ZAMBIA CHAMBER of COMMERCE and INDUSTRY • the ZACCI Journal the Voice of the Private Sector

• ZAMBIA CHAMBER OF COMMERCE AND INDUSTRY • The ZACCI Journal The voice of the private sector

National Budget 2014 Analysis & Tax Highlights

Alchemy Women in Leadership Leaning In for women in the workplace Competitive Advantage

BUSINESS NEWS BUSINESS Volume 2 Issue 3 • December 2013 • The office you need,where you need it.

Whatever kind of office space you want, you’ll only ever pay for what you use – nothing more. That’s true for small businesses looking for a base, bigger businesses looking for branch offices and global businesses seeking new markets. If you need an office all of the time, or part time, we can help. If you need an office occasionally we can help too, and should you need the ultimate in flexibility, our business centres across the globe, including right here in Zambia, give you a working base wherever and whenever you need.

See what we can do for your business in the heart of Lusaka and stay tuned for our upcoming centre opening in Harare later this year.

+27 11 510 0500 regus.co.zm

RE2628_REG_Print Ad_275x205 Zacci Zambia_ZM_EN v6.indd 1 24/07/2013 15:49 PACRA OFFICES

HEAD OFFICE COPPERBELT OFFICE Mwayi House, Haile Selassie Avenue Kitwe One Stop Shop, P.O. Box, 32020 - LUSAKA First Floor West Wing, Tel: (+260) 211-255151/255127 Nchanga House, Fax: (+260) 211-255426 Cnr Enos Chomba Road President Avenue, LUSAKA ONE STOP SHOP P.O. Box 20088 - KITWE Kwacha House, Cairo Lusaka Tel:(+260) 02-221570 Fax:(+260) 02-221580 EASTERN PROVINCE REGION OFFICE Second Floor ZESCO Building SOUTHERN PROVINCE Behind ZANACO Branch REGION OFFICE Off Parirenyetwa Road One Stop Shop Building P.O. Box 510414 - CHIPATA (Tourism Centre) Tel: (+260) 06-222274 Next to Livingstone Museum Fax: (+260)06-222275 P.O. Box 60518 - LIVINGSTONE Tel:(+260)213-324236 WESTERN PROVINCE OFFICE Fax:(+260)213-324228 Plot 304, Lusaka Road Opposite Catholic Diocese Admin MUCHINGA PROVINCE MONGU REGION OFFICE Tefax: (+260) 07-221940 Plot No. 252, Nambuluma Road Town Centre, (Formerly JEBRESA NORTH-WESTERN PROVINCE OFFICE General Dealars) P.O. Box 480152 NAPSA Building, Second Floor, CHINSALI. Tel: (+260) 04-565090 Room 26, Plot No. 240, Independence Avenue, NORTHERN PROVINCE OFFICE P.O. Box 110495 - SOLWEZI Plot No. 5, Mubanga Chipoya Road Tel:(+260) 08-821743 Town Centre, P.O. Box 410273 KASAMA CHOMA OFFICE Tel:(+260) 04-221292 Butala House, ZSIC Building Fax:(+260)04-221241 P.O. Box, 630203 - CHOMA Tel: (+260) 213-221440

twitter.com/pacrazambia [email protected] www.facebook.com/pacrazambia

PACRA - BUSINESS STARTS HERE!! www.pacra.org.zm OF COMMER ER CE B AN M D A H IN C D IA U B S T M R

A Y

ZACCI

to prosper

ZACCI UPDATES Executive Committee Members ZACCI President’s Message 3 President Mr Geoffrey Sakulanda Chamber News 4 5 Immediate Past President Policy News Mr Hanson Sindowe Business Environment News: Business Registration 7

Vice President North ZACCI Launches New Website 9 Mr Raj Karamachand Zambia: Key Economic Variables 10 Vice President South ZACCI Photo Focus 12 Dr Chabuka Jerome Kawesha Chamber Undercover: Border Realities 14 Treasurer 16 Mr George Nonde ZACCI Study Tour ZACCI Helps Zambian Businesses Hook a Big Catch! 18 Trustees Mr Ashok Oza Mr Eddie Kapungulya Mr Abel Mkandawire Dr Francis M Ndilila

Editor Katarina Zeravica Keti Editorial Services Mobile: +260 (0)974 136 036 [email protected] www.ketiedits.com FEATURE AND ANALYSIS

Contributing Writers Zambia’s Budget for 2014 20 John Nsakanya 26 Pontino Tembo Toyota Zambia Urges Government to Limit the Age of Second Hand Vehicles Nyambe Nambayo BDO Highlights of Tax Changes 28 Sheila Kalilele Martin Liebetanz The Alchemy Mentorship Programme 32 Isaac Ngoma Chimango Chikwanda Mentoring - A personal prespective! 34 Catherine Fundafunda Branding Yourself with a Competitive Advantage 37 Gary Segal

Layout Keti Editorial Services

Printers United Printing Publishing Abu Dhabi, UAE

For Further Information Contact Zambia Chamber of Commerce and Industry P.O.Box 30844 Lusaka Zambia REGULARS Telephone Numbers +26(0) 21 1 252483 ZACCI Executive Committee 40 +26(0) 21 1 253020 ZACCI Membership Application Form 41 +26(0) 21 1 253007 ZACCI Representations on Boards/Committees 42 Fax +26(0) 21 1 253020 ZACCI Membership List 43 Foreign Missions Accredited to Zambia 44 E-mail [email protected] Zambian Diplomatic Missions: Contacts 45 [email protected] [email protected] [email protected]

Website www.zambiachamber.org

We are the voice of the private sector!

2 ZACCI Journal 2013 ZACCI UPDATES President’s Message Geoffrey Sakulanda

It is my pleasure, and indeed that of the entire ZACCI family, to In October 2013, ZACCI, in collaboration with the Zambia welcome you to the 3rd issue of the rebranded ZACCI Journal. Development Agency (ZDA), hosted a visiting Polish business On behalf of ZACCI, I would like to most sincerely thank all delegation, led by that country’s Prime Minister, Donald our collaborators and partners who continue to support the Franciszek Tusk,that was drawn from various business sectors of production of the Journal through their criticisms, contributions the Polish economy. I thank all the Zambian business houses that of articles, the placement of advertising messages and other took time off from their busy schedules to attend this non-material support. successful event. I congratulate Alinaswe Developments and Gladrich Investment of Zambia for signing a memorandum of This issue comes during a rather interesting period. The understanding with Izodom of Poland to construct 20 Housing Minister of Finance has just presented the National Budget, and units at Silverest Estate. as expected, the Business community has been analysing and reviewing it and assessing the impact thereof on their business On November 2, 2013, ZACCI held the first ever business match operations and their strategic plans. It is my hope that you will making event at Protea Hotel in Chisamba. The event brought find the articles on the budget, educative and interesting to together CEOs of various companies and included presentations read. on the budget from BDO Zambia Ltd and the Economics Association of Zambia as well as other presentations from the As I indicated in the August issue, ZACCI – together with the sponsors. This was later followed by a speed business dating Chamber of Mines, Biofuels Association of Zambia, Tourism session and a short fishing session. May I take this opportunity Council of Zambia, Zambia Association of Manufacturers, to thank our sponsors Sky Trails, Action Auto, Lusaka Angling Zambia Federation of Employers and Zambia National Farmers Centre, Protea Hotel and Autoworld for making this innovative Union – have jointly created an umbrella private sector alliance event a reality and the success that it was. called the Zambia Private Sector Alliance. I am glad to report that the Alliance was officially launched on 17th September So, enjoy the read. Please remember that we value your 2013 at the Taj Pamodzi Hotel. comments and criticisms and I invite you all to contribute your articles and opinions and advertisements to the next issue. ZACCI has continued to build the internal capacities of the executive committees of chamber members through Chamber Finally, whatever is the nature of your business, may you remain Development Training Sessions. Executive members of Mansa, profitable! Livingstone, Mpika, Kasama, Northern and Luwingu chambers were trained between August and November 2013. In addition to this, ZACCI has continued to facilitate the creation of chambers in districts where they did not previously exist. The latest addition to the chamber movement is the Chinsali Chamber of Commerce and Industry which was established on 21st October 2013.

2013 ZACCI Journal 3 ZACCI UPDATES Chamber News By Nyambe Nambayo ZACCI Membership Officer

ACCI extends its presence to the Chinsali District - the new provincial headquarters of Muchinga Province. Muchinga Province was newly formed in November 2011 and is made up of parts of the Northern and Eastern Provinces. The introduction of a new province has been done in an effort to Zstreamline local administrative structures. The headquarters of the Province is in Chinsali.

Chinsali District lies on the watershed between the Following these economic activities taking place in the Chambeshi River in the Congo Basin and the Luangwa River Muchinga provincial headquarters in Chinsali, ZACCI, on the in the Zambezi Basin. The north-eastern half of the District is 21st of October, 2013, organized a general business a relatively flat plateau of 1200-1300m elevation, especially Community Meeting at which the business community along the Chambeshi River, but the south-western half has an resolved to the form the Chinsali Chamber of Commerce and attractive landscape of granite hills with an elevation of Industry. 1500-1600 m, which is where the country estate of Shiwa Ngandu is located. 66 So far, institutions such as ZANACO, Bank ABC, Despite running along the edge of the upper Luangwa Valley, Indo-Zambia Limited have come in and Continental Oil has

there is no road access from the District to the valley and its opened the first ever filling station 6 national parks, except with specially-licensed off-road tour in the District. 6 companies.

In this regard, Chinsali District as a provincial headquarters is Why the Chinsali Chamber of Commerce and Industry? poised for economic and social transformation in the backdrop of sound economic policies. As such, Government • Chinsali is the provincial headquarters for Muchinga has continued to urge the business community to take Province advantage of the conducive environment for doing business • Increased business and economic activity in the in the area and to collaborate with the Government in provincial headquarters creating sustainable economic development. So far, • Need to have a more organized and coordinated institutions such as ZANACO, Bank ABC, and Indo-Zambia business community to address and articulate the Limited have come in, and Continental Oil has opened the concerns of business as a unified voice first ever filling station in the District. • For a more effective working relationship with Government • Helping to build the capacity of local businesses by: I. Organizing capacity building programs with relevant stakeholders II. Providing opportunities for business networking and linkages • Provide a range of services of benefit to its members

To this effect, the business community in Chinsali, through its newly formed chamber of commerce and industry, is expected to be organized, united, speak with one voice, representative of all sectors and respected and listened to.

Zambia Chamber of Commerce Please email us at [email protected] or call 0211 and Industry - ZACCI 252483 to find out how you can become a member. Be sure to Like! us on Facebook and follow our daily updates in Twitter. @zambiachamber

4 ZACCI Journal 2013 ZACCI UPDATES Policy News Private Sector Perspectives on the Tolls Regulations: SI 73 of 2013

By Pontino Tembo ZACCI Policy and Advocacy Officer

n 7th August, 2013, the Minister of Transport, Works, Supply and Communication issued Statutory Instrument No. 73 (The Tolls Act), Tolls Regulations 2013. The SI specifies the toll fees for various vehicles as well as the toll points at Owhich toll fees will be collected. To that effect, the Road Development Agency has embarked on the National Tolling Programme starting on 1st November, 2013.

Inland Toll Points Affected routes for inland toll fees (from Lusaka)**

• Katuba, ZNS Kabwe, Kapiri Mposhi, Kafulafuta, Mwanawasa Stadium, Kamfinsa, Ganerton, Chingola, Solwezi Turn-off, Solwezi, Konkola • Shimabala, Turnpike, Chirundu Road, Nega-Nega Turn off, Kapinga, Choma, Livingstone Weighbridge, Kazungula, Sesheke • Chongwe, Luangwa Bridge, ** For the purpose of this analysis, we use Lusaka as the starting Chipata • Kapiri Old Weighbridge, Mpika, Mwenzo

Approximate toll fees (ZMW) for a one-way trip from Lusaka to affected towns for various types of vehicles

Note: These are approximations based on our calculations after analysing the Statutory Instrument

2013 ZACCI Journal 5 ZACCI UPDATES

The Minister of Transport, Works, Supply other countries, the distance is between paid to Government by the Oil Marketing and Communication explained that the SI provinces and the system is computerized Companies (OMCs) who are controlled is aimed at implementing the Tolls Act of where you normally pay on exiting the through their Regulator and are audited. 2011 and that the tolls are for Routine Road province after having obtained a slip on Government may either exempt or levy a Maintenance (RRM) of those particular entering it. lower rate on fuel for sectors where they sections of the road. He also explained that wish to boost growth. This in turn lowers the Road Development Agency (RDA) has It is generally agreed that foreign vehicles the cost associated with queues at toll gates been tasked to start working on the should pay a toll at the borders and this (like has been the experience at weigh mechanisms at the various toll points. should be a one-time toll that allows them bridges), and the ugly head of corruption to use all the roads without further toll. that may appear at toll gates. The view is From the Minister’s address, it is clear that Businesses are of the view that this is easy that this would be the best option to move the objective of the tolls is Routine Road to collect and that upon collection, a disc toward smart regulation that eliminates Maintenance (RRM). (like a license disk) could be issued that bottlenecks rather than introducing further should be displayed while the vehicle is in delays and inconveniences on our already Implications for Business Zambia. However, there are concerns as to poorly managed highways. The cry from the business community is how the in-land toll fees will be that, while there is need to maintain good implemented. • A counter view is that Road roads, the effect of these measures will related government revenue, globally, is clearly increase the cost of doing business Firstly, Government has not communicated gained at five points (i) Licensing, (ii) and will exacerbate efforts to reduce the the mechanisms that have been put in Element in fuel Price, (iii) Road Tax, (iv) same in an already constrained competitive place to manage the system and dealing Carbon Tax and (v) Toll fees. The argument environment, considering that businesses with corruption, as well as ensuring that the is that the approach of taxing each element are already paying fuel levy and road tax on money collected at toll points is channelled independently is more transparent and vehicles. Meanwhile, the cost will be passed to the intended purpose. There is need for favoured globally. As such, embedding the on to the consumers of goods and services proper mechanisms, possibly automation, same in the national fuel pricing structure and will increase the cost of living. Consider to avoid congestions and delays on our or in any other tax regime will not take employees commuting between towns, major roads. We can learn from the South away the need to develop new roads and particularly those on the Copperbelt. They African system. maintain those already in place. are likely to be hard hit by the toll fees. Secondly, there is a concern that Thirdly, there is a call for enhanced From a tourism perspective, there is a maintaining the Fuel Levy, which is a fund transparency in the way road funds are concern that the toll fees may negatively meant for road development, while used. Key suggestions are that government affect local and regional or international introducing Toll Gate Fees will amount to should, through the National Budget or tourism. Firstly, the tourism operators will double taxation. Instead, various sections otherwise Ministerial Statement: Indicate be at the receiving end of the increased of the business community suggest that expected incomes for the fiscal years going costs and like other businesses, the hotels there are other ways in which tolls can be forward (Year-on-year) and should or activity providers will pass on the costs to collected. The starting point is to know how transparently demonstrate were funds the tourists. With limited and costly airlifts, much money the Government believes they collected from the various roads or fuel no rail option, visa costs and processes, will collect through these tolls. Suggested related taxes are being invested. yellow fever requirements, border post options are: experience and costs, this additional toll will In order to ensure equity and fairness and undoubtedly continue to make the • Increase in Road Tax which would to ensure wider spread of toll gates on all destination less competitive and will spread the burden of payment of tolls roads, there are proposals that the system throttle efforts to expand local, regional and among all road users, not just the users of should also include the pedicle road under international tourism. specific roads construction, Siavonga-Kariba and Mpika-Kasama–Mbala-Mpulungu. There are This is a similar situation for agriculture, • Others contend that a better also concerns that the newly constructed manufacturing and other key sectors of the option would be to increase the price of Mutanda-Chavuma road is not included in economy as well. All these sectors need fuel in order to deliver the desired amount the schedule so all vehicles from Angola good roads, but, the tolls will definitely of revenue. Again, this would spread the will be exempt for a distance of more than increase the cost of doing business. There is burden among all road users and not just 600km. Other key roads not included are also the possibility of the toll fees reducing the few on specific roads. This option does the Lusaka-Mongu Road. travel, thereby reducing the consumption not seem suitable considering the high fuel of fuel and impacting negatively on tax and prices that the country is already Overall, every business wants to have a levies being raised at the pump. experiencing. good road and tolling is a global method through which governments can ensure the Concerns from the Private Sector However, we can learn from the Kenyan provision of good roads for ease of doing The business community agrees that tolls way of doing things. What Kenya has done business. However, the tolls should not be exist in many countries. In some countries, to create a viable road fund is to dispense seen as a trade barrier by creating tolls are positioned on newly constructed with road licenses and other routine fees. congestion and delays on major highways roads and in so doing, alternative roads are Tolls are payable by foreign vehicles only. and increasing the cost of doing business. made available to those who do not want The road fund is then funded by a levy per to pay the toll fees. It is also agreed that the litre of fuel. This delivers higher revenue to There should be a balance between a good fees should be minimal and the distance Government, is hassle-free for motorists, road and the cost associated with it. between toll gates should not be short. In and enhances accountability because it is 6 ZACCI Journal 2013 ZACCI UPDATES

Business Environment News: Business Registration By John Nsakanya ZACCI Research and Information Officer

e continue to highlight business is testimony of Government’s commitment to environment issues in this column. In creating a pro-business environment that does Wthe last issue we discussed access to not subject entrepreneurs to tedious registration finance, one of the key business environment procedures that may result in increasing the cost issue. In this issue, we feature the article of doing business. Business Registration Made Simple by Sharon K. Sichilongo, Manager of the One Stop Shop, on the Nearly three years after its establishment, the changes that are taking place in business One Stop Shop (OSS) for business registration has registration. continued to provide efficient services for start-up businesses under one roof. A major achievement One of Government’s strategies aimed at for the OSS is the reduction of the time it takes to encouraging a private sector-led economy is the register a business in Lusaka from about 5 days to implementation of Doing Business Reforms. The within 24 hours. One Stop Shop (OSS) is an outcome of the reforms being implemented under the Private Sector The first stage to attaining this was to get all the Development Reform Programme (PSDRP). The key agencies involved in business registration on aim of the reforms is to make it easier for board the OSS. These included the Patents and entrepreneurs to start businesses and thus Companies Registration Agency (PACRA), the promote competitiveness and growth. The Zambia Revenue Authority (ZRA), and National establishment of the OSS was done under the Pensions Scheme Authority (NAPSA). These Zambia Development Agency (ZDA) in accordance agencies, and others such as the Citizens Economic with the Zambia Development Agency Act No. 11 Empowerment Commission (CEEC), Department of of 2006, which prescribes ZDA’s business service Immigration, and the Zambia Public Procurement facilitation functions and core activities. Authority (ZPPA), signed an Inter-Agency Agreement (IAA) to operationalise the OSS as well Before the establishment of the One Stop Shop as establish a Steering Committee. The IAA (OSS) for Business Registration, entrepreneurs stipulates roles and responsibilities for OSS wishing to formalise their businesses had to go stakeholder agencies, which includes seconding through lengthy, multiple stages and procedures officers to the OSS. that are administered by various government agencies based in different locations. Now they Under the current set-up, PACRA, ZRA, NAPSA, have a choice to complete all start-up registration CEEC, and ZDA have seconded officers to operate processes at one location and within 24 hours. from the Lusaka OSS and access their back-office information systems through a fibre-optic The OSS for Business Registration became network. The CEEC desk at the OSS offers loan operational in April 2011, with the pilot having application and preferential procurement been set up in Lusaka at Kwacha House Annex on registration services while the ZDA desk Cairo Road. The OSS is a strategy aimed at manages registration of micro and small providing both local and foreign investors with enterprises (MSEs) with the agency. fast, efficient and business-friendly services and assistance at the start-up stage. The facility is very A similar model has been replicated at the important to the business process as it serves Livingstone OSS with collaboration with the as the front desk for business start-ups. The OSS Ministry of Tourism and Arts. Apart from the

2013 ZACCI Journal 7 ZACCI UPDATES

above institutions, key stakeholders at the Livingstone OSS 24 hours to within 2 hours. Additionally, the OSS-SIP will include the Department of Immigration, the Zambia Public make the roll-out easier as it will eliminate the requirement Procurement Authority (ZPPA), Workers Compensation Fund for all agencies to assign officers to one common location as Control Board (WCFCB), Registrar of Cooperatives, the OSS will transform into a virtual OSS. Livingstone City Council, the Department of Tourism Development, the Zambia Environmental Management The roll-out of the OSS facilities to the provinces is an Agency (ZEMA), and Zambia Wildlife Authority (ZAWA). important step in addressing the challenge of access to registration services. The Livingstone One stop Shop was 66 The creation of the OSS had two main objectives: established in 2012 at the Tourism Centre and One Stop to simplify and improve the efficiency of business Shop, next to the Livingstone Museum, in collaboration with registration start-up procedures and to make business the Ministry of Tourism and Arts. The installation of the Local registration services more easily accessible. Activities under Area Network and fibre optic link at the OSS was completed

the OSS have therefore, largely focused on streamlining of in September 2013, allowing it to offer full registration

6 registration procedures as well as establishment of6 OSS services. centres in all the provinces of Zambia. Preparations are underway to establish One Stop Shops in By streamlining various procedures, the OSS has consolidated Kitwe, at Nchanga House where ZRA is housed, and in application forms for ZRA, NAPSA and ZDA MSE registrations. Chipata, at the NATSAVE Building behind ZANACO Chipata This has eliminated duplication of information requirements, Branch. According to the OSS roll-out road map, the two One and thus reduced on the time a client takes to fill in Stop facilities are expected to be operational by the end of application forms. Having the location of agencies involved 2013. The target is to establish OSS centres in all the 10 in business registration in one place, as well as streamlining provinces of Zambia by the end of 2015. the registration procedures, has proved to be convenient for entrepreneurs and has contributed to reduced registration The roll-out of the OSS to the provinces is being implemented completion time. with funding from the Ministry of Commerce Trade and Industry as well as from PSDRP. After completing the business name registration or company incorporation at the PACRA desk, a client can immediately move to the ZRA and NAPSA desks for tax registration and Services offered under the One Stop Shop include: employer registrations respectively. The processes at the two desks take about 15 minutes to complete. An entrepreneur 1. Business name registration can thereafter proceed to do optional registrations with ZDA 2. Company incorporation and CEEC. In the case of the Livingstone OSS, the client may 3. Registration for tax purposes proceed to apply for secondary licences and permits that 4. Employer registration for employee pension schemes they may need in the licences and permits section. This 5. Loan application section will also be introduced at the Lusaka OSS in 2014. 6. Registration for Preferential Procurement Certification 7. MSE registration To further streamline the registration procedures, the OSS 8. Information on business licences and permits has commenced the process of integrating the IT systems of PACRA, ZRA, NAPSA, and ZDA. Integration of these systems, dubbed the OSS Systems Integration Project (OSS-SIP), will The OSS is committed to delivering efficient registration allow for the sharing of data by institutions under the OSS services. A recent survey to establish client feedback on the and thus further improve efficiency during the registration of OSS indicated that the majority of clients rated the overall businesses. The first phase of the project involved the registration process at the OSS as either excellent (25%) or identification of agency requirements as well as hardware very good (44%). This feedback is an indicator that the OSS is and software requirements. The Technical Team appointed to providing satisfactory interaction with business spearhead the project is in the process of planning for Phase entrepreneurs. Two and it is expected that the OSS-SIP will be implemented in 2014. For further information please email [email protected] The current OSS operates as a “one roof” OSS, where agencies operate in one location but each agency operates with its own system, procedures and processes. However, the implementation of the OSS-SIP will result in an improvement in the duration of the registration process from

8 ZACCI Journal 2013 ZACCI UPDATES ZACCI launches its new and improved website!

ZACCI is proud to announce the launch of its new website!

Visit us regularly to find out who our members are, which services we offer, who your contact person is and to get valuable information from our new publications area.

Our website is heavily visited by readers from all over the world and so it is also an exciting advertising platform!

For more information, please contact [email protected] or call us at 0211 252483 or 0211 253007.

www.zambiachamber.org

2013 ZACCI Journal 9 ZACCI UPDATES

Zambia – Key Economic Variables

10 ZACCI Journal 2013 ZACCI UPDATES

Stay in the loop with the free ZACCI daily business news email updates! Up-to-date foreign exchange rates, commodity prices, economic indicators and local and international news highlights delivered straight to your inbox! To register, simply send an email to [email protected] with the word ‘subscribe’ in the subject line.

2013 ZACCI Journal 11 ZACCI UPDATES ZACCI Photo Focus

Kabwe Chamber Executive Members posing for a L/stone Chamber Executive Committee Members after photo after the Chamber Development Training held successfully completing the Chamber Development on 29-30th July in Kabwe Training at Zambezi Way Lodge in L/stone

Executive Members from Mbala and Mpulungu Luapula Chamber of Commerce and Industry Chambers displaying their certificates after the Executive Members in Mansa after the Completion of Chamber Development Training held in Mbala in the Chamber Development Training August 2013

Northern Province, Kasama and Mungwi Chambers Executive Participants pose for a photo after the Business Simulation Members posing for a photo after undergoing Chamber Game Training in Mpika organised by the Mpika Chamber Development Training at Wamulwange Lodge in Kasama of Commerce and Industry

12 ZACCI Journal 2013 DEPOSIT AND WIN OVER K280,000.00 IN PRIZES INCLUDING THE GRAND PRIZE OF K20,000.00 CASH OR AN ALL EXPENSES PAID HOLIDAY TO CAPE TOWN

To enter, simply grow and maintain your account balance to K5,000.00

Every additional deposit of K 500.00 that you make above your K5,000.00 balance, gives you one extra entry into the promotion.

The promotion runs from 1st September 2013 to 31st May 2014

FINANCE BANK ZAMBIA www.financebank.co.zm VISIT ANY OF OUR FBZ BRANCHES COUNTRYWIDE OR CONTACT US FOR MORE DETAILS ON 0211 237022. Bank with Pride Terms and Conditions Apply CHAMBER UNDERCOVER

Chamber Undercover Border Realities: How Efficient Are Zambian Border Posts Really? By Sheila Kalilele, ZACCI Events and Communications Manager (and undercover sleuth!)

here is a positive impact between an effective border and trade across borders. If inefficiency characterizes Tour borders then the business community suffers and so does trade.

Zambia, being a landlocked country surrounded by eight other nations, has many border posts located along its geographical jurisdiction. You find the Democratic Republic of the Congo to the north, Tanzania to the north-east, Malawi to the east, Mozambique, Zimbabwe, Botswana, and Namibia to the south, and Angola to the west. Among Zambia’s busiest border posts is the Chirundu One Stop Border Post (OSBP). The OSBP harmonizes border procedures between neighboring countries at the border crossing points by incorporating all the agencies involved.

The Chirundu Border Post is also one of the busiest borders in the Common Market for Eastern and Southern Africa (COMESA) region and it is strategically located to provide a link between the North and the South of Africa. The border post has enabled the regional economic communities of COMESA, the East African Community (EAC), the Southern African Development Community (SADC), its member states, and the international community to implement an economic corridor-based approach to reducing the costs of cross-border trade in sub-Saharan Africa.

14 ZACCI Journal 2013 CHAMBER UNDERCOVER

The aim of the Chirundu Border Post charges you more because they would because the current one often breaks is to create high levels of economic estimate the shipping costs and add down resulting congestion at the growth, employment, and ultimately to it to the price of the commodity. To border,” he said. He went on to add reduce poverty by removing change such a miscalculation takes [a] that there is also a need to centralize bottlenecks to trade and reducing of long [time], involves complicated all the paper work at the actual border, trade costs between Zimbabwe and administrative procedures and needs instead of requiring people to go all the Zambia. This means that all traffic into the attendance of [the] shop owner in way to the Livingstone head offices for Zimbabwe stops at the Zimbabwean most cases. Driving to the border and verification, which will also minimized side of the border for all formalities back and the related costs reduce the the traffic at the border. while all Zambia-bound traffic stops at profit margin or raises product prices,” the Zambian side. the business owner said. Another 42 year old driver who was also interviewed for the story, and In as much as these border posts play a He also expressed concern that the who has been a truck driver for over positive role in international trade and customs officials do not pay much 15 years, said that apart from the bad local business in general, many attention to the harmonized codes. attitude of some of the officers at the business people feel that more should “Not all products come with the border posts, another challenge is that be done to improve the services harmonized codes stated on the of sanitation. “One toilet is not healthy offered at these borders. ZACCI, invoice, which makes it hard to find for more than a thousand people; let through its undercover investigations, out if [customs] duty is applicable or the council use the K40 we pay them observed that some of these borders not,” he said. He went on to explained for the construction of more toilets,” Border Realities: How Efficient are characterized by irregularities that, in his opinion, such abnormalities he said. which, in most cases, adversely at the borders are usually due to the affect the business community. low capacity, and at times institutional Taking into account the experiences Are Zambian Border Posts Really? arrogance, of the officers. He also and views expressed above, it is clear During an interview, the owner of one expressed his concern that if these that there are a number of challenges of the local SMEs operating in the area boarder challenges are not handled that need to be seriously addressed - who sought anonymity for fear of properly by the Government, it will at the Zambian border posts if the victimization - said the biggest impact negatively on SMEs and the cross-border business sector is to be challenge his business experiences is business community in general. improved. There is an urgent need for having goods cleared on time at the the Government to come up with Zambian border. He also pointed out In a related interview, a 32 year old action plans for the improvement of that although he has been in the cross- truck driver for one of the transport the border posts, as they are an border business for some time now, the companies using the border posts said important facilitator for international current state of border activities are a that there is need for the Government trade and so play a crucial part in the set-back to the growth of his business. to implement policies that would growth of the economy. enable swift operations at the posts. He identified the delay of clearing of He said that he believes the slow pace goods at some of the borders as one of clearance procedures is most of the major challenges that importers probably the result of a poor Do you have an idea for an face. “How can you have goods at the technology system. “For instance, at Undercover mission? Is there an border for 7 to 10 days without being the Kazungula border, the congestion is organization or service you are cleared? This is not good for business,” usually from the Zambian side and not particularly interested he bemoaned. The business owner from Botswana. In Botswana, in evaluating? also noted that preclearance does not everything is cleared within 30 minutes shorten the duration of the clearing as well as from South Africa, but on the Let us know what service process due to the inspections Zambian side, it takes a week or more YOU want conducted by the customs authorities. with the clearing agency because of us to investigate! internet problems or power failure,” Another complaint he mentioned are the driver complained. Email your ideas to the instances when the border staff [email protected] miscalculate the shipping prices and He also cited the delay at the and watch this space! the actual cost of the imported Kazungula border to be due to poor product. “Often prices on invoices are maintenance of the pontoon. inclusive of the shipping price, which “Government should provide the means the customs [department] border with a new pontoon

2013 ZACCI Journal 15 ZACCI UPDATES ZACCI Study Tour

Background and Eastern Province. managed cooperation transformation of ZACCI to n partnership with the opportunities with ZACCI, a tour make it even more relevant and Handwerkskammer The Tour of trade fair exhibition halls visible to its membership and IFrankfurt -Rhine-Main, The schedule was very tight in with presentations on academy its next most important ZACCI is currently running order to fit as much as possible services (seminars, workshops stakeholder, the Government. a project that aims to into the five days allocated. The in international fair manage- enhance the internal following scheduled ment, international projects. The German Chamber System capacity of ZACCI as the engagements were fulfilled: • Presentation and has evolved over centuries national federated Chamber discussions on mediation and and it would clearly be naive of Commerce and Industry, to • Visit HWK Headquarters to arbitration services. to even imagine that we can improve the competency of its meet with its President Herr • Visit to Frankfurt City supplant the system in Zambia. affiliate Chambers, to rebrand Ehinger and Executive Director Council and meet with There are, however, important itself, to restructure its delivery Dr Riess. Alderman Frank, Department of lessons learnt, especially the mechanisms, to mainstream its • Presentations on the Economy. impact of a symbiotic core activities, to become German Chamber System, relationship between the relevant to its stakeholders the International Cooperation Tour Impressions Chamber system and and be able to sustain its mechanism, the European The tour has left an indelible Government. One cannot existence. Qualification Framework and mark on my mind about the escape taking note of the the process of becoming a huge possibilities and significant impact of the As part of this project, it was master craftsman/woman. opportunities for the Chamber’s direct involvement decided to undertake a study • Visit and tour of the tour to Frankfurt to learn not Vocational Training Centre, a andwerkskammer (Chamber of skilled craft) only about how the Chamber presentation on Youth Frankfurt-Rhine-Main, Germany has a partnership system in Germany works, but Employment Services, a Hproject with the Zambia Chamber of Commerce and to also see it in reality in order presentation on Business Industry (ZACCI). The project aims at contributing to sustain- to learn from its training Consulting services offered by able economic development in Zambia and German-Zambian system for skilled Artisans/ the centre. economic exchange through strengthening the Zambian chamber Craftsmen and women, to • Visit and tour of the system. distinguish the similarities (if Regional Sectorial Association any) and the differences in the of skilled Crafts Bergsrabe and The project has three main areas of intervention: ZACCI has training of skilled craftsmen and presentations on how the clarified its role and function of an Apex organization and women, and to appreciate the system works and is has communicated this effectively; ZACCI has enhanced impact the German model has administered. processes for effective interest representation and had on youth unemployment, • Visit to the State information dissemination; the cooperation with chambers the improvement of service Secretary, Ministry of and associations is improved and leads to enhanced service delivery, quality, the economy, Economics, Transport, Urban delivery for members. and largely the role and and Regional Development, relevance of the Chamber and how the state of Hesse The project is funded by the German Government, system to the national business supports trade fairs, its namely the Federal Ministry for Economic Cooperation and sector of the economy and its educational policy and the Development (BMZ), via Sequa - Partner of German members. connection to the chamber Business. Sequa is a globally operating development organization system and how the that has carried out projects and programmes in international Tour Participants international relations are cooperation in close collaboration with the German The team travelling to managed. Frankfurt comprised the • Visit and tour of Eberbach private sector since 1991. Sequa's shareholders are President of ZACCI, the CEO, Monastery (a UNESCO World Germany's top four business membership organizations and the Project Manager, and the Heritage site). since 2010, the GIZ - Deutsche Gesellschaft für Internationale Presidents of the Chambers at • Visit to Frankfurt Zusammenarbeit. Sequa thus combines know-how and Livingstone, Kabwe, Luapula International Trade Fair and networks of the German private sector with experience of the Province, Northern Province presentations on how it has German development cooperation sector. 16 ZACCI Journal 2013 ZACCI UPDATES in the design and to deliver high quality goods appropriate Advocacy Strategic importance with which they management of the and services, not only to grow Policy that will lead to the regard the Chamber System as curriculum and the training the economy and improve tax sustainable upgrading of a partner of Government. of skilled craftsmen and the revenues ,but to significantly ZACCI’s profile and relevance in significant impact it has on reduce youth unemployment. the Zambian economy . It is my intention to see that the business productivity and youth lessons learnt from this tour are unemployment. It is also an important lesson I am very grateful for this put to the benefit of ZACCI and learnt of the role the Chamber opportunity rendered to ZACCI its members. It is equally important to System can play in international and feel indebted to all the accept that the success of the trade fairs, and the possibility parties who made this tour Geoffrey Sakulanda Chamber system in achieving of offering mediation and such a great success, this success requires the buy-in arbitration services as alternate especially to Martin ZACCI PRESIDENT of Government. This means dispute resolution mechanism Liebetanz,our Project July 2013 the Zambian Government has for members and the wider Manager, Britta at HWK, the to accept the Chamber as an public. President and Executive important partner and as the Director at HWK and, vehicle for the delivery of a dual With the knowledge gained significantly the top officials led education system that delivers from the tour, it is possible by the Secretary, at the regional “ready-to use” graduates with for ZACCI to put its strategic Government of Hesse for their the important craftsman’s skill thinking process in the right show of support and the required for the private sector perspective in order to drive an demonstration of the

he Frankfurt Rhine-Main Chamber of Crafts is the self-governing body for the field of crafts Tin Frankfurt and the Rhine-Main district. As a modern service provider, the Chamber of Crafts is a complete centre of expertise in every sense of the word.

Strong business links make the Rhine-Main region one of the most successful regions in Germany and one of the most high-performance areas in Europe. The over 30,000 member organisations in the area covered by the Frankfurt Rhine-Main Chamber Crafts employ 140,000 workers and generate an Visit to the State Ministry of Hesse annual turnover of 12 billion Euros.

The Frankfurt Rhine-Main Chamber of Crafts implements international projects all over the world and has a vast experience in developing chamber systems.

Left: Vocational Training Centre of HWK Visit to the Frankfurt Trade Fair Right: Visit to a micro brewery

2013 ZACCI Journal 17 ZACCI UPDATES

ZACCI helps Zambian Businesses Hook a Big Catch!

hambers all over the world engage in business match- making activities. This year, on the 2nd of November, 2013, ZACCI organized a match-making event and fishing The ZACCI C match-making event tournament for 50 business men and women to take advantage of a lifetime opportunity for their business. would not have been THANK a success without the The event combined Business to Business (B2B) opportunities generous support of with leisure activities. The B2B match-making event took place our sponsors! YOU! at Protea Hotel in Chisamba. The Hotel was considered to the best venue for the event because of its beautiful environment and big dam stocked with bream, which was convenient for the sports-fishing tournament that was also part of the event. This business match-making event enabled business men and women to meet face to face with potential partners, customers and suppliers of goods and services.

This was a special day for the Zambian business community because, apart from meeting face to face, it also enabled them share ideas and business experiences. EAZ and BDO Zambia Ltd shared their various expertise during the presentation session in the morning as well as during the B2B speed-business-dating session held later during the day. During B2B speed dating, each participant meets every other participant for just two minutes to get a very brief idea about the businesses they represent. This is usually organized so that participants sitting at a long table change seats every two minutes and continue down the line until they have met everyone. The ZACCI match-making event was made colorful by the short fishing session conducted by an international fishing journalist. Participants were free to join the fishing tournament and anyone could fish for a short period of time. This enabled novice fishermen and women to take part in the competition while at the same time allowing them to continue to mingle and use their free time for further B2B networking. All the guests were free to participate in the competition to win a number of prizes offered by our five sponsors: Action Auto, Sky Trails, Autoworld, Lusaka Angling Centre and Protea Safari Lodge.

The winners of the fishing tournament received a free helicopter flight courtesy of Sky Trails Limited, while other prizes included a free game drive and squad bike tour sponsored by Protea Safari Lodge, outdoor equipment sponsored by Autoworld, as well as fishing tackle sponsored by the Lusaka Angling Centre. Participants also had a chance to test-drive the latest models of vehicles sold by Action Auto.

ZACCI would like to thank all the companies that participated in the event and made it a great success. We are the national Chamber of Commerce and Industry in Zambia and will continue to facilitate effective and entertaining business networking opportunities, so please look out for more exciting events that will help you grow your business!

By Sheila Kailiele

18 ZACCI Journal 2013

FEATURE AND ANALYSIS

Zambia’s Budget for 2014 Comments by the Economics Association of Zambia

By The EAZ Budget Analysis team led by the Association President Isaac Ngoma

he 2014 budget speech whose theme is It is however worth noting and appreciating the fact that “Moving Forward to Consolidate Growth and the domestic economy has continued to be buoyant as Social Justice in Peace and Unity” was presented indicated by some of the economic fundamentals such as T GDP growth and inflation rates, despite the pressure that to the National Assembly on the 11th of October 2013, by the Honorable Minister of Finance, Mr. Alexander B. was put on the resource basket by Government’s decision Chikwanda. to increase civil servants emoluments and the expansion of the road construction programme. However, these decisions did contribute to the higher than projected fiscal It is important to note that the budget has been deficit for 2013. proposed at the time when the global economy continues to slowly recover from the economic In this article, the focus for analysis will be confined but pressure in the Eurozone, slow growth in the United not limited to the following areas: States and also in the emerging economies such as China and Brazil. These events impact significantly on i) Macro-economic performance the demand of commodities in the domestic economy. ii) Revenue collection initiatives iii) Debt accumulation iv) Development related expenditure patterns v) Job creation agenda

20 ZACCI Journal 2013 FEATURE AND ANALYSIS

ANALYSIS

Macroeconomic performance: 2007 - 2013

The Zambian economy has performed relatively well. There The CSO projects a 6.5% GDP growth rate in 2013, dropping has been some resilience in the economy consistent with the from 7.3% in 2012, which is attributed to the drop in previous years. In 2013, the country experienced some agriculture output among other factors. The indication is that buildup in pressure due to an increase in mealie-meal prices the economy is still resilient and will continue to be so even early in the year and the effects of the removal of fuel in the year coming. It should be noted, however, that despite subsidies, among other factors. It has so far been maintained this, there is some consistent decrease in the trade balance within a manageable level. which has been positive in the recent past. In May 2013, the trade balance had hit a high of ZMK 339 million but dropped to ZMK46 million in September 2013.

Revenue Collection There has been some consistency in the efforts to raise domestic revenue over time. The domestic revenue is being projected at 23% of GDP from 22% of GDP in 2013. We note some increasing trends for mineral royalty tax; value added tax and non-tax revenue. In 2014 there is a projected decrease in company tax and PAYE probably because of the increased exempt threshold.

Revenue as percentage of GDP 2009 - 2014 2009 2010 2011 2012 2013 2014 % of GDP Total Tax Income 16.76 15.3 17.53 18.28 19.4 19.2 Company Income Tax 1.77 1.8 1.42 2.91 3.72 2.76 PAYE 4.31 4.27 4.26 3.97 3.99 3.68 Mineral Royalty 0.25 0.22 0.23 1.59 1.3 1.53 Value Added Tax 4.06 3.82 4.5 4.5 5 5.52 Non Tax Revenue 0.5 0.9 0.47 0.53 1 2.1 Total Domestic Revenue and Financing 19.3 16.2 19.43 20.14 21.9 23.8 Total Foreign Financing 1.27 4.05 4.02 6.09 4.6 6.9 Total Revenue and Financing 25.4 22.5 23.7 26.5 26.6 30.7

Source: National Budgets

In view of the increasing tax administration systems operating in the informal increase in Pay as You Earn demand for infrastructure to close all loopholes for tax sector are also captured in the (PAYE) contributions from development projects, there avoidance and evasion. tax bracket. In this light, the income earnings. is need to explore viable ways There is also need to devise Government’s job creation in which to raise domestic measures that will agendashould be supported revenue. One such way is encourage formalization of because if it comes to fruition, to continue to enhance the business so that those it will result in a substantial

2013 ZACCI Journal 21 FEATURE AND ANALYSIS

Regarding PAYE, which seems to be portfolio to finance a deficit. We think non-tax revenue from the Road Traffic the most important source of revenue, that Government has been generous in and Safety Agency (RTSA), 23% from Government provided a relief to workers the last two years regarding the PAYE User fees and charges, 15% from the by increasing the PAYE exempt threshold threshold and should have saved and Zambia Information Communication from ZMK2,200 to ZMK3,000. This will reduced on its borrowing. Technology Agency (ZICTA), 14% from indeed go a long way to provide Exceptional Revenues and 6% from the disposable income for affected workers. Non-Tax Income (NTI) has been Energy Regulation Board (ERB) license We, however, question the prudential increasing overtime. It is expected to Fees. Government will additionally raise merit of this measure provided that reach 1.5% of GDP in 2014. In 2013, ZMK6 million or 0.5% of NTI from Government is increasing its debt Government projects to raise 42% of Dividends and interest.

66 From the EAZ point of view, stakeholders should begin to request for more information regarding contributions to revenue by entities that Government has an interest in. Government currently owns shares in profit making ventures including the

mines. We believe that there is scope for

6 Government to raise sufficient revenue6 from these sources.

Source: MoF Fiscal Tables

Debt Contraction In 2013, Government expanded its public infrastructure programmes through projects such as the Pave Zambia 2000 and the Link Zambia 8000. Government further undertook to increase civil servants salaries. The resultant effect of these undertakings is the ZMK 5.4 billion or 8.5% deficit of GDP. This means then that Government has to go to the market to raise this money. Further, the 2014 budget anticipates that the deficit will be about 7% of GDP. These proportions are certainly far higher than what it was in the recent past (2% of GDP in 2011).

The result of this is the increase in the debt levels. Public debt is slowly getting back to the Highly Indebted Poor Countries Initiative (HIPC) days.

Public Debt 2009 to 2013 Year 2009 2010 2011 2012 2013 Total Government External Debt (US$ million) 15,452 1,766 1,971 3,080 3,130

Total External Public debt as % of GDP 11 11 11 16 13.42

Domestic Stock (ZMK billion) 10,341 10,867 14,029 15,120 18,500

Domestic Debt as a % of GDP 16 14 15 14 15

Source: MoF

22 ZACCI Journal 2013 FEATURE AND ANALYSIS

It is important to note that the MoF has been conducting However, there is need to develop a comprehensive debt Debt Sustainability Analysis (DSA) to guide the levels of strategy and policy that will stipulate when to borrow, at what additional loans that the Government contracts. The DSA terms and for what purpose. This should also be reinforced conducted in 2007, and confirmed by the Word Bank and IMF by a policy that debt should not finance recurrent expendi- in 2008, showed that the country’s debt is sustainable over ture but only capital expenditure. Over and above that, there the period 2007 to 2023. The analysis further indicates that is need to limit the amount of debt that the country should the country can still sustain additional non-concession contract. The Minister should seek the approval of Parliament borrowing of US$1.0 billion and concessional borrowing of the before contracting any debt. Adequate guidelines regarding same amount. the contraction of domestic debt should also be set.

Expenditure Patterns Government intends to spend ZMK42 billion, which has increased from ZMK32 billion in 2013. Twenty four percent of the funding will be raised through external and domestic borrowing compared to 18% in 2013. In 2013, more than half of the expenditure is covering personal emoluments. This is expected to increase in 2014 when the new salaries take their full toll.

A critical issue that has been observed in the last two years is the disconnect between policy pronouncements and budgeting. The creation of new districts is such an example whereby new districts are created when they are not provided for in the budget. These are some of the actions that have contributed to the huge fiscal deficit. Therefore, Government should develop the discipline of working with what is provided for in the budget for the particular year.

Development Related Budget Allocation

2012 2013 2014 Grants to local Authorities 257.0 499 627 Constituency Development Fund (CDF) 120.0 150 210 Empowerment Funds 40.0 104 109 Infrastructure in New districts 204 550 Strategic food reserves 300.0 300 1,013 Farmer Input Support Programme (FISP) 500.0 500 500 Roads 4,481.0 3,434 5,127 Railways 643 339 a) Grants to Local Authorities:Government’s decision to assess the effectiveness of such initiatives as a developmental fund the councils across the country is a commendable move. tool. There is no doubt that small councils across the country have been struggling to raise revenue and support d) Infrastructure in New Districts: Our expectation is that operations. What is critical now is for Government to put in this increased allocation in 2014 will also cover any other new place a programme to build the capacity of the local districts that may be created in 2013 and 2014. authorities to administer these funds properly. e) FISP: Government has continued to support FISP in the b) CDF: Government has further increased the CDF to form that the former Government has been implementing it. ZMK210 million from ZMK150 million. It has been observed There has been inherent weaknesses that various stakeholder that the CDF is evolving from a ‘community support fund’ to have identified with the programme regarding its a development fund. There is need to revise the role of the effectiveness and impact. There is need to institute changes CDF considering the increased funding to councils and support that will address these weaknesses to make it sustainable. towards enhancing councils’ capacity. In our view, the CDF is a direct result of the ineffective local Government structure. f) Rail sector: Government has continued to inject resources We need to strengthen local Government structures so that into the revamping of the rail sector. It is therefore important development takes place at local levels. that government explains what its intentions are on the rail sector and how long it will continue injecting funds into the c) Empowerment Funds: The increase in the empowerment sector and ascertain the goals it hopes to achieve. If this funds is good as it is meant to support local entrepreneurs. happens it will be easier for stakeholders to evaluate the There is however need for reports that will highlight the impact of the public funding to the sector. performance of these funds. This will help stakeholder’s 2013 ZACCI Journal 23 FEATURE AND ANALYSIS

The Government set a target of creating b) Creating 200,000 jobs per year years, as the case currently. 200,000 jobs per year over the next five means creating 17,000 jobs per month. years. In the 2014 Budget, the The Central Statistics Office reports that d) Government should further clarify Government reports that it has created in 2008, there were 511,000 formal jobs. what it really means by “decent” jobs. 58,000 jobs in the formal sector in 2013. The number of formal jobs increased to Is it the same meaning as what the CSO The setting of a target for job creation 610,000 by the end of 2012. This shows calls formal jobs? According to the CSO, on an annual basis is a step in the right that about 99,000 jobs were created formal jobs are jobs that contribute to direction, as the majority of people will over the four years period. Creating a pension system (NAPSA) and/or have only participate in the enjoyment of the 200,000 “decent” jobs entails that the a contract, leave days and contribute to fruits of economic growth through Government creates twice the number Pay As You Earn (PAYE). If a job does not employment. However, we have some of jobs that were created in four years, meet these standards, they are classified concerns regarding Government only now in one year. The intentions are as informal jobs. intentions. good but there is need for concerted effort to achieve this milestone. The table below shows that, in 2012, a) Government reported last year that although there were more people it had developed a Job Creation and c) There is also the need to put in place working in the formal sector (894,175), Industrialization Strategy which targets effective mechanisms to account for the some of the jobs are informal (283,461). creating 200,000 jobs per year over five jobs being created. So far, the only This means that even in the formal years. However, other than the Multi- comprehensive survey that exists is sector, informal jobs are created, Facility Economic Zones and Industrial the Labour Force Survey that takes although they should not be counted as parks, the Pave Zambia 2000 and Link place every four years. This means that part of the 200,000 “decent” jobs target. Zambia 8000 that have been mentioned, Government will not know how many there has been no clear articulation of decent jobs have been created in 2013 specific actions that Government will until after another Labour Force Sur- employ to create these jobs. vey is conducted, which can take 3 to 4

Formal and Informal jobs in the formal sector in 2012

Total Employment Formal Jobs Informal Jobs Central Government 237,754 211,830 25,924 Local Government 31,362 19,649 11,713 Parastatal 56,523 41,720 14,803 NGO/Churches 27,387 17,602 9,785 Private sector 498,507 305,200 193,307 Embassy/International Agencies 8,413 4,642 3,771 Private households 32,523 9,784 22,739 Other 1,706 287 1,419 Total 894,175 610,714 283,461 Source: Labour Force Survey Preliminary Report, 2012

In as much as Government’s plans in the 2014 budget are well compel Government to resort to additional borrowing, and intended, there is need to keep an eye on how the budget the impact on debt sustainability will be long enduring and will be executed, and to ensure that they stick to what has costly. The large increase in public spending, especially on been planned and avoid unplanned expenditure. Government infrastructure and the public service wage bill, may not ease should also put much effort on exploring viable revenue off as they are contractual and long winding. It is of generation initiatives. This is necessary to raise sufficient importance that prudent measures be put in place to funds without resorting to excessive borrowing which can manage this unfolding situation. It is also unclear what has have negative impacts. happened to mining taxation, which was an issue that the Government sounded as being in need of urgent attention to The foremost issues of concern is the massive increase in the enhance the realisation of additional revenue to the deficit in 2013, which is projected at 8.5% of GDP, and the treasury. This was impressed upon as the possible avenue to notable failure to reduce it significantly in 2014. This may narrow the deficit gap. Section 50 of the budget speech sums

24 ZACCI Journal 2013 FEATURE AND ANALYSIS up the concern but leaves us wondering as to who is in charge current times and may need some collective national of regulating the sector. What has happened to our legal and oversight efforts from all the stakeholders, especially regulatory framework? It is time Government answers the Parliament. Section 75 tells the same story. question, especially since it is a shareholder, with Board Membership of some of these mines, through the Zambia f) Increase domestic revenue to over 21% of GDP. This will Consolidated Copper Mines - Investment Holdings. need prudent Fiscal Policy Management on the back of a well-functioning Revenue Authority focused on widening the We must always remember that the global economy is still tax base, and a streamlined revenue collection system. The weak and the recovery is slow with pronounced threats to words in Sections 77 – 82 must be matched with action or commodity prices. Part I, section 8 - 9 alludes to this, yet we else the deficit will be worse than stated. seem not to be alive to the possible threat when the time is right. One wonders if we are “Moving Forward to Consolidate g) Limiting domestic borrowing to 2.5 % of GDP and Growth” or simply surviving on the background of the containing overall deficit to under 6.6 % of GDP. This is only favourable economic situation. Let’s reflect on the past and achievable with prudent resource management. As in (f) manage the risks with boldness. above, failure to act efficiently will compel Government to additional borrowing, ultimately crowding out and With all that is stated in the 2014 budget, one wonders how increasing the cost of finance to the private sector which will difficult this may be for the Government to follow in view of curtail wealth and job creation (See (b) above). Failure to the inconsistency and incoherence in the policy framework. contain the deficit will be detrimental for the country’s future The budget seems to rely heavily on new revenue measures, growth prospects, especially that we shall be heading towards some of which could face push-back from the business the election campaign period when focus is diverted to community, and wage and hiring restraint that may be equally non-government business. difficult to sustain (Section 89). This calls for a calm political landscape, clarity in the policy direction and creating certainty The above summary broadly raises concerns that must be in the business environment. This will help in making the considered as Government embarks on implementing the country a truly attractive investment destination and in policies and strategies for consolidating growth and job realising the US$5 Billion pledges as stated in Section 26. creation. The challenges ahead are huge but with a well-coordinated and focused leadership, much can be The macroeconomic objectives for 2014 seem achievable but achieved in all sectors. The various reforms that have been only with good economic management; by ensuring in the process of implementation but without pronounced consistency in policy and programmes implementation. Going results must be expedited and a clear monitoring and by what has been observed, it is difficult to fully appreciate evaluation mechanism put in place to account for the out- how the Government may achieve the set targets. That said, comes. The slow pace and poor implementation of the this is quite an ambitious budget and the following must be reforms have contributed to growth constraints on the considered; economy as well as to the wastage of resources. a) GDP growth of above 7 % will need increased Regarding the budget figures, it may be unrealistic for our productivity resulting from sound policies that support Private Association to expect that the Government will comply with Sector Development. Section 52 is somewhat unconvincing the allocations as stated. This is based on historical trends and while 91 may not bear results if the public service system is the realities we are faced with. We believe that there will be not truly reformed. very limited scope for variations if budget execution is to be efficient. The key concern remains on the fact that much of b) Creating 200,000 will be a huge toll and it must be defined the budget goes towards the public service wage bill at 52.5 as to how the real jobs will be created and what clear % in 2014. This leaves less than half of the financial resources mechanism will be in place to account for this. for investment in infrastructure and social services for the betterment of our human development prospects. The c) Inflation target can easily be attained, especially if we revenue side needs a critical review in light of the increased contain food related inflation. demands arising from the public service wage and infrastructure bills. This must be done in order to have d) International reserves of 3 months import cover is OK but certainty in resource mobilisation, as failure to realise the set it needs some discipline which may translate into more than 3 targets will destabilise the expenditure side with the obvious months cover. The independence of the Central Bank must be budget lines to be affected being the social sectors and some strengthened to enhance sound monetary policy infrastructure developments, especially in the new districts. management. EAZ supports Government in all its best efforts and stands e) Debt management should not exceed 30 %of domestic ready to supplement all noble measures to develop this revenues. This is one of the most challenging aspects in the country. 2013 ZACCI Journal 25 ADVERTORIAL

Toyota Zambia Urges the Government to Limit the Age of Second Hand Vehicles

Toyota Zambia would once again like to mention our repairs. It is most unfortunate that despite its good concern over the increasing road carnage, caused mainly intentions, the rules and regulations of our CCPC, the by unsafe vehicles operating on our roads, and some Latin term “caveat emptor” really does apply to many bad driving habits. buyers. Although we appreciate and applaud Government’s commitment to empowering our people Whilst we have no control over the exportation of used by having no regulations in regard to the age of cars from Japan, we feel it is our responsibility to try and imported used vehicles, which undoubtedly has contribute to a safer environment for all road users. As mobilized and created opportunities for many such, we will continue to strongly lobby our Government Zambians to access cheap second hand vehicles, it is to limit the age of secondhand vehicles entering the clearly evident that far too many old vehicles of 8 years country. and over are entering the country with little or no chance of receiving local support for parts and service Furthermore, we believe that helping to educate repairs, thus posing a danger to other road users. secondhand vehicle buyers on what to buy and what to avoid, coupled with suitable Government legislation Another concern we have is that Distributors and Motor to limit the age to 5 years for Cars, Pick-ups and Light Vehicle Dealers like ourselves, who employ many Trucks up to 3 Tons, and 6 years for heavy commercial people, pay our taxes and spend a considerable amount vehicles entering the country, will be a key success of money on world-class facilities, stock, and factor in minimizing accidents, saving lives and equipment, are being negatively affected by the flood of improving safety conditions on our roads. secondhand vehicles entering the country, which could seriously impact on our ability to support the It is also no secret that some secondhand car dealers, Government of the day by maintaining and creating and brokers in Japan and other countries, are cheating stable employment, expanding operations into other secondhand car buyers by not disclosing the true provinces by the appointment of Independent condition of the vehicles they sell; details like mileage Dealers and Sub-Agents, and our contributions to society and accident records are often concealed or altered. through our Corporate Social Responsibility Programme. Buyers of Hi-Tech secondhand vehicles, like our Lexus, must also be aware that these types of vehicles may not We are confident that our recommendation to be suitable for Zambia due to various reasons, such as; Government to consider limiting the age of imported severe road conditions, fuel quality, parts availability used vehicles will not result in loss of jobs, or reduction and specialized electronic equipment for servicing and in the empowerment drive for Zambians.

26 ZACCI Journal 2013 HIACE Celebrating 50 years in Zambia

The space to drive your business Delivering superior features and space, make the 15-seater Toyota Hiace the added drive to your business. • Fuel efﬁ cient turbo diesel engine • Large windows • Wide sliding doors • Dual air conditioning system • Comfort designed and reliably engineered The ideal commuter and utility vehicle, the Toyota Hiace is available at Toyota Zambia while stocks last.

TOYOTA ZAMBIA LIMITED Lusaka Toyota, Northend Cairo Road, Lusaka | Tel: +260 211 229109/ 13 | Fax: +260 211 222136

Nangwenya Toyota, Stand No. 19625, Nangwenya Road, Lusaka | Tel: 260 211 378051 | Fax: 260 211 378050

Copperbelt Toyota, Chingola Road, Kitwe | Tel: +260 212 217571/ 217375/ 217335/ 215273 Cell: +260-977 772201/ 03 | Fax: +260-212 217595

Livingstone Toyota, Plot No.699 Indusrtial Road | Tel: +260-213 322409/ +260-213 322406 Cell: +260-974 771966 | Fax: +260-213 322407 email: [email protected] Terms & condition apply BDO Lusaka ZAMBIA BUDGET 2014 Counting House Square Thabo Mbeki Road PO Box 35139 Lusaka, Zambia Tel: +260 211 252 836/909 [email protected] HIGHTLIGHTS OF TAX CHANGES

1.0 DIRECT TAXES

All of the following measures will take effect from 1st january, 2014.

1.1 PERSONAL TAX RATES The exempt threshold for PAYE has been increased from K2, 200 per month to K3, 000 per month.

Income band per annum Income band per month Tax rate (%) First K36,000 First K3,000 0 Next K9,600 Next K800 25 Next K25,200 Next K2,100 30 Balance over K70,800 Balance over K5,900 35

1.2 WITHHOLDING TAX ON PAYMENTS TO NON 1.5 TURNOVER TAX RESIDENTS Turnover tax on rental income has been excluded from the In the 2013 budget, withholding tax on payments to non Turnover Tax Regime. Previously, businesses whose rental residents on royalties, management and consultancy fees income was K800, 000 and below were on turnover tax at was increased to 20%. In order to align withholding tax rates 3%. They will now pay withholding tax at 10% and it is the on similar payments to non residents, withholding tax on final tax. commissions, public entertainment fees and payments made to non-resident contractors has been increased from the 1.6 INTEREST ARISING FROM THE DEBENTURE PART OF current 15% to 20%. A PROPERTY LINKED UNIT Interest arising from the debenture part of property linked 1.3 DISTRIBUTION OF BRANCH PROFITS unit paid to Zambian resident shareholders in any Property To equalize tax treatment between branches and Loan Stock Company listed on the Lusaka Stock Exchange subsidiaries and prevent tax avoidance, withholding tax has has been exempted from withholding tax. been extended to profits distributed by branches of foreign companies. Following this change, the definition of “Property Linked Unit” has been provided. Following this change, a definition of “branch profits” has been provided. 1.7 WITHHOLDING TAX ON GAMING, LOTTERIES AND BETTING 1.4 WITHHOLDING TAX ON PAYMENTS TO NON Winnings from gaming, lotteries and betting will now be RESIDENTS subject to withholding tax of 20% and it will be the final tax. In order to simplify the tax system and enhance compliance, Previously such income was untaxed in the hands of the withholding tax on rental income has been reduced from winners. 15% to 10% and will be the final tax. 1.8 WITHHOLDING TAX ON GAMING, LOTTERIES AND This has resulted in the amendment of the Income Tax Act BETTING to remove the requirement by the Commissioner General to The Pay as You Earn regulations have been amended to: include an assessment on rental income on which withholding has been deducted. - Remove the requirement for submitting an annual employer’s return - Individuals on direct payment schemes to now remit monthly payments as opposed to quarterly as is

2013 ZACCI Journal 29 currently the case with persons working for institutions that 1.10 SHARE OPTION INCOME fall under the Diplomatic Immunities and Privileges Act. The first schedule to the Income Tax Act has been amended - Monthly returns by taxpaying agents to be signed. to redefine and provide clarity on the definition of the benefit arising from share options and the applicable tax points. The PAYE Regulations have been revoked and replaced to consolidate amendments made in the past to ease the 1.11 PAYMENT OF INCOME TAX ASSESSED administration and interpretation of the Regulations. The Commissioner General will have the power to determine when tax should be due for payment where a company is being 1.9 TRANSFER PRICING LEGISLATION wound up or a person is leaving the country or any other need The transfer pricing regulations will be amended to align them arises. Previously the Act provided for the tax assessed to be to international best practices such as the new OECD paid within 30 days. guidelines framework in order to strengthen the current anti-avoidance provisions. 1.12 PROPERTY TRANSFER TAX The property transfer tax rate has been increased from 5% to 10%. 2.0 VALUE ADDED TAX

2.1 STANDARD RATING OF ANCILLIARY SERVICES AT THE “Customs duty on PORT OF EXPORT Previously these services were zero-rated. crude oil has been

2.2 STANDARD RATING OF ALL DISTINCT TOURISM removed.” SERVICES Previously tourism services such as game viewing, canoeing, helicopter tours, boat cruising, walking with lions etc were 5.4 EXCISE DUTY ON CLEAR BEER zero-rated when sold as part of a pre-booked package to a Statutory Instrument no.23 of 2010, which suspended the tourist. All of these services will now be standard rated. excise duty rate on clear from 60% to 40% has been revoked. This results in the Excise duty rate being restored from 40% to 2.3 STANDARD RATING OF PRE-BOOKED TOURISM 60%. PACKAGES Pre-booked tourism packages sold to tourists will no longer be zero-rated. With the exception tours booked prior to the 3.0 OTHER NON TAX MEASURES effective date of this measure these tours will now be standard rated. 6.1 INTRODUCTION OF SANCTIONS FOR ZDA LICENCE HOLDERS Foreign and local investors with the Zambia Development Agency licence who violate the provisions under which the incentives were granted will face sanctions including revocation of their investment licences.

6.2 iNCENTIVES UNDER IMPORT DUTY FOR ZDA LICENCE HOLDERS New ZDA licence holders will no longer be granted incentives under the import duty exemptions from midnight on 11th October 2013, apart from licence holders in Multi – Facility Economic Zones, Industrial Parks and business enterprises in rural areas. 2.4 VAT EXEMPTION CLARIFICATION The words ‘domestic building’ will be removed and replaced with the words ‘dwelling house’. This clarifies that the sale or The information contained in this article is based on the Budget lease of dwelling houses is exempt whereas the development of Address presented by the Minister of Finance and National dwelling houses is standard rated. Planning, Honorable Alexander B Chikwanda MP. This article provides an overview of the announcements made in the speech 3.0 CUSTOMS AND EXCISE and information provided by the Zambia Revenue Authority. Whilst every effort has been made to ensure its accuracy, 3.1 EXCISE DUTY ON AIRTIME we are unable to accept responsibility for errors and omissions. Excise duty on airtime has been increased from 10% to 15%. It should be noted that the measures as introduced by the Budget Address are subject to Parliamentary approval. No financial decisions should be made based solely on the information 3.2 EXPORT DUTY ON SEMI PROCESSED METALS AND contained herewith and no liability will be accepted for BASE METALS decisions based on its contents without further consultation An export duty of 10% has been introduced to encourage local with an official representative of BDO Zambia Tax Limited. value addition and create employment.

30 ZACCI Journal 2013 3.0 OTHER NON TAX MEASURES HUMAN RESOURCES Alchemy Women in Leadership Leaning In for Women in the Workplace The Alchemy Mentorship Programme – empowering women, increasing economic growth & reducing poverty

By Chimango Chikwanda, Founding Director of Alchemy Women in Leadership

hen I look back at my career, I am a perfect example of Ubuntu. I have Wlived it, or rather, I have enjoyed it - I am who I am and where I am because of others. The number of people who have mentored me either directly or indirectly are too numerous to mention, many I will probably never know. At the end of every year, I take the time to send my Mentors, those I am still in touch with, a small thank you note and an update on where I am now in terms of my personal life and career and they always appreciate it.

What is mentoring? department not to confirm me. One of the Partners, out of the The concept of mentoring is really quite simple; it is using one’s kindness of his heart, bumped into me outside his office and experience to prevent others from making the same mistakes spent an hour explaining to me the concept of not burning my you made, giving tips that can accelerate their rise, and being a bridges. Being young and inexperienced, the future was not trusted person who a mentee can trust will give honest feedback tangible to me, so his efforts to break it down and explain this and support when required. I am sure there is a more academic concept to me was a revelation. This advice has stayed with definition, but this is what it has meant for me. My mentors have me forever and is probably one of the most valuable pieces of had my back - they have been my cheerleaders, my shoulder to advice I have received given the size of this market. I recently cry on, and my drill sargents who have warned me against being a bumped into this man and his teenage daughter and I told her victim or not being honest with myself. how her dad had been a wonderful mentor to me.

How do you get a Mentor and what are the potential benefits? Another way of acquiring a mentor is by getting to know I read an article about a journalist who featured leading women someone whose work or conduct you admire. Most people tend in the US and asked them about their experience of mentoring to be shy to do this, but I get surprised by how willing people other women. One of them said how she cringed every time a are to help when asked. Even now, I seek these people out. I young woman came up to her and asked her “Pease can you be recently joked with a Bank CEO that if she didn’t join the Alchemy my mentor?” I tend to concur with her; it is often a little Mentorship Programme (AMP) I would take to visiting her under embarrassing and feels almost like an infringement of privacy the guise of social visits. She told me I was absolutely welcome when ambushed like this. and I will take her up on this!

Mentoring doesn’t have to be a formal arrangement. During my Why AMP? career it has often been someone noticing that I was drowning or The Alchemy Mentorship Programme was the flagship was completely clueless; or perhaps just seeing potential in me, programme of Alchemy Women in Leadership (AWiL) which was an eagerness to learn, or recognising an ambition they once had, launched in 2009. Alchemy Women in Leadership is an and then deciding to take me under their wing. initiative dedicated to a higher female representation in leadership in Zambia. We realised in 2009 when we launched The biggest break in my career happened when my Manager, this initiative, that Zambian female professionals and who I admired greatly and from whom I had learnt about business women did not have enough role models. Not because integrity and reliability, moved to larger organisation and called role models were not there, but because these role models me up asking me to join her there. “They need someone smart are rarely visible. I am still astounded when I meet men and like you here,” was all she needed to say to get me to follow her. women doing amazing things in Zambia and no one has ever Another wonderful mentoring experience I recall was when I heard of them. There is a South African magazine I enjoy reading resigned from one of my first jobs ‘with immediate effect!’ My which features “successful” business women or entrepreneurs, contract allowed me to do so because of an oversight by the HR and the women I am meeting here in Zambia out-earn and have 32 ZACCI Journal 2013 HUMAN RESOURCES businesses that outperform many of the women featured ,and yet, attributes these deficit gaps and exclusions in the form of no one has recognised their achievement. unemployment and underemployment, low quality and unproductive jobs, and unsafe work and insecure income and rights Zambia being a collective society means that people are denied, to historical gender inequality and discrimination. discouraged from standing out from the rest. Commonly known as the PhD (Pull him Down) Syndrome in Zambia where people don’t Given the evidence that shows that promoting gender equality can aspire to success, but deliberately try and pull down people who contribute to increased economic growth, and can impact upon are successful, many Zambians are reluctant to flaunt their success. poverty reduction, closing the gender gap can have major benefits This is typical of collectivism. Many African countries are classified as to the Zambian economy as a whole. Giving young women positive collective as opposed to individualistic because the society gender role models who have overcome obstacles faced by them emphasises the interdependence of human beings and stresses is an important intervention. I look at the positive and significant cohesion within social groups. The attainment of the goals of the impact my mentors have had on my career and even on some of the group as opposed to the individual often takes precedence. In personal decisions I have made, and I know that other young women cases of vertical collectivism, like Zambia, hierarchical structures of can benefit tremendously from this as well. power and moral and cultural conformity forms the basis of rules of engagement. As AMP, we realised that by inviting people to come What next for The AMP? and share their achievements, knowledge and experience, they were AWiL was invited by the Swedish Institute to visit Sweden in given licence or permission to openly talk about their success. Most preparation for the Sweden@Zambia event held in November 2013. individuals we approached agreed to this challenge demonstrating The Sweden@Zambia event aims to support and encourage that people do want to share. entrepreneurship in Zambia with a focus on gender and Information Technology. We had the privilege of meeting a woman 66 Over the last three years we have held mentoring who also runs a mentorship programme in Sweden which aims to sessions for hundreds of women in small and large groups. We have increase women in leadership there. She helped us develop a had Women in Business in partnership with the Ministry of framework which would make mentoring something more Commerce; Women on Board where Orlean Moyo, the Chairman of long-term, one-on-one and meaningful. For the first time since its Indo Zambia Bank shared her experience as the first female inception, AMP is now offering personalised mentorship to aspiring Board Chairman in the Financial Sector with a group of leaders aged 18 and above. aspiring Board Members; a session with Mizinga Melu, former CEO of Standard Chartered and current All Africa Business Woman Award Extraordinary individuals have signed up to this programme, winner; but most exciting of all was the mentorship session the including Dr Sharon Kapambwe who is saving lives with the

Alchemy Women in Leadership Board of Directors had with the Cervical Cancer Centre of Excellence at the UTH Hospital; Dr

6 First Lady of Zambia, Dr Christine Kaseba. 6 Charlotte Scott, most famously known as the Second Lady, but who is an international economic and social development policy expert; The programme has also had male mentors come to talk to women. Charity Lumpa, CEO of Airtel Zambia; my Life Coach, Beatrice Unfortunately, the workplace is still very much a man’s world, so Mutambo, HR Director for Zambian Sugar; Lishala Situmbeko, having men come and speak about what it takes to be a leader has Treasury Director of Zanaco; Mizinga Melu, and All Africa Business provided important insight for many women. Saviour Chibiya, CEO Woman Award holder; and the Swedish Ambassador, HE Lena of Barclays Bank; Chriticles Mwansa, former MD of the Zambia Nordstrom. To see the complete list of AMP mentors, please visit Revenue Authority; and Guy Phiri, former MD and Board Director http://thealchemistzambia.blogspot.com. of Engen Zambian, are examples of men who have come to speak at AMP events. Our target was to have 50 Mentors and 100 Mentees in year one, but we have already exceeded our target of Mentors, which means we Why is Mentoring important? can increase the number of Mentees. For organisations that have Zambia is not performing well in terms of gender. A survey we a high level of potential employees, a more advanced programme conducted early this year on women sitting on Boards in Zambia exists. The Alchemy Mentorship Programme is open to men and showed that in the financial sector, where barriers to entry and women, but with gender equity as an underpinning philosophy. progression for women are lower than in other industries like Manufacturing or Mining, the percentage of women sitting on For more information on the programme or on Alchemy Women in Boards remains very low. Some organisations have no women at all Leadership, please contact us on [email protected] . on their Boards. Recent results from the Global Gender Gap Report 2013 shows Zambia as one of the few countries where the gender Facebook AlchemyWiL gap is widening. The index measures Health, Education, Economic Twitter @ALchemyWiL Participation, and Political involvement. Of all the Sub-Saharan countries measured, Zambia is the only country with an overall Chimango Chikwanda is an HR specialist with 20 years’ experience index rating of “Least Equal,” mainly in the areas of Education and in Human Capital Management and a gender activist. She has a BSc Political involvement. The Zambia Demographic Health Survey has in Economics from the University of London, MSc Economics from just released results that 70.3% of men in stable relationships in the University of Warwick and an MS from HEC Paris in conjunction Zambia commit violence against women. with Said Business School, Oxford University. She is a founding Director of Alchemy Women in Leadership, an organisation dedicated to The ILO, which is an Alchemy Women in Leadership Partner, supporting a higher female representation in leadership.

2013 ZACCI Journal 33 INSIGHT Mentoring: A Personal Experience

atherine Namukonda Fundafunda is the CEO and Founder of the recently established Oemph! Media Company. She was previously Managing Director of Coeur de Lion Creative Services Ltd, prior to which she was head graphic designer and CAssistant Manager at Je T’Aime Bridal’s. Catherine was recently short-listed by the US State Department and Fortune to participate in their annual one month Global Women’s Mentoring Partnership Programme which took place between April 22 - May 16 in Washington DC and New York. Her mentor was Jackie Kelley, CEO and President, Global Clients, North America at IPG Mediabrands.

Here Catherine tells us about her experience as a mentee and why she thinks it is important to have a mentor.

How does the Fortune/U.S. State Department Global How did your mentor ensure that your goals were met? Women’s Mentoring Partnership work? Jackie Kelley, my mentor, created an itinerary for the weeks Every year a women’s organisation called Vital Voices works I would spend at IPG. She based it on the goals I had sent to with American Embassies around the world to select youth her earlier. To effectively meet some goals, she referred me leaders from different professions to participate in the to other leaders in the company’s various departments and programme. Fortune comes in as the facilitator that pairs to leaders from the sister companies. As a result, I gained a each of the selected mentees with a mentor in their field of group of mentors who each imparted so much specialised work in the United States of America. knowledge to me!

Why did you apply to the program? Her mentoring style showed me that mentorship can be I was at the helm of making a career changing decision. I done in so many ways; it does not solely have to be executed needed the guidance of a seasoned professional who would by shadowing the mentor but can also work by the mentor be able to understand where I was coming from and be able opening doors for the mentee to meet other mentors! to help me realise my next move. The programme was a perfect opportunity to achieve just that! Also, I had always How does a mentee measure the success of a mentorship? wanted to meet a leader of a huge company such as IPG, and The best way to track the success of the process is by goal to find out how to get to that stage. setting. You must know what you want out of the experience even before it begins. How did you and your mentor prepare for the programme? Before I left for the USA, my mentor advised me to set goals Do you think you’d be at a different place in your career for what I hoped to achieve from the programme and to today had you had a mentor earlier on? share them with her. This was so she could create a schedule Definitely. I would urge other young people to have a mentor that would set me on the right path to success by the end of right at the beginning of their careers. Success is inevitable the programme. The goals also acted as my guidelines during when you have someone who has overcome all your current mentorship, otherwise it would have been easy to lose focus! obstacles advising and guiding you. Goal setting is very essential in a mentorship otherwise it is difficult to measure the success of the whole process. What was your biggest ‘take away’ from the mentorship programme? What is one of the key benefits of the mentorship to you? With power and influence comes an opportunity to make a To be able to tap into the endless wisdom and knowledge of difference in someone’s life; identify an individual with a successful leader who has already been where I am and is immense potential today and amplify their chances of now at a place that I aspire to be one day. For me that was success by acting as a mentor! fascinating and enlightening. I left with so much knowledge and I will definitely pay it forward! To contact Catherine, please email [email protected]

34 ZACCI Journal 2013

ZAMBIA RAILWAYS LIMITED

OWNERSHIP

Zambia Railways Limited is a Customer driven, Government -owned parastatal company.

MISSION

To provide reliable, secure and environmentally friendly cargo and passenger rail transport to the satisfaction of all stake holders.

VISION

To be the leading bulk and heavy cargo transport company in Zambia and the most reliable link in Southern Africa railway network operating in a cost effective , efficient and safest manner.

WAGON TYPES

Tankers: Covered wagon Open Wagon Flat wagon

 TANKERS: Tankers have a carrying capacity of 42 tons specialised for conveying Petroleum, Acids, and Molasses.

 COVERED WAGONS: Carrying capacity ranges from 42tons to 53 tons. Ideal for consigning Fertiliser, Cement, Sugar, Maize, Barley, Stock feed, Tobacco, Soya beans, and various bagged goods.

 GENERAL PURPOSE “OPEN WAGON”: Carrying capacity ranges from 40 tons to 44 tons. Ideal for conveying Copper, Concentrates, Sulphur, Coal, Coke, Lime, Aggregates, Cement, Maize, Bulk Sugar, Fertilisers and various break bulk commodities.

 FLAT WAGONS: Carrying capacity ranges from 44 tons to 52 tons. Ideal for containerised cargo, steel coils, steel bars, Timber, Machinery, and Industrial equipment.

ZAMBIA RAILWAYS NETWORK AND CONNECTIVITY TO THE PORTS

The ZRL network stretching almost 1,200 km covers the entire area between Victoria Falls Bridge on the border with Zimbabwe and Sakania on the border with the Democratic Republic of Congo including the Copperbelt and other branches i.e. Ndola, Kitwe, Chingola, Mufulira and Chililabombwe. ZRL connects Tanzania-Zambia Railway Authority at Kapiri-Mposhi . Through our export and imports routes, Customers have access to various ports in the sub region such as Beira, Maputo, Dar-es-salaam, Durban, Richards bay, and Nacala.

CONTACT: Zambia Railways Limited, Corporate Office: Off Dedan Kimathi Road, P.O. BOX 35091, Lusaka, Zambia. Telefax: +260 211 228023. Email: [email protected]

Visit our website: http://www.zrl.com.zm

“ZRL Guarantees Safety and Business Growth”

OPINION Branding Yourself with A Competitive Advantage By Gary Segal, South African CEO, Author, Business Mentor and Entrepreneur

ff-the-shelf business books are written for the-man-in- the customer free products for the house to be repainted. I did the street. They are easy to read and understand with not want the opposition to come onto the site, see the houses ZAMBIA RAILWAYS LIMITED Ono academic jargon. These books can guide you through and then trash our product. They took infinite delight in trashing all facets and hurdles that need to be overcome in starting and us at every opportunity. That’s the price you pay when you start OWNERSHIP running your business. They can also help you grow in business as with nothing and become the dominant supplier in a short time! well as in person in order to lead a more fulfilling life by meeting 4. The Law of Distinctiveness Zambia Railways Limited is a Customer driven, Government -owned parastatal company. your goals and objectives. They can give you confidence in going As already mentioned, one of our strategies was to bring out MISSION forward and making your decisions. They have built up my unique pack sizes to save our customers money ,and to make it confidence and have helped many people achieve their dreams. easier for the painters to use by supplying them with products To provide reliable, secure and environmentally friendly cargo and passenger rail transport to the satisfaction of all stake holders. that were easier to carry. We also gave them measuring and The topic I address in this article is “Competitive Advantage” mixing equipment and taught them how to apply the product so VISION and how I implemented it with the help of a book called that it had a uniform look throughout. We continually did site “TurboCoach: A Powerful System for Achieving Breakthrough visits to ensure that our product was being applied correctly. To be the leading bulk and heavy cargo transport company in Zambia and the most reliable link in Southern Africa railway network operating in a cost effective , efficient and safest manner. Career Success” by Brian Tracy and Campbell Fraser. 5. The Law of Visibility When called, our Management Team would be on site within 12 WAGON TYPES Definition: “An advantage that a firm has over its competitors, hours, irrespective of the distance they had to travel. I remember allowing it to generate greater sales or margins and/or retain getting a call at 5 o’clock in the afternoon, on a Thursday, from Tankers: Covered wagon Open Wagon Flat wagon more customers than its competition. There can be many types a customer 600 km away, telling me that our paint was failing. I of competitive advantages including the firm's cost structure, was on site at 8 o’clock the next morning. But, before I had even product offerings, distribution network and customer support.” inspected the houses, they informed me that 20 houses had such a problem. My reply was that we would supply paint free of I was introduced to this concept, first espoused by Michael Porter charge to repaint all those houses. Once that was sorted, we then in 1985, at the business school I was attending way back then and set about investigating what had caused the problem. Our I have been searching for a Competitive Advantage ever since. Competitive Advantage was that we never quibbled over issues and we took full responsibility. To our amazement, we 66 At the last company where I held the position of CEO, I discovered that this was not the way the market leader and the managed to use Competitive Advantage to introduce a product competitors behaved.  TANKERS: Tankers have a carrying capacity of 42 tons specialised for conveying Petroleum, Acids, and Molasses. that was more expensive than the market leader’s and to 6. The Law of Congruence eventually topple the market leader from its dominant We treated all our customers, whether they were building 100 or

 COVERED WAGONS: Carrying capacity ranges from 42tons to 53 tons. Ideal for consigning Fertiliser, Cement, Sugar, position. My Competitive Advantage was based on focus, 10,000 houses, with the same service and returns policy. 6 Maize, Barley, Stock feed, Tobacco, Soya beans, and various bagged goods. service, ease of use, branding and referrals. 6 7. The Law of Persistence We were continually striving to better the attributes and  Carrying capacity ranges from 40 tons to 44 tons. Ideal for conveying GENERAL PURPOSE “OPEN WAGON”: Copper, We used to manufacture a product called Bagwash that was used characteristics of our product. Concentrates, Sulphur, Coal, Coke, Lime, Aggregates, Cement, Maize, Bulk Sugar, Fertilisers and various break bulk commodities. in the low-cost housing market in southern Africa. The product’s main function was to provide waterproofing and to improve the Here are some questions to ask yourself in order to help you  FLAT WAGONS: Carrying capacity ranges from 44 tons to 52 tons. Ideal for containerised cargo, steel coils, steel bars, aesthetic look of the houses that were being built. For example, implement a Competitive Advantage around your branding: Timber, Machinery, and Industrial equipment. the market leader and all the other manufacturers supplied the product in 40 KG bags. However, I found that there was a 1. What words do people use when describing your company? tremendous amount of wastage and we subsequently produced 2. What words do you want people to use when describing your ZAMBIA RAILWAYS NETWORK AND CONNECTIVITY TO THE PORTS bags ranging in size from 15 to 25 kg. The other industry players company? eventually followed our lead. 3. Why will a company brand, based on this image you project, The ZRL network stretching almost 1,200 km covers the entire area between Victoria Falls Bridge on the border with Zimbabwe and Sakania on the border with the Democratic Republic of Congo including the Copperbelt and other branches i.e. Ndola, Kitwe, compel your ideal customer to buy from you? Chingola, Mufulira and Chililabombwe. ZRL connects Tanzania-Zambia Railway Authority at Kapiri-Mposhi Below I will show you how I applied the Seven Laws of Personal 4. What promises do you make – that is, what value do customers . Branding from Brian Tracy’s book in order to achieve this success. expect to receive when they buy your product or service? Through our export and imports routes, Customers have access 5. Do you deliver on your promises? 1. The Law of Specialisation 6. What changes might you make in your values, attitudes and to various ports in the sub region such as Beira, Maputo, All our competitors supplied products to the higher end as well as behaviour in order to be congruent with your desired image or the low-cost housing market, but we focused on a specific company brand? Dar-es-salaam, Durban, Richards bay, and Nacala. industry – the low-cost housing market. 7. What actions do you commit to take immediately as a result of 2. The Law of Leadership the insights gained from answering the above questions? CONTACT: Whenever there was a problem on site, our Management Team Zambia Railways Limited, Corporate Office: Off Dedan Kimathi Road, P.O. BOX 35091, Lusaka, Zambia. would deal with it within 24 hours. Staff members and customers Telefax: +260 211 228023. Email: [email protected] were encouraged to highlight issues early enough before they To contact Gary Segal please email [email protected] or

became problems. visit his website www.garyesegal.com to leave a comment or Visit our website: http://www.zrl.com.zm suggest books for his recommended reading list. 3. The law of Personality “ZRL Guarantees Safety and Business Growth” When I would visit sites and find that the houses were not painted up to scratch, I would personally fail the houses and give 2013 ZACCI Journal 37 Zambia Agriculture Show 2013 - List of Prize Winners

CONSOLATION PRIZES UNDER YOUNG FAT STOCK COMPETITION FARMER Judges Mr Andrew Adams 1. Sunday Kapasa K M Walubita 2. Martin B. Mwaba Mr Shamayi 3. Lukwesa Joseph Single Animal Milk Tooth 4. Chungwe Martin 1st Prize Lwimba Ranch 5. Peter Ntaimo 2nd Prize Lwimba Ranch 6. Demon Kunda 3rd Prize Kachema 7. Arine Mambo 8. Stelia Banda Single Animal 2 Teeth 9. Chiweza Milton 1st Prize Zambeef 10. Gift Ngenda 2nd Prize Zambeef 3rd Prize Zambeef

NATIONAL PRODUCTIVITY AWARD 3 Milk Teeth – LIMA HALL 1st Prize Zambeef National Productivity Award for the best 2nd Prize Lwimba Ranch National Productivity Award Province (in Maize) NEW 3rd Prize Zambeef (National Agriculture Award) 1st Prize Muchinga Province 3, 2 Milk Teeth 2nd Prize Lusaka Province 1st Prize Eastern Province 1st Prize Zambeef 3rd Prize Copperbelt 2nd Prize Zambeef 2nd Prize Southern Province Province 3rd Prize Northern Province 3rd Prize Well Spring

Farmers Productivity Award for the best BEEF SECTION Individual Farmers – Lima Hall Individual farmers in Productivity (Maize) NEW 1st Prize Emmanuel Chola Judges 2nd Prize Kaela Silomba 1st Prize Bevos Ichimwi Monze Dr E Moonga 3rd Prize Evelyn Kabwe (Southern/P) Dr S Phiri 4th Prize Cliford Hamaite 2nd Prize Special Lungu Kafue Dr G Sakala Lusaka/P) 3rd Prize Request Mulwani 10 Consolation Prizes Boran Cow Kalomo (Southern/P) 1st Prize Kanyama Ranch 2nd Prize Kanyama Ranch LIMA HALL AGRICULTURE AWARDS FOR 2013 Heifer 1. Doris Mwale Best Farmer’s National Productivity Award, 1st Prize Mukulaikwa 2. Tom Robertson Proudly Sponsored By Pioneer 2nd Prize Mukulaikwa 3. Munene Hasende 1st Prize Bevos Ichimwi (Monze) 4. Ramboyi Venon DAIRY SECTION National Agriculture Award 5. Jessy Banda 1st Prize Eastern Province 6. Gordon M. Chimuka Grand Champion 1st Prize Ldt Palabana 7. Lewanika Musaiti Best National Efficiency Award 8. Christine Kamwale 1st Prize Lusaka Province Reserve Grand Champion 9. Daudy Mukwenba 1st Prize Ldt Palabana 10. Davies Kasoka ART AND POETRY COMPETITION Milking Cow YOUNG FARMERS HALL Senior Category Art 1st Prize Ldt Palabana 1st Prize Joel Joey Mukando 2nd Prize NRDC National Efficiency Award Junior Category Art Boran Bulls 1st Prize Lusaka Province 1st Prize Tazrim Bint Martin 2nd Prize Central Province 1st Prize Mukulaikwa

3rd Prize Northern Province Primary Category Art Oxen 1st Prize Rakhashinda Javed 1st Prize MAIS Individual Farmers - Young Farmers 2nd Prize MAIS (National Proficiency Award) Flower Show Competition 1st Prize Charity Chizyuka PIGS SECTION 1st Prize Lainford Chishinka Judges Catering Competition 2nd Prize Nsofya Nkazi J Majulo 1st Prize Kamushi Restuarant 3rd Priz Chanda Chilambe M Sibeta 4th Prize Edith Sikalumbi R Mashasha

Boars Landrace Doe 2nd Prize Blessington Farm 1st Prize Blessington Farm 1st Prize State Lodge 2nd Prize State Lodge Boarscross FAT STOCK COMPETITION 2nd Prize Blessington Farm 1st Prize Blessington Farm Judges Kids 2nd Prize Blessington Farm Mr Andrew Adams Gilts Landrace 1st Prize State Lodge K M Walubita 1st Prize Blessington Farm 2nd Prize State Lodge Sows Cross Mr Shamayi 2nd Prize Blessington Farm 1st Prize Blessington Farm FISHERIES SECTION 2nd Prize Blessington Farm Single Animal Milk Tooth Boars Cross Judge 1st Prize Lwimba Ranch 1st Prize Blessington Farm F Chawanda Gilts Cross 2nd Prize Lwimba Ranch 2nd Prize Blessington Farm 1st Prize Kembe Piggery 3rd Prize Kachema PROVINCIAL WINNERS 2nd Prize Kembe Piggery Sows Cross 1st Prize Lusaka Province Single Animal 2 Teeth 1st Prize Blessington Farm 2nd Prize Southern Province Boars Large White 1st Prize Zambeef 2nd Prize Blessington Farm 3rd Prize Western Province 1st Prize Kembe Piggery 2nd Prize Zambeef 2nd Prize Kembe Piggery 3rd Prize Zambeef Gilts Cross ORGANIZATION 1st Prize Kembe Piggery Single Animal Milk Tooth Gilts Large White 3 Milk Teeth 2nd Prize Kembe Piggery 1st Prize Lwimba Ranch 1st Prize Kembe Piggery 1st Prize Zambeef 2nd Prize Lwimba Ranch 2nd Prize Kembe Piggery 2nd Prize Lwimba Ranch Boars Large White 3rd Prize Kachema 3rd Prize Zambeef 1st Prize Kembe Piggery Porkers Cross 2nd Prize Kembe Piggery Single Animal 2 Teeth 1st Prize Blessington Farm 3, 2 Milk Teeth 1st Prize Zambeef 2nd Prize Blessington Farm 1st Prize Zambeef Gilts Large White 2nd Prize Zambeef 2nd Prize Zambeef 1st Prize Kembe Piggery 3rd Prize Zambeef Ram 3rd Prize Well Spring 2nd Prize Kembe Piggery 1st Prize State Lodge

3 Milk Teeth 2nd Prize State Lodge BEEF SECTION Porkers Cross 1st Prize Zambeef 1st Prize Blessington Farm 2nd Prize Lwimba Ranch Ewe Judges 2nd Prize Blessington Farm 3rd Prize Zambeef 1st Prize State Lodge Dr E Moonga 2nd Prize Mukulaikwa Dr S Phiri SHEEP & GOATS SECTION 3, 2 Milk Teeth 3rd Prize State Lodge Dr G Sakala Judges Dr J Yale 1st Prize Zambeef 2nd Prize Zambeef Lambs Boran Cow Mr E Muma 3rd Prize Well Spring 1st Prize Mukulaikwa 1st Prize Kanyama Ranch Mr Mubita 2nd Prize State Lodge 2nd Prize Kanyama Ranch 1st Prize Kanyama Ranch Ram 2nd Prize Kanyama Ranch Boer (Buck) Heifer 1st Prize State Lodge 1st Prize Mukulaikwa 1st Prize Mukulaikwa 2nd Prize State Lodge Heifer 2nd Prize Mukulaikwa 2nd Prize Mukulaikwa 1st Prize Mukulaikwa Ewe 2nd Prize Mukulaikwa Boer (Doe) DAIRY SECTION 1st Prize State Lodge 2nd Prize Mukulaikwa 1st Prize Mukulaikwa Grand Champion 2nd Prize Mukulaikwa Grand Champion 3rd Prize State Lodge 1st Prize Ldt Palabana 1st Prize Ldt Palabana Lambs Boer (Kids) Reserve Grand Champion 1st Prize Mukulaikwa Reserve Grand Champion 1st Prize Mukulaikwa 1st Prize Ldt Palabana 2nd Prize Mukulaikwa 1st Prize Ldt Palabana 2nd Prize State Lodge

Milking Cow Buck Milking Cow Goats Boer (Buck) 1st Prize Ldt Palabana 1st Prize State Lodge 1st Prize Ldt Palabana 1st Prize Mukulaikwa 2nd Prize NRDC 2nd Prize State Lodge 2nd Prize NRDC 2nd Prize Mukulaikwa

Boran Bulls Doe Boran Bulls Boer (Doe) 1st Prize Mukulaikwa 1st Prize State Lodge 1st Prize Mukulaikwa 1st Prize Mukulaikwa 2nd Prize State Lodge 2nd Prize Mukulaikwa Oxen Oxen 1st Prize MAIS Kids 1st Prize MAIS Boer (Kids) 2nd Prize MAIS 1st Prize State Lodge 2nd Prize MAIS 1st Prize Mukulaikwa 2nd Prize State Lodge 2nd Prize Mukulaikwa Boars Landrace PIGS SECTION 1st Prize Blessington Farm PROVINCIAL WINNERS Judges East African Goats (Buck) 2nd Prize Blessington Farm 1st Prize Lusaka Province J Majulo 1st Prize State Lodge 2nd Prize Southern Province M Sibeta 2nd Prize State Lodge Gilts Landrace 3rd Prize Western Province R Mashasha 1st Prize Blessington Farm ZACCI COMMITTEE

ZACCI Executive Committee Members

PRESIDENT Mr Geoffrey Sakulanda

IMMEDIATE PAST VICE PRESIDENT VICE PRESIDENT TREASURER PRESIDENT (SOUTH) (NORTH) Mr Hanson Sindowe Dr Chabuka J Kawesha Mr Raj Karamachand Mr George Nonde

TRUSTEE TRUSTEE TRUSTEE TRUSTEE Mr Abel Mkandawire Mr Ashok Oza Mr Eddie Kapungulya Dr Francis M Ndilila

40 ZACCI Journal 2013 JOIN US Join a Chamber today and enrich Zambia’s greatest business network with TODAY! YOUR valuable input!

OF COMMER ER CE B AN M D A H IN C D IA U B S T M R

A Y

Zambia Chamber of Commerce and Industry ZACCI Membership Application Form to prosper SECTION 1

1.1. Company Name:

1.2. Contact Address: (a) Postal: (b) Physical:

1.3. Job Title of Contact Person: Contact Phone:

1.4. Name of Managing Director/General Manager:

1.5a. Town/City:

1.5b. Telephone Numbers:

1.5c. Fax:

1.5d. Email Address:

1.5e. Authorised Signature:

SECTION 2

2.1. Specify Type of Company: (Tick where appropriate)

[ ] Public Company [ ] Private Company [ ] Partnership [ ] Co-operative [ ] State Owned [ ] Other

2.2. Business Sector: [ ] Manufacturing [ ] Service [ ] Retail [ ] Banking [ ] Other

2.3. Year of Incorporation:

2.4. Certificate of Incorporation Number:

2.5. Ownership: [ ] Local [ ] Foreign [ ] Government

SECTION 3

3.1. Are you a member of any Chamber/Trade Association? [Yes / No)

3.2. If YES, the please specify the name of the Chamber/Trade Assocciation: How would you classify your company? [ ] Large [ ] Medium [ ] Small

Please indicate the Company’s Total Turnover and Number of Employees for the stated periods:

FACTOR 2008 2009 2010 2011 2012

Company’s Turnover Number of Employees

SECTION 4

4.1. Indicate the Type and Range of Products/Services offered:

4.2. Indicate any Principal Exports that you are involved in: TYPE OF PRODUCT DESTINATION

4.3. Is there any special service that you would like ZACCI to offer to your company? If so, state the nature of service required.

4.5. Indicate your views on issues of economic importance you feel ZACCI should be focusing on now and in the future:

MEMBERSHIP

Corporate Members ZMW 17, 400

District Chambers ZMW 11, 600

Affiliate Associations ZMW 11, 600

Academia ZMW 5, 800

Zambia Chamber of Commerce and Industry Financial Services Lance, Showgrounds P.O. Box 30844, Lusaka, Zambia Tel: +26(0) 21 1 252483/253020 Email: [email protected] We are the voice of the private sector! ZACCI Representations on Boards and Committees NAME OF BOARD REPRESENTATIVE

Association of SADC Chambers of Commerce and Industry Geoffrey Sakulanda Chartered Institute of Purchasing and Supply Andrew Sinyangwe Copperbelt University Council Rebecca Katowa Competition and Consumer Protection Commission Simomo S. Akapelwa Designated National Authority Justin Chisulo Great Lakes Region Eddie Kapungulya Lusaka Business & Technical College Chabuka J. Kawesha Lusaka Water and Sewerage Company Ltd Dora Nyambe NWASCO Lydiah Sibanda Millennium Challenge Account-Zambia Luke Mbewe National Economic Advisory Council Abel Mkandawire National Governing Council of APRM Hanson Sindowe National Institute for Public Administration Emmanuel Gardner Pensions and Insurance Authority Chabuka J. Kawesha Public Service Pensions Fund Muna Hantuba Patents and Companies Registration Agency Chris Kampamba Securities and Exchange Commission Ben Zulu National Institute for Scientific and Industrial Research Chabuka J. Kawesha National Road Fund Agency Eugene Chungu Technical Education, Vocational and Entrepreneurship Training Authority Francis M. Ndilila Radiation Protection Authority Kakoma Maseka Water Board Hanson Sindowe Zambia Revenue Authority Geoffrey Sakulanda Zambia Environmental Management Agency Eddie Kapungulya Zambia Development Agency Wamulume Kalabo Zambia Export Development Fund Simon Bota Zambia Federation of Employers Guy Phiri ZAMPOST Yuyo Kambikambi Zambia Bureau of Standards Council Ashok Oza Zambia International Trade Fair Geoffrey Sakulanda Zambian Open University Exhilda Lumbwe TECHNICAL COMMITTEES REPRESENTATIVE ACF/ATF Ben Zulu Securities and Exchange Commission Compensation Fund Committee Francis M. Ndilila Trading Across Borders Technical Committee Sajeev Nair Technical Working Group on Industry Simomo Akapelwa Working Group on Trade Expansion Simomo Akapelwa EIF National Steering Committee Valerie Sesia Technical Working Group on Trade Andrew Sinyangwe Commercial List Users Committee Sandra Wamulume Agriculture & Commercial Society of Zambia Prisca M. Chikwashi Clean Development Mechanism - ECZ Kelly Kalimukwa Zambia-US Bilateral, Trade, Investment and AGOA Working Group Pontino Tembo & Sajeev Nair NTBs National Focal Point Pontino Tembo Inter-Ministerial Committee to review the National Transport Policy Hanson Sindowe Audit Committee, Lusaka Water and Sewerage Company Dora Nyambe Technical Committee of the TEVETA Board Chrispin Mazuba Accountability and Transparency Committee (ATC). Suzyo M. Ng’andu National Inter-Ministerial Committee for Regional Trading Arrangements Pontino Tembo Lusaka Province Dev. Coordinating Committee Andrew Chileshe Lusaka Solid Waste Steering Committee Ashok Oza Better Education for Africa’s Rise Project Steering Committee Chabuka J. Kawesha Project Advisory Committee for Program in Economic Policy Management – UNZA Geoffrey Sakulanda PSD Reform Programme II Steering Committee under Cabinet Office Geoffrey Sakulanda MACRO Sector Advisory Group (SAG) under MoF Hanson Sindowe Procurement Committee of the Food Reserve Agency Michael Bently SAG Tourism Prisca M. Chikwashi Sanitary and Phytosanitary Committee Lovemore Sievu Working Group – Trade Facilitation Pontino Tembo & Simomo Akapelwa Working Group – Trade in Services Lydiah M. Sibanda Working Group – Trade in Goods Sajeev Nair Evaluation Committee for the LUSE Corporate Governance Awards Pinalo Chifwanakeni Zambia Institute for Policy Analysis & Research Geoffrey Sakulanda, Dr. Mashamba, Pinalo Chifwanakeni ZRA Licensing Committee Geoffrey Sakulanda One Stop Shop Steering Committee Prisca M. Chikwashi ITAS Project Phase2 Steering Committee Pontino Tembo Audit Committee for Ministry of Community Development, Mother and Child Health Simon Soza Audit Committee for Ministry of Mines, Energy and Water Development Exhildah Lumbwe Audit Committee for Ministry of Tourism & Art Exhildah Lumbwe Audit Committee for Ministry of Home Affairs John Nsakanya Audit Committee for Zambia Police John Nsakanya Audit Committee for Ministry of Defence Pontino Tembo Audit Committee for Ministry of Gender and Child Development Prince Nkhata Audit Committee for Ministry of Chiefs and Traditional Affairs Prince Nkhata Audit Committee for North-Western Province Brenda Kunda Malwa Audit Committee for Northern Province John Zulu Audit Committee for Luapula Province Jonathan Mukabila Audit Committee for Western Province Richard Wino Ndiuku Audit Committee for Lusaka Province Andrew Chileshe Audit Committee for Central Province Alfred Mumba Audit Committee for Eastern Province Canissius Banda Audit Committee for Ministry of Justice Isaac Musolo Audit Committee for Ministry of Lands, Environmental Protection and Natural Resources Issac Musolo Audit Committee for Copperbelt Province Allan Nyirenda Audit Committee for the Board of ZAMSEED Laurian Haangala Marketing Committee for the Board of ZAMSEED Julu Simuule Risk Mitigation Committee for the Board of ZAMSEED Chris Kampamba Procurement Committee for the Board of ZAMSEED Gideon Mwanza

2013 ZACCI Journal 43 OF COMMER ER CE B AN M D A H IN C D IA U B S T M R

A Y

ZACCI

to prosper We are the voice of the private sector! ZACCI MEMBERSHIP

CORPORATE MEMBERS 48. Zambian Tower Ltd 49. ZCCM Investment Holdings Plc 50. Zega Ltd 1. ACE Global Zambia Ltd 2. Action Auto Limited ACADEMIA MEMBERS 3. African Life Financial Services (Z) Ltd 4. Agro-Fuel Investments Ltd 1. Cavendish University 5. Airtel Zambia 2. Liutebm University-Zambia 6. AON Zambia Ltd 3. The Copperbelt University 7. Barclays Bank Plc 4. University of Lusaka 8. Bollore Africa Logistics 5. Zambia Centre for Accountancy Studies 9. British American Tobacco Plc 6. Zambia Insurance Business College Trust 10. CFAO Zambia Limited 11. Copperbelt Energy Corporation Plc 12. Eco Bank Zambia Limited CHAMBER MEMBERS 13. Engen Petroleum Oil (Z) Ltd 1. Chililabombwe Chamber 14. Grant Thornton Associates 2. Chingola District Chamber 15. Intercontinental Hotel 3. Chinsali Chamber 16. Investrust Bank Plc 4. Eastern Province Chamber 17. Kobil Zambia Limited 5. Isoka Chamber 18. Lafarge Cement Zambia Plc 6. Kabwe District Chamber 19. Lusaka Stock Exchange Ltd 7. Kasama Chamber 20. Lusaka Water & Sewerage Company Ltd 8. Kitwe District Chamber 21. MTN Zambia Ltd 9. Luapula Province Chamber 22. Multi Choice Zambia 10. Lusaka Chamber 23. National Breweries Plc 11. Mazabuka Chamber 24. National Pension Scheme Authority (NAPSA) 12. Mbala Chamber 25. National Road Fund Agency 13. Mpika Chamber 26. Nestle Zambia Trading Ltd 14. Mpulungu Chamber 27. Pick n` Pay Ltd 15. Mufulira Chamber 28. Prima Reinsurance Plc 16. Ndola District Chamber 29. Professional Insurance Corp. (Z) Ltd 17. North Western Province Chamber 30. Professional Life Assurance Ltd 18. Northern Province Chamber 31. Puma Energy Zambia Plc 19. Western Chamber 32. Realtime Zambia Ltd 33. Spectra Oil Corporation Ltd ASSOCIATION MEMBERS 34. Sun International Zambia 35. TAZAMA Pipelines 1. ABCEC 36. Technical Engineering Company Ltd 2. Bankers Association of Zambia 37. Total Zambia Ltd 3. Book Publishers Association of Zambia 38. Toyota Zambia Ltd 4. Booksellers Association of Zambia 39. Unilever South East Africa (Z) Ltd 5. Catholic Relief Services 40. Union Gold (Z) Ltd 6. Insurers Association of Zambia 41. Varun Beverages (Z) Ltd 7. Insurance Brokers Association of Zambia 42. Walvis Bay Corridor Group 8. National Association for Medium & Small 43. Zambeef Products Plc Scale Contractors 44. Zambia National Commercial Bank Plc 9. National Council for Construction 45. Zambia Seed Company Ltd 10. Zambia Export Growers Association 46. Zambia Sugar Plc 11. ZCFAA 47. Zambian Breweries Plc 12. ZCSMBA

44 ZACCI Journal 2013 DIRECTORIES

Foreign Missions Accredited to Zambia

COUNTRY LOCATION CONTACT

Embassy of Angola Mumada Road, 660 Olympia Park, Phone: (+260) 211 263 697/ 203 627 CP 3159, Lusaka Fax: (+260) 211 292 595

Consulate of Belgium Acacia Park, Arcades Shopping Mall, Phone: (+260) 211 258 057 / 8 P.O Box 33711, Lusaka Fax: (+260) 211 258 059 Email: [email protected]

ACADEMIA MEMBERS Botswana High Commission 5201 Pandit Nehru Road, Diplomatic Phone: (+260) 211 250 555 / 252 895 Triangle, P.O Box 31910, Lusaka Fax: (+260) 211 253 895 Email: [email protected]

Embassy of Brazil 4 Manenekela Road, Woodlands Phone: (+260) 211 252 171 P.O. Box 33737, Lusaka Fax: (+260) 211 253 203 Email: [email protected]

British High Commission 5210 Independence Avenue, Phone: (+260) 211 423 200 P.O Box 50050, Lusaka Fax: (+260) 211 423 200 Email: [email protected]

High Commission of Canada 5199 United Nations Avenue, Phone: (+260) 211 250 833 Lusaka Fax: (+260) 211 254 176 Email: [email protected]

Embassy of China 7430, United Nations Avenue Phone: (+260) 211 252 410 P.O Box 31975, Lusaka Fax: (+260) 211 251 157 Email: [email protected]

Embassy of Cuba 5574 Magoye Road, Kalundu Phone: (+260) 211 291 308 P.O. Box 33132, Lusaka Email: [email protected] [email protected]

Embassy of Denmark 5219 Haile Selassie Avenue, Phone: (+260) 211 254 277 P.O. Box 50299, Lusaka Fax: (+260) 211 254 277 Email: [email protected]

Embassy of the Democratic 1124 Parirenyatwa Road, Phone: (+260) 211 235 679/ 229 045 Republic of Congo Lusaka Fax: (+260) 211 229 045 Email: [email protected]

Embassy of Egypt 5206 United Nation Avenue, Phone: (+260) 211 250 229 Longacres, Lusaka Fax: (+260) 211 252 213 Email: [email protected]

European Union Plot 4899 & 4987, Los Angeles Phone: (+260) 211 250 711/ 251 140/ 255 585 Boulevard, Longacres, Fax: (+260) 211 250 906/ 252 336 P.O Box 34871, Lusaka Email: [email protected] ASSOCIATION MEMBERS Embassy of Finland Hail Selassie Avenue, Opposite Phone: (+260) 211 251 988/ 251 234 Ndeke House, Longacres, Fax: (+260) 211 253 783 P.O Box 50819, Lusaka Email: [email protected]

Embassy of France 74 Independence Avenue, Phone: (+260) 211 251 322 Lusaka Fax: (+260) 211 254 475 Email: [email protected]

Embassy of the Federal Republic United Nations Avenue, Phone: (+260) 211 250 644 of Germany 5209, Lusaka Fax: (+260) 211 254 014 Email: [email protected]

High Commission 1, Pandit Nehru Road, Phone: (+260) 211 253 159/ 253 160 of India P.O. Box 32111, Lusaka Fax: (+260) 211 254 118 Email: [email protected]

2013 ZACCI Journal 45 DIRECTORIES

COUNTRY LOCATION CONTACT

Embassy of Ireland 6663 Katima Mulilo Road, Phone: (+260) 211 291 298/ 291 234/ Olympia Extension, 291 124, Fax: (+260) 211 290 482 P.O. Box 34923, Lusaka Email: [email protected]

Embassy of Italy Diplomatic Triangle, Embassy Park, Phone: (+260) 211 250 755 Plot 5211, Lusaka Fax: (+260) 211 254 929 Email: [email protected]

Embassy of Japan 5218 Haile Salassie Avenue, Phone: (+260) 211 251 555 P.O. Box 34190, Lusaka Fax: (+260) 211 253 488 Email: [email protected]

Kenya High Commission 5207 United Nations Avenue, Phone: (+260) 211 250 722/ 250 742/ 250 P.O. Box 50298, Lusaka 751 Fax: (+260) 211 253 829 Email: [email protected].

Malawi High Commission Bishop Road, Kabulonga, Phone: (+260) 211 265 768 P.O. Box 50425, Lusaka Fax: (+260) 211 265 765 Email: [email protected]

Mozambique High Commission 9592 Kacha Road, Northmead, Phone: (+260) 211 228 298 P.O. Box 34877, Lusaka Fax: (+260) 211 223 353

Namibian High Commission 30B Mutende Road, Woodlands, Phone: (+260) 211 260 407/8 P.O Box 30577, Lusaka Fax: (+260) 211 263 858 Email: [email protected]

Nigeria High Commission 2503 Haile Selassie Avenue, Phone: (+260) 211 253 177/253 265 Longacres, Lusaka Fax: (+260) 211 253 560/ 252 535 Email: [email protected]

Embassy of Norway Corner of Birdcage Walk/Haile Phone: (+260) 211 252 188 Selassie Avenue, Plot 245/61, Fax: (+260) 211 253 915 P.O. Box 34570, Lusaka Email: [email protected]

Embassy of the Russian Diplomatic Triangle, Plot no. 6407, Phone: (+260) 211 252 120/ 252 128 Federation P.O. Box 32355, Lusaka Fax: (+260) 211 253 582 Email: [email protected]

Embassy of Saudi Arabia Leopards Hill Road, Phone: (+260) 211 266 861/2 P.O. Box 34411, Lusaka Fax: (+260) 211 266 863 Email: [email protected]

Embassy of Sweden Haile Selassie Avenue, Opposite Phone: (+260) 211 357 000 Ndeke House, Lusaka Fax: (+260) 211 357 224 Email: ambassaden.lusaka@foreign.

South African High Commission D26 Chita Road, Kabulonga, Phone: (+260) 211 260 999 Private bag W369, Lusaka Fax: (+260) 211 263 001 Email: [email protected]

High Commission of Tanzania Ujima House, No, 5200, United Phone: (+260) 211 253 222/ 253 323/4 Nations Avenue, Fax: (+260) 211 254 861 P.O. Box 31219, 10101, Lusaka Email: [email protected]

Embassy of the United Eastern end of Kabulonga Road, Phone: (+260) 211 357 000 States of America Ibex Hill, P.O. Box 31617, Fax: (+260) 211 357 224 Lusaka Email: [email protected]

Embassy of Zimbabwe 11058 Haile Selassie Avenue, Phone: (+260) 211 254 006/ 254 012/ 254 Longacres, P.O Box 33491, Lusaka 018 Fax: (+260) 211 25446 Email: [email protected]

Embassy of Serbia 5216, Independence Avenue, Phone: (+260) 211 250 235 Diplomatic Triangle Fax: (+260) 211 253 889 P.O Box 333789, Lusaka Email: [email protected]

46 ZACCI Journal 2013 DIRECTORIES

Zambia Diplomatic Missions: Contacts

COUNTRY LOCATION CONTACT

Angola 106/108 Rua Rei Katyavala, Phone: +244-2-44749 / 441763 Maculusso, P.O.Box 1496, Luanda Ambassador: +244-2-323993 Email: [email protected]

Belgium 469 Avenue Moliere, 1950 Brussels Phone: +32-2-3435649 / 3474333 Ambassador: +32-2-3541910 Email: [email protected]

Botswana Zambia House 1118 Queens Road, Phone: +267-3851951 / 3953952 P.O.Box 362, Gaborone High Commissioner: +267-3953166 Email: [email protected]

Brazil SHIS QL Conjunto 6 Casa 10-Lago Phone: (5561) 3248-3494 Sul, Brasilia, DF-BRAZIL Email: [email protected]

Canada 151 Slater Street, Suite 205, Ottawa, Phone: +1-613-232440 / 2324410 Ontario, KIB 5H3 1st Secretary: +1-613-2499405

China The Embassy of the Republic of Zam- Phone: +861 065 321 554 bia % Dongsijie, San Li Tun Beijing Fax: +861 065 321 891 Email: [email protected]

Democratic Republic of Congo 54-58 Avenue De l’ecole, Gombe B.P. Phone: +243-9999437 / 8845106 1144, Kinshasa Email: [email protected]

Egypt 21 Sheikh Mohamed Ghazali Street Phone: +202- 7610281 / 2 / 3 of Mosadak Street, P.O.Box 253, Charge d’affaires: +202-3876784 Dokki, Cairo 12311 Email: [email protected]

Ethiopia Old airport Area, High 23, Kebele 12, Phone: +251-11-3711302 P.O.Box 1909, Addis Ababa Ambassador: +251-1-3710889 Email: [email protected]

France 63 Rue Pirre Charron, 5th floor Phone: +1- 56- 881272 750003, Paris Ambassador : +1- 47-207192

Germany Axel-Spring-Str. 54A1, 0117, Berlin Phone: +49-30-2062947 Ambassador : +3049916660 Email: [email protected]

India C-79, Anand Niketan, New Delhi Phone: +91-112-4101289 / 4101520 High Commissioner: +9111-26111400 Email: [email protected]

Italy Via Ennio Quirino Visconti, 800193, Phone: +39 06 36002590 / 36006903 Rome Fax: +39 06 97613035 Email: [email protected]

Japan 10-2, Ebara 1 Chone, Shinagawaku, Phone: +81-33491012 / 334910123 C.P.O.Box 1738, Tokyo 142-0063 Ambassador : +81-33943-7447

2013 ZACCI Journal 47 DIRECTORIES

COUNTRY LOCATION CONTACT

Kenya Nyerere Road, P.O.Box 48741, Nairobi Phone: +254-20724796 / 202710664 High Commissioner: +254-204447846 Email: [email protected]

Libya 10 Maldina El Syahiya Gyrgaeeh, P.O.Box Phone: +218-21-4834709 01860, Dhat el emad, Tripoli Email: 1st Secretary: +218-214771362

Malawi Area 40/2 P.O.Box30138, Lilongwe 3 Phone: +265-1-772635 / 772114 High Commissioner: +265-1-772770 Email: [email protected]

Phone: +258-2-1-492452 / 493292 Mozambique Avenida Kenneth Kaunda 1286, P.O.Box High Commissioner: +258-2-1-491332 4655, Maputo Email: [email protected]

Namibia 22 Sam Nujoma Drive, cnr. Mandune Phone: +264-61-237610 / 228162 ndemufayo rd, P.O.Box 22882, High Commissioner: +264-61-252998 Windhoek

Nigeria Plot 351 Mission Road, Central Area Phone: +234-9-2347060 / 2348855 District, P.M.B 5055, Wuse, Abuja High Commissioner: +234-9-23488 Email: [email protected]

Russia Prospect Mira 52 A, Moscow Phone: +70-95-6885001 / 9752056 Ambassador: +70-95-6818198 Email: [email protected]

South Africa 5700 Ziervogel Street off Hamilton Phone: +27-12-3261847 / 3262140 Street, Arcadia P.O.Box 12234, Pretoria High Commissioner: +27-12-8047528 Email: [email protected]

Sweden Engelbrektsgatan 7, P.O.Box 26013, Phone: +46-8-6799040 / 679650 Stockholm Ambassador : +4667551103 Email: [email protected]

Switzerland 17-19, Chemin du Champ d’anier, 1209, Phone: +41-22-7885330 / 7885340 Geneva Ambassador : +41-22-7820953 Email: [email protected]

Tanzania P.O.Box 2525, Dar es Salaam Phone: +255-22-2125529 High Commissioner: +255-22-2666837 Email: [email protected]

United Kingdom Zambia House, 2, Place gate, London Phone: +44-207-5896655 / 5810546 W85NG High Commissioner: +44-208-3480300 Email: [email protected]

United Nations, Permanent 237 East 2nd Street, New York, NY Phone: +1-212-8885770 / 8885213 Mission 10022 Email: [email protected]

United States of America 2419 Massachusetts Avenue, N.W, Phone: +1-202-2659717 / 3320826 Washington D.C 20008 Ambassador: +1-202-3871650 Email: [email protected]

Zimbabwe Zambian House, 48 Kwame Nkruma Phone: +263-4-77377 / 773782 Ave, P.O.Box 4689, Harare Ambassador: +263-4-497624 Email: [email protected] 48 ZACCI Journal 2013