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deliveringdelivering onon ourour promisespromises delivering on our promises SirSir GeorgeGeorge MathewsonMathewson ExecutiveExecutive DeputyDeputy ChairmanChairman 19 April 2000 delivering on our promises Slide 3 May RBS summary results 6 months to 31 March 2000 August Enlarged RBS Group results Period to 30 June 2000 February Enlarged RBS Group results Period to 31 December 2000 delivering on our promises Slide 4 May RBS summary results 6 months to 31 March 2000 August Enlarged RBS Group results Period to 30 June 2000 Progress report October Divisional presentation November Divisional presentation February Enlarged RBS Group results Period to 31 December 2000 Progress Report delivering on our promises Slide 5 1999 Profit & Loss Accounts RBSG Barclays Lloyds HSBC £bn Proforma TSB Net interest income 5.2 4.6 4.8 7.4 Non-interest income 5.9 3.7 3.2 5.9 Total income 11.1 8.3 8.0 13.3 Expenses 6.8 4.8 3.4 7.0 Insurance claims 0.6 - 0.2 - Profit before bad debts 3.7 3.5 4.4 6.3 Bad debts 0.5 0.6 0.6 1.4 Profit before tax 3.2 2.9 3.8 4.9 RBSG ProformaMarket based Capitalisation on RBSG Report & Accounts23.9 for year to September24.2 1999, NatWest34.2 59.8 Ongoing Business Profit & Loss Account for year to December 1999 and annualised delivering on funding costs of transaction from Prospectus Supplement dated 31 January 2000 our promises SirSir GeorgeGeorge MathewsonMathewson ExecutiveExecutive DeputyDeputy ChairmanChairman 19 April 2000 delivering on our promises FredFred GoodwinGoodwin GroupGroup ChiefChief ExecutiveExecutive 19 April 2000 delivering on our promises Slide 8 Clear Business Plan Days 1 - 30 z Application of new Group architecture − Clustering of business units − Creation of separate “manufacturing” division − Creation of single treasury function − Combination of head office functions z Confirmation of all key appointments and responsibilities − Make new appointments − Redeploy or remove surplus management z Alignment of internal control structure − Delegated authorities − Credit authorities − Board reporting z Finalisation of detailed 3 year operating plans for all units − Base case − Action plans delivering on z Alignment of bonuses and incentives to budgets our promises Slide 9 Clear Business Plan Days 1 - 30 z Application of new Group architecture − Clustering of business units − Creation of separate “manufacturing” division − Creation of single treasury function − Combination of head office functions delivering on our promises Slide 10 Clear Business Plan Business Architecture CUSTOMERS •Coutts •DLI •RBS Advanta •Personal •Personal •Corporate - RBS & NW •Personal •Personal •Adam •Privilege •RBS Cards •Small Business •Small Business •Treasury - RBS & NW •Business •Business •Coutts Offshore / RBSI •Green Flag •NatWest Cards •RSA •NW Life •Greenwich NW (UK) •Corporate •Corporate •Linea Directa •Joint Ventures •Lombard •DLFS •Specialist Businesses •Direct Bank Wealth Direct Retail RBS NatWest Corporate & Ulster Citizens Management Line Direct Treasury Bank (USA) MANUFACTURING Operations Services Technology •Mail •HR Support •Development •Payments •Finance Support •Service Delivery •Cash •Purchasing •Strategy & Architectures •ATM •Property •Call Centres •Consultancy •Mortgages •Credit •Card Processing Group Corporate Functions •Legal •Strategy •Finance •Investor Relations delivering on •Human Resources •Corporate Affairs our promises •Risk •Audit/Compliance Slide 11 Retention or Disposal? z Gartmore z NatWest Equity Partners z Greenwich NatWest UK z Greenwich NatWest US z Ulster Bank delivering on our promises Slide 12 Retention or Disposal? z Gartmore delivering on our promises Slide 13 Retention or Disposal? z Gartmore z NatWest Equity Partners delivering on our promises Slide 14 Retention or Disposal? z Gartmore z NatWest Equity Partners z Greenwich NatWest UK z Greenwich NatWest US delivering on our promises Slide 15 Retention or Disposal? z Gartmore z NatWest Equity Partners z Greenwich NatWest UK delivering on our promises Slide 16 Retention or Disposal? z Gartmore z NatWest Equity Partners z Greenwich NatWest UK z Greenwich NatWest US delivering on our promises Slide 17 Retention or Disposal? z Gartmore z NatWest Equity Partners z Greenwich NatWest UK z Greenwich NatWest US z Ulster Bank delivering on our promises Slide 18 Clear Business Plan Days 1 - 30 z Application of new Group architecture − Clustering of business units − Creation of separate “manufacturing” division − Creation of single treasury function − Combination of head office functions z Confirmation of all key appointments and responsibilities − Make new appointments − Redeploy or remove surplus management delivering on our promises Slide 19 Corporate Banking & Financial Markets Iain Robertson Chief Executive, Corporate Banking & Financial Markets Johnny Cameron Deputy Chief Executive, Corporate Banking & Financial Markets Brian Crowe Group Treasurer & Managing Director, Financial Markets Stephan Harris Deputy Treasurer, Financial Markets delivering on our promises Slide 20 Corporate Banking & Financial Markets Iain Robertson Chief Executive Johnny Cameron Brian Crowe Corporate Banking Financial Markets Payment, FX, Currency Credit Products Large Mid Structured Leveraged Asset Private Trade & Options & Money Interest Sovereign Securitisation Sales and Corporate Market Finance Finance Finance Equity Banking Equity Index Markets Rate Trading & Debt Marketing Services Derivatives Derivatives Structuring delivering on our promises Slide 21 Retail Banking Gordon Pell Chief Executive, Retail Banking Benny Higgins Deputy Chief Executive, Retail Banking delivering on our promises Slide 22 Retail Banking Gordon Pell Chief Executive Benny Higgins Deputy Chief Executive NW Retail RBS Retail Network Royal NatWest NatWest RBS Retail Strategy Finance Human Banking Banking Support Scottish Life Marketing Marketing Credit & Change Resources Assurance Management delivering on our promises Slide 23 Manufacturing Mark Fisher Chief Executive, Manufacturing Peter Hayes Director, Manufacturing Support Martin Webb Director, IT Development and Services John White Director, IT Integration delivering on our promises Slide 24 Manufacturing Mark Fisher Chief Executive Payment Lending Account Telephony Manufacturing IT IT Property Central Operations Operations Management Operations Support Development Integration Services Services Operations and Services delivering on our promises Slide 25 Other Divisions Norman McLuskie Chief Executive, Retail Direct Cameron McPhail Chief Executive, Wealth Management Ian Chippendale Chief Executive, Direct Line Martin Wilson Chief Executive, Ulster Bank Larry Fish Chairman, President & Chief Executive Officer, Citizens Financial Group delivering on our promises Slide 26 Group Finance Grahame Whitehead Group Chief Financial Officer Bill Martin Head of Group Risk Richard Gossage Head of Group Internal Audit Finlay Williamson Head of Group Corporate Finance & acting Head of Investor Relations delivering on our promises Slide 27 Group Finance Grahame Whitehead Group Chief Financial Officer Group Accounting Group Group Group Group Group Financial Control Services Financial Systems Financial Corporate Finance Risk Internal Audit Integration delivering on our promises Slide 28 Other Central Functions Miller McLean Group Director, Legal & Regulatory Affairs & Group Secretary Iain Allan Group Director, Strategy Howard Moody Group Director, Communications Neil Roden Group Director, Human Resources delivering on our promises Slide 29 Clear Business Plan Days 1 - 30 z Application of new Group architecture − Clustering of business units − Creation of separate “manufacturing” division − Creation of single treasury function − Combination of head office functions z Confirmation of all key appointments and responsibilities − Make new appointments − Redeploy or remove surplus management delivering on our promises Slide 30 Clear Business Plan Days 1 - 30 z Application of new Group architecture − Clustering of business units − Creation of separate “manufacturing” division − Creation of single treasury function − Combination of head office functions z Confirmation of all key appointments and responsibilities − Make new appointments − Redeploy or remove surplus management z Alignment of internal control structure − Delegated authorities − Credit authorities − Board reporting delivering on our promises Slide 31 Clear Business Plan Days 1 - 30 z Application of new Group architecture − Clustering of business units − Creation of separate “manufacturing” division − Creation of single treasury function − Combination of head office functions z Confirmation of all key appointments and responsibilities − Make new appointments − Redeploy or remove surplus management z Alignment of internal control structure − Delegated authorities − Credit authorities − Board reporting z Finalisation of detailed 3 year operating plans for all units − Base case − Action plans delivering on our promises Slide 32 Action Plans - Cost Savings Annualised Number of Cost Savings Initiatives £m Bid document 1,180 111 Improved initiatives 140 - Reduced initiatives (150) - Initiatives removed (70) (14) New initiatives 120 24 Total 1,220 121 Inflation 120 - Total plus inflation 1,340 121 delivering on our promises Slide 33 Cost Savings Annualised amount implemented in each period £m 600 550 400 350 300 200 140 0 Dec-00 Dec-01 Dec-02 Mar-03 delivering on our promises Slide 34 Cost Savings Impact on Profit Before Tax £m 1,400 1300 1,200 1050 1,000 800 700 600 400 290 200 0 delivering on Dec-00