Where Next for Cruise? the New Ships, Destinations and Innovations Arriving in 2017

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CRUISE ADVISER

THE ULTIMATE DESTINATION FOR THOSE SELLING CRUISES DECEMBER 2016 / JANUARY 2017 Where next for cruise? The new ships, destinations and innovations arriving in 2017

INSIDE KRISTIN KARST, GILES HAWKE, EDIE RODRIGUEZ, ANDY HARMER AND MORE SHARE THEIR PREDICTIONS FOR THE NEW YEAR 2018 ITINERARIES NOW OPEN FOR RESERVATION

Like nowhere else on Earth. At sea.

Your clients can weave an unforgettable tapestry of memories with Silversea’s superb 2018 itineraries. With over 850 destinations and almost 300 maiden calls this is your clients’ chance to discover the world in a completely unique way. From iconic city destinations to extraordinary expedition cruising, they could soon be experiencing the incomparable living museum of evolution that is the Galápagos Islands, meandering the cobbled streets of Dubrovnik or sipping a rum punch in St. Barts. From Asia to Africa, Antarctica to Alaska, Australia to America, Silversea’s 2018 itineraries cover every corner of the globe. With almost 300 new destinations, exclusive landing rights and more overnights and late departures than ever before, plus exceptionally high levels of personalised service and elite dining, Silversea’s cruises are like nothing else on Earth. At sea.

For more information on our 2018 itineraries please call 0207 340 0700 or visit Silversea.com/2018

Cruise Adviser_Nov16.indd 1 24/11/2016 16:28 December 2016 / January 2017 | Forward

ED’S LETTER THIS MONTH

The ultimate WHAT WE FOUND destination for those OUT THIS IN THIS ISSUE P14 selling cruises

CRUISE ADVISER We’re incredibly news section, details of fam trips, THE ULTIMATE DESTINATION FOR THOSE SELLING CRUISES DECEMBER 2016 / JANUARY 2017 excited to present incentives, new hires, plus games, Where next for cruise? to you the new- competitions and a new, easy-to-use The new ships, destinations and innovations arriving in 2017 look CRUISE directory. Throughout the magazine ADVISER: bigger, you will find example cruises, tips CLASS OF 2017 better and more and expert input, all designed to help An incredible 31 new ships INSIDE KRISTIN KARST, regular. you sell more cruises. GILES HAWKE, EDIE RODRIGUEZ, ANDY HARMER AND MORE across ocean and river – SHARE THEIR PREDICTIONS FOR THE NEW YEAR We’ve upped In this issue, we’ll be looking including Silver Muse, Viking the page size, forward to 2017, particularly with Sky and Norwegian Joy – will undertaken a huge redesign and our Where Next For Cruise? special launch next year. increased the frequency. CRUISE (p18), featuring opinion from some ADVISER will now be published ten of the industry’s biggest names. It’s times a year – monthly, with double sure to be another massive year, as P34 issues in December and July. more and more people are tempted Each magazine will contain all to try cruise for the first time, and the in-depth features and analysis you, as travel agents, can play you’ve come to expect, as well a huge part in this. We hope to many new extras: a more extensive be with you along the way.

HOT STUFF Switching between an ice room and hot steam room, as we did in Viking Star’s spa, boosts circulation – and is surprisingly fun.

P44

ELECTRIC DREAMS cruise adviser is brought to Cartoonist Billy Odell Sign up to cruise adviser’s weekly you by Waterfront Publishing update at cruise-adviser.com/ The hybrid technology on Sub-editor Nathaniel Cramp subscribe Publisher Sam Ballard Hurtigruten’s new ships will [email protected] [email protected] reduce fuel consumption and +44 (0)78 0962 2541 cruise adviser is published ten cruise adviser times a year (monthly, with emissions by 20 per cent. Publisher Anthony Pearce Collective Temperance Hospital doubles in December and July) [email protected] 110 Hampstead Rd by Waterfront Publishing Limited +44 (0)78 3576 8383 London, NW1 2LS (registered number: 08707515). All rights reserved. Reproduction Head of sales Simon Leeming Digital in whole or in part without [email protected] cruise-adviser.com written permission is strictly facebook.com/cruiseadviser prohibited cruise adviser is printed Art director Jensen Brianson twitter.com/cruiseadviser by Wyndeham Grange

CRUISE-ADVISER.COM 3 December 2016 / January 2017| Forward

Contents

Midship adviser speaks to Robin difficult by anyone’s measure. This month’s features West about reinventing the But what does the future luxury shore excursion hold for the cruise industry? 34 Viking invasion We ask three travel agent Anthony Pearce sails 44 Electric dreams bosses to explain how they from New York City to the We investigate what found success under the Caribbean on the elegant measures the cruise lines hardest of circumstances Viking Star are taking to reduce their environmental impact 52 A family affair 40 New Ventures Five cruise-loving families As Seabourn rolls out its 48 Meet the experts explain why they have the Ventures programme, cruise The last year has been time of their lives at sea

CRUISE-ADVISER.COM 4 From stretching out on a MADE FOR THE poolside sun lounger to rejuvenating in the spa; hotting up in the sauna to chilling out SPA LOVERS in the snow grotto; downward dogs on deck to jogging in the gym, a Viking ocean cruise is the perfect place for your clients to relax, unwind and love doing nothing much at all.

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Terms & Conditions: Prices correct at time of going to print but are subject to change. From prices are per person and based on two people sharing the lowest grade stateroom available on Iconic Cities of the Western Mediterranean departing on 11 January 2018. Prices valid until 31 January 2017. Single supplements apply. *Restrictions apply. For more information please visit vikingcruises.co.uk/terms-conditions or call us. December 2016 / January 2017 | Forward

FORWARD Regulars

9 News This month’s most important cruise news

18 Where next for cruise? New ships, new destinations, new innovations. Six industry insiders share their predictions for 2017

26 Ports of call The first in our new destinations special, beginning with perhaps the great cruise destination: Italy your lunch break. Plus – win 30 InFocus £100 in SuperBreak vouchers Our monthly, in-depth look by answering one very simple at a particular cruise line. question. This time, we speak to Edie Rodriguez about Crystal’s 72 In the galley head-spinning expansion Oceania Cruises lays claim to the finest cuisine at sea AFT – but can you recreate it at Listings (and fun stuff) home? Now is your chance to try with the first of our 59 Five minutes with… monthly recipes Stephen Winter, of luxury French line Ponant, drops by 72 On the road for a quick chat Cruise & Maritime Voyages’ Laura Cann shares her 59 New crew favourite things about Keep up with who’s being on the road in the hired who with our new hires 63 Directory first of another new regular section Got a query? Let us assist you. feature Our extensive listings provide 60 Fam trips / incentives you with the vital contact 74 Final word A quick recap of the recent details for all the major cruise cruise adviser comment: Clia River Conference in lines operating in the UK — Here’s hoping for less Amsterdam – plus a round-up meaning trade sales support upheaval in 2017, but, of agent incentives to look is never more than a phone whatever happens, the out for call away industry will remain resilient

62 Jargon buster 70 Games room What are your thoughts on the Our new monthly look at The cruise adviser new-look cruise adviser? We’d some of cruise’s more crossword, sudoku and quiz love hear them. Share them by esoteric terminology to keep you occupied on emailing [email protected]

CRUISE-ADVISER.COM 6

BEST SPECIALIST CRUISE LINE 2016

A friendly and comfortable ship, with space to call your own

NEW CRUISE - JUST LAUNCHED OUR GREAT VALUE FARES INCLUDE • Shore excursions with expert guides • Guest speaker programme A VOYAGE THROUGH • All meals on board with a choice of 2 restaurants THE MIDDLE SEA • Wine with dinner on board NO SINGLE SUPPLEMENT • Gratuities for restaurant and cabin staff on board 17 DAYS from ATHENS to FUNCHAL • Transfers and baggage handling overseas April 17, 2017 Fares from £2,195pp • Return flights from London where applicable • Hotel stays where applicable • Athens • Santorini • Heraklion • Chania • Valletta • Catania • Palermo • Trapani OTHER 2017 CRUISES • Malaga • Cadiz • Portimao • Madeira Date Cruise Name Days From/To Fares pp from May 3 MADEIRA, MOROCCO & SEVILLE 13 Funchal to Seville £2,445 Voyages to Antiquity is pleased to announce a new premiere itinerary for May 11 HISTORIC SPAIN, SICILY & ITALY 19 Seville to Rome £3,295 2017 – a 17-day spring voyage from May 25 THE RENAISSANCE & RIVIERAS 13 Rome to Nice £2,445 Athens to Funchal in Madeira, departing June 6 FRENCH RIVIERA & MOORISH SPAIN 14 Nice to Seville £2,495 in April to chart a course through what has been known in centuries past as the June 15 IBERIA, FRANCE & ENGLAND 15 Seville to London £2,495 Middle Sea. June 29 ICELAND, FAROES & SHETLANDS 15 London to London SOLD OUT Historian John Julius Norwich’s epic July 13 ENGLAND, IRELAND & SCOTLAND 16 London to Edinburgh £2,495 history of the Mediterranean is the July 24 CELTIC SCOTLAND & IRELAND 16 Edinburgh to London £2,495 inspiration for this incredible journey, Aug 8 ICELAND, FAROES & SHETLANDS 15 London to London SOLD OUT featuring maiden visits to Catania and Portimao, with guided excursions Aug 22 THE BEST OF FRANCE & PORTUGAL 15 London to Lisbon £2,595 included in the price for every port of call. Sept 1 MEDITERRANEAN ODYSSEY 17 Lisbon to Rome £2,795 Regional departures are also available at a Sept 13 ITALIAN & ADRIATIC HIGHLIGHTS 15 Rome to Venice £2,595 supplement. Sept 27 DALMATIA & ANCIENT GREECE 13 Venice to Athens £2,345 Oct 5 CLASSICAL GREECE & AEGEAN ISLANDS 14 Athens to Athens £2,445 Oct 16 ANCIENT GREECE, SICILY & SPAIN 18 Athens to Seville £2,695 Oct 29 ANDALUSIAN SPAIN & MOROCCO 12 Seville to Malaga £2,350 Nov 9 SEVILLE, MOROCCO & CANARY ISLANDS 12 Malaga to Tenerife £2,095

Fares are per person, based on double occupancy and subject to availability. The cruise sailing in April 2017 has different terms and conditions so please see website for further information. No single supplement applies to 17th April cruise only. Ship’s Registry Panama

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AMERICAN QUEEN STEAMBOAT COMPANY AQSC to focus on luxury sector with American Duchess launch The new ship holds up to 166 guests and will be based on the Mississippi and Illinois rivers as parent company embarks on a plan to enter the premium market

The American Queen Steamboat 94 to 96 per cent capacity so we’re “We are also going to have four Company has unveiled more having to add additional inventory. loft suites,” he added. “These won’t details of its third vessel, as the “Our new vessel is a higher be on the bottom decks – they will firm embarks on a plan to enter proposition than the Queen. It’s going be real loft suites, on our second and the premium market, including to be all suite, which is a big deal. It’s third decks. They’ll feature huge upmarket pre-cruise hotel stays in also going to be single seating dining, windows with the bedroom upstairs.” Chicago, Memphis and New Orleans. which again is a big thing to our guests.” The company will also be using American Duchess, its upcoming The new ship will feature a main more upmarket hotels for its pre- 166 guest paddlesteamer, will be all restaurant, with 160 covers, and a cruise stays, such as The Drake in suite and is capable of embarking on grill, which will be reservation only Chicago, The Peabody in Memphis cruises from as far north as Chicago. and have 80 covers. and The Roosevelt in New Orleans It will be based mostly on the The American Duchess will be Lead in prices for the American Mississippi and Illinois Rivers. ten feet wider than the American Duchess start at £3,195 per person Speaking to CRUISE ADVISER, Ted Queen and 100 feet shorter. The three for a seven-night voyage from Sykes, the company’s president and owners’ suites will be 550 square feet, Memphis to New Orleans including chief operating officer, said: “The which is twice the size of their nearest flights and a one-night pre-cruise company is currently running at competitor, according to Sykes. hotel stay.

CRUISE-ADVISER.COM 9 Experience the Ponant Moment 10:45 am 62° 56’ 27.35’’ S 60° 33’ 19.35’’ W

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World by sea with PONANT. susceptible is fare Bonus PONANT included. taxes air and port availability, to subject included services post and pre availability, to subject included Paris from & to flights class economy change, to subject occupancy, double on based person per Fare Bonus PONANT (1) Lefebvre. Nathalie Michel - François © PONANT- credits: Photo non contractual. Document & photos at www.ponant.com. is available information More at the moment of reservation. depending on availability change to

Winter 2017-2018 - 14 departures starting at 8 990 € (1) Flights roundtrip from Paris included

Contact your travel agent or call our www.ponant.com UK call center at 0800 980 4027 Experience the Ponant Moment 10:45 am 62° 56’ 27.35’’ S 60° 33’ 19.35’’ W

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*Our Best Offer Ever is for new individual bookings on select 2017 itineraries and departure dates only, made from 09 Nov 2016 to 31 Dec 2016. Offer applies to full-fare bookings only. Offer is not valid for Junior Suites, Presidential Suites, Royal Suites or Owner’s Suites. Availability of suite categories cannot be guaranteed. Rates and savings vary by itinerary, departure date and category of accommodations. Offer is not combinable with any other promotional offer or programme, except River Heritage Club savings/amenities. Offer is capacity controlled and may be modiﬁed or withdrawn at any time. Other restrictions may apply. For complete details, general information, and terms and conditions applicable to all Uniworld trips, please visit www.uniworld.com/OurBestOfferEver. December 2016 / January 2017 | Forward

VIKING CRUISES Debs makes a splash on the Sea Department store debuts swimwear collection on Viking

Viking Cruises has helped to launch that our guests often shop there for “It is great to be partnering Debenhams’ spring and summer clothes and swimwear for cruises and with Viking Cruises to showcase swimwear collection on board its other holidays,” said Wendy Atkin- our swimwear collection on board new 930-guest ocean ship, Viking Sea. Smith, managing director of Viking such a stylish and glamorous ship,” The department store unveiled Cruises UK. “The Viking Sea is the said Christine Morgan, head of PR, designs by Matthew Williamson, Frost perfect place to launch the collection – Debenhams. “Our vast offerings French, Jasper Conran and more during it will provide a stunning backdrop across Designers at Debenhams and a catwalk show inside Viking Sea’s for the photoshoot, while the deluxe also with our additional own brands luxurious spa in Civitavecchia, Italy. spa with its unique Norwegian snow enables us to capture trends in “We’re thrilled to be working grotto really is a spectacular space a variety of styles with options for with Debenhams because we know for the catwalk show.” every body shape.”

TRAVEL AGENTS NEW SHIPS

Crusise Nation to open 11 new ocean ships interactive shop to launch in 2017

Cruise Nation, the Swansea- Eleven ocean ships are set to launch based tour operator, is to open an in 2017, each illustrating the great ‘interactive store’ at its head office. diversity in the current cruise market. The company also plans to The expansion of the luxury sector increase its presence in resorts, continues with Seabourn’s Encore Linblad National Geographic Quest with representatives for excursions arriving in January, plus Flying (June) and transfers, as well as launch Clipper, the latest in Star Clipper’s MSC Cruises MSC Meraviglia a dedicated TV channel. Further tall-ship fleet, and Silversea’s Silver (May); MSC Seaside(November) announcements included Muse will be launched later in the Norwegian Cruise Line partnerships with Wendy Wu, year. Meanwhile, no-fly cruise experts Norwegian Joy (spring) Cruise & Maritime Voyages, Cruise & Maritime Voyages will Princess Cruises Majestic Princess Cruising Excursions, Holiday introduce Columbus, which, at (summer) Taxis and Do Something Different. 1,400 guests, will become the largest Seabourn Seabourn Encore There will also be a Cruise Nation vessel in its fleet. (January) homeworking division. Silversea Silver Muse (spring) Phil Evans, managing director Full list of 2017 ocean launches: Star Clippers Flying Clipper of Cruise Nation, said the company (late-2017) had “expanded rapidly to meet the Cruise & Maritime Voyages Viking Cruises Viking Sky huge customer demand”. Columbus (June) (February); Viking Sun (October)

CRUISE-ADVISER.COM 13 December 2016 / January 2017 | Forward

NEW SHIPS

20 launches in big FATHOM History-making Adonia year for river cruise returns to P&O Carnival’s ‘social impact’ brand Fathom is to lose its only ship when it returns to P&O in 2017. Adonia, made history in May by becoming the first ship to call at Cuba from a US port in 50 years. Fathom branded excursions will in future be offered across Carnival’s existing fleet.

FRED OLSEN New division created with internal restructure Giles Hawke, CEO, Cosmos Tours & Cruises and Avalon Fred Olsen Cruise Lines is to create Waterways UK, says 2017 will be “the year river cruise blasts off” a product and customer services division as part of an internal At the recent Clia River Conference Full list of 2017 river launches: restructure. Clare Ward, previously in Amsterdam, Giles Hawke, the senior commercial planning manager, chief executive of Cosmos Tours and Amadeus Cruises Amadeus Provence will head up the new team. The Cruises and Avalon Waterways UK, (Rhône/Saône) new division will look after areas argued that, although river cruise AmaWaterways AmaKristina (Rhine) such as customer services, itinerary is “probably about 10 years behind American Queen American Duchess and experience development and where ocean is”, 2017 could prove (Mississippi) reservations. a landmark year. “We are in launch Belmond Belmond Pivoine (Marne) position,” he said. “This is the year Belmond Lilas (Marne) that river cruise is going to blast off.” CroisiEurope Miguel Torga (Douro); With 20 new ships set to join the Indochine II (Mekong) African Dream market, equalling that of last year, (Chobe and Zambezi) river indeed looks set to continue its Crystal Cruises Crystal Mahler CLIA impressive rise. (Rhine, Main, Danube); Crystal Bach There are some big stories, too: (Rhine) Cruise360 to launch in Crystal Cruises is launching its Emerald Waterways Emerald Liberté Copenhagen next year first ever purpose-built river ships the (Rhône/Saône; Emerald Radiance Clia has announced the launch of Crystal Mahler and the Crystal Bach, (Douro); Emerald Destiny (Rhine, Cruise360 in Copenhagen in 2017. while CroisiEurope is expanding to Main, Danube) The event will focus on giving Africa and also increasing its presence Riviera Travel Emily Brontë (Rhine, delegates practical advice and in Portugal with the Miguel Torga set Main, Danube); Thomas Hardy support to grow their cruise sales. to sail the Douro valley. (Rhine, Main, Danube); Oscar Wilde It was originally slated to launch Riviera and Emerald Waterways (Rhine, Main, Danube); Douro in 2016 in Marseille.The inaugural will also debut there with their new Elegance (Douro) European event will be held on ships Douro Elegance and Emerald Viking River Cruises Viking Hild September 9, 2017. Radiance, while the latter will also (Rhine, Danube); Viking Herja be joining Uniworld and Amadeus (Rhine) in introducing new ships onto the Uniworld Boutique River Cruises French waterways. Joie de Vivre (Seine)

CRUISE-ADVISER.COM 14 Carnival Cruise Line’s UK office has announced that they will only sell through agents from the new year. Ian Baillie, vice-president for UK and international sales, said that the London-based team would in future focus 100 per cent on agents, and not on direct sales. Baillie, who was promoted to the role from managing director for UK sales in November 2016, said: “All our focus is on the trade due to their [agents’] historic support and partnership over the years, as well as their customer reach, which allows Carnival to continue to be successful. The trade has really added value to our business and found ways to differentiate our offering to customers CARNIVAL CRUISE LINE in the UK market.” He added: “We will be dialling down other UK sales channels and We’re focusing on the UK trade. All of our staff with sales connections will now be 100 per cent trade-focused.” now trade He added that “agent partners have been integral to Carnival’s success”. This move means that the UK sales team will no longer be representing only, says the cruise line at any consumer cruise or holiday shows. Carnival Cruise Line launched its Carnival latest ship, the 3,936-guest Carnival Vista in May 2016. Its sister ship, Department store debuts Carnival Horizon will arrive in 2018. swimwear collection on Viking It will be the 26th ship in its fleet.

Going overboard... Win! £100 in SuperBreak Travel’s more unusual news... on body movement, sleep phase, vouchers, see p70 stomach acidity as well as British Airways is planning temperature back to its staff who to introduce “digital pills” for would then be able to act accordingly See p59 for new hires and p60 for passengers, allowing the crew to to make them more comfortable. details of fam trips and incentives monitor their sleeping pattern and British Airways told the Evening well-being during flights. Standard that it hoped the pill Visit cruise-adviser.com for more According to the carrier, the pills would “provide information on the cruise news, and sign up to the cruise would allow members of cabin crew physiological state of the passenger adviser mail out at cruise-adviser. to tell if passengers were hungry or and/or environment conditions in com/subscribe uncomfortable through “digital pills the vicinity of the passenger”. or other ingestible sensors”. The eventual aim is to create For cruise line listings, The airline has filed a patent for technology that would control the see Directory, p63 pills that would relay information environment for passengers.

CRUISE-ADVISER.COM 15 PromotionDecember 2016 / January 2017 | Section Name

EMERALD WATERWAYS

What’s new for 2017 from Emerald Waterways?

With exceptional cuisine, fine wines and adventurous excursions from new ships that perfectly combine luxury with innovation, Emerald Waterways is taking river cruise to the next level

The new year promises a number of the rivers and with a capacity of just Spend your days on board relaxing exciting new developments in the world 138 guests, this is where innovation on one of the ship’s four decks. Whether of Emerald Waterways. With its brand meets luxurious comfort. you’re taking in the magnificence of new Star-Ships, fresh itineraries and Exceptional cuisine and an the Mediterranean weather on the Sun EmeraldPLUS and EmeraldACTIVE outstanding knowledge of wine ensure Deck as you play a bit of golf on the excursions and activities, it’s time to pairing your food and drink is always putting green, or simply sit back and find out just how much better European a pleasure, made even better by the watch the picturesque riverbanks pass river cruising can get. fact that your choice of beverage is before you. The Horizon Deck offers Sail the Rhône and Saône in 2017, complimentary. The onboard standards the chance for relaxation in the pool, as part of the new Sensations of match the gastronomical achievements which innovatively transforms into a Southern France itinerary, an eight-day of the country, with five-course fine- cinema by night, while the Horizon river cruise from Lyon to Avignon, on dining in the Reflections restaurant, or Bar and Lounge provides a wonderful the latest edition to its Star-Ship fleet, more casual al fresco, café-style lunches opportunity to retreat for post-dinner Emerald Liberté. Custom-built to sail at The Terrace on the Horizon Deck. drinks and conversation, as well as local entertainment. A well-equipped wellness and fitness area makes keeping fit and feeling great a simple task; visit the gym before indulging in a spa treatment, and even a haircut from the onboard hairdresser. Break up visits to culturally-rich cities with perusals of numerous vineyards, from the Renaissance architecture of Lyon and the Roman influences in Arles, to the burnt sienna, buttermilk and rose buildings of the Mâcon wine region, made even better through the new EmeraldACTIVE excursions. Make use of the onboard bicycles on a cycle tour of Mâcon, or Glun, a commune in the Ardèche area of southern-west France. The Douro invites intrepid explorers on a round trip of Porto, scooping up Pinhão, Salamanca, Pocinho and Régua

CRUISE-ADVISER.COM 16 December 2016 / January 2017 | Section Name

on its route as part of the Secrets of the from five UK airports, to transfers, individual the chance to win a broad Douro eight-day itinerary. onboard tipping, an extensive fine- selection of prizes. From meals out Embarking on its first trip in 2017, dining menu with complimentary at favourite restaurants, to the latest the Emerald Radiance Star-Ship has drinks to accompany lunch and dinner, technological gadgets, it gives the been specifically built for this river. and fascinating day trips ashore, it’s company an opportunity to show their The open-air aspect makes the most no wonder that Emerald Waterways appreciation for all the hard work that of the Portuguese sun as you relax on were awarded ‘Best For Value 2016’ by goes into letting the world know about the Sun Deck, taking time out in the Cruise Critic., which cements Emerald European river cruising with Emerald Serenity Pool or enjoying lunch on Waterways’ thriving dedication to Waterways. In January and February, it the Horizon Deck at The Terrace with fulfilling its promise of Exceptional will also be doubling points on selected new-found companions. With all the Emerald Value. itineraries across our Danube, Rhine and favourite components of a Star-Ship This year has also seen the launch French cruises. and more, the Horizon Bar and Lounge of Emerald Waterways’ River Rewards So, here’s to a magnificent 2017, remains the hub of activity, while scheme, designed to reward agents promising adventure, exploration and new Riverview Suites, located on the for every sale they make, giving each luxury innovation by the boat load. Horizon Deck at the ship’s rear, boast floor-to-ceiling windows, Emerald Waterways’ innovative balcony system, and panoramic views of the passing landscapes. Expect exceptional service with a capacity of just 112 guests and a crew-to-guest ratio of 1:3. Excursions to look forward to throughout the journey consist of the Six Bridges Illumination Cruise, an evening cruise showcasing six spectacular bridges that unite Porto and Gaia, in all their illuminated glory. This, as well as a walking tour of Régua to visit the Douro Museum, gives a lovely insight into just how wonderfully thought-out Emerald Waterways’ itineraries are. With everything from return flights

CRUISE-ADVISER.COM 17 December 2016 / January 2017 | Forward

WHERE NEXT FOR CRUISE? Andy Harmer VP operations, Clia Europe

Six industry insiders share to ‘choice’ – there is a steady increase their predictions for cruise in the number of cruise ships each year and huge investment in in 2017 – starting with Clia’s Andy Harmer refurbishment programmes. Our ships contain more onboard options than ever before – in dining, wellness, At the Clia Conference in May 2016 entertainment, accommodation we used the theme of ‘revolution’ to and activities – while the use of new explain the fast pace of change that technologies and connectivity further is happening within the cruise increase the choices that guests have industry. With each new ship and for their holiday. with each passing year we have In addition, the number of cruise witnessed product enhancements that ports being offered also grows to have, without doubt, set the standard allow the cruise guest to see a range in the whole travel industry. of ports never offered before. Twenty, Where else in the holiday space even ten years ago many cruise lines can you wake up and dine on a offered the Med in the summer and balcony overlooking Stockholm or the Caribbean in the winter; and while Barcelona or Dubrovnik, choose from these destinations remain incredibly literally thousands of different shore important to our guests, they also now experiences, watch an ice-dance have the choice of new destinations, show, eat in a Marco Pierre White new ports and new onshore restaurant, relax by the pool, have On every possible measure, cruise experiences. Add in the chance to a spa treatment, learn a local wins! Whether that measure is the undertake voluntourism, or stay language, take a cookery class with multiple destinations we visit in one overnight or longer in port or more James Martin, skydive, take part in holiday while unpacking only once; in-depth land programmes and you a singing contest, or simply relax and the astonishing good service we enjoy; can see where that 2016 revolution is unwind with family and friends. the choice of experiences available; or heading: choice. We often take time to compare the simply the incredible value for money That revolution has been about holiday offerings of the cruise lines, we offer with all of these ‘inclusive’ investment and innovation and but rarely do we compare with our holiday choices. meeting the ever-changing needs of true competitor – the experiences Many of the changes we are our guests. What it has created is a available in a hotel or resort. witnessing in our industry come down range of cruise holiday choices that can now attract all customer types, from singles and couples to families and multi-generational families, with guests of all ages. It means that there really is a cruise holiday for everyone – we are no longer constrained to just one ‘type’ of customer, and we can now – probably for the first time – really compete with all other holiday choices. And that is an incredibly powerful message for 2017 as the industry continues to evolve and develop.

CRUISE-ADVISER.COM 18 MS Serenade 1, Titan’s exclusive charter for 2017

Castles and Cathedrals From Beautiful Budapest of Germany to Stunning Vienna Aboard Titan’s exclusive 2017 charter Aboard Titan’s exclusive 2017 charter - MS Serenade 1 - MS Serenade 1 8 days from £1,499 11 days from £1,749 Basel - Breisach - Strasbourg - Speyer - Mannheim Budapest - Esztergom - Bratislava - Melk Rüdesheim - Lorelei Rock - Koblenz - Cologne - Dusseldorf Passau - Linz - Wachau Valley - Dürstein - Vienna

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Includes Titan’s VIP door-to-door travel service† For more information please visit www.titanagents.co.ukuk †Excludes Scottish islands and Sark, where vehicle access is restricted. Home transfers are not included on Titan’s ‘Essential Collection’ holidays. Terms and conditions apply on some offers. December 2016 / January 2017 | Forward

WHERE NEXT FOR CRUISE? Joseph Grimley Head of trade sales, Riviera Travel

Next year is set to be an amazing year demonstrates the success of our river for river cruise with the launch of cruise programme. We anticipate many brand new state-of-the-art ships. that Riviera will overtake the market We at Riviera Travel are especially leaders in 2017 and carry more Brits excited to be introducing three brand on European river cruises than any of new ships, built for us by Scylla AG our competitors. of Switzerland. Following on from With so many operators now the success of the recently launched offering river cruises it’s difficult to MS Lord Byron and MS Jane Austen, stand out from the crowd. We have Scylla are building us three ‘all-suite’ a number of unique selling points five-star ships: the MS Thomas Hardy, which really give us a huge point of MS Emily Brontë and the MS Oscar difference from other operators. We Wilde. These ships will be among are the only British company selling the finest sailing Europe’s iconic river cruises at the top end of the waterways in 2017. market, and being British we tailor our It is extremely difficult to convey cruises to the UK market. Small but just how extraordinary these building the brand new five-star important differences include tea and outstanding ships really are and Douro Elegance for our 2017 coffee making facilities in all cabins, exactly what distinguishes them Douro programme. If cruising one onboard language, and probably from similar vessels. It would be is an art, then this ship has truly the most unique is that we haven’t very easy to just say ‘luxurious’, but mastered it; constructed with the followed the crowd and jumped on it’s much more than that; we have very latest technology and a strong the ‘all-inclusive’ drinks bandwagon. deliberately avoided the current trend environmental ethic in mind, yet Feedback from our UK clients tells us for a minimalist style where you could simultaneously retaining a classic, that they would much rather ‘pay as be anywhere in the world, creating refined elegance reminiscent of they go’ when it comes to drinks as a instead a unique yet exquisite blend of cruising from a bygone era. lot of them either don’t drink, don’t understated taste, style and elegance The addition of these four brand drink much, or would prefer to have at the highest level. new ships will increase our fleet the choice to go ashore in the evenings In addition to the three brand to 11 vessels for 2017. This is an to sample the local drinks without new Scylla ships, Douro Azul are increase of some 40 per cent which feeling that they’ve paid twice. At the end of the day it’s all down to choice. We have the best quality-to-price ratio in the premium sector. With our unrivalled repeat booking ratio agents are starting to enjoy repeat bookers, who come back time and again to book their next river cruise with Riviera Travel and experience an alternative river such as the Douro or the Rhone. Agents have told me they love the fact that we never discount, meaning they have a great sales tool up their sleeve and can reassure customers (hand on heart) that, if they book early, they will not see the cruise sold cheaper later.

CRUISE-ADVISER.COM 20 Brand new MS Thomas Hardy

LUXURY FIVE-STAR RIVER CRUISING RHINE, MOSELLE, DANUBE, MAIN, RHONE & SEINE Why choose Riviera Travel? • Three brand-new five-star all-suite ships launching in 2017 • Brand new five-star ship launching on the Douro in 2017 - MS Douro Elegance • More of our customers would travel with us again than any of our competitors* • We never discount • 2017 selling fast, book now to avoid disappointment • Dedicated agency sales support • Online booking at www.rivieratravel.co.uk/agents

To book, call 01283 744370 Web: www.rivieratravel.co.uk/agents Subscribe to our newsletter email: [email protected]

Holidays organised by and subject to the booking conditions of Riviera Travel, New Manor, 328 Wetmore Road, Burton on Trent, Staffs, DE14 1SP. ABTA V4744 ATOL 3430. Prices are based on two people sharing a twin cabin. Additional entrance costs may apply. *Source- Independent research in Autumn 2014 by PricewaterhouseCoopers. ABTA No. V4744 December 2016 / January 2017 | Forward

WHERE NEXT FOR CRUISE? Ben Bouldin Sales director, Royal Caribbean

The cruise industry is thriving and it’s important that agents focus on showing no signs of slowing down in the following tips when helping 2017. There are 49 ships in the order customers choose their cruise holiday book between now and 2030 across – particularly if it’s their first: the industry, with an expected total investment of more than $17 billion. 1. Holidays are the high points of What’s more, consumer demand is everyone’s year. People want to live also growing with 1.7 million UK the dream and sign up for exciting consumers choosing to go on a cruise experiences. A cruise shouldn’t be holiday in 2016, which has almost badged as a cruise; it’s a holiday that doubled since 2002. Couple this with a offers a vast range of opportunities. 4.8 per cent share of the travel market If it’s not on a customer’s shortlist, spend, we’re expecting to see this put it forward for consideration. increase as we enter the new year. 2. The biggest converter is still In 2016, Royal Caribbean launched destination. A focus on itineraries – the largest ship in the world, Harmony and the breadth of destinations – is Of The Seas. With its innovation, a new, less formal and younger imperative. After all, where else do Harmony has helped to whet the audience to cruise and we expect to you get the opportunity to wake up appetite of Brits who had never see increased interest from these types in a new city or country each day? considered cruise before. It also of holidaymakers in the years to come. 3. Cruise is not ‘one size fits all’. There showcased the choice and variety of We also have a strong pipeline is a cruise to suit all tastes and budgets, destinations you can travel to on a of new vessels with the impending so always work out what’s important cruise holiday, as well as the amazing launch of a new Oasis Class ship in to your customer. Are they looking things you can do on board. Who 2018, a Quantum Class ship in 2019 to relax or be active? Are they more would have thought ten years ago that and new Icon Class ships from 2022. interested in food or entertainment? you would be able to use a skydiving These will continue to help provide You’ll then be able to pinpoint the or surfing simulator on a cruise holidaymakers with the right type of perfect itinerary and ship for them. ship? It’s this extraordinary blend of cruise holiday for them. 4. It’s not all about price. Helping beautiful destinations and thrilling As we enter into what will be customers understand what they get onboard activities which is attracting another booming year for the industry, for their money is a crucial part of their decision-making process – there’s not a lot of other holidays that throw in front row seats at a West End show! 5. Don’t write anyone off because their last holiday was land-based, they may just have wanted an alternative break. A nudge in a sea-based direction may be all it needs.

The next year will be an exciting time for cruise, complete with more industry firsts and technological innovation to help make ships more efficient and make the guest experience even more enjoyable.

CRUISE-ADVISER.COM 22 December 2016 / January 2017 | Forward

WHERE NEXT FOR CRUISE? Kristin Karst Co-founder, AmaWaterways

I am absolutely positive and excited to stay with the traditional rivers, and about the future of cruise. In the US, we offer a lot of shore excursions river cruise is the fastest growing – guests may say, I have done this segment in the cruise and wider travel excursion on the Danube, but guests industry. But, even with our increased will come back and do a different one. capacity, not just AmaWaterways, but From Linz, for example, guests can go all the cruise lines, we haven’t even to Český Krumlov or Salzburg or the touched the surface: we haven’t reached Austrian Lake District. five per cent of the general cruise market There’s evolution and revolution – 80 per cent of our guests come from within river cruise. It had a reputation ocean cruise, and a small percentage of being a very passive holiday about 15 come from land tourism. River cruise years ago, like you needed to be about combines all of the advantages of ocean 80 to enjoy a river cruise. Today, our cruise: you unpack once, pretty much average age has dropped down to late everything is included, but it’s on a 50s, we see so many younger guests smaller scale, everything is so intimate. coming on board, taking advantage So often, we are docked right in the to consider the pre and post season. of the biking tours, the hiking tours. heart of the city – you can just walk out. I was on the Seine at the end of October, It’s now much more appealing for It offers our customers an absolutely and I think it was the most beautiful the younger market. You always want wonderful experience, which more and week of the year. We had fantastic to offer different things to different more people are trying. weather, blue skies, the autumn colours guests. The grandpa might want to We will welcome AmaChristina in were at their peak, and we had no ship take the Vienna city tour, the parents 2017 and AmaLea in 2018, both of next to us. might take the culinary tour and the which are sister ships to the AmaViola On existing rivers, you have to find teenagers might take the bike tour. and the AmaStella, the two ships we new destinations and introduce new They all go out and do what they want welcomed this year. They are the first itineraries – such as the Rhine and to do and come back for dinner – I think of our ships with a set of connecting Moselle combined, which will be new this trend will become stronger and doors, and a cabin with a third bed. The for us in 2018. A lot of clients still like stronger in the future. suites are even able to accommodate four guests, which is great for families. I think it’s important in the river cruise market to think about our next generation. It’s interesting because we’re seeing families coming in their 50s, taking their mum and dad. We’re also increasingly seeing solo travellers coming on board, which is because river cruise offers such a safe environment. I see the river cruise market continuing to grow and grow. People say, “What about the traffic on the river?” But there are so many more freight ships than passenger ships. The limit is not reached, at all. The docking places can become tight in the main season, but that’s why it’s so important

CRUISE-ADVISER.COM 23 December 2016 / January 2017 | Forward

WHERE NEXT FOR CRUISE? Giles Hawke CEO, Cosmos Tours & Cruises

Next year will see the cruise industry Thirdly, we will see more innovation continue to prosper and more people coming into the market, especially than ever from the UK enjoy the in the river sector, as lines look to benefits of cruising, “You cruise types differentiate further and broaden their say this every year” I hear you say. offering to appeal to a wider range of So what makes me believe that this customers. This includes themes such will continue to be the case? as active cruises with more specialised Firstly, we will be benefitting from experiences, and the option of new a significant increase in capacity cruise lines offering something unique which this year’s additional ship (watch this space!). An increase in tonnage, in both the ocean and river awareness of river cruising through cruise sectors, will bring. targeted marketing and a higher Secondly, although the market number of brand partnerships will may bounce back a little from fewer see more agents proposing a river Americans travelling to Europe during cruise to their customers. 2016, we are unlikely to see a return And finally, I see the continuing to previous levels. This means that that, as cruise lines get a good fill rate trend of holidaymakers wanting a there will be more capacity available early on, they can avoid discounting more authentic holiday with more to Brits, both for early bookers and to very cheap late deals. This benefits local experiences in the destination, potentially in the lates market, too. everybody and avoids early bookers only set to increase in the next few We are already seeing cruise lines who feeling disappointed that they years. Cruise lines will continue to sell to international markets coming could pay too much for their cruise. adapt excursions and activities, to be out with some great offers for next Ultimately, it ensures cruise lines can able to personalise holidays more and season in recognition of this fact. manage their load factors to avoid offer this while ensuring customers What is likely to happen is that the losing money and continue to provide have a great ‘onboard home’ to come best deals will be available early so great cruise holidays in the future. back to every evening.

CRUISE-ADVISER.COM 24 December 2016 / January 2017 | Forward

WHERE NEXT FOR CRUISE? Phil Evans MD, Cruise Nation

The easing of travel restrictions Cuba’s largest resort, Varadero. Home between the US and Cuba is a to arguably one of the best beaches in historic moment for the cruise the Caribbean, the 200km stretch of industry. MSC Cruises is expecting to white sand and perfectly clear waters double its presence in Cuba after it makes it one of the most idyllic spots announced in July this year it would for those seeking relaxation. become the first global cruise line to However, while Cuba is an exciting homeport in Havana. destination for cruise passengers, the Restored relations between the US presence of cruise ships needs to be and Cuba are now paving the way for carefully managed so that tourism is new routes to the island. As a result sustainable. The increase in tourists there is set to be a great emergence will lead to a rise in demand for of cruise line operators, which will investment in new hotel, restaurant play a key role in helping to develop and leisure facilities and it will be Cuba’s infrastructure and tourism, interesting to see how these industries while supporting its cultural heritage. will affect Cuba’s culture. Visiting Cuba is a little like It is also important to recognise stepping back in time, from its travel requirements for entry to Cuba, brightly coloured buildings to rows as all passengers will need a Tarjeta of 1950s Cadillac cars. Largely In Havana, holidaymakers de Turismo (Tourist Visa) for entry untouched by US tourism for around can relive the legacy of the and exit from the island. 50 years, Cuba is one of the most former residents of the island, With cruise lines creating exciting Caribbean islands and sampling daiquiris at one of Ernest itineraries in Cuba for the first time, offers unspoilt landscapes, sugar Hemingway’s favourite watering many are determined to make a good cane farms, tobacco plantations and holes – El Floridita. Guests will also impression. There is often a risk of beautiful beaches. relish soaking up the sunshine of local residents and communities feeling exploited by corporations as the economy depends more on an increase in tourism. However, it is encouraging to see cruise lines focusing on responsible travel and being aware of grass roots tourism. The cruise industry is prepared to meet the increasing demand for travel to Cuba and can work to create a mutually beneficial experience for both tourists and residents. I’m excited to see how the industry will continue to support the new and evolving tourism infrastructure within the island. This will provide guests a unique opportunity to immerse themselves in the culture and traditions that make Cuba one of the most desirable destinations in the Caribbean.

CRUISE-ADVISER.COM 25 December 2016 / January 2017 | Forward

PORTS OF CALL La dolce vita Is there a country in Europe more suited to cruise than Italy? From exquisite cuisine to ancient history – not to mention many miles of coast – the country has style in abundance and offers something for pretty much everybody

For British tourists, there is little wonder However, it hasn’t all been plain that the Mediterranean is officially the sailing for the cruise lines. Few will have most popular cruise destination in the failed to see the demonstrations by locals world. It is generally safe, hot and could in Venice earlier this year, protesting at rival any region in the world for its the large vessels they say are ruining history and culture. Italy, the birthplace the city. The Italian Transport Ministry of the Renaissance, is the jewel in the banned large ships weighing more than Mediterranean’s crown. 96,000 gross tons from sailing along That being said, Italy – or rather the Guidecca Canal in November 2014. Italians – still have a curious relationship However, that ban was then overturned with the cruise industry. There is in January 2015 by Venice’s regional no doubt that the country benefits court of appeal. The back and forth has massively from its popularity, with continued for years. ports such as Civitavecchia, Genoa It is hardly surprising that Venice and Venice attracting thousands upon has become so popular with tourists, thousands of cruise guests every year, including those who arrive in the eager to see the beauty of Florence city by ship. It is a magical place. The or the treasures of Rome. In total the crumbling, renaissance buildings line cruise industry generated about €4.6 the mile upon mile of canals that thread billion in 2014. For a country with their way through the city’s islands. Cars such a turbulent economy, it’s clear don’t exist here; you either get about by that foreign visitors have been water or by navigating the notoriously something of a saving grace. complex streets on foot. They say that

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CRUISE-ADVISER.COM 27 December 2016 / January 2017 | Forward

in Venice you can walk from your house to the exact same destination a different route every single day of the year. It’s not just a destination for ocean cruise guests, though. Uniworld, the luxury river operator, offers a cruise on the Po river out of Venice. The ten-day tour includes hotel stays in Milan, visits to Verona as well as a chance to cruise to less visited towns such as Chioggia, Polesella and Taglio di Po. The cuisine is another reason why Brits are flocking to Italy in record numbers. From eating Neapolitan pizza with tomatoes harvested south of Mount Vesuvius to sipping a cool glass of pinot grigio in Tuscany’s famous vineyards. Italian food has become a staple part of the British diet at home, but there is nothing quite like the real thing. MSC Cruises, which is headquartered in Switzerland, prides itself on When writing about Italy, it would sweeping vistas across sapphire waters, Mediterranean-style cruising, with a be remiss to not include something on it is like paradise with Mount Vesuvius pronounced Italian twist. The company the country’s fantastic capital. Rome is puffing ominously in the background. calls at more than ten ports across the a city that offers something for everyone. Italy is a cruise destination that can country, from its northern hub in Genoa From couples who want to throw a coin constantly surprise and delight. From to Valletta, at the southern tip of Sicily. into the Trevi Fountain, to history buffs rugged and arid Sicily to the lush lands It is the former that the famous author who want to see the Colosseum or Circus of the Alpine north. It has ancient sites Gustav Flaubert described as “a beauty Maximus or art lovers who have always such as Pompeii and Pisa as well as that tears the soul”. Its charm is bound wanted to see Michelangelo’s Sistine modern, thriving cities such as Milan up in the old town, which is all winding Chapel, tucked away within the Vatican. and Rome. There are fashion weeks and streets and cobbled piazzas. Some say One of the most romantic destinations ancient universities. Italy really does that focaccia bread was invented by in Italy must be the areas within the Bay have something for everyone. It’s not the Genoese – a claim that is disputed of Naples. Stunning towns such as Capri a country one can do in one attempt. by others – however it’s still worth and Sorrento are synonymous with the However, part of the country’s charm is sampling some from one of the city’s glamour of Italian holidays, harking returning year after year and threading many fine bakeries. back to a more sophisticated time. With the pieces of its rich tapestry together.

THREE ITALIAN CRUISES

Seven days Eight days 13 days

Silversea – Spirit Ponant – Le Lyrial Voyages to Antiquity – Aegean Odyssey Nice-Rome, May 6, 2017 Rome-Venice, August 15, 2017 Rome-Nice, May 25, 2017 From £2,655pp From €3,210pp From £2,445pp Board the beautiful Silver Spirit in Nice and This new Ponant itinerary includes visits to rarely Voyages to Antiquity have moved their business travel to the Italian island of Olbia. This Italian visited Italian ports such as Monopoli as the from the Middle East to the Mediterranean, for focused itinerary also includes calls at Trapani decadent Lyrial cruises out of Rome and right obvious reasons. This trip includes three days in and Syracuse in Sicily, the Amalfi Coast and around the Italian peninsula. Romantic calls at Rome, as well as stays in Olbia, Elba, Florence Sorrento before finishing up in Civitavecchia. Amalfi and Taormina are an added bonus. and Livorno for the Leaning Tower of Pisa.

CRUISE-ADVISER.COM 28 Crystal_CAdvisorPreview_Ad_Nov16.qxp_Crystal_CAdvisorPreview_Ad_Nov16 24/11/2016 15:19 Page 1

ALL ™ E X C LUSIVE T H E W O R L D ’ S B E S T I S N O W E V E N B E T T E R

Crystal Cruises Crystal River Cruises Crystal Yacht Expedition Cruises Crystal AirCruises

INTRODUCING THE NEW CRYSTAL®. THE WORLD’S BEST IS NOW EVEN BETTER. C R U I S E S | R I V E R | Y A C H T Voted the World’s Best more times than any other L U X U R Y A I R | R E S I D E N C E S hotel, resort or cruise line in history, Crystal Cruises is more than just a luxurious way to explore the world. It is an adventure, opening up the globe just for you. Whether by sea, land or air, we are taking 23 years 20 years luxury travel higher than ever before. Welcome to the new Crystal. Where all-inclusive is All Exclusive. Crystal Mozart ‘Best New River Ship’

Michael Dupont Natalie Read Jon Schoﬁeld Nan Short Head of Sales Regional Sales Manager Regional Sales Manager Representative Tel: 07921 949469 South North & Scotland Northern Ireland & Eire [email protected] Tel: 07896 971316 Tel: 07841 921533 Tel: 02890 642252 [email protected] [email protected] [email protected]

FOR FURTHER INFORMATION OR TO MAKE A BOOKING, PLEASE CALL:

December 2016 / January 2017 | Forward

INFOCUS Crystal CEO Edie Rodriguez’s speech at the Clia River Convention made some waves, but there’s no denying that Crystal’s luxury innovations are leading the way

When Edie Rodriguez speaks people Announcements about air, river and river ship] have actually worked for tend to listen, even if they don’t like expedition followed the firm buying the company before.” what she’s saying. The boss of Crystal up a raft of shipyards. Residences for The investment that has led to so Cruises has seen her company come on the well-heeled are also on the cards. many staff members returning to the leaps and bounds during her tenure. At However, can the company sustain such fold is unlike anything the industry the Clia River Convention in November growth as it goes forward? has ever seen. she told delegates – travel agents as well “In terms of how we are going to Seven river ships, three expedition as most of her competitor cruise lines – maintain the quality of Crystal Serenity yachts, a fleet of aircraft, enhancements that Crystal River Cruises was the only and Crystal Symphony across our to their current ocean ships and the luxury river operator in the world. While new fleet, the answer lies in our staff,” launch of an “exclusive class”, slated for that might have ruffled a few feathers, it Rodriguez explains. “Many people have delivery in 2022, along with their much certainly got people’s attention. left us over the years, simply because, feted multi-million pound residences, Having been at the helm of Crystal in the past, they didn’t think they could mean that Rodriguez’s life is not going since 2013, Rodriguez is now overseeing grow within our company. Now, with to quieten down any time soon. Little a period of rapid growth, after the all of the investment, they are coming wonder that the CEO is known as company was bought by Genting Hong back. Half of all the people we have “speedy Edie” and reportedly sleeps Kong in 2015 for $550 million. hired for Crystal Mozart [Crystal’s first for just four hours a day.

CRUISE-ADVISER.COM 30 December 2016 / January 2017 | Forward

“We are no longer just Crystal Cruises,” she says. “We obviously have been for 26 years, but a year-and-a-half ago, when we got our new owners, and they invested heavily in our brand we became simply ‘Crystal’ – the world’s most luxurious lifestyle and hospitality brand portfolio. We are now being spoken about in a myriad of different ways and so market ourselves to a myriad of different guests. “Through that growth we are attracting the new to cruise market. With Crystal Mozart, which was launched in the summer, about 50 per cent of our customers are not only new to Crystal, or new to river cruise, but completely new to cruise. With Crystal Esprit, our first expedition yacht, we are not only attracting new to cruise guests but, interestingly, a far younger demographic. The average age of guests on board Crystal Esprit is only 35 years old.” The various touchpoints that Crystal is now able to disrupt the luxury holiday market is astonishing. With expedition and aircraft sure to attract a younger – while still phenomenally wealthy – client, the idea is that they will become a Crystal guest for life. Eventually they will graduate to the ocean and river product, thus the company will successfully populate the whole of its portfolio. The only entry requirement is that passengers must be able to afford it.

THREE OF CRYSTAL’S GEMS

Ten days Seven days Seven days

Crystal Mozart Crystal Esprit Crystal Symphony Vienna-Vienna, May 13, 2017 Dubrovnik-Venice, August 20, 2017 Barcelona-Lisbon, October 3, 2017 From £3,470pp From £4,235pp From £2,000pp Crystal River Cruises’ first ship, the Crystal Join Crystal’s first luxurious yacht, the Crystal Take a journey on the newly refurbished Crystal Mozart, is a big deal. Twice the width of a typical Esprit, on a cruise out of Croatia’s Dalmatian Symphony, one of Crystal’s original ocean river ship, passengers on this Danube cruise will Coast, calling at many of the country’s less vessels. The two ships built up Crystal’s luxury also be able to enjoy a trip on the vessel’s very popular ports, including Vis, Trogir and Šibenik, offering over the years – before the major own Wider speedboat. before sailing in to Venice. investment came in.

CRUISE-ADVISER.COM 3131 new guinea circle

New Guinea Circle Cairns - Wewak - Darwin Departing 29th October 2017 25-nights from $19,480 pp twin share Cairns to Wewak Departing 29th October 2017 12-nights from $10,880 pp twin share Wewak to Darwin Departing 10th November 2017 voyages to faraway lands 13 nights from $11,880 pp twin share

At Coral Expeditions, we have built our reputation over 33 years by taking our guests on voyages focused on nature, history and cultures. The intimate scale of our three Australian ships, our trademark Xplorer ‘landing craft’, and our exceptional Expedition team all combine to create an atmosphere entirely unlike a normal cruise. With a maximum of 72 guests per ship, you will enjoy personalised attention, small batch cuisine, and no queues or waiting. FEATURES AND INCLUSIONS • Shore-rich itineraries with local interaction • All meals featuring locally sourced produce • All shore excursions • Experienced Expedition Team • All Australian & New Zealand crew • Xplorer tender vessel allowing easy access

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For trade support, please contact our Sales department: [email protected] new guinea circle

Online www.coralexpeditions.com

Email [email protected]

Phone +61 7 4040 9999

For trade support, please contact our Sales department: [email protected] December 2016 / January 2017 | Midship

NEW YORK CITY Viking invasion Viking Cruises promised to “reinvent” cruise when it entered the ocean market in 2015. With two more ships arriving in 2017, Anthony Pearce boards Viking Star in New York to find out if it lives up to the hype

In 2017, Viking Cruises will add two dined al fresco at an excellent Italian, more ships to its fleet, the Sky and Sun, in the shadow of the iconic Carnegie the third and fourth in its fledgling Hall, (drawing some confused looks, seafaring division, launched only in given the autumnal weather), allowing 2015. For a line that once christened us to see some of New York’s eye- 18 river ships in a single week, this catching characters wandering by. quick expansion may seem par for Among many other things, the city the course, but, in reality, it’s nothing is the best in the world for people short of staggering. watching. In the morning, we gorged Torstein Hagen, the company’s on waffles for breakfast at the nearby chairman, promised, rather grandly, Brooklyn Diner, where portions start to “reinvent” ocean cruise when the at supersize and get bigger, before expansion was announced four years heading to the Top of the Rock, taking ago. But it’s fair to say that, even against in the world’s most famous skyline, the its own lofty ambitions, Viking Ocean Empire State Building at its centre. Cruises has enjoyed considerable success Leaving New York since, carving a unique The Manhattan port, place for itself in where the Star was the market. docked, is remarkably Ahead of these new close to the action – additions, I joined the a 20-minute taxi ride Viking Star – the first from our hotel – and in the fleet – as it sailed backs right onto the from New York City city. That evening, down to San Juan, the from the aft of the Puerto Rican capital, ship, we were able where it is based this to enjoy one of the winter for the line’s world’s most magical Caribbean itineraries. sights: New York City Although essentially a transforming from repositional cruise, this was day into night, lighting up as the sun too impressive a trip to miss out set. Under this enchanting glow, we on. It also gave me chance to finally set sail, a little later than planned, experience a ship about which by which time we were tucking into I’d heard so much. dinner at Manfredi’s – the magnificent The day before the Star sailed out presence of the New York City outside of New York for the first time, leaving the window. There was tangible behind the city’s illuminated skyline, excitement as we approached the Statue I spent a night in Manhattan in a of Liberty – even among the native New Midtown Hotel, a few blocks from the Yorkers on board – making for a truly Central Park, the Museum of Modern special moment. Cruise can offer some Art and Tiffany & Co. That evening we amazing and unforgettable experiences,

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35 December 2016 / January 2017 | Midship

and sailing out of this fascinating, towering city is one of them. I’d heard so much about the restaurant’s steak – the best at sea, I’d been told more times than I can remember – meaning I didn’t have to consult the menu to pick my main. The rib-eye that arrived, marinated for four days with salt and chilli flakes, exceeded even those lofty expectations.

Scandinavian design I had not been on Viking’s ocean offering before, but now had four days, with no sight of land, to explore it. It only took about 10 minutes to fall in love. The Star brings the intimacy and the elegance of river cruise to a 930-passenger ocean vessel – and looks beautiful. True to the company’s Nordic ties is the influence of Scandinavian design on board, as seen on its river cruise Longships, most obviously in the beautiful wooden chairs and tables of the Explorer Lounge and Wintergarden. It’s much more than that, however. Viking has used the movement’s ethos of simplicity, minimalism and functionality throughout the ship: the Star may be luxurious, but nothing here feels superfluous or over-the-top. The attention to detail is so impressive because of the many human touches you find in both the rooms and public areas. My cabin, a massive penthouse veranda, is full of a little surprises: there’s under-floor heating in the bathroom, where the mirror doesn’t steam up and the (amazing) shower is easy to use; there’s a pair of binoculars hidden away in a compartment in the desk with a vanity mirror. The more you look around the more you notice these gentle, subtle touches. Mamsen’s (Norwegian for mum’s) serves mouthwatering waffles using the recipes of Torstein Hagen’s own mother, and there’s even a black and white photograph of her and his daughter on the deli wall, giving it the feel of a family-run café (a surprise for the chairman, I’m told). Nearby, at the entrance to this area, and beyond, in the Explorer Longue, are illuminated maps of constellations; and, on a huge screen in the atrium, either images by Viking photographer Alastair Millar or works of art by Edvard Munch, which the line Viking Star sails past the Statue of Liberty

CRUISE-ADVISER.COM 36 December 2016 / January 2017 | Midship

has a tie in, are displayed. In fact, all the artwork, like the calming décor, is incredibly tasteful. Even more impressive is the retractable roof above the tranquil pool area (making it usable regardless of the weather – as it happens, it rained all week) and the huge amount of outdoor space – on decks two and seven are promenades that loop around the ship.

“No casinos, no umbrella drinks” The spa is perhaps the Viking Star’s most impressive area: I spent an afternoon there trying out the Norwegian take on thermotherapy (at first with a little scepticism) of going from really hot places to really cold The pool area has a retractable roof ones, which is said to aid circulation. That meant luxuriating in the enormous spa pool, Jacuzzi and steamroom and then standing in the snow room (quite literally a room full of snow) or under a bucket of icy water – and feeling, to my surprise, all the better for it (I did, however, wimp out of trying the freezing cold ‘plunge pool’). The rest of the day was spent reading on deck, by the infinity pool, and looking out to sea as the sun set. Blissful doesn’t even begin cover it. Compared to some ships, there aren’t tons of features on board. Hagen, who, on Saturday morning, gave an entertaining talk about the company’s 20-year history and expansion from river into ocean, was keen to point out how The luxurious spa pool and Jacuzzi the things that Viking doesn’t do – “no children, no casinos, no umbrella drinks” such an accomplished chef at work Like the Longships on the river, Viking – sets it apart. As soon as I embarked was a joy. has found a product that works and now I knew I wouldn’t be bored, that four intends to stick to it. The changes to the nights at sea would fly by. I also knew it A philosophy that works new ships, Hagen says, will be tweaks, would mostly be spent eating. Viking’s ocean offering occupies an but the rest will remain the same, After two days of pigging out – unusual place in the market. While it meaning guests will enjoy the same steak on Friday, exceptional lobster doesn’t brand itself as luxury, there is high standard regardless of which ship (followed by New York raspberry a lot included here. That is: beer and they sail on, allowing them to choose cheesecake) on Saturday, with burgers, wine with lunch and dinner; one shore by destination. It’s a philosophy that pizzas and pretty much everything excursion option in each port; Wi-Fi; continues to serve them well. else in between – I decided to see use of the spa; and access to speciality it from the other side, taking some (it calls them “alternative”) restaurants, Viking Cruises will sail out of New York cookery classes in the Kitchen Table, including a wine-tasting menu and City on a 15-day New York, Bermuda & an innovative space where guests are private dining space. And what isn’t the West Indies itinerary on October 23, invited to help prepare meals. When included is afforable: the drinks package 2017 (prices from £3,090pp). It will sail the ship is in port, customers are of $19 a day, even with the prohibitive into New York City on a 13-day Eastern invited to head to local markets exchange rate at the moment, is very Seaboard Explorer cruise from Montreal with chefs to source the ingredients. reasonable and includes premium spirits (September 23 and October 1; prices Inevitably, I ended up doing more (save for a few of the most pricy options from £5,095). For more information, eating than cooking, but just watching on the menu). see Directory, p67

CRUISE-ADVISER.COM 37 Promotion Activities

Holland America is the place for firsts at sea. From BLEND, on ms Koningsdam, its unique hands- on wine blending and tasting experience to Rijksmuseum at Sea, which debuts on ms Westerdam in April 2017 and brings one of the greatest museums in the world on to our ships. At the Culinary Sophistication Arts Centre, available fleet-wide, guests may enjoy regional culinary demonstrations — and cookery and soul at sea workshops held by celebrate A floating museum, acclaimed fine chefs; and learn new skills at dining, soul-enriching onboard complimentary digital workshops. entertainment and worldwide destinations. With a proud Dutch history spanning more than 140 years, next year Holland America Line also celebrates 70 years of Alaska tourism

Culinary

Holland America takes its food very seriously. All of the restaurants on board are overseen by its culinary council of five of the world’s best chefs, who between them have a galaxy of Michelin stars. Fine dining restaurants include the Pinnacle Grill, with menus themed around Pacific North West Cruising, the pop up Sel de Mer, which specialises in French seafood, or Tamarind (onboard three ships), the southeast Asian restaurant, which Condé Nast Traveler said “rivals the top restaurants on land”.

Book a Holland America cruise: Reservations: 0844 338 8600 Sales Team: [email protected] Online training: halacademy.co.uk hollandamerica.co.uk

CRUISE-ADVISER.COM 38 Promotion

Destinations

Holland America offers a luxurious escape for guests as soon as they step on board. That’s nothing compared to what what they can do for them off the ship, however. From the idyllic Caribbean to exotic Asia; Patagonia’s mountains to tiny Pacific islands, guests can enjoy a more immersive experience with long days and overnights ashore, plus authentic destination guides. Nobody does Alaska quite like Holland America either — with 2017 marking 70 years of exploring the Last Frontier. Guests can stay at the McKinley Chalets and enjoy the amenities of Denali Square resort, with six million acres of untamed American wilderness at their door.

Entertainment

No other cruise line in the world offers as sophisticated a roster of entertainment as Holland America. From partnerships with BBC Earth, which includes a live orchestra playing along to award-winning footage from Frozen Planet, to watching the incredible house musicians perform in B.B. King’s Blues Club, straight from the legend’s own bars in America’s soulful south.

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CRUISE-ADVISER.COM 40 December 2016 / January 2017 | Section Name

SEABOURN New Ventures Carnival Corporation’s ultra-luxury line is attempting to reinvent the shore excursion with its new education-heavy zodiac tours and hikes

CRUISE-ADVISER.COM 41 December 2016 / January 2017 | Midship

“It’s the perfect marriage between expedition and luxury,” says Robin West, senior manager, expedition operations and planning, at Seabourn. That job title, in short, means he is the mastermind behind the new Ventures programme, which is taking centre stage as the ultra-luxury line returns to Alaska for the first time in 15 years in 2017. West describes the programme as having two parts: knowledge and adventure. Seabourn invites guests to truly immerse themselves in a destination. It hosts historians, ornithologists and geologists to provide insight into a region’s history, geography and culture through dozens of lectures – and then allows guests to go out and explore it. From the ship, they can head out in zodiacs, kayaks and then on hikes, all the time joined by these same experts. “Kayaking allows our guests to explore destinations in a very different way,” says West, who we meet, along with Carly Perkins, the line’s marketing manager, for a coffee in central London. “No prior experience is required and we have qualified guides who will give a thorough briefing.” “It’s making Seabourn an expedition choice for that traveller who wants an individual experience but who wants to do it in luxury,” adds Perkins. Seabourn guests can surround themselves with impressive wildlife Next year is a big one for Seabourn. Its new ship, the 604-passenger Encore, is joining the fleet (sailing pre-inaugural cruises this month). Designed by the acclaimed Adam D Tihany, it promises to continue the line’s reputation as one of the standard-bearers for ultra-luxury cruise. But Seabourn, with Ventures and its new marketing, is keen to promote experiential travel, rather than just the elegance of its ships. “The idea is to sell Seabourn as an ultra-luxury brand without selling the actual hardware of the ship,” says West. “It’s selling a lifestyle.” The Ventures programme was launched in 2015 in Northern Europe, in the Norwegian fjords, and has since been extended to the Amazon. Seabourn also launched the A zodiac tour of the Norwegian fjords kayaking programme in Antarctica,

CRUISE-ADVISER.COM 42 December 2016 / January 2017 | Midship

Seabourn Quest in Tromso, Norway

in Antarctica, and you point at a penguin and say, “Is that a king or an emperor?” someone, likely your zodiac driver and resident expert, is able to tell you. “You have a team of walking encyclopedias,” says West. “Any time you have a question, there are staff around to answer that. If the driver can’t tell you, then they can radio another expert and they’ll be able to. Guests, who are smart, informed and passionate travellers, will come on board specifically hoping to see wildlife, so Seabourn has to be prepared. “In Antarctica, we have guys on board like Brent Houston, who has done 150 trips there, what he doesn’t know about penguins isn’t worth mentioning!” says West. “We have a guy called Dr John Ford who is the world’s leading authority on killer whales’ acoustics, and a guy called Dr Sean Todd, who has been studying humpback whales for, like, 50 years.” The way in which Seabourn is pitching its new product is different and is about to expand into Australia, kayaks. We’ve got hiking tours up on from how you might expect. New Zealand and Indonesia with the to glaciers and ice caves.” “Talking to travel agents, we launch of the Encore. West adds that returning to Alaska want to get Seabourn Ventures off Ventures appears to be a perfect was as a result of various factors. the cruise map and onto the luxury match for Alaska and has allowed “With the introduction of Encore and travel experience. People who are Seabourn to return to the destination Ovation, we need to spread our ships going to Alaska to go kayaking, it’s in impressive style, making it stand a little further. As we move forward not necessarily that they want to out from the pack, including from its our focus is destinations, we needed go on a cruise, it’s that they want to sister brands at Carnival. to start looking at destinations visit Alaska,” says Perkins. “It’s about “We’ve built a very comprehensive Seabourn hasn’t been to for a while. leading with the destination and what Alaska programme for 2017,” says And with the timing of the Ventures you can do there.” West. “Alaska was the first destination programme, Alaska worked nicely. West believes Seabourn has found where we built the itinerary with It’s a great area to explore.” a perfect mid-point between adventure Ventures in mind. For Seabourn The way that Ventures works and luxury, particularly in the polar to be back for the first time in 15 means that there’s always someone regions. “In Antarctica, you used to years, we really wanted to go back to answer any questions you may only be able to sail with old ships, with a wow factor. Guests now have have about a destination. “How old polar research vessels,” he says. the opportunity not just to cruise in are those rocks?” or “how deep is “For the first time, there are ships Holgate Glacier, Tracy Arm or Misty this fjord?” West says are common going down there where there is no Fiords, they can get in the zodiacs and questions. This means that, if you’re compromise of the onboard luxury.”

CRUISE-ADVISER.COM 43 December 2016 / January 2017 | Midship

GREEN TRAVEL Electric dreams With new measures to tackle its carbon footprint, can the cruise industry improve its negative environmental image? Anthony Pearce investigates

How environmentally friendly is a people at Climeon. They have found cruise? It’s a question that is asked with a way to efficiently turn heat waste increasing frequency, particularly given into electricity, saving stacks of CO2. the negative press that often surrounds It’s just one thing we’re doing to meet cruise’s carbon footprint. The answer our commitment to launch one of the hasn’t always been forthcoming: there cleanest fleets to sail the seven seas.” are many complicated variables, while The news was hot on the heels of some cruise lines have been criticised Hurtigruten’s announcement to build for a lack of transparency. It’s fair to hybrid-powered expedition ships – say that, like all tourism, the impact the first of which are called Roald is considerable, but the last few years Amundsen and Fridtjof Nansen. The have seen a change in attitudes company says the technology will make Holidaymakers are ever more sailing with electric propulsion for switched on about green travel and 15-30 minutes a reality and will reduce cruise lines have reacted accordingly. emissions from the ships by 20 per cent. Increasingly, when new ships are Friends of the Earth, which announced, operators talk about their monitors cruise lines’ environmental commitment to the environment. performances in its annual reports card, For example, when P&O Cruises welcomed the move. Marcie Keever, recently announced plans to build, oceans and vessels programme director, what it calls the “largest ship and most told CRUISE ADVISER: “Hurtigruten has ambitious ship ever built for Britain”, also committed to not using heavy its environmental impact was at the fuel oil in the Arctic, which is another heart of the story. The ship is set to be positive thing it’s doing. powered by liquefied natural gas, as are “One of the things we have been two ships from sister company Carnival working on, particularly in the Arctic, Cruise Line, while Royal Caribbean but worldwide is to reduce this. By law, International is also getting in on the it’s allowed to be extremely dirty, at act with its Icon class ships. the moment it can be 35,000 parts per Richard Branson has said that his 1,000,000 sulphur; on road, diesel is cruise line, Virgin Voyages, will adopt 15 parts per 1,000,000. But, you have a new clean energy technology called to get this down 1,000 if you’re in the Climeon Ocean when it launches in US or at port in the EU, but worldwide 2020. The ships, he says, will be the it’s allowed and is incredibly damaging, first to transform waste heat from both for health and the environment. engines into electricity for onboard use. “In the Arctic, soot tends to sit on the Tom McAlpin, president and CEO of ice and actually exacerbates melting, Virgin Voyages, told CRUISE ADVISER: so when a company such as “The entire Virgin Group is committed Hurtigruten commits to cleaner fuel to changing business for good and we’re very happy about this.” Virgin Voyages will be no exception and Keever points to Friends of the we are inspired by Richard Branson’s Earth’s report card, which it has leadership on the global issue of been running every year since 2009. creating more sustainable businesses. In 2016, it graded 17 cruise lines and “Virgin Voyages is excited to be the 171 cruise ships, focusing primarily first cruise line to work with the smart the largest lines.

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CRUISE-ADVISER.COM 45 December 2016 / January 2017 | Midship

It doesn’t make great reading for But even among the bigger lines announced the waste-heat recapturing cruise lines, particularly upon first there are differences, says Keever. programme. There are lots of things glance. Keever points to a problem with “There are comparisons that people that the industry is looking at. transparency, which brings the overall can make, which is why we did the “Of course, it’s really challenging for score down – but notes there are clear report card. an industry that runs differences. Passengers are entirely on petroleum INDUSTRY VIEW “If you look across our whole report saying, ‘OK, at the moment. It’s card, you will see Disney Cruise Lines which cruise difficult to know what very high up, and some very low. There lines are better?’ Anthony Daniels, will happen, because are positive environmental stories and It’s not just head of sales, Hurtigruten the industry is so negative ones. Across the industry there about choosing reliant on fossil fuel. is a balance, which we think should where you are “To have hybrids ships coming “No-fly cruises be leaning towards to the higher end. going, what is amazing – it’s a real step are a good thing, We’re always pushing for all cruise lines activities in the right direction. I think because you don’t to do better,” she adds. you are doing – it will have an impact across need an aeroplane “Transparency is a problem, but over it’s also about the industry. Us partnering to get there, but 60 per cent of cruise ships on a report who is doing with a company as prestigious of course it’s still card have installed advanced sewage better from an as Rolls-Royce proves how energy-intensive to treatment systems, there’s that kind of environmental serious we are about it. I think get a ship through positive story. On the air pollution side, perspective. there’s going to be a lot of the ocean. It’s there are ships that are using cleaner “Like most other brands who are now difficult to nail fuel, they’re installing scrubbers, taking industries, going to have take stock of down comparisons advantage of shore power. cruise lines are what they do. But also we have between this and “There are positives. In particular, being pushed to consider what we’re doing land-based tourism Princess Cruises gets the highest grade by national and with the current fleet, so that’s but of there are a for air pollution, almost every ship they international why we’ve got the Hurtigruten number of factors. have is fitted with shore power.” bodies to Foundation in place. On all the “I definitely think Royal Caribbean International is do better. trips, we do a beach clean-up, we are moving in getting an A with sewage treatment; I Unfortunately, and invite any guests to come the right direction. think they have just one ship to upgrade shipping and along with us.” I think with efforts of its fleet of 25. It’s leaps and bounds aviation were like ours, and from better than older technology.” actually left out other groups, that Companies such as Hurtigruten and of the Paris agreement on CO2. The try to push the industry to improve other smaller-ship cruise lines are not International Maritime Organisation, regulation – which, in my opinion, the included on the list, and so the report which is an arm of the UN, sets industry should really stop fighting – is distorted by the lack of smaller, more standards for shipping. you can already see the differences, environmentally friendly cruise ships. “Richard Branson has just even between different cruise lines.”

CRUISE-ADVISER.COM 46 December 2016 / January 2017 | Section Name TRAVEL AGENTS Meet the experts

The last year has been difficult by anyone’s measure. But what does the future hold for the cruise industry? We asked three travel agent bosses to explain how they found success under the hardest of circumstances

CRUISE-ADVISER.COM 47 December Preview Edition | Meet the Experts

What makes a good travel agent? in Sheffield’s Meadowhall Is it product knowledge? Customer shopping centre. The various service? A snazzy website? Contacts touch-points mean that Wilson help, obviously, both in terms of a has been able to grow his database packed full of clients and company without having all of solid commercial deals with tour his eggs in one basket. There is operators. But, how does a travel one common theme that runs agent build their business – given throughout the Bolsover Cruise the various challenges they face in Club brand, however. today’s economy? “There are agents out there “The past few years have seen who specialise in cheap cruises, a testing time for travel and the world but it is our service from start we live in has changed,” Michael to finish which has enabled us Wilson, the managing director of to become so successful. People Bolsover Cruise Club, says. “I believe book with us year-after-year, that when times are so uncertain, because they know that we will it isn’t the cheapest price that people be there every step of the way.” necessarily want, but the confidence Phil Nuttall, the managing that they will be taken care of from director of The Cruise Village, booking to the welcome home. The the Blackpool-based agency, age-old adage is ‘you get what you says that a lot of his company’s pay for’ and this is certainly the case success comes down to the when it comes to travel agents.” brand’s family heritage. Bolsover Cruise Club, which has “Without a doubt, the been selling cruise for 35 years, reason behind our success is now has more than 100 staff based because we are true to our in its office in South Yorkshire. identity as a fourth generation The company, which started as an family business,” he explains. independent agent, now has its “Customer care comes first and main call centre as well as a Cruise all of our team understand the Bureau and a Cruise Holiday Shop ethos of great customer service.

CRUISE-ADVISER.COM 48 December 2016 / January 2017 | Midship

“We have been selling cruise for being online, which had obviously formal or informal, long-haul or more than 40 years and we have been growing. It was then about Mediterranean, culture or beach – seen a great deal of change and backing up that technology with do they want lots of entertainment? consolidation over those years. knowledge and service. Even within the cruise line there are Some good and some not so good, lots of questions. but the growth of cruise is certainly “If you get the wrong customer on something to celebrate. We had the the wrong ship then you’ve lost them. vision to open the first dedicated They won’t come back to you.” cruise only travel agency on the As we enter 2017, with the news high street back in 2002 when we broadcasts full of dour predictions for opened Save’n’Sail which is now the economy and politics generally, The Cruise Village. the question on many people’s lips “Selling cruise is not a numbers is: will the travel industry prove as game. It is about finding a product resilient as it has in the past? Brexit, that you know delivers a great when the process officially begins experience through its hardware and that is, could lead to visa costs for their on board service, including pre- travel onto the continent, while a and post-cruise attention to detail.” Trump presidency has left many When it does come to numbers, few feeling jittery about future travel can compare with Iglu. Simone Clark, prospects. So, how does the British the company’s managing director, cruise industry make it beyond the says that her agency’s success is down 1.7 million passengers to the big two to the roadmap set by their ethos “You have to put the right customer million mark? when it came to selling ski – a similar on the right ship as well as the right Bolsover’s Wilson believes the market in many ways. brand. I really believe that there is industry’s future lies in those who “We took what we had done well a right ship for everybody and that’s have not even taken a cruise before. with ski as a specialist agent. You not necessarily the same cruise line “The key is to not only crack that wouldn’t think there was much every time. It depends who you’re elusive new-to-cruise market, but overlap between those two products travelling with and where you want also to expand on what we can offer at all, but there are. It was about to go. So finding out if they want existing cruisers,” he explains.

CRUISE-ADVISER.COM 49 December 2016 / January 2017 | Midship

“People grow and their The question of big American agents themselves to get out there requirements change. If we continue cruise lines supporting the British and learn their trade. to adapt, tailoring what we offer market is an interesting one. Global “It’s about what the agents can do to suit the changing needs of our economics will play their part, of to learn about the industry and then customers, we will see the industry course. However, what really becomes share their experiences with their continue to grow accordingly. obvious when you take a step back customers. There is something for Everything has a knock-on effect; is that the cruise industry does still everyone in the travel industry and family cruisers go on to become struggle with an image problem – be it’s our job to match the right product luxury cruisers as the children fly it in the US or UK. Cruising is for with the right customer.” the nest, and luxury cruisers become old people. Cruising is too formal. Clark has worked across a number adventure cruisers when they seek Cruising isn’t for me. For agents on of sectors within travel and says a more immersive, experiential the front line, facing these questions, that, in her experience, cruise lines take on high-end travel. The key to they need the support of the cruise are “better than any when it comes the industry’s progression is not in lines to know how to handle the to dealing with travel agents. From bargain basement deals, but in giving questions straight on and convert training to getting us on the ships or our customers holidays so good, it sceptics into seafarers. the amount of marketing materials leaves them with no choice but to “With so many products on they provide”. keep coming back again and again.” the market, and more emerging However, that’s not to say that For Nuttall, the emphasis must be constantly, it is so important that there isn’t room for improvement. on the major innovations that the operators communicate with agents “For me, it’s about getting more cruise lines release – and successfully clearly, regularly and without people on cruise ships. The more the getting across the messages that the overcomplicating things,” says better – we need to get cruise out big operators are putting out, whether Wilson. “Our sales consultants sell there to dispel the myths. It’s not that’s dispelling some of those pesky many different cruise lines, and just for old people, or just formal. cruise myths, singing about the new clear information with regard to the When the cruise lines put some features on board or looking at some product and specific offers can be the of the bigger, newer ships out of of the key destinations. difference between them selling a Southampton it really helps, too.” “Innovation in new products is certain operator confidently or not. The agents we spoke to were all key,” he explains. “Be that the ships “Communication of facts and confident about the cruise industry themselves or the experiences on developments is so important, along going into 2017. As long as cruise board. Awareness of product and the with regular training. If yours is the lines keep pushing the boundaries dispelling of myths through social product an agent feels most informed and drumming up interest, agents will media is vitally important.” and knowledgeable about, it is the have requests from people interested Clark at Iglu agrees: “There has one they will speak about with the in booking. For their part, agents have to be more ships. There is still a lot most passion. It would also be great to prove their worth and maintain of capacity out of Southampton, but to see more user-friendly booking a partner relationship with cruise because Americans aren’t travelling systems, designed specifically for lines, not one where they are the over here as much as they were, some the UK market. Complex systems subservient party. Travel agents fill of the lines are moving their ships are a huge challenge to negotiate.” a crucial role within a tour operator’s over to the Caribbean. The cruise For Phil Nuttall, who also acts as distribution network and, with the lines have to support the British chairman of Clia UK & Ireland’s travel resources available, there is no reason market. Keep bringing the big ships agent advisory committee and has why that won’t continue. They just here, even it’s just for a couple of 14 homeworkers as well as his instore need to be as innovative as the cruise nights to really showcase it.” sales staff, the onus should be on lines themselves.

CRUISE-ADVISER.COM 50 December 2016 / January 2017 | Midship

FIVE MINUTES WITH… Stephen Winter, Ponant cruise adviser sits down with the international sales director of the French luxury line

Many ultra-luxury cruise locations”. Could you give us brands as Verve Clicquot champagne, companies are bringing out some examples? Alain Ducasse, Ladurée, L’Occitane, new ships. How will Ponant This means the likes of the Amazon Château Latour wines, Sothys spa, stand out in an increasingly and Orinoco Rivers, Cuba, the US Fragonard perfumes and so on. crowded market? Great Lakes, St Pierre and Miquelon, I think you will see that, unlike most The Bijagós Archipelago (which is How different will the new cruise companies who have continued off Western Africa). There are so vessels be to those already in to go bigger and bigger, we have many – the Seychelles, the Maldives, your fleet? decided to go slightly smaller with the Kimberley in Australia, the Great The new ships will resemble our our four new builds. Our Explorer Barrier Reef… current yachts in design, only smaller class ships will have 92 cabins and and with less guests on board. They suites, all with balconies to increase The ships look like they will will be more open to the sea and the feeling of boutique intimacy and have a focus on tropical nautical activities (sailing, deep sea relaxation and to allow us to continue destinations. Do you think fishing, kayaking, scuba diving, water- to lead the way to destinations where this is emblematic of where skiing, SUP). All cabins will have a others do not or cannot go. the exploration cruise balcony and the suites will have large industry is going? private terraces. We are even working Why did you choose to Not necessarily as we still will have on finalising the details for an invest heavily in exploration a great deal of business and demand underwater lounge on all four ships, style cruise? in the polar regions, but these ships which would be a first in the world! Simply because it is a successful and the destinations they will serve business model! From the moment will complement them. There are Could you tell us more about we built our four sister ships (Boreal, hundreds of areas around the world the environmentally friendly Austral, Soleal and Lyrial) we had that are begging to be discovered by equipment you have on board? immediate demand for charters, ship and we are looking at how to Waste and sewage treatment on groups and individuals from markets bring our guests to them. board, so no discharge of untreated all over the world. There seems to waste water into the sea. Low energy be a real demand for experiential Tell us more about your light bulbs. Diesel engine using travel without sacrificing the creature onboard experience? Marine Diesel Oil – less heavy and comforts – and who knows more Cruising with the French touch means less polluting. Electronic propulsion about that then the French?! attentive service, excellent cuisine, system. Dynamic positioning that a refined but relaxed atmosphere on allows the ship to maintain position The ships are designed “to give board, attention to every detail and without dropping anchor and thus access to the most inaccessible partnerships with such iconic French protecting the sea bed.

CRUISE-ADVISER.COM 51 December 2016 / January 2017 | Midship

FAMILY CRUISE A family affair Five families, on five different cruise lines, share the highlights of their holidays

From sailing with Mickey Mouse and sailing to some of the most exciting daughter, the diversity of a cruise all of his chums to snorkelling on destinations around the world holiday is what makes it so attractive Royal Caribbean’s private island – Whatever happened to a simple to so many people. Everyone from if you can say one thing about a week in Skegness? bingo playing grandmas to Xbox family cruise, it is that the choices To help us find out what was so loving sons are catered for, and they are staggering whoever you go with. great about each one, we sent five will be in good company, too. There’s But how exactly do you choose? different families on five different a reason why cruise is fast becoming From renowned brands to some fun-filled cruise lines, and asked the most popular family holiday for of the industry’s most exciting them to report back about what Brits looking to get away. names, these are cruise lines that they loved and what they would It’s a tough job, but our families have partnerships with brands such change on their family holiday. From all coped admirably. Why not let as Lego, Dr Seuss and Pixar, with a multi-generational family to a us know who your favourite family kids’ clubs for all ages, all while couple travelling with their teenage cruise line is too!

CRUISE-ADVISER.COM 52 December 2016 / January 2017 | Midship Carnival Cruise Line The Galway family

Have you been on a cruise before? space. The staterooms had plenty of Yes. THE CRUISE WITH room for family. The older members MUM AND GRAN of our party were catered for, too. What did you most enjoy while on board? Ship In what way could your experience The level of service from staff and Carnival Sensation have been even better? crew, food, entertainment, the formal The only way it could have been nights and childcare. Destination improved for us would have been if Caribbean the ship had departed from the UK. What was your children’s highlight? It’s a shame that you have to fly to They loved the daily activities like Ages have the wonderful experience. swimming and dancing. They also 71, 68, 39, 36, 25, 12, 5 enjoyed the food like the Pizza Pigout. Would you go again? Absolutely. What was the best feature of the ship itself? The staterooms had plenty That it was so big; there was so much of room for family. The older members of our party were catered for, too

CRUISE-ADVISER.COM 53 December 2016 / January 2017 | Midship Disney Cruise Line The Knight family

Have you been on a cruise before? tones – there wasa not too much Yes. THE CRUISE WITH in-your-face Disney. A SINGLE PARENT What did you most enjoy while In what way could your experience on board? Ship have been even better? Cruising with Mickey and co and Disney Magic The food was good, but not great. getting pretty much unlimited access for autograph-hungry children. Destination Would you go again? Barcelona to the UK Definitely. Disney has the same What was your children’s highlight? attention to detail in cruise as it does Having a boogie with Chip ’n’ Dale. Ages with its theme parks. 40 something, 11 and 4 What was the best feature of the ship itself? Cabins were comfy and family friendly (with an area for children that can be Disney has the same curtained off at night) and in discreet attention to detail in cruise as it does with its theme parks

CRUISE-ADVISER.COM 54 December 2016 / January 2017 | Midship MSC Cruises The Simpson family

Have you been on a cruise before? What was the best feature of the No! We didn’t think it was for us, but THE FIRST-TIME ship itself? all our friends raved about it. CRUISE FAMILY For me it was the theatre, for my wife it was the spa. What did you most enjoy while Ship MSC Preziosa on board? In what way could your experience We were blown away by the have been even better? entertainment. There was so much Destination If we could have stayed longer! The to do, we didn’t even have time to do Mediterranean weather in one port wasn’t great but, everything we wanted. We hardly saw apart from that, we can’t complain. the children as they were always in the Ages clubs with their new friends. 48, 43, 12, 10 and 6 Would you go again? Definitely. We have already booked our second cruise. What was your children’s highlight? Our six-year-old loved the water park, whereas the older two loved We hardly saw the children the waterslide. as they were always in the clubs with their new friends

CRUISE-ADVISER.COM 55 December 2016 / January 2017 | Midship Norwegian Cruise Line The McMullen family

What did you most enjoy while the kids and teenagers to hang out on board? THE LONE together and make friends. Even though we’ve sailed several times TEENAGER FAMILY I always enjoy when you first set foot What was the best feature of on the ship. We were in awe as we Ship the ship itself? admired Jade – there was so much to Norwegian Jade My husband and I love the speciality see and do. restaurants. The food was great – Destination and on top of that the staff are so What was your children’s highlight? Adriatic friendly. We’re also big fans of the My daughter Emily loved the variety of fitness centre, to help burn off the activities on board the ship – there’s so Ages speciality dining! much for her to do – from sports, the 44, 40 and 14 pool and even a video arcade! On top Would you go again? of that there’s a wonderful atmosphere Definitely! We’re big fans of for families, and with the Tree Tops Norwegian and the variety they Kid’s Club and Wipe Out Teen’s Club have to offer. We’re big fans of the fitness there’s always somewhere for all centre to help burn off the speciality dining!

CRUISE-ADVISER.COM 56 December 2016 / January 2017 | Midship Royal Caribbean The Ward family

Have you been on a cruise before? What was your children’s highlight? Yes indeed, we are lucky enough THE OLDER A definite highlight was making to have cruised seven times. It has TEENAGE FAMILY friends on board. Snorkelling on the become a favourite holiday choice private island of Cococay is something which we try to do at least once a year. Ship that will stay in our memories for a Freedom of the Seas long time to come. What did you most enjoy while on board? Destination What was the best feature of the It’s hard to choose one thing! One of Caribbean ship itself? the main attractions is the feeling of Our favourite area was the pool deck. luxury that comes with being so well Ages That’s where we had the most fun! looked after by the staff, coupled with 50, 49, 18 and 17 the tranquility of the ocean and the In what way could your experience onboard experiences. For the more have been even better? energetic members of the family, the By not getting off! Although we FlowRider, pools and top deck parties have tried other cruise lines, Royal Although we have are firm favourites! Caribbean remains our favourite. tried other cruise lines, Royal Caribbean remains our favourite

CRUISE-ADVISER.COM 57 Park & There’s no better Cruise place to stay

From £209 Subject to availability

Make the Holiday Inn Winchester your pre cruise hotel With rates from £185 per room per night, including up to 28 days parking and transfers to and from Southampton Docks, why not stop over in Winchester the night before and visit some of our fantastic attractions including Winchester Cathedral, The Watercress Line and the Great Hall and King Arthurs Round Table. r 141 air conditioned bedrooms r Spacious bar, lounge and including twin rooms, double rooms, outdoor terrace family rooms and a suite r Park and Cruise rate includes bed and r 4 Star Hotel breakfast, up to 28 days parking and transfers to and from Southampton r Award Winning Morn Hill Brasserie Docks r WiFi throughout r State of the art mini gym To book please call 01962 670700 or email [email protected]

www.hiwinchester.co.uk WINCHESTERWINCHESTER Stay at the gateway to the South AA Rosette Award December 2016 / January 2017 | Aft

NEW CREW Royal Caribbean announces the New head of retail role at appointment of Sophie Wilson MSC for Andrea Stafford MSC Cruises has announced the appointment of Andrea Stafford in the newly created role of head of retail, reporting to Steve Williams, director of sales. Stafford joins from Thomas Cook, but worked for TUI/First Choice as an RSM for nine years, followed by six years at Royal Caribbean where she was field sales manager and strategic account manager heading up the TUI Account.

Martin Lomax joins Cruising Excursions

Martin Lomax has joined Cruising Royal Caribbean has announced welcome Sophie to our UK sales team. Excursions as sales director. the appointment of Sophie Wilson We are in the process of building the He will be responsible for the as Regional Sales Manager (RSM) strongest retail team in the industry company’s overall sales and business for the North East of England. and, as we continue to expand, we development strategy and growth in Wilson joins from P&O Cruises know that Sophie has all the unique the UK and international markets. He and Cunard Line where she held qualities that we look for. The North will report to Damien Mooney, CE’s the position of Retail Partnership East is a key region for us, and managing director and work closely Manager for the North East, we know that the combination of with CEO Simonne Fairbanks. Scotland and Northern Ireland. Sophie’s great relationships with the Lomax said: “This role represents She will report to Sarah trade and her in-depth knowledge of a fantastic opportunity to grow Weetman, head of retail, UK & the cruise industry will help us attract commercial opportunities and Ireland. She will be responsible even more guests to experience increase brand awareness for for growing and developing extraordinary holidays.” Cruising Excursions.” accounts in the North East as well Wilson said: “I’m thrilled to join as implementing new ideas and such an innovative and ambitious raising brand awareness in the brand and I look forward to region. Ben Bouldin, sales director, welcoming even more people Celebrity Cruises expands Royal Caribbean International, UK to Royal Caribbean’s world of & Ireland said, “We’re excited to extraordinary experiences.’’ MD Jo Rzymowska’s remit

Celebrity Cruises has announced that UK and Ireland MD Jo Rzymowska David Hearn departs from Royal Caribbean and will add Asia to her remit in the newly expanded role of vice president returns to World Travel in commercial director role & managing director, UK and Ireland David Hearn has left Royal Caribbean back is the exciting opportunity and Asia. Claire Stirrup has also been after three years to rejoin his former I was offered, this is a real step up promoted to director of sales, while employers Ocean World Travel from the role I held before and it is Kathy Barbrooke has been promoted as commercial director. Hearn great to go back to a team I already to director of guest and trade previously worked at Ocean World for know. It’s such a great chance to services, UK and Ireland. seven years as a commercial manager. grow our business in the next two Hearn said: “The reason I am going or three years.”

CRUISE-ADVISER.COM 59 December 2016 / January 2017 | Aft

FAM TRIPS Take me to the river Agents descend on Amsterdam for the annual Clia River Convention

More than 220 travel agents and industry, in which the sector has contribution to that growth in the industry figures descended upon grown eight per cent in Britain. popularity of river cruise.” Amsterdam in November for the “In 2017, the river cruise market Andy Harmer, vice president of annual Clia River Convention. has a great opportunity for further operations and director of UK & The show, Clia UK and Ireland’s growth from UK travellers,” explained Ireland added: “It is tremendously main river cruise conference, gave Giles Hawke, Clia deputy chairman important to recognise the individuals agents the chance to tour seven river and CEO of Avalon Waterways UK. and businesses who make a ships from Emerald Waterways, “With more options for different contribution to the success of the CroisiEurope Amadeus, Uniworld, styles of river cruise than ever before. industry – and we are delighted to be Shearings, Tauck and Riviera. We are grateful to our travel agent working with the whole river cruise The conference was held on the partners who have been recognised industry in creating the first awards back of a successful year for the river by these inaugural awards for their specifically for this sector.”

CRUISE-ADVISER.COM 60 December 2016 / January 2017 | Aft

The winners included Reader Incentives round-up places on board Majestic Princess Offers (best river cruise newcomer), Norwegian Cruise Line has revealed when it launches in 2017. To be in The Cruise Village (best marketing that it will be reintroducing its Free with a chance of winning agents must promotion online), Juliet Archer (Clia at Sea offer for the 2016-17 Wave book a fly-Europe cruise. The prize river cruise agent of the year) and campaign. Between December 1, is a four-night sailing from Trieste cruise.co.uk (best promotion of river 2016 and April 7, 2017 passengers to Venice. Emerald Waterways and cruise for a homeworker). Baldwins booking onto a Norwegian cruise will Scenic will be offering double points Travel won best marketing promotion receive add-ons such as beverage, on their River Rewards scheme for all of the year for retail. dining and internet packages. cruises on the Rhine, Danube, French Emerald Waterways hosted the Princess Cruises is continuing its rivers for Emerald and Bordeaux, official awards afterparty on its vessel agent competition by offering 200 Seine and Danube for Scenic. Emerald Dawn.

CRUISE-ADVISER.COM 61 December 2016 / January 2017 | Aft

JARGON BUSTER Who are the friends of Dorothy and Bill W? Each month, we’ll unpick some of the more confusing language used in cruise

Who are the friends of Bill W? On nearly all cruises, you’ll spot a meeting room or lounge area reserved for this mysterious man and his seemingly endless friendship group. Stick that question into Google and you’ll get any number of results, usually posted by past guests on cruise forums, accompanied by the query: “How can Bill W sail on so many ships and have so many friends?!” But the phrase is deliberately esoteric, so much so that even veteran cruise-goers, and those working in the travel industry, will not know the answer. We were surprised recently to discover how well kept a secret this is. The reason for the secrecy is because Bill W refers to William knowing that these get-togethers are half a century, well before the cruse Wilson, the founder of Alcoholics available, should your guests ask. boom – it is as ubiquitous on ships as Anonymous (AA) along with Dr You’ll also find Friends of Dorothy Friends of Bill W. More frequently, Bob Smith, and his friends are the on most sailings: that is lesbian, gay, cruise lines advertise LBGT meet- members of that organisation. While bisexual and transgender meeting ups, choosing to drop the Friends the identity of Bill W is clearly kept groups. While the origin of that name of Dorothy code. Cruise lines are quiet for good reason, it is worth is less clear – it dates back more than becoming increasingly LGBT friendly.

THREE LGBT CRUISES

Eight days on the Danube Eight days in Alaska Ten days in the Galápagos

Emerald Waterways Holland America Line — Oosterdam Lindblad Expeditions — MS Islander Budapest-Nuremberg, July 29, 2017 Alaska, June 25, 2017 Galápagos, November 11, 2017 From £1,695pp From $1,499pp From $9,199pp Earlier this year, Emerald announced the UK’s This cruise – which takes in the likes of Juneau, Another Olivia-run cruise, this time on first LGBT river cruise, calling at the likes of Hubbard Glacier and Victoria – is operated by expedition expert Lindblad, the land Darwin Passau and Durnstein as well as the beautiful Olivia, which provides cruise and other holidays called “a little world within itself”’, where over Austrian capital, Vienna. for lesbians. 80 per cent of animals are endemic.

CRUISE-ADVISER.COM 6262 December 2016 / January 2017 | Aft

DIRECTORY Got a cruise query? Let us assist you. The cruise adviser directory provides you with the vital contact details for all major cruise lines operating in the UK — meaning trade sales support is never more than a phone call away

CRUISE LINES! Information missing or out of date? Email [email protected]

CRUISE-ADVISER.COM 63 December 2016 / January 2017 | Aft

A +66 2 267 4881-2 Ext 19 [email protected] A-Rosa Lucia Rowe, head of sales UK and Ireland Tom Dumbrell, sales manager — Afloat in France 078 4202 6013 020 3117 1408 [email protected] [email protected]

C Amadeus River Cruises Brooke Daniels, UK sales manager Carnival Cruise Line 080 0035 6411 Luke Smith, senior partnership manager [email protected] 0207 378 4660 [email protected] AmaWaterways Jamie Loizou, sales, marketing and Celebrity Cruises digital director Isabelle Charlton/ Victoria Shipp 033 3305 3902 01932 834 379 (option 2) [email protected] [email protected]

American Cruise Lines Celestyal Cruises Susan Shultz, director of sales Marios Shekeris, sales manager +1 203 453 6800 +357 2258 8270 [email protected] [email protected]

American Queen Steamboat Company Coral Expeditions Katrina Weston, general manager Jan Jepsen, UK and Europe representative 012 2356 89094 077 0271 4150 [email protected] [email protected]

APT Touring Cosmos Tours & Cruises Kate Ashman, sales and commercial specialist James Mortimer, agency sales executive 014 9473 6147 020 8315 4585 [email protected] [email protected]

Atlas/Kompas Predrag Krivokapic, president CroisiEurope +1 954 258 8531/ +385 9 1975 1735 Gabrielle Alam, head of sales and marketing UK [email protected] 020 8328 1281 [email protected] Aurora Expeditions Talia Schwartzman, sales executive Cruise & Maritime Voyages +61 2 9252 1033 Lisa Jacobs, head of trade sales [email protected] 084 4414 6140 [email protected] Avalon James Mortimer, agency sales executive Crystal Cruises 020 8315 4585 Mick Dupont, head of UK sales [email protected] 020 7399 7602 [email protected] Azamara Club Cruises Lori Scanella, business support executive Cruising Excursions 019 3283 4379 Martin Lomax, sales director [email protected] 080 0091 8274

[email protected] B Cunard Line Belmond Natasha Richardson, director of sales operations Alexis Viols, director of sales — Road to Mandalay 023 8065 7259 and Belmond Orcaella [email protected]

CRUISE-ADVISER.COM 64 December 2016 / January 2017 | Aft

D Hebridean Island Cruises Lisa White, reservations manager 017 5670 4704 Disney Cruise Line [email protected] Juliet Holden, account executive 080 0171 2317 Heritage Line Andreas Schroetter, director of sales and marketing E +84 120 395 2242 [email protected] Emerald Waterways Lewis Quigley, trade marketing executive Holland America Line 0161 233 1988 James Scott, business development representative [email protected] 084 4338 8600 [email protected] eWaterways Cruises Emma Wild, head of sales Lucy Harris, business development representative 080 8168 1458 084 4338 8600 [email protected] [email protected]

F Hurtigruten Anthony Daniels, head of sales Far Horizon 020 8846 2666 Brooke Daniels, UK sales manager [email protected] 080 0035 3189 [email protected] I

Fred Olsen Cruise Lines Intrepid Travel Becky Smith, trade support manager Andrew Turner, senior business development 01473 746164 manager [email protected] 080 8274 5719 [email protected] Fred Olsen River Cruises Brooke Daniels, UK sales manager K 080 0021 3172 [email protected] Katerina Line Dea Baretincic, sales manager French America Line +385 51 603 409 Kevin Griffin, director [email protected] 020 7723 2450 [email protected] L

G Lindblad Expeditions Jacinta McEvoy v,ice president global sales G Adventures +1 212 261 9000 Jerrine Barnett, new business development [email protected] manager 074 3242 9836; 020 7243 9870 ext. 9948 M [email protected] MSC Cruises Victoria Taylor, sales operations manager H 020 7092 8182 [email protected] Hapag-Lloyd Cruises Mike Flanagan, sales representative UK and Ireland 079 2122 3176 [email protected]

CRUISE-ADVISER.COM 65 December 2016 / January 2017 | Aft

Norwegian Cruise Line Pullmantur Jeremy McKenna, head of sales UK and Ireland Simon Chambers, operations manager 074 0880 5216 080 0021 3180 [email protected] [email protected] Karen Kundi, partnership relations manager 023 8124 5242 Q [email protected] Quark Expeditions O Pushparaj Shetty, senior distribution manager +1 416 645 8248 Oceania Cruises [email protected] Priti Mehta, head of sales UK and Ireland 023 8024 8604 R [email protected] Regent Seven Seas Cruises One Ocean Expeditions Caroline Moody, business development Debra Taylor, new business development executive 079 5685 2197 023 8068 2283 [email protected] [email protected]

P Anna Salter, business development executive 023 8068 2283 P&O Cruises [email protected] Natasha Richardson, director of sales operations 023 8065 7259 Royal Caribbean International [email protected] Trade support team 019 3283 4379 Pandaw [email protected] Marco Rosa, vice president sales and marketing 079 7387 6967 Riviera Travel [email protected] Darren Mussell, agency sales assistant manager 012 8374 4307 Paul Gaugin [email protected] Mick Dupont, head of UK sales 020 7399 7602 The River Cruise Line [email protected] Rebecca Brett, agency sales manager 07824 337 290 Pearl Seas Cruises [email protected] Susan Shultz, director of sales +1 203 458 5280 [email protected] S

Ponant Saga Travel Stephen Winter, international sales director Sukina Fagg, national account manager +33 6 4803 7931 080 0074 8021 [email protected] [email protected]

Poseidon Scenic Alexandra Prokopyeva, sales and marketing Lewis Quigley, trade marketing executive 087 0068 9142 016 1233 1988 [email protected] [email protected]

Princess Cruises Seabourn Victoria Snelgar, sales operations manager James Scott, business development 023 8065 6613 representative [email protected] 084 4338 8600 [email protected]

CRUISE-ADVISER.COM 66 December 2016 / January 2017 | Aft

U Lucy Harris, business development representative Uniworld Boutique River Cruises 084 4338 8600 David Chidley, national sales manager [email protected] 074 0885 5544 [email protected] SeaDream Yacht Club Mark Schmitt, sales director 079 0406 8407 V [email protected] Variety Cruises Chris Lorenzo, managing director, Seafarer Cruises 0208 324 3114 Shearings Michael Bowers, national sales manager [email protected] 019 4282 3449 [email protected] Victoria Cruises Tom Antonucci, sales manager +1 212 818 1680 Silversea Sales support [email protected] 020 7340 0700 [email protected] Viking Cruises Andrew Schweitzer, regional sales manager (south) Swan Hellenic Georgia Lewis, business development manager 078 2598 6996 018 5858 8337 [email protected] [email protected] Jenny Wade, regional sales manager (orth) Polly Poulton, national account manager 079 6699 5012 077 8700 5775 [email protected] [email protected] Volga Dream Brooke Daniels, UK sales manager 080 0021 3186 T [email protected] Tauck Kathryn Coles, UK and Ireland sales manager Voyages of Discovery 080 0810 8020 Georgia Lewis, business development manager [email protected] 018 5858 8337 [email protected] Thomson Cruises Andrew Isherwood Polly Poulton, national account manager Commercial support team 077 870 05775 020 3451 2762 [email protected] [email protected] Voyages to Antiquity Michelle Daniels, head of groups and Titan Travel Edwina Coppock, agency sales manager partnerships 012 9345 0726; 078 3465 2135 0186 5302 2565 [email protected] [email protected]

Tripashore W Graham Chuter, business development manager Wendy Wu Tours 078 0153 7446 Adam White, trade support and marketing [email protected] executive 020 7939 9560 [email protected]

CRUISE-ADVISER.COM 67 Founded in 2014, cruise adviser brings together For the latest cruise news and interviews visit the most insightful commentary, news and cruise-adviser.com (compatible on smartphone analysis for those looking to sell cruise holidays and tablet)

Published ten times a year, cruise adviser You can find us on Twitter is aimed at front-line travel agents (@cruiseadviser) and Facebook and other sellers of cruises (facebook.com/cruiseadviser)

Following this December 2016 issue, For more information about print and look out for the new guide — arriving in online marketing, please email travel agencies on February 1, 2017 [email protected] December 2016 / January 2017 | Section Name

Launched in 2014, Waterfront, the publisher of cruise adviser, offers editorial, content marketing and design solutions. Founded and run by journalists, the company puts immaculately written, bespoke content at the heart of everything it does.

In addition to cruise adviser, Waterfront publishes The Village Post for The Cruise Village; Explore for Advantage; Watermark for Clia; and Travelzoo Experience for Travelzoo

For more information, contact [email protected]

CRUISE-ADVISER.COM 69 December 2016 / January 2017 | Aft

THINGS TO DO

EachGAMESROOM month we will bring you a selection of things to do on your lunch break or journey to the office

1 2 3

4 5 CROSSWORD 6 See the next cruise adviser in February for the answer

9 10

ACROSS DOWN 4. LNG-class Royal 1. Capital of Ghana (5) Caribbean ships (4) 2. Norwegian ship to launch SUDOKU 5. Homeport of Magellan in 2018 (5) See the next cruise adviser in February for the answer (7) 3. Magical light show (15) 7. Spanish rice dish (6) 6. Capital of Cuba (6) 12. Montainous region 8. The White Continent (10) shared between Chile 9. New MSC Cruises class (7) 3 7 9 6 5 2 and Argentina (9) 10. River that divides Buda 6 4 1 8 14. Danish concept of good and Pest (6) 4 3 7 1 5 living (5) 11. Historic Norwegian cruise 2 3 16. “The finest cuisine at line (11) sea” (14) 13. Kristin _____, 7 8 1 3 4 17. Seabourn’s new ship (6) co-founder of 1 8 2 6 AmaWaterways (5) 2 9 1 7 8 3 15. Torstein _____, owner of Viking Cruises (5) 16. Capital of Norway (4)

CRUISE-ADVISER.COM 70 December 2016 / January 2017 | Aft

QUIZ See bottom of page for answers

1. Name the capital city of Canada 2. The city of Constantinople is now known by what name? 3. In which English county would you find Leeds Castle? 4. In terms of area, what is England’s largest county? 5. What is the most populous city in Africa? 6. The Rio Grande is a river which forms a 10. What is the Gare Du Nord in Paris? significant part of the border between 11. Orkney is separated from mainland which two countries? Britain by which body of water? 7. What is known as the Old Lady Of 12. Which was Britain’s first National Park? Threadneedle Street? 13. Which English Football League club’s 8. What is the northernmost capital city ground is furthest away from any other? in Europe? 14. Hurtigruten means what in Norwegian? 9. Name three of the five countries that 15. What is the capital of Luxembourg? border Switzerland

Competition time!

For a chance to win £100 in SuperBreak vouchers, answer the following question by emailing info@cruise-adviser,com with the subject line ‘December Cruise Adviser competition’.

Name the town and country of this river cruise stop Win! £100 in

vouchers

Terms and conditions apply, see cruise-adviser.com/terms-conditions/

Sodoku: Kevin Stone 2016/brainbashers

15. Luxembourg City Luxembourg 15. Firth Pentland 11. Iceland Reyjkavík, 8. Yorkshire North 4.

14. Express Route Express 14. station Railway 10. England of Bank The 7.

QUIZ ANSWERS Kent 3.

13. Carlisle 13. Lichtenstein & Austria USA and Mexico 6. CRUISE-ADVISER.COM Istanbul 2.

12. Peak District Peak 12. Italy, Germany, France, 9. million) (21 Lagos 5.

71 Ottawa 1. December 2016 / January 2017 | Aft THREE CRUISES FOR FOODIES

RECIPE Ten days around Italy In the galley The best culinary delights at sea. This month: Oceania Cruises’ miso-glazed Chilean sea bass

Oceania Cruises – Riviera Rome-Venice, May 6, 2017 From £1,439pp Access to Oceania Cruises’ specialty restaurants – such as Red Ginger, which serves Asian fusion, and Toscana, an Italian – is free of charge. The latter will be popular on this cruise to Venice, but our favourite is French restaurant Jacques.

16 days to Canada

Silversea – Silver Muse Southampton-Montreal, September 12, 2017 From £7,245pp* Silversea’s new, 596-passenger ship Silver Muse will have an impressive eight restaurants. These include La Dame, a Relais & Chateux venue, Kabuki (Japanese) and Silver Note (tapas). This trip offers plenty of time to sample them.

Ingredients Place the fish in a large, air-tight 1 cup white miso paste plastic bag, pour in the marinade, 2/3 cup coarsely chopped press out any excess air and seal Eight days in Cuba palm sugar the bag. Make sure the marinade is 1/2 cup dry sake evenly distributed over the fillets. ¼ cup mirin Refrigerate for one to two hours. 6 centre-cut sea bass fillets, Remove the fish from the 8 ounces each, boned and trimmed refrigerator about 60 minutes before 6 large lime wedges cooking and preheat the oven to 200 degrees Celsius. Method Arrange the fish fillets in a single In the top pan of a double boiler, layer in a baking dish, leaving space combine the miso paste, palm sugar, between them. Pour in enough of the sake and mirin, and place over marinade to reach a quarter of the Viking Cruises – Viking Star Cuba (from Miami), November, 2017 simmering water in the lower pan. way up the sides of the fillets. From £3,040pp** As the mixture heats, whisk until the Place the fish in the oven and This cruise, which calls at Havana, Cuba, sugar and miso melt and the mixture bake until fish is cooked and sauce Cozumel, Mexico and Belize City, Belize, is on is smooth. Do not allow the mixture caramelizes. Serve with lime wedges. board the elegant Viking Star. Manfredi’s, the line’s Italian restaurant, serves the best steak to boil. Remove from the heat and let This fish is great when served with we’ve had at sea. Cookery classes in The Table it cool completely. a coconut or jasmine rice. are great fun, too. *if booked before December 30, 2016 December before *if booked 31, 2017 December before **if booked

CRUISE-ADVISER.COM 72 December 2016 / January 2017 | Aft

ON THE ROAD Laura Cann, 29, Cruise & Maritime Voyages We speak to the people who make your job easier. This month: CMV’s national sales manager

What does your job entail? Favourite place to visit? to date has shown the exact opposite, My key objective is to work hand in South Wales. I have always received with passengers choosing to cruise on hand with our key trade partners a warm welcome from our Welsh trade smaller ships, and enjoying the friendly to help grow our mutual business. partners, and I am delighted that CMV and intimate setting this allows, while Together we drive business through will be bringing two ships to the region opening up more interesting itineraries, joint marketing initiatives and work on in 2017 with the introduction of both with our smaller to mid-sized fleet being the awareness of our product through Cardiff and Newport to our ever- able to access more ports of call. training, visits and events. I’m also here growing cruise programme. to offer assistance and guidance to our If agents want to find out more, growing team of BDMs – having been What do you listen to in the car? what should they do? here for a little while and previously The radio. I generally flick between Visit the dedicated trade partners section worked in a sales support role, I have stations, avoiding as much of the talking of our website at cruiseandmaritime. become a bit of a ‘go to’ person. as possible! The new Heart Extra Xmas com. Here our trade partners can station is a current favorite, but you can’t learn all about our product with useful How long have you worked in travel? beat a bit of Magic! information on current promotions, Twelve years in total, starting from a competitions, ships visits or even meet trainee travel consultant fresh out of What’s the one thing you couldn’t live our growing trade sales team! While college, and just over three years with without on the road? online, our trade partners can sign up to Cruise & Maritime Voyages. My satnav. I wouldn’t get anywhere receive our latest offers and promotions without it. and, in addition, our dedicated trade What’s the best thing about being magazine, Trade Talk. If anyone is on the road? Favourite thing about Cruise & unsure of their log-in details, they Every day is different and certainly Maritime Voyages? should contact our trade sale support keeps you on your toes. It’s great to That’s a difficult question. Apart from team on 0844 414 6140 or email be able to get out and about, meeting having an excellent product with high [email protected]. our trade partners face to face, while customer satisfaction levels, I think We are also proud to be members of exploring the amazing landscapes and we also have a very trade-friendly Clia and Tipto which presents various scenery the uk has to offer. approach. Offering strong commission training opportunities both online and terms, no direct discounting and out and about at numerous training What’s the worst? exciting early booking campaigns events throughout the year – so make De-icing the car in the early hours to help drive the business in early sure you come and visit us and learn of the morning… Or pulling into a along with numerous trade initiatives more about our fantastic product at an motorway services throughout the year to help us get even event near you. and finding closer to our trade partners. Finally, we offer an extensive a Starbucks programme of ship visits throughout instead of Biggest myth about Cruise & the UK on all of our fleet. Details of a Costa! Maritime Voyages? our 2017 ship visits will be out soon – That today’s cruise passenger is only including opportunities to visit our looking for larger, resort-style ships with new flagship Columbus – but be sure all the latest innovations, and that our to book early as they are becoming ships are too small. Our sales success increasingly popular!

CRUISE-ADVISER.COM 73 December 2016 / January 2017 | Aft

FINAL WORD Cruise control Here’s hoping for less upheaval in 2017, but, whatever happens, the industry will remain resilient

If there’s one thing the travel Union for some industry will be hoping for, it’s time – even after like all-inclusive package holidays, a an uneventful 2017. The dust has the UK government triggers Article great way to holiday economically. not yet settled on 2016, but it has 50. Personal politics aside, the travel With Americans travelling less, there been, whichever way you look it, a industry was pretty much united in are more cabins that need filling on turbulent year. With terrorist attacks its opinion that voting for Brexit was ships sailing in Europe – an exciting in mainland Europe, a failed coup a bad idea – and the tumbling pound challenge, should you accept it. in Turkey, the Brexit vote and, most since that decision has suggested The travel industry needs to work recently, the election of reality TV- this wasn’t fear-mongering. Many together and this puts cruise in good star Donald Trump as US President Leave-voting holidaymakers must stead: it’s a sector within which even (not an event that screams stability), now be ruing their decision. British closest rivals work closely to achieve things have been difficult. tourists could be required to register common goals. Cruise has faced After the Paris attacks of for a Europe-wide visa after 2020 challenges in the past, but has stayed November 2015, the travel industry following a mooted EU plan to strong over the last two decades reported an immediate downturn, introduce an American-style visa- of sustained growth. A recent with Americans avoiding travel waiver scheme. discussion at WTM saw industry to Europe. Both Expedia and It’s not just tourism from the UK, leaders predict the post-Brexit TripAdvisor reported reduced either. Before the vote, research world, but Terry Williamson, chief revenues in the weeks after the by Travelzoo suggested European executive of wholesaler JacTravel, events in the French capital, while tourists to the UK could drop by a perhaps struck the most defiant Hopper noted a 13 per cent fall third following a Brexit, costing the tone. “I have been in travel for 30 in searches in the first quarter. UK’s tourism industry as much as years,” he said, “and this is one hell Then Brussels, Nice, Munich and £4.1 billion a year. of a resilient industry. Whatever Istanbul happened, and the US State So what must the travel industry challenges are thrown at it we have Department issued a stark, quite and cruise do to combat this turmoil? a way of working things out. I’m still unhelpful, warning about the risks of Cruise customers have so far been exceptionally positive about this travelling to Europe. relatively sheltered from the terrible industry. There will be hiccups along We won’t know the full impact exchange rate, given so much is the way, but I’m absolutely certain of the vote to leave the European included on a cruise – and provide, we can deal with them.”

COMING NEXT TIME

Norway with CMV Opinion from Sven Lindblad InFocus: P&O Cruises

Anthony Pearce joins the ex-UK cruise line on The photographer, cruise line owner and We take an in-depth look at the historic a sailing direct from Tilbury to the majestic adventurer on expedition travel, the majesty of British cruise line as part of our no-fly cruise Norwegian fjords. Antarctica and benefits of small ships. how-to-sell special

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Welcome to our world of cruises!

Exceptional value cruising holidays from Britain’s leading independent cruise line

• Cruises from eleven UK ports • New! Sailings from Newport, Cardiff, Dublin and Belfast • Columbus’ Round the World Cruise 2018 • Just 25% single supplement on Magellan & Columbus • New! Arctic Explorer to Greenland & Iceland • Canada in the Fall and Cuba & the Caribbean • Includes Winter 2017/18 and Spring Preview 2018

12.5% Enhanced Basic Commission+ Promotional support No book direct discounts

Book online at: www.cruiseandmaritime.com Call: 0844 414 6161 Agency Sales: 0844 414 6140 Brochures: www.trade-gate.co.uk

+Applies to sales achieved over £5k for 2015/16 cruises. Subject to availability. Terms & Conditions apply. Offers may be withdrawn without notice. Offered for sale in the UK by South Quay Travel & Leisure Ltd trading as Cruise & Maritime Voyages. ABTA V9945. ATOL 4619. Calls cost 7p per minute plus your telephone company’s access charge. 3010 WHERE EXTRAORDINARY HAPPENS

Those holiday moments — we’ve all had them. When you feel like the world has stopped and you’re the only person in it; big or small, spectacular or intimate, unexpected or planned — these are the times when you can’t help but stand back, soak up the experience and think ‘wow, that’s amazing’.

For more information please visit cruisingpower.co.uk