2010-2015 Strategic Plan for Workforce Development December 2009 Workforce Florida Inc
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2010-2015 STRATEGIC PLAN FOR WORKFORCE DEVELOPMENT December 2009 Workforce Florida Inc. Strategic Plan: Creating the Strategy for Today’s Needs and Tomorrow’s Talent December 2009 STRATEGIC PLAN INDEX I. Statement of Intent 2 II. Plan Summary and Commitment to Accessibility 3 III. Situation Assessment 10 IV. Guiding Principles 21 V. Framework (Master View) 25 VI. Strategic Goals and Achievements 26 World-Class Service to Florida’s Target Industry Clusters 27 World-Class Service to Florida’s Infrastructure Innovators 28 Top National and State Leadership for the Demand-Driven Solution 31 Aligned, Responsive, Jointly Engaged Talent Supply Chain Team 34 Outstanding Business Communications and Intelligence for Performance and Accountability 36 Dedicated Commitment to Change Management and Transformation 38 VII. Resources/Infrastructure 40 VIII. Aspirations for Florida - Participation in a Shared Scorecard 41 IX. Operations 42 X. 2009 Strategic Planning Process and Resources 43 Appendix A. Glossary 56 B. Approach to Workforce Florida Board Agenda Alignment 61 C. Guide for Operating Plans/Alignment 62 D. Session Notes Archives 63 Workforce Florida, Inc. Strategic Plan 1 I. Statement of Intent Strategic Plan | Creating the Strategy for Today’s Needs and Tomorrow’s Talent December 2009 Workforce Florida Inc. Board of Directors Statement of Intent Regarding Formation and Use of Five-Year Strategic Plan Workforce Florida Inc.’s (WFI) five-year strategic plan, Creating the Strategy for Today’s Needs and Tomorrow’s Talent, is intended to ensure Board, staff, partners and stakeholders are continuously oriented to what matters most for Florida’s talent competitiveness. The strategic plan was formed and launched during a period of severe recessionary conditions and structural economic change. The Workforce Florida Board continues to confront the challenges of getting Floridians back to work while focusing on the most promising near and long-term opportunities to diversify our state’s economy. The Board intends to lead by example through collaboration with key agencies and organizations, the activation and engage- ment of a Talent Supply Chain Team and sound change management. It is the Board’s intent to achieve the plan’s strategic goals and primary achievements in the five-year period 2010-2015; and it calls for focused, milestone-oriented operating plans that commit resources to these objectives. More and more, Florida will compete, grow business, innovate and create individual, family, enterprise and community wealth through TALENT. We intend to act on this assumption in all we do. The 2009 Florida Statutes | Chapter 445 Workforce Innovation 445.006 Strategic and Operational Plans for Workforce Development 1) Workforce Florida Inc., in conjunction with state and local partners in the workforce system, shall develop a strategic plan for workforce, with the goal of producing skilled employees for employers in the state. The strategic plan shall be submitted to the Governor, the President of the Senate, and the Speaker of the House of Representatives by February 1, 2001. The strategic plan shall be updated or modified by January 1 of each year thereafter. The plan must include, but need not be limited to, strategies for: (a) Fulfilling the workforce system goals and strategies prescribed in s. 445.004; (b) Aggregating, integrating, and leveraging workforce system resources; (c) Coordinating the activities of federal, state, and local workforce system partners; (d) Addressing the workforce needs of small businesses; and (e) Fostering the participation of rural communities and distressed urban cores in the workforce system. Workforce Florida, Inc. Strategic Plan 2 II. Plan Summary and Commitment to Accessibility Strategic Plan | Creating the Strategy for Today’s Needs and Tomorrow’s Talent December 2009 Plan Summary and Commitment to Accessibility Workforce Florida Inc. is the principal workforce policy organization for the state and is in the business of designing and implementing strategies that help Floridians enter, remain in and advance through the workplace, becoming more highly skilled and successful. This benefits these Floridians, Florida businesses and the entire state, and assists in developing the state’s business climate (s. 445.004(2) Florida Statutes). The 2009 strategic planning process was designed pursuant to s. 445.006, Florida Statutes, and at the direction of the Workforce Florida Board. On August 13, 2009, the Workforce Florida Board commissioned its Strategy Council to commence a process titled Creating the Strategy for Today’s Needs and Tomorrow’s Talent. The Board issued a Statement of Intent and Guiding Principles to guide the process. The economic development and public affairs firm of Fairfield Index Inc. was retained to provide program management, moderation, framework support and documentation of the process. During the five-month process, the Strategy Council engaged in multiple tiers of inquiry, including eight meetings of the Council (seven of which were face-to-face), virtual roundtables on key issues (digitally recorded for on- demand, online replay), integration into related events and symposia, virtual Web streamed interviews and feedback roundtables in support of the drafting the plan. The Board also was provided with an in-depth update during its November 5, 2009, Board meeting. The strategic plan was approved by Workforce Florida’s Executive Committee on De- cember 16, 2009. In the interest of ensuring the plan guides Workforce Florida’s work as a living document for the coming five years, the planning process title also the plan’s title. The Statement of Intent for the planning process follows: More and more, Florida will compete, grow business, innovate, and create individual, family, enterprise and community wealth through TALENT. Collaboration among all partners engaged in the Talent Supply Chain is essential if we are to understand and anticipate employers’ needs of today and in the new economy. It is the intent of Workforce Florida to launch a strategic planning process through the coordination of its Strategy Council, the oversight of the Board of Directors, identification and publication of key milestones and a commit- ment to transparency. During a period of approximately five months, the Strategy Council will: ■ Honor, assess and carry through, as appropriate, the values and principles of Re-iMagine, the 2005 - 2010 Strategic Plan ■ Reach out to experts, leaders, partners and enterprises with full Board support ■ Ask the tough questions ■ Consider and recommend the best pathways toward raising the bar in performance of the Florida Workforce Delivery System ■ Consider and recommend the right targets to improve overall performance for Workforce Florida ■ Encourage system flexibility and response to changes in technology, demand and markets ■ Leverage current resources and explore new resources in alignment with strategic priorities ■ Promote, replicate and scale best practices ■ Ensure leadership to strengthen Florida’s Talent Supply Chain ■ Ensure transparency of calendars, milestones and exploration Workforce Florida, Inc. Strategic Plan 3 II. Plan Summary and Commitment to Accessibility Strategic Plan | Creating the Strategy for Today’s Needs and Tomorrow’s Talent December 2009 ■ Test, through partner outreach, approaches to the formation and engagement of a Talent Supply Chain Team for Florida in 2010 ■ Build and recommend a Strategic Plan for Workforce Florida Board consideration by mid-November 2009 ■ Work carefully with all key partners to ensure an aligned and action-provoking submission of ideas, leadership and alignment into the State Strategic Plan by December 31, 2009 ■ Identify early stage pilots, projects and initiatives to promote implementation and effectiveness ■ Integrate the Strategic Plan, as approved, as the Board’s primary orienting, agenda management and tracking resource; with plans for periodic, data-driven assessments, annual updates and continuous improvement The Workforce Florida Board is committed to following project milestones and removing obstacles to performance when called upon; and is especially interested in Council consideration of the following questions: 1. How do we encourage and help unify partners in and around a Talent Supply Chain Team? 2. Where should we raise the bar in the performance of our own enterprise, Workforce Florida, as well as the overall Workforce Delivery System over the next five years? 3. What are the best approaches to addressing recessionary conditions and getting Floridians back to work? 4. What are the best approaches to taking on potential structural changes in the industry demand side? 5. What is the best, Board-level dashboard for tracking progress and success? The Guiding Principles for the planning process included: ■ Documentation. Document Key Steps and Milestones throughout Planning Process ■ Transparency. Ensure Documentation is in Plain View ■ Clarity. Balance the need to Address a Complex System with Clarity, Outlines, Summaries, Assumptions and Decision Points ■ Common/Shared Language. Define and Re-define Key Terminology such as “Demand-Driven,” “Talent Supply Chain” and “Universal Customer Access” ■ Ask the Tough Questions. Create an Environment of Inquiry ■ Implementation. Ensure Strategic Plan Work Product is Actionable, Measurable and Accountable ■ Theory to Action. Encourage Testing and Piloting of New Concepts, Solutions and Partnerships ■ Collaboration. Seek Ideas, Measures, Perspectives, Shared Accountabilities,