Skye & Re-design of Services Communications and Engagement Public Consultation Activities

19th May to 19th August 2014

Version Control The plan will be updated to report on actions and any new updates on meetings and events.

Maimie Thompson Head of Public Relations and Engagement 16th June 2014

[email protected] 01463 704722

For an updated calendar go to http://www.nhshighland.scot.nhs.uk/News/PublicConsultation/Skye/Calendar/calendar.aspx www.nhshighland.scot.nhs.uk

Version Control The plan will be updated to report on actions and any new updates on meetings and events.

Version 1.1 at 21st May 2014, published on website on 21st May 2014 Version 1.2 at 18th June 2014, published on website on 23rd June 014

Consultation runs from 19th May to 19th August (inclusive) = full weeks and days

Week Number Week Beginning 1 19th May Launch 2 26th May 3 2nd June 4 9th June 5 16th June 6 23rd June We are here 7 30th June Mid-way 8 7th July Mid-way 9 14th July 10 21st July 11 28th July 12 4th August 13 11th August 14 18th August 15 19th August Close

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Dates of events will be published on the website and via twitter @NHSHighland #skyechat

All the consultation materials are available on the NHS website via the Home Page

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Local Publications Ross-Shire Journal An Carranach

Radio FM Nevis Radio 2 Lochs Radio

Local Twitter https://twitter.com/SkyeTheIsland

Facebook

Skye &Lochalsh Young Carers https://www.facebook.com/pages/Skye-and-Lochalsh-Young-Carers/262499900593036 Community Company https://www.facebook.com/applecrosscommunitycompany & Braes CC https://www.facebook.com/pages/Portree-and-Braes-Community-Council/187012204665913 Broadford & Strath CC https://www.facebook.com/pages/Broadford-Strath-Community-Council/186330311575421 Community Hall https://www.facebook.com/Minginish https://www.facebook.com/StaffinCommunityCouncilSkye Uig Community https://www.facebook.com/pages/Uig-Community-Isle-of-Skye/196771727045982 Skye – the island https://www.facebook.com/pages/Skye-The-Island-Lochalsh/168690466658837 https://twitter.com/SkyeTheIsland

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Websites - Requests to establish links www.davethompsonmsp.org/ SLCVO website link Highland Council Agreed HighLife Highland Agreed

Some GP Practices have websites – Information already displayed

Portree Medical Centre http://www.portreemedical.scot.nhs.uk/ Medical Practice http://www.dunveganmedicalpractice.co.uk/ Carbost Medical Practice none Broadford Medical Practice none none Kyle Medical Practice http://www.kylemedicalpractice.scot.nhs.uk Glenelg none Medical Practice none Medical Centre none Applecross Medical Centre http://www.applecrossmedicalcentre.com/

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Note of Groups to Liaise with – they will be contacted directly

1. WHFP and Ross-shire – monthly briefings 2. Elected Member Business Meetings 3. Scottish Health Council 4. MSP’s 5. Practice Visits 6. League of Friends Broadford and Friends of Portree Hospital 7. Macmillan 8. Community Groups a. Health and Social Care Forum i. Alzheimers ii. Carr Gomm iii. Crossroads iv. Chest heart and Stroke v. Community Care Forum vi. Young Carers vii. Lochalsh & Skye Housing Association viii. Housing – Highland Council ix. Mental health Association x. Citizens Advice Bureau xi. SL CVO b. Access Panel c. Strathcarron Project d. Glenelg and Arnisdale Development Trust e. Applecross Development Trust f. Staffin Community Trust

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Code Theme Activity Date Lead Comments Status 1.1 Briefing Scottish  Arrange for local meeting 14th May M Thompson Confirmed GREEN 1.2 Government  Confirm consultation dates May M Thompson Confirmed on 14th May GREEN 1.3  Confirm consultation underway May M Thompson Confirmed on 14th May GREEN 1.4  Set-up mid-way review June M Thompson 1.5  Send mid-way review report 11th July M Thompson 1.6  Keep informed of any Ongoing M Thompson developments and progress 1.7  Provide update before Purdah August M Thompson 21st August, update to August Board Meeting

2.1 Briefing Scottish Health Confirm consultation dates w/b 12th May M Thompson Confirmed on 14th May GREEN 2.2 Council Sign off consultation materials and w/b 12th May D Connelly Received from SHC 15th GREEN go ahead May 2.3 Sign off evaluation May D Connelly / M Agree at meeting held on GREEN Thompson 20th 2.4 Confirm dates for regular meetings 8th May S Blackhurst/A M Thompson GREEN 20th May Carey/L Fyffe M Thompson GREEN 4th June M Thompson & N Small GREEN 11th June M Thompson & G McVicar GREEN 18th June M Thompson & N Small GREEN 7th July M Thompson 6th August 26th August 5th Sept 17th Sept 1st Oct 2.5 Produce Action note after each 8th May SHC Received on 15th May GREEN meeting 20th May Received 3rd June GREEN 4th June Received 17th June GREEN 7 (of 19)

11th June Received 17th June GREEN 18th June 7th July 6th August 26th August 5th Sept 17th Sept 1st Oct 2.6 Mid-way review 7th July M Thompson Include as part of update to HHSC 2.7 Send Mid-way review report 11th July M Thompson 2.8 Confirm date expected to go to NHS 6th August M Thompson Highland Board 2.9 Confirm after-consultation meeting 6th August M Thompson and next steps 2.10 Confirm turn-a-round time for 6th August D Connelly Discuss at mid-way review Assurance Report

3.1 Links with Steering Revise consultation materials in line w/b 12th May M Thompson Sign off w/b 19th May GREEN Group (includes SHC) with feed-back Consult over feed-back response w/b 19th May M Thompson New form agreed GREEN form 3.2 Regular update to steering Group Ongoing M Thompson Start w/b 19th May ONGOING with:  Dates of events/ meetings  Issues and ideas log emerging from the process

3.3  Hold mid-way review June/July G McVicar Late June/ Early July 3.4  Write up mid-way review and 11th July issue report 3.5  Set up date to complete options July appraisal on sites 3.6  Complete options appraisal on August/ 8 (of 19)

sites September 3.7  Confirm next steps and time line September Confirm at Oct Board

4.1 Information and  Develop list of contacts to send w/b 19th May G MacKinnon/ F GREEN awareness at public posters, links etc McGeaghan 4.2 venues, Partner  Distribution of Consultation First 4 weeks G MacKinnon/ F  Libraries GREEN Agencies etc materials, posters and dates of of McGeaghan  Aros Centre events consultation  Dental Practices  GP Practices  Hospitals  Pharmacies  Post offices  Service Points  Secondary School 4.3  Follow-up letter from CEO to w/b 9th June M Morrison  Highland Council GREEN CEO of main Agencies  Police  Fire & Rescue Service  Interface  SAS  HIE  Scottish Natural Heritage  Follow up email to contacts w/b 23 June M Thompson  4.4  Check distribution and 17th June M Thompson  Confirmed posters GREEN awareness by carrying out walk- in Portree High about and spot check 18th June M Duncan  Confirmed GREEN Dunvegan Post Office TBC A Devlin  Portree  Dunvegan  Broadford  Kyle  Lochinver 4.5 Prepare and disseminate July MacKinnon/ F posters for public meetings McGeaghan 9 (of 19)

5.1 Media, social media and  Launch of consultation, Skye 20th May T Davison http://www.nhshighland.sc GREEN websites ot.nhs.uk/News/Pages/Pu blicconsultationonNHSser vicestostart.aspx

5.2  Launch of consultation, S West 30th May T Davison http://www.nhshighland.sc GREEN Ross ot.nhs.uk/News/Pages/Pu blicconsultationonNHSser vicestostart300514.aspx

5.3  Place advert with dates of w/v 16th June M Thompson WHFP GREEN events and meetings Ross-shire 5.4  General Update w/b 23rd June M Thompson 5.5  Mid-way review and reminder of End of Jun M Thompson how to make views known 5.6  Map out future media after mid- M Thompson way 5.7  Collate articles and letters Ongoing E Grieg Letter in WHFP on consultation document (19th June) 5.8  Use twitter and face to promote Ongoing K Burnett/E Dates scheduled in; GREEN dates of events, media and Grieg #skyechat updates 5.9  Have all information on NHS Ongoing K Burnett GREEN Highland website and keep up- to date 5.10  Once consultation up and 6th June N Henderson/ K GREEN running move onto NHS Burnett Highland Home Page 5.11   

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6.1 Provide updates in NHS  Board Media Briefing Bi Monthly T Davison GREEN Highland regular  HighLights Monthly T Davison Staff magazine GREEN communications  NHS Highland Annual Review 19th June M Thompson GREEN  NHS Highland News August T Davison  Comms Update Daily E Grieg GREEN

7.1 Mail Drop  Co-ordinate Mail drop to all w/b 9th June M Thompson Approx 4 weeks after GREEN homes and businesses launch

8.1 Consultation response  Web version w/b 19th May M Thompson To go live after 1st event GREEN form and other ways to th st 8.2  Paper copies w/b 19 May M Thompson Available for 1 event GREEN feed-back 8.3  Set up system for monitoring 19 May-19 M Bell GREEN response August 8.4  Set up system for capturing 19 May-19 Kate Earnshaw GREEN feed-back from meetings etc August 8.5  Monitor responses 19 May-19 M Thompson GREEN August

9.1 Link in with existing  District Partnership Meetings 12th May K Earnshaw Portree meeting GREEN 9.2 Forums and structures Skye & Ross-shire 18th August K Earnshaw Lochcarron Hall, 10-12 and provide regular 9.3 updates and incorporate 9.4 views and ideas as part  Ward Business Meeting 19th May G McVicar Council Offices, Dingwall GREEN of consultation nd 9.5 2 June T Ligema Tigh na Sgire, Portree GREEN 2pm 9.6  Meet with Elected Members 7th July K Earnshaw Portree, 10-11 9.7  Skye & Lochalsh Public 1 July K Earnshaw/T Tigh na Sgire, Portree Partnership Forum Ligema 2pm 9.8  Wester Ross Public Partnership 18 July K Earnshaw Achnasheen Village Hall, Forum 1.30pm 9.9  Health and Social Care Forum 5th June K Earnshaw Lochalsh Housing GREEN Association, Portree 10-12 9.10 10th June K Earnshaw Invermoriston Village Hall GREEN 7th August K Earnshaw Service point Broadford, 10-12 11 (of 19)

10.1 MSPs  E-mail to confirm consultation w/b19th May M Thompson Actioned, 20th May GREEN underway 10.2  Host visit from Jean Urquhart 23rd May Local team GREEN 10.3  Formal Meetings arranged for 28 May 14 GC/EM/MT GREEN Garry Coutts and Elaine Mead to 25 Aug 14 GC/EM/MT meet with MSPs 19 Nov 14 GC/EM/MT 10.4  Ensure ongoing briefings with Ongoing G McVicar / M GREEN MSP in between meetings Thompson

11.1 Provide regular briefings  Portree CC 21st May S McCabe Portree CC GREEN 11.2 to Community Councils  Staffin CC 5th June K Earnshaw./ T School House Staffin, GREEN (where they exist) or Ligema 7.30-8.30 11.3 other community Groups  Grouping 1 of Community 19th June K Earnshaw/T Tigh na Sgire Portree GREEN to ensure they are fully Councils (Portree & Braes, Ligema informed and engaged Staffin, Kilmuir, Uig and with the process in Minguinish) 11.4 advance of key stages  Grouping 2 of Community 26th June G McVicar Broadford Hotel and decisions. Arrange Councils (Broadford & Strath specific meetings as part & , Sleat and of formal public 11.5 consultation.  Applecross CC 30 June Paul Davidson Venue thc 11.6  Grouping 3 of Community 1st July G McVicar/ Paul Dunvegan Village Hall Councils (Dunvegan,Glendale, Davidson & , Struan and ) 11.7 CC 3rd July Paul Davidson 11.8 Lochalsh 9th July K Earnshaw/G Dornie Hall McVicar 11.9 SWR CC 10th July Kate Earnshaw Village Hall

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12.1 Drop-in Events  Tigh na Drochaid Care Home 10th May K Earnshaw Open Day GREEN 12.2  Aird Ferry 4th June K Earnshaw Aird Ferry, 2-6pm GREEN 12.3  Howard Doris Care Home 11th June K Earnshaw Howard Doris, Lochcarron, GREEN 11.30-3pm 12.4  Drop in Dr Mackinnon’s 13th June K Earnshaw Dr MacKinnon’s Broadford GREEN 12.5  An Acarsaid Care Home 13th June An Acarsaid Care Homes, GREEN 10-12.30 12.6  Drop in Broadford 25th June K Earnshaw./ T Broadford Hotel, 5-6.30 Ligema 12.7  Drop-in Portree Hospital 26th June K Earnshaw./ T Portree Hospital, 10-12 Ligema 12.8  Glenelg 30 June Paul Davidson Glenelg Health Centre 12.9  Dunvegan 1 July Paul Davidson Dunvegan Medical Practice 12.10  Carbost 1 July Paul Davidson Carbost Medical Practice 12.11  Portree 2 July Paul Davidson Portree Medical centre 12.12  Torridon 2 July Paul Davidson Torridon Medical Practice 12.13  Broadford 3 July Paul Davidson Broadford Medical Practice 12.14  Sleat 3 July Paul Davidson Sleat Medical Practice 12.15  Staffin 3 July Paul Davidson 12.16  Kyle 4 July Paul Davidson Kyle Medical Practice 12.17  Lochcarron 4 July Paul Davidson Ferguson Medical Centre 12.18  Lochcarron 8 July K Earnshaw/G McVicar 12.19  Portree 24th July Kate Tigh na Sgire, 3-6 Earnshaw/T Ligema 12.20  Portree 14 Aug G McVicar TBC

13.1 Public Meetings  Broadford 25th June K Earnshaw/ T Broadford Hotel Ligema 13.2  Lochacarron 8th July K Earnshaw/ T Ligema th 13.3  Portree 24 July K Earnshaw/ T Tigh na Sgire, 7-8.30 13 (of 19)

Ligema/ M Thompson

14.1 Meet/ speak with local  Friends of Portree Hospital 29th May C O’Halloran 14.2 groups and individuals  Meet with Young Carers Group 10th June K Earnshaw Lochalsh Medical Centre, GREEN Kyle 14.3 18th June K Earnshaw Tigh na Sgire, Portree, GREEN 4pm-5pm 14.4  Meet with secondary school 17th June M Thompson GREEN pupils 14.5  Tigh na Drochaid Care Home 26th June K Earnshaw Attend Steering Group Meeting, agenda item 14.6  Care Home Steering Group 27th June K Earnshaw Lochalsh Medical centre, 2-4pm 14.7  League of Friends, Broadford TBC K Earnshaw Lochalsh Medical Centre, Kyle 4.30-5.30 14.8  Broadford PPG TBC K Earnshaw

15.1 Transport and Access  Set up Transport Survey May G McVicar w/b 5th May GREEN 15.2  Analyse Travel Survey May G McVicar May GREEN 15.3  Mileage and Travel Times to May M Thompson GREEN Broadford 15.4  Location of possible sites in May M Thompson GREEN Broadford 15.5  Ensure strategic links with May E Mead Initial Meeting held GREEN Highland Council 15.6  Set up Access and Transport Summer/autu G McVicar Access Panel, Highland Group mn Councils etc

16.1 Provide regular briefings  Integrated Team Meeting 19th May K Earnshaw/G GREEN to staff and key NHS McVicar 16.2 Highland Groups  Extended Senior Management 21st May G McVicar GREEN Team 13th August G McVicar

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16.3  SL&WR Management Meeting 28th May C O’Halloran GREEN 16.4  Portree Operational Group 29th May C O’Halloran GREEN 26th June K Earnshaw GREEN 16.5  Local Partnership Forum 9th June T Ligema GREEN 16.6  District Core Team 24th June K Earnshaw 24th July 16.7  Hospital Operational Group 31st July K Earnshaw Meeting 16.8  Raigmore Senior Management Monthly G McVicar/ L Ongoing Team Kirkland 16.9  Drop in at all 10 GP Practices/ 30th June to P Davidson (see details under Drop- Health Centres for staff, patients 4th July ins) and public 16.10  NHS Highland Board Meetings 3 Jun 14 G McVicar Updates via CEO Report GREEN (Meetings are held in Public 12 Aug14 G McVicar and webcast) 7 Oct 14 G McVicar

2 Dec 14 G McVicar 16.11  Highland Social Care Committee 1 May 14 G McVicar Verbal update + sent link GREEN (Meetings are held in Public on 1 May to consultation and webcast) materials and engagement plans 10 Jul 14 G McVicar Update 11 Sep 14 G McVicar 6 Nov 14 G McVicar 16.12  Asset Management Group 25th April M Thompson Chair notified consultation GREEN underway M Thompson Members sent mid-way review and asked to comment 16.13  Staff Governance 25th April M Thompson Chair notified consultation GREEN underway 15 (of 19)

M Thompson Members sent mid-way review and asked to comment 16.14  Area Clinical Forum 25th April M Thompson Chair notified consultation GREEN underway M Thompson Members sent mid-way review and asked to comment 16.15  Partnership Forum 25th April M Thompson Chair notified consultation GREEN underway M Thompson Members sent mid-way review and asked to comment

17.1 Other supporting  Outside eyes 19TH May to M Thompson Link with x2 non execs to GREEN activities 19th August provide “critical analysis on the process 17.2 Link with other NHSH Boards 19TH May to M Thompson GREEN with experience of Major Service 19th August Change 17.3 Link in with Master Plan and 19TH May to G McVicar/ M GREEN NHSH Clinical Strategy 19th August Thompson/ P Davidson 17.4 Link in with Major Consultation in 21st April-21st G McVicar /M GREEN B&S and share learning July Thompson

18.1 Governance, Planning  Ensure systems in place to plan 2013/14 and G McVicar / M This plan and monitoring for Fairness and Risks and evidence CEL 2 (2010) being 2014/15 Thompson of plan supports this fully followed process:  Reporting to HHSC  Meetings with SHC  Meeting with SG 16 (of 19)

 Walk about to check awareness  Series of mid-way review meetings  Preparation and dissemination of Mid- way-review  Use of outside eyes  Briefing Board Members  Briefing MSPs

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18.2  Regular review and update of 2013/14 and G McVicar / M  Reflect feed-back planning for fairness 2014/15 Thompson from groups, responses and transport survey 18.3  Discuss with SG, SHC, Steering 2013/14 and G McVicar / M  This plan and Group and Chair of HHSC any 2014/15 Thompson monitoring of plan risks and take mitigating supports this process, actions. : including actions identified under 18.1 above 18.4  Capacity of core team to 19th May to  As above oversee consultation and 19th August maintain consistency 18.5  Insufficient actions to raise 19th May to  As above awareness 19th August 18.6  Not able to demonstrate 19th May to  As above awareness 19th August 18.7  Low response rate reflects 19th May to  As above weakness in process 19th August

19.1 Reporting on Feed-  Workshop to score sites 19.2 Back from Public  Analysis of public consultation Consultation 19.3 (This section will be fully  Analysis of Transport Survey 19.4 developed as part of the  Analysis of other feed-back and post consultation plan) reports 19.5  Write up Evaluation 19.6  SHC Assurance Report to NHS Board  Paper to HHSC 19.7  Paper to NHS Highland Board 19.8  Board to make recommendation

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