead care, dementia. GMC Number 6054298 with a GP of choice. • Telephone consultations for urgent medical queries MBBS MRCGP 2002 (Romania) Dr Georgeta Miu You are able to pre-book appointments via our website: www.thecoppicesurgery.nhs.uk or Interested in family medicine. GMC number: 6168497 www.angmeringmedicalcentre.nhs.uk (To obtain username and password, please contact reception) This is a non-limited partnership The average cost of a missed appointment is £20. Surgery Opening Times Home Visits Where possible please request home visits before 10.00am. Be prepared to give brief details of The Coppice and Angmering Medical Centre the problem so we can assess the urgency of the visit. Please remember that visits are for patients who are too ill to attend surgery. It is appreciated if patients can attend surgery if at all possible. Monday 8.00am - 6.30pm This is usually quicker for the patient and makes best use of the doctor’s time. It will not always be possible to see the doctor of your choice if you request a home visit. Tuesday 8.00am - 6.30pm Wednesday 8.00am - 6.30pm Emergency And Out Of Hours Emergencies Thursday 8.00am - 6.30pm In the event of medical emergencies dial 999 for an ambulance rather than call a doctor in the Friday 8.00am - 6.30pm following cases, when someone: • Has severe tight chest pain or a suspected heart attack We offer extended hours appointments outside our normal opening hours from 7.30am on a • Is unconscious Wednesday at Angmering Medical Centre as well as a Saturday morning at Angmering Medical • Has a fit Centre every other week from 9.00am – 12 noon. Telephone consultation appointments are • Is choking also available on Monday to Thursday evenings between 6.30 and 7.00pm. All of these appointments Go to the hospital A&E rather than call a doctor if the following has happened: are pre-bookable routine only. These times are subject to change. • Head injuries (especially if the person has been unconscious) • Overdoses, poisoning Surgery Hours • Accidental injury, for example deep cuts or bad burns Surgery hours are usually from 8.00 - 11.00am, 7.30am on Wednesdays at Angmering Medical • Road traffic accident • Any eye injury Centre) and 3.30 - 6.00pm. If you need a doctor outside normal hours for emergency medical treatment you should telephone These times may vary slightly according to individual doctors. the appropriate NHS 111 number. Please do not use this service for anything except urgent medical If you require urgent medical assistance when the surgery is closed (after 6.30pm and before 8.00am problems. For general healthcare advice and information 24 hours a day you can contact NHS 111, weekdays and at weekends) you should dial 111. on 111. Calls to this number are free from mobiles and landlines. Please ensure that your call is absolutely necessary. Repeat Prescriptions The Primary Health Care Team If you are on regular medication you will be issued with a repeat order slip. When you require a prescription please indicate on the slip which items you require and leave it at the reception desk. Nurse Practitioners and Paramedic Practitioner We require 48 hours’ notice to process repeat prescriptions. If you cannot come to the surgery Elizabeth Barnett RGN RM NP Diploma BSc (Hons) Nurse Prescriber Nurse Practitioner & Triage Nurse please send your slip with a stamped, addressed envelope and your prescription will be returned Judith Barnes RGN BSc (Hons) Dip Family Planning Dip Asthma Nurse Prescriber Nurse Practitioner by post. It can be collected by the chemist if you request it. You should allow another two days to Anisa Parish Adult diploma HE, BSc (Hons) Paediatric nursing, Masters in Management of Minor ensure it is ready. You can also request repeat prescriptions via our website: injuries MSc Mentorship www.thecoppicesurgery.nhs.uk or www.angmeringmedicalcentre.nhs.uk Mandy Young RGN NP Diploma Nurse Practitioner, Chronic Heart Disease Nurse, Nurse Prescriber (To obtain username and password, please contact reception) Alex Walter Paramedic Practitioner Bsc (Hons) E.C.P, M.C. Para Please note for medico legal reasons, we are unable to accept telephone requests for repeat prescriptions except in emergencies. The Nurse Practitioners and Paramedic Practitioner are part of the Urgent Care Team which supports GPs with speaking to patients and making appropriate appointments for patients who have been given an on the Telephoning day triage appointment. If you would like to speak to your doctor personally please telephone at the end of morning surgery between 10.30 - 11.00am. If the doctor is not available you will be advised when to call back. The surgery does not routinely telephone patients with their results unless the results indicate that Clinical Pharmacist follow-up or change of medication is needed. If you wish to obtain information about your last Narmen Bahig Clinical Pharmacists MPharm (2011) is attached to the practice two days each week. test, please ring the surgery after 2.00pm when the lines are less busy. Please allow three working days before ringing the surgery to enquire. For reasons of confidentiality, information can only be Practice Nurses given to the patients themselves. Anna Rakhdoune Practice Nurse and Lead Diabetes Nurse (RGN & RCN – Diabetes Management) Named GP Judith Walsh Practice Nurse and COPD Lead and those with respiratory conditions. (RN, Asthma and You will have been allocated a named accountable GP who will be responsible for your overall care. COPD Diploma) However, you can book appointments with any of the GPs at the surgery. If you have a preference as to which GP you are allocated, the practice will make reasonable efforts Alyson Davis Practice Nurse (RGN, ENG, Basic Asthma) to accommodate your request. Gail Hadlow Practice Nurse RGN, Management of Diabetes Level 2 If you wish to know which GP has been allocated to you, please ask reception at your next visit. Ruth Rose Practice Nurse RGN Our Website and Online Services Please visit www.thecoppicesurgery.nhs.uk or www.angmeringmedicalcentre.nhs.uk for our online Health Care Assistants services. Lisa Lovelock, Michele Christian and Sara Banks The website provides up-to-date information regarding our services, opening hours and other The practice nurses and healthcare assistants see patients by appointment. They run various resources regarding health matters. screening clinics and chronic disease management clinics. They also offer advice on numerous We also provide an on-line repeat prescription and appointment booking service. To acquire a health topics. The health care assistant is responsible for taking blood samples requested by the username & password please visit reception. This service also allows you to update your contact doctors and for taking blood pressures and carrying out ECGs. information as well as fill out questionnaires e.g. smoking status, friends and family questionnaire, asthma questionnaire etc.