How Growth Is Possible Despite Government Intervention

CargoLine’s customer magazine Issue 1/2008 CargoTime Regulated deregulation: How growth is possible despite government intervention

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Focus Regulated deregulation 4 Government-imposed conditions and legal minimum wages increase costs and make feelings run high. The transport market is affected – but is still booming.

Growth despite additional costs 7 Transport and personnel costs are on the rise in the logistics sector. Christian Kille from the Fraunhofer In- Dear readers, stitute provides his commentary on the developments. If you share the views of the major industrial and trade associations and some sections of pol- In Practice itics, the introduction of legal minimum wages threatens to bring ruin on Germany as a loca- … just don’t say pass 8 tion for business. Against the background of the current debate in the postal sector, we are in- Whether skat, doppelkopf or poker – in Germany you play with cards made in Altenburg. Balter & terested in the potential effects on the logistics market. Will state intervention cause lasting dam- Zimmermann is responsible for storage, commis- age to this booming sector or are the prospects still rosy? To bring some objectivity to the debate, sioning and transportation of the 47 million games we asked logistics expert Christian Kille from the Fraunhofer Institute for his opinion. You can produced each year. read his conclusions on page 7. In any case, we are certain that a strong alliance of medium- Revelation through concealment 10 sized companies will hold a strong hand. In our 15th year, our strategy continues to focus on Whether Europe, America or the Near East, rings creating an ever denser network and investing in quality, stability and a clear profile. and watches would arrive bare without the top- quality presentation boxes made by Bornemann. To And speaking of cards, our partner Balter & Zimmermann shows how players can be sure of prevent this from happening, distribution is in the enjoying the feel of a fine deck as it operates storage, commissioning and distribution for the capable hands of freight forwarder Klumpp + Müller. famous playing card factory in Altenburg (page 8). On page 10 we whisk you away to the In brief 12 world of beautiful things, which would be homeless without the presentation boxes made by No magic with Harry Potter Europe close at Bornemann and the logistics services of Klumpp + Müller. In the “International” section, we hand Transport with creature comforts Build- ing boom for partners Fund-raising on the move accompany our Polish partner Lazar-Labatra from the confusion of the state of emergency to New support for Bärenherz Eco-certification its successful establishment in the Third Republic of Poland. Our partner Unimasters is organ- New online profile Financial figures 2007 ising the leap into the new EU state of Bulgaria, where it is enjoying considerable success thanks International to its high quality standards and integrated logistics products and services. On time through Wallachia 14 From Bulgaria, we return to Germany where the subject of pallet exchange procedures is cur- New EU country Bulgaria is an important foreign trade centre. Varna-based Unimasters organises rently a hot topic. In our commentary on page 18, we explain why we want to exit the system the exchange of goods reliably and in line with and suggest possible solutions for the future. approved quality standards.

We hope you enjoy reading the latest edition of CargoTime! In the beginning was the parcel 15 During the state of emergency a small firm was set up to transport aid parcels to Poland. Today Lazar- Labatra is one of the largest logistics companies in the new Polish Republic. Strategy Jörn Peter Struck A hot topic – (Managing Director) network security at CargoLine 16 Acquisitions and takeovers threaten the independ- Imprint ence of general cargo alliances. Only well-structured networks are safe. Jörn Peter Struck explains how Publisher Editors Picture credits CargoLine is responding to the challenges and tight- CargoLine GmbH kiosk:mediendienste: Title: Thorsten Kern Waldstraße 37/18 Sönke Gäthke, Page 4: getty images ening up the cooperation’s structures. D-63128 Dietzenbach Ludwig Janssen, Page 5: getty images Phone: +49 (0) 60 74/85 08-0 Stefan Kreutzberger Page 7: Fraunhofer ATL Commentary Fax: +49 (0) 60 74/85 08-30 Contact Page 8, 9: Spielkartenfabrik Altenburg Farewell to today’s pallet exchange Email: [email protected] [email protected] Page 10: Paul Parzych - Fotolia.com programme 18 Internet: www.cargoline.de Design Page 12: Nellen & Quack Page 13: Streit cargo systems, V.i.S.d.P kiosk:mediendienste: Pallet exchange is not working. Possible solutions Jörn Peter Struck, Wolfgang Scheible Wackler include a pallet deposit scheme, outsourcing the Page 14: f1 online Managing Director Print CargoLine GmbH Page 15: Corbis pallet pool or re-selling pallets. fva Fuldaer Verlagsanstalt GmbH Editor in chief Page 17: Corbis & Co. KG Products and Services 19 Sandra Durschang Partners 20

3 Focus Market Opportunities

Regulated deregulation Government-imposed conditions, rising fuel prices and legal minimum wages are stoking fears of a cost explosion in the commercial transport sector. And this despite healthy order books and new market opportunities.

4 XXXXXXXFocus

Without a functioning transport sector up to transport companies from other EU our way of life would grind to a halt. Freight countries. Competition and cost pressures transport and logistics are the backbone of have increased enormously as a conse- a manufacturing economy based on the di- quence. The achievement of market pow- vision of labour - in fact, without them it er, constant innovation and the creation of would be impossible. Germany’s central lo- new structures have become a matter of cation at the meeting point of Europe’s sheer survival. trade and transportation routes make it one of the most attractive locations in the world. Spiralling cost pressures have also become In 2007, the German logistics sector pro- painfully apparent in the logistics sector. duced strong growth of approx. seven per- Exploding fuel prices, high taxes, rising cent and increased its revenues from 205 road tolls, new safety regulations, longer billion to 210 billion euros making it the rest periods and greater investment costs third largest sector of the economy by rev- in qualifying drivers are tightening the cost enue after the automobile industry and screw more and more. Competition in the commerce. With 2.5 million employees, it areas of service and quality is therefore be- is also considered a highly dynamic market ing dominated increasingly by the aspect of with outstanding growth prospects for the cost. Many smaller companies in particu- Wages constitute the biggest expense factor in future. Bankruptcies have fallen and the lar are in danger of losing the race. They the logistics sector. investment climate is better than it has been are acquired and swallowed up by the big for many years. All is well in the state of players. groundless is clear for all to see: the Ger- Germany, you might think. man government is planning to introduce However, the causes of this tight situation minimum wages for all sectors and the Fed- Cost traps and competitive are not the eco-tax or rising diesel prices, eral Minister of Labour and Social Affairs, pressures which affect everyone. The more impor- Olaf Scholz, is already working on a draft The last two decades in the logistics serv- tant factors are the companies’ own labour legislation aimed at introducing sector-spe- ices economy have been characterised by a costs, which account for approx. 50 percent cific minimum wages for every sector worldwide trend of deregulating previous- of gross earnings in the freight business, throughout the country. ly state-run services. At the beginning of the and cheap competition from abroad. Wages 1990’s, the German federal government and non-wage labour costs in Italy, Portu- Minimum wage – blessing or curse? approved the deregulation of the road gal or Eastern Europe are much – and At the beginning of this year the minimum freight transport market, for example. sometimes many times – lower than in wage became a reality. Now, no letter is de- The elimination of fixed pricing Germany. livered in Germany for less than 8 euros per and restrictive market hour. The minimum wage decided by the access rights in Every day, two million trucks roll along German parliament (Bundestag) for postal many Germany’s long distance highways. A sig- workers launched a discussion of unforeseen nificant proportion of this traffic is the scale. For the majority of the population, workplace of German professional heavy the minimum wage is an economic and so- goods drivers. Their wages are the largest cio-political imperative to secure our dem- single item in the logistics costs of our econ- ocratic social fabric; others see it as put- countries led to a dramat- omy. So it is no surprise that the introduc- ting the seal on the collapse of our coun- ic fall in the prices charged for general tion of a minimum wage in the postal try as a business-friendly location. Neither cargo and other freight transport services as sector has caused dismay and created the side has minced its words and they are well as fierce pressure for rationalisation. In expectation of greater cost pressures in the diametrically opposed in their assessment order to stimulate competition, minimum entire haulage sector. The fear is that one of the situation. Former Minister President tariffs and concession regulations were re- sector after another will be affected by high- Bernhard Vogel (CDU) describes national moved piece-by-piece in the European er wage costs in a kind of domino effect - minimum wages as simply “un-Christian” freight business and the market was opened and the evidence that this concern is not because they would put jobs at risk and

5 XXXXXXXFocus Market Opportunities

encourage illegal employment practices. The four leading business associations of German industry have also joined forces against a legal minimum wage – employers (BDA), industry (BDI), trades (ZDH) and the German Association of Chambers of Commerce and Industry (DIHK) are speaking with a united voice. In a joint declaration, they have called on the German government to abandon these planned changes to the law. A controversial study conducted by ifo, the Munich-based eco- The logistics sector will need more qualified workers in future. nomic research institute, suggested the number of jobs lost as a result of the minimum wage could total 1.9 million. The in- (CDU) and the former Chairman of the other providers will be able to establish a stitute stated that every one percent in- CDU Association of Medium-Sized Com- significant position with a national net- crease in wages would lead to a reduction panies, Peter Rauen, are welcoming the in- work. “The smaller service providers will in employment of 0.75 percent. On the troduction of sector-based minimum wages. only be able to compete by forming coop- other hand, many other studies, such as But the German Monopolies Commission eratives similar to the general cargo alliances that carried out by the German Research has a very different view of the matter. In CargoLine or IDS,” says Kille. Foundation (DFG) provide evidence that a special report, the commission claims that this need not necessarily be the case. On the sector-wide, legally-binding minimum European experience contrary, this study states that although the wages in the postal industry do not aim to Looking away from the dispute in Ger- introduction of a minimum wage in the protect the interests of German employ- many for a moment, it should be remem- construction industry did cost some jobs, ees. Instead, it believes the intention is to bered that legal minimum wage regulations it also secured and created many others. torpedo competition. The report attacks have already existed in 20 of the 27 mem- Another study conducted for the public the President of the Federal Network Agency ber states of the European Union as well as services trade union ver.di even talks of it (Bundesnetzagentur) Matthias Kurth, who is in the USA for decades. For example, a triggering an investment and employment responsible for the deregulation of the minimum wage was introduced in the Unit- boom of up to 450,000 new jobs. So is the telecommunications and postal industries. ed Kingdom in 1999 and it has now been minimum wage a blessing or a curse? The He has responded by accusing the report increased to 7.96 euros. This means it has answer depends heavily on your economic of negativity and “doom mongering”. grown faster than wages in general. And and political principles and on the sector “When the dust has settled, we will recog- yet unemployment has not increased; it has you work in. nise the opportunities for competition cre- fallen. Ireland has one of the highest min- ated by the opening of the market,” he says. imum wages anywhere in Europe and also What is work worth? He adds that annual revenues in the postal one of the lowest rates of unemployment. According to the trade unions, the real market have reached almost 24 billion eu- So, positive growth in the labour market problem is the wage dumping that is rife ros, of which more than 18 billion euros and minimum wages do not have to be in many sectors, as this puts pressure on were generated by competitors. Christian mutually exclusive. The strengthening of other wages and salaries. One negative Kille of the Fraunhofer-Center for Applied demand through higher wages also has ben- example is the security and guard sector. Research on Technologies for the Logistics eficial economic effects. Better-paid work- The standard wage for a security guard in Service Industries (ATL) at the Fraunhofer ers also pay more taxes and social security Thuringia is 4.40 euros per hour. The Institute in Nuremberg also believes com- contributions and also consume more – unions are now demanding a minimum petition is possible in the national postal which in turn stimulates freight transport. wage of 7.50 euros across all sectors. This sector despite a minimum wage. However, And, importantly, the minimum wage would mean a gross income of 1,300 eu- because the three largest providers – would create only limited problems in this ros per month, assuming a 40-hour work- Deutsche Post, TNT/Hermes and Pin – sector. The standard wage in the lowest ing week. Even the employers’ wing of the have already achieved such enormous dom- paid groups of warehouse workers, furni- conservative Christian Democrat party inance in the market, he questions whether ture removers and other employees in sim-

6 XXXXXXXFocus

ilar categories is already above the planned Guest commentary minimum wage anyway – at just under 10 euros. However, a minimum wage at tem- porary employment agencies could well af- Growth despite fect the sector because many freight forwarders hire short-term workers to compen- sate for seasonal variations in activity. additional costs It is impossible to decouple the subject of The growth in the logistics market is not of this policy in the logistics sector. Stud- a legal minimum wage from the expansion just being driven by the expansion of lo- ies conducted by a number of institutes of the EU through new member states in gistics services. There are also a number of suggest that relatively few jobs would be Eastern Europe. If higher wages are paid for additional costs due to new legal condi- affected. However, in the logistics sector relatively unskilled work in Germany than tions, higher charges and other external the number of low-qualified workers, who in Eastern European countries, there is a risk factors, which are causing growth in mar- are the focus of this discussion, is certain- that logistics centres will be relocated ket volume. ly higher than the number of similar em- abroad. So if a minimum wage is to be in- ployees in the engineering business or au- troduced, should it not apply throughout Transport costs, in particular, have increased tomobile industry. Europe? But then what should be the stan- significantly over the past two years. For ex- dard? Should Germans receive Romanian ample, since 2006, the growth in the val- How can logistics service providers count- minimum wages? Or Romanians receive ue of the logistics market has included over er these (still) rising costs? As in other sec- German wages? 3 billion euros per year for the new motor- tors, Germany can defend its worldwide way toll charges for heavy goods vehicles. leading position in the logistics industry Where is this leading us? Fuel costs also continued to rise between by offering quality, innovation and solu- Logistics and freight transport remain a vi- 2004 and 2006 and are estimated to have tion expertise. In doing so, it is not just tal economic factor for Germany as the increased by more than 5 billion euros. important that logistics providers constant- transport hub of Europe. By 2025, the trans- ly improve their processes and develop new port volume is expected to rise by nearly fifty Higher labour costs should not be forgot- solutions and strategies. Government at the percent and the country’s road infrastructure ten either, although the statistics are not yet national, state and local levels can also help will be pushed to the limit. This is partly available for this area. It is nonetheless clear provide fertile ground for successful growth due to globalised flows of goods but also to that a growing shortage of truck drivers, by measures such as making appropriate the ageing population, which is leading to which began with the economic recovery sites available, speeding up approval proce- a rapid rise in delivery and personal trans- in the first half of 2006 and has continued dures and – in particular – by supporting port services. At the same time, environ- through its consolidation, has caused labour the training and further development of mental considerations are becoming ever costs to rise at an above-average rate. This employees. After all, in its initial forecasts more important. The development of our is sure to drive up costs by a figure in the for 2008, Fraunhofer ATL continues to logistics systems must avoid causing further billions. After all, it is not just the increased predict rapid growth at a rate of approx. sev- harm to people and our natural environ- number of transports due to the econom- en percent. ment. Avoiding traffic is the best way of ic boom that is exacerbating the lack of protecting the environment and preventing qualified personnel. The study conducted global climate change. This requires the op- by Fraunhofer ATL on the implications of Christian Kille timisation of production processes, shorter the new European driver regulations shows distances, fewer deadheads and the use of that road haulage companies can expect in- Christian Kille, Director of »Logis- more efficient engines and carbon-neutral creased costs for drivers, vehicles and annu- tics Market Intelli- fuels. None of these goals can be achieved al distance travelled totalling 9.4 percent. gence« at Fraun- without well-qualified employees who are hofer ATL, Nurem- able to deal effectively with the ever-grow- In addition, politicians are currently dis- berg, since 2003. ing complexity in the sector. And people cussing the introduction of an intersectoral with those skills will not be prepared to minimum wage. It is still difficult to quan- work for a minimum wage. tify the potential effects of the introduction

7 In Practice

... just don’t say pass

Whether skat, doppelkopf or poker, the playing cards you use in Germany are most likely to have been produced in Altenburg’s playing card factory. This well-established business also makes playing cards both for children and for board games. Freight forwarder Balter & Zimmermann is responsible for the warehousing and transport of the basic raw materials and the some 47 million games produced each year.

It is hard to imagine Altenburg without anniversary. When it was founded by the playing cards. Cards are baptised in the Bechstein brothers in 1832, a few work- skat fountain during its annual fountain ers still made the cards by hand – it was festival. The German Skat Association and not until the 1870s that the first machines Skat Court are based in the imposing cas- arrived. From 1923 until today, produc- tle next to the playing card museum, and tion has been based in Leipziger Strasse in children already start learning skat in pri- Altenburg. After being forced to close mary school. After all, the popular card down during the war, production resumed Today, the company ships out 47 million game was invented here in this town in in 1948 and the company was reprivatised games annually, the production of which is Thuringia some 200 years ago, although after the German reunification in 1991. largely computer controlled. Every hour, the manufacture of the first playing cards Since 2002, the “ASS Altenburger” brand 3,000 sheets of paper comprising three or in Altenburg goes back even further: records has been part of the international Carta- four complete games are four-colour print- first make mention of a cardmaker back mundi Group, based in Belgium. Exten- ed, cut and packed. While it is true that in 1509. sive investment and modernisation work classic card games such as skat, doppelkopf, in 2004 were proof of its commitment to rummy or canasta form the company’s core 300,000 playing cards every day the Thuringia site and recognition that business, some games are produced under The Altenburg playing card factory is not the playing card factory is one of the re- licence, based for example on films like “Pi- quite so old: in 2007, it celebrated its 175th gion’s most important employers. rates of the Caribbean”, toys such as “Bar- bie” or TV programmes like “Toggolino” for At Spielwarenfabrik Al- pre-schoolers and young children. This year, tenburg, all first prints with UEFA Euro 2008 looming, there is a are still quality-checked major focus on football. After all, Altenburg by hand. does hold the official UEFA licence for all playing cards – ranging from skat and poker right through to quartet and quiz cards.

Even playing cards follow trends Playing cards are subject to fashions and trends, as company spokeswoman Katrin Müller points out: “After Sudoku over the last few years, now it’s poker.” Superior poker cards with international symbols are printed in Altenburg on plastic rather than card. The cards need to be sufficiently robust to lie flat on the table when the player has peeked at them. Ideas for new card games come mainly from the compa-

8 In Practice

Director Peter J. Warns points out. “We Usually it’s a matter of “easy-to-transport have been commissioned to produce play- general cargo, which is always popular with ing cards for advertising purposes by virtu- haulage businesses,” says Balter & Zim- ally every high-profile company, including mermann Sales Director, Petra Golisch. Veltins, Nestlé, Coca Cola, Dresdner Bank However, there are always new and increas- and DaimlerChrysler.” ingly high demands for delicate packaging techniques in the warehouse if, for instance, Personal continuity for cooperation dice cups are being delivered or a customer It is hardly surprising that Balter & Zim- requests a specific type of packaging from mermann have also used playing cards from the card factory. MD Peter J. Warns appre- Altenburg for advertising purposes. The ciates that Balter & Zimmermann ware- company is, after all, ideally placed at the house workers “ know not only our article source. For more than 15 years, this freight numbers, but also the special requirements forwarding business has been responsible for of individual customers”. ny’s marketing department. Before going transporting (almost) everything that goes into production they are thoroughly test- in and out of the playing card factory – For him, personal continuity in the collab- ed for their suitability for the market – by paperboard, inks and pulp for the manu- oration between card factory and logistics Altenburg schoolchildren! facture of the cards – and for the logistical service provider is a key factor for achiev- handling and transport of the 300,000 cards ing “long years of excellent cooperation in 80 per cent of all the playing cards sold in that leave the factory every day. In addition, these times of quick-fixes” – and in some- Germany come from Altenburg, with the the transport and logistics service provider times difficult situations, too, such as a wholesale and retail trades being an impor- operates a warehouse for the playing card change of proprietors in both companies. tant pillar of the business. In addition, pub- factory in Löbichau, in which raw materi- “Appropriate conditions that are in tune lishing houses commission cards to be print- als and cards are not only stored but also with the market are absolutely fundamen- ed for board games, one such example picked to order. The card factory also has tal,” he believes. “But the interpersonal being “Settlers of Catan”. Playing cards are its own warehouse, although this is just a structure in everyday working relationships also the world’s oldest advertising medium “buffer” for production and logistics and for right up to management level must be right, and still a popular one, as Managing small consignments. too. Anyone who fails to establish long- standing business relationships through Spielkartenfabrik Balter & good service and personal continuity can al- Altenburg Zimmermann ways be replaced by a forwarder that charges a few euros less.” He is very pleased that the Part of Cartamundi, the world’s Transport and logistics service logistics service is “trouble free” and that he largest playing card company, the provider Balter & Zimmermann has can get on with looking after his own busi- a workforce of 100 and ten trainees. Altenburg playing card factory is ness. He and Petra Golisch at any rate have the market leader in Germany.Every Every day 105, of its own and other ve- not as yet had to pass when it comes to lo- year the company develops around hicles are used to transport 1,300 con- gistical issues. 50 new products, with 300,000 card signments via cargo handling and games leaving the factory every day. logistics centres covering an area of In 2007, 170 employees achieved a 14,000 square metres in Korbußen turnover of 26 million euros with and Löbichau. Balter & Zimmermann 47 million games sold. has been a system partner of Cargo- www.spielkarten.com Line since 1996. www.ba-zi.de

9 In Practice

Revelation through concealment Jewellery, watches, top-quality fountain pens – these and other valuable items the German Bundestag building, once said, come protected in attractive packaging that enhances the precious nature of there is “revelation through concealment” its contents. Jewellers, watchmakers and well-known key account customers – it is no coincidence that many retailers in particular entrust their valuables to presentation boxes made by Bornemann, offer their own packaging service. the worldwide procurement, warehousing and distribution of which is han- dled by Kehl-based freight forwarder Klumpp + Müller. Cheap is uncool “The current trend with jewellery boxes is In the British comedy film “Love Actu- This ritual, amusing for the audience but moving away from ‘cheap is cool’ towards ally”, Rowan Atkinson (Mr Bean) rever- irritating for the unfaithful husband, pushed superior, higher quality cases,” states Jochen ently places a gold necklace inside a red, ex- for time and struggling with his conscience Bornemann, Managing Director of Borne- pensive-looking case and puts this in turn as he buys the necklace, could be played out mann Etui GmbH, the company he found- inside a cellophane bag, into which he then in any upmarket department store. These ed in Lahr in 1991. “In 2008 we will see sprinkles metallic confetti and gold-dust days, it’s not just the gift in itself that mat- more and more lacquered boxes, or boxes with the sweeping gestures of a ballet ters; it must also be suitably wrapped to made of leather or wood with a solid frame dancer, before lovingly finishing the pack- arouse the curiosity of the recipient. As the and a protective outer covering.” Every year, age off with a carefully selected bow. artist Cristo, who has even literally wrapped with the assistance of his designer, the pres-

10 In Practice

entation box and display specialist creates boxes arrive, we store them on pallets con- al distribution, warehousing and order pick- three or four complete ranges. Even boxes taining the same items and scan them being.” With Bornemann customers not on- are subject to seasonal swings or the spirit fore placing them in storage. This ensures ly in Europe but spread throughout the of the times: in autumn, muted colours that we always know where to find which world in, for example, the USA, Bahamas, such as orange and claret are all the rage, box in which colour and size. This is im- Puerto Rico and Dubai, this is a simulta- while this spring’s dominant theme is black portant because we also order-pick con- neously exciting and challenging task. and white, closely followed by red and signments for some Bornemann customers, green. When working on designs, materi- which means putting together and deliver- Top customs expertise als and types of packaging, however, Borne- ing different types and sizes of packages, In the Far East, Klumpp + Müller works mann also likes to cater for his customers’ sometimes up to 24 pallets within just 24 with permanent agents who ship the con- special requests. Custom solutions are hours. Even so, our customer can be containers largely by sea to Rotterdam. They Bornemann’s core business. fident of zero errors.” are then transferred to barges, which take the containers to Kehl where the transport Carefully organised diversity This level of accuracy allied to other fac- and logistics service provider receives them The cases are manufactured by a long- tors played a key role in Bornemann’s de- in its own transshipment handling facility. standing partner in Asia, with the finish- cision to hand over all its logistical require- If speedy delivery is needed, the Kehl-based ing touches – logos and writing – applied ments, bit by bit, to the CargoLine part- freight forwarder will also arrange lorry directly at the firm’s headquarters in Lahr. ner. “We particularly like the quick turn- transport from Rotterdam – it is used to Bornemann also has his own warehouse around at Klumpp + Müller, and the fact handling national general cargo transport- there to store the boxes before and after that the staff in the international depart- ed by lorry via the CargoLine network in this procedure. However, the bulk of the ment are very experienced and the compa- any case. Klumpp + Müller also handles goods are stored in Klumpp + Müller’s high ny manages to deliver large quantities of goods in transit, that is to say containers go- rack warehouse in Kehl am Rhein, which boxes to our customers’ retail outlets quick- ing from the Far East directly to America has enough space for 10,000 pallets. The ly,” enthuses Sonja Janz, assistant sales rep- or Dubai, inclusive of all customs formal- Bornemann products, bulk packed in car- resentative at Bornemann. “As a result, as ities. “Klumpp + Müller enables us to con- tons, arrive in 20-foot containers from the well as imports from Asia, they have now centrate all our efforts on the development, Far East. The size of the cases ranges from taken over all the national and internation- manufacture and finishing of our products. four by four centimetres through to display What more could you want?” says a de- units. A proud Klumpp + Müller Sales Klumpp + Müller lighted Jochen Bornemann. Manager Klaus Schneider says: “When the From its site in Kehl,Klumpp + Müller GmbH & Co. KG has been a CargoLine Bornemann Etui partner since 1997. Founded in 1954, this company handles consignments Since being set up in 1991, Lahr-based by road, rail and waterway in its own Bornemann Etui GmbH has devel- multimodal cargo handling facility in oped into a purveyor of top quality Kehl. It owns a barge loading and un- boxes and display units, supplying loading facility, a container gantry traditional specialist shops as well bridge, several railway sidings, a as industry (manufacturers, shippers surface area of some 40,000 square etc.). In 2007 the company and its metres for cargo handling and ware- 25 employees achieved a turnover of housing as well as a high rack ware- 5.8 million euros. house for about 10.000 pallets. www.be-box.de www.klumpp.com

11 In brief

Magic? No, CargoLine! Eco-certification

into the shops and the packaging tak- At the start of the new year Cargo- en away by the relevant local partner. Line launched the eco-certification It was thanks to the efficient perform- of its network. By July 2008, the ance of all the CargoLiner team, group will be the first general cargo rather than to magic, that sales got off cooperative in Germany to have cer- to a punctual start. tification in the areas of environment, Nellen & Quack had a special mag- in line with DIN EN ISO 14001, ic trick up its sleeve. As a specialist in and quality management, in line with the processing of books, the Cargo- DIN EN ISO 9001:2000 including Liner from Mönchengladbach print- HACCP. The certification is being ed special price and promotional la- carried out by highly respected certi- bels on behalf of an Aachen book- fication body Moody International shop chain, stuck them on 25,000 Certification GmbH (Mönchenglad- Harry Potter novels and loaded the bach). books onto displays in accordance CargoLine partner companies have During the night of 27 October portgesellschaft mbH & Co. KG with store-specific plans. This is not for a long time shown that care for the 2007, Harry Potter would have got his (Oppurg), partner companies of Car- a job for just anybody; Nellen & environment and the freight forward- seventh volume, “The Deathly Hal- goLine loaded up their brooms, sor- Quack trained its staff specially, took ing business are not mutually exclu- lows”, into the bookshops simply by ry, lorries. In a meticulously planned particular safety precautions and in- sive. Paperless handling, transport using a magic spell, floo powder or a operation organised by Amm, they troduced quality checks: the chief bundling, route optimisation, avoid- broomstick. In Germany, on the oth- delivered 106,840 copies packed on storekeeper always extracts twelve ance of deadheads, use of biodiesel er hand, Carlsen publishing house 386 Europallets to branches of book- from every batch of 250 assembled and fuel-efficient trucks, driver train- had to rely on carriers to deliver three shop chains Weltbild and Bertels- displays, checking them for EAN ing, power generated by solar collec- million books to the shops on time, mann DER CLUB throughout Ger- numbers, correctly affixed price tors, waste separation, biological wa- bringing pleasure to Harry Potter fans many, as well as Austria and Switzer- labels and contents. Once he is satis- ter treatment in washing bays – all with the “final instalment of magic” land. In the process, numerous fied that everything is in order, he this and more is standard for Cargo- at precisely one minute past midnight. branches took advantage of the mag- closes the displays, attaching quality Liners. The effect of environmental Led by CargoLiner freight forwarder ical value-added product ServiceLine, seals to all four sides. Only then can certification will be to make standard Amm (Konradsreuth) and commis- specific to CargoLine, which guaran- the consignments leave the ware- practice official and, regarding con- sioned by L+ T Logistik und Trans- teed that the goods were brought right house. signors, transparent.

Truck-sized Europe close at hand bearhug During the night of 29 February, CargoLine reached another milestone in Would you like to make someone its 15-year history: to enable it to handle a significant increase in the number happy? And do good at the same time? of international transport consignments more efficiently and to make room Then why not follow the example of for further growth, the general cargo cooperative brought a solely European CargoLine partners ABX (Lahr and hub on stream in Bad Hersfeld. The 3,000 square metre hub is capable of han- Magdeburg), A.S. Steinen, Jeschke dling approximately 300 tonnes. This expanded capacity means that more re- (Hamburg), Klumpp + Müller (Kehl), gions with low consignment rates can be served daily; 50 gates will also allow Koch (Osnabrück), Köster + Hapke further international partners to be connected as planned. The hitherto mixed (Hannover-Sehnde), Lebert (Baien- hub in Eichenzell near Fulda will be kept as a national cargo handling centre. furt), Nellen & Quack (Mönchen- Safe handling of the consignments is ensured by state-of-the-art IT such as gladbach), Gaston Petersen (Kiel), camera surveillance inside and outside the facility, incoming and outgoing lor- Sander (Rostock), Schmidt-Gevels- foundation proceeds of around 3,340 ry checks oder inspections, and integrated interface control by means of bar- berg (Schwelm), Spetra (Großbeeren), euros from the sale of 522 model code scanning. The barcode-supported package tracking system enables each Streit (Obertraubling), and Wackler trucks. Amongst other things, this consignment to be continuously tracked, all the way to status report and elec- (Göppingen and Radebeul) and buy foundation funds facilities for serious- tronic archiving of proof of delivery – even abroad. an original 1:87 scale CargoLine ly and terminally ill children. For more Bärenherz (“bear’s heart”) model truck? information on Bärenherz and how At the end of 2007, the partnership to purchase the model trucks, visit was able to donate to the Bärenherz www.cargoline.de/profil/baerenherz.

12 In brief

One group – one Creature comforts online profile Streit cargo systems had the oppor- Since 1 January, CargoLine’s 45 na- tunity to provide a transport consign- tional partner companies have been ment with creature comforts recent- instantly recognisable as one group on ly: five Przewalski horses, thought to the Internet as well: interested parties have been extinct in the wild since are greeted by the same basic design 1970, were re-introduced to their and identical menu structure on every original homeland of Kazakhstan. single partner website. At the same For this worthwhile cause, end the time, the partners’ new websites offer CargoLine partner provided Hella- them sufficient freedom to present brunn (Munich) and Nuremberg their company in the usual way. The zoos, which had bred the wild animals group thus succeeds in being the first in captivity, with a swap body free of archetypal horse could be settled in- the animals into the Tennenlohe For- general cargo cooperative to appear on charge for the journey to Frankfurt to their new home, they first had to est nature reserve near Erlangen, the Internet as a single brand across all Airport and took special transport be prepared for their new life in the where natural conditions resemble the partner companies, while retaining the crates to the loading stations. By the wild. It was precisely with this in open plains. The relocation thus went identity of each individual partner. way, before the closest relatives of the mind that in 2003, both zoos released smoothly.

Building boom down to strong growth The latest groundbreaking ceremony Good to walk was in Wilsdruff near Dresden on 16 Does office work make you put on January 2008. On a 38,000 square weight? Not if you work for Interfracht! metre site Wackler is building a 6,400 On 13 September 2007, employees at square metre high rack warehouse, a the Swiss CargoLine partner tried out 5,800 square metres cargo handling their new promotional gift, a pedome- depot with 84 gates, and an office ter, and organised an “Interfracht on block, scheduled to be completed by the move” day. That day, some 100 September. Investment amounts to colleagues walked a respectable 550,000 around 13 million euros: this new steps, or 550 kilometres: they took the building will enable Wackler to com- stairs instead of the lift, they visited bine several warehouses in the region colleagues at their desks instead of e- in order to create room for further mailing or phoning. Not only was that growth. good for the circulation and the figure They turned the first sod: Wackler branch manager Markus Hecker, senior partner These latest projects carry on essen- – for every kilometre Interfracht do- Günter Schwarz, district administrator Bernd Greif, Wilsdruff mayor Ralf Rother, construction manager Bernd Kneib, and Wackler managing director Oliver Schwarz (f.l.t.r.). tial work to expand capacity, which nated CHF 1 to Basel’s home for the started in 2007 with ABX (Lahr), blind, making a total of CHF 550 In the past few months, three Car- general cargo into the CargoLine net- Sander (Rostock) and Spetra (Berlin) (344 euros). This amount will help goLiners have celebrated topping-out work every month. Apart from rapid (cf. CargoTime 2/07) and will con- fund activities for visually impaired and ceremonies. In summer 2007, freight handling, the advantage of bundling tinue at several sites in 2008. blind pensioners. forwarder Schäflein moved into a consignments in the cross-docking 7,000 square metre cargo handling station is that inner-city traffic, and warehouse and 1,500 square metre the CO2 emissions it produces, are Double-digit growth office in Röthlein (Schweinfurt). This reduced. For the seventh year in a row, CargoLine was able to increase turnover building work was necessitated by At the start of November Bursped and number of shipments in 2007. This increase was all due to organic strong growth and the requirement moved into a 13,500 square metre growth. The figures in detail: for all the companies in the Schäflein freight forwarding facility in Ham- Turnover in euros 1.2 billion (+ 12.2 percent) group to be combined on one site. burg’s Halskestraße equipped with Employees 6,400 In October 2007 Finsterwalder opened underfloor drag chain conveyors and Number of partners 46 a 40,000 square metre logistics facil- state-of-the-art video surveillance. (of which shareholders) 15 ity in Halle, which functions, among Lorries are checked in and out at 140 Number of domestic daily line hauls 1,158 other things, as a cross-docking sta- loading gates – enough for the ap- Number of swap bodies 4,136 tion for one of Germany’s biggest proximately 3,500 general cargo con- chains of DIY stores. The freight for- signments coming in to and going Number of trucks 3,744 warder feeds around 3,600 pallets of out of the company on a daily basis. Number of shipments 9.7 million (+ 14.1 percent)

13 International

On time through Wallachia Unimasters relies on western quality standards and values for transport founder Bozhilov: “Serbia’s road network is between Bulgaria and Central Europe. better developed but it’s not part of the EU. This means that lorries are subject to time-consuming border controls. Any time gained by using the Serbian motorways would be cancelled out by red tape.” The former captain is critical of the attitude of fellow countrymen to the business: “Too many transport companies are set up as a quick earner,” according to Bozhilov, “and quality often lags behind.” Bozhilov clear- ly distances his company from the sort of Scenic views, but few newcomers who tend to operate on the streets – Romania is edges of legality: he does so by placing par- the bottleneck of the ticular emphasis on a code of values en- Balkans. compassing integrity, fairness, trust, team- Investors have been committed to Bulgar- firmly convinced that “the future belongs work and quality consciousness in dealings ia as a production site for years. German to medium-sized networks that, just like with customers. Such commitment does companies in particular are building facto- Unimasters, attach great importance to not go unnoticed in Bulgaria: financial ries and simultaneously benefiting from quality”. weekly “Kapital” recently nominated Uni- Bulgaria’s good education system and low masters as one of Bulgaria’s “business super- wage levels. German firms have long been Romania, a bottleneck brands” alongside blue chip organisations a major source of finance in the land of the Bulgaria is the hub of the Balkans, the roads like American Express and Hewlett- Black Sea; Germany is still number one in are well constructed and the route to Cen- Packard. external trade with Bulgaria today. More tral Europe, seen as a pan-European trans- than half of all exports come from North port corridor, is being developed to the Basic values for success Rhine-Westphalia, Bavaria and Baden- tune of many billions of euros. Neverthe- “I firmly believe in such values,” says Württemberg. less, the route to the west and back is not Bozhilov. “Things are changing very rap- an easy one: “With its narrow roads, Ro- idly in Bulgaria – this is why young peo- Set up in 1990, Varna-based full-service lo- mania is a bottleneck,” declares the firm’s ple especially need guidance.” Over the gistics company Unimasters Logistics plc is years he has built up a permanent work- one of the Bulgarian companies contribut- Unimasters Logistics force, which sets great store by these values ing to this busy exchange of goods. Its sub- in terms of customer service. They can be sidiary Unimaster FreightXpress travels to Unimasters Logistics plc started out relied upon. So, for example, they will pull CargoLine partners Heinrich Koch Inter- in 1990 as a maritime freight busi- out all the stops to ensure every e-mail is nationale Spedition in Osnabrück and ness. Today, the company provides answered within two hours at the latest. Franz Lebert & Co. in Kempten twice a transport by land, water and air as Such commitment is a reward for the for- week. The cargo then goes from Osnabrück well as integrated logistics solutions. warder’s passion: set up immediately after to north Germany, Scandinavia and Great It has around 300 employees and op- the collapse of the socialist system, his busi- erates branches in Varna, Sofia, Bour- Britain, and from Kempten to southern ness – originally a shipping company – has gas and Rousse (Bulgaria), and Europe. In reverse, Unimasters FreightX- become one of Bulgaria’s biggest logistics Bucharest and Constanta in Roma- press, the official CargoLine partner for companies, offering first and foremost in- nia. In 2007, the company achieved Bulgaria since 2007, takes general Cargo- turnover of EUR 36.1 million. tegrated logistics solutions such as supply Line network loads back. So why Cargo- www.unimasters.com chain management, 3PL and warehousing Line? Because founder Nikolai Bozhilov is alongside transport by land, water and air.

14 International

Intensive trainee mentoring In the beginning Political circumstances have changed significantly since the firm was set up. The end of martial law and the collapse of socialism was the parcel in Poland were followed firstly by the market economy, then EU entry and finally Labatra has evolved from a parcel service provider during Poland’s period of the Schengen Agreement. “We are still martial law to an internationally successful freight forwarding business. aware of changes in Poland,” says Klaudia Janus-Lazar. Many, mainly well-educated, Poland, early Eighties: the country is in a From parcel to logistics service Poles are moving away – most of them to state of emergency. Workers from the Lenin provider England, Ireland or Scandinavia, where shipyard in Gdansk are on strike; food and Over the years, the company's core business wages are better. Although industry at home medical supplies are scarce, martial law has moved towards freight forwarding services is now increasing wages, it is still hard to been imposed. In the midst of these circum- and procurement and warehousing logistics, find experienced and qualified staff. This is stances, the Germans offer a wave of assis- whilst the carrier’s principal office relocat- why it is especially important for Labatra tance: they send millions of aid parcels east- ed to Poland, and Labatra Sp.z o.o. took its to retain its own permanent staff and look wards. By no means all of these reach their place alongside the old company. Today, after its juniors: the company therefore destination, however: some of the relief the Lazar-Labatra Group is represented at funds the training and studies of employ- supplies sent to the east via the Red Cross five Polish sites and counts automotive sup- ees in Poland. or churches are confiscated by the military pliers in Poland among its customers, as or shared out among minions. What’s more, well as Polish food producers and, among many a consignment is simply opened at others, Italian sanitary product manufactur- the post office, its contents pilfered – and ers. The company now has 292 employees a neatly packed brick delivered to the ad- in Poland. dressee. As a result, Barbara Lazar, who had left Poland for Germany in the mid- Customers appreciate the fact that Lazar- 70s, had the idea of founding a private Labatra belongs to the CargoLine network: company and, with official permission, de- “Being connected to the central CargoLine livering the parcels to her homeland using hub means that we can offer our customers a privately organised network, bypassing an optimum solution, not just in Germany government agencies there. A private par- but also throughout Europe,” says a de- cel service provider, in other words, long lighted Klaudia Janus-Lazar, a partner in the before the opening-up of the post office company. “The cooperation’s new Euro- monopoly. pean hub is also the best way to ensure the expansion of the existing European net- Labatra work. This way we can all work together to make Europe accessible to our customers.” The Labatra freight forwarding com- But there is another reason why Lazar-La- pany was set up in 1983 to take aid batra likes being part of the general cargo supplies to Poland.Today, Lazar-Laba- cooperative: the medium-sized, independ- tra is divided into four individual ent, Europe-oriented partners of the group companies employing 292 people in are on an equal footing. Poland and another 91 in Germany. Labatra operates five branches with a total cargo handling and warehousing area of 9,300 square metres in Poland’s commercial centres. Warsaw's "Palace of Culture and Science" is a www.labatra.pl symbol for Poland's long-standing culture of education and research.

15 Strategy

A hot topic – network security at CargoLine

The logistics sector is in a state of constant change - companies are taken over, lows us to see very quickly if one of our customers‘ needs change. The winners will be those freight forwarders who partners has not performed as expected. can respond flexibly and efficiently to these changes and are also comfortable Then we can react quickly and make the with operating well-structured, secure networks. In the following interview, necessary changes. On 1st March, we also Jörn Peter Struck, Managing Director of CargoLine, explains why he believes welcomed a full-blooded key account man- the cooperative is well positioned in this respect. ager on board again – Rainer Krebs. He will push forward the systematic acquisition Mr Struck, Kühne + Nagel’s and DSV’s What does that mean specifically? and management of large customers, as well latest coup has really stirred things up at Let’s start with long-term loyalty. Very re- as providing greater support for individual the general cargo cooperatives System cently, all our partners signed the revised partners in their sales activities. Alliance and IDS. What effect will it have franchise contract. Through this, we have on CargoLine? extended the statutory period of notice for What is unusual about that? Well, the old IDS was a competitor we knew termination of the contract on the part of Key account management is actually quite well. We don’t know the new IDS yet but it CargoLine, but we have also significantly unusual for general cargo alliances, so we will be heavily dominated by Kühne + Nagel increased the period of notice for our part- are taking a pioneering role in this area. In and be in a different league from the old ners. So what does that mean? Firstly, it 2007, we were the only general cargo co- company. That’s what we have to be pre- means we have given our partners more se- operative to feature in the Top 10 for “im- pared for. As far as consignments and qual- curity; secondly, it means our partners have age ranking” produced by Logistik inside. ity are concerned, carriers like us will be ask- made a clear commitment to CargoLine. And although we have noticed over the ing themselves the same questions: will IDS This has taken off a great deal of the pres- past two years that greater awareness of our be able to maintain its independence? How sure here for the next three and a half years. alliance and a better image have led to us much of the closeness to medium-sized cus- But this subject is very closely tied in with being invited to participate in a greater tomers will be left when all is said and done? the concept of business security, because number of tenders – we want more. We How quickly and to what extent will it be the better our partners' balance sheets and want to open up new sectors, regions and possible to grow without damaging the qual- the more successful our network, the less customers systematically. To this end, it ity of the consignment handling? Will Sys- temptation there is to join another alliance helps to have key account management tem Alliance be capable of filling the gaps or sell out to a large concern. handling all the threads so that customers created in its partner network? have just one central contact, not 45, and But surely business security is easy to one collective invoice, not 45. And of course: will CargoLine do every- achieve, isn’t it? After all, the logistics thing better? sector is booming! Jörn Peter Struck (laughs) Of course! But no, seriously, these And yet despite this, insolvencies among are questions we have also asked about our freight forwarders were twice the German Jörn Peter Struck has own products and services. And Cargo- average in 2007! So it can’t be that easy, can been CargoLine’s Man- Line’s answer is clear. Our overriding aim it? Personnel costs are rising due to the aging Director since July 1, 2006. Prior to is not market dominance at any cost, but shortage of drivers, there are hidden cost joining the general instead network security achieved through factors such as pallet exchange or anti-ter- cargo network, the leadership in terms of quality, clear market ror measures. That’s why we have intro- 43-year-old held several executive po- positioning, a firm business foundation and duced a risk management system for our sitions at both large and medium- ensuring the long-term loyalty of our most- partners. They send us key data on a reg- sized logistics companies. ly medium-sized customers to the network. ular basis during the fiscal year and this al-

16 Strategy

Is that what you were talking about ear- lier when you mentioned clear market positioning? Yes, key account management and with it the clear definition of the customers and sectors we want to address are an element of this positioning. But of course there is much more to it than that. It is an acknowl- edgement of the importance of medium- sized companies and striving to attain leadership in terms of quality rather than market dominance. We want to remain THE so many heterogeneous, independent I think that we owe that to ourselves and leading alliance of medium-sized freight- partners? to our customers. But what we want to re- forwarders for quality; the partnership We have defined uniform quality standards tain at all costs is the individuality of each which can understand and meet the needs or minimum requirements relating to our partner, because that is one of our great of both mid-sized and large customers processes and IT equipment. All our partners strengths. At the same time, however, we through its innovative structures and pro- have to fulfil these criteria and we inspect have to put comprehensive, coordinating ducts. Throughout Europe. them regularly to ensure the conditions are structures in place in order to meet the being met. Companies that do not meet these needs of large and potential customers and Does that mean you would like to broad- minimum requirements simply cannot re- protect our partners in the network. That en the alliance’s base in future? ceive a franchise. We are also certified na- is why we launched a new process last year Not necessarily. Many of our partners are tionally up to the level of local transportation known as MoCA. Please dont get it con- specialised in specific sectors. Nellen & in accordance with DIN EN ISO 9001:2000 fused with the coffee, although it is a hot Quack, for example, are specialists in the including the HACCP concept. That is an topic – MoCA stand forModular CargoLine processing and transportation of books as enormous achievement, which virtually none Architecture. This process is intended to well as food products, Balter is an expert in of our competitors have matched. Further- help us react faster to future challenges in pharmaceuticals, Hinterberger in chemi- more, since the start of the year, we have the logistics business. We use it to analyse cals. If a specific product requires the in- been working on gaining environmental cer- existing administrative and operative volvement of all partners and the definition tification of our network in accordance with processes, identify areas that need chang- of standards and roles for them, we will DIN EN ISO 14001. When the process is ing and standardise process flows and the discuss that and implement it if necessary. complete in the middle of this year, we will IT support they require. But it is currently much more important to be the only general cargo alliance to be cer- concentrate on marketing with greater en- tified both in terms of quality and environ- It sounds as though CargoLine is current- ergy in the areas where we are already mental standards! And that is not just on the ly very busy with its own affairs … strong. Of the products we provide, this national level – both certifications also include Obviously, MoCA requires a great deal of relates most strongly to ServiceLine, which international partners. Last but not least, we attention. But once we have tightened up offers services such as free delivery to the have aligned our partners’ security policy our processes, we won’t have to worry about place of use, unpacking and the removal of with the ISO 27001 security standard. That them again in future. That is an important packaging – as well as the fact that we can means we have identified potential security step to achieving even greater efficiency. And offer some of our products as cross-border risks, eliminated them where necessary and anyway, now is a good time to invest a little services. As we speak, we are working on a produced checklists for emergencies in order time in ourselves. We are doing well and can new product in precisely this area. to ensure the highest level of data security for afford the time so that we will be well pre- our customers at all times. And of course, all pared when times get harder. By the way, I You put a very strong emphasis on the these factors contribute to our standing and was delighted that so many of our partners’ aspect of quality. Yet CargoLine has credibility in terms of network security. employees volunteered to help in the MoCA 45 domestic partners and about anoth- working groups. That means that they were er 25 abroad. How can you ensure ho- So CargoLine is armouring its network pleased to take on this additional work for mogeneous quality structures throughout with ever stronger structures? their own companies and for CargoLine.

17 XXXXXXXCommentary

Farewell to today’s pallet exchange programme

At the moment, Germany is intensively Large cost – small margin procuring replacement pallets are covered discussing an end to the current practice of Each year, the CargoLine network moves either in part or in full. pallet exchange. Should it follow the ex- nearly four million pallets and 300,000 amples of Denmark, Italy and Belgium and mesh pallets - that equates to 4,300,000 x It would be even simpler if the cost of the abolish the procedure completely? Or in- procurement costs, inspections at points of pallet, as part of the packaging, was includ- troduce a charge as Switzerland has done? contact, pallet management in the form of ed as part of the price of the product from Indeed, is there any justification for end- staff and software as well as a large num- the outset. There would then be no need ing the pallet exchange system at all? ber of repairs, lost or stolen pallets and costs to return pallets at all and the recipient for disposal. For a medium-sized freight could sell on the acquired pallets. Whatever the conclusion of the debate – forwarder, these items can quickly add up the pallet will live on as reusable packaging! to 250,000 euros per annum. A company Kimberly-Clark Germany presented a third However, we still believe that the status quo operating with the usual industry margin option at the DVZ pallet symposium in will have to change in some way or other. of three percent needs to generate revenues Hanover in January. The manufacturer of The fact is that the pallet exchange system of 8.5 million euros to cover this amount hygiene products from Koblenz explained is simply not working and that non-ex- alone – not considering all the other costs! that it had outsourced all its pallet hand- changed pallets, lost or stolen pallets etc. Bearing in mind the value of a pallet, these ling activities to an external service compa- are being charged to freight forwarders de- costs are simply not justified in a sector ny. In doing so, it had been able to reduce spite sector agreements to the contrary. This with low margins and in which insolven- its stock of pallets by 50 percent – but could is even more frustrating, as a pallet is not a cies are running at twice the average rate in still be certain of always having the num- transport container, but a part of the pack- Germany. ber of pallets it required in the right place, aging. And packaging is not the concern of at the right time and in the agreed quality. the transport business; its job is to transport But what would be a fair solution? Essen- cargo. tially, what is needed is a shift in thinking. The above examples show how it could be Both the consignor and the freight for- possible to distribute pallet costs more fair- warder should no longer treat pallets as ly in future. So the planned exit of freight transport containers but as what they ac- forwarders from the national pallet ex- tually are: part of the packaging. That would change system is far from being a worst mean the consignor being responsible for case scenario for the transport sector. It is providing pallets – or can you imagine send- simply about distributing costs more equi- ing a parcel but asking the delivery com- tably. Let’s join hands and tackle this prob- pany to bring you the box beforehand? lem together!

How to keep charges fair But how then could consignors keep their costs under control? Like drinks manufacturers who sell their products to retailers in crates that require a deposit, manufacturers in other sectors could introduce a pallet deposit for their customers. If the recipient returns the pallet, the deposit is re- funded. If not, the manufacturer’s costs for

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Postcode 0.... Heinrich Koch Internationale A.S. Speditions-GmbH INTERFRACHT-TOLIMPEX AG L. Wackler Wwe. Nachf. GmbH Spedition GmbH & Co. KG 79585 Steinen/Baden CH-4132 Muttenz 01445 Radebeul 49076 Osnabrück phone +49 (0) 76 27/7 02-0 phone +41 (0) 6 13 78 18 18 phone +49 (0) 351/8 40 86-0 phone +49 (0) 5 41/1 21 68-0 8.... Spedition Maier AG Balter & Zimmermann Spedition 5…. Hinterberger GmbH & Co. KG CH-8262 Ramsen GmbH TLC Transport & Logistik Spedition u. Logistik phone +41 (0) 5 27 42 81 00 07554 Korbußen Colonia GmbH 84503 Altötting SETTO spedition a.s. phone +49 (0) 3 66 02/591-0 50997 Cologne phone +49 (0) 86 71/50 64-0 CZ-251 01 Rˇíˇcany Jazˇlovice phone +49 (0) 2 21/9 36 57-0 Finsterwalder Transport und ABX LOGISTICS (Deutschland) phone +42 02 22 80 22 22 Logistik GmbH Gustav Helmrath GmbH & Co. KG GmbH SETTO spedition a.s. 06112 Halle 55543 Bad Kreuznach 85716 Unterschleißheim CZ-627 00 Brno phone +49 (0) 3 45/12 28-0 phone +49 (0) 6 71/88 08-0 phone +49 (0) 89/3 17 08-0 phone +42 02 22 80 22 22 1…. Spedition Balter GmbH & Co. KG Honold International GmbH Otto Hansen & Co. a/s SPETRA Spedition & Logistik GmbH 56218 Mülheim-Kärlich & Co. KG DK-7100 Vejle Berlin phone +49 (0) 26 30/98 61-0 86444 Affing-Mühlhausen phone +45 79 42 99 99 phone +49 (0) 82 07/96 06-60 14979 Großbeeren Leopold Schäfer GmbH, Spedition Mory Group S.A. phone +49 (0) 3 37 01/31-0 57290 Neunkirchen Lebert + Co. GmbH Internationale F-93 507 Pantin Cedex Hans Sander GmbH & Co. KG phone +49 (0) 27 35/7 89-0 Spedition phone +33 (0)1 49 15 47 00 18146 Rostock Schmidt-Gevelsberg GmbH 88255 Baienfurt Englmayer Hungaria Kft. phone +49 (0) 3 81/6 67 72-0 Internationale Spedition phone +49 (0) 7 51/40 01-0 H-2051 Biatorbagy 2…. 58332 Schwelm Franz Lebert + Co. Intern. Spedition phone +36 23 53 08 70 KG Bursped Speditions GmbH & Co. phone +49 (0) 23 36/4 99-0 GmbH + Co. KG Brigl Spedition 22113 Hamburg 6.... 87437 Kempten I-39100 Bozen phone +49 (0) 40/7 31 23-0 ABX LOGISTICS (Deutschland) phone +49 (0) 8 31/7 02-0 phone +39 04 71 24 61 11 Jeschke Spedition GmbH GmbH Franz Lebert + Co. Intern. Spedition GRUBER Logistics SpA 21129 Hamburg 63128 Dietzenbach GmbH + Co. KG I-35127 Padua phone +49 (0) 40/7 33 54-0 phone +49 (0) 60 74/3 07-0 89155 Erbach phone +39 049 8 28 70 00 phone +49 (0) 73 05/1 74-0 Gaston Petersen Spedition GmbH KISSEL Spedition GmbH GRUBER Logistics SpA 24145 Kiel 63811 Stockstadt 9…. I-37139 Verona phone +49 (0) 4 31/69 60 97-0 + 6 92 67 phone +49 (0) 60 27/40 38-0 Amm GmbH & Co. KG Spedition phone +39 045 8 51 55 00 90451 Nuremberg BHS Spedition & Logistik GmbH STG Logistik GmbH Larioexpress Forwarding & Logistics Srl 66450 Bexbach phone +49 (0) 9 11/6 42 58-0 28197 Bremen I-22070 Montano Lucino (CO) phone +49 (0) 68 26/9 35-0 Streit cargo systems GmbH phone +49 (0) 4 21/59 52-0 phone +39 031 3 38 91 11 Mannheimer Transport-Gesellschaft 93083 Obertraubling 3…. Rotra Forwarding BV Bayer GmbH phone +49 (0) 94 01/96 29-0 Carl Köster & Louis Hapke GmbH NL-6984 AA Doesburg 68169 Mannheim Georg Graßl GmbH Spedition + Co. KG phone +31 (0) 3 13 48 01 99 phone +49 (0) 6 21/32 21-0 94447 Plattling 31319 Sehnde Labatra Sp. Z. o. o. phone +49 (0) 99 31/91 57-0 phone +49 (0) 51 32/8 22-0 7.... PL-43-187 Orzesze-Zawisc L. Wackler Wwe. Nachf. GmbH Spedition Amm GmbH Spedition Kunze GmbH phone +48 (0) 32 32 41 940 73037 Göppingen 95176 Konradsreuth 33602 Bielefeld Geodis UK Ltd. phone +49 (0) 71 61/8 06-0 phone +49 (0) 92 92/9 58-0 phone +49 (0) 5 21/5 83 05-0 UK-High Wycombe, CargoLine Heilbronn Alfons Schäflein GmbH ABX LOGISTICS (Deutschland) Bucks HP12 3TW c/o CargoLine GmbH Internationale Spedition GmbH phone +44 (0) 14 94 44 65 41 phone +49 (0) 60 74/85 08-0 97520 Röthlein 34117 Kassel phone +49 (0) 97 23/90 69-0 phone +49 (0) 5 61/10 09-0 Spedition Kunze GmbH 76131 Karlsruhe John Spedition GmbH phone +49 (0) 7 21/37 21-0 36124 Eichenzell International partners connected phone +49 (0) 66 59/9 72-0 KLUMPP + MÜLLER Kehler to the hub Kraftverkehr GmbH & Co. KG ABX LOGISTICS (Deutschland) G. Englmayer Spedition GmbH 77694 Kehl A-2333 Leopoldsdorf near Vienna GmbH phone +49 (0) 78 51/87 00-0 39106 Magdeburg phone +43 (0) 2 23 57 30 73-0 phone +49 (0) 3 91/53 78-404 ABX LOGISTICS (Deutschland) G. Englmayer Spedition GmbH GmbH 4.... A-4600 Wels 77933 Lahr phone +43 (0) 7 24 24 87-0 Nellen & Quack Logistik GmbH phone +49 (0) 78 21/99 68-0 & Co. KG Jöbstl & Co CargoLine GmbH 41066 Mönchengladbach Maier Spedition GmbH & Co. KG Logistik und Transport GmbH Waldstraße 37/18 phone +49 (0) 21 61/6 69-0 78050 Villingen A-8142 Wundschuh D-63128 Dietzenbach phone +49 (0) 77 21/2 08-0 BTG Feldberg & Sohn GmbH & Co. phone +43 (0) 31 35 501-0 Phone: +49 (0) 60 74/85 08-0 46395 Bocholt Hermann Maier Spedition KG Transport GILLEMOT N. V. Fax: +49 (0) 60 74/85 08-30 78224 Singen phone +49 (0) 28 71/99 70-0 B-1910 Kampenhout Email: [email protected] phone +49 (0) 77 31/8 28-0 phone +32 (0)16 66 47 00 Internet: www.cargoline.de