Referral Directory of Services in District Swat

REFERRAL DIRECTORY OF SERVICES IN DISTRICT SWAT

Name of Organization Initiative for Development and Empowerment Axis (IDEA) Tehsil (s) Babuzai, Matta, Behrain District Swat

For queries or to request additional information, please contact:

AAC Coordinator : Sahira Contact number : 03458309798 AAC email address : [email protected] Address : Shahid Nagar, Near SUI Northern Regional Office Fiza Ghat Road SWAT

PROVINCIAL LEVEL

Contact details of focal person/s A Government Services (Name, Designation, Address, Functions/ Services (please also mention functional/ non-functional) Landline, Mobile, Email Address) Rakshanda Naz (Ombudsperson) ▪ Legal Aid and Assistance in Direct Redressal of Sexual Harassment cases Provincial Ombudsperson 1st Floor Benevolent Fund Building ▪ Complaint against Committee; Complaint No: 091-9213093 1. (Harassment at Workplace Act Saddar Road Peshawar ▪ Online Complaint Forum 2010), Khyber Pakhtunkhwa 091-9213093 [email protected] Noor said (Admin Officer) ▪ Information about job quotas for minorities, PWDs, and transgender 7th floor Tasneem plaza ,6, Saddar persons road ▪ Facilitation center Toll Free No. 0800-57784 Right to Information 2. Peshawar cant Khyber Pakhtunkhwa, ▪ Online complaint registry against inefficient government departments Commission Pakistan 091 9212644 [email protected] ▪ Helpline 1102 3. Zainab Alert App ▪ Reporting Missing Children ▪ Wasilla E Taaleem provides financial assistance to support the primary 4. Prime Minister Complaint Cell education of 4 – 12 year old children ▪ Support to victims of Gender Based Violence (GBV) and PWDs BOLO Helpline 0800-22227 Toll free # 0800-22227 established at ▪ Centralized database of victims of GBV and PWDs across KP 5. Provincial level ▪ Immediate psychological support, referral services ▪ Awareness on basic rights and legal aid in consultation with lawyers panel 24/7 via toll-free number National Commission for Human Sardar Ali khan (Coordinator) ▪ Complaint Registration against Human Rights Violation Rights (NCHR) First Floor, Benevolent fund Building, 6. Saddar Road, Peshawar 0300-9592082 [email protected] National Response Center for DD/Cyber Crime Wing FIA Office, ▪ Restricting online extremist content 7. Cyber Crime (NR3C) / Federal Opposite RMI Hospital Hayatabad, ▪ Prosecuting hate speech

Contact details of focal person/s A Government Services (Name, Designation, Address, Functions/ Services (please also mention functional/ non-functional) Landline, Mobile, Email Address) Investigation Agency – FIA Phase V Peshawar ▪ Curbing harassment of women on the internet +92 91 9217109 ▪ Investigating child pornography related crimes [email protected] ▪ Online cyber-crime complaint cell DISTRICT LEVEL

Contact details of focal person/s A Government Services (Name, Designation, Address, Functions/ Services (please also mention functional/ non-functional) Landline, Mobile, Email Address) ▪ Chief administrative, revenue officer and representative of government Department ▪ Managing overall response of Covid-19, ensuring implementation of Junaid Khan (DC) Covid-19 SOPs Saidu Sharif 8. Deputy Commissioner Office ▪ Domicile Certification 0946-9240008 ▪ Awareness raising on Covid-19 [email protected] ▪ Issuance of domicile, resolving property conflicts ▪ Price control, Monitoring of development schemes Organizing Khuli Kicharees ▪ Transgender and old age person registration ▪ Special Education (Education and Rehabilitation of special children ▪ Establishment of vocational training centers for women empowerment ▪ Financial and Rehabilitative aid for PWDs Nusrat Iqbal (DO) ▪ Issuance of Disability Certificate Social Welfare, Special Near Allah O Akbar Masjid ▪ Registration of NGOs CSOs 9. Education and Women Allah O Akbar Colony ▪ Shelter Homes management Empowerment 0945-9250166 ▪ Management of Special Schools for Special Children 3481731959 ▪ Provision of wheelchairs to PWDs ▪ Provision of hearing aids ▪ Transgender Registration for Sehat Insaaf Cards and Rehabilitation ▪ Providing shelter to women who leave their houses due to violence from their family members and face threats to their life

Contact details of focal person/s A Government Services (Name, Designation, Address, Functions/ Services (please also mention functional/ non-functional) Landline, Mobile, Email Address) ▪ Facilitation in filing legal cases ▪ Providing skills to empower women to earn independent ▪ Provide protection to victims of child abuse ▪ Help protect children from all kind of violence through police

intervention Nusrat Iqbal (DO) ▪ Helpline 1121 Near Allah O Akbar Masjid ▪ Child at Risk Reporting Individually/Referral Allah O Akbar Colony ▪ Providing psycho-social counseling 0945-9250166 10. Child Protection Unit ▪ Online Complaint Registration

▪ Provide Protection to Children at risk Muhammad Irfan ▪ Provision of Shelter Facilities, Health Related Services, Referrals, Special Education Teacher and focal Psychological Counseling. person ▪ Helpline 1121 Provides prompt Assistance and Support to children 03449889606 Subjected to violence, Exploitation, Abuse and Neglect. ▪ Dissemination of Information and Guidance in respect of Child Rights ▪ Protect and provide shelter to women ▪ Legal aid referrals Nusrat Iqbal (DO) ▪ Medico-legal aid referrals Near Allah O Akbar Masjid ▪ Providing food and medical treatment 11. Dar-ul Aman Allah O Akbar Colony ▪ Psycho-social Service Referrals 0945-9250166 ▪ Awareness raising ▪ Providing skill development sessions to women ▪ Any other help to female survivors of violence ▪ Implementation of labor laws in industry ▪ Implementation and assurance of SOP’s Muhammad Rafiq ▪ Advisory to Factories 12. Labor Department Secretariat Building DC Office, Swat ▪ Protection of Children from child labor 0347-9684083 ▪ Hearing of labor cases through regular and separate session judge ▪ Processing complaints related to bonded child labor, minimum wages, poor work environment

Contact details of focal person/s A Government Services (Name, Designation, Address, Functions/ Services (please also mention functional/ non-functional) Landline, Mobile, Email Address) ▪ Compensations to labors ▪ Financial assistance to destitute, widows, orphans, invalids, infirm and Kaleem Ullah other needy persons with emphasis on rehabilitation ▪ Assitant Director Educational assistance to needy orphan and stipends for the Backside Swat Sarina Hotel Near Naqvi outstanding, non-affording students for higher professional education ▪ Recruitment Centre College Colony Residential accommodation and necessary facilities for the deserving ▪ Free medical treatment for indigent sick people, set up free hospitals and 13. Pakistan Bait-ul-Mal Saidu Sharif, Swat 0946-63240306 rehabilitation centers for the poor Financial aid to charitable institutions [email protected] including educational & vocational setups. Financial support up to Rs. 100,000/- ▪ Sponsor and promote self-employment schemes ▪ Provision of wheelchairs ▪ Shelter Homes services ▪ Address Teacher issues Muhammad Riaz ▪ Liaison with NGO's Gul Kada Saidu Shareef Swat, Khyber 14. Education Department ▪ Member of District Voter Education Committee Pakhtunkhwa ▪ Address Corporal Punishment issue in Schools 0946-9240228 ▪ Allocation of funds for District Bar ▪ Early Childhood Education ▪ Improving Curriculum and Learning outcomes Shamim Akhtar District Female Education ▪ Improving resource allocation 15. Gul Kada Saidu Shareef Officer ▪ Adult literacy and Non formal education and 0946-9240228 ▪ Education in Emergencies, Gender Equity, Social Cohesion and Public Private Partnership in Education ▪ Security and protection to citizens Saidu Sharif Rd, Gulkada Mingora, ▪ Home quarantine security Swat, Khyber Pakhtunkhwa ▪ Implementation of all SOP’s in public and private areas 16. Police [email protected] ▪ Engage communities through Police Liaison Committees 0946 9240393 ▪ Support to dispute resolution council ▪ Services of PAL office.

Contact details of focal person/s A Government Services (Name, Designation, Address, Functions/ Services (please also mention functional/ non-functional) Landline, Mobile, Email Address) ▪ Women and Children Disk (GBV) Cases ▪ Police Driving School for women ▪ ID lost complaints or Documents Female Desks are available Dilawar Khan Bangesh ▪ Intake of complaint regarding non-registration of FIR or complaint of Saidu Sharif Rd, Gulkada Mingora, non-cooperation by police in matters of GBV victims 17. District Police Officer (DPO) Swat, Khyber Pakhtunkhwa [email protected] 0946-9240393 ▪ Registration of complaints related to violence against women Police Assistance lines (PAS), ▪ Ensuring provision of protection to victims of violence 18. Women counter/Complaint Cell Rahim Abad Mingora Swat. ▪ Helping victims to register FIR, and file case in court 0946-700038 ▪ Police Access Service SMS complaints to 8855 or call at 0800 00400 ▪ Fact Finding Enquiries Sadiq Ahmad ▪ Dispute Resolution 19. Dispute Resolution Council Member DRC ▪ Observing/ jury member in dispute investigation ▪ Mediation ▪ Conflict Preemption Aftab Ali ▪ Waseela E Taleem Provides Financial Assistance to Support the Primary Benazir Income Support 20. Assistant Director Education of 4-12-year children Program 03454064884 Ijaz Khan ▪ Voter registration Saba Building, Mohallah Shaheed ▪ Conduct General Elections Process District Election Commission Abad, Near Daewoo Bus Stand, ▪ Conduct Local Govt elections 21. office Mingora ▪ Awareness session on importance of vote 0946-9240081 [email protected] Iftikhar ▪ Web Portal for Ehsaas Emergency Cash 22. NADRA Focal Person ▪ Issuing CNIC to women 03459514001 ▪ Mobile Van services for CNIC issuance 23. Child Protection Court /Juvenile Miss Sadia Andaleeb - Additional ▪ Additional Session Judge has additional charge to hear the child cases

Contact details of focal person/s A Government Services (Name, Designation, Address, Functions/ Services (please also mention functional/ non-functional) Landline, Mobile, Email Address) Court District & Sessions Judge/Child ▪ This separate court is yet not being established and functional Protection Court Swat 0946 713891 ▪ Separate full functional GBV court headed by Female Judge Miss. Asma Zahir ▪ Hearing of all cases of GBV Judge Family Court - I-Swat 24. Family Court ▪ Dispute Resolution between (Husband and Wife) Miss Qurrat-Ul-Ain Rashid - Judge ▪ Punishment and Imposing of penalties on GBV cases Family Court - II-Swat ▪ Hearing of Divorce and Children cases ▪ Ambulance services M Ibrar ▪ Spray in quarantine centers and other risky areas Superintendent ▪ Awareness raising on Covid-19 25. Rescue 1122 3429666204 ▪ Shifting of Covid-19 positive patients to DHQ and other selected quarantines ▪ Corona Rescue Helpline 1190 Noor Alam Khan ▪ Door to door awareness through village secretaries Assistant Director LG&RDD ▪ IEC material development and dissemination Near Kamran Khan Lara Gullkada saidu ▪ Doing assessment for EHSAS Program Assistant Director local 26. sharif swat ▪ Maintain birth record at VC / NC level, Government [email protected] ▪ Wedding record etc. 03454435179 ▪ Village Council Development plan and ensure easy access of basic social services ▪ Screening / Case response ▪ Clinical Surveillance / Community Surveillance ▪ Covid-19 contact tracing DR. Muhammad Saleem Khan (DHO) ▪ Quarantine staff medical services Gulkada Mingora, Swat, Khyber 27. Health Department ▪ Ambulance service Pakhtunkhwa ▪ Rapid response team for collection of sample DHO office 0946-9240115 ▪ Health Helpline: 1166 ▪ WhatsApp Tele Health Helpline: 0300 111 1166 ▪ Update-to-date Covid-19 Statistics

Contact details of focal person/s A Government Services (Name, Designation, Address, Functions/ Services (please also mention functional/ non-functional) Landline, Mobile, Email Address) ▪ Covid-19 Emergency Call Center Services ▪ Management of COvid-19 Isolation Wards and Testing Laboratories ▪ Insaf Sehat Card ▪ Maintain and update Central PM-Citizen Portal ▪ Refer issues to concern departments and follow up ▪ Women facilitation at DC office Mr. Imran Khan ▪ Registering women related issue, GBV etc. Right to Public Service District Monitoring Officer (DMO) ▪ Public Facilitation Center Jointly Established by SUNGI and District 28. Commission 0343-8988589 Administration [email protected] ▪ Addressing complaints related to government services ▪ Overseeing enforcement of KP Rights to Service Act, 2014 ▪ Rabata APP ▪ Hotline: 1800 to register complaint against specified services by RTS

TEHSIL – BEHRAIN

AAC Resource Person-1 : Shabana Ishaq AAC Resource Person-2 : Shabina Shoukat AAC Resource Person-3 : Zia Ullah AAC email address : [email protected] Address : Village Madyan, Hospital Colony near Hewad CNG

Contact details of focal person/s (Name, A Government Services Designation, Address, Landline, Mobile, Functions/ Services (please also mention functional/ non-functional) Email Address) ▪ COVID SOP enforcement Hidayat Ullah (AC) ▪ Take action against the individual, business and institution Office of the Assistant 1. Bazar bara Thesil Behrain violating SOPs. Commissioner 03319194127 ▪ Fine the Shops, malls and other businesses not following SOPs. ▪ Provision of food items to COVID-19 effected families Qaisar (TMO) ▪ Spray in Mosques, Ahsas Program Disbursement Centers, Banks, Near NADRA Office, Madyan, Swat, Khyber Public Places and area where positive cases reported 2. TMA Tehsil Pakhtunkhwa ▪ Public Awareness on cleanness, and COVID -19 precautions 03339003774 ▪ Installation of Dust Bins and responsible of cleanness at tehsil 0946-612073 level.

TEHSIL – BABUZAI

AAC Resource Person-1 : Noman Iqbal AAC Resource Person-2 : Humaira AAC Resource Person-3 : Nageen AAC email address : [email protected] Address : Mohallah Abdur Rehman. Village Rahim Abad

Contact details of focal person/s (Name, A Government Services Designation, Address, Landline, Mobile, Email Functions/ Services (please also mention functional/ non-functional) Address) Shahzaib Abbas ▪ SOP enforcement AC Babuzai ▪ Take action against the individual, business and institution Gulkada saidu sharif swat violating SOPs. Office of the Assistant 1. 0946-9240341 ▪ Fine the Shops, malls and other businesses not following SOPs. Commissioner Zia Ullah ▪ Provision of food items to COVID-19 effected families Assistant to AC (Focal Person) 3412499264 ▪ Spray in Mosques, Ahsas Program Disbursement Centers, Banks, Arshad Zubair (TMO) Public Places and area where positive cases reported 2. TMA Tehsil Mingora Swat ▪ Public Awareness on cleanness, and COVID -19 precautions 09469240150 ▪ Installation of Dust Bins and responsible of cleanness at tehsil level.

TEHSIL – MATTA

AAC Resource Person-1 : Mohammad Nisar AAC Resource Person-2 : Shazia AAC Resource Person-3 : Nabeela AAC email address : [email protected] Address : Murad Khan House near irrigation department office Matta

Contact details of focal person/s (Name, A Government Services Designation, Address, Landline, Mobile, Email Functions/ Services (please also mention functional/ non-functional) Address) ▪ SOP enforcement ▪ Take action against the individual, business and institution Office of the Assistant Riaz Ali khan (AC) 1. violating SOPs. Commissioner – Tehsil 946792312 ▪ Fine the Shops, malls and other businesses not following SOPs. ▪ Provision of food items to COVID-19 effected families ▪ Spray in Masques, Ahsas Program Disbursement Centers, Banks, Fazal Rabi (TMO) 2. TMA Tehsil Public Places and area where positive cases reported 0946792303 ▪ Public Awareness on cleanness, and COVID -19 precautions

NON-MANDATED STRUCTURES

Non-Mandated Structures Contact details of focal person/s (Name, Functions/ Services B (recognized by the Designation, Address, Landline, Mobile, Email Government) Address) Adv Inayat ullah khan ▪ Address issues of lawyers Gulkada, Swat ▪ Free legal Aid for women victims who cannot afford to pay the 1. District Bar Association Mingora, Khyber Pakhtunkhwa, Pakistan cases of GBV, divorce, custody, inheritance 03459440090 (0946) 9240242 ▪ Information about different services available for PWDs at the Equal Access Mobile Phone district, provincial, and national level 2. Application ▪ Database of information about disabled people organizations in the country ▪ Transgender Rights and Human Rights Activist Niaz Mohammad Khan ▪ Social Activist Transgender Spokesperson in President Transgender Accusation Swat ▪ Raise Issue of transgender at District and Regional level 3. District 03463169302 ▪ Focal Person to coordinate with departments on transgender issues ▪ Member Aawaz District Forum Mr. Anwar Ali (Project Manager) ▪ Trainings and capacity development on livelihoods, improved 4. Lasoona College Officers Colony, Saidu Sharif local governance, social cohesion and enhanced resilience to 0946-9240071-2 environmental hazards Mr. Kamran khan (project Manager) ▪ Advocacy on food security and livelihoods matters 5. HUJRA Near Allah-o-Akbar Masjid, Saidu Sharif ▪ Project on WASH (Water Sanitation and Hygiene) 0946-726799 Mr. Mahboob Ali (Admin officer) ▪ Provide shelter to homeless/ orphan children GT road Qambar ▪ Quality Education to orphan and marginalized children 6. Parwarish 946883831 3156711303 [email protected]

Non-Mandated Structures Contact details of focal person/s (Name, Functions/ Services B (recognized by the Designation, Address, Landline, Mobile, Email Government) Address) ▪ Referrals to services curtailing child labor and violence against children Jan Alam (Project Manager) ▪ Providing health care services in the rural and low-income areas Kano Township ▪ Awareness raising, training and service delivery 7. NIDA Pakistan 03465640676 ▪ Trainings on peace and harmony [email protected] ▪ Relief and rehabilitation services to the people affected by manmade and natural disasters

Muhammad Ali Orphan House: providing free education, boarding and lodging facilities Director to the orphans (male / female) in separate Boys / Girls Campuses Farm Ground, Makanbagh, Mingora, Swat Referral of steer children to other service providers Khyber Pakhtunkhwa, Pakistan +92 946 729211, 9240011 8. KHPAL KOR Foundation [email protected] Imran Khan Coordinator 03439630025 [email protected] Ehsan Providing interest free micro loans (Diversity and Inclusion) 0336-9806178 Transforming borrowers to donors 9. AKHUWAT FOUNDATION Mian Madyan Bazar Zahoor Market opposite HBL Bank.

Referral Directory Developed in June 2020/ Last Updated in March 2021 Version: 09-Mar-2021