Appendix 2 – Performance of National Train Operating Companies (TOCs)

Below is an extract provided by in regard to the performance of National Train Operating Companies (TOCS). The following TOCs liveries operate in Lambeth.   Southeastern  Southern 

Note that Southern franchise was taken over by in 2015.

Performance

The number of trains that arrive on time has risen dramatically since we took over the running of Britain's railway in October 2002

Public performance measure

The public performance measure (PPM) shows the percentage of trains which arrive at their terminating station on time.

It combines figures for punctuality and reliability into a single performance measure. It is the industry standard measurement of performance.

Performance for 18 September - 15 October (Period 7)

The national PPM is 88.8%.

This compares to 89.9% for the same period last year.

The moving annual average (MAA) is 87.9%.

Performance by train operator

The table below shows the average PPM for Britain as a whole and by . The moving annual average is calculated over the 365 days to 15 October.

Train Operating Company PPM % period 7, PPM % period 7, 2016/17 PPM Moving annual 2015/16 average (MAA)

Abellio Greater Anglia 89.1 88.6 89.1

Arriva Trains Wales 92.7 94.0 91.8 Rail 96.8 89.6 95.3

Caledonian Sleeper 93.4 87.5 85.8

Chiltern 96.3 93.2 93.1

Crosscountry 89.7 91.1 89.5

East Midlands Trains 93.3 93.7 92.3

First 84.1 81.9 82.9

Transpennine Express 87.6 92.7 86.6

Govia Thameslink Railway 83.0 75.4 76.0

Grand Central 86.1 86.8 84.5

Great Western Railway 88.7 89.2 89.1

Heathrow Express 90.0 89.9 90.8

London Midland 89.2 90.5 88.9

London Overground 94.8 94.3 94.6

Merseyrail 96.0 96.3 95.2

Northern 91.7 93.0 90.8

ScotRail 90.8 90.2 89.5

Southeastern 89.2 90.9 86.2

Stagecoach South West Trains 91.2 87.4 88.4

TfL Rail 95.2 93.3 94.2

Virgin Trains East Coast 84.7 81.2 82.7

Train Operating Company PPM % period 7, PPM % period 7, 2016/17 PPM Moving annual 2015/16 average (MAA)

Virgin Trains West Coast 92.5 92.3 86.8

Total England & Wales Performance 89.9 88.8 87.9

Notes:

The measure of train punctuality also known as PPM (public performance measure) means trains arriving at their terminating station within five minutes for commuter services and within 10 minutes for long distance services. This measure of punctuality is commonly used throughout Europe. National train punctuality is measured for all trains across the whole network, including cancelled services and delays caused by external factors (such as vandalism, extreme weather, suicides etc). Punctuality was not recorded in this thorough way until 1997. Before then Railtrack, and before that, did not measure all services and also excluded external factors and other items from their numbers. These figures represent provisional data for the period and individual operators' performance data may vary slightly from the full period performance report that we publishes on our website every month. Network Rail and the train operators run more trains across Great Britain than are run in most European countries - almost 20% more than in France and 60% more than in Italy. Britain's 24,000 trains per-day is also more than Spain, Switzerland, the Netherlands, Portugal and Norway combined.

Franchise changes

Virgin Trains East Coast took over from East Coast on 1 March 2015. For clarity we began to report Virgin Trains as Virgin Trains West Coast from 1 March 2015. took over sleeper services from First ScotRail on 31 March 2015. ScotRail took over from First ScotRail on 1 April 2015. TfL Rail took over the London Liverpool Street to Shenfield metro services from Abellio Greater Anglia on 31 May 2015 took over the London Liverpool Street to Enfield Town/Cheshunt/Chingford services as well as the Romford to Upminster service from Abellio Greater Anglia on 31 May 2015 Govia Thameslink Railway took over the Southern franchise on 26 July 2015 First Great Western was rebranded Great Western Railway on 20 September 2015. A breakdown of each operator's performance, known as sub-operator PPM, is available to download: