Annual Report 2019-20
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ANNUAL REPORT 2019-20 04 Purpose Statement 05 Message from S Padmanabhan 06 Governing Council 07 Leadership Team 08 Performance Highlights 2019-20 10 TBEM Assessments 15 Data Maturity Assessments 18 Tata Affirmative Action Programme 23 Tata Education Excellence Programme 27 Capability Building 30 Tata Best Practices Programme 38 Deep Dives 45 Safety 50 Tata Network Forums 52 Events 2 CUSTOMER STORIES 59 Tata Consultancy Services 62 Tata Consumer Products 65 Tata Steel 69 The Indian Hotels Company 72 Voltas 76 Tata Realty & Infrastructure 79 Tata Sky 81 Infiniti Retail 84 Tata AutoComp Systems 87 Tata Steel Downstream Products 90 Tata Metaliks 92 Indian Steel & Wire Products 94 Tata Martrade International Logistics Annual Report 2019-20 3 PURPOSE To Partner with Tata Companies in their Journey of Excellence to Achieve World Class Performance Customer at the Centre of all Activities S Padmanabhan, Executive Chairman, Tata Business Excellence Group he year 2020 has brought many challenges capabilities in the Tata Group through our for the entire world. In addition to the Exciting, Enriching and Experiential capability TCOVID-19 pandemic, the world has been building programmes. The theme of collaboration dealing with natural calamities and man-made and customisation is carried through in all our problems that are shaking the core of how programmes, with inputs from BE Heads, CSR and humanity has functioned. However, I am confident AA Heads, Safety Heads, and Chief Information that as always, we will all come together to draw Officers and Chief Data Officers. strength from each other and overcome the While EDGE webinars and best practices continue difficult situations while taking lessons from all to add value for companies, the EPIC programme these events. was introduced to enable them to adopt practices In the past year, Tata Business Excellence Group from other Tata companies. With 45 such has endeavoured to put the Customer at the centre programmes conducted across 20 Tata companies for everything it does. To ensure that our offerings in the last year, we envision conducting many more help Tata companies in areas of importance to EPIC programmes in the coming year to accelerate them, our emphasis was on partnership and the learning and sharing between Tata companies. collaboration. Each project was executed through Deep Dive engagements continued to help a partnership approach, which ensured that the companies in making improvements in the specific company was involved in each stage of the process. areas highlighted in the TBEM Assessments, and 6 In our move towards customising our offerings, we such interventions were completed in the past year. created a unique customised model for the TCS In the Safety & Health Management area, TBEM Assessment process last year in collaboration we conducted Felt Leadership programmes, with TCS. This model was a success and we want Deep Dives and the Safety & Health Conclave. to implement our learnings in many companies, Significant support was provided in helping keeping in mind their unique requirements. companies tackle the COVID-19 situation by At the JRDQV function on 29 July, 2019, sharing best practices and connecting companies Tata Sponge won the JRDQV Award. Titan and through webinars and social media. Tata Steel were recognised in the Industry The Tata Affirmative Action Programme (TAAP) Leader category. and Tata Education Excellence Programme (TEEP) Data Maturity Assessments, which we started continued to connect with the communities in as a Group initiative in 2018, has helped many which Tata companies function. companies till date, and considering the Tata We look forward to working more deeply with Group’s emphasis on data driven excellence, will Tata companies and partnering with them in increasingly be leveraged by all companies. their journey of excellence to achieve world class We have continued building Business Excellence performance. l Annual Report 2019-20 5 GOVERNING COUNCIL Aarthi Subramanian CK Venkataraman Guenter Butschek Chief Digital Officer Managing Director CEO Tata Sons Titan Company Tata Motors Harish Bhat Puneet Chhatwal Rajiv Sabharwal Brand Custodian MD and CEO MD and CEO Tata Sons The Indian Hotels Company Tata Capital S Padmanabhan T V Narendran Executive Chairman Managing Director Tata Business Excellence Group Tata Steel 6 LEADERSHIP TEAM S Padmanabhan NK Sharan MK Nagabhushan Vice President Vice President (Retired in April 2020) Anil Menghrajani Sanjeev Singh Deepak Deshpande Assistant Vice President Assistant Vice President Assistant Vice President Vinod Kumar Gautam Gondil Assistant Vice President Assistant Vice President Annual Report 2019-20 7 Performance HigHligHts 2019-20 TBEM ASSESSMENTS 16 Tata companies 203+ 48 senior leaders underwent the TBEM assessors and CEOs participated Assessment process in the Mentors Meet in 2019 52 companies participated Data MatURITY TATA AFFIRmatIVE ACTION PROGRAMME Completed Average score across assessments for 10 companies was 10 companies Tata companies from 51 assessors 514 October 2018 participated in TAAP assessments T ATA EDUcatION EXCELLENCE PROGRAMME 75 211 principals 36 schools assessors and teachers trained covered in Annual in teaching-learning TEEP Assessment mentors 6 techniques Programme 2019 participated in the TEEP assessment CAPABILITY BUILDING Embracing Business Business Excellence EBE for Leaders Excellence (EBE) programme Champions Programme held for organised for for Managers conducted for 4 Tata companies 4 Tata companies 6 Tata companies 8 BE ST PRACTICES 48 practices 31000+ active users 49 EDGE Webinars uploaded on the conducted EDGE Portal 645 promising practices on the EDGE Portal DEEP DIVES Tata Coffee, Tata NYK 6 Deep Dives Shipping, Tata Motors, Trent conducted in Hypermarket, Tata International 2019-20 DLT, Tata Asset Management SAFETY Felt Leadership Programmes conducted for MDs and senior 100+ participants managers of Tata Chemicals, Tata Power, IHCL and Tata Coffee 40+ Tata companies participated in the 2-day Safety Conclave TATA NETWORK FORUMS 68 Events & Workshops, 2 Quiz, 5 Cultural Programmes EVENTS JRDQV 2019 BEC 2019 BE Heads Meet Tata Sponge recognised as JRDQV participants BE Heads from award winner 300+ 60+ including CEOs, Mentors, the Tata Group attended Assessors and senior leaders Annual Report 2019-20 9 TBEM ASSESSMENTS The TBEM Assessments serve to institutionalise a culture of excellence and improvement within Tata companies on the back of the Tata Business Excellence Model. The TBEM Assessment process leverages the talent pool and knowledge base of the Group and helps companies build on improvement areas and identify key opportunities for excellence. 16 Tata companies 203+ assessors from 52 underwent the companies participated, TBEM Assessment including 53 first-time process in 2019 assessors 48 senior 4 companies identified leaders and CEOs as Emerging Industry participated in the Leaders; 1 identified as Mentors Meet Benchmark Leader 10 Annual Report 2018-19 10 Annual Report 2019-20 11 Tata Sponge recognised as the JRDQV 2019 award winner. or 25 years now, the company is accurate and achieved by two key measures: TBEM Assessment insightful, thus indicating n Improving partnerships with Fprocess has served a relevant path for the companies as an enabler of Business company to move towards n Customisation of the TBEM Excellence for the Tata strategic business goals. Assessment based on Group. Over time, it has the applicant company’s evolved into a strategic The TBEM Assessment complexity and maturity management tool that process also helps a delivers diagnostic feedback higher-order capability Last year also saw a degree into key operational building as it contributes of experimentation in the processes, highlighting both to a continually growing TBEM Assessment process, strengths and weaknesses pool of internal business along with a move towards and shining a light on the excellence assessors. As institutionalisation of changes path to improvement. a corollary to the TBEM intended to simplify the At the heart of the Assessment and feedback process. The intent, as always, TBEM Assessment is the process, companies get has been to enhance value-add customised Tata Business further direction in their and deepen the partnership Excellence Model, a holistic improvement journey by with Group companies. framework that has been inputs of best practices Some of the novel moves consistently refined over the from within the Group. include: years to keep it synchronised a) A complete re-look at with the dynamic business KEY ACHIEVEMENTS the approach for the TCS environment. This constant The focus in FY19-20 was on TBEM Assessment, by refreshing of the TBEM creating maximum value for moving towards a greater process ensures that the companies that are a part of degree of customisation feedback received by the TBEM Assessments. This was and an n=1 approach. This 10 Annual Report 2019-20 11 measure will help ensure Some of the key changes faster on the excellence value-add through the in the TBEM Assessment journey. TBEM Assessments. process have been towards b) Multiple changes to the simplification, so that The process changes that process to build a more participating companies find have been institutionalised collaborative approach. the effort less intensive and include: Some of the changes are: more efficient. Companies n Finalisation of the TBEM n Inclusion of internal are being supported with Assessment team, post the assessors better tools and guidelines, company's