M a rs h team wo rk al The in-house journal of the Marshall Group of Companies New Year 2010 l Chairman’s comments

Awards, followed by our Long Service members of staff on the payroll on that date. Awards, and then by a very special Dinner On 5th November we sponsored the for the 25 families which had each achieved Marshall of Cambridge Centenary Fireworks over 100 years of service, an enormous on Midsummer Common in Cambridge, achievement of which we are hugely proud. attended by the Mayor of Cambridge and many other dignitaries and Cambridge Next came a charity dinner attended by families, some of whom wrote in to me and over 700 of our business partners, to the local paper saying they were the best suppliers and customers which, following a Cambridge fireworks ever. really kind and personal video message from His Royal Highness the Prince of The real icing on the cake came on I write this with 2009 coming to a Wales, entertainment was provided by November 19th when we received the very close and would like to share with Jamie Cullum and Kit and the Widow. rare honour of a special centennial visit to you the huge pride which I feel £140,000 was raised for the Prince’s Trust our business by Her Majesty the Queen personally, and for all of us in our which will enable budding entrepreneurs to accompanied by His Royal Highness The Group, on the resounding triumph of be given the opportunity similar to that Duke of Edinburgh, who both met a number given to my grandfather 100 years ago. of our employees, saw a range of our our Centennial Year. So many nice The following evening 1500 of our company activities, and signed our Visitors’ Book. things have been said about the colleagues were given a fantastic display Her Majesty was presented by Henry Catlin company and about our people and by Britain’s Got Talent winners, Diversity, with a ‘cold chisel’, which is the hallmark of I feel really proud of all of us. which was then followed by films of the apprenticeship training. Before departing company activities and achievements with in our Executive Aviation Citation, Her During the course of the year, we have not sections devoted to apprenticeships, Majesty planted a tree, was presented with only continued to make splendid training and our employees’ involvement in a gold Centenary Medal and unveiled a achievements throughout the business but the local community. This was compèred plaque which now sits proudly on the right we have received a number of special beautifully by Natasha Kaplinsky and hand side of the entrance to our office. It accolades, including the Cambridge News afterwards I was delighted, together with was a memorable and special once-in-a- Business Excellence Award, the Aircraft my fellow Directors and Senior lifetime visit of which we are very proud. Owners & Pilots Association Sword of Management, to don aprons and serve food Honour for the best aerodrome for general and drink to all those who were attending. It has been in so many ways a wonderful aviation in the UK, a special engraved glass and proud year for me, for the Company bowl from Barclays Bank to celebrate our This led up to our magnificent Open Day on and for all members of the wider Marshall 100 years of banking with Barclays, and a Sunday September 20th attended by over family who have been able to see just what magnificent centennial album from 15,000 employees and their families who has grown from the amazing enterprise of Bidwells, as well as some individual awards were able to watch one of the best air our founder, David Marshall, which was for Iain Young, our Chief Test Pilot, from the shows ever laid on in Britain, bringing subsequently enhanced by the equally Guild of Air Pilots & Navigators and the together aircraft from the earliest days of amazing vision, determination and Royal Aeronautical Society in addition to the company right through the ages, leadership of my father. They would both his award of the MBE, recognising his including the iconic Vulcan, which, have been delighted and proud. many flying achievements for the Company. incidentally, we had got back onto the Civil Register to enable it to carry out its Thank you very much for all that you have After raising our Centennial Flag at 8.00 am displays, and the Red Arrows at their very done for the company. I am enormously on a cold New Year’s Day, on which we best against a bright blue sky. All the proud of all our employees and the were also able to celebrate the award of airfield hangars and aprons were alive with amazing things which, collectively, we do the OBE to Grahame Nix in the New Year’s orchestras, bands, displays of some of our for the company and the many Honours List, the celebrations started for activities, a magnificent funfair, and a wide communities in which our businesses are me on 30th March when I was given a range of food stalls. It was a wonderful based. My thanks too go to all those who Tiger Moth flight by the Cambridge Flying atmosphere and I was privileged to be made the year such a success. Group to commemorate the 60 years since given a brief flight in an Auster, a type of I first gained my Private Pilot’s Licence in a aircraft which in the late 1950’s I had flown Our task now is to dedicate ourselves to Tiger Moth. The pace accelerated with our on numerous occasions including trips to ensuring a great start to our second century Annual General Meeting when I had the Morocco and Portugal. through continuing to provide outstanding huge surprise of being given an exciting service to all our civil and military customers, flight in a de Havilland Vampire to remind October 1st was the Centenary of the both local and international. me of the very happy time which I spent founding of the Company which we marked flying Vampires in the Royal Air Force by raising our company flag at mid-day with a I wish you all a very happy, healthy and during my National Service. flypast by our excellent Cambridge Aero Club prosperous 2010. formation team. The Mayor of Cambridge The celebrations really got underway in played Highland Cathedral on his bagpipes September with our Apprentice Awards, and I was able to present the first of the followed by our new Learner of the Year Centenary medals which were given to all

2 Teamwork New Year 2010 Stop Press...! Arise Sir Michael......

Mr Michael Marshall became Sir Michael Marshall when he was knighted in the New Year Honours List on 1st January 2010. Sir Michael said “I thought that Her Majesty The Queen’s visit to our Cambridge Airport activities in November was the icing on the cake for our celebrations to mark the hundredth year since my grandfather founded our company in 1909, so for me this is truly and literally a wonderful decoration.” Sir Michael added “I now have a challenging task to live up to this exciting honour which is a great tribute to all the great people who are working in, or have worked in, our group of companies on behalf of our customers.”

Surprise reception for the Chairman On Tuesday 15th December, following a meeting between Sarah Moynihan and two other business professionals in Cambridge, a surprise reception was laid on to mark the Company’s centenary and thank Mr Michael Marshall for his own contribution to the success of Cambridge, as well as thanking him for the many successful events he has laid on throughout the centennial year. The goal was to gather together 100 of the leading ladies of Cambridge, from the business arena and other sectors. This all came together in the Group’s Jaguar showroom and the surprise held right up until Michael walked into the showroom – he thought he was going to attend a Jaguar customer event in the showroom! The event was a huge success and, perhaps unsurprisingly, the chairman was among the last to leave! The picture shows Michael Marshall with many of the ladies who gathered to honour him, in the Jaguar showroom.

... and finally The final event of the year took place on Thursday 31 December 2009, when Mr Michael Marshall took part in a small ceremony to lower the Centenary Flag from the flagpole in front of the Control Building for the very last time. Immediately prior to the lowering of the flag a Marshall Aerospace Piper Aztec, piloted by Group Support Executive Terry Holloway performed a flypast which was followed by a spectacular firework display over the airfield. As the flag was lowered the Mayor of the City of Cambridge, Cllr Russ McPherson, played his bagpipes to herald in an exciting new year and new decade. At the end of the ceremony, Mr Michael Marshall proposed a toast to the next one hundred years of Marshall using suitably non-alcoholic sparkly!

World’s Biggest Coffee Morning On Friday 25th September, the Company once again joined in with Macmillan Cancer Support 2009 Macmillan Cancer Support’s World’s Biggest Coffee Morning.

As always, the organisation for this task was led by Diana Petchell with a ‘cast of thousands’ of supporters and helpers who baked cakes, served coffee, sold raffle tickets and generally brought it all together on the day. Hundreds of Marshall Group employees on the Cambridge site were able to join in, donating money to this worthwhile cause in return for a cup of coffee and a slice of cake and/or a raffle ticket. Around the Group, away from Cambridge, other Marshall businesses also joined in with the fundraising effort. Marshall has supported the coffee morning for the last 15 years, each year raising a bit more than the year before. This year, we continued that theme and have raised £9,022.65 for Macmillan a record ever year for the Marshall Macmillan coffee morning.

New Year 2010 Teamwork 3 Smashing all records In September we delivered 2,040 new retail vehicles. In terms of scrappage we have sold 1260 cars year to date with 611 This is the highest number we have achieved in any delivered alone in September and in total we sold over 3600 retail cars month ever and September is likely to account for last month. 20% of this year’s annual new car sales. This was very As a company we were up an astonishing 55.3% on new car much driven by the scrappage scheme as well as the sales year on year and 11.8% on used car sales too, even without our excellent improvements our staff have made this year. additional franchises we were still up 34.9% on new and 8% on used.

Best 2nd Year apprentice in the Country At the recent DAF Trucks National In the evening, the focus switched to Richard Gilliland, General Dealer Apprentice of the Year Tortworth Court Hotel, Bristol, where the Manager of DAF Awards Edward Anderson from lively audience was treated to a spectacular Cambridge commented: Marshall DAF won the coveted presentation celebrating the success and “Edward is a dedicated Apprentice of the Year Award. achievements of both the graduates and and talented apprentice the Apprentice of the Year contenders. who enjoys learning. This The day started early for the top 10 is a fantastic achievement apprentices of each year who were Edward is a second year apprentice at the for him and we are selected to compete in the annual DAF dealership in Cambridge and at the delighted that his hard Apprentice of the Year competition. This Awards Ceremony he was presented with a work has been recognised was followed by an ‘Open Day’ which tool trolley, a tool voucher for £150, a provided an opportunity for all to visit the cheque for £300 and a shield to celebrate by one of the very best DAF College and its workshop facilities, his achievement as the 2nd Year Apprentice apprentice programmes in and to learn more about the programme of the Year. the country”.

No.1 in country for customer satisfaction Delivering an extra-ordinary customer experience at every opportunity is one of the key operational levers for Marshall and the latest customers’ satisfaction results confirm that Marshall is leading from the front. The following dealerships were all No.1 in the latest customer satisfaction ratings: • Sales CSI Honda Peterborough • Sales CSI Vauxhall Leicester • Sales CSI Chrysler Jeep Peterborough • Sales CSI Nissan Bury St Edmunds • Service CSI Honda Peterborough • Service CSI Vauxhall Leicester Chief Executive, Daksh Gupta commented: “To have six of our dealerships rated as the best in the country for customer satisfaction is fantastic and I am really proud of the teams and this achievement. What makes this so special is that our customers are telling us that they love what we are doing and that is (always will be) delivering extra-ordinary service.”

Jaguar XFR - Does it take off? The advantage of having a sister company with a runway is that you can celebrate the launch of the new Jaguar XFR with some special guests and a couple of BTCC drivers to show you what it can do.

In July our Cambridge and Peterborough Jaguar businesses held a special event for the launch of the spectacular Jaguar XFR and those guests lucky enough to be invited to this exclusive event were shown the capabilities of the new car on the runway.

On the evening customers were impressed by the styling and staggered by the performance and handling - both dealerships have sold out on their forward allocation of the 503 bhp Jaguar XFR’s.

Peter Muffett, General Manager of Cambridge Jaguar commented: “it was a great event and most importantly our customers had a memorable afternoon Peter Muffet and some of the Jaguar team at the Marshall Business Aviation Centre. experiencing what the XFR can do”.

4 Teamwork New Year 2010 Our business is growing Marshall Motor Group is celebrating its centenary in 2009. Since it started in Cambridge on 1st October 1909, Marshall has grown to become one of the most successful motor retail groups in the country and now has 48 sites representing 21 brands, with over 1,600 employees.

Daksh Gupta, Chief Executive commented: “There aren’t many family-owned businesses which reach 100 years in the same industry and with the same family at the helm and I am delighted to be part of such an incredible business. Our aim is to be the UK’s premier automotive retail and leasing group as recognised by our Colleagues, Customers, Business Partners and Shareholders”.

Robert Marshall, Executive Chairman commented: “We are going into our second century stronger than ever and with an exciting expansion plan to build on the huge achievements over the last 100 years. We have already added seven new businesses to the Group in the last 9 months and we are excited about many of the opportunities we are now being offered.”

The seven dealerships which have joined Marshall this year are: Ipswich Jaguar, Daksh Gupta, Jeff Manni and Robert Marshall outside Ipswich Kia, Cambridge Hyundai, Hull Honda, York Honda, Scarborough Honda our new Hyundai dealership. and Peterborough Saab.

Over and above the call of Duty Ian Presland has helped save the life of a Marshall customer.

Ian, who works at Honda in York, went to collect a customer’s car from her home early one morning. When he arrived at the house the car was on the drive but there was no response to his knocks on the door and his telephone calls. Ian checked with the neighbours who said they had seen the customer and they suggested trying the back door. Ian went around the back and the doors were locked but through a small window he saw someone lying on the floor. He immediately called 999 for assistance. The fire and rescue team and a paramedic arrived broke into the house and took the customer straight to hospital.

The customer had suffered a stroke earlier that morning and now is recovering well. The customer has since written to Ian expressing her heartfelt thanks for Ian’s perseverance and for going beyond the call of duty, and has also called the Group Chairman, Sir Michael Marshall, in response Ian Presland being presented by Neil Crossley at the Honda to a ‘get well soon’ letter from him. York dealership

Six teams from Marshall joined the other 20 adventurous teams from Bangers 4 BEN different parts of the automotive industry for the second ‘Bangers4BEN’ rally.

The premise is simple: a car must be bought for under £250, driven to John O’Groats and back, then sold at auction for as much as possible. The team that makes the most money over the purchase price wins and all money raised will go to BEN, the automotive industry charity.

Hull Honda, Cambridge Land Rover, Cambridge Chrysler Jeep, Peterborough Peugeot, Welwyn Garden City Vauxhall and Knebworth Vauxhall all entered teams of two and everyone made a huge effort in locating, buying, preparing and decorating the vehicles for the 1,500 mile rally.

It took just over three days to complete the rally and there were crashes, breakdowns and blow outs but the Marshall teams always pulled together and came to the rescue of the other teams who needed help in the true spirit of the rally.

Everyone taking part in the event had a fantastic time and the Rally has raised over £10,000 for BEN who offer financial, emotional and practical help and support to more than 15,000 men, women and children from motor industry families.

New Year 2010 Teamwork 5 Marshall hosts the fifth Business & General Aviation Day

Tuesday June 9th was an important date for the company - in particular the Business Aviation Centre, Security, airport for two reasons – first it was the 80th Hangar 1/22, Operations & Handling, Airport, Facilities, Avenance, anniversary of the opening the Company’s first airfield Health & Safety, AeroClub, MEA, Motor Group, and many more. It at Fen Ditton, and it was also the date chosen for the was also good to see that so many Marshall employees were able fifth biennial Business & General Aviation Day – BGAD to come down to the hangar to support the event. 09 - to be held at Marshall Airport Cambridge. It also coincided with the Marshall Group Annual General Meeting.

Working once again with EBAN magazine, the BGAD exhibition was held in Hangar 1 with participation from over 35 companies (including other regional airports, aircraft charter brokers, aircraft manufacturers, maintenance centres and recruitment agencies). There were 12 aircraft on static display together with vehicles from the Motor Group, and the Porsche Club of Great Britain. In Hangar 22 the British Business & General Aviation Association gave a seminar on “Making the Case for Business Aviation” which was attended by over 80 people. The event was attended by over 600 people and also gave Marshall Business Aviation the opportunity to showcase its new state-of-the-art facilities to the industry.

The day was a great success and saw over 600 people come through the Business Aviation Centre’s doors. It was the result of teamwork from across a number of departments within the

Annual General Meeting The Company’s Annual General Meeting was held on Tuesday 9th June, which was the 80th anniversary of the Company’s first aerodrome being opened at Fen Ditton.

To make this day even more special, the Annual General Meeting also coincided with the BGAD exhibition and following the Company’s Annual General Meeting a short flying display was held, which included a 1929 de Havilland Gipsy Moth similar to Sir Arthur Marshall’s first aeroplane, a Tiger Moth from the Cambridge Flying Group and a Spitfire from the Aircraft Restoration Company at Duxford. Spitfires from 19 Squadron from the then RAF Duxford flew into Cambridge on 8th October 1938 for the official opening of the present airfield. Following the customary lunch for the shareholders, Mr Michael Marshall was given a very special surprise treat when he was flown to North Weald in a vintage de Havilland Vampire aircraft. Marshall of Cambridge undertook significant work on Royal Air Force Vampire aircraft during the 1950s and Michael Marshall flew the Vampire as a National Service pilot in the Royal Air Force.

6 Teamwork New Year 2010 Our Centenary Day Thursday October 1st, 2009

On Thursday 1st October 2009 Mr Michael Marshall as the Company flag was raised to the top of the marked the 100th birthday of his family’s company flagpole. What made this extra special was the in style. One hundred years after his grandfather presence of Councillor Russ McPherson, Mayor of first started the business on Friday 1st October Cambridge, playing his bagpipes. Once the medals 1909, Michael presented specially commissioned had been presented, the table were turned on gold medals to some of the senior management Michael Marshall and he was presented with a cold team in each of the group companies. At the same chisel made by our own apprentices to mark the time, the HR departments of each business occasion, similar to the one presented a few weeks arranged for the same medals to be presented to later to Her Majesty the Queen. To see the every Marshall Group employee on the Company’s photographs of this event, please visit payroll on that day. Before the medals were www.centenaryevents.co.uk presented, the occasion was marked with a flypast http://www.centenaryevents.co.uk. If you would by four of the Company’s aircraft flying in formation like a copy of the special DVD review of Our over the flagpole in front of the Control Building just Centennial Year, please see the panel on page 26.

New Year 2010 Teamwork 7 overall monthly total of Business Aviation movements of 4,591 and Airport Successes which was up 12% on for 2009 September last year. A year after the opening of the new Marshall Airport executive passenger handling facility Cambridge was also and the re-launch of the airport, both proud to receive a Marshall Business Aviation and prestigious award from Marshall Airport Cambridge have the Aircraft Owners & enjoyed a great number of successes Pilots Association (AOPA) for the Best Marshall Business Aviation look after just and milestones. General Aviation Aerodrome 2009. The AOPA under 10% of all European registered sword was presented to Mr Michael Cessna aircraft. September 2009 was the best month for Marshall, Chairman and Chief Executive of financials and aircraft movements at the Airport Marshall Holdings Ltd at a ceremony at the In terms of aircraft movements, the Business in 6 years, and compared to September 2008 Airport on Thursday 27 August 2009. Aviation Centre and Airport are recording the results showed: approximately 240 business aviation By the end of September 2009, Marshall movements each month – proving that the Five times as many Horse Transport flights; four Business Aviation had surpassed its entire FBO is invaluable not only for passengers times the number of major operator training 2008 aircraft maintenance man-hour total travelling through, but the facility is flights; twice as many visiting GA aircraft; and will finish this year 25% up on 2008. The increasingly being used by local companies double the number of charter flights led by an number of customers bringing in aircraft for to hold meetings and receptions. increase in football team charters; with an maintenance has doubled this year and now

Marshall Group is critical to MoD’s Effectiveness During a 2009 Performance Review Marshall Group’s performance score has Marshall Aerospace plays an integral part in with the Ministry of Defence, the increased by an impressive 21% on last year the support of the MoD’s C-130 and TriStar Marshall Group was delighted to - the average score is 7.8 out of 10 which fleets, whilst Marshall Land Systems is receive an outstanding result from the places it in the upper quartile of the 30 key responsible for supporting of the MoD’s MoD’s Supplier Relations Team (SRT). suppliers assessed. The areas for Armoured Fighting Vehicles Power Pack improvement were noted and will be taken Repair Facilities and other protected work This is the third time that the SRT has forward as part of the MoDs continuous systems. Tim Rowntree, DE&S Director Air surveyed the MoD’s perception of Marshall’s improvement programme. On the basis of Support agreed that “the Marshall Group is performance on its projects and how past performance and current objectives, critical to the MoD’s Operational Marshall perceives the MoD. The latest Marshall Group has set itself a target to Effectiveness.” Performance Review showed that in 2009 score an overall average of 8.0.

Marshall Aerospace completes Risk Reduction Flight Trials for A400M TP400 Powerplant On Wednesday 30th September highly modified C-130K flight test bed project undertaken and completed by 2009, Marshall Aerospace carried out aircraft, totalling over 110 hours of actual Marshall Aerospace, and the whole test the final phase of flight test trials for engine running time including approximately programme has demanded significant effort the Europrop International (EPI) 54 flight test hours. The data gathered from and expertise from a multi-disciplined joint TP400 power-plant developed for the the flight test programme further trials team drawing on the experience and new Airbus A400M transporter. demonstrates the confidence that Airbus breadth of capabilities across the whole of have in the new EPI engine and Ratier-Figeac the company. The A400M made its first flight Marshall Aerospace (MA) was contracted by propeller combination, which is the largest on 11th December 2009. MA would like to Airbus Military to evaluate the performance, ever to be designed and produced in the wish Airbus Military, EPI and the other industry stability and operability of the new power- Western world. partners, all the best with the upcoming plant, and to date it has been ground run 42 flight test programme. times and flown 18 times on the company’s This is the most technically challenging

8 Teamwork New Year 2010 New C-130 Hercules handed over to the Royal Netherlands Air Force

Following extensive upgrade and modification work, Centre stage at RIAT G988 – the first of two C-130s being upgraded for the To mark the achievement of the first flight of the RNLAF aircraft, it Royal Netherlands Air Force (RNLAF) – was officially was the centrepiece of the Marshall static display at the Royal handed over to the air force on the 21st January 2010. International Air Tattoo for the weekend of 17th to 19th July. Over The first flight of G988 successfully took place on the 2nd July 2009 the three days a number of guests were invited on board the aircraft from Cambridge, and lasted 2 hours during which the aircraft where they were talked through the restoration to flight programme covered 400 nautical miles. and the modifications. Notable guests were HRH Prince Michael of Kent Lieutenant General Jac Jansen, Commander of the RNLAF, Both aircraft (G988 and G781) are needed by the RNLAF to meet its and HRH Prince Feisal of Jordan. increased operational requirements. Previously owned by the US Navy, these aircraft last flew in 1991 and had been modified to the EC-130Q standard for Maritime Electronic Warfare operations. Prior to recovery by Marshall, these aircraft were stored for many years in the Mojave desert.

G988 has undergone an extensive cockpit upgrade which has seen the replacement of virtually all analogue displays with the latest in digital technology (the “glass cockpit”), to ease pilot workload, increase situational awareness and comply with the latest civil airspace regulations. Also, many cabin safety enhancements have been incorporated to meet the civil certification requirements.

Martin Broadhurst, Chief Executive of Marshall Aerospace, comments: “We are extremely proud of the engineering achievements of this programme, which will provide the Royal Netherlands Air Force with two bespoke C-130 Hercules. Our relationship with the C-130 dates back to the mid-60s and as a recognised Engineering Authority we have undertaken hundreds of design and modification programmes. This total recovery and upgrade for the RNLAF has been one of the most extensive and complex ever undertaken by the company.”

The second aircraft is due to be delivered in March 2010.

Cambridgeshire Big Skill winners announced The winners of Cambridgeshire’s Big partnership with BBC Radio Cambridgeshire, There were also stage performances Skill Awards 2009 were announced The Big Skill Awards recognise and reward throughout the day, compered by BBC Radio on Monday, June 15. people who have improved their life or the lives Cambridgeshire, including storytelling and of others through learning. stage combat from Cambridge Regional College, hair styling demonstrations and a Held at a glittering outdoor ceremony, Marshall samba band. Peterborough Regional College Aerospace was very proud to see a member of The winners were announced in Peterborough at a ceremony that was open put on street theatre performances around the its very own Design Office receive an award. to the public to attend. Winners were area outside the Town Hall throughout the day. presented with a certificate, trophy and a April Baker won the Skills for Work Award. Run £150 experience day voucher by BBC Sport Graham Brough, Area Director at LSC by the Learning and Skills Council (LSC) in presenter Ray Stubbs, who launched The Big Cambridgeshire, said The Big Skill had done a Skill in Peterborough in January this year. great job of raising awareness of the learning The awards ceremony followed a day-long and training opportunities on offer in showcase event outside the Town Hall, Cambridgeshire. “It’s been wonderful to where people could try their hand at different celebrate and recognise the real achievements skills taught by colleges and training of learners across the county,” he added. “The providers in Cambridgeshire, from plumbing Big Skill winners should be an inspiration to to smoothie making and brick-laying to race others and show that it is possible to overcome car driving (in a simulator!) at the showcase challenges and learn new skills that can open stalls outside of the Town Hall. doors and change lives for the better.”

New Year 2010 Teamwork 9 INVESTING IN THE FUTURE As part of the Company’s centenary celebrations, it was decided that Marshall should mark the occasion in a lasting way by raising, in its 100th year, £100,000 for the Prince’s Trust Business Programme to be distributed to young people starting out in their own businesses, just as David Marshall had done 100 years ago.

The mainstay of this fundraising effort was a gala dinner in a huge marquee on the airfield on Thursday 17th September. This dinner was supported by many of the Company’s long standing business partners and friends, and this resulted in over 700 people gathering on a dry early autumn evening for a very special event. Following a champagne reception supported by Taittinger, the guests moved through to the main dining area for a four course dinner created and served by Blue Strawberry, one of the leading London event catering firms. Before dinner started, a special video message, which had been recorded personally by His Royal Highness The Prince of Wales, was introduced by Mr Michael Marshall and was followed by a short speech by the Chief Executive of the Prince’s Trust, Martina Milburn together with one of their local Business Programme beneficiaries, Paul Clarke. Between each course, the guests were entertained by different acts, starting with the marching Band of the RAF College who played while marching around the tables. After the next course, the entertainment was provided by Kit & The Widow, a renowned act which provided the guests with the opportunity for some audience participation singing along to their “curry song”! The main course was followed by an amazing performance by Jamie Cullum and his band. Originally scheduled for a 30 minute slot, Jamie wowed the audience for over an hour and finished with some 500 of the guests crowded around him. The whole evening was drawn to a close after pudding later by Michael Marshall and Martina Milburn when they drew the raffle and thanked all of the guests for their support. Topping off a wonderful occasion, the original fundraising target has been smashed and Mr Michael will soon be presenting the Prince’s Trust with a cheque for £140,000. Let’s hope in 100 years’ time that one or more companies started with money from this event may be celebrating their own centenaries! To see the photographs of this event, please visit www.centenaryevents.co.uk. If you want a copy of the special DVD review of Our Centennial Year, please see the panel on page 26.

10 Teamwork New Year 2010 PRINCE’S TRUST The Prince’s Trust was set up by His Royal Highness The Prince of Wales in 1976 using his gratuity when he retired from active service in the Royal Navy.

His vision remains for the Trust to be an active supporter of young people and in particular to helping young people whose lives are troubled and heading in the wrong direction. One of the main initiatives run by the Prince’s Trust is the Business Programme which loans money to young people starting out in business and provides those recipients with a personal business mentor and coach to help them start and build their businesses. Over 44,000 young people are now helped by the Trust every year, mostly in Great Britain, but also across the World. Marshall has a long association with the Prince’s Trust, including organising a fantastic concert by José Carreras in King’s College Chapel in 1992. More recently Mr Michael Marshall has been invited by HRH The Prince of Wales to join his Charities Council to draw together and build on the work of all of the Prince of Wales’ many charities and foundations. When planning the Investing in the Future dinner (see page 10 opposite), the Prince’s Trust was the immediate and obvious choice for the Group to work with. If you would like a copy of the special DVD review of Our Centennial Year, please see the panel on page 26.

New Year 2010 Teamwork 11 CELEBRATING SUCCESS On the night after the gala dinner for the Prince’s Trust, the marquee complex on the airfield was transformed into a vast theatre with 1,500 seats for a one-off event to celebrate the great achievements of Marshall at 100 and look forward with excitement to the next 100 years. The audience was made up mostly of employees from across all parts of the business, some of them with their partners, plus a small group of external guests with whom the Company has significant links. The format of the evening was built around five specially commissioned films, three of which featured employees talking about Marshall. The first of the films looked back at the last 100 years and was introduced by Michael Marshall. This was followed by an outstanding performance by Diversity the amazing group of youngsters who won Britain’s Got Talent this summer. They were followed onto the stage by Natasha Kaplinsky who introduced the next three films exploring three of the principal reasons why Marshall has made it to this centennial milestone: Our Great People; Our Commitment to Training; and our Role in the Community. Wrapping all of these up, the stunning Natasha Kaplinsky finished by introducing the final film which looked at our current great business achievements and set the scene for the next one hundred years. As one guest put it “We started with nothing 100 years ago and look what we’ve created; just imagine what we can do in the next 100 years starting with what we’ve now got!” To see the photographs of this event, please visit www.centenaryevents.co.uk. If you would like a copy of the special DVD review of Our Centennial Year, please see the panel on page 26.

12 Teamwork New Year 2010 The Royal visit

On Thursday 19th November the Marshall Group was honoured by a special visit by Her Majesty The Queen, accompanied by His Royal Highness The Duke of Edinburgh.

It is a very rare honour and privilege for the Company to have received this visit as Her Majesty does not routinely include visits to businesses in her busy programme. Following on from visits earlier in the day to Ely Cathedral and Cambridge University, Her Majesty and His Royal Highness spent 45 minutes at Marshall, learning about the diverse range of businesses we have grown in the last 100 years. During the visit, which started with a tour of the new Marshall Business Aviation Centre, over 100 employees were presented to the Royal visitors before The Queen planted a tree to mark the occasion and unveiled a plaque on the front of the Control Building. The Queen and Duke of Edinburgh were shown a number of displays in No.1 Hangar representing each of the main businesses in the Group, including The Marshall Motor Group, Marshall Aerospace Structures, Manufacturing, Aircraft Design Office, HIOS, and Marshall Land Systems. Children from Teversham school were also presented, together with some cadets from No.104 (City of Cambridge) Squadron of The Air Training Corps who provided a Guard of Honour.

Before leaving No.1 Hangar, Her Majesty was presented with a suitably engraved cold chisel, by Henry Catlin a Marshall Aerospace apprentice. The cold chisel is a traditional hallmark of an apprentice and was made by our own apprentices in Cambridge. Later in the visit, The Queen was presented with a solid gold version of the medals presented on Centenary Day to all employees of the Group (see page 7).

The Queen and Duke arrived in the Royal Bentley and left by air from Cambridge to their next engagement. Commenting on the visit, Michael Marshall said: “This is the icing on the cake of our centenary celebrations and in every way it encapsulated the theme of celebrating success. It has been a wonderful and unique honour for our family company and one which would have made my grandfather and father as proud as I am.”

New Year 2010 Teamwork 13

Marshall Centenary Family & Friends Open Day Sunday 20th September 2009

Sunday 20th September saw the largest of the events organised to celebrate our centenary, and the sun shone too, making it a day to remember for the 16,000 employees, along with their families and friends, who applied for tickets to join in the fun. The hangars were open and there were loads of exhibits and displays to entertain and enthral everyone as they wandered around the site, including a wonderful display of vintage and classic cars on 17 Apron representing the 100 years of motoring history for Marshall. For the young (and the young at heart) there was a fun fair with all sorts of rides ranging from gentle to extreme, which included a concert orchestra in No. 17 Hangar, a Jazz band in a marquee and a fantastic funfair. Food and drink were available all day, which were arranged by Avenance our in-house caterers.

continued on page 18

The Young Persons Centenary Working Group, led by Greg Nunn with a committee of willing and able under 25 from all parts of the Group, laid on a series of events and activities, including the “Battle of the Bands” in one of the hangars and an arena outside where the stocks provided hours of entertainment for young and old alike, throwing wet sponges at various managers and directors who agreed to be targets for charity. Many charities benefitted from the day, including Macmillan, the RAF Benevolent Fund, BEN (the motor industry benevolent fund); and The Prince’s Trust who gained £350 from the money raised at the stocks.

The highlight of the day, undoubtedly was the amazing four-hour flying display which traced the company’s proud aviation heritage, featured so many famous aircraft including the Spitfire, Lancaster, Hurricane, Flying Fortress and the Vulcan. The show opened with a display from the Company’s own Aeroclub and closed with a truly spectacular 30-minute display by the Red Arrows. Certainly it was a day to remember and many ‘experts’ have subsequently voted the air display to have been the best in the country all year!

18 Teamwork New Year 2010 Marshall Land Systems doubles in size, LAND SYSTEMS increases Capability, Spread and Facilities

In a strategic realignment of its business units, The realignment will see MLS grow and “We anticipate being able to integrate the Marshall of Cambridge Group has moved the acquire the service depots currently existing teams with little trouble and no business units in Marshall Fleet Solutions to be operated by these business units. Peter disruption to existing service agreements. part of Marshall Land Systems (MLS). Callaghan, Chief Executive of Marshall Land The service agreements on existing specialist Systems, said today “This realignment military equipment currently provided by MLS The move, effective immediately, will double shows Marshall’s commitment to its will continue to be met by our CONDO the size of MLS, increasing its capability, customers both civil and military. It will declared staff in the Capability Support Team. geographic spread and offering to existing and allow us to continue to provide the existing The people from the new business units will future customers. In particular the aim is to highly valued and regarded service levels to concentrate on providing the same agile, provide a more effective service to various present customers as well as a more quality service in fleet management, MOD branches. Similar facilities will be comprehensive and integrated level of maintenance and repair to existing customers available for certain other government service across all ground based platforms in and various MOD and other government departments. the MOD. vehicle, equipment and plant fleets,” he added.

Stobart Rail Marshall Fleet Solutions engineers part of the Intermodal project

From England to beyond, the first Stobart “Intermodal train” is moving off with the help of MFS engineers. “The success of this trial could mean more Intermodal fleets” says Denise Parry, Service Centre Manager at Sittingbourne.

Webasto Axis Intermodal 300 Vehicle Fleet UK Opening new markets for all Marshall benefits from a multi level deal on trailer and tractor unit engineer types. repairs- body repairs - fridge repairs - tail lift repairs - Rental site and storage site. MFS has entered into an agreement to support the full Webasto range of heating and cooling Selected as 1 of only 7 agents for Axis – Marshall Fleet Solutions has demonstrated products. Welfare Vehicle Support can now be how we can support large national fleets can be supported working in partnership considered part of the MFS Capability and offers with the customer gaining the trust and developing business opportunities. Marshall an exciting new challenge, alongside MOD Fleet Solutions currently entering the next stage which will include product sales opportunities with MLS” Says Michael Kilmister and possible call centre support. Sales Manager MFS

Kobal MFS engineers - take on the Addenbrooke’s New product being developed Hospital Audits MFS engineers have successfully taken over the audit work required Marshall Fleet Solutions working with Ingersoll Rand at Addenbrooke’s Hospital Cambridge from MLS engineers. Company Kobal, has entered the market of small mono block refrigeration units suitable for a full range A significant sign that with training and technical support, MFS Engineers can be of applications from shops to portable coldstore. This used in support of the MLS services nationwide. This capability is already being new venture is an exciting increase in MFS Capability. advanced in other areas.

MSV Customer Support has recently carried Intrepid explorers Tony Martin, Ben Broadbent Support to Norwegian out refresher training for the Norwegian Medical and Simon Colley (Midland Medical Services) hospital in Chad Services and then supported the students and soon found out where Chad was (via Paris), and hospital as it deployed on operations in Chad, also about insects and snakes which could as part of the United Nations deployment. easily bite through clothing, skin, sleeping bags and anything else they fancied having a go at. The MSV Customer Support Team attended the hand over of the first Norwegian contingent to Once adjusted to the 45°C heat, the servicing, the follow on mixed Norwegian / Serbian team training, inspection, unscheduled maintenance and dealt with some operational and could begin. The team has been from -21 o to + environmental issues. 45 o and back again in the last few weeks.

New Year 2010 Teamwork 19 LAND SYSTEMS

A safe Centenary performance from Marshall Land Systems

Members of every part of the Marshall Safety Management Spectrum, underlining the team approach.

The RoSPA Occupational Health Marshall Vehicle Engineering joined the The Gold Medal Award for MSV was and Safety Awards served to proud team of representative winners for the presented to Dr Matthew Podbury, Senior confirm another outstanding Safety presentation of a Silver Award in recognition Engineer/Analyst and Ray Cutting, performance as the achievements of its first submission for these prestigious Managing Director. The Silver Award for of the companies within the safety awards. MVE was presented to Marina Dunbavin, Painter/Sprayer and Robert Cooper, Supply Marshall Group were recognised at Marshall Aerospace was also presented Chain Manager. the RoSPA Awards Ceremony in with a fourth consecutive Gold medal May of this year. Award. Following the Awards Ceremony, the Marshall Representatives had the Marshall Land Systems now has two award These awards underline the absolute opportunity to visit and explore the Health & winning Companies within its team: commitment that Marshall has given to Safety Exhibition at the NEC before enjoying driving accidents out of its workplaces an evening of entertainment at the Award Marshall Specialist Vehicles was through the application of highly effective Winners Gala Dinner in the Kings Suite of presented with its third consecutive Gold Safety Management Systems coupled with the Metropole Hilton Hotel. Medal Award for Occupational Health and a comprehensive Safety Training Safety to mark the consistently high Programme to ensure that the Risks The combined achievements of the standards of Safety achieved. This equates associated with its business undertakings personnel involved with the management of to seven years of achieving Gold Standard are properly managed. Health & Safety at Marshall should certainly Awards from RoSPA. evoke a sense of pride and achievement.

MLS Launch new products at DVD and DSEi

The New Equipment Prime Mover Marshall Land Systems is also participating greater freedom of movement and reduce the and Tail Lift Vehicle provided the on the MoD’s Direct Support and Test stress on hip, knee and ankle joints from centre piece at DVD 09’, the Equipment Project Team’s (DS&ET PT) carrying 40kg or more loads,” said Peter display with the Deployable Machine Callaghan, Chief Executive of Marshall Land defence exhibition focused on Shop (DMS) and the Power Pack Repair Systems. equipment and support for the UK’s Facility (PPRF). Armed Forces. As well as its role as a cargo carrying At DSEi MLS launched TRAKKAR, an platform, TRAKKAR can be configured for Featured was one of the possibilities, a new autonomous, lightweight, high mobility a wide range of roles including a Gun Towing Vehicle. Others include a radar unmanned ground vehicle. Communications Rebroadcast Station, towing vehicle and mobile command centres. Casualty Evacuation and Re-supply. TRAKKAR is a multi-role autonomous The recently announced tail lift variant of the platform with a 250 kg payload. In its present UK’s Support Vehicle fleet was also publicly configuration, it carries six fully laden military on show for the first time. The cantilever bergens (each weighing 40kg) and follows design has a lift capability of 750kg with troops as they move across ground on foot significant growth margin and has been and reduces the weight burden that an designed to minimise the impact on cross individual soldier needs to carry. country mobility and fording ability whilst providing protection against “TRAKKAR has been designed to reduce the hostile environments. burden on dismounted troops, giving them

20 Teamwork New Year 2010 You are never too old! As a 60th birthday treat Peter Brian well-earned beers in a local bar that just of being very tired.“ reported to the skipper of Oona at happened to have a micro-brewery! We sat “The following and final morning we used Gunwharf Quay at Portsmouth in there glowing from the sun on the outside engine power to take us back to the shadow of the “Spinnaker with a warm feeling on the inside, Portsmouth as there was not much wind. Tower” on Thursday 28th May to thoroughly pleased with our day’s The boat had to be back promptly in achievement.” Portsmouth for the next cruise.” become one of the crew. “On Sunday we set sail for West Cowes. “There were 11 of us temporary crew from The return journey was a little kinder to us, all walks of life, one was a vicar another a “Oona is one of the “Challenger” fleet of 4, and nobody suffered as they had the day taxi driver. Our ages ranged from 20 to 67 22 metre ocean-going racing yachts before. As it was our last night together we years. It is obviously crucial to work as a belonging to the Tall Ships Youth Trust. As were determined to enjoy ourselves in spite team on such a boat in a confined space an 18 year old I was fortunate enough to and I enjoyed the rapid bonding in the crew. spend 2 weeks on the STS Sir Winston We were well looked after by the permanent crew with the skipper doing Churchill and have enjoyed sailing on a most of the cooking and everybody else limited basis ever since.” mucking in.” “The first afternoon was spent getting to “We were all strangers when we met but I know the boat then and making many certainly made a few new good friends. attempts to remember how to tie a Now that I have rekindled my love of sailing “bowline” knot. After a day’s sedate sailing I might be able to fit in another trip or due to lack of wind, we berthed in Poole perhaps when I retire and if I am still after a very choppy entrance. The next reasonably fit I should like to do it all over morning we set sail south to Cherbourg.” again and maybe go on a longer cruise to the Caribbean or somewhere exotic. “The crossing to Cherbourg was very Anything is possible as long as my spirit of exciting. The wind was from the east and adventure is still alive and kicking and at the hitting the boat at right angles. After a moment I have every intention of doing my long, arduous but thrilling day with a few of best to ensure that it stays that way! the others hanging over the side being If this adventure appeals to anybody else I seasick, we docked in Cherbourg. We suggest they visit the website managed to get ashore for a few www.tallships.org .”

Norwegian CT Scanner Training Following the successful delivery of the CT Scanner to the Norwegian Medical Services, a training period was held at the Army Community Hospital in Setermoen, 150 miles North of the Arctic circle. This will be the base for the deployable CT Scanner.

MSV Customer Support provided training on setting up the system and facilitating it’s use. MSV Customer Support is responsible for supporting all the Norwegian Medical Facilities provided by MSV.

The arctic explorers Graham Wright and Ben Broadbent set off from a balmy 6°C England and arrived (eventually) into Setermoen at minus 22°C.

The scanner module was set up and, after calibration, was ready for training.

Following a period of specialist training the scanner was eventually linked up to the University Hospital in Tromso, thus enabling consultants to view the results of the patient scans from 100 miles away.

The recipients of the CT Scanner within ‘Troms Militare Sykehaus’ were very impressed by the capability just delivered to them and were in no doubt that it would The CT Scanner module in the snow save lives in the local and military community.

New Year 2010 Teamwork 21 Marshall Leasing www.marshall-leasing.co.uk Confidence in a recession...

The management team at Marshall turns out not only did steering a different original concept of a personalised and Leasing set up their stall during route over the past couple of decades give proactive service, driven by the customer the last recession. Maybe this is us a sales differential, it also enabled us not has an even greater relevance in a why they took a slightly different to fall into the same traps that the banks recession. approach to the business of did. So it has been with some satisfaction contract hire than many of their that we have seen our business stand firm As the curtains close on the drama of 2009 competitors, who are now faced and confident throughout the economic we gain ever greater confidence in our with some ugly financial results. storm. Much of our good fortune like so ability to deliver on the fleet management many things Marshall is founded on the expectations of our customers. Marshall The science of managing one’s way financial stability of this unique and strong Leasing now boasts a fleet just shy of 5000 through a recession in the contract hire family business. vehicles. This year saw us open some truly industry undoubtedly relies heavily on wonderful new accounts and, perhaps accurate prediction but it also helps if you Our management team started selling into a most importantly, we delivered a healthy are not a bank struggling to conserve cash. depressed market during the last recession profit. All of this places us in a good when we first took our fledgling offering to position to capitalise on the opportunities At Marshall Leasing our philosophy has market in 1990. Back then, to be frank, we that undoubtedly are there to be unearthed always been to offer a different solution to had little choice but to simply ignore the in the year ahead. The Marshall Leasing that of the bank owned contract hire economic realities of the day and get on Team look forward to celebrating the companies who proffered a volume based with it. Having established our business group’s first step into the next century with offering characterised by somewhat remote model in those difficult times we have a continued confidence and a strong sense customer relations. We felt there was room sense of confidence which has served us of optimism. for a truly customer centric alternative. As it well during this challenging year. The

The John Innes Institute with an long established organisation” generally available, but the Institute has never manufactured composts for sale or otherwise In 1910 the John Innes Horticultural benefited financially from their production. Institution was founded at Merton, South After World War II the Institution moved to London , under the directorship of William the 372 acre Bayfordbury estate in Bateson. A bequest from Mr John Innes, a Hertfordshire. City of London merchant, financed the setting up of the Institution. In 1966-67 the John Innes Institute moved Marshall Leasing has recently to its present site at Colney, near Norwich, and established close links with the signed a supply contract with the William Bateson was an important figure in University of East Anglia. Scientists from John Innes Institute & The Institute what was then the new science of genetics; the Plant Breeding Institute arrived on the of Food Research Centre. Under his directorship the Institution JI site in 1990 (to form the Cambridge became the first, and one of the foremost, Laboratory) and there was a further influx of Like the Marshall Group in 2009, they are UK centres for research in plant breeding scientists, in 1995, when the Nitrogen celebrating their Centenary in 2010. and genetics. Fixation Laboratory moved to Norwich from Sussex University. The John Innes Institute, Rodney Allen of Marshall Leasing said: “ We In the mid 1930's the formulae for the 'John the Cambridge Laboratory and the Nitrogen are delighted to be working closely with The Innes Composts' were developed at the Fixation Laboratory were merged in April John Innes Centre for all of their vehicle Institution to provide a sterile, well-balanced 1994 to form a new organization, the John requirements and we are assisting with their growing medium for experimental plant Innes Centre, under the Directorship of duty of care policies. It is great to be working material. The Institution made the formulae Professor Flavell.

Everyone plays a part in Flight Safety…. Earlier in the year, Shaun Blayney, an aircraft engineer in Hangar 17, was working on a C-130 Hercules and whilst carrying out a routine technical inspection he noted that the instruction incorrectly identified the orientation of the locking plate under inspection.

The installation could have caused the plate to be fitted upside down – leading to possible failure of the plates and damage to the aircraft. Shaun reported this immediately and action was initiated to the technical instruction and the drawing was amended.

On the 8th May Group Captain Chris Huckstep presented Shaun with a certificate in recognition of his significant contribution to Flight Safety. For the company it represents to the RAF and other customers our continued commitment to Flight Safety in producing a safe and quality product.

22 Teamwork New Year 2010 Marshall Business Aviation celebrates first Anniversary A small celebration to mark the occasion of the first anniversary took place in the Newmarket Road reception area, where the Head of Marshall Business Aviation (MBA) – Allan McGreal, thanked all staff on a job well done over the past year.

The rebranded business unit has delivered the buildings and customer service levels for The help MBA has received from all above expectations in its first year of corporate clients, visiting dignitaries and departments across the works has been operation and has made a big impression on aircrew alike. The Fixed Base Operation (FBO) exceptional and without their help, the the industry despite a market downturn. The has catered for over 2000 people movements centre would not have been able to deliver Maintenance & Repair Organisation (MRO) with plans afoot to include more customer such a successful product. This is a very side of the business has performed focused initiatives. The centre is expected exciting time for everyone connected with extremely well with a total of 594 aircraft to attract far much more business over the MBA and the continued support of the passing through the 2 hangars at Cambridge. next 12 months. The recent Royal visit also whole of the Marshall Group is testimony made use of the centre’s facilities and this to the vision that helped create this customer The combined facility has received crowned an exceptionally satisfying year for focused facility. considerable critical acclaim for the design of all concerned.

Counting down to Christmas

The lights on the newly located Christmas tree (the largest in Cambridgeshire) in front of the Control Building at the airport were switched on by the Mayor and Mayoress of Cambridge on Tuesday 24th November. They were helped in this task by Molly Poole, a pupil from Teversham Primary School, which is sponsored by Marshall, who won the right to press the button having won a painting competition to draw a picture symbolising the Marshall centenary. A crowd of Marshall employees plus other children, parents and teachers from Teversham School were on hand to witness the lights going on and were entertained afterwards by the children singing carols.

A collection taken on the day raised money for the Royal British Legion.

New Year 2010 Teamwork 23 APPRENTICE AWARDS The annual Marshall Aerospace Apprentice the Open Day 12 days later. The award Evans (Top Apprentice), Stuart Dale (Best Awards were presented by Michael Marshall on winners were: First Year Apprentices; Achiever) - Fourth Year Apprentices; Michael Tuesday 8th September at a ceremony in the Codey Leatherman (Top Apprentice), Greg Shingfield (Top Apprentice), Matthew Hand main airport conference suite. The Copp (Best Achiever), Joe Connaughton (Best (Best Achiever) - SEMTA Award for Best NVQ presentation of awards had been brought Cold Chisel) - Second Year Apprentices; Simon Portfolio; Sam Griffin (The SEMTA Challenge) - forward this year to open a fortnight of Homewood (Top Apprentice), Luke Arnold First Year Adult Trainee Award; Georgina centenary celebrations which culminated with (Best Achiever) - Third Year Apprentices; Dave Challans .

To mark our centenary and the Company’s who had been nominated from within their Wiles, Dave Robinson, Harry Swingler, long established reputation for its business and the winners from each Graham Fryer, Sean McArdle, Diane commitment to training, a new series of company were crowned “Learner of the Kendall, Daniel Edwards, Charlotte Jacklin- awards were introduced in 2009 and the Year”. The whole ceremony was filmed and Lee, Samuel Foster, Anthony Martin, Sally first of these were presented at a special featured in one of the films shown the Armour, Andrew Lowe and Martyn Rea. ceremony in Cambridge by Michael following week at Celebrating Success The four Learners of the Year winners for Marshall on Wednesday 9th September. which is now available on the Centennial 2009 were; Connie Nesbitt, Matthew Jukes, Each of the Group’s main companies Year Review DVD. The nominees were: Anthony Martin and Dale Brown. presented awards to various employees John Bosworth, Madeep Sandu, Brian GROUP LEARNER OF YEAR

24 Teamwork New Year 2010 John Pettit, Brian Wiles, Stuart Clay, Paul Ward, LONG SERVICE AWARDS Nicholas Cousins, Nathan Pearce, Mark Evans, On Thursday 10th September, 33 employees another 7 went to those who had completed 40 Raymond Cunnington, Sean Brown, Martin were honoured for their Long Service at a years. This brings the total number of Long Reynolds, David Mann, David George, special lunch hosted by the chairman, Michael Service Awards presented since 1976 to an Grahame Howe, Colin Binks and Christopher Marshall, and other directors of the Group. The incredible 933 and the total length of service Gaynor. The 40 years awards were presented 30 year award winners were welcomed to the represented by these unique awards to a grand to: James Pitcher, Allan Sizer, Victor 30 Club by John Arnold, the club’s chairman. total of 22,780 years! The 2009 30 year awards Williamson, Barry Hills, Kierron Mascall, Kevin The new format for the awards was very were presented to: Peter Newson, Jenny Osler, Patterson and Anthony Edwards. After the popular and we may repeat this. 26 awards Roger Parker, Carl Selby, Mavis Wenham, Gary awards had been presented, Anthony Edwards were presented to employees who have Willis, Andrew Isaacson, Michael Mansfield, made a short speech on behalf of all of the completed 30 years of continuous service and Graham Baldry, John Betts, Anthony Noble, recipients.

On Friday 11th September, Michael Marshall from John Arnold who spoke on behalf of the Fryer/Toates family; the Gooch/Flowers family; and some of his directors welcomed a very Centurion Families. Afterwards everyone was the Harper/Ball family; the Hayes/Barnard special group of people to a spectacular dinner entertained by Alex Crow, a psychic entertainer family; the Ingall/Ranson family; the at the airport. The dinner was organised to who held the whole audience spell-bound for Kitchener/Clark family; the Loker family; the celebrate the 25 families which have, as family over half an hour culminating in a mind-blowing Maltby family; the Matthews/Boucher family; units, achieved over 100 years of service with trick involving a very sharp knife, four paper the Milne family; the Palmer family; the Rose Marshall. Between them, these 25 families bags (one of which concealed the up-turned family; the Sapsford family; the Sayers family; have notched up an amazing 3,102 years, with knife) and smacking his hand down (while the Steggles/Housden family; the Thomas the extended Buttress family at no less than blindfolded) on 3 of the bags. Fortunately, no family; the Varley family; the Whitehouse/Still 210 years, only a very few years less than the blood was spilled! The 25 Centurion Families family; and the Wickham / Smith family. entire Marshall family can claim! 110 people were: the Adams family; the Andrews families attended the dinner at which the guests heard (x2); the Buttress/Bartram/Taylor/Bell family; the two short speeches from the chairman and Clarke family; the Elner/Porter family; the CENTURIONS

New Year 2010 Teamwork 25 Marshall Aerospace announces successful acquisition of Slingsby Avanced Composites Ltd Marshall Aerospace is delighted to announce the acquisition of Slingsby Advanced Composites Ltd as of January 1st 2010.

Slingsby Advanced Composites Ltd is a specialist in the design and manufacture of high technology composite structures for aerospace, marine and rail industries. With over 130 employees, Slingsby Advanced Composites Ltd has operations at Kirkbymoorside, North Yorkshire and at Glasgow Prestwick Airport, Ayrshire. This acquisition enhances Marshall Aerospace’s position as one of the UK’s leading design, manufacturing and engineering companies in the aerospace industry. The existing strength of Marshall Aerospace in metal aerospace structures is now complemented with composite technology which is increasingly used in both civil and military aerospace applications.

Centennial Year Review DVD

A 2-disc boxed set of DVD has been produced and is available to all employees as a momento of the Company’s centennial year celebrations.

One disc has a 50 minute compilation covering all of the main events if the year, starting with the flag-raising ceremony on 1st January 2009. This is has been created using still photographs and film from each of the eevnts. The second disc comprises the five films commissioned for and premiered at Celebrating Success on Friday 18th September, plus the video message specially recorded by His Royal Highness The Prince of Wales and two showreels, one of which was shown to Her Majesty The Queen when she visited the Company on 19th November. It also includes an short out-takes film!

The DVD set is available at a cost of £10 (including vat).

If you would like to purchase one of these DVD sets, please complete the application form which is available on the intranet and send it to Judi Burbidge in Group Head Office at our airport in Cambridge. Cheques should be made payable to Marshall of Cambridge (Holdings) Limited.

President of the Royal Aeronautical Society Dr Mike Steeden, the new President of the Royal Aeronautical Society, visited Marshall of Cambridge on 2nd July for an insight into the Marshall Group of Companies. No stranger to Marshall Aerospace, Dr Steeden was very interested to visit Marshall Land Systems and the Marshall Motor Group and to learn a little more about the capabilities of Marshall Aerospace. In the photograph he is pictured in front of Marshall Aerospace’s flying test bed, aircraft “snoopy”, for the Airbus A400TP 400-D6 engine.

Air Attach és The Air Attachés of the United States, Australia and New Zealand, accompanied by the Defence Attaché for Latvia, visited the Company on 13th July. Lieutenant-Colonel Jeff Price had won a “behind the scenes visit to Marshall Aerospace, with lunch and a flight afterwards for four people” at a charity event in London organised by the International Club for Air Force Officers’ wives. The four visitors were conducted around Marshall Aerospace by Group Support Executive, Terry Holloway, who flew them in the Company’s Aztec. Lieutenant-Colonel Jeff Price said “Marshall really is a quite remarkable Company and I was very pleased to have had the opportunity to visit in this way.”

Lockheed Martin Marshall Aerospace has enjoyed a close relationship with Lockheed Martin dating back to 1965 when Marshall was selected as the UK Company to introduce the Lockheed C-130 Hercules aircraft to Royal Air Force service. Since then, Marshall Aerospace has supported Lockheed Martin on a continuous basis, supporting the Hercules in Royal Air Force service as well as for a number of other operators of the aircraft. Stephen Ball, who has recently taken over as Chief Executive of Lockheed Martin UK Limited, recently visited the company to learn a little more about the capabilities of Marshall Aerospace and was accompanied on his visit by Ron Abbott, Chief Operating Officer Lockheed Martin UK, Geoff North, Director Land Air & Sea Systems Lockheed Martin UK and Chris Trippick, Vice President Communications & Public Affairs. In the photograph, the visitors are pictured in front of a C-130J aircraft of the Royal Air Force.

26 Teamwork New Year 2010 ALERT Emissions Tax on its way! Most people, by now, will have heard of the Copenhagen Climate Looking to the future…… Conference and the hopes and expectations the world has on how the leading nations propose to tackle the impact of Climate Change. ALERT Emissions tax on its way!

Closer to home the UK introduced The Climate Change Act last year Next year will see the Group fall under the Governments Carbon which sets legally binding targets to reduce CO2 emissions in the UK; Reduction Commitment – Energy Efficiency Scheme. 34% by 2020 and 80% by 2050, which is an enormous undertaking. The CRC is a new, mandatory, energy saving and carbon emissions Therefore we thought it would be timely to update you all on what reduction scheme starting in April 2010. In practice the Group will need the Marshall Group is doing to play its part. to monitor our emissions and purchase allowances to emit Carbon Dioxide (CO2). The more CO2 we emit, the more allowances we have to Over the last year Chris Flood has been asked to look into the wider purchase, so there is a direct incentive to reduce emissions. At the end implications of Climate Policy on the Group and what impact this will of every year the Environment Agency will publish a league table of have on us. all the companies that participate in the CRC and rank them in order of efficiency. As a Group we have been pro-active in a number of areas over the The consequence of not reducing our emissions will result in a significant last year, some of the ongoing work is listed below; tax and possibly reputational damage to the Group. To illustrate the CRC scheme using our 2008 energy data the Group would be required to • Established a 2008 Carbon Baseline in order to measure purchase £300,000 of carbon allowances and face a potential tax of up improvements in future years; to 10% of our purchased allowances (£30,000) depending on where we are placed in the CRC league table. Over the next couple of years the • Procured green electricity for the Cambridge site which accounts for level of tax will increase up to 50% of purchased allowances depending approximately 65% of the Group’s overall demand for electricity; on where we are placed in the league table. • Invested over £100,000 in smart meters, on the Cambridge site, to Whilst we can explore the use of technology to improve our enable the monitoring of energy in individual buildings and hangars; infrastructure we are all collectively responsible for the CO2 that the Group emits and it is essential that we all make a concentrated effort to • Engaging with the MoD as a key supplier and participating in their do the simple things that are often taken for granted such as switching sustainability initiatives; and computers and lights off when not in use.

• Reviewing the potential alternative energy technologies available to If anybody has ideas they wish to share on reducing our Carbon us and how they might be feasible. Footprint please drop Chris Flood an email or call on extension 3733.

The Marshall Trophy The Marshall Trophy, a silver model of Sir Arthur Marshall’s first aircraft, a De Havilland Gipsy Moth, was presented to the Air Training Corps in memory of Sir Arthur Marshall, to be awarded to the most improved Air Training Corps Squadron in the United Kingdom.

Sir Arthur Marshall had been a staunch supporter of the Air Training Corps throughout his life. The trophy was awarded, for the first time, on Monday 18th May to the Turriff Squadron of the Air Training Corps. The trophy was handed over to the Squadron by Robert Marshall, grandson of Sir Arthur Marshall, in the presence of Air Commodore Ian Stewart, Commandant Air Cadets.

Cambridge Aero Club Aerobatic Success! On Saturday the 27th June, a team of pilots comprising In order of ranking, best first, Matt Summers, Jonathan Duke, Chris of Aero Club members won the top 5 places in addition Sills, James Peoples, Alan Young, John Forster, Nigel Smith all to 7th and 8th in the British Aerobatic Association received their aerobatic training with Luke Hall and Anthony Cooke in Beginner’s Day Competition held locally at Little the Club’s Extra 200 unlimited aerobatic aircraft. Gransden Airfield. There are four beginner competitions held by the British Aerobatic Association each year at various locations across the country. Each is scored by the same judges who judge national competitions at the highest level. “We wanted to use this local round of the competition as a forum on which to demonstrate the quality of the aerobatic training available at Cambridge Aero Club and the skill and determination of our pilots who took part,” says Luke Hall, Chief Flying instructor & Manager of Aero Club. “We all worked very hard in preparation for the event and I had no doubt that our pilots would score well against the other competitors. Winning the top 5 places could best be described as a perfect result. I am very proud of what we and our members have achieved - it is a marvellous advert for the company.”

New Year 2010 Teamwork 27 Bishop’s Walk marks 1,800 years of history

Three big anniversaries in the Cambridge area (Diocese of Ely 900; Cambridge University 800; Marshall Group 100) were celebrated on Sunday 27th September when The Bishop of Ely walked the 20 miles from Ely to Cambridge along the river bank. He was joined for much of the walk by Michael Marshall who is pictured here with the Bishop as they arrived in Cambridge, together with the Vice-Chancellor of Cambridge University who also took part. They were also joined along the route by many members of the local parishes through which they walked.

Aeropeople adds global airline Qantas to its support portfolio

Aeropeople Ltd, the technical Aeropeople’s offices in Cambridge, the “We were invited to tender as a result of an support subsidiary of Marshall engineers commenced the assignment on industry recommendation,” said Kevan Bishop, Aerospace, has been selected by Monday 20th July. MD of Aeropeople, “and were selected as we the Australian airline Qantas to were able to provide a tailored manpower provide engineering support to Qantas Engineering, the maintenance arm of based solution to allow Qantas greater control, Qantas' on-site engineering team at Qantas, is responsible for supporting the flexibility and ultimately a reduction in London Heathrow on its Boeing 747 airline’s 136 aircraft - of which two aircraft operational costs. Aeropeople is already and Airbus A380 fleets. types – the B747 and A380 - fly daily into established at the London airport in support of London Heathrow. Based at its London a variety of major airlines and MROs, and this Not only is Qantas a new client for Heathrow maintenance outstation at Terminal contract will further enhance our presence.” Aeropeople, but the A380 is also a new 4, Aeropeople’s 16 engineers are providing aircraft type for the company’s engineers at line maintenance services to Qantas’ fleets of Since its launch in May 2001, Aeropeople is Heathrow. Having completed an intensive 30 B747 and 3 A380 aircraft for an initial 1 recognised as an industry specialist and the General Familiarisation training course at year contract. company now manages contracts world-wide.

Marshall sponsors Cambridge Fireworks

As part of the Group’s centenary celebrations, Marshall was proud to sponsor the Cambridge City Fireworks on 5th November. The fireworks were described by many as the “best ever”. The Marshall name was prominently displayed around Midsummer Common and the event was attended by many local dignitaries and special guests, including the Mayor of Cambridge. The Cambridge fireworks have been without a sponsor for several years and this gave Marshall the opportunity to celebrate its centenary with over 35,000 local residents.