Disrupting the Retail Landscape

February 26-28, 2017 • Omni Rancho Las Palmas Resort & Spa, California • www.nextgencustomerdelivery.com

Hurry! Early Bird Expires 12/9! (see page 25 for more information and additional discounts)

Disrupting The Retail Landscape

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G n e o t z A a h m ead of A

Event Partners: TABLE OF CONTENTS

3 Agenda Welcome 11 Master Class 15 Main Conference 21 Site Tour 4 New This Year 22 Innovators Think Tank 5 Palm Springs 23 Media Partners 6 Who Attends 24 Venue & Accommodation 7 Advisory Board 25 Packages & Pricing 9 Speakers

10 Site Tour

2 www.nextgencustomerdelivery.com WELCOME TO NEXT GENERATION CUSTOMER DELIVERY

Dear Colleague,

In today’s world, customers are increasingly defining how companies structure their supply chains. They can now shop anytime and anywhere and choose how their orders will be fulfilled. Customers are armed with unmatched choices and channels which surfaces demands of retail cross- channel fulfillment and increased cost on logistics and transportation.

Fast delivery remains key, but more important for consumers is delivery at a convenient time and method. With the fast growing pace of on-demand delivery, last-mile is becoming increasingly competitive as retailers race to improve delivery speed and service through new solutions like automation, robotics and drones. With on-demand economy and subscriptions commerce in play, we’ll never not shop. Retailers need to come up with innovative ideas to sell ‘experiences’ over products.

Are you really prepared?

Thus, attending Next Generation Customer Delivery 2017 is an absolute must to not only stay competitive but also to get ahead of industry giants. 3-day packed agenda will bring retailers, eTailers and grocers together to discuss their strategies and to identify new ways to improve customer experience and retention as quickly and cost-efficiently as possible. With over 200 senior- level professionals in attendance, and more than 40 leading industry experts speaking, Next Generation Customer Delivery is the place to strengthen your last mile offerings to get ahead of your competition.

We look forward to welcoming you to Palm Springs this winter.

Best wishes,

Next Generation Customer Delivery Team

3 www.nextgencustomerdeliver.com ROADMAP TO RETAIL DELIVERY INNOVATION

SITE TOUR PRACTITIONER LED MULTI-TRACKED EXPERIENCE MASTER CLASSES AGENDA Skechers’s 1.82 million-square-foot on “Delivery Disruption” and “On- focusing on “Future of Supply Distribution Center tour, showcasing Demand Delivery” from advanced Chain” and “Customer-Centric state-of-the-art technology at and admired companies Last Mile” Southern California’s Inland Empire.

INNOVATORS NEW DEDICATED TANK EXPLORATION CONTENT FOR Discover innovative solutions in of the science of supply chain GROCERY DELIVERY Last Mile Delivery during exclusive and the challenges of courting to address the challenges on perishable “Founders Panel” and expo hall Millennials deliveries.

NEXT GEN TOPICS RETAIL DISCOUNTS AN IDEAL VENUE Uncovering successes and Take advantage of our Buy One, Palm Springs offers a relaxing oasis set challenges of Drone Deliveries, Get One FREE sale! against a backdrop of mountains and Automation and Robotics in Even better- don’t go alone! Attend palm trees in the heart of the desert. Warehouses and Dynamic Capacity with your entire team and get HUGE Revel in the timeless comforts, classic Planning. discounts! conveniences and modern technologies.

4 www.nextgencustomerdelivery.com NEXT GEN TEAM’S TOP PICKS IN PALM SPRINGS! Here are some personal Cali favorites from the Next Gen team. Enjoy!

PALM SPRINGS AERIAL LAS CASUELAS LULU CALIFORNIA TRAMWAY TERRAZA BISTRO [email protected] lascasuelas.com lulupalmsprings.com/index.htm One Tram Way, Palm Springs, CA. 222 S Palm Canyon Dr 200 S Palm Canyon Dr 92262 Palm Springs, CA 92262 Palm Springs, CA 92262 P: (888) 515-8726 P: (760) 325-2794 P: (760) 327-5858 What to do: Ascend two-and-one- What to try: Tacos, enchiladas, Breakfast, Brunch and Desserts, and Happy half miles to a pristine wilderness and giant margaritas Hour. What more can you ask for? aboard the world’s largest rotating tramcar. THE TROPICALE FRANKINBUN thetropicale.com frankinbun.com GREAT SHAKES 330 E Amado Rd 540 S Indian Canyon Dr greatshakes.com Palm Springs, CA 92262 Palm Springs, CA 92264 160 S Palm Canyon Dr Ste A P: (760) 866-1952 P: (760) 318-4841 Palm Springs, CA 92262 P: (760) 327-5300 Boasting an impressive cocktail What to try: hotdogs on French baguettes menu with a “palms springsy” and a potato tornado. Dessert in the desert. Have a late atmosphere. night sweet tooth? Rated #8 in the World by Buzzfeed. AGUA CALIENTE INDIAN CANYONS CHEEKY’S indian-canyons.com BIRBA cheekysps.com E Palm Canyon Dr, Palm Springs, CA 92264- birbapalmsprings.com 622 N Palm Canyon Dr 1642 Palm Springs, CA 92262 P: 760 323 6018 622 N Palm Canyon Dr P: (760) 327-7595 Palm Springs, CA 92262 Considered sacred to the Cahuilla Indians P: (760) 327-5678 What to try: Bacon Flight and and of historical importance to scientists and bloody mary nature lovers, these canyons provide a range What to Try: Pizza of outdoor recreational activities for visitors.

5 www.nextgencustomerdelivery.com WHO ATTENDS NEXT GEN CUSTOMER DELIVERY

Top 3 Attendee Priorities @ Next Gen Customer Delivery

ATTENDEE SENIORITY 1. DISCOVER 2. ATTEND 18% C-Level 26% Director 25% SVP/VP 3. NETWORK 21% Manager 10% Other

ATTENDEE INDUSTRY

60% Retailers 15% Technology Providers Top Five Omnichannel 12% 3PLS Initiatives 9% Manufacturers and 1. More personalized shopping experience Suppliers 2. Product availability through any channel 4% Other 3. Customer can order and return from anywhere to anywhere 4. Easy, fast and low or no cost shipping experience 5. Turn stores into warehouses and fulfillment centers

6 www.nextgencustomerdelivery.com NEXT GENERATION CUSTOMER DELIVERY ADVISORY BOARD

The Next Generation Customer Delivery Conference Advisory Board is designed to assist in driving an impartial, yet informed dialogue on the rapidly evolving retail delivery industry. The Advisory Board extends the influence of the Conference by providing insight into trends and offering guidance into overall program development. The Advisory Board shall serve in an advisory capacity regarding the strategic positioning of its brand, marketing and communications, editorial content, and expert participation and contribution.

ADVISORY BOARD MEMBERS

Rick DiMaio Brandon Cates Michael Thompson Vice President, DVP, Supply Chain Chief Supply Chain Distribution SEARS HOLDINGS Officer OFFICE DEPOT CORPORATION NATUREBOX

Joe Bobko Kunal K. Thakkar Michael Pezzicola VP, Transportation SVP Global Operations Head of Business- BOXED WHOLESALE NEWEGG Expansion Operations GOOGLE EXPRESS

Pracash Thiyagarajaa Head of Supply Chain Carroll Morale Jim Hourigan Strategy & VP, Mass Vice President of COO Channel Operations & Logistics & BUILDDIRECT Global Sourcing Transportation CARTER’S | OSHKOSH OVERSTOCK B’GOSH

7 www.nextgencustomerdelivery.com THE VISIONARY KEYNOTES TAKING THE STAGE

Eric Lewis Abir Thakurta VP of Global Operations Vice President Global Supply Chain Casper Havertys

Eric Lewis is vice president of operations for Casper. Abir Thakurta is the Vice President of Global Supply He brings more than 12 years of executive management Chain at Havertys, a 130 year old established furniture experience to Casper from leading consumer brands, and home furnishing retailer where he oversees e-commerce, and technology companies. Before joining Planning & Forecasting, Sourcing, Supplier and Factory Casper his previous positions include Head of Regional Management, Inventory Management, Customs and Operations for Google, General Manager for Amazon Compliance, Logistics & Transportation and Supply and Managing Director - APAC for Shark/Ninja. Chain Risk Management.

Previously, Eric spent 9 years with Black and Decker He brings 18 years of experience in cross-industry domestically and internationally in various positions supply chain strategy and operational design including Plant GM, GM of Asia Operations and with a track record of implementing performance Director of Operations where he managed the global improvement programs with supply chain including retailers worldwide. Abir is a manufacturing, logistics, recognized author and speaker quality and lean six sigma. within the supply chain industry.

Eric will focus his 2017 Trailblazer Keynote on: Abir will focus his Keynote on: Balancing customer Creating an Agile, Responsive expectations and commercial and Demand-driven supply reality with white glove chain. service.

8 www.nextgencustomerdelivery.com LEARN FROM 30+ OF THE BEST CUSTOMER DELIVERY EXPERTS You’ll meet and hear from innovative retail leaders sharing detailed presentations and interactive panels to drive your business forward.

Michael Pezzicola Daphne Carmeli Michael Thompson Holger Luedorf Head of Business-Expansion Founder and CEO Chief Supply Chain Officer SVP Business Operations Deliv NatureBox Postmates Google Express Arnaud Deshais Martin Epstein Smiley VP/Head of Supply Chain and Jennifer Skeen Carroll Morale Director of Digital Marketplace Quality Assurance VP of Omnichannel VP Supply Chain American Apparel Redbubble Sun & Ski Overstock.com Erin Donnelly Eric Lewis Director of Delivery Lauran Behrens Wu Jim Hourigan VP of Global Opps Solutions Founder and CEO COO Casper The Home Depot Shippo BuildDirect Paul Jarrett Ericka Ponte Karl Siebrecht Pracash Thiyagarajaa General Manager Co-Founder / CEO Co-Founder & CEO Head of Supply Chain Strategy Gwynniebee BuluBox FLEXE & VP, Mass Channel Operations & Global Sourcing Omar Devlin Carter’s | OshKosh B’gosh Allan Martinson Arik Levy Head of Supply Chain & COO CEO and Founder Logistics Starship Technologies Luxer One Kunal K. Thakkar Enjoy SVP Global Operations Newegg Zander Adell Sarah Mastrorocco Erica E. Phillips Founder & CEO Head of Retail Sales Reporter Doorman Instacart WSJ Tim Lowe President Lowes Foods Kyle Ransford Jaime Robinovitz Aparna Pande CEO Sr. Analyst, Risk, Payments and Founder & CEO Chef’d Customer Experience Kidstir Marc Gorlin Levi Strauss & Co. Founder and CEO Erin Green Roadie Robert Escobar Abir Thakurta Managing Director SVP Operations Vice President Global Supply Etsy Rocksbox Chain Vijay Khare Havertys Furniture VP Operations and Customer Jeff Brady Experience Director, Transportation & Christine Pfleckl Prahar Shah Logistics LE TOTE Vice President Operations Head of Business Development Lumbertown DoorDash Harry & David Scott DeGraeve Rajiv Malik Former SVP - Business Jeremy Bodenhamer Alex Albertini Former VP Global Product Development / Strategy CEO Director of Logistics and Trade Operations Peapod ShipHawk Compliance Gap Charlotte Russe

9 www.nextgencustomerdelivery.com ! EW N SKECHERS DISTRIBUTION CENTER TOUR

A three-billion-dollar global leader in the performance and lifestyle footwear industry, Skechers USA, Inc. designs, develops and markets more than 3,000 styles for men, women and children. The Company sells its footwear in department, specialty and independent stores, as well as through more than 1,410 Company-owned Skechers retail stores and online at skechers.com. Beyond the United States, Skechers product is available in more than 160 countries.

Headquartered in Manhattan Beach, California, Skechers is the second largest athletic footwear brand in the United States. For the second consecutive year, Skechers has been named the Company of the Year by industry trade magazine Footwear Plus. This win marks the seventh time Skechers received the prestigious top award!

We will visit Skechers - state-of-the-art logistics facility in Moreno Valley in Moreno Valley, California, at the southeastern edge of the Inland Empire, about sixty miles from Los Angeles. The 1.82 million-square-foot SKECHERS facility is the largest LEED certified building in the United States to have received this honor. It is certainly one of the most high-tech. The building boasts 280,000 square-feet solar panels on the roof and other energy-saving green-building features.

This tour will include a walk around of the facilities to see magic in action, followed by a short presentation and Q&A by Highland Fairview President and Chief Executive Officer, Iddo Benzeevi, a member of the Moreno Valley Chamber of Commerce and the Inland Empire Economic Partnership Board of Directors.

10 www.nextgencustomerdelivery.com DAY ONE: PRE-CONFERENCE MASTER CLASSES Sunday, February 26, 2017 WITH INSPIRING HANDS-ON EXPERIENCES & WELCOME

Pre-conference Master Classes run on Sunday, February 26th at 1:30 PM to 5:00 PM. These workshops will provide a comprehensive understanding of the drivers behind the On-Demand Delivery and Disruptive Delivery models, and how the sector is likely to develop. Space is limited, so book early!

Master Class A B 12:30 PM Registration for Master Classes 1:00 PM Chairman’s Opening Remarks 1:15 PM - 2:15 PM Master Classes

MASTER CLASS A MASTER CLASS B Theme: On-Demand Delivery Theme: Delivery Disruption

Opening Address: Changing the grocery landscape: Opening Address: Emerging Trend- don’t fall short Leveraging people and technology to pick, pack, on customers’ BOPIS expectations and delivering groceries on-demand With online retail trying to outpace brick-and-mortar, and customers’ Instacart- is getting creative about picking, packing and delivering food increasing expectation to define their personal shopping experience, on-demand. The session explains how Instacart customers are getting brick-and-mortar retailers face increasing pressure to elevate their speedier delivery options with the tap of a few buttons and outsource brand equity and become and remain their target market’s preferred their grocery chores to someone else. retailer. The challenge large retailers’ face is how they can implement ∙∙ Technology and physical solutions go hand-in-hand to help grocers meet BOPIS at scale while also planning to meet their customers’ future customer demand efficiently needs. ∙∙ In-store efficiency solutions: Express check-out, bypass checkout, specialized ∙∙ Get your four-part BOPIS process right- order placement, time roles and areas estimate,order fulfillment, and pickup notification ∙∙ Behind the scenes technology & data science: Accurate assortment, aisle ∙∙ Lack of focus on in-store pickup in the online app mapping, end to end management ∙∙ Add search filters and heightened visibility of BOPIS-eligible items Sarah Mastrorocco Head of Retail Sales ∙∙ Does it offer enough strategic & profit advantage to justify the Instacart investment required to meet these expectations? Jim Hourigan COO BuildDirect

11 www.nextgencustomerdelivery.com DAY ONE: Sunday, February 26, 2017 continued

2:15 PM - 3:00 PM Master Classes

MASTER CLASS A MASTER CLASS B Theme: On-Demand Delivery Theme: Delivery Disruption

Case Study: Future of consumerism- Bringing the Case Study: Industry Insight- How grocery stores world to your doorstep perfect ‘Click & Collect’ The on-demand economy is here, and companies are becoming more As the click-and-collect model becomes increasingly popular with efficient, more technologically advanced, and more realistic. Being grocers, it’s not a case of delivery gaining dominance over click-and- flexible enough to provide delivery options to customers is cost collect, or vice versa. Both will growth and coexist, with shifting patterns prohibitive to a traditional structure. In this session, we’ll talk about the of preference based on demographics and geographies. It’s a case of delivery challenges of today – and tomorrow: different models in different contexts. ∙∙ Proximity, Communication or Manpower? Biggest pain point of on-demand world ∙∙ Financially feasable? Labor-intensive? ∙∙ Saturation of new markets: Reimagining offerings to more convenient and ∙∙ Bridge the gap- Improved ‘in-stock’ inventory technologies to avoid more affordable out of stock merchandise ∙∙ Creating full transparency throughout the delivery process ∙∙ Will items be priced uniformly across the various fulfillment options a retailer offers? Michael Pezzicola Head of Business-Expansion Operations Tim Lowe Google Express President Lowes Foods

3:00 PM Networking Break

12 www.nextgencustomerdelivery.com DAY ONE: Sunday, February 26, 2017 continued

3:30 PM - 4:15 PM Master Classes

MASTER CLASS A MASTER CLASS B Theme: On-Demand Delivery Theme: Delivery Disruption

Panel: Rise above the Noise- Keeping up with the Panel: Future of Grocery Industry- Delivery “Want It Now” economy dominance over click and collect, or vice versa? People want to have the ease of getting the things they want, right Growth of online grocery shopping is driven in part by the maturation of at their doorstep and the companies who win are the ones who will the digital natives—Millennials and Generation Z. Shoppers are growing develop robust delivery management systems. This panel will uncover accustomed to the benefits of digital in other retail settings and are strategies to meet expectations as people will always choose a delivery beginning to expect them in grocery as well. The milkman is back, but service that is reliable, responsive to demand and is concerned about this time he’s gone digital. customer satisfaction. ∙∙ Deliver the technology that demand for convenience, immediacy, and ∙∙ Millennials- how to serve this experience-seeking, tech-adept, visually timesaving influenced group ∙∙ Changing consumer behavior- the holy grail of the on-demand economy ∙∙ Reevaluate your online grocery strategies based on the data ∙∙ Scaling supply and demand with right infrastructure in line ∙∙ Test innovative ways outside of home delivery to use digital-shopping channels, over traditional online-shopping model ∙∙ Partnering with third-party APIs for seamless customer experiences and expanded visibility Moderator: Scott DeGraeve Featured Panellists Include: Former SVP - Business Development / Strategy Pracash Thiyagarajaa, Peapod Head of Supply Chain Strategy & Vice President of Mass Channel Operations and Global Sourcing Carter’s | OshKosh B’gosh Featured Panellists Include: Dipesh Dar Chief Operating Officer Urbery

13 www.nextgencustomerdelivery.com DAY ONE: Sunday, February 26, 2017 continued

4:15 PM - 5:00 PM Master Classes

MASTER CLASS A MASTER CLASS B Theme: On-Demand Delivery Theme: Delivery Disruption

Case Study: On-Demand Delivery 1.0- Building the Case Study: Drop Shipping for Ecommerce- Live infrastructure to bring communities closer, one locally, Sell globally doorstep at a time The last mile of e-commerce presents sizeable logistics and cost The delivery industry is now in a time of tremendous change. The concerns that have not yet been solved. Therefore, retailers need to Internet enables unprecedented levels of convenience, and delivery experiment with clever ‘delivery’ options that circumvent these issues options are becoming more personalized for consumers. Consumers and we expect growth will continue in the future, especially as retailers have warmly embraced smartphones and tablets in their daily lives, strengthen their online offering and framework. The session will reveal: permanently altering how they shop for products and services. DoorDash has always been about more than delivery. It’s about having ∙∙ The advantages of using drop ship deliveries over the established convenience at your fingertips, freeing you up to spend your time methods of fulfilment on what matters most to you. The session will cover the basic of on- ∙∙ Best ways to manage the integration between manufacturers, retailers demand delivery. and wholesalers ∙∙ Current state of the industry- What’s going on behind the scenes? ∙∙ Capacity and transferability of logistics infrastructure while ∙∙ Tackling high delivery costs, entrenched competitors, and an unacceptable maintaining customer fulfilment trade-off between speed and variety ∙∙ Endless aisles: Superior product information and transmission ∙∙ Addressing Demand of Instant Gratification- Influencing the final leg of the capabilities customer experience and gain the ultimate competitive advantage ∙∙ Providing transparency: How to deal with certain product categories Prahar Shah with a high percentage of returns Head of Business Development DoorDash Arnaud Deshais VP/Head of Supply Chain and Quality Assurance Redbubble

Vicki Stirling Director of Product Redbubble

5:00 PM Cocktail Reception

14 www.nextgencustomerdelivery.com DAY TWO: MAIN CONFERENCE KICK-OFF Monday, February 27, 2017

8:00 AM Networking Breakfast

8:45 AM Chairman’s Opening Remarks

9:00 AM OPENING ADDRESS: Go the extra mile: Balancing customer expectations and commercial reality with white glove service ∙∙ Leverage existing data from TMS, GPS and other sensor devices to accurately predict ETA ∙∙ Complexities around lift gates, driver assist/unload, inside delivery, pallet jack equipment on board, and smaller truck sizes ∙∙ Training and smartphones packed with instruction manuals for drivers ∙∙ Customer feedback and expectations: Measure the success with customer surveys and Net Promoter Score Eric Lewis VP of Global Operation Casper

9:45 AM KEYNOTE: Supply Chain 2020- Innovation & Change with An Eye On Fundamentals ∙∙ Digitally enhanced and truly integrated, re-invented supply chains ∙∙ Why adoptions of the technologies are so slow? Is it lack of understanding of the benefits or of high implementation costs? ∙∙ Augmented Reality with Picking Optimization, Facility Planning, Freight/Container Loading and Dynamic Traffic Support ∙∙ The future of supply chain must rather be agile: Ability to cope with unforeseen events to ensure high-quality delivery results Nancy Marino Senior Vice President Tompkins International

10:15 AM Networking Break/ Demo Drive

TRACK A: Future of Supply Chain TRACK B: Customer-Centric Last Mile 11:15 AM PANEL: Thinking inside the box: The rise of the Subscription PANEL: Technological Disruptions in Last Mile Delivery Commerce Era ∙∙ Dynamic routing: Determining the best route with added constraints ∙∙ Drivers of this market: Flexibility, Convenience and Value according to real-time logical network layout changes ∙∙ Keeping consumers interested with surprise, delight and inspiration ∙∙ Communication with customers: Enabling customers to monitor their delivery ∙∙ Flexible to support multiple subscription pricing models team, or receive alerts, or engage and send messages ∙∙ Tackling churn rate: Recurring value through superior customer experiences ∙∙ Rating System: Motivating deliverers to provide better service and builds to build long-term relationships trust between customers and deliverer in the task-matching process Featured Panellists Include: Moderator: Michael Thompson Aparna Erica E. Phillips Jeff Brady Chief Supply Chain Officer Pande Reporter Director, Transportation NatureBox Founder & WSJ & Logistics CEO Harry & David Robert Escobar Featured Panellists Include: Kidstir Brandon Cates, SVP Operations Kunal K. Thakkar DVP, Supply Chain Rocksbox Paul Jarrett, SVP Global Operations Sears Holdings Co-Founder Newegg Corporation & CEO BuluBox

15 www.nextgencustomerdelivery.com DEMO DRIVE MAP YOUR 2017 VENDOR STRATEGY Monday, February 27, 2017 10:15AM

PARTICIPATE IN THE DEMO DRIVE AND WIN – MAKE VENDOR SOURCING FUN!

16 www.nextgencustomerdelivery.com DAY TWO: Monday, February 27, 2017 continued

12:00 PM CASE STUDY: Keep Pace With The Changing Omnichannel CASE STUDY: Connecting The Omnichannel Dots: Winning Landscape to Stay Competitive Strategies for The Future of Retail ∙∙ How to decide ideal store, warehouse, DC and FC locations for a successful ∙∙ Order or Reserve online and Buy or Return in Store: How feasible it is for omnichannel fulfilment strategy retailers? ∙∙ Multiple, flexible delivery options - stay ahead of the competition ∙∙ Bridging the gap between system support to business support to gain omnichannel capabilities ∙∙ Innovations in technology- for inventory selection, less-than-truckload (LTL) freight handling, “last-mile/last minute” delivery ∙∙ Centralized real-time inventory system: Ensuring faster and more accurate fulfillment for both eCommerce and stores ∙∙ Managing reverse logistics to maximize efficiency Jaime Robinovitz ∙∙ Partnering with parcel and express carriers to create own networks Sr. Analyst, Risk, Payments and Customer Experience Jennifer Skeen Levi Strauss & Co. VP of Omnichannel Sun & Ski

12:30 PM Networking Luncheon 1:30 PM Moderated Roundtables 1. Large-Item Returns are a Nightmare- Control and visibility into return shipment status to minimize losses and issuing credits 2. LTL Freight & Less-Than-Truckload Shipping 3. One Year Later - Impact of DIM Weight Pricing 4. Learn the lessons hard way- Optimize Ecommerce Sites for Cross-Border Shoppers 5. Managing Reverse Logistics- Offering the ability to return to wherever possible 6. Leveraging data and advanced forecasting analytics

2:30 PM PANEL: Survival strategies of effective cross-border fulfilment PANEL: Disrupting the Fashion Rental Services- Spice up the while still being locally efficient wardrobe with a “Netflix-for-clothing” ∙∙ One-size-fits-all model doesn’t work in cross-border commerce- Develop ∙∙ Challenges of this unique return-based model strategies that support overall brand promise ∙∙ Developing a regional carrier network for faster fulfilment ∙∙ Visibility into inventory with customer preferences, cultural and geographical ∙∙ Can you get enough stock to scale? What about the replacement cost? differences ∙∙ Solving the Return problem ∙∙ Optimize inventory by refining product assortments based on consumer buying behavior Featured Panellists Include: ∙∙ Creating strong local partnerships to deal with courier and shipping costs Vijay Khare VP of Operations and Customer Experience Featured Panellists Include: LE TOTE Martin Epstein Smiley Director of Digital Marketplace Ericka Ponte American Apparel General Manager Gwynnie Bee Erin Green Managing Director Charles Ickes Etsy SVP of Operations Rent The Runway

17 www.nextgencustomerdelivery.com DAY TWO: Monday, February 27, 2017 continued

3:15 PM Networking Break

3:45 PM Founders Panel: Disruption in Last Mile Recent technological innovations, new delivery firms, and new business models have unleashed major disruptions in how products are delivered to customers at the last mile. Technology is driving a heightened level of innovation in product and service offerings in the last mile parcel delivery market, and is transforming the way delivery providers interact with their customers. Customers have ever-increasing demands for delivery to be flexible, visible and fast - all at a low price. Meet new entrants in last mile delivery scenery who are introducing technologies and business models that are set to disrupt deliveries to compete in this growing market. Daphne Carmeli Marc Gorlin Jeremy Bodenhamer Holger Luedorf Founder and CEO Founder and CEO CEO SVP Business Deliv Roadie ShipHawk Postmates

4:30 PM CLOSING ADDRESS: The Future of the Last Mile- Automated or Uberized? ∙∙ Autonomous trucks with automated warehouses to close the loop on a fully automatic supply chainPlacing the order confirmation and shipping process within the native environment ∙∙ Predictive analytics and data visualization being used across supply chains ∙∙ Blurring the physical and digital space with smarter supply chain Presented by:

5:15 PM Cocktails

18 www.nextgencustomerdelivery.com DAY THREE: MAIN CONFERENCE Tuesday, February 28, 2017

8:00 AM Networking Breakfast

8:45 AM Chairman’s Opening Remarks

9:00 AM OPENING ADDRESS: Creating an Agile, Responsive and Demand-driven supply chain ∙∙ Harnessing real-time interactive networks, demand-driven business processes and end-to-end Supply Chain planning capabilities ∙∙ Using technology, data and analytics to efficiently manage forecasts and inventory across the supply chain ∙∙ Minimizing the logistical and inventory costs with adequate supply chain visibility and execution Abir Thakurta Vice President Global Supply Chain Havertys Furniture

9:45 AM Founders Panel: Innovation in Last Mile Given customers’ complex expectations for flexible, fast, and cheap or free delivery, intense market competition, and the variable profitability of last-mile delivery, innovations expected to influence last-mile delivery in the next five to seven years: advanced algorithms and analytics, lockers, drones, robots, and driverless vehicles. Tomorrow, lockers, drones and robots may become formidable new choices in various geographic settings and markets. Meet key market entrants leveraging these technologies and their emerging business models. Allan Martinson COO Starship Technologies

Zander Adell Founder & CEO Doorman

Lauran Behrens Wu Founder and CEO Shippo

Karl Siebrecht Co-Founder & CEO FLEXE

Arik Levy CEO and Founder Luxer One

10:30 AM Bloody Mary Break with Brilliance Bar

19 www.nextgencustomerdelivery.com DAY THREE: TUESDAY, FEBRUARY 28, 2017

TRACK A: Future of Supply Chain TRACK B: Customer-Centric Last Mile 11:15 AM CASE STUDY: Scaling a meakit marketplace- Logistics behind CASE STUDY: Overcoming The Large and Bulky Item Delivery dominating this saturated industry Challenges ∙∙ Delivering fresh food on a national bases direct to consumer ∙∙ Delivery Speed, Final-Mile Scheduling & Flexibility- How to control ETAs ∙∙ The evolution in the cold chain: Distributing with an insulated and at the lowest possible rate temperature controlled box ∙∙ Allow your shopper to schedule deliveries in whatever way is most Kyle Ransford convenient to them CEO ∙∙ Take control of the shopper-facing experience for all carriers (FTL, LTL, Chef’d White-Glove, Threshold etc.) ∙∙ Control and visibility into return shipment status Erin Donnelly Director of Delivery Solutions The Home Depot

11:45 INTERACTIVE ROUNDTABLE: Bridge the gap between INTERACTIVE ROUNDTABLE: When shipping is not free, competitive cost pressures and the need to foster expectations rise collaborative partnerships with suppliers ∙∙ Omnichannel expectations- Option to buy online and pick up the item in-store ∙∙ Improve Stock Availability- How important are POS/ERP systems or or purchase online and make returns in-store “webstores” to provide location-based inventory visibility ∙∙ Shopping cart abandonment- Clearly communicating shipping costs in easy- ∙∙ Procurement’s new role: Sourcing and procurement could take center stage to to-locate places on the website control costs to generate profit ∙∙ Customized delivery- Tracking services and flexibility to reroute packages ∙∙ Optimally balance partnership with traditional competitive sourcing strategies ∙∙ Flexible Shipping- Multiple shipping options in different price points and option to move the conversation from “cost” to “value” on weekend delivery ∙∙ Reducing inventory stock outs by optimizing demand forecasting ∙∙ Hassle free returns- Option to free returns, return label in the box of the original Rajiv Malik purchase, an easy-to-print returns label or the ability to return to a store Former VP Global Product Operations Christine Pfleckl Gap Vice President Operations 12:30 PM Networking Luncheon Lumbertown

1:30 PM CLOSING ADDRESS: BRANDS on-demand: Creating Strategic Retail Partnerships for The Digital Future ∙∙ Detouring traditional retail channels and sell directly to customer with a back-end fulfillment partner ∙∙ Facebook Messenger “delivery bot”- Follow orders in real-time via mobile device ∙∙ As online shopping evolves in the marketplace, customers expect short wait times Mudit Rawat Founder & CEO Urbery

2:15 PM Afternoon Break & End of Main Conference

20 www.nextgencustomerdelivery.com DAY THREE: TUESDAY, FEBRUARY 28, 2017

W! NE SKECHERS DISTRIBUTION

CORP SKX DROP SHADOW BLACK LOGO COLOR SYSTEM

FILE NAME CORP_SKX_DROP-SHADOW_BLK-logo.eps

CENTERCATEGORY / SKECHERS corporate identity BLACK TOUR DESCRIPTION C = 0 M = 0 Y = 0 K = 100 A three-billion-dollar global leader in the performance and lifestyle footwear industry, Skechers USA, Inc. designs, develops and markets more than 3,000 styles for men, women and children. The Company sells its footwear in department, specialty and independent stores, as well as through more than 1,410 Company-owned Skechers retail stores and online at skechers.com. Beyond the United States, Skechers product is available in more than 160 countries.

SITE TOUR LEADER: Iddo Benzeevi President and Chief Executive Officer Highland Fairview

TUESDAY, FEBRUARY 28, 2017

2:15 Registration Site 2:30 Buses to Site Tour Depart 3:15 Site Tour Begins 4:45 Site Tour Concludes 5:30 Buses return to Palm Springs

21 www.nextgencustomerdelivery.com NEW! INNOVATORS TANK: SOLUTIONS OF THE CUSTOMER DELIVERY INDUSTRY

Next Generation Customer Delivery is pleased to offer an “Innovators Tank” during the main conference in the plenary session room on both Monday and Tuesday, February 27-2 8, 2017. The purpose of this “Founders Panel” is for Shakers of the Shipping Industry to give an overview of the solution offered by their companies that is disrupting the last mile delivery and bringing overall innovation to the delivery landscape. The Innovators Tank highlights 10 outstanding companies with cutting edge solutions that combine both value and innovation. This year’s Innovators Tank will feature the following companies: RETAIL PARTNERS

deliv FedEx Corp. App for on-demand service that utilizes freelance passenger delivery FedEx Corporation provides customers and businesses worldwide with a drivers. Select U.S. cities. Recently acquired similar operation broad portfolio of transportation, e-commerce and business services. With – We Deliver. annual revenues of $58 billion, the company offers integrated business Daphne Carmeli,Founder and CEO applications through operating companies competing collectively and managed collaborative, under the respected FedEx brand. Consistently Doorman ranked among the world’s most admired and trusted employers, FedEx Service based on delivering at a time that suits the receiver. inspires its more than 400,000 team members to remain “absolutely, Zander Adell, Founder & CEO positively” focused on safety, the highest ethical and professional standards and the needs of their customers and communities. To learn more about Roadie how FedEx connects people and possibilities around the world, please visit Crowdsourcing platform, accessed by app, utilizing spare space in http://about.fedex.com. passenger vehicles heading in that direction. Starship Technologies Marc Gorlin, Founder and CEO Starship Technologies is a European technology start-up building a fleet of self-driving delivery robots designed to deliver goods locally within 30 ShipHawk ShipHawk is innovating the eCommerce sector by automating minutes. Designed using ‘off the shelf’ components, the robots are distribution processes through technology. ShipHawk’s unique platform lightweight and low-cost, enabling the company to bring the current cost offers instant price comparisons, optimal delivery options, and intelligent of delivery down by 10-15 times per shipment. packaging solutions that minimize costs and improve sales. Allan Martinson, COO Jeremy Bodenhamer, CEO Shippo DoorDash The API and dashboard that connects with multiple carriers, get Takeout Order and Delivery Service optimizing small restaurant deliveries discounted shipping labels, track parcels, and much more with just one for freelance couriers. integration. Prahar Shah, Head of Business Development Lauran Behrens Wu, Founder and CEO

P o s t m a t e s FLEXE On-Demand app service utilizing freelance drivers/riders. Select U.S. cities. FLEXE makes on-demand warehousing possible by connecting Holger Luedorf, SVP Business organizations in need of additional space to organizations with extra space. Their cloud-based platform powers unified warehouse sourcing and set up, Luxer One while also streamlining material handling operations. The Luxer One package system is built to accept 100% of packages and Karl Siebrecht, CoFounder & CEO works with every carrier Arik Levy, CEO and Founder

INTERESTED IN BEING Join the leaders with the top cutting edge solutions. For more information, contact us today! A RETAIL PARTNER? Vinny Rama • Sponsorship Director, Next Generation Customer Delivery • 1-212-885-2770 • [email protected]

22 www.nextgencustomerdelivery.com NEXT GENERATION CUSTOMER DELIVERY MEDIA PARTNERS

We are constantly looking for new media partners to add to Next Generation CONTACT US TODAY! Customer Delivery’s network of thought leaders. If you are interested in joining Rachel Luciano +1 212-885-2744 our community of publications, please get in touch today! Marketing Manager rachel.luciano@ iqpc.com

Cargo Connections Project Cargo Network Website: www.cargoconnections.net Website: www.projectcargonetwork.com Cargo Connections was formed in 2014 and offers Restricted Project Cargo Network (PCN) is an ISO 9001 and ISO 14001 certified Representation so membership is only offered to a limited number of freight organisation established to provide a networking platform for the world’s forwarders who offer air, sea and road freight services per country. With a top heavy lift and project cargo specialists. Members work for many sectors cutting-edge website, Cargo Connections offers innovative membership including oil and gas, pulp and paper, automotive, construction, power and benefits including a useful Smartphone Service. energy, as well as aid cargo. The fast-growing organisation comprises of Freightbook 230+ specialists in 105+ countries. Website: www.freightbook.net Next Generation Customer Delivery Freightbook is a fast growing online database containing profiles of 1500+ Website: https://www.linkedin.com/groups/8567266 freight forwarders in 140+ countries. The unique profile pages and new Take your delivery experience to the next level with Next Generation rating system provide a good insight into each registered company which Customer Delivery, where senior supply chain operations, logistics and raises confidence and increases business. Freightbook also provides a useful fulfillment executives come together to share ideas and bring their insight Smartphone Service where forwarders and suppliers to the freight industry and expertise on the latest trends in fulfillment. can be found quickly on mobile devices. Digital Transformation, E-commerce and Omnichannel Call Center IQ Website: https://www.linkedin.com/groups/4333541/profile Website: http://www.callcenter-iq.com/ We would like to have digital strategy, e-commerce and omni-channel Formed through the union of Call Center Week, the world’s largest and executives meet, share ideas and stay connected. most influential customer service event, and Customer Management IQ, RetailWire the world’s largest and most influential customer service online platform, Website: www.retailwire.com Call Center IQ reigns as the most significant community, resource hub and advisory for call center and customer experience professionals. RetailWire.com is a uniquely engaging online forum for the retailing industry that goes beyond conventional headline news reporting. Each business Universal Freight Organisation morning, RetailWire editors pick news topics worthy of commentary Website: www.ufofreight.com by its “BrainTrust” panel of industry experts and the general RetailWire Universal Freight Organisation (UFO) was formed in January 2000 and membership. The results are virtual round tables of industry opinion and today the ISO 9001 and ISO 14001 certified association boasts representation advice covering key dynamics and issues affecting the retailing industry. in 120+ countries. UFO are proud to have maintained a ‘One Member per Supply Chain Digest Country’ policy (with the exception of USA and China), making them one of Website: www.supplychaindigest.com the only remaining exclusive freight forwarder networks in the world. Supply Chain Digest is the industry’s most valuable supply chain management Operational Excellence and logistics publication. Supply Chain Digest is a weekly, on-line newsletter Website: https://www.linkedin.com/groups/129331/profile with lively information, news and commentary that summarizes and synthesizes important information for busy supply chain and logistics professionals. Editor The mission of this group is for it to be a place where impassioned Change Dan Gilmore’s weekly “First Thoughts” column is cited by other supply chain Agents - those who strive for true transformational change and the practioners and commentators across the globe. fostering of an environment where innovation, risk-taking and collaboration can thrive - can congregate and have a forum to exchange ideas, best Next Generation Customer Delivery practices, and seek guidance and mentorship. Website: www.macropoint.com Retail EDI Headquartered in Cleveland, Ohio and founded in 2011, MacroPoint is the Website:www.retailedi.com provider of a global freight visibility platform for shippers, brokers and RetailEDI & EDI Provider (www.retailedi.com) is a free knowledge portal 3PLs. MacroPoint’s patented, automated load monitoring and tracking specific to data exchange and integration (A2A and B2B) surrounding the software provides real-time visibility using any cell phone, in-cab ELD/GPS retail and eCommerce markets. Featuring editorial staff and partners from device, or trailer and container tracking system. The cloud-based platform enables location and delivery monitoring, event notifications and exception major U.S. retailers as well as solution providers, 3PL executives and management and predictive analytics capabilities, and is integrated with consultants our goal is to encourage discussion of solutions within the a growing number of TMS systems. To date, over 800,000 drivers and industry around some of our most challenging problems. millions of connected trucks are a part of the “MacroPoint enabled” network. To learn more, call 866-960-0328 or visit www.macropoint.com.

23 www.nextgencustomerdelivery.com VENUE & OMNI RANCHO ACCOMMODATION LAS PALMAS RESORT & SPA

41000 Bob Hope Drive Rancho Mirage, California 92270 www.omnihotels.com/hotels/palm-springs-rancho-las-palmas P: (760) 568-2727

Room rates coming soon!

How to Book: Mention the group name “IQPC – Next Gen Customer Delivery” when reserving your room to ensure the group rates. The group rates also apply three days before and after the conferences. 760-568-2727 to reserve your room. Our resort in Palm Springs offers a relaxing oasis set against a backdrop of mountains and palm trees in the heart of the desert. Revel in the timeless comforts, classic conveniences and modern technologies that have made Omni Rancho Las Palmas Resort & Spa a choice destination for a sun-drenched escape. The premier Rancho Mirage resort, just a short drive from Palm Springs and seven other distinct Coachella Valley cities, is convenient to the world famous Palm Springs Aerial Tramway and other major tourist attractions, El Paseo shopping that has been compared to Rodeo Drive in Beverly Hills and fine dining at a stunning number of local and chain restaurants.

24 www.nextgencustomerdelivery.com PRICING & REGISTRATION - PURCHASE YOUR PASS TODAY

EASY WAYS TO Email Visit Call 3 PURCHASE YOUR PASS [email protected] www.nextgencustomerdelivery.com 1-800-882-8684 DON’T GO Standard Register by Register by Register by Register by Register by END USER PRICING & Onsite 11/04/2016 11/4/2016 12/9/2016 1/13/2016 2/10/2017 Pricing ALONE! Economy: Main Conference $1,295 $1,395 $1595 $1795 $1995 $2,395 MAKE SURE TO TAKE ADVANTAGE Premium: Main Conference + CHOICE of Master Class OR $1,595 $1,795 $1995 REGISTER$2195 EARLY$2395 $2,795 OF OUR BUY Site Tour Expired Expired ONE, GET ONE Super Pass: Main Conference $1,795 $1,995 $2,195 $2395 $2595 $2,995 Contact + Master Class + Site Tour FREE SALE us today to secure your *Promotion is valid for end spots users only. IQPC reserves Standard Register by Register by Register by Register by Register by the right to determine who VENDOR PRICING & Onsite 11/04/2016 11/4/2016 12/9/2016 1/13/2016 2/10/2017 qualifies as an end user. Pricing

Economy: Main Conference $2,499 $2,599 $2,699 $2,999 $3,199 $3,499 *IQPC reserves the right to determine who is considered an End-User MAKE SURE TO or a Vendor upon registration for an event. Those who are determined Premium: Main Conference + a vendor will be denied access to End-User pricing. These prices are CHOICE of Master Class OR $3,099 $3,199 $3,599 REGISTER$3,599 EARLY$3,799 $4,099 featured as a limited time only promotion. IQPC reserves the right to Site Tour increase these prices at its discretion. Please note multiple discounts cannot be combined. Expired Expired A $99 processing charge will be assessed to all registrations not Super Pass: Main Conference accompanied by credit card payment at the time of registration. $3,299 $3,399 $3,799 $3,799 $3,999 $4,299 + Master Class + Site Tour MAKE CHECKS PAYABLE IN U.S. DOLLARS TO: IQPC *CT residents or people employed in the state of CT must add 6.35% sales tax. Details for making payment via EFT or wire transfer: JP Morgan Chase & Co. A LA CARTE PRICING Penton Learning Systems LLC dba IQPC Account#: 937-332641 ABA/Routing#: 021000021 Workshops $549 each Site Tour $599 each Reference Code: 27893.001 Team Discounts: For information on team discounts, please contact IQPC Customer Service at 1-800-882-8684. Only one discount may be applied per registrant. GROUP DISCOUNT – Send More Save More! Payment Policy: Payment is due in full at the time of registration and includes lunches and refreshment. Your registration will not be confirmed until payment is received and may be subject to SEND: DISCOUNTS: cancellation. For IQPC’s Cancellation, Postponement and Substitution Policy, Group of 3-4 40% off standard pricing please visit www.iqpc.com/cancellation Special Dietary Needs: If you have a dietary restriction, please Group of 5+ 50% off standard pricing contact Customer Service at 1-800-882-8684 to discuss your specific needs. *Discounts apply to registrations submitted together, at the same time. Cannot be combined with any other discount. Group discounts apply to end users only. ©2016 IQPC. All Rights Reserved. The format, design, content and arrangement of this brochure constitute a trademark of IQPC. Unauthorized reproduction will be actionable under the Lanham Act and common law principles.

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