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Disrupting the Retail Landscape February 26-28, 2017 • Omni Rancho Las Palmas Resort & Spa, California • www.nextgencustomerdelivery.com Hurry! Early Bird Expires 12/9! (see page 25 for more information and additional discounts) Disrupting The Retail Landscape im ’s T e It ! G n e t o z A a h m ead of A Event Partners: TABLE OF CONTENTS 3 Agenda Welcome 11 Master Class 15 Main Conference 21 Site Tour 4 New This Year 22 Innovators Think Tank 5 Palm Springs 23 Media Partners 6 Who Attends 24 Venue & Accommodation 7 Advisory Board 25 Packages & Pricing 9 Speakers 10 Site Tour 2 www.nextgencustomerdelivery.com WELCOME TO NEXT GENERATION CUSTOMER DELIVERY Dear Colleague, In today’s world, customers are increasingly defining how companies structure their supply chains. They can now shop anytime and anywhere and choose how their orders will be fulfilled. Customers are armed with unmatched choices and channels which surfaces demands of retail cross- channel fulfillment and increased cost on logistics and transportation. Fast delivery remains key, but more important for consumers is delivery at a convenient time and method. With the fast growing pace of on-demand delivery, last-mile is becoming increasingly competitive as retailers race to improve delivery speed and service through new solutions like automation, robotics and drones. With on-demand economy and subscriptions commerce in play, we’ll never not shop. Retailers need to come up with innovative ideas to sell ‘experiences’ over products. Are you really prepared? Thus, attending Next Generation Customer Delivery 2017 is an absolute must to not only stay competitive but also to get ahead of industry giants. 3-day packed agenda will bring retailers, eTailers and grocers together to discuss their strategies and to identify new ways to improve customer experience and retention as quickly and cost-efficiently as possible. With over 200 senior- level professionals in attendance, and more than 40 leading industry experts speaking, Next Generation Customer Delivery is the place to strengthen your last mile offerings to get ahead of your competition. We look forward to welcoming you to Palm Springs this winter. Best wishes, Next Generation Customer Delivery Team 3 www.nextgencustomerdeliver.com ROADMAP TO RETAIL DELIVERY INNOVATION SITE TOUR PRACTITIONER LED MULTI-TRACKED EXPERIENCE MASTER CLASSES AGENDA Skechers’s 1.82 million-square-foot on “Delivery Disruption” and “On- focusing on “Future of Supply Distribution Center tour, showcasing Demand Delivery” from advanced Chain” and “Customer-Centric state-of-the-art technology at and admired companies Last Mile” Southern California’s Inland Empire. INNOVATORS NEW DEDICATED TANK EXPLORATION CONTENT FOR Discover innovative solutions in of the science of supply chain GROCERY DELIVERY Last Mile Delivery during exclusive and the challenges of courting to address the challenges on perishable “Founders Panel” and expo hall Millennials deliveries. NEXT GEN TOPICS RETAIL DISCOUNTS AN IDEAL VENUE Uncovering successes and Take advantage of our Buy One, Palm Springs offers a relaxing oasis set challenges of Drone Deliveries, Get One FREE sale! against a backdrop of mountains and Automation and Robotics in Even better- don’t go alone! Attend palm trees in the heart of the desert. Warehouses and Dynamic Capacity with your entire team and get HUGE Revel in the timeless comforts, classic Planning. discounts! conveniences and modern technologies. 4 www.nextgencustomerdelivery.com NEXT GEN TEAM’S TOP PICKS IN PALM SPRINGS! Here are some personal Cali favorites from the Next Gen team. Enjoy! PALM SPRINGS AERIAL LAS CASUELAS LULU CALIFORNIA TRAMWAY TERRAZA BISTRO [email protected] lascasuelas.com lulupalmsprings.com/index.htm One Tram Way, Palm Springs, CA. 222 S Palm Canyon Dr 200 S Palm Canyon Dr 92262 Palm Springs, CA 92262 Palm Springs, CA 92262 P: (888) 515-8726 P: (760) 325-2794 P: (760) 327-5858 What to do: Ascend two-and-one- What to try: Tacos, enchiladas, Breakfast, Brunch and Desserts, and Happy half miles to a pristine wilderness and giant margaritas Hour. What more can you ask for? aboard the world’s largest rotating tramcar. THE TROPICALE FRANKINBUN thetropicale.com frankinbun.com GREAT SHAKES 330 E Amado Rd 540 S Indian Canyon Dr greatshakes.com Palm Springs, CA 92262 Palm Springs, CA 92264 160 S Palm Canyon Dr Ste A P: (760) 866-1952 P: (760) 318-4841 Palm Springs, CA 92262 P: (760) 327-5300 Boasting an impressive cocktail What to try: hotdogs on French baguettes menu with a “palms springsy” and a potato tornado. Dessert in the desert. Have a late atmosphere. night sweet tooth? Rated #8 in the World by Buzzfeed. AGUA CALIENTE INDIAN CANYONS CHEEKY’S indian-canyons.com cheekysps.com BIRBA E Palm Canyon Dr, Palm Springs, CA 92264- birbapalmsprings.com 622 N Palm Canyon Dr 1642 Palm Springs, CA 92262 P: 760 323 6018 622 N Palm Canyon Dr P: (760) 327-7595 Palm Springs, CA 92262 Considered sacred to the Cahuilla Indians P: (760) 327-5678 What to try: Bacon Flight and and of historical importance to scientists and bloody mary nature lovers, these canyons provide a range What to Try: Pizza of outdoor recreational activities for visitors. 5 www.nextgencustomerdelivery.com WHO ATTENDS NEXT GEN CUSTOMER DELIVERY Top 3 Attendee Priorities @ Next Gen Customer Delivery ATTENDEE SENIORITY 1. DISCOVER 2. ATTEND 18% C-Level 26% Director 25% SVP/VP 3. NETWORK 21% Manager 10% Other ATTENDEE INDUSTRY 60% Retailers 15% Technology Providers Top Five Omnichannel 12% 3PLS Initiatives 9% Manufacturers and 1. More personalized shopping experience Suppliers 2. Product availability through any channel 4% Other 3. Customer can order and return from anywhere to anywhere 4. Easy, fast and low or no cost shipping experience 5. Turn stores into warehouses and fulfillment centers 6 www.nextgencustomerdelivery.com NEXT GENERATION CUSTOMER DELIVERY ADVISORY BOARD The Next Generation Customer Delivery Conference Advisory Board is designed to assist in driving an impartial, yet informed dialogue on the rapidly evolving retail delivery industry. The Advisory Board extends the influence of the Conference by providing insight into trends and offering guidance into overall program development. The Advisory Board shall serve in an advisory capacity regarding the strategic positioning of its brand, marketing and communications, editorial content, and expert participation and contribution. ADVISORY BOARD MEMBERS Rick DiMaio Brandon Cates Michael Thompson Vice President, DVP, Supply Chain Chief Supply Chain Distribution SEARS HOLDINGS Officer OFFICE DEPOT CORPORATION NATUREBOX Joe Bobko Kunal K. Thakkar Michael Pezzicola VP, Transportation SVP Global Operations Head of Business- BOXED WHOLESALE NEWEGG Expansion Operations GOOGLE EXPRESS Pracash Thiyagarajaa Head of Supply Chain Carroll Morale Jim Hourigan Strategy & VP, Mass Vice President of COO Channel Operations & Logistics & BUILDDIRECT Global Sourcing Transportation CARTER’S | OSHKOSH OVERSTOCK B’GOSH 7 www.nextgencustomerdelivery.com THE VISIONARY KEYNOTES TAKING THE STAGE Eric Lewis Abir Thakurta VP of Global Operations Vice President Global Supply Chain Casper Havertys Eric Lewis is vice president of operations for Casper. Abir Thakurta is the Vice President of Global Supply He brings more than 12 years of executive management Chain at Havertys, a 130 year old established furniture experience to Casper from leading consumer brands, and home furnishing retailer where he oversees e-commerce, and technology companies. Before joining Planning & Forecasting, Sourcing, Supplier and Factory Casper his previous positions include Head of Regional Management, Inventory Management, Customs and Operations for Google, General Manager for Amazon Compliance, Logistics & Transportation and Supply and Managing Director - APAC for Shark/Ninja. Chain Risk Management. Previously, Eric spent 9 years with Black and Decker He brings 18 years of experience in cross-industry domestically and internationally in various positions supply chain strategy and operational design including Plant GM, GM of Asia Operations and with a track record of implementing performance Director of Operations where he managed the global improvement programs with supply chain including retailers worldwide. Abir is a manufacturing, logistics, recognized author and speaker quality and lean six sigma. within the supply chain industry. Eric will focus his 2017 Trailblazer Keynote on: Abir will focus his Keynote on: Balancing customer Creating an Agile, Responsive expectations and commercial and Demand-driven supply reality with white glove chain. service. 8 www.nextgencustomerdelivery.com LEARN FROM 30+ OF THE BEST CUSTOMER DELIVERY EXPERTS You’ll meet and hear from innovative retail leaders sharing detailed presentations and interactive panels to drive your business forward. Michael Pezzicola Daphne Carmeli Michael Thompson Holger Luedorf Head of Business-Expansion Founder and CEO Chief Supply Chain Officer SVP Business Operations Deliv NatureBox Postmates Google Express Arnaud Deshais Martin Epstein Smiley VP/Head of Supply Chain and Jennifer Skeen Carroll Morale Director of Digital Marketplace Quality Assurance VP of Omnichannel VP Supply Chain American Apparel Redbubble Sun & Ski Overstock.com Erin Donnelly Eric Lewis Director of Delivery Lauran Behrens Wu Jim Hourigan VP of Global Opps Solutions Founder and CEO COO Casper The Home Depot Shippo BuildDirect Paul Jarrett Ericka Ponte Karl Siebrecht Pracash Thiyagarajaa General Manager Co-Founder / CEO Co-Founder & CEO Head of Supply Chain Strategy
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