Abruzzo Region Department of Health and Welfare Via Conte di Ruvo, 74 65100 Pescara telephone 085 7671 www.regione.abruzzo.it Local Health Unit no. 1 Avezzano-Sulmona-L’Aquila Località Campo di Pile 67100 L’Aquila telephone 0862 368 931 / 924 U RP 0862 368 685 – 0863 499 802 – 0864 499 455 www.asl1abruzzo.it Local Health Unit no. 2 Lanciano-Vasto-Chieti Via Martiri Lancianesi, 17/19 66100 Chieti telephone 0871 3571 / 3581 – 0872 7061 U RP 800 171 718 www.asl2abruzzo.it Local Health Unit no. 3 2 0 1 6 Pescara Via Renato Paolini, 47 H E A L T H 65124 Pescara telephone 085 4251 SERVICES U RP 085 4253 201 / 202 / 204 / 205 www.ausl.pe.it C H A R T E R Local Health Unit no. 4 Teramo Circonvallazione Ragusa, 1 64100 Teramo telephone 0861 4291 U RP 0861 420311 www.aslteramo.it The Abruzzo Region presents to all its citizens the new Regional Health Services Charter. The underlying principle of this publication is that health represents an invaluable resource that should be safeguarded in the interests of the community as a whole, meaning that the first duty of the National Health Service is to provide everyone with a system of pre- vention, diagnosis, care and rehabilitation that proves effective and reliable. In this practical guide, which is being made available at all the single booking centres (CUP), as well as the URP, or public relations offices, of the ASL (local health units) of Abruzzo, you can find all the important information on the services provided by the re- gional ASL, as well as on how to make the best possible use of those services, making the guide a very useful tool for finding the answers to your healthcare needs, as it helps you This document can be downloaded to obtain the services you require and to arrive at the facilities where they are offered. from the website of the Abruzzo Region The guide’s index lists the individual services that can be of use both to everyone (reser- www.regione.abruzzo.it and from the regional ASLs websites vations, fees and exemptions, local services, hospitals, prevention, metal health, patho- logical addictions and the donation of organs/tissues) and to specific groups of users (women, children, the elderly, foreigners, businesses). Topics can also be consulted by The information contained searching the subject/alphabetical index. In the Regional Health Services Charter A portion of the Charter is devoted to the rights of citizens and the standards of quality are updated to November 2015. that the Health Service of the Abruzzo Region offers its users, so that each of them is During the year there might be aware of, and can draw on, whatever means of redress they may require. Each ASL op- possible changes. erates URP, or public relations offices, where citizens will find helpful, professionally pre- pared staff ready to provide whatever information is needed, in addition to receiving observations and suggestions. We extend our sincerest thanks to all the personnel who work on a day-to-day basis, with the utmost skill and devotion, in our healthcare facilities. The President The Councilman of the Abruzzo Region in Charge of Healthcare Luciano D’Alfonso Silvio Paolucci Editorial project and realization Pierrestampa - Rome CONTENTS Pathological addictions . 92 FOR FOREIGN RESIDENTS AND ITALIANS ABROAD Our task . 4 How to ask for prosthetic Donations and transplants . 94 and rehabilitation devices . 51 Italians abroad . .125 Our objectives . 4 Donations from cadavers . 94 How to obtain integrative assistance . 53 Travel abroad for highly specialized care .126 Founding principles . 4 Donations while still living . 96 How to obtain the direct distribution Foreigners in Italy . .127 The Department of Health and Welfare . 5 Transplants in Abruzzo . 96 of medicines . 54 • Citizens of the European Union . .127 Regional Health Agency (ASR) . 5 Donation of tissue and cells . 98 How to ask for transport for disabled people 55 • Non-EU citizens . .127 Local Regional Health Units (ASL) . 5 Forensic Medicine . 55 FOR WOMEN Cultural mediator . .129 How to ask for… HEALTH SERVICES FOR ALL Adoptions and foster care . .102 • Handicap assessment Law 104/92 FOR BUSINESSES Reservations . 10 Anorexia, bulimia, obesity . .102 and Law 118/71 . 57 Health duties of factory farms, Freelance activity . 15 Contraception . .103 • Compensation for who suffered commercial enterprises, building firms, Accredited/Temporarily accredited damages Law 210/92 . 57 Pregnancy and childbirth preparation . .104 opinion issuing and health certificates . .130 private structures . 16 • Issue of special licenses . 57 Urinary incontinence . .106 Prescription charges and exemptions . 22 • Disabled parking permits . 58 Infertility and assisted reproduction . .106 Exemptions for chronic conditions . 22 Prison Medicine . 58 Voluntary Termination of Pregnancy (IVG) . .107 OUR COMMITMENT TO QUALITY Exemptions for rare diseases . 25 Hospitals . 59 Menopause Centres . .108 Our pact with the citizens . .131 Exemptions based on income . 26 Hospital assistance . 72 Female cancers . .109 Verification of quality of services . .132 Exemptions for disability . 30 Hospitalization . 72 Gender violence . .110 Clinical risk and risk management . .132 Exemptions for early diagnosis of tumours 30 Home hospitalization . 72 Mobbing counter . .110 New technologies . .133 Exemptions involving pregnancy . 31 Discharge and request for case history . 73 Quality standards of outpatient Free HIV testing . 31 FOR CHILDREN AND ADOLESCENTS Specialist visits and diagnostic exams . 74 and hospitalization services . .133 Emergency . 32 How to register a newborn . .111 Prevention . 75 Emergency Medical Service (118) . 32 How to choose a paediatrician (PLS) . .111 Prevention Department . 75 First Aid/OBI . 32 How and when to vaccinate a child . .112 • Health office, Epidemiology YOUR RIGHTS AND DUTIES Continuity of Care and Public Health . 75 Paediatric neuropsychiatry Information . .136 (CA/emergency medical service) . 32 and developmental psychology . .114 • Food and Nutrition Hygiene Service (SIAN) 76 Public Relations Office . .137 Occasional medical visits . 37 Abuse and maltreatment . .115 • Veterinary service . 77 Complaints, reports, praises and suggestions 138 Territory . 37 Family mediation . .115 - Animal Health – A Area . 77 Regulation of public protection . .139 Health District (DS)/ School in hospital . .116 - Hygiene of food of animal origin – Consent and use of personal data . .141 District Operational Unit (NOD) . 37 B Area . 78 Other rights of adolescents . .116 Territorial Assistance Hospital (PTA) . 41 - Hygiene of farms and zootechnical Community Hospitals . 42 productions – C Area . 79 FOR THE ELDERLY INDEX Hospice . 43 • Prevention and Safety of Work Rehabilitation path . .117 Environments Service (SPSAL) . 80 Subject index . .142 The Territorial Healthcare System . 44 Integrated Home Care (ADI) . .117 Primary care, registration at the National Sexually Transmitted Diseases (MST) . 81 Index of acronyms . .144 Planned Home Care (ADP) . .118 Health Service (SSN), European Card (TEAM) Aids - HIV test . 81 and the National Services Card (CNS) . 45 Nursing homes (Residenze Sanitarie Oncologic screenings . 83 Assistenziali - RSA) . .118 Health Care for Italian citizens on temporary residence (domicile) Sports medicine . 84 Assisted Residences (RA) . .120 for work-study-health . 46 Safe travelling . 85 Centres for Alzheimer’s and Parkinson’s This document can be downloaded Medicines . 47 Vaccinations . 86 patients . .121 from the website of the Abruzzo Region Home Care . 47 Mental health . 88 Osteoporosis . .122 www.regione.abruzzo.it Integrated Home Care (ADI) . 47 Department of Mental Health (DSM) . 88 Pain and palliative care . .122 and from the regional ASLs websites Family Planning Clinics . 49 Alzheimer Evaluation Centres/Units . 92 Prostate diseases . .124 ABRUZZO REGION HEALTH SERVICES CHARTER Our task Founding principles The Department of Health and Welfare Our task is to promote, maintain and de- The reference point of the realization of The activity of the Department of Health to the sectors, which are articulations of velop the health system of all citizens in the our mission is public interest and to this and Welfare is realized through the tech- them, in compliance with the indications region. In order to meet this objective, the end we express value judgements on what nical assistance it provides for the Re- of the government body. regional ASL provides all the services and we consider right, preferable, appropriate, gional Committee in order to exercise the benefits established by the Italian law with compatible, and what can be improved. functions of health planning, through the Department of Health and Welfare the Essential Assistance Levels (LEA), which The centrality of the citizen is the primary ob- definition of targets and schedules to ef- Via Conte di Ruvo, 74 - Pescara can be directly provided by the local ject of Abruzzo health system; the essential fectuate, through control, monitoring and telephone 085 7671 health authorities or by accredited agents, element of this path consists of focusing the verification of the schedules and through Certified e-mail (PEC) [email protected] according to qualitative and quantitative attention on the satisfaction of the user, de- the activity of coordination and direction www.regione.abruzzo.it characteristics specified in the supply veloping relationships of trust and mutual agreements and aligning the activities to understanding of different points of view criteria of effectiveness,