CUSTOMER CONTACT GUIDE utcaerospacesystems.com CUSTOMER CONTACT GUIDE Table of Contents Customer Support Teams Actuation Systems ............................................................ 4 Customer Strategy and Growth .......................................... 6 Aerostructures ................................................................... 6 Air Management System .................................................... 8 Customer Service .............................................................. 8 Electric Systems .............................................................. 10 Engine Components ........................................................ 11 Engine Control Services .................................................. 12 Engineered Polymer Products ......................................... 12 Government Programs .................................................... 13 Headquarters .................................................................. 13 Interiors ........................................................................... 14 ISR Systems .................................................................... 18 Landing Gear .................................................................20 Propeller Systems ..........................................................21 Sensors and Integrated Systems ......................................22 Space Systems ...............................................................25 Wheels and Brakes ..........................................................26 Cage Code Reference All Locations ...............................................................28-33 Any change requests to this document should be forwarded to: [email protected] 2 UTC AEROSPACE SYSTEMS UTC Aerospace Systems is one of the world’s largest suppliers of technologically advanced aerospace and defense products. We design, manufacture and service best-in-class products and systems for commercial, regional, business and military aircraft, helicopters and other platforms. This booklet provides points of contact for every UTC Aerospace Systems division to assist you with all your needs be it product support, maintenance services, or spares provisioning. We hope you find it a valuable resource. Where ingenuity takes off™ www.utcaerospacesystems.com [email protected] CUSTOMER CONTACT GUIDE 3 CUSTOMER CONTACTS Sabine Leppert David Watkiss Actuation Systems OE Sales Manager, Airbus Germany, Programme and Contract Manager, Stafford Road, Fordhouses Actuation Large Commercial and Composites Actuation Services Wolverhampton 106, rue Fourny Stafford Road, Fordhouses WV10 7EH F-78530 Buc Wolverhampton WV10 7EH UK France UK Phone: +33 (0) 1 39 20 53 03 Phone: +44 (0) 1902 624761 Advanced Carbon Fiber Composites Fax: +33 (0) 1 39 20 52 96 Fax: +44 (0) 1902 782197 Engine Actuation Mobile: +33 (0) 6 23 80 76 98 Mobile: +44 (0) 7887 635455 Environmental Control Systems Email: [email protected] Email: [email protected] Field Service Flight Controls Jean-Guy Mutez Field Service/Technical Support Missile Actuation Systems Business Development Manager, Helicopters, Nacelle Actuation Actuation Military and Helicopter Kelvin Tong Rotor Actuation 106, rue Fourny Product Specialist, Actuation Services Specialty Products F-78530 Buc Singapore Thrust Reverser Actuation France Phone: +65 65 45 99 75 Utility Actuation Phone: +33 (0) 1 39 20 52 20 Fax: +65 65 80 59 58 Mobile: +33 (0) 6 21 88 63 46 Mobile: +65 90 66 00 66 Email: [email protected] Email: [email protected] 24-7 AOG Service Customer Service/Customer Support Product Support UTC Aerospace Systems Customer Sanjay Patel Peter Murray Response Center (CRC): Account Manager, Actuation Services Engineering Director, Actuation Systems Phone: +1 877 808 7575 Stafford Road, Fordhouses Stafford Road, Fordhouses (Outside U.S.: +1 860 654 2500) Wolverhampton WV10 7EH Wolverhampton WV10 7EH Email: [email protected] UK UK Phone: +44 (0) 1902 624384 Phone: +44 (0) 1902 62 4625 Business Development/Program Email: [email protected] Fax: +44 (0) 1902 782 197 Management/Sales and Marketing Mobile: +44 (0) 7771 997347 Herve Brochard Email: [email protected] Lee Timbrell Customer Support Account Manager, Head of Business Development, Actuation Services Didier Cadoret Actuation Systems 106, rue Fourny Product Support Manager, Stafford Road, Fordhouses F-78530 Buc Airbus Components, Actuation Large Wolverhampton WV10 7EH UK France Commercial and Composites Phone: Not Available Phone: +33 (0) 1 39 20 52 93 13, Avenue de l’Eguillette Mobile: +44 (0) 7775 704276 Fax: +33 (0) 1 39 20 52 93 B.P. 7186, F-95056 Cergy-Pontoise Cedex Email: [email protected] Mobile: +33 (0) 6 61 87 28 36 F-95310 Saint Ouen l’Aumone Email: [email protected] France Fabienne Cortes Phone: +33 (0) 1 34 32 63 32 Helicopter and Regional Aircraft Product Fax: +33 (0) 1 34 32 63 16 Support Manager, Specialty Products, Mobile: +33 (0) 6 13 14 83 65 Actuation Military and Helicopter Email: [email protected] 106, rue Fourny F-78530 Buc France Phone: +33 (0) 1 39 20 53 19 Fax: +33 (0) 1 39 20 52 96 Mobile: +33 (0) 6 13 22 88 13 Email: [email protected] 4 UTC AEROSPACE SYSTEMS Thierry Charbonnier Andy Lewis Ian Palin Senior In Service Program Manager, Product Support Engineer, Actuation Services Director, Quality and ACE Actuation Services Stafford Road, Fordhouses Stafford Road, Fordhouses 13, Avenue de l’Eguillette Wolverhampton WV10 7EH Wolverhampton WV10 7EH B.P. 7186, F-95056 Cergy-Pontoise Cedex UK UK F-95310 Saint Ouen l’Aumone Phone: +44 (0) 1902 624481 Phone: +44 1902 624600 France Fax: +44 (0) 1902 782197 Email: [email protected] Phone: +33 (0) 1 34 32 54 30 Email: [email protected] Fax: +33 (0) 1 34 32 63 16 Eugenia Valente Mobile: +33 (0) 6 24 3301 61 Senior Management Director, Supply Chain Email: [email protected] Stafford Road, Fordhouses Rishi Grover Wolverhampton WV10 7EH UK Richard Harris President Phone: +44 (0) 1902 627006 Engineering and Quality Manager, Stafford Road, Fordhouses Email: [email protected] Actuation Services Wolverhampton WV10 7EH UK Stafford Road, Fordhouses Phone: Not Available Paul Weedon Wolverhampton WV10 7EH Email: [email protected] Director, Actuation Engineering UK Stafford Road, Fordhouses Phone: +44 (0) 1902 624732 Paul Martin Wolverhampton WV10 7EH Fax: +44 (0) 1902 782197 Director, Finance, Actuation Systems UK Mobile: +44 (0) 7880 784692 Stafford Road, Fordhouses Email: [email protected] Email: [email protected] Wolverhampton WV10 7EH UK Robert Hupfer Philippe Jouanin Email: [email protected] General Manager, Actuation Services A380 In Service Program Manager, Stafford Road, Fordhouses Actuation Services Phil Godfrey Wolverhampton WV10 7EH UK 13, Avenue de l’Eguillette Director, Commercial and Contracts and ITC Phone: +44 (0) 1902 624611 B.P. 7186, F-95056 Cergy-Pontoise Cedex Stafford Road, Fordhouses Fax: Not Available F-95310 Saint Ouen l’Aumone Wolverhampton WV10 7EH Email: [email protected] France UK Phone: +33 (0) 1 34 32 55 90 Phone: +44 (0) 1902 624745 Andy Mueller Mobile: +33 (0) 6 13 14 86 27 Email: [email protected] General Manager, Actuation Services Email: [email protected] Stafford Road, Fordhouses Alex Plumley Wolverhampton WV10 7EH UK Graham Arnold Executive Director, Human Resources Phone: Not Available Product Support Engineer, Actuation Services Stafford Road, Fordhouses Email: [email protected] Stafford Road, Fordhouses Wolverhampton WV10 7EH UK Wolverhampton WV10 7EH Phone: +44 (0) 1902 624778 Craig Askew UK Mobile: +44 (0) 7500 078460 General Manager, Actuation Services Phone: +44 (0) 1902 624757 Email: [email protected] Stafford Road, Fordhouses Fax: +44 (0) 1902 782197 Wolverhampton WV10 7EH Email: [email protected] UK Phone: Not Available Martin Dillon Fax: Not Available Project Leader, Airbus, Actuation Services Email: [email protected] Stafford Road, Fordhouses Wolverhampton WV10 7EH UK Phone: +44 (0) 1902 624731 Fax: +44 (0) 1902 782197 Email: [email protected] CUSTOMER CONTACT GUIDE 5 CUSTOMER CONTACTS Service Center Site Leaders Warranty Aerostructures Cedric Faucher Warranty Administrator, Actuation France 850 Lagoon Drive Manager, Delivery Assurance, Actuation 13, Avenue de l’Eguillette Chula Vista CA 91910-2098 USA Services B.P. 7186, F-95056 Cergy-Pontoise Cedex 106, rue Fourny Saint Ouen l’Aumone Engineered Polymer Products F-78530 Buc France Field Service France Phone: +33 (0) 1 34 32 64 89 Nacelles Systems Phone: +33 (0) 1 39 20 59 02 Fax: +33 (0) 1 34 32 63 16 Pylons Fax: +33 (0) 6 11 59 15 55 Email: [email protected] Thrust Reversers Email: [email protected] Warranty Administrator, Wolverhampton, UK Andy Owen 24-7 AOG Service Manager, Operations Strategy Stafford Road, Fordhouses Stafford Road, Fordhouses Wolverhampton WV10 7EH 24 Hour AOG Desk: Wolverhampton WV10 7EH UK 850 Lagoon Drive UK Phone: +44 (0) 1902 624644 Chula Vista CA 91910-2098 USA Phone: +44 (0) 1902 624938 Email: [email protected] Number: +1 619 691 2089 Fax: +44 (0) 1902 782197 Fax: +1 619 691 3916 Mobile: +44 (0) 7770 605644 Fax: +1 619 691 6195 Email: [email protected] Customer Strategy and Growth Email: [email protected] Spares Administration One Hamilton Road Windsor Locks CT 06069-1000 USA Business Development/ Program Mgmt/Sales/Mktg Service Desk-Spares Ordering, Pricing