Product Complaints Opened Per 1000 Policies in Force Complaints Opened

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Product Complaints Opened Per 1000 Policies in Force Complaints Opened

Product Complaints Complaints No. of No. of Percentage Percentage Complaints Main cause of opened per opened per complaints complaints closed closed after upheld by complaints 1000 1000 opened closed within 3 3 days but firm (%) opened policies in policies days within 8 force sold weeks Banking & - - - - - - - - credit cards Home finance - - - - - - - - Insurance & 3.99 not 62,310 62,605 71% 27% 68% General pure applicable admin/customer protection service Decumulations - - - - - - - - & Pensions Investments - - - - - - - - Credit related - - - - - - - - To put the above figures into context: The number of complaints received during the period of 1st July to 31st December 2016 is equivalent to 4 per 1000 customers (based on number of in force policies at the end of the reporting period) Brands / trading names covered: Car Insurance: Churchill, Citroen, Direct Line, Direct Line For Business, DL4B, Egg, Lombard, Nationwide, NatWest, NIG, Peugeot, Privilege, Prudential, RBS, Sainsbury's, Tesco Home Insurance: BMW, Churchill, Direct Line, DL4B, MBNA, Nationwide, NatWest, NIG, Privilege, Prudential, RBS, Royal London, Sainsbury's, Tesco, Ulster Bank, Virgin Money Pet Insurance: Churchill, Direct line, Tesco, Virgin Money Travel Insurance: Churchill, Coutts, Direct Line, Nationwide, NatWest, Privilege, Prudential, RBS, Ulster (Eire) Breakdown Cover: Abbey National, Churchill, Citroen, Co-Op, Devitt Bike Breakdown, Direct Line, Esure, Fleet Assistance, Green Flag, Hill House Hammond, HSBC / First Direct, HSBC Selector, Lloyds TSB, Mayday, Nationwide, NatWest, NIG, Privilege, Prudential Insurance Co, RBS, Sainsbury's, Sheilas Wheels, Swinton Insurance, TSB Select, Yorkshire/Clydesdale Bank, Zurich Creditor: Direct Line, Mint, NatWest, One Account, Prudential, RBS, Ulster Bank Private Insurance: NatWest, RBS, Select from Direct Line, Coutts Commercial: NIG Commercial Complex & Packages, NIG Commercial Credit, Direct Line for Business .

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