CUSTOMER CONTACT GUIDE

utcaerospacesystems.com CUSTOMER CONTACT GUIDE

Table of Contents

Customer Support Teams Actuation Systems ...... 4 Customer Strategy and Growth...... 6 Aerostructures ...... 6 Air Management System...... 8 Customer Service ...... 8 Electric Systems ...... 10 Engine Components ...... 11 Engine Control Services ...... 12 Engineered Polymer Products ...... 12 Government Programs ...... 13 Headquarters ...... 13 Interiors ...... 14 ISR Systems ...... 18 Landing Gear ...... 20 Propeller Systems ...... 21 Sensors and Integrated Systems...... 22 Space Systems ...... 25 Wheels and Brakes...... 26

Cage Code Reference All Locations...... 28-33

Any change requests to this document should be forwarded to: [email protected]

2 UTC AEROSPACE SYSTEMS UTC Aerospace Systems is one of the world’s largest suppliers of technologically advanced aerospace and defense products. We design, manufacture and service best-in-class products and systems for commercial, regional, business and military aircraft, helicopters and other platforms.

This booklet provides points of contact for every UTC Aerospace Systems division to assist you with all your needs be it product support, maintenance services, or spares provisioning. We hope you find it a valuable resource. Where ingenuity takes off™ www.utcaerospacesystems.com [email protected]

CUSTOMER CONTACT GUIDE 3 CUSTOMER CONTACTS

Sabine Leppert David Watkiss Actuation Systems OE Sales Manager, Airbus Germany, Programme and Contract Manager, Stafford Road, Fordhouses Actuation Large Commercial and Composites Actuation Services Wolverhampton 106, rue Fourny Stafford Road, Fordhouses WV10 7EH F-78530 Buc Wolverhampton WV10 7EH UK France UK Phone: +33 (0) 1 39 20 53 03 Phone: +44 (0) 1902 624761 Advanced Carbon Fiber Composites Fax: +33 (0) 1 39 20 52 96 Fax: +44 (0) 1902 782197 Engine Actuation Mobile: +33 (0) 6 23 80 76 98 Mobile: +44 (0) 7887 635455 Environmental Control Systems Email: [email protected] Email: [email protected] Field Service Flight Controls Jean-Guy Mutez Field Service/Technical Support Missile Actuation Systems Business Development Manager, Helicopters, Nacelle Actuation Actuation Military and Helicopter Kelvin Tong Rotor Actuation 106, rue Fourny Product Specialist, Actuation Services Specialty Products F-78530 Buc Singapore Thrust Reverser Actuation France Phone: +65 65 45 99 75 Utility Actuation Phone: +33 (0) 1 39 20 52 20 Fax: +65 65 80 59 58 Mobile: +33 (0) 6 21 88 63 46 Mobile: +65 90 66 00 66 Email: [email protected] Email: [email protected] 24-7 AOG Service Customer Service/Customer Support Product Support UTC Aerospace Systems Customer Sanjay Patel Peter Murray Response Center (CRC): Account Manager, Actuation Services Engineering Director, Actuation Systems Phone: +1 877 808 7575 Stafford Road, Fordhouses Stafford Road, Fordhouses (Outside U.S.: +1 860 654 2500) Wolverhampton WV10 7EH Wolverhampton WV10 7EH Email: [email protected] UK UK Phone: +44 (0) 1902 624384 Phone: +44 (0) 1902 62 4625 Business Development/Program Email: [email protected] Fax: +44 (0) 1902 782 197 Management/Sales and Marketing Mobile: +44 (0) 7771 997347 Herve Brochard Email: [email protected] Lee Timbrell Customer Support Account Manager, Head of Business Development, Actuation Services Didier Cadoret Actuation Systems 106, rue Fourny Product Support Manager, Stafford Road, Fordhouses F-78530 Buc Airbus Components, Actuation Large Wolverhampton WV10 7EH UK France Commercial and Composites Phone: Not Available Phone: +33 (0) 1 39 20 52 93 13, Avenue de l’Eguillette Mobile: +44 (0) 7775 704276 Fax: +33 (0) 1 39 20 52 93 B.P. 7186, F-95056 Cergy-Pontoise Cedex Email: [email protected] Mobile: +33 (0) 6 61 87 28 36 F-95310 Saint Ouen l’Aumone Email: [email protected] France Fabienne Cortes Phone: +33 (0) 1 34 32 63 32 Helicopter and Regional Aircraft Product Fax: +33 (0) 1 34 32 63 16 Support Manager, Specialty Products, Mobile: +33 (0) 6 13 14 83 65 Actuation Military and Helicopter Email: [email protected] 106, rue Fourny F-78530 Buc France Phone: +33 (0) 1 39 20 53 19 Fax: +33 (0) 1 39 20 52 96 Mobile: +33 (0) 6 13 22 88 13 Email: [email protected]

4 UTC AEROSPACE SYSTEMS Thierry Charbonnier Andy Lewis Ian Palin Senior In Service Program Manager, Product Support Engineer, Actuation Services Director, Quality and ACE Actuation Services Stafford Road, Fordhouses Stafford Road, Fordhouses 13, Avenue de l’Eguillette Wolverhampton WV10 7EH Wolverhampton WV10 7EH B.P. 7186, F-95056 Cergy-Pontoise Cedex UK UK F-95310 Saint Ouen l’Aumone Phone: +44 (0) 1902 624481 Phone: +44 1902 624600 France Fax: +44 (0) 1902 782197 Email: [email protected] Phone: +33 (0) 1 34 32 54 30 Email: [email protected] Fax: +33 (0) 1 34 32 63 16 Eugenia Valente Mobile: +33 (0) 6 24 3301 61 Senior Management Director, Supply Chain Email: [email protected] Stafford Road, Fordhouses Rishi Grover Wolverhampton WV10 7EH UK Richard Harris President Phone: +44 (0) 1902 627006 Engineering and Quality Manager, Stafford Road, Fordhouses Email: [email protected] Actuation Services Wolverhampton WV10 7EH UK Stafford Road, Fordhouses Phone: Not Available Paul Weedon Wolverhampton WV10 7EH Email: [email protected] Director, Actuation Engineering UK Stafford Road, Fordhouses Phone: +44 (0) 1902 624732 Paul Martin Wolverhampton WV10 7EH Fax: +44 (0) 1902 782197 Director, Finance, Actuation Systems UK Mobile: +44 (0) 7880 784692 Stafford Road, Fordhouses Email: [email protected] Email: [email protected] Wolverhampton WV10 7EH UK Robert Hupfer Philippe Jouanin Email: [email protected] General Manager, Actuation Services A380 In Service Program Manager, Stafford Road, Fordhouses Actuation Services Phil Godfrey Wolverhampton WV10 7EH UK 13, Avenue de l’Eguillette Director, Commercial and Contracts and ITC Phone: +44 (0) 1902 624611 B.P. 7186, F-95056 Cergy-Pontoise Cedex Stafford Road, Fordhouses Fax: Not Available F-95310 Saint Ouen l’Aumone Wolverhampton WV10 7EH Email: [email protected] France UK Phone: +33 (0) 1 34 32 55 90 Phone: +44 (0) 1902 624745 Andy Mueller Mobile: +33 (0) 6 13 14 86 27 Email: [email protected] General Manager, Actuation Services Email: [email protected] Stafford Road, Fordhouses Alex Plumley Wolverhampton WV10 7EH UK Graham Arnold Executive Director, Human Resources Phone: Not Available Product Support Engineer, Actuation Services Stafford Road, Fordhouses Email: [email protected] Stafford Road, Fordhouses Wolverhampton WV10 7EH UK Wolverhampton WV10 7EH Phone: +44 (0) 1902 624778 Craig Askew UK Mobile: +44 (0) 7500 078460 General Manager, Actuation Services Phone: +44 (0) 1902 624757 Email: [email protected] Stafford Road, Fordhouses Fax: +44 (0) 1902 782197 Wolverhampton WV10 7EH Email: [email protected] UK Phone: Not Available Martin Dillon Fax: Not Available Project Leader, Airbus, Actuation Services Email: [email protected] Stafford Road, Fordhouses Wolverhampton WV10 7EH UK Phone: +44 (0) 1902 624731 Fax: +44 (0) 1902 782197 Email: [email protected]

CUSTOMER CONTACT GUIDE 5 CUSTOMER CONTACTS

Service Center Site Leaders Warranty Aerostructures Cedric Faucher Warranty Administrator, Actuation France 850 Lagoon Drive Manager, Delivery Assurance, Actuation 13, Avenue de l’Eguillette Chula Vista CA 91910-2098 USA Services B.P. 7186, F-95056 Cergy-Pontoise Cedex 106, rue Fourny Saint Ouen l’Aumone Engineered Polymer Products F-78530 Buc France Field Service France Phone: +33 (0) 1 34 32 64 89 Nacelles Systems Phone: +33 (0) 1 39 20 59 02 Fax: +33 (0) 1 34 32 63 16 Pylons Fax: +33 (0) 6 11 59 15 55 Email: [email protected] Thrust Reversers Email: [email protected] Warranty Administrator, Wolverhampton, UK Andy Owen 24-7 AOG Service Manager, Operations Strategy Stafford Road, Fordhouses Stafford Road, Fordhouses Wolverhampton WV10 7EH 24 Hour AOG Desk: Wolverhampton WV10 7EH UK 850 Lagoon Drive UK Phone: +44 (0) 1902 624644 Chula Vista CA 91910-2098 USA Phone: +44 (0) 1902 624938 Email: [email protected] Number: +1 619 691 2089 Fax: +44 (0) 1902 782197 Fax: +1 619 691 3916 Mobile: +44 (0) 7770 605644 Fax: +1 619 691 6195 Email: [email protected] Customer Strategy and Growth Email: [email protected] Spares Administration One Hamilton Road Windsor Locks CT 06069-1000 USA Business Development/ Program Mgmt/Sales/Mktg Service Desk-Spares Ordering, Pricing and Catalog Enquiries-Asia Pacific: Steven Gauthier Hours: 7:30 Till 17:00 (Singapore Local Time) Business Development/Program Manager, Business Development Phone: +65 6545 9975 Management/Sales and Marketing 850 Lagoon Drive Fax: +65 6543 0419 Chula Vista CA 91910-2098 USA Email: [email protected] John Esposito Number: +1 619 691 3417 Vice President, Business Development and Fax: +1 619 691 6189 Service Desk-Spares Ordering, Pricing and Customer Strategy Mobile: +1 619 623 9504 Catalog Enquiries-Americas, One Hamilton Road Email: [email protected] Europe, Middle East and Africa: Mail Stop 1-2-B7 Hours: 8:00 till 20:00 (UK Local Time) Windsor Locks CT 06096 USA John Torelli Phone: +44 (0) 121 788 5858 Phone: +1 860 654 3912 Value Stream Leader, Military Business Fax: +44 (0) 121 788 5817 Fax: +1 860 660 3243 Development Email: [email protected] Email: [email protected] 850 Lagoon Drive Chula Vista CA 91910-2098 USA Valerie Paillasseur Number: +1 619 691 2107 Helicopter and Military Spares Sales, Fax: +1 619 691 2107 Actuation Services Mobile: +1 619 398 6591 43, rue des Pres Email: [email protected] F-27950 Saint-Marcel, Vernon France Customer Service/Customer Support Phone: +33 (0) 2 32 64 70 60 Email: [email protected] Allan Miller Director, Commercial Airline Sales/(Acting) Regional Business Manager, Africa and Middle East, Customer Service/Customer Support, Chula Vista 850 Lagoon Drive Chula Vista CA 91910-2098 USA Number: +1 619 691 2669 Fax: +1 619 691 6195 Mobile: +1 619 691 2669 Email: [email protected]

6 UTC AEROSPACE SYSTEMS Erwin Engler Andreas Wessel Product Support Regional Business Manager, Asia Pacific, Regional Business Manager, Northern Customer Service/Customer Support, Europe, Customer Service/Customer Support, Enrique Chavez Chula Vista Chula Vista Manager, Legacy Programs 850 Lagoon Drive 850 Lagoon Drive 850 Lagoon Drive Chula Vista CA 91910-2098 USA Chula Vista CA 91910-2098 USA Chula Vista CA 91910-2098 USA Number: +1 619 691 3502 Number: +1 619 691 6415 Number: +1 619 498 7493 Fax: +1 619 691 6195 Fax: +1 619 691 6195 Fax: +1 619 698 7218 Mobile: +1 619 368 0199 Mobile: +1 619 565 8355 Mobile: +1 619 822 9367 Email: [email protected] Email: [email protected] Email: [email protected] Zane Johnson Ken Karl Service Center Site Leaders Regional Business Manager, Southern Value Stream Leader, Integrated Nacelle Europe, Customer Service/Customer Support, Services, Customer Service/Customer Hing Gee Cheam Chula Vista Support, Chula Vista Vice President and General Manager, Rohr 850 Lagoon Drive 850 Lagoon Drive Aero Services, Service Center Site Leaders Chula Vista CA 91910-2098 USA Chula Vista CA 91910-2098 USA Singapore Service Center Number: +1 619 691 2638 Number: +1 619 691 2766 41 Changi North Crescent Mobile: +1 619 793 9162 Fax: +1 619 691 6195 499638 Singapore Email: [email protected] Mobile: +1 619 813 2766 Number: +65 6580 6272 Email: [email protected] Fax: +65 6546 1060 Sunny Nettle Mobile: +65 9638 7622 Regional Business Manager, China, Customer Field Service/Technical Support Email: [email protected] Service/Customer Support, Chula Vista 850 Lagoon Drive Kevin Browne Steve Callan Chula Vista CA 91910-2098 USA Manager, New Programs and EIS, Managing Director, Prestwick Service Center, Number: +1 619 691 3652 Field Service/Technical Support, Chula Vista Service Center Site Leaders, Prestwick, Fax: +1 619 691 6195 850 Lagoon Drive South Ayrshire, Scotland Mobile: +1 619 213 2305 Chula Vista CA 91910-2098 USA 1 Dow Avenue Email: [email protected] Number: +1 619 691 2647 Prestwick International Aerospace Park Fax: +1 619 498 7218 Prestwick, South Ayrshire KA9 2SA, Scotland Max Shepherd Mobile: +1 619 727 7660 UK Regional Business Manager, US and Email: [email protected] Number: +44 (0) 1292 670201 Canada, Customer Service/Customer Support, Fax: +44 (0) 1292 672854 Chula Vista Ken Bryan Mobile: +44 (0) 7968 063253 850 Lagoon Drive Manager, Technical Support Email: [email protected] Chula Vista CA 91910-2098 USA 850 Lagoon Drive Number: +1 619 691 4379 Chula Vista CA 91910-2098 USA John Agar Fax: +1 619 691 6195 Number: +1 619 691 2409 Director, Marketing and Sales, European Mobile: +1 619 788 9621 Fax: +1 619 691 2157 Service Centers, Service Center Site Leaders, Email: [email protected] Mobile: +1 619 708 2409 Prestwick, South Ayrshire, Scotland Email: [email protected] 1 Dow Avenue Eva Valdez Prestwick International Aerospace Park Regional Business Manager, Latin America, Colin Sanders Prestwick, South Ayrshire KA9 2SA, Scotland Customer Service/Customer Support, Manager, Regional Technical Support, E UK Chula Vista urope/Africa/Mid East Number: +44 (0) 1292 670231 850 Lagoon Drive First Floor Price House Fax: +44 (0) 1292 670297 Chula Vista CA 91910-2098 USA Meridian Office Park, Osborn Way Mobile: +44 (0) 7812 592324 Number: +1 619 498 7878 Hook Hampshire RG27 9HY Email: [email protected] Email: [email protected] UK Number: +44 (0) 1256 748424 Fax: +44 (0) 1256 748430 Mobile: +44 (0) 7802 423001 Email: [email protected]

CUSTOMER CONTACT GUIDE 7 CUSTOMER CONTACTS

Patrick Galopin Phillip Saccullo Director, Programs, Purchasing and Warranty Administrator Customer Service Aftermarket, UTC Aerospace Systems Europe Chula Vista CA 91910-2098 USA Four Coliseum Centre 36, Avenue Jean Monnet Number: +1 619 691 2529 2730 West Tyvola Road B.P. 152 Mobile: +1 619 204 7379 Charlotte NC 28217-4578 USA F-31774 Colomiers Cedex Fax: +1 619 691 6195 France Email: [email protected] AOG Support Number: +33 (0) 561 305 729 Customer Support Fax: +33 (0) 561 305 714 Field Service Email: [email protected] Air Management Systems Maintenance, Repair and Overhaul Services One Hamilton Road Spares Administration Sam Lim Windsor Locks CT 06096-1000 USA Supply Chain Management Director, Sales and Marketing, Technical Support Aerostructures Service Center, Asia, Bleed and NGS

Technical Support Service Center Site Leaders Environment Control Systems Singapore Service Center MRO Campus 41 Changi North Crescent 24-7 AOG Service 499638 Singapore UTC Aerospace Systems Customer Number: +65 6580 6228 Response Center (CRC) Fax: +65 6546 1060 24-7 AOG Service Phone: +1 877 808 7575 Mobile: +65 9686 3969 (Outside U.S.: +1 860 654 2500) Email: [email protected] UTC Aerospace Systems Customer Email: [email protected] Response Center (CRC): Lori Gillette Phone: +1 877 808 7575 Business Development/ General Manager (Outside U.S.: +1 860 654 2500) Program Mgmt/Sales/Mktg 111 Airport Drive Email: [email protected] Foley AL 36535-1568 USA Steve Ash Number: +1 251 952 3302 Business Development/Program Regional Sales Lead, Civil, Fax: +1 251 952 3376 Management/Sales/Marketing Middle East and Africa Mobile: +1 251 233 9016 503, City Tower 2 Email: [email protected] Daniel Hughes Sheikh Zayed Road One Hamilton Road P.O. Box 71662 Spares Administration Windsor CT 06096-1000 USA Dubai Phone: +1 860 654 7044 United Arab Emirates 24 Hour AOG Desk: Email: [email protected] Phone: +971 (0) 4 332 7747 850 Lagoon Drive Fax: +1 (860) 660 7611 Mobile: +971 (0) 50 708 3370 Chula Vista CA 91910-2098 USA Kai Liebig Email: [email protected] Number: +1 619 691 2089 Victor-Slotosch-Strasse 20 Fax: +1 619 691 3916 Suite 500 Harold Counet Fax: +1 619 691 6195 D-60388 Frankfurt am Main Regional Sales Lead, Civil, Europe/CIS Email: [email protected] Germany Horsterweg 7 Phone: +49 (0) 6109 303 240 NL-6199AC Maastricht Dan Cassidy Fax: +49 (0) 6109 303 332 The Netherlands Team Leader Mobile: +49 160 9062 3615 Phone: +31 (0) 43 35 88 872 Chula Vista CA 91910-2098 USA Email: [email protected] Number: +1 619 691 4037 Fax: +31 (0) 43 35 88 772 Fax: +1 619 691 6195 Warranty Mobile: +31 6 130 44 611 Email: [email protected] Email: [email protected] Terri Waxler Warranty Bruce Dunnett Central Warranty Administration/In-House Regional Sales Lead, Civil, Americas Warranty Claims 3201 NW 167th Street Michael Vanderklok 4747 Harrison Avenue Warranty Manager Opa Locka,FL 33056 P.O. Box 7002 Phone: +1 305-622-4507 Chula Vista CA 91910-2098 USA Rockford IL 61125-7002 USA Number: +1 619 691 2336 Mobile: +1 954 444-4436 Phone: +1 815 226 6133 Email: [email protected] Fax: +1 619 691 6195 Fax: +1 860 660 5960 Email: [email protected] Email: [email protected]

8 UTC AEROSPACE SYSTEMS Corey Holtz Jack Morrison Jack Morrison Regional Sales Manager, Military, Regional Sales Lead, Civil, Asia Pacific Regional Sales Lead, Civil, Asia Pacific U.S. Government (Except China) (Except China) 14300 Judicial Road No. 9 Lengkuk Keluli 2 No. 9 Lengkuk Keluli 2 Burnsville MN 55306 USA Bukit Raja Industrial Estate Bukit Raja Industrial Estate Phone: +1 952 892 4240 41050 Klang, Selangor 41050 Klang, Selangor Mobile: +1 952 451 6612 Malaysia Malaysia Email: [email protected] Phone: +60 (0) 3 3344 3000, ext. 104 Phone: +60 (0) 3 3344 3000, ext. 104 Fax: +860 660 9504 Fax: +860 660 9504 Xiaofan Hou Mobile: +60 (0) 12 238 6375 Mobile: +60 (0) 12 238 6375 Regional Sales Lead, Civil, China Email: [email protected] Email: [email protected] Unit 1104-1105, Building A No. 868 Yinghua Road Customer Service/ Xiaofan Hou Pudong New Area Customer Support Regional Sales Lead, Civil, China Shanghai 201204 Unit 1104-1105, Building A People’s Republic of China UTC Aerospace Systems Customer No. 868 Yinghua Road Phone: +86 (0) 21 6036 0658 Response Center (CRC) Pudong New Area Fax: +86 (0) 21 6360 8803 Phone: +1 877 808 7575 Shanghai 201204 Mobile: +86 (0) 15 9215 52695 (Outside U.S.: +1 860 654 2500) People’s Republic of China Email: [email protected] Email: [email protected] Phone: +86 (0) 21 6036 0658 Fax: +86 (0) 21 6360 8803 Gus Martins Harold Counet Mobile: +86 (0) 15 9215 52695 Regional Sales Lead, Civil, Americas Regional Sales Lead, Civil, Europe/CIS Email: [email protected] 3601 Flamingo Road Horsterweg 7 Miramar FL 33027 USA NL-6199AC Maastricht Gus Martins Phone: +1 954 538 8934 The Netherlands Regional Sales Lead, Civil, Americas Fax: +1 860 660 7934 Phone: +31 (0) 43 35 88 872 3601 Flamingo Road Mobile: +1 954 806 1714 Fax: +31 (0) 43 35 88 772 Miramar FL 33027 USA Email: [email protected] Mobile: +31 6 130 44 611 Phone: +1 954 538 8934 Email: [email protected] Fax: +1 860 660 7934 Greg Marchak Mobile: +1 954 806 1714 Regional Sales Manager, Military, Steve Ash Email: [email protected] Non-U.S. Government and Channel Partners Regional Sales Lead, Civil, 6225 Oak Tree Boulevard Middle East and Africa Bruce Dunnett Independence OH 44131-2509 USA 503, City Tower 2 Regional Sales Lead, Civil, Americas Phone: +1 216 429 4142 Sheikh Zayed Road 3201 NW 167th Street Mobile: +1 216 798 1905 P.O. Box 71662 Opa Locka,FL 33056 Email: [email protected] Dubai Phone: +1 305-622-4507 United Arab Emirates Mobile: +1 954 444-4436 Mike Bradley Phone: +971 (0) 4 332 7747 Email: [email protected] Regional Sales Manager, Military, Europe, Fax: +1 (860) 660 7611 Middle East & Africa Mobile: +971 (0) 50 708 3370 Greg Marchak Stafford Road Email: [email protected] Regional Sales Manager, Military, Fordhouses Non-US Government & Channel Partners Wolverhampton, West Midlands WV10 7EH 6225 Oak Tree Boulevard United Kingdom Independence OH 44131-2509 USA Phone: +44 (0) 1902 624644 Phone: +1 216 429 4142 Mobile: +44 (0) 7855 805421 Mobile: +1 216 798 1905 Email: [email protected] Email: [email protected] Corey Holtz Martin Williamson Regional Sales Manager, Military, Regional Sales Manager, Asia-Pacific U.S. Government Address: Not Available 14300 Judicial Road Phone: Not Available Burnsville MN 55306 USA Mobile: Not Available Phone: +1 952 892 4240 Email: [email protected] Mobile: +1 952 451 6612 Email: [email protected]

CUSTOMER CONTACT GUIDE 9 CUSTOMER CONTACTS

Mike Bradley Angelo Casadidio Regional Sales Manager, Military, Europe, Regional Field Service Manager, Electric Systems Middle East & Africa EMEA: All but U.K., France and Germany 4747 Harrison Avenue Stafford Road Viale di Marino, 81 P.O. Box 7002 Fordhouses I-00043 Ciampino (RM) Rockford IL 61125-7002 USA Wolverhampton, West Midlands WV10 7EH Italy United Kingdom Phone: +39 (0) 06 6501 0414 Analog and Digital Devices for Power Control Phone: +44 (0) 1902 624644 Mobile: +39 (0) 335 650 8784 Electric Motor Pumps Mobile: +44 (0) 7855 805421 Email: [email protected] Electrical Power Generating Systems Email: [email protected] Emergency Power Systems Jerome Dewitte Industrial Generators and Components Martin Williamson Regional Field Service Manager, EMEA: U.K., Integrated Drive Generator Regional Sales Manager, Asia-Pacific France and Germany Motor Controller Address: Not Available 22, chemin de la Crabe Primary Power Distribution Systems Phone: Not Available B.P. 53223 Ram Air Turbine Mobile: Not Available F-31027 Toulouse Secondary Power Distribution System Email: [email protected] France Solid State Power Controller Phone: +33 (0) 5 61 30 57 33 Solid State Power Modules Customer Portal - Legacy Mobile: +33 (0) 7 62 93 41 61 Variable Frequency Generator Goodrich Products Email: [email protected] Variable Frequency Starter Generator Phone: +1 877 664 6655 Email: [email protected] Jeffrey Yap Regional Field Service Manager, Asia-Pacific 24-7 AOG Service myHS - Legacy Hamilton Sundstrand 8/F, South Tower, Cathay Pacific City, 8 Products Lantau, Hong Kong UTC Aerospace Systems Customer Phone: +1 877 808 7575 Phone: Not Available Response Center (CRC) (Outside U.S.: +1 860 654 2500) Mobile: +852-9185-3761 Phone: +1 877 808 7575 Email: [email protected] Email: [email protected] (Outside U.S.: +1 860 654 2500) Email: [email protected] Field Service/ David Leong Business Development/Program Technical Support Regional Field Service Manager, Asia-Pacific Management/Sales/Marketing 41 Changi North Crescent Martin Sezack 499638 Singapore Tim Welch Regional Field Service Manager Phone: +65-6580-6590 Associate Director, Business 726 Liberty Road Mobile: +65-9362-3155 Development and Strategy Planning Mount Laurel NJ 08054 USA Email: [email protected] 4747 Harrison Avenue Phone: +1 856 642 0920 P.O. Box 7002 Mobile: +1 609 304 6069 Technical Publications, Legacy Hamilton Rockford IL 61125-7002 USA Email: [email protected] Sundstrand Phone: +1 815 226 5422 Phone: Not Available Fax: +1 860 660 7697 Juan Manzano Email: [email protected] Mobile: +1 779 208 2297 Field Service Network Manager Email: [email protected] 850 Lagoon Drive Field Service/Technical Support Chula Vista CA 91910 USA Technical Publications, Legacy Goodrich Warranty Phone: +1 619 691 3379 Phone: Not Available Mobile: +1 619 822 7624 Terri Waxler Email: [email protected] Warranty Central Warranty Administration/In-House Warranty Claims Kimberly Sasso Diane Wiggs 4747 Harrison Avenue Regional Field Service Manager, Americas Central Warranty Administration/In-House P.O. Box 7002 Four Coliseum Centre Warranty Claims Rockford IL 61125-7002 USA 2730 West Tyvola Road 4747 Harrison Avenue Phone: +1 815 226 6133 Charlotte, NC 28217 P.O. Box 7002 Fax: +1 860 660 5960 Phone: +1 704-988-6896 Rockford IL 61125-7002 USA Email: [email protected] Mobile: +1 860-690-9486 Phone: +1 815 226 6327 Email: [email protected] Fax: +1 860 660 6040 Email: [email protected]

10 UTC AEROSPACE SYSTEMS Ed Marron Customer Service/ Engine Components Manager, Business Development, Aerospace, Customer Support 811 Fourth Street Power Transmission Systems P.O. Box 65100 104 Otis Street Jeff Meredith West Des Moines IA 50265-0100 USA Rome NY 13441-4714 USA Program Management, Phone: +1 315 838 1352 Power Transmission Systems Aircraft Power Take-Off Shafts and Couplings Fax: +1 315 838 1480 104 Otis Street Disks Email: [email protected] Rome NY 13441-4714 USA Engine Nozzle Hydraulic Pumps Phone: +1 315 838 1362 Field Service Jeff Meredith Fax: +1 315 838 1480 Fuel Flow Metering Valves Program Management, Aftermarket, Email: [email protected] Fuel Injection Systems Power Transmission Systems Fuel Manifold Systems 104 Otis Street Michael Mack Gas Turbine Engine Components Rome NY 13441-4714 USA Program Management, Helicopter Drive Shafts and Couplings Phone: +1 315 838 1362 Power Transmission Systems Helicopter Drive Systems Fax: +1 315 838 1480 104 Otis Street Impellers Email: [email protected] Rome NY 13441-4714 USA Industrial Shafts and Couplings Phone: +1 315 838 1318 Oil Lube/Flow Control Injectors Lou deLaunay Fax: +1 315 838 1480 Repair and Overhaul Services Program Manager, Aftermarket Sales and Email: [email protected] Rotating Assemblies Service Shrouds 811 Fourth Street Michelle Williams Spray Nozzles P.O. Box 65100 Manager, Business Development, West Des Moines IA 50265-0100 USA Turbine Airfoils Industrial Products, Delavan Ltd. Phone: +1 512 608 9406 Power Transmission Systems Gorsey Lane Mobile: +1 817 301 4206 Turbine Component Services Widnes Cheshire WA8 ORJ Email: [email protected] Turbine Fuel Technologies UK Turbomachinery Products Phone: +44 151 422 4419 Justin Miller Fax: +44 151 495 1043 Program Manager, Aerospace Gas Email: [email protected] Turbine Components 24-7 AOG Service 811 Fourth Street Warranty UTC Aerospace Systems Customer P.O. Box 65100 Response Center (CRC) West Des Moines IA 50265-0100 USA Jeff Meredith Phone: +1 877 808 7575 Phone: +1 602 633 5911 Program Management, Aftermarket, (Outside U.S.: +1 860 654 2500) Mobile: +1 480 352 2173 Power Transmission Systems Email: [email protected] Email: [email protected] 104 Otis Street Rome NY 13441-4714 USA Business Development/Program Jason Whitson Phone: +1 315 838 1362 Management/Sales/Marketing Program Management, Aerospace Gas Fax: +1 315 838 1480 Turbine Components Email: [email protected] Pete Hattasch 811 Fourth Street Program Management, P.O. Box 65100 Aero Blades and Vanes West Des Moines IA 50265-0100 USA 3405 South 5th Street Phone: +1 515 271 7228 Phoenix AZ 85040 USA Fax: +1 515 271 7201 Phone: +1 480 337 8642 Email: [email protected] Fax: +1 602 243 2396 Email: [email protected]

CUSTOMER CONTACT GUIDE 11 CUSTOMER CONTACTS

Operations Room Engine Control Services The Radleys Engineered Polymer Products The Radleys Marston Green 6061 Goodrich Boulevard Marston Green Birmingham B33 0HZ Jacksonville FL 32226-3402 USA Birmingham B33 0HZ UK UK Phone: +44 (0) 870 879 3600 Acoustic Structures Fax: +44 (0) 121 707 5415 Composites Logistics/Integrator Services Email: [email protected] Engineered Composites MRO Field Service Rotables/Asset Management Field Service/Technical Support Fire Protection Spares Rubber Products Technical Support and Training Adrian Griffiths Urethane Head of Engineering, Engine Control Services The Radleys 24-7 AOG Service Marston Green 24-7 AOG Service Birmingham B33 0HZ UTC Aerospace Systems Customer UK UTC Aerospace Systems Customer Response Center (CRC): Phone: +44 (0) 121 788 5050 Response Center (CRC): Phone: +1 877 808 7575 Fax: +44 (0) 121 779 5712 Phone: +1 877 808 7575 (Outside U.S.: +1 860 654 2500) Mobile: +44 (0) 7747 837 549 (Outside U.S.: +1 860 654 2500) Email: [email protected] Email: [email protected] Email: [email protected] Business Development/Program Spares Administration Business Development/Program Management/Sales and Marketing Management/Sales and Marketing Service Desk-Spares Ordering, Pricing and Gary Smith Catalog Enquiries - Asia Pacific John D. Sullivan Business Development and Contracts Director Hours: 7:30 till 17:00 (Singapore Local Time) Business Development Manager The Radleys Phone: +65 6545 9975 6061 Goodrich Boulevard Marston Green Fax: +65 6543 0419 Jacksonville FL 32226-3402 USA Birmingham B33 0HZ Email: [email protected] Phone: +1 904 696 4168 UK Fax: +1 904 757 7116 Service Desk-Spares Ordering, Phone: +44 (0) 121 788 5150 Email: [email protected] Fax: +44 (0) 121 779 5712 Pricing and Catalog Enquiries - Americas, Mobile: +44 (0) 777 166 6523 Europe, Middle East and Africa Drew Wannamaker Email: [email protected] Hours: 8:00 till 20:00 (UK Local Time) Business Development Manager Phone: +44 (0) 121 788 5858 6061 Goodrich Boulevard Customer Service/Customer Support Fax: +44 (0) 121 788 5817 Jacksonville FL 32226-3402 USA Email: [email protected] Phone: +1 904 696 4141 Jonathan Peters Fax: +1 904 757 7116 Service Delivery Director, Engine Control Goodrich Customer Portal Email: [email protected] https://customers.goodrich.com Services Erika Hahne The Radleys Business Development Coordinator Marston Green 6061 Goodrich Boulevard Birmingham B33 0HZ Jacksonville FL 32226-3402 USA UK Phone: +1 904 696 4116 Phone: +44 (0) 121 708 5745 Fax: +1 904 757 7116 Fax: +44 (0) 121 779 5712 Email: [email protected] Mobile: +44 (0) 7789 878 434 Email: [email protected]

12 UTC AEROSPACE SYSTEMS Customer Service/Customer Support Edward McKee Government Programs Director, Redstone Arsenal Programs Erika Hahne Arlington, VA Office 5025 Bradford Drive 1530 Wilson Boulevard Business Development Coordinator Building 1, Suite 135 Suite 320 6061 Goodrich Boulevard Huntsville AL 35805-1973 USA Arlington VA 22209-2447 USA Jacksonville FL 32226-3402 USA Phone: +1 256 721 9881 Phone: +1 904 696 4116 Mobile: +1 256 476 6296 Fax: +1 904 757 7116 Email: [email protected] Email: [email protected] Business Development/Program Management/Sales and Marketing Sam Ryals Engineering Director, Research and Development Programs Jim Dalberg 5100 Springfield Pike Director, Navy Programs Suite 401 Erika Hahne 1530 Wilson Boulevard Business Development Coordinator Dayton OH 45431-1264 USA Suite 320 Phone: +1 937 813 8768 6061 Goodrich Boulevard Arlington VA 22209-2447 USA Jacksonville FL 32226-3402 USA Fax: + 937 813 8768 Phone: +1 703 558 8244 Email: [email protected] Phone: +1 904 696 4116 Fax: Not Available Fax: +1 904 757 7116 Mobile: +1 571 451 7757 Email: [email protected] Rick Pyatt Email: [email protected] Senior Director, Government Programs Field Service/Technical Support 1530 Wilson Boulevard John Fyfe Suite 320 Director, Air Force Programs Arlington VA 22209-2447 USA Erika Hahne 1530 Wilson Boulevard Phone: +1 703 243 4102 Business Development Coordinator Suite 320 Fax: Not Available 6061 Goodrich Boulevard Arlington VA 22209-2447 USA Mobile: +1 202 321 2573 Jacksonville FL 32226-3402 USA Phone: +1 703 558 8231 Email: [email protected] Phone: +1 904 696 4116 Fax: Not Available Fax: +1 904 757 7116 Email: [email protected] Email: [email protected] Headquarters Fred Manzo Four Coliseum Centre Product Support Director, Army Programs 2730 West Tyvola Road 1530 Wilson Boulevard Charlotte NC 28217-4578 USA Erika Hahne Suite 320 Business Development Coordinator Arlington VA 22209-2447 USA 6061 Goodrich Boulevard Phone: +1 703 243 4104 Jacksonville FL 32226-3402 USA Fax: Not Available Public Relations Phone: +1 904 696 4116 Email: [email protected] Annie Donnelly Fax: +1 904 757 7116 Manager, Communications, Charlotte Email: [email protected] Four Coliseum Centre Warranty 2730 West Tyvola Road Charlotte NC 28217-4578 USA Erika Hahne Phone: +1 704 423 7534 Business Development Coordinator Email: [email protected] 6061 Goodrich Boulevard Jacksonville FL 32226-3402 USA Phone: +1 904 696 4116 Fax: +1 904 757 7116 Email: [email protected]

CUSTOMER CONTACT GUIDE 13 CUSTOMER CONTACTS

Business Development/Program Bob Marcum Interiors Management/Sales/Marketing Business Development, Military, 3420 South 7th Street Lighting Systems Suite 100 Damian Lopez 3445 South 5th Street Phoenix AZ 85040-1169 USA Business Development Manager Suite 180 Holly Cottage Phoenix AZ 85040 USA Advanced Concept Ejection Seats (ACES) 21 College Ride Phone: +1 937 552 2396 Aircrew Escape Systems Bagshot, Surrey GU19 5EW Fax: Not Available Aviation Life Rafts UK Email: [email protected] Booth Veneers, Aviation Plywood, Veneer Phone: +44 (0) 1276 475440 Fax: +44 (0) 1276 475428 Doug Nelson Products for Corporate and Head-of State Business Development Manager, Interiors, Aircraft Mobile: +44 (0) 7884 266 405 Email: [email protected] Propulsion Systems Cabin Attendant Seats 3530 Branscombe Road Cabin Management Systems (CMS) and Mike Kerlsake P.O. Box KK In-Flight Entertainment (IFE) Business Development Manager, Americas, Fairfield CA 94533 USA Cargo Handling Systems Evacuation Systems Phone: +1 707 399 1871 Crashworthy Troop Seats 3420 South 7th Street Fax: +1 707 422 3749 Crew Seats Suite 100 Email: [email protected] Energetic Devices Phoenix AZ 85040-1169 USA Evacuation Systems Phone: +1 602 243 2255 Jack M. Reed Exterior Lighting Systems Mobile: +1 480 650 2868 Manager, Hurricane Mesa Test Facility, Field Service Email: [email protected] Interiors Harness and Cable One Mesa Road High Comfort Cabin Attendant Seats Broc Yuskin P.O. Box 1218 (Hurricane, UT 84737) Interior Lighting Systems Business Development Manager, Virgin UT 84779-7737 USA Linear Explosive Products Asia Pacific, Specialty Seating Phone: +1 435 635 9629 Luxury Seats, Divans and Tables 3420 South 7th Street Fax: +1 435 635 7345 Mechanical Conveyance Systems Suite 100 Mobile: +1 435 590 4826 Phoenix AZ 85040-1169 USA Email: [email protected] Military Aircrew Escape Systems Phone: +1 602 243 2395 Passenger Service Units Paul Cistoldi Mobile: +1 480 436 9063 Power Drive Units AM Program Manager, Evacuation Systems Email: [email protected] Propulsion Systems 3414 South 5th Street Specialty Seating Systems Mike Wagner Phoenix AZ 85040-1169 USA Space and Missile Products Director, Commercial Aftermarket, Interiors Phone: +1 602 243 2234 3420 South 7th Street Mobile: +1 480 307 2348 Suite 100 Email: [email protected] 24-7 AOG Service Phoenix AZ 85040-1169 USA Chuck Thompson Phone: +1 602 232 4057 UTC Aerospace Systems Customer Re- Business Development Manager, Helicopters, Fax: +1 602 243 2313 sponse Center (CRC) Interiors, Winslow Life Raft Company Email: [email protected] Phone: +1 877 808 7575 11700 Winslow Drive (Outside U.S.: +1 860 654 2500) Butch Kohs Lake Suzy FL 34269-1902 USA Email: [email protected] Senior Manager, International Trade Phone: +1 941 613 6666 Compliance, Interiors Fax: +1 941 613 6677 3420 South 7th Street Mobile: +1 941 807 3182 Suite 100 Email: [email protected] Phoenix AZ 85040-1169 USA Robert Schulten Phone: +1 602 243 2221 Program Manager Aftermarket, Fax: +1 602 323 8713 Lighting Systems Email: [email protected] Bertramstrasse 8 D-59557 Lippstadt Germany Phone: +49 (0) 2941 7676 2506 Fax: Not Available Mobile: Not Available Email: [email protected]

14 UTC AEROSPACE SYSTEMS Stefan Zimmermann Kevin Cerny Richard Herring Managing Director/Chairman of the Board, Business Development Manager, Business Development, Bombardier, Lighting Systems EMEA Region Lighting Systems Bertramstrasse 8 3420 South 7th Street 5471 Royalmount Avenue D-59557 Lippstadt Suite 100 Montreal H4P 1J3 QU Germany Phoenix AZ 85040-1169 USA Canada Phone: +49 (0) 2941 7676 8595 Phone: +1 602 232 4180 Phone: +1 514 507 9665 Fax: Not Available Mobile: +1 602 321 6759 Fax: Not Available Mobile: Not Available Email: [email protected] Email: [email protected] Email: [email protected] Craig Olin Trevor Lindley Natascha Sapego Program Manager, Military Seating, Product Marketing Manager, Business Development, Emerging Markets Interiors, Specialty Seating Systems Lighting Systems and Rotorcraft, Lighting Systems 1275 North Newport Road Mathisen Way Bertramstrasse 8 Colorado Springs CO 80916-2779 USA Colnbrook D-59557 Lippstadt Phone: +1 719 380 0020 Slough, Berkshire SL3 0HB Germany Fax: +1 719 323 8775 UK Phone: +49 (0) 2941 7676 2831 Email: [email protected] Phone: +44 (0) 1753 766 223 Fax: Not Available Fax: Not Available Mobile: Not Available Joe Kelly Mobile: Not Available Email: [email protected] Site Leader, VIP Seating, Interiors, Email: [email protected] Specialty Seating Systems Rollie Stahlhut 701 Maple Street Mark Lipyeat AM Program Manager, Interiors, Peshtigo WI 54157-1347 USA Product Marketing Manager, Cargo Systems Phone: +1 715 582 4517 Lighting Systems 2604 Highway 20 North Fax: +1 860 755 8056 Mathisen Way Jamestown ND 58401-9623 USA Email: [email protected] Colnbrook Phone: +1 701 253 7424 Slough, Berkshire SL3 0HB Fax: +1 701 251 1046 Arvid Fischer UK Mobile: +1 701 269 4013 Business Development, Airbus, Phone: +44 (0) 1753 766 245 Email: [email protected] Lighting Systems Fax: Not Available 1 Nesspriel Mobile: Not Available Mike Van Wingerden D-21129 Hamburg Email: [email protected] Transformation Manager, Customer Service Germany 4115 Corporate Center Drive Phone: Not Available Customer Service/ Monroe NC 28110-1313 USA Fax: +49 (0) 173 744 2584 Customer Support Phone: +1 704 282 2535 Email: [email protected] Fax: +1 704 290 5958 Martin Sommer Mobile: +1 980 328 3859 Martin Guennewig Head of Customer Service and Repair, Email: [email protected] Business Development COMAC and Lighting Systems East Asia, MITAC, Lighting Systems Bertramstrasse 8 Jane Vigil Bertramstrasse 8 D-59557 Lippstadt Program Manager, Aftermarket Seating, D-59557 Lippstadt Germany Interiors, Specialty Seating Systems Germany Phone: +49 (0) 2941 7676 2848 1275 North Newport Road Phone: +49 (0) 2941 7676 2165 Fax: +49 (0) 2941 7676 4 2848 Colorado Springs CO 80916-2779 USA Fax: Not Available Email: [email protected] Phone: +1 719 638 2152 Email: [email protected] Fax: +1 719 323 8775 Ursula Schrader Email: [email protected] Benno Heissig Customer Service Representative, Airbus, Business Development, Military, Interiors, Lighting Systems Rolf Broelemann Lighting Systems Bertramstrasse 8 Business Development, Boeing and Business Bertramstrasse 8 D-59557 Lippstadt Jets, Lighting Systems D-59557 Lippstadt Germany Bertramstrasse 8 Germany Phone: +49 (0) 2941 7676 2152 D-59557 Lippstadt Phone: +49 (0) 2941 7676 8593 Fax: +49 (0) 2941 7676 8257 Germany Fax: Not Available Email: [email protected] Phone: +49 (0) 2941 7676 2167 Email: [email protected] Fax: Not Available Email: [email protected]

CUSTOMER CONTACT GUIDE 15 CUSTOMER CONTACTS

Mirko Loebus Tammy Skinner Kitty Yang Customer Service Representative, Coordinator/Group Leader, Customer Service Customer Service Supervisor, Xiamen MRO Boeing, Interiors, Lighting Systems 4115 Corporate Center Drive Campus Bertramstrasse 8 Monroe NC 28110-1313 USA Gaoqi International Airport D-59557 Lippstadt Phone: +1 704 282 2689 20 Dai Liao Road Germany Fax: Not Available Xiamen, Fujian Province 361006 Phone: +49 (0) 2941 7676 2543 Mobile: Not Available People’s Republic of China Fax: +49 (0) 2941 7676 8257 Email: [email protected] Phone: +86 (0) 592 570 7682 Email: [email protected] Email: [email protected] Shalet Coelho Irene Biecki-Hoff Customer Service Representative, Cargo Systems Customer Service Representative, Dubai MRO Campus Maintenance, Repair and Overhaul (MRO) Bombardier, Interiors, Lighting Systems Jebel Ali Free Zone Gaoqi International Airport Bertramstrasse 8 P.O. Box 17698 Phone: +1 701 253 7677 D-59557 Lippstadt Dubai Email: [email protected] Germany United Arab Emirates Phone: +49 (0) 2941 7676 2990 Phone: +971 (0) 4 810 1600 Field Service/ Fax: +49 (0) 2941 7676 8257 Fax: +971 (0) 4 810 1692 Technical Support Email: [email protected] Email: [email protected] Mike Brooks David Drobny Manager, Field Service Network Stefanie Friedrich Customer Service Representative, Customer Service Representative, Military, 4747 Harrison Avenue Maintenance, Repair and Overhaul, Interiors, Interiors, Lighting Systems P.O. Box 7002 Specialty Seating Systems Bertramstrasse 8 Rockford IL 61125-7002 1275 North Newport Road D-59557 Lippstadt USA Colorado Springs CO 80916-2779 USA Germany Phone: +1 815 966 8333 Phone: +1 719 638 2230 Phone: +49 (0) 2941 7676 2954 Mobile: +1 779 208 0011 Email: [email protected] Fax: +49 (0) 2941 7676 8257 Email: Not Available Email: [email protected] Patricia Egrot Customer Service Representative, Interiors, Philippe Boquet Alan T. Keney Paris Service Center Field Support Manager, Europe, Middle East Customer Service Manager, Aircraft Systems, 11, rue de la Grande Borne and Africa, Interiors, Paris Service Center Monroe F-77990 Le Mesnil Amelot 11, rue de la Grande Borne 4115 Corporate Center Drive France F-77990 Le Mesnil Amelot Monroe NC USA Phone: +33 (0) 1 64 02 67 67 France Phone: +1 704 282 2635 Fax: +33 (0) 1 64 02 60 61 Phone: +33 (0) 1 64 02 67 67 Fax: +1 860 660 2112 Email: [email protected] Fax: +33 (0) 1 64 02 60 61 Mobile: Not Available Email: [email protected] Email: [email protected] Marjorie Omondi Customer Service Representative, Martin Funke David R. Clinite Dubai MRO Campus Product Support Manager, Interiors, Senior Manager, Commercial Business Jebel Ali Free Zone Lighting Systems Administration, Spare Administration, P.O. Box 17698 Bertramstrasse 8 Lighting Systems Dubai D-59557 Lippstadt 4747 Harrison Avenue United Arab Emirates Germany Rockford IL 61125-7002 USA Phone: +971 (0) 4 810 1514 Phone: +49 (0) 2941 7676 8888 Phone: +1 815 226 5974 Fax: +971 (0) 4 810 1692 Fax: +49 (0) 2941 7676 8257 Fax: +1 860 660 5124 Email: [email protected] Email: [email protected] Mobile: Not Available Email: [email protected] Tina Wang Gary Nickerson Customer Service Supervisor, Product Support Manager, Interiors, Xiamen MRO Campus Cargo Systems Gaoqi International Airport 2604 Highway 20 North 20 Dai Liao Road Jamestown ND 58401-9623 USA Xiamen, Fujian Province 361006 Phone: +1 701 253 7555 People’s Republic of China Fax: +1 701 253 7477 Phone: +86 (0) 592 570 7695 Email: [email protected] Email: [email protected]

16 UTC AEROSPACE SYSTEMS Cheryl Stevens Customer Technical Support, Lyndsay Lentine Manager, Technical, Publications Interiors, Cargo Systems Customer Representative Manager, 3414 South 5th Street Phone: Not Available Dubai MRO Campus Phoenix AZ 85040-1169 USA Email: [email protected] Jebel Ali Free Zone Phone: +1 602 243 2307 P.O. Box 17698 Mobile: +1 602 284 9485 Senior Management Dubai Email: [email protected] United Arab Emirates Henry Brooks Phone: +971 (0) 4 810 1519 Didier Thomas President Fax: +971 (0) 4 810 1692 Field Support Manager, Europe, Middle East Four Coliseum Center Mobile: +971 (0) 566 868 594 and Africa, Interiors, Paris Service Center 2730 West Tyvola Road Email: [email protected] 11, rue de la Grande Borne Charlotte NC 28217-4578 USA F-77990 Le Mesnil Amelot Phone: +1 704 423 7000 Brian Stegall France Email: [email protected] Operations Manager, Interiors, Phone: +33 (0) 1 64 02 67 67 Phoenix Service Center Fax: +33 (0) 1 64 02 60 61 Mike Keefe 3405 South 5th Street Email: [email protected] Director, Interiors, Regional, Business Jet and Phoenix AZ 85040-1169 USA Military Phone: +1 602 232 4152 Steve McQueen 3420 South 7th Street Fax: +1 602 232 4170 Field Support Representative, Interiors - Suite 100 Mobile: +1 623 202 3593 Americas Region Phoenix AZ 85040-1169 USA Email: [email protected] 2604 Highway 20 North Phone: +1 480 857 5701 Jamestown ND 58401-9623 USA Fax: +1 602 243 2300 Daven Tay Phone: +1 701 253 7604 Email: [email protected] Operations Manager, Asia Pacific MRO Mobile: +1 701 658 9088 39 Changi North Crescent Email: [email protected] Mike Wagner 499642 Singapore Director, Commercial Aftermarket, Interiors Phone: +65 6580 5859 Product Support 3420 South 7th Street Fax: +65 6543 0419 Suite 100 Mobile: +65 9723 2007 Martin Funke Phoenix AZ 85040-1169 USA Email: [email protected] Product Support Manager, Interiors, Phone: +1 602 232 4057 Lighting Systems Fax: +1 602 243 2313 Joe Zhuo Bertramstrasse 8 Email: [email protected] Operations Manager, Customer Service, D-59557 Lippstadt Xiamen MRO Campus Germany Service Center Site Leaders Gaoqi International Airport Phone: +49 (0) 2941 7676 8888 20 Dai Liao Road Fax: +49 (0) 2941 7676 8257 Jeremy Goossens Xiamen, Fujian Province 361006 Email: [email protected] Operations Director, Interiors, People’s Republic of China Paris Service Center Phone: +86 (0) 592 570 7676 Mareike Kornek 11, rue de la Grande Borne Email: [email protected] Product Support Manager, Interiors, F-77990 Le Mesnil Amelot Lighting Systems France Steve Borchert Bertramstrasse 8 Phone: +33 (0) 1 64 02 67 67 ACE Master, Customer Service D-59557 Lippstadt Fax: +33 (0) 1 64 02 60 61 4115 Corporate Center Drive Germany Mobile: +33 (0) 6 11 59 15 55 Monroe NC 28110-1313 USA Phone: +49 (0) 89 8956 5322 Email: [email protected] Phone: Not Available Email: [email protected] Fax: +1 860 622 3300 Greg Raye Mobile: +1 954 257 9282 Jody Lindbo Business Development Director, Email: [email protected] Product Support Manager, Interiors, Customer Service, Monroe MRO Americas, Cargo Systems Cargo and Lighting Systems 3414 South Fifth Street 4115 Corporate Center Drive Phoenix AZ 85040 USA Monroe NC 28110-1313 USA Phone: +1 602 243 2214 Phone: +1 704 282 2546 Fax: Not Available Fax: +1 704 282 2581 Email: [email protected] Mobile: +1 980 328 3269 Email: [email protected]

CUSTOMER CONTACT GUIDE 17 CUSTOMER CONTACTS

Warranty Spacecraft Avionics, Sensors and Actuators ISR Systems Spacecraft Bus Components Astrid Matuschek 7 Technology Park Drive Special-Purpose Developments to Support MRO Manager, Interiors, Lighting Systems Westford MA 01886-3141 USA Critical Military and Commercial Space Bertramstrasse 8 Missions D-59557 Lippstadt Airborne Reconnaissance Cameras/ Germany Sensors, High, Medium and Low Stabilized Camera Systems Phone: +49 (0) 2941 7676 2801 Altitude, Digital and Film Stabilized Imaging Microgimbals Fax: +49 (0) 2941 7676 8257 Airborne Surveillance and Reconnaissance SWaP Shortwave Infrared Camera for Email: [email protected] Systems Unmanned Vehicles Autonomous Unmanned Air Systems Tactical Reconnaissance Sensors Mareike Kornek APDs TeraHertz Spectrometers Product Support Manager, Interiors, Attitude Systems Thermal Control Lighting Systems Autopilot Flight Management Systems Thrust Vector Control Bertramstrasse 8 Avalanche Photodiodes D-59557 Lippstadt Cameras Germany Chemical/Biological Agent Detection Business Development/Program Phone: +49 (0) 89 8956 5322 Chemical Detection Scanner Modules Management/Sales and Marketing Fax: Not Available Data Links and Ground Stations Email: [email protected] Dual Spectral Band Sensors Charles D. Cox Electro-Optical Products and Systems for Director, Special Programs Tammy Skinner Critical Military Missions 100 Wooster Heights Road Coordinator/Group Leader, Customer Service Electro-Optical Products and Systems for Danbury CT 06810-7589 USA 4115 Corporate Center Drive Military and Commercial Space Missions Phone: +1 203 796 7023 Monroe NC 28110-1313 USA Flight Management Systems Fax: +1 203 797 5114 Phone: +1 704 282 2689 Focal Plane Arrays Email: [email protected] Fax: Not Available Image Fusion Mobile: Not Available Imagers Email: [email protected] Julie Heinneman Imaging Systems Marketing Support Manager, ISR Systems Image Reference Library (Cloud Cap Technology and Sensors Unlimited) Inertial Measurement Sensors 205 Wasco Loop Integrated Product Support: Field Service Suite 202 Engineers; Technical Manuals; Training Hood River OR 97031-1270 USA and Test Equipment Phone: +1 541 387 2120, ext. 248 Intelligence Exploitation Systems Email: [email protected] Indium Gallium Arsenide InGaAs Laser Warning Systems Linear Arrays Missile and Launch Vehicles Multispectral Imaging (MSI) Sensors Near-Infrared Night Vision NIR Optical Products Payloads and Payload Subsystems Persistent Surveillance Sensors, Wide Area Photodetectors Power Generation, Management and Distribution Precision Optics Processing, Exploitation and Dissemination Satellite and Launch Vehicle Electronics Sensing and Detection Shortwave Infrared (SWIR)

18 UTC AEROSPACE SYSTEMS Julie Mears Customer Service/Customer Support Kevin Raftery Marketing Communications Manager Vice President and General Manager Malvern Hills Science Park Karen Jeffers 7 Technology Park Drive Geraldine Road Marketing Communications Specialist Westford MA 01886-3141 USA Malvern, Worcester WR14 3SZ 330 Carter Road Phone: +1 978 490 2182 UK Suite 100 Fax: +1 978 490 2809 Phone: +44 (0) 1684 899777 Princeton NJ 08540-5914 USA Email: [email protected] Email: [email protected] Phone: +1 609 333 8208 Fax: +1 609 333 8100 Al Allard Larry Cassidy Email: [email protected] Vice President and General Manager, Attitude Sensing Systems ISR Systems (Sensors Unlimited) 100 Wooster Heights Road Senior Management 330 Carter Road Danbury CT 06810-7589 USA Suite 100 Phone: +1 203 797 2314 Thomas Bergeron Princeton NJ 08540-5914 USA Email: [email protected] President Phone: +1 609 333 8236 7 Technology Park Drive Fax: +1 6609 333 8100 Robert Jones Westford MA 01886-3141 USA Email: [email protected] PRN Sales and Marketing, ISR Systems Phone: +1 978 490 2129 (Sensors Unlimited) Fax: +1 978 490 2808 Dave Imbrogno 330 Carter Road Email: [email protected] Director, Defense Systems Suite 100 100 Wooster Heights Road Princeton NJ 08540-5914 USA Andreas Nonnenmacher Danbury CT 06810-7589 USA Phone: +1 609 333 8377 Senior Vice President Phone: +1 203 797 6323 Fax: +1 609 333 8100 100 Wooster Heights Road Fax: +1 203 797 5114 Email: [email protected] Danbury CT 06810-7589 USA Email: [email protected] Phone: +1 203 797 5248 Martha Nicol Fax: +1 203 797 5114 Leslie Doody Director, Business Development Email: [email protected] Director, Finance 7 Technology Park Drive 7 Technology Park Drive Westford, MA 01886-3141 USA Westford, MA 01886-3141 USA Phone: +1 978 490 2290 Phone: +1 978 490 2290 Email: [email protected] Email: [email protected]

Larry Maver Jim Pawson International Airborne Reconnaissance Managing Director 7 Technology Park Drive Malvern Hills Science Park Westford MA 01886-3141 USA Geraldine Road Phone: +1 978 490 2159 Malvern, Worcester WR14 3SZ Fax: +1 978 490 2806 UK Mobile: +1 339 927 2310 Phone: +44 (0) 1684 899779 Email: [email protected] Email: [email protected]

CUSTOMER CONTACT GUIDE 19 CUSTOMER CONTACTS

Dr. Richard Wileman Theo Makriyannis International Business Development Director Landing Gear Value Stream Manager, Q400, Malvern Hills Science Park 6225 Oak Tree Boulevard Aftermarket Landing Gear Geraldine Road Independence OH 44131-2509 USA 1400 South Service Road, West Malvern, Worcester WR14 3SZ Oakville L6L 5Y7 ON UK Field Service Canada Phone: +44 (0) 1684 899797 Landing Systems Phone: +1 905 825 7889 Email: [email protected] Fax: +1 905 825 6320 Email: [email protected] Spares Administration 24-7 AOG Service Simon Stewart Dave Imbrogno Value Stream Manager, Boeing, Aftermarket UTC Aerospace Systems Customer Director, Precision Engagement Systems Landing Gear Response Center (CRC): 1400 South Service Road, West 100 Wooster Heights Road Phone: +1 877 808 7575 Danbury CT 06810-7589 USA Oakville L6L 5Y7 ON (Outside U.S.: +1 860 654 2500) Canada Phone: +1 203 797 6323 Email: [email protected] Fax: +1 203 797 5114 Phone: +1 905 469 2798 Email: [email protected] Fax: +1 905 825 6320 Customer Service/Customer Support Email: [email protected] Warranty Selin Gokceokan Field Service/Technical Support Senior Program Manager, Dave Imbrogno Landing Gear Services Michel Babin Director, Defense Systems 5415 North Service Road Director, Technical Services Aftermarket, 100 Wooster Heights Road Burlington L7L 5H7 ON Landing Systems Danbury CT 06810-7589 USA Canada 1400 South Service Road, West Phone: +1 203 797 6323 Phone: +1 905 319 3006, ext. 6224 Oakville L6L 5Y7 ON Fax: +1 203 797 5114 Fax: +1 905 319 2249 Canada Email: [email protected] Email: [email protected] Phone: +1 905 825 6326 Fax: +1 905 825 6326 Lawrence Nyman Mike Hart Mobile: +1 905 407 1012 Value Stream Manager, CRJ, QC Manager Email: [email protected] Aftermarket Landing Gear 330 Carter Road 1400 South Service Road, West Suite 100 Senior Management Oakville L6L 5Y7 ON Princeton NJ 08540-5914 USA Canada Phone: +1 609 333 8371 Jim Wharton Phone: +1 905 469 2773 Mobile: +1 609 213 7167 President, Landing Systems Fax: +1 905 825 6320 Email: [email protected] 101 Waco St Email: [email protected] Troy, OH 45373-0340 USA Phone: +1 937 440 2182 Raman Malik Email: [email protected] Value Stream Manager, A380 and Gulfstream, Aftermarket Landing Gear 1400 South Service Road, West Oakville L6L 5Y7 ON Canada Phone: +1 905 469 7959 Fax: +1 905 825 6320 Email: [email protected]

20 UTC AEROSPACE SYSTEMS Richard Jones Spares Administration Director, Boeing Programs, Propeller Systems Landing Systems Bob Corbeil Avenue Ratier 101 Waco Street Director, Landing Gear Spares and MRO, B.P. No. 2 P.O. Box 340 Material Planning F-46101 Figeac Cedex Troy, OH 45373-3872 USA 1400 South Service Road, West France Phone: +1 973 440 3364 Oakville L6L 5Y7 ON Fax: +1 973 440 5399 Canada Cabin Equipment Email: [email protected] Phone: +1 905 465 4588 Cockpit Controls Fax: +1 905 825 6320 Propeller Frank Karakas Email: [email protected] Trimmable Horizontal Stabilizer Actuator General Manager, Airbus Landing Systems Systems 1400 South Service Road, West John Ryan Oakville L6L 5Y7 ON Manager, Military Aftermarket, Canada Landing Gear 24-7 AOG Service Phone: +1 905 825 1572 6225 Oak Tree Boulevard Fax: +1 905 825 1583 Independence OH 44131-2509 USA UTC Aerospace Systems Customer Email: [email protected] Phone: +1 216 429 4179 Response Center (CRC): Fax: +1 216 429 4800 Phone: +1 877 808 7575 Matt Maurer Email: [email protected] (Outside U.S.: +1 860 654 2500) General Manager, Military Programs, Email: [email protected] Landing Systems Warranty 101 Waco Street Troy, OH 45373-0340 USA Warranty, Contracts and Pricing Business Development/Program Phone: +1 937 440 3332 Phone: Not Available Management/Sales and Marketing Fax: +1 817 808 6022 Email: [email protected] Email: [email protected] Francois Gaiani Commercial and Contracts Director, Lindsay Gault Propellers, Cabin Equipment, Service Center Site Leaders Warranty Administrator, A380/Boeing, Landing Gear Cockpit Controls, THSA Adam Payne 1400 South Service Road, West Avenue Ratier Site Director, Landing Gear Services Oakville L6L 5Y7 ON B.P. No. 2 5415 North Service Road Canada F-46101 Figeac Cedex Burlington L7L 5H7 ON Phone: +1 905 465 4584 France Canada Fax: +1 905 825 6320 Phone: +33 (0) 5 65 50 50 63 Phone: +1 905 592 6239 Email: [email protected] Fax: +33 (0) 5 65 34 23 63 Fax: +1 905 319 2249 Email: [email protected] Email: [email protected] Sherrie McKay Senior Warranty Administrator, Nicolas Lerisson Regional, Landing Gear Aftermarket Director 1400 South Service Road, West Avenue Ratier Oakville L6L 5Y7 ON B.P. No. 2 Canada F-46101 Figeac Cedex Phone: +1 905 465 4108 France Fax: +1 905 825 6320 Phone: +33 (0) 5 65 50 50 12 Email: [email protected] Fax: +33 (0) 5 65 34 51 51 Email: [email protected]

CUSTOMER CONTACT GUIDE 21 CUSTOMER CONTACTS

Customer Service/Customer Support Spares Administration Sensors and Integrated Gilles Tremoulet Stephanie Maniaval Systems Business Development, Customer Spare Manager, Propellers, Cabin Equipment, 14300 Judicial Road Support Propellers, Cabin Equipment, Cockpit Controls, THSA Burnsville Cockpit Controls, THSA Avenue Ratier MN 55306-4898 USA Avenue Ratier B.P. No. 2 B.P. No. 2 F-46101 Figeac Cedex Air Data Sensors and Sensing Systems F-46101 Figeac Cedex France Aircraft Data Management France Phone: +33 (0) 5 65 50 50 14 Angle of Attack and Stall Warning Systems Phone: +33 (0) 5 65 50 50 51 Fax: +33 (0) 5 65 34 51 15 Avionics Fax: +33 (0) 5 65 34 51 15 Email: [email protected] Cargo Winches Email: [email protected] De-Icing and Ice Protection Systems Electro-Mechanical Actuation Systems Spares Ordering, Pricing Electronic Flight Bags Field Service/Technical Support Avenue Ratier B.P. No. 2 F-46101 Figeac Cedex Engine Sensors and Sensing Suites Corinne Dayde France Fire Detection and Protection Systems Technical Support Manager, Propellers, Phone: +33 (0) 5 65 50 50 14 Fuel Measurement and Management Cabin Equipment, Cockpit Controls, THSA Fax: +33 (0) 5 65 34 51 15 Systems Avenue Ratier Email: [email protected] Guidance Navigation and Control Systems B.P. No. 2 Health and Usage Management Systems F-46101 Figeac Cedex Warranty (HUMS) France Micro-Electro-Mechanical Systems Phone: +33 (0) 5 65 50 51 28 Florian Fajou (MEMS) Fax: +33 (0) 5 65 34 51 15 Warranty Administrator, Propellers, Potable Water Systems Email: [email protected] Proximity Sensing Systems Cabin Equipment, Cockpit Controls, THSA Rate Gyros and Inertial Sensors Avenue Ratier Rescue Hoists Service Center Site Leaders B.P. No. 2 SmartProbe (R) Air Data Systems F-46101 Figeac Cedex Francois Mestre Smoke Detection Systems France MRO Operation Manager, Propellers, Phone: +33 (0) 5 65 50 59 70 Specialty Composites and Heaters Cabin Equipment, Cockpit Controls, THSA Fax: +33 (0) 5 65 34 51 15 Temperature Sensors Avenue Ratier Email: [email protected] Video Security and Surveillance Systems B.P. No. 2 Windshield Wiper Systems F-46101 Figeac Cedex France Phone: +33 (0) 5 65 50 52 82 24-7 AOG Service Fax: +33 (0) 5 65 50 04 02 Email: [email protected] UTC Aerospace Systems Customer Response Center (CRC) David Ravello Phone: +1 877 808 7575 Repair Business Sales Manager , Propellers, (Outside U.S.: +1 860 654 2500) Email: [email protected] Cabin Equipment, Cockpit Controls, THSA Avenue Ratier Business Development/Program B.P. No. 2 Management/Sales/Marketing F-46101 Figeac Cedex France Sensors and Integrated Systems (US) Phone: +33 (0) 5 65 50 52 66 250 Knotter Drive Fax: +33 (0) 5 65 34 51 15 Cheshire CT 06410-1137 USA Email: [email protected] Phone: +1 203 205 3500 Fax: +1 203 205 6912 Email: [email protected]

22 UTC AEROSPACE SYSTEMS Sensors and Integrated Systems (UK) Bruce Seitz Lindsey Pepperine Clittaford Road Director, Global Customer Management, Aftermarket Military Customer Support, Southway Commercial, Military, Rotorcraft, Engine, Military Programs, Vermont Plymouth, Devon PL6 6DE RBGA and Integrators OEM and Aftermarket 100 Panton Road UK Business, The Americas and Australia Vergennes VT 05491-1008 USA Phone: +44 (0) 1752 695695 14457 Old Creek Road Phone: +1 802 877 4553 Email: [email protected] San Diego CA 92131 USA Fax: +1 802 877 4114 Phone: +1 858 774 1382 Email: [email protected] Michael Weber Mobile: +1 858 774 1382 (Acting) Vice President and General Manager, Email: [email protected] Angela Putnam Global Customer Management, Commercial, Aftermarket Military Customer Support, Military, Rotorcraft and Engine OEM and Customer Service/ Military Programs, Vermont Aftermarket Business, China Customer Support 100 Panton Road Lochhamerstrasse 13 Vergennes VT 05491-1008 USA D-82152 Martinsried Ben Weimert Phone: +1 802 877 4577 Germany Commercial/Regional Customer Support, Fax: +1 802 877 4114 Phone: +49 (0) 89 8956 5310 Aftermarket Customer Support, Minnesota Email: [email protected] Fax: +49 (0) 89 8956 5340 14300 Judicial Road Mobile: +49 (0) 151 43900048 Burnsville MN 55306-4898 USA Bernie McDonald Email: [email protected] Phone: +1 952 892 8354 Military Customer Support Fax: +1 952 892 4949 14300 Judicial Road Daniel Eckert Email: [email protected] Burnsville MN 55306-4898 USA Director, Global Customer Management, Phone: +1 952 892 4243 Commercial, Military, Rotorcraft and Engine Fax: +1 952 892 4949 Aftermarket Business, Europe, Middle East, Dave Baker Senior Representative, Customer Service, Email: [email protected] Africa, CIS and India Aftermarket Customer Support, California Lochhamerstrasse 13 2727 East Imperial Highway D-82152 Martinsried Jessica Stillion Brea CA 92821-6713 USA Military Customer Support, Ohio Germany Phone: +1 714 984 1510 1555 Corporate Woods Parkway Phone: +49 (0) 89 8956 5316 Fax: +1 714 984 1675 Uniontown OH 44685-8799 USA Fax: +49 (0) 89 8956 5340 Email: [email protected] Phone: +1 330 374 2306 Mobile: +49 (0) 175 5707386 Email: [email protected] Email: [email protected] Michaela Dillon Commercial/Regional Customer Support, Bernd Ewers Field Service/Technical Support Aftermarket Customer Support and Military Director, Global Customer Management, Programs, Vermont Commercial, Military, Rotorcraft, Engine, John Newman 100 Panton Road Field Service Engineer, Southern US, Central RBGA and Integrators OEM Business, Vergennes VT 05491-1008 USA and Southern South America Europe, Middle East, Africa, CIS and India Phone: +1 802 877 4422 Corinth TX 76210 USA 22, Chemin de la Crabe Fax: +1 802 877 4114 Phone: +1 940 497 8258 F-31027 Toulouse Email: [email protected] Fax: +1 940 497 8258 France Email: [email protected] Phone: +33 (0) 561 305 814 Fax: +33 (0) 561 305 810 Cathy Noorlun Military Customer Support, Aftermarket Mobile: +33 (0) 689 953 233 Raphael Chambon Customer Support, Military Programs, Field Service Engineer, EMEA and India Email: [email protected] Minnesota 22, Chemin de la Crabe Wee Beng Koh 14300 Judicial Road B.P. 53223 Director, Global Customer Management, Burnsville MN 55306-4898 USA F-31027 Toulouse Cedex 3 Commercial, Military, Rotorcraft, OEM, Phone: +1 651 681 5853 France Aftermarket Business Fax: +1 952 892 4949 Phone: +33 (0) 5 61 30 5931 Area (ex. China) Email: [email protected] Email: [email protected] 41, Changi North Crescent 499638 Singapore Phone: +65 6580 6586 Fax: +65 6546 3040 Mobile: +65 981 65758 Email: [email protected]

CUSTOMER CONTACT GUIDE 23 CUSTOMER CONTACTS

Anthony Gange Jerry Hansard Field Support Product Support Engineer Senior Management Jacksonville FL 32259 USA 1555 Corporate Woods Parkway Phone: +1 904 477 4441 Uniontown OH 44685-8799 USA Justin Keppy Fax: +1 904 287 7808 Phone: +1 330 374 3708 President Email: [email protected] Email: [email protected] 14300 Judicial Road Burnsville MN 55306-4898 USA Andy Gocher Molly Stibaner Phone: +1 952 892 8118 Field Service Engineer, Rotorcraft, Europe Product Support Engineer Fax: +1 952 892 4800 Bridgend CF35 5LN 1555 Corporate Woods Parkway Email: [email protected] UK Uniontown OH 44685-8799 USA Phone: +44 (0) 1656 863587 Phone: +1 330 374 3496 Service Center Site Leaders Email: [email protected] Email: [email protected] David Schermer Product Support Rob Humble Manager, Installation and Maintenance Center Customer Support Engineer 6032 West Airport Drive Dave Baldwin 2727 East Imperial Highway P.O. Box 267 (Green, OH 44232) Director, Product Support Brea CA 92821-6713 USA North Canton OH 44720-1448 USA 100 Panton Road Phone: +1 714 984 1590 Phone: +1 330 784 5477 Vergennes VT 05491-1008 USA Email: [email protected] Fax: +1 330 494 4228 Phone: +1 802 877 4503 Email: [email protected] Fax: +1 802 877 4113 Tim Schreiner Email: [email protected] Product Support Engineer Duane Stine 14300 Judicial Road Manager, Service Center, Sensors and Inte- Greg Curler Burnsville MN 55306-4898 USA grated Systems, Minnesota Product Support Engineer Phone: +1 952 892 4303 14300 Judicial Road 100 Panton Road Email: [email protected] Burnsville MN 55306-4898 USA Vergennes VT 05491-1008 USA Phone: +1 952 892 8318 Phone: +1 802 877 4152 Shawn Tenney Fax: +1 952 892 4848 Fax: +1 802 877 4114 Product Support Engineer Email: [email protected] Email: [email protected] 100 Panton Road Vergennes VT 05491-1008 USA Joseph Beaudoin Russ Cynewski Phone: +1 802 877 4782 Manager, Service Center, Sensors and Product Support Engineer Fax: +1 802 877 4114 Integrated Systems, Vermont 100 Panton Road Email: [email protected] 100 Panton Road Vergennes VT 05491-1008 USA Vergennes VT 05491-1008 USA Phone: +1 802 877 4812 Tomomi Ueda Phone: +1 802 877 4941 Fax: +1 802 877 4114 Team Leader, Product Support Engineering Fax: +1 802 877 4114 Email: [email protected] 100 Panton Road Email: [email protected] Vergennes VT 05491-1008 USA Steve Donley Phone: +1 802 877 4506 Spares Administration Product Support Engineer Fax: +1 802 877 4114 100 Panton Road Email: [email protected] Miechelle Terranova Vergennes VT 05491-1008 USA IATA II and IATA III Manager, Commercial Phone: +1 802 877 4605 Quinn Moynihan Spares Administration Fax: +1 802 877 4114 Product Support 4747 Harrison Avenue Email: [email protected] 14300 Judicial Road Rockford IL 61125-7002 USA Burnsville MN 55306-4898 USA Phone: +1 815 226 6707 Phone: +1 952 892 4904 Fax: +1 860 660 6065 Email: [email protected] Email: [email protected]

Doug Detisch Technical Publications 14300 Judicial Road Burnsville MN 55306-4898 USA Phone: +1 952 892 4861 Email: [email protected]

24 UTC AEROSPACE SYSTEMS Cindy Schulz Bill Deuerling Darren Samplatsky IATA I Manager, Commercial Spares Power Management Human Space/ECLSS (Environmental Administration 4747 Harrison Avenue Controls and Life Support Systems) 4747 Harrison Avenue P.O. Box 7002 Advanced Technologies Business Development Rockford IL 61125-7002 USA Rockford IL 61125-7002 USA One Hamilton Road Phone: +1 815 226 6899 Phone: +1 815 394 3566 Windsor Locks CT 06096-1000 USA Fax: +1 860 660 6067 Mobile: +1 815 985 3931 Phone: +1 860 654 3112 Email: [email protected] Email: [email protected] Email: [email protected]

Bill Earnest Mark Lantzakis Space Systems Oil and Gas Maritime Systems 100 Wooster Heights Road 18054 Saturn Lane One Hamilton Road Danbury, CT 06810-7589 Suite 400 Windsor Locks CT 06096-1000 USA Houston TX 77058-3536 USA Phone: +1 860 654 3303 Actuation Phone: +1 281 333 8767 Mobile: +1 860 306 7930 Air Independent Fuel Cell Power Mobile: +1 281 217 3844 Email: [email protected] Atmosphere Monitoring Email: [email protected] Chemical/Biological Agent Detection (Maritime) Carl Nunziato Service Center Site Leaders Crewed Systems Maritime Systems Environmental Control and Life Support One Hamilton Road Peggy Guirgis (Maritime and Space) Windsor Locks CT 06096-1000 USA General Manager, Space and Defense Extravehicular Mobility Unit (Space Suit) Phone: +1 860 654 9886 One Hamilton Road Fire Detection and Suppression Mobile: +1 860 508 4247 Windsor Locks CT 06096-1000 USA Flight Software Email: [email protected] Phone: +1 860 654 4596 Launch Vehicles Mobile: +1 713 483 4507 PEM Fuel Cell Power Bill Keenan Email: [email protected] Power Generation, Management and Space Launch Systems Distribution 4747 Harrison Avenue Vladimir Jovanovic Sensing and Detection Systems P.O. Box 7002 General Manager, Space and Defense (Maritime and Space) Rockford IL 61125-7002 USA 4747 Harrison Avenue Space and Defense Systems Phone: +1 815 226 6329 P.O. Box 7002 Thermal Control Mobile: +1 815 904 4219 Rockford IL 61125-7002 USA Thrust Vector Control Email: [email protected] Phone: +1 815 226 3207 Universal Waste Management System Email: [email protected] Tim Nalette ECLSS (Environmental Controls and John Russo General Manager, Space and Defense Business Development/Program Life Support Systems) Advanced Technologies 2771 North Garey Avenue Management/Sales and Marketing One Hamilton Road Pomona CA 91767-1809 USA Windsor Locks CT 06096-1000 USA Phone: +1 281 333 8793 Gary Adamson Phone: +1 860 654 2403 Mobile: +1 281 853 4297 Email: [email protected] Advanced Technologies Email: [email protected] One Hamilton Road Eric Newman Windsor Locks CT 06096-1000 USA Mary Ann Grant Missile and Launch Vehicles Phone: +1 860 654 2646 General Manager, Space and Defense 555 Discovery Drive Email: [email protected] 18054 Saturn Lane Huntsville AL 35806 USA Suite 400 Phone: +1 256 922 2584 Houston TX 77058-3536 USA Roy Butler Mobile: +1 281 222 8668 Military Vehicles & Proprietary Programs Phone: +1 281 333 8708 Email: [email protected] One Hamilton Road Mobile: +1 281 908 9387 Windsor Locks CT 06096-1000 USA Email: [email protected] Phone: +1 860 654 4529 Mobile: +1 860 306 0721 Email: [email protected]

CUSTOMER CONTACT GUIDE 25 CUSTOMER CONTACTS

John Russo Mark Eckert Customer Service/Customer Support General Manager, Space and Defense Director, Regional Programs 18054 Saturn Lane 101 Waco Street Customer Service Suite 400 P.O. Box 340 Phone: Not Available Houston TX 77058-3536 USA Troy OH 45373-3872 USA Email: [email protected] Phone: +1 281 333 8793 Phone: +1 937 440 2354 Mobile: +1 281 853 4297 Email: [email protected] Steve Campbell Email: [email protected] Manager, Sustaining and Matt Schreiner Customer Support Engineering Director, Boeing Programs 101 Waco Street Wheels and Brakes 101 Waco Street P.O. Box 340 P.O. Box 340 Troy OH 45373-3872 USA Commercial, Regional, Troy OH 45373-3872 USA Phone: +1 937 440 2168 Business and Military Phone: +1 937 440-3241 Fax: +1 937 440 3344 101 Waco Street Email: [email protected] Email: [email protected] P.O. Box 340 Troy OH 45373-3872 USA Marcia Evers Ted Bouchier Director, Airline Sales, Americas Manager, Field Service Engineering Brake Control Systems 101 Waco Street 1400 South Service Road, West Carbon Braking Systems P.O. Box 340 Oakville ON L6L 5Y7 CANADA High Temperature Composites Troy OH 45373-3872 USA Phone: +1 905 825 1537 Phone: +1 937 440 2256 Email: [email protected] Fax: +1 937 440 3631 24-7 AOG Service Email: [email protected] Shelly Davis Manager, Customer Service UTC Aerospace Systems Customer Jay Spencer 101 Waco Street Response Center (CRC): Director, Airline Sales, Asia Pacific P.O. Box 340 Phone: +1 877 808 7575 101 Waco Street Troy OH 45373-3872 USA (Outside U.S.: +1 860 654 2500) P.O. Box 340 Phone: +1 937 440 2147 Email: [email protected] Troy OH 45373-3872 USA Email: [email protected] Phone: +1 937 440 0100 Business Development/Program Fax: +1 937 440 3854 Product Support Management/Sales and Marketing Email: [email protected] Tony Yannielli Jeff Atkinson Richard Zita Military Product Support Engineer Director, Military Programs Director, Business Programs 101 Waco Street 101 Waco Street 1400 South Service Road, West P.O. Box 340 P.O. Box 340 Oakville, ON L6L 5Y7 CANADA Troy OH 45373-3872 USA Troy OH 45373-3872 USA Phone: +1 905 825 1518 Phone: +1 937 440 3214 Phone: +1 937 440 3221 Email: [email protected] Email: [email protected] Fax: +1 937 440 3831 Email: [email protected] Tony Baker Product Support Shawn McChesney Boundary Point Director, Airline Sales, Europe, Middle East, Boundary Way Africa and India Hemel Hempstead, Hertfordshire HP2 7SU 101 Waco Street UK P.O. Box 340 Phone: +44 1442 430740 Troy OH 45373-3872 USA Fax: +44 1442 430756 Phone: +1 937 440 2411 Email: [email protected] Fax: +1 937 440 5307 Email: [email protected]

26 UTC AEROSPACE SYSTEMS Ben Ee Ernie D'Amico Joe Norsworthy Product Support General Manager, MRO and Service Service Center Site Leader 41 Changi North Crescent 101 Waco Street 7100 Intermodal Drive 499638 Singapore P.O. Box 340 Suite G Phone: +65 6580 6239 Troy OH 45373-3872 USA Louisville KY 40258-2882 USA Fax: +65 6546 3040 Phone: +1 937 440 2205 Phone: +1 502 995 3353 Email: [email protected] Fax: +1 937 440 3250 Fax: +1 502 995 3167 Email: [email protected] Mobile: +1 502 718 1876 Rene Villanueva Email: [email protected] Product Support Cory May Oriente 182 #300 General Manager, Airline Sales Joe Norsworthy Col Moctezuma, 2a. Secc 101 Waco Street Service Center Site Leader 15530 Mexico City, D.F. P.O. Box 340 7016 Pueblo Street Mexico Troy OH 45373-3872 USA Suite B Phone: +52 (0) 55 5785 2682 Phone: +1 937 440 2396 Wichita KS 67209-2937 USA Fax: +52 (0) 55 5785 2682 Email: [email protected] Phone: +1 316 943 4280 Email: [email protected] Fax: +1 316 943 2848 Richard Jones Mobile: +1 502 718 1876 Adrian Lee General Manager, Boeing Programs, Email: [email protected] Product Support Landing Systems Japan Airlines Maintenance-Kiso Building 101 Waco Street Tony Tsang Room 737, 7th Floor P.O. Box 340 Service Center Site Leader 1-6-3- Haneda Airport Troy OH 45373-3872 USA 1st Floor, 80 Chun Choi Ota-ku, Tokyo 144-0041 Phone: +1 937 440 3364 Tseung Kwan O Industrial Estate Japan Fax: +1 937-440-5399 Tseung Kwan O Phone: +81 (0) 90 9100 1056 Email: [email protected] Sai Kung District, New Territories Fax: +860 353 4187 Hong Kong Mobile: +81 (0) 90 9100 1056 Service Center Site Leaders People's Republic of China Email: [email protected] Phone: +852 (0) 2682 9293 Hosrow Bordbar Fax: +852 (0) 2683 0163 Lawrence Yik Service Center Site Leader Email: [email protected] Product Support 9920 Freeman Avenue Unit 6-7, 1/F, World Trade Square Santa Fe Springs CA 90670-3421 USA Warranty 21 On Lok Mun Street Phone: +1 562 944 4441 Fanling, New Territories, Hong Kong Fax: +1 562 944 7902 Doug Chitwood Phone: Not Available Mobile: +1 949 275 6141 Manager, Product Services Mobile: +852 6122 9714 Email: [email protected] 101 Waco Street Fax: +852 2683 0163 P.O. Box 340 Email: [email protected] Howard English Troy OH 45373-3872 USA Service Center Site Leader Phone: +1 937 440 3216 Senior Management Boundary Point Fax: +1 937 440 3253 Boundary Way Email: [email protected] Jim Wharton Hemel Hempstead, Hertfordshire HP2 7SU President UK 101 Waco Street Phone: +44 1442 430740 P.O. Box 340 Fax: +44 1442 430756 Troy OH 45373-3872 USA Email: [email protected] Phone: +1 937 440 2182 Fax: +1 937 440 2492 Joe Khoury Email: [email protected] Service Center Site Leader Wetherill Service Center 29C Davis Road Wetherill Park NSW 2164 Australia Phone: +61 (0) 2 9723 2100 Fax: +61 (0) 2 8781 0801 Email: [email protected]

CUSTOMER CONTACT GUIDE 27 CAGE CODE REFERENCE

Table of Contents

Actuation Systems...... 29 Aerostructures ...... 29 Engineered Polymer Products ...... 29 Air Management Systems ...... 29 Customer Service ...... 29 Engine Components ...... 30 Engine Control Services ...... 31 Interiors...... 31 ISR Systems ...... 31 Landing Gear ...... 32 Propeller Systems ...... 32 Sensors and Integrated Systems ...... 32 Space Systems...... 33 Wheels and Brakes ...... 33

Any change requests to this document should be forwarded to: [email protected] CAGE CODE REFERENCE

Actuation Systems Cage Code: 51563 Facility Site: Military Contact: John Torelli Cage Code: K0377 Phone: +1 619 691 2107 Cage Code: K0642 Email: [email protected] Facility Site: Wolverhampton Location: West Midlands, UK Cage Code: 5D386 Phone: +44 9 (0) 1902 624644 Facility Site: Aerostructures Contact: Jan Messina Cage Code: FA3T1 Phone: +1 619 691 2144 Facility Site: St. Ouen l’Aumone Email: [email protected] Location: Paris, France Phone: +33 (0) 1 34 32 63 00 Engineered Polymer Products Cage Code: OBBK9 Cage Code: F1688 Facility Site: Engineered Polymer Products Facility Site: Vernon Location: Jacksonville, FL USA Location: Saint-Marcel, France Phone: +33 (0) 2 32 64 70 00 Air Management Systems Cage Code: A0076 Facility Site: Torino, Brugherio and Luserna Cage Code: 73030 (Military) Location: Italy Location: Windsor Locks, CT USA Contact: Elaine Jones Cage Code: K0659 Phone: +1 860 654 3321 Facility Site: Claverham Email: [email protected] Location: Bristol, Claverham UK Phone: +44 1934 839331 Nord-Micro Email: [email protected] Cage Code: C0002 Location: Frankfurt, Germany Cage Code: 99167 Office Hours: 7:00 AM - 5:00 PM Central European Facility Site: Rockford Time Zone (GMT + 01:00) Location: Rockford, IL USA Website: www.nord-micro.de Office Hours: 7:30 AM - 4:30 PM Central Time Zone (GMT - 06:00) Phone: +49 6109 303 435 or 230 or 229 Website: www.myhs.com Fax: +49 6109 303 641 Phone: +1 815 226 6481 Email: [email protected] Fax: +1 815 226 2624 SITA: FRANOCR SITA: HVNHT7X Aerostructures Customer Service Cage Code: 3TAH8 Cage Code: 51563 Facility Site: Monroe (Repair) Facility Site: Aerostructures Location: Monroe, NC USA Location: Chula Vista, CA USA Phone: +1 704 282 2546 Office Hours: 24/7/365 Website: www.parts.asg.goodrich.com Cage Code: 4PCY6 Phone: +1 619 691 2006 Facility Site: Monroe (Spares) +1 619 691 2089 (24/7 AOG Support) Location: Monroe, NC USA Fax: +1 619 691 6195 Email: [email protected] Cage Code: Z1170 SITA: SANRHCR Facility Site: Sydney Location: Sydney, Australia Phone: +61 (0) 2 9315 3700

Cage Code: FAUX2 Facility Site: Paris Location: Paris, France Phone: +33 (0) 1 64 02 67 67

CAGE CODE REFERENCE 29 CAGE CODE REFERENCE

Cage Code: FAOD3 Cage Code: 0VUU6 Facility Site: Dijon Repair Station SAS Facility Site: Puerto Rico Location: Dijon, France Location: Santa Isabel, Puerto Rico Phone: +33 (0) 3 80 38 35 60 Phone: +1 787 845 4343 Email: [email protected] Email: [email protected]

Cage Code: HOC11 Cage Code: QB470 Facility: Maastricht Repair Station Facility Site: Fuel Accessory Service Technology (FAST) Location: Maastricht, The Netherlands Location: Singapore Phone: +31 (0) 43 358 8893 Phone: +65 654 613 50 Email: [email protected] Email: [email protected]

Cage Code: SCA12 Cage Code: QB353 Facility Site: Xiamen Facility Site: Pacific Aerospace (Pte) Ltd. Location: Xiamen, People’s Republic of China Location: Singapore Phone: +86 (0) 59 2573 0089 Phone: +65 6249 6559 Email: [email protected] Cage Code: QB396 Facility Site: Singapore Cage Code: Y0206 Location: Singapore Facility: Malaysia Repair Centre Phone: +65 6545 9975 Location: Selangor, Malaysia Phone: +60 (0) 3 3344 3000 Cage Code: U1603 Email: [email protected] Facility Site: Marston Aerospace Limited Location: Wolverhampton, UK Cage Code: SZ086 Phone: +44 (0) 190 257 2704 Facility Site: Xiamen Email: [email protected] Location: Xiamen, Fujian China Phone: +86 (0) 592 570 3908 Cage Code: S9859 Email: george.pan@utas.utc.com Facility Site: Shannon Repair Station Location: Clare, Ireland Engine Components Phone: +353 (0) 61 707 141 Email: [email protected] Delavan, Inc. Cage Code: 71895 Cage Code: SCG62 Facility Site: Fuel Injection Systems Facility Site: Dubai Location: West Des Moines, IA USA Location: Dubai, United Arab Emirates Phone: +1 515 274 1561 Phone: +971 (0) 4 810 1500 Aero Blades and Vanes Cage Code: K0131 Cage Code: 58556 Facility Site: Shirley Facility Site: Aero Blades and Vanes Location: Solihull, UK Location: Phoenix, AZ USA Cage Code: 1VJX1 Delavan, Inc. Facility Site: Miramar Repair Station Cage Code: 1CR56 Location: Hollywood, FL USA Facility Site: Engine Controls Phone: +1 815 226 6949 Location: Carroll, IA USA Email: [email protected] Blades and Vanes Cage Code: OCAM5 Cage Code: 3Z433 Facility Site: Phoenix Repair Station Location: Peabody, MA USA Location: Phoenix, AZ USA Phone: +1 978 532 2350 Phone: +1 602 462 2636 Email: [email protected]

30 UTC AEROSPACE SYSTEMS Power Transmission Systems Cage Code: 17610 Cage Code: 99551 Facility Site: Propulsion Systems Facility Site: Power Transmission Systems Location: Fairfield, CA USA Location: Rome, NY USA Phone: +1 315 838 1480 Cage Code: 31218 Facility Site: COS Manufacturing/Specialty Seating Systems Engine Control Services Location: Colorado Springs, CO USA Website: www.parts.interiors.goodrich.com Phone: +1 719 380 0020 Cage Code: U9231 Email: [email protected] Facility Site: Marston Green Location: Birmingham, UK Cage Code: 31645 Facility Site: Cargo Systems Cage Code: C0297 Location: Jamestown, ND USA Facility Site: Neuss Website: www.parts.interiors.goodrich.com Location: Neuss, Germany Email: [email protected] Phone: +49 (0) 2131 953 0 Cage Code: D8095 (Goodrich Lighting Systems GmbH) Interiors Cage Code: DD704 (airsigna GmbH + Co. KG) Cage Code: K0673 (Page Aerospace) Cage Code: 0ACH4 Facility Site: Lighting Systems Facility Site: Interiors Headquarters and Evacuation Systems Location: Lippstadt, Germany Location: Phoenix, AZ USA Website: www.parts.interiors.goodrich.com Office Hours: 7:30 AM - 4:30 PM Mountain Time Zone (GMT - 06:00) Phone: +49 (0) 2941 7676 0 Website: www.parts.interiors.goodrich.com Email: [email protected] Phone: +1 602 232 4000 Fax: +1 602 794 8786 Cage Code: IT3K6 Facility Site: WINSLOW Life Raft Company Cage Code: 0ACH4 Location: Lake Suzy, FL USA Facility Site: Evacuation Systems Website: www.winslowliferaft.com Location: Phoenix, AZ USA Phone: +1 941 613 6666 Website: www.parts.interiors.goodrich.com Email: [email protected] Email: [email protected] ISR Systems Cage Code: 0EXK2 Facility Site: Cabin Seating Systems Cage Code: 05WL4 Location: Peshtigo, WI USA Facility Site: ISR Systems Phone: +1 715 582 4517 Location: Westford, MA USA Email: [email protected] Website: www.parts.interiors.goodrich.com Cage Code: 1D568 Facility Site: Surveillance and Reconnaissance Systems Cage Code: 7PSW4 Location: Beale AFB, CA USA Facility Site: Booth Veneers Location: Jeffersonville, IN, USA Cage Code: 47PP5 Website: http://boothveneers.com/ Facility Site: Rockford Phone: +1 812 704 5200 Location: Rockford, IL USA Email: [email protected] Cage Code: 8F963 Cage Code: 55438 Facility Site: ISR Systems Facility Site: Lighting Systems Location: Danbury, CT USA Location: Phoenix, AZ USA Website: www.parts.interiors.goodrich.com Cage Code: 0TGF6 Phone: +1 602 243 2200 Facility Site: SUI Email: [email protected] Location: Princeton, NJ USA

CAGE CODE REFERENCE 31 CAGE CODE REFERENCE

Cage Code: 1TR27 Cage Code: 63395 Facility Site: Cloud Cap Technology Facility Site: Sensors and Integrated Systems Location: Hood River, OR USA Location: Cheshire, CT USA Phone: +1 203 250 3697 Cage Code: KCQ22 Facility Site: ISR Systems Cage Code: 61423 Location: Malvern, UK Facility Site: Sensors and Integrated Systems (Fire Protection Systems) Landing Gear Location: Wilson, NC USA Phone: +1 252 246 7004 Cage Code: 13002 Cage Code: 0AJJ0 Facility Site: Independence Facility Site: Sensors and Integrated Systems Location: Independence, OH USA Location: Uniontown, OH USA Phone: +1 330 374 3040 Cage Code: 1RYZ3 Facility Site: Landing Gear Services Cage Code: 89305 Location: Miami Gardens, FL USA Facility Site: Sensors and Integrated Systems Location: Vergennes, VT USA Cage Code: 02KZ1 Phone: +1 802-877-4000 Facility Site: Landing Gear Services Location: Burlington, ON Canada Cage Code: 3K820 Facility Site: Sensors and Integrated Systems Cage Code: 02121 Location: Union, WV USA Facility Site: Landing Gear Phone: +1 304 772 3062 Location: Oakville, ON Canada Cage Code: F9211 Propeller Systems Facility Site: Sensors and Integrated Systems (Fire Protection Systems), L’Hotellier Cage Code: F0221 Location: Antony Cedex, France Facility Site: Ratier Figeac Phone: +011 331 5559 0948 Location: Figeac, France Office Hours: 8:00 AM - 5:30 PM (GMT +1:00) Cage Code: FA3T1 Phone: +33 (0) 5655 05014 Cage Code: F6103 Fax: +33 (0) 5655 05115 Facility Site: Sensors and Integrated Systems Email: [email protected] Location: St. Ouen l’Aumone, France Sensors and Integrated Systems Cage Code: D4394 Facility Site: Sensors and Integrated Systems (Fire Protection Systems), Kidde Deugra Cage Code: 59885 Location: Ratingen, Germany Facility Site: Sensors and Integrated Systems Phone: +011 49 2102 405113 Location: Burnsville, MN USA Phone: +1 952 892 4000 Cage Code: K1536 Facility Site: Sensors and Integrated Systems Cage Code: 3HRL4 (Fire Protection Systems), Kidde Graviner Cage Code: 3SDT5 Location: Berkshire, UK Facility Site: Sensors and Integrated Systems Phone: +011 441 753 766 261 Location: Brea, CA USA Phone: +1 714 984 1461

32 UTC AEROSPACE SYSTEMS Cage Code: U6441 Cage Code: U8539 Facility Site: Sensors and Integrated Systems Location: Plymouth, UK Phone: +011 44 01752 695695 Space Systems

Cage Code: 73030 Facility Site: Windsor Locks Location: Windsor Locks, CT USA

Cage Code: 71120 Facility Site: Houston Location: Houston, TX USA Wheels and Brakes

Cage Code: 97153 Facility Site: Wheel and Brake Location: Troy, OH USA Office Hours: 7:30 AM - 4:15 PM Eastern Time Zone Website: https://customers.goodrich.com Phone: +1 937 339 3811 Fax: +1 937 440 5315 Email: [email protected]

Cage Code: 1Y2V1 Facility Site: Wheel and Brake Service Center Location: Santa Fe Springs (Los Angeles), CA USA Phone: +1 562 944 4441

CAGE CODE REFERENCE 33 For additional information: Four Coliseum Centre 2730 West Tyvola Road Charlotte, NC 28217-4578 USA 10/2017 www.utcaerospacesystems.com ccg.indd