Cape May County, New Jersey PSAP Consolidation Dispatch Study
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Cape May County, New Jersey PSAP Consolidation Dispatch Study FINAL REPORT Prepared by: INTERTECH ASSOCIATES 77-55 Schanck Road, Suite A-14, Freehold, NJ 07728 732.431.4236 www.intertechassociates.com January 20, 2014 Cape May County, New Jersey PSAP Consolidation Dispatch Study Table of Contents Volume I: Executive Summary ................................................. 1 1.0 Overview: Executive Summary .................................................................. 2 1.1 Background and Demographics................................................................. 2 1.2 Findings .................................................................................................... 3 1.3 Regionalization Models .............................................................................. 5 1.4 Operational Findings ................................................................................. 6 1.5 Financial Findings .................................................................................... 7 1.6 Recommendation: Barrier Island/Mid-County Communications Center ..... 8 1.7 Conclusion .............................................................................................. 11 Tables: Table 1.1 Cape May County PSAPs .................................................................. 4 Volume II: Existing Conditions ............................................... 12 2.0 Overview: Executive Summary ................................................................ 13 2.1 Findings Summary .................................................................................. 14 2.2 Operational Findings ............................................................................... 15 2.3 Dispatcher Tasks and Services ................................................................ 20 2.4 Human Resource and Staffing Findings ................................................... 24 2.5 Technological Findings ..................................................................... 26 2.5.1 Radio Systems and Frequencies .................................................... 26 2.5.2 Challenges to the Current System ................................................. 27 2.5.3 CAD, RMS, and Mapping ............................................................... 29 2.5.4 NG-911 Network and Customer Premises Equipment .................... 29 2.6 Agency Interest in Consolidation ............................................................. 30 Tables: Table 2-1: Cape May County PSAPs ........................................................... 14 Table 2-2: Existing Conditions’ Interview Topics ......................................... 14 Table 2-3: Estimated County Call Volume 2012 ......................................... 16 Table 2-4: Peak Busy Statistics Call Volumes 2012 .................................... 17 Table 2-5: Staffing ...................................................................................... 18 INTERTECH ASSOCIATES TECHNOLOGY & SECURITY CONSULTANTS AND ENGINEERS January 20, 2014 Table of Contents P a g e |ii Cape May County, New Jersey PSAP Consolidation Dispatch Study Table 2-6: Emergency 911 Services ............................................................ 20 Table 2-7: Routine Public Safety Tasks ....................................................... 21 Table 2-8: Non-Emergency Tasks ............................................................... 22 Table 2-9: Dispatch Services and Tasks ..................................................... 23 Table 2-10: Typical Job Titles and Salary Ranges ....................................... 25 Table 2-11: Technology Summary at PSAPs ................................................ 28 Table 2-12: Primary Objections to Dispatch Consolidation ......................... 30 Table 2-13: Primary Benefits to Dispatch Consolidation ............................. 31 Table 2-14: Acceptance of Various Consolidation Models ............................ 32 Table 2-15: Acceptance of Various Governance Models ............................... 33 Volume III: Staffing Analysis .................................................. 35 3.0 Overview: Staffing Analysis...................................................................... 36 3.1 Current Staffing Summary ...................................................................... 36 3.2 Paradigm Shift: Regional Model versus Legacy Model............................... 36 3.3 Current Dispatch Staffing across Cape May County ................................ 38 3.4 Current Salary Ranges and Titles ............................................................ 39 3.5 Call Volume Summary and Assumptions ................................................. 40 3.6 Staffing Methodology ................................................................................. 42 3.7 Training Requirements ............................................................................ 45 3.8 Public Safety and Service Support Tasks ................................................. 45 Tables: Table 3-1: Staffing Summary ........................................................................ 38 Table 3-2: County Call Volumes 2012 ........................................................ 40 Table 3-3: Monthly E911 Call Volume – Highs and Lows, Two-Year Period.. 41 Table 3-4: Annual Available Work-Time ...................................................... 42 Table 3-5: Empirical Staffing Model ............................................................ 43 Table 3-6: Proposed Local versus Regional Tasks ....................................... 46 INTERTECH ASSOCIATES TECHNOLOGY & SECURITY CONSULTANTS AND ENGINEERS January 20, 2014 Table of Contents P a g e |iii Cape May County, New Jersey PSAP Consolidation Dispatch Study Volume IV: Consolidation Models & Budget Analysis .............. 47 4.0 Overview: Consolidation Models and Budget Analysis .............................. 48 4.1 Consolidation Models and Summary of Analysis ...................................... 48 4.2 Current Dispatch Budgets in Cape May County ...................................... 49 4.3 Potential Options for Regional Consolidation ........................................... 51 4.3.1 Single Site, Full Consolidation ........................................................ 51 4.3.2 Co-Located Consolidation ............................................................... 51 4.3.3 Technology Consolidation ............................................................... 51 4.3.4 Partial Consolidation ...................................................................... 52 4.3.5 Cape May County Models for Regional Call Taking and Dispatch .... 53 4.4 Model 1: Regional Fire/EMS Dispatch Center .......................................... 55 4.4.1 Belleplain Regional Fire Dispatch ................................................... 56 4.5 Model 2: Single Site Consolidated Regional Center................................... 58 4.5.1 Full County Consolidated Center Budgetary Estimate .................... 58 4.5.2 Full County Consolidated Center Proposed Cash Flows .................. 58 4.5.3 Key Assumptions of Full County Consolidated Center .................... 59 4.5.4 Operational Impact ........................................................................ 60 4.5.5 Financial Impact ............................................................................ 60 4.6 Model 3: Partial Consolidation – ‘Barrier Island/Mid-County Center’ ....... 61 4.6.1 Barrier Island/Mid-County Center Budgetary Estimate .................. 62 4.6.2 Barrier Island/Mid-County Center Proposed Cash Flows ................ 62 4.6.3 Key Assumptions of Barrier Island/Mid-County Center .................. 63 4.6.4 Operational Impact of Barrier Island/Mid-County Center ............... 64 4.6.5 Financial Impact of Barrier Island/Mid-County Center ................... 64 4.7 Model 4: Multiple Consolidations – Small Two-PSAP Center ..................... 65 4.8 Sustainable Funding Methods ................................................................. 66 4.8.1 Funding Solutions: Percentage of Call Volume Distribution Analysis68 4.8.2. Funding Solutions: Percentage of Population Distribution Analysis 70 4.8.3 Funding Solutions: Percentage of Savings Distribution Analysis ..... 72 4.9 Staffing & Budget Analysis: Conclusion ................................................... 74 Tables: Table 4-1: Current Consolidated Budget..................................................... 49 Table 4-2: Cost per Call – Total Budget to Total Call Volume ...................... 50 Table 4-3: Summary of Benefits and Challenges for Regional Fire Dispatch 57 Table 4-4: Estimated Budget for Regional Fire Dispatch Center .................. 57 Table 4-5: Budgetary Estimate for Full County Center ................................ 58 Table 4-6: Five-Year Cash Flows for Full-County Model .............................. 59 INTERTECH ASSOCIATES TECHNOLOGY & SECURITY CONSULTANTS AND ENGINEERS January 20, 2014 Table of Contents P a g e |iv Cape May County, New Jersey PSAP Consolidation Dispatch Study Table 4-7: Estimated Budget for Barrier Island/Mid-County Center ........... 62 Table 4-8: Five-Year Cash Flows for Barrier Island/Mid-County Model ....... 63 Table 4-9: Budget for Proposed Two-PSAP Model ........................................ 65 Table 4-10: Barrier Island/Mid-County Example – % of Call Volume .......... 68 Table 4-11: Full County Example - % of Call Volume .................................. 69 Table 4-12: Barrier Island/Mid-County Example - % of Population