February 13-16, 2011
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February 13-16, 2011 MGM Grand Hotel Las Vegas, Nevada For more information or to register, visit www.franchise.org or call 202/628-8000 2011 51st IFA Annual Convention: What’s Inside Building the Future Together Dear Franchise Colleagues: Convention Committee .....2 As the economy begins to improve, the franchise industry Schedule At-A-Glance ........3 is poised to regain its momentum for growth. Will you be ready? Convention Sponsors .........4 Kenneth D. Walker, CFE At the 2011 IFA Annual Convention, you’ll find solutions to Sunday Highlights ...............5 some of your most pressing issues, best practices from your peers and industry experts, and new research and business • WFC Leadership benchmarking data available only through IFA. All of this and Conference multiple networking opportunities will arm you with the tools you • New Member/First Time need to position your company for the future. Attendee Reception • Taste of Franchising This year’s highlights include: Solutions: Monday Highlights ..............6 The popular Executive Business Solution Roundtables return this year where successful franchise business leaders will share • Summits best practices to help you take the right steps to leverage the improving • Concurrent Educational economy. You can also choose from over 30 educational sessions, Sessions summits and mini-super sessions designed to help you stay abreast of the latest trends and information in the areas of franchise relations, management Tuesday Highlights ...........10 and leadership, financing, multi-unit growth, franchising overseas, franchise • Concurrent Educational development, social media and more. To learn more, go to pages 7-13. Sessions Networking: The famous Taste of Franchising highlighting IFA member brands • Business Solution returns again this year to kick-off the convention and the Closing Gala featuring Roundtables Hosted by live entertainment will conclude the event. Multiple receptions scattered Franchise Executives throughout the convention schedule provide ample time for fun, entertainment and networking. Wednesday Highlights .....12 Research: Want to learn more about your franchise sales, lead costs, franchise • Business Solution training and support costs compared to other franchisors? Want to compare Roundtables Hosted by same store sales and other functions? The first-ever Franchise Benchmarking the Supplier Forum Report will be unveiled at the convention to answer these and many other • “Mini” Super Sessions questions you have about how your company stacks up with others. In addition, • Closing Gala exclusive new data will be revealed to showcase the economic impact of franchising and provide a look into how the industry will perform in 2011. General Sessions & Networking Receptions ....13 Keynote Speakers: The 2011 convention will continue the tradition of securing • Opening General Session, leading experts in technology, management and leadership. We will soon Tuesday Super Session, confirm this year’s general session keynote speaker so stay tuned for the big Wednesday Super Session, announcement. Wednesday Lunch & The Industry’s Premier Exhibit Hall: The 51st IFA Annual Convention features General Session a comprehensive Exhibit Hall showcasing the industry’s top solution-oriented • International Reception companies serving the franchising community. Nearly 200 companies will be • WFC Networking waiting for you in Las Vegas to help chart your pathway for the future. To see our Reception current list of exhibitors, go to page 14. Exhibits .................................14 The IFA 51st Annual Convention is a must-attend event. Attendees consistently give the conference high marks for overall excellence. FranPAC Events ...................15 Join us. You will be glad you did. Convention & Registration Information ..........................15 Sincerely, Kenneth D. Walker, CFE Chairman & CEO, Driven Brands, Inc. IFA Chairman of the Board 1 IFA’s 51st Annual Convention - Franchising: Building the Future Together Register at www.franchise.org 2011 Convention Committee We’d like to thank the members of the 2011 Convention Committee for lending their time and expertise to developing this year’s program. CHAIR Jack Earle, Managing Partner, Earle Enterprises LP (McDonald’s Franchisee) VICE CHAIR Jon Luther, Executive Chairman of the Board, Dunkin’ Brands Jack Earle Ken Bartell, Owner, ServiceMaster of Redmond, OR Ken Colburn, President, Data Doctors Franchise Systems, Inc. Jerry Crawford, CFE, President, Jani-King International, Inc. Maria D’Ambrosio, Senior Director, Inclusion & Diversity, Choice Hotels International Ron Feldman, CFE, CEO, Siegel Financial Group Rocco Fiorentino, CFE, President, Swiss Farm Stores Sherri Fishman, President, Fishman Public Relations John Fitzgerald, CFE, Principal, Gray Plant Mooty Mark Forseth, VP & Assistant General Counsel, Marriott International Evan Hackel, President, Ingage Consulting Rosemarie Hartnett, CFE, President, Abrakadoodle Remarkable Art Education Mariana Huberman, Owner, UPS Store of Washington, DC Joyce Mazero, Partner, Haynes and Boone, LLP Kerry Olson, CFE, Vice President-Legal, International Dairy Queen Scott Pressly, CFE, Managing Partner, Van Ness Capital Advisors Michael Seid, CFE, Managing Director, MSA Worldwide Eric Stites, CFE, President, Franchise Business Review Mary Thompson, CFE, President, Mr. Rooter, The Dwyer Group Kenneth D. Walker, CFE, Chairman & CEO, Driven Brands, Inc. Jason Zickerman, CFE, President & CEO, The Alternative Board (TAB) IFA’s 51st Annual Convention - Franchising: Building the Future Together Register at www.franchise.org 2 MY ONdA , FEBRuARY 14 Schedule At-A-Glance (continued) 9:00 am – 12:00 n .................... International Summit – Track Two 9:00 am – 12:00 n .............................................. Financial Summit SYatuRdA , FEBRuARY 12 9:00 am – 12:00 n .......................................... Technology Summit 9:00 am – 12:00 n ........................................New Markets Summit 8:00 am – 10:00 am...................................... ICFE Registration 9:00 am – 12:00 n .................Elements of Successful Franchising 8:30 am – 5:30 pm...............................ICFE Special Sessions: 10:00 am – 12:00 n ......................................... Awards Committee • Financial Bootcamp 10:00 am – 12:00 n ............... Social Sector Franchise Task Force • FRAN-GUARDTM 10:00 am – 12:00 n .............................. FRAN-GUARDTM Seminar • Principles of Franchise Management 11:30 am – 12:30 pm .............................. FranPAC VIP Reception • Franchise Relations Clinic 12:30 pm – 2:30 pm ......... Opening General Session & Luncheon 12:00 n – 1:00 pm ............... ICFE Special Sessions Luncheon 7:00 pm .................................IFA Executive Committee Dinner 2:45 pm – 4:15 pm............................ CONCURRENT SESSIONS • Developing High Performance and Fun Franchisee Peer Groups • Developing an Effective Franchise Support Organization • Super Charge Your Franchise Advisory Council • Franchise Agreement Top Ten SuY NdA , FEBRuARY 13 • How to Help Franchisees Drive Profitability • Emerging Franchisors Share All 7:30 am – 9:30 am ..........Educational Foundation Board of Trustees • Best Practices in Training 7:30 am – 8:00 pm ..........................................................Registration • How to Refresh, Protect & Enhance Your Brand 8:00 am – 5:00 pm ......................................................... Press Room • Franchise Development Strategies for the New Normal 8:00 am – 9:30 am ....................Finance, Audit & Budget Committee • Franchisee Engagement: Dissecting the Key Performance 8:00 am – 10:00 am.............................................VetFran Committee Drivers in Your System 8:00 am – 10:00 am ............................... Marketing & PR Committee • How Franchisees and Franchisors Can Work Together on Small 8:00 am – 10:00 am......................................Membership Committee Business Issues 8:30 am – 5:30 pm ....................................... ICFE Special Sessions: 4:30 pm – 8:00 pm ................Chairman’s Reception w/ Exhibitors • Franchise Development & Franchisor Financing Strategies 7:30 pm – 9:00 pm ..... Women’s Franchise Committee Reception • International Business Development • FRAN-GUARDTM • Strategic Thinking & Planning TYuESdA , FEBRuARY 15 8:30 am – 10:00 am ..............................Legal Legislative Committee 7:00 am – 6:00 pm ........................................................ Registration 9:00 am – 11:00 am .........................Women’s Franchise Committee 7:00 am – 8:00 am ............................. FranPAC 365 Club Breakfast 10:00 am – 12:00 n.......................................International Committee 8:00 am – 5:00 pm ....................................................... Press Room 10:00 am – 12:00 n .....................................Past Chairmen’s Council 8:00 am – 12:00 n ..........................................2012 Booth Selection 10:00 am – 12:00 n ....................................... Technology Committee 8:00 am – 10:00 am ..........Super Session w/ Continental Breakfast 10:00 am – 1:00 pm......................IFA Executive Committee Meeting 10:30 am – 12:00 n...........................Franchise Relations Committee 10:15 am – 11:45 am .......................... CONCURRENT SESSIONS 10:30 am – 12:00 n .................................... FranPAC Advisory Board • Focused on ROI 10:30 am – 12:30 pm ..............................................Diversity